HP SLC3700N, SLC3200N User Manual

HP Pavilion LC3700N 37 inch / LC3200N 32 inch / LC2600N 26 inch LCD High-definition Television
HP Pavilion SLC3700N 37 inch / SLC3200N 32 inch LCD High-definition Television
with Digital Media Receiver

Warranty and Support Guide

Téléviseur haute définition LCD HP Pavilion – 37 pouces LC3700N / 32 pouces LC3200N / 26 pouces LC2600N
Téléviseur haute définition LCD HP Pavilion – 37 pouces SLC3700N / 32 pouces SLC3200N
avec récepteur média numérique

Guide de garantie et de support

HP Pavilion LC3700N 37 pulgadas (94 centímetros) / LC3200N 32 pulgadas (81 centímetros) / LC2600N TV LCD de
26 pulgadas (66 centímetros) de alta definición
HP Pavilion SLC3700N 37 pulgadas (94 centímetros) / SLC3200N TV LCD de 32 pulgadas (81 centímetros) de alta
definición con receptor digital de medios

Garantía y guía de soporte

Don’t Forget to Register!

Go to: http://register.hp.com

Registration is quick and easy. The benefits include:

E-mail updates containing notifications about product

•

enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.

The HP Newsgram, our monthly online magazine packed

•

full of product news, support tips, project ideas, and
much more. Visit us at:

http://subscription.support.hp.com

Getting Help

HP provides expert advice on using your HP TV or solving
problems whether your product is in or out of warranty.
Support options and availability vary by product,
country/region, and language.

The following resources are available to help answer
questions or resolve issues:

1 Reference your product Start Here Guide or the User’s

Guide for information on setup and general

troubleshooting.

2 HP e-Support offers instant access to support

information and helpful tips, 24 hours a day, seven days
a week. You can also send e-mail to our online support
technicians to help resolve any issues. These services
require access to the Internet. To learn more, visit our
Customer Care Web site at:

http://www.hp.com/support

3 HP Total Care is available toll-free by phone 24 hours

a day, seven days a week. HP can diagnose product
issues and coordinate a repair if necessary. A repair
covered by the limited warranty is free during the limited
warranty period. After the warranty period, you will be
quoted a repair cost. HP Total Care can be contacted at:
1-[phone] [1-(800) HP invent].

When you call, please have your TV model number,
product number, serial number, and date of purchase
available. Telephone support is free during your limited
warranty period.

Write Down Important
Information About Your TV

Please take a moment to write down your product
information for future reference. You will need this
information if it is necessary to contact HP for support. A
sticker on your TV has the first three items printed on it.

Model Number: ______________________________________
Product Number: _____________________________________
Serial Number:_______________________________________
Product Name:_______________________________________
Purchase Date:_______________________________________

Pixel Policy

The LCD display panel is manufactured using highly precise
technology; however, occasionally some of the tiny pixels of
the panel may stop working properly. This is common with
LCD displays used in any television and is not specific to this
product.

Pixels not operating properly are categorized into two types.

Dark pixel: when a pixel appears as a dark spot against

•

a bright background.
Bright pixel: when a pixel appears as a bright spot

•

against a dark background.

A very small number of malfunctioning pixels are allowed
under product warranty.

Installation

HP recommends using a qualified installer for wall-mounting
your TV. Damage resulting from a custom installation is not
covered by this product warranty. The warranty may not
cover uninstalling or reinstalling a wall-mounted or custom­installed TV for warranty service. The TV must be removed
from the wall or recessed area before a warranty service
technician arrives to repair or replace your TV.

Visit HPshopping at http://shopping.hp.com for
information on HP installation services.

2

Warranty and License Information

Getting Repair

In-Home Service

If your TV has been diagnosed with a hardware failure,
we can schedule a convenient time for a qualified service
technician to come and repair your product. This service is
included as part of your product warranty.

Advanced Unit Replacement

If a bench repair is required to fix your product, HP will
arrange to have a replacement unit delivered to you and
will pick up your defective TV. We pay for all shipping and
handling. This service is free for the duration of the
hardware warranty period.

Protect Your Investment

Obtaining a Warranty Upgrade

Upgrade your standard factory warranty for up to 3 years
of coverage with an extended service plan. Service
coverage begins on product purchase date, and you must
purchase the service within the first year after purchasing
the TV.

For more information visit:

http://www.hp.com/home/ownerservices

(in the U.S. only).
Or call 1-[phone].

HP Out-of-Warranty
Support Options

Even after your warranty has ended, HP Total Care can still
provide you with a range of services and support options:

For Visa and MasterCard holders in the United States

•

or calls from Canada, call 1-[phone]
[1-(800) HP invent]. Prices are subject to change
without notice and may vary based on your product.

Fees are charged to your Visa or MasterCard.

Recycle: HP Planet Partners

HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site at
http://www.hp.com/recycle to find out how easy it is
to recycle.

Hardware Limited Warranty

Original systems 1 year
Technical phone assistance to diagnose

potential hardware issues

General Terms

This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION, WHETHER WRITTEN OR ORAL, AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES, HP
DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE
UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.

This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the
same product model number subject to the terms and
conditions set forth in this Limited Warranty.

1 year

3

Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local parts
availability. If so, your HP authorized service provider can
provide you with details.

HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.

This Limited Warranty applies only to HP-branded hardware
products (collectively referred to in this Limited Warranty as
”HP Hardware Products”) sold by or leased from Hewlett­Packard Company, its worldwide subsidiaries, affiliates,
authorized resellers, or country/region distributors
(collectively referred to in this Limited Warranty as ”HP”)
with this Limited Warranty. The term ”HP Hardware Product”
is limited to the hardware components and required
firmware. The term ”HP Hardware Product” DOES NOT
include any software applications or programs; non-HP
products or non-HP-branded peripherals. All non-HP
products or non-HP-branded peripherals external to the HP
Hardware Product are provided ”AS IS” without HP
warranty. However, non-HP manufacturers and suppliers or
publishers may provide their own warranties directly to you.

HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP. Your dated sales
or delivery receipt, showing the date of purchase or lease of
the product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to
hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent to
new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability, or (b) with equivalent products to an original
product that has been discontinued. Replacement parts are
warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of
the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.

During the Limited Warranty Period, HP will, at its discretion,
repair or replace any defective component. All component
parts or hardware products removed under this Limited
Warranty become the property of HP. In the unlikely event
that your HP Hardware Product has recurring failures, HP, at
its sole discretion, may elect to provide you with (a) a
replacement unit of HP’s choosing that is the same or
equivalent to your HP Hardware Product in performance or
(b) to give you a refund of your purchase price or lease
payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.

Exclusions

HP does not warrant that the operation of this product will
be uninterrupted or error-free. HP is not responsible for
damage that occurs as a result of your failure to follow the
instructions intended for the HP Hardware Product.

This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration, or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by
software, interfacing, parts, or supplies not supplied by HP;
(d) by improper site preparation or maintenance; (e) by virus
infection; (f) from loss or damage in transit; or (g) by
modification or service by anyone other than (i) HP, (ii) an
HP authorized service provider, or (iii) your own installation
of end-user-replaceable HP or HP-approved parts if available
for your product in the servicing country/region.

4

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
these terms and conditions constitute the complete and
exclusive warranty agreement between you and HP
regarding the HP Hardware Product you have purchased or
leased. These terms and conditions supersede any prior
agreements or representations — including representations
made in HP sales literature or advice given to you by HP or
an agent or employee of HP — that may have been made in
connection with your purchase or lease of the HP Hardware
Product. No change to the conditions of this Limited
Warranty is valid unless it is made in writing and signed by
an authorized representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR
AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS
FOR PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY
VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product
is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise
in writing.

Types of Warranty Service

To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests,
or use HP remote support solutions where applicable.

HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types of
warranty support service that may be applicable to the HP
Hardware Product you have purchased.

In-Home Warranty Service

Your HP Limited Warranty service may include in-home labor
support to repair your hardware. HP provides in-home
service during standard office hours. Standard office hours
are typically 8:00 a.m. to 5:00 p.m., Monday through
Friday, but may vary with local business practices. If your
location is outside the customary service zone (typically 50
km/30 mi), response times may be longer or there may be
additional charges. To locate the nearest HP authorized
service provider refer to the HP Web site at:

http://www.hp.com/support

5

HP may, at its sole discretion, determine if in-home warranty
service is required. For example, in many cases, the defect
can be fixed by the use of a customer self repair part that
you are required to replace yourself based on instructions
and documentation provided by HP. You are also required
to cooperate with HP in attempting to resolve the problem
over the telephone. This may involve performing routine
diagnostic procedures, removing third-party options, and/or
substituting options. In order to receive in-home support, you
must: (a) have a representative present when HP provides
warranty services at your site; (b) notify HP if products are
being used in an environment which poses a potential
health or safety hazard to HP employees or subcontractors;
(c) subject to its reasonable security requirements, provide
HP with sufficient, free, and safe access to and use of all
facilities, information, and systems determined necessary
by HP to provide timely support; (d) ensure that all
manufacturer’s labels (such as serial numbers) are in
place, accessible, and legible; (e) maintain an environment
consistent with product specifications and supported
configurations.

If you require an HP representative to handle all component
replacements, support uplift contracts are available at
additional cost.

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition,
you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
of loss during shipping.

Advanced Unit Replacement
Warranty Service

Your HP Limited Warranty may include an advanced unit
replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is
diagnosed as defective, HP will ship a replacement product
directly to you. The defective unit will be packaged and
returned to HP. HP will incur all shipping and insurance costs
to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the
replacement product.

Customer Self Repair Warranty
Service

In countries/regions where it is available, your HP Limited
Warranty may include a Customer Self Repair warranty
service. If applicable, HP will determine in its sole discretion
that Customer Self Repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact HP and the fault diagnosis identifies that
the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided
shipping material. Failure to return the defective product
may result in HP billing you for the replacement. With a
Customer Self Repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used. If
Customer Self Repair applies to you, refer to your specific
HP Hardware Product announcement. You can also obtain
information on this warranty service on the HP Web site at

http://www.hp.com/support

Contacting HP

If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:

Locate your nearest HP Support location at:

•

http://www.hp.com/support

Contact your authorized HP dealer or authorized service

•

provider, and be sure to have the following information
available before you call HP:

• Product serial number, product number, and model

number

• Add-on options

• Third-party components

• Detailed questions

6