Intermec PC23DA0000022, PC43TA101EU202, PC43DA00000202 User Manual
PC
| PC
23
Desktop Printer
PC23d, PC43d, PC43t
43
User Manual
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2012 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
ii PC23 and PC43 Desktop Printer User Manual
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
About the Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1
About the PC23 and PC43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Ready-to-Work™ Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the LCD Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About the Ready Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
View Basic Printer and Connection Information . . . . . . . . . . . . . . . . . . . . . 9
About the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Navigate in the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About the Onscreen Keypads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About the Printer Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Use a Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About the Icon Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Contents
About Printer Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About ESim/ZSim Auto-Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Set the Command Language from the Printer Web Page. . . . . . . . . . . . . . . . . . . . . 19
Set the Command Language from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mount the Printer on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
PC23 Wall-Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
PC43 Wall-Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Printer Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About the Battery Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Battery Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Use the Battery Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
PC23 and PC43 Desktop Printer User Manual iii
Contents
Set Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2
Adjust the Media Holders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Load Media for Straight-Through Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Load Media for Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Load Media for the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Load Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Use External Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Connect the Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Use the Setup Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Print Print Quality Labels from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Print Quality Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Print Configuration Labels from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Configuration Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Media Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Connect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3
About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Install Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Connect the Printer with USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Connect the Printer Using a Serial or Parallel Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Serial Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Connect the Printer to an Ethernet Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
iv PC23 and PC43 Desktop Printer User Manual
About Wi-Fi Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Connect the Printer to a Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configure Wi-Fi Communications From the Printer Web Page. . . . . . . . . . . . . . . 77
Wireless 802.11 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Wireless 802.11 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Wireless 802.11 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Connect to a Bluetooth Device by Reading a Bar Code . . . . . . . . . . . . . . . . . . . . . .83
Connect to a Bluetooth Device Using a Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Connect to the Printer Through Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configure Bluetooth Communications from the Main Menu . . . . . . . . . . . . . . . .85
Configure Bluetooth Communications from the Web Page . . . . . . . . . . . . . . . . . .85
Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
About USB Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Connect a USB Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
4
About Printer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Configure the Printer From the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Contents
About the Printer Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
View the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
View Printer Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Configure the Printer From the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
View the Configuration Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
About Printer Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Create or Load a Printer Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Export or Upload Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Upload or Export Applications and Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Print a File from a USB Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Upload or Delete Applications and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
PC23 and PC43 Desktop Printer User Manual v
Contents
Troubleshoot the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
5
Call Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Locate the Printer Configuration and Serial Numbers. . . . . . . . . . . . . . . . . . . . . .109
About Printer System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
View Printer Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Check the Printer Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
About Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Configure Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Maintenance and Error Alert Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Restore Defaults on the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Restore Defaults from the Printer Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Restore Defaults from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
About Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Upgrade Firmware from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Upgrade Firmware with a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Upgrade Firmware from the USB Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
6
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Replace the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Clean the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Clean the Exterior of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Recommended Cleaners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Specifications and Default Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
A
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Supported Bar Code Symbologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Display and Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
vi PC23 and PC43 Desktop Printer User Manual
Contents
Error, Information, and Warning Alert Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Error Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Information Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Warning Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Media Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
System I/O Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
System Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
System Maintenance Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Wireless 802.11 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Wireless 802.11 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Wireless 802.11 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Print Labels with INPrint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
B
About the INPrint Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Predefined INPrint Label Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
PC23 and PC43 Desktop Printer User Manual vii
Contents
viii PC23 and PC43 Desktop Printer User Manual
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand dangers,
warnings, cautions, and notes that are in this document. You may also
see icons that tell you when to follow ESD procedures and when to
take special precautions for handling optical parts.
Caution: A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Before You Begin
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Safety Precautions
• Read and review this manual carefully before connecting the
printer.
• Because moving parts are exposed when the cover is open, ensure
that the cover is closed before you operate the printer.
• Do not put your fingers inside the print mechanism when the
power is on.
• Place the printer on an even surface which can safely support its
weight and supplies.
• Do not spray the printer with water. If you are using a hose to
clean the premises in an industrial environment, remove the
printer or carefully protect it from spray and moisture.
PC23 and PC43 Desktop Printer User Manual ix
Before You Begin
• You must implement both hardware and software safety
precautions to prevent the possibility of undefined system states.
• You must ensure that dangerous conditions cannot occur under
any circumstances, even for a brief period of time.
• Observe all safety and accident prevention regulations applicable
to your specific region and application.
• Before you use a cleaning card, carefully read the warning text on
the envelope.
• Replace only with same type and rating of fuse to ensure
continued protection against risk of fire.
• If you are using the printer with the Battery Base:
• Risk of explosion if battery is replaced by an incorrect type.
• Use of another battery may present a risk of fire or explosion.
• The battery may present a fire or chemical burn hazard if
mistreated. Do not disassemble the battery, heat above 100°C
(212°F), or incinerate.
• Dispose of any used batteries according to the instructions.
Note: This equipment may be used on an IT power system.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Disclaimer of warranties: The sample code included in this document
is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided “as is with
all faults.” All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.
x PC23 and PC43 Desktop Printer User Manual
Before You Begin
Web Support
Visit the Intermec website at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at TechnicalCommunications@intermec.com.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.
Who Should Read This Manual
This user manual is for the person who is responsible for installing,
configuring, operating, and maintaining the PC23 and PC43 printers.
This document provides you with information about the features of
the printer, and how to install, configure, operate, maintain, and
troubleshoot it.
Before you work with the printer, you should be familiar with your
printer command language and general printing setup. If you are
going to use the printer in a network, you should be familiar with
your network and general networking terms, such as IP address.
PC23 and PC43 Desktop Printer User Manual xi
Before You Begin
Related Documents
The Intermec web site at www.intermec.com contains our
documents (as .pdf files) that you can download for free.
To download docu m ents
1 Visit the Intermec website at www.intermec.com.
2 Click the Products tab.
3 Using the Products menu, navigate to your product page. For
example, to find the PC43 product page, click Printers > Desktop
> PC43.
4 Click the Manuals tab.
If your product does not have its own product page, click Support >
Manuals. Use the Product Category, the Product Family, and
Product to find your documentation.
Patent Information
Product is covered by one or more of the following patents:
5,110,226; 5,180,232; 5,186,558; 5,206,662; 5,473,984; 5,484,991;
5,488,223; 5,542,487; 5,5486,88; 5,562,034; 5,564,841; 5,581,293;
5,593,238; 5,601,373; 5,623,297; 5,625,399; 5,625,401; 5,638,106;
5,693,931; 5,714,995; 5,746,521; 5,751,330; 5,781,708; 5,803,635;
5,841,954; 5,853,252; 5,859,656; 5,890,817; 5,897,255; 5,915,864;
5,915,865; 5,927,876; 5,940,107; 5,946,020; 5,988,898; 6,015,241;
6,023,284; 6,025,861; 6,042,279; 6,068,418; 6,068,420; 6,088,049;
6,092,940; 6,099,176; 6,126,348; 6,146,030; 6,151,055; 6,175,376;
6,189,788; 6,203,131; 6,210,054; 6,232,994; 6,283,651; 6,345,920;
6,350,071; 6,462,765; 6,505,982; 6,585,437; 6,618,162; 6,665,089;
6,685,371; 6,732,451; 6,791,591; 6,802,659; 7,245,227; 7,274,384;
7,324,125; 7,329,449; 7,338,914; 7,450,265.
There may be other U.S. and foreign patents pending.
xii PC23 and PC43 Desktop Printer User Manual
1
About the Printers
This chapter introduces the PC23 and PC43 printers, and
includes descriptions of printer features and basic operation.
1
Chapter 1 — About the Printers
About the PC23 and PC43
The PC23 and PC43 printers are compact, easy-to-use bar code label
printers that fit easily on a desktop. The printers can be connected to a
single desktop PC for stand-alone operation or to a wired or wireless
network for ease of connectivity.
Both printers are available in direct thermal (DT) models. The PC43 is
also available in a thermal transfer (TTR) model for printing with a
ribbon.
Features of both printers include:
• Print speeds of up to 8 ips (203 dpi printhead) or 6 ips (300 dpi
printhead)
• Multiple, selectable printer languages including Intermec
Fingerprint, Direct Protocol, Intermec Printer Language (IPL),
ESim, and ZSim
• Optional Wi-Fi/Bluetooth dual radio module
• Optional Ethernet module
• USB ports for storage devices, keyboards, or scanners, and for
connections to a PC (including serial or parallel connections with
appropriate adapters)
• (PC43t only) Support for 12 mm (0.5 in) or 25 mm (1.0 in) ribbon
core sizes
• LCD or icon/LED interface available
• Available RFID module (factory-installed only: HF for PC23, UHF
for PC43)
• Complete range of accessories
2 PC23 and PC43 Desktop Printer User Manual
Printer Features
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PC23d Front Panel (LCD Model)
Chapter 1 — About the Printers
PC23d Rear Panel
PC23 and PC43 Desktop Printer User Manual 3
Chapter 1 — About the Printers
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4 PC23 and PC43 Desktop Printer User Manual
PC43t Front Panel (LCD Model)
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Chapter 1 — About the Printers
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PC23 and PC43 Desktop Printer User Manual 5
Chapter 1 — About the Printers
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About the Ready-to-Work™ Indicator
The Ready-to-Work™ indicator on the front of the printer turns on
when the printer is ready to print.
Ready-to-Work Indicator Location
Ready-to-Work™ Indicator Status Description
On Printer is ready for a print job.
Blinking Printer is not ready for a print job.
Off Printer is turned off, not
communicating, or not ready to print.
For example, the printer may still be
starting up, or a firmware upgrade is
underway.
6 PC23 and PC43 Desktop Printer User Manual
About the LCD Interface
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The printer LCD interface includes a screen, navigation buttons, and a
Print/Feed button.
PC43t Printer with LCD Interface
Chapter 1 — About the Printers
On the PC43t, you can adjust the screen for the best viewing angle.
Caution: Do not tilt the screen past its maximum angle or you
could damage the screen.
PC23 and PC43 Desktop Printer User Manual 7
LCD Interface Navigation and Print/Feed Buttons
Chapter 1 — About the Printers
LCD Interface Navigation Button Descriptions
Button Description
Menu/Home button. From the Ready screen, press to toggle
between the Ready screen and the printer Main Menu.
Directional pad: Press , , , or to move the selection
highlight to another item. Press to select the highlighted item
and to save settings in a menu or list.
Back button. Press to return to the previous menu or page.
Print/Feed button. Press to begin printing, or to feed a single
label.
About the Ready Screen
After you turn the printer on, the Ready screen appears when the
printer is finished starting up and is ready to print.
®
Ready
Fingerprint
10.200.27.89
PC23 and PC43 Ready Screen
Note: Icons for Wi-Fi and Bluetooth status appear only when the
optional Wi-Fi/Bluetooth module is installed. The IP address appears
when the printer is connected to an Ethernet or wireless network.
By default, the bottom of the screen shows the printer command
language, the IP address, and the time and date. You can customize the
screen as necessary to show different kinds of information.
8 PC23 and PC43 Desktop Printer User Manual
01/04/2012
12:00
Chapter 1 — About the Printers
The status bar at the top of the screen includes these information and
status icons:
Information and Status Icon Descriptions
Icon Description
Printer Information icon. Select this icon to view basic printer
information.
Wi-Fi Connection icon. This icon appears when the
Wi-Fi/Bluetooth module is installed in the printer and shows the
strength of the Wi-Fi connection:
- Strong.
- Good.
- Weak.
- No signal.
- Wi-Fi is disabled.
Connectivity icon. Blinks when data is moving through a wired or
wireless connection to the printer.
Bluetooth icon. This icon appears when the Wi-Fi/Bluetooth
module is installed:
- Bluetooth is enabled.
- Bluetooth is disabled.
View Basic Printer and Connection Information
In the Ready screen, use the control panel buttons to select an icon in
the status bar at the top of the screen to view printer or connection
information.
PC23 and PC43 Desktop Printer User Manual 9
Chapter 1 — About the Printers
Fingerprint
10.200.27.89
01/04/2012
12:00
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Ready
1 Press any arrow key to select the one of the icons in the status bar
at the top of the Ready screen.
2 Press . A list of basic printer or connection information appears.
0RINTER#ONFIGURATION.UMBER
0RINTER3ERIAL.UMBER
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&IRMW
3 Press or to scroll through the list.
0RINTING
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(Optional) Press or to view information for one of the other
icons.
4 Press or to return to the Ready screen.
10 PC23 and PC43 Desktop Printer User Manual
About the Main Menu
In the printer Ready screen, press to view the Main Menu.
Programs
Settings
Tools
Wizards
Press and to highlight Main Menu items, and then press to
select that item:
• Select Programs to see a list of programs installed on the printer.
This list includes utility programs provided by Intermec as part of
the printer firmware, and programs you have installed on the
printer.
The Programs item appears in the Main Menu only if the printer
is using Fingerprint or Direct Protocol as the command language.
Chapter 1 — About the Printers
Main Menu
• Select Settings to view and change printer settings.
• Select Tools to print test labels, manage a connected USB storage
device, restore printer default settings, or save and load printer
profiles.
• Select Wizards to see a list of wizards that help you configure
printing or communication settings, or calibrate the media
sensors.
Note: The printer cannot print while the Main Menu is onscreen. You
need to exit the Main Menu and return to the Ready screen to begin
printing.
Navigate in the Main Menu
Use the navigation buttons to select menus and menu items.
In the Main Menu:
• Press to toggle between the Main Menu and the Ready screen.
• Press to return to the Ready screen.
PC23 and PC43 Desktop Printer User Manual 11
Chapter 1 — About the Printers
In the Programs, Settings, Tools, or Wizards menus:
• Press and to change the item in the list, and then press (the
center of the directional pad) to select the item. Another menu or a
list of items appears.
• Press to return to the previous screen or menu.
• Press to return to the Ready screen.
In any list of items, press or to select another item in the list, and
then press .
• If the item you selected requires you to select an option from a
preset list, press or to scroll through the list items.
• If the item you selected requires alphabetic or numeric input, such
as Network Name, press and use the alphanumeric or numeric
keypad on the screen to type a value.
• If you changed the value for an item, press to save your changes.
A “Saving...” message briefly appears to confirm that your changes
have been saved.
• Press to return to the previous screen. If you made changes
without saving them, you are prompted to save your changes:
• Select Yes to save your changes and return to the previous
screen.
• Select No to abandon your changes and return to the previous
screen.
• Select Cancel to abandon your changes and remain on the
current screen.
12 PC23 and PC43 Desktop Printer User Manual
Chapter 1 — About the Printers
About the Onscreen Keypads
When you are changing settings, you may need to use the
alphanumeric or numeric keypads on the screen.
Alphanumeric Keypad - Alphabetic Characters
Alphanumeric Keypad - Numeric Characters and Punctuation
Numeric Keypad
PC23 and PC43 Desktop Printer User Manual 13
Chapter 1 — About the Printers
For either keypad:
• Press , , , or to select a character, and then press to enter
that character.
• Press to delete the last character you entered.
Y
For the alphanumeric keypad only:
• Select 123 or ABC and then press to toggle between the
alphabetic and numeric keys.
• In the alphabetic keypad, select and then press to toggle
between uppercase and lowercase letters.
• In the numeric keypad, select and then press to toggle
between shifted and unshifted key characters. For example, do this
to toggle between $ and # in the numeric keypad.
When you are finished typing characters, press to return to the list
of items.
About the Printer Wizards
The printer firmware includes several wizards you can use to quickly
set up printing and communications. You can start the wizards from
the Main Menu.
Wizards
Printing
Communications
Calibration
Printing Wizards
Name Description
Media Setup Select media and printing type (DT or TTR), media
width, length, and X-margin, Start and Stop Adjust
values, and print speed.
Print Quality Prints a series of labels to test print quality.
Loading Media Shows how to load media.
14 PC23 and PC43 Desktop Printer User Manual
Chapter 1 — About the Printers
Printing Wizards (continued)
Name Description
Loading Ribbon (TTR printers only) Shows how to load a roll of ribbon.
Communications Wizards
Name Description
Line Analyzer Logs all incoming data on all communications channels
and saves the data to a log file. For experienced users.
Wireless 802.11 Looks for wireless networks and sets up Wi-Fi
communications. This item appears in the
Communications wizards list when the optional
Wi-Fi/Bluetooth module is installed.
Bluetooth Looks for discoverable Bluetooth devices and sets up
Bluetooth communications. This item appears in the
Communications wizards list when the optional
Wi-Fi/Bluetooth module is installed.
Calibration Wizard
Name Description
Media Calibrates the label gap sensor and shows current print
settings.
RFID Calibrates the RF power setting for the RFID module and
adjusts RFID tag media settings for best performance.
This item appears in the Calibration wizards list when
the optional RFID module is installed in the printer.
Label Taken
Sensor
PC23 and PC43 Desktop Printer User Manual 15
Calibrates the label taken sensor. This item appears in the
Calibration wizards list when the label dispenser or cutter
accessory is installed.
Chapter 1 — About the Printers
Use a Wizard
1 From the Ready screen, press . The Main Menu appears.
2 Select Wizards and press .
3 Select a category and press .
4 Select a wizard from the list and press . The wizard begins.
5 In a wizard:
• Use or to select items in a list.
• Press to select the highlighted item.
• Select and press to continue to the next screen.
About the Icon Front Panel
The icon front panel includes a graphical panel and a Print/Feed
button.
Icon Front Panel
As you use the printer, the icons turn on or off to indicate printer
status.
Icon Front Panel - Status Icons
Icon Color and Description Printer Models
Flashing: Sending or receiving data
Steady: No data in motion through the
network connection
Off: No connection
On: Wi-Fi is enabled
Off: Wi-Fi is not enabled, or
Wi-Fi/Bluetooth module is not installed
16 PC23 and PC43 Desktop Printer User Manual
All
With Wi-Fi/Bluetooth
module
Chapter 1 — About the Printers
Icon Front Panel - Status Icons (continued)
Icon Color and Description Printer Models
On: Bluetooth is enabled
Off: Bluetooth is not enabled, or
Wi-Fi/Bluetooth module is not installed
On: Media is jammed or empty
Off: No error
On: Ribbon is jammed or empty
Off: No error
On: Printer lid is open or not latched
properly
Off: Printer lid is closed correctly
On: Printer is paused
Off: Printer is not paused
On: General error
Off: No errors
With Wi-Fi/Bluetooth
module
All
TTR only
All
All
All
On: Printhead too hot
Off: Printhead temperature OK
Steady: Maintenance needed; odometer
setting reached; Firmware upgrade in
progress
Flashing: Firmware is currently resetting
all defaults, or printer in calibration
mode
All
All
PC23 and PC43 Desktop Printer User Manual 17
Chapter 1 — About the Printers
About Printer Languages
The printer uses the Intermec Fingerprint printer command language
by default. You can load and run Fingerprint programs and send
Fingerprint commands or Direct Protocol print jobs directly to the
printer.
The printer supports these command languages:
• Direct Protocol (DP)
• IPL (Intermec Printer Language)
• ESim (EPL command language simulator)
• ZSim (ZPL command language simulator)
You can change the default printer command language through the
printer web page, the Main Menu, or PrintSet.
About ESim/ZSim Auto-Configuration
Use the ESim/ZSim auto-configuration feature when you are
replacing another printer whose command language is unknown.
When the printer command language is set to ESim/ZSim, on its first
run the printer automatically calibrates the media, identifies the
command language of the first incoming print job, configures the
printer for the appropriate language (ESim or ZSim), and prints the
label.
Note: Load media before you turn the printer on, since the printer
automatically calibrates the media when it starts in ESim/ZSim
auto-configuration mode.
The data stream must be at least 10 bytes long. Command language
identification is activated after a 2-second timeout, or when the data
buffer is full (1 MB).
The printer command language is saved to memory, and remains set to
ESim/ZSim until you change this setting.
18 PC23 and PC43 Desktop Printer User Manual
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