Intel CHIPSET - SOFTWARE INSTALLATION REVISION 1-0 - 24-04-2000, Chipset Software Installation Utility User Manual

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Intel® Chipset Software Installation Utility
User’s Manual
Revision 1.00
April 24, 2000
Nickisha W.
System Software Applications Engineer
Intel PCG System Software Marketing
Shane K.
Intel Customer Support
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Revision History
Rev Comments Date
1.00 Initial Release 24 Apr 00
DISCLAIMER Information in this document is pr ovided in connection with Intel pr oduct s . No license, express
or implied, by estoppel or otherwise, to any intellectual propert y rig hts is granted by this document. Except as provided in Intel's Terms and Condit ions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating t o sale and/or use of Intel products including liability or warranties relating to fit ness for a particular purpose, merchantability, or inf ringement of any patent, copyrig ht or other intellectual property right. Intel products ar e not intended for use in medical, life saving, or life-sustaining applications.
Intel may make changes to specif icat ions and product descriptions at any time, without notice. Contact your local Intel sales office or your dist r ibut or to obtain the latest specifications and
before placing your product order. * Other brands and names are the property of their respective owners. Copyright © 2000, Intel Corporation
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Table of Contents
1. S
2. H
3. H
4. I
4.1 D
4.2 D
4.3 O
COPE OF THIS DOCUMENT
OW TO IDENTIFY THE OPERATING SYSTEM VERSION OW TO IDENTIFY THE INTEL CHIPSET
NTEL
ESCRIPTION O YOU NEED THE INTEL BTAINING AND INSTALLING THE INTEL
HIPSET SOFTWARE INSTALLA TION UTILITY FOR INTEL CHIPSETS
® C
.................................................................................................................................................... 7
.............................................................................................................................. 4
............................................................................................................. 6
HIPSET SOFTWARE INSTALLA TION UTILITY
® C
HIPSET SOFTWARE INSTALLATION UTILITY
® C
...................................................................................... 4
...................................................... 7
? ...................................................... 7
.................................. 8
4.3.1 Before Installing the Software................................................................................................................. 8
4.3.2 Command-Line Options.......................................................................................................................... 9
4.3.3 Installing the Software in Interactive Mode .......................................................................................... 11
4.3.4 Installing the Software in Silent Mode.................................................................................................. 11
4.4 C
5. T
ONFIRMING INSTALLATION OF THE INTEL
ROUBLESHOOTING
........................................................................................................................................ 13
HIPSET SOFTWARE
® C
.................................................................. 12
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1. Scope of This Document

This Software User’s Manual provides the necessary information and describes t he pr ocedur es used to successfully obtain support for Intel Chipsets utilizing the Intel® Chipset Software Installation Utility.
The information and procedures pr ovided in this g u ide ar e only relevant to system s using the Intel® 810, Intel® 810E, Intel® 820, and Intel® 840 Chipsets along with W indows* 95, Windows 98, Windows 98 Second Edition (SE), and Windows 2000. Please note that the I nt el® Chipset Software Installation Utility does NOT suppor t Beta or pre-released versions of Windows operating systems.
Customers should always contact the place of purchase or system/software manufacturer with support questions about their specif ic har dware or software configuration.

2. How to Identify the Operating System Version

To determine which version of Windows is installed on your computer, complete the f ollowing steps:
Click on Start Button / Select Settings / Select Control Panel
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Double-click on the System icon that appears in the following window:
Located on the General tab, look for the operating system version, as shown below:
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The version codes are translated in the f ollowing table:
Operating System Code Release Description
Windows 95 4.00.950 Original Retail Version Windows 95 4.00.950a OSR1 Version Windows 95 4.00.950b OSR2 w/o USB Supplement Windows 95 4.00.950b OSR2 with USB Supplement Windows 95 4.00.950c O SR2. 5 with or w/o USB Supplement Windows 98 4.10.1998 Original Retail Version Windows 98 Second Edition (SE) 4.10.2222 Original Retail Version Windows 2000 5.00.2195 Original Retail Version

3. How to Identify the Intel Chipset

If you are unsure which Intel chipset is located in your computer , you will need to look at the motherboard for the chipset m ar kings.
: Some system manufacturers m ay void your warranty if you open the case. Check with
Note
the manufacturer if you have any concerns about this before proceeding.
Caution
the components inside the system.
The Intel® 800 series of chipsets are com pr ised of multiple components. The k ey item s t o identify are the I/O Controller Hub (ICH), Memory Controller Hub (MCH), Graphics Memory Controller Hub (GMCH), and Firmware Hub (FWH) components. The t able below shows the combinations that make up the various Intel chipsets that are supported by the Intel® Chipset Software Installation Utilit y:
Intel Chipsets with Integrated Graphics
Intel Chipset
Intel® 810 chipset 82801AA or 82801AB
Intel® 810E chipset 82801AA or 82801AB
: Make sure you disconnect the power before opening the case. Avoid touching any of
I/O Controller Hub (ICH)
Graphics Memory Controller Hub (GMCH)
FW82810 or FW82810DC100
FW82810E or FW82810DC100
Firmware Hub (FWH)
82802AB or 82802AC
82802AB or 82802AC
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Intel Chipsets
Intel Chipset
I/O Controller Hub (ICH)
Memory Controller Hub (MCH)
Firmware Hub (FWH)
Intel® 820 chipset 82801AA or 82801AB 82820 82802AB or 82802AC Intel® 840 chipset 82801AA or 82801AB 82840 82802AB or 82802AC

4. Intel® Chipset Software Installation Utility for Intel Chipsets

4.1 Description
The Intel® Chipset Soft ware I nst allation Utility was developed for updating Windows* Operating Systems with the Plug and Play feat ur e on Intel chipsets. The Intel Chipset Software Installation Utility is not required or compatible with Operating Systems without the Plug and Play feature, such as Windows NT* 4.0. This utility allows the operating system t o cor r ectly identify the Intel chipset components and pr oper ly configure the system. The Int el Chipset Software Installation Utility installs specific Windows INF files. The INF files inform the operating system how to properly configure the chipset for specific functionality, such as AGP, USB, Core PCI, and ISA PnP services.
For more details about the specific I NF files that are updated, please refer to the README.TXT file that is included with the Intel Chipset Software Installation Utility f or Intel chipsets.

4.2 Do You Need the Intel® Chipset Software Installation Utility?

Find your operating system version and the applicable Intel chipset in t he t able below:
Operating System Version
Intel Chipset
Windows 95
(All Versions)
Intel® 810 chipset YES YES YES N/A NO Intel® 810E chipset YES YES YES N/A NO Intel® 820 chipset YES YES YES N/A NO Intel® 840 chipset YES YES YES N/A NO
Windows 98
(4.10.1998)
"YES,” indicates that the listed oper at ing system version might not optimally conf igure the Intel chipset, and you will need to update your system with the Intel® Chipset Software Inst allat ion Utility if it has not been installed.
"NO" indicates that the operating system should optimally configure the I nt el chipset. The Intel® Chipset Software Installation Utilit y does not need t o be r un.
Windows 98
SE
(4.10.2222)
Windows NT 4.0
(Build 1381)
Windows 2000
(5.00.2195)
"N/A" indicates Not Applicable. Do not run t he I n t el® Chipset Software Installation Utility.
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4.3 Obtaining and Installing the Intel® Chipset Software Installation Utility

The Intel® Chipset Soft ware I nst allation Utility for Intel chipsets can be downloaded f r om the following Intel web site:
http://developer.intel.com/design/software/drivers/platform/inf.htm
The Intel® Chipset Soft ware I nst allation Utility (infinst_enu.zip or infinst _enu. exe) is available for all Windows Operating Systems with the Plug and Play feature. The infinst_enu.zip file is approximately 1.3Mb in size and the infinst_enu.exe file is approximately 1.4Mb in size. The infinst_enu.zip requires a compression ut ility such as WinZip* or PKZip* to unzip the file. The README.TXT file covers topics such as system req uir em ent s, contents of the distribution package, installation instruct ions, troubleshooting hints, and other notes. The RELNOTES.TXT file covers topics such as new features, f ixes, and k nown issues f or t hat Release.
4.3.1 Before Installing the Software
Please review the README.TXT document before installing the Intel® Chipset Soft ware Installation Utility.
Before installing the I nt e l® Chipset Software Installation Utility f or Intel chipsets, you should also confirm that all devices in the System Properties / Device Manager listing are enabled. There should not be any yellow exclamation points or red "X"s, which could indicate a certain device is disabled or experiencing a driver conflict. The Intel® Chipset Software Installation Utility may not work properly if there are devices in the system t hat are disabled.
This software can be installed in two modes: Inter act ive or Silent . The Interactive Mode requires user input during inst allat ion; the Silent Mode does not.
Additionally, this software off er s a set of command line flag options t hat enable extended installation functionality. The comm and- line flags are not case-sensitive.
Two distribution formats are available for the Intel® Chipset Software Installation Utility -- self­extracting .EXE files (INFINST_ENU.EXE) or compressed .ZIP files (INFINST_ENU.ZIP). Due to the different distribution formats available for the Intel® Chipset Sof tware Installation Utility, the command line flag syntax may vary. See Section 4.3.2 f or more information.
After the Intel® Chipset Software Installation Utility has complet ed updat ing your system, you must reboot the system. The first time you reboot, Windows* should detect new hardware and you might be prompted to reboot your system ag ain unt il all new hardware has been detected. After all the new hardware has been detected, verify that all t he devices in Device Manager have been optimally configured. Please ref er to Section 4.4 for confir m ation.
: The following sections that describe extended inst allat ion functionality should only be
Note
used by advanced users that have a specific need for Interactive installat ion. Skip to Section 4.4 in this document if you do not require Interactive installation instructions.
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4.3.2 Command-Line Options
The Intel® Chipset Soft ware I nst allation Utility supports several command line flags for various installation options. All command line flag s and par am et ers must be separated by a space, except for the language code after the '-L' flag .
: Below is a list of all the available command line flags that may be used with the
Note
program call. Note that the '-L' and the '-S' f lags MUST be specified at the end of the command line flag list.
Self-Extracting .EXE Distri but i on:
When installing this software using the .EXE dist r ibut ion, an extr a '-A' must be appended to the INFINST_ENU.EX E pr ogram call (i.e. INFINST_ENU.EXE -A) to successfully pass command line parameters. T he extra '-A' flag for t he self-extracting .EXE package is DIFFERENT from the '-A' comm and line flag option described below.
Example: To extract INF files using the '-A' flag described below, the installation
program should be invoked as follows:
INFINST_ENU.EXE -A - A ( optional -P)
Compressed .ZIP Distribution:
When installing this software using the .ZIP distribution, there is no need to append any extra flags to the SETUP. EX E pr ogram call in order to pass command line flags.
Example: To extract INF files using the '-A' flag described below, the installation
program should be invoked as follows:
SETUP.EXE -A (optional -P)
Below is a list of the available command line flags that m ay be used with the program call. Note that the '-L' and the '-S' flags MUST be specified at the end of the command line flag list.
Flag Description
------ ---------------
Help flag. Displays the list of available command line flags. This
-?
parameter works in the interactive mode only.
-A
Extracts the INF files, README.TX T, RELNOTES.TXT, and instructions for OEM preload (PRELOAD.TX T) to either "C:\ProgramFiles\Intel\InfInst" or the directory specified using t he ' -P' flag. The software will NOT install these INF files to the system. This flag can be combined only with the '-P' flag option. All other options will be ignored if the '- A' flag is specified. This parameter works in either Silent m ode or interactive mode.
Automatically r eboot s the system after inst allat ion. This parameter works
-B
in either Silent mode or interactive mode.
-P <Dir Name>
Specifies the HDD location to which the INF progra m files are copied. If
this flag is used without the '-A' opt ion, only README.TXT and RELNOTES.TXT will be copied to <Dir Name>. The directory name can include spaces. In this case, however, a pair of double quotes ( " ) m ust
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enclose the directory name. This parameter works in either Silent mode or interactive mode.
Runs the Installer in silent mode. No user int er face is displayed. This flag
-S
and the '-L' flag must be placed at the end of the command line f lag list.
-L<LangCode>
Forces the InstallShield user interface to display the specified language during setup. Note that ther e should be NO spaces between '-L’ and the 4-digit language code (see below). T his flag and the '-S' f lag m u st be placed at the end of the command line flag list. This parameter work s in interactive mode only.
Language <LangCode>
------------ ---------------
Chinese (PRC) 0804 Chinese (Taiwan) 0404 Danish 0006 Dutch 0013
English (UK - International) 0809 English (US) 0409 Finnish 000B
French (Canadian) 0C0C French (Standard) 040C German 0007 Italian 0010 Japanese 0011 Korean 0012 Norwegian 0014 Polish 0015 Portuguese (Brazilian) 0416 Portuguese (Standard) 0816 Russian 0019 Spanish 000A Swedish 001D Thai 001E
Use the following table to determine which mode(s) of operation can be used in conjunction with the desired command-line flag option(s):
FLAG INTERACTIVE MODE SILENT MODE
-? X
-A X X
-B X X
-P X X
-S X
-L<LangCode> X
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4.3.3 Installing the Software in Interactive Mode
Check the System Requirements. The operating system must be fully installed and r unning
on the system before running this software.
Close any running applications. Otherwise, you may experience difficulties.
Run the InstallShield* installation program :
Self-extracting .EXE distribution: INFINST_ENU.EXE Compressed .ZIP distribution : SETUP.EXE
You will be prompted to agree to the license agr eem ent . If you do not agree, the I nst aller
will exit before extracting any files.
Follow the on-screen instructions and use the default settings to complete the setup, once
the Operating system has rebooted.
This completes the installation of the Intel® Chipset Software Inst allation Utility.
4.3.4 Installing the Software in Silent Mode
Check the System Requirements. The operating system must be fully installed and r unning
on the system before running this software.
Close any running applications. Otherwise, you may experience difficulties.
Run the InstallShield installation program:
For silent inst all with auto- reboot: Self-extracting .EXE distribution: INFINST_ENU.EXE -a -b -s Compressed .ZIP distribution: SETUP.EXE -b -s
- OR ­ For silent inst all without aut o- reboot: Self-extracting .EXE distribution: INFINST_ENU.EXE -a -s Compressed .ZIP distribution: SETUP.EXE -s
The utility will perform the necessary updates and recor d t he installation status in the
following system registry key:
HKEY_LOCAL_MACHINE\Software\Intel\INFInst
If the utility was invoked with the "INFINST _ENU.EXE -a -b -s" mode, t he system will
automatically reboot if the update was successful.
: The system MUST be rebooted for all device updates to take effect.
Note
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4.4 Confirming Installation of the Intel® Chipset Software

After installing the Intel® Chipset Software Installation Utility, Device Manager should indicate that your system is now using the Intel Chipset Devices. Device Manager can be accessed by going to: Start Button / Settings / Control Panel / System / Device Manager. Select the radio button next to 'View devices by connection.' Expand the 'Plug and Play BIOS' listing, and t hen the 'PCI bus' listing:
Example: Intel® 820 Chipset
: After the Int el® Chipset Software Installation Utility is installed, t here should not be any
Note
yellow exclamation points ( ! ) associated with any of the Intel chipset devices. Also note, the INF name strings/descr ipt ions m ay vary, depending upon t he I ntel Chipset in your
system
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5. Troubleshooting
After installing t he I ntel® Chipset Software Installat ion Ut ilit y for Intel chipsets, cert ain symptoms may be seen depending on the system configur at ion. The following sections detail each of these symptoms as well as possible causes and resolutions:
Issue: System locks up during Device Manager remove or during restart.
Solution
Issue: After running the setup progr am and rebooting the machine, Windows report s ESDI_506.pdr
Solution
<Windows>\System\IOSubsys directory, and click OK.
Issue: After running the setup progr am and rebooting the machine, Windows report s UHCD.SYS
USBD.SYS USBHUB.SYS
: System lockup can occur during Restart as a r esult of several possible system
issues. In the event of system lockup, rest art the machine and view Device Manager. If devices are listed properly and the system does not experiences any other issues, then the .INF file restor e process was successful. If devices are not configured correctly, try rerunning the procedures outlined in the Readme.txt file.
If this does not fix problems or further problems are experienced, reinstall the operating system.
that it cannot find one of the follow ing f iles:
: Click Browse in the dialog box where this problem occurs. Locate the
The system should be able to locate this file in this directory and continue re­enumerating for the new devices.
that it cannot find one of the follow ing f iles:
Solution
<Windows>\System32\drivers (for Windows 98)
- OR ­ <Windows>\System (for Windows 95) directory, and click OK.
Issue: During setup, installation stops and prom pt s for one of the following files: UHCD.SYS USBD.SYS
Solution
Issue: After running the setup progr am and rebooting the machine, Windows repor t s
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: Click Browse in the dialog box where this problem occurs, locate the
The system should be able to locate this file in this directory and continue re­enumerating for the new devices.
USBHUB.SYS
: Ensure that the Windows 95 USB Supplement has been installed prior to running
the Chipset Software Installation Ut ilit y setup program.
that it cannot find the following file: isapnp.vxd
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Solution
: Click Browse in the dialog box where this problem occurs, locate the
<Windows>\System directory, and click O K.
The system should be able to locate this file in this directory and continue re­enumerating for the new devices.
Issue: After performing the silent install, the HKLM\Software\Intel\InfInst key was not
created or the data of the value "install" is not " s uccess" .
Solution
: This is caused by one of the following scenarios:
- The current system does not contain a supported oper ating system, or
- The current system does not contain a supported chipset.
Verify the System Requirements in out lined in the Chipset Software Installation Utility Readme.txt file.
Issue: After r unning t he setup program and rebooting the machine, W indow s r epor ts
that it cannot find one of following files:
Isapnp.vxd
Solution
: Click Browse in the dialog box where this problem occurs, locate the
<Windows>\System directory and click OK. The system should be able to locate this file in the directory and continue re- enum er ating for the new devices
Issue: The Intel® Security Driver fails to install.
Solution
: The IFWH.INF file references t he Intel® 82802 Firmware Hub Controller device,
which is also controlled by the Intel® Security Driver. The operating system can only reference one of these driver sets.
If you are planning to load the INF Files for Intel chipsets afte r O S I nstallation, do NOT install the IFWH.INF file as described in t he Readme.txt file.
Issue: The Intel® LANDesk Software Package fails to install.
Solution
: The ICHxSMB.INF file references t he Intel® 82801AA and Intel® 82801AB
SMBus Controllers, which are also controlled by the SMBus Device Driver, included the Intel® LANDesk software pack age.
To address this problem on a system where the SMBus device driver for Intel® LANDesk is going to be installed, t he user needs to ensure that the ICHxSMB.INF file is not used.
If you are planning to load the INF Files for Intel chipsets afte r O S I nstallation, do NOT install the ICHxSMB.INF file as described in Sect ion 6 of the Readme.txt file.
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