HP x2301 LCD Monitor
User Guide
© 2011 Hewlett-Packard Development
Company, L.P.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation,
ENERGY STAR® and the ENERGY STAR®
mark are registered U.S. marks.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright.
No part of this document might be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
First Edition (June 2011)
Document Part Number: 647499-001
About This Guide
This guide provides information on setting up the monitor, installing drivers, using the on-screen display
menu, troubleshooting and technical specifications.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
ENWW iii
iv About This Guide ENWW
Table of contents
1 Product Features ............................................................................................................... 1
HP x2301 LCD Monitor ............................................................................................................ 1
2 Safety and Maintenance Guidelines .................................................................................. 3
Important Safety Information ...................................................................................................... 3
Safety Precautions .................................................................................................................... 3
Maintenance Guidelines ........................................................................................................... 4
Cleaning the Monitor ................................................................................................. 4
Shipping the Monitor ................................................................................................. 4
3 Setting Up the Monitor ...................................................................................................... 6
Unpacking the Monitor ............................................................................................................. 6
Connecting Monitor Cables ....................................................................................................... 6
Connecting the DVI-D Cable ....................................................................................... 6
Connecting the VGA Cable ........................................................................................ 7
Connecting the HDMI Cable (select models) ................................................................. 7
Connecting the Power Cord ........................................................................................ 8
High-Bandwidth Digital Content Protection (HDCP) ....................................................................... 9
Turning on the Monitor ............................................................................................................. 9
Selecting Video Input Connectors ............................................................................................... 9
Adjusting the Tilt ...................................................................................................................... 9
4 Operating the Monitor .................................................................................................... 11
CD Software and Utilities ........................................................................................................ 11
Installing Drivers ..................................................................................................... 11
Control Buttons ...................................................................................................................... 12
Using the On-Screen Display (OSD) ......................................................................................... 13
Identifying Monitor Conditions ................................................................................................. 17
Power-Saver Feature ............................................................................................................... 18
Appendix A Troubleshooting ............................................................................................. 19
Resolving Common Issues ........................................................................................................ 19
Getting Support from the HP website ........................................................................................ 20
Preparing to Call Technical Support ......................................................................................... 20
Locating the Rating Label ........................................................................................................ 20
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Appendix B Technical Specifications ................................................................................... 21
HP x2301 Model ................................................................................................................... 21
Preset Video Modes ............................................................................................................... 22
Entering User Modes .............................................................................................................. 22
LCD Monitor Quality and Pixel Policy ....................................................................................... 23
Appendix C Agency Regulatory Notices ............................................................................. 24
Federal Communications Commission Notice ............................................................................ 24
Modifications ......................................................................................................... 24
Cables ................................................................................................................... 24
Declaration of Conformity for Products Marked with the FCC Logo (United States Only) .................. 24
Canadian Notice ................................................................................................................... 25
Avis Canadien ....................................................................................................................... 25
Japanese Notice .................................................................................................................... 25
Korean Notice ....................................................................................................................... 25
Power Cord Set Requirements .................................................................................................. 25
Japanese Power Cord Requirements .......................................................................... 26
Product Environmental Notices ................................................................................................. 26
ENERGY STAR® Qualification .................................................................................. 26
Disposal of Waste Equipment by Users in Private Household in the European Union ........ 27
Chemical Substances ............................................................................................... 27
HP Recycling Program ............................................................................................. 27
Restriction of Hazardous Substances (RoHS) ............................................................... 27
Turkey EEE Regulation ............................................................................................. 28
vi ENWW
1 Product Features
HP x2301 LCD Monitor
Figure 1-1 HP x2301 LCD Monitor
The HP x2301 LCD Monitor has an active matrix, thin-film transistor (TFT) screen with an LED backlight
and the following features:
Large diagonal display
●
Maximum graphics resolution of 1920 x 1080 at 60Hz, plus full-screen support for lower
●
resolutions
VGA analog input signal with cable provided
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DVI digital input signal with single-link DVI-D to DVI-D cable provided
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High-definition multimedia interface (HDMI) signal input
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Fast response time, providing better experience for hardcore gaming and graphics
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Easy viewing from a sitting or standing position, or while moving from one side of the monitor to
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the other
Dynamic Contrast Ratio to provide deeper blacks and brighter whites for brilliant shading effects
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while gaming or watching movies
Tilt adjustment
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Plug and Play capability, if supported by your computer system
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On-screen display (OSD) adjustments for easy setup and screen optimization (available in English,
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Simplified Chinese, French, German, Italian, Spanish, Dutch, Japanese, and Portuguese)
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HP x2301 LCD Monitor
1
Power Saver to reduce energy consumption
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Quick View settings display
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HDCP (High Bandwidth Digital Content Protection) on DVI and HDMI inputs
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Software and utilities CD containing drivers and documents
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2 Chapter 1 Product Features ENWW
2 Safety and Maintenance Guidelines
Important Safety Information
For displays with glossy bezels, consider the placement of the display, because the bezel might cause
distracting reflections from surrounding light and bright surfaces.
For information on the correct power cord set to use with the monitor, see
on page 25.
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding feature. The grounding plug is an important safety feature.
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
• Disconnect power from the product by unplugging the power cord from the electrical outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one might
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the
electrical outlet, grasp the cord by the plug.
To reduce the risk of serious injury, see the HP Safety and Comfort Guide on the HP website at
http://www.hp.com/ergo or on the documentation CD. The guide describes proper workstation, setup,
posture, and health and work habits for computer users, and provides important electrical and
mechanical safety information.
CAUTION: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge
protection device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips
provide surge protection; the power strips must be specifically labeled as having this ability. Use a
power strip whose manufacturer offers a Damage Replacement Policy so you can replace the
equipment, if surge protection fails.
Power Cord Set Requirements
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks,
speakers, chests, or carts might fall over and cause personal injury. Care must be taken to route all
cords and cables connected to the LCD monitor so that they cannot be pulled, grabbed, or tripped
over.
Safety Precautions
Use only a power source and connection compatible with this monitor, as indicated on the label of
●
the power adapter.
Be sure the total ampere rating of the products connected to the outlet does not exceed the current
●
rating of the electrical outlet, and the total ampere rating of the products connected to the power
cord does not exceed the rating of the power cord. To determine the ampere rating (Amps or A)
for each device, see the power label.
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Important Safety Information
3
Install your monitor near a power outlet that you can easily reach.
●
Disconnect the monitor by grasping the plug firmly and pulling it from the outlet.
●
Never disconnect the monitor by pulling the cord.
●
Do not allow anything to rest on the power cord.
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Do not walk on the cord.
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Maintenance Guidelines
To enhance the performance and extend the life of the monitor:
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those
●
controls that are covered in the operating instructions.
If the monitor is not operating properly or has been dropped or damaged, contact an authorized
●
HP dealer, reseller, or service provider.
Turn the monitor off when not in use. You can substantially increase the life expectancy of the
●
monitor by using a screen saver program and turning off the monitor when not in use.
NOTE: Monitors with a “burned-in image” are not covered under the HP warranty.
Slots and openings in the cabinet are provided for ventilation. These openings must not be
●
blocked or covered. Never push objects of any kind into cabinet slots or other openings.
Do not drop the monitor or place it on an unstable surface.
●
Keep the monitor in a well-ventilated area, away from excessive light, heat or moisture.
●
Cleaning the Monitor
1. Turn off the monitor and unplug the power cord from the back of the unit.
2. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3. For more difficult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol. Spray the
cleaner onto a cloth and use the damp cloth to gently wipe the screen surface.
CAUTION: Do not spray the cleaner directly on the screen surface. The cleaner might run behind the
bezel and damage the electronics.
CAUTION: Do not use cleaners that contain any petroleum based materials such as benzene,
thinner, or any volatile substance to clean the monitor screen or cabinet. These chemicals might
damage the monitor.
Shipping the Monitor
Keep the original packing box in a storage area. You might need it later if you move or ship the
monitor.
4 Chapter 2 Safety and Maintenance Guidelines ENWW
To prepare the monitor for shipping:
1. Disconnect the power and video cables from the monitor.
2. Place the monitor in the original packing box.
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Maintenance Guidelines
5
3 Setting Up the Monitor
Unpacking the Monitor
1. Make sure all contents are included. Store the packing box.
2. Turn off the computer and other attached devices.
3. Prepare a flat area to assemble the monitor.
NOTE: Use only the power cord and adapter provided with this monitor.
Connecting Monitor Cables
CAUTION: Before connecting cables to the monitor, ensure that the computer and monitor are
powered off.
The video source is determined by the video cable used. The monitor automatically determines which
inputs have valid video signals. The inputs can be selected by pressing the source button on the front of
the monitor.
Connecting the DVI-D Cable
Connect one end of the DVI-D video cable to the back of the monitor and the other end to the DVI-D
video connector on the computer. You can use this cable only if your computer has a DVI-compliant
graphics card that is either integrated or installed. The DVI-D cable is provided.
Figure 3-1 Connecting the DVI-D Cable
6 Chapter 3 Setting Up the Monitor ENWW
Connecting the VGA Cable
Connect one end of the VGA cable to the back of the monitor and the other end of the cable to the
input device. A VGA cable is provided.
Figure 3-2 Connecting the VGA cable
Connecting the HDMI Cable (select models)
Connect one end of the HDMI cable to the back of the monitor and the other end of the cable to the
input device. An HDMI cable is provided with select models only.
Figure 3-3 Connecting the HDMI Cable (only provided on select models)
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Connecting Monitor Cables
7
Connecting the Power Cord
1. Follow all electrical and power warnings.
WARNING! To reduce the risk of electric shock or damage to your equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet.
Be sure that the grounded power outlet you plug the power cord into is easily accessible to the
operator and located as close to the equipment as possible. A power cord must be routed so that
it is not likely to be walked on or pinched by items that are placed upon it or against it.
Do not place anything on power cords or cables. Arrange them so that no one might accidentally
step on or trip over them. Do not pull on a cord or cable.
For additional information, see
2. Connect the round end of the power cord to the monitor, and then connect one end of the power
cord to the power supply and the other end to a grounded electrical outlet.
WARNING! To prevent injury from electrical shock, you must do one of the following if a
properly grounded electrical outlet is not available:
Use an electrical outlet adapter that provides proper grounding.
Have a properly grounded electrical outlet installed.
Use only the following power supply for this monitor model:
Manufacturer: Delta Electronics, Inc., model ADP-40DD B, or
Manufacturer: Lite-On Technology Corporation, model PA-1041-0
Figure 3-4 Connecting the Power Cord
Technical Specifications on page 21.
8 Chapter 3 Setting Up the Monitor ENWW
High-Bandwidth Digital Content Protection (HDCP)
Your monitor supports HDCP and can receive high-definition content. High-definition content is
available in many sources, such as Blu-ray Disc devices or HDTV air or cable broadcasts. If you do not
have an HDCP-enabled monitor, a blank screen or a lower resolution picture appears when playing
high-definition protected content. Your computer graphics card and monitor must both support HDCP to
display protected content.
Turning on the Monitor
1. Press the power button on the computer.
2. Press the power button on the monitor.
CAUTION: Burn-in image damage might occur on monitors that display the same static image on
screen for a prolonged period of time (at least 12 consecutive hours of non-use). To avoid burn-in
image damage on the monitor screen, activate a screen saver application or turn off the monitor when
it is not in use for a prolonged period of time. Image retention is a condition that might occur on all
LCD screens. Monitors with a burned-in image are not covered under HP warranty.
When the monitor is powered on, a Monitor Status message appears for 5 seconds. The message
shows which input is the current active signal, the status of the auto-switch source setting (On or Off),
the default source signal, the current preset display resolution, and the recommended preset display
resolution.
Selecting Video Input Connectors
The input connectors are:
VGA (analog)
●
DVI-D connector (digital)
●
HDMI connector (digital)
●
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
If two inputs are active, the monitor will display the default input source. If the default source is not an
active input, then the monitor displays the other input if it is active. You can change the default source
in the OSD by pressing the Menu button and selecting Source Control > Default Source.
Adjusting the Tilt
For optimal viewing, adjust the screen tilt to your own preference, as follows:
1. Face the front of the monitor and hold the base so that you do not topple the monitor while
changing the tilt.
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High-Bandwidth Digital Content Protection (HDCP)
9
2. Adjust the tilt by moving the top edge of the monitor either toward or away from you, without
touching the screen.
Figure 3-5 Tilt Adjustment
10 Chapter 3 Setting Up the Monitor ENWW
4 Operating the Monitor
CD Software and Utilities
The CD that is included with this monitor contains drivers and software that you can install on your
computer.
Installing Drivers
If you determine that you have to update the drivers, you can install the monitor driver INF and ICM
files from the CD or download them from the HP website.
Installing the monitor driver software from the CD
1. Insert the CD in your computer CD drive. The CD menu appears.
2. Select the language.
3. Click Install Monitor Driver Software.
4. Follow the on-screen instructions.
5. Ensure that the proper resolutions and refresh rates appear in the Display Control Panel settings.
For more information, see the Windows® operating system documentation
NOTE: You might have to install the digitally signed monitor drivers (INF or ICM files) manually
from the CD, in case of an installation error. See the "Driver Software Readme" file on the CD for
instructions (in English only).
Downloading updated drivers from the Internet
1. Go to the HP Technical Support website at http://www.hp.com/support.
2. Select your country/region.
3. Select Download Drivers and Software.
4. Enter the model number of your monitor. The software download pages for your monitor appear.
5. Download and install the driver and software files by following the instructions on the download
pages.
6. Ensure that your system meets the requirements.
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CD Software and Utilities
11
Control Buttons
Control buttons are located on the base of the monitor.
Button Icon Description
Source
Quick View
Auto Adjust
OK
Menu
Power
Chooses the video input source from the computer.
Opens the OSD Quick View menu where you can select a viewing mode.
Press to activate the auto adjustment feature to optimize the screen image.
Enters the selected option in the OSD.
Opens, selects, or exits the OSD menu.
NOTE: Pressing the Menu button for 10 seconds will disable operation of the
remaining OSD buttons. Pressing it again for 10 seconds will re-enable
functionality.
Turns the monitor on or puts it in standby or sleep mode. The Power button is
located on the bottom-right of the monitor.
NOTE: Pressing the Power button for 10 seconds will disable operation of the
Power button. Pressing it again for 10 seconds will re-enable functionality.
12 Chapter 4 Operating the Monitor ENWW
Using the On-Screen Display (OSD)
Use the On-Screen Display (OSD) to adjust the screen image based on your viewing preferences. To
access the OSD:
1. Make sure the monitor is on.
2. To access the OSD menu, press the Menu button. The OSD Main Menu appears.
3. To navigate through the Main or sub-menu, press the + (Plus) button to scroll up, or the – (Minus)
button to scroll in reverse. Then press the OK button to select the highlighted function.
NOTE: The menu moves to the top if you scroll down at the bottom of the selections. The menu
moves to the bottom if you scroll up at the top of the selections.
4. To adjust the scale of a selected item, press the + or – button.
5. Select Save and Return. If you don't want to save the setting, select Cancel from the sub-menu
or Exit from the Main Menu.
6. Press the Menu button to exit the OSD.
NOTE: When a menu appears, if the buttons are untouched for 30 seconds (factory default),
adjustments and settings are saved and the menu closes.
OSD Menu Selections
The following table lists the on-screen display (OSD) menu selections and their functional descriptions.
After changing an OSD menu item, and if the menu screen has these options, you might choose to:
Cancel — To return to the previous menu level.
●
Save and Return — To save all changes and return to the OSD Main Menu screen. This option
●
is active only if you change a menu item.
Reset — To change back to the previous setting.
●
Icon Main Menu Options Sub-menu Options Description
Brightness Adjusts the brightness level of the screen.
Contrast Adjusts the contrast level of the screen.
Color Selects the screen color. The factory
default is 5000 K.
Warm (5000 K) Changes to slightly reddish white.
Cool (9300 K) Changes to slightly bluish white.
Standard (6500 K) Sets your screen colors to adapt to the
color standards used in the image
technology industry.
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Using the On-Screen Display (OSD)
13
Icon Main Menu Options Sub-menu Options Description
Quick View Select from the following modes:
Movie
Photo
Gaming
Text
Custom (settings saved when you adjust
the Brightness, Contrast, or Color in one
of the other Quick View options)
Custom Color Selects and adjusts your own color
scales:
R — Sets your own red color levels.
G — Sets your own green color levels.
B — Sets your own blue color levels.
Image Control Adjusts the screen image. Also enables
or disables the ambient light sensor.
Overdrive Turns Overdrive on or off. The factory
default is off.
Auto Adjustment Automatically adjusts the screen image
Clock Minimizes any vertical bars or strips
visible on the screen background.
Adjusting the Clock will also change the
horizontal screen image.
Clock Phase Adjusts the focus of the display. This
adjustment allows you to remove any
horizontal noise and clear or sharpen the
image of the characters.
Horizontal Position Adjusts the position of the screen image
left and right.
Vertical Position Adjusts the position of the screen image
up and down.
Custom Scaling Selects the method on how displayed
information on the monitor will be
formatted. Select:
Fill to Screen—image fills the entire
●
screen and might look distorted or
elongated because of
nonproportional scaling of height
and width.
Fill to Aspect Ratio—image is sized
●
to fit the screen and maintains
proportional image.
14 Chapter 4 Operating the Monitor ENWW
Icon Main Menu Options Sub-menu Options Description
Sharpness Adjusts the screen image to look sharper
or soft.
Dynamic Contrast Ratio Sets the Dynamic Contrast Ratio (DCR)
setting on or off. The factory default
setting is off. DCR automatically adjusts
the balance between white and black
levels to provide you with an optimal
image.
OSD Control Adjusts the position of the OSD menu on
the screen.
Horizontal OSD Position Changes the viewing position of the OSD
menu to the left or right area of the
screen. The factory default range is 94.
Vertical OSD Position Changes the viewing position of the OSD
menu to the top or bottom area of the
screen. The factory default range is 17.
OSD Transparency Adjust to view the background
information through the OSD.
OSD Timeout Sets the time in seconds that the OSD is
visible after the last button is pressed. The
factory default is 30 seconds.
Management Selects the power-management features
of the monitor.
Power Saver Enables the power saving feature (see
Power-Saver Feature on page 18).
Select:
On
Off
The factory default is On.
Power-On Recall Restores power to the monitor following
an unexpected removal of power. Select:
On
Off
The factory default is On.
Mode Display Displays the resolution, refresh rate, and
frequency information on the screen each
time the OSD Main Menu is accessed.
Select:
On
Off
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The factory default is On.
Using the On-Screen Display (OSD)
15
Icon Main Menu Options Sub-menu Options Description
Monitor Status Displays the operating status of the
monitor each time the monitor is powered
on. Select the location at which to
display the status:
Top
Middle
Bottom
Off
The factory default is Top.
DDC/CI Support Allows the computer to control some
OSD menu features such as Brightness,
Contrast, and Color Temperature. Select:
On
Off
The factory default is On.
Bezel Power LED Turns the light (LED) in the Power button
on and off. When set to off, the light will
remain off at all times.
Sleep Timer Provides the timer-adjustment menu
options:
Set Current Time — Sets the current time
in hours and minutes.
Set Sleep Time — Sets the time you want
to place the monitor in sleep mode.
Set On Time — Sets the time you want
the monitor to wake up from sleep mode.
Timer — Sets the Sleep Timer feature on
or off; the default setting is Off.
Sleep Now — Immediately sets the
monitor to enter sleep mode.
Language Selects the language in which the OSD
menu is displayed. The factory default is
English.
Information Selects and displays important
information about the monitor.
Current Settings Provides the current input video mode.
Recommended Settings Provides the recommended resolution
mode and refresh rate for the monitor.
Serial Number Reports the serial number of the monitor.
The serial number is needed if contacting
HP technical support.
16 Chapter 4 Operating the Monitor ENWW
Icon Main Menu Options Sub-menu Options Description
FW Version Reports the firmware version of the
monitor.
Backlight Hours Reports the total hours of backlight
operation.
Service Support For service support, see the HP Technical
Support website at
support.
Factory Reset Returns settings to factory defaults.
Source Control Selects the video input signal. The factory
default by priority is DVI, HDMI, and
then VGA.
DVI Selects DVI as the video input signal.
HDMI Selects HDMI as the video input signal.
VGA Selects VGA as the video input signal.
Default Source Selects the default or primary video input
signal when the monitor is connected to
two active and valid video sources. The
monitor automatically determines the
video format.
http://www.hp.com/
Auto Switch Source Turns the system's automatic video signal
Exit Exits the OSD menu screen.
Identifying Monitor Conditions
Special messages appear on the monitor screen for the following monitor conditions:
Monitor Status—When the monitor is powered on or when the input source signal is changed, a
●
Monitor Status message appears for 5 seconds. The message shows which input is the current
active signal, the status of the auto-switch source setting (On or Off), the default source signal, the
current preset display resolution, and the recommended preset display resolution.
Input Signal Out of Range—Indicates the monitor does not support the video card's input signal
●
because its resolution or refresh rate are set higher than the monitor supports. Change your video
card settings to a lower resolution or refresh rate. Restart your computer for the new settings to
take effect.
Power Button Lockout—Indicates the power button is locked. If the power button is locked, the
●
warning message Power Button Lockout appears. If the power button is locked, press and hold the
power button for 10 seconds to unlock the power button function. If the power button is unlocked,
press and hold the power button for 10 seconds to lock out the power button function.
input to On or Off. The factory default is
On.
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Monitor Going to Sleep—Indicates the screen display is entering a sleep mode.
●
Identifying Monitor Conditions
17
Check Video Cable—Indicates a video input cable is not properly connected to the computer or
●
monitor.
OSD Lockout—The OSD can be enabled or disabled by pressing and holding the Menu button on
●
the front panel for 10 seconds. If the OSD is locked, the warning message OSD Lockout appears
for 10 seconds. If the OSD is locked, press and hold the Menu button for 10 seconds to unlock the
OSD. If the OSD is unlocked, press and hold the Menu button for 10 seconds to lock the OSD.
Dynamic Contrast Ratio ON—Indicates that DCR is turned on.
●
Dynamic Contrast Ratio OFF—Indicates that DCR has been turned off in the OSD or was
●
automatically turned off after changes were made to Brightness, Contrast, or Quick View in the
OSD.
No Input Signal—Indicates the monitor is not receiving a video signal from the computer on the
●
monitor video input connector. Verify if the computer or input signal source is off or in the powersaver mode.
Power-Saver Feature
When the monitor is in normal operating mode, the Power light is blue and the monitor uses the normal
watts of power. For power usage, see the
The monitor also supports a power-saver mode that is controlled by the computer. When the monitor is
in the reduced-power state, the monitor screen is blank, the backlight is off, the Power light is amber,
and the monitor uses minimum power. When the monitor is "awakened," a brief warm-up period
occurs before the monitor returns to normal operating mode. The energy-saving reduced power state
activates if the monitor does not detect either the horizontal sync signal or the vertical sync signal. The
power-saver feature must be activated on your computer for this feature to work.
Technical Specifications on page 21 section.
For instructions on setting energy-saver features (sometimes called power-management features), see
your computer documentation.
NOTE: The energy-saver feature works only when the monitor is connected to computers that have
energy-saver features.
18 Chapter 4 Operating the Monitor ENWW
A Troubleshooting
Resolving Common Issues
Issue Solution
Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a grounded
power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Verify that the
Bezel Power LED option is set to Off and, if so, set to On mode.
Screen is blank. Connect the power cord.
Image appears blurred,
indistinct, or too dark.
Check Video Cable appears
on screen.
Input Signal Out of Range
appears on screen.
Picture is fuzzy and has
ghosting, shadowing issue.
Unable to set the monitor to
the optimal resolution.
Screen is black or displaying
at a lower resolution while
displaying high-definition
(HD) content.
Turn on the power. Connect the video cable properly. For more information, see
Monitor on page 6.
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Press the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
Connect the appropriate video cable (VGA, DVI, or HDMI) between the computer and
monitor. Be sure that the computer power is off while connecting the video cable.
Restart your computer and enter Safe Mode.
Change your settings to a supported setting (see the table in
on page 22).
Restart your computer so that the new settings take effect.
Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. HP recommends plugging
the monitor directly into the graphic card output connector on the back of your computer.
Make sure the graphics card supports the optimal resolution.
Make sure the latest supported driver is installed for the graphics card. For HP and Compaq
systems, you can download the latest graphics driver for your system from the HP website at
http://www.hp.com/support. For other systems, see the website for your graphics card.
Verify that your monitor and computer support HDCP. For more information, see the
Bandwidth Digital Content Protection (HDCP) on page 9 or HP website at
http://www.hp.com/support.
Preset Video Modes
Setting Up the
High-
No Plug and Play. In order for the Plug and Play feature of the monitor to work, you must have a computer and
graphic card that are compatible with Plug and Play. Check with your computer manufacturer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Make sure that the monitor drivers are installed. For more information, see the
on page 11 section. Monitor drivers are also available at the HP website at
http://www.hp.com/support.
Installing Drivers
ENWW Resolving Common Issues 19
Issue Solution
Picture bounces, flickers, or
wave pattern is present in the
picture.
Using HDMI connection,
unable to hear audio.
Monitor is always in sleep
mode (amber LED).
Move electrical devices that might cause electrical interference as far away from the monitor
as possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
The monitor does not provide an audio solution. The audio stream must be connected directly
to external speakers or to an audio receiver.
Power to the computer must be turned on.
The computer graphic card must be snugly seated in the slot.
Verify that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Verify that your computer is operational: Press the Caps Lock key and observe the Caps Lock
LED found on most keyboards. The LED must either turn on or off after hitting the Caps Lock
key.
Getting Support from the HP website
Before you contact customer service, see the HP Technical Support website at http://www.hp.com/
support. Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve an issue by using the troubleshooting tips in this section, you might have to call
technical support. For technical support contact information, see the printed documentation included
with the monitor.
Have the following information available when you call:
Monitor model number (located on label on back of monitor)
●
Monitor serial number (located on label on back of monitor or in the OSD display in the
●
Information menu)
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of hardware and software you are using
●
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You might need these
numbers when contacting HP about your monitor model.
The rating label is on the bottom of the monitor.
20 Appendix A Troubleshooting ENWW
B Technical Specifications
All specifications represent the typical specifications provided by HP's component manufacturers; actual
performance might vary either higher or lower.
HP x2301 Model
Table B-1 x2301 Specifications
Display Type: TFT LCD active matrix
Viewable Image Size: 58.42 cm (23.0 in.) diagonal
Video Input Terminals: VGA, DVI, HDMI
Tilt: -5° to +15°
Maximum Weight (unpacked): 3.5 kg (7.7 lb)
Dimensions (h x w x d): 399.9 x 552.1 x 138.7 mm (15.74 x 21.74 x 5.46 in)
Maximum Graphics Resolution: 1920 x 1080 @ 60 Hz
Optimum Graphics Resolution: 1920 x 1080 @ 60 Hz
Text Mode: 720 x 400
Pixel Pitch: 0.265 x 0.265 mm
Horizontal Frequency: 24 to 94 kHz
Vertical Frequency: 50 to 76 Hz
Operating Temperature: 5° to 35° C (41° to 95° F)
Non-Operating Humidity: -20° to 60° C (-4° to 140° F)
Operating Humidity: 20% to 80%
Non-Operating Humidity: 5% to 95%
Operating Altitude: 0 to 3,658 meters (0 to 12,000 feet)
Storage Altitude: 0 to 12,192 meters (0 to 40,000 feet)
Power Source: 100–240 VAC (ca), 50/60 Hz
Maximum Power Consumption: 30 watts (W)
Typical Power Consumption: 28 watts (W)
Sleep Power Consumption: 0.5 watts (W)
ENWW HP x2301 Model 21
Preset Video Modes
The monitor automatically recognizes many preset video input modes that will appear properly sized
and centered on the screen.
Table B-2 Factory Preset Video Input Modes
Preset Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz)
1 640 x 480 31.469 59.94
2 720 x 400 31.469 70.087
3 800 x 600 37.879 60.317
4 1024 x 768 48.363 60.004
5 1280 x 720 45.00 60.00
6 1280 x 960 60.00 60.00
7 1280 x 1024 63.98 60.02
8 1440 x 900 55.94 59.89
9 1600 x 1200 75.00 60.00
10 1680 x 1050 65.29 60.00
11 1920 x 1080 67.50 60.00
Table B-3 HDMI High Definition Factory Preset Video Modes
Preset HD Video Display
Resolution
1 480p 720 x 480 31.469 60
2 720p60 1280 x 720 45 60
3 576p 720 x 576 31.25 50
4 720p50 1280 x 720 37.5 50
5 1080p60 1920 x 1080 67.5 60
6 1080p50 1920 x 1080 56.25 50
Entering User Modes
The video controller signal might occasionally call for a mode that is not preset if:
You are not using a standard graphics adapter.
●
Resolution Horizontal
Frequency (kHz)
Vertical Frequency
(Hz)
You are not using a preset mode.
●
It this occurs, you have to readjust the parameters of the monitor screen by using the on-screen display.
Your changes can be made to any or all of these modes and saved in memory. The monitor
22 Appendix B Technical Specifications ENWW
automatically stores the new setting, then recognizes the new mode just as it does a preset mode. In
addition to the factory preset modes, there are at least ten user modes that can be entered and stored.
LCD Monitor Quality and Pixel Policy
Your LCD Monitor uses high-precision technology, manufactured according to high standards, to help
guarantee trouble-free performance. Nevertheless, the display might have cosmetic imperfections that
appear as small bright or dark spots. This is common to all LCD displays that are used in products
supplied by all vendors and is not specific to your LCD Monitor. These imperfections are caused by one
or more defective pixels or subpixels.
A pixel consists of one red, one green, and one blue subpixel. A defective whole pixel is always turned
on (a bright spot on a dark background), or it is always off (a dark spot on a bright background). The
first is the more visible of the two. A defective subpixel (dot defect) is less visible than a defective whole
pixel, and is small and only visible on a specific background.
To locate defective pixels, the monitor must be viewed under normal operating conditions and in
normal operating mode at a supported resolution and refresh rate, from a distance of approximately
50 cm (16 inches).
For more information about your LCD Monitor and pixel policy, see the HP website at
http://www.hp.com/support. To find pixel policy information on the HP website, type in "HP Pixel
Policy" in the search box and press Enter.
ENWW LCD Monitor Quality and Pixel Policy 23
C Agency Regulatory Notices
Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, might
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
●
Increase the separation between the equipment and the receiver.
●
Connect the equipment into an outlet on a circuit different from that to which the receiver is
●
connected.
Consult the dealer or an experienced radio or television technician for help.
●
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett Packard Company might void the user's authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to
maintain compliance with FCC Rules and Regulations.
Declaration of Conformity for Products Marked with the FCC Logo (United States Only)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device might not cause harmful interference.
2. This device must accept any interference received, including interference that might cause
undesired operation.
For questions regarding the product, contact:
Hewlett Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
24 Appendix C Agency Regulatory Notices ENWW
1-800-HP-INVENT (1-800 474-6836)
For questions regarding this FCC declaration, contact:
Hewlett Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
(281) 514-3333
To identify this product, see the Part, Series, or Model number found on the product.
Canadian Notice
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Avis Canadien
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le materiel
brouilleur du Canada.
Japanese Notice
Korean Notice
Power Cord Set Requirements
The monitor power supply is provided with Automatic Line Switching (ALS). This feature allows the
monitor to operate on input voltages between 100–120V or 200–240V.
ENWW Canadian Notice 25
The power cord set (flexible cord or wall plug) received with the monitor meets the requirements for use
in the country where you purchased the equipment.
If you must obtain a power cord for a different country, purchase a power cord that is approved for use
in that country.
The power cord must be rated for the product and for the voltage and current marked on the electrical
ratings label of the product. The voltage and current rating of the cord must be greater than the voltage
and current rating marked on the product. In addition, the cross-sectional area of the wire must be a
minimum of 0.75 mm² or 18 AWG, and the length of the cord must be between 6 ft (1.8 m) and 12 ft
(3.6 m). If you have questions about the type of power cord to use, contact an authorized HP service
provider.
A power cord must be routed so that it is not likely to be walked on or pinched by items placed upon it
or against it. Particular attention must be paid to the plug, electrical outlet, and the point where the cord
exits from the product.
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
Product Environmental Notices
ENERGY STAR® Qualification
HP Displays marked with the ENERGY STAR® certification mark meet the requirements of the U.S.
Environmental Protection Agency (EPA) ENERGY STAR program. The EPA ENERGY STAR® certification
mark does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett Packard
Company has determined that this product meets the ENERGY STAR® program requirements for
display energy efficiency.
The following ENERGY STAR® certification mark appears on all ENERGY STAR qualified displays:
The ENERGY STAR® program specifications for displays and computers were created by the EPA to
promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes,
offices, and factories. One way products achieve this goal is by using the Microsoft Windows power
management feature to reduce power consumption when the product is not in use.
The power management feature enables the computer to initiate a low-power or “sleep” mode after a
period of user inactivity. When used with an external ENERGY STAR® qualified display, this feature
26 Appendix C Agency Regulatory Notices ENWW
also supports similar power management features for the display. To take advantage of these potential
energy savings, users must use the default power management settings that are provided with ENERGY
STAR qualified computers and displays. The default power management settings on ENERGY STAR
qualified computers are preset to behave in the following ways when the system is operating on AC
power:
Turn off an external display after 15 minutes of user inactivity.
●
Initiate a low power sleep mode for the computer after 30 minutes of user inactivity.
●
ENERGY STAR® qualified computers exit the low power sleep mode and ENERGY STAR qualified
displays resume operation when the user resumes use of the computer. Examples include the user
pressing the power/sleep button, receiving an input signal from an input device, receiving an input
signal from a network connection with the Wake On LAN (WOL) feature enabled, etc. Additional
information on the ENERGY STAR® program, its environmental benefits and the potential energy and
financial savings of the power management feature can be found on the EPA ENERGY STAR Power
Management website at
http://www.energystar.gov/powermanagement.
Disposal of Waste Equipment by Users in Private Household in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your household waste. Instead, it is your responsibility to dispose of your waste equipment by handing
it over to a designated collection point for the recycling or waste electrical and electronic equipment.
The separate collection and recycling of your waste equipment at the time of disposal will help to
conserve natural resources and ensure that it is recycled in a manner that protects human health and
the environment. For more information about where you can drop off your waste equipment for
recycling, please contact the local city office, the household waste disposal service or the shop where
you purchased the product.
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and Council). A chemical information report for this product can be found
at the EU REACH Declarations page in the HP website at
http://www.hp.com/go/reach.
HP Recycling Program
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, go to the HP Planet Partners
Recycling Program website at
http://www.hp.com/recycle.
Restriction of Hazardous Substances (RoHS)
A Japanese regulatory requirement, defined by specification JIS C 0950, 2005, mandates that
manufacturers provide Material Content Declarations for certain categories of electronic products
ENWW Product Environmental Notices 27
offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, visit
the HP website at
http://www.hp.com/go/jisc0950.
Turkey EEE Regulation
In Conformity with the EEE Regulation
EEE Yönetmeliğine Uygundur
28 Appendix C Agency Regulatory Notices ENWW
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