Status ....................................................................................................................... 174
Legal Information ...................................................................................................... 174
System Update ................................................................................................................ 174
Copyright Information .............................................................................................................. 176
Index ....................................................................................................................................... 177
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Get Started
The following topics give you all the information you need to set up your phone and service the
first time.
Your Phone at a Glance
The following illustration outlines your phone’s primary external features and buttons.
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
Get Started 1
1. Install the battery.
Insert your fingernail into the slit at the bottom of the battery compartment cover and
lift the cover up gently.
Insert the battery, contacts end first, and gently press the battery into place.
Replace the battery compartment cover and press down firmly on all sides of the
back cover as shown by the arrows in the figure to make sure all the tabs are seated
and there are no gaps around the cover.
Note: When you insert the battery, your phone may power on automatically.
2. Charge your battery.
Plug the smaller end of the USB cable into the charger/accessory jack on the bottom
of your phone.
Get Started 2
Plug the other end of the USB cable into the charger, and then plug the charger into
an electrical outlet.
Note: Your phone’s battery should have enough charge for the phone to turn on and find a
signal, run the setup application, set up voicemail, and make a call. You should fully charge the
battery as soon as possible.
3. Press and hold the Power button to turn the phone on.
If your phone is activated, it will turn on, search for service, and begin the setup
process.
If your phone is not yet activated, see Activate Your Phone for more information.
Charge Your Phone Wirelessly
Your phone supports the PMA standard via a wireless charging accessory (sold separately).
Follow the steps below to charge your phone wirelessly.
Important: Use only wireless chargers that are approved by the manufacturer of your phone.
1. Place your phone on the wireless charger, ensuring that the charging area of your phone
touches the charging area of your wireless charger.
2. When you see "Wireless charging" on the status bar, slide down the status bar to display
the Notifications panel, and then touch Wireless charging.
3. Your phone will display a wireless charging screen instructing you to make sure the
screen logo is directly above the charging device center emblem.
Get Started 3
4. Your phone shows battery charging status as it charges. When charging is complete,
remove your phone from the charger.
Note: Your phone will not charge correctly unless it is placed within the charging area.
Note: Make sure there is nothing between your phone and the charger. For more information on
wireless charging, see the user guide of your wireless charger.
Your SIM Card
Your phone comes with a preinstalled SIM (Subscriber Identity Module) card. If you need to
reinstall your SIM card, follow the instructions below.
Note: The SIM included contains information specific to your phone and should be retained with
the phone.
1. Insert your fingernail into the slit at the bottom of the battery cover and lift the cover up
gently.
2. Remove the battery. You will see two slots just above the battery compartment. The
bottom slot is the SIM card slot; the upper slot is for the microSD card.
3. Hold the SIM card so that the metal contacts on the SIM card face down and the cut off
corner points to the upper-left corner of your phone.
4. Gently slide the SIM card into the SIM card slot until it stops.
5. Replace the battery and the battery cover.
Get Started 4
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated.
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it on your account.
● If you purchased your phone at a Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new account or a new line of
service, it is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free
Activation screen, which may be followed by a PRL Update screen and a Firmware
Update screen. Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you’re swapping phones), you can activate on your computer
online or directly on your phone.
Activate on your computer:
•Go to com/activateand complete the online instructions to activate your
phone.
Activate on your phone:
•Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
•If an error occurs, touch Activate to override auto-activation and start the manual
activation wizard.
•Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit
com/support for assistance. If you do not have access to the Internet, call
Customer Service at 1-888-211-4727 from another phone.
Tip: Do not press the Power button while the phone is being activated. Pressing the Power
button cancels the activation process.
Note: If you are having any difficulty with activation, visit com/support.
Set Up Voicemail
You should set up your voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access. Your phone automatically
transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
Get Started 5
1. Touch > > Dialpad tab.
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Important:Voicemail Password – It is strongly recommended that you create a password
when setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
For more information about voicemail, see Voicemail or Visual Voicemail.
Account Information and Help
Find out about account passwords and information about managing your account and finding
help.
Account Passwords
You will need to create passwords to protect access to your personal account information, your
voicemail account, and your data services account. As a customer, you enjoy unlimited
access to all your information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you
sign on to com/ (Click Sign in/Register and then click Sign up now! to get
started.) If you are not the account owner (if someone else receives the bill for your
service), you can get a sub-account password at com/
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail
for more information on your voicemail password.
Data Services Password
With your phone, you may elect to set up an optional data services password to control
access and authorize purchases.
For more information, or to change your passwords, sign on to com/
Get Started 6
Manage Your Account
Manage your account from your computer, your phone, or any other phone.
Online:com/
● Access your account information.
● Check your minutes used (depending on your service plan).
● View and pay your bill.
● Enroll in online billing and automatic payment.
● Purchase accessories.
● Shop for the latest phones.
● View available service plans and options.
● Learn more about data services and other products like games, ringtones, screen savers,
and more.
From Your Phone
1. Touch > > Dialpad tab.
2. Do any of the following:
Touch to check minute usage and account balance.
Touch to make a payment.
Touch to access a summary of your service plan or get
answers to other questions.
From Any Other Phone
● Customer Service: 1-888-211-4727.
● Business Customer Service: 1-888-788-4727.
Support Services
411 and Operator Services let you easily access information and calling assistance
from your phone.
Get Started 7
411
411 gives you access to a variety of services and information, including residential,
business, and government listings; movie listings or showtimes; driving directions, restaurant
reservations, and major local event information. You can get up to three pieces of information
per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use 411, and you will be billed for airtime.
■ Touch > > Dialpad tab, and then touch .
Operator Services
Operator Services provides assistance when you place collect calls or when you place
calls billed to a local telephone calling card or third party.
■ Touch > > Dialpad tab, and then touch .
For more information or to see the latest in products and services, visit us online at
com/
Get Started 8
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The following topics will
introduce the basic functions and features of your phone.
Your Phone’s Layout
The illustrations and descriptions below outline your phone’s basic layout.
Phone Basics 9
Key Functions
● LED Indicator displays a phone notification, charging status, or alert.
● Proximity Sensor and Light Sensor detects how close an object is to the surface of
the screen. This is typically used to detect when your face is pressed against the screen,
such as during a phone call. It also automatically turns off the keyboard backlight and
brightens the display when you are in sunlight or a bright room, and turns on the
keyboard backlight and dims the display in darker places.
While talking on the phone, the sensor detects talk activity and locks the keypad to
prevent accidental keypresses.
●Smart Sonic Receiver (Internal) lets you hear the caller and automated prompts. See
Smart Sonic Receiver.
●Back Key lets you return to the previous screen, or close a dialog box, options
menu, the Notifications panel, or onscreen keyboard.
● Home Key returns you to the Home screen.
● Recent apps Key allows you to open a list of thumbnail images of apps you have
worked with recently.
●Touchscreen displays all the information needed to operate your phone. Also provides
one-touch access to all of your features and applications.
●Self Camera Lens takes pictures and records videos while facing the screen, and
allows you to video conference.
●Headset Jack allows you to plug in either a stereo headset or an optional headset for
convenient, hands-free conversations.
●Power Button lets you turn the phone on or off or turn the screen on or off, or switch
your phone to silent mode, vibration mode, or airplane mode.
●Charger/Accessory Jack allows you to connect the micro-USB cable (included) to
charge the battery or to transfer files to and from a computer.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
●Primary Microphone transmits your voice and ambient sound during voice calls, voice
recordings and videos.
●Volume Button allows you to adjust the ringtone or media volume when you are not on
a call, or adjust the voice volume during a call.
●Camera Button lets you activate the camera and video camera, and take pictures and
videos.
Phone Basics 10
● Speaker lets you hear the different ringtones and sounds. The speaker also lets you
hear the caller’s voice in speakerphone mode.
● Internal Antennas facilitate reception and transmission. To maximize performance, do
not obstruct while using the phone.
● Back Camera Lens lets you take pictures and videos.
● Camera Flash helps illuminate subjects in low-light environments when taking a picture
or recording a video. It can also work as a flashlight. See Flashlight.
●microSD Card Slot (Internal) allows you to insert an optional microSD card to support
external memory.
● SIM Card Slot (Internal) allows you to insert a SIM card.
● Secondary Microphone suppresses background noise improving audio quality for the
other party during voice calls except in speakerphone mode.
Note: Your phone comes with the SIM card preinstalled.
Note: The SIM card slot and a microSD card slot are located just above the battery
compartment. The bottom slot is the SIM card slot; the upper slot is for the microSD card.
●Wireless Charging Area allows you to charge wirelessly using an optional PMA-
enabled Wireless Charging device. See Charge Your Phone Wirelessly.
Smart Sonic Receiver
Smart Sonic receiver transmits sound through vibrations on your phone’s display screen. Place
your ear around the internal receiver and adjust the position of the phone to find the best
hearing point depending on the surrounding environment.
Phone Basics 11
Note: Do not cover the microphones during a call. Do not apply any sheet or sticker to the
display area as it may compromise the hearing quality.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power button for three seconds.
Turn Your Phone Off
1. Press and hold the Power button to open the phone options menu.
2. Touch Power off > OK to turn the phone off.
Turn Your Screen On and Off
Your phone allows you to quickly turn the screen off when not in use and to turn it back on and
unlock it when you need it.
Turn the Screen Off When Not in Use
■ To quickly turn the screen off, press the Power button. Pressing the Power button again
or receiving an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of
time when you leave it idle. You will still be able to receive messages and calls while the
phone’s screen is off.
Phone Basics 12
Note: For information on how to adjust the time before the screen turns off, see Sleep.
Turn the Screen On
1. To turn the screen on, press the Power button.
2. Touch and hold on the screen, and swipe the screen towards the Start icon . You can disable the screen lock or select a different type of lock feature. See Screen
Lock.
Tip: Three frequently used application shortcuts are provided on the default lock screen; the
Phone application, the Messaging application, and the Camera application. Swipe the screen
toward any of these shortcuts to immediately open and use its application. To customize the
lock screen application shortcuts, see Swipe Options.
Touchscreen Navigation
Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Warning: Do not touch with a pen or stylus. It may damage the touch screen.
Touch
When you want to type using the onscreen keyboard, select items onscreen such as application
and settings icons, or press onscreen buttons, simply touch them with your finger.
Phone Basics 13
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch
and hold the item.
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Phone Basics 14
Drag
To drag, press and hold your finger with some pressure before you start to move your finger.
While dragging, do not release your finger until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick
strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts
or message list.
Phone Basics 15
Rotate
For most screens, you can automatically change the screen orientation from portrait to
landscape by turning the phone sideways. When entering text, you can turn the phone sideways
to bring up a bigger keyboard. See Touchscreen Keyboards for more details.
Note: The Auto-rotate screen check box needs to be selected for the screen orientation to
automatically change. Touch > > Settings > Display > Auto-rotate screen.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom
in when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to
zoom in.)
Phone Basics 16
Your Home Screen
The home screen is the starting point for your phone’s applications, functions, and menus. You
can customize your home screen by adding application icons, shortcuts, folders, widgets, and
more.
Home Screen Overview
There are two different options for the Home screen on your phone, Easy mode and Standard
mode. By default, your phone is set to Standard mode. You can change the Standard mode to
the Easy mode from the Settings menu. See Change the Home Screen Mode.
Note: Instructions to perform tasks in this guide are based on the Standard mode and may
change depending on the software version on your phone.
Standard Mode
Standard experience for users who are familiar with Android. Your home screen extends
beyond the initial screen. Swipe the screen left or right to display additional screens. There are
up to six extended screens available, in addition to the main Home screen. If selected, your
Home screen will show as follows:
●Status Bar: Displays the time, notification, and phone status icons. Slide down to
display the notifications panel.
●Shortcut: Allows users to quickly launch applications.
Phone Basics 17
●Application Launcher: Touch to display available applications and widgets on the
phone.
●Favorites Tray: Contains up to five icons and appears on every home screen. You can
customize these icons except the application launcher icon in the middle.
●Screen Position Indicator: Indicates which home screen is displayed. Touch to access
each screen. The home screen icon shows the main home screen.
●Widget: Widget is a small program, designed usually to serve a single purpose, and
allows users to access quickly at-a-glance information or simple interactive functions.
●Folder: Allows users to organize screen items. You can store multiple application icons
as a group.
●Google Search Bar: Allows users to enter text or spoken keywords for a quick search
on the phone or on the Internet. Touch to enter text or touch the microphone icon to
speak your keyword.
Tip: Touch to return to the main home screen from any other screen.
Easy Mode
Easy mode is a simplified and easier experience for the first time smartphone user. Easy mode
has three home screens. The main home screen has non-removable buttons for the Phone,
Apps, and Alerts. You will also find six app shortcuts to choose from. Swipe the screen left or
touch to display additional screens. If selected, your main Home screen will show as
follows:
Phone Basics 18
●Status Bar: Displays the time, notification icons, and phone status icons. Slide down to
display the Notifications panel.
●Help Icon: Displays help for the Home screen, including how to add application
shortcuts or widgets.
●App Shortcuts: Offer quick and easy access to Camera, People, Messages, Settings,
Browser and Maps applications.
● Phone Icon: Opens the phone dialpad to make a call.
● Application Launcher: Touch to display available applications and widgets on the
phone.
● Alerts Icon: Opens the Notifications panel.
● Menu Icon: Opens a menu that allows you to customize your home screen.
● Screen Position Indicator: Indicates which home screen is displayed. The home
screen icon shows the main home screen.
●Google Search Bar: Allows you to enter text or spoken keywords for a quick search on
the phone or on the Internet. Touch to enter text or touch the microphone icon to speak
your keyword.
Tip: While on an extended screen, touch to return to the main home screen.
Change the Home Screen Mode
You can switch between easy mode and standard mode at any time. Follow the instructions
below.
1. Touch > > Settings > Home mode.
2. Choose a mode and touch Apply.
3. Touch OK to confirm.
Customize the Home Screen
Learn how to, add, move, or remove items from the home screen.
Manage Your Home Screens
In addition to the main home screen, your phone has extended home screens to provide more
space for adding icons, widgets, and more. Touch and then drag across the screen to move
from the main screen to an extended screen.There are up to six extended screens available in
addition to the main Home screen.
Phone Basics 19
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