HP StoreOnce D2D Backup System G2E Maintenance And Service Manual
HP StoreOnce
D2D Backup System maintenance and
service guide
nl
Addendum for Gen2E models
Abstract
This guide is intended for users who maintain the following Gen2E rack-mounted models of the HP StoreOnce D2D Backup
System:
• EH983B, HP D2D4312 (12–disk)
• EH993C, HP D2D4112 (12–disk)
• EH996B, HP D2D4106i (12–disk)
• EH998B, HP D2D4106fc (12–disk)
• EJ001C, HP D2D2502 (4–disk)
• EJ002C, HP D2D2504 (4–disk)
NOTE: There is no Gen2E version of the HP D2D4324 Backup System (EH985A).
The architecture of these StoreOnce D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID
controller products, which have their own user and service and maintenance guides. This document provides information on
only those aspects that are not covered in the existing guides.
Please note earlier Gen2 products are described in the separate Gen2 and Gen1 Backup Systems Maintenance and Service
guide.
HP Part Number: EH985-90947
Published: April 2012
Edition: First
© Copyright 2012 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows NT, and Windows XP are U.S. registered trademarks of Microsoft Corporation.
Contents
1 Introduction...............................................................................................5
Performance best practices.........................................................................................................5
HP D2D and HP ProLiant...........................................................................................................5
How do I tell whether I have a Gen2E product?.......................................................................6
Using the ProLiant Guide with HP D2D4312, EH983B, models...................................................6
Using the ProLiant Guide with HP D2D4106/4112, EH996B/EH998B/EH993C, models...............7
Using the ProLiant Guide with HP D2D2502/2504, EJ001C/EJ002C, models.............................8
POST messages and troubleshooting...........................................................................................9
Tasks that are unique to the HP D2D...........................................................................................9
Software upgrades...................................................................................................................9
2 The flash memory module..........................................................................10
Overview..............................................................................................................................10
Part number......................................................................................................................10
Identifying a flash memory module failure..................................................................................10
Troubleshooting procedure..................................................................................................10
Replacing the memory module.................................................................................................10
3 Replacing the system motherboard .............................................................13
Motherboard part numbers......................................................................................................13
Before replacing the motherboard— a note about licenses...........................................................13
iLO2 licenses.....................................................................................................................13
SAAP licence (HP D2D4312)...............................................................................................13
J27 settings (HP D2D4106/4112 and HP D2D2502/2504)..........................................................14
After replacing the motherboard...............................................................................................14
4 Flash Backed Write Cache (FBWC) module failures.......................................16
Part numbers..........................................................................................................................16
Identifying the battery/flash capacitor module failure..................................................................16
HP D2D4312, D2D4106 and D2D4112.................................................................................16
HP D2D2502/4 ...............................................................................................................17
Replacing the battery/flash capacitor module............................................................................17
Flash capacitor module location...........................................................................................17
Procedure....................................................................................................................18
5 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander
card (HP D2D4312).....................................................................................19
Overview..............................................................................................................................19
Part numbers..........................................................................................................................19
Identifying a RAID contoller failure............................................................................................19
Before replacing a RAID controller — a note about licenses.........................................................20
P410i controller failure (HP D2D4312)........................................................................................20
P411 controller failure (HP D2D4312).........................................................................................20
HP SAS expander card (HP D2D4312)......................................................................................21
6 The HP SmartArray P212 RAID controller (HP D2D2502, 2504, 4106,
4112).........................................................................................................23
Overview..............................................................................................................................23
Part numbers.....................................................................................................................23
Identifying a RAID contoller failure............................................................................................23
Before replacing a RAID controller — a note about licenses.........................................................24
Replacing the HP Smart Array P212 controller.............................................................................24
Contents 3
Support and other resources.........................................................................26
Related documentation............................................................................................................26
Document conventions and symbols..........................................................................................26
HP technical support...............................................................................................................27
Customer self repair................................................................................................................27
Subscription service................................................................................................................27
HP websites...........................................................................................................................27
Documentation feedback.........................................................................................................27
4 Contents
1 Introduction
This addendum to the Maintenance and Service Guide applies only to the following Gen2e
rack-mounted models of the HP StoreOnce Backup System:
• EH983B, HP D2D4312 (12–disk)
• EH993C, HP D2D4112 (12–disk)
• EH996B, HP D2D4106i (12–disk)
• EH998B, HP D2D4106fc (12–disk)
• EJ001C, HP D2D2502 (4–disk)
• EJ002C, HP D2D2504 (4–disk)
NOTE: There is no Gen2E model of EH985A, HP D2D4324, and it is not included in this guide.
For information about the HP D2D4324 Backup System, please refer to the original HP StoreOnce
Maintenance and Service Guide for Gen2 and Gen 1 products.
The hardware for the HP D2D4324, the HP D2D4312/4112 and the HP D2D4106 Capacity
Upgrade Kits is not described in this guide. Further information about these kits can be found in
the Installation Instructions supplied with the kit.
Performance best practices
HP recommends that you review the Best Practices for Perfomance Optimization White Paper,
describing simple steps that can be performed to ensure that your HP D2D Backup System is
optimized as efficiently as possible.
You can view this white paper from http://www.hp.com/support/manuals. Search for "D2D" and
your specific product. The white papers are shown under the 'White paper' section.
HP D2D and HP ProLiant
The information in the appropriate ProLiant Maintenance and Service Guide should be the primary
reference source for hardware issues on the related D2D Backup System. Spare part numbers are
available in the ProLiant guides. This guide contains only information that is not included in the
ProLiant documentation.
Table 1 Identifying the correct server guide for Gen2E products
HP ProLiant serverProduct numberHP D2D Backup System
HP ProLiant DL370 G6 serverEH983BHP D2D4312 G2 Backup System
HP ProLiant DL180se G6 serverEH996B/EH998B/EH993CHP D2D4106i/4106fc/4112 G2
Backup System
HP ProLiant DL160se G6 serverEJ001C/EJ002CHP D2D2502/2504 G2 Backup
System
NOTE: The software and, in some cases, the BIOS are unique to the HP D2D Backup System; it
does not use the same software (nor, in some cases, BIOS) as the ProLiant server.
There are a number of ways of accessing the ProLiant documentation on the HP web. A quick
method is to:
1. Go to http://www.hp.com/support/manuals.
2. Search on the ProLiant server name, as shown in Table 1.
Performance best practices 5
How do I tell whether I have a Gen2E product?
The Summary Page of the Web Management Interface will tell you the Type of product.
The product model number also identifies whether it is a Gen2E product, see Table 1 above. This
number can be found on the product label (you may need to remove the product from the rack to
locate the label).
Using the ProLiant Guide with HP D2D4312, EH983B, models
When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific
information:
• The CPU is Intel Xeon W5690 (Kit part number 625071-B21 includes Heatsink) – there are
two per system.
• The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of
the other disks fails, the online spare disk immediately takes its place.
• The system comes with three RAID controller cards — the HP Smart Array P410i (integrated
into the Motherboard and with FBWC) and two HP Smart Array P411 cards (each with a
512MB FBWC module). The P411 cards are installed in PCI-e Slots 5 and 6. Part numbers
for the P411 card are as follows:
◦ HP Smart Array P411/512 MB with FBWC Controller: 578229-B21
◦ HP 512 MB Flash Backed Write Cache (FBWC): 534916–B21
For more information about the HP Smart Array cards, search on http://www.hp.com/support/
manuals.
• The configuration of the system memory is 96 GB (12 x 8 GB DIMMs, 6 per processor). The
part number for each 8 GB DIMM is 500662-B21.
• The system has an HP 8Gb Dual Channel PCI-e to Fibre Channel Host Bus Adapter, part
number AJ764A.
• The system has an HP NC522SFP Dual Port 10GbE Server Adapter, part number 614202-B21.
• The system has an HP SAS Expander Card, part number 468406-B21, in PCI-e Slot 1.
6 Introduction
Figure 1 Rear view of the HP D2D4312
5. Fibre Channel card1. Power supplies (two)
6. RAID cards2. iLO2 Management port (do not use for data)
7. HP SAS expander card3. LAN ports 3 (required connection) and 4
4. 10–Gb Ethernet card with two ports
Using the ProLiant Guide with HP D2D4106/4112, EH996B/EH998B/EH993C,
models
When using the HP ProLiant DL180se G6 guide, be aware of the following HP D2D-specific
information:
• The CPU is Intel Xeon X5550 (Spare P/N 490070-001) – there are two per system
• The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of
the other disks fails, the online spare disk immediately takes its place. (The HP D2D4106 has
12 x 500 GB hard disks; the HP D2D4112 has 12 x 1 TB hard disks.)
• The configuration of the system memory is 72 GB (9 x 8 GB DIMMs; 5 for the first processor,
4 for the second). The part number for each 8 GB DIMM is 500662-B21.
• The HP D2D is supplied with an HP Smart Array P212/Zero Memory Controller (with 512
MB FBWC module) pre-installed in one of the full-height PCI-e slots. For more information
about this card, search on http://www.hp.com/support/manuals. Part numbers are as follows:
◦ HP Smart Array P212/Zero Memory Controller: 462828–B21
◦ HP 512 MB Flash Backed Write Cache (FBWC): 534916–B21
• The system has an HP Dual Channel 8Gb PCIe toFibre Channel Host Bus Adapter, part number
AJ764A, which is installed in a full-height slot
HP D2D and HP ProLiant 7
Figure 2 Rear view of the HP D2D4106/4112
6. VGA port for system console monitor1. Power supply cable sockets (two)
7. USB ports for system console keyboard and mouse2. LAN port 1 (always used for data connection)
8. RAID controller3. LAN port 2
9. Fibre Channel card (HP D2D4106fc/4112)4. Management LAN port (Do not use for data)
5. PCI-e slots
Using the ProLiant Guide with HP D2D2502/2504, EJ001C/EJ002C, models
When using the HP ProLiant DL160se G6 guide, be aware of the following HP D2D-specific
information:
• The CPU is the Intel Xeon E5520, part number 506013-001. There is one per system.
• The HP D2D has four removable hard disks.
• There is no optical media storage.
• HP D2D2502 Backup System: The configuration of the system memory is 24 GB (3 x 8 GB
DIMMs) for the HP D2D2502 Backup System.
HP D2D2504 Backup System: The configuration of the system memory is 32 GB (4 x 8 GB
DIMMs).
The part number for each 8 GB DIMM is 500662-B21.
• The HP D2D is supplied with an HP Smart Array P212 RAID controller (with 512 MB FBWC
module) pre-installed in one of the full-height PCI-e slots. For more information about this card,
search on http://www.hp.com/support/manuals. Part numbers are as follows:
◦ HP Smart Array P212/Zero Memory Controller: 462828–B21
◦ HP 512 MB Flash Backed Write Cache (FBWC): 534916-B21
8 Introduction
Figure 3 Rear view of the HP D2D2502/2504
5. PCIe slots (one full and one low profile)1. Power supply cable socket
6. VGA port for system console monitor2. LAN port 1 (always used for data connection)
7. USB ports for system console keyboard and mouse3. LAN port 2
4. iLO2 Management port (Do not use for data)
POST messages and troubleshooting
The HP D2D Web Management Interface is the primary source of troubleshooting information.
However, it is not able to capture power-on self-test hardware-related issues. Always refer to the
appropriate Maintenance and Service Guide for Power-On Self-Test (POST) information. To view
POST messages you will need a system console attached to the HP D2D. Please see the HP D2D
Backup System User Guide for more information about connecting and using the system console.
Tasks that are unique to the HP D2D
The following tasks are described in this guide:
• How to replace the flash memory module
• How to replace the motherboard
• How to replace the HP Smart Array RAID controller
Software upgrades
The Web Management Interface is used to upgrade software and also has a link to the HP Support
website from where the software must be downloaded. Language Pack upgrades are also available
to ensure all updates to screen messages and help text are displayed correctly in all languages.
For more information about the upgrade process and how to use the Web Management Interface,
please refer to the Software (Administration) section of the Web Management Interface chapter
in the HP D2D Backup System User Guide. See also Related documentation (page 26).
POST messages and troubleshooting 9
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