Jabra Business solutionS User Manual
The inform atio n con tain ed in thi s guid e is ba sed on t he be st ef fo rt s of GN Ne tco m to inc lude al l nece ss ar y, ava ilabl e and a ppro pria te in form atio n at th e time o f its c rea tion . Any a dvic e con tai ned in this gui de is of a g ener al na ture o nly a nd shou ld be ind epend entl y ver ifi ed
before pur cha se or o ther a ct ion. GN N etc om is no t res pons ible for any c laim s ari sing f rom er ror s or out- of-da te in form atio n con tain ed wi thin t his gui de.
V04_1112
ABOUT GN NETCOM
Through its Jabra brand, GN Netcom is a world leader in innovative headset solutions. With employees and sales offices around the world, GN Netcom develops and markets
a broad range of headsets and in-car speakerphones for mobile users and both wireless and corded headsets as well as speakerphones and other devices for contact center
and office-based users. On December 31 2010, GN Netcom employed around 850 employees. For further company information, please visit jabra.com
JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S
WWW.JABRA.COM
WORD MARK AND LOGOS ARE OWNED BY THE BLUETOOTH SIG, INC. AND ANY USE OF SUCH MARKS BY GN NETCOM A/S IS UNDER LICENSE. (DESIGN AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE)
®
JABRA BUSINESS SOLUTIONS
THE BLUETOOTH
2012
JABRA BACKGROUND
JABRA BUSINESS SOLUTIONS
Jabra headsets combine the latest design and technology to give you superb quality and comfort. Whether your priority is optimal sound for
a contact center, clear wireless calls at work or quality audio in video conferencing, you’re sure to find a high-performing, innovative Jabra
solution that meets your needs.
BROUGHT TO YOU BY JABRA
Jabra is a brand by GN Netcom – one of the world’s leading
and fastest growing suppliers of hands-free communications
solutions. Building on its long tradition of innovation, Jabra devel-
ops, manufactures and markets a broad range of wireless headsets
for mobile users and wireless and corded headsets for contact
centers and office-based users.
ENHANCING THE USER EXPERIENCE
Our development focus continues to be enhancing the user
experience. As a result, we have delivered several groundbreaking
innovations in recent years. For example, the first ever headset
with a touch screen base was launched in 2009, making set-up and
call handling simpler and more intuitive than ever. Our pioneering
sound technologies, such as Noise Blackout™ and noise-canceling
microphones, ensure that users enjoy the highest quality communi-
cation even in noisy environments.
JABRA AND UNIFIED COMMUNICATIONS
UC solutions make it possible for companies to reduce IT,
telephony and travel costs. They enhance productivity and stream-
line communications for the end user. Enabling a common commu-
nications interface, UC solutions also support green initiatives such
as working from home and remote cooperation between virtual
teams. Jabra makes significant investments in the development
of UC solutions, introducing new technologies such as wideband
sound, which are invaluable in the UC environment.
STRATEGIC ALLIANCE PROGRAMS
Jabra has established strategic alliances with key players in
traditional desk phone solutions and UC applications. These
alliances have enabled us to develop and co-develop several
compatible and integrated solutions while continuing to add value
to our offering. As a result, we are able to deliver superb solutions
which are unrivalled for user experience in the headset industry.
Some of our strategic alliance partners are: Aastra, Alcatel-Lucent,
Avaya/Nortel, Cisco, IBM, Microsoft, Polycom, Siemens and Toshiba.
AWARD WINNING INNOVATIONS
What makes it possible for Jabra to repeatedly introduce such high
quality, groundbreaking products? One contributing factor is that
Jabra has its own research facilities in Denmark. Using a variety of
different test facilities, the company’s developers use this facility
to conduct tests on the sound technologies of new headsets.
Over the years, the Jabra brand has received numerous product and
design awards, including the IF product design award 2012, Unified
Communications
2011 TMC Labs Innovation Award, “Best Sound in Call Centers
2011” - and more.
®
Magazine’s 2010 Product of the year award,
INDEX
PAGE TOPIC PAGE TOPIC
JABRA BACKGROUND
2 14
4 15
THE BENEFITS OF JABRA HEADSETS
4 18
USER TYPES
6 24
UNIFIED COMMUNICATIONS
8 30
OFFICE SOLUTIONS
CONTACT CENTER SOLUTIONS
10 32
12 42
CHOOSE THE RIGHT HEADSET
HEADSET COMPARISON GUIDE
SAVE TIME AND MONEY
WIRELESS HEADSETS
CORDED HEADSETS
SPEAKERPHONES
ACCESSORIES
PRODUCT OVERVIEW
All our solutions are compatible with all leading UC vendors.
JABRA SOLUTIONS JABRA SOLUTIONS
2
HEADSET SOLUTIONS
3
3
THE BENEFITS OF JABRA HEADSETS
Results from a Jabra study of efficiency gains concluded that
using a headset 8-out-of-10 employees have experienced
increased productivity by replacing their handset with a Jabra
headset.* This is an important finding as increased employee
productivity can mean an increase in profits. Better working
processes and increased personal comfort provide improved
customer relations and better employee satisfaction. Other
findings from the study include:
1. IMPROVED ERGONOMICS
Using a headset eliminates the strain caused by cradling a handset
between the shoulder and ear - and makes talking on the phone
more comfortable. With 57% of employees surveyed complaining
of back, neck or shoulder problems at work, Jabra headsets could
obviously make a real difference. Designed for all-day wear, they
guarantee comfort, even for those in phone intensive roles.
* Jabra Efficiency Study 2008
100
85%
80
60
% Percentage
40
20
0
Work more
effectively
28%
Better
ergonomics
15%
More
flexibility
2% 2%
More fun
at work
advantages
Respondents were allowed to provide more than one answer
2. MORE HANDS-FREE WORKING
The quality and design of the Jabra headsets are unmatched:
Working hands-free is not only liberating for the employee but it
helps improve the company’s bottom line, too. While the user is
taking a call via a headset they have both hands free to do other
things, such as type documents, make notes or retrieve files. More
productive employees mean less time is wasted.
DURABILITY
Jabra headsets are reliable and built to last. Every headset is sub-
ject to extensive testing, everything from cable flexing over boom
arm rotations to acoustic tests. Their reliability saves you replace-
ment costs and time lost on repairs.
3. MOBILITY
Wireless headsets go one step further since employees can move
around the office while talking. The Jabra portfolio of wireless
headsets have a range of up to 150m/450ft, (dependent on device
chosen), allowing staff to visit colleagues, sit away from their desk
No
or retrieve files or print-outs while on a call. The ability to answer a
call while on the move ensures a minimum of call backs.
4. SIGNIFICANT EFFICIENCY GAINS
Productivity increases with a headset, partly because employees
can multitask while talking and partly because they’re more
comfortable. Both these factors contribute to improved customer
relations, increased employee satisfaction and reduced staff turn-
over.
SOUND CLARITY
Jabra headsets incorporate the finest in acoustic technology which
ensures consistent sound clarity. All headsets feature PeakStop™
technology in order to protect the user against sudden harmful
high peaks. A noise-canceling microphone ensures that others can
hear you clearly.
SECURITY
All Jabra wireless office headsets encrypt the signal between the
headset and base digitally. This guarantees confidentiality so you
can talk freely, safe in the knowledge that the only people listening
are the ones you’ve called.
JABRA USER TYPES
Professionals have different communication needs depending on
their situations. Some people are based solely at their desks,
others move throughout the office, while some employees need the
freedom to work wherever they want. What’s common for all these
people is the need for a solution that is tailored to their specific
needs – a solution that increases their productivity while provid-
ing optimal performance and comfort. To match the right headset
to the right user, it’s important to assess the needs and working
behavior of the individual. At Jabra, we have headsets for virtually
every type of work style, industry, profession and office environ-
ment. And to make it easier to choose the right headset, we have
defined 3 main user types that help narrow the range of relevant
headsets.
DESK CENTRIC
- Desk centric workers – office professionals and
contact center workers, who spend most of their
time in the office, at their desk, on the phone
- Uses desk phone and/or PC softphone
- Headsets need to comply with the requirements of
the traditional office user in terms of audio quality,
usability and wearing comfort
OFFICE CENTRIC
- Corridor warriors – professionals who spend more
time in the office than on the road. They need to
work around the office to perform
- Uses the desk phone at the office along with the
mobile phone and occasionally pc softphone
- Headsets need to comply with the requirements of
the traditional office user in terms of audio quality,
usability, wearing comfort and range
MOBILE CENTRIC
- Mobile warriors – professionals who spend more
time on the road than in the office. They need to
be able to work anywhere to perform
- Uses the headset in the office as well as outside
of the office, primary phone is the mobile phone
- Headsets need to comply with the requirements
of the advanced mobile user in terms of mobility,
usability and design
JABRA SOLUTIONS JABRA SOLUTIONS
4 5
UNIFIED
COMMUNICATIONS
UNIFIED COMMUNICATIONS IN BRIEF
Unified Communications (UC) integrates multiple collaborative ap-
plications such as telephony, audio and video conferencing, email
and instant messaging under a common user interface. By adding
a presence indicator and click to call, colleagues always know when
and how you can be contacted. The end result is an increase in
workplace productivity and a reduction in telephony charges and
travel expenses.
ADVANTAGES TO USERS
UC gives users the potential to communicate freely with the same
pool of data (phone numbers, email addresses, etc.) through a UC
client or end point. Applications can be integrated into a single in-
terface, including fixed and mobile voice, e-mail, messaging, video,
and IP telephony. A presence indicator, connected to applications
such as your calendar, email and collaboration applications, gives
real time updates on your status and availability to colleagues and
vice versa.
The combination of a common interface and greatly improved
sound quality – enabled by wideband sound in the UC application
and accessed via the user’s Jabra wideband headset - increases the
user’s sense of proximity, regardless of location. This makes work-
ing at a distance easy and promotes cooperation between virtual
teams, effectively reducing the need to travel.
HEADSETS AS PART OF A UC SYSTEM
Audio end-points, i.e. headsets, play a central role in the UC-enabled
world. Jabra audio endpoints provide a high quality, consistent
audio experience with true wideband sound. They have been tried
and tested to work with leading UC and VoIP platforms, ensuring
an intuitive user experience for customers. As office audio evolves
to include voice, audio, web and video conferencing, Jabra aims to
deliver solutions that are easy to set up, manage and use.
PRODUCT OVERVIEW
PAG E HEADSET DESK
PHONE
18 Jabra PRO™ 9470
19 Jabra PRO™ 9465 Duo
20 Jabra PRO™ 9460
20 Jabra PRO™ 9460 Duo
20 Jabra PRO™ 9450
21 Jabra GO™ 6470
21 Jabra GO™ 6430
23 Jabra PRO™ 930
23 Jabra GO™ 660
25 Jabra BIZ™ 2400 USB
• •
• •
• •
• •
• •
• •
PC MOBILE
PHONE
•
•
•
•
PAG E HEADSET DESK
26 Jabra GN2000 USB
27 Jabra DIAL™ 520 USB
28 Jabra UC VOICE™ 750
28 Jabra UC VOICE™ 550
29 Jabra UC VOICE™ 250
29 Jabra UC VOICE™ 150
30 Jabra SPEAK™ 410
Connects to mobile phones via Bluetooth
Connects to IP desk phone via USB
PHONE
PC MOBILE
PHONE
•
•
•
•
•
•
•
®
JABRA SOLUTIONS JABRA SOLUTIONS
6 7
OFFICE SOLUTIONS
MOBILITY - WORK WHERE YOU WANT
True productivity comes from real mobility. More and more office
professionals spend time away from their desk. In a typical day
that could mean hot desking, going to and from meetings, asking
colleagues for information or even working from home using a UC
platform or VPN. All this sets high demands on the equipment they
use.
To stay on top of an ever-growing flow of information,
today’s office professionals use a combination of technologies,
including desk phone, softphone and mobile phone to increase
their efficiency. More and more companies are migrating to UC
PRODUCT OVERVIEW
PAG E HEADSET DESK
18 Jabra PRO™ 9470
19 Jabra PRO™ 9465 Duo
PHONE
• •
• •
PC MOBILE
PHONE
platforms, taking advantage of the ability to streamline
communication via applications such as voice, email, video
conferencing, etc. Jabra is in the forefront of this development
with a complete portfolio of multiuse-headsets – ready for the
UC future.
NEEDS MEET TRENDS
A single, compatible, multiuse headset provides office
professionals the means to work from all their phone systems
in any location simultaneously. Comfort, clear sound, complete
call control and the ability to conference via the headset make
people’s jobs easier, more productive and more enjoyable.
PAG E HEADSET DESK
25 Jabra BIZ™ 2400 USB
26 Jabra GN2100
PHONE
•
PC MOBILE
PHONE
•
20 Jabra PRO™ 9460
20 Jabra PRO™ 9460 Duo
20 Jabra PRO™ 9450
21 Jabra GO™ 6470
21 Jabra GO™ 6430
22 Jabra GN9120 Midi
22 Jabra GN9120 Flex
22 Jabra GN9120 Micro
22 Jabra GN9120 Duo
23 Jabra PRO™ 930
23 Jabra PRO™ 920
23 Jabra GO™ 660
24 Jabra BIZ™ 2400
• •
• •
• •
• •
•
•
•
•
•
•
•
•
•
26 Jabra GN2000
26 Jabra GN2000 USB
27 Jabra BIZ™ 1900
27 Jabra DIAL™ 520 USB
28 Jabra UC VOICE™ 750
28 Jabra UC VOICE™ 550
29 Jabra UC VOICE™ 250
29 Jabra UC VOICE™ 150
30 Jabra SPEAK™ 410
Connects to mobile phones with Jabra LINK™ MOBILE cords
Connects to softphones with Jabra LINK™ 220/280
Connects to mobile phones via Bluetooth
Connects to IP desk phone via USB
•
•
•
•
•
•
•
•
•
®
8
JABRA SOLUTIONSJABRA SOLUTIONS
9
CONTACT CENTER SOLUTIONS
SATISFY MORE CUSTOMERS
Jabra headsets are designed to fit the unique needs of contact
centers that want to meet their customers where they are – online
or on the phone – using the latest acoustic and communications
technology.
Comfortable, hygienic and easy to use, Jabra headsets have
plug and play capabilities, wideband sound and noise-reducing
technology that increase the number and quality of calls and
improve customer communication and service.
PRODUCT OVERVIEW
PAG E HEADSET DESK
19 Jabra PRO™ 9465 Duo
20 Jabra PRO™ 9460
20 Jabra PRO™ 9460 Duo
20 Jabra PRO™ 9450
PHONE
• •
• •
• •
• •
PC MOBILE
PHONE
WORK SMARTER
Traditionally, contact center agents have been using corded
headsets. Now, using wireless headsets, contact center workers
can move freely around the workplace, enabling them to be more
productive and increasing their call rate. Jabra provides a complete
range of corded and wireless headsets that meet all professional
demands.
PAG E HEADSET DESK
26 Jabra GN2100
26 Jabra GN2000
26 Jabra GN2000 USB
27 Jabra BIZ™ 1900
PHONE
•
•
•
PC MOBILE
PHONE
•
22 Jabra GN9120 Flex
22 Jabra GN9120 Duo
24 Jabra BIZ™ 2400
25 Jabra BIZ™ 2400 USB
•
•
•
•
27 Jabra BIZ™ 1900 USB
Connects to mobile phones with Jabra LINK™ MOBILE cords
Connects to softphones with Jabra LINK™ 220/280
Connects to mobile phones via Bluetooth
Connects to IP desk phone via USB
•
®
JABRA SOLUTIONS
10
JABRA SOLUTIONS
11
CHOOSE THE
STEP 1
WHICH TYPE OF USER ARE YOU?
DESK CENTRIC OFFICE CENTRIC MOBILE CENTRIC
You spend most time
in the office, at the desk,
on the phone.
You spend more time in the
office than on the road. You
need to work around the
office to perform.
You spend more time on
the road than in the office.
You need to be able to work
anywhere to perform.
RIGHT HEADSET
IMPROVING THE QUALITY OF INCOMING CALLS
Of course, even though your Jabra headset may be one of the best
on the market, the person on the other end may not enjoy the
same advantage. That’s why Jabra also features IntelliTone on se-
lected models. This helps reduce unwanted noise on incoming calls.
It provides automatic limitation of the time-weighted average noise
exposure during a workday. But you don’t have to think about that
– just enjoy your reduced stress levels after a long, productive day.
To get the most from your headset investment, it’s important to consider the individual requirements of potential users. Different
people within the same company often have different needs, and therefore require different headsets. The choice depends on a
variety of factors, such as the amount of time spent on the phone, the kind of job you do, whether or not the office is open plan or
private and which type of phone you’re using. Follow the five simple steps listed at the right to find the best solution for yourself
and your business.
BETTER SOUND
Sound and customer service go hand in hand. You need to hear
what’s being said, and they need to hear you. But if your
conversation is constantly interrupted by “Could you repeat that,
please?” satisfaction can quickly give way to frustration.
NOISE-CANCELING TECHNOLOGIES
Unwanted background noise when you are speaking in a noisy
environment (a contact center, for example, or outdoors on a
windy day) is always a problem. Therefore, Jabra has developed
Noise Blackout™. Using a sophisticated digital signal processing
algorithm, our headsets separate sound coming from two differ-
ent built-in microphones. This lets them distinguish sounds coming
from two different directions – your mouth, and everything else –
and cancel the sounds that are not relevant.
NARROWBAND/WIDEBAND SOUND
Traditional landline telephony is limited to 300-3,400 Hz. But
with the advent of softphone applications the frequency range is
dramatically increased. That’s why Jabra offers full wideband units
that go from 150-6,800 Hz. And if you want to use other PC
applications when you’re not speaking to someone, we can even
provide true hi-fi receivers featuring frequency response from
80-15,000 Hz.
STEP 2
WHAT DEVICE DO YOU NEED TO CONNECT WITH?
To ensure that your headset solution is compatible with your phone
system, please consider your connectivity needs. If unsure, please
contact your Jabra reseller for advice.
TRADITIONAL DESK TELEPHONE
CONNECTION TO A TELEPHONE LANDLINE
(TRADITIONAL DESK TELEPHONE)
The headset can be connected to the telephone
in several different ways.
MOBILE TELEPHONE
CONNECTION TO A MOBILE PHONE
Bluetooth® headsets can be linked to a Bluetooth-
compatible mobile phone by wireless connection,
enabling the user to take and finish calls directly
on the headset. Corded headsets can be connected via a Jabra
LINK™ MOBILE cord.
STEP 3
DOES YOUR TELEPHONE DEVICE OFFER WIDEBAND?
- If your device offers wideband audio, we recommend you choose
our UC ready corded or wireless solutions with wideband support
STEP 4
DO YOU NEED A WIRELESS OR CORDED HEADSET?
CORDED HEADSET SOLUTIONS ARE SUITABLE IF:
- You only ever work at your desk.
- You want the best possible inbound sound quality in one or both
ears.
- You want Hi-Fi stereo quality.
STEP 5
HOW NOISY IS YOUR WORKPLACE?
Office environments can be quiet, but more often they are not!
That’s why Jabra has developed a range of microphones for profes-
sional users. Which of the descriptions to the right best describes
the environment you work in?
We offer three different business-grade microphones to ensure your
voice is transmitted clearly, no matter what kind of environment you
work in.
- Omni-directional microphone - Ideal for use in most normal office
environments
- Noise-canceling microphone - Great for use in noisier, open office
environments
- Ultra noise-canceling microphone - Ideal for use in very noisy envi-
ronments where background noise can interfere with your calls and
if colleagues are seated close to each other
PC VIA USB
CONNECTION TO A PC VIA USB
Headsets and USB enablers equipped with a
USB plug can be connected to a PC very easily.
SEVERAL DEVICES
SIMULTANEOUS CONNECTION TO SEVERAL DEVICES
Multiuse headsets can be connected to several
different telephones simultaneously, enabling
the user, for example, to accept calls to the
landline and the mobile.
UC SPECIFICATIONS
COMPLIANCE WITH UC SPECIFICATIONS
Wireless models offer wideband audio and are equipped with a
USB plug; most models offer special functions available via the
UC provider. Corded models with wideband available.
WIRELESS HEADSET SOLUTIONS ARE IDEAL IF:
- You want the freedom to work at your desk and move around the
office.
- You like to grab a cup of coffee, get the paper in the printer or go
and consult with a colleague without missing a call.
- You want a sleek, attractive headset design without cords.
- You see the need for multi-unit conferencing capability
QUIET
Traditional, single-office environment with
low to no background noise
MODERATELY NOISY
Shared office or open office environment
where background noise is present
NOISY
Very noisy environments such as customer
service or contact centers where background
noise often interferes with your calls
JABRA SOLUTIONS JABRA SOLUTIONS
12 13
Loading...