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should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 10/2004
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About tab............................................................................................................220
5 Installing the Windows printing-system components
Supported Windows operating systems..............................................................................................222
System requirements...........................................................................................................................223
Font support.........................................................................................................................................224
Macintosh ...........................................................................................................................................281
Macintosh component descriptions ...................................................................................281
HP LaserJet PPDs.............................................................................................281
HP Toolbox .........................................................................................................................................303
Enabling or disabling HP Toolbox support.........................................................................303
Manually uninstalling HP Toolbox in Macintosh Operating Systems.................................303
This software technical reference (STR) provides information about and troubleshooting tips for the
printing-system software for the HP LaserJet 2410, 2420, and 2430 printers.
This document is prepared in an electronic format to serve as a quick-reference tool for Customer
Care Center (CCC) agents, support engineers, system administrators, management information
systems (MIS) personnel, and HP LaserJet 2410, 2420, and 2430 printer end users, as appropriate.
NOTEThis STR describes drivers that are shipped with the printing-system software CD.
This STR does not cover drivers that might be released for use by support personnel.
The following information is included in this technical reference:
Purpose and scope
■descriptions of drivers and platforms with system modifications
■procedures for installing and uninstalling software components
■descriptions of various topics associated with the HP LaserJet 2410, 2420, and 2430 printers,
including engineering details
NOTEAn addendum to this STR includes system modification information and descriptions
of known software issues and workarounds.
This chapter contains information about the following topics:
HP LaserJet 2410, 2420, and 2430 printers
●
Printing-system software CD
●
●
Structure and availability of the software CD
Introduction1
Purpose and scope
HP LaserJet 2410, 2420, and 2430 printers
The following table contains descriptions of the HP LaserJet 2410, 2420, and 2430 printer models
that are described in this STR. Product configurations might vary among countries/regions.
Table 1-1 Features of the HP LaserJet 2410, 2420, and 2430 printers
FeatureModel Specifications
Performance
Memory
User interface■Graphical display on control panel
■HP LaserJet 2410 printer: 24 pages per minute (ppm) for A4-sized media;
25 ppm for letter-sized media
■HP LaserJet 2420 printer: 28 pages per minute (ppm) for A4-sized media;
30 ppm for letter-sized media
■HP LaserJet 2430 printer: 33 pages per minute (ppm) for A4-sized media;
35 ppm for letter-sized media
■32 megabytes (MB) of memory for the HP LaserJet 2410 and 2420
printers, expandable to 288 MB
■48 MB of memory for the HP LaserJet 2420d and 2430t printers,
expandable to 304
■64 MB of memory for the HP LaserJet 2420n, 2420dn, 2430tn and
2430dtn printers, expandable to 320 MB
■Enhanced Help with animated graphics
■Embedded Web server to gain access to support and order supplies (for
network-connected products)
■HP toolbox software to provide printer status and alerts, order supplies,
show documentation and troubleshooting information, and print internal
printer information pages
Supported printer personalities■PCL 6
■PCL 5
■PDF
■MIME
■Postscript emulation
Storage features■Job storage
■Fonts and forms
Environmental features■PowerSave setting
■High content of recyclable components and materials
■Energy Star® compliant
■Blue Angel compliant.
21 Purpose and scope
Table 1-1 Features of the HP LaserJet 2410, 2420, and 2430 printers (continued)
■The printer supports an auxiliary connection for paper handling input
devices.
NOTE Both USB and parallel connections are supported, but
cannot be used at the same time.
■The supplies status page contains information on toner level, page count,
and estimated pages remaining.
■The product uses a no-shake cartridge design.
■The product checks for authentic HP print cartridges at cartridge
installation.
■The product offers Internet-enabled supply-ordering capabilities (by using
the embedded Web server or the HP Toolbox software).
HP LaserJet 2410, 2420, and 2430 printers3
Purpose and scope
Printing-system software CD
This section contains information about the following topics:
Software features
●
HP LaserJet documentation
●
Software features
This section contains information about the following topics:
Printing system and installer
●
HP LaserJet print drivers
●
●
Driver Autoconfiguration
Update Now
●
●
HP Driver Preconfiguration
Printing system and installer
The following sections contain information about the printing-system software and the installer on the
software CD that came with the product.
HP LaserJet 2410, 2420, and 2430 printing-system software CD for Windows systems
For the Microsoft® Windows® environment (Windows 98, Windows 98, Windows NT® 4.0,
Windows 2000, Windows XP, and Windows Server 2003), the HP LaserJet 2410, 2420, and 2430
printing-system software CD provides an interactive software window that you can use not only to
install the print drivers and related components, but also to gain access to online user
documentation, a customization utility, Adobe® Acrobat® Reader® software, and optional HP
software.
The following illustration shows the main screen of the HP LaserJet 2410, 2420, and 2430 printingsystem software CD, which appears when you insert the software CD in your CD-ROM drive. If the
screen does not appear when you insert the software CD, click Start, click Run, click Browse...,
navigate to the root directory of the software CD, and then double-click the SETUP.EXE file to start
the installer.
41 Purpose and scope
Figure 1-1 Installation software CD main screen
The main screen of the software CD contains installation options in the upper-left panel and
documentation options in the lower-left panel. As you move your cursor over each option, a
description of the option appears above the product image.
Purpose and scope
NOTE The options on your product might vary from the illustration.
install printer. This wizard guides you through the installation of your HP LaserJet 2410, 2420, and
2430 printing-system software. You are given the choice of performing a Typical Installation, a
Minimum Installation, or a Custom Installation. If you select Typical Installation, only the necessary
software is installed. If you select Minimum Installation, only the components required for basic
printing are installed. If you select Custom Installation, you can select the components that you want
to install.
installer customization wizard. Use this wizard to customize the HP LaserJet 2410, 2420, and
2430 print driver installer by presetting the installation options in a response file. The installer that
you have customized can then be used for silent, unattended installation.
NOTEFor HP Traditional PCL 5e drivers and all Windows NT 4.0 drivers, use HP Web
Jetadmin or the HP Driver Preconfiguration utility to create a silent installer.
register product. Use this option to register your product online. Using the Web registration, you
can gain access to support and services, manage your profile, and sign up for free support alerts,
driver notices, and personalized newsletters.
Printing-system software CD5
Purpose and scope
printer documentation. Use this option to view the HP LaserJet 2410, 2420, and 2430 printer user
documentation. The following document options are available when you click this option:
■user guide (interactive
■user guide (printer friendly)
■install notes
■hp driver preconfiguration user guide
■embedded web server guide
■hp jetdirect guide
support. To increase productivity and get the most use from your printer, view a list of optional
software programs that are available for installation and links to HP Web sites. The following options
are available:
NOTEIf your system does not have Adobe Acrobat Reader 4.0 or later installed, clicking
any of the links to documentation that is provided in the portable document format (PDF) file
format opens a version of Adobe Acrobat Reader software that runs from the HP LaserJet
2410, 2420, and 2430 printing-system software CD. The CD Browser version of Acrobat
Reader is in English only, but can be used to open localized versions of .PDF documents. The
Adobe Acrobat Reader software is not installed on your computer and can only run while the
printing-system software CD is in the CD-ROM drive. Adobe Acrobat Reader is also available
www.adobe.com.
from
■Click hp web jetadmin to download HP Web Jetadmin software from the Web for a Web
browser-based network-management tool.
■
Click supplies for information about ordering HP LaserJet 2410, 2420, and 2430 printer supplies.
■Click product information for HP LaserJet 2410, 2420, and 2430 printer support information
and updates.
■Click hp.com to go to the HP home Web page for information about products and services,
support, drivers, and HP online stores.
Installer features
The common Windows installer is designed to provide a simple and consistent installation method for
the product. The common installer is available for the Windows 98, Windows Me, Windows 2000,
Windows XP, and Windows Server 2003 operating systems.
61 Purpose and scope
The common Windows installer offers the following features:
■The HP LaserJet 2410, 2420, and 2430 printing-system software CD features an interactive
software interface. See
Windows systems.
■Network connection is integrated so that you can install drivers and connect to a network product
in a single process.
■The selection dialog box sets the operating-system language as the default language (for
Windows 98, Windows Me, Windows 2000, Windows XP, and Windows Server 2003 only). You
can use the installer to select any of the languages available on the HP LaserJet 2410, 2420,
and 2430 printing-system software CD.
The HP LaserJet 2410, 2420, and 2430 printing-system software CD also includes the following
features:
■The HP LaserJet Uninstaller Utility
■The HP Customization Utility for custom installations
■The HP Toolbox application
All of the Windows system components are installed by using the HP LaserJet 2410, 2420, and 2430
printing-system installer. The installer automatically detects your language of choice and your
operating system. You can select the type of installation that you prefer: Typical Installation,
Minimum Installation, or Custom Installation.
HP LaserJet 2410, 2420, and 2430 printing-system software CD for
Purpose and scope
HP LaserJet print drivers
HP LaserJet 2410, 2420, and 2430 print drivers make the printer features available and allow the
computer to communicate with the product. The printing system includes software for end users and
network administrators who are working in the following operating environments:
■Microsoft Windows 98 and Windows Me
■Microsoft Windows NT 4.0, Windows 2000, Windows XP (32-bit and 64-bit), and
Windows Server 2003 (32-bit and 64-bit)
■Apple Mac OS 9.x and later, and Mac OS X (V10.1 and later)
Automatic driver configuration, driver update capability after a new configuration, and
preconfiguration features are available with the HP LaserJet 2410, 2420, and 2430 print drivers.
NOTEFor the latest information about the printing-system software components, view the
readme files on the CD. For additional information about installing the printing-system
software, view the Hewlett Packard LaserJet 2410/2420/2430 series Printing System InstallNotes on the printing-system software CD.
All of the drivers provide access to the paper-handling and print-quality features, and are described
in chapters 3 and 4 of this guide.
Printing-system software CD7
Purpose and scope
HP PCL 5e, PCL 6, and PS emulation drivers
The following drivers are available on the HP LaserJet 2410, 2420, and 2430 printing—system
software CD:
■The HP Traditional PCL 5e Driver for Windows 98, Windows Me, and Windows NT 4.0.
■The HP Traditional PCL 6 Driver for Windows 98, Windows Me, and Windows NT 4.0.
■The HP Traditional Postscript 3 Emulation Driver for Windows 98, Windows Me, and
Windows NT 4.0.
■The HP PCL 6, PCL 5e, and PS 3 emulation unidrivers for Windows 2000, Windows XP, and
Windows Server 2003.
Table 1-2 Print drivers included with the HP LaserJet 2410, 2420, and 2430 printers
NOTEIf you select a Typical Installation during installation of the printing-system software,
the HP PCL 6 driver is installed by default. You must use the Add Printer wizard to install any
of the PCL 5 drivers.
Operating System
Windows 98, Windows MeXXX
Windows NT 4.0XXX
Windows 2000XXX
Windows XPXXX
Windows Server 2003XXX
Macintosh OSX
1
Not all product features are available from all drivers or operating systems. See the online Help in your driver for
information about the features that are available.
1
PCL 6PCL 5ePS emulation
Print-driver version numbers for Windows operating systems
The HP LaserJet 2410, 2420, and 2430 PCL 6 and PCL 5e print drivers support Windows 98,
Windows Me, Windows NT 4.0, Windows 2000, Windows XP, and Windows Server 2003 operating
systems. The HP LaserJet 2410, 2420, and 2430 PS emulation driver software provides postscript
feature support for the HP LaserJet 2410, 2420, and 2430 printers.
If you are using an HP traditional driver, you can view the print-driver version number by clicking the
HP logo in the lower-left corner of the following HP traditional PCL 6 or PCL 5e driver tabs:
■Finishing
■Effects
■Paper
■Job Storage
■Basics
81 Purpose and scope
If you are using an HP unidriver in Windows 2000, Windows XP, or Windows Server 2003
environments, follow these steps to find driver-version information:
1Click Start.
2Click Settings.
3Click Printers (or Printers and Faxes in Windows XP and Windows Server 2003).
4Right-click the printer icon.
5Click Properties.
6Click the About tab.
NOTEFor a list of print drivers, updated HP printing-system software, and product support
information, go to
www.hp.com/support/lj2410 for the HP LaserJet 2410 printer, www.hp.com/
support/lj2420 for the HP LaserJet 2420 printer, or www.hp.com/support/lj2430 for the HP
LaserJet 2430 printer.
Macintosh and Macintosh-compatible printing system
The HP LaserJet 2410, 2420, and 2430 printing system for Macintosh is composed of the Print
Center for OS X and the Apple LaserWriter driver for OS 9, which are provided with the operating
system, and HP-created PPD files. The driver uses these files to determine the features and
postscript commands that the product supports. Bidirectional support in AppleTalk connections
supports software autoconfiguration. The following are installable components:
■The HP LaserJet Installer for Mac OS 9, and Mac OS X
■The HP LaserJet Screen Fonts Installer
■SYSTEM/EXTENSIONS/PRODUCT DESCRIPTIONS (for Mac OS 9)
■LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/LANGUAGE.LPROJ (for Mac OS X)
Purpose and scope
■Online Help, an HTML-based printer and utility help that can be viewed through a browser or in
the Macintosh OS Help Center (in English only)
■Install notes
NOTEThe HP LaserJet Utility is a standalone utility that is not installed by the installer, but
is available on the HP LaserJet 2410, 2420, and 2430 printer software CD. It is an HP utility
that is installed in the HP LaserJet folder of Mac OS 9 and provides configuration and
management support for postscript. It can be found on the CD in a directory called “hp OS 9
LaserJet Utility.”
Additional driver availability
■HP OpenVMS drivers. For further information, go to
■HP Install Network Printer Wizard (INPW). For further information, go to
h71000.www7.hp.com/openvms/print/
www.hp.com/go/
inpw_software
■OS/2 PCL 5c/6 print driver
■OS/2 PS print driver
Printing-system software CD9
Purpose and scope
■UNIX® model scripts. For further information about UNIX model scripts, go to www.hp.com/go/
unixmodelscripts.
■Tru64 UNIX printing. For further information, go to
■
Linux drivers. For further information, go to
■SAP printing. For further information, go to
NOTEThe OS/2 drivers are available from IBM and are packaged with OS/2.
www.hp.com/go/linuxprinting.
www.hp.com/go/sap/print
h30097.www3.hp.com/printing/
Driver Autoconfiguration
The HP LaserJet PCL 6 and PCL 5e drivers for Windows features automatic discovery and driver
configuration for product accessories at the time of installation. Accessories that can be detected
include the duplexing unit, optional paper tray, and dual inline memory modules (DIMMs).
Update Now
If you have modified the configuration of the product since installation, the driver can be
automatically updated with the new configuration in environments that support bidirectional
communication. Use the Update Now feature to automatically reflect the new configuration in the
driver.
NOTEThe Update Now feature is not supported in environments where shared Windows NT
4.0, Windows 2000, or Windows XP clients are connected to Windows NT 4.0, Windows
2000, or Windows XP hosts.
HP Driver Preconfiguration
HP Driver Preconfiguration is a software architecture and set of tools that permits HP software to be
customized and distributed in managed corporate printing environments. Using HP Driver
Preconfiguration, information technology (IT) administrators in corporate and enterprise
environments can preconfigure the printing and device defaults for HP print drivers before installing
the drivers in the network environment. For more information, see the HP Driver PreconfigurationSupport Guide, which is available on the software CD or from
LaserJet 2410 printer,
support/lj2430 for the HP LaserJet 2430 printer.
Information about HP Driver Preconfiguration is also available by going to
and then selecting Cross operating system (BIOS, Firmware, Diagnostics, etc.).
www.hp.com/support/lj2420 for the HP LaserJet 2420 printer, or www.hp.com/
www.hp.com/support/lj2410 for the HP
www.hp.com/go/hpdpc_sw,
HP LaserJet documentation
This section describes the HP LaserJet 2410, 2420, and 2430 printer documentation that is available
to users and administrators.
The following table lists the availability of HP LaserJet 2410, 2420, and 2430 printing-system
documentation by operating system.
101 Purpose and scope
Table 1-3 Documentation availability
DocumentWindows
98/Me
HP LaserJet 2400 Series User Guide (.PDF file)xxxx
HP LaserJet 2400 Series User Guide (.CHM file)xxxx
Hewlett Packard LaserJet 2410/2420/2430 series Printing
System Install Notes
HP Embedded Web Server Guidexxxx
HP Driver Preconfiguration User Guidexxxx
HP Jetdirect Administrator's Guidexxxx
HP Device Installer Customization Wizardxxxx
xxx
Windows
NT 4.0
Windows 2000/
XP/Server 2003
Macintosh
Access to HP LaserJet documents depends on the type of document and its location. Some
documents can be opened from the installer CD Browser. Others are found on the software CD and
can be opened by navigating to the folder where they reside. Still others are available on the Web
through links in the installer CD Browser or CD folders. Documents are available in the following file
formats:
■Portable Document Format (.PDF). The HP LaserJet 2410, 2420, and 2430 printing-system
software CD includes Adobe Acrobat Reader for viewing online documentation. If your system
does not have Adobe Acrobat Reader 4.0 or later installed, clicking any of the links to
documentation that is provided in the portable document format (PDF) file format opens an
English-only version of Adobe Acrobat Reader software that runs from the HP LaserJet 2410,
2420, and 2430 printing-system software CD. The Adobe Acrobat Reader software is not
installed on your computer and can only run while the printing-system software CD is in the CDROM drive.
Purpose and scope
■Compiled HTML (.CHM). When you click a documentation link to a .CHM document, a Microsoft
HTML Viewer opens the file on your computer screen. The .CHM files can reside either on the
printing-system software CD or on the Web.
■Hypertext Markup (.HTM). When you click a documentation link to an .HTM document, a Web
browser opens the file on your computer screen. The .HTM files can reside either on the printingsystem software CD or on the Web.
■Rich Text format (.RTF). This is a text file. You can navigate to .RTF files and open them in
Microsoft Word or Microsoft WordPad.
HP LaserJet 2400 Series User Guide
The HP LaserJet 2400 Series User Guide describes the basic features of the product.
To view this guide, click printer documentation in the installer CD Browser, and then click userguide (interactive). The guide opens as a Windows Help file (.CHM file). This readable, onscreen
version of the guide is provided in accordance with the Americans with Disabilities Act (ADA).
The screen-readable version (.CHM) of the User Guide for the HP LaserJet 2410, 2420, and 2430
printers is also available on the HP LaserJet 2410, 2420, and 2430 printing-system software CD. To
Printing-system software CD11
Purpose and scope
open the guide from the software CD, navigate to the <language> folder for your language, and then
open the Manuals folder. In that folder, open the following file:
■LJ2410_20_30_USE_XXWW.CHM
To print the User Guide, click printer documentation on the installer CD Browser, and then click
user guide (printer friendly). The guide is provided as a .PDF file, which you can print.
You can also open the .PDF file by inserting the printing-system software CD into the CD-ROM drive
and navigating to the <language> folder for your language, and then open the Manuals folder. In
that folder, open the following file:
■LJ2410_20_30_USE_XXWW.PDF
When you have the file open, you can click File and then click Save As to save a copy of the file to
another location.
NOTEThe "XX" in the file name varies in each language. For instance, the file name for the
French version of the guide is LJ2410_20_30_USE_FRWW.CHM
NOTEThe "XX" in the file name varies for each language. For instance, the file name for the
French version of the guide is LJ2410_20_30_USE_FRWW.PDF
Hewlett Packard LaserJet 2410/2420/2430 series Printing System Install Notes
The Hewlett Packard LaserJet 2410/2420/2430 series Printing System Install Notes is a document
(in .HTM format) that contains important information about product features, instructions for installing
the printing-system software, and technical assistance.
To view this file from the software CD, click printer documentation on the main screen of the
installer CD Browser, and then click install notes.
You can also open the file by inserting the software CD into the CD-ROM drive and navigating to
<language>. In that folder, open the following file:
■LJ24X0_INSTALL-NOTE_XXWW.HTM
NOTEThe "XX" in the file name varies for each language. For instance, the file name for the
French version of the document is LJ24X0_INSTALL-NOTE_FRWW.HTM.
When you have the file open in a text editor (such as NotePad or WordPad), you can click File and
then click Save As to save a copy of the file to another location.
HP Driver Preconfiguration User Guide
The HP Driver Preconfiguration User Guide is a guide (in .PDF format) for preconfiguring drivers in
network environments.
To view this guide, click printer documentation on the main screen of the installer CD Browser, and
then click hp driver preconfiguration user guide.
You can also gain access to the HP Driver Preconfiguration User Guide by inserting the software CD
into the CD-ROM drive, navigating to the English folder, and then to the Manuals folder. In that
folder, open the following file:
■PRECONFIG_SUPPORT_ENWW.PDF
121 Purpose and scope
NOTEThe HP Driver Preconfiguration User Guide is available only in English on the
software CD.
When you have the file open, you can click File and then click Save As to save a copy of the file to
another location.
HP Embedded Web Server Guide
The HP Embedded Web Server User Guide (in .PDF format) provides information about device
status, settings, and networking for the HP LaserJet 2410, 2420, and 2430 printers.
To view this guide, click printer documentation on the main screen of the installer CD Browser, and
then click embedded web server guide.
You can also gain access to the HP Embedded Web Server User Guide by inserting the software CD
into the CD-ROM drive, navigating to the <language> folder for your language, and then to the
Manuals folder. In that folder, open the following file:
■EWS81_USE_XXWW.PDF
NOTEThe "XX" in the file name varies for each language. In French, the file name is
EWS90_USE_FRWW.HTM.
When you have the file open, you can click File and then click Save As to save a copy of the file to
another location.
Purpose and scope
HP Jetdirect Administrator's Guide
The HP Jetdirect Administrator's Guide is a network administrator's guide (in .PDF format) that
contains information about connecting the product directly to a network.
To view this guide, click printer documentation on the main screen of the installer CD Browser, and
then click hp jetdirect guide.
You can also gain access to the HP Jetdirect Administrator's Guide by inserting the software CD into
the CD-ROM drive, navigating to the <language> folder for your language, and then to the Manuals
folder. In that folder, open the following file:
■HPJDIAG_XXWW.PDF
NOTEThe "XX" in the file name varies for each language. In French, the file name is
HPJDIAG_FRWW.PDF.
When you have the file open, you can click File and then click Save As to save a copy of the file to
another location.
HP Device Installer Customization Wizard
The HP Device Installer Customization Wizard (in .HTM format) provides network administrators with
information about options and installation settings that can be selected for the Installer Customization
Wizard.
Printing-system software CD13
Purpose and scope
You can gain access to the HP Device Installer Customization Wizard by inserting the software CD
into the CD-ROM drive and navigating to the <language> folder for your language, and then to the
Manuals folder. In that folder, open the following file:
■CUSTOMIZATION_README_XXWW.RTF
When you have the file open, you can click File and then click Save As to save a copy of the file to
another location.
NOTEThe "XX" in the file name varies for each language. In French, the file name is
CUSTOMIZATION_README_FRWW.PDF.
141 Purpose and scope
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