Intermec CN50 User Manual

Mobile Computer for Windows Embedded Handheld 6.5

User Manual

Intermec Technologies Corporation

Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license), Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

Wi-Fi is a registered certification mark of the Wi-Fi Alliance.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (www.openssl.org).

This product includes cryptographic software written by Eric Young (EAY@cryptsoft.com).

This product uses Regex++, Index software during its operational phases. The owner of Regex++ has granted use of the software to anyone provided such use is accompanied by the following copyright and permission notice:

Regex++, Index. (Version 3.31, 16th Dec 2001) Copyright © 1998-2001 Dr John Maddock Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Dr John Maddock makes no representations about the suitability of this software for any purpose. It is provided “as is” without express or implied warranty.

ii CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Document Change Record

This page records changes to this document. The document was originally released as Revision 001.

Version Number

002 03/2012 Revised to add information on the ScanNGo bar

Date Description of Change

code, available languages, Intermec applications, new CN50 accessories, and the 5-megapixel camera.

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual iii

iv CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

About the Computer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About the CN50 Mobile Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

What’s New in This Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Overview of the CN50 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CN50 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Contents

Turn On the CN50 for the First Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

About the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Change the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

About the Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

About Battery Life and Conservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

About the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About the Color-Coded Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Capitalize Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Enter Characters on the Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configure the Screen Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual v

Contents

Insert a MicroSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Transfer Files To and From Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

About the User Interface and Intermec Applications . . . . . . . . . . . . . . . 19

About the User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

About the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Title Bar Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Align the Screen Using the Stylus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Align the Screen Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Rotate the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

About Intermec Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Applications Available on the Mobile Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Applications You Can Download to the Mobile Computer. . . . . . . . . . . . . . . . . . . 29

Use the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

About the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Activate the CDMA Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Start the Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Activate the Computer on Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Activate the Computer on Verizon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Activate the UMTS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Turn the Phone On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Make a Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Make an Emergency Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Use the Imager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

About the Imager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

About Signature Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

About Document Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

About Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Read Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

vi CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Use the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

About the Color Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Take a Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Record a Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Save Pictures and Videos to an SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Use GPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

About the Integrated GPS on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Use the GPSID Installed on the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Improve GPS Performance on the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configure the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

How to Configure the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Use Intermec Settings On the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Start Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

About the Structure of Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Navigate in Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Configure Profile Settings With Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . .65

Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

How to Hide Menu Items in Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Contents

About Network Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configure 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Configure Ethernet Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Configure Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

About USB Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Create an ISP Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Create a VPN Server Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

About Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Choose Between Microsoft and Funk Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Load a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

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Contents

Manage the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Manage the Computer in Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Manage the Computer With SmartSystems Foundation. . . . . . . . . . . . . . . . . . . . .90

Manage the Computer Using Third Party Software . . . . . . . . . . . . . . . . . . . . . . . . .91

Develop and Install Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Package Your Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Choose a Target Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Install Applications Using SmartSystems Foundation Console. . . . . . . . . . . . . . .92

Install Applications Using Microsoft ActiveSync or Windows Mobile Device Cen-

ter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Install Applications Using a MicroSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Install Applications Using a ScanNGo Bar Code . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Launch Applications Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Update the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Update Individual or Multiple Computers Using SmartSystems Console . . . . .95

Update Individual Mobile Computers Using a microSD Card . . . . . . . . . . . . . . . .96

Troubleshoot and Maintain the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Troubleshoot Your Mobile Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Troubleshoot the Wi-Fi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Troubleshoot 802.1x Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Check 802.11 Network Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Troubleshoot Reading Bar Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Troubleshoot Operating the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Call Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Find Your Configuration Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Find Your Software and Firmware Version Numbers . . . . . . . . . . . . . . . . . . . . . . .105

Reset the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Warm Boot the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Cold Boot the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Clean Boot the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Clean the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

viii CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Specifications and Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Physical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

CN50 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Power and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Touch Screen Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Keypad Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Bar Code Symbologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

CN50 Docking Connector Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

CN50 Imager Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

EA21 Area Imager Minimum Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . .113

EA21 Area Imager Typical Reading Distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

EA11 Area Imager Minimum Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . .116

EA11 Area Imager Typical Reading Distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Data Collection Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Keypads and Keystrokes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Contents

Standard Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Imager Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Basic Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Imager Predefined Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Symbology Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual ix

x CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Before You Begin

This section provides you with safety information, technical support information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand warnings, cautions, and notes that are in this document.

A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.

A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.

Before You Begin

Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the Intermec website at www.intermec.com and click Support > Returns and Repairs > Warranty.

Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual xi

Before You Begin

Web Support

Visit the Intermec website at www.intermec.com to download our current manuals (in PDF).

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your Intermec product.

Send Feedback

Your feedback is crucial to the continual improvement of our documentation. To provide feedback about this manual, please contact the Intermec Technical Communications department directly at TechnicalCommunications@intermec.com.

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec website, click About Us > Contact Us.

Service Location Support

For the most current listing of service locations, click Support > Returns and Repairs > Repair Locations.

For technical support in South Korea, use the after service locations listed below:

AWOO Systems

102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 Email: mjyun@awoo.co.kr

IN Information System PTD LTD

6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu, Daegu City, Korea Email: jmyou@idif.co.kr or korlim@gw.idif.co.kr

xii CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Who Should Read This Manual

This manual is written for the person who is responsible for installing, configuring, and maintaining the CN50 Mobile Computer.

This manual provides you with information about the features of the CN50, and how to install, configure, operate, maintain, and troubleshoot it.

Before you work with the CN50, you should be familiar with your network and general networking terms, such as IP address.

Patent Information

Product is covered by one or more of the following patents:

4882476; 4894523; 4953113; 4961043; 4970379; 4988852; 5019699; 5021642; 5038024; 5081343; 5095197; 5144119; 5144121; 5182441; 5187355; 5187356; 5195183; 5216233; 5216550; 5195183; 5195183; 5218191; 5227614; 5233172; 5241488; 5243602; 5258606; 5278487; 5288985; 5308966; 5322991; 5331136; 5331580; 5342210; 5349678; 5359185; 5371858; 5373478; 5389770; 5397885; 5410141; 5414251; 5416463; 5442167; 5464972; 5468947; 5468950; 5477044; 5486689; 5488575; 5500516; 5502297; 5504367; 5508599; 5514858; 5530619; 5534684; 5536924; 5539191; 5541419; 5548108; 5550362; 5550364; 5565669; 5567925; 5568645; 5572007; 5576529; 5592512; 5594230; 5598007; 5608578; 5616909; 5619027; 5627360; 5640001; 5657317; 5659431; 5671436; 5672860; 5684290; 5719678; 5729003; 5742041; 5761219; 5764798; 5777308; 5777309; 5777310; 5786583; 5793604; 5798509; 5798513; 5804805; 5805807; 5811776; 5811777; 5818027; 5821523; 5828052; 5831819; 5834753; 5834749; 5837987; 5841121; 5842070; 5844222; 5854478; 5862267; 5869840; 5873070; 5877486; 5878395; 5883492; 5883493; 5886338; 5889386; 5892971; 5895906; 5898162; 5902987; 5902988; 5912452; 5923022; 5936224; 5949056; 5969321; 5969326; 5969328; 5979768; 5986435; 5987192; 5987499; 5992750; 6003775; 6012640; 6016960; 6018597; 6024289; 6034379; 6036093; 6039252; 6064763; 6075340; 6095422; 6097839; 6102289; 6102295; 6109528; 6119941; 6128414; 6138915; 6149061; 6149063; 6152370; 6155490; 6158661; 6164542; 6164545; 6173893; 6195053; 6234393; 6234395; 6244512; 6249008; 6328214; 6330975; 6345765; 6356949; 6367699; 6375075; 6375076; 6375344; 6431451; 6435411; 6484944; 6488209; 6497368; 6532152; 6538413; 6539422; 6621942; 6641046; 6681994; 6687403; 6688523; 6732930

There may be other U.S. and foreign patents pending.

xiv CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

About the Computer Features

This chapter introduces the CN50 Mobile Computer with the Windows chapter to learn about the basic features and functions of the CN50, as well as the available accessories for the CN50.

Embedded Handheld operating system. Use this

Chapter 1 — About the Computer Features

About the CN50 Mobile Computer

The Intermec CN50 Mobile Computer is a small, sleek, and stylish mobile computer built on the Microsoft® Windows Embedded Handheld operating system. The CN50 uses dual ARM processors to provide high throughput and is the first mobile computer with the latest High Speed Uplink Packet Access (HSUPA). The CN50 is also the first voice-enabled mobile computer that can be changed from a CDMA network to a GSM/UMTS network and back to CDMA.

CN50 Mobile Computer

What’s New in This Release

This version of the user manual contains these updates:

• Updated information on the CN50 accessories. For more

information, see “CN50 Accessories” on page 5.

• Added a procedure to select the language when you turn on the

computer. For more information, see “Turn On the CN50 for the

First Time” on page 7.

• Added information about the Intermec applications available on

the CN50 mobile computer. For more information, see “About

Intermec Applications” on page 27.

• Added information about the 5-megapixel color camera. For more

information, see “About the Color Camera” on page 48.

2 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

• Updated information on the Intermec Settings menus. For more

information, see “About the Structure of Intermec Settings” on

page 61.

• Added information on the ScanNGo Wi-Fi configuration bar code.

For more information see “Enable the Wi-Fi Radio With

ScanNGo Bar Codes” on page 68.

Overview of the CN50 Features

The CN50 is available with the following features:

• 3.75G UMTS/3.5G CDMA, 802.11b/g CCX v4.0, and Bluetooth

radio

• 2.5 GPRS/EDGE radio

• 256 MB DRAM, 512 MB Flash (approximately 350 MB free for user

applications)

• Customer-accessible micro-SD slot for removable memory cards

up to 32 GB

• Imaging options:

• EA21 area imager

Chapter 1 — About the Computer Features

• EA11 area imager

• Integrated GPS receiver

• Digital compass to enhance GPS navigation and improve

geotagging of captured images

• Accelerometer that can automatically sense the angle of the

computer and rotate the display between portrait and landscape

• Camera:

• 3-megapixel color camera

• 5-megapixel color camera

• Area imager that can read bar codes, capture signatures, and

support Enhanced Mobile Document Imaging (eMDI)

The CN50 Mobile Computer with an IEEE 802.11b/g radio installed is Wi-Fi® certified for interoperability with other 802.11b/g wireless LAN devices.

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 3

Chapter 1 — About the Computer Features

Use this manual to understand how to use the CN50 and other features and options available on it.

Note: For information about the Mobile applications installed on the CN50, see the online Help. For additional information, visit Intermec Knowledge Central atintermec.custhelp.com.

About the Status LEDs

The CN50 has four status LEDs.

Location of the CN50 Status LEDs

Key Status LED

Notiﬁcation LED

Good Read LED

Battery Status LED

The next table describes the notification LED, Good Read LED, and key status LED. For information about the battery status LED, see

“About the Battery Status” on page 9.

4 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Understanding the Status LEDs

LED Color Description

Notification Orange The CN50 is notifying you of a pending alarm

Good Read Green The CN50 has successfully decoded a bar code.

Battery

Key Status Green Caps Lock is enabled if you have a QWERTY

CN50 Accessories

The CN50 ships with a battery. All other accessories are sold and ordered separately. For help, contact your local Intermec sales representative.

CN50 Accessories

Chapter 1 — About the Computer Features

or message.

See

“About the Battery” on page 7.

keypad. Green function keys are enabled if you have a

numeric keypad.

Amber Amber function keys are enabled.

Accessory Description

CN50 AC Power Adapter (Model AE37)

CN50 Battery (Model AB25) The AB25 extended battery provides power to

CN50 Charge-Only Multidock (Model AD23)

DX1 Desktop Dock with USB connectivity

The CN50 AC Power Adapter provides a connection for external AC power to the CN50. To use this adapter, you need to purchase a country-specific power cord.

the CN50.

Use the charge-only multidock to hold up to four mobile computers with batteries installed, charge batteries, and provide power to the mobile computers.

Use the desktop dock with the:

• computer cup to charge the battery while

it is installed in the computer.

• battery cup to charge the battery.

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 5

Chapter 1 — About the Computer Features

Accessory Description

DX2 Dual Dock and DX4 Quad Dock. The DX2 and DX4 are available in charge-only and Ethernet configurations.

Ethernet Adapter Use the Ethernet adapter to be able to

CN50 Ethernet Multidock (Model AD24)

CN50 Handstrap Replacement

CN50 Magnetic Stripe Reader (Model AR9)

CN50 Quad Charger (Model AC21)

CN50 RS-232 Adapter Use the RS-232 adapter to convert the

CN50 Single Dock (Model AD27)

CN50 Tethered Stylus Replacement

CN50 Vehicle Docks (Models AV6, AV9)

CN50 Vehicle Holder Use the vehicle holder to hold your CN50

CN50 Vehicle Power Adapter (Model AE36)

Use these charger bases with the:

• computer cup to charge batteries while

they are installed in the computer.

• battery cup to charge two batteries.

connect the computer to an Ethernet network.

Use the multidock to hold up to four mobile computers with batteries installed. The multidock charges the batteries and provides power and Ethernet connections to each mobile computer.

You can order and install a replacement handstrap.

Use the magnetic stripe reader if you need magnetic stripe reading capability on the mobile computer.

Use the quad battery charger to charge up to four battery packs.

connector on the bottom of the computer to a serial connector.

Use the single dock to hold a mobile computer with its battery installed, charge a spare battery pack, charge the main battery pack, and provide power to the mobile computer. The dock has USB host and client connectors. Optional modules are available to convert the USB host to Ethernet or to a landline modem.

You can order and install a replacement stylus.

Use the vehicle docks to hold and charge the mobile computers while using them on a vehicle.

while you are using it in a vehicle.

Use the vehicle power adapter to charge the battery installed the CN50 from your vehicle.

6 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Chapter 1 — About the Computer Features

Turn On the CN50 for the First Time

If your mobile computer includes language provisioning, you are prompted to select a language and align the touch screen when the computer starts for the first time. Your language selection applies to text used in the Windows Mobile user interface and Microsoft applications.

Note: The available languages are Simplified Chinese, Traditional Chinese, French, German, Italian, Korean, Russian, and Spanish.

1 Insert the battery into the CN50.

The CN50 turns on, and you are prompted to select a language.

Note: You cannot change the language once it is loaded on your CN50. The only way to modify the language selection is to reload or update the firmware. For help, see “Update the System Software” on

page 94.

2 Use the u, d, and e keys to select a language and navigate

through the screens.

The language you selected loads on the CN50.

3 Fully charge the battery.

4 When you are prompted, tap the screen to set up your CN50.

5 Follow the onscreen instructions to align the touch screen.

The home screen appears.

About the Battery

The CN50 uses an AB25 extended battery as its main power source. The extended battery has a 14.4 Watt hour capacity. Several factors determine the life of your battery, such as display brightness, display timeout, input devices, extreme temperatures, and your usage.

Fully charge the battery before you use the CN50. When you change the battery, the computer will automatically go into a power off state and then cold boot.

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 7

Chapter 1 — About the Computer Features

The battery used in this device may present a fire or chemical burn hazard if it is mistreated. Do not disassemble it, heat it above 100 °C (212 °F) or incinerate it. Dispose of used batteries promptly. Keep away from children.

If you remove the battery pack before turning off the CN50, the CN50 goes into a power off state and then cold boots. To preserve your data, tap Start and then tap Shutdown to turn off the CN50 before removing the battery.

Contact your Intermec representative for replacement batteries.

Charge the Battery

Make sure you fully charge the AB25 battery before you use your CN50. You can charge the battery before or after you install it in the CN50. A fully discharged battery charges in approximately 6 hours.

Use the next table to understand how long it takes to charge your battery in each of the CN50 charger or dock accessories.

Charging Times for CN50 Battery

CN50 Charging Accessory AB25 Charging Time

AC21 quad battery charger 6 hours

AD23 charge-only multidock 6 hours

AD24 Ethernet multidock 6 hours

AD27 single dock charger 6 hours

AE36 vehicle power adapter 6 hours

AE37 AC adapter 6 hours

DX1, DX2, or DX4 dock Up to 6 hours

The battery is fully charged when the battery status LED shows a steady green. For information on these accessories, see “CN50

Accessories” on page 5.

• Insert the battery into a quad battery charger, a single dock, or a

multidock, or attach external power to the CN50 with the battery installed.

8 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Change the Battery

The CN50 resets when you remove the battery.

1 Save your files and close any open applications.

2 Shut down the CN50 by tapping Start > Shut Down. For more

information, see “Warm Boot the Computer” on page 105.

3 If necessary, disconnect the handstrap from the top of the CN50.

4 Push forward on the battery release tab until the battery releases,

and then lift it away from the CN50.

Chapter 1 — About the Computer Features

5 Insert the bottom of a fully charged battery into the CN50, and

press down on the top until it clicks into place.

6 If necessary, replace the handstrap.

About the Battery Status

Use the battery icon on the Title bar to see the power status of your battery.

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 9

Chapter 1 — About the Computer Features

Battery Status LED

Battery Icon Status

Icon Status

Battery is fully charged.

Battery has a medium charge. You should be able to work for several more hours before changing batteries.

Battery is low. You need to replace or charge the battery soon.

Battery is critically low. You need to replace or charge the battery now.

Battery is charging.

Use the battery status LED to see the charging status of your battery.

Location of the Battery Status LED

Understanding the Battery Status LED

LED State Description

Steady green when the CN50 is connected to external power

Blinking red The battery is low. CN50 goes into Suspend

10 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

Steady red when the CN50 is connected to external power

Steady amber There is a battery error. The battery may be

The battery is fully charged.

mode. Charge or replace the battery.

The battery is charging.

outside the allowable charging temperature or you may need to replace the battery.

Chapter 1 — About the Computer Features

LED State Description

Off The CN50 is not on external power and the

battery is operating normally.

About Battery Life and Conservation

Batteries are chemical devices. If the batteries are left for long periods of time outside the CN50, the batteries slowly discharge, eventually to zero. The battery chemistry resists normal degradation if stored in a charger, as opposed to leaving the battery in a discharged state. See the following table for tips to maximize the life of your battery.

Battery Conservation Tips

When You Want To: Do This to Save Battery Power:

Operate the CN50 and the Low Battery status icon appears or the Battery light comes on.

Stop using the CN50 for 5 minutes or longer.

Store the CN50 for more than a day.

Store the battery outside the CN50.

Save your data and then Down. After the CN50 shuts down, remove the battery and insert another fully charged battery. Or, you can connect the CN50 to an external power source.

Make sure the low battery icon is not on the screen and that the Battery light is not turned on.

Press

^ to suspend the CN50.

If you are storing the CN50 for a few days, such as over the weekend, install the charged battery or attach the CN50 to a power source.

If you are storing the CN50 for longer, remove and charge the battery, then store both the battery and the CN50 in a cool location.

If the battery in storage is not used in several months, you should recharge the battery to keep it at its performance peak.

Store the batteries in a charger connected to power.

go to Start > Shut

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 11

Chapter 1 — About the Computer Features

About the Keypad

Use the following sections to understand how to use the keypad. For information on remapping the keypad, you can download the Device IDL Resource Kit from the Intermec website at

www.intermec.com/idl.

The CN50 comes with either a numeric keypad or a QWERTY keypad. The QWERTY keypad is designed for applications that require primary input of alphabetic data. This keypad also provides special characters, numbers, symbols, and functions by pressing color-coded key sequences.

The numeric keypad is for applications that require mainly numeric data. This keypad also lets you enter special characters, including the alphabet, by pressing color-coded key sequences.

CN50 Numeric Keypad

1 4 7

2 5 8 0

3 6

Esc

Enter

CN50 QWERTY Keypad

‘

’

Space

sym

Enter

Esc

12 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

About the Power Button

When you press and hold the Power button (^), you put the CN50 into suspend mode. In this lower power mode, the CN50 continues to supply power to all memory, but turns off power to most hardware such as the display. This power-saving feature is designed to prolong battery life.

Note: When the computer is in suspend mode, press the Scan button to resume use.

About the Color-Coded Keys

Each keypad provides color-coded keys to let you access additional characters, symbols, and functions printed on the keypad overlay. Once you understand how to use the color-coded keys and key sequences, you can access all of the additional features printed on the keypad overlay.

There are two color-coded modifier keys on the numeric keypad: the orange modifier key on the QWERTY keypad.

b key and the green c key. There is one orange b color-coded

Chapter 1 — About the Computer Features

Using the Color-Coded Keys

When You Want To: Press: Example

Use an orange character or function printed above a key.

Use a green character or function printed above a key.

Lock the green key to stay on.

Lock the orange key to stay on.

Unlock the green or orange key.

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 13

b key (LED turns on) and then

the key with the character or function printed above it.

c key (LED turns on) and then

the key with the character or function printed above it.

c once.

b twice.

b or c once. Press b or c once to unlock

On the CN50 QWERTY keypad, press select the

On the CN50 numeric keypad,

c and then # to select

press the

o function.

On the CN50 numeric keypad, press

c once. The green LED

turns on and stays on.

On the CN50 QWERTY keypad, press orange LED turns on and stays

on.

the key. The LED turns off.

b and then O to

! key.

b twice. The

Chapter 1 — About the Computer Features

Capitalize Characters

You can capitalize characters individually, or you can type all capital letters by enabling Caps Lock.

To capitalize a single character:

• On the QWERTY keypad, press the

• On the numeric keypad, press the

Select the key with the letter you want to capitalize. Press to return to lowercase letters.

To enable Caps Lock:

• On the QWERTY keypad, press

disable the Caps Lock.

• On the numeric keypad, press

To disable Caps Lock:

• On the QWERTY keypad, press the

• On the numeric keypad, press 1 again.

For information on how to enter specific characters with keystrokes, see Appendix B, “Keypads and Keystrokes” on page 121.

c key, and then the 1 key.

b, then the [ key. Press b again to

c 1.

Enter Characters on the Numeric Keypad

To enter letters on the numeric keypad, you need to press the c key and the number key as many times as necessary to access the letter you need since each number key has one to four letters or functions.

To type a lower case Z:

• Press

c9999.

[ key, and the character.

1 again

b key again.

Configure the Screen Backlight

You can turn on the backlight to see the screen better, or you can turn off the backlight to help conserve battery power.

You can turn the screen backlight on and off using the keypad:

• For the numeric keypad, press

• For the QWERTY keypad, press

14 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

b ..

By default, the CN50 goes into Screen Off mode when there is no

Volume buttons

activity on the computer. Screen Off mode turns off the backlight and display. Press a key or tap the screen to resume activity.

You can configure the backlight from the Start menu.

1 Tap Start > Settings > System > Backlight > the Battery Power

tab.

2 With Turn off backlight if device is not used for checked, select the

timeout value (30 seconds, or 1 to 5 minutes).

Adjust the Volume

You can adjust the computer volume for your needs and environment. The volume includes sounds you hear when you tap the screen or scan bar codes. You can set the volume to off, very low, low, medium, high, very high (default), or vibrate.

You can use the Volume application (available from the navigation bar) or the Volume buttons (on the side of the CN50) to change the volume of the computer.

Chapter 1 — About the Computer Features

Location of Volume Buttons on the CN50

• To adjust the volume with the Volume application:

a Tap the Volume ( ) icon at the top of the screen.

b Use your stylus to adjust the volume slider, select Vibrate, or

select Off.

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 15

Chapter 1 — About the Computer Features

• To adjust the volume with the Volume buttons:

• Press the upper side button to increase the volume.

• Press the lower side button to decrease the volume, set the

volume to vibrate, or turn the volume off.

Insert a MicroSD Card

You can use a micro Secure Digital (SD) card to increase file storage and install software. The CN50 supports an optional 32 GB maximum capacity microSD™ card. The microSD card slot is located in the battery compartment.

1 Remove the battery. For help, see “Change the Battery” on page 9.

2 Swing the card access door clockwise to expose the SIM card and

microSD card slots.

3 Insert the microSD card in the bottom slot and push in with the

stylus (or similar tool) until it clicks into place.

4 Install the battery.

5 Press

16 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

^ to turn on the CN50.

You should be able to navigate to the Storage Card folder and see the contents of the microSD card.

+ 124 hidden pages