Cellular Phone
Welcome Guide
Printed on recycled paper.
©2009 Bluegrass Cellular, Inc. All rights reserved. 1/09
Welcome to Bluegrass Cellularthe best network in Central Kentucky.
Thank you for choosing us to be your wireless provider!
As part of the Bluegrass Cellular family, you will receive a level of customer
care far superior to that of our competitors. That’s because we focus all of
our energy on the area where you live, work and play. There are numerous
conveniently located Customer Care Centers in our service area as well as
several authorized agent locations. Simply call 1-800-928-CELL to be put
in touch with any of these locations.
Contents
• Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
• Billing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
• How to Read Your Bill. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
• Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
• Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
• Voice Mail Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
• Text /Picture Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
• Mobile Web/BREW™/Ringback Tones (Ringtones & More) . . . . . . . 18
• Mobile Office Solutions/ 3G High Speed Data / Bluetooth
®
. . . . . . . 20
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Getting Started
Before using your phone, be sure to charge your battery for the recommended amount of time according to your phone’s manual. Shop our locations for adapters, car chargers, batteries and more, or visit our accessory
shop online at bluegrasscellular.com. Your phone manual contains more
information regarding your phone’s capabilities and phone care tips. Many
user guides can be found online as dowloadable documents on our website at bluegrasscellular.com under Support, then Downloads. Below are
some common phone manufacturer websites:
• BlackBerry - na.blackberry.com/eng/support/
• Kyocera - www.kyocera-wireless.com/support/index.cfm
• LG - www.lge.com/support/manual.jsp
• Motorola - direct.motorola.com/Hellomoto/nss/support_manuals.asp
• Nokia - www.nokiausa.com/A4410023
• Palm - http://www.palm.com/us/support/
• Samsung - www.samsung.com/us/support/main/supportSupportMain.do
• UTStarcom - www.pcdphones.com/Phones.aspx?sLoc=0&sLoad=All
Dialing Tips
• For local calls (within Bluegrass Cellular’s home service area) dial the
seven-digit telephone number.
• For roaming or long distance calls, dial the area code + phone number.
• If you do not wish to receive calls while roaming outside of the home
coverage area, dial *29 "send", then "end." If you want callers to reach
you again, dial *28 "send", then “end."
Customer Care
Our website is available 24 hours a day, 7 days a week and contains a
great deal of information to help you. For questions about your cellular
service, your bill, or about roaming, call any of these three numbers FREE
from Bluegrass Cellular’s home area: *611 from your cellular phone, (270)
765-6361, or 1-800-928-2355 (Nationwide). Or if you prefer, you may
email custsvc@blue.net. Customer Service is open Monday-Friday from 8
a.m.-8 p.m (EST) and Saturdays from 9 a.m. to 6 p.m. (EST).
Locations
Bluegrass Cellular has Customer Care Centers in Bardstown,
Bowling Green, Brandenburg, Campbellsville, Central City,
Columbia, Corbin, Elizabethtown, Glasgow, Leitchfield, London,
Monticello, Radcliff, Russellville, Scottsville, Somerset and
Tompkinsville. Hours of service vary. Visit our website to find a
complete listing of all of our convenient locations, including
Authorized Agent locations.
Service and repairs
First, consult your cellular equipment manual to see if the problem is
just a case of “operator error.” Next, stop by a Customer Care
Center and visit a service technician. Do not attempt to repair
equipment yourself.
Equipment Insurance
Bluegrass Cellular offers insurance protection for your cellular
phone in case of loss, theft or damage. Insurance must be added
within 30 days of activating your phone and is available for a low
monthly rate. A deductible applies and may vary by model.
Security
Use your phone’s LOCK feature to protect from unauthorized use
and accidental dialing. If your phone is stolen, call Bluegrass
Cellular Customer Service (1-800-928-2355). Our After-Hours Stolen
Phone Hotline number is (270) 352-7422. See page 12 of this
Welcome Guide for important information regarding voicemail
security.
To find out more about your cellular service, you can call Bluegrass
Cellular at 1-800-928-CELL. Or, you can visit
bluegrasscellular.com to access a list of frequently asked
questions and downloads.
Getting Started
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Important Information About Your Bill
Airtime/Minute Usage
Calls are billed in full minute increments from the time you place a call or
receive a call until the time you end the call. Any minutes incurred while
outside of Bluegrass Cellular’s home coverage area may appear on subsequent bills. With call waiting, airtime is debited for both calls.
Peak/Offpeak Charges
Peak and offpeak charges appear on your bill when you go over the allotted number of minutes included with your plan. The charge assessed is the
overage amount associated with your plan.
• Peak calling: minutes used from 6 a.m. to 7:59 p.m. EST
• Offpeak calling: minutes used from 8 p.m. to 5:59 a.m. EST
Eastern Standard Time applies to Bluegrass Cellular’s home coverage area;
while outside the home coverage area, the above times follow the time
zone of the area from which you place the call.
Overage Minutes
Overage minutes are minutes used over the included minutes in your plan
(weekday/daytime). The overage rate associated with your plan is used to
calculate overage charges.
Feature Minutes
Feature minutes are the number of minutes used during the feature time
period and are normally associated with night/weekend or other bonus
minutes.
Directory Assistance Charges
Dialing 411 or 555-1212 for home directory assistance costs $1.20 per
call. Airtime will also be incurred.
Compliance Charge
The Compliance Charge is incurred to help recover or help defray
costs of taxes and of governmental surcharges and fees imposed
on Bluegrass Cellular, and costs associated with government regulations and mandates on Bluegrass Cellular. These charges are
Bluegrass Cellular charges, not taxes, and are subject to change.
Online Bill Payment/Other Payment Options
To pay online, go to www.bluegrasscellular.com and click on the
ACCOUNT TOOLS link to the far right, then Pay My Bill. You can also
pay by automatic bank draft or credit/debit card deduction.
For more information, contact the Remittance department
at 1-800-928-CELL, option #5.
Billing Information
FMR/ACD
This stands for Follow Me Roaming/Automatic Call Delivery. FMR/ACD
charges are assessed for long distance associated with an incoming call
you receive while roaming.
Prorate on First Bill
Your first month's bill may include a prorated amount for a partial month
depending on when your cellular service was activated.
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