November 2014
D4600 Duplex Photo Printer
TM/MC/MR Licensed from Eastman Kodak Company: Kodak
Kodak Alaris Inc.
2400 Mount Read Blvd., Rochester, N.Y. 14615
© 2014 Kodak Alaris Inc.
All rights reserved.
P/N 4J8 2 4 1 _en -gb
Table of Contents
1Overview
System Requirements..................................................................................................................................... 1-1
Printer Specifications...................................................................................................................................... 1-1
Printer Supplies ................................................................................................................................................1-3
Paper and Ribbon ......................................................................................................................................1-3
Thermal Printer Cleaning Kit ................................................................................................................. 1-4
Packing and Transporting the Printer........................................................................................................ 1-4
Getting Help..................................................................................................................................................... 1-4
2 Setting Up the Printer
Identifying Printer Parts .................................................................................................................................2-1
Preparing the Printer for Use.......................................................................................................................2-2
Installing the Front Door Waste Bin, Exit Tray, and Exit Tray Waste Bin..................................2-2
Connecting the Power Cable and the USB Cable.............................................................................2-3
Turning On the Printer ..................................................................................................................................2-4
Handling and Storing the Paper and Ribbon............................................................................................2-4
Loading the Ribbon.........................................................................................................................................2-5
Loading the Paper...........................................................................................................................................2-8
Making a Test Print...................................................................................................................................... 2-12
3 Maintaining the Printer
Performing Routine Maintenance ...............................................................................................................3-1
Removing the Exit Tray and the Exit Tray Waste Bin .....................................................................3-2
Removing the Front Door Waste Bin ..................................................................................................3-3
Cleaning the Exterior ...............................................................................................................................3-3
Cleaning the Filters ..................................................................................................................................3-4
Cleaning the Thermal Print Head and the Peel Roller.....................................................................3-6
Cleaning the Platen and Pinch Rollers.................................................................................................3-8
Cleaning the Cleaning Rollers .............................................................................................................3-10
Cleaning the Capstan Roller ................................................................................................................ 3-12
4 Operating the Printer
Making Prints................................................................................................................................................... 4-1
Handling and Storing Prints ......................................................................................................................... 4-1
Operator Panel Lights ................................................................................................................................... 4-1
Operator Panel Buttons.................................................................................................................................4-2
Printer Settings................................................................................................................................................4-3
5Troubleshooting
Resolving Operator Panel Status/Error Messages ...............................................................................5-2
Clearing a Paper Jam .....................................................................................................................................5-4
Clearing a Type “A” Paper Jam...................................................................................................................5-6
Clearing a Type “B” Paper Jam....................................................................................................................5-9
Clearing a Paper Jam from the Slitter.......................................................................................................5-11
November 2014 iii
Table of Contents
Repairing a Damaged Ribbon ....................................................................................................................5-12
Recovering from a Power Interruption ....................................................................................................5-15
Appendix A: Safety and Regulatory Information
Important Safety Information ......................................................................................................................A-1
Safety Labels ...................................................................................................................................................A-2
Regulatory and Safety Compliance ...........................................................................................................A-4
Safety ..........................................................................................................................................................A-4
Electromagnetic Compatibility (EMC) ..............................................................................................A-4
Disposal......................................................................................................................................................A-5
Acoustic Level ..........................................................................................................................................A-5
iv November 2014
1
Overview
System Requirements
Printer Specifications
The D4600 Printer is a roll-fed printer that:
• Uses thermal dye-sublimation technology
• Provides a printing resolution of 300 dpi, continuous tone
• Produces single- and double-sided prints in landscape, portrait,
and square layouts
• Offers satin and glossy finishes
• Has a cutter that cuts the paper horizontally, and a slitter that
cuts the paper vertically for sizes smaller than 8 in. (20.3 cm)
Dimensions Width 33.66 cm (13.25 in.)
Depth, with
exit tray
Depth, without
exit tray
Height 40 cm (15.75 in.)
Weight, without ribbon and
paper
Operating
environment
Power voltage/frequency
(auto detection in the
prescribed range)
Power consumption Less than 5.5 Amps at 100 V AC
Temperature 15 to 35°C (59 to 95°F)
Relative
humidity
78.74 cm (31 in.)
50.48 cm (19.875 in.)
30 kg (66.14lbs)
20 to 86% non-condensing
100-240 V / 50-60 Hz
or 2.75 Amps at 240 V AC
November 2014 1-1
Overview
Print sizes 6 x 4 in (15.2 x 10.2 cm)
6 x 6 in (15.2 x 15.2 cm)
6 x 12 in. (15.2 x 30.5 cm)
6.8 x 4.8 in. (17.27 x 12.2 cm)
6.8 x 9.6 in. (17.27 x 24.4 cm)
7 x 5 in. (17.8 x 12.7 cm)
8 x 4 in. (20.3 x 10.2 cm)
8 x 6 in. (20.3 x 15.2 cm)
8 x 8 in. (20.3 x 20.3 cm)
8 x 10 in. (20.3 x 25.4 cm)
8 x 11.7 in. (20.3 x 29.72 cm)
8 x 12 in. (20.3 x 30.5 cm)
1-2 November 2014
Printer Supplies
Paper and Ribbon
Overview
Go to www.kodak.com/go/printerupdates for information on
ordering supplies.
Paper and ribbon are sold separately.
IMPORTANT: For best results, replace the paper and ribbon at the
same time. Used ribbon is safe for land-fill disposal.
Do not recycle used ribbon.
KODAK D4600S Duplex Photo Ribbon
Catalogue Number 177-0973
Contents 2 ribbons—25.4 cm (10 in.)
Capacity* 300 20.3 x 25.4 cm (10 x 8 in.) prints
KODAK D4600L Duplex Photo Ribbon
Catalogue Number 135-2459
Contents 2 ribbons—30.5 cm (12 in.)
Capacity* 250 20.3 x 30.5 cm (12 x 8 in.) prints
KODAK D4600 Photo Paper (for the United States, Canada,
Latin America, and Asia)
Catalogue Number 163-8428
Contents 1 roll
Capacity* 300 20.3 x 25.4 cm (10 x 8 in.) prints
250 20.3 x 30.5 cm (12 x 8 in.) prints
KODAK D4600 Photo Paper (for Europe, Africa, and the
Middle East)
Catalogue Number 396-2396
Contents 1 roll
Capacity* 300 20.3 x 25.4 cm (10 x 8 in.) prints
250 20.3 x 30.5 cm (12 x 8 in.) prints
* Paper and ribbon rolls contain material to make the stated print
quantity. The paper roll contains a small amount of additional
paper for leading edge and trailing edge waste.
November 2014 1-3
Overview
CAUTION:
CAUTION:
Thermal Printer Cleaning Kit
Use the KODAK Thermal Printer Cleaning Kit when performing
routine maintenance on the printer (see page 3-6).
KODAK Thermal Printer Cleaning Kit
Catalogue
Number
Contents 10 individually packaged alcohol pads
Alcohol is a flammable liquid. It can cause eye irritation and
dry skin. Wash your hands with soap and water following
any maintenance procedures where you use alcohol pads.
172-1117
Packing and Transporting the Printer
The printer weighs approximately 30 kg (66.14lbs). Use
caution when moving the printer. Shipping the printer with
paper and ribbon installed can cause damage to the printer.
1. Remove the paper and ribbon from the printer.
2. Remove the exit tray and the front door waste bin.
3. Repack the printer, front door waste bin, and exit tray in the
original packing box. See the packing/unpacking instructions
included with the box.
Getting Help
Help with your printer is available from the following sources:
• “Chapter 5 Troubleshooting” in this user’s guide
• Service and Support
1-4 November 2014
2
1
2
3
4
7
5
6
9
8
Setting Up the Printer
Identifying Printer Parts
1. Top door
2. Operator panel
3. Release button
4. Paper flange with gear (yellow)
5. Paper flange without gear (black)
6. Ribbon cassette
7. Exi t tr a y
8. Front door waste bin
9. Exit tray waste bin
November 2014 2-1
Setting Up the Printer
CAUTION:
Preparing the Printer for Use
The printer weighs approximately 30 kg (66.14 lbs).
Use caution when moving the printer.
NOTE: Keep the carton and packaging in case you ever need to
transport the printer.
Installing the Front Door Waste Bin, Exit Tray, and Exit Tray Waste Bin
1. Install the front door waste bin. Align the waste bin with the
rail on the side of the printer.
NOTE: If the waste bin is not inserted properly, a paper jam can
occur.
2. Insert the exit tray waste bin into the exit tray.
2-2 November 2014
Setting Up the Printer
CAUTION:
3. Insert the exit tray into the four slots on the printer.
Connecting the Power Cable and the USB Cable
If you received more than one power cable with your printer, make
sure to use the correct power cable for your country.
1. Move the power switch to the Off ( ) position.
The power outlet must be grounded. An ungrounded outlet can
cause fire, electric shock, or harmful interference to nearby
electrical devices.
2. Connect the power cable to the power connector on the back
of the printer and to a grounded power outlet.
November 2014 2-3
Setting Up the Printer
3. Connect the USB cable (not included) to the USB connector on
the back of the printer and to the USB connector on the computer.
Turning On the Printer
Move the power switch to the On ( | ) position.
On the operator panel, the orange Power light illuminates. If paper
and ribbon are loaded, Ready 8 x 10 or Ready 8 x 12 appears,
depending on the size of ribbon that is loaded.
To turn off the printer, move the power switch to the Off ( )
position.
Handling and Storing the Paper and Ribbon
For the best quality prints, carefully handle and store the paper
and ribbons.
• To avoid fingerprints, handle the ribbon by the spool ends and
the paper by the edges. Do not touch the ribbon material or
the glossy sides of the paper.
• Store the paper and ribbons away from direct sunlight, at
a temperature of 30°C (86°F) or lower and a relative humidity
of 60% or lower.
2-4 November 2014
Loading the Ribbon
Setting Up the Printer
Make sure you have the KODAK D4600S Duplex Photo Ribbon or
KODAK D4600L Duplex Photo Ribbon available (see “Printer
Supplies” on page 1-3).
1. Move the power switch to the On ( | ) position.
2. Open the front of the printer.
• Press the release button.
• Pull the front of the printer forward until it stops.
3. Open the top door of the printer.
4. Are you loading the ribbon for the first time?
Ye s N o
Go to step 9. Continue with step 5.
5. Pull up on the handle to remove the ribbon cassette. Support
the cassette with two hands.
6. Place the cassette on a flat surface.
7. Remove the used ribbon from the cassette. Dispose of the used
ribbon appropriately.
IMPORTANT: Images remain on the ribbon after printing. Maintain
confidentiality.
November 2014 2-5
Setting Up the Printer
8. Remove the plastic wrapper from the new ribbon. Do not
remove the paper band.
9. Load the new ribbon into the cassette:
a. Insert the supply spool in the cassette on the side with the
yellow label. Make sure that the flange on the spool is seated
on the outside of the cassette.
b. Snap the spool into place.
10. Tear the paper band from the ribbon.
11. Remove the paper band from the ribbon.
2-6 November 2014
Setting Up the Printer
12. Insert the take-up spool in the cassette on the side with the
white label. Make sure that the flange on the spool is seated
on the outside of the cassette.
13. Snap the spool into place.
IMPORTANT: Slack in the ribbon can cause a paper jam.
14. Remove any slack in the ribbon by turning the supply spool.
15. Carefully insert the cassette until it clicks into place.
16. Close the top door.
17. Close the front of the printer.
November 2014 2-7
Setting Up the Printer
Loading the Paper
Make sure you have KODAK D4600 Photo Paper available (see
“Printer Supplies” on page 1-3).
1. Make sure that the power switch is in the On ( | ) position.
2. Remove the exit tray.
3. Remove and empty the exit tray waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
2-8 November 2014
Setting Up the Printer
4. Remove the front door waste bin:
a. Grasp the waste bin by the handle.
b. Pull the waste bin towards you. Lift it up and out of the printer.
c. Empty the waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
5. Are you loading paper for the first time?
Ye s N o
Go to step 8. Continue with step 6.
6. Remove the used paper roll.
November 2014 2-9
Setting Up the Printer
7. Squeeze the tabs at the end of the spool to remove the flanges.
Save the flanges from the used paper roll.
8. Remove the plastic wrapper from the new paper roll. Do not
remove the tape from the new paper roll.
9. Squeeze the tabs on the yellow flange and align the lugs on the
flange with the notches in the new paper roll. Insert the yellow
flange into the roll.
10. Squeeze the tabs on the black flange and insert the flange into
the other end of the paper roll.
NOTE: If you do not attach the flanges properly, the paper roll will
not fit into the printer.
11. Match the coloured flanges with the slots of the same colour
on the printer, then carefully lower the paper roll into the slots.
12. Remove the tape from the paper roll.
2-10 November 2014
Setting Up the Printer
Light
IMPORTANT: Ribbon must be loaded in the printer (see “Loading the
Ribbon” on page 2-5) before the paper automatically
loads and advances.
Feed the paper between the rollers until the light in the printer
turns blue.
13. Insert the front door waste bin. Align it with the rail on the
side of the printer.
NOTE: If the waste bin is not inserted properly, a paper jam can
occur.
The printer loads the paper. Two blank sheets are advanced. This
portion of the roll may have fingerprints from handling. This does
not decrease the print capacity of the roll. Depending on the size
of ribbon that is loaded, the operator panel displays Ready 8 x 10
or Ready 8 x 12.
November 2014 2-11
Setting Up the Printer
Enter/
Open F
3
2
1
Making a Test Print
14. Wait for the blank sheets to exit the printer.
15. Insert the exit tray waste bin into the exit tray.
16. Install the exit tray.
Make a test print to check that the printer is installed and set up
correctly.
1. On the operator panel, press Menu until Printer_Info appears.
2. Press + until Te s t _ P r i n t s appears.
3. Press Enter.
4. Press + until the desired type of test print appears.
5. Press Enter to start printing the test print.
6 . To e xi t Te st Pr i n t M od e, pr es s M en u u nt i l Ready 8 x 10 or
Ready 8 x 12 appears.
For more information on using the operator panel in Setup mode,
see “Printer Settings” on page 4-3.
2-12 November 2014
3
CAUTION:
Maintaining the Printer
To ensure good printer performance and high-quality prints, make
sure the KODAK D4600 Duplex Photo Printer and its environment
are clean and dust free.
Performing Routine Maintenance
To maintain good print quality, clean the exterior (see page 3-3) of
the printer and the filters regularly (see page 3-4) to eliminate
dust buildup and prevent debris from entering the printer.
In addition, each time you change the ribbon, clean the following
parts:
• thermal print head and peel rollers (see page 3-6).
• platen roller (see page 3-8).
• pinch roller (see page 3-8).
• cleaning rollers (see page 3-10).
Make sure you have the KODAK Thermal Printer Cleaning Kit
available. This kit contains 10 individually packaged alcohol pads.
Alcohol is a flammable liquid. It can cause eye irritation and
dry skin. Wash your hands with soap and water following
any maintenance procedures where you use alcohol pads.
For additional information, see the Material Safety Data
Sheet (MSDS).
For health, safety, and environmental information in the United
States, call 585-722-5151. Customers outside the United States
should contact their local customer service representative.
November 2014 3-1
Maintaining the Printer
Removing the Exit Tray and the Exit Tray Waste Bin
1. Lift to remove the exit tray waste bin.
2. Empty the exit tray waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
3. Lift the exit tray to remove it.
3-2 November 2014
Removing the Front Door Waste Bin
Maintaining the Printer
1. Remove the exit tray and exit tray waste bin (see “Removing
the Exit Tray and the Exit Tray Waste Bin” on page 3-2).
2. Remove the front door waste bin:
a. Press and hold the Enter button.
b. Grasp the waste bin by the handle.
c. Pull the waste bin towards you. Lift it up and out of the
printer.
3. Empty the waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
Cleaning the Exterior
1. Remove the exit tray and exit tray waste bin (see “Removing
the Exit Tray and the Exit Tray Waste Bin” on page 3-2).
2. Remove the front door waste bin (see “Removing the Front
Door Waste Bin” on page 3-3).
3. Move the power switch to the Off ( ) position.
4. Wipe the exterior of the printer, exit tray, and waste bins with
a damp, lint-free cloth.
5. Insert the front door waste bin, exit tray, and exit tray waste
bin (see “Installing the Front Door Waste Bin, Exit Tray, and
Exit Tray Waste Bin” on page 2-2).
6. Move the power switch to the On ( | ) position.
November 2014 3-3
Maintaining the Printer
Cleaning the Filters
1. Move the power switch to the Off ( ) position.
2. Disconnect the power cord for the printer.
3. Loosen the thumb screws for both filters on the back of the
printer.
4. Remove the filters from the frames.
5. Carefully vacuum both sides of the filters.
3-4 November 2014
Maintaining the Printer
6. Gently wipe the back of the printer with a damp cloth.
7. Insert the filters into the frames.
8. Install the filters:
• Insert the filters on the back of the printer.
• Tighten the thumb screws.
9. Connect the power cord for the printer.
10. Move the power switch to the On ( | ) position.
November 2014 3-5
Maintaining the Printer
CAUTION:
CAUTION: HOT!
Thermal Print Head
Cleaning the Thermal Print Head and the Peel Roller
1. Remove the exit tray and the exit tray waste bin (see
“Removing the Exit Tray and the Exit Tray Waste Bin” on
page 3-2).
2. Open the front of the printer:
• Press the release button.
• Pull the front of the printer forward until it stops.
3. Open the top door of the printer.
The thermal print head becomes extremely hot during normal
operation. Wait approximately five minutes after you open
the top door before cleaning it. Fingerprints can damage the
thermal head. Never touch it with your bare hands or fingers.
4. Move the power switch to the Off ( ) position.
5. Pull up on the handle to remove the ribbon cassette. Support
the cassette with two hands.
6. Place the cassette on a flat surface.
7. Remove a new alcohol pad from its packaging. Move the pad
along the entire length of the thermal print head, in one direction
only. When you clean the thermal head:
• Apply firm, even pressure.
• Make three passes along the thermal print head.
• Use a clean part of the pad for each pass.
3-6 November 2014
Maintaining the Printer
Peel roller
8. Use a new alcohol pad to wipe the peel roller. Rotate the roller
to clean the entire roller surface.
9. Allow the alcohol to dry completely (about five minutes) before
you resume printing.
10. Carefully insert the cassette until it clicks into place.
11. Close the top door.
12. Close the front of the printer.
13. Install the exit tray and exit tray waste bin (see “Installing the
Front Door Waste Bin, Exit Tray, and Exit Tray Waste Bin” on
page 2-2).
14. Move the power switch to the On ( | ) position.
November 2014 3-7
Maintaining the Printer
CAUTION:
Platen Roller
Cleaning the Platen and Pinch Rollers
1. Remove the exit tray and the exit tray waste bin (see
“Removing the Exit Tray and the Exit Tray Waste Bin” on
page 3-2).
2. Open the front of the printer:
• Press the release button.
• Pull the front of the printer forward until it stops.
3. Open the top door of the printer.
The thermal print head becomes extremely hot during
normal operation. Wait approximately five minutes after
you open the top door before cleaning it. Fingerprints can
damage the thermal head. Never touch it with your bare
hands or fingers.
4. Move the power switch to the Off ( ) position.
5. Pull up on the handle to remove the ribbon cassette. Support
the cassette with two hands.
6. Place the cassette on a flat surface.
7. Remove an alcohol pad from its packaging. Wipe the rubber
section of the platen roller with the pad.
8. Rotate the roller to clean the entire surface.
9. Allow the alcohol to dry completely (about five minutes)
before you resume printing.
3-8 November 2014
Maintaining the Printer
Pinch roller
10. Remove a new alcohol pad from its packaging. Wipe the rubber
section of the pinch roller with the pad.
11. Rotate the roller to clean the entire surface.
12. Allow the alcohol to dry completely (about five minutes)
before you resume printing.
13. Carefully insert the cassette until it clicks into place.
14. Close the top door.
15. Close the front of the printer.
16. Install the exit tray and exit tray waste bin (see “Installing the
Front Door Waste Bin, Exit Tray, and Exit Tray Waste Bin” on
page 2-2).
17. Move the power switch to the On ( | ) position.
November 2014 3-9
Maintaining the Printer
CAUTION:
Cover
Cleaning the Cleaning Rollers 1. Remove the exit tray and the exit tray waste bin (see
“Removing the Exit Tray and the Exit Tray Waste Bin” on
page 3-2).
2. Remove the front door waste bin (see “Removing the Front
Door Waste Bin” on page 3-3).
3. Move the power switch to the Off ( ) position.
To prevent damage to the printer, do not pull abruptly on the
paper.
4. Manually rewind the paper onto the roll.
5. Remove the roll of paper.
6. Remove the cover for the cleaning rollers.
3-10 November 2014
Maintaining the Printer
Cleaning Rollers
Cover
7. Remove a new alcohol pad from its packaging. Wipe the
cleaning roller with the pad.
8. Rotate the roller to clean the entire surface.
9. Allow the alcohol to dry completely (about five minutes)
before you resume printing.
10. Repeat steps 7-9 for the second cleaning roller.
11. Install the cover for the cleaning rollers.
12. Move the power switch to the On ( | ) position.
13. Load the paper. See “Loading the Paper” on page 2-8.
14. Install the front door waste bin, exit tray, and exit tray waste
bin (see “Installing the Front Door Waste Bin, Exit Tray, and
Exit Tray Waste Bin” on page 2-2).
November 2014 3-11
Maintaining the Printer
CAUTION:
Nip Roller
Capstan
Roller
Cleaning the Capstan Roller
1. Move the power switch to the Off ( ) position.
2. Remove the exit tray and the exit tray waste bin (see
“Removing the Exit Tray and the Exit Tray Waste Bin” on
page 3-2).
3. Open the front of the printer:
• Press the release button.
• Pull the front of the printer forward until it stops.
4. Open the top door of the printer.
The thermal print head becomes extremely hot during
normal operation. Wait approximately five minutes after
you open the top door before cleaning it. Fingerprints can
damage the thermal head. Never touch it with your bare
hands or fingers.
5. Pull up on the handle to remove the ribbon cassette. Support
the cassette with two hands.
6. Place the cassette on a flat surface.
7. Insert a 1 x 2 in. (2.5 x 5 cm) piece of tape between the left
side of the nip and capstan rollers, with the adhesive side on
the capstan roller.
8. Press your thumb firmly on the tape.
9. Remove the tape from the roller.
3-12 November 2014
Maintaining the Printer
10. Turn the green gear one quarter turn. Make sure that you move
the gear in the same direction each time that you turn it.
11. Repeat steps 7-10 until the circumference of the roller is cleaned
completely. Use a clean piece of tape each time.
12. Repeat steps 7-11 for the right side of the nip and capstan rollers.
13. Carefully insert the cassette until it clicks into place.
14. Close the top door.
15. Close the front of the printer.
16. Install the exit tray and exit tray waste bin (see “Installing the
Front Door Waste Bin, Exit Tray, and Exit Tray Waste Bin” on
page 2-2).
November 2014 3-13
4
Operating the Printer
Making Prints
You make prints using photo printing software applications. For
application-specific printing information, see the user’s guide or
online Help for the software application.
Handling and Storing Prints
For best results:
• Make sure hands are clean and free of food, oil, and grease.
• Store prints in a cool, dry environment free of chemical
contamination.
• Store prints at temperatures below 25° C (72° F) for extended
periods.
• Store prints at a relative humidity between 30-50%.
• Avoid exposure to high-intensity light sources, particularly
fluorescent light and sunlight, which are rich in ultraviolet
radiation.
• Avoid exposure to vinyl items (those made of polyvinyl chloride,
PVC) and any plastic that contains plasticiser. If you use
transparent sleeves, make sure they are not PVC-based.
Operator Panel Lights
Light Colour Printer Status
Power Orange The printer is initialising.
Solid
Green
Error Red An error has occurred. See the message
The printer is ready to make prints.
on the operator panel, then see
“Resolving Operator Panel Status/Error
Messages” on page 5-2.
November 2014 4-1
Operating the Printer
Operator Panel Buttons
Button Use
Menu To enter User Mode.
Menu scroll To scroll through printer settings.
Setting
options
scroll
Enter, Open
Front Door
To scroll forwards or backwards
through setting options.
To initiate an action or accept a change,
or unlock the front door.
NOTE: When the front of the printer is
closed, and paper and ribbon
are loaded, the front door is
locked.
4-2 November 2014
Printer Settings
Enter/
Open Front Door
Printer settings are
1,4
3
2
displayed here
Operating the Printer
Use the operator panel buttons to review and change printer settings.
1. Press Menu to enter User Mode.
2. Press +/- to scroll through selections.
3. Press Enter to initiate an action or accept a change.
4. Press Menu to exit User Mode.
Display - Level 1 Display - Level 2 Description
Ready 8 x 10
Ready 8 x 12
---- The printer is on and ready to make prints. 10 x 8 or
12 x 8 represents the size of ribbon that is loaded.
Printer Info Printed Total number of prints printed.
Paper Left = % Remaining paper shown as a percentage.
Donor Left = % Remaining ribbon shown as a percentage.
Firmware Main firmware version number.
FPGA FPGA version number.
Table Print parameter table version number.
Serial # Printer serial number.
Model # Printer model number: D4600.
PTR Date Month and year the Printer was manufactured.
TPH Model Thermal Print Head model number: 21681.
TPH SN Thermal Print Head serial number.
TPH RES Resistance of the Thermal Print Head.
November 2014 4-3
Operating the Printer
Display - Level 1 Display - Level 2 Description
Test Prints 10 Level Grey Prints a 10-level grey test print. See “Making a Test
Print” on page 2-12.
Status Print Prints a sheet with the Printer serial number, counts,
errors, and firmware information.
Wait Time Wait Time The amount of time the Printer waits for the next
print.
Time Out The amount of time the Printer waits for the next
print before printing a single sided print.
Maintenance Clear Chad Clear a paper jam from the slitter. See “Clearing
a Paper Jam from the Slitter” on page 5-11
4-4 November 2014
5
Problem Description or Cause Possible Solution
Tr oub le sho oti ng
Sections of the image are not printed. • Platen roller is dirty.
• Pinch roller is dirty.
Paper surface is scratched. • Thermal print head is
dirty.
• Debris in the paper path.
Prints have horizontal streaks. • Thermal print head is
dirty.
• Peel roller is dirty.
• Platen roller is dirty.
• Pinch roller is dirty.
1. Clean the platen roller
(see page 3-8).
2. Clean the pinch roller
(see page 3-8).
1. Clean the thermal print
head (see page 3-6).
2. Clear any debris from the
paper path (see
page 5-11).
1. Clean the thermal print
head, including the peel
rollers (see page 3-6).
2. Clean the platen roller
(see page 3-8).
3. Clean the pinch roller
(see page 3-8).
Prints have vertical streaks. Thermal print head is dirty. Clean the thermal print head
(see page 3-6).
Prints have streaks made up of small
dots.
Platen roller is dirty. Clean the platen roller
(see page 3-8).
November 2014 5-1
Tr o u b l es h o o t i n g
Enter/
Open Front Door
Problem Description or Cause Possible Solution
Paper is skewed. • Paper is not loaded
correctly, or it is loose
on the roll.
• Debris in the paper path.
• Pinch roller is dirty.
1. Make sure that the paper
is loaded correctly and
wound tightly onto the
roll (see page 2-8).
2. Clear any debris from the
paper path (see
page 5-11).
3. Clean the pinch roller
(see page 3-8).
Paper edge is bent. Debris in the paper path. Clear any debris from the
An abnormal noise occurs during
paper path (see page 5-11).
paper feeding.
Computer does not recognise the
printer.
Data transfer stops and the operator
USB cable is not connected
correctly, or it is damaged.
Check that the USB cable is
connected correctly and not
damaged.
panel displays Data error.
Resolving Operator Panel Status/Error Messages
Refer to the following table to resolve errors that appear on the
operator panel. If the error persists, contact Service and Support.
Message Description or Cause Possible Solution
Top Door Open The top door is open. Close the top door.
S Door Open The slide door is open. Close the slide door.
Incorrect Rib The wrong type of ribbon is loaded. Check for 8FL or 8FS on donor supply
and replace it with the correct type
(see page 2-5).
Ribbon
The wrong ribbon is loaded. Load the correct ribbon (see page 2-5).
Mismatch
2022-Donor End Out of ribbon. Load (or reload) the ribbon (see page 2-5).
5-2 November 2014
Message Description or Cause Possible Solution
Troubleshooting
Out of paper The paper is empty or is not loaded
correctly. Automatic loading failed.
Set Paper The paper is empty or is not loaded
correctly.
Take Out Paper The printer detected the end of the
paper and ejected the remaining
paper.
Ready Loading The printer is preparing to load paper. No action is necessary.
Paper jam The paper is jammed in the paper
path.
7011 - MECHA
ERROR
There is a paper jam at the slitter. Clear the paper jam from the exit path
Load (or reload) the paper (see page 2-8).
Load (or reload) the paper (see page 2-8).
Load new paper (see page 2-8).
Clear the paper jam from the paper path
(see page 5-6), then reload the paper.
If the error persists, turn the printer off
and then on again.
(see page 5-11). If the error persists, turn
the printer off and then on again.
November 2014 5-3
Tr o u b l es h o o t i n g
Clearing a Paper Jam
If a Paper Jam message appears on the operator panel, follow this
procedure.
1. Move the power switch to the On ( | ) position.
2. Remove the exit tray from the front of the printer.
3. Remove and empty the exit tray waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
4. Open the front of the printer.
• Press the release button.
• Pull the front of the printer forward until it stops.
5. Open the top door of the printer.
5-4 November 2014
Troubleshooting
CAUTION:
CAUTION:
CAUTION: HOT
Thermal print head
6. Remove the front door waste bin:
a. Grasp the waste bin by the handle.
b. Pull the waste bin towards you. Lift it up and out of the
printer.
7. Empty the waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
To prevent damage to the printer, do not pull abruptly on the
paper.
8. Use both hands to manually rewind the paper onto the roll.
November 2014 5-5
The thermal print head becomes extremely hot during normal
operation and fingerprints can damage it. Never touch the
thermal print head. Do not allow any objects to fall onto the
thermal print head.
9. Wait approximately five minutes to allow the thermal print
head to cool.
Tr o u b l es h o o t i n g
CAUTION:
Be careful not to damage or mark any rollers.
10. Cut off damaged or printed areas of the paper.
11. Look inside the printer and carefully remove any pieces of
paper.
12. Clean the platen and pinch rollers. See “Cleaning the Platen
and Pinch Rollers” on page 3-8.
13. Load the paper. See “Loading the Paper” on page 2-8.
Clearing a Type “A” Paper Jam
If a Paper Jam message appears on the operator panel with an
error code that contains the letter “A” in the third position of the
code (i.e., 4CA1), follow this procedure.
1. Move the power switch to the On ( | ) position.
2. Remove the exit tray from the front of the printer.
3. Remove and empty the exit tray waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
5-6 November 2014
Troubleshooting
4. Open the front of the printer.
• Press the release button.
• Pull the front of the printer forward until it stops.
5. Open the top door of the printer.
6. Pull up on the handle to remove the ribbon cassette. Support
the cassette with two hands.
7. Place the cassette onto a flat surface.
8. Remove the front door waste bin:
a. Grasp the waste bin by the handle.
b. Pull the waste bin towards you. Lift it up and out of the
printer.
9. Empty the waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
November 2014 5-7
Tr o u b l es h o o t i n g
CAUTION:
CAUTION:
To prevent damage to the printer, do not pull abruptly on the
paper.
10. Use both hands to manually rewind the paper onto the roll.
Be careful not to damage or mark any rollers.
11. Cut off damaged or printed areas of the paper.
12. Look inside the printer and carefully remove any pieces of
paper.
13. Carefully insert the cassette until it clicks into place.
14. Close the top door.
15. Close the front of the printer.
16. Load the paper. See “Loading the Paper” on page 2-8.
5-8 November 2014
Clearing a Type “B” Paper Jam
If a Paper Jam message appears on the operator panel with an
error code that contains the letter “B”, in the third position of the
code (i.e., 56B1), follow this procedure.
1. Move the power switch to the On ( | ) position.
2. Remove the exit tray from the front of the printer.
Troubleshooting
3. Remove and empty the exit tray waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
4. Open the front of the printer.
• Press the release button.
• Pull the front of the printer forward until it stops.
5. Open the top door of the printer.
November 2014 5-9
Tr o u b l es h o o t i n g
CAUTION:
Enter/
Open Front Door
6. Pull up on the handle to remove the ribbon cassette. Support
the cassette with two hands.
7. Place the cassette onto a flat surface.
To prevent damage to the printer, do not pull abruptly on the
paper.
8. Manually rewind the paper onto the roll.
9. Press Enter on the Operator Panel.
10. Remove the front door waste bin:
a. Grasp the waste bin by the handle.
b. Pull the waste bin towards you. Lift it up and out of the
printer.
11. Empty the waste bin.
NOTE: To keep your prints dust-free and to prevent paper jams,
empty the waste bin each time you replace the paper.
5-10 November 2014
Troubleshooting
CAUTION:
Be careful not to damage or mark any rollers.
12. Cut off damaged or printed areas of the paper.
13. Look inside the printer and carefully remove any pieces of
paper.
14. If necessary, repair any damaged ribbon.
15. Insert the cassette until it clicks into place.
16. Close the top door.
17. Close the front of the printer.
18. Load the paper. See “Loading the Paper” on page 2-8.
Clearing a Paper Jam from the Slitter
If a 7011 - MECHA ERROR message appears on the operator
panel, follow this procedure.
1. Press Menu on the operator panel.
2. Press + until MAINTENANCE displays.
3. Press Enter.
CLEAR CHAD appears on the operator panel.
4. Press Enter.
5. Wait for the slitter to move out of position.
6. Remove any pieces of paper from the exit slot.
7. Pre ss Menu two times.
READY appears on the operator panel.
November 2014 5-11
Tr o u b l es h o o t i n g
Repairing a Damaged Ribbon
1. Open the front of the printer.
a. Press the release button.
b. Pull the front of the printer forward until it stops.
2. Open the top door of the printer.
3. Pull up on the handle to remove the ribbon cassette. Support
the cassette with two hands.
4. Place the cassette on a flat surface.
5. Cut off any damaged areas of the ribbon.
5-12 November 2014
Troubleshooting
Tape
6. Overlap the ends of the ribbon.
7. Place tape at the center and at each end of the ribbon.
IMPORTANT: Slack in the ribbon can cause a paper jam.
Wind the repaired end of the ribbon onto the take-up spool.
Make sure that you remove any slack in the ribbon.
8. Carefully insert the cassette until it clicks into place.
November 2014 5-13
Tr o u b l es h o o t i n g
9. Close the top door.
10. Close the front of the printer.
5-14 November 2014
Recovering from a Power Interruption
CAUTION:
If the printer loses power while printing, the printer stops
with the thermal print head is positioned against the platen
roller. The platen roller could become damaged if the
thermal print head is left in this position.
If a power outage occurs:
1. Move the power switch to the On ( | ) position.
2. Remove the exit tray from the front of the printer.
Troubleshooting
3. Open the front of the printer.
• Press the release button.
• Pull the front of the printer forward until it stops.
4. Open the top door of the printer.
5. When power is restored:
a. Power cycle the printer.
b. Follow the procedure for “Clearing a Paper Jam” on
page 5-4.
c. Send the print job again.
November 2014 5-15
Appendix A: Safety and Regulatory
CAUTION:
Information
Important Safety Information
Use of controls or adjustments or performance of procedures
other than those specified in this manual may result in injury
and/or damage to the printer.
• The power outlet should be easily accessible and installed
near the printer.
• Position the power cable so that it cannot be pulled on or tripped
over.
• Never allow the power cable to contact hot surfaces.
• The power outlet must be grounded. An ungrounded outlet
can cause fire, electric shock, or harmful interference to nearby
electrical devices.
• Only use the power cable provided with the printer.
• Do not operate the printer with a damaged power cable.
• Always unplug the power cable from the printer before cleaning
or when the printer is not in use.
• If the printer has been dropped or damaged, make sure
a qualified service person examines the printer before you
use it.
• Do not block the filter openings on the printer cabinet.
• Do not expose the printer to moisture or water.
• Do not allow any foreign objects or liquids to fall or spill inside
the printer. Fire or electric shock could result.
• The thermal print head becomes extremely hot during normal
operation. Do not touch it.
• Alcohol pads are used to clean the thermal print head and other
internal printer components. Consult the manufacturer's Safety
Data Sheet prior to use. In case of emergency, use the contact
telephone number listed in Section 1 of the Safety Data Sheet.
For non-emergency information, email Kodak Alaris at
“kes@kodak.com”.
November 2014 A-1
Safety and Regulatory Information
CAUTION:
Safety Labels
Please observe the important safety warnings that are posted on
the printer.
HOT SURFACE—To prevent burns, use caution in these areas.
A-2 November 2014
Safety and Regulatory Information
CAUTION:
SHOCK HAZARD. DO NOT OPEN.
November 2014 A-3
Safety and Regulatory Information
Regulatory and Safety Compliance
Safety
Complies with UL 60950-1
CAN/CSA C22.2 No. 60950-1
EN 60950-1
IEC 60950-1
Electromagnetic Compatibility (EMC)
NOTE: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable
protection against interference when the equipment is
operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause interference to radio communications.
Operation of this equipment in a residential area is likely to
cause interference in which case the user will be required
to correct the interference at his or her own expense.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may
cause undesired operation of the device. Le présent appareil est
conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes : (1) l'appareil ne doit pas produire de brouillage,
et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement. Cet appareil numérique de la
classe A est conforme à la norme NMB-003 du Canada.
Requirements of the R&TTE directive 1999/5/EC were met through
compliance with the following:
•EN 55022
•EN 55024
• EN 61000-3-2
• EN 61000-3-3
• EN 300 330-2
•EN 301 489-1
•EN 301 489-3
•EN 62311
A-4 November 2014
Safety and Regulatory Information
CAUTION:
This is a class A product. In a domestic environment, this
product may cause radio interference, in which case the
user may be required to take adequate measures.
“Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.”
Install and use the equipment according to the instruction
manual.
Disposal
Acoustic Level
This product contains a small amount of lead in the solder on the
circuit boards. Disposal of this material may be regulated due to
environmental considerations. For disposal or recycling information,
please contact your local authorities. In the USA, contact the
Electronics Industry Alliance at www.eiae.org.
In the European Union, this symbol indicates that
when the last user wishes to discard this product,
it must be sent to appropriate facilities for recovery
and recycling. Refer to the Kodak Alaris Environment,
Health & Safety website:
http://www.kodakalaris.com/ek/US/en/NewCo_
Home_Top/About_Us/Environment_Health_and_
Safety.htm for additional information on the
collection and recovery programs available for this product.
The operator position noise emission value is less than 70 dB(A).
November 2014 A-5
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