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Appendix C. Lenovo limited warranty
What this warranty does not cover
This warranty does not cover the following:
• uninterrupted or error-free operation of a product;
• loss of, or damage to, your data;
• any software programs, whether provided with the product or installed
subsequently;
• failure or damage resulting from misuse, accident, modification,
unsuitable physical or operating environment, natural disasters, power
surges, or improper maintenance by you;
• damage caused by a non-authorized service provider;
• failure of, or damage caused by, any third party products, including
those that Lenovo may provide or integrate into the Lenovo product at
your request; and
• any technical or other support, such as assistance with “how-to”
questions and those regarding product set-up and installation.
This warranty is voided by removal or alteration of identification labels on
the product or its parts.
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Appendix C. Lenovo limited warranty
Limitation of liability
Lenovo is responsible for loss or damage to your product only while it is: 1) in
your Service Provider’s possession; or 2) in transit in those cases where the
Service Provider is responsible for the transportation.
Neither Lenovo nor your Service Provider is responsible for any of your data
including confidential, proprietary, or personal data contained in a product.
You should remove and/or backup all such information from the product
prior to its service or return.
Circumstances may arise where, because of a default on Lenovo’s part or
other liability, you may be entitled to recover damages from Lenovo. In each
such instance, regardless of the basis of your claim against Lenovo
(including breach, negligence, misrepresentation, or other contract or tort
claim), except and to the extent that liability cannot be waived or limited by
applicable laws, Lenovo shall not be liable for more than the amount of
actual direct damages suffered by you, up to the amount you paid for the
product. This limit does not apply to damages for bodily injury (including
death) and damage to real property or tangible personal property for which
Lenovo is liable under law.
This limit also applies to Lenovo’s suppliers, resellers, and your Service
Provider. It is the maximum amount for which Lenovo, its suppliers, resellers,
and your Service Provider are collectively responsible.
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Appendix C. Lenovo limited warranty
UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS,
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE
FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS OR
DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT
OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS,
BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Dispute resolution
If you acquired the product in
or Sri Lanka
be finally settled by arbitration held in Singapore and this warranty shall be
governed, construed and enforced in accordance with the laws of Singapore,
without regard to conflict of laws. If you acquired the product in
disputes arising out of or in connection with this warranty shall be finally
settled by arbitration held in Bangalore, India. Arbitration in Singapore shall
be held in accordance with the Arbitration Rules of Singapore International
Arbitration Center (“SIAC Rules”) then in effect. Arbitration in India shall be
held in accordance with the laws of India then in effect. The arbitration award
shall be final and binding on the parties without appeal. Any award shall be
in writing and set forth the findings of fact and the conclusions of law. All
, disputes arising out of or in connection with this warranty shall
Cambodia, Indonesia, Philippines, Vietnam
India
,
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Appendix C. Lenovo limited warranty
arbitration proceedings, including all documents presented in such
proceedings, shall be conducted in the English language, and the English
language version of this warranty prevails over any other language version in
such proceedings.
Other rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR
JURISDICTION TO JURISDICTION. YOU MAY ALSO HAVE OTHER
RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT WITH
LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY
RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL
LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT
CANNOT BE WAIVED OR LIMITED BY CONTRACT.
European Economic Area (EEA)
Customers in the EEA may contact Lenovo at the following address: EMEA
Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851
01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware
products purchased in EEA countries may be obtained in any EEA country in
which the product has been announced and made available by Lenovo.
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*Excludes some components. 90-day limited warranty for power adapters, keyboards, plastics and
hinges.
Country or region of
purchase
Tai w an
India, China (Hong Kong S.A.R.),
China (Macau S.A.R.)
Indonesia, Malaysia, Singapore,
Thailand, Philippines, Vietnam,
South Africa, France, Austria,
Belgium, Croatia, Czech Republic,
Denmark, Egypt, Finland,
Germany, Greece, Hungary, Israel,
Ireland, Italy, Lithuania, Latvia,
Netherlands, Norway, Romania,
Spain, Sweden, Switzerland, the
United Kingdom, Saudi Arabia,
UAE
Australia, New Zealand, Japan1, 3
United States of America, Canada,
Mexico, Brazil
Russia, Ukraine, the republic of
Kazakhstan
Poland, Turkey
War ra nty
period
parts and Labor 1 year
battery pack 1 year
parts and Labor 1 years limited
warranty *
battery pack - 1 year
parts and Labor 1 years
battery pack - 1 year
parts and Labor 2 years
battery pack - 1 year
Type of
warranty
service
3, 4
1, 4
1, 4
4
1, 4
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Appendix C. Lenovo limited warranty
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your product and the
available service. Scheduling of service will depend upon the time of your
call, parts availability, and other factors.
Types of warranty service
1 Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time
upon request. CRUs that are easily installed by you are called Self-service
CRUs, while Optional-service CRUs may require some technical skill and
tools. Installation of Self-service CRUs is your responsibility. You may
request that a Service Provider install Optional-service CRUs under one of
the other types of warranty service designated for your product. An
optional service offering may be available for purchase from Lenovo to
have Lenovo install Self-service CRUs for you. You may find a list of CRUs
and their designation in the publication that ships with your product or at
www.lenovo.com/CRUs
any, will be specified in the materials shipped with a replacement CRU.
When return is required: 1) return instructions, a prepaid return shipping
label, and a container will be included with the replacement CRU; and 2)
you may be charged for the replacement CRU if your Service Provider does
not receive the defective CRU within thirty (30) days of your receipt of the
replacement.
. The requirement to return a defective CRU, if
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Appendix C. Lenovo limited warranty
2 On-site Service
Under On-Site Service, your Service Provider will either repair or exchange
the product at your location. You must provide a suitable working area to
allow disassembly and reassembly of the Lenovo product. For some
products, certain repairs may require your Service Provider to send the
product to a designated service center.
3 Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or
exchanged at a designated service center, with shipping arranged by your
Service Provider. You are responsible for disconnecting the product. A
shipping container will be provided to you for you to return your product
to a designated service center. A courier will pick up your product and
deliver it to the designated service center. Following its repair or exchange,
the service center will arrange the return delivery of the product to you.
4 Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired
or exchanged at a designated service center, with delivery or shipping
arranged by you. You are responsible to deliver or mail, as your Service
Provider specifies, (prepaid by you unless specified otherwise) the product,
suitably packaged to a designated location. After the product has been
repaired or exchanged, it will be made available for your collection. Failure
to collect the product may result in your Service Provider disposing of the
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Appendix C. Lenovo limited warranty
product as it sees fit. For Mail-in Service, the product will be returned to
you at Lenovo’s expense, unless your Service Provider specifies otherwise.
5 Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product
to your location. You are responsible for its installation and verification of
its operation. The replacement product becomes your property in exchange
for the failed product, which becomes the property of Lenovo. You must
pack the failed product in the shipping carton used to ship the replacement
product and return it to Lenovo. Transportation charges, both ways, are
paid by Lenovo. Failure to use the carton in which the replacement product
was received may result in your responsibility for damage to the failed
product during shipment. You may be charged for the replacement product
if Lenovo does not receive the failed product within thirty (30) days of your
receipt of the replacement product.
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Appendix D. Customer replaceable units (CRUs)
Customer Replaceable Units (CRUs) are computer parts that can be
upgraded or replaced by the customer. There are two types of CRUs:
internal and external. External CRUs are easy to install, whereas internal
CRUs require some technical skills and in some cases might require tools
such as a screwdriver. However, both internal and external CRUs are safe
for removal by the customer.
Customers are responsible for replacing all external CRUs. Internal CRUs
can be removed and installed by customers or by a Lenovo service
technician during the warranty period.
Your computer contains the following types of external CRUs:
• External CRUs (pluggable): These CRUs unplug from the computer.
Examples of these types of CRUs include the AC adapter and power
cord.
• External CRUs with latches: These CRUs include a latch to help you
remove and replace the part. Examples of these types of CRUs include
the notebook main battery, an optical drive, a hard-disk drive, and an
extended battery.
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Appendix D. Customer replaceable units (CRUs)
Your computer contains the following types of internal CRUs:
• Internal CRUs (located behind an access panel): These CRUs are
isolated parts within the computer that are concealed by an access panel
that is typically secured by either one or two screws. Once the access
panel is removed, only the specific CRU is visible. Examples of these
types of CRUs include memory modules and hard disk drives.
• Internal CRUs (located within the product): These CRUs are accessible
only by opening the computer’s outer case. Examples of these CRUs
include PCI Express Mini Cards and the integrated keyboard.
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Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area.
Any reference to a Lenovo product, program, or service is not intended to
state or imply that only that Lenovo product, program, or service may be
used. Any functionally equivalent product, program, or service that does
not infringe any Lenovo intellectual property right may be used instead.
However, it is the user’s responsibility to evaluate and verify the
operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject
matter described in this document. The furnishing of this document does
not give you any license to these patents. You can send license inquiries, in
writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of
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Appendix E. Notices
express or implied warranties in certain transactions, therefore, this
statement may not apply to you.
This information could include technical inaccuracies or typographical
errors. Changes are periodically made to the information herein; these
changes will be incorporated in new editions of the publication. Lenovo
may make improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time without notice.
The products described in this document are not intended for use in
implantation or other life support applications where malfunction may
result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or
warranties. Nothing in this document shall operate as an express or
implied license or indemnity under the intellectual property rights of
Lenovo or third parties. All information contained in this document was
obtained in specific environments and is presented as an illustration. The
result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any
way it believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of
those Web sites. The materials at those Web sites are not part of the materials
for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating
environments may vary significantly. Some measurements may have been
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