Intermec 751B, 700 Series 761B, Connection Manager User Manual

Intermec
Connection
Manager

User’s Guide

Intermec Technologies Corporation

Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing
customers to operate and service Intermec-manufactured equipment and is not
to be released, reproduced, or used for any other purpose without written
permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to
change without prior noticed and do not represent a commitment on the part of
Intermec Technologies Corporation.

© 2006-2008 by Intermec Technologies Corporation. All rights reserved.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage
Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet,
Fingerprint, INCA (under license), i-gistics, Intellitag, Intellitag Gen2, JANUS,
LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre,
ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000,
Trakker Antares, and Vista Powered are either trademarks or registered
trademarks of Intermec Technologies Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

ii Intermec Connection Manager User’s Guide

Document Change Record

This page records changes to this document. The document was
last released as Revision A.

Version
Number

Revision
Letter

Date Description of Change

B 04/2007 Revised to support the CN3 Mobile

Computer.

-001 03/2008 Revised to support the 7x1B Mobile
computer and Windows Mobile

2003. Added notes regarding
Intermec Connection Manager
usage. Part number updated from
978-054-016 to 934-029-001.

Intermec Connection Manager User’s Guide iii

iv Intermec Connection Manager User’s Guide

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Safety Information . . . . . . . . . . . . . . . . . . . . . . . .vii

Global Services and Support. . . . . . . . . . . . . . . . .vii

Warranty Information . . . . . . . . . . . . . .vii

Web Support . . . . . . . . . . . . . . . . . . . . .vii

Telephone Support . . . . . . . . . . . . . . . viii

Service Location Support . . . . . . . . . . . viii

Who Should Read This Document. . . . . . . . . . . . ix

Related Documents . . . . . . . . . . . . . . . . . . . . . . . ix

About Intermec Connection Manager. . . .1

1

About Intermec Connection Manager. . . . . . . . . . . . . . . . . .2

Installing Intermec Connection Manager . . . . . . . . . . . . . . .2

Installing Using ActiveSync . . . . . . . . . . . . . . . . . .3

Installing Using a .cab File . . . . . . . . . . . . . . . . . . .4

Installing Using SmartSystems Foundation. . . . . . .5

Contents

Using Intermec Connection Manager . . . .7

2

Learning About the Intermec Connection Manager Icon . . .8

Intermec Connection Manager Settings . . . . . . . . . . . . . . . .9

Configuring Intermec Connection Manager. . . . . .9

Keepalive Tab . . . . . . . . . . . . . . . . . . . . .9

Thresholds Tab . . . . . . . . . . . . . . . . . . .10

Logins Tab. . . . . . . . . . . . . . . . . . . . . . .10

Get Registry Settings . . . . . . . . . . . . . . . . . . . . . .10

Check Ethernet Now . . . . . . . . . . . . . . . . . . . . . .10

Enable/Disable WWAN . . . . . . . . . . . . . . . . . . . .11

Enable/Disable 802.11 . . . . . . . . . . . . . . . . . . . . .11

Enable/Disable Ethernet. . . . . . . . . . . . . . . . . . . .11

Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Enable/Disable Roaming . . . . . . . . . . . . . . . . . . .12

Using Intermec Connection Manager . . . . . . . . . . . . . . . . .12

Intermec Connection Manager Switching Priority 13

WWAN Voice and Modem Dialing . . . . . . . . . . .13

Updating Connection Manager . . . . . . . . . . . . . .13

Intermec Connection Manager User’s Guide v

Contents

vi Intermec Connection Manager User’s Guide

Before You Begin

Before You Begin

This section provides you with safety information, technical
support information, and sources for additional product
information.

Safety Information

This section explains how to identify and understand notes that
are in this document.

Note: Notes either provide extra information about a
topic or contain special instructions for handling a
particular condition or set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.

Disclaimer of warranties: The sample code included in this
document is presented for reference only. The code does not
necessarily represent complete, tested programs. The code is
provided “as is with all faults.” All warranties are expressly
disclaimed, including the implied warranties of merchantability
and fitness for a particular purpose.

Web Support

Visit the Intermec web site at www.intermec.com to download
our current documents (in PDF). To order printed versions of the
Intermec manuals, contact your local Intermec representative or
distributor.

Visit the Intermec support services knowledge base (Knowledge
Central) at www.intermec.com and click Support > Returns
and Repairs > Warranty to review technical information or to
request technical support for your Intermec product.

Intermec Connection Manager User’s Guide vii

Before You Begin

Telephone Support

These services are available from Intermec.

Services Description

In the USA and
Canada call 1-800­755-5505 and
choose this option

Order Intermec
products

Order Intermec
media

Order spare
parts

Te c h n ic a l
Support

Service • Get a return authorization

Service
contracts

• Place an order.

• Ask about an existing
order.

Order printer labels and
ribbons.

Order spare parts. 1 or 2 and then

Talk to technical support
about your Intermec product.

number for authorized
service center repair.

• Request an on-site repair
technician.

• Ask about an existing
contract.

• Renew a contract.

• Inquire about repair billing
or other service invoicing
questions.

1 and then choose 2

1 and then choose 1

choose 4

2 and then choose 2

2 and then choose 1

1 or 2 and then
choose 3

Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.

Service Location Support

For the most current listing of service locations, click Support >
Returns and Repairs > Repair Locations.

For technical support in South Korea, use the after service
locations listed below:

viii Intermec Connection Manager User’s Guide

Before You Begin

AWOO Systems

102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: [phone]
E-mail: [e-mail]

IN Information System PTD LTD

6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: [e-mail] or [e-mail]

Who Should Read This Document

The Intermec Connection Manager User’s Guide provides you with
information about the features of the Intermec Connection
Manager. This guide is written for the person who is responsible
for installing, configuring, maintaining, and troubleshooting the
Intermec Connection Manager.

Before you configure the Intermec Connection Manager, you
should be familiar with your network and general networking
terms, such as IP address, 802.11, and WWAN.

Related Documents

The Intermec web site at www.intermec.com contains our
documents (as PDF files) that you can download for free.

To download documents

1 Visit the Intermec web site at www.intermec.com.

2 Click Support > Manuals.

3 In the Select a Product field, choose the product whose

documentation you want to download.

To order printed versions of the Intermec manuals, contact your
local Intermec representative or distributor.

Intermec Connection Manager User’s Guide ix

Before You Begin

x Intermec Connection Manager User’s Guide

1

About Intermec
Connection Manager

This chapter introduces you to Intermec Connection Manager
and contains the following topics:

• About Intermec Connection Manager

• Installing Connection Manager

Intermec Connection Manager User’s Guide 1

Chapter 1 — About Intermec Connection Manager

About Intermec Connection Manager

The Intermec Connection Manager is a software application and
API interface that provides seamless network roaming for
Intermec mobile computers.

Intermec Connection Manager works in the background to
establish and maintain connections automatically. When a
network changes status, a message is sent to all applications that
are connected to Intermec Connection Manager’s API.

Intermec Connection Manager supports:

• 751B/761B Mobile Computer with Windows Mobile 2003.

•CN3 Mobile Computer.

Intermec Connection Manager allows for network roaming
between various IP connections including:

• Wired Ethernet (802.3).

• Wireless Ethernet (802.11).

•GPRS/EDGE.

•CDMA/1xRTT/EV-DO.

Note: Intermec Connection Manager does not
support Wired Ethernet on the CN3 Mobile
Computer. Avoid using Intermec Connection
Manager for roaming if you are using Wired Ethernet,
as there is a possibility of two network interface cards
(NICs) being active.

Note: Demo applications are included on the
installation CD for both Java and C++. These
applications describe how to use the API interface.

Installing Intermec Connection Manager

The installation CD provides you with the executable files that
are necessary to install Connection Manager on your mobile
computer.

2 Intermec Connection Manager User’s Guide

Chapter 1 — About Intermec Connection Manager

You can install Intermec Connection Manager:

• using Microsoft® ActiveSync.

• using a .cab file.

• using SmartSystems

™ Foundation.

Installing Using ActiveSync

To install Intermec Connection Manager using ActiveSync, you
must install ActiveSync on your PC. Refer to your mobile
computer’s user’s manual for more information.

Once you have established a connection between your host PC
and your mobile computer, you are able to install Intermec
Connection Manager.

To install Intermec Connection Manager using ActiveSync

1 Insert the installation CD into your PC and double-click on

the installation file. The installation prompt appears.

2 Verify that you want to install Intermec Connection Manager

and click Next. The License Agreement screen appears.

3 Read the license agreement and choose I accept the terms in

the license agreement and click Finish. The installation files

are sent to your mobile computer.

Intermec Connection Manager User’s Guide 3

Chapter 1 — About Intermec Connection Manager

4 On your mobile computer, choose the location you want to

install Intermec Connection Manager and tap Install.
Intermec Connection Manager installs onto your mobile
computer.

5 Once the installation is finished tap OK to close the window.

Installing Using a .cab File

To install Intermec Connection Manager using a .cab file you
must first determine what kind of memory card your mobile
computer uses. Refer to your mobile computer’s user’s manual for
more information.

Once you have verified the memory card type, you are able to
install Intermec Connection Manager.

To install Connection Manager using a .cab file

1 Insert the installation CD into your PC and browse to the

appropriate .cab file.

2 Insert your memory card into your PC and copy the .cab file

to any location your memory card.

3 When the .cab file transfer is complete, take your memory

card and insert it into your mobile computer.

4 Open the memory card to view the contents and double-tap

the .cab file. Intermec Connection Manager installation
begins.

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Chapter 1 — About Intermec Connection Manager

5 Choose the location you want to install Intermec Connection

Manager and tap Install. Intermec Connection Manager
installs onto your mobile computer.

6 Once the installation is finished tap OK to close the window.

Unless the .cab file is read-only, it is deleted from the
memory card once the installation completes.

Installing Using SmartSystems Foundation

To install Intermec Connection Manager using SmartSystems
Foundation, make sure you have SmartSystems Foundation
installed onto your host PC.

For more information on SmartSystems Foundation or to
download, go to www.intermec.com/SmartSystems.

To install Intermec Connection Manager using SmartSystems Foundation

1 Insert the installation CD onto your PC and double-click the

Intermec Connection Manager software bundle. The End
User License Agreement screen appears.

2 Click Accept to install the Intermec Connection Manager

bundle onto your PC. The Connection Manager bundle
installs onto your PC and is loaded into the software vault in
the SmartSystems console.

Intermec Connection Manager User’s Guide 5

Chapter 1 — About Intermec Connection Manager

3 Go to the Discovered Devices screen. The Intermec

Connection Manager bundle appears in the Software Vault.
To install Intermec Connection Manager, drag the software
bundle onto the devices you want to have Connection
Manager installed on. Connection Manager is installed onto
your computer.

6 Intermec Connection Manager User’s Guide

2

Using Intermec
Connection Manager

This chapter explains how to properly set up and use Intermec
Connection Manager and contains the following topics:

• Intermec Connection Manager Settings

• Using Intermec Connection Manager

Intermec Connection Manager User’s Guide 7

Chapter 2 — Using Intermec Connection Manager

Learning About the Intermec Connection Manager
Icon

After you have installed Intermec Connection Manager, an icon
appears in the system tray. This icon provides access to the
Intermec Connection Manager settings menu and also displays
the status of Intermec Connection Manager. The next table
explains the different states of the Intermec Connection Manager
icon.

Intermec Connection Manager Icon Descriptions

Icon Description

Roaming is disabled. This is the default setting.

Ethernet connected.

WWAN connected.

802.11 connected.

No network connection currently established.

Intermec Connection Manager System Tray icon

8 Intermec Connection Manager User’s Guide

Chapter 2 — Using Intermec Connection Manager

Note: While Connection Manager is running, you
must not change network settings via iConnect or
NDISTray as this may cause Connection Manager to
stop functioning properly.

Intermec Connection Manager Settings

After you have installed Intermec Connection Manager, you are
able to access the settings menu from the icon in the system tray.
From the system tray, you are able to configure Intermec
Connection Manager, apply registry settings, and check your
Ethernet settings.

Intermec Connection Manager Settings Menu

Configuring Intermec Connection Manager

You can access the Configuration screen from the Intermec
Connection Manager Settings Menu. In the Configuration
screen, you are able to adjust various settings including keepalive
ping intervals, power thresholds, and WAN settings.

Keepalive Tab

The Keepalive tab lets you adjust the amount of time between
ping packets. This prevents the session from timing out and
keeps route entries updated. Setting the Keepalive interval to 0
minutes disables this option. The default value is 0 minutes.

Intermec Connection Manager User’s Guide 9

Chapter 2 — Using Intermec Connection Manager

Note: Keepalive ping packets are included in your
WAN data bill, so be aware when choosing a
Keepalive interval that although the Keepalive ping
packet and its response packet are small (less than 100
bytes each), your wireless provider might charge a
minimum packet size.

Ping Destination is used with the Keepalive Interval. The
destination can be a static IP or DNS address. If the Ping
Destination is left blank, Intermec Connection Manager will use
the IP address of the gateway to which it is attached.

Thresholds Tab

The Threshold tab allows you to change power threshold
settings. Intermec Connection Manager can be set to disable
roaming or disable a specific roaming option when the battery
life reaches a specified level. By default, roaming is disabled when
the battery level reaches 20%.

Logins Tab

The Logins tab allows you to configure your WWAN settings.

Get Registry Settings

This feature instructs Intermec Connection Manager to read its
registry settings. This allows registry changes to take effect
without rebooting the mobile computer.

The installation CD contains a .reg file with registry
values that can be modified.

Check Ethernet Now

This setting instructs Intermec Connection Manager to attempt
to establish an Ethernet connection on its next cycle.

If Intermec Connection Manager detects an Ethernet adapter but
finds that the cable is not attached, it will stop checking for a
connection until the device is removed and reinserted into a
dock, or until the Check Ethernet Now button is tapped.

10 Intermec Connection Manager User’s Guide

Chapter 2 — Using Intermec Connection Manager

Enable/Disable WWAN

This setting allows you to toggle the WWAN roaming option on
or off. Tap on the display to enable or disable the WWAN
roaming option.

Enable/Disable 802.11

This setting allows you to toggle the 802.11 network connection
on or off. Tap the display to enable or disable the 802.11 roaming
option.

When using the 751B/761B Mobile Computer, you should
disable the 802.11 roaming option when the mobile computer is
away from the network site. Otherwise, the failed attempts to
find an 802.11 network will cause the 802.11 drivers to
repeatedly load and unload, which will lead to an eventual lock of
the system. To avoid this issue, you can also warm boot daily,
such as after end-of-day processing.

Enable/Disable Ethernet

This setting allows you to toggle the Ethernet roaming option on
or off. Tap the display to enable or disable the Ethernet roaming
option.

Intermec Connection Manager does not support Ethernet on the
CN3 Mobile Computer; however, you cannot disable the
Ethernet connection.

Note: Avoid using the Intermec Connection Manager
for roaming if you are using Ethernet, as there is a
possibility of two NICs being active.

Log Level

Logged information is stored in file ItcCnMgr.log which is
written to the root of the object store “\”. When the log size
reaches 1 MB, ItcCnMgr.log is renamed to ItcCnMgr2.log and a
new ItcCnMgr.log is started. ItcCnMgr2.log is overwritten each
time ItcCnMgr.log reaches 1 MB.

Intermec Connection Manager has 5 levels of logging, with 5
being the highest. The higher the level is set, the more detail you
will receive in your log. The default is 1.

Intermec Connection Manager User’s Guide 11

Chapter 2 — Using Intermec Connection Manager

Intermec Technical Support is available for help in understanding
the information in the log. For contact information, see “Global

Services and Support” on page vii.

Enable/Disable Roaming

This setting allows you to toggle roaming on or off. Tap on the
display to enable or disable roaming on your device.

Using Intermec Connection Manager

After you have configured Intermec Connection Manager, you
are able to use the roaming feature.

Note: You have to activate your CDMA or GPRS
radio before you use Intermec Connection Manager.
Refer to your mobile computer’s user’s manual for
more information.

To enable roaming

1 Tap on the Intermec Connection Manager icon in the system

tray. The Intermec Connection Manager menu appears.

2 Choose Enable Roaming.

Once roaming is enabled, an icon will be displayed in the
system tray indicating what type of connection you are
currently using.

12 Intermec Connection Manager User’s Guide

Chapter 2 — Using Intermec Connection Manager

Intermec Connection Manager Switching Priority

Intermec Connection Manager automatically switches
connections based on network availability. The default switching
priorities for Intermec Connection Manager are:

• Ethernet if you are on external power or using an Ethernet
adapter.

• 802.11 based on your configured SSID or profiles. See your
mobile computer’s user’s manual for information on creating
profiles for Funk Security or using Microsoft Zero
Configuration.

•WWAN.

To enable or disable connections, see “Intermec Connection

Manager Settings” on page 9.

Note: Before using Intermec Connection Manager,

make sure that you have valid network connections
including SSID and WWAN connections.

WWAN Voice and Modem Dialing

WWAN voice and modem dialing are supported by Intermec
Connection Manager versions 1.5 and later. To handle voice
calls, make sure you enable both roaming and WWAN
connections.

Note: Intermec Connection Manager does not
support analog modems.

Some WWAN radios suspend data traffic while a voice call is in
progress. When the voice call ends, the data session will continue.

Updating Connection Manager

You must first exit Intermec Connection Manager before you
update the program. Updates to Connection Manager are
installed the same way as the initial installation. For help, see

“Installing Intermec Connection Manager” on page 2.

Configuration settings are maintained during updates of the
Intermec Connection program.

Intermec Connection Manager User’s Guide 13

Chapter 2 — Using Intermec Connection Manager

14 Intermec Connection Manager User’s Guide

Worldwide Headquarters

6001 36th Avenue West
Everett, Washington 98203
U.S.A.

tel [phone]

fax [phone]

www.intermec.com

Intermec Connection Manager User’s Guide

*934-029-001*

P/N 934-029-001