Worldwide Headquarters
6001 36th Ave.W.
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www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
iiPB50 and PB51 Mobile Printer User’s Guide
Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.
Version
Number
DateDescription of Change
0041/2010
0035/2009
• Updated procedures for upgrading printer
firmware and cleaning the printer.
• Addition of information describing the PB51
printer.
• Addition of changes to the media adjust in the
PB50 printer.
00211/2008These changes were made for the current release:
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Before You Begin
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Web Support
Visit the Intermec web site at www.intermec.com to download our
current manuals (in PDF). To order printed versions of the Intermec
manuals, contact your local Intermec representative or distributor.
PB50 and PB51 Mobile Printer User’s Guideix
Before You Begin
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.
Service Location Support
For the most current listing of service locations, go to
www.intermec.com and click Support >Returns and Repairs >
Repair Locations.
For technical support in South Korea, use the after service locations
listed below:
AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: +82-31-436-1191
E-mail: mjyun@awoo.co.kr
IN Information System PTD LTD
6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr
Who Should Read This Manual
This document is for the person who is responsible for installing,
configuring, and maintaining the PB50 or PB51 mobile printer.
This document provides you with information about the features of
the mobile printer, and how to install, configure, operate, maintain,
and troubleshoot it.
xPB50 and PB51 Mobile Printer User’s Guide
Before you work with the mobile printer, you should be familiar with
your network and general networking terms, such as IP address.
Related Documents
This table contains a list of related Intermec documents and their
part numbers.
Document Title
Intermec Fingerprint Command Reference Manual
Intermec Fingerprint Developer’s Guide
Intermec Printer Language (IPL) Developer’s Guide
Intermec Printer Language (IPL) Command Reference Manual
ESC/P Programmer’s Reference Manual
The Intermec web site at www.intermec.com contains our
documents (as PDF files) that you can download for free.
To do wnload docume nts
1 Visit the Intermec web site at www.intermec.com.
Before You Begin
2 Click the Products tab.
3 Use the Products menu, navigate to your product page. For
example, to find the CN3 computer product page, click
Computers > Handheld Computers > CN3.
4 Click the Manuals tab.
PB50 and PB51 Mobile Printer User’s Guidexi
Before You Begin
xiiPB50 and PB51 Mobile Printer User’s Guide
1
Using the Mobile Printer
Use this chapter to familiarize yourself with your mobile printer.
In this chapter you will find these sections:
•Introducing the Mobile Printer
•Features of the Printer
•Using the Batteries
•Loading Media
•Printing on Floodcoated Media
•Understanding the Display Modes
•Printing a Test Page
1
Chapter 1 — Using the Mobile Printer
Introducing the Mobile Printer
The PB50, PB50C, and PB51 are rugged direct thermal label and
receipt printers designed for use with Intermec mobile computers as
well as the SF51 and SR61 scanners. The PB50 is intended to be used
primarily for label printing, and the PB51 is intended to be used
primarily for receipt printing.
Throughout this manual, all models of the printer are referred to as
printer unless the information is specific to one model.
The printer provides:
•print resolution of 203 dpi.
•print speeds of up to 100 mm per second (4 ips).
•802.11 radio, Bluetooth radio, or no radio options.
Note: Unless otherwise noted, this manual uses the term “printer” to
refer to both the PB50 and PB51 printers.
What’s New?
This version of the printer manual contains these changes:
•Updated information for upgrading printer firmware.
•Updated information for configuring the printer.
•Updated information for cleaning the printer.
2PB50 and PB51 Mobile Printer User’s Guide
Features of the Printer
Self-strip
door
Media cover
release button
Communications port
Ready-to-Work
indicator
Control panel
Use this section to understand how to use the printer. This section
contains information about:
•parts of the printer.
•control panel.
•printer language.
•printer sounds.
Identifying the Parts of the Printer
Use the illustration to familiarize yourself with some of the features of
the printer.
Chapter 1 — Using the Mobile Printer
PB50 and PB51 Mobile Printer: This illustration shows the important features
of the printer. A weather-resistant flap protects the communications port and
the external power connector.
Note: The PB50 has a self-strip door but the PB51 does not.
PB50 and PB51 Mobile Printer User’s Guide3
Chapter 1 — Using the Mobile Printer
SETUP:
SER-COM
Setup button
Feed button
Standby button
Info button
Ready-to-Work
indicator
Understanding the Control Panel
The printer control panel contains four buttons, a liquid crystal
display (LCD), and one LED indicator. Use the four buttons to
navigate the menu system and perform functions on the printer. See
the following tables to understand the buttons, the menu system, and
what the LED means.
Printer Control Panel: Use this illustration to familiarize yourself with the
buttons and lights on the printer.
Understanding How to Use the Printer Buttons
4PB50 and PB51 Mobile Printer User’s Guide
Button
Name
ButtonFunction
FeedPress to advance label or receipt paper. The amount of
media that feeds is dependent on the type of media you
are using. It will advance by 5 mm (0.2 inch), feed out
an entire label, or feed a configured length of media
based on your media and settings.
If you hold the button down for longer than two
seconds, the printer performs a testfeed and calibrates
the media.
If the printer is printing, pressing this button causes
the printer to pause. Press the button again to resume
printing.
SetupPress to display the Setup menu. With ESC/P
firmware, press and hold to cancel printing.
Chapter 1 — Using the Mobile Printer
Understanding How to Use the Printer Buttons (continued)
Button
Name
Standby
(Power)
ButtonFunction
Press to put the printer in Standby mode. In Standby
mode, power to the radio, the display, and the
backlight are turned off.
Press to turn the printer back on and put in Ready
mode.
InfoPress to display a summary of network connection
information and error conditions. Each setting in the
summary information displays on the screen for five
seconds.
In Fingerprint and IPL, press this button in Pause
mode to cancel the print job. The info button is not
functional with ESC/P.
All of the buttons can act as “soft keys,” which means that the
function of each button depends on the state of the printer. A small
icon appears in the screen next to the button to indicate the function
it performs
Understanding the Soft Keys
ButtonSoft KeysDescription
Moves through the settings at the same level in the
menu system.
Exit Setup mode and return to Ready mode.
• Moves up one level in the menu system. This soft
key appears in Setup mode.
• Increases the value of a number when editing
settings s uch as an IP address. This soft key
appears in Setup mode.
• Pauses the printing job. This icon appears only
when you are printing.
• Moves down one level in the menu system and
saves changes to a setting.
• Exits a printing job or exits Information mode.
PB50 and PB51 Mobile Printer User’s Guide5
Chapter 1 — Using the Mobile Printer
There is only one LED on the printer: the Ready-to-Work™ indicator.
Understanding the Ready-to-Work Indicator
Indicator StateDescription
OffWhen the light is off, it can mean one of several
conditions:
• The printer is in Standby mode.
• The printer is in Info mode.
• The printer is in Setup mode.
OnThe printer is powered on and operating.
BlinkingA blinking light can mean one of several conditions:
• The printer is out of paper.
• The media cover is open.
• There is a printer error that requires you to perform an
action. For a list of possible problems, see
“Troubleshooting the Mobile Printer” on page 54.
Understanding the Printer Language
Depending on the configuration you ordered, your printer comes
with Intermec Printer Language (IPL), Fingerprint. This manual
contains information for using both printer language.
The current firmware type and version display on the printer screen
when the printer is in Ready mode.
IPL 12.0.0
The Screen of a PB50 and PB51 Running IPL Firmware
6PB50 and PB51 Mobile Printer User’s Guide
Understanding the Printer Sounds
The printer plays sounds in response to several actions that you can
take with it. Use the following table to understand when the sounds
occur and what they mean.
Understanding the Printer Sounds
SoundOccurs When:
Chapter 1 — Using the Mobile Printer
Power
HardwareYou open the media door, close the media door, or insert a
ButtonYou press any of the printer buttons.
Error
Using the Batteries
The printer uses a rechargeable 2200 mAh lithium-ion battery (Model
AB13) for power. You must fully charge the battery before you can use
the printer. A fully charged battery can last up to one week without
needing to be recharged when the printer is in Standby mode.
Use Intermec Model AB13 battery only. Use of another battery
may present a risk of fire or explosion.
The Model AB13 battery may present a fire or chemical burn
hazard if mistreated. Do not disassemble, heat above 100°C
(212°F), or incinerate.
• You supply power (battery or AC adapter) to the
printer.
• The printer starts charging the battery.
cable.
• The printer cannot feed paper or print a job because of
a hardware issue such as the media door open, a paper
jam, or there is no media.
• An error occurs such as a paper jam or a print error.
Dispose of used batteries promptly. Keep away from children.
PB50 and PB51 Mobile Printer User’s Guide7
Chapter 1 — Using the Mobile Printer
Installing the Battery
Make sure you fully charge the battery before you use your printer.
You can charge the battery before or after you install them into the
printer.
To install the battery
1 Lay the printer upside down on a flat surface.
2 Insert the battery with the tab facing away from the front control
panel.
3 Insert the edge of the battery under the lip of the printer and then
push down until you hear the battery latch click.
Charging the Batteries
There are two ways to charge the printer battery:
8PB50 and PB51 Mobile Printer User’s Guide
Chapter 1 — Using the Mobile Printer
•Connect AC power to the printer and charge the battery while it is
in the printer.
•Charge the battery in the AC18 4-bay battery charger.
For information on charging your battery in the 4-bay battery
charger, see the AC18 4-Bay Battery Charger Instructions.
It takes approximately 6 hours to charge the battery while it is
installed in the printer. To charge the battery inside the printer, you
need:
•an Intermec 12 VDC power supply (Model AE19).
•an AC power cord.
To charge the battery inside the printer
1 Install the battery in the printer. For help, see the previous section,
“Installing the Battery” on page 8.
2 Connect the power supply to the DC power connector on the
printer.
3 Connect one end of the power cord to the power supply and then
plug the other end into an AC outlet.
Understanding the Battery Icons
The easiest way to tell the status of your battery is to look at the
battery icons on the control panel of the printer.
Battery Icon Status
IconStatus
Battery is fully charged.
Battery has a medium charge. You should be able to
work for several more hours before charging or
replacing the battery.
Battery is low. You need to replace the battery soon.
Battery is critically low. You need to replace the
battery now.
Battery charging error. You may need to replace the
battery.
PB50 and PB51 Mobile Printer User’s Guide9
Chapter 1 — Using the Mobile Printer
Battery Icon Status (continued)
IconStatus
External power connected and there is no battery in
the printer.
Managing Power on the Mobile Printer
Use the power options on the printer to manage and conserve battery
power. From the Power option in Setup menu, you can set Low
Battery, Sleep Timer, and Standby Timer.
Use the Low Battery option to set the battery voltage at which the low
battery warning appears. The values for Low Battery range from 12.1
V to 16.8 V in 0.1 V increments. The default setting is 13.5 V.
Use the Sleep Timer option to set the amount of time it takes for the
printer to go to “sleep” if it is not printing and you do not have any
interaction with it. When the printer goes to “sleep,” it turns off the
backlight and it dims the Ready-to-Work indicator. By default, the
printer backlight turns off after 20 seconds of no user interaction.
You can set Sleep Timer to always off, always on, 5 seconds, 10
seconds, 20 seconds, 30 seconds, or 60 seconds. The backlight turns
on when:
•the printer begins printing.
•you press a button.
•you connect the printer to external power.
•you are communicating with or sending data to the printer.
Note: If you have Sleep Timer set to always on, the Standby timer
setting will have no effect.
Use the Standby Timer option to turn off power to the radio, the
display, and the backlight. The Standby Timer option has the same
effect on the printer as pressing the Standby button. When the printer
is in Standby mode, both the LCD and the Ready-to-Work indicator
are turned off. You can set Standby Timer to 5 mins, 10 mins, 20
mins, 30 mins, 60 mins, or disabled. Press the Standby button to turn
the printer back on.
10PB50 and PB51 Mobile Printer User’s Guide
Extending Battery Life
Here are some tips for extending the overall life of your battery:
•Never expose the battery to direct sunlight or temperatures over
50°C (122°F).
•Only charge the battery inside the printer using a power supply or
in the 4-bay battery charger (Model AC18).
•Do not set the backlight to always on. The always on setting
disables the automatic power saving modes.
Here are some tips for extending the life of your battery between
charges:
•Press the Standby button to put the printer in Standby mode.
•Remove the battery from the printer if you will not be using it for
three days or more.
•Do not operate the printer in extremely cold temperatures. Using
the printer in temperatures below freezing reduces the overall
battery life.
Remember that any rechargeable battery loses its ability to maintain a
charge over time. You can only recharge it a finite number of times
before you must replace it.
Chapter 1 — Using the Mobile Printer
Loading Media
You can use roll or fanfold receipt media with both the PB50 and
PB51 printers. Your printer ships with a small amount of media
loaded and a test page printed to verify that the printer works. The
PB50 printer supports self-strip printing applications. For
information on how to correctly load media for self-strip printing, see
“To load media for self-strip printing (PB50 only)” on page 14.
For information on media specifications, see “Specifications” on
page 66.
To lo ad medi a
1 Make sure that the printer is in Ready mode.
PB50 and PB51 Mobile Printer User’s Guide11
Chapter 1 — Using the Mobile Printer
•If the printer is off or in Standby mode, press the Standby
button.
•If the printer is already on, press the soft key to return to
Ready mode.
2 Press down on the blue media cover release button until the cover
releases.
12PB50 and PB51 Mobile Printer User’s Guide
Chapter 1 — Using the Mobile Printer
3 Slide the two media supports apart.
4 Insert a roll of media and press the media adjust guide until the
roll is held firmly in place. Make sure you load the media clockwise
so that it pulls off the core from the bottom of the printer.
5 Pull out approximately 8 cm (3 inches) of the media.
6 Close the media cover until it latches. The printer emits the
hardware sound to tell you that the media door closed correctly.
PB50 and PB51 Mobile Printer User’s Guide13
Chapter 1 — Using the Mobile Printer
7 Press down on the self-strip door to make sure the media cover is
completely latched.
Note: The linerless printer does not have a self-strip door. Instead,
the self-strip door is molded plastic and part of the media cover.
8 Press and hold the Feed button for more than two seconds to
calibrate the media.
To load media for self-strip printing (PB50 only)
1 Complete Steps 1 through 3 in the previous procedure.
2 Open the self-strip door in the media cover.
14PB50 and PB51 Mobile Printer User’s Guide
Chapter 1 — Using the Mobile Printer
3 Feed the label liner over the self-strip bar and out the back of the
self-strip door.
4 Remove a label from the roll of media so that you are left with
several inches of label liner.
5 Close the media cover until it latches and press down on the self-
strip door to make sure it locks.
6 Pull on the liner to tighten it and ensure a good self strip.
7 Press and hold the Feed button for more than two seconds to
calibrate the media.
PB50 and PB51 Mobile Printer User’s Guide15
Chapter 1 — Using the Mobile Printer
Printing on Floodcoated Media
If you are using colored media, also known as floodcoated media, you
may need to adjust the settings to enable better printing.
To configure the printer to print on Floodcoated media
1 Press the Setup button.
2 Press until you reach Media.
3 Press to enter the Media menu system.
4 Press until you reach Advanced .
5 Press to enter the Advanced menu system.
6 Press until you reach Thermal Management.
7 Press to enter the Thermal Management menu system.
8 Press until you reach Custom TM.
9 Press to select Custom TM.
To adjust the print speed for floodcoated media
1 Press the Setup button.
2 Press until you reach Media.
3 Press to enter the Media menu system.
4 Press until you reach Advanced .
5 Press to enter the Advanced menu system.
6 Press until you reach Min Speed.
7 Press the Feed button to scroll through a list of numbers. Choose
a number that is appropriate for the floodcoated media. To see a
sensitivity settings for each media type, go to “Recommended
Media Sensitivity, Constant, Factor, and Print Speed” on
page 69.
8 Press to select a number.
9 Reboot your printer.
16PB50 and PB51 Mobile Printer User’s Guide
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