HP Spectre x2 12 Detachable PC (model
numbers 12-c000 through 12-c099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: May 2017
Document Part Number: 917717-001
Product notice
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
iii
iv
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Front ....................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
Bottom ................................................................................................................................................................... 9
Rear ........................................................................................................................................................................ 9
3 Illustrated parts catalog .............................................................................................................................. 10
Locating the serial number, model number, product number, and warranty information ............................... 10
Computer components ........................................................................................................................................ 11
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement preliminary requirements ..................................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 16
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................ 18
5 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Display panel assembly ..................................................................................................................... 20
Touchscreen board ............................................................................................................................ 23
Bottom bezel ..................................................................................................................................... 24
Battery ............................................................................................................................................... 25
Solid-state drive ................................................................................................................................ 26
Touchscreen board cable ................................................................................................................... 27
vii
Display panel cable ........................................................................................................................... 29
POGO pin connector cable ................................................................................................................. 30
Fan ..................................................................................................................................................... 31
Kickstand ........................................................................................................................................... 32
Volume button board ........................................................................................................................ 35
Right speaker ..................................................................................................................................... 36
Power button board .......................................................................................................................... 37
Microphones ...................................................................................................................................... 38
Webcams ........................................................................................................................................... 40
Heat sink ............................................................................................................................................ 44
System board .................................................................................................................................... 46
MicroSD memory card reader board ................................................................................................. 49
Wireless antenna ............................................................................................................................... 50
Left speaker ....................................................................................................................................... 51
Audio jack board ................................................................................................................................ 53
Infrared LED board cable ................................................................................................................... 55
Infrared LED board ............................................................................................................................ 55
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 61
8 Specications .............................................................................................................................................. 63
9 Backing up, restoring, and recovering ........................................................................................................... 64
Creating recovery media and backups ................................................................................................................ 64
Creating HP Recovery media (select products only) ......................................................................... 64
Using Windows tools ........................................................................................................................................... 65
Restore and recovery ........................................................................................................................................... 66
Recovering using HP Recovery Manager ........................................................................................... 66
What you need to know before you get started ............................................................. 66
Using the HP Recovery partition (select products only) ................................................. 67
Using HP Recovery media to recover .............................................................................. 67
Changing the computer boot order ................................................................................ 68
Removing the HP Recovery partition (select products only) ......................................... 69
viii
10 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 70
11 Recycling .................................................................................................................................................. 72
Index ............................................................................................................................................................. 73
ix
x
1 Product description
Category Description
Product Name HP Spectre x2 12 Detachable PC (model numbers 12-c000 through 12-c099)
Processors Intel® Core™ i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz FSB, 4.0-GB
L3 cache, 15-W)
Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor (1866-MHz FSB, 4.0-GB L3 cache,
15-W)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal graphics: Intel Iris Graphics Plus 640
Panel 12.3-in, 3K2K, white light-emitting (WLED), BrightView (3000×2000), uslim-at (1.95-mm), UWVA, eDP+PSR,
3:2 ultra wide aspect ratio, ush-glass panel, TouchScreen display assembly
Support for Intel Precise Stylus
Support for Active Stylus writing
Windows Ink certication
Memory On-board system memory, non-customer-accessible/non-upgradable
Support for LPDDR3-1866 dual channel
Supports up to 16-GB of system memory
Supports the following congurations:
16384-MB (256M×32×4×4 pieces) FBGA178
8192-MB (256M×16×4×4 pieces) FBGA178
Storage Support for the following Peripheral Component Interconnect Express (PCIe-3×4), Non-Volatile Memory
Express (NVMe) / SATA M.2, 2280 SuperSpeed (SS) solid-state drives with triple-level cell
●
1-TB
●
512-GB
●
360-GB
●
256-GB
●
128-GB
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video Audio:
Bang & Olufsen
Support for dual speakers
Support for HP Audio Boost
Microphones:
Enable HP Noise Cancellation
Support for Voice Recognition
Video:
1
Category Description
Audio and video
(continued)
Sensors
Wireless Integrated wireless local area network (WLAN) options by way of wireless module incorporated
External media cards Micro-Secure Digital (SD®) media reader slot
Ports
HP front-facing infrared camera: MIPI, with infrared LED, and infrared VGA sensor
HP front-facing Wide Vision camera: 5-MP, MIPI, BSI sensor, f2.0, 88° WFOV, xed focus (2592×1944)
HP rear-facing camera: 13-MP, MIPI, BSI sensor, f2.0, auto focus (4208×3210)
●
Accelerometer
●
Ambient light sensor
●
Digital compass
●
Gyroscope
onto system board
Dual WLANs antenna built into tablet
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the following WLAN format: Intel Dual band wireless-AC 8265 802.11AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro)
Compatible with Miracast-certied devices
WiFi SAR enabled in BIOS
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●
POGO-pin docking connector
●
USB 3.1 Generation 1 ports (2)
Keyboard/pointing
devices
Power requirements Support for a 4-cell, 41-WHr, 2.7-AHr, Li-ion battery
Security Support for Trusted Platform Module (TPM) 2.0
Operating system Preinstalled: Windows 10 and Windows 10 Professional
Soft cover, backlit keyboard in dark ash nish
TouchPad requirements:
●
MultiTouch gestures enabled
●
Support for Modern TrackPad gestures
●
Taps enabled as default
Support for a 65-W, USB Type-C, 3-pin, non-PFC, AC adapter
Support for a 1.00-m power cord with a C5 connector in 6 countries/regions.
For developed market (ML): Windows 10 Home ML and Windows 10 Home High-End ML
For emerging market (EM/SL):
●
Windows 10 Home EM/SL
●
Windows 10 Home High-End EM/SL
●
CPPP Windows 10 Home China Language Edition
●
SEAP Windows 10 Home Single Language Edition
2 Chapter 1 Product description
Category Description
Operating system
(continued)
Serviceability End user replaceable part: AC adapter and kickstand
●
SEAP Windows 10 Home High-End
3
2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on the computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
– or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 Getting to know your computer
Right side
Item Icon Component Description
(1) USB Type-C power connector and
charging port
(2) AC adapter and battery light
(3) Volume buttons Control speaker volume on the computer.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– or –
Connects and charges a USB device that has a USB Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may
be required.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Right side 5
Left side
Item Icon Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) jack
(2) MicroSD memory card reader Reads optional memory cards that store, manage, share, or
(3) AC adapter and battery light
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲
Select the Start menu, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
access information.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
(4) USB Type-C power connector and
charging port
6 Chapter 2 Getting to know your computer
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– or –
Connects and charges a USB device that has a USB Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may
be required.
Front
Item Component Description
(1) Speakers (2) Produce sound.
(2) WLAN antennas* (2) Send and receive wireless signals to communicate with WLANs.
(3) Internal microphones (2) Record sound.
(4) Infrared camera light On: The infrared camera is in use.
(5) Infrared camera Allows a facial recognition logon to Windows, instead of a
password logon.
(6) Front camera Allows you to video chat, record video, and record still images.
(7) Front camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
Front 7
Top
Item Icon Component Description
(1) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
(2) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Type power in the taskbar search box, and then select
Power & sleep options.
– or –
Right-click the Start button, and then select Power Options.
8 Chapter 2 Getting to know your computer
Bottom
Rear
Item Component Description
(1) Alignment post connectors (2) Connect to the alignment posts on the keyboard.
(2) Docking connector Connects the tablet to the keyboard.
Item Component Description
(1) Rear camera Allows you to video chat, record video, and record still images.
(2) Kickstand tabs (2) Provide access to lift the kickstand away from the back of
the tablet.
(3) Kickstand Provides stability and a variety of viewing angles.
Bottom 9
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The model number (1), product number (2), serial number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
10 Chapter 3 Illustrated parts catalog
Computer components
Item Component Spare part number
(1) Display panel assembly (12.3-in, 3K2K, WLED, BrightView (3000×2000), uslim-at (1.95-mm),
UWVA, eDP+PSR, 3:2 ultra wide aspect ratio, ush-glass panel, TouchScreen)
907565-001
Computer components 11
Item Component Spare part number
Display Panel Adhesive Kit 924176-001
(2) Touchscreen board (includes double-sided adhesive)
NOTE: The Touchscreen board spare part kit does not include the Touchscreen board cable.
The Touchscreen board cable is available using spare part number 924172-001.
Bezels (4):
(3) Bottom bezel, left side 924167-001
Bottom bezel, right side (not illustrated) 924166-001
(4) Left bezel 924165-001
(5) Right bezel 924164-001
(6) Battery (4-cell, 41-WHr, 2.7-AHr, Li-ion; includes cable) 902500-855
(7) Solid-state drive (2280 M.2, SATA-3):
1-TB, PCIe-3×4 NVMe solid-state drive with TLC 920540-001
512-GB, PCIe-3×4 NVMe solid-state drive with TLC 920539-001
360-GB, PCIe-3×4 NVMe solid-state drive with TLC 920542-001
256-GB, PCIe-3×4 NVMe solid-state drive with TLC 920538-001
128-GB, PCIe-3×4 NVMe solid-state drive with TLC 920541-001
(8) Touchscreen board cable (includes double-sided adhesive) 924172-001
(9) Display panel cable (includes double-sided adhesive) 924171-001
924179-001
(10) Docking connector cable (includes double-sided adhesive) 924173-001
Docking connector Mylar (not illustrated) 924182-001
(11) Fan (includes cable) 924174-001
(12) Hinges (2) 933241-001
(13) Kickstand 922577-001
(14) Power button board (includes cable and double-sided adhesive) 924169-001
Speakers (2, include cables):
(15) Left speaker 924838-001
(16) Right speaker 924846-001
(17) Volume button board (includes cable) 924170-001
Microphones (2, include cables and rubber isolators):
(18) Left microphone 924840-001
(19) Right microphone 924839-001
Webcams (3, include cables):
(20) Infrared camera 924841-001
(21) Front webcam 924842-001
(22) Rear webcam 924843-001
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(23) Heat sink (includes replacement thermal material) 924845-001
(24) MicroSD memory card reader board (includes replacement thermal material) 924835-001
MicroSD memory card reader bezel (not illustrated) 924175-001
(25) System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 16-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 16-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and a non-Windows operating system
(26) Wireless Antenna Kit (includes left and right wireless antenna cables, transceivers, and double-
sided adhesive)
(27) Audio jack board (includes audio jack and cable) 924836-001
(28) Infrared LED board (does not include infrared board cable) 924837-001
920545-601
920545-001
920544-601
920544-001
920546-601
920546-001
924213-001
Infrared LED board cable (not illustrated; includes double-sided adhesive) 924168-001
(29) Back cover 924163-001
Computer components 13
Miscellaneous parts
Component Spare part number
65-W, USB Type-C, 3-pin, non-PFC, AC adapter 860209-850
Duck head adapter:
For use in Australia 914724-001
For use in North America 854702-001
For use in the People’s Republic of China 914725-001
For use in South Korea 854703-001
For use in the United Kingdom 914723-001
HP black, 12.3-in sleeve 923398-001
HP USB Type-C adapter:
USB Type-C–to–HDMI adapter 831752-001
USB Type-C–to–RJ45 adapter 855560-001
USB Type-C–to–VGA adapter 831751-001
HP USB Type-C–to-USB Type-A dongle 833960-001
Keyboard in dark ash silver nish with backlight and TouchPad:
For use in Canada 922576-DB1
For use in France 922576-051
For use in Japan 922576-061
For use in Latin America 922576-161
For use in South Korea 922576-AD1
For use in the United Kingdom 922576-031
For use in the United States 922576-001
Power cord (C5-connector, 1.00-m):
For use in Australia 213356-013
For use in Europe 213350-014
For use in Japan 349756-006
For use in North America 213349-015
For use in the People’s Republic of China 286497-013
For use in the United Kingdom and Singapore 213351-013
Screw Kit 922578-001
Stylus (active pen) 920241-001
14 Chapter 3 Illustrated parts catalog
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required 15
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
16 Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 17
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
18 Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 19
5 Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the tablet or void the warranty.
CAUTION: This tablet does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the tablet or void the warranty.
Component replacement procedures
NOTE: Details about your tablet, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of the tablet. See Locating the serial number, model number, product
number, and warranty information on page 10 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
Display panel assembly
Description Spare part number
12.3-in, 3K2K, WLED, BrightView (3000×2000), uslim-at (1.95-mm), UWVA, eDP+PSR, 3:2 ultra wide
aspect ratio, ush-glass panel, TouchScreen display assembly
Back cover 924163-001
Before disassembling the tablet, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
Remove the display panel assembly:
1. Position the tablet with the front toward you.
2. Attach suction cups (1) to the display panel and back cover.
3. Place the suction cup handles (2) to the closed position.
907565-001
20 Chapter 5 Removal and replacement procedures
4. Lock the suction cups into place (3).
5. Use a heating gun to heat the top (1) and left (2) and right edges of the tablet to release the adhesive
securing the display panel assembly to the back cover.
NOTE: The adhesive used to secure the display panel assembly to the back cover is available in the
Display Panel Adhesive Kit, spare part 924176-001.
Component replacement procedures 21
6. Use a case utility tool (3) or similar thin, plastic tool, and the suction cups to separate the display panel
assembly (4) from the back cover.
7. Remove the suction cups.
CAUTION: Before releasing the display panel assembly, make sure the work surface is clear of tools,
screws, and any other foreign objects. Failure to follow this caution can result in damage to the display
panel assembly.
8. Swing the display panel assembly (1) forward until it rests upside down in front of the back cover.
9. Release the zero insertion force (ZIF) connector (2) to which the Touchscreen board cable is connected,
and then disconnect the Touchscreen board cable from the display panel assembly.
10. Release the adhesive support strip (3) that secures the display panel cable connector to
the display panel assembly.
11. Disconnect the display panel cable (4) from the display panel assembly.
22 Chapter 5 Removal and replacement procedures
12. Remove the display panel assembly (5).
Reverse this procedure to install the display panel assembly.
Touchscreen board
Description Spare part number
Touchscreen board
NOTE: The Touchscreen board spare part kit does not include the Touchscreen board cable. The
Touchscreen board cable is available using spare part number 924172-001.
924179-001
Before removing the Touchscreen board, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
Remove the Touchscreen board:
1. Detach the two pieces of grounding tape that secure the Touchscreen board (1) to the display
panel assembly.
2. Release the two ZIF connectors (2) to which the Touchscreen board cables are connected, and then
disconnect the Touchscreen board cables from the display panel assembly.
Component replacement procedures 23
3. Detach the Touchscreen board (3) from the display panel assembly. (The Touchscreen board is attached
to the display panel assembly with double-sided adhesive.)
4. Remove the Touchscreen board.
Reverse this procedure to install the Touchscreen board.
Bottom bezel
Description Spare part number
Bottom bezel 924167-001
Before removing the bottom bezel, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
Remove the bottom bezel:
1. Remove the four Phillips PM2.0×3.8 screws (1) that secure the bottom bezel to the back cover.
2. Remove the two Phillips PM2.0×2.2 screws (2) that secure the bottom bezel to the back cover.
24 Chapter 5 Removal and replacement procedures
3. Remove the bottom bezel (3).
4. Remove the bottom bezel.
Battery
Reverse this procedure to install the bottom bezel.
Description Spare part number
4-cell, 41-WHr, 2.7-AHr, Li-ion battery (includes cable) 902500-855
Before removing the battery, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the six Phillips PM2.0×2.8 screws (2) that secure the battery to the back cover.
Component replacement procedures 25
3. Remove the battery (3).
Reverse this procedure to install the battery.
Solid-state drive
Description Spare part number
1-TB, PCIe-3×4 NVMe solid-state drive with TLC 920540-001
512-GB, PCIe-3×4 NVMe solid-state drive with TLC 920539-001
360-GB, PCIe-3×4 NVMe solid-state drive with TLC 920542-001
256-GB, PCIe-3×4 NVMe solid-state drive with TLC 920538-001
128-GB, PCIe-3×4 NVMe solid-state drive with TLC 920541-001
Before removing the solid-state drive, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
6. Remove the battery (see Battery on page 25).
Remove the solid-state drive:
26 Chapter 5 Removal and replacement procedures
1. Release the Mylar shield (1) that secures the solid-state drive to the system board.
2. Remove the Phillips PM2.0×2.5 screw (2) that secures the drive to the system board. (The solid-state
drive tilts up.)
3. Remove the solid-state drive (3) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to install the solid-state drive.
Touchscreen board cable
Description Spare part number
Touchscreen board cable (includes double-sided adhesive) 924172-001
Before removing the Touchscreen board cable, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
6. Remove the battery (see Battery on page 25).
Remove the Touchscreen board cable:
1. Release the ZIF connector (1) to which Touchscreen board cable is connected, and then disconnect
the Touchscreen board cable from the system board.
Component replacement procedures 27
2. Detach the Touchscreen board cable (2) from the back cover. (The Touchscreen board cable is attached
to the back cover with double-sided adhesive.)
3. Remove the Touchscreen board cable.
Reverse this procedure to install the Touchscreen board cable.
28 Chapter 5 Removal and replacement procedures
Display panel cable
Description Spare part number
Display panel cable (includes double-sided adhesive) 924171-001
Before removing the display panel cable, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
6. Remove the battery (see Battery on page 25).
Remove the display panel cable:
1. Release the ZIF connector (1) to which display panel cable is connected, and then disconnect the display
panel cable from the system board.
2. Detach the display panel cable (2) from the back cover. (The display panel cable is attached to
the back cover with double-sided adhesive.)
3. Remove the display panel cable.
Reverse this procedure to install the display panel cable.
Component replacement procedures 29
POGO pin connector cable
Description Spare part number
Display panel cable (includes double-sided adhesive) 924173-001
Before removing the POGO pin connector cable, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
6. Remove the battery (see Battery on page 25).
Remove the POGO pin connector cable:
1. Disconnect the POGO pin connector cable (1) from the system board.
2. Detach the POGO pin connector cable (2) from the back cover. (The POGO pin connector cable is attached
to the back cover with double-sided adhesive in two locations.)
3. Remove the Phillips PM1.5×2.2 screw (3) that secures the POGO pin connector to the back cover.
4. Remove the POGO pin connector cable (4).
5. Remove the POGO pin connector cable.
Reverse this procedure to install the POGO pin connector cable.
30 Chapter 5 Removal and replacement procedures
Fan
Description Spare part number
Fan (includes cable) 924174-001
Before removing the fan, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
6. Remove the battery (see Battery on page 25).
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the three Phillips PM2.0×2.8 screws (2) that secure the fan to the back cover.
3. Remove the fan (3).
Reverse this procedure to install the fan.
Component replacement procedures 31
Kickstand
Description Spare part number
Kickstand 922577-001
Before removing the kickstand, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
6. Remove the battery (see Battery on page 25).
Remove the kickstand:
1. Remove the three Phillips PM2.0×3.8 screws (1) that secure the left bezel to the back cover.
2. Remove the left bezel (2).
and then shut it down through the operating system.
unplugging the AC adapter from the tablet.
The left bezel is available using spare part number 924165-001.
3. Remove the PM2.0×2.8 screw (1) that secures the right bezel to the back cover.
4. Remove the two Phillips PM2.0×3.8 screws (2) that secure the right bezel to the back cover.
32 Chapter 5 Removal and replacement procedures
5. Remove the right bezel (3).
The right bezel is available using spare part number 924164-001.
6. Position the tablet on its left side.
7. Open the kickstand.
Component replacement procedures 33
8. Remove the four Torx4 M2.0×2.8 screws that secure the kickstand to the hinges.
9. Remove the four Phillips PM2.0×3.8 screws (1) that secure the hinges to the back cover.
10. Slide the kickstand (2) toward the back cover to release the hinges from the back cover.
11. Remove the hinges (3).
The hinges are available using spare part number 933241-001.
34 Chapter 5 Removal and replacement procedures
12. Remove the kickstand (4).
Reverse this procedure to install the kickstand.
Volume button board
Description Spare part number
Volume button board (includes cable) 924170-001
Before removing the volume button board, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
6. Remove the battery (see Battery on page 25).
7. Remove the right bezel (see Kickstand on page 32).
Remove the volume button board:
Component replacement procedures 35
1. Release the ZIF connector (1) to which the volume button board cable is connected, and then disconnect
the volume button board cable from the system board.
2. Remove the Phillips PM1.5×2.2 screw (2) that secures the volume button board to the back cover.
3. Remove the volume button board (3).
Reverse this procedure to install the volume button board.
Right speaker
Description Spare part number
Right speaker (includes cable) 924846-001
Before removing the right speaker, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
6. Remove the battery (see Battery on page 25).
7. Remove the right bezel (see Kickstand on page 32).
Remove the right speaker:
36 Chapter 5 Removal and replacement procedures
1. Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect
the power button board cable from the system board.
2. Disconnect the right speaker cable (2) from the system board.
3. Remove the right speaker (3).
Reverse this procedure to install the right speaker.
Power button board
Description Spare part number
Power button board (includes cable) 924169-001
Before removing the power button board, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a. Bottom bezel (see Bottom bezel on page 24)
b. Battery (see Battery on page 25)
c. Right bezel (see Kickstand on page 32)
d. The right speaker (see Right speaker on page 36)
Component replacement procedures 37
Remove the power button board:
1. Detach the power button board cable (1) from the right speaker. (The power button board cable is
attached to the right speaker with double-sided adhesive.)
2. Detach the power button board (2) from the back cover. (The power button board is attached to
the back cover with double-sided adhesive.)
3. Remove the power button board and cable.
Reverse this procedure to install the power button board.
Microphones
Description Spare part number
Left microphone (includes cable and rubber isolators) 924840-001
Right microphone (includes cable and rubber isolators) 924839-001
Before removing the microphones, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
6. Remove the battery (see Battery on page 25).
38 Chapter 5 Removal and replacement procedures
Remove the left microphone:
1. Release the ZIF connector (1) to which the left microphone cable is connected, and then disconnect
the left microphone cable from the system board.
2. Detach the left microphone (2) from the back cover. (The left microphone is attached to the back cover
with double-sided adhesive.)
3. Remove the left microphone.
Remove the right microphone:
1. Release the ZIF connector (1) to which the right microphone cable is connected, and then disconnect
the right microphone cable from the system board.
Component replacement procedures 39
2. Detach the right microphone (2) from the back cover. (The right microphone is attached to
the back cover with double-sided adhesive.)
3. Remove the right microphone.
Reverse this procedure to install the microphones.
Webcams
Before removing the webcams, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
4. Remove the display panel assembly (see Display panel assembly on page 20).
5. Remove the bottom bezel (see Bottom bezel on page 24).
Description Spare part number
Infrared camera (includes cable) 924841-001
Front-facing webcam (includes cable) 924842-001
Rear-facing webcam (includes cable) 924843-001
and then shut it down through the operating system.
unplugging the AC adapter from the tablet.
6. Remove the battery (see Battery on page 25).
Remove the infrared camera:
40 Chapter 5 Removal and replacement procedures
1. Release the ZIF connector (1) to which the infrared camera cable is connected, and then disconnect
the infrared camera cable from the system board.
2. Detach the infrared camera (2) from the back cover. (The infrared camera is attached to the back cover
with double-sided adhesive.)
3. Remove the infrared camera.
Remove the front-facing webcam:
1. Release the ZIF connector (1) to which the front-facing webcam cable is connected, and then disconnect
the front-facing webcam cable from the system board.
Component replacement procedures 41
2. Detach the front-facing webcam (2) from the back cover. (The front-facing webcam is attached to
the back cover with double-sided adhesive.)
3. Remove the front-facing webcam.
Remove the rear-facing webcam:
1. Release the ZIF connector (1) to which the rear-facing webcam cable is connected, and then disconnect
the rear-facing webcam cable from the system board.
42 Chapter 5 Removal and replacement procedures
2. Detach the rear-facing webcam (2) from the back cover. (The rear-facing webcam is attached to
the back cover with double-sided adhesive.)
3. Remove the rear-facing webcam.
Reverse this procedure to install the webcams.
Component replacement procedures 43
Heat sink
Before removing the heat sink, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
2. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
3. Disconnect all external devices from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20), and then remove
Remove the heat sink:
Description Spare part number
Heat sink (includes replacement thermal material) 924845-001
and then shut it down through the operating system.
unplugging the AC adapter from the tablet.
the following components:
a. Bottom bezel (see Bottom bezel on page 24)
b. Battery (see Battery on page 25)
c. Fan (see Fan on page 31)
1. Release the grounding tape (1) that secures the heat sink to the system board.
2. Remove the six Phillips PM2.0×2.8 screws (2) that secure the heat sink to the system board.
3. Slide the heat sink (3) forward and then up and remove it.
44 Chapter 5 Removal and replacement procedures
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.
Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
Reverse this procedure to install the heat sink.
Component replacement procedures 45
System board
NOTE: All system board spare part kits include a processor and replacement thermal material.
Description Spare part number
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 16-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 16-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 8-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 8-GB system memory, and a non-Windows operating system
920545-601
920545-001
920544-601
920544-001
920546-601
920546-001
Before removing the system board, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a. Bottom bezel (see Bottom bezel on page 24)
b. Battery (see Battery on page 25)
c. Fan (see Fan on page 31)
d. Heat sink (see Heat sink on page 44)
When replacing the system board, be sure to remove the microSD memory card reader board (see MicroSD
memory card reader board on page 49) from the defective system board and install it on the replacement
system board.
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Audio jack board ZIF connector cable
(2) Left speaker cable
46 Chapter 5 Removal and replacement procedures
(3) WLAN antenna cables
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
(4) Left microphone ZIF connector cable
(5) Infrared LED board ZIF connector cable
(6) Infrared camera ZIF connector cable
(7) Front-facing webcam ZIF connector cable
(8) Right microphone ZIF connector cable
(9) Rear-facing webcam ZIF connector cable
(10) Right speaker cable
(11) Power button board ZIF connector cable
(12) Volume button board ZIF connector cable
(13) POGO pin ZIF connector cable
(14) Display panel ZIF connector cable
(15) Touchscreen board ZIF connector cable
2. Remove the Phillips PM2.0×2.8 screw (1) that secures the system board to the back cover.
3. Remove the Phillips PM2.0×2.2 broad head screw (2) that secures the system board to the back cover.
Component replacement procedures 47
4. Remove the left (3) and right I/O brackets (4).
5. Lift the left side of the system board (1) until it rests at an angle.
6. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
48 Chapter 5 Removal and replacement procedures
MicroSD memory card reader board
Description Spare part number
MicroSD memory card reader board (includes cable and double-sided adhesive) 924835-001
MicroSD memory card reader bezel 924175-001
Before removing the microSD memory card reader board, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a. Bottom bezel (see Bottom bezel on page 24)
b. Battery (see Battery on page 25)
c. Fan (see Fan on page 31)
d. Microphones (see Microphones on page 38)
e. Webcams (see Webcams on page 40)
f. Heat sink (see Heat sink on page 44)
g. System board (see System board on page 46)
Remove the microSD memory card reader board:
1. Release the ZIF connector (1) to which microSD memory card reader board cable is connected, and then
disconnect the microSD memory card reader board cable from the system board.
Component replacement procedures 49
2. Detach the microSD memory card reader board (2) from the back cover. (The microSD memory card
reader board is attached to the back cover with double-sided adhesive.)
3. Remove the microSD memory card reader board.
Reverse this procedure to install the microSD memory card reader board.
Wireless antenna
Description Spare part number
Wireless antenna (includes left and right wireless antenna cables, transceivers, and double-sided
adhesive)
Before removing the wireless antenna, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a. Bottom bezel (see Bottom bezel on page 24)
b. Battery (see Battery on page 25)
c. Fan (see Fan on page 31)
d. Microphones (see Microphones on page 38)
924213-001
e. Webcams (see Webcams on page 40)
f. Heat sink (see Heat sink on page 44)
g. System board (see System board on page 46)
50 Chapter 5 Removal and replacement procedures
Remove the wireless antenna:
1. Remove the four Phillips PM2.0×3.8 screws (1) that secure the wireless antenna transceivers to
the back cover.
2. Detach the wireless antenna transceivers (2) from the back cover. (The wireless antenna transceivers are
attached to the back cover with double-sided adhesive.)
3. Release the wireless antenna cable from the retention clip (3) built into the back cover.
4. Remove the wireless antenna cables (4) and transceivers.
Reverse this procedure to install the wireless antenna.
Left speaker
Description Spare part number
Left speaker (includes cable) 924846-001
Before removing the left speaker, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
4. Remove the display panel assembly (see Display panel assembly on page 20), and then remove
and then shut it down through the operating system.
unplugging the AC adapter from the tablet.
the following components:
a. Bottom bezel (see Bottom bezel on page 24)
b. Battery (see Battery on page 25)
Component replacement procedures 51
c. Fan (see Fan on page 31)
d. Microphones (see Microphones on page 38)
e. Webcams (see Webcams on page 40)
f. Heat sink (see Heat sink on page 44)
g. System board (see System board on page 46)
h. Wireless antenna (see Wireless antenna on page 50)
Remove the left speaker:
▲
Remove the left speaker.
Reverse this procedure to install the left speaker.
52 Chapter 5 Removal and replacement procedures
Audio jack board
Description Spare part number
Audio jack board (includes audio jack and cable) 924836-001
Before removing the audio jack board, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a. Bottom bezel (see Bottom bezel on page 24)
b. Battery (see Battery on page 25)
c. Fan (see Fan on page 31)
d. Microphones (see Microphones on page 38)
e. Webcams (see Webcams on page 40)
f. Heat sink (see Heat sink on page 44)
g. System board (see System board on page 46)
h. Wireless antenna (see Wireless antenna on page 50)
i. Left speaker (see Left speaker on page 51)
Remove the audio jack board:
▲
Remove the audio jack board.
Component replacement procedures 53
Reverse this procedure to install the audio jack board.
54 Chapter 5 Removal and replacement procedures
Infrared LED board cable
Description Spare part number
Infrared LED board cable (includes double-sided adhesive) 924168-001
Before removing the infrared LED board cable, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a. Bottom bezel (see Bottom bezel on page 24)
b. Battery (see Battery on page 25)
c. Fan (see Fan on page 31)
d. Microphones (see Microphones on page 38)
e. Webcams (see Webcams on page 40)
f. Heat sink (see Heat sink on page 44)
g. System board (see System board on page 46)
h. Wireless antenna (see Wireless antenna on page 50)
Remove the infrared LED board cable:
1. Release the ZIF connector (1) to which infrared LED board cable is connected, and then disconnect
the infrared LED board cable from the system board.
2. Release the ZIF connector (2) to which infrared LED board cable is connected, and then disconnect
the infrared LED board cable from the infrared LED board.
Component replacement procedures 55
3. Detach the infrared LED board cable (3) from the back cover. (The infrared LED board cable is attached to
the back cover with double-sided adhesive.)
4. Remove the infrared LED board cable.
Reverse this procedure to install the infrared LED board cable.
56 Chapter 5 Removal and replacement procedures
Infrared LED board
Description Spare part number
Infrared LED board (does not include infrared board cable)
NOTE: The infrared LED board spare part kit does not include the infrared LED board cable. The
infrared LED board cable is available using spare part number 924168-001.
924837-001
Before removing the infrared LED board, follow these steps:
1. Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet.
3. Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4. Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a. Bottom bezel (see Bottom bezel on page 24)
b. Battery (see Battery on page 25)
c. Fan (see Fan on page 31)
d. Microphones (see Microphones on page 38)
e. Webcams (see Webcams on page 40)
f. Heat sink (see Heat sink on page 44)
g. System board (see System board on page 46)
h. Wireless antenna (see Wireless antenna on page 50)
Remove the infrared LED board:
▲
Remove the infrared LED board
Component replacement procedures 57
Reverse this procedure to install the infrared LED board.
58 Chapter 5 Removal and replacement procedures
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc, and then press f10.
●
Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume up button.
2. Tap f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
Starting Setup Utility (BIOS) 59
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 59).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 60.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click or double-tap the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
60 Chapter 6 Using Setup Utility (BIOS)
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Start BIOS.
●
Tablets with keyboards
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards
▲
Turn on or restart the tablet, and then quickly hold down the volume up button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 61.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: To stop a test, press the button you used to access UEFI.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get Software and drivers.
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
62 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
8 Specications
Metric U.S.
Computer dimensions
Width 37.8 cm 14.9 in
Depth 25.2 cm 9.9 in
Height 2.5 cm 0.9 in
Weight 1.9 kg 4.4 lbs
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
63
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 64. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 65.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 66.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
64 Chapter 9 Backing up, restoring, and recovering
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 65.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 66.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Using Windows tools 65
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 66. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 64.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 66.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 69.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 64.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 64.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 64.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
66 Chapter 9 Backing up, restoring, and recovering
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 68.
3. Follow the on-screen instructions.
Restore and recovery 67
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
68 Chapter 9 Backing up, restoring, and recovering
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 64.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 69
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
70 Chapter 10 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 71
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
72 Chapter 11 Recycling
Index
A
AC adapter light 5, 6
AC adapter, spare part number 14
alignment post connectors 9
antenna
locations 7
removal 50
spare part number 13, 50
audio jack board
removal 53
spare part number 13, 53
audio, product description 1, 2
audio-in jack 6
audio-out jack 6
B
back cover
removal 20
spare part number 13, 20
backups 64
battery
removal 25
spare part number 12, 25
battery light 5, 6
bezel
removal 32
spare part numbers 12, 32, 33
BIOS
determining version 59
downloading an update 60
starting the Setup Utility 59
updating 59
boot order
changing 68
bottom bezel
removal 24
spare part numbers 24
bottom bezel, left side
spare part number 12
bottom bezel, right side
spare part number 12
bottom component 9
buttons
button 8
volume 5
C
cables, service considerations 16
camera
removal 40
spare part numbers 12, 40
chipset, product description 1
components
bottom 9
front 7
left side 6
rear 9
right side 5
top 8
computer components 11
connectors
alignment post 9
docking 9
connectors, service considerations
16
D
display panel
product description 1
Display Panel Adhesive Kit, spare part
number 12, 21
display panel assembly
removal 20
spare part number 20
display panel assembly, spare part
number 11
display panel cable
removal 29
spare part number 12, 29
docking connector 9
docking connector cable
spare part number 12
docking connector Mylar
spare part number 12
drives
precautions 16
preventing damage 16
duck head adapter, spare part
numbers 14
E
electrostatic discharge 17
equipment guidelines 19
F
fan
removal 31
spare part number 12, 31
front camera 7
front camera light 7
front components 7
front webcam
spare part number 12
front-facing webcam
removal 40
spare part number 40
G
graphics, product description 1
grounding guidelines 17
guidelines
equipment 19
grounding 17
packaging 18
transporting 18
workstation 18
H
hard drive
product description 1
headphone jack 6
heat sink
removal 44
spare part number 13
spare part numbers 44
hinge
removal 34
spare part number 12, 34
HP PC Hardware Diagnostics (UEFI)
Failure ID code 61
using 61
HP Recovery Manager
correcting boot problems 68
starting 67
Index 73
HP Recovery media
creating 64
recovery 67
HP Recovery partition
recovery 67
removing 69
I
infrared camera 7
removal 40
spare part number 12, 40
infrared camera light 7
infrared LED board
removal 57
spare part number 13, 57
Infrared LED board cable
spare part number 13
infrared LED board cable
removal 55
spare part number 55, 57
J
jacks
audio-in 6
audio-out 6
headphone 6
microphone 6
K
keyboard, product description 2
keyboard, spare part numbers 14
kickstand 9
removal 32
spare part number 12, 32
kickstand tabs 9
L
left bezel
removal 32
spare part number 12, 32
left microphone
spare part number 12
left speaker
removal 51
spare part number 12, 51
left-side components 6
lights
AC adapter 5, 6
battery 5, 6
camera 7
infrared camera 7
M
memory module
product description 1
microphone
locations 7
product description 1, 2
removal 38
spare part numbers 12, 38
microphone jack 6
microSD memory card reader
location 6
microSD memory card reader bezel,
spare part number 13, 49
microSD memory card reader board
removal 49
spare part number 13, 49
minimized image recovery 67
minimized image, creating 66
model name 1
O
operating system, product
description 2, 3
optical drive
product description 1
original system recovery 66
P
packaging guidelines 18
plastic parts, service
considerations 15
POGO pin connector cable
removal 30
spare part number 30
pointing device, product
description 2
ports
product description 2
USB Type-C power connector and
charging 5, 6
power button 8
power button board
removal 37
spare part number 12, 37
power cord
set requirements 70
spare part numbers 14
power requirements, product
description 2
processor, product description 1
product description
audio 1, 2
chipset 1
display panel 1
external media cards 2
graphics 1
hard drive 1
keyboard 2
memory module 1
microphone 1, 2
operating system 2, 3
optical drive 1
pointing device 2
ports 2
power requirements 2
processors 1
product name 1
security 2
sensors 2
serviceability 3
solid-state drive 1
storage 1
video 1, 2
wireless 2
product name 1
R
rear camera 9
rear components 9
rear webcam
spare part number 12
rear-facing webcam
removal 40
spare part number 40
recover
options 66
recovery
discs 65, 67
HP Recovery Manager 66
media 67
starting 67
supported discs 65
system 66
USB ash drive 67
using HP Recovery media 65
recovery media
creating 64
creating using HP Recovery
Manager 65
74 Index
recovery partition
removing 69
removal/replacement
procedures 20
right bezel
removal 32
spare part number 12, 33
right microphone
spare part number 12
right speaker
removal 36
spare part number 12, 36
right-side components 5
S
Screw Kit, spare part number 14
security, product description 2
sensors, product description 2
service considerations
cables 16
connectors 16
plastic parts 15
serviceability, product description 3
sleeve, spare part number 14
solid-state drive
product description 1
removal 26
spare part numbers 12, 26
speaker
removal 36, 51
spare part numbers 12, 36, 51
speakers
location 7
supported discs, recovery 65
system board
removal 46
spare part numbers 13, 46
system recovery 66
system restore point
creating 65
system restore point, creating 64
Touchscreen board cable
removal 27
spare part number 12, 23, 27
transporting guidelines 18
U
USB Type-C adapter, spare part
numbers 14
USB Type-C power connector and
charging port 5, 6
USB Type-C–to-USB Type-A dongle,
spare part number 14
V
vents 8
video, product description 1, 2
volume button board
removal 35
spare part number 12, 35
volume buttons 5
W
webcam
removal 40
spare part numbers 12, 40
Windows
system restore point 64, 65
Windows tools
using 65
wireless antenna
locations 7
removal 50
spare part number 13, 50
wireless, product description 2
WLAN antenna
locations 7
removal 50
spare part number 13, 50
workstation guidelines 18
T
tools required 15
top components 8
Touchscreen board
removal 23
spare part number 12, 23
Index 75
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