Intel CHIPSET - SOFTWARE INSTALLATION REVISION 1-0 - 24-04-2000, Chipset Software Installation Utility User Manual

Intel® Chipset Software Installation Utility

User’s Manual

Revision 1.00

April 24, 2000

Nickisha W.

System Software Applications Engineer

Intel PCG System Software Marketing

Shane K.

System Software Support Engineer

Intel Customer Support

Revision History

Rev Comments Date

1.00 Initial Release 24 Apr 00

DISCLAIMER
Information in this document is pr ovided in connection with Intel pr oduct s . No license, express

or implied, by estoppel or otherwise, to any intellectual propert y rig hts is granted by this
document. Except as provided in Intel's Terms and Condit ions of Sale for such products, Intel
assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating t o
sale and/or use of Intel products including liability or warranties relating to fit ness for a particular
purpose, merchantability, or inf ringement of any patent, copyrig ht or other intellectual property
right. Intel products ar e not intended for use in medical, life saving, or life-sustaining
applications.

Intel may make changes to specif icat ions and product descriptions at any time, without notice.
Contact your local Intel sales office or your dist r ibut or to obtain the latest specifications and

before placing your product order.
* Other brands and names are the property of their respective owners.
Copyright © 2000, Intel Corporation

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 2

Table of Contents

1. S

2. H

3. H

4. I

4.1 D

4.2 D

4.3 O

COPE OF THIS DOCUMENT

OW TO IDENTIFY THE OPERATING SYSTEM VERSION
OW TO IDENTIFY THE INTEL CHIPSET

NTEL

ESCRIPTION
O YOU NEED THE INTEL
BTAINING AND INSTALLING THE INTEL

HIPSET SOFTWARE INSTALLA TION UTILITY FOR INTEL CHIPSETS

® C

.................................................................................................................................................... 7

.............................................................................................................................. 4

............................................................................................................. 6

HIPSET SOFTWARE INSTALLA TION UTILITY

® C

HIPSET SOFTWARE INSTALLATION UTILITY

® C

...................................................................................... 4

...................................................... 7

? ...................................................... 7

.................................. 8

4.3.1 Before Installing the Software................................................................................................................. 8

4.3.2 Command-Line Options.......................................................................................................................... 9

4.3.3 Installing the Software in Interactive Mode .......................................................................................... 11

4.3.4 Installing the Software in Silent Mode.................................................................................................. 11

4.4 C

5. T

ONFIRMING INSTALLATION OF THE INTEL

ROUBLESHOOTING

........................................................................................................................................ 13

HIPSET SOFTWARE

® C

.................................................................. 12

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 3

1. Scope of This Document

This Software User’s Manual provides the necessary information and describes t he pr ocedur es
used to successfully obtain support for Intel Chipsets utilizing the Intel® Chipset Software
Installation Utility.

The information and procedures pr ovided in this g u ide ar e only relevant to system s using the
Intel® 810, Intel® 810E, Intel® 820, and Intel® 840 Chipsets along with W indows* 95, Windows
98, Windows 98 Second Edition (SE), and Windows 2000. Please note that the I nt el® Chipset
Software Installation Utility does NOT suppor t Beta or pre-released versions of Windows
operating systems.

Customers should always contact the place of purchase or system/software manufacturer with
support questions about their specif ic har dware or software configuration.

2. How to Identify the Operating System Version

To determine which version of Windows is installed on your computer, complete the f ollowing
steps:

Click on Start Button / Select Settings / Select Control Panel

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 4

Double-click on the System icon that appears in the following window:

•

Located on the General tab, look for the operating system version, as shown below:

•

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 5

The version codes are translated in the f ollowing table:

Operating System Code Release Description

Windows 95 4.00.950 Original Retail Version
Windows 95 4.00.950a OSR1 Version
Windows 95 4.00.950b OSR2 w/o USB Supplement
Windows 95 4.00.950b OSR2 with USB Supplement
Windows 95 4.00.950c O SR2. 5 with or w/o USB Supplement
Windows 98 4.10.1998 Original Retail Version
Windows 98 Second Edition (SE) 4.10.2222 Original Retail Version
Windows 2000 5.00.2195 Original Retail Version

3. How to Identify the Intel Chipset

If you are unsure which Intel chipset is located in your computer , you will need to look at the
motherboard for the chipset m ar kings.

: Some system manufacturers m ay void your warranty if you open the case. Check with

Note

the manufacturer if you have any concerns about this before proceeding.

Caution

the components inside the system.

The Intel® 800 series of chipsets are com pr ised of multiple components. The k ey item s t o
identify are the I/O Controller Hub (ICH), Memory Controller Hub (MCH), Graphics Memory
Controller Hub (GMCH), and Firmware Hub (FWH) components. The t able below shows the
combinations that make up the various Intel chipsets that are supported by the Intel® Chipset
Software Installation Utilit y:

Intel Chipsets with Integrated Graphics

Intel Chipset

Intel® 810 chipset 82801AA or 82801AB

Intel® 810E chipset 82801AA or 82801AB

: Make sure you disconnect the power before opening the case. Avoid touching any of

I/O Controller Hub
(ICH)

Graphics Memory
Controller Hub
(GMCH)

FW82810 or
FW82810DC100

FW82810E or
FW82810DC100

Firmware Hub (FWH)

82802AB or 82802AC

82802AB or 82802AC

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 6

Intel Chipsets

Intel Chipset

I/O Controller Hub
(ICH)

Memory Controller
Hub (MCH)

Firmware Hub (FWH)

Intel® 820 chipset 82801AA or 82801AB 82820 82802AB or 82802AC
Intel® 840 chipset 82801AA or 82801AB 82840 82802AB or 82802AC

4. Intel® Chipset Software Installation Utility for Intel Chipsets

4.1 Description

The Intel® Chipset Soft ware I nst allation Utility was developed for updating Windows*
Operating Systems with the Plug and Play feat ur e on Intel chipsets. The Intel Chipset Software
Installation Utility is not required or compatible with Operating Systems without the Plug and
Play feature, such as Windows NT* 4.0. This utility allows the operating system t o cor r ectly
identify the Intel chipset components and pr oper ly configure the system. The Int el Chipset
Software Installation Utility installs specific Windows INF files. The INF files inform the
operating system how to properly configure the chipset for specific functionality, such as AGP,
USB, Core PCI, and ISA PnP services.

For more details about the specific I NF files that are updated, please refer to the README.TXT
file that is included with the Intel Chipset Software Installation Utility f or Intel chipsets.

4.2 Do You Need the Intel® Chipset Software Installation Utility?

Find your operating system version and the applicable Intel chipset in t he t able below:

Operating System Version

Intel Chipset

Windows 95

(All Versions)

Intel® 810 chipset YES YES YES N/A NO
Intel® 810E chipset YES YES YES N/A NO
Intel® 820 chipset YES YES YES N/A NO
Intel® 840 chipset YES YES YES N/A NO

Windows 98

(4.10.1998)

"YES,” indicates that the listed oper at ing system version might not optimally conf igure the Intel
chipset, and you will need to update your system with the Intel® Chipset Software Inst allat ion
Utility if it has not been installed.

"NO" indicates that the operating system should optimally configure the I nt el chipset. The Intel®
Chipset Software Installation Utilit y does not need t o be r un.

Windows 98

SE

(4.10.2222)

Windows NT 4.0

(Build 1381)

Windows 2000

(5.00.2195)

"N/A" indicates Not Applicable. Do not run t he I n t el® Chipset Software Installation Utility.

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 7

4.3 Obtaining and Installing the Intel® Chipset Software Installation Utility

The Intel® Chipset Soft ware I nst allation Utility for Intel chipsets can be downloaded f r om the
following Intel web site:

http://developer.intel.com/design/software/drivers/platform/inf.htm

The Intel® Chipset Soft ware I nst allation Utility (infinst_enu.zip or infinst _enu. exe) is available
for all Windows Operating Systems with the Plug and Play feature. The infinst_enu.zip file is
approximately 1.3Mb in size and the infinst_enu.exe file is approximately 1.4Mb in size. The
infinst_enu.zip requires a compression ut ility such as WinZip* or PKZip* to unzip the file. The
README.TXT file covers topics such as system req uir em ent s, contents of the distribution
package, installation instruct ions, troubleshooting hints, and other notes. The RELNOTES.TXT
file covers topics such as new features, f ixes, and k nown issues f or t hat Release.

4.3.1 Before Installing the Software

Please review the README.TXT document before installing the Intel® Chipset Soft ware
Installation Utility.

Before installing the I nt e l® Chipset Software Installation Utility f or Intel chipsets, you should
also confirm that all devices in the System Properties / Device Manager listing are enabled.
There should not be any yellow exclamation points or red "X"s, which could indicate a certain
device is disabled or experiencing a driver conflict. The Intel® Chipset Software Installation
Utility may not work properly if there are devices in the system t hat are disabled.

This software can be installed in two modes: Inter act ive or Silent . The Interactive Mode
requires user input during inst allat ion; the Silent Mode does not.

Additionally, this software off er s a set of command line flag options t hat enable extended
installation functionality. The comm and- line flags are not case-sensitive.

Two distribution formats are available for the Intel® Chipset Software Installation Utility -- self­extracting .EXE files (INFINST_ENU.EXE) or compressed .ZIP files (INFINST_ENU.ZIP). Due
to the different distribution formats available for the Intel® Chipset Sof tware Installation Utility,
the command line flag syntax may vary. See Section 4.3.2 f or more information.

After the Intel® Chipset Software Installation Utility has complet ed updat ing your system, you
must reboot the system. The first time you reboot, Windows* should detect new hardware and
you might be prompted to reboot your system ag ain unt il all new hardware has been detected.
After all the new hardware has been detected, verify that all t he devices in Device Manager
have been optimally configured. Please ref er to Section 4.4 for confir m ation.

: The following sections that describe extended inst allat ion functionality should only be

Note

used by advanced users that have a specific need for Interactive installat ion. Skip to
Section 4.4 in this document if you do not require Interactive installation instructions.

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 8

4.3.2 Command-Line Options

The Intel® Chipset Soft ware I nst allation Utility supports several command line flags for various
installation options. All command line flag s and par am et ers must be separated by a space,
except for the language code after the '-L' flag .

: Below is a list of all the available command line flags that may be used with the

Note

program call. Note that the '-L' and the '-S' f lags MUST be specified at the end of the
command line flag list.

Self-Extracting .EXE Distri but i on:

When installing this software using the .EXE dist r ibut ion, an extr a '-A' must be
appended to the INFINST_ENU.EX E pr ogram call (i.e. INFINST_ENU.EXE -A) to
successfully pass command line parameters. T he extra '-A' flag for t he self-extracting
.EXE package is DIFFERENT from the '-A' comm and line flag option described below.

Example: To extract INF files using the '-A' flag described below, the installation

program should be invoked as follows:

INFINST_ENU.EXE -A - A ( optional -P)

Compressed .ZIP Distribution:

When installing this software using the .ZIP distribution, there is no need to append any
extra flags to the SETUP. EX E pr ogram call in order to pass command line flags.

Example: To extract INF files using the '-A' flag described below, the installation

program should be invoked as follows:

SETUP.EXE -A (optional -P)

Below is a list of the available command line flags that m ay be used with the program call. Note
that the '-L' and the '-S' flags MUST be specified at the end of the command line flag list.

Flag Description

------ ---------------

Help flag. Displays the list of available command line flags. This

-?

parameter works in the interactive mode only.

-A

Extracts the INF files, README.TX T, RELNOTES.TXT, and instructions
for OEM preload (PRELOAD.TX T) to either "C:\ProgramFiles\Intel\InfInst"
or the directory specified using t he ' -P' flag. The software will NOT install
these INF files to the system. This flag can be combined only with the
'-P' flag option. All other options will be ignored if the '- A' flag is specified.
This parameter works in either Silent m ode or interactive mode.

Automatically r eboot s the system after inst allat ion. This parameter works

-B

in either Silent mode or interactive mode.

-P <Dir Name>

Specifies the HDD location to which the INF progra m files are copied. If

this flag is used without the '-A' opt ion, only README.TXT and
RELNOTES.TXT will be copied to <Dir Name>. The directory name can
include spaces. In this case, however, a pair of double quotes ( " ) m ust

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 9

enclose the directory name. This parameter works in either Silent mode
or interactive mode.

Runs the Installer in silent mode. No user int er face is displayed. This flag

-S

and the '-L' flag must be placed at the end of the command line f lag list.

-L<LangCode>

Forces the InstallShield user interface to display the specified language
during setup. Note that ther e should be NO spaces between '-L’ and the
4-digit language code (see below). T his flag and the '-S' f lag m u st be
placed at the end of the command line flag list. This parameter work s in
interactive mode only.

Language <LangCode>

------------ ---------------

Chinese (PRC) 0804
Chinese (Taiwan) 0404
Danish 0006
Dutch 0013

English (UK - International) 0809
English (US) 0409
Finnish 000B

French (Canadian) 0C0C
French (Standard) 040C
German 0007
Italian 0010
Japanese 0011
Korean 0012
Norwegian 0014
Polish 0015
Portuguese (Brazilian) 0416
Portuguese (Standard) 0816
Russian 0019
Spanish 000A
Swedish 001D
Thai 001E

Use the following table to determine which mode(s) of operation can be used in conjunction
with the desired command-line flag option(s):

FLAG INTERACTIVE MODE SILENT MODE

-? X

-A X X

-B X X

-P X X

-S X

-L<LangCode> X

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 10

4.3.3 Installing the Software in Interactive Mode

Check the System Requirements. The operating system must be fully installed and r unning

•

on the system before running this software.

Close any running applications. Otherwise, you may experience difficulties.

•

Run the InstallShield* installation program :

•

Self-extracting .EXE distribution: INFINST_ENU.EXE
Compressed .ZIP distribution : SETUP.EXE

You will be prompted to agree to the license agr eem ent . If you do not agree, the I nst aller

•

will exit before extracting any files.

Follow the on-screen instructions and use the default settings to complete the setup, once

•

the Operating system has rebooted.

This completes the installation of the Intel® Chipset Software Inst allation Utility.

•

4.3.4 Installing the Software in Silent Mode

Check the System Requirements. The operating system must be fully installed and r unning

•

on the system before running this software.

Close any running applications. Otherwise, you may experience difficulties.

•

Run the InstallShield installation program:

•

For silent inst all with auto- reboot:
Self-extracting .EXE distribution: INFINST_ENU.EXE -a -b -s
Compressed .ZIP distribution: SETUP.EXE -b -s

- OR ­ For silent inst all without aut o- reboot:
Self-extracting .EXE distribution: INFINST_ENU.EXE -a -s
Compressed .ZIP distribution: SETUP.EXE -s

The utility will perform the necessary updates and recor d t he installation status in the

•

following system registry key:

HKEY_LOCAL_MACHINE\Software\Intel\INFInst

If the utility was invoked with the "INFINST _ENU.EXE -a -b -s" mode, t he system will

•

automatically reboot if the update was successful.

: The system MUST be rebooted for all device updates to take effect.

Note

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 11

4.4 Confirming Installation of the Intel® Chipset Software

After installing the Intel® Chipset Software Installation Utility, Device Manager should indicate
that your system is now using the Intel Chipset Devices. Device Manager can be accessed by
going to: Start Button / Settings / Control Panel / System / Device Manager. Select the radio
button next to 'View devices by connection.' Expand the 'Plug and Play BIOS' listing, and t hen
the 'PCI bus' listing:

Example: Intel® 820 Chipset

: After the Int el® Chipset Software Installation Utility is installed, t here should not be any

Note

yellow exclamation points ( ! ) associated with any of the Intel chipset devices.
Also note, the INF name strings/descr ipt ions m ay vary, depending upon t he I ntel Chipset in your

system

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 12

5. Troubleshooting

After installing t he I ntel® Chipset Software Installat ion Ut ilit y for Intel chipsets, cert ain
symptoms may be seen depending on the system configur at ion. The following sections detail
each of these symptoms as well as possible causes and resolutions:

Issue: System locks up during Device Manager remove or during restart.

Solution

Issue: After running the setup progr am and rebooting the machine, Windows report s
ESDI_506.pdr

Solution

<Windows>\System\IOSubsys directory, and click OK.

Issue: After running the setup progr am and rebooting the machine, Windows report s
UHCD.SYS

USBD.SYS
USBHUB.SYS

: System lockup can occur during Restart as a r esult of several possible system

issues. In the event of system lockup, rest art the machine and view Device
Manager. If devices are listed properly and the system does not experiences
any other issues, then the .INF file restor e process was successful. If devices
are not configured correctly, try rerunning the procedures outlined in the
Readme.txt file.

If this does not fix problems or further problems are experienced, reinstall the
operating system.

that it cannot find one of the follow ing f iles:

: Click Browse in the dialog box where this problem occurs. Locate the

The system should be able to locate this file in this directory and continue re­enumerating for the new devices.

that it cannot find one of the follow ing f iles:

Solution

<Windows>\System32\drivers (for Windows 98)

- OR ­ <Windows>\System (for Windows 95) directory, and click OK.

Issue: During setup, installation stops and prom pt s for one of the following files:
UHCD.SYS
USBD.SYS

Solution

Issue: After running the setup progr am and rebooting the machine, Windows repor t s

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 13

: Click Browse in the dialog box where this problem occurs, locate the

The system should be able to locate this file in this directory and continue re­enumerating for the new devices.

USBHUB.SYS

: Ensure that the Windows 95 USB Supplement has been installed prior to running

the Chipset Software Installation Ut ilit y setup program.

that it cannot find the following file: isapnp.vxd

Solution

: Click Browse in the dialog box where this problem occurs, locate the

<Windows>\System directory, and click O K.

The system should be able to locate this file in this directory and continue re­enumerating for the new devices.

Issue: After performing the silent install, the HKLM\Software\Intel\InfInst key was not

created or the data of the value "install" is not " s uccess" .

Solution

: This is caused by one of the following scenarios:

- The current system does not contain a supported oper ating system, or

- The current system does not contain a supported chipset.

Verify the System Requirements in out lined in the Chipset Software Installation
Utility Readme.txt file.

Issue: After r unning t he setup program and rebooting the machine, W indow s r epor ts

that it cannot find one of following files:

Isapnp.vxd

Solution

: Click Browse in the dialog box where this problem occurs, locate the

<Windows>\System directory and click OK. The system should be able to locate
this file in the directory and continue re- enum er ating for the new devices

Issue: The Intel® Security Driver fails to install.

Solution

: The IFWH.INF file references t he Intel® 82802 Firmware Hub Controller device,

which is also controlled by the Intel® Security Driver. The operating system can
only reference one of these driver sets.

If you are planning to load the INF Files for Intel chipsets afte r O S I nstallation, do
NOT install the IFWH.INF file as described in t he Readme.txt file.

Issue: The Intel® LANDesk Software Package fails to install.

Solution

: The ICHxSMB.INF file references t he Intel® 82801AA and Intel® 82801AB

SMBus Controllers, which are also controlled by the SMBus Device Driver,
included the Intel® LANDesk software pack age.

To address this problem on a system where the SMBus device driver for Intel®
LANDesk is going to be installed, t he user needs to ensure that the
ICHxSMB.INF file is not used.

If you are planning to load the INF Files for Intel chipsets afte r O S I nstallation, do
NOT install the ICHxSMB.INF file as described in Sect ion 6 of the Readme.txt
file.

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 14