Intel 62230ANHU User Manual

SETUP GUIDE

Regulatory model: P12F Regulatory type: P12F001

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and
tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or
death.

If you purchased a Dell™ n Series computer, any references in this document to the Microsoft® Windows® operating systems are
not applicable.

This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of
Rovi Corporation. Reverse engineering and disassembly are prohibited.

__________________

Information in this document is subject to change without notice.

© 2011 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, XPS™, and DellConnect™ are trademarks of Dell Inc.; Intel® and Centrino®
are registered trademarks and Core™ is a trademark of Intel Corporation in the U.S. and other countries; Microsoft®, Windows®,
and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries; Blu‑ray Disc™ is a trademark of the Blu‑ray Disc Association; Bluetooth® is a registered
trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

January 2011 P/N F58TD Rev. A00

Contents

Setting Up Your XPS Laptop . . . . . . . .7

Before Setting Up Your Computer . . . . . . 7

Connect the AC Adapter . . . . . . . . . . . . . . 8

Connect the Network Cable

(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Press the Power Button . . . . . . . . . . . . . .10

Set Up Microsoft Windows . . . . . . . . . . . 11

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . 12

Enable or Disable Wireless (Optional). . . 14

Set Up Wireless Display (Optional) . . . . .16

Set Up 3D TV (Optional). . . . . . . . . . . . . . 18

Connect to the Internet (Optional). . . . .20

Using Your XPS Laptop. . . . . . . . . . . 22

Right View Features . . . . . . . . . . . . . . . . .22

Left View Features . . . . . . . . . . . . . . . . . . 24

Back View Features . . . . . . . . . . . . . . . . .28

Computer Base and Keyboard

Features. . . . . . . . . . . . . . . . . . . . . . . . . . .30

Touch Pad Gestures . . . . . . . . . . . . . . . . . 34

Multimedia Control Keys . . . . . . . . . . . . .36

Display Features . . . . . . . . . . . . . . . . . . . .38

Status Lights and Indicators. . . . . . . . . . .40

Disabling Battery Charging . . . . . . . . . . . 41

Using the Optical Drive . . . . . . . . . . . . . . 42

Software Features. . . . . . . . . . . . . . . . . . . 43

NVIDIA 3DTV Play. . . . . . . . . . . . . . . . . . .44

NVIDIA Optimus Technology. . . . . . . . . .45

Dell DataSafe Online Backup. . . . . . . . . .46

Dell Stage . . . . . . . . . . . . . . . . . . . . . . . . . 47

3

Contents

Free Fall Sensor. . . . . . . . . . . . . . . . . . . . .48

Solving Problems . . . . . . . . . . . . . . . 49

Beep Codes. . . . . . . . . . . . . . . . . . . . . . . .49

Network Problems . . . . . . . . . . . . . . . . . .50

Power Problems . . . . . . . . . . . . . . . . . . . . 51

Memory Problems . . . . . . . . . . . . . . . . . . 52

Lockups and Software Problems . . . . . .53

Using Support Tools . . . . . . . . . . . . . 56

Dell Support Center . . . . . . . . . . . . . . . . .56

My Dell Downloads . . . . . . . . . . . . . . . . . 57

Hardware Troubleshooter . . . . . . . . . . . .58

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 58

Restoring Your Operating

System . . . . . . . . . . . . . . . . . . . . . . . . .61

System Restore. . . . . . . . . . . . . . . . . . . . .62

Dell DataSafe Local Backup. . . . . . . . . . . 63

4

System Recovery Media . . . . . . . . . . . . . .65

Dell Factory Image Restore . . . . . . . . . . . 66

Getting Help. . . . . . . . . . . . . . . . . . . . 68

Technical Support and Customer

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .69

DellConnect . . . . . . . . . . . . . . . . . . . . . . .69

Online Services. . . . . . . . . . . . . . . . . . . . .70

Automated Order‑Status Service . . . . . . 71

Product Information. . . . . . . . . . . . . . . . . 71

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . 72

Before You Call. . . . . . . . . . . . . . . . . . . . . 74

Contacting Dell. . . . . . . . . . . . . . . . . . . . . 76

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . .77

Specifications . . . . . . . . . . . . . . . . . . 79

Appendix. . . . . . . . . . . . . . . . . . . . . . . 87

Information for NOM, or Official

Mexican Standard (Only for Mexico). . . . 87

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Contents

5

Contents

6

Setting Up Your XPS Laptop

This section provides information about
setting up your Dell XPS laptop.

Before Setting Up Your
Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your laptop may
cause it to overheat. To prevent overheating
ensure that you leave a minimum of 5.1 cm
(2 inches) on the right and left sides. You
should never place your computer in an
enclosed space, such as a cabinet or drawer
while it is powered on.

WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate
the computer performance, or cause
a fire. The computer turns on the fan
when the computer gets hot. Fan
noise is normal and does not indicate a
problem with the fan or the computer.

CAUTION: Placing or stacking heavy
or sharp objects on the computer may
result in permanent damage to the
computer.

7

Setting Up Your XPS Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge
protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.

8

Setting Up Your XPS Laptop

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

9

Setting Up Your XPS Laptop

Press the Power Button

10

Setting Up Your XPS Laptop

Set Up Microsoft Windows

Your Dell computer is preconfigured with the Microsoft Windows operating system. To set up
Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screens will take you through several
procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render
your computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download
and install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, go to
support.dell.com/MyNewDell.

11

Setting Up Your XPS Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it
was in when you purchased the computer, while preserving data files (without the need of the
Operating System disc). You can use the system recovery media if changes to the hardware,
software, drivers, or other system settings have left the computer in an undesirable operating
state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc•

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

12

Setting Up Your XPS Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 8).

Insert the disc or USB key in the computer.2.

Click 3. Start → All Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on restoring your operating system using the system recovery
media, see “System Recovery Media” on page 65.

13

Setting Up Your XPS Laptop

Enable or Disable Wireless (Optional)

14

Setting Up Your XPS Laptop

To enable or disable wireless:

Ensure that your computer is turned on.1.

Press the <Fn><F2> keys on the keyboard. 2.
The current status of the wireless radios appears on the screen.

Wireless enabled

Wireless disabled

Press the <Fn><F2> keys again to switch between the wireless enabled or disabled states.3.

NOTE: Pressing the <Fn><F2> keys allows you to quickly turn off wireless radios (Wi‑Fi and
Bluetooth), such as when you are asked to disable all wireless radios on an airplane flight.

15

Setting Up Your XPS Laptop

Set Up Wireless Display
(Optional)

NOTE: The wireless display feature may

not be supported on all computers. For
information about the hardware and
software requirements for setting up
wireless display, go to www.intel.com.

The Intel wireless display feature allows
you to share your computer display to a TV
without the use of cables. You must connect
a wireless display adapter to your TV before
setting up wireless display.

NOTE: The wireless display adapter does
not ship with your computer and must be
purchased separately.

If your computer supports the wireless display
feature, the Intel Wireless Display icon will
be available on the Windows desktop.

16

To set up wireless display:

Turn on your computer.1.

Ensure that wireless is enabled (see “Enable 2.
or Disable Wireless” on page 14).

Connect the wireless display adapter to 3.
the TV.

Turn on the TV.4.

Select the appropriate video source 5.
for your TV, such as HDMI1, HDMI2, or
S‑Video.

Double‑click the Intel Wireless Display 6.
icon on the desktop.
The Intel Wireless Display window
appears.

Select 7. Scan for available displays.

Select your wireless display adapter from 8.
the Detected wireless displays list.

Enter the security code that appears on 9.
your TV.

To enable wireless display:

Double‑click the Intel Wireless Display 1.
icon on the desktop.
The Intel Wireless Display window
appears.

Select 2. Connect to Existing Adapter.

NOTE: You can download and install the
latest driver for “Intel Wireless Display
Connection Manager” from

support.dell.com.

NOTE: For more information about

wireless display, see the wireless display
adapter documentation.

Setting Up Your XPS Laptop

17

Setting Up Your XPS Laptop

Set Up 3D TV (Optional)

NOTE: To know if your TV supports the

3D features available on your computer,
see System Requirements at

www.nvidia.com/3dtv.

Connect your computer to the 3D TV 1.
using a HDMI cable.

NOTE: The HDMI cable transmits both
audio and video signals.

Set up the HDMI 1.4 3D TV:2.

Browse to the 3D settings menu on a.
your TV.

Set the 3D mode to b. Automatic.

Set the eye order for the glasses to c.

default or normal.

NOTE: Do not change the eye order

settings when using NVIDIA 3DTV Play as
the application controls the timing of the
glasses.

18

NOTE: If you are unable to view the

entire Windows desktop on your TV, use
the 3D TV’s settings to reduce the display
resolution.

NOTE: For more information about
configuring the 3D settings, see the
documentation that shipped with
your TV.

Set your TV as the primary display:3.

Right‑click the desktop and select a.

NVIDIA Control Panel.

In the b. NVIDIA Control Panel window,
click Display to expand the selection
(if not already expanded) and then click

Set up multiple display.

In the c. Verify the display configuration
section, right‑click the 3D TV and
select Make this the Windows primary

display.

Setting Up Your XPS Laptop

Set up the NVIDIA 3DTV Play application:4.

In the a. NVIDIA Control Panel window,
click Stereoscopic 3D to expand the
selection (if not already expanded) and
then click Set up stereoscopic 3D.

Select the b. Enable stereoscopic 3D
check box. The 3DTV Play setup wizard
appears.

Ensure that the 3DTV Play logo appears c.
in the control panel.

Change the desktop resolution to match 5.
the resolution of the 3D content type:

In the NVIDIA Control Panel window, click
Display to expand the selection
(if not already expanded) and then click

Change resolution.

For 3D gaming, set the resolution to •

720p, 1280x720 and refresh rate to
60/59 Hz in HD 3D mode.

For Blu‑ray 3D playback, set the •
resolution to 1080p, 1920x1080 and
refresh rate to 24/23 Hz in HD 3D mode.

NOTE: For TVs using PAL system with
refresh rates of 50 Hz or 100 Hz or NTSC
system with refresh rates of 60 Hz or
120 Hz, set the resolution to 720p and
refresh rate to 60/59 Hz.

NOTE: The performance of games may
reduce in HD 3D mode even if 3DTV Play
is disabled. To maximize performance,
select HD or SD mode when 3DTV Play
is disabled.

Check the HDMI audio on the TV by 6.
playing a video, game, or music and
adjusting the volume on the TV.

NOTE: For more information on 3D TV,
see “NVIDIA 3DTV Play” on page 44.

19

Setting Up Your XPS Laptop

Connect to the Internet
(Optional)

To connect to the Internet, you need an
external modem or network connection and
an Internet Service Provider (ISP).

If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one from dell.com.

Setting Up a Wired Connection

If you are using a dial‑up connection, •
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup

instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 21.

20

Setting Up a Wireless Connection

NOTE: To set up your wireless router,

see the documentation that shipped with
your router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless
router:

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 14).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network, and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 5.
complete the setup.

Setting Up Your XPS Laptop

Setting Up Your Internet
Connection

ISPs and ISP offerings vary by country.
Contact your ISP for offerings available in
your country.

If you cannot connect to the Internet but
have successfully connected in the past,
the ISP might have a service outage. Contact
your ISP to check the service status, or try
connecting again later.

Have your ISP information ready. If you do
not have an ISP, the Connect to the Internet
wizard can help you get one.

To set up your Internet connection:

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and
then click Network and Sharing Center→

Set up a new connection or network→
Connect to the Internet.

The Connect to the Internet window
appears.

NOTE: If you do not know which type
of connection to select, click Help me
choose or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

21

Using Your XPS Laptop

1 2 3

This section provides information about the features available on your Dell XPS laptop.

Right View Features

22

Using Your XPS Laptop

1

Audio-out/Headphone connector — Connects to a pair of headphones or to a

powered speaker or sound system.

2

Audio-in/Microphone connector — Connects to a microphone or inputs signal for

use with audio programs.

3 Optical drive — Plays or records CDs and DVDs. For more information, see “Using the

Optical Drive” on page 42.

CAUTION: Do not use non-standard-size or shape discs (including mini-CDs and mini­DVDs) or you will damage the drive.

23

Using Your XPS Laptop

2 3

1

Left View Features

24

Using Your XPS Laptop

1

HDMI connector — Connects to a TV for both 5.1 audio and video signals.

NOTE: When used with a monitor, only the video signal is read.

2

Mini-DisplayPort connector — Digital interface standard connector that connects to

external DisplayPort monitors and projectors.

NOTE: Use the appropriate cable based on the connectors available on your computer
and display. You may need to use an appropriate adapter to connect your display to the
computer if the connector on your display and the computer is different.

You can purchase the Mini‑DisplayPort adapter and VGA or DVI cables at www.dell.com

3

eSATA/USB combo connector with USB PowerShare — Connects to eSATA

compatible storage devices (such as external hard drives or optical drives) or USB devices
(such as a mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare
feature allows you to charge USB devices when the computer is powered on/off or in
sleep state.

NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases, turn on the computer to charge the device.

NOTE: If you turn off your computer while charging a USB device, the device stops

charging. To continue charging, disconnect the USB device and connect it again.

NOTE: The USB PowerShare feature is automatically shut off when only 10% of the total
battery life remains.

25

Using Your XPS Laptop

5 6 7

4

26

Using Your XPS Laptop

4

USB 3.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard,

printer, external drive, or MP3 player; provide faster data transmission between your
computer and USB devices.

5 9-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital

photos, music, videos, and documents stored on memory cards. For the supported
memory cards, see “Specifications” on page 79.

NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no media
card is installed in the slot; blanks from other computers may not fit your computer.

6 Battery status indicator lights (5) — Each light indicates approximately 20% of the total

battery charge.

7 Battery status indicator button — Turns on the battery status indicator lights when

pressed.

27

Using Your XPS Laptop

2

1

Back View Features

28

Using Your XPS Laptop

1

AC adapter connector — Connects to the AC adapter to power the computer and

charge the battery.

2

Network connector — Connects your computer to a network or a broadband device

if you are using a wired network.

29

Using Your XPS Laptop

1

2

3

4

Computer Base and Keyboard Features

30

Using Your XPS Laptop

1

Power button and light — Press to turn on or off your computer. The light on the

button indicates the power states. For more information on the power button light, see
“Status Lights and Indicators” on page 40

2 Function key row — The dual display enable or disable key , wireless enable or

disable key , battery charge status key , brightness increase and decrease

keys, optical drive eject key , and the multimedia keys are located in this row. To

use the controls press the <Fn> + the required function/multimedia key.

For more information on the multimedia keys, see “Multimedia Control Keys” on page 36.

3 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move

selected items, and left‑click by tapping the surface.

The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch
pad settings, double‑click the Synaptics Pointing Device icon in the notification area of
your desktop. For more information, see “Touch Pad Gestures” on page 34.

4 Touch pad buttons (2) — Provide left‑click and right‑click functions like those on a

mouse.

31

Using Your XPS Laptop

5

32

Using Your XPS Laptop

5 Keyboard/Backlit Keyboard — The backlit keyboard provides visibility in dark

environments by illuminating all symbols on the keys.

Backlit keyboard brightness settings — Ambient light sensor on the display detects

the available environment light and adjusts the brightness of the display and keyboard
backlighting. To change the setting manually, press the <Fn><F6> keys to toggle the three
lighting states (in the given order):

full keyboard brightness•

half keyboard brightness•

no lighting•

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Using Your XPS Laptop

Touch Pad Gestures

Scroll

Allows you to scroll through content. The
scroll feature includes:

Scroll Vertical — Allows you to scroll up or
down on the active window.

Move two fingers up or down
to scroll the selected object.

Move two fingers up or down
at a fast pace to activate
vertical auto scrolling.

Tap on the touch pad to stop
auto scrolling.

34

Scroll Horizontal — Allows you to scroll left

or right on the active window.

Move two fingers left or right
to scroll the selected object.

Move two fingers left or right
at a fast pace to activate
horizontal auto scrolling.

Tap on the touch pad to stop
auto scrolling.

Flick

Allows you to flip content forward or
backward based on the direction of the flick.

Move three fingers quickly in
the desired direction to flip
content in the active window.

Using Your XPS Laptop

Zoom

Allows you to increase or decrease the
magnification of the screen content. The
zoom feature includes:

Pinch — Allows you to zoom‑in or zoom‑out
by moving two fingers apart or bringing them
closer together on the touch pad.

To zoom in:
Move two fingers apart to
enlarge the view of the active
window.

To zoom out:
Move two fingers close
together to reduce the view
of the active window.

Rotate

Allows you to rotate the active content on the
screen. The rotate feature includes:

Twist — Allows you to rotate the active
content using two fingers where one finger is
anchored and the other rotates.

Keeping the thumb in
place, move the index
finger in an arced direction
right or left to rotate the
selected item clockwise or
counterclockwise.

35

Using Your XPS Laptop

Multimedia Control Keys

The multimedia control keys are located on the function key row on the keyboard. To use the
multimedia controls, press the <Fn> + the required key. You can configure the multimedia
control keys using the System Setup (BIOS) utility or Windows Mobility Center.

System Setup

Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1.

In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.

Function Key First — This is the default option. Press any function key to perform the
associated function. For multimedia action, press <Fn> + the required multimedia key.

Multimedia Key First — Press any multimedia key to perform the associated multimedia action.
For function, press <Fn> + the required function key.

NOTE: The Multimedia Key First option is active only in the operating system.

Windows Mobility Center

Press the <1. ><X> keys to launch Windows Mobility Center.

In the 2. Function Key Row, select Function Key or Multimedia Key.

36

Using Your XPS Laptop

Mute the sound Play the previous track or chapter

Decrease the volume level Play or pause

Increase the volume level Play the next track or chapter

Eject the disc from the optical drive

37

Using Your XPS Laptop

1

234

Display Features

38

5

Using Your XPS Laptop

1 Microphones (2) — Provides high‑quality sound for video conferencing and voice

recording.

2 Camera indicator light — Indicates if the camera is on or off.

3 Camera — Built‑in camera for video capture, conferencing, and chat. The camera

supports the H.264 video compression codec which provides high‑quality video at low
data transmission rates.

4 Ambient light sensor — Detects the available environment light and adjusts the brightness

of the display and keyboard backlighting.

5 Display-hinge light — The light on the display‑hinge indicates the power states. For more

information on the logo light, see “Status Lights and Indicators” on page 40

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Using Your XPS Laptop

Status Lights and Indicators

Display-Hinge Light

Indicator light status Computer state(s) Battery charge status

AC adapter solid white on/off/hibernate charging

breathing white standby charging

off off/hibernate fully charged

Battery

40

solid amber on low battery (<= 10%)

breathing white standby > 10%

breathing amber standby low battery (<=10%)

off off/hibernate not charging

Using Your XPS Laptop

Power Button Light

Indicator light status Computer state(s)

solid white
breathing white
off

NOTE: For information on power problems, see “Power Problems” on page 51.

on
standby
off/hibernate

Disabling Battery Charging

You may be required to disable the battery charging feature while on an airplane flight.
To quickly disable the battery charging feature:

Ensure that your computer is turned on.1.

Click 2. Start .

In the search box, type 3. Power Options and press <Enter>.

In the 4. Power Options window, click Dell Battery Meter.

In the 5. Battery Status window, click Turn off Battery Charging and then click OK.

NOTE: Battery charging can also be disabled in the System Setup (BIOS) utility.

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Using Your XPS Laptop

12 cm

Using the Optical Drive

CAUTION: Do not use non-standard-size or shape discs (including mini-CDs and
mini-DVDs) or you will damage the drive.

NOTE: Do not move the computer while playing or recording CDs and DVDs.

Place the disc in the center of the disc slot, with the label‑side up and gently push the disc into
the slot. The drive will automatically pull the disc in and begin reading its content.

To eject a disc from the drive, press <Fn> along with the eject key on the keyboard (see
“Multimedia Control Keys” on page 36).

42

Using Your XPS Laptop

Software Features

FastAccess Facial Recognition

Your computer may have the FastAccess
facial recognition feature. This feature helps
keep your Dell computer secure by learning
the unique appearance of your face and uses
this to verify your identity to automatically
supply login information when you would
normally enter this information yourself (such
as for logging on to a Windows account or
secure websites). For more information, click

Start → All Programs → FastAccess.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards,
fliers, and spreadsheets. You can also edit
and view digital photographs and images.
Check your purchase order for software
installed on your computer.

After connecting to the Internet, you can
access websites, setup an e‑mail account,
and upload or download files.

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Using Your XPS Laptop

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs/DVDs,
listen to music and Internet radio stations.

You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to
disc, saved on portable products such as MP3
players and handheld entertainment devices,
or played and viewed directly on connected
TVs, projectors, and home theater equipment.

44

NVIDIA 3DTV Play

The NVIDIA 3DTV Play application installed
on your computer allows you to play 3D
games, watch Blu‑ray 3D videos, and browse
3D photos.

3D Games

The NVIDIA 3DTV Play application supports
the same games as NVIDIA 3D Vision.

NOTE: For a list of supported 3D games,
go to www.nvidia.com.

Playing Games in 3D

Launch the game in full‑screen mode.1.

If you see a message stating that the 2.
current mode is not HDMI 1.4 compatible,
set the in‑game resolution to 720p,

1280x720 in HD 3D mode.

Using Your XPS Laptop

NVIDIA Optimus
Technology

Your XPS laptop is equipped with NVIDIA’s
Optimus technology. The Optimus
technology enhances the performance of
your computer, while minimizing the impact
on battery life. It enables you to combine the
graphic processing capability of the integrated
Intel graphic processing unit (GPU) with the
discrete NVIDIA GPU while running graphic‑
intensive applications such as 3D games.
The NVIDIA GPU is turned on only for preset
applications and thus extends the battery life.

The Optimus technology is enabled through
an application profile. When an application
is launched, the video drivers check if the
application has an associated application
profile.

If an application profile exists, the NVIDIA •
GPU is enabled and the application
runs in performance mode. The NVIDIA
GPU is disabled automatically when the
application is closed.

If an application profile does not exist, only •
the integrated Intel GPU is used.

The default list of application profiles
is updated frequently by NVIDIA and is
automatically downloaded to your computer
when you are connected to the Internet.

You can also create application profiles for
any application on your computer. This
may be required for newly released games
or applications that do not have a default
application profile.

45

Using Your XPS Laptop

Changing the Application Profile
Settings

Right‑click the desktop and select 1. NVIDIA

Control Panel.

In the 2. NVIDIA Control Panel window, click

3D Settings to expand the selection (if not

already expanded) and then click Manage

3D Settings.

In the 3. Program Settings tab, click Add

and browse to select the application’s

executable file (.exe). Once added, you can

change the settings for that application.

To change the settings for a specific
application, select the application in the
Select a program to customize: list and make
the desired changes.

NOTE: For more information on the
NVIDIA control panel’s options and
settings, click Help.

46

Dell DataSafe Online
Backup

NOTE: Dell DataSafe Online is supported

only on Windows operating systems.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect
your data and other important files from
catastrophic incidents like theft, fire, or natural
disasters. You can access the service on
your computer using a password‑protected
account.

For more information, go to

DellDataSafe.com.

To schedule backups:

Double‑click the Dell DataSafe Online 1.
icon in the notification area of your
desktop.

Follow the instructions on the screen.2.

Using Your XPS Laptop

Dell Stage

The Dell Stage software provides access
to your favorite media and multi‑touch
applications.

To launch Dell Stage, click Start →

All Programs→ Dell Stage→ Dell Stage.

NOTE: Some of the applications on

Dell Stage can also be launched through
the All Programs menu.

You can customize Dell Stage as follows:

Rearrange an application shortcut — Select •
and hold the application shortcut until
it blinks and then drag the application
shortcut to a desired location on Dell
Stage.

Minimize — Drag the Dell Stage window to •
the bottom of the screen.

Personalize — Select the settings icon and •
then choose the desired option.

The following are the applications available on
Dell Stage:

NOTE: Some of the applications may not
be available based on the selections you
made while purchasing your computer.

MUSIC• — Play music or browse through
your music files by album, artist, or song
title. You can also listen to internet radio
stations from across the globe. The
optional Napster application allows you to
download songs when connected to the
Internet.

DOCUMENTS• — Provides quick access to
the Documents folder on your computer.

PHOTO• — View, organize, or edit your
pictures. You can create slideshows
and collections of your pictures and
upload them to Facebook or Flickr when
connected to the Internet.

•DELL WEB — Provides a preview of up to
four of your favorite web pages. Click or
tap the web page preview to open it in the
web browser.

47

Using Your XPS Laptop

VIDEO• — View videos. The optional
CinemaNow application allows you to
purchase or rent movies and TV shows
when connected to the Internet.

SHORTCUTS• — Provides quick access to
your frequently‑used programs.

Web Tile — Provides a preview of up to •
four of your favorite web pages. The tile
allows you to add, edit, or delete a web
page preview. Click the web page preview
to open it in the web browser. You can also
create multiple Web Tiles through the Apps
Gallery.

48

Free Fall Sensor

Free fall sensor protects your computer hard
drive from possible damage, by detecting
a free fall state caused by accidentally
dropping the computer. When a free fall
state is detected, the hard drive is placed in
a safe state to protect against damage to the
read/write head and possible data loss. Your
hard drive returns to normal operation, when
the free fall state is no longer detected.

Solving Problems

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 56 or “Contacting Dell” on page 76.

WARNING: Only trained service
personnel should remove the computer
cover. See the
support.dell.com/manuals for advanced
service instructions.

Service Manual

at

Beep Codes

Your computer might emit a series of beeps
during start‑up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, write
down the beep code and contact Dell (see
“Contacting Dell” on page 76) for assistance.

NOTE: To replace parts, see the Service
Manual at support.dell.com.

Beep
Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory
module is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Eight Display failure

49

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has
been disabled on the computer.

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Check if wireless is enabled on the •
computer (see “Enable or Disable Wireless”
on page 14).

Re‑establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 20).

Interference may be blocking or •
interrupting your wireless connection.
Try moving the computer closer to your
wireless router.

50

Wired Connections

If the wired network connection is lost —

The network cable is loose or damaged.

Check the network cable to ensure it is •
plugged in and not damaged.

Solving Problems

Power Problems

If the power light is off — The computer is

either turned off, in hibernate mode, or is not
receiving power.

Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.

Reseat the AC adapter cable into both the •
power connector on the computer and
the electrical outlet.

If the AC adapter cable is plugged into a •
power strip, ensure that the power strip is
plugged into an electrical outlet and that
the power strip is turned on. Also bypass
power protection devices, power strips,
and power extension cables to verify that
the computer turns on properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that
the light on the AC adapter is on.

If the power light is solid white and the
computer is not responding — The display

may not be responding.

Press the power button until the computer •
turns off and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 76).

If the power light is breathing white — The
computer is in standby or the display may not
be responding.

Press a key on the keyboard, move the •
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.

If the display is not responding, press the •
power button until the computer turns off
and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 76).

51

Solving Problems

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting
or blocking other signals. Some possible
causes of interference are:

Power, keyboard, and mouse extension •
cables.

Too many devices connected to a •
power strip.

Multiple power strips connected to the •
same electrical outlet.

52

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements. If
necessary, install additional memory (see
the Service Manual at
support.dell.com/manuals).

Reseat the memory module(s) into the •
connector(s) (see the Service Manual at
support.dell.com/manuals).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 76).

If you experience other memory problems —

Run Dell Diagnostics (see “Dell •
Diagnostics” on page 58).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 76).

Solving Problems

Lockups and Software
Problems

If the computer does not start up — Ensure

that the AC adapter cable is firmly connected
to the computer and to the electrical outlet.

If a program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Select the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check
the software documentation. If necessary,
uninstall and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on the CD.

If the computer stops responding or a solid
blue screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by
pressing a key on your keyboard, or by
moving your mouse, press the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.

If a program is designed for an earlier
Microsoft Windows operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to an earlier version of Microsoft
Windows operating system.

53

Solving Problems

To run the Program Compatability Wizard:

Click 1. Start → Control Panel→

Programs→ Run programs made for
previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

54

Ensure that your computer meets –
the minimum hardware requirements
needed to run the software. See
the software documentation for
information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

Write down any error message that is –
displayed to help in troubleshooting
when contacting Dell.

Solving Problems

55

Using Support Tools

Dell Support Center

All the support you need – one convenient
location.

The Dell Support Center provides system alerts,
performance improvement offers, system
information, and links to other Dell tools and
diagnostic services.

To launch the application, click Start → All

Programs→ Dell→ Dell Support Center→
Launch Dell Support Center.

The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, warranty status, and
alerts on improving the performance of your
computer.

56

The home page also provides links to access:

PC Checkup — Run hardware diagnostics,
see which program occupies the maximum
memory on your hard drive, and track the
changes made to your computer each day.

PC Checkup Utilities

Drive Space Manager • — Manage your hard

drive using a visual representation of the
space consumed by each type of file.

Performance and Configuration •
History — Monitor system events and

changes over time. This utility displays all
hardware scans, tests, system changes,
critical events and restoration points on
the day they occurred.

Using Support Tools

Detailed System Information — View

detailed information about your hardware
and operating system configurations; access
copies of your service contracts, warranty
information, and warranty renewal options.

Get Help — View Dell Technical Support
options, Customer Support, Tours and Training,
Online Tools, Owner’s Manual, Warranty
Information, FAQs, and so on.

Backup and Recovery — Create recovery
media, launch recovery tool, and online file
backup.

System Performance Improvement
Offers— Acquire software and hardware

solutions that will help improve your system
performance.

For more information about Dell
Support Center and to download and
install the available support tools, go to

DellSupportCenter.com.

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre‑installed on your
new Dell computer do not include a backup
CD or DVD. This software is available on
the My Dell Downloads website. From this
website you can download available software
for reinstallation or create your own backup
media.

To register and use My Dell Downloads:

Go to 1. DownloadStore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall the software or create a backup 3.
media for future use.

57

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during the
operating system setup or is detected but
incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in the
search field and press <Enter> to start the
search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

58

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups
and Software Problems” on page 53 and run
Dell Diagnostics before you contact Dell for
technical assistance.

Ensure that the device you want to test
displays in the system setup utility and is
active. To enter the system setup (BIOS)
utility, turn on (or restart) your computer and
press <F2> when the Dell logo appears.

Using Support Tools

Starting Dell Diagnostics

When you run Dell diagnostics, the computer
invokes the Enhanced Pre‑boot System
Assessment (ePSA). The ePSA includes a series
of diagnostic tests for devices such as the
system board, keyboard, display, memory,
hard drive, and so on.

Turn on (or restart) your computer.1.

When the DELL logo appears, press <F12> 2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

Select 3. Diagnostics from the boot menu
and press <Enter>.

During the assessment, answer any questions
that appear.

If a failure is detected, the computer •
stops and beeps. To stop the assessment
and restart the computer, press <n>; to
continue to the next test, press <y>; to
retest the component that failed, press <r>.

If failures are detected during the •
Enhanced Pre‑boot System Assessment,
write down the error code(s) and contact
Dell (for more information, see “Contacting
Dell” on page 76).

59

Using Support Tools

If the Enhanced Pre‑boot System Assessment
completes successfully, the following
message appears “Do you want to run

the remaining memory tests? This
will take about 30 minutes or
more. Do you want to continue?
(Recommended).”

If you are experiencing memory issues,
press <y>, otherwise press <n>. The following
message is displayed: “Enhanced Pre-boot
System Assessment Complete.”

Click Exit to reboot your computer.

60

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

CAUTION: Using Dell Factory Image Restore or the
your operating system permanently deletes all data files on your computer. If possible,
backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of

System Restore and DataSafe Local Backup

when installing the Dell factory‑installed software on a
newly installed hard drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System disc to reinstall only the operating system on your computer

NOTE: The Operating System disc may not ship with your computer.

Operating System

disc to restore

61

Restoring Your Operating System

System Restore

The Microsoft Windows operating systems
provide a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of
your data files. System Restore does not
monitor your data files or recover them.

Starting System Restore

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

62

Click 3. Next and follow the instructions on
the screen.

In the event that System Restore did not
resolve the issue, you may undo the last
system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files and
exit any open programs. Do not alter,
open, or delete any files or programs
until the system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last restoration and click

Next.

Restoring Your Operating System

Dell DataSafe Local
Backup

CAUTION: Using Dell DataSafe Local
Backup to restore your operating system
permanently removes any programs
or drivers installed after you received
your computer. Create backup media of
applications you need to install on your
computer before using Dell DataSafe
Local Backup. Use Dell DataSafe Local
Backup only if System Restore did not
resolve your operating system problem.

CAUTION: Although Dell Datasafe
Local Backup is designed to preserve
the data files on your computer, it is
recommended that you backup your
data files before using Dell DataSafe
Local Backup.

NOTE: If Dell DataSafe Local Backup is

not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 66) to restore
your operating system.

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media (see “Create •
System Recovery Media (Recommended)“
on page 12)

Dell DataSafe Local Backup Basic

To restore the operating system and Dell
factory‑installed software while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, and so on) connected to the
computer and remove any newly added
internal hardware.

NOTE: Do not disconnect the
AC adapter.

63

Restoring Your Operating System

Turn on your computer.3.

When the DELL logo appears, press <F8> 4.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System
Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process may take
an hour or more depending on the size
of the data to be restored.

NOTE: For more information, see
knowledge base article 353560 at

support.dell.com.

64

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based •
on file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double‑click the Dell DataSafe Local 1.
Backup icon in the notification area of
your desktop.

Click 2. UPGRADE NOW!

Follow the instructions on the screen.3.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system
recovery media is designed to preserve
the data files on your computer, it is
recommended that you backup your
data files before using the system
recovery media.

You can use the system recovery media,
created using Dell DataSafe Local Backup, to
return your hard drive to the operating state
it was in when you purchased the computer
while preserving the data files on your
computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of the recovery options installed on
your computer.

Hard drive failure that prevents data from •
being recovered.

To restore the operating system and Dell
factory‑installed software on your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

Select the appropriate boot device from 3.
the list and press <Enter>.

Follow the instructions on the screen.4.

logo appears, press <F12>

65

Restoring Your Operating System

Dell Factory Image
Restore

CAUTION: Using Dell Factory Image
Restore to restore your operating
system permanently deletes all data
on the hard drive and removes any
programs or drivers installed after you
received your computer. If possible,
back up the data before using this
option. Use Dell Factory Image Restore
only if System Restore did not resolve
your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore
is not available on your computer, use
Dell DataSafe Local Backup (see “Dell
DataSafe Local Backup” on page 63) to
restore your operating system.

66

Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from the
hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.

Starting Dell Factory Image
Restore

Turn on the computer. 1.

When the DELL logo appears, press <F8> 2.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

Restoring Your Operating System

Select 3. Repair Your Computer.
The System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on 5.
as a local user. To access the command
prompt, type administrator in the User
name field, then click OK.

Click 6. Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.

NOTE: Depending upon your
configuration, you may need to select

Dell Factory Tools, then Dell Factory
Image Restore.

Click 7. Next.
The Confirm Data Deletion screen
appears.

NOTE: If you do not want to proceed
with the Factory Image Restore, click
Cancel.

Select the check box to confirm that you 8.
want to continue to reformat the hard
drive and restore the system software to
the factory condition, then click Next.

The restore process begins and may
take five or more minutes to complete.
A message appears when the operating
system and factory‑installed applications
have been restored to factory condition.

Click 9. Finish to restart the computer.

67

Getting Help

If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:

See “Solving Problems” on page 1. 49
for information and procedures that
pertain to the problem your computer is
experiencing.

See “Dell Diagnostics” on page 2. 58 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 75.

Use Dell’s extensive suite of online 4.
services available at Dell Support (support.
dell.com) for help with installation and
troubleshooting procedures. See “Online
Services” on page 70 for a more extensive
list of Dell Support online.

If the preceding steps have not resolved the 5.
problem, see “Before You Call” on page 74.

68

NOTE: Call Dell Support from a

telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.

NOTE: Dell’s Express Service Code
system may not be available in all
countries.

When prompted by Dell’s automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the Dell

Accessories folder, double‑click the Express
Service Code icon, and follow the directions.

NOTE: Some of the services are not

always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.

Getting Help

Technical Support and
Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff use computer‑based diagnostics
to provide fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 74 and then see the contact
information for your region or go to

support.dell.com.

DellConnect

DellConnect is a simple online access
tool that allows a Dell service and support
associate to access your computer through
a broadband connection, diagnose your
problem and repair it all under your
supervision. For more information, go to

dell.com/DellConnect.

69

Getting Help

Online Services

You can learn about Dell products and
services on the following websites:

dell.com•

dell.com/ap• (Asian/Pacific countries only)

dell.com/jp• (Japan only)

euro.dell.com• (Europe only)

dell.com/la• (Latin American and Caribbean

countries)

dell.ca• (Canada only)

You can access Dell Support through the
following websites and e‑mail addresses:

Dell Support Websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

supportapj.dell.com• (Asia Pacific only)

70

Dell Support E-mail Addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America

and Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales E-mail
Addresses

[e-mail]• (Asian/Pacific

countries only)

[e-mail]• (Canada only)

Anonymous File Transfer Protocol
(FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e‑mail address as your password.

Getting Help

Automated Order-Status
Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the
automated order‑status service. A recording
prompts you for the information needed to
locate and report on your order.

If you have a problem with your order, such
as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance.
Have your invoice or packing slip handy when
you call.

For the telephone number to call for your
region, see “Contacting Dell” on page 76.

Product Information

If you need information about additional
products available from Dell, or if you would
like to place an order, go to the Dell website
at dell.com. For the telephone number to
call for your region or to speak to a sales
specialist, see “Contacting Dell” on page 76.

71

Getting Help

Returning Items for
Repair Under Warranty or
for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, ensure that you back up any data
on the hard drive(s) and on any other
storage device in the product. Remove
any and all confidential, proprietary
and personal information, as well as
removable media, such as CDs and media
cards. Dell is not responsible for any of
your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that
may be included with your return.

72

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 76.

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist 3.
(see “Diagnostic Checklist” on page 75),
indicating the tests that you have run and any
error messages reported by Dell Diagnostics
(see “Dell Diagnostics” on page 58).

Include any accessories that belong with 4.
the item(s) being returned (AC adapter
cable, software, guides, and so on) if the
return is for credit.

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of
loss during shipment to Dell. Collect
On Delivery (C.O.D.) packages are not
accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

Getting Help

73

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated‑support telephone system direct your call more efficiently. You may also be
asked for your Service Tag.

Locating Your Service Tag

The Service Tag for your computer can be found on a label at the bottom of your computer.

1 Service Tag

74

1

Getting Help

Remember to fill out the following
Diagnostic Checklist. If possible, turn on your
computer before you call Dell for assistance
and call from a telephone at or near the
computer. You may be asked to type some
commands at the keyboard, relay detailed
information during operations, or try other
troubleshooting steps possible only at the
computer itself. Ensure that the computer
documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the bottom of the •
computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

75

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and •
troubleshooting procedures you
performed:

76

Contacting Dell

For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Go to 1. dell.com/ContactDell.

Select your country or region.2.

Select the appropriate service or support 3.
link based on your requirement.

Choose the method of contacting Dell that 4.
is convenient for you.

Finding More Information and Resources

If you need to: See:

reinstall your operating system “System Recovery Media” on page 65

run a diagnostic program for your computer “Dell Diagnostics” on page 58

reinstall system software “My Dell Downloads” on page 57

for more information about the Microsoft
Windows operating system and features

find your Service Tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support

upgrade your computer with new or
additional components like a new hard drive

reinstall or replace a worn or defective part
access the battery

support.dell.com

the bottom of your computer

“Dell Support Center” on page 56

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may
void your warranty. Check your warranty
and return policies before working inside
your computer.

77

Finding More Information and Resources

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find drivers and downloads; readme files

access technical support and product help

check on your order status for new
purchases

find solutions and answers to common
questions

locate information for last‑minute updates
about technical changes to your computer
or advanced technical‑reference material for
technicians or experienced users

78

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

dell.com/regulatory_compliance

support.dell.com

Specifications

This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer.

NOTE: Offerings may vary by region. For more information on the configuration of your
computer, see the Detailed System Information section in the Dell Support Center. To
launch the Dell Support Center, click Start → All Programs→ Dell→

Dell Support Center→ Launch Dell Support Center.

Computer Model

Dell XPS L511Z

Computer Information

System chipset Mobile Intel 6 series

express chipset HM67

Processor type Intel Core i5

Intel Core i7

Memory

Memory
module
connector

Memory
module
capacities

Minimum
memory

Maximum
memory

two SODIMM connectors

2 GB and 4 GB

4 GB

8 GB

79

Specifications

Memory

Memory type 1333 MHz SODIMM DDR3

NOTE: For instructions on upgrading
the memory, see the Service Manual at

support.dell.com/manuals.

Connectors

Audio one microphone‑in

connector, one stereo
headphones/speakers
connector

NOTE: You can also use the connectors to
set up 5.1 channel speakers

Mini‑Card one half Mini‑Card slot

HDMI
connector

Network
adapter

80

one 19‑pin connector

one RJ45 connector

Connectors

USB two 4‑pin USB

3.0‑compliant connectors

Mini‑
DisplayPort

eSATA one 7‑pin/4‑pin eSATA/

Media Card
Reader

one 20‑pin connector

USB combo connector
with PowerShare

one 9‑in‑1 slot

Specifications

Media Card Reader

Cards
supported

Secure Digital (SD)
memory card

Secure Digital Input
Output (SDIO)

Secure Digital High
Capacity (SDHC)

Secure Digital eXtended
Capacity (SDXC)

Memory Stick

Memory Stick PRO

Memory Stick eXtended
Capacity (MSXC)

MultiMedia Card (MMC)

xD‑Picture Card

Camera

Camera
resolution

Video resolution 1280 x 1024

1.3 megapixel HD

Communications

Modem
(optional)

Network
adapter

Wireless WLAN and Bluetooth

external V.92 56 K USB
modem

10/100/1000 Ethernet
LAN on system board

wireless technology

81

Specifications

Audio

Audio
controller

Speakers 2 x 1.5 Watt

Volume
controls

82

Realtek ALC269

software program menus
and media controls

Video

Integrated

Video
controller

Video
memory

Discrete

Video
controller

Video
memory

Intel HD Graphics

up to 1.6 GB

NVIDIA GeForce GT 525M

1 GB or 2 GB DDR3

Display

Type 15.6‑inch HD WLED,

TrueLife

15.6‑inch Full HD WLED,
TrueLife

Specifications

Display

Dimensions:

Height 193.59 mm (7.62 inches)

Width 344.16 mm (13.54 inches)

Diagonal 396.42 mm (15.60 inches)

Maximum
resolution

Refresh rate 60 Hz

Operating
angle

Horizontal
viewing angle

Vertical
viewing angle

Pixel pitch 0.2265 mm x 0.2265 mm

HD: 1366 x 768

FHD: 1920 x 1080

0° (closed) to 135°

40/40

15/30 (H/L)

Battery

8‑cell “smart” lithium ion:

Height 11 mm (0.43 inches)

Width 94.13 mm (3.70 inches)

Depth 235.65 mm (9.2 inches)

Weight 0.43 kg (0.96 lb)

Voltage 14.8 V

Charge time
(approximate)

Operating time battery operating time

Coin‑cell
battery

4 hours (when the
computer is turned off)

varies depending on
operating conditions

CR‑2032

83

Specifications

AC Adapter

NOTE: Use only AC adapters specified

for use with your computer. See the
safety information that shipped with
your computer.

Input voltage 100‑240 VAC

Input current
(maximum)

Input
frequency

Output power 90 W

Output current 4.62 A (continuous)

Rated output
voltage

Operating
temperature

Storage
temperature

84

1.60 A

50‑60 Hz

19.5 VDC

0° to 40°C
(32° to 104°F)

–40° to 70°C
(–40° to 158°F)

Keyboard (Backlit)

Number of
keys

Layout QWERTY/AZERTY/Kanji

86 (U.S. and Canada);

87 (Europe); 90 (Japan);

87 (Brazil)

Touch Pad

X/Y position
resolution
(graphics table
mode)

Size:

Width 100 mm (3.94 inches)

Height 53.15 mm (2.09 inches)

240 cpi

Specifications

Physical

Height 24.4 mm (0.96 inches)

Width 385.2 mm (15.16 inches)

Depth 260 mm (10.23 inches)

Weight (with
8‑cell battery)

configurable to less than

2.57 kg (5.68 lb)

Computer Environment

Temperature range:

Operating 0° to 35°C

(32° to 95°F)

Storage –40° to 65°C

(–40° to 149°F)

Relative humidity (maximum):

Operating 10% to 90%

(noncondensing)

Storage 5% to 95%

(noncondensing)

Computer Environment

Maximum vibration (using a random
vibration spectrum that simulates user
environment):

Operating 0.66 GRMS

Non‑Operating 1.30 GRMS

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2‑ms half‑sine pulse; for
non‑operating — measured with the hard
drive in head‑parked position and a 2‑ms
half‑sine pulse):

Operating 110 G

Non‑Operating 160 G

Altitude
(maximum):

Operating –15.2 to 3048 m

( –50 to 10,000 ft)

85

Specifications

Computer Environment

Storage –15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne
contaminant level

86

G1 as defined by ISA‑
S71.04‑1985

Appendix

Information for NOM, or Official Mexican Standard
(Only for Mexico)

The following information is provided in the device(s) described in this document in
accordance with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 – Flat 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory
model number Voltage Frequency

P12F 100‑240 VAC 50‑60 Hz 1.60 A 19.5

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at

dell.com/regulatory_compliance.

Electricity
consumption

Output
voltage

VDC

Output
intensity

4.62 A

87

Index

A

airflow, allowing 7

B

backup and recovery 46

C

calling Dell 74

Camera 39

CDs, playing and creating 44

computer capabilities 43

computer, setting up 7

connect(ing)

to the Internet 20

Contacting Dell online 76

Control strip 31

customer service 69

88

D

DataSafe Local Backup 63

DellConnect 69

Dell Factory Image Restore 66

Dell Stage 47

Diagnostic Checklist 75

discs

ejecting 42

drivers and downloads 78

DVDs, playing and creating 44

E

email addresses

for technical support 70

F

finding more information 77

Index

FTP login, anonymous 70

H

hardware problems

diagnosing 58

Hardware Troubleshooter 58

help

getting assistance and support 68

I

Internet connection 20

ISP

Internet Service Provider 20

M

memory problems

solving 52

mini‑DisplayPort connector 25

Multimedia Control Keys 36

N

network connection

fixing 50

NVIDIA Optimus Technology 45

O

Optical Drive

Using 42

P

power problems, solving 51

power strips, using 8

problems, solving 49

products

information and purchasing 71

R

resources, finding more 77

restoring factory image 66

89

Index

S

setup, before you begin 7

shipping products

for return or repair 72

software features 43

software problems 53

solving problems 49

specifications 79

support email addresses 70

support sites

worldwide 70

System Recovery Media 65

system reinstall options 61

System Restore 62

System Setup

entering 36

function key behavior 36

90

T

Touch Pad

Gestures 34

U

USB PowerShare 25

W

warranty returns 72

Windows

Program Compatibility Wizard 53

Windows Mobility Center 36

wired network

network cable, connecting 9

wireless network connection 50

Index

91

0F58TDA00

Printed in the U.S.A.

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