HP Spectre x2 12 12-c000 Maintenance and Service Guide
HP Spectre x2 12 Detachable PC (model
numbers 12-c000 through 12-c099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: May 2017
Document Part Number: 917717-001
Product notice
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
iii
iv
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Front ....................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
Bottom ................................................................................................................................................................... 9
Rear ........................................................................................................................................................................ 9
3 Illustrated parts catalog .............................................................................................................................. 10
Locating the serial number, model number, product number, and warranty information ............................... 10
Computer components ........................................................................................................................................ 11
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement preliminary requirements ..................................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 16
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................ 18
5 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Display panel assembly ..................................................................................................................... 20
Touchscreen board ............................................................................................................................ 23
Bottom bezel ..................................................................................................................................... 24
Battery ............................................................................................................................................... 25
Solid-state drive ................................................................................................................................ 26
Touchscreen board cable ................................................................................................................... 27
vii
Display panel cable ........................................................................................................................... 29
POGO pin connector cable ................................................................................................................. 30
Fan ..................................................................................................................................................... 31
Kickstand ........................................................................................................................................... 32
Volume button board ........................................................................................................................ 35
Right speaker ..................................................................................................................................... 36
Power button board .......................................................................................................................... 37
Microphones ...................................................................................................................................... 38
Webcams ........................................................................................................................................... 40
Heat sink ............................................................................................................................................ 44
System board .................................................................................................................................... 46
MicroSD memory card reader board ................................................................................................. 49
Wireless antenna ............................................................................................................................... 50
Left speaker ....................................................................................................................................... 51
Audio jack board ................................................................................................................................ 53
Infrared LED board cable ................................................................................................................... 55
Infrared LED board ............................................................................................................................ 55
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 61
8 Specications .............................................................................................................................................. 63
9 Backing up, restoring, and recovering ........................................................................................................... 64
Creating recovery media and backups ................................................................................................................ 64
Creating HP Recovery media (select products only) ......................................................................... 64
Using Windows tools ........................................................................................................................................... 65
Restore and recovery ........................................................................................................................................... 66
Recovering using HP Recovery Manager ........................................................................................... 66
What you need to know before you get started ............................................................. 66
Using the HP Recovery partition (select products only) ................................................. 67
Using HP Recovery media to recover .............................................................................. 67
Changing the computer boot order ................................................................................ 68
Removing the HP Recovery partition (select products only) ......................................... 69
viii
10 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 70
11 Recycling .................................................................................................................................................. 72
Index ............................................................................................................................................................. 73
ix
x
1 Product description
Category Description
Product Name HP Spectre x2 12 Detachable PC (model numbers 12-c000 through 12-c099)
Processors Intel® Core™ i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz FSB, 4.0-GB
L3 cache, 15-W)
Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor (1866-MHz FSB, 4.0-GB L3 cache,
15-W)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal graphics: Intel Iris Graphics Plus 640
Panel 12.3-in, 3K2K, white light-emitting (WLED), BrightView (3000×2000), uslim-at (1.95-mm), UWVA, eDP+PSR,
3:2 ultra wide aspect ratio, ush-glass panel, TouchScreen display assembly
Support for Intel Precise Stylus
Support for Active Stylus writing
Windows Ink certication
Memory On-board system memory, non-customer-accessible/non-upgradable
Support for LPDDR3-1866 dual channel
Supports up to 16-GB of system memory
Supports the following congurations:
16384-MB (256M×32×4×4 pieces) FBGA178
8192-MB (256M×16×4×4 pieces) FBGA178
Storage Support for the following Peripheral Component Interconnect Express (PCIe-3×4), Non-Volatile Memory
Express (NVMe) / SATA M.2, 2280 SuperSpeed (SS) solid-state drives with triple-level cell
●
1-TB
●
512-GB
●
360-GB
●
256-GB
●
128-GB
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video Audio:
Bang & Olufsen
Support for dual speakers
Support for HP Audio Boost
Microphones:
Enable HP Noise Cancellation
Support for Voice Recognition
Video:
1
Category Description
Audio and video
(continued)
Sensors
Wireless Integrated wireless local area network (WLAN) options by way of wireless module incorporated
External media cards Micro-Secure Digital (SD®) media reader slot
Ports
HP front-facing infrared camera: MIPI, with infrared LED, and infrared VGA sensor
HP front-facing Wide Vision camera: 5-MP, MIPI, BSI sensor, f2.0, 88° WFOV, xed focus (2592×1944)
HP rear-facing camera: 13-MP, MIPI, BSI sensor, f2.0, auto focus (4208×3210)
●
Accelerometer
●
Ambient light sensor
●
Digital compass
●
Gyroscope
onto system board
Dual WLANs antenna built into tablet
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the following WLAN format: Intel Dual band wireless-AC 8265 802.11AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro)
Compatible with Miracast-certied devices
WiFi SAR enabled in BIOS
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●
POGO-pin docking connector
●
USB 3.1 Generation 1 ports (2)
Keyboard/pointing
devices
Power requirements Support for a 4-cell, 41-WHr, 2.7-AHr, Li-ion battery
Security Support for Trusted Platform Module (TPM) 2.0
Operating system Preinstalled: Windows 10 and Windows 10 Professional
Soft cover, backlit keyboard in dark ash nish
TouchPad requirements:
●
MultiTouch gestures enabled
●
Support for Modern TrackPad gestures
●
Taps enabled as default
Support for a 65-W, USB Type-C, 3-pin, non-PFC, AC adapter
Support for a 1.00-m power cord with a C5 connector in 6 countries/regions.
For developed market (ML): Windows 10 Home ML and Windows 10 Home High-End ML
For emerging market (EM/SL):
●
Windows 10 Home EM/SL
●
Windows 10 Home High-End EM/SL
●
CPPP Windows 10 Home China Language Edition
●
SEAP Windows 10 Home Single Language Edition
2 Chapter 1 Product description
Category Description
Operating system
(continued)
Serviceability End user replaceable part: AC adapter and kickstand
●
SEAP Windows 10 Home High-End
3
2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on the computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
– or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 Getting to know your computer
Right side
Item Icon Component Description
(1) USB Type-C power connector and
charging port
(2) AC adapter and battery light
(3) Volume buttons Control speaker volume on the computer.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– or –
Connects and charges a USB device that has a USB Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may
be required.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Right side 5
Left side
Item Icon Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) jack
(2) MicroSD memory card reader Reads optional memory cards that store, manage, share, or
(3) AC adapter and battery light
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲
Select the Start menu, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
access information.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
(4) USB Type-C power connector and
charging port
6 Chapter 2 Getting to know your computer
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– or –
Connects and charges a USB device that has a USB Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may
be required.
Front
Item Component Description
(1) Speakers (2) Produce sound.
(2) WLAN antennas* (2) Send and receive wireless signals to communicate with WLANs.
(3) Internal microphones (2) Record sound.
(4) Infrared camera light On: The infrared camera is in use.
(5) Infrared camera Allows a facial recognition logon to Windows, instead of a
password logon.
(6) Front camera Allows you to video chat, record video, and record still images.
(7) Front camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
Front 7
Top
Item Icon Component Description
(1) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
(2) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Type power in the taskbar search box, and then select
Power & sleep options.
– or –
Right-click the Start button, and then select Power Options.
8 Chapter 2 Getting to know your computer
Bottom
Rear
Item Component Description
(1) Alignment post connectors (2) Connect to the alignment posts on the keyboard.
(2) Docking connector Connects the tablet to the keyboard.
Item Component Description
(1) Rear camera Allows you to video chat, record video, and record still images.
(2) Kickstand tabs (2) Provide access to lift the kickstand away from the back of
the tablet.
(3) Kickstand Provides stability and a variety of viewing angles.
Bottom 9
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The model number (1), product number (2), serial number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
10 Chapter 3 Illustrated parts catalog
Computer components
Item Component Spare part number
(1) Display panel assembly (12.3-in, 3K2K, WLED, BrightView (3000×2000), uslim-at (1.95-mm),
UWVA, eDP+PSR, 3:2 ultra wide aspect ratio, ush-glass panel, TouchScreen)
907565-001
Computer components 11
Item Component Spare part number
Display Panel Adhesive Kit 924176-001
(2) Touchscreen board (includes double-sided adhesive)
NOTE: The Touchscreen board spare part kit does not include the Touchscreen board cable.
The Touchscreen board cable is available using spare part number 924172-001.
Bezels (4):
(3) Bottom bezel, left side 924167-001
Bottom bezel, right side (not illustrated) 924166-001
(4) Left bezel 924165-001
(5) Right bezel 924164-001
(6) Battery (4-cell, 41-WHr, 2.7-AHr, Li-ion; includes cable) 902500-855
(7) Solid-state drive (2280 M.2, SATA-3):
1-TB, PCIe-3×4 NVMe solid-state drive with TLC 920540-001
512-GB, PCIe-3×4 NVMe solid-state drive with TLC 920539-001
360-GB, PCIe-3×4 NVMe solid-state drive with TLC 920542-001
256-GB, PCIe-3×4 NVMe solid-state drive with TLC 920538-001
128-GB, PCIe-3×4 NVMe solid-state drive with TLC 920541-001
(8) Touchscreen board cable (includes double-sided adhesive) 924172-001
(9) Display panel cable (includes double-sided adhesive) 924171-001
924179-001
(10) Docking connector cable (includes double-sided adhesive) 924173-001
Docking connector Mylar (not illustrated) 924182-001
(11) Fan (includes cable) 924174-001
(12) Hinges (2) 933241-001
(13) Kickstand 922577-001
(14) Power button board (includes cable and double-sided adhesive) 924169-001
Speakers (2, include cables):
(15) Left speaker 924838-001
(16) Right speaker 924846-001
(17) Volume button board (includes cable) 924170-001
Microphones (2, include cables and rubber isolators):
(18) Left microphone 924840-001
(19) Right microphone 924839-001
Webcams (3, include cables):
(20) Infrared camera 924841-001
(21) Front webcam 924842-001
(22) Rear webcam 924843-001
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(23) Heat sink (includes replacement thermal material) 924845-001
(24) MicroSD memory card reader board (includes replacement thermal material) 924835-001
MicroSD memory card reader bezel (not illustrated) 924175-001
(25) System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 16-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 16-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and a non-Windows operating system
(26) Wireless Antenna Kit (includes left and right wireless antenna cables, transceivers, and double-
sided adhesive)
(27) Audio jack board (includes audio jack and cable) 924836-001
(28) Infrared LED board (does not include infrared board cable) 924837-001
920545-601
920545-001
920544-601
920544-001
920546-601
920546-001
924213-001
Infrared LED board cable (not illustrated; includes double-sided adhesive) 924168-001
(29) Back cover 924163-001
Computer components 13
Miscellaneous parts
Component Spare part number
65-W, USB Type-C, 3-pin, non-PFC, AC adapter 860209-850
Duck head adapter:
For use in Australia 914724-001
For use in North America 854702-001
For use in the People’s Republic of China 914725-001
For use in South Korea 854703-001
For use in the United Kingdom 914723-001
HP black, 12.3-in sleeve 923398-001
HP USB Type-C adapter:
USB Type-C–to–HDMI adapter 831752-001
USB Type-C–to–RJ45 adapter 855560-001
USB Type-C–to–VGA adapter 831751-001
HP USB Type-C–to-USB Type-A dongle 833960-001
Keyboard in dark ash silver nish with backlight and TouchPad:
For use in Canada 922576-DB1
For use in France 922576-051
For use in Japan 922576-061
For use in Latin America 922576-161
For use in South Korea 922576-AD1
For use in the United Kingdom 922576-031
For use in the United States 922576-001
Power cord (C5-connector, 1.00-m):
For use in Australia 213356-013
For use in Europe 213350-014
For use in Japan 349756-006
For use in North America 213349-015
For use in the People’s Republic of China 286497-013
For use in the United Kingdom and Singapore 213351-013
Screw Kit 922578-001
Stylus (active pen) 920241-001
14 Chapter 3 Illustrated parts catalog
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required 15
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
16 Chapter 4 Removal and replacement preliminary requirements
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