Kodak DirectView CR 500 Diagnostics

Restricted

{Diagnostics}{Production}{Carestream Health Inc.}{Restricted}

DIAGNOSTICS

for the

Kodak DirectView CR 500 SYSTEM

Service Code: 4366

Important

Qualified service personnel must repair this equipment.

Publication No. DG4366-1

09OCT07

Supersedes DG4366-1

22NOV04

H195_0016BC

© CARESTREAM HEALTH, INC.

DIAGNOSTICS

09OCT07

DG4366-1

Page

2 of 211

PLEASE NOTE The information contained herein is based on the experience and knowledge relating to t he subject

matter gained by Carestream Health, Inc. prior to publication.
No patent license is granted by this information.

Carestream Health, Inc. reserves the right to chang e this information withou t notice, and ma kes no

warranty, express or implied, with respect to this infor mation. Carestr eam Health shall not be liable
for any loss or damage, including consequ ential o r special damages, resulting fr om any use of this
information, even if loss or damage is caused by Carestream Health’s negligence or other fault.

This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.

Table of Contents

Description Page

Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

“System Service Diagnostic” Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Functions of the “System Service Diagnostic” Screen . . . . . . . . . . . . . . . . . . . 20

Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Individual Component Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Component Control: Step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Light Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Slow Scan Current and Velocity Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Laser Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

GALVO Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

GALVO PLOT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

AUTOLOOPER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

System Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Diagnostic Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Checking the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Checking the Error Frequency Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Checking the Actuation Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Storing the Error Logs on a Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Clearing the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Displaying the Software Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Downloading Software to the BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

CASSETTE LOAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

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940 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

941 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

942 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

950 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

951 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

952 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

953 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

954 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

955 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

956 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

957 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

958 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

959 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

960 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

961 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

962 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

963 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

994 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

995 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

996 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

997 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

998 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

999 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

1000 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

1001 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

10021 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 76

10022 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 77

10024 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 77

10030 - READER did not read the CASSETTE BAR CODE . . . . . . . . . . . . 78

10031 - Cannot home cassette guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

10032 - Cannot activate cassette load switch. . . . . . . . . . . . . . . . . . . . . . . 79

10033 - Cannot clamp the cassette correctly . . . . . . . . . . . . . . . . . . . . . . . 79

10034 - Unable to retract cassette feed pin . . . . . . . . . . . . . . . . . . . . . . . . . 79

10035 - Cannot home the feed motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

10036 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

10037 - Retrying clamp cassette with guides . . . . . . . . . . . . . . . . . . . . . . . 80

10038 - Retrying extract screen from cassette . . . . . . . . . . . . . . . . . . . . . . 80

10039 - BAR CODE read failure occurred . . . . . . . . . . . . . . . . . . . . . . . . . . 81

10040 - MSC BOARD A1: Software malfunction - RTXC timer

allocation failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

10999 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 82

CASSETTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

DIAGNOSTICS

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Screen Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

SLOW SCAN AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

12009 - Caution! SLOW SCAN MOTOR drawing too much power . . . . . . 83

12012 - SLOW SCAN AY: Timeout Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

12013 - SLOW SCAN AY: Timeout error . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

12014 - MSC BOARD A1: Software Error for SLOW SCAN . . . . . . . . . . . . 83

12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 84

12101 - SLOW SCAN frequency locked range error while scanning . . . . 84

12102 - SLOW SCAN stopped, position error while scanning . . . . . . . . . 85

12103 - SLOW SCAN stopped, frequency lock motion stalled error

while scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

12107 - SLOW SCAN: +24 V DC malfunction during scan. . . . . . . . . . . . . 86

12108 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 86

12109 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 87

12110 - SLOW SCAN did not communicate with the

MOTION SYSTEM CONTROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

12111 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

12112 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned 87

12115 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 88

12116 - SLOW SCAN CONTROLLER BOARD A6 did not communicate

with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

12120 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

12121 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

12122 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 89

12123 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 89

12124 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 89

12125 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 89

12126 - Caution! SLOW SCAN MOTOR is overheated . . . . . . . . . . . . . . . . 89

12130 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 90

12131 - SLOW SCAN CONTROLLER BOARD A6 did not communicate

with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

12132 - SLOW SCAN CONTROLLER BOARD A6 did not communicate

with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error . . 90
12202 to 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory

Command” Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

12261 - Roller Pair 1 Cam Motor Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . 93

12262 - Roller Pair 2 Cam Motor Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . 95

12263 - Roller Pair 3 Cam Motor Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . 97

12264 - Screen start sensor blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

12265 - Screen start timeout. Screen did not enter reader . . . . . . . . . . . . 99

DIAGNOSTICS

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12266 - Screen did not fully enter the erase assembly . . . . . . . . . . . . . . . 102

12267 - Screen did not return to cassette . . . . . . . . . . . . . . . . . . . . . . . . . . 103

12301 - Slow Scan frequency locked range error while not scanning. . . 103

12302 - SLOW SCAN stopped, position error while not scanning. . . . . . 104

12303 - SLOW SCAN stopped, frequency lock motion stalled error

while not scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

12307 - SLOW SCAN: +24 V DC malfunction during SCREEN transport. 107
12896 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset . . . 107

12900 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 107

12901 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 107

12902 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 108

12903 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 108

12904 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 109

12905 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 109

12906 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 109

12907 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 109

12908 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 110

12909 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 110

12910 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 110

12911 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 110

12913 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 110

12914 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 111

12915 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 111

12930 - SLOW SCAN: Unexpected Retry during Current Test . . . . . . . . . 111

12931 - SLOW SCAN: Unexpected Retry during Velocity Test. . . . . . . . . 112

12941 - SLOW SCAN: Unexpected Retry during Communication to

MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

ERASE LAMPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

13009 - All ERASE LAMPS malfunctioned . . . . . . . . . . . . . . . . . . . . . . . . . . 112

13010 - Erase time exceeds maximum allowed. . . . . . . . . . . . . . . . . . . . . . 114

13011 - Command to Erase did not occur . . . . . . . . . . . . . . . . . . . . . . . . . . 114

13012 - MSC BOARD A1: Invalid Command for ERASE LAMPS . . . . . . . 114

13013 - MSC BOARD A1: Software failure during erase . . . . . . . . . . . . . . 114

13899 - General Erase Error.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

POWER SUPPLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

14001 - SLOW SCAN: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . 115

14002 - STEPPER: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . . . . 115

14008 - SLOW SCAN: Initialization Error. . . . . . . . . . . . . . . . . . . . . . . . . . . 115

14010 - Slow Scan Async Reset Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

14015 - MSC initialization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

14016 - MSC initialization succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

14017 - MSC initialization started

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

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14018 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

14019 - The MSC BOARD A1 has reported a model number that is

not consistent with the current version of embedded MCPU software 116
14020 - SCREEN eject failed. The SCREEN may or may not still be

inside of the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

DATA PATH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

15001 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 117

15002 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 117

15003 - MCPU BOARD A2: Communications Error in Software . . . . . . . . 118

15005 - LASER: Reference Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

15006 - Communications Error between MCPU BD A2 and

GALVO BD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

15007 - Communications Error between MCPU BD A2 and

GALVO BD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

15008 - Start of Scan Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

15011 - LASER: Power is below the lower limit . . . . . . . . . . . . . . . . . . . . . 120

15012 - Communications Error between MCPU BOARD A2 and the PC . 120

15013 - Image Quality Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

15014 - LASER power not calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

15015 - SCREEN not calibrated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

15016 - The LASER reference voltage is too high . . . . . . . . . . . . . . . . . . . 121

15017 - SCREEN not calibrated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

15018 - There was an error reading or writing to the PCMCIA card.. . . . 122

15040 - Communications Error Between MCPU and the PC . . . . . . . . . . . 122

15800 - Image resent at NT reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

15900 - NT rejected image at end of scan. Retransmission being

attempted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

16001 - Calibration Error: Did not find START OF SCAN position . . . . . . 124

16002 - Calibration Error: Did not find Offset . . . . . . . . . . . . . . . . . . . . . . . 124

16003 - Calibration Error: Did not find Amplitude . . . . . . . . . . . . . . . . . . . 125

16005 - Calibration Error: Routine did not receive image in the

time allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

16006 - Calibration Error: Did not acquire image . . . . . . . . . . . . . . . . . . . . 125

16010 - Possible Light Leak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

16011 - Imaging System Error occurred during Initialization . . . . . . . . . . 126

16012 - PMT/DAS BOARD A5: Calculation Error occurred during

Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

16013 - Imaging System contains out-of-range noise . . . . . . . . . . . . . . . . 127

16014 - Imaging System did not zero or PMT did not calibrate . . . . . . . . 127

16016 - Malfunctioning PMT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

DIAGNOSTICS

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16019 - Calibration could not find offset, rotate GALVO

counterclockwise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

16020 - Calibration could not find offset, rotate GALVO clockwise . . . . . 127

16021 - Malfunctioning PMT1: Gain out of range . . . . . . . . . . . . . . . . . . . . 128

16022 - Malfunctioning PMT2: Gain out of range . . . . . . . . . . . . . . . . . . . . 128

16026 - The laser diode is not calibrated. . . . . . . . . . . . . . . . . . . . . . . . . . . 129

16027 - The laser diode calibration data is out of range . . . . . . . . . . . . . . 129

16028 - The galvo is out of range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

“Self Test” for the MASTER CENTRAL PROCESSING UNIT . . . . . . . . . . . . . . . 130

19001 - Check GALVO COMMUNICATIONS CABLE . . . . . . . . . . . . . . . . . . 130

19002 - Check PMT BOARD CABLE and power . . . . . . . . . . . . . . . . . . . . . 130

19003 - Check the power to the GALVO BOARD . . . . . . . . . . . . . . . . . . . . 130

19004 - GALVO AGC reference is too high. Suggest check if GALVO

connected and/or ad just AGC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

19005 - Check the GALVO reference (too low) . . . . . . . . . . . . . . . . . . . . . . 131

19006 - Memory self test failed. Replace the MCPU BOARD . . . . . . . . . . 131

19009 - The LASER diode off power is too high. . . . . . . . . . . . . . . . . . . . . 131

19010 - The LASER diode on power is too low . . . . . . . . . . . . . . . . . . . . . 131

19011 - PMT BOARD ramp test failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

19012 - Galvo sweep error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

MECHANISM SYSTEM CONTROL BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

22000 - MSC BOARD A1: Fatal Software Error . . . . . . . . . . . . . . . . . . . . . . 132

22001 - MSC BOARD A1: Memory did not

erase during Download . . . . . 132

22002 - MSC BOARD A1: Error during download of MSC Software. . . . . 133

22003 - MSC BOARD A1: Checksum of Main Application failed . . . . . . . 133

22004 - MSC BOARD A1: RAM Test failed . . . . . . . . . . . . . . . . . . . . . . . . . . 133

22005 - MSC BOARD A1: Error during download of MSC Software. . . . . 134

22006 - MSC BOARD A1: Error during download of MSC Software. . . . . 134

22007 - MSC BOARD A1: Error during download of MSC Software. . . . . 134

22008 - MSC BOARD A1: Error during download of MSC Software. . . . . 134

22009 - MSC BOARD A1: Error during download of MSC Software. . . . . 135

22010 - MSC BOARD A1: Error during download of MSC Software. . . . . 136

22011 - MSC BOARD A1: Error during download of MSC Software. . . . . 136

MECHANISM SYSTEM CONTROL BOARD RTXC . . . . . . . . . . . . . . . . . . . . . . . . 137

29001 - 29008 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 137

MECHANISM SYSTEM CONTROL BOARD SYSTEM . . . . . . . . . . . . . . . . . . . . . . 138

30002 - 30033 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 138

30041 - Cassette task did not respond to a command . . . . . . . . . . . . . . . 138

30042 - Did not receive a Load SCREEN command . . . . . . . . . . . . . . . . . . 138

30043 - MSC is in Fatal Error state. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

30044 - General MSC Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

30045 - Interlock switch is open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

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30046 - 24 V supply error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

30047 - Interlock switch closed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

30048 - Transient 24 V loss. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Communications for the MECHANISM SYSTEM CONTROL BOARD . . . . . . . . 139

32001 - Communications malfunctioned between MCPU and

SSC BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

32002 - MSC BOARD A1: Internal Communications Error. . . . . . . . . . . . . 140

32003 - MSC BOARD A1: Internal Communications Error. . . . . . . . . . . . . 140

32004 - Communications Error between MCPU and SSC BOARDS. . . . . 140

32005 - Communications Error between MCPU and SSC BOARDS. . . . . 141

32006 - Synchronization lost. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

SHUTDOWN MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

47001 - Communications to MCPU BD failed during Shut Down . . . . . . . 141

47002 - Internal communications failure . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

47003 - Internal communications to UPS failed . . . . . . . . . . . . . . . . . . . . . 142

47500 - 47504 - Internal communications to UPS failed . . . . . . . . . . . . . . 142

47510 - 47511 - Internal communications failure to UPS1 . . . . . . . . . . . . . 142

47520 - 47522 - Internal communications failure to UPS1 . . . . . . . . . . . . . 142

47550 - The BATTERY in UPS1 is too low. System will be shutdown

in 1 minute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

47551 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

47900 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

47950 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

47951 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

47952 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

47960 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

47961 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

47962 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

DISK MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

49000 - HARD DISK is full. DISK MANAGER not able to

remove images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

49001 - Image Files have been deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

54001 - Entered Service Diagnostic mode . . . . . . . . . . . . . . . . . . . . . . . . . . 145

54002 - Exited Service Diagnostic mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

54003 - Unable to enter Service Diagnostic mode . . . . . . . . . . . . . . . . . . . 145

54004 - Unable to exit Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 146

54010 - MCPU application software download complete . . . . . . . . . . . . . . 146

54011 - MSC application software download complete . . . . . . . . . . . . . . . 146

54012 - Slowscan boot and app software download complete . . . . . . . . . 146

54013 - Slowscan application software download complete. . . . . . . . . . . 146

54014 - Slowscan parameters download complete. . . . . . . . . . . . . . . . . . . 147

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54020 - Failed FTP software transfer from PC to MCPU . . . . . . . . . . . . . . 147

54021 - Failed MSC application software download. . . . . . . . . . . . . . . . . . 147

54022 - Failed SLOWSCAN boot and application software download. . . 14 8

54023 - Failed SLOWSCAN application software download . . . . . . . . . . . 148

54024 - Failed SLOWSCAN parameters download . . . . . . . . . . . . . . . . . . . 149

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

55100 - Error on the Options Diskette or this is not a valid Options

Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

55101 - Could not open files on the Options Diskette. Try another

Options Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

55102 - Pentium III identification not enabled on this Pentium III

class machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

55103 - Could not open files on the Options Diskette. . . . . . . . . . . . . . . . 150

55104 - Error updating the options on the CR 500 SYSTEM. . . . . . . . . . . 150

55105 - Could not allocate essential memory . . . . . . . . . . . . . . . . . . . . . . . 150

55106 - The Options on this diskette are already enabled on this

system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

55107 - This Options Diskette has been used on another device . . . . . . 150

55109 - Error occurred while trying to update the Options on the

UNIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

CD/DVD SYSTEM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

59001 - Warning: Disk Space getting low on DVD/CD-RW . . . . . . . . . . . . 151

59002 - SYSTEM - Unable to load Settings . . . . . . . . . . . . . . . . . . . . . . . . . 151

59003 - SYSTEM - Start FAILURE, Invalid command line . . . . . . . . . . . . . 151

59004 - DICOM - Unable to create Directory . . . . . . . . . . . . . . . . . . . . . . . . 151

59005 - DICOM - Incoming Store Request Rejected, Low Resource -

Import Disk Space. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

59006 - DICOM - Storing Incoming Image FAILED - Missing Image

Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

59007 - DICOM - Unable to generate unique file name . . . . . . . . . . . . . . . 152

59008 - DICOM - Unable to save DicomDir File. . . . . . . . . . . . . . . . . . . . . . 152

59009 - DICOM - Unable to get Peer Name . . . . . . . . . . . . . . . . . . . . . . . . . 152

59010 - DICOM - Unable to delete File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

59011 - Create process failed - error = error number . . . . . . . . . . . . . . . . 153

59012 - DICOM - Copying Image to bad directory . . . . . . . . . . . . . . . . . . . 153

59013 - DICOM - Copying Image to bad directory . . . . . . . . . . . . . . . . . . . 154

59014 - DICOM - Negotiating Association FAILED - Unknown Calling

AE Title “%s” at “%s” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

59015 - DICOM - Negotiating Association FAILED - Provider Congestion 154
59016 - DICOM - Negotiation Association FAILED. Missing

implementation UID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

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59017 - DICOM - Negotiating Association FAILED - Missing

Application Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

59018 - DICOM - Negotiating Association FAILED - Invalid Protocol

Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

59019 - DICOM - Negotiating Association FAILED - Invalid Called

AE Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

59020 - DICOM - Negotiating Association FAILED - No Presentation

Items Given or DICOM - Negotiating Association FAILED -

No Presentation Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

59021 - DICOM - Unable to Decode File . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

59022 - DICOM - Incoming Retrieve Request FAILED -

Send Association FAILED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

59023 - DVD-RW drive is not ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

59024 - Error creating DICOM_DIR file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

59801 - Error during Create Process or waiting for the DLA

command to complete. Advise rebooting the system . . . . . . . . . . . . . . 156

59802 - S/W programmer error - invalid argument supplied to a

dvdcntrl method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

59803 - Format of media failed. Either the media is the wrong type

or is unusable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

59804 - Status of media failed. Either the media is the wrong type

or is unusable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

59805 - No media was detected. Either the media was not inserted,

or is the wrong type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

59806 - DLA command timed out. Either the media is the wrong type

or is unusable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

59807 - DVD/CD writer is still busy. Either the media is corrupted

or a h/w problems exists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Security Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

60000 - Component verification failed for one or more files.

Would you like to startup in unsafe mode? . . . . . . . . . . . . . . . . . . . . . . 158

61001 - The Security Log database is approaching the high watermark.

When the high watermark is exceeded old entries will be deleted. . . . 159

61002 - The Security Log database has exceed the high watermark.

Old entries will be deleted to reach the low watermark . . . . . . . . . . . . . 159

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Initialization Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

“Power-On Self-Test” (POST) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Software Loading Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Loading of CASSETTE Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Application Software Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Dark CRT or FLAT PANEL DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

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Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Malfunctions of SCREENS and CASSETTES. . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Checkout Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

BOARDS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

MECHANISM SYSTEM CONTROL BOARD A1. . . . . . . . . . . . . . . . . . . . . . . 165

MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 166

DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

SLOW SCAN CONTROLLER BOARD A6 and COIL BOARD A7 . . . . . . . . 174

LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

POWER SUPPLY PS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

POWER SUPPLY PS2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

ISOLATION TRANSFORMER T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

UNINTERRUPTED POWER SUPPLY (UPS1) . . . . . . . . . . . . . . . . . . . . . . . . 185

System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Test Points and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

MECHANISM SYSTEM CONTROL BOARD A1. . . . . . . . . . . . . . . . . . . . . . . 194

MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 197

DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

SLOW SCAN CONTROLLER BOARD A6 . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

LASER DRIVER PRE-REGULATOR BOARD A18. . . . . . . . . . . . . . . . . . . . . 210

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DIAGNOSTICS Using the Diagnostics

Section 1: Using the Diagnostics

“System Service Diagnostic” Screen

1 At the “Login” screen, type the correct information for:

• “User Name”

• “Password”

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DIAGNOSTICS Using the Diagnostics

Important

For systems with Software Version ≥ 4.1, you must have a “Session ID” for access to
“Service Functions” and “Diagnostics”. See SERVICE BULLETIN 843.

2 If necessar y, at the “Service Logon” screen, type your “Session ID”.
3 At the main menu, click:

• [Service Functions]

• [Diagnostics]

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DIAGNOSTICS Using the Diagnostics

4 Does the “LOADING SERVICE DIAGNOSTICS” screen display?

Yes No

Advance to Functions of the “System

Continue with Step 5.

Service Diagnostic” Screen.

5 Check that the TX and RX LEDs are blinking on the MASTER CENTRAL PROCESSING

UNIT BOARD A2 and on the NETWORK CARD in the computer.

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6 Does the “CR model 0 not recognized” screen display?

Yes No

a. Check that the TX and RX LEDs are blinking on

Continue with Step 7.
the MASTER CENTRAL PROCESSING UNIT
BOARD A2 and on the NETWORK CARD in the
computer.

b. Advance to Step 9.

7 Select [VIEW SERVICE LOGS / SOFTWARE DOWNLOAD].

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DIAGNOSTICS Using the Diagnostics

8 Select [EXIT].

Note

Wait for the application to begin.

9 At the main menu, select:

• [SERVICE UTILITIES]

• [EXIT TO DESKTOP]

10 Double-click:

• “My Computer”

• “Control Panel”

• “Network and Dial-up Connections”

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11 Right-click “SCANNER”.
12 Click “Properties”.

13 Double-click “Internet Protocol (TCP/IP)”.

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14 Click “Use the following IP address:”.
15 Check the values for the internal addresses:

“IP Address” 192.168.0.1
“Subnet Mask” 255.255.255.0
“Default Gateway” 192.168.0.99

DIAGNOSTICS Using the Diagnostics

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16 Are the values correct?

Yes No

a. Select:

• [OK]

• [OK]

• [Close all windows]
b. Select Start>Shutdown.
c. Wait for the CR 500 SYSTEM to de-

energize.

d. Energize the CR 500 SYSTEM.
e. At the main menu screen, click:

• [Service Functions]

• [Diagnostics]

a. Enter the correct values from Step 15.

b. Select:

• [OK]

• [OK]

• [Close]

c. Select Start>Shutdown

d. Wait for the CR 500 SYSTEM to de-

energize.

e. Energize the CR 500 SYSTEM.

f. At the main menu, select:

• [Service Functions]

• [Diagnostics]

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DIAGNOSTICS Using the Diagnostics

Functions of the “System Service Diagnostic” Screen

DIAGNOSTICS Using the Diagnostics

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Table 1 Component Tests

BUTTON Description

[Individual Component Control]

Important

For the procedure, see the Individual Component Control
test.

Allows you to actuate and check the status of:

• MOTORS, CAMS
– FEED MOTOR
– GUIDE MOTOR
– RP1 CAM
– RP2 CAM
– ERASE CAM
– SIDE ACTUATOR
– PIN EXTRACTOR

• SCANNER
– CASSETTE COMMANDS
– SLOW SCAN CONTROLLER
– ERASE MOTOR
– SCREEN START SENSOR
– ERASE LAMPS

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BUTTON Description

[Component Control: Step]

Important

For the procedure, see the Component Control: Step
test.

Allows you to:

• check the status of the components by executing the

following steps:

1. clamping the CASSETTE

2. removing, scanning, and erasing the SCREEN

3. returning the SCREEN to the CASSETTE

4. latching the CASSETTE

5. releasing the CASSETTE

• repair jams

• read the CASSETTE ID

DIAGNOSTICS Using the Diagnostics

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Table 2 Calibration

BUTTON Description

[View Collector Profiles]

Important

For the procedure, see “Setting the Calibration” in the
ADJUSTMENTS and REPLACEMENTS for the Kodak DirectView
CR 500 SYSTEM, AR4366-1.

Displays the COLLECTOR PROFILE for each size of CASSETTE:

• “OFFSET” - Number of pixels from “START” or left side of the

screen to the diagnostic image.

• “Amplitude” - Number of pixels from “OFFSET” to the last pixel

of the diagnostic image or right side of the screen.

• PMT 1 - 2: Correction value of each PMT for gain adjustment

• graphic of the values

[Scan Calibration]

Caution

• All COVERS must be installed when using this option.

• For the procedure, see “Setting the Calibration” in the

ADJUSTMENTS and REPLACEMENTS for the Kodak
DirectView CR 500 SYSTEM, AR4366-1.

• Completes the calibration of:
– GALVO AY
– PMT 1
– PMT 2

• Displays a COLLECTOR PROFILE for the 5 sizes of

STORAGE PHOSPHOR SCREENS.

• Allows calibration of the SCREENS exposed at 20 mR.

• Displays the date and time of the last successful calibration.

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DIAGNOSTICS Using the Diagnostics

BUTTON Description

[Slow Scan Current Calibration]

Important

For the procedure, see “Setting the Calibration” in the
ADJUSTMENTS and REPLACEMENTS for the Kodak
DirectView CR 500 SYSTEM, AR4366-1.

Completes the calibration of the SLOW SCAN AY for the
correct current at all 3 phases of the MOTOR.

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Ta b l e 3 Te s ts

BUTTON Description

[Light Test]

[Slow Scan Current and
Velocity Tests]

Important

For the test procedure, see Light Test.

• Checks for excessive light to the PMTs during the

loading of a CASSETTE.

• Allows you to:
– actuate or deactuate the high voltage of the PMTs
– “AUTO-ZERO” the PMTs

• Tests the signal for noise.

Caution

• An increase in current might indicate that a bind is

occurring in the SLOW SCAN AY.

• For the test procedure, see Slow Scan Current and

Velocity Tests.

• Drives the SLOW SCAN AY to the limits in both

directions.

• Displays for the SLOW SCAN AY:
– speed variation
– current

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DIAGNOSTICS Using the Diagnostics

BUTTON Description

[Laser Power]

Laser Warning

• Prevent direct exposure to the laser beam.

• For the test procedure, see Laser Power.

Allows you to:

• check the power of the LASER DIODE

• set the power values for a new LASER DIODE

• store the calibration values for the LASER DIODE

[Galvo Test]

Important

For the test procedure, see GALVO Test.
Allows you to:

• set the “Amplitude” of the GALVO AY

[Galvo Plot]

• check the response of the LASER DIODE

• start and stop the GALVO AY

Important

For the procedure, see the GALVO PLOT test.
Allows you to:

• check:
– response of the GALVO AY
– linearity of the GALVO AY
– automatic gain control - AGC

• set the GALVO AY without an OSCILLOSCOPE

DIAGNOSTICS Using the Diagnostics

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Table 4 Logs

BUTTON Description

[Error Log]

Important

For the procedure, see Checking the Error Logs.
Allows you to:

• check:
– error code and description
– date and time
– CASSETTE ID
– scan count

• collate the error codes by:
– number
– date
– CASSETTE ID

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DIAGNOSTICS Using the Diagnostics

BUTTON Description

[Error Frequency Log]

Important

For the procedure, see Checking the Error Frequency

Log.

Allows you to:

• check:
– frequency of each error code
– date and time of last error

• collate error codes by:
– date
– error number
– frequency

[Actuation Log]

Important

For the procedure, you must see Checking the Actuation

Logs.

Allows you to check:

• “SCAN CYCLES” - This value cannot be reset

• “BATCH ERASE CYCLES” - The number of times that

the “Batch Erase” function was used

• “TOTAL POWER-ON HOURS”

• “LASER DIODE SCAN CYCLES”

• “LASER HOURS (hours and minutes)”

• “LASER HOURS LAST CLEARED”

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DIAGNOSTICS Using the Diagnostics

BUTTON Description

[Export Log Files]

Important

For the procedure, see Storing the Error Logs on a Disk.
Records onto a FLOPPY DISKETTE:

• “Actuation Logs”

• error logs

• parameters of the SLOW SCAN

[Clear Error Log]

Important

For the procedure, see Clearing the Error Logs.

• Clears all the errors from the error logs.

• Displays the date when the error logs were last cleared.

DIAGNOSTICS Using the Diagnostics

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Table 5 “Repetitive Cycles”

BUTTON Description

[AutoLooper]

Important

• You must have:

– SLOW SCAN AY COVER installed
– LASER SAFETY COVER installed
– “Light Leak Test” enabled.

• For the procedure, see the AUTOLOOPER test.

• Errors will occur if panels are removed during the

“AutoLooper Test”.

• Automatically processes the CASSETTE to check if

it is reliable.

• Completes a test cycle including scanning and

erasing.

• Displays status screens for the SENSORS.

[Transport]

Important

• The “Light Leak Test” is disabled to allow removal of

the PANELS during the “Transport Test”.

• For the procedure, see the Transport test.

• Uses a CASSETTE to test the operation of loading.

• Displays the status of the SENSORS at each step.

DIAGNOSTICS Using the Diagnostics

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Table 6 Miscellaneous

BUTTON Description

[Download to Circuit
Boards]

[Display Software Versions]

Important

For the procedure, you must see Downloading Software to

the BOARDS.

Allows you to download the necessary software to all the
BOARDS from the HARD DRIVE.

Important

For the procedure, you must see Displaying the Software

Versions.

Displays the software version number for:

• CR 500 SYSTEM

• MASTER CENTRAL PROCESSING UNIT BOARD (MCPU)

A2

• MECHANISM SYSTEM CONTROL BOARD BOOT

• MECHANISM SYSTEM CONTROL BOARD A1

• SLOW SCAN CONTROLLER BOARD BOOT

• SLOW SCAN CONTROLLER BOARD FIXED APPLICATION

• SLOW SCAN CONTROLLER BOARD PRODUCT

APPLICATION

• DIGITIZER BOARD A3

• MEDICAL IMAGE MANAGER

• DIAGNOSTICS

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DIAGNOSTICS Using the Diagnostics

[System Self Test]

Important

For the test procedure, you must see System Self Tests.
Completes the following diagnostic tests:

• “GALVO BOARD COMMUNICATION” - Checks the

connection of the CABLE between:

– GALVO BOARD A4
– MCPU BOARD A2

• “GALVO REFERENCE” - Reads the GALVO AGC

CHANNEL connected to the reference voltage of the
GALVO.

• “GALVO MOTOR” - Reads the voltage of the GALVO

AGC to check for problems with the GALVO AY.

• “GALVO SWEEP” - Checks the functions of reading and

writing of the REGISTERS on the GALVO BOARD A4.

• “LASER OFFSET”

• “PMT BOARD TEST” - Checks the connection of the

CABLE between:

– MCPU BOARD A2
– PMT/DAS BOARD A5

• “MCPU BOARD MEMORY TEST” - Checks for errors in

the reading and writing of data to each of the image
buffers.

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DIAGNOSTICS Using the Diagnostics

Diagnostic Tests

Individual Component Control

1 At the “Ser vice System Diagnostic” screen, select [Individual Component Control].

Important

• If you actuate any of the components, you must select [RESET] before returning to the

diagnostics main menu.

• An “ x ” in the check box indicates a SENSOR is blocked.

• If RP1 and RP2:
– are open, an “x” is displayed in the check box
– are closed, the check box is clear

2 Select [MOTORS, CAMS] tab.

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DIAGNOSTICS Using the Diagnostics

3 Use the BUTTONS to actuate:

• GUIDE MOTOR

• RP 1 CAM

• RP 2 CAM

• SIDE ACTUATOR

• PIN EXTRACTION

• ERASE CAM

• FEED MOTOR

4 Select [SCANNER].

Important

You must click [LED ON] to energize the “SCREEN START SENSOR”.

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5 Use the BUTTONS to actuate the:

• CASSETTE COMMANDS

• SLOW SCAN CONTROLLER

• ERASE MOTOR

• SCREEN START SENSOR

• ERASE LAMPS

Important

You must select [RESET] after selecting BUTTONS.

6 Select [RESET].

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Component Control: Step

1 On the “System Ser vice Diagnostic” screen, select [Component Control: Step].

2 Inser t the CASSETTE into the CR 500 SYSTEM.
3 Check that the status of the SENSORS on the screen matches the table for the correct

size of CASSETTE.

CASSETTE S4 S1 S13 S12 S2 S3 S5 S14 S6 S15 S7 S9 S8 CS1

18 x 24 cm X X X X X - X X X - ­15 x 30 cm X X X X X - X X X - ­24 x 30 cm X X X X X X X - X X X - ­35 x 35 cm X X X X X X X - X X X - ­35 x 43 cm X X X X X X X - X X X - -

4 Select [CLAMP CASSETTE]

DIAGNOSTICS Using the Diagnostics

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5 Check that the status of the SENSORS on the screen matches the table.

S4 S1 S13 S12 S2 S3 S5 S14 S6 S15 S7 S9 S8 CS1

XXX X XX XX- -

6 Does the status of the SENSORS match the table?

Yes No

Continue with Step 7. 1. Check the “Status” on the screen for messages or

error codes.

2. Check the error logs. See Checking the Error Logs.

3. See the Error Codes to determine the possible cause

and action for the problem.

4. Continue with Step 7.

7 Select [EXTRACT, SCAN, ERASE SCREEN].
8 Wait approximately 10 seconds for the cycle to complete.
9 Check that the status of the SENSORS on the screen matches the table.

S4 S1 S13 S12 S2 S3 S5 S14 S6 S15 S7 S9 S8 CS1

XXXXXX-X X

10 Does the status of the SENSORS match?

Yes No

Continue with Step 11. 1. Check the “Status” on the screen for messages or

error codes.

2. Check the error logs. See Checking the Error Logs.

3. See the Error Codes to determine the possible cause

and action for the problem.

4. Continue with Step 11.

11 Select [RETURN SCREEN].
12 Wait approximately 5 seconds for the SCREEN to be inserted into the CASSETTE.

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DIAGNOSTICS Using the Diagnostics

Important

The S6 SCREEN START SENSOR displays a HEXIDECIMAL VALUE of:

• 00 - 60 when a screen is blocking the sensor

• C0 - FF when a screen is not blocking the sensor

13 The following table lists the HEXIDECIMAL VALUE for the S6 SENSOR.

0 - 5F = A SCREEN is under the

S6 SENSOR

60 - BF = S6 is in a Transitional

State

CO - FF = No SCREEN
under the S6 SENSOR

020406080A0C0E0
121416181A1C1E1
222426282A2C2E2
323436383A3C3E3
424446484A4C4E4
525456585A5C5E5
626466686A6C6E6
727476787A7C7E7
828486888A8C8E8

929496989A9C9E9
0A 2A 4A 6A 8A AA CA EA
0B 2B 4B 6B 8B AB CB EB
0C 2C 4C 6C 8C AC CC EC
0D 2D 4D 6D 8D AD CD ED
0E 2E 4E 6E 8E AE CE EE
0F 2F 4F 6F 8F AF CF EF
10 30 50 70 90 B0 D0 F0
11 31 51 71 91 B1 D1 F1
12 32 52 72 92 B2 D2 F2

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DIAGNOSTICS Using the Diagnostics

0 - 5F = A SCREEN is under the

S6 SENSOR

60 - BF = S6 is in a Transitional

State

CO - FF = No SCREEN
under the S6 SENSOR

13 33 53 73 93 B3 D3 F3
14 34 54 74 94 B4 D4 F4
15 35 55 75 95 B5 D5 F5
16 36 56 76 96 B6 D6 F6
17 37 57 77 97 B7 D7 F7
18 38 58 78 98 B8 D8 F8
19 39 59 79 99 B9 D9 F9
1A 3A 5A 7A 9A BA DA FA
1B 3B 5B 7B 9B BB DB FB
1C 3C 5C 7C 9C BC DC FC
1D 3D 5D 7D 9D BD DD FD
1E 3E 5E 7E 9E BE DE FE
1F 3F 5F 7F 9F BF DF FF

020406080A0C0E0

14 Check that the status of the SENSORS on the screen matches the table.

S4 S1 S13 S12 S2 S3 S5 S14 S6 S6 S15 S7 S9 S8 CS1

X X X X __ X __ X __ C0 - FF __ __ __ -- --

15 Does the status of the SENSORS match?

Yes No

Continue with Step 16. 1. Check the “Status” on the screen for messages or

error codes.

2. Check the error logs. See Checking the Error Logs.

3. See the Error Codes to determine the possible cause

and action for the problem.

4. Continue with Step 16.

16 Select [LATCH CASSETTE].

DIAGNOSTICS Using the Diagnostics

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17 Check that the status of the SENSORS on the screen matches the table.

S4 S1 S13 S12 S2 S3 S5 S14 S6 S6 S15 S7 S9 S8 CS1

XXXXX__XX-- FFXXX----

18 Does the status of the SENSORS match?

Yes No

Continue with Step 19. 1. Check the “Status” on the screen for messages or

error codes.

2. Check the error logs. See Checking the Error Logs.

3. See the Error Codes to determine the possible cause

and action for the problem.

4. Continue with Step 19.

19 Select [RELEASE CASSETTE].
20 Check that the status of the SENSORS on the screen matches the table.

S4 S1 S13 S12 S2 S3 S5 S14 S6 S6 S15 S7 S9 S8 CS1

XXXXX__XX-- FFXXX----

21 Does the status of the SENSORS match?

Yes No

Continue with Step 22. 1. Check the “Status” on the screen for messages or

error codes.

2. Check the error logs. See Checking the Error Logs.

3. See the Error Codes to determine the possible cause

and action for the problem.

4. Continue with Step 22.

22 Remove the CASSETTE.

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Light Test

1 On the “System Ser vice Diagnostic” screen, select [Light Test].

2 Select:

• [HV OFF]

• [TEST]
3 Wait for the test to complete.
4 Check that “PASS” displays in the “AUTO-ZERO” field.
5 Select [START GRAPH].

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DIAGNOSTICS Using the Diagnostics

6 Check that the value is between 4 and 5.
7 Select [HV ON].
8 The graphic displays a large “spike”.
9 Inser t a CASSETTE into the CR 500 SYSTEM.

10 Select [CYCLE CASSETTE].

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DIAGNOSTICS Using the Diagnostics

11 Check that the value is between 7 and 8.
12 Select [ZOOM IN].
13 When the CASSETTE is in cycle, select [HV ON].

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DIAGNOSTICS Using the Diagnostics

14 Check that the value:

• increases to approximately 50 - 51

• decreases to <10

15 If the value does not decrease to <10:

a. check the TAPE on the CASSETTE INTERFACE AY
b. check the COVERS and PANELS
c. do the checkout for the PMT/DAS BOARD A5
d. scan an ERASED PLATE

16 Select [CLEAR / STOP].
17 Remove the CASSETTE.

DIAGNOSTICS Using the Diagnostics

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Slow Scan Current and Velocity Tests

1 On the “System Ser vice Diagnostic” screen, select [Slow Scan Current and Velocity

Tests].

2 Inser t a CASSETTE into the CR 500 SYSTEM.
3 Select [Star t CURRENT TEST].
4 Wait for the test to complete.

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DIAGNOSTICS Using the Diagnostics

5 Check that the results are below 300.
6 If the results are not correct, check the error logs. See Checking the Error Logs.
7 Select [Star t VELOCITY TEST].
8 Wait for the test to complete.

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DIAGNOSTICS Using the Diagnostics

9 Check that the results are below 210.
10 If the results are not correct, check the error logs. See Checking the Error Logs.
11 Remove the CASSETTE.

DIAGNOSTICS Using the Diagnostics

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Laser Power

Laser Warning

Prevent direct exposure to the laser beam.

1 On the “System Ser vice Diagnostic” screen, select [Laser Power].

2 Select:

• [LASER ON]

• [READ]

3 Check that the “Laser Power” is 28 - 32 mW.

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4 Is the “Laser Power” value correct?

Yes No

Continue with the next test. 1. Check the connections to the

LASER DRIVER BOARD A17.

2. Install a new LASER DRIVER

BOARD.

5 Select [LASER OFF].

GALVO Test

1 On the “System Ser vice Diagnostic” screen, select [Galvo Test].

Laser Warning

Prevent direct exposure to the laser beam.

2 Select:

• [START GALVO]

• [LASER ON]

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DIAGNOSTICS Using the Diagnostics

3 Remove the PANELS.

FOLD MIRROR

laser beam

4 Inser t one sheet of paper into the CR

500 SYSTEM between:

• FOLD MIRROR

paper

• COLLECTOR

5 Obser ve the laser beam on the sheet of

paper.

CR 500 SYSTEM

COLLECTOR

H195_0051GCA

H195_0051GC

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DIAGNOSTICS Using the Diagnostics

6 Select [-100] or [+100] until:

• “Set Offset” value is 700

• “Set Amplitude” value is 1000
7 Obser ve the laser beam on the sheet of paper.
8 Select [+100] until the “Set Amplitude” value is 3000.
9 Obser ve the laser beam on the sheet of paper.

“Set Amplitude” Laser Beam

400 short

3900 long

DIAGNOSTICS Using the Diagnostics

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10 If the laser beam does not change size correctly, do the action in the table:

Description Action

The laser does not scan. The beam
illuminates in a point.

Check:

1. POWER SUPPLY PS1

2. POWER SUPPLY PS2

3. connections between:

• GALVO AY

• GALVO BOARD A4

4. GALVO AY

5. GALVO BOARD A4

The laser beam on the paper does
not change size.

Do the checkout for the GALVO

BOARD A4.

The LASER is not operating. Check:

1. POWER SUPPLY PS1

2. POWER SUPPLY PS2

3. GALVO BOARD A4

4. LASER DRIVER BOARD A17

DIAGNOSTICS Using the Diagnostics

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GALVO PLOT

1 On the “System Ser vice Diagnostic” screen, select [GALVO PLOT].

2 Select:

• [START GALVO PLOT]

• [35 X 43 F]

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DIAGNOSTICS Using the Diagnostics

3 Obser ve the GALVO PLOT.

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DIAGNOSTICS Using the Diagnostics

Not Correct

Not CorrectCorrect

Peak

Velocity

H195_0064BCA
H195_0064BC

3.195

3.035

2.876

2.716

2.556

2.396

2.236

2.077

1.917

horizontal level

Velocity

4 Check the values:

• GALVO PLOT is correct

• AGC = 8.0 V to 10.0 V

• 2.5 vRef = 2.5 ± 0.1

• PEAK matches the HORIZONTAL LEVEL
5 Are the values correct?

Yes No

Continue with the next
test.

Adjust the GALVO BOARD until the GALVO PLOT is
normal. See the adjustment procedure GALVO BOARD in
the ADJUSTMENTS and REPLACEMENTS for the Kodak
DirectView CR 500 SYSTEM, AR4366-1

3.195

3.035

2.876

2.716

2.556

2.396

2.236

2.077

1.917

Velocity

3.195

3.035

2.876

2.716

2.556

2.396

2.236

2.077

1.917

DIAGNOSTICS Using the Diagnostics

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Transport

1 On the “System Ser vice Diagnostic” screen, select [Transport].

2 Inser t a CASSETTE into the CR 500 SYSTEM.
3 Use the [+] or [-] to set the “Cycle given number of times” to 10.
4 Select either :

• [Cycle given number of times], or

• [Cycle continuously]

DIAGNOSTICS Using the Diagnostics

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AUTOLOOPER

Important

You must have:

• LIGHT TEST set to enabled

• SLOW SCAN COVER installed

• LASER SAFETY COVER installed
1 On the “System Ser vice Diagnostic” screen, select [AutoLooper].

2 Inser t a CASSETTE into the CR 500 SYSTEM.
3 Use the [+] or [-] to set the “Number of Cycles” to 10.

DIAGNOSTICS Using the Diagnostics

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4 Select either :

• [Scan given number of times], or

• [Scan Continuously]

System Self Tests

1 On the “System Ser vice Diagnostic” screen, select [System Self Test].

2 Select [START MCPU SELF TEST].
3 Wait approximately 20 seconds for the test to complete.

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DIAGNOSTICS Using the Diagnostics

4 Obser ve the results for each test.
5 If any of the tests display “FAILED”, check the error logs. See Checking the Error Logs.
6 See the Error Codes to determine the possible cause and action for the problem.

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DIAGNOSTICS Using the Diagnostics

Diagnostic Procedures

Checking the Error Logs

1 On the “System Ser vice Diagnostic” screen, select [Error Log].

2 Select either :

• [Sort By Date],

• [Sort By ErrorCode], o r

• [Sort By CassetteID]

DIAGNOSTICS Using the Diagnostics

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Checking the Error Frequency Log

1 On the “System Ser vice Diagnostic” screen, select [Error Frequency Log].

2 Select either :

• [Sort By Date],

• [Sort By ErrorCode], o r

• [Sort ErrorFrequency]

DIAGNOSTICS Using the Diagnostics

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Checking the Actuation Logs

1 On the “System Ser vice Diagnostic” screen, select [Actuation Logs].

DIAGNOSTICS Using the Diagnostics

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Storing the Error Logs on a Disk

1 On the “System Ser vice Diagnostic” screen, select [Export Log Files].

2 Inser t a disk into the DRIVE.
3 Select either :

• [COPY ERROR LOGS TO FLOPPY],

• [COPY ACTUATION LOGS TO FLOPPY], or

• [COPY SLOWSCAN PARAMETERS FILE TO FLOPPY]

DIAGNOSTICS Using the Diagnostics

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Clearing the Error Logs

1 On the “System Ser vice Diagnostic” screen, select [Clear Error Log].

2 Select [CLEAR ERROR LOG].

DIAGNOSTICS Using the Diagnostics

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Displaying the Software Versions

1 On the “System Ser vice Diagnostic” screen, select [Display Software Versions].

DIAGNOSTICS Using the Diagnostics

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2 Check that each BOARD has the correct communication:

Message Description Action

The version number
is in the field.

All fields are blank. The diagnostics is not

The BOARD is
“Responding”.

operating.

Check that the newest and correct
version of the software is installed.

1. Do a shutdown of the computer.

2. De-energize the CR 500

3. Energize the CR 500 SYSTEM.

“Not Responding”

Important

The message is normal

1. Check the connections to the

2. Download the software to the

during initialization.
Failure of communications

3. If you cannot successfully

to the BOARD.

“Not Repor ting” The BOARD has a failure of

1. Check the BOARD that is “Not

communication because
another BOARD is “Not
Responding”.

2. Do the test again.

SYSTEM.

BOARD.

BOARD.

download the software to the
BOARD, install a new BOARD.

Responding”.

DIAGNOSTICS Using the Diagnostics

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Downloading Software to the BOARDS

1 On the “System Ser vice Diagnostic” screen, select [Download to Circuit Boards].

Caution

Downloading the “SSC BOOT” can cause damage to the SLOW SCAN CONTROLLER
BOARD A6. Only download the “SSC BOOT” if necessar y.

2 Select either :

• [DOWNLOAD MSC APPLICATION],

• [DOWNLOAD SSC BOOT AND APPLICATIONS],

• [DOWNLOAD MCPU APPLICATION],

• [DOWNLOAD SSC APPLICATIONS], or

• [DOWNLOAD SSC PARAMET ERS]

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DIAGNOSTICS Error Codes

Section 2: Error Codes

Overview

The first 2 digits of the error code identify the subsystem or component with the error.
Example: 10003
The “1” and the “0” indicate that the error occurred in the subsystem CASSETTE LOAD.

1 Use Table 7 to help identify the component with the error.
2 Advance to the error code to diagnose the error.

Table 7 Subsystem

ID No. Subsystem

10 CASSETTE LOAD
12 SLOW SCAN AY
13 ERASE LAMPS
14 POWER SUPPLY
15 DATA PAT H
16 Calibration
19 “Self Test” for the MASTER CENTRAL PROCESSING UNIT
22 MECHANISM SYSTEM CONTROL BOARD
29 MECHANISM SYSTEM CONTROL BOARD RTXC
30 MECHANISM SYSTEM CONTROL BOARD SYSTEM
32 Communications for the MECHANISM SYSTEM CONTROL BOARD

Windows 2000 SUBSYSTEM

47 SHUTDOWN MANAGER
49 DISK MANAGER
54 Service Diagnostics
55 Installation

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DIAGNOSTICS Error Codes

ID No. Subsystem

59 CD/DVD SYSTEM
60 Security Audit

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DIAGNOSTICS Error Codes

CASSETTE LOAD

940 - Display only, no Log Message

Description: The SCANNER is energizing. Do not scan CASSETTES at this time.
Cause: The CR 500 SYSTEM is not fully energized.

Action: Wait for the CR 500 SYSTEM to fully energize.

941 - Display only, no Log Message

Description: The communications between the MASTER CENTRAL PROCESSING

UNIT BOARD A2 and the MOTION CONTROL SYSTEM BOARD A1
malfunctioned.

Cause: The CABLE between the MASTER CENTRAL PROCESSING UNIT BOARD A2

and the MOTION CONTROL SYSTEM BOARD A1 malfunctioned.

Action: 1. Check the CABLE.

2. If this error continues, call the Technical Service Center.

942 - Display only, no Log Message

Description: The bar code could not be read.
Cause: The BAR CODE READER could not read the bar code.

Action: 1. Insert the CASSETTE again.

2. Insert another CASSETTE.

950 - Display only, no Log Message

Description: The CR 500 SYSTEM malfunctioned.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. De-energize the CR 500 SYSTEM.

2. Energize the CR 500 SYSTEM.

3. If this error continues, call the Technical Service Center.

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951 - Display only, no Log Message

Description: The CASSETTE did not load.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Select “Continue” to eject the CASSETTE.

2. Insert the CASSETTE again.

3. If this error continues, call the Technical Service Center.

952 - Display only, no Log Message

Description: The CASSETTE did not load.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Select “Continue” to eject the CASSETTE.

2. Insert the CASSETTE again.

3. If this error continues, call the Technical Service Center.

953 - Display only, no Log Message

Description: The CASSETTE did not scan.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Select “Continue” to erase the CASSETTE.

2. Insert a new CASSETTE.

3. If this error continues, call the Technical Service Center.

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DIAGNOSTICS Error Codes

954 - Display only, no Log Message

Description: The CASSETTE did not erase.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Select “Continue” to eject the CASSETTE.

2. Insert the CASSETTE again.

3. Erase the CASSETTE.

4. If this error continues, call the Technical Service Center.

955 - Display only, no Log Message

Description: The CASSETTE did not eject.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Select “Continue” to eject the CASSETTE.

2. Insert the CASSETTE again.

3. If this error continues, call the Technical Service Center.

956 - Display only, no Log Message

Description: The CASSETTE did not scan.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Select “Continue” to eject the CASSETTE.

2. Insert the CASSETTE again.

3. If this error continues, de-energize the CR 500 SYSTEM.

4. Energize the CR 500 SYSTEM.

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DIAGNOSTICS Error Codes

957 - Display only, no Log Message

Description: The CASSETTE could not be scanned because the memor y is full.
Cause: The disk is full.

Action: Call the Technical Service Center.

958 - Display only, no Log Message

Description: The CR 500 SYSTEM is in recovery from a malfunction.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Eject the CASSETTE.

2. Insert the CASSETTE again.

959 - Display only, no Log Message

Description: The CR 500 SYSTEM malfunctioned.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. De-energize the CR 500 SYSTEM.

2. Energize the CR 500 SYSTEM.

3. If this error continues, call the Technical Service Center.

960 - Display only, no Log Message

Description: The communications of the CR 500 SYSTEM malfunctioned.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. De-energize the CR 500 SYSTEM.

2. Energize the CR 500 SYSTEM.

3. If this error continues, call the Technical Service Center.

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DIAGNOSTICS Error Codes

961 - Display only, no Log Message

Description: The CR 500 SYSTEM is not able to load the SCREEN.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Select “Continue” to release the CASSETTE.

2. Remove the CASSETTE.

3. Insert the CASSETTE again.

4. If this error continues, call the Technical Service Center.

962 - Display only, no Log Message

Description: The CR 500 SYSTEM is not able to scan the CASSETTE.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Select “Continue” to eject the SCREEN.

2. Remove the CASSETTE.

3. Insert the CASSETTE again.

4. If this error continues, contact the Technical Service Center.

963 - Display only, no Log Message

Description: The CR 500 SYSTEM is not able to eject the SCREEN.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: 1. Select “Retry” to eject the SCREEN.

2. If the SCREEN does not eject, select “Cancel” to release the CASSETTE.

3. Remove the SCREEN manually.

4. Insert another CASSETTE.

5. If this error continues, call the Technical Service Center.

DIAGNOSTICS Error Codes

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994 - Display only, no Log Message

Description: The CASSETTE was not loaded correctly into the CR 500 SYSTEM.
Cause: The CASSETTE was not inserted correctly.

Action: 1. Remove the CASSETTE.

2. Insert the CASSETTE again.

995 - Display only, no Log Message

Description: The CASSETTE was not scanned.
Cause: The CASSETTE was not scanned.

Action: 1. Remove the CASSETTE.

2. Insert the CASSETTE again.

996 - Display only, no Log Message

Description: The CASSETTE was not erased.
Cause: The CASSETTE was not erased.

Action: 1. Remove the CASSETTE.

2. Insert the CASSETTE again.

3. Erase the CASSETTE.

997 - Display only, no Log Message

Description: The CASSETTE was not scanned correctly.
Cause: The CASSETTE was not scanned.

Action: 1. Remove the CASSETTE.

2. Insert another CASSETTE.

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998 - Display only, no Log Message

Description: The CASSETTE was not ejected.
Cause: The CASSETTE was not ejected.

Action: 1. Remove the CASSETTE.

2. Insert another CASSETTE.

999 - Display only, no Log Message

Description: The CR 500 SYSTEM is energizing.
Cause: The CR 500 SYSTEM is not fully energized.

Action: Wait for the CR 500 SYSTEM to fully energize.

1000 - Display only, no Log Message

Description: The CR 500 SYSTEM is energized.
Cause: The CR 500 SYSTEM is energize d.

Action: Insert the CASSETTE.

1001 - Display only, no Log Message

Description: The CR 500 SYSTEM completed scanning.
Cause: The function is complete.

Action: Remove the CASSETTE.

10021 - MSC BOARD A1: Software malfunction

Description: The MECHANISM SYSTEM CONTROL BOARD A1 sent a command

that was not correct.

Cause 1: The software for the MECHANISM SYSTEM CONTROL BOARD A1

malfunctioned.

Action: Install the software again for the MECHANISM SYSTEM CONTROL BOARD A1.

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Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.
Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

10022 - MSC BOARD A1: Software malfunction

Description: The DRIVE ROLLER received a signal when waiting for an interrupt or

timeout to occur.

Cause 1: The software for the MECHANISM SYSTEM CONTROL BOARD A1

malfunctioned.

Action: Install the software again for the MECHANISM SYSTEM CONTROL BOARD A1.
Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

10024 - MSC BOARD A1: Software malfunction

Description: A timeout occurred setting up the motion for the DRIVE ROLLER.
Cause 1: The software for the MECHANISM SYSTEM CONTROL BOARD A1

malfunctioned.

Action: Install the software again for the MECHANISM SYSTEM CONTROL BOARD A1.
Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

DIAGNOSTICS Error Codes

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10030 - READER did not read the CASSETTE BAR CODE

Cause 1: The CASSETTE:

• has a bar code that you cannot read

• does not have a bar code

Action: Install the correct bar code.
Cause 2: The inter nal BAR CODE READER malfunctioned.

Action: 1. Check:

• alignment of the BAR CODE READER

• BAR CODE READER is not blocked

• connections to the BAR CODE READER

2. If the BAR CODE READER emits a beep when you insert a CASSETTE, but

the CASSETTE does not load, check the CONNECTOR XU3 between the BAR
CODE READER and the MECHANISM SYSTEM CONTROL BOARD A1.

3. If the BAR CODE READER does not emit a beep when you load a

CASSETTE, check the CONNECTOR XU3 between the BAR CODE READER
and the MECHANISM SYSTEM CONTROL BOARD A1.

10031 - Cannot home cassette guides

Description: The GUIDE HOME SENSOR S2 did not actuate at the correct time.
Cause 1: A mechanical bind occurred.

Action: Check the status of the GUIDE HOME SENSOR S2 - use Individual Component

Control.

Cause 2: The CASSETTE INTERFACE AY malfunctioned.
Action: Repair the CASSETTE INTERFACE AY.

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DIAGNOSTICS Error Codes

10032 - Cannot activate cassette load switch

Description: The GUIDE LOAD SENSOR S3 did not actuate at the correct time.
Cause 1: A mechanical bind occurred.

Action: Check the status of the GUIDE LOAD SENSOR S3 - use Individual Component

Control.

Cause 2: The CASSETTE INTERFACE AY malfunctioned.
Action: Repair the CASSETTE INTERFACE AY.

10033 - Cannot clamp the cassette correctly

Description: The GUIDE LOAD SENSOR S3 did not actuate at the correct time.
Cause 1: A mechanical bind occurred.

Action: Use the Individual Component Control to check the status:

• GUIDE HOME SENSOR S2

• GUIDE LOAD SENSOR S3

Cause 2: The CASSETTE INTERFACE AY malfunctioned.
Action: Repair the CASSETTE INTERFACE AY.

10034 - Unable to retract cassette feed pin

Description: The PIN EXTRACTION SENSOR S14 did not actuate at the correct time.
Cause 1: A mechanical bind occurred.

Action: Check the status of the PIN EXTRACTION SENSOR S14 - use Individual

Component Control.

Cause 2: The CASSETTE INTERFACE AY malfunctioned.
Action: Repair the CASSETTE INTERFACE AY.

10035 - Cannot home the feed motor

Description: The FEED SENSOR S5 did not actuate at the correct time.

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Cause 1: A mechanical bind occurred.
Action: Check the status of the FEED SENSOR S5 - use Individual Component Control.

Cause 2: The CASSETTE INTERFACE AY malfunctioned.
Action: Repair the CASSETTE INTERFACE AY.

10036 - Display only, no Log Message

Description: A CASSETTE is in the CR 500 SYSTEM.
Cause: A CASSETTE is in the CR 500 SYSTEM.

Action: Remove the CASSETTE.
Cause 2: The CASSETTE ENTRY SENSOR S1 malfunctioned.

Action: Check:

• status of the CASSETTE ENTRY SENSOR S1 - use Individual Component

Control

• LED DS19 on the MECHANISM SYSTEM CONTROL BOARD A1 changes

status

• power to the CASSETTE ENTRY SENSOR S1

• condition of the EMITTER and DETECTOR of the CASSETTE ENTRY

SENSOR S1

10037 - Retrying clamp cassette with guides

Description: The GUIDE LOAD SENSOR S3 did not actuate at the correct time.
Cause: More than one cause is possibl e. See the error codes displayed.

Action: Check the status of all the SENSORS - use Individual Component Control.

10038 - Retrying extract screen from cassette

Cause: The SCREEN START SENSOR S6 did not detect the SCREEN.
Action: Check the status of all the SENSORS - use Individual Component Control.

DIAGNOSTICS Error Codes

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10039 - BAR CODE read failure occurred

Cause 1: The CASSETTE:

• has a bar code that you cannot read

• does not have a bar code

Action: Install the correct bar code.
Cause 2: The inter nal BAR CODE READER malfunctioned.

Action: 1. Check:

• alignment of the BAR CODE READER

• BAR CODE READER is not blocked

• connections to the BAR CODE READER

2. If the BAR CODE READER emits a beep when you insert a CASSETTE, but

the CASSETTE does not load, check the CONNECTOR XU3 between the BAR
CODE READER and the MECHANISM SYSTEM CONTROL BOARD A1.

3. If the BAR CODE READER does not emit a beep when you load a

CASSETTE, check the CONNECTOR XU3 between the BAR CODE READER
and the MECHANISM SYSTEM CONTROL BOARD A1.

10040 - MSC BOARD A1: Software malfunction - RTXC timer allocation failure

Description: The CR 500 SYSTEM is not able to locate the RTXC TIMER during the

reading of the BAR CODE.

Cause 1: The software for the MECHANISM SYSTEM CONTROL BOARD A1

malfunctioned.

Action: Install the software again for the MECHANISM SYSTEM CONTROL BOARD A1.
Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

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DIAGNOSTICS Error Codes

10999 - MSC BOARD A1: Software malfunction

Description: A timeout occurred.
Cause 1: The software for the MECHANISM SYSTEM CONTROL BOARD A1

malfunctioned.

Action: Install the software again for the MECHANISM SYSTEM CONTROL BOARD A1.
Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

CASSETTE

Screen Return

Description: The SCREEN was not fully retur ned to the CASSETTE.
Cause 1: The TRANSPORT PAD is not pulling the SCREEN into the CASSETTE. The

TRANSPORT PAD:

• is worn

• has debris in the surface

Action: 1. Check the TRANSPORT PAD for:

• wear

• debris in the surface

2. If necessary, replace:

• TRANSPORT PAD

• CASSETTE

Cause 2: The SCREEN is:

• not flat

• “domed” or “bowl-shaped”

Action: Install a new SCREEN.

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DIAGNOSTICS Error Codes

SLOW SCAN AY

12009 - Caution! SLOW SCAN MOTOR drawing too much power

Cause: A malfunction occurred in one or more of the following components:

• COIL BOARD A7

• SLOW SCAN AY

Action: 1. Check for an obstruction.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

12012 - SLOW SCAN AY: Timeout Error

Description: The SCREEN did not move within the correct time.
Cause: A malfunction occurred in one or more of the following components:

• COIL BOARD A7

• SLOW SCAN AY

Action: 1. Check for an obstruction.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

12013 - SLOW SCAN AY: Timeout error

Description: The system software made a command for the SCREEN that was not

correct.

Cause: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.
Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

12014 - MSC BOARD A1: Software Error for SLOW SCAN

Description: This error might occur duri ng the diagnostics if you start to move the

SCREEN before the SCREEN stops moving.

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Cause: The SLOW SCAN AY malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Description: The SLOW SCAN AY will not move.
Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: 1. Energize and de-energize the CR 500 SYSTEM.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

12101 - SLOW SCAN frequency locked range error while scanning

Caution

• This error indicates that the SLOW SCAN AY might have a problem in the

future.

• The image was scanned before the error occurred. This error does not cause

image artifacts.

Description: The speed of the SLOW SCAN AY is out of specification when doing a

scan on the SCREEN. This error is displayed only in the Error Log.

Cause: The speed of the SLOW SCAN AY is out of specification.
Action: Monitor the speed of the SLOW SCAN AY.

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DIAGNOSTICS Error Codes

12102 - SLOW SCAN stopped, position error while scanning

Caution

You might not be able to use the image.

Description: The SLOW SCAN AY stopped when doing a scan on a SCREEN. The

error message is displayed on the SCREEN.

Cause 1: A jam occurred in the SLOW SCAN.
Action: Check for an obstruction. Horizontal line artifacts on the image might indicate

where to check for the obstruction.

Cause 2: The SLOW SCAN MOTOR malfunctioned.
Action: 1. Check the operation of the SLOW SCAN MOTOR. Do the Slow Scan Current

and Velocity Tests.

2. If necessary, insta ll a new SLOW SCAN MOTOR.

12103 - SLOW SCAN stopped, frequency lock motion stalled error while scanning

Caution

You might not be able to use the image.

Description: The SLOW SCAN AY stopped when doing a scan on a SCREEN. The error

message is displayed on the SCREEN.

Cause 1: A jam occurred in the SLOW SCAN AY. Horizontal line artifacts on the image

might indicate where to check for the obstruction.

Action: Check for an obstruction.

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DIAGNOSTICS Error Codes

Cause 2: The SLOW SCAN MOTOR malfunctioned.
Action: 1. Check the operation of the SLOW SCAN MOTOR. Do the Slow Scan Current

and Velocity Tests.

2. If necessary, insta ll a new SLOW SCAN MOTOR.

12107 - SLOW SCAN: +24 V DC malfunction during scan

Cause 1: The POWER SUPPLY PS1 malfunctioned.
Action: Do the checkout for the POWER SUPPLY PS1.

Cause 2: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12108 - SLOW SCAN stopped during scan

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

DIAGNOSTICS Error Codes

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12109 - SLOW SCAN stopped during scan

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12110 - SLOW SCAN did not communicate with the MOTION SYSTEM CONTROL

Description: The SLOW SCAN AY did not move because of a communication error

with the SLOW SCAN CONTROLLER BOARD A6.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12111 - SLOW SCAN did not move

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12112 - SLOW SCAN did not move

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12115 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Cause 1: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.
Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

12116 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with MSC

Description: The SLOW SCAN AY did not stop moving before the next command to

move. This error indicates a communication error with the SLOW SCAN
CONTROLLER BOARD A6.

Cause 1: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.
Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

12120 - SLOW SCAN did not move

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12121 - SLOW SCAN did not move

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12122 - SLOW SCAN COIL BOARD A7 malfunctioned

Description: The SLOW SCAN AY stopped or did not move at all.
Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12123 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Description: The MOTOR CONTROLLER for the SLOW SCAN AY malfunctioned.
Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12124 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Description: An error occurred when initializing the SLOW SCAN AY.
Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12125 - SLOW SCAN COIL BOARD A7 malfunctioned

Description: The SLOW SCAN AY stopped or did not move at all.
Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12126 - Caution! SLOW SCAN MOTOR is overheated

Description: The SLOW SCAN MOTOR was using excessive power and is too hot.

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DIAGNOSTICS Error Codes

Cause: Malfunction in one or more of the following:

• COIL BOARD A7

• SLOW SCAN AY

Action: 1. Check for an obstruction.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

12130 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12131 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with MSC

Cause 1: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.
Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

12132 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with MSC

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12202 to 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory
Command” Error

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

Error

Code

Description

12202 Error occurred during downloading to the SLOW SCAN CONTROLLER BOARD A6.
12203 Memor y error on the SLOW SCAN CONTROLLER BOARD A6.
12204 Memor y error on the SLOW SCAN CONTROLLER BOARD A6.
12216 Communication error between the SLOW SCAN CONTROLLER BOARD A6 and the

MECHANISM SYSTEM CONTROL BOARD A1.

12217 Communication error between the SLOW SCAN CONTROLLER BOARD A6 and the

MECHANISM SYSTEM CONTROL BOARD A1. Error “EM17 - Receive Buffer
Overflow.”

12219 Error during downloading of code or parameters for the SLOW SCAN

CONTROLLER BOARD A6.

12220 Memor y error on the SLOW SCAN CONTROLLER BOARD A6. Error “EM20 - New

Bootstrap Program, Download all Boot and Program Modules.”
12221 Memor y error on the SLOW SCAN CONTROLLER BOARD A6.
12222 Checksum error occurred during downloading of code to the SLOW SCAN

CONTROLLER BOARD A6.
12223 Checksum error occurred during downloading of code to the SLOW SCAN

CONTROLLER BOARD A6.
12228 Error occurred during downloading of the code to the SLOW SCAN CONTROLLER

BOARD A6.
12230 Memor y error on the SLOW SCAN CONTROLLER BOARD A6. Error “EM30 - Host

Flash Download Copy Boot Memory Error.”
12240 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM40 - Illegal Record Type.”

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DIAGNOSTICS Error Codes

Error

Code

Description

12241 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM41 - Invalid Extended Address.”
12242 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM42 - Invalid Erase Block ID.”
12243 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM43 - Receive Record Checksum Error.”
12244 Error when initializing. Error “EM44 - File Sum of Record Checksum Error, Download

Program.”
12245 Program error. Error “EM45 - Boot Checksum Write Error.”
12246 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM46 - FIX_APP Code Block Checksum Write Error.”
12247 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM47 - Code Page Checksum Write Error.”
12248 Error “EM48 - Parameters Save Flash Error.”
12250 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM50 - Flash Write Address Out Of Range.”
12251 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM51 - Flash Program Error: Erase.”
12252 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM52 - Flash Program Error: Low Voltage.”
12253 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM53 - Flash Program Error: Program.”
12254 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM54 - Flash Program Error: Sequence.”
12255 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM55”
12260 Error recording the parameters to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM60 - Parameters Save Flash Error.”

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DIAGNOSTICS Error Codes

12261 - Roller Pair 1 Cam Motor Timeout

Description: A MOTOR and DRIVE PULLEY rotate a CAM that opens and closes ROLLER

PAIR 1. A FLAG on the CAM SHAFT actuates an optical SENSOR to allow
the system to determine the rotation of the CAM. This error occurs if the
optical SENSOR does not detect the FLAG within the correct time. This error
is only reported to the Error Log.

Cause 1: The BELT:

• is broken

• fell off the PULLEY

Action: 1. Check the BELT for ROLLER PAIR 1.

2. If necessary:
a. install a new BELT

b. install the BELT to the PULLEYS

3. Check:
a. alignment of the PULLEYS

b. MOTOR

c. CAM SHAFT

Cause 2: One of the 2 PULLEYS is broken.
Action: 1. Check the 2 PULLEYS.

2. If necessary, install a new PULLEY.

Cause 3: Malfunction of:

• DRIVE MOTOR

• wires to DRIVE MOTOR

• MSC BOARD

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Action: 1. Check the operation of the DRIVE MOTOR. Use Individual Component

Control.

2. If necessary, install new par ts.

3. Do the checkout procedure for the MECHANISM SYSTEM CONTROL BOARD

A1.

Cause 4: An intermittent error can be caused by:

• FLAG not actuating the optical SENSOR

• SCREWS for optical SENSOR are over-tightened

Action: Install a new RP1 SENSOR. Do not over-tighten the SCREWS.

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DIAGNOSTICS Error Codes

12262 - Roller Pair 2 Cam Motor Timeout

Description: A MOTOR and DRIVE PULLEY rotate a CAM that opens and closes ROLLER

PAIR 2. A FLAG on the CAM SHAFT actuates an optical SENSOR to allow
the system to determine the rotation of the CAM. This error occurs if the
optical SENSOR does not detect the FLAG within the correct time. This error
is only reported to the Error Log.

Cause 1: The BELT:

• is broken

• fell off the PULLEY

Action: 1. Check the BELT for ROLLER PAIR 2.

2. If necessary:
a. install a new BELT

b. install the BELT to the PULLEYS

3. Check:
a. alignment of the PULLEYS

b. MOTOR

c. CAM SHAFT

Cause 2: One of the 2 PULLEYS is broken.
Action: 1. Check the 2 PULLEYS.

2. If necessary, install a new PULLEY.

Cause 3: Malfunction of:

• DRIVE MOTOR

• wires to DRIVE MOTOR

• MSC BOARD

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Action: 1. Check the operation of the DRIVE MOTOR. Use Individual Component

Control.

2. If necessary, install new par ts.

3. Do the checkout procedure for the MECHANISM SYSTEM CONTROL BOARD

A1.

Cause 4: An intermittent error can be caused by:

• FLAG not actuating the optical SENSOR

• SCREWS for optical SENSOR are over-tightened

Action: Install a new RP2 SENSOR. Do not over-tighten the SCREWS.

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DIAGNOSTICS Error Codes

12263 - Roller Pair 3 Cam Motor Timeout

Description: A MOTOR and DRIVE PULLEY rotate a CAM that opens and closes ROLLER

PAIR 3. A FLAG on the CAM SHAFT actuates an optical SENSOR to allow
the system to determine the rotation of the CAM. This error occurs if the
optical SENSOR does not detect the FLAG within the correct time. This error
is only reported to the Error Log.

Cause 1: The BELT:

• is broken

• fell off the PULLEY

Action: 1. Check the BELT for ROLLER PAIR 2.

2. If necessary:
a. install a new BELT

b. install the BELT to the PULLEYS

3. Check:
a. alignment of the PULLEYS

b. MOTOR

c. CAM SHAFT

Cause 2: One of the 2 PULLEYS is broken.
Action: 1. Check the 2 PULLEYS.

2. If necessary, install a new PULLEY.

Cause 3: Malfunction of:

• DRIVE MOTOR

• wires to DRIVE MOTOR

• MSC BOARD

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Action: 1. Check the operation of the DRIVE MOTOR. Use Individual Component

Control.

2. If necessary, install new par ts.

3. Do the checkout procedure for the MECHANISM SYSTEM CONTROL BOARD

A1.

12264 - Screen start sensor blocked

Description: The SCREEN START SENSOR S6 did not actuate at the correct time.
Cause 1: The SCREEN is not in the CASSETTE.

Action: Check that the SCREEN is in the CASSETTE.
Cause 2: The SCREEN START SENSOR S6 malfunctioned.

Action: Check the status of the SCREEN START SENSOR S6 - use Individual

Component Control.

Cause 3: The CASSETTE INTERFACE AY malfunctioned.
Action: Repair the CASSETTE INTERFACE AY.

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DIAGNOSTICS Error Codes

12265 - Screen start timeout. Screen did not enter reader

Description: The SCREEN START SENSOR S6 did not actuate at the correct time. The

SCREEN START SENSOR S6 is located between ROLLER PAIR 1 and the
scan line. The system attempts to extract the SCREEN up to 3 times. The first
2 failures cause an error message 10038 - Retrying extract screen from

cassette. The third failure displays error message 12265.

Cause 1: The SCREEN is not in the CASSETTE.
Action: Check that the SCREEN is in the CASSETTE.

Cause 2: The SCREEN is under the TRANSPORT PAD in the CASSETTE.
Action: Insert the SCREEN correctly in the CASSETTE.

Cause 3: The SCREEN cannot be pulled from the CASSETTE because of static.
Action: Use Kodak MIN-R SCREEN CLEANER WIPES, TL5280094 to clean both sides of

the CASSETTE.

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DIAGNOSTICS Error Codes

BAD

leading edge or
trailing edge view

BAD

leading edge or
trailing edge view

BAD

GOOD

BAD

trailing edge view

1.25 mm (0.050 in.) maximum

1.25 mm (0.050 in.) maximum

BAD

leading edge

3.05 mm (0.120 in.)
overall height

leading edge orleading edge or
trailing edge view

trailing edge

trailing edge

H195_1125DCA
H195_1125DC

leading edge