HP ze2300 User Manual

Maintenance and Service Guide

HP Pavilion ze2300 Notebook PC Compaq Presario M2300 Notebook PC

Document Part Number: 383111-002

November 2005

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, Celeron, and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion ze2300 Notebook PC Compaq Presario M2300 Notebook PC Second Edition November 2005 First Edition February 2005 Document Part Number: 383111-002

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–32

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2

Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–14

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–18

3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–20

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 Mini PCI Communications Module . . . . . . . . . . . . 5–16

5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.14 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

5.15 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–41

5.16 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43

5.17 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–45

5.18 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.19 Battery Connector Board. . . . . . . . . . . . . . . . . . . . 5–49

5.20 Power Connector Board . . . . . . . . . . . . . . . . . . . . 5–52

5.21 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–54

5.22 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–56

5.23 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–58

Contents

Maintenance and Service Guide v

Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

D Display Component Recycling

Index

vi Maintenance and Service Guide

Product Description

The HP Pavilion ze2300 Notebook PC 1 and the Compaq Presario M2300 Notebook PC 2 offer advanced modularity, Intel® Mobile Pentium® M and Celeron® M processors, and extensive multimedia support.

HP Pavilion ze2300 and Compaq Presario M2300

Maintenance and Service Guide 1–1

Product Description

1.1 Features

Numerous references are made throughout this Maintenance and

✎

Service Guide to “full-featured” and “defeatured” computer models. A model is considered to be full-featured if it has 3 Universal Serial Bus ports and the following components:

■ S-Video-out jack

■ Expansion port 2

■ 6-in-1 Digital Media Slot or 6-in-1 Memory Reader

A computer model is considered to be defeatured if it has only 2 Universal Serial Bus ports and none of the components in the preceding list.

■ The following processors are available, varying by

computer model:

❏ Intel Pentium M 750 (1.80-GHz) with 400-MHz

front-side bus (FSB)

❏ Intel Pentium M 740 (1.70-GHz) with 400-MHz FSB

❏ Intel Pentium M 735A (1.70-GHz) with 400-MHz FSB

❏ Intel Pentium M 730 (1.60-GHz) with 400-MHz FSB

❏ Intel Pentium M 725A (1.60-GHz) with 400-MHz FSB

❏ Intel Celeron M 380 (1.70-GHz) with 400-MHz FSB

❏ Intel Celeron M 370 (1.50-GHz) with 400-MHz FSB

❏ Intel Celeron M 360 (1.40-GHz) with 400-MHz FSB

❏ Intel Celeron M 350 (1.30-GHz) with 400-MHz FSB

Full-featured models feature both Intel Pentium M and

✎

Celeron M processors. Defeatured models feature only Celeron M processors.

1–2 Maintenance and Service Guide

Product Description

■ 15.0-inch XGA (1024 × 768) TFT display with over

16.7 million colors

■ 80-, 60-, or 40-GB high-capacity hard drive, varying by

computer model

■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz,

expandable to 1.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device with dedicated vertical scroll

region

■ Integrated 10Base-T/100 Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11b and

802.11b/g WLAN device

■ Support for one Type II PC Card slot, with support for both

32-bit (CardBus) and 16-bit PC Cards

■ External 65-watt AC adapter with 3-wire power cord

■ 6-cell or 12-cell Li-Ion battery pack

■ Stereo speakers with volume up and down buttons

■ Support for the following optical drives:

❏ 8X DVD-ROM drive

❏ 24X DVD/CD-RW Combo Drive

❏ 8X DVD±RW/R and CD-RW Combo Dual Layer Drive

Maintenance and Service Guide 1–3

Product Description

■ Connectors:

❏ External monitor port

❏ Universal Serial Bus (USB) v. 2.0 (up to 3 ports)

❏ RJ-11 (modem) jack

❏ RJ-45 (network) jack

❏ Audio-out (headphone) jack

❏ Audio-in (microphone) jack

❏ Power

❏ IEEE 1394 digital port

❏ S-Video-out jack (select models only)

❏ Expansion port 2 (select models only)

❏ 6-in-1 Digital Media Slot (select models only)

❏ 6-in-1 Memory Reader (select models only)

1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.14, “RTC Battery,” for more information).

1–4 Maintenance and Service Guide

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1.3 Power Management

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

Product Description

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Management (ACPM)

compliance

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the HP Pavilion ze2300 computer are shown below and described in Table 1-1.

Front Components, HP Pavilion ze2300

1–6 Maintenance and Service Guide

Tabl e 1-1

Front Components

HP Pavilion ze2300

Item Component Function

1 Speakers (2) Produce stereo sound.

Product Description

2 Wireless light (select

models only)

3Power light ■ On: Computer is turned on.

4 IDE (Integrated Drive

Electronics) drive light

5 Battery light ■ On: The battery pack is charging.

6 Display release button Opens the computer.

7Audio-in

(microphone) jack

8Audio-out

(headphone) jack

On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth® module (select models only), are turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off.

On or blinking: The internal hard drive or an optical drive is being accessed.

■ Blinking: The battery pack has reached a low-battery condition.

■ Off: The battery pack is fully charged or not inserted.

Connects an optional monaural (single sound channel) microphone.

Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.

Maintenance and Service Guide 1–7

Product Description

The external components on the front of the Compaq Presario M2300 computer are shown below and described in Table 1-2.

Front Components, Compaq Presario M2300

1–8 Maintenance and Service Guide

Tabl e 1-2

Front Components

Compaq Presario M2300

Item Component Function

1 Speakers (2) Produce stereo sound.

Product Description

2 Wireless light (select

models only)

3Power light ■ On: Computer is turned on.

4 IDE (Integrated Drive

Electronics) drive light

5 Battery light ■ On: The battery pack is charging.

6 Display release button Opens the computer.

7Audio-in

(microphone) jack

8Audio-out

(headphone) jack

On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth module (select models only), are turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off.

On or blinking: The internal hard drive or an optical drive is being accessed.

■ Blinking: The battery pack has reached a low-battery condition.

■ Off: The battery pack is fully charged or not inserted.

Connects an optional monaural (single sound channel) microphone.

Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.

Maintenance and Service Guide 1–9

Product Description

The external components on the right side of the HP Pavilion ze2300 computer are shown below and described in Table 1-3.

Right-Side Components, HP Pavilion ze2300

1–10 Maintenance and Service Guide

Tabl e 1-3

Right-Side Components

HP Pavilion ze2300

Item Component Function

Product Description

1 USB ports (1 or 2

depending on the computer model)

2 6-in-1 Digital Media

Slot (select models only)

3 1394 port

(select models only)

4 6-in-1 Digital Media

Slot light (select models only)

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

7 Security cable slot Attaches an optional security cable to the

Security solutions are designed to act as deterrents. These

deterrents may not prevent a product from being mishandled or stolen.

Connect an optional USB device.

Supports an optional digital memory card.

Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder.

On: A digital memory card is being accessed.

Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

computer.

Maintenance and Service Guide 1–11

Product Description

The external components on the right side of the Compaq Presario M2300 computer are shown below and described in Table 1-4.

Right-Side Components, Compaq Presario M2300

1–12 Maintenance and Service Guide

Tabl e 1-4

Right-Side Components

Compaq Presario M2300

Item Component Function

Product Description

1 USB ports (1 or 2

depending on the computer model)

2 6-in-1 Memory Reader

(select models only)

3 1394 port

(select models only)

4 6-in-1 Memory Reader

light (select models only)

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

7 Security cable slot Attaches an optional security cable to the

Security solutions are designed to act as deterrents. These

deterrents may not prevent a product from being mishandled or stolen.

Connect optional USB devices.

Supports an optional digital memory card.

Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder.

On: A digital memory card is being accessed.

Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

computer.

Maintenance and Service Guide 1–13

Product Description

The external components on the left side of the HP Pavilion ze2300 computer are shown below and described in Table 1-5.

Left-Side Components, HP Pavilion ze2300

1–14 Maintenance and Service Guide

Product Description

Tabl e 1-5

Left-Side Components

HP Pavilion ze2300

Item Component Function

1 Power connector Connects an AC adapter cable.

2 Monitor port Connects an optional VGA monitor or

projector.

3 Expansion port 2*

(select models only)

4 RJ-45 jack Connects an optional network cable.

5 RJ-11 jack Connects the modem cable.

6 USB port Connects an optional USB device.

7 PC Card slot Supports an optional Type I or Type II 32-bit

8 PC Card eject button Ejects an optional PC Card from the

*The computer has only one expansion port. The term describes the type of expansion port.

Connects the computer to an optional docking device.

(CardBus) or 16-bit PC Card.

PC Card slot.

expansion port 2

Maintenance and Service Guide 1–15

Product Description

The external components on the left side of the Compaq Presario M2300 computer are shown below and described in Table 1-6.

Left-Side Components, Compaq Presario M2300

1–16 Maintenance and Service Guide

Product Description

Tabl e 1-6

Left-Side Components

Compaq Presario M2300

Item Component Function

1 Power connector Connects an AC adapter cable.

2 Monitor port Connects an optional VGA monitor or

projector.

3 Expansion port 2*

(select models only)

4 RJ-45 (network) jack Connects an optional network cable.

5 RJ-11 (modem) jack Connects the modem cable.

6 USB port Connects an optional USB device.

7 PC Card slot Supports an optional Type I or Type II 32-bit

8 PC Card eject button Ejects an optional PC Card from the

*The computer has only one expansion port. The term describes the type of expansion port.

Connects the computer to an optional docking device.

(CardBus) or 16-bit PC Card.

PC Card slot.

expansion port 2

Maintenance and Service Guide 1–17

Product Description

The external components on the rear panel of the HP Pavilion ze2300 computer are shown below and described in Table 1-7.

Rear Panel Components, HP Pavilion ze2300

Tabl e 1-7

Rear Panel Components

HP Pavilion ze2300

Item Component Function

1 Battery bay Holds a battery pack.

2 Exhaust vent Provides airflow to cool internal

components.

To prevent overheating, do not obstruct vents. Do not allow a

hard surface, such as a printer, or a soft surface, such as pillows, thick rugs, or clothing, to block airflow.

1–18 Maintenance and Service Guide

The external components on the rear panel of the Compaq Presario M2300 computer are shown below an described in Table 1-8.

Rear Panel Components, Compaq Presario M2300

Tabl e 1-8

Rear Panel Components

Compaq Presario M2300

Item Component Function

1 Battery bay Holds a battery pack.

Product Description

2 Exhaust vent Provides airflow to cool internal

components.

To prevent overheating, do not obstruct vents. Do not allow a

hard surface, such as a printer, or a soft surface, such as pillows, thick rugs, or clothing, to block airflow.

Maintenance and Service Guide 1–19

Product Description

The computer keyboard components on the HP Pavilion ze2300 computer are shown below and described in Table 1-9.

Keyboard Components, HP Pavilion ze2300

1–20 Maintenance and Service Guide

Product Description

Table 1-9

Keyboard Components

HP Pavilion ze2300

Item Component Function

1 Function keys (12) Perform system and application tasks.

When combined with the fn key, several keys perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn

4 Windows logo key Displays the Windows Start menu.

5Windows

6 Arrow keys Moves the cursor around the screen.

7 Keypad keys (15) Can be used like the keys on an external

8 num lock key On: Enables numeric lock, turns on the

key Combines with other keys to perform

system tasks. For example, pressing fn+f7 decreases screen brightness.

Displays a shortcut menu for items

applications key

beneath the pointer.

numeric keypad.

embedded numeric keypad, and turns on the num lock light.

Maintenance and Service Guide 1–21

Product Description

The computer keyboard components on the Compaq Presario M2300 computer are shown below and described in Table 1-10.

Keyboard Components, Compaq Presario M2300

1–22 Maintenance and Service Guide

Product Description

Table 1-10

Keyboard Components

Compaq Presario M2300

Item Component Function

1 Function keys (12) Perform system and application tasks.

When combined with the Fn key, the function keys perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 Fn

4 Windows logo key Displays the Windows Start menu.

5Windows

6 Arrow keys Move the cursor around the screen.

7 Keypad keys (15) Can be used like the keys on an external

8 num lock key Enables numeric lock, turns on the

key Combines with other keys to perform

system tasks. For example, pressing Fn+F7 decreases screen brightness.

Displays a shortcut menu for items

applications key

beneath the pointer.

numeric keypad.

embedded numeric keypad, and turns on the num lock light.

Maintenance and Service Guide 1–23

Product Description

The computer top components on the HP Pavilion ze2300 are shown below and described in Table 1-11.

Top Components, HP Pavilion ze2300

Table 1-11

Top Components

HP Pavilion ze2300

Item Component Function

1 Left and right

TouchPad buttons

2 TouchPad Moves the pointer.

3 Caps lock light On: Caps lock is on.

4 Display switch If the computer is closed while on, initiates

1–24 Maintenance and Service Guide

Function like the left and right buttons on an external mouse.

standby.

Table 1-11

Top Components

Product Description

HP Pavilion ze2300

Item Component Function

5 Power button When the computer is

■ Off, press to turn on the computer.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume

■ In hibernation, briefly press to restore

✎

6 Volume down button Decreases system volume.

7 Volume mute button

Mute light

8 Volume up button Increases system volume.

9 Wireless button

(select models only)

Mutes or restores volume. On: Volume is muted.

Turns the wireless functionality on or off but does not create a wireless connection.

✎

(Continued)

from standby.

from hibernation.

If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the computer.

To establish a wireless connection, a wireless network must already be set up.

10 Num lock light On: Num lock or the embedded keypad

is on.

11 6-in-1 Digital Media

Slot light (select models only)

12 TouchPad vertical

scrolling region

Maintenance and Service Guide 1–25

On: A digital memory card is being accessed.

Scrolls upward or downward.

Product Description

The top components on the Compaq Presario M2300 are shown below and described in Table 1-12.

Top Components, Compaq Presario M2300

Table 1-12

Top Components

Compaq Presario M2300

Item Component Function

1 Left and right

TouchPad buttons

2 TouchPad Moves the pointer.

3 Caps lock light On: Caps lock is on.

4 Display switch If the computer is closed while on, initiates

1–26 Maintenance and Service Guide

Function like the left and right buttons on an external mouse.

standby.

Table 1-12

Top Components

Product Description

Compaq Presario M2300

Item Component Function

5 Wireless light (select

models only)

6 Power button When the computer is

7 Volume down button Decreases system volume.

8 Volume up button Increases system volume.

9 Volume mute button

Mute light

10 Num lock light On: Num lock or the embedded keypad

On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth module (select models only), are turned on.

■ Off, press to turn on the computer.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume

from standby.

■ In hibernation, briefly press to restore from hibernation.

If the system has stopped responding

✎

and Windows shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the computer.

Mutes or restores volume. On: Volume is muted.

is on.

(Continued)

11 6-in-1 Memory Reader

light (select models only)

12 TouchPad vertical and

horizontal scroll regions

Maintenance and Service Guide 1–27

On: A digital memory card is being accessed.

Scroll upward or downward and left or right.

Product Description

The external components on the bottom of the HP Pavilion ze2300 are shown below and described in Table 1-13.

Bottom Components, HP Pavilion ze2300

Table 1-13

Bottom Components

HP Pavilion ze2300

Item Component Function

1 Battery bay Holds a battery pack.

2 Battery pack release latch Releases a battery pack from the

battery bay.

3 Memory module

compartment

1–28 Maintenance and Service Guide

Contains two memory module slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model.

Table 1-13

Bottom Components

Product Description

HP Pavilion ze2300

Item Component Function

4 Exhaust vents (4) Provide airflow to cool internal

To prevent overheating, do not obstruct vents. Do not allow a

hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

5 Optical drive Supports an optical disc.

6 Label area Contains the computer serial number

7 Mini PCI compartment Holds an optional wireless LAN device.

To prevent an unresponsive system and the display of a

warning message, install only a Mini PCI device authorized for use in your computer by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore computer functionality. Then contact Customer Care.

8 Hard drive bay Holds the internal hard drive.

(Continued)

components.

and other applicable regulatory labels.

Maintenance and Service Guide 1–29

Product Description

The external components on the bottom of the Compaq Presario M2300 are shown below and described in Table 1-14.

Bottom Components, Compaq Presario M2300

Table 1-14

Bottom Components

Compaq Presario M2300

Item Component Function

1 Battery bay Holds a battery pack.

2 Battery pack release latch Releases a battery pack from the

battery bay.

3 Memory module

compartment

1–30 Maintenance and Service Guide

Contains two memory module slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model.

Table 1-14

Bottom Components

Product Description

Compaq Presario M2300

Item Component Function

4 Exhaust vents (4) Provide airflow to cool internal

components.

To prevent overheating, do not obstruct vents. Do not allow a

hard surface, such as a printer, or a soft surface, such as pillows, thick rugs, or clothing, to block airflow.

5 Optical drive Supports an optical disc.

6 Label area Contains the computer serial number

and other applicable regulatory labels.

7 Mini PCI compartment Holds an optional wireless LAN device.

To prevent an unresponsive system and the display of a

8 Hard drive bay Holds the internal hard drive.

(Continued)

Maintenance and Service Guide 1–31

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ Memory module

■ Mini PCI communications module

■ Hard drive

■ Display

■ Keyboard and TouchPad

■ Audio

■ Intel Pentium M and Celeron M processors

■ Fan

■ PC Card

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

1–32 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup

Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the computer restarts the operating system after you exit Computer Setup.

Pointing devices are not supported in Computer Setup; you

✎

must use the keyboard to navigate and make selections.

The menu tables later in this chapter provide an overview of Computer Setup options.

Maintenance and Service Guide 2–1

Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed from the File, Security, Tools, and Advanced menus.

1. Open Computer Setup by turning on or restarting the computer. Press displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, Tools, or Advanced menu.

3. To exit Computer Setup, choose one of the following:

❏ To exit without saving any changes, use the arrow keys

to select File > Ignore changes and exit, and then follow the instructions on the screen.

❏ To exit and save all the settings you have entered, use the

arrow keys to select File > Save changes and exit, and then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and go into effect when the computer restarts.

f10 while the F10 = Based Setup message is

Computer Setup Defaults

To return all settings in Computer Setup to the values that were set at the factory:

1. Open Computer Setup by turning on or restarting the computer. Press is displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

2. Use the arrow keys to select File > Restore defaults.

3. Select the Restore Defaults check box.

2–2 Maintenance and Service Guide

f10 while the F10 = Based Setup message

Troubleshooting

4. To confirm the restoration, press f10.

5. Select File > Save changes and exit, and then follow the instructions on the screen.

When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.

Selecting from the File Menu

Table 2 -1

File Menu

Select To Do This

System Information ■ View identification information about the

computer and any battery packs in the system.

■ View specification information about the processor, memory and cache size, video revision, keyboard controller version, and system ROM.

Save to floppy Save system configuration settings to a diskette.

Restore to floppy Restore system configuration settings from a

diskette.

Restore defaults Replace configuration settings in Computer Setup

with factory default settings. (Identification information is retained.)

Ignore changes and exit Cancel changes entered during the current

session. Then exit and restart the computer.

Save changes and exit Save changes entered during the current session.

Then exit and restart the computer. The changes you save are to into effect when the computer restarts.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2 -2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an HP Administrator

password.

Power-on password Enter, change, or delete a power-on password.

Password options ■ Enable/Disable stringent security.

■ Enable/Disable required password on restart.

DriveLock passwords Enable/disable DriveLock; change a DriveLock

user or master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the computer.

Smart Card Security Enable/disable power-on support for smart cards.

This feature is supported by select smart

✎

card readers only.

Embedded Security ■ Enable/Disable the embedded security chip.

■ Restore embedded security chip to factory settings.

■ Enable/Disable power-on authentication support.

■ Enable/Disable automatic DriveLock.

■ Reset power-on authentication credential

Embedded Security settings are accessible

✎

only if the computer is equipped with an embedded security chip.

Device security Enable/Disable devices in the system.

Enable NIC for inclusion in MultiBoot.

System IDs Enter user-defined identification values.

2–4 Maintenance and Service Guide

Troubleshooting

Selecting from the Tools Menu

Table 2 -3

Tools M enu

Select To Do This

HDD Self Test options Run a quick or comprehensive self-test on any

hard drive in the system.

Battery Information View information about any battery packs in the

computer.

Memory Check ■ Run a self-test on memory modules in the

computer.

■ View information about memory modules installed in the computer.

Maintenance and Service Guide 2–5

Troubleshooting

Selecting from the Advanced Menu

Table 2 -4

Advanced Menu

Select To Do This

Language (or press f2) Change the Computer Setup language.

Boot options ■ Enable/Disable MultiBoot, which sets a startup

sequence that can include most bootable devices and media in the system.

■ Set the boot order.

Device options ■ Swap the functions of the fn key and left ctrl

key.

■ Enable/Disable multiple pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/Disable USB legacy support for a USB keyboard, mouse, and hub. When USB legacy support is enabled

❐ A USB keyboard, mouse, and hub work

even when a Windows operating system is not loaded.

❐ The computer starts from a bootable hard

drive, diskette drive diskette, or CD, CD-RW, or DVD inserted into a drive connected by a USB connector to the computer or to an optional docking device.

■ Select a parallel port mode: EPP (Enhanced Parallel Port), standard, bidirectional, or ECP (Enhanced Capabilities Port).

■ Enable/Disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.)

2–6 Maintenance and Service Guide

Troubleshooting

2.2 Troubleshooting Flowcharts

Tabl e 2-5

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide 2–7

Troubleshooting

Tabl e 2-5

Troubleshooting Flowcharts Overview

Flowchart Description

2.14 “Flowchart 2.14—No OS Loading, Optical Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

(Continued)

2–8 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Go to Is there power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there

sound?

“Flowchart

2.2—No Power, Par t 1.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.6—No Video, Part 1.”

Go to

“Flowchart

2.9—No Operating System (OS)

Loading.”

Go to

“Flowchart

2.15—No Audio, Par t 1.”

All drives working?

Keyboard/

pointing

device work-

ing?

Connecting

to network

or modem?

End

Troubleshooting

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Go to

“Flowchart

2.18—Nonfunc-

tioning Keyboard”

or “Flowchart

2.19—Nonfunctioning Pointing

Device.”

Go to

“Flowchart

2.20—No

Network/Modem

Connection.”

Maintenance and Service Guide 2–9

Troubleshooting

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

docking device

(if applicable).

Power up

on battery

power?

Power up

on AC

power?

Reset

power.*

Power up

on battery

power?

Reset

power.*

Power up

on AC power?

Go to

“Flowchart

2.3—No Power, Par t 2.”

Go to

“Flowchart

2.4—No Power, Part 3.”

Power up in

docking device?

1. Reseat the power cables in the docking device and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in docking

device?

*NOTES

1. On select models, there is a separate reset button.

2. On select models, the computer can be reset using the standby switch and either the lid switch or the main power switch.

Go to

“Flowchart

2.8—Nonfunction-

ing Docking Device

(if applicable).”

2–10 Maintenance and Service Guide

Flowchart 2.3—No Power, Part 2

Continued from

“Flowchart

2.2—No Power, Par t 1.”

Visually check for

debris in battery

socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another computer,

or replacing it.

Done

Power on?

Replace

power supply

(if applicable).

Go to

Done

Power on?

“Flowchart

2.4—No Power, Part 3.”

Done

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart

2.3—No Power, Part 2.”

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in computer and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

External

Try different

outlet.

Internal or

external AC

adapter?

Internal

Go to

“Flowchart

2.5—No Power, Part 4.”

Replace external

AC adapter.

Power on?

Done

2–12 Maintenance and Service Guide

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart

2.4—No Power, Par t 3.”

Open

computer.

Troubleshooting

Loose or

damaged

parts?

computer and

retest.

Power on?

Done

Reseat loose

components and

boards and

replace damaged

items.

Replace the following items (if applicable). Check computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Docking Device

Stand-alone

or docking

device?

Go to

“Flowchart

2.7—No Video, Part 2.”

*NOTE: To change from internal to external display, use the hotkey.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)

2. Display

3. System board

Try another display.

Internal and

external

video OK?

Replace

system

board.

Done

2–14 Maintenance and Service Guide

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video, Part 1.”

Remove

computer from dock-

ing device,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

Check that computer is properly

seated in docking device,

for bent pins on cable,

and for monitor connection.

Video OK?

Adjust external

monitor display.

Go to “A” in

“Flowchart

2.6—No Video, Part 1.”

Done

Check brightness

of external

monitor.

Video OK?

Try another

external monitor.

Internal

and external

video OK?

Go to

“Flowchart

2.8—Nonfunction-

ing Docking Device

(if applicable).”

Done

Maintenance and Service Guide 2–15

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device (if applicable)

Nonfunctioning

docking device.

Reseat power

cord in docking

device and

power outlet.

Check voltage

setting on docking

device.

Reset monitor

cable connector at

docking device.

Docking

device

operating?

Remove computer,

replace docking

device.

Reinstall

computer into dock-

ing device.

Docking

device

operating?

Done

Test replacement

docking device with

new computer.

Done

2–16 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in docking

device and

power outlet.

No OS loading from hard drive,

“Flowchart 2.10—No OS Loading,

go to

Hard Drive, Part 1.”

No OS loading from diskette drive,

“Flowchart 2.13—No OS Loading, Dis-

kette Drive.”

No OS loading from optical drive,

“Flowchart 2.14—No OS Loading,

go to

“Flowchart 2.20—No Network/Modem

go to

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

Optical Drive.”

No OS loading from network,

Connection.”

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

Reseat

external

hard drive.

OS loading?

Boot

from

CD?

Check the setup

utility for correct

booting order.

Boot from

hard drive?

Done

Go to

“Flowchart

2.11—No OS Loading, Hard Drive,

Part 2.”

Done

Boot

from

diskette?

Change boot priority through the setup utility

and reboot.

Go to

“Flowchart

2.13—No OS Loading, Dis-

kette Drive.”

Boot from

hard drive?

Go to

“Flowchart

2.17—Nonfunctioning Device.”

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from

“Flowchart

2.10—No OS Loading,

Hard Drive, Part 1.”

Disc or

diskette in

drive?

Remove disc or

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

from diskette

Boot from

hard drive?

Boot

drive?

Done

Go to

“Flowchart

2.13—No OS Loading, Dis-

kette Drive.”

Hard drive

partitioned?

Hard drive

formatted?

Create partition, and then format

hard drive to boot-

able

C:\ prompt.

Format hard drive

and bring to

abootable

C:\ prompt.

Computer

booted?

Load OS using Oper-

ating System disc (if

applicable).

Hard drive

accessible?

Done

Go to

“Flowchart

2.12—No OS Loading, Hard Drive,

Part 3.”

Maintenance and Service Guide 2–19

Go to

“Flowchart

2.12—No OS Loading, Hard Drive,

Par t 3.”

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from

“Flowchart

2.11—No OS Loading, Hard Drive,

Par t 2.”

System

files on hard

drive?

Install OS

and reboot.

Virus

hard drive?

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Clean virus.

loading from

hard drive?

Done

Diagnostics on

disc or diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

OS not loading

from

diskette drive.

Reseat

diskette drive.

loading?

Done

Nonsystem

disk message?

Bootable

diskette

in drive?

Install bootable

diskette and

reboot computer.

Boot

from another

device?

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Diskette

drive enabled

in the Setup

utility?

Enable drive

and cold boot

computer.

Reset the computer.

Is diskette

drive boot order cor-

rect?

Refer to

Section 1.2, “Resetting the Computer,”

instructions.

for

Check diskette

for system files.

Try d iff er ent

diskette.

Nonsystem disk error?

loading?

Replace the following components individually, retesting after each replacement:

■ Diskette drive

■ System board

Done

Change boot priority using

the setup utility.

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive

loading from

CD-ROM or

DVD-ROM drive.

Boots from

CD or DVD?

Reseat

No OS

drive.

Disc

in drive?

Install

bootable disc.

Bootable

disc in drive?

Try another

bootable disc.

Install bootable

disc and

reboot

computer.

Done

Boots from

CD or DVD?

Done

Booting

from another

device?

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Reset the computer.

correct?

Correct boot

order using

the setup utility.

Booting

order

Refer to

Section 1.2, “Resetting the Computer,”

instructions.

for

Go to

“Flowchart

2.17—Nonfunctioning Device.”

2–22 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

Turn up audio

No audio.

internally or

externally.

Audio? Done

Troubleshooting

Computer in

docking device

(if applicable)?

Undock

Internal

audio?

Go to

“Flowchart

2.16—No Audio, Par t 2.”

Go to

“Flowchart

2.16—No Audio, Par t 2.”

Replace the following docking device components one at a time, as applicable. Check audio status after each change.

1. Reseat docking device audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace docking device audio board.

5. Replace backplane board.

6. Replace I/O board.

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Audio? Done

Maintenance and Service Guide 2–23

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart

2.15—No Audio, Part 1.”

Audio driver in OS configured?

Correct

drivers for

application?

Connect to

external

speaker.

Reload

audio drivers.

Load drivers and set configuration

in OS.

Replace audio

board and

Audio?

speaker connections in computer

(if applicable).

Audio? Done

Replace the following components individually, retesting after each replacement:

■ Internal speakers.

■ Audio board (if applicable).

2–24 Maintenance and Service Guide

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins

Clear

CMOS.

Reattach device.

Close computer,

plug in power,

and reboot.

or other damage.

Any physical

device detected?

Replace hard drive.

Troubleshooting

Fix or

replace

broken item.

Go to

“Flowchart

2.9—No Operating System (OS)

Loading.”

Device

boots

properly?

Replace NIC.

If integrated NIC,

replace system

board.

Done

Maintenance and Service Guide 2–25

Replace diskette

drive.

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating prop-

erly.

Connect computer

to good external key-

board.

External

device

works?

Reseat internal key-

board

connector

(if applicable).

Keyboard operating properly?

Done Done

Replace

system

board.

Replace internal

keyboard or

cable.

Keyboard operating properly?

Replace

system

board.

2–26 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect computer

to good external pointing device.

External

device

works?

Reseat internal pointing device

connector

(if applicable).

Replace

system

board.

Pointing device

operating properly?

Replace internal

pointing device

or cable.

Done Done

Pointing device

operating properly?

Replace

system

board.

Maintenance and Service Guide 2–27

Troubleshooting

Flowchart 2.20—No Network/Modem Connection

No network

or modem connec-

tion.

Network

or modem jack

active?

Digital

line?

Replace jack

or have jack acti-

vated.

Connect

to nondigital

line.

Done

Disconnect all

the computer

NIC/modem

configured

in OS?

power from

and open.

drivers and recon-

Reload

figure.

Network

or modem connec-

tion working?

Replace

NIC/modem

(if applicable).

Reseat NIC/modem

(if applicable).

Network

or modem connec-

tion working?

Done

Replace

system

board.

2–28 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Computer Major Components

Computer Major Components, HP Pavilion ze2300

3–2 Maintenance and Service Guide

Illustrated Parts Catalog

Tabl e 3-1

Spare Parts: Computer Major Components

Spare Part

Item Description

1 Display assemblies (include wireless antenna transceivers

and cables)

Number

15.0-inch, XGA TFT with BrightView, for use on HP Pavilion ze2300 models

15.0-inch, XGA TFT, for use on HP Pavilion ze2300 M2300 models

15.0-inch, XGA TFT with BrightView, for use on Compaq Presario M2300 models

15.0-inch, XGA TFT, for use on Compaq Presario M2300 models

Display hinge brackets (not illustrated)

For use on HP Pavilion ze2300 models 382417-001

For use on Compaq Presario M2300 models 383190-001

Hinge cover (not illustrated; for use on Compaq Presario M2300 models)

2 Keyboard covers (include wireless button and light)

For use on HP Pavilion ze2300 models with wireless capability

For use on HP Pavilion ze2300 models without wireless capability

For use on Compaq Presario M2300 models with wireless capability

For use on Compaq Presario M2300 models without wireless capability

3 LED boards (include cable, not illustrated)

394452-001

381065-001

395138-001

381066-001

382418-001

395143-001

395145-001

382407-001

382409-001

For use on HP Pavilion ze2300 models 382415-001

For use on Compaq Presario M2300 models 382907-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Computer Major Components, Compaq Presario M2300

3–4 Maintenance and Service Guide

Table 3 -1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

4 Keyboards

For use on HP Pavilion ze2300 models in:

Belgium Brazil Denmark Europe and

The Netherlands France French Canada Germany Greece Israel Italy Korea Norway

For use on Compaq Presario M2300 models in:

Europe and The Netherlands

Korea Latin America

381068-A41 381068-201 381068-081 381068-331

381068-051 381068-121 381068-041 381068-151 381068-bb1 381068-061 381068-ad1 381068-091

367777-331

367777-AD1 367777-161

Portugal Saudi Arabia Spain Sweden/Finland Switzerland Ta i wa n The United

Kingdom Asia Pacific,

Australia, Canada, Hong Kong, People’s Republic of China, and the United States

Sweden/Finland Ta i wa n Thailand The United

Kingdom The United States

(Continued)

Spare Part Number

381068-131 381068-171 381068-071 381068-b71 381068-111 381068-ab1 381068-031

381068-001

367777-B71 367777-AB1 367777-281 367777-031

367777-001

Maintenance and Service Guide 3–5

Illustrated Parts Catalog

Computer Major Components, HP Pavilion ze2300

3–6 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

5 Top covers (include TouchPad)

For use on HP Pavilion ze2300 models 395139-001

For use on Compaq Presario M2300 models 395140-001

6 Speaker assemblies

For use on HP Pavilion ze2300 models 382410-001

For use on Compaq Presario M2300 models 383189-001

7 Bluetooth modules 376651-001

8 USB/S-Video controller board 382416-001

9 Power connector board 382414-001

10 Fan (includes thermal pad) 382411-001

11 Heat sink (includes thermal pad) 395436-001

(Continued)

Spare Part Number

and 399777-001

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Computer Major Components, Compaq Presario M2300

3–8 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

12 Processors (include thermal pad)

Intel Pentium M 750 (1.80-GHz) with 400-MHz front-side bus (FSB)

Intel Pentium M 740 (1.70-GHz) with 400-MHz FSB Intel Pentium M 735A (1.70-GHz) with 400-MHz

FSB Intel Pentium M 730 (1.60-GHz) with 400-MHz FSB Intel Pentium M 725A (1.60-GHz) with 400-MHz

FSB

Intel Celeron M 380 (1.70-GHz) with 400-MHz FSB Intel Celeron M 370 (1.50-GHz) with 400-MHz FSB Intel Celeron M 360 (1.40-GHz) with 400-MHz FSB Intel Celeron M 350 (1.30-GHz) with 400-MHz FSB

13 Battery connector board 382413-001

14 System board (includes disk cell RTC battery) 395135-001

15 Base enclosures

For use on HP Pavilion ze2300 models 395141-001

For use on Compaq Presario M2300 models 395142-001

(Continued)

Spare Part Number

394827-001

394826-001 407315-001 397100-001 394825-001

397344-001 383876-001 380033-001 380032-001

16 Hard drives (include frame and connector)

5400-rpm, 40 GB 4200-rpm, 80 GB 4200-rpm, 60 GB 4200-rpm, 40 GB

Maintenance and Service Guide 3–9

394453-001 381398-001 381397-001 381396-001

Illustrated Parts Catalog

Computer Major Components, HP Pavilion ze2300

3–10 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

Miscellaneous Plastics Kit

For use on HP Pavilion ze2300 models 382400-001

For use on Compaq Presario M2300 models 382401-001

Includes: 17a 17b 17c

18 Mini PCI communications modules

Hard drive cover (includes two captive screws)

Memory module compartment cover (includes 2 captive screws)

Mini PCI compartment cover (includes 2 captive screws)

PC Card slot space saver and computer feet

(not illustrated)

Broadcomm 802.11b/g wireless local access

network (WLAN) module for use in most of the

world

Broadcomm 802.11b/g WLAN module for use in the

rest of the world

Intel 802.11b/g WLAN module for use in most of

the world

Intel 802.11b/g WLAN module for use in the rest

of the world

TI 802.11b/g WLAN module for use in most of

the world

TI 802.11b/g WLAN module for use in the rest

of the world

(Continued)

Spare Part Number

408482-001

373047-001

373048-001

373025-001

373026-001

392591-001

392591-002

FRVL 802.11b/g WLAN module for use in most of

the world

FRVL 802.11b/g WLAN module for use in the rest

of the world

Maintenance and Service Guide 3–11

390622-001

390622-002

Illustrated Parts Catalog

Computer Major Components, Compaq Presario M2300

3–12 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

19 Memory modules (266 MHz)

512-MB 381395-001

256-MB 381394-001

SD Card Memory modules

256-MB 403573-001

128-MB 403572-001

20 Optical drives (include bezel)

For use on HP Pavilion ze2300 models:

8X DVD-ROM drive

24X DVD/CD-RW Combo Drive

8X DVD±RW/R and CD-RW Dual Layer

Combo Drive

For use on Compaq Presario M2300 models:

8X DVD-ROM drive

24X DVD/CD-RW Combo Drive

8X DVD±RW/R and CD-RW Dual Layer

Combo Drive

(Continued)

Spare Part Number

381399-001 381401-001 390141-001

381400-001 381402-001 390142-001

21 Battery packs

12-cell, 8.8-AHr 396603-001

and 367760-001

6-cell, 4.4-AHr 398832-001

and 367759-001

6-cell, 4.0-AHr 396602-001

and 398065-001

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

3.3 Miscellaneous Plastics Kit

Miscellaneous Plastics Kit

3–14 Maintenance and Service Guide

Spare Part Number Information

Item Description

Miscellaneous Plastics Kit

For use on HP Pavilion ze2300 models 382400-001

For use on Compaq Presario M2300 models 382401-001

Includes: 1 2 3

4 5

Memory module compartment cover

Mini PCI compartment cover

Hard drive cover

PC Card slot space saver and computer feet 408482-001

Includes:

PC Card slot space saver

Computer feet (4)

Illustrated Parts Catalog

Table 3-2

Miscellaneous Plastics Kit

Spare Part Number

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

3.4 Mass Storage Devices

Mass Storage Devices

3–16 Maintenance and Service Guide

Table 3-3

Mass Storage Devices

Spare Part Number Information

Item Description

1 Hard drives (include frame and connector)

Illustrated Parts Catalog

Spare Part Number

5400-rpm, 40 GB

4200-rpm, 80 GB

4200-rpm, 60 GB

4200-rpm, 40 GB

2 Optical drives

For use on HP Pavilion ze2300 models:

8X DVD-ROM drive

24X DVD/CD-RW Combo Drive

8X DVD±RW/R and CD-RW Dual Layer

Combo Drive

For use on Compaq Presario M2300 models:

8X DVD-ROM drive

24X DVD/CD-RW Combo Drive

8X DVD±RW/R and CD-RW Dual

Layer Combo Drive

USB digital drive (not illustrated) 364727-001

394453-001 381398-001 381397-001 381396-001

381399-001 381401-001 390141-001

381400-001 381402-001 390142-001

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

3.5 Miscellaneous (Not Illustrated)

Tabl e 3-4

Miscellaneous (not illustrated)

Spare Part Information

Spare Part

Description

Audio Y cable 2 379452-001

HP backpack 405527-001

HP remote control 371694-001

Logo Kits

For use on HP Pavilion ze2300 models 382404-001

For use on Compaq Presario M2300 models 382405-001

Notebook entertainment cable 2 375759-001

USB travel mouse 309674-001

Number

Wired headset with volume control 371693-001

65-watt AC adapter 371790-001 and

403551-001

Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,” for more information on screw specifications and usage)

For use on HP Pavilion ze2300 models 382402-001

For use on Compaq Presario M2300 models 382403-001

Includes:

■ Phillips PM2.5×4.0 screw

■ Phillips PM2.0×7.0 round head screw

■ Phillips PM2.0×7.0 screw

■ Phillips PM2.0×5.0 screw

3–18 Maintenance and Service Guide

■ Phillips PM2.0×4.0 screw

■ Phillips PM2.0×3.0 screw

■ Phillips PM1.5×2.0 screw

Illustrated Parts Catalog

Tabl e 3-4

Miscellaneous (not illustrated)

Spare Part Information

Description

Power cords, for use in:

Australia and New Zealand 373979-011

Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

Brazil 373979-201

Canada, French Canada, Latin America, Thailand, and The United States

Denmark 373979-081

Hong Kong and the United Kingdom 373979-031

Israel 373979-BB1

Italy 373979-061

Korea 373979-AD1

People’s Republic of China 373979-AA1

Switzerland 373979-111

(Continued)

Spare Part Number

373979-021

373979-001

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

3.6 Sequential Part Number Listing

Table 3-5

Sequential Spare Part Number Listing

Spare Part Number Description

309674-001 USB travel mouse

364727-001 USB digital drive

367759-001 Battery pack, 6-cell, 4.4-AHr

367760-001 Battery pack, 12-cell, 8.8-AHr

367777-001 Keyboard for use on Compaq Presario M2300 models in

the United States

367777-031 Keyboard for use on Compaq Presario M2300 models in

the United Kingdom

367777-161 Keyboard for use on Compaq Presario M2300 models in

Latin America

367777-281 Keyboard for use on Compaq Presario M2300 models in

Thailand

367777-331 Keyboard for use on Compaq Presario M2300 models in

the Netherlands

367777-AB1 Keyboard for use on Compaq Presario M2300 models in

Ta i wa n

367777-AD1 Keyboard for use on Compaq Presario M2300 models in Korea

371693-001 Wired headset with volume control

371694-001 HP remote control

371790-001 65-watt AC adapter

373025-001 Mini PCI communications module, 802.11b/g Intel (for use in

most of the world)

3–20 Maintenance and Service Guide

Table 3-5

Illustrated Parts Catalog

Sequential Spare Part Number Listing

Spare Part Number Description

373026-001 Mini PCI communications module, 802.11b/g Intel (for use in

the rest of the world)

373047-001 Mini PCI communications module, 802.11b/g Broadcomm (for

use in most of the world)

373048-001 Mini PCI communications module, 802.11b/g Broadcomm (for

use in the rest of the world)

373979-001 Power cord for use in Canada, French Canada, Latin America,

Taiwan, Thailand, and the United States

373979-011 Power cord for use in Australia and New Zealand

373979-021 Power cord for use in Belgium, Europe, Finland, France,

Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

373979-031 Power cord for use in Hong Kong and the United Kingdom

373979-061 Power cord for use in Italy

373979-081 Power cord for use in Denmark

373979-111 Power cord for use in Switzerland

373979-201 Power cord for use in Brazil

(Continued)

373979-AA1 Power cord for use in People’s Republic of China

373979-AD1 Power cord for use in Korea

373979-BB1 Power cord for use in Israel

375759-001 Notebook Entertainment Cable 2

376651-001 Broadcomm Bluetooth module

379452-001 Audio Y cable 2

380032-001 Processor, Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB

(includes thermal pad)

Maintenance and Service Guide 3–21

Illustrated Parts Catalog

Table 3-5

Sequential Spare Part Number Listing

Spare Part Number Description

380033-001 Processor, Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB

(includes thermal pad)

381065-001 Display assembly, 15.0-inch, XGA TFT, for use on HP Pavilion

ze2300 models (includes wireless antenna transceivers and cables)

381066-001 Display assembly, 15.0-inch, XGA TFT, for use on

Compaq Presario M2300 models (includes wireless antenna transceivers and cables)

381068-001 Keyboard for use on HP Pavilion ze2300 models in Asia Pacific,

Australia, Canada, Hong Kong, the People’s Republic of China, and the United States

381068-031 Keyboard for use on HP Pavilion ze2300 models in

the United Kingdom

381068-041 Keyboard for use on HP Pavilion ze2300 models in Germany

381068-051 Keyboard for use on HP Pavilion ze2300 models in France

381068-061 Keyboard for use on HP Pavilion ze2300 models in Italy

381068-071 Keyboard for use on HP Pavilion ze2300 models in Spain

381068-081 Keyboard for use on HP Pavilion ze2300 models in Denmark

381068-091 Keyboard for use on HP Pavilion ze2300 models in Norway

(Continued)

381068-111 Keyboard for use on HP Pavilion ze2300 models in Switzerland

381068-121 Keyboard for use on HP Pavilion ze2300 models in

French Canada

381068-131 Keyboard for use on HP Pavilion ze2300 models in Portugal

381068-151 Keyboard for use on HP Pavilion ze2300 models in Greece

381068-171 Keyboard for use on HP Pavilion ze2300 models in

Saudi Arabia

3–22 Maintenance and Service Guide

Table 3-5

Illustrated Parts Catalog

Sequential Spare Part Number Listing

Spare Part Number Description

381068-201 Keyboard for use on HP Pavilion ze2300 models in Brazil

381068-331 Keyboard for use on HP Pavilion ze2300 models in Europe and

The Netherlands

381068-A41 Keyboard for use on HP Pavilion ze2300 models in Belgium

381068-AB1 Keyboard for use on HP Pavilion ze2300 models in Taiwan

381068-AD1 Keyboard for use on HP Pavilion ze2300 models in Korea

381068-B71 Keyboard for use on HP Pavilion ze2300 models in

Sweden/Finland

381068-BB1 Keyboard for use on HP Pavilion ze2300 models in Israel

381394-001 Memory module, 256-MB (266 MHz)

381395-001 Memory module, 512-MB (266 MHz)

381396-001 Hard drive, 4200-rpm, 40-GB (includes frame and connector)

381397-001 Hard drive, 4200-rpm, 60-GB (includes frame and connector)

381398-001 Hard drive, 4200-rpm, 80-GB (includes frame and connector)

381399-001 8X DVD-ROM Drive for use on HP Pavilion ze2300 models

(includes bezel)

381400-001 8X DVD-ROM Drive for use on Compaq Presario M2300

models (includes bezel)

(Continued)

381401-001 24X DVD/CD-RW Combo Drive for use on HP Pavilion ze2300

models (includes bezel)

381402-001 24X DVD/CD-RW Combo Drive for use on

Compaq Presario M2300 models (includes bezel)

382400-001 Miscellaneous Plastics Kit for use on HP Pavilion ze2300

models

382401-001 Miscellaneous Plastics Kit for use on Compaq Presario M2300

models

Maintenance and Service Guide 3–23

Illustrated Parts Catalog

Table 3-5

Sequential Spare Part Number Listing

Spare Part Number Description

382402-001 Screw Kit for use on HP Pavilion ze2300 models

382403-001 Screw Kit For use on Compaq Presario M2300 models

382404-001 Logo Kit for use on HP Pavilion ze2300 models

382405-001 Logo Kit for use on Compaq Presario M2300 models

382407-001 Keyboard cover for use on Compaq Presario M2300 models

with wireless capability (includes wireless button and light)

382409-001 Keyboard cover for use on Compaq Presario M2300 models

without wireless capability (includes wireless button and light)

382410-001 Speaker assembly for use on HP Pavilion ze2300 models

382411-001 Fan (includes thermal pad)

382413-001 Battery connector board

382414-001 Power connector board

382415-001 LED board for use on HP Pavilion ze2300 models

(includes cable)

382416-001 USB/S-Video controller board

382417-001 Display hinge brackets for use on HP Pavilion ze2300 models

382418-001 Hinge covers (for use only on Compaq Presario M2300 models)

(Continued)

382907-001 LED board for use on Compaq Presario M2300 models

(includes cable)

383189-001 Speaker assembly for use on Compaq Presario M2300 models

383190-001 Display hinge brackets for use on Compaq Presario M2300

models

383876-001 Processor, Intel Celeron M 370 (1.5-GHz) with 400-MHz FSB

(includes thermal pad)

3–24 Maintenance and Service Guide

Table 3-5

Illustrated Parts Catalog

Sequential Spare Part Number Listing

Spare Part Number Description

390141-001 8X DVD±RW/R and CD-RW Dual Layer Combo Drive for use

on HP Pavilion ze2300 models (includes bezel)

390142-001 8X DVD±RW/R and CD-RW Dual Layer Combo Drive for use

on Compaq Presario M2300 models (includes bezel)

390622-001 FRVL 802.11 b/g WLAN module, for use in most of the world

390622-002 FRVL 802.11 b/g WLAN module, for use in the rest of the world

392591-001 TI 802.11 b/g WLAN module, for use in most of the world

392591-001 TI 802.11 b/g WLAN module, for use in the rest of the world

394452-001 Display assembly, 15.0-inch, XGA TFT, for use on HP Pavilion

ze2300 models (includes wireless antenna transceivers and cables)

394453-001 Hard drive, 5400-rpm, 40-GB (includes frame and connector)

394825-001 Processor, Intel Pentium M 725A (1.60-GHz) with 400-MHz

FSB (includes thermal pad)

394826-001 Processor, Intel Pentium M 740 (1.70-GHz) with 400-MHz FSB

(includes thermal pad)

394827-001 Processor, Intel Pentium M 750 (1.80-GHz) with 400-MHz FSB

(includes thermal pad)

(Continued)

395135-001 System board

395138-001 Display assembly, 15.0-inch, XGA TFT with BrightView, for use

on Compaq Presario M2300 models (includes wireless antenna transceivers and cables)

395139-001 Top cover for use with HP Pavilion ze2300 models

395140-001 Top cover for use with Compaq Presario M2300 models

395141-001 Base enclosure for use with HP Pavilion ze2300 models

395142-001 Base enclosure for use with Compaq Presario M2300 models

Maintenance and Service Guide 3–25

Illustrated Parts Catalog

Table 3-5

Sequential Spare Part Number Listing

Spare Part Number Description

395143-001 Keyboard cover for use with HP Pavilion ze2300 models with

wireless capability

395145-001 Keyboard cover for use with HP Pavilion ze2300 models

without wireless capability

395436-001 Heat sink (includes thermal pad)

396602-001 6-cell, 4.0-Amp hour battery pack

396603-001 12-cell, 8.0-Amp hour battery pack

397100-001 Processor, Intel Pentium M 730 (1.60-GHz) with 400-MHz FSB

(includes thermal pad)

397344-001 Processor, Intel Celeron M 380 (1.60-GHz) with 400-MHz FSB

(includes thermal pad)

398065-001 6-cell, 4.0-Amp hour battery pack

398832-001 6-cell, 4.4-Amp hour battery pack

399777-001 Broadcomm Bluetooth module

403551-001 65-watt, PFC AC adapter

403572-001 SD Card 128-MB memory module

(Continued)

403573-001 SD Card 256-MB memory module

405527-001 HP backpack

407315-001 Processor, Intel Pentium M 735A (1.70-GHz) with 400-MHz

FSB (includes thermal pad)

408482-001 PC Card slot space saver and computer feet

3–26 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■ Magnetic screwdriver

■ Phillips P0 screwdriver

■ Flat-bladed screwdriver

■ Tool kit—includes connector removal tool, loopback plugs,

and case utility tool

Preliminaries

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the computer, place

✎

the subassembly (and all accompanying s) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

CAUTION: When servicing the computer, ensure that cables are

placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the

computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive and ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces covered with at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, an optical drive, or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and label the package “FRAGILE: Handle With Care.”

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until

the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

■ Store reusable electrostatic-sensitive parts from assemblies

in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding material

(refer to

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools, such as cutters,

screwdrivers, and vacuums.

■ When using fixtures must directly contact dissipative surfaces,

use fixtures made only of static-safe materials.

■ Keep the work area free of nonconductive materials, such

as ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or

removing connectors or test equipment.

Table 4-2, “Static-Shielding Materials”).

4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

Other grounding equipment recommended for use in preventing electrostatic damage includes:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of

one megohm resistance

■ Static-dissipative tables or floor mats with hard ties to

the ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

■ Nonconductive plastic bags, tubes, or boxes

■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

Maintenance and Service Guide 4–7

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Tabl e 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 V.

✎

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4 -2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–8 Maintenance and Service Guide

HP ze2300 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Features

1.2 Resetting the Computer

1.3 Power Management

1.4 External Components

1.5 Design Overview

Troubleshooting

2.1 Computer Setup

Accessing Computer Setup

Computer Setup Defaults

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Tools Menu

Selecting from the Advanced Menu

2.2 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Computer Major Components

3.3 Miscellaneous Plastics Kit

3.4 Mass Storage Devices

3.5 Miscellaneous (Not Illustrated)

3.6 Sequential Part Number Listing

4.1 Tools Required

4.2 Service Considerations

Plastic Parts

Cables and Connectors

4.3 Preventing Damage to Removable Drives

4.4 Preventing Electrostatic Damage

4.5 Packaging and Transporting Precautions

4.6 Workstation Precautions

4.7 Grounding Equipment and Methods