This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Arrandale,
and Celeron are trademarks of Intel
Corporation in the United States and other
countries. Microsoft, Windows, and Windows
Vista are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2010
Document Part Number: 600137-001
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
Index ................................................................................................................................................................. 135
viii
1Product description
CategoryDescription
Product NameHP ProBook 5220m Notebook PC
ProcessorsIntel® Celeron®
Intel® Arrandale™
ChipsetIntel HM57 Express
GraphicsIntel HD Graphics
PanelsAll display panel assemblies support privacy filter
Keyboard and pointing devicesKeyboard with TouchPad
TouchPad with 2 TouchPad buttons and vertical scrolling (taps enabled as default)
Power requirements65-W AC adapter with localized cable plug support (3-wire plug with ground pin)
4-cell, 41-Wh 2.8-Ah Li-ion battery
6-cell, 62-Wh 2.8-Ah Li-ion battery
SecuritySupports Kensington security lock
Secure Digital (SD) Memory Card, Secure Digital High Capacity (SDHC) Memory
Card, MultiMediaCard (MMC), and xD-Picture Card formats
unplug with auto-detect)
Intel AT support
Integrated fingerprint reader
3
CategoryDescription
Operating systemsPreinstalled:
Windows Vista® Home Basic (Japan only)
●
Windows Vista Business 32-bit (Japan only)
●
Windows® 7 Home Premium 32-bit (Japan only)
●
Windows 7 Home Premium 64-bit (Japan only)
●
Windows 7 Professional 32-bit (Japan only)
●
Windows 7 Professional 64-bit (Japan only)
●
Genuine Windows XP Professional available through downgrade rights from
●
Windows 7 (Japan only)
FreeDos
●
SuSE Linux (SLED11)
●
Red Flag Linux (People's Republic of China only)
●
4Chapter 1 Product description
CategoryDescription
Microsoft Office preinstalled:
Windows Vista Home Basic 32-bit with Office Ready 2007 (excludes Japan)
●
Windows Vista Business 32-bit with Office Ready 2007 (excludes Japan)
●
Windows Vista Business 32-bit with Office Personal (Japan only)
●
Windows Vista Business 32-bit with Office Personal with PowerPoint (Japan
●
only)
Windows 7 Home Basic 32-bit with Office Ready 2007 (selected localizations
●
only)
Windows 7 Home Premium 32-bit with Office Ready 2007 (excludes Japan)
●
Windows 7 Home Premium 32-bit with Office Personal (Japan only)
●
Windows 7 Home Premium 32-bit with Office Personal with PowerPoint (Japan
●
only)
Windows 7 Home Pemium 64-bit with Office Ready 2007 (excludes Japan)
●
Windows 7 Home Premium 64-bit with Office Personal (Japan only)
●
Windows 7 Home Premium 64-bit with Office Personal with PowerPoint (Japan
●
only)
Windows 7 Professional 32-bit with Office Ready 2007 (excludes Japan)
●
Windows 7 Professional 32-bit with Office Personal (Japan only)
●
Windows 7 Professional 32-bit with Office Personal with PowerPoint (Japan
●
only)
Windows 7 Professional 64-bit with Office Ready 2007 (excludes Japan)
●
Windows 7 Professional 64-bit with Office Personal (Japan only)
●
Windows 7 Professional 64-bit with Office Personal with PowerPoint (Japan
●
only)
Genuine Windows XP Professional 32-bit available through downgrade rights
●
from Windows 7 Professional 32-bit with Office Ready 2007 (excludes Japan)
Genuine Windows XP Professional 32-bit available through downgrade rights
●
from Windows 7 Professional 32-bit with Office Personal (Japan only)
Genuine Windows XP Professional 32-bit available through downgrade rights
●
from Windows 7 Professional 32-bit with Office Personal with PowerPoint
(Japan only)
5
CategoryDescription
Restore media:
Windows Vista Home Basic
●
Windows Vista Business 32-bit
●
Windows XP Professional
●
Windows 7 Home Basic 32-bit
●
Windows 7 Home Premium 32-bit
●
Windows 7 Home Premium 64-bit (not available with < 2 GB Memory)
●
Windows 7 Professional 32-bit
●
Windows 7 Professional 64-bit (not available with < 2 GB Memory)
●
Microsoft® Office Ready Restore
●
DRDVD Windows Vista
●
DRDVD Windows XP Professional
●
DRDVD Windows 7
●
Microsoft WHQL
●
SuSE Linux/Novell
●
Web-only support:
Windows Vista Enterprise 32-bit and 64-bit
●
Windows 7 Enterprise 32-bit and 64-bit
●
Windows 7 Ultimate 32-bit and 64-bit
●
ServiceabilityEnd-user replaceable parts:
AC adapter
●
Battery (system)
●
Bluetooth module
●
Keyboard
●
Hard drive
●
Memory module
●
WLAN module
●
WWAN module
●
6Chapter 1 Product description
2External component identification
Identifying hardware
Components included with the computer may vary by region and model. The illustrations in this chapter
identify the standard features on most computer models.
NOTE:Your computer may look slightly different from the illustrations in this section.
Identifying hardware7
Top components
TouchPad
ComponentDescription
(1)TouchPad off indicatorTo turn the TouchPad on and off, quickly double-tap the TouchPad
(2)TouchPadMoves the pointer and selects or activates items on the screen.
(3)Left TouchPad controlFunctions like the left button on an external mouse.
(4)Right TouchPad controlFunctions like the right button on an external mouse.
off indicator.
NOTE: When the TouchPad is on, the light is off.
8Chapter 2 External component identification
Lights
ComponentDescription
(1)TouchPad off indicator
(2)Caps lock lightOn: Caps lock is on.
(3)HP QuickLook light
(4)HP QuickWeb light
(5)Power light
(6)Wireless light
(7)Sound mute light
Off: the TouchPad is on.
●
Amber: the TouchPad is off.
●
To switch between active and inactive, quickly double-tap the
TouchPad off indicator.
On: QuickLook is on.
●
Off: QuickLook is off.
●
On: QuickWeb is on.
●
Off: QuickWeb is off.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
White: An integrated wireless device, such as a wireless local
●
area network (WLAN) device, HP Mobile Broadband Module
(select models only), and/or a Bluetooth® device (select
models only), is on.
Amber: All wireless devices are off.
●
On: The speaker sound is muted.
●
Off: The speaker sound is not muted.
●
Top components9
Power button and fingerprint reader
ComponentDescription
(1)Power button
(2)Fingerprint reader (select models only)Allows a fingerprint logon to Windows, instead of a
When the computer is off, press the button to turn on
●
the computer.
When the computer is on, press the button to shut
●
down the computer.
NOTE: Although you can shut down the computer
with the power button, the recommended procedure
is to use the Windows Shut Down command.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the
●
button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the
computer.
password logon.
10Chapter 2 External component identification
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with the
fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with a function key or the esc key.
(3)Windows logo keyDisplays the Windows Start menu.
NOTE: This feature does not exist if you are using the Linux
operating system.
(4)Windows applications keyDisplays a shortcut menu for items beneath the pointer.
NOTE: This feature does not exist if you are using the Linux
operating system.
(5)Embedded numeric keypad keysWhen the keypad has been enabled, it can be used like the keys
on an external numeric keypad.
(6)Function keysExecute frequently used system functions when pressed in
combination with the fn key.
Top components11
Front components
ComponentDescription
(1)Drive light
(2)Speakers (2) Produce sound.
(3)VentEnables airflow to cool internal components.
White: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
●
drive.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
12Chapter 2 External component identification
Right-side components
ComponentDescription
(1)Battery light
(2)Media Card ReaderSupports the following optional digital card formats:
Amber: A battery is charging.
●
White: A battery is close to full charge capacity.
●
Off: If the computer is plugged into an external power source,
●
the light turns off when the battery is fully charged. If the
computer is not plugged into an external power source, the
light stays off until the battery reaches a low battery level.
Memory Stick (MS)
●
Memory Stick Pro (MSP)
●
Memory Stick Duo (adapter required)
●
Memory Stick Duo Pro (adapter required)
●
MultiMediaCard (MMC)
●
MultiMediaCard Plus
●
Secure Digital (SD) Memory Card
●
SD High Capacity (HC) Memory Card
●
microSD Memory Card (adapter required)
●
xD-Picture Card (XD)
●
(3)Powered USB portProvides power to a USB device, such as an optional external
MultiBay or an optional external optical drive, if used with a powered
USB cable.
(4)USB portConnects optional USB devices.
Right-side components13
ComponentDescription
(5)Audio-out (headphone)/Audio-in (microphone)
jack
(6)RJ-11 (modem) jackConnects a modem cable.
(7)Power connectorConnects an AC adapter.
(8)Security cable slotAttaches an optional security cable to the computer.
Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television audio.
Also connects an optional headset microphone.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, andEnvironmental Notices.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or stolen.
14Chapter 2 External component identification
Left-side components
ComponentDescription
(1)External monitor portConnects an external VGA monitor or projector.
(2)VentEnables airflow to cool internal components.
(3)Network activity lightAmber: Data is being transmitted over the network.
(4)RJ-45 (network) jackConnects a network cable.
(5)Network connection lightGreen: The computer is connected to the network.
(6)USB/eSATA portConnects a high-performance eSATA component, such as an
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
eSATA external hard drive, or connects an optional USB device.
(7)HDMI portConnects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio component.
Left-side components15
Bottom components
ComponentDescription
(1)Battery release latches (2)Release the battery from the battery bay.
(2)Battery bayHolds the battery and the subscriber identity module (SIM).
(3)Service access door release latches (2).Release the service access door.
(4)Vents (3)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(5)Service access bayProvides access to the hard drive, 2 memory module slots, the
wireless local area network (WLAN) module, and the HP Mobile
Broadband Module (select models only; not supported by the Linux
operating system).
16Chapter 2 External component identification
Display components
ComponentDescription
(1)Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
(2)Internal microphoneRecords sound.
(3)Webcam light (select models only)On: The webcam is in use.
(4)Webcam (select models only) Records audio and video and captures still photographs.
Display components17
Wireless antennas
Your computer has at least two antennas that send and receive signals from one or more wireless
devices.
ComponentDescription
(1)WWAN antennas (2)* (select models only)Send and receive wireless signals to communicate with
wireless wide area networks (WWANs).
(2)WLAN antennas (2)*Send and receive wireless signals to communicate with
* For optimal transmission, keep the area immediately around the antennas free from obstructions.
wireless local area networks (WLANs).
To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and EnvironmentalNotices that applies to your country or region. These notices are located in Help and Support.
18Chapter 2 External component identification
Additional hardware components
ComponentDescription
(1)Power cord*Connects an AC adapter to an AC outlet.
(2)AC adapterConverts AC power to DC power.
(3)BatteryPowers the computer when the computer is not plugged into
external power.
*Power cords vary in appearance by country or region.
Additional hardware components19
3Illustrated parts catalog
Serial number label location
When you order parts or request information, the serial number label, located inside the battery bay,
provides important information that you may need when contacting technical support.
ComponentDescription
(1)Part numberThe number that provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(2)Serial numberAn alphanumeric number that is unique to each
product.
(3)Product informationThe product name affixed to the front of your computer.
(4)Warranty periodThe duration of the warranty period for this computer.
(5)Model descriptionThe alphanumeric identifier you need to locate
documents, drivers, and support for your computer.
20Chapter 3 Illustrated parts catalog
Computer major components
Computer major components21
ItemDescriptionSpare part number
(1)30.734-cm (12.1-in) Display assembly (includes 2 WLAN antennas and cables and, on select computer models, 2
WWAN antennas and cables)
NOTE: WWAN is available only on select models.
(2)Switch cover610832-001
(3)Keyboard
(4)SIM (provided by your wireless vendor for use with WWAN option)
(5)Top cover
For use with models with fingerprint readers (includes TouchPad assembly)610833-001
For use with models without fingerprint readers (includes TouchPad assembly)610834-001
WXGA AntiGlare display assembly without webcam
●
WXGA AntiGlare display assembly with webcam
●
WXGA AntiGlare display assembly with webcam and WWAN
●
WXGA BrightView display assembly without webcam
●
WXGA BrightView display assembly with webcam
●
For use in Japan
●
For use in South Korea
●
For use in Taiwan
●
For use in Thailand
●
For use in the United States
●
610807-001
610808-001
610809-001
610810-001
610811-001
610826-291
610826-AD1
610826-AB1
610826-281
610826-001
(6)RTC battery599516-001
(7)Fan610824-001
(8)Modem module
NOTE: The modem module spare part kit does not include a modem module cable. The
modem module cable is included in the Cable Kit, spare part number 610806-001. See Cable
Kit on page 27 for more Cable Kit spare part information.
High-speed 56K modem510100-011
Cable Kit610806-001
(9a)Bluetooth module cable
(9b)TouchPad cable
(9c)Power connector cable
(9d)RJ-11 (modem) cable
(9e)Hard drive connector cable
(10)Heat sink 610825-001
22Chapter 3 Illustrated parts catalog
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