HP StoreEver LTO-8 Ultrium 30750 User Manual
HPE StoreEver LTO-8 Ultrium 30750 SAS Tape Drive User Guide
Abstract
This document provides information about installing, operating, and troubleshooting an HPE
StoreEver LTO-8 Ultrium 30750 Tape Drive. This guide is intended for system administrators
and other users who need physical and functional knowledge of the tape drive. Installing an
internal tape drive requires experience with installing server components.
Part Number: BC023-60004a
Published: February 2018
Edition: 2
©
Copyright 2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
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use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
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Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
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Contents
Overview.................................................................................................. 5
Installing drivers and backup software.................................................9
Installation requirements...............................................................................................................5
Rackmount drives...............................................................................................................5
Server requirements......................................................................................................................5
Cable requirements.......................................................................................................................5
About using hardware encryption................................................................................................. 7
When to use encryption..................................................................................................... 7
About managing encryption keys....................................................................................... 7
About enabling encryption..................................................................................................8
Diagnostic, management, and support tools.................................................................................8
Tape drivers...................................................................................................................................9
For Windows...................................................................................................................... 9
For Linux and UNIX............................................................................................................9
For IA64..............................................................................................................................9
Backup software requirements..................................................................................................... 9
Installing an internal tape drive........................................................... 10
Verifying the server SAS connector type.................................................................................... 10
Installing the tape drive............................................................................................................... 10
Connecting the cable ..................................................................................................................11
Securing the drive....................................................................................................................... 12
Installing an external tape drive.......................................................... 13
Connecting to an external SAS port............................................................................................13
Verifying the installation.......................................................................15
Powering on the drive and the server ........................................................................................ 15
Completing the installation..........................................................................................................15
Operating the tape drive.......................................................................17
Front panel overview...................................................................................................................17
Understanding the LEDs.................................................................................................. 17
Data and cleaning cartridges...................................................................................................... 18
Loading a cartridge..................................................................................................................... 21
Unloading a cartridge..................................................................................................................21
Cleaning the tape drive............................................................................................................... 21
Troubleshooting.................................................................................... 23
General troubleshooting procedure............................................................................................ 23
LED sequences...........................................................................................................................24
Problems with cartridges.............................................................................................................28
Contents 3
The cartridge is jammed...................................................................................................28
The drive will not accept the cartridge (or ejects it immediately)......................................30
Methods for troubleshooting encryption......................................................................................30
Replacing a tape drive.......................................................................... 31
Disconnecting the tape drive.......................................................................................................31
Replacing an existing SAS hard drive cable...................................... 32
Support and other resources...............................................................35
Accessing Hewlett Packard Enterprise Support......................................................................... 35
Accessing updates......................................................................................................................35
Customer self repair....................................................................................................................36
Remote support.......................................................................................................................... 36
Warranty information...................................................................................................................36
Regulatory information................................................................................................................37
Documentation feedback............................................................................................................ 37
Warranty and regulatory information..................................................38
4 Contents
Overview
Installation requirements
The server must have a SAS Smart Array controller or SAS HBA that supports tape devices.
NOTE:
All non Hewlett Packard Enterprise servers require an additional HBA.
Hewlett Packard Enterprise recommends purchasing and installing one of the supported HBAs to connect
the tape drive to the server. For compatibility information, see the HPE Data Availability, Protection, and
Retention Compatibility Matrix at: http://hpe.com/storage/DAPRcompatibility.
Rackmount drives
Specific installation instructions for rackmount drives are not included in this guide. For information, see
the rackmount enclosure website:
http://www.hpe.com/storage/rackmount.
Server requirements
Internal tape drives
The tape drive is installed into a spare drive bay in the server and is attached to the host server’s internal
SAS controller or HBA.
The server will need one industry-standard 5¼-inch, half-height bay for the tape drive. Different server
models have different mounting methods. For server-specific information, see the server documentation.
For general installation instructions, see Installing an internal tape drive on page 10.
The tape drive connects to a SAS Smart Array controller or SAS HBA that supports tape devices.
• If the host does NOT have a spare SAS port, install a new SAS HBA and any required HBA drivers.
• If the server does not have a PCI slot available for a new HBA, see Replacing an existing SAS hard
drive cable on page 32 for additional options.
External tape drives
External tape drives connect to a SAS Smart Array controller or SAS HBA that supports tape devices and
has an external SAS connector. If the server does not have an active external SAS port, install an
additional HBA with an external SAS connector.
For current information about supported SAS HBAs, see the HPE Data Availability, Protection, and
Retention Compatibility Matrix at: http://hpe.com/storage/DAPRcompatibility
Cable requirements
Internal tape drives
The cable supplied with the tape drive is suitable for connecting to a mini-SAS (SFF-8086/8087)
connector on a dedicated HBA or on the server's SAS controller. If your server has a SAS 4i connector
(SFF-8484), a suitable cable is available, and must be purchased separately.
Overview 5
NOTE:
Power for the tape drive is supplied through the SAS cable.
Figure 1: SAS cable supplied with the internal tape drive
1. Mini SAS connector to server (remove cover) 2. Unused second branch on supplied cable
3. Mini SAS connector on second branch (unused,
do not remove cover)
5. Power cable and connector to server's power
supply
External tape drives
External tape drives must be connected to an external port. The cable supplied with the tape drive is
suitable for connecting to an External Mini SAS High Density (SFF-8644) port on a dedicated HBA
(recommended) or the host SAS Smart Array controller. If your server has an external mini SAS
(SFF-8088) or Infiniband (SFF-8470) connector, a suitable cable is available, and must be purchased
separately.
4. SAS connector to tape drive
Figure 2: SAS cable supplied with the external tape drive
1. High-Density Mini SAS connector for the server
2. Mini SAS connector for the tape drive
6 Overview
If the server has a different type of SAS port, either purchase the appropriate cable, or purchase and
install a recommended HBA and associated drivers before installing the tape drive. For current
information about supported cables and HBAs, see the HPE Data Availability, Protection, and Retention
Compatibility Matrix at: http://hpe.com/storage/DAPRcompatibility.
About using hardware encryption
Encryption protects data from unauthorized access and use by changing it into a form that cannot be read
until it is deciphered with the encryption key.
LTO-4 and later generation tape drives include hardware capable of encrypting data while writing, and
decrypting data when reading. Hardware encryption can be used with or without compression while
maintaining the full speed and capacity of the tape drive and media.
LTO tape drives use the 256-bit version of the industry-standard AES encryption algorithm to protect data.
IMPORTANT:
Hardware encryption is a powerful feature and must be used with care. If you need to import media
onto another machine or to recover after disaster, you will be required to enter the encryption key
used to write the tape. A lost encryption key cannot be recovered by you or a service engineer.
Without the key, an encrypted tape is unreadable.
To use hardware encryption, you need:
• A backup application that supports hardware encryption.
• LTO-7 or LTO-8 media.
For additional cartridge compatibility information, see Data and cleaning cartridges on page 18.
When to use encryption
Your company policy determines when you need to use encryption. For example, encryption might be
mandatory for company confidential and financial data, but not for personal files. Company policy will also
define how encryption keys will be generated and managed. Backup applications that support encryption
generate a key for you or allow you to enter a key manually.
NOTE:
Encryption with keys that are generated directly from passwords or passphrases might be less secure
than encryption using truly random keys. The backup application will explain the available options and
methods. For more information, see the application user documentation.
About managing encryption keys
Encryption is primarily designed to protect the media content once the media is offline and to prevent it
from being accessed from another machine. If the encryption keys are managed by an application,
typically the application loads the necessary encryption key automatically when it is needed for reading or
writing, provided that the application is the one that was used to encrypt the data.
There are two main instances when you will need to know the key:
• If you try to import the media to another system, such as another instance of the backup application or
a different backup application
• If you are recovering your system after a disaster
About using hardware encryption 7
If you are unable to supply the key when requested to do so, you or a support engineer will not be able to
access the encrypted data.
It guarantees the security of the data, but also means that you must manage the encryption keys
carefully.
WARNING:
Keep a record or backup of the encryption keys and store it in a secure place separate from the
computer running the backup software.
About enabling encryption
If you wish to use the encryption capability, you must enable this feature through the backup software
application. See the application documentation for information and instructions on enabling encryption.
For a list of applications that support hardware encryption, see the HPE Data Availability, Protection, and
Retention Compatibility Matrix at: http://hpe.com/storage/DAPRcompatibility.
Diagnostic, management, and support tools
The following utilities are available from Hewlett Packard Enterprise, free of charge, and are highly
recommended:
• HPE Library & Tape Tools (L&TT) is the recommended diagnostic and support tool for Hewlett Packard
Enterprise tape drives. You can use L&TT to confirm proper installation, test performance, and retrieve
information for troubleshooting and support. L&TT is available free at:
tapetools
http://www.hpe.com/support/
• HPE Tape Smart Components provide easy-to-use driver and firmware updates.
◦ HPE Storage Tape Drivers (Windows)
◦ HPE Storage Tape Firmware (Windows)
◦ HPE Storage Tape Firmware (Linux)
These components are available for download without cost at: http://www.hpe.com/storage/
buracompatibility
8 About enabling encryption
Installing drivers and backup software
Tape drivers
For Windows
Hewlett Packard Enterprise recommends installing the drivers on the server before connecting the tape
drive. The driver available from Microsoft Update is acceptable. However, the HPE Tape driver provides
better support for all the features of your new tape drive.
NOTE:
The HPE Tape driver is suitable for use in most applications. To ensure that you are using the
recommended driver, refer also to the documentation of your software application.
Use the HPE Tape driver with the Windows operating systems unless the software application requires a
different driver.
For driver, firmware, and software updates, see Drivers & Downloads on the Hewlett Packard Enterprise
Support website:
http://www.hpe.com/support/storage
For Linux and UNIX
The recommended backup applications use the OS standard, built-in device drivers. To upgrade drivers,
patch the operating system to the latest version or configure device files, as described in the HPE
StoreEver LTO-8 UNIX, Linux, and OpenVMS Configuration Guide at: http://www.hpe.com/info/
enterprise/docs
For IA64
For the latest information on backup application upgrades and drivers for IA64 system, such as an HPE
Integrity server, see the HPE Data Availability, Protection, and Retention Compatibility Matrix at: http://
hpe.com/storage/DAPRcompatibility
Backup software requirements
Verify that you have a backup application that supports the HPE LTO-8 Ultrium 30750 tape drive.
Download and install any upgrades or patches if required.
For optimum performance, use a backup application that is appropriate for your system configuration. In a
direct attach configuration, where the tape drive is attached to a standalone server, use backup software
that is designed for a single-server environment. In network configurations, you will need backup software
that supports enterprise environments. Hewlett Packard Enterprise, Veritas, EMC, Yosemite, and
Computer Associates all provide suitable products. Further details about these and other products that
may be appropriate can be found on the HPE Data Availability, Protection, and Retention Compatibility
Matrix at: http://hpe.com/storage/DAPRcompatibility
Installing drivers and backup software 9
Installing an internal tape drive
2
2
2
2
1
1
Verifying the server SAS connector type
The cable supplied with the product connects to a Mini SAS (SFF-8087) connector on a dedicated HBA or
host SAS controller. This is a split cable, but the second branch is not normally required. Do not remove
the plastic cover on the spare connector.
NOTE:
To connect the tape drive to a SAS 4i (SFF-8484) or other type of SAS port, you must supply the
appropriate cable.
Installing the tape drive
CAUTION:
The tape drive is installed in one industry-standard, 5¼-inch half-height bay. For specific information
about mounting methods and requirements, see the server documentation.
Attach the alignment screws or mounting hardware
Procedure
1. If the server or enclosure requires alignment screws, special rails, or other hardware, attach them to
the tape drive with the screws supplied with the tape drive. See the instructions with the screw kit for
required washers or shims.
Example: Attaching a metal shim and alignment screws
10 Installing an internal tape drive
Example: Attaching server rails
2
2
2
2
1
1
2. If the server or enclosure rails are less than 1.5 mm thick, use the washers from the GENERAL
MOUNTING SCREWS screw pack for a proper fit.
Connecting the cable
If you are installing the tape drive in an enclosure using the cable that came with the enclosure, skip this
section. Follow the instructions included with the enclosure to cable the drive.
NOTE:
If both ports on the host controller are in use, in some server models you can replace one of the existing
cables with the supplied SAS cable. (This option is not recommended; use this option with care.) For
instructions, see Replacing an existing SAS hard drive cable on page 32.
Procedure
1. Connect the combined SAS and power connector to the tape drive port.
2. Connect the SAS connector without the cover to the host port, which could be on an HBA or on the
controller board.
Leave the cover on the unused SAS connector.
3. Plug the power connector into the power supply cabling.
Connecting the cable 11
Securing the drive
Procedure
1. Slide the tape drive fully into the drive bay.
2. If the drive is secured with clips, verify that they are engaged and that the drive is secure.
If the drive is secured with fasteners, use a PoziDrive #1 screwdriver to secure the 4mm M3 screws
provided with the tape drive.
If the server sheet metal is less than 1.5mm thick, use the screws and washers provided in the
GENERAL MOUNTING SCREWS screw pack so the screws can be tightened without damaging the
drive. (The washers are not needed if the server sheet metal is at least 1.5mm thick.)
3. Cover any empty bays with blanking plates and then replace the cover on the server.
12 Securing the drive
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