Maintenance and Service
Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
Document Part Number: 377608-001
February 2005
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
First Edition: February 2005
Document Part Number: 377608-001
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–31
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–12
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–18
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
Maintenance and Service Guide iii
Contents
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.5 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.7 Mini PCI Communications Card. . . . . . . . . . . . . . . 5–16
5.8 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19
5.9 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.11 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.12 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.13 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41
5.15 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43
5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–45
5.17 Battery Connector Board. . . . . . . . . . . . . . . . . . . . 5–47
5.18 Power Connector Board . . . . . . . . . . . . . . . . . . . . 5–50
5.19 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–52
5.20 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54
5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
Index
iv Maintenance and Service Guide
Product Description
The HP Pavilion ze2000 Notebook PC 1 and the
Compaq Presario M2000 Notebook PC 2 offer advanced
modularity, Intel® Mobile Pentium® M and Celeron®
processors, and extensive multimedia support.
1
HP Pavilion ze2000 and Compaq Presario M2000
Maintenance and Service Guide 1–1
Product Description
1.1 Features
Numerous references are made throughout this Maintenance and
✎
Service Guide to “full-featured” and “defeatured” notebook
models. A model is considered to be full-featured if it has
3 Universal Serial Bus ports and the following components:
■ S-Video-out jack
■ Expansion port 2
■ 6-in-1 Digital Media Reader slot or 6-in-1 Memory Reader
slot
A notebook model is considered to be defeatured if it has only
2 Universal Serial Bus ports and none of the components in the
preceding list.
■ The following processors are available, varying by
notebook model:
❏ Intel Pentium M 745 (1.8-GHz) with 400-MHz
front side bus (FSB)
❏ Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
❏ Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
❏ Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB
❏ Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB
❏ Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
Full-featured models feature both Intel Pentium M and
✎
Celeron M processors. Defeatured models feature only
Celeron M processors.
■ 15.0-inch XGA (1024 × 768) TFT display with over
16.7 million colors
■ 80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
1–2 Maintenance and Service Guide
Product Description
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz,
expandable to 1.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by notebook model
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad pointing device with on button and dedicated
vertical scroll region
■ Integrated 10Base-T/100 Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11b and
802.11b/g WLAN device
■ Support for one Type II PC Card slot, with support for both
32-bit (CardBus) and 16-bit PC Cards
■ External 65-watt AC adapter with 3-wire power cord
■ 6-cell or 12-cell Li-Ion battery pack
■ Stereo speakers with volume up and down buttons
■ Support for the following optical drives:
❏ 8X DVD-ROM Drive
❏ 24X DVD/CD-RW Combo Drive
❏ 8X DVD±RW/R and CD-RW Combo Drive
❏ 24X CD-ROM Drive (Compaq Presario M2000
notebooks only)
■ Connectors:
❏ External monitor port
❏ Universal Serial Bus (USB) v. 2.0 (up to 3 ports)
❏ RJ-11 (modem) jack
❏ RJ-45 (network) jack
❏ Audio-out (headphone) jack
Maintenance and Service Guide 1–3
Product Description
❏ Audio-in (microphone) jack
❏ Power
❏ IEEE 1394 digital port
❏ S-Video-out jack (select models only)
❏ Expansion port 2
❏ 6-in-1 Digital Media Reader slot (select models only)
❏ 6-in-1 Memory Reader slot (select models only)
1.2 Resetting the Notebook
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real time clock (RTC) battery (refer to
Section 5.21, “System Board,” for more information).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
1.3 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power/standby button
■ Advanced Configuration and Power Management (ACPM)
compliance
1.4 External Components
The external components on the front of the HP Pavilion ze2000
notebook are shown below and described in Table 1-1.
Product Description
Front Components, HP Pavilion ze2000
Maintenance and Service Guide 1–5
Product Description
Tabl e 1-1
Front Components
HP Pavilion ze2000
Item Component Function
1 Speakers (2) Produce stereo sound.
2 Wireless light (select
models only)
3 Power/standby light ■ On: Notebook is turned on.
4 IDE (Integrated Drive
Electronics) drive light
5 Battery light ■ On: The battery pack is charging.
6 Display release button Opens the notebook.
7Audio-in
(microphone) jack
8Audio-out
(headphone) jack
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth® device (select models only), are
turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
On or blinking: The internal hard drive or an
optical drive is being accessed.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
Connects an optional monaural (single
sound channel) microphone.
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.
1–6 Maintenance and Service Guide
Product Description
The external components on the front of the Compaq Presario
M2000 notebook are shown below and described in Table 1-2.
Front Components, Compaq Presario M2000
Maintenance and Service Guide 1–7
Product Description
Tabl e 1-2
Front Components
Compaq Presario M2000
Item Component Function
1 Speakers (2) Produce stereo sound.
2 Wireless light (select
models only)
3 Power/standby light ■ On: Notebook is turned on.
4 IDE (Integrated Drive
Electronics) drive light
5 Battery light ■ On: The battery pack is charging.
6 Display release button Opens the notebook.
7Audio-in
(microphone) jack
8Audio-out
(headphone) jack
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
On or blinking: The internal hard drive or an
optical drive is being accessed.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
Connects an optional monaural (single
sound channel) microphone.
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.
1–8 Maintenance and Service Guide
Product Description
The external components on the right side of the HP Pavilion
ze2000 notebook are shown below and described in Table 1-3.
Right-Side Components, HP Pavilion ze2000
Maintenance and Service Guide 1–9
Product Description
Tabl e 1-3
Right-Side Components
HP Pavilion ze2000
Item Component Function
1 USB ports (1 or 2
depending on the
notebook model)
2 6-in-1 Digital Media
Reader slot
(select models only)
3 1394 port
(select models only)
4 6-in-1 Digital Media
Reader light
(select models only)
5 Optical drive Supports an optical disc.
6S-Video-out jack
(select models only)
7 Security cable slot Attaches an optional security cable to the
Connect an optional USB device.
Supports an optional digital memory card.
Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
On: A digital memory card is being
accessed.
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
notebook.
Security solutions are designed to act
Ä
as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.
1–10 Maintenance and Service Guide
Product Description
The external components on the right side of the Compaq
Presario M2000 notebook are shown below and described in
Table 1-4.
Right-Side Components, Compaq Presario M2000
Maintenance and Service Guide 1–11
Product Description
Tabl e 1-4
Right-Side Components
Compaq Presario M2000
Item Component Function
1 USB ports (1 or 2
depending on the
notebook model)
2 6-in-1 Memory Reader
slot (select models
only)
3 1394 port (select
models only)
4 6-in-1 Memory Reader
light (select models
only)
5 Optical drive Supports an optical disc.
6S-Video-out jack
(select models only)
7 Security cable slot Attaches an optional security cable to the
Connect optional USB devices.
Supports an optional digital memory card.
Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
On: A digital memory card is being
accessed.
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
notebook.
Security solutions are designed to act
Ä
as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.
1–12 Maintenance and Service Guide
Product Description
The external components on the left side of the HP Pavilion
ze2000 notebook are shown below and described in Table 1-5.
Left-Side Components, HP Pavilion ze2000
Maintenance and Service Guide 1–13
Product Description
Tabl e 1-5
Left-Side Components
HP Pavilion ze2000
Item Component Function
1 Power connector Connects an AC adapter cable.
2 Monitor port Connects an optional VGA monitor or
projector.
3 Expansion port 2*
(select models only)
4 RJ-45 jack Connects an optional network cable.
5 RJ-11 jack Connects the modem cable.
6 USB port Connects an optional USB device.
7 PC Card slot Supports an optional Type I or Type II 32-bit
8 PC Card eject button Ejects an optional PC Card from the
*The notebook has only one expansion port. The term
describes the type of expansion port.
Connects the notebook to an optional
docking device.
(CardBus) or 16-bit PC Card.
PC Card slot.
expansion port 2
1–14 Maintenance and Service Guide
Product Description
The external components on the left side of the Compaq Presario
M2000 notebook are shown below and described in Table 1-6.
Left-Side Components, Compaq Presario M2000
Maintenance and Service Guide 1–15
Product Description
Tabl e 1-6
Left-Side Components
Compaq Presario M2000
Item Component Function
1 Power connector Connects an AC adapter cable.
2 Monitor port Connects an optional VGA monitor or
projector.
3 Expansion port 2*
(select models only)
4 RJ-45 (network) jack Connects an optional network cable.
5 RJ-11 (modem) jack Connects the modem cable.
6 USB port Connects an optional USB device.
7 PC Card slot Supports an optional Type I or Type II 32-bit
8 PC Card eject button Ejects an optional PC Card from the
*The notebook has only one expansion port. The term
describes the type of expansion port.
Connects the notebook to an optional
docking device.
(CardBus) or 16-bit PC Card.
PC Card slot.
expansion port 2
1–16 Maintenance and Service Guide
The external components on the rear panel of the HP Pavilion
ze2000 notebook are shown below and described in Table 1-7.
Rear Panel Components, HP Pavilion ze2000
Tabl e 1-7
Rear Panel Components
HP Pavilion ze2000
Item Component Function
Product Description
1 Battery bay Holds a battery pack.
2 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs
or clothing, to block airflow.
Maintenance and Service Guide 1–17
Product Description
The external components on the rear panel of the Compaq
Presario M2000 notebook are shown below and described
in Table 1-8.
Rear Panel Components, Compaq Presario M2000
Tabl e 1-8
Rear Panel Components
Compaq Presario M2000
Item Component Function
1 Battery bay Holds a battery pack.
2 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs
or clothing, to block airflow.
1–18 Maintenance and Service Guide
Product Description
The notebook keyboard components on the HP Pavilion ze2000
notebook are shown below and described in Table 1-9.
Keyboard Components, HP Pavilion ze2000
Maintenance and Service Guide 1–19
Product Description
Table 1-9
Keyboard Components
HP Pavilion ze2000
Item Component Function
1 Function keys (12) Perform system and application tasks.
When combined with the fn key, several
keys perform additional tasks as hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 fn
4 Windows logo key Displays the Windows Start menu.
5Windows
6 Arrow keys Moves the cursor around the screen.
7 Keypad keys (15) Can be used like the keys on an external
8 num lock key On: Enables numeric lock, turns on the
key Combines with other keys to perform
system tasks. For example, pressing
fn+f7 decreases screen brightness.
Displays a shortcut menu for items
applications key
beneath the pointer.
numeric keypad.
embedded numeric keypad, and turns on
the num lock light.
1–20 Maintenance and Service Guide
Product Description
The notebook keyboard components on the Compaq Presario
M2000 notebook are shown below and described in Table 1-10.
Keyboard Components, Compaq Presario M2000
Maintenance and Service Guide 1–21
Product Description
Table 1-10
Keyboard Components
Compaq Presario M2000
Item Component Function
1 Function keys (12) Perform system and application tasks.
When combined with the Fn key, the
function keys perform additional tasks as
hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 Fn
4 Windows logo key Displays the Windows Start menu.
5Windows
6 Arrow keys Move the cursor around the screen.
7 Keypad keys (15) Can be used like the keys on an external
8 num lock key Enables numeric lock, turns on the
key Combines with other keys to perform
system tasks. For example, pressing
Fn+F7 decreases screen brightness.
Displays a shortcut menu for items
applications key
beneath the pointer.
numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
1–22 Maintenance and Service Guide
Product Description
The notebook top components on the HP Pavilion ze2000
notebook are shown below and described in Table 1-11.
Top Components, HP Pavilion ze2000
Table 1-11
Top Components
HP Pavilion ze2000
Item Component Function
1 Left and right
TouchPad buttons
2 TouchPad Moves the pointer.
3 Caps lock light On: Caps lock is on.
4 Display switch If the notebook is closed while on, initiates
Maintenance and Service Guide 1–23
Function like the left and right buttons on an
external mouse.
standby.
Product Description
Table 1-11
Top Components
HP Pavilion ze2000
Item Component Function
5 Power/standby button When the notebook is
■ Off, press to turn on the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume
■ In hibernation, briefly press to restore
✎
6 Volume down button Decreases system volume.
7 Volume mute button
Mute light
8 Volume up button Increases system volume.
9 Wireless button (select
models only)
Mutes or restores volume.
On: Volume is muted.
Turns the wireless functionality on or off but
does not create a wireless connection.
✎
(Continued)
from standby.
from hibernation.
If the system has stopped responding
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
notebook.
To establish a wireless connection,
a wireless network must already be
set up.
10 Num lock light On: Num lock or the embedded keypad
is on.
11 6-in-1 Digital Media
Reader light
(select models only)
12 TouchPad vertical
scrolling region
1–24 Maintenance and Service Guide
On: A digital memory card is being
accessed.
Scrolls upward or downward.
Product Description
The top components on the Compaq Presario M2000 notebook
are shown below and described in Table 1-12.
Top Components, Compaq Presario M2000
Table 1-12
Top Components
Compaq Presario M2000
Item Component Function
1 Left and right
TouchPad buttons
2 TouchPad Moves the pointer.
3 Caps lock light On: Caps lock is on.
4 Display switch If the notebook is closed while on, initiates
Maintenance and Service Guide 1–25
Function like the left and right buttons on an
external mouse.
standby.
Product Description
Table 1-12
Top Components
Compaq Presario M2000
Item Component Function
5 Wireless light
(available on select
models)
6 Power/standby button When the notebook is
7 Volume down button Decreases system volume.
8 Volume up button Increases system volume.
9 Volume mute button
Mute light
10 Num lock light On: Num lock or the embedded keypad
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth® device (select models only), are
turned on.
■ Off, press to turn on the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume
from standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped responding
✎
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
notebook.
Mutes or restores volume.
On: Volume is muted.
is on.
(Continued)
11 6-in-1 Memory Reader
light (select models
only)
12 TouchPad vertical and
horizontal scroll
regions
1–26 Maintenance and Service Guide
On: A digital memory card is being
accessed.
Scroll upward or downward and left or right.
Product Description
The external components on the bottom of the HP Pavilion
ze2000 notebook are shown below and described in Table 1-13.
Bottom Components, HP Pavilion ze2000
Table 1-13
Bottom Components
HP Pavilion ze2000
Item Component Function
1 Battery bay Holds a battery pack.
2 Battery pack release latch Releases a battery pack from the
battery bay.
3 Memory module
compartment
Maintenance and Service Guide 1–27
Contains two memory slots that support
replaceable memory modules. The
number of preinstalled memory
modules varies by notebook model.
Product Description
Table 1-13
Bottom Components
HP Pavilion ze2000
Item Component Function
4 Exhaust vents (4) Provide airflow to cool internal
5 Optical drive Supports an optical disc.
6 Label area Contains the notebook serial number
7 Mini PCI compartment Holds an optional wireless LAN device.
(Continued)
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows,
thick rugs or clothing, to block
airflow.
and other applicable regulatory labels.
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini PCI device authorized for
use in your notebook by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
notebook functionality. Then
contact Customer Care.
8 Hard drive bay Holds the internal hard drive.
1–28 Maintenance and Service Guide
Product Description
The external components on the bottom of the Compaq Presario
M2000 notebook are shown below and described in Table 1-14.
Bottom Components, Compaq Presario M2000
Table 1-14
Bottom Components
Compaq Presario M2000
Item Component Function
1 Battery bay Holds a battery pack.
2 Battery pack release latch Releases a battery pack from the
battery bay.
3 Memory module
compartment
Maintenance and Service Guide 1–29
Contains two memory slots that support
replaceable memory modules. The
number of preinstalled memory
modules varies by notebook model.
Product Description
Table 1-14
Bottom Components
Compaq Presario M2000
Item Component Function
4 Exhaust vents (4) Provide airflow to cool internal
components.
Ä
5 Optical drive Supports an optical disc.
6 Label area Contains the notebook serial number
and other applicable regulatory labels.
7 Mini PCI compartment Holds an optional wireless LAN device.
Ä
(Continued)
To prevent overheating, do not
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows,
thick rugs or clothing, to block
airflow.
To prevent an unresponsive
system and the display of a
warning message, install only a
Mini PCI device authorized for
use in your notebook by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
notebook functionality. Then
contact Customer Care.
8 Hard drive bay Holds the internal hard drive.
1–30 Maintenance and Service Guide
1.5 Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Memory module
■ Mini PCI communications devices
■ Hard drive
■ Display
■ Keyboard and TouchPad
■ Audio
■ Intel Pentium M and Celeron M processors
■ Fan
■ PC Card
Product Description
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
Maintenance and Service Guide 1–31
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a system information and customization utility
that can be used even when the operating system is not working
or will not load. This utility includes settings that are not
available in Windows.
2
Using Computer Setup
Information and settings in Computer Setup are accessed from
the Main, Security, Advanced, or Tools menus:
1. Turn on or restart the notebook. Press
F10 = ROM-Based Setup message is displayed in
the lower-left corner of the screen.
❏ To change the language, use the cursor control keys
to navigate to the Advanced menu.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
Maintenance and Service Guide 2–1
f10 while the
Troubleshooting
2. Select the Main, Security, Advanced, or Tools menu.
3. To close Computer Setup and restart the notebook:
❏ Select Exit > Exit Saving Changes, and then press enter.
– or –
❏ Select Exit > Exit Discarding Changes, and then
– or –
❏ Select Exit > Load Setup Defaults, and then press enter.
press
enter.
4. When you are prompted to confirm your action, press
Selecting from the Main Menu
Table 2 -1
Main Menu
Select To Do This
System Information ■ Change the system time and system date.
■ View identification information about the
notebook.
■ View specification information about the
processor, memory and cache size, and
system ROM.
f10.
2–2 Maintenance and Service Guide
Troubleshooting
Selecting from the Security Menu
Table 2 -2
Security Menu
Select To Do This
Administrator Password Enter, change, or delete an Administrator
password.
Power-on Password Enter, change, or delete a power-on password.
DriveLock Passwords Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the notebook.
Password Options
(Password options can
be selected only when
a power-on password
has been set.)
Device Security Enable/disable:
*Not applicable to SuperDisk LS-120 drives.
Maintenance and Service Guide 2–3
Enable/disable:
■ QuickLock
■ QuickLock on standby
■ QuickBlank
To enable QuickLock on standby or
✎
QuickBlank, you must first enable
QuickLock.
■ Diskette drive startup*
■ CD-ROM or diskette startup
Settings for a DVD-ROM can be entered
✎
in the CD-ROM field.
Troubleshooting
Selecting from the Advanced Menu
Table 2 -3
Advanced Menu
Select To Do This
Language Change the Computer Setup language.
Boot Order Enable/disable MultiBoot, which sets a startup
sequence that can include most bootable devices
and media in the system.
Accessibility Options Allows electronic and information technology to
be accessible to people with varying ranges of
abilities.
Video Memory Displays the amount of video memory available
on the notebook.
Selecting from the Tools Menu
Table 2 -4
Tools M enu
Select To Do This
Hard Drive Self Test Run a quick comprehensive self test on hard
drives in the system that support the test features.
2–4 Maintenance and Service Guide
Troubleshooting
2.2 Troubleshooting Flowcharts
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–5
Troubleshooting
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
(Continued)
2–6 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
Go to
“Flowchart 2.2—No
Power, Part 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart 2.6—No
Video, Part 1.”
Go to
“Flowchart 2.9—No
Operating System
(OS) Loading.”
Go to
“Flowchart
2.15—No Audio,
Part 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunction
ing Device.”
Go to
“Flowchart
2.18—Nonfunction
ing Keyboard” or
“Flowchart
2.19—Nonfunction
ing Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–7
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
Power up
on battery
power?
Reset
power.*
Y
Power up
on battery
power?
Y
N
Power up
on AC
power?
Reset
power.*
Y
Power up
on AC power?
Y
N
Go to
“Flowchart 2.3—No
Power, Part 2.”
N
Go to
“Flowchart 2.4—No
Power, Part 3.”
Y
Power up in
docking
device?
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the notebook can be
reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–8 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart 2.2—No
Power, Part 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another notebook,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Done
Power on?
Go to
“Flowchart 2.4—No
Power, Part 3.”
Y
Done
Maintenance and Service Guide 2–9
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart 2.3—No
Power, Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in notebook and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart 2.5—No
Power, Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–10 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart 2.4—No
Power, Part 3.”
Open
notebook.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
notebook and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
notebook operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart 2.7—No
Video, Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and notebook display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
2–12 Maintenance and Service Guide
Done
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart 2.6—No
Video, Part 1.”
Remove
notebook from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that notebook is properly
seated in docking device,
for bent pins on cable, and for
monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart 2.6—No
Video, Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove
notebook, reseat
all internal parts,
and replace any
damaged items in
docking device.
Reinstall
notebook into
docking device.
Y
Docking
device
operating?
Y
Done
N
Replace the following docking device
components one at a time. Check notebook
operation after each replacement.
1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Docking device motor mechanism
Done
2–14 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
go to “Flowchart 2.10—No OS Loading,
go to “Flowchart 2.13—No OS Loading, Diskette
Hard Drive, Part 1.”
No OS loading from diskette drive,
Drive.”
No OS loading from CD- or DVD-ROM drive,
go to “Flowchart 2.14—No OS Loading,
go to “Flowchart 2.20—No Network/Modem
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart 2.11—No
OS Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading, Diskette
Drive.”
N
Boot
from
hard drive?
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Y
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart 2.10—No
OS Loading,
Hard Drive, Part 1.”
CD or
diskette in
drive?
Y
Remove
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace
system board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Loading, Diskette
Done
Go to
“Flowchart
2.13—No OS
Drive.”
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
abootable
C:\ prompt.
N
Y
Notebook
booted?
Load OS using
Operating System disc
(if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart 2.12—No
OS Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–17
Go to
“Flowchart 2.12—No
OS Loading,
Hard Drive, Part 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart 2.11—No
OS Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
OS
Clean virus.
loading from
hard drive?
Y
Done
N
Y
Diagnostics
on diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–18 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot notebook.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunction
ing Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
notebook.
Y
Y
Reset the notebook.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Notebook,” for
instructions.
Check diskette
for system files.
Try d iff er ent
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
1. Replace
diskette drive.
2. Replace system
board.
Y
Done
Change boot
priority using
the Setup utility.
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Maintenance and Service Guide 2–19
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
Disc
in drive?
Install
bootable disc.
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
notebook.
Y
Done
Y
Boots from
CD or DVD?
Done
N
N
Booting
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Reset the notebook.
Y
Booting
order
correct?
N
Correct boot
order using
the Setup utility.
2–20 Maintenance and Service Guide
Refer to
Section 1.2,
“Resetting the
Notebook,” for
instructions.
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Flowchart 2.15—No Audio, Part 1
N
No audio.
Turn up audio
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Notebook in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Part 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Part 2.”
Replace the following docking device
components one at a time, as applicable.
Check audio status after each change.
1. Reseat docking device audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace docking device audio board.
5. Replace backplane board.
6. Replace I/O board.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
2–22 Maintenance and Service Guide
speaker
connections
in notebook
(if applicable).
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
Audio? Done
YN
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the notebook
and inspect cables and plugs for bent or broken pins
Clear
CMOS.
Reattach device.
Close notebook,
plug in power,
and reboot.
or other damage.
Y
Any physical
device detected?
N
“Flowchart 2.9—No
Replace hard drive.
Troubleshooting
Fix or
replace
broken item.
Go to
Operating System
(OS) Loading.”
N
Device
boots
properly?
Replace NIC.
If integrated NIC,
replace system
board.
Y
Done
Maintenance and Service Guide 2–23
Replace diskette
drive.
Device
boots
properly?
Y
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect notebook
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
OK?
Replace internal
keyboard or
cable.
Y
Done Done
OK?
N
Replace
system
board.
2–24 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect notebook
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
OK?
Replace internal
pointing device
or cable.
Y
Y
Done Done
OK?
N
Replace
system
board.
Maintenance and Service Guide 2–25
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the notebook
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
OK?
N
Replace NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
OK? Done
N
Replace
system
board.
2–26 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
notebook serial number and model number located on the bottom
of the notebook.
3
Serial Number Location
Maintenance and Service Guide 3–1
Illustrated Parts Catalog
3.2 Notebook Major Components
Notebook Major Components, HP Pavilion ze2000
3–2 Maintenance and Service Guide
Illustrated Parts Catalog
Tabl e 3-1
Spare Parts: Notebook Major Components
Item Description
1 Display assemblies (include wireless antenna boards
and cables)
Spare Part
Number
15.0-inch, XGA TFT, for use on HP Pavilion ze2000
models
15.0-inch, XGA TFT, for use on Compaq Presario
M2000 models
Display hinge brackets (not illustrated)
For use on HP Pavilion ze2000 models 382417-001
For use on Compaq Presario M2000 models 383190-001
Hinge cover (not illustrated; for use only on
Compaq Presario M2000 models)
2 Keyboard covers (include wireless button and light)
For use on HP Pavilion ze2000 models
with wireless capability
For use on HP Pavilion ze2000 models without
wireless capability
For use on Compaq Presario M2000 models with
wireless capability
For use on Compaq Presario M2000 models
without wireless capability
3 LED boards (include cable, not illustrated)
For use on HP Pavilion ze2000 models 382415-001
For use on Compaq Presario M2000 models 382907-001
381065-001
381066-001
382418-001
382406-001
382408-001
382407-001
382409-001
Maintenance and Service Guide 3–3
Illustrated Parts Catalog
Notebook Major Components, Compaq Presario M2000
3–4 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
Item Description
4 Keyboards
For use on HP Pavilion ze2000 models in:
Belgium
Brazil
Denmark
France
French Canada
Germany
Greece
Israel
Italy
Korea
Latin America
Europe and the
Netherlands
Norway
Portugal
For use on Compaq Presario M2000 models in:
Denmark
France
French Canada
International
Italy
Korea
Latin America
367778-A41
367778-201
367778-081
367778-051
367778-121
367778-041
367778-DJ1
367778-BB1
367778-061
367778-AD1
367778-161
367778-331
367778-091
367778-131
367777-081
367777-051
367777-121
367777-021
367777-061
367777-AD1
367777-161
Saudi Arabia
Spain
Sweden/Finland
Switzerland
Ta i wa n
Thailand
United Kingdom
Asia Pacific,
Australia,
Canada,
Hong Kong,
People’s
Republic
of China, and
the United
States
Norway
Spain
Sweden/Finland
Ta i wa n
Thailand
United Kingdom
United States
(Continued)
Spare Part
Number
367778-171
367778-071
367778-B71
367778-111
367778-AB1
367778-281
367778-031
367778-001
367777-091
367777-071
367777-B71
367777-AB1
367777-281
367777-031
367777-001
Maintenance and Service Guide 3–5
Illustrated Parts Catalog
Notebook Major Components, HP Pavilion ze2000
3–6 Maintenance and Service Guide
Tabl e 3-1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
Item Description
5 Top covers (include TouchPad)
For use on HP Pavilion ze2000 models with
full-featured models
For use on HP Pavilion ze2000 models with
defeatured models
For use on Compaq M2000 models with
full-featured models
For use on Compaq M2000 models with
defeatured models
6 Speaker assemblies
For use on HP Pavilion ze2000 models 382410-001
For use on Compaq Presario M2000 models 383189-001
7 Broadcomm Bluetooth Wireless LAN board 376651-001
8 USB/S-Video controller board 382416-001
9 Power connector board 382414-001
10 Fan (includes thermal pad) 382411-001
11 Heat sink (includes thermal pad) 382412-001
12 Processors (include thermal pad)
(Continued)
Spare Part
Number
382396-001
382905-001
382397-001
382906-001
Intel Pentium M 745 (1.8-GHz) with 400-MHz FSB
Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB
Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB
Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
13 Battery connector board 382413-001
Maintenance and Service Guide 3–7
373053-001
373052-001
367771-001
380690-001
380033-001
380032-001
Illustrated Parts Catalog
Notebook Major Components, Compaq Presario M2000
3–8 Maintenance and Service Guide
Tabl e 3-1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
Item Description
14 System boards (include disk cell RTC battery)
For use on models with full-featured models 381062-001
For use on models with defeatured models 381061-001
15 Base enclosures
For use on HP Pavilion ze2000 models 382398-001
For use on Compaq Presario M2000 models 382399-001
16 Hard drives (all 4200-rpm, include frame and connector)
80 GB
60 GB
40 GB
Miscellaneous Plastics Kit
For use on HP Pavilion ze2000 models 382400-001
For use on Compaq Presario M2000 models 382401-001
Includes:
17a
17b
17c
Hard drive cover (includes two captive screws)
Memory module compartment cover (includes 2 captive screws)
Mini PCI compartment cover (includes 2 captive screws)
Not illustrated:
PC Card slot space saver
Notebook feet (4)
(Continued)
Spare Part
Number
381398-001
381397-001
381396-001
Maintenance and Service Guide 3–9
Illustrated Parts Catalog
Notebook Major Components, HP Pavilion ze2000
3–10 Maintenance and Service Guide
Tabl e 3-1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
Item Description
18 Mini PCI communications cards
802.11b/g Broadcomm (MOW)
802.11b/g Broadcomm (ROW)
802.11b Intel (MOW)
802.11b Intel (ROW)
802.11b/g Intel (MOW)
802.11b/g Intel (ROW)
19 Memory modules (266 MHz)
512-MB
256-MB
20 Optical drives (include bezel)
For use on HP Pavilion ze2000 models
8X DVD-ROM drive
24X DVD/CD-RW Combo Drive
8X DVD±RW/R and CD-RW Combo Drive
For use on Compaq Presario M2000 models
8X DVD-ROM drive
24X DVD/CD-RW Combo Drive
8X DVD±RW/R and CD-RW Combo Drive
24X CD-ROM drive
(Continued)
Spare Part
Number
373047-001
373048-001
373023-001
373024-001
373026-001
373025-001
381395-001
381394-001
381399-001
381401-001
381403-001
381400-001
381402-001
381404-001
382395-001
21 Battery packs
12-cell, 8.8-AHr
6-cell, 4.4-AHr
Maintenance and Service Guide 3–11
367760-001
367759-001
Illustrated Parts Catalog
3.3 Miscellaneous Plastics Kit
Miscellaneous Plastics Kit
3–12 Maintenance and Service Guide
Spare Part Number Information
Item Description
Miscellaneous Plastics Kit
For use on HP Pavilion ze2000 models 367765-001
For use on Compaq Presario M2000 models 367766-001
Includes:
1
2
3
4
5
Memory module compartment cover
Mini PCI compartment cover
Hard drive cover
PC Card slot space saver
Notebook feet (4)
Illustrated Parts Catalog
Table 3-2
Miscellaneous Plastics Kit
Spare Part
Number
Maintenance and Service Guide 3–13
Illustrated Parts Catalog
3.4 Mass Storage Devices
Mass Storage Devices
3–14 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-3
Mass Storage Devices
Spare Part Number Information
Item Description
1 Hard drives (all 4200-rpm; include frame and connector)
Spare Part
Number
80-GB
60-GB
40-GB
2 Optical drives
For use on HP Pavilion ze2000 models
8X DVD-ROM Drive
24X DVD/CD-RW Combo Drive
8X DVD±RW/R and CD-RW Combo Drive
For use on Compaq Presario M2000 models
8X DVD-ROM Drive
24X DVD/CD-RW Combo Drive
8X DVD±RW/R and CD-RW Combo Drive
24X CD-ROM Drive
USB digital drive (not illustrated) 364727-001
381398-001
381397-001
381396-001
381399-001
381401-001
381403-001
381400-001
381402-001
381404-001
382395-001
Maintenance and Service Guide 3–15
Illustrated Parts Catalog
3.5 Miscellaneous
Tabl e 3-4
Spare Parts: Miscellaneous (not illustrated)
Spare Part
Description
Logo Kits
For use on HP Pavilion ze2000 models 382404-001
For use on Compaq Presario M2000 models 382405-001
Number
Remote control (for use only on HP ze2000
notebook models)
USB travel mouse 309674-001
Notebook entertainment cable and Y-cable 375759-001
65-watt AC adapter 371790-001
Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,”
for more information on screw specifications and usage)
For use on HP Pavilion ze2000 models 382402-001
For use on Compaq Presario M2000 models 382403-001
■ Phillips PM2.5×4.0 screw
■ Phillips PM2.0×7.0 round head screw
■ Phillips PM2.0×7.0 screw
■ Phillips PM2.0×5.0 screw
■ Phillips PM2.0×4.0 screw
■ Phillips PM2.0×3.0 screw
■ Phillips PM1.5×2.0 screw
371694-001
3–16 Maintenance and Service Guide
Tabl e 3-4
Illustrated Parts Catalog
Spare Parts: Miscellaneous (not illustrated)
Description
Power cords
For use in:
Australia and New Zealand 373979-011
Belgium, Europe, Finland, France, Germany, Greece,
the Netherlands, Norway, Portugal, Spain, and Sweden
Brazil 373979-201
Canada, French Canada, Latin America, Taiwan,
Thailand, and the United States
Denmark 373979-081
Hong Kong and the United Kingdom 373979-031
Israel 373979-BB1
Italy 373979-061
Japan 373979-291
Korea 373979-AD1
People’s Republic of China 373979-AA1
Switzerland 373979-111
(Continued)
Spare Part
Number
373979-021
373979-001
Maintenance and Service Guide 3–17
Illustrated Parts Catalog
3.6 Sequential Part Number Listing
Table 3-5
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
309674-001 USB travel mouse
367759-001 Battery pack, 6-cell, 4.4-AHr
367760-001 Battery pack, 12-cell, 8.8-AHr
367771-001 Processor, Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
(includes thermal pad)
367777-001 Keyboard for use on Compaq Presario M2000 models in the
United States
367777-021 Keyboard for use on Compaq Presario M2000 international
models
367777-031 Keyboard for use on Compaq Presario M2000 models in the
United Kingdom
367777-051 Keyboard for use on Compaq Presario M2000 models in France
367777-061 Keyboard for use on Compaq Presario M2000 models in Italy
367777-071 Keyboard for use on Compaq Presario M2000 models in Spain
367777-081 Keyboard for use on Compaq Presario M2000 models in
Denmark
367777-091 Keyboard for use on Compaq Presario M2000 models in
Norway
367777-121 Keyboard for use on Compaq Presario M2000 models in French
Canada
367777-161 Keyboard for use on Compaq Presario M2000 models in
Latin America
3–18 Maintenance and Service Guide
Table 3-5
Illustrated Parts Catalog
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
367777-281 Keyboard for use on Compaq Presario M2000 models in
Thailand
367777-AB1 Keyboard for use on Compaq Presario M2000 models in Taiwan
367777-AD1 Keyboard for use on Compaq Presario M2000 models in Korea
367777-B71 Keyboard for use on Compaq Presario M2000 models in
Sweden/Finland
367778-001 Keyboard for use on HP Pavilion ze2000 models in Asia Pacific,
Australia, Canada, Hong Kong, the People’s Republic of China,
and the United States
367778-031 Keyboard for use on HP Pavilion ze2000 models in
the United Kingdom
367778-051 Keyboard for use on HP Pavilion ze2000 models in France
367778-061 Keyboard for use on HP Pavilion ze2000 models in Italy
367778-071 Keyboard for use on HP Pavilion ze2000 models in Spain
367778-081 Keyboard for use on HP Pavilion ze2000 models in Denmark
367778-091 Keyboard for use on HP Pavilion ze2000 models in Norway
367778-111 Keyboard for use on HP Pavilion ze2000 models in Switzerland
(Continued)
367778-121 Keyboard for use on HP Pavilion ze2000 models in
French Canada
367778-131 Keyboard for use on HP Pavilion ze2000 models in Portugal
367778-151 Keyboard for use on HP Pavilion ze2000 models in Greece
367778-161 Keyboard for use on HP Pavilion ze2000 models in
Latin America
367778-171 Keyboard for use on HP Pavilion ze2000 models in
Saudi Arabia
Maintenance and Service Guide 3–19
Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
367778-201 Keyboard for use on HP Pavilion ze2000 models in Brazil
367778-281 Keyboard for use on HP Pavilion ze2000 models in Thailand
367778-331 Keyboard for use on HP Pavilion ze2000 models in Europe and
the Netherlands
367778-A41 Keyboard for use on HP Pavilion ze2000 models in Belgium
367778-AB1 Keyboard for use on HP Pavilion ze2000 models in Taiwan
367778-AD1 Keyboard for use on HP Pavilion ze2000 models in Korea
367778-B71 Keyboard for use on HP Pavilion ze2000 models in
Sweden/Finland
367778-BB1 Keyboard for use on HP Pavilion ze2000 models in Israel
371694-001 Remote control (for use only on HP ze2000 models)
371790-001 65-watt AC adapter
373023-001 Mini PCI communications card, 802.11b Intel (MOW)
373024-001 Mini PCI communications card, 802.11b Intel (ROW)
373025-001 Mini PCI communications card, 802.11b/g Intel (ROW)
373026-001 Mini PCI communications card, 802.11b/g Intel (MOW)
(Continued)
373047-001 Mini PCI communications card, 802.11b/g Broadcomm (MOW)
373048-001 Mini PCI communications card, 802.11b/g Broadcomm (ROW)
373052-001 Processor, Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
(includes thermal pad)
373053-001 Processor, Intel Pentium M 745 (1.8-GHz) with 400-MHz FSB
(includes thermal pad)
373979-001 Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States
3–20 Maintenance and Service Guide
Table 3-5
Illustrated Parts Catalog
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
373979-011 Power cord for use in Australia and New Zealand
373979-021 Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the Netherlands, Norway, Portugal, Spain,
and Sweden
373979-031 Power cord for use in Hong Kong and the United Kingdom
373979-061 Power cord for use in Italy
373979-081 Power cord for use in Denmark
373979-111 Power cord for use in Switzerland
373979-201 Power cord for use in Brazil
373979-AA1 Power cord for use in People’s Republic of China
373979-AD1 Power cord for use in Korea
373979-BB1 Power cord for use in Israel
375759-001 Notebook entertainment cable and Y-cable
376651-001 Broadcomm Bluetooth Wireless LAN
380032-001 Processor, Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
(includes thermal pad)
380033-001 Processor, Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB
(includes thermal pad)
(Continued)
380690-001 Processor, Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB
(includes thermal pad)
381061-001 System board for use on models with defeatured models
(includes disk cell RTC battery)
381062-001 System board for use on models with full-featured models
(includes disk cell RTC battery)
Maintenance and Service Guide 3–21
Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
381065-001 Display assembly, 15.0-inch, XGA TFT, for use on
HP Pavilion ze2000 models (includes wireless antenna boards
and cables)
381066-001 Display assembly, 15.0-inch, XGA TFT, for use on
Compaq Presario M2000 models (includes wireless antenna
boards and cables)
381394-001 Memory module, 256-MB (266 MHz)
381395-001 Memory module, 512-MB (266 MHz)
381396-001 Hard drive, 4200-rpm, 40-GB (includes frame and connector)
381397-001 Hard drive, 4200-rpm, 60-GB (includes frame and connector)
381398-001 Hard drive, 4200-rpm, 80-GB (includes frame and connector)
381399-001 8X DVD-ROM Drive for use on HP Pavilion ze2000 models
(includes bezel)
381400-001 8X DVD-ROM Drive for use on Compaq Presario M2000
models (includes bezel)
381401-001 24X DVD/CD-RW Combo Drive for use on HP Pavilion ze2000
models (includes bezel)
381402-001 24X DVD/CD-RW Combo Drive for use on
Compaq Presario M2000 models (includes bezel)
(Continued)
381403-001 8X DVD±RW/R and CD-RW Combo Drive for use on
HP Pavilion ze2000 models (includes bezel)
381404-001 8X DVD±RW/R and CD-RW Combo Drive for use on
Compaq Presario M2000 models (includes bezel)
382395-001 24X CD-ROM Drive for use on Compaq Presario M2000
models (includes bezel)
382396-001 Top cover for use on HP Pavilion ze2000 models with
full-featured models (includes TouchPad)
3–22 Maintenance and Service Guide
Table 3-5
Illustrated Parts Catalog
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
382397-001 Top cover for use on Compaq M2000 models with full-featured
models (includes TouchPad)
382398-001 Base enclosure for use on HP Pavilion ze2000 models
382399-001 Base enclosure for use on Compaq Presario M2000 models
382400-001 Miscellaneous Plastics Kit for use on HP Pavilion ze2000
models
382401-001 Miscellaneous Plastics Kit for use on Compaq Presario M2000
models
382402-001 Screw Kit for use on HP Pavilion ze2000 models
382403-001 Screw Kit For use on Compaq Presario M2000 models
382404-001 Logo Kit for use on HP Pavilion ze2000 models
382405-001 Logo Kit for use on Compaq Presario M2000 models
382406-001 Keyboard cover for use on HP Pavilion ze2000 models
with wireless capability (includes wireless button and light)
382407-001 Keyboard cover for use on Compaq Presario M2000 models
with wireless capability (includes wireless button and light)
382408-001 Keyboard cover for use on HP Pavilion ze2000 models without
wireless capability (includes wireless button and light)
(Continued)
382409-001 Keyboard cover for use on Compaq Presario M2000 models
without wireless capability (includes wireless button and light)
382410-001 Speaker assembly for use on HP Pavilion ze2000 models
382411-001 Fan (includes thermal pad)
382412-001 Heat sink (includes thermal pad)
382413-001 Battery connector board
382414-001 Power connector board
Maintenance and Service Guide 3–23
Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
382415-001 LED board for use on HP Pavilion ze2000 models
(includes cable)
382416-001 USB/S-Video controller board
382417-001 Display hinge brackets for use on HP Pavilion ze2000 models
382418-001 Hinge covers (for use only on Compaq Presario M2000 models)
382905-001 Top cover for use on HP Pavilion ze2000 models with
defeatured models (includes TouchPad)
382906-001 Top cover for use on Compaq M2000 models with defeatured
models (includes TouchPad)
382907-001 LED board for use on Compaq Presario M2000 models
(includes cable)
383189-001 Speaker assembly for use on Compaq Presario M2000 models
383190-001 Display hinge brackets for use on Compaq Presario M2000
models
(Continued)
3–24 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic driver
■ Phillips P0 driver
■ 5.0-mm socket for system board locks
■ Flat-bladed driver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
4
Preliminaries
Maintenance and Service Guide 4–1
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the notebook, place
✎
the subassembly (and all accompanying s) away from the work
area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the notebook, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the notebook, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
notebook. If you are unsure whether the notebook is off or
in hibernation, turn the notebook on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and
label the package “Fragile: Handle With Care.”
Maintenance and Service Guide 4–3
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools, such as cutters, drivers,
and vacuums.
■ When using fixtures must directly contact dissipative surfaces,
use fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials, such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or
removing connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
4–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
Maintenance and Service Guide 4–7
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Tabl e 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4 -2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are 61 screws, in 10 different sizes, that must be removed,
replaced, or loosened when servicing the notebook. Make special
note of each screw size and location during removal and
replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.
Maintenance and Service Guide 5–1
Removal and Replacement Procedures
5.1 Serial Number
Report the notebook serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the notebook.
Serial Number Location
5–2 Maintenance and Service Guide
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing notebook components.
Disassembly Sequence Chart
Section Description # of Screws Removed
5.3 Preparing the notebook for
disassembly
Battery pack
Hard drive
5.4 Notebook feet 0
5.5 Optical drive 1
5.6 Memory module 2 loosened
5.7 Mini PCI communications card 1 loosened
To prevent an unresponsive system and the display of a
Ä
warning message, install only a Mini PCI device authorized
for use in your notebook by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore notebook functionality. Then contact
Customer Care.
5.8 Keyboard cover 2
5.9 LED cover 2
5.10 Keyboard 4
0
2 loosened to remove hard
drive cover
4 to disassemble hard drive
Maintenance and Service Guide 5–3
Removal and Replacement Procedures
Disassembly Sequence Chart
Section Description # of Screws Removed
5.11 Display assembly HP Pavilion ze2000 = 4
5.12 Base enclosure HP Pavilion ze2000 = 23
5.13 Speaker assembly 0
5.14 Heat sink 3
5.15 Fan 2
5.16 Processor 0
5.17 Battery connector board 2
5.18 Power connector board 2
5.19 USB/S-Video controller board 2
5.20 Bluetooth board 2
5.21 System board HP Pavilion ze2000 = 2
(Continued)
Compaq Presario M2000 = 6
Compaq Presario M2000 = 21
Compaq Presario M2000 = 3
5–4 Maintenance and Service Guide
Removal and Replacement Procedures
5.3 Preparing the Notebook for Disassembly
Before you begin any removal or installation procedures:
1. Shut down the notebook. If you are unsure whether the
notebook is off or in hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the notebook.
3. Disconnect the power cord.
Maintenance and Service Guide 5–5
Removal and Replacement Procedures
Battery Pack Spare Part Number Information
12-cell, 8.8-AHr
6-cell, 4.4-AHr
367760-001
367759-001
4. Remove the battery pack by following these steps:
a. Turn the notebook upside down with the front panel
toward you.
b. Slide and hold the battery release latch 1 to the left.
(The front edge of the battery pack disengages from
the notebook.)
c. Lift the front edge of the battery pack up and swing
it back 2.
d. Remove the battery pack.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
5–6 Maintenance and Service Guide
Removal and Replacement Procedures
Hard Drive Spare Part Number Information
80-GB (4200-rpm; includes frame and connector)
60-GB (4200-rpm; includes frame and connector)
40-GB (4200-rpm; includes frame and connector)
5. Remove the hard drive by following these steps:
a. Position the notebook with the rear panel toward you.
b. Loosen the 2 black PM2.0×5.0 screws 1 that secure the
hard drive cover to the notebook.
c. Lift the right side of the cover and swing it to the left 2.
d. Remove the hard drive cover.
The hard drive cover is included in the Miscellaneous
✎
Plastics Kits, spare part numbers 382400-001 (for use on
HP Pavilion ze2000 models) and 382401-001 (for use on
Compaq Presario M2000 models).
381398-001
381397-001
381396-001
Removing the Hard Drive Cover
Maintenance and Service Guide 5–7
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