Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: May 2017
Document Part Number: 917717-001
Product notice
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
iii
iv
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
2 Getting to know your computer ...................................................................................................................... 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Front ....................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement preliminary requirements ..................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 16
Fan ..................................................................................................................................................... 31
Left speaker ....................................................................................................................................... 51
Audio jack board ................................................................................................................................ 53
Infrared LED board cable ................................................................................................................... 55
Infrared LED board ............................................................................................................................ 55
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
9 Backing up, restoring, and recovering ........................................................................................................... 64
Creating recovery media and backups ................................................................................................................ 64
Creating HP Recovery media (select products only) ......................................................................... 64
Using Windows tools ........................................................................................................................................... 65
Restore and recovery ........................................................................................................................................... 66
Recovering using HP Recovery Manager ........................................................................................... 66
What you need to know before you get started ............................................................. 66
Using the HP Recovery partition (select products only) ................................................. 67
Using HP Recovery media to recover .............................................................................. 67
Changing the computer boot order ................................................................................ 68
Removing the HP Recovery partition (select products only) ......................................... 69
viii
10 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 70
Index ............................................................................................................................................................. 73
ix
x
1Product description
CategoryDescription
Product NameHP Spectre x2 12 Detachable PC (model numbers 12-c000 through 12-c099)
ProcessorsIntel® Core™ i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz FSB, 4.0-GB
L3 cache, 15-W)
Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor (1866-MHz FSB, 4.0-GB L3 cache,
15-W)
ChipsetIntegrated soldered-on-circuit (SoC)
GraphicsInternal graphics: Intel Iris Graphics Plus 640
HP rear-facing camera: 13-MP, MIPI, BSI sensor, f2.0, auto focus (4208×3210)
●
Accelerometer
●
Ambient light sensor
●
Digital compass
●
Gyroscope
onto system board
Dual WLANs antenna built into tablet
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the following WLAN format: Intel Dual band wireless-AC 8265 802.11AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro)
Compatible with Miracast-certied devices
WiFi SAR enabled in BIOS
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●
POGO-pin docking connector
●
USB 3.1 Generation 1 ports (2)
Keyboard/pointing
devices
Power requirementsSupport for a 4-cell, 41-WHr, 2.7-AHr, Li-ion battery
SecuritySupport for Trusted Platform Module (TPM) 2.0
Operating systemPreinstalled: Windows 10 and Windows 10 Professional
Soft cover, backlit keyboard in dark ash nish
TouchPad requirements:
●
MultiTouch gestures enabled
●
Support for Modern TrackPad gestures
●
Taps enabled as default
Support for a 65-W, USB Type-C, 3-pin, non-PFC, AC adapter
Support for a 1.00-m power cord with a C5 connector in 6 countries/regions.
For developed market (ML): Windows 10 Home ML and Windows 10 Home High-End ML
For emerging market (EM/SL):
●
Windows 10 Home EM/SL
●
Windows 10 Home High-End EM/SL
●
CPPP Windows 10 Home China Language Edition
●
SEAP Windows 10 Home Single Language Edition
2Chapter 1 Product description
CategoryDescription
Operating system
(continued)
ServiceabilityEnd user replaceable part: AC adapter and kickstand
●
SEAP Windows 10 Home High-End
3
2Getting to know your computer
Locating hardware
To nd out what hardware is installed on the computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
– or –
Right-click the Start button, and then select Programs and Features.
4Chapter 2 Getting to know your computer
Right side
ItemIconComponentDescription
(1)USB Type-C power connector and
charging port
(2)AC adapter and battery light
(3)Volume buttonsControl speaker volume on the computer.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– or –
Connects and charges a USB device that has a USB Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may
be required.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Right side5
Left side
ItemIconComponentDescription
(1)Audio-out (headphone)/Audio-in
(microphone) jack
(2)MicroSD memory card readerReads optional memory cards that store, manage, share, or
(3)AC adapter and battery light
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Select the Start menu, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
access information.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
(4)USB Type-C power connector and
charging port
6Chapter 2 Getting to know your computer
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– or –
Connects and charges a USB device that has a USB Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may
be required.
Front
ItemComponentDescription
(1)Speakers (2)Produce sound.
(2)WLAN antennas* (2)Send and receive wireless signals to communicate with WLANs.
(3)Internal microphones (2)Record sound.
(4)Infrared camera lightOn: The infrared camera is in use.
(5)Infrared cameraAllows a facial recognition logon to Windows, instead of a
password logon.
(6)Front cameraAllows you to video chat, record video, and record still images.
(7)Front camera lightOn: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
Front7
Top
ItemIconComponentDescription
(1)VentsEnable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
(2)Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Type power in the taskbar search box, and then select
Power & sleep options.
– or –
Right-click the Start button, and then select Power Options.
8Chapter 2 Getting to know your computer
Bottom
Rear
ItemComponentDescription
(1)Alignment post connectors (2)Connect to the alignment posts on the keyboard.
(2)Docking connectorConnects the tablet to the keyboard.
ItemComponentDescription
(1)Rear cameraAllows you to video chat, record video, and record still images.
(2)Kickstand tabs (2)Provide access to lift the kickstand away from the back of
the tablet.
(3)KickstandProvides stability and a variety of viewing angles.
Bottom9
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and
warranty information
The model number (1), product number (2), serial number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
(25)System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 16-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 16-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor
(1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with
UMA video memory, 8-GB system memory, and a non-Windows operating system
(26)Wireless Antenna Kit (includes left and right wireless antenna cables, transceivers, and double-
sided adhesive)
(27)Audio jack board (includes audio jack and cable)924836-001
(28)Infrared LED board (does not include infrared board cable)924837-001
920545-601
920545-001
920544-601
920544-001
920546-601
920546-001
924213-001
Infrared LED board cable (not illustrated; includes double-sided adhesive)924168-001
(29)Back cover924163-001
Computer components13
Miscellaneous parts
ComponentSpare part number
65-W, USB Type-C, 3-pin, non-PFC, AC adapter860209-850
Duck head adapter:
For use in Australia914724-001
For use in North America854702-001
For use in the People’s Republic of China914725-001
For use in South Korea854703-001
For use in the United Kingdom914723-001
HP black, 12.3-in sleeve923398-001
HP USB Type-C adapter:
USB Type-C–to–HDMI adapter831752-001
USB Type-C–to–RJ45 adapter855560-001
USB Type-C–to–VGA adapter831751-001
HP USB Type-C–to-USB Type-A dongle833960-001
Keyboard in dark ash silver nish with backlight and TouchPad:
For use in Canada922576-DB1
For use in France922576-051
For use in Japan922576-061
For use in Latin America922576-161
For use in South Korea922576-AD1
For use in the United Kingdom922576-031
For use in the United States922576-001
Power cord (C5-connector, 1.00-m):
For use in Australia213356-013
For use in Europe213350-014
For use in Japan349756-006
For use in North America213349-015
For use in the People’s Republic of China286497-013
For use in the United Kingdom and Singapore213351-013
Screw Kit922578-001
Stylus (active pen)920241-001
14Chapter 3 Illustrated parts catalog
4Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required15
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
16Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event10%40%55%
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl oor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tube2,000 V700 V400 V
Removing DIPS from vinyl tray11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCB26,500 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V5,000 V
Grounding guidelines17
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
18Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
MaterialUseVoltage protection level
Antistatic plasticsBags1,500 V
Carbon-loaded plasticFloor mats7,500 V
Metallized laminateFloor mats5,000 V
Grounding guidelines19
5Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the tablet or void the warranty.
CAUTION: This tablet does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the tablet or void the warranty.
Component replacement procedures
NOTE: Details about your tablet, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of the tablet. See Locating the serial number, model number, product
number, and warranty information on page 10 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
and then shut it down through the operating system.
unplugging the AC adapter from the tablet.
the following components:
a.Bottom bezel (see Bottom bezel on page 24)
b.Battery (see Battery on page 25)
c.Fan (see Fan on page 31)
1.Release the grounding tape (1) that secures the heat sink to the system board.
2.Remove the six Phillips PM2.0×2.8 screws (2) that secure the heat sink to the system board.
3.Slide the heat sink (3) forward and then up and remove it.
44Chapter 5 Removal and replacement procedures
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.
Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
Reverse this procedure to install the heat sink.
Component replacement procedures45
System board
NOTE: All system board spare part kits include a processor and replacement thermal material.
DescriptionSpare part number
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 16-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 16-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 8-GB system memory, and a non-Windows operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 8-GB system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor (1866-MHz
FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video
memory, 8-GB system memory, and a non-Windows operating system
920545-601
920545-001
920544-601
920544-001
920546-601
920546-001
Before removing the system board, follow these steps:
1.Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect all external devices connected to the tablet.
3.Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4.Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a.Bottom bezel (see Bottom bezel on page 24)
b.Battery (see Battery on page 25)
c.Fan (see Fan on page 31)
d.Heat sink (see Heat sink on page 44)
When replacing the system board, be sure to remove the microSD memory card reader board (see MicroSD
memory card reader board on page 49) from the defective system board and install it on the replacement
system board.
Remove the system board:
1.Disconnect the following cables from the system board:
(1) Audio jack board ZIF connector cable
(2) Left speaker cable
46Chapter 5 Removal and replacement procedures
(3) WLAN antenna cables
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
(4) Left microphone ZIF connector cable
(5) Infrared LED board ZIF connector cable
(6) Infrared camera ZIF connector cable
(7) Front-facing webcam ZIF connector cable
(8) Right microphone ZIF connector cable
(9) Rear-facing webcam ZIF connector cable
(10) Right speaker cable
(11) Power button board ZIF connector cable
(12) Volume button board ZIF connector cable
(13) POGO pin ZIF connector cable
(14) Display panel ZIF connector cable
(15) Touchscreen board ZIF connector cable
2.Remove the Phillips PM2.0×2.8 screw (1) that secures the system board to the back cover.
3.Remove the Phillips PM2.0×2.2 broad head screw (2) that secures the system board to the back cover.
Component replacement procedures47
4.Remove the left (3) and right I/O brackets (4).
5.Lift the left side of the system board (1) until it rests at an angle.
6.Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
48Chapter 5 Removal and replacement procedures
MicroSD memory card reader board
DescriptionSpare part number
MicroSD memory card reader board (includes cable and double-sided adhesive)924835-001
MicroSD memory card reader bezel924175-001
Before removing the microSD memory card reader board, follow these steps:
1.Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect all external devices connected to the tablet.
3.Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4.Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a.Bottom bezel (see Bottom bezel on page 24)
b.Battery (see Battery on page 25)
c.Fan (see Fan on page 31)
d.Microphones (see Microphones on page 38)
e.Webcams (see Webcams on page 40)
f.Heat sink (see Heat sink on page 44)
g.System board (see System board on page 46)
Remove the microSD memory card reader board:
1.Release the ZIF connector (1) to which microSD memory card reader board cable is connected, and then
disconnect the microSD memory card reader board cable from the system board.
Component replacement procedures49
2.Detach the microSD memory card reader board (2) from the back cover. (The microSD memory card
reader board is attached to the back cover with double-sided adhesive.)
3.Remove the microSD memory card reader board.
Reverse this procedure to install the microSD memory card reader board.
Wireless antenna
DescriptionSpare part number
Wireless antenna (includes left and right wireless antenna cables, transceivers, and double-sided
adhesive)
Before removing the wireless antenna, follow these steps:
1.Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect all external devices connected to the tablet.
3.Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4.Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a.Bottom bezel (see Bottom bezel on page 24)
b.Battery (see Battery on page 25)
c.Fan (see Fan on page 31)
d.Microphones (see Microphones on page 38)
924213-001
e.Webcams (see Webcams on page 40)
f.Heat sink (see Heat sink on page 44)
g.System board (see System board on page 46)
50Chapter 5 Removal and replacement procedures
Remove the wireless antenna:
1.Remove the four Phillips PM2.0×3.8 screws (1) that secure the wireless antenna transceivers to
the back cover.
2.Detach the wireless antenna transceivers (2) from the back cover. (The wireless antenna transceivers are
attached to the back cover with double-sided adhesive.)
3.Release the wireless antenna cable from the retention clip (3) built into the back cover.
4.Remove the wireless antenna cables (4) and transceivers.
Reverse this procedure to install the wireless antenna.
Left speaker
DescriptionSpare part number
Left speaker (includes cable)924846-001
Before removing the left speaker, follow these steps:
1.Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
2.Disconnect all external devices connected to the tablet.
3.Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
4.Remove the display panel assembly (see Display panel assembly on page 20), and then remove
and then shut it down through the operating system.
unplugging the AC adapter from the tablet.
the following components:
a.Bottom bezel (see Bottom bezel on page 24)
b.Battery (see Battery on page 25)
Component replacement procedures51
c.Fan (see Fan on page 31)
d.Microphones (see Microphones on page 38)
e.Webcams (see Webcams on page 40)
f.Heat sink (see Heat sink on page 44)
g.System board (see System board on page 46)
h.Wireless antenna (see Wireless antenna on page 50)
Remove the left speaker:
▲
Remove the left speaker.
Reverse this procedure to install the left speaker.
52Chapter 5 Removal and replacement procedures
Audio jack board
DescriptionSpare part number
Audio jack board (includes audio jack and cable)924836-001
Before removing the audio jack board, follow these steps:
1.Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect all external devices connected to the tablet.
3.Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4.Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a.Bottom bezel (see Bottom bezel on page 24)
b.Battery (see Battery on page 25)
c.Fan (see Fan on page 31)
d.Microphones (see Microphones on page 38)
e.Webcams (see Webcams on page 40)
f.Heat sink (see Heat sink on page 44)
g.System board (see System board on page 46)
h.Wireless antenna (see Wireless antenna on page 50)
i.Left speaker (see Left speaker on page 51)
Remove the audio jack board:
▲
Remove the audio jack board.
Component replacement procedures53
Reverse this procedure to install the audio jack board.
54Chapter 5 Removal and replacement procedures
Infrared LED board cable
DescriptionSpare part number
Infrared LED board cable (includes double-sided adhesive)924168-001
Before removing the infrared LED board cable, follow these steps:
1.Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect all external devices connected to the tablet.
3.Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4.Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a.Bottom bezel (see Bottom bezel on page 24)
b.Battery (see Battery on page 25)
c.Fan (see Fan on page 31)
d.Microphones (see Microphones on page 38)
e.Webcams (see Webcams on page 40)
f.Heat sink (see Heat sink on page 44)
g.System board (see System board on page 46)
h.Wireless antenna (see Wireless antenna on page 50)
Remove the infrared LED board cable:
1.Release the ZIF connector (1) to which infrared LED board cable is connected, and then disconnect
the infrared LED board cable from the system board.
2.Release the ZIF connector (2) to which infrared LED board cable is connected, and then disconnect
the infrared LED board cable from the infrared LED board.
Component replacement procedures55
3.Detach the infrared LED board cable (3) from the back cover. (The infrared LED board cable is attached to
the back cover with double-sided adhesive.)
4.Remove the infrared LED board cable.
Reverse this procedure to install the infrared LED board cable.
56Chapter 5 Removal and replacement procedures
Infrared LED board
DescriptionSpare part number
Infrared LED board (does not include infrared board cable)
NOTE: The infrared LED board spare part kit does not include the infrared LED board cable. The
infrared LED board cable is available using spare part number 924168-001.
924837-001
Before removing the infrared LED board, follow these steps:
1.Shut down the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect all external devices connected to the tablet.
3.Disconnect the power from the tablet by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the tablet.
4.Remove the display panel assembly (see Display panel assembly on page 20), and then remove
the following components:
a.Bottom bezel (see Bottom bezel on page 24)
b.Battery (see Battery on page 25)
c.Fan (see Fan on page 31)
d.Microphones (see Microphones on page 38)
e.Webcams (see Webcams on page 40)
f.Heat sink (see Heat sink on page 44)
g.System board (see System board on page 46)
h.Wireless antenna (see Wireless antenna on page 50)
Remove the infrared LED board:
▲
Remove the infrared LED board
Component replacement procedures57
Reverse this procedure to install the infrared LED board.
58Chapter 5 Removal and replacement procedures
6Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc, and then press f10.
●
Tablets without keyboards:
1.Turn on or restart the tablet, and then quickly hold down the volume up button.
2.Tap f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.Select My PC, and then select Specications.
●
Setup Utility (BIOS)
Starting Setup Utility (BIOS)59
1.Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 59).
2.Select Main, select System Information, and then make note of the BIOS version.
3.Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 60.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.Select Updates, and then select Check for updates and messages.
3.Follow the on-screen instructions.
4.At the download area, follow these steps:
a.Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1.Type file in the taskbar search box, and then select File Explorer.
2.Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder that contains the update.
4.Double-click or double-tap the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
60Chapter 6 Using Setup Utility (BIOS)
7Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.Start BIOS.
●
Tablets with keyboards
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards
▲
Turn on or restart the tablet, and then quickly hold down the volume up button.
2.Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 61.
b.Hard drive
c.BIOS
3.When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: To stop a test, press the button you used to access UEFI.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device61
Download any version of UEFI for a specic product
1.Go to http://www.hp.com/support.
2.Select Get Software and drivers.
3.Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4.Select your computer, and then select your operating system.
5.In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
62Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
8Specications
MetricU.S.
Computer dimensions
Width37.8 cm14.9 in
Depth25.2 cm9.9 in
Height2.5 cm0.9 in
Weight1.9 kg4.4 lbs
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating‑20°C to 60°C‑4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%
Nonoperating5% to 95%
Maximum altitude (unpressurized)
Operating‑15 m to 3,048 m‑50 ft to 10,000 ft
Nonoperating‑15 m to 12,192 m‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
63
9Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 64. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 65.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 66.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
64Chapter 9 Backing up, restoring, and recovering
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 65.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 66.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Using Windows tools65
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 66. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 64.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 66.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 69.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 64.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 64.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 64.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP
66Chapter 9 Backing up, restoring, and recovering
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1.Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2.Select Troubleshoot from the boot options menu.
3.Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal les.
2.Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 68.
3.Follow the on-screen instructions.
Restore and recovery67
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.Insert the HP Recovery media.
2.Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3.Select the optical drive or USB ash drive from which you want to boot.
4.Follow the on-screen instructions.
68Chapter 9 Backing up, restoring, and recovering
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 64.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery69
10Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/regionAccredited agencyApplicable note number
AustraliaEANSW1
AustriaOVE1
BelgiumCEBC1
CanadaCSA2
DenmarkDEMKO1
FinlandFIMKO1
FranceUTE1
GermanyVDE1
ItalyIMQ1
JapanMETI3
The NetherlandsKEMA1
NorwayNEMKO1
The People's Republic of ChinaCOC5
70Chapter 10 Power cord set requirements
Country/regionAccredited agencyApplicable note number
South KoreaEK4
SwedenCEMKO1
SwitzerlandSEV1
TaiwanBSMI4
The United KingdomBSI1
The United StatesUL2
1.The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2.The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3.The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4.The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5.The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions71
11Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
72Chapter 11 Recycling
Index
A
AC adapter light 5, 6
AC adapter, spare part number 14
alignment post connectors 9
antenna
locations 7
removal 50
spare part number 13, 50
audio jack board
removal 53
spare part number 13, 53
audio, product description 1, 2
audio-in jack 6
audio-out jack 6
B
back cover
removal 20
spare part number 13, 20
backups 64
battery
removal 25
spare part number 12, 25
battery light 5, 6
bezel
removal 32
spare part numbers 12, 32, 33
BIOS
determining version 59
downloading an update 60
starting the Setup Utility 59
updating 59
boot order
changing 68
bottom bezel
removal 24
spare part numbers 24
bottom bezel, left side
spare part number 12
bottom bezel, right side
spare part number 12
bottom component 9
buttons
button 8
volume 5
C
cables, service considerations 16
camera
removal 40
spare part numbers 12, 40
chipset, product description 1
components
bottom 9
front 7
left side 6
rear 9
right side 5
top 8
computer components 11
connectors
alignment post 9
docking 9
connectors, service considerations
16
D
display panel
product description 1
Display Panel Adhesive Kit, spare part
number 12, 21
display panel assembly
removal 20
spare part number 20
display panel assembly, spare part
number 11
display panel cable
removal 29
spare part number 12, 29
docking connector 9
docking connector cable
spare part number 12
docking connector Mylar
spare part number 12
drives
precautions 16
preventing damage 16
duck head adapter, spare part