HP ProBook 6465b Maintenance and Service Guide

HP ProBook 6465b Notebook PC

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Advanced Micro Devices, Inc. AMD are trademarks of Advanced Micro Devices, Inc. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: October 2011

First Edition: June 2011

Document Part Number: 654401-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 7

Display .................................................................................................................................................. 7

Top ....................................................................................................................................................... 8

TouchPad ............................................................................................................................ 8

Lights ................................................................................................................................... 9

Buttons and fingerprint reader ........................................................................................... 10

Keys ................................................................................................................................... 12

Front ................................................................................................................................................... 13

Left ..................................................................................................................................................... 14

Rear .................................................................................................................................................... 15

Right ................................................................................................................................................... 16

Bottom ................................................................................................................................................ 17

3 Illustrated parts catalog ............................................................................................................................... 19

Service tag ......................................................................................................................................... 19

Computer major components ............................................................................................................. 20

Display components ........................................................................................................................... 24

Cable Kit ............................................................................................................................................. 25

Plastics Kit .......................................................................................................................................... 26

Mass storage devices ......................................................................................................................... 27

Miscellaneous parts ............................................................................................................................ 28

Sequential part number listing ............................................................................................................ 29

4 Removal and replacement procedures ....................................................................................................... 35

Preliminary replacement requirements ............................................................................................... 35

Tools required .................................................................................................................... 35

Service considerations ....................................................................................................... 35

Plastic parts ....................................................................................................... 35

Cables and connectors ..................................................................................... 36

Drive handling ................................................................................................... 36

Grounding guidelines ......................................................................................................... 37

Electrostatic discharge damage ........................................................................ 37

Packaging and transporting guidelines ............................................. 38

Workstation guidelines ..................................................................... 38

Equipment guidelines ....................................................................... 39

Component replacement procedures ................................................................................................. 40

Service tag ......................................................................................................................... 40

Computer feet .................................................................................................................... 41

Battery ............................................................................................................................... 42

SIM .................................................................................................................................... 43

Display assembly components (panel, bezel, webcam, microphone) ............................... 44

Bottom door ....................................................................................................................... 49

Optical drive ....................................................................................................................... 50

Upgrade bay ...................................................................................................................... 52

Hard drive .......................................................................................................................... 54

Memory modules ............................................................................................................... 56

WWAN module .................................................................................................................. 58

WLAN module .................................................................................................................... 60

Bluetooth module ............................................................................................................... 62

Modem module .................................................................................................................. 63

Fan ..................................................................................................................................... 64

Heat sink ............................................................................................................................ 65

Processor ........................................................................................................................... 67

Keyboard ........................................................................................................................... 68

Bottom cover from top cover .............................................................................................. 71

RTC battery ....................................................................................................................... 74

Fingerprint reader board .................................................................................................... 76

Lid switch ........................................................................................................................... 78

Speaker assembly ............................................................................................................. 80

RJ-11 connector cable ....................................................................................................... 82

Display assembly components (cable, antennas, hinges, enclosure) ............................... 84

System board ..................................................................................................................... 90

Smart card reader .............................................................................................................. 93

ExpressCard assembly ...................................................................................................... 94

5 Computer Setup (BIOS) and System Diagnostics ..................................................................................... 96

Using Computer Setup ....................................................................................................................... 96

Starting Computer Setup ................................................................................................... 96

Navigating and selecting in Computer Setup ..................................................................... 96

Restoring factory settings in Computer Setup ................................................................... 97

Updating the BIOS ............................................................................................................. 98

Determining the BIOS version ........................................................................... 98

Downloading a BIOS update ............................................................................. 98

Using System Diagnostics .................................................................................................................. 99

6 Specifications .............................................................................................................................................. 100

Computer specifications ................................................................................................................... 100

35.6-cm (14.0-in), HD display specifications .................................................................................... 101

35.6-cm (14.0-in), HD+ display specifications .................................................................................. 102

Hard drive specifications .................................................................................................................. 103

DVD±RW and CD-RW SuperMulti DL Combo Drive specifications ................................................. 104

Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive ................................................................ 105

Blu-ray BD-R/RE + DVDSM DL Drive .............................................................................................. 106

DVD-ROM Drive specifications ........................................................................................................ 107

Specification information in Device Manager ................................................................................... 108

7 Backup and recovery .................................................................................................................................. 109

Windows 7 ........................................................................................................................................ 109

Backing up your information ............................................................................................ 109

Performing a system recovery ......................................................................................... 110

Using the Windows recovery tools .................................................................. 111

Using f11 recovery tools .................................................................................. 111

Using a Windows 7 operating system DVD (purchased separately) ............... 112

Windows Vista .................................................................................................................................. 113

Backing up your information ............................................................................................ 113

Performing a recovery ..................................................................................................... 114

Using the Windows recovery tools .................................................................. 114

Using f11 recovery tools .................................................................................. 115

Using a Windows Vista operating system DVD (purchased separately) ......... 115

8 Power cord set requirements .................................................................................................................... 117

Requirements for all countries and regions ...................................................................................... 117

Requirements for specific countries and regions ............................................................................. 118

9 Recycling ..................................................................................................................................................... 119

Battery .............................................................................................................................................. 119

Display .............................................................................................................................................. 119

Index ................................................................................................................................................................. 125

vii

viii

1 Product description

Category Description

Product Name HP ProBook 6465p Notebook PC

Processors AMD A8-3510MX, 2.50-GHz Max/1.8-GHz Base, 4-MB L2 cache, quad-

core, 45W

Graphics: HD 6620G

AMD A6-3410MX, 2.30-GHz Max/1.6-GHz Base, 4-MB L2 cache, quad-

AMD A4-3310MX, 2.50-GHz Max/2.1-GHz Base, 2-MB L2 cache, dual-

Fusion Controller Hub (Chipset) AMD A60M FCH

Graphics AMD UMA

Panel All display assemblies include 2 wireless local area network (WLAN)

35.6-cm (14.0-in) HD, anti-glare, LED SVA (1366x768)

35.6-cm (14.0-in) HD+, anti-glare, LED SVA (1600x900)

35.6-cm (14.0-in) HD, anti-glare, LED SVA (1366x768) with WWAN

35.6-cm (14.0-in) HD+, anti-glare, LED SVA (1600x900) with WWAN

35.6-cm (14.0-in) HD, anti-glare, LED SVA (1366x768) with camera

35.6-cm (14.0-in) HD+, anti-glare, LED SVA (1600x900) with camera

core, 45W

Graphics: HD 6520G

core, 45W

Graphics: HD 6480G

Processor-specific, see Processors.

antennas

35.6-cm (14.0-in) HD, anti-glare, LED SVA (1366x768) with camera and WWAN

35.6-cm (14.0-in) HD+, anti-glare, LED SVA (1600x900) with camera and WWAN

Support privacy filter

Memory Two customer-accessible/upgradeable memory module slots supporting

up to 16 GB of RAM

Supports dual-channel memory

Category Description

PC3-10600, 1333-MHz, DDR3

Supports the following configurations:

● 16384 (8192 × 2) (not orderable; customer upgrade only)

● 8192 (8192 × 1)

● 8192 (4096 × 2)

6144 (4096 + 2048)

●

4096 (2048 × 2)

●

4096 (4096 × 1)

●

3072 (2048 + 1024)

●

● 2048 (2048 × 1)

Brazil memory options:

● 8192 (4096 × 2)

4096 (2048 × 2)

●

4096 (4096 × 1)

●

● 2048 (2048 × 1)

Storage Supports 9.5-mm or 7-mm, 6.35-cm (2.50-in) SATA hard drives

Customer-accessible

Supports the following 7-mm or 9.5-mm, 6.35-cm (2.5-in) hard drives:

320-GB, 7200-rpm, self-encrypting

●

320-GB, 7200-rpm

●

● 250-GB, 7200

Supports the following 9.5-mm, 6.35-cm (2.5-in) hard drives:

● 750-GB, 7200

500-GB, 7200

●

Supports the following solid-state drive:

128-GB

●

Upgrade bay Fixed

Customer-accessible

Serial ATA

12.7-mm tray load

Supports “No Drive” option

2 Chapter 1 Product description

Category Description

Supports the following 12.7-mm SATA optical drives:

● DVD-ROM

DVD+/-RW SuperMulti DL

●

Blu-ray ROM DVD+/-RW SuperMulti DL

●

Supports the following 9.5-mm SATA hard drive:

500-GB, 7200-rpm

●

Microphone Integrated dual-array microphone (webcam models only)

Integrated mono (non-webcam models)

Audio SRS Premium Sound

Stereo speakers (2)

Webcam Integrated webcam (720p HD)

Modem 56K V.92 MDC data/fax modem

Modem cable not included

Supports “No Modem” option

Ethernet Realtek RTL8151EH-CG 10/100/1000 network interface card (NIC) with

NIC Power Down Technology

S3/S4/S5 wake on LAN

Ethernet cable not included

Wireless Integrated WLAN options by way of wireless module:

Two WLAN antennas built into display assembly

Supports “no WLAN” option

Supports the following WLAN formats:

● Broadcom 802.11 b/g/n, 1×1

Broadcom 802.11 a/b/g/n, 2×2

●

Integrated WWAN options by way of wireless module:

Two WWAN antennas built into display assembly (world-wide 5 band, in

Subscriber identity module (SIM) security (customer-accessible in battery

Supports “no WWAN” option

Supports the following WWAN modules:

WWAN panels only)

bay)

● Gobi 3000: HP un2430 EV-DO/HSPA Mobile Broadband

● Ericsson: HP hs2340 HSPA+ Mobile Broadband

Integrated personal area network (PAN) options by way of

Bluetooth® module:

Supports “no PAN” option

Category Description

Integrated Bluetooth 2.1

External media card One ExpressCard/54 slot

Integrated Media Card Reader with SD, MMC support

Ports Audio-in (stereo microphone)

Audio-out (stereo headphone)

DisplayPort 1.1a

RJ-11 (modem)

RJ-45 (Ethernet, includes link and activity lights)

USB 2.0 (3)

eSATA/USB 2.0 combo port

VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75-GHz

(hot plug with auto-detect)

1394a

3-pin AC power

Secondary battery connector

Docking connector

Docking HP Docking Station

HP Advanced Docking Station

Keyboard/pointing devices Keyboard with Touchpad

Dual point

Spill-resistant design

Touchpad includes: on/off button, supports 2-way scroll with legend, taps

enabled by default, 2-finger scrolling and zoom enabled by default

Power requirements Smart AC adapter with localized cable plug support (3-wire plug with

ground pin, supports 3-pin DC connector):

● 90-W

9-cell, 3.0-Ah (100-Wh) Li-ion battery

6-cell, 2.8-Ah (62-Wh) Li-ion battery (available as drop in box option; not

configurable)

6-cell, 2.55-Ah (55-Wh) Li-ion battery

3-cell, 2.8-Ah (31-Wh) Li-ion battery

6-cell, 55-Wh HP Long Life Li-ion battery (only available with 3 year

6-cell, 51-Wh HP Long Life Li-ion battery (only available with 1 year

platinum warranty)

HP Fast Charge Technology (not applicable to 9-cell batteries)

Security Integrated fingerprint reader

4 Chapter 1 Product description

Category Description

Integrated smart card reader (replaces ExpressCard slot)

Security cable slot

Trusted platform module (TPM) V.1.2

Full volume encryption

Preboot authentication (password, smart card)

Operating system Preinstalled (U.S., French Canadian, and Japanese localizations

Windows 7 Professional 64 with Microsoft® Basics (localizations available

Windows 7 Professional 32 with Microsoft Basics (localizations available

Windows 7 Home Premium 64 with Microsoft Basics (localizations

Windows 7 Home Premium 32 with Microsoft Basics (localizations

Novell™: SuSE Linux™ – SLED 11 (available worldwide)

FreeDOS (available worldwide)

Preinstalled with Microsoft Office:

Windows 7 Professional 32 with Microsoft Office 2010 Starter

Windows 7 Professional 64 with Microsoft Office 2010 Starter

Windows 7 Home Premium 32 with Microsoft Office 2010 Starter

Windows 7 Home Premium 64 with Microsoft Office 2010 Starter

Windows 7 Home Basic 32 with Microsoft Office 2010 Starter

only):

only for U.S., French Canada, and Japan)

available only for U.S., French Canada, and Japan)

Preinstalled with Microsoft Office in Japan only:

Windows 7 Professional 32 with Microsoft Office 2010 Personal

Windows 7 Professional 32 with Microsoft Office 2010 Home & Business

Windows 7 Professional 32 with Microsoft Office 2010 Professional

Windows 7 Professional 64 with Microsoft Office 2010 Personal

Windows 7 Professional 64 with Microsoft Office 2010 Home & Business

Windows 7 Professional 64 with Microsoft Office 2010 Professional

Windows 7 Home Premium 32 with Microsoft Office 2010 Personal

Windows 7 Home Premium 32 with Microsoft Office 2010 Home &

Business

Windows 7 Home Premium 32 with Microsoft Office 2010 Professional

Windows 7 Home Premium 64 with Microsoft Office 2010 Personal

Windows 7 Home Premium 64 with Microsoft Office 2010 Home &

Business

Category Description

Windows 7 Home Premium 64 with Microsoft Office 2010 Professional

Restore Media:

Windows 7 Professional 64

Windows 7 Professional 32

Windows 7 Home Premium 64

Windows 7 Home Premium 32

DRDVD Windows 7 (available with any Windows 7 Premium or

DRDVD Windows 7 with WinDVD (available with any Windows 7 Home

Web-only support:

Windows XP Professional 32

Windows Vista Enterprise 32/64

Windows Vista Business 32/64

Windows 7 Enterprise 32/64

Windows 7 Ultimate 32/64

Certified:

Microsoft WHQL

Novell: SuSE Linux

Serviceability End-user replaceable parts:

AC adapter

Battery (system)

Hard drive

Professional localization)

Basic localization)

Memory module

Optical drive

Mini-PCI components (WLAN, WWAN, SIM)

Modem

Keyboard

6 Chapter 1 Product description

2 External component identification

Display

Component Description

(1) Internal display switch Turns off the display or initiates Sleep if the display is closed

(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

(3) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

(4) Internal microphone(s) (1 or 2 depending on

model)

(5) Webcam light (select models only) On: The webcam is in use.

while the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

local area networks (WLAN).

wide area networks (WWAN).

Record sound.

Display 7

Component Description

(6) Webcam (select models only) Records video and captures still photographs.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Top

TouchPad

NOTE: Your computer may look slightly different from the illustration in this section.

To use the webcam, select Start > All Programs > HP > HP Webcam.

Component Description

(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the

(2) Left pointing stick button (select models

only)

(3) TouchPad on/off button Turns the TouchPad on and off.

(4) TouchPad zone Moves the pointer and selects or activates items on the

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button (select models

only)

(7) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

screen.

Can be used with the pointing stick and functions like the left button on an external mouse.

screen.

NOTE: Vertical scrolling is supported on the right edge of

the TouchPad.

Can be used with the pointing stick and functions like the right button on an external mouse.

Lights

Component Description

(1) TouchPad light

(2) Caps lock light On: Caps lock is on.

(3)

(4)

(5)

(6)

(7) Num lock light On: Num lock is on.

Power light ● On: The computer is on.

Wireless light

QuickWeb light ● On: The computer is on.

Mute light

Amber: The TouchPad is off.

●

● Off: The TouchPad is on.

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

White: An integrated wireless device, such as a

●

wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

● Amber: All wireless devices are off.

Off: The computer is off or in Hibernation.

●

NOTE: For more information, refer to the HP QuickWeb

software Help.

Amber: Computer sound is off.

●

● Off: Computer sound is on.

Top 9

Buttons and fingerprint reader

Component Description

(1) TouchPad on/off button Turns the TouchPad on and off.

(2)

(3)

Power button ● When the computer is off, press the button to turn on

Wireless button Turns the wireless feature on or off but does not establish a

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

Windows 7—Select Start > Control Panel > System

●

and Security > Power Options.

– or –

Windows Vista—Select Start > Control Panel > System and Maintenance > Power Options.

Or refer to the HP Notebook Reference Guide.

●

wireless connection.

10 Chapter 2 External component identification

Component Description

(4)

(5)

(6) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a

QuickWeb button

Volume mute button Mutes and restores speaker sound.

When the computer is off or in Hibernation, press the

●

button to open HP QuickWeb.

When the computer is in Microsoft Windows, press the

●

button to open the default Web browser.

● When the computer is in HP QuickWeb, press the

button to open the default Web browser.

NOTE: For more information, refer to the HP QuickWeb

software Help. If your computer does not have HP QuickWeb software, the button does not perform any action or function.

password logon.

Top 11

Keys

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(3) fn key Executes frequently used system functions when pressed

in combination with a function key, the num lk key, or the

esc key.

(4)

(5)

(6) Embedded numeric keypad When the keypad is turned on, it can be used like an

(7) num lk key Turns the embedded numeric keypad on and off when

Windows logo key Displays the Windows Start menu.

Windows applications key Displays a shortcut menu for items beneath the cursor.

external numeric keypad.

Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

pressed in combination with the fn key.

12 Chapter 2 External component identification

Front

Component Description

(1) Display release latch Opens the computer.

(2) Wireless light

(3) Power light ● On: The computer is on.

(4) Battery light

(5) Hard drive light

White: An integrated wireless device, such as a wireless

●

local area network (WLAN) device and/or a Bluetooth® device, is on.

● Amber: All wireless devices are off.

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

Amber: The computer is connected to external power and

●

the battery is charged from 0 to 90%.

● White: The computer is connected to external power and

the battery is charged from 90 to 99%.

Blinking amber: A battery that is the only available power

●

source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

Off: The battery is fully charged.

●

Blinking turquoise: The hard drive or optical drive is being

●

accessed.

Amber: HP 3D DriveGuard has temporarily parked the hard

●

drive.

NOTE: For information on HP 3D DriveGuard, refer to the

HP Notebook Reference Guide.

(6) Speaker Produces sound.

NOTE: To use the SRS Premium sound software (select

models only), select Start > All Programs > SRS Premium Sound.

Front 13

Left

Component Description

(1)

(2)

(3)

(4)

(5) Media Card Reader Supports the following digital card formats:

(6) Upgrade bay (optical drive shown) An optical drive installed in the bay (select models only)

(7) Optical drive eject button (select models

Power connector Connects an AC adapter.

1394 port Connects an optional IEEE 1394 or 1394a device, such as

a camcorder.

USB 2.0 ports (2) Connect optional USB devices.

ExpressCard slot or smart card reader (depending on configuration)

only)

Supports optional ExpressCards or smart cards.

● Secure Digital (SD) Memory Card

● MultiMediaCard (MMC)

reads and writes to an optical disc.

NOTE: The upgrade bay can hold either a hard drive, an

optical drive, or a weight saver option.

Ejects the optical drive disc tray.

14 Chapter 2 External component identification

Rear

Component Description

(1)

(2)

(3)

RJ-11 (modem) jack Connects a modem cable.

External monitor port Connects an external VGA monitor or projector.

RJ-45 (network) jack Connects a network cable.

Rear 15

Right

Component Description

(1)

(2)

(3)

(4)

(5)

(6) Vents (2) Enable airflow to cool internal components.

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or television audio.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the headphone

jack, the computer speakers are disabled.

Audio-in (microphone) jack Connects an optional computer headset microphone,

stereo array microphone, or monaural microphone.

eSATA/USB 2.0 combo port Connects a high-performance eSATA component, such as

an eSATA external hard drive, or connects an optional USB device.

USB 2.0 port Connects an optional USB device.

DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(7)

Security cable slot Attaches an optional security cable to the computer.

16 Chapter 2 External component identification

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

Bottom

Component Description

(1)

(2) Docking connector Connects an optional docking device.

(3)

(4)

(5) Battery bay Holds the battery.

(6) Accessory battery connector Connects an optional accessory battery.

(7) Vents (4) Enable airflow to cool internal components.

Battery release latch Releases the battery from the battery bay.

Bottom cover release latch Releases or locks the bottom cover.

SIM slot Supports a wireless subscriber identity module (SIM). The

SIM slot is located inside the battery bay.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Bottom 17

Component Description

(8)

(9)

Bluetooth compartment Contains a Bluetooth device.

Wireless and memory module compartments and hard drive bay

Holds the wireless LAN module slot, the WWAN module slot, the memory module slots, and the hard drive.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

18 Chapter 2 External component identification

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Product name (1). This is the product name affixed to the front of the computer.

●

Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

●

Part number/Product number (p/n) (3). This number provides specific information about the

●

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

Warranty period (4). This number describes the duration (in years) of the warranty period for the

●

computer.

Model description (5). This is the alphanumeric identifier used to locate documents, drivers, and

●

support for the computer.

Service tag 19

Computer major components

20 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(1) Display panel

NOTE: For a list of display panel spare parts, see

(2) Keyboard (includes cable)

NOTE: For a detailed list of available keyboards, see

For use in models without a pointing stick 641834-xxx

For use in models with a pointing stick 641835-xxx

(3) Top cover (includes TouchPad button and bracket)

Includes a 2-button touchpad and fingerprint reader 642741-001

Includes a 2-button touchpad without fingerprint reader 642742-001

Includes a 4-button touchpad and fingerprint reader 642743-001

Includes a 4-button touchpad without fingerprint reader 642746-001

(4) Smart card reader 654823-001

(5) Lid switch board (includes cable) 642765-001

(6) Fingerprint reader board (includes cable) 642764-001

(7) RTC battery 651948-001

(8) ExpressCard assembly 642763-001

Display components on page 24.

Sequential part number listing on page 29.

not spared

(9) System board (includes replacement thermal material)

For use in models without WWAN 658544-001

For use in models with WWAN 658545-001

(10) Modem module

NOTE: The modem module spare part kit does not include a modem module cable. The

modem module cable is included in the Cable Kit, spare part number 641830-001. See

Cable Kit on page 25 for more Cable Kit spare part number information.

(11) WLAN module

628824-001

Computer major components 21

Item Description Spare part number

Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania,

Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissa, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Martinique, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Puerto Rico, Peru, Philippines, Poland, Portugal, Qatar, Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, the United States, the US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

(12) Processor (includes thermal material)

593836-001

AMD A8-3510M (2.5-GHz/1.5-GHz, 4-MB L2 cache, 45W) 653358-001

AMD A6-3410M (2.3-GHz/1.6-GHz, 4-MB L2 cache, 45W) 653357-001

AMD A4-3310M (2.5-GHz/2.1-GHz, 2-MB L2 cache, 45W) 653356-001

AMD E2-3000M (2.4-GHz/1.8-GHz, 1-MB L2 cache, 35W) 653351-001

(13) Fan 641839-001

(14) Memory modules (PC3-10600, 1333-MHz, DDR3)

8-GB 634091-001

4-GB 621569-001

2-GB 621565-001

(15) WWAN modules

HP hs2340 HSPA+ Mobile Broadband Module 632155-001

HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001

(16) Heat sink (includes replacement thermal material) 658543-001

(17) Optical drive

Blu-ray ROM DVD±RW SuperMulti DL Drive 643913-001

DVD±RW and CD-RW SuperMulti DL Combo Drive 643911-001

DVD-ROM Drive 643910-001

(18) Hard drive

22 Chapter 3 Illustrated parts catalog

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