Intermec PB50A11004100 User Manual

User’s Guide

PB50 Mobile Label Printer

Intermec Technologies Corporation

Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license), Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

Wi-Fi is a registered certification mark of the Wi-Fi Alliance.

Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

ii PB50 Mobile Label Printer User’s Guide

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Global Services and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Using the PB50 Mobile Label Printer . . . . . . . . . . . . . . . . . . . . . . . . 1

Learning About the PB50 Mobile Label Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Understanding the Printer Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Understanding the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Charging the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Understanding the Battery Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Extending Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contents

Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Printing a Testprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring the PB50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Configuring the PB50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Understanding the Display Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Understanding Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Understanding Information Mode . . . . . . . . . . . . . . . . . . . . . . . . 16

Understanding Pause Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Understanding Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Understanding Error Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Understanding Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Changing Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Changing Configuration Settings From the Display. . . . . . . . . . . 21

Changing Configuration Settings From PrintSet . . . . . . . . . . . . . 23

PB50 Mobile Label Printer User’s Guide iii

Contents

Changing Configuration Settings Using the Command Line . . . 23 Changing Configuration Settings From the Printer Home

Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Changing Configuration Settings From SmartSystems

Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Establishing Communications With a Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting Up Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting Up 802.11 Radio Communications. . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring Wireless Printing Using IPL . . . . . . . . . . . . . . . . . . 29

Configuring Wireless Printing Using Fingerprint . . . . . . . . . . . . 31

Setting Up USB Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Setting Up Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Troubleshooting and Maintaining the PB50 . . . . . . . . . . . . . 37

Troubleshooting the PB50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Contacting Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Understanding Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . 40

Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . 42

Using the Line Analyzer in Fingerprint . . . . . . . . . . . . . . . . . . . . 42

Using Dump Mode in IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Cold Booting the PB50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Accessories for the PB50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

IPL and Fingerprint Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . 53

IPL Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Fingerprint Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

iv PB50 Mobile Label Printer User’s Guide

Before You Begin

This section provides you with safety information, technical

support information, and sources for additional product

information.

Safety Information

Your safety is extremely important. Read and follow all warnings

and cautions in this document before handling and operating

Intermec equipment. You can be seriously injured, and

equipment and data can be damaged if you do not follow the

safety warnings and cautions.

This section explains how to identify and understand warnings,

cautions, and notes that are used in this document.

A warning alerts you of an operating procedure, practice,

condition, or statement that must be strictly observed to avoid

death or serious injury to the persons working on the

equipment.

A caution alerts you to an operating procedure, practice,

condition, or statement that must be strictly observed to

prevent equipment damage or destruction, or corruption or

loss of data.

Before You Begin

Note: Notes either provide extra information about a topic or

contain special instructions for handling a particular condition or

set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the

Intermec web site at www.intermec.com and click Support >

Returns and Repairs > Warranty.

PB50 Mobile Label Printer User’s Guide v

Before You Begin

Web Support

Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.

Visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request technical support for your Intermec product.

Telephone Support

These services are available from Intermec.

In the USA and Canada call 1-800755-5505 and

Services Description

choose this option

Order Intermec products

Order Intermec media

Order spare parts

Te c h n i ca l Support

Service • Get a return authorization

Service contracts • Ask about an existing

• Place an order.

• Ask about an existing order.

Order printer labels and ribbons.

Order spare parts. 1 or 2 and then

Talk to technical support about your Intermec product.

number for authorized service center repair.

• Request an on-site repair technician.

contract.

•Renew a contract.

• Inquire about repair billing or other service invoicing questions.

1 and then choose 2

1 and then choose 1

choose 4

2 and then choose 2

2 and then choose 1

1 or 2 and then choose 3

vi PB50 Mobile Label Printer User’s Guide

Before You Begin

Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click Contact Us.

Service Location Support

For technical support in South Korea, use the after service locations listed below:

AWOO Systems

102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 Email: sbkang@awoo.co.kr

Sammi Information Systems Co Ltd

7-9FL, Seo Jo Building 103-15, Galwor-Dong Seoul, Yong San-ku Korea, South 140-807 Contact: Kyung-Hee Koo Telephone: +82-2-790-5508 Email: jlovekoo@sammicomputer.co.kr

Who Should Read This Manual

This user’s guide is for the person who is responsible for installing, configuring, and maintaining the PB50 printer.

This guide provides you with information about the features of the PB50, and how to install, configure, operate, maintain, and troubleshoot it.

Before you work with the PB50, you should be familiar with your network and general networking terms, such as IP address.

PB50 Mobile Label Printer User’s Guide vii

Before You Begin

Learning About the PB50 Mobile Label Printer

The PB50 is a rugged direct thermal label and receipt printer that is designed for use with the CK31, 700 series, CK61, CN2B, CN3, and CN3e mobile computers as well as the SF51 and SR61 scanners. The PB50 provides:

• print resolution of 203 dpi.

• print speeds of up to 100 mm per second (4 ips).

• 802.11 or Bluetooth radio options.

Identifying the Parts of the Printer

Use this illustrations to familiarize yourself with some of the features of the PB50.

Self-strip door

Media cover release button

Control panel

Ready-to-Work indicator

PB50 Printer: This illustration shows the important features of the PB50 printer. A weather-resistant flap protects the communications ports and the external power connector.

Communications port

Understanding the Printer Firmware

Your PB50 printer comes with either Intermec Printer Language (IPL) or Fingerprint firmware. The choice of firmware affects the functionality of the printer and how you interact with it. This manual contains information for using both types of printer firmware.

2 PB50 Mobile Label Printer User’s Guide

The current firmware type and version display on the PB50 screen when the printer is in Ready mode.

SETUP:

IPL 11.1.0

SER-COM

The screen of a PB50 running IPL firmware

Understanding the Control Panel

The PB50 control panel contains four buttons, a liquid crystal display (LCD), and one LED indicator. Use the four buttons to navigate the menu system and perform functions on the PB50 printer. See the following tables to understand the buttons, the menu system, and what the LED means.

Chapter 1 — Using the PB50 Mobile Label Printer

Feed button

SETUP:

SER-COM

Standby button

Ready-to-Work indicator

PB50 Control Panel: Use this illustration to familiarize yourself with the buttons and lights on the PB50.

Setup button

Info button

Understanding How to Use the PB50 Buttons

Button Name

Feed Press to advance label or receipt paper. The

Button Function

amount of media that feeds is dependent on the type of media you are using. It will advance by 5 mm (0.2 inch), feed out an entire label, or feed a configured length of media based on your media and settings.

If the printer is printing, pressing this button causes the printer to pause. Press the button again to resume printing.

PB50 Mobile Label Printer User’s Guide 3

Chapter 1 — Using the PB50 Mobile Label Printer

Understanding How to Use the PB50 Buttons (continued)

Button Name

Setup Press to display the Setup menu.

Button Function

Standby (Power)

Info Press to display a summary of network

Press to put the printer in Standby mode. In Standby mode, power to the radio, the display, and the backlight are turned off.

Press to turn the printer back on and put in Ready mode.

connection information and error conditions. Each setting in the summary information displays on the screen for five seconds.

All of the buttons can act as “soft keys,” which means that the function of each button depends on the state of the printer. A small icon appears in the screen next to the button to indicate the function it performs.

Understanding the Soft Keys

Button Soft Keys Description

• Moves up one level in the menu system. This soft key appears in Setup mode.

• Increases the value of a number when editing settings such as an IP address. This soft key appears in Setup mode.

• Pauses the printing job. This icon appears only when you are printing.

Exit Setup mode and return to Ready mode.

Moves through the settings at the same level in the menu system.

• Moves down one level in the menu system and saves changes to a setting.

• Exits a printing job or exits Information mode.

4 PB50 Mobile Label Printer User’s Guide

Chapter 1 — Using the PB50 Mobile Label Printer

There is only one LED on the PB50 printer: the Ready-toWork™ indicator.

Understanding the Ready-to-Work Indicator

Indicator State Description

Off The PB50 is in Standby mode.

On The PB50 is powered on and operating.

Blinking A blinking light can mean one of several

Understanding the Printer Sounds

The PB50 plays sounds in response to several actions that you can take with the printer. Use the following table to understand when the sounds occur and what they mean.

conditions:

• The printer is out of paper.

• The media cover is open.

• There is a printer error that requires you to perform an action. For a list of possible problems, see “Troubleshooting the PB50” on

page 38.

Understanding the Printer Sounds

Sound Occurs When:

Power • You insert a battery in the printer.

• The PB50 starts charging the battery.

• You plug in the AC adaptor.

Hardware You open the media door, close the media door, or

insert a cable.

Button You press any of the PB50 buttons.

Error • The printer cannot feed paper or print a job

because of a hardware issue such as the media door open, a paper jam, or there is no media.

• An error occurs such as a paper jam, a print error, or the printer is out of range.

PB50 Mobile Label Printer User’s Guide 5

Chapter 1 — Using the PB50 Mobile Label Printer

Understanding the Backlight

The screen backlight on the PB50 behaves the same way as a screensaver on your PC. After a set amount of time elapses without any user interaction, the backlight goes off. The screen backlight turns on when:

• the printer begins printing.

• you press a button.

• you connect the printer to external power.

• you are communicating with or sending data to the printer.

You can change the amount of time to have elapse before the backlight turns off using the Setup menu. Options for backlight are always off, always on, 5 seconds, 10 seconds, 20 seconds, 30 seconds, or 60 seconds.

Using the Batteries

The PB50 uses a rechargeable 2200 mAh lithium-ion battery (Model AB13) for power. You must fully charge the battery before you can use the PB50. A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode.

Use Intermec Model AB13 battery only. Use of another battery may present a risk of fire or explosion.

The Model AB13 battery may present a fire or chemical burn hazard if mistreated. Do not disassemble, heat above 100°C (212°F), or incinerate.

Dispose of used batteries promptly. Keep away from children.

6 PB50 Mobile Label Printer User’s Guide

Installing the Battery

Make sure you fully charge the battery before you use your PB50. You can charge the battery before or after you install them into the PB50.

To install the battery

1 Lay the PB50 upside down on a flat surface.

2 Insert the battery with the tab facing away from the front

Chapter 1 — Using the PB50 Mobile Label Printer

control panel.

3 Insert the edge of the battery under the lip of the PB50 and

then push down until you hear the battery latch click.

PB50 Mobile Label Printer User’s Guide 7

Chapter 1 — Using the PB50 Mobile Label Printer

Charging the Batteries

There are two ways to charge the PB50 battery:

• Connect AC power to the printer and charge the battery while it is in the PB50.

• Charge the battery in the AC18 4-bay battery charger.

For information on charging your battery in the 4-bay battery charger, see the AC18 4-Bay Battery Charger Instructions (P/N 943-128-xxx).

It takes approximately 6 hours to charge the battery while it is installed in the PB50 printer. To charge the battery inside the PB50, you need:

• an Intermec 12 VDC power supply (Model AE19).

•an AC power cord.

To charge the battery inside the PB50

1 Install the battery in the PB50. For help, see the previous

section, “Installing the Battery” on page 7.

2 Connect the power supply to the DC power connector on the

printer.

3 Connect one end of the power cord to the power supply and

then plug the other end into an AC outlet.

Understanding the Battery Icons

The easiest way to tell the status of your battery is to look at the battery icons on the control panel of the PB50.

Battery Icon Status

Icon Status

Battery is fully charged.

Battery has a medium charge. You should be able to work for several more hours before charging or replacing the battery.

Battery is low. You need to replace the battery soon.

Battery is critically low. You need to replace the battery now.

8 PB50 Mobile Label Printer User’s Guide

Battery Icon Status (continued)

Icon Status

Extending Battery Life

Here are some tips for extending the overall life of your battery:

• Never expose the battery to direct sunlight or temperatures

• Only charge the battery inside the PB50 using a power supply

• Do not set the backlight to always on. The always on setting

Here are some tips for extending the life of your battery between charges:

Chapter 1 — Using the PB50 Mobile Label Printer

Battery charging error. You may need to replace the battery.

External power connected and there is no battery in the printer.

over 40°C (104°F).

or in the 4-bay battery charger (Model AC18).

disabled automatic power saving modes.

• Press the Standby button to put the printer in Standby mode.

• Remove the battery from the printer if you will not be using it for three days or more.

• Do not operate the PB50 in extremely cold temperatures. Using the PB50 in temperatures below freezing reduces the overall battery life.

Remember that any rechargeable battery loses its ability to maintain a charge over time. You can only recharge it a finite number of times before you must replace it.

PB50 Mobile Label Printer User’s Guide 9

Chapter 1 — Using the PB50 Mobile Label Printer

Loading Media

You can use roll or fanfold receipt media with the PB50 printer. The PB50 ships with a small amount of media loaded and a test page printed to verify that the printer works. The PB50 supports self-strip printing applications. For information on how to correctly load media for self-strip printing, see “To load media

for self-strip printing” on page 12. For information on media

specifications, see “Specifications” on page 48.

To l oad med ia

1 Press down on the blue media cover release button until the

cover releases.

2 Press down on the media adjust guide and slide the two media

supports apart.

10 PB50 Mobile Label Printer User’s Guide

Chapter 1 — Using the PB50 Mobile Label Printer

3 Insert a roll of media and press the media adjust guide until

the roll is held firmly in place. Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer.

4 Pull out approximately 8 cm (3 inches) of the media.

5 Close the media cover until it latches. The printer emits the

hardware sound to tell you that the media door closed correctly.

PB50 Mobile Label Printer User’s Guide 11

Chapter 1 — Using the PB50 Mobile Label Printer

6 Press down on the self-strip door to make sure the media

cover is completely latched.

7 Press the Feed button to advance the media.

To load media for self-strip printing

1 Complete Steps 1 through 4 in the previous procedure.

2 Open the self-strip door in the media cover.

Self-strip door

Self-strip bar

3 Remove a label from the roll of media so that you are left with

several inches of label liner.

12 PB50 Mobile Label Printer User’s Guide

+ 46 hidden pages