HP ProBook 5220m Maintenance and Service Guide

HP ProBook 5220m Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2010 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: May 2010
Document Part Number: 600137-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
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iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 7
Identifying hardware ............................................................................................................................. 7
Top components ................................................................................................................................... 8
TouchPad ............................................................................................................................ 8
Lights ................................................................................................................................... 9
Power button and fingerprint reader ................................................................................. 10
Keys ................................................................................................................................... 11
Front components .............................................................................................................................. 12
Right-side components ....................................................................................................................... 13
Left-side components ......................................................................................................................... 15
Bottom components ........................................................................................................................... 16
Display components .......................................................................................................................... 17
Wireless antennas .............................................................................................................................. 18
Additional hardware components ....................................................................................................... 19
3 Illustrated parts catalog ............................................................................................................................... 20
Serial number label location ............................................................................................................... 20
Computer major components ............................................................................................................. 21
Display assembly components ........................................................................................................... 25
Plastics Kit .......................................................................................................................................... 26
Cable Kit ............................................................................................................................................. 27
Mass storage devices ......................................................................................................................... 28
Miscellaneous parts ............................................................................................................................ 29
Sequential part number listing ............................................................................................................ 30
4 Removal and replacement procedures ....................................................................................................... 33
Preliminary replacement requirements ............................................................................................... 33
Tools required .................................................................................................................... 33
Service considerations ....................................................................................................... 33
Plastic parts ....................................................................................................... 33
Cables and connectors ..................................................................................... 34
v
Drive handling ................................................................................................... 34
Grounding guidelines ......................................................................................................... 35
Electrostatic discharge damage ........................................................................ 35
Packaging and transporting guidelines ............................................. 36
Workstation guidelines ..................................................................... 36
Equipment guidelines ....................................................................... 37
Component replacement procedures ................................................................................................. 38
Service tag ......................................................................................................................... 38
Computer feet .................................................................................................................... 39
Battery ............................................................................................................................... 40
SIM .................................................................................................................................... 42
WLAN module .................................................................................................................... 42
WWAN module .................................................................................................................. 45
Memory module ................................................................................................................. 47
Hard drive .......................................................................................................................... 48
Switch cover ...................................................................................................................... 51
Keyboard ........................................................................................................................... 53
Top cover ........................................................................................................................... 56
Display assembly ............................................................................................................... 59
Modem module .................................................................................................................. 65
Bluetooth module ............................................................................................................... 67
Audio board ...................................................................................................................... 68
RTC battery ....................................................................................................................... 70
System board ..................................................................................................................... 71
Fan and heat sink .............................................................................................................. 75
Speakers ............................................................................................................................ 78
Security cable slot bracket ................................................................................................. 79
Power connector cable ...................................................................................................... 80
Modem module cable ........................................................................................................ 81
5 Computer Setup ............................................................................................................................................ 83
Computer Setup in Windows 7 ........................................................................................................... 83
Starting Computer Setup ................................................................................................... 83
Using Computer Setup ...................................................................................................... 83
Navigating and selecting in Computer Setup .................................................... 83
Restoring factory settings in Computer Setup ................................................... 84
Computer Setup menus ..................................................................................................... 84
File menu .......................................................................................................... 85
Security menu ................................................................................................... 85
System Configuration menu .............................................................................. 86
Computer Setup in Windows Vista and Windows XP ........................................................................ 91
Starting Computer Setup ................................................................................................... 91
Using Computer Setup ...................................................................................................... 91
vi
Navigating and selecting in Computer Setup .................................................... 91
Restoring factory settings in Computer Setup ................................................... 92
Computer Setup menus ..................................................................................................... 93
File menu .......................................................................................................... 93
Security menu ................................................................................................... 94
System Configuration menu .............................................................................. 94
Computer Setup in Linux .................................................................................................................... 99
Starting Computer Setup ................................................................................................... 99
Using Computer Setup ...................................................................................................... 99
Navigating and selecting in Computer Setup .................................................... 99
Restoring factory settings in Computer Setup ................................................. 100
Computer Setup menus ................................................................................................... 100
File menu ........................................................................................................ 100
Security menu ................................................................................................. 100
Diagnostics menu ............................................................................................ 101
System Configuration menu ............................................................................ 102
6 Specifications .............................................................................................................................................. 104
Computer specifications ................................................................................................................... 104
30.7-cm (12.1-in) WXGA AntiGlare display specifications ............................................................... 105
30.7-cm (12.1-in) WXGA BrightView display specifications ............................................................. 106
Hard drive specifications .................................................................................................................. 107
7 Backup and recovery .................................................................................................................................. 108
Windows 7 backup and recovery ..................................................................................................... 108
Backing up your information ............................................................................................ 108
Performing a recovery ..................................................................................................... 109
Using the Windows recovery tools .................................................................. 110
Using f11 ......................................................................................................... 110
Using a Windows 7 operating system DVD (purchased separately) ............... 111
Windows Vista backup and recovery ............................................................................................... 112
Backing up your information ............................................................................................ 112
Performing a recovery ..................................................................................................... 113
Using the Windows recovery tools .................................................................. 113
Using f11 recovery tools .................................................................................. 114
Using a Windows Vista operating system DVD (purchased separately) ........ 115
Windows XP backup and recovery ................................................................................................... 116
Backing up your information ........................................................................................... 116
Performing a recovery ..................................................................................................... 117
Recovering your information ........................................................................... 117
Recovering the operating system and programs ............................................ 117
Linux backup and recovery .............................................................................................................. 118
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8 Connector pin assignments ....................................................................................................................... 119
Audio-in (microphone) ...................................................................................................................... 119
Audio-out (headphone) ..................................................................................................................... 120
External monitor ............................................................................................................................... 121
HDMI ................................................................................................................................................ 122
RJ-11 (modem) ................................................................................................................................ 123
RJ-45 (network) ................................................................................................................................ 124
Universal Serial Bus ......................................................................................................................... 125
eSATA/USB ...................................................................................................................................... 126
9 Power cord set requirements .................................................................................................................... 127
Requirements for all countries and regions ...................................................................................... 127
Requirements for specific countries and regions ............................................................................. 128
10 Recycling ................................................................................................................................................... 129
Battery .............................................................................................................................................. 129
Display .............................................................................................................................................. 129
Index ................................................................................................................................................................. 135
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1 Product description

Category Description
Product Name HP ProBook 5220m Notebook PC
Processors Intel® Celeron®
Intel® Arrandale™
Chipset Intel HM57 Express
Graphics Intel HD Graphics
Panels All display panel assemblies support privacy filter
LED backlight
Intel Celeron U3400 1.06-GHz
Intel Arrandale i3-350M, 2.26-GHz, 3-MB L3 cache, 4 threads (35 W)
Intel Arrandale i5-450M, 2.4-GHz (Turbo up to 2.66 GHz), 3-MB L3 Cache, 4
threads (35W)
Intel Arrandale i5-520M, 2.4-GHz (Turbo up to 2.93 GHz), 3-MB L3 cache, 4
threads
Intel Arrandale i5-540M, 2.53-GHz (Turbo up to 3.06 GHz), 3-MB L3 cache, 4
threads
Universal Memory Architecture (UMA) graphics subsystem integrated with shared video memory (dynamically allocated)
30.734-cm (12.1-in) AntiGlare (1280x800)
30.734-cm (12.1-in) AntiGlare (1280x800) with webcam
30.734-cm (12.1-in) AntiGlare (1280x800) with webcam for use with WWAN
Memory 2 customer-accessible/upgradable SODIMM memory module slots
Supports dual-channel memory
Supports up to 8 GB of system memory
DDR3 PC3-10600 SDRAM (1333 MHz)
30.734-cm (12.1-in) BrightView (1280x800)
30.734-cm (12.1-in) BrightView (1280x800) with webcam
1
Category Description
Supports the following configurations:
8192-MB total system memory (4096-MB × 2, dual-channel)
4096-MB total system memory (4096-MB × 1)
4096-MB total system memory (2048-MB × 2, dual-channel)
3072-MB total system memory (2048-MB + 1024-MB, dual-channel)
2048-MB total system memory (2048-MB × 1)
2048-MB total system memory (1024-MB × 2, dual-channel)
1024-MB total system memory (1024-MB × 1)
Hard drives Supports 9.5-mm, 6.35-cm (2.5-in) hard drives
Customer-accessible
Serial ATA (SATA)
Supports the following hard drives:
640-GB, 7200-rpm
500-GB, 7200-rpm
320-GB, 7200-rpm
250-GB, 7200-rpm
Supports the following solid-state drive:
80-GB
HP 3D DriveGuard (not available on Linux)
Audio/Visual HD audio - IDT 92HD80
Integrated microphone
Two stereo speakers
Integrated 2.0-megapixel webcam (fixed focus)
Modem High-speed 56k modem
Modem cable not included
Supports no-modem option
Ethernet 10/100/1000 Ethernet network interface card (NIC)
S3/S4/S5 wake on LAN (AC only mode)
Wireless Integrated WLAN options by way of wireless module:
Support for the following WLAN formats:
Intel Wi-Fi Link 1000 802.11b/g/n
2 Chapter 1 Product description
Intel WiFi Link 6200 802.11 a/b/g/n
Broadcom 4322 802.11a/b/g/n Wi-Fi Adapter
Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter
Category Description
2 WLAN antennas built into display assembly
Support for no-WLAN option
Integrated personal area network (PAN) options by way of Bluetooth® module:
Support for no-WPAN option
Broadcom Bluetooth 2.1 + Enhanced Data Rate (EDR)
Integrated WWAN options by way of WWAN module:
WWAN module Universal Notebook Data Platform (UNDP) with 2 antennas
Subscriber identity module (SIM) security (customer-accessible in battery bay)
External media cards Media Card Reader supporting Memory Stick (MS), Memory Stick Pro (MSP),
Ports Audio-in/Audio-out (stereo microphone/headphone)
RJ-11 (modem)
RJ-45 (Ethernet, includes link and activity lights)
USB 2.0 (3)
Combo eSATA/USB 2.0 (1)
HDMI
VGA (Dsub 15-pin) supporting 1600×1200 external resolution at 75 GHz (hot plug/
Multi-pin AC power
Keyboard and pointing devices Keyboard with TouchPad
TouchPad with 2 TouchPad buttons and vertical scrolling (taps enabled as default)
Power requirements 65-W AC adapter with localized cable plug support (3-wire plug with ground pin)
4-cell, 41-Wh 2.8-Ah Li-ion battery
6-cell, 62-Wh 2.8-Ah Li-ion battery
Security Supports Kensington security lock
Secure Digital (SD) Memory Card, Secure Digital High Capacity (SDHC) Memory Card, MultiMediaCard (MMC), and xD-Picture Card formats
unplug with auto-detect)
Intel AT support
Integrated fingerprint reader
3
Category Description
Operating systems Preinstalled:
Windows Vista® Home Basic (Japan only)
Windows Vista Business 32-bit (Japan only)
Windows® 7 Home Premium 32-bit (Japan only)
Windows 7 Home Premium 64-bit (Japan only)
Windows 7 Professional 32-bit (Japan only)
Windows 7 Professional 64-bit (Japan only)
Genuine Windows XP Professional available through downgrade rights from
Windows 7 (Japan only)
FreeDos
SuSE Linux (SLED11)
Red Flag Linux (People's Republic of China only)
4 Chapter 1 Product description
Category Description
Microsoft Office preinstalled:
Windows Vista Home Basic 32-bit with Office Ready 2007 (excludes Japan)
Windows Vista Business 32-bit with Office Ready 2007 (excludes Japan)
Windows Vista Business 32-bit with Office Personal (Japan only)
Windows Vista Business 32-bit with Office Personal with PowerPoint (Japan
only)
Windows 7 Home Basic 32-bit with Office Ready 2007 (selected localizations
only)
Windows 7 Home Premium 32-bit with Office Ready 2007 (excludes Japan)
Windows 7 Home Premium 32-bit with Office Personal (Japan only)
Windows 7 Home Premium 32-bit with Office Personal with PowerPoint (Japan
only)
Windows 7 Home Pemium 64-bit with Office Ready 2007 (excludes Japan)
Windows 7 Home Premium 64-bit with Office Personal (Japan only)
Windows 7 Home Premium 64-bit with Office Personal with PowerPoint (Japan
only)
Windows 7 Professional 32-bit with Office Ready 2007 (excludes Japan)
Windows 7 Professional 32-bit with Office Personal (Japan only)
Windows 7 Professional 32-bit with Office Personal with PowerPoint (Japan
only)
Windows 7 Professional 64-bit with Office Ready 2007 (excludes Japan)
Windows 7 Professional 64-bit with Office Personal (Japan only)
Windows 7 Professional 64-bit with Office Personal with PowerPoint (Japan
only)
Genuine Windows XP Professional 32-bit available through downgrade rights
from Windows 7 Professional 32-bit with Office Ready 2007 (excludes Japan)
Genuine Windows XP Professional 32-bit available through downgrade rights
from Windows 7 Professional 32-bit with Office Personal (Japan only)
Genuine Windows XP Professional 32-bit available through downgrade rights
from Windows 7 Professional 32-bit with Office Personal with PowerPoint (Japan only)
5
Category Description
Restore media:
Windows Vista Home Basic
Windows Vista Business 32-bit
Windows XP Professional
Windows 7 Home Basic 32-bit
Windows 7 Home Premium 32-bit
Windows 7 Home Premium 64-bit (not available with < 2 GB Memory)
Windows 7 Professional 32-bit
Windows 7 Professional 64-bit (not available with < 2 GB Memory)
Microsoft® Office Ready Restore
DRDVD Windows Vista
DRDVD Windows XP Professional
DRDVD Windows 7
Microsoft WHQL
SuSE Linux/Novell
Web-only support:
Windows Vista Enterprise 32-bit and 64-bit
Windows 7 Enterprise 32-bit and 64-bit
Windows 7 Ultimate 32-bit and 64-bit
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Bluetooth module
Keyboard
Hard drive
Memory module
WLAN module
WWAN module
6 Chapter 1 Product description

2 External component identification

Identifying hardware

Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models.
NOTE: Your computer may look slightly different from the illustrations in this section.
Identifying hardware 7

Top components

TouchPad

Component Description
(1) TouchPad off indicator To turn the TouchPad on and off, quickly double-tap the TouchPad
(2) TouchPad Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad control Functions like the left button on an external mouse.
(4) Right TouchPad control Functions like the right button on an external mouse.
off indicator.
NOTE: When the TouchPad is on, the light is off.
8 Chapter 2 External component identification

Lights

Component Description
(1) TouchPad off indicator
(2) Caps lock light On: Caps lock is on.
(3) HP QuickLook light
(4) HP QuickWeb light
(5) Power light
(6) Wireless light
(7) Sound mute light
Off: the TouchPad is on.
Amber: the TouchPad is off.
To switch between active and inactive, quickly double-tap the TouchPad off indicator.
On: QuickLook is on.
Off: QuickLook is off.
On: QuickWeb is on.
Off: QuickWeb is off.
On: The computer is on.
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
White: An integrated wireless device, such as a wireless local
area network (WLAN) device, HP Mobile Broadband Module (select models only), and/or a Bluetooth® device (select models only), is on.
Amber: All wireless devices are off.
On: The speaker sound is muted.
Off: The speaker sound is not muted.
Top components 9

Power button and fingerprint reader

Component Description
(1) Power button
(2) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button to shut
down the computer.
NOTE: Although you can shut down the computer
with the power button, the recommended procedure is to use the Windows Shut Down command.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
password logon.
10 Chapter 2 External component identification

Keys

Component Description
(1) esc key Displays system information when pressed in combination with the
fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key or the esc key.
(3) Windows logo key Displays the Windows Start menu.
NOTE: This feature does not exist if you are using the Linux
operating system.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
NOTE: This feature does not exist if you are using the Linux
operating system.
(5) Embedded numeric keypad keys When the keypad has been enabled, it can be used like the keys
on an external numeric keypad.
(6) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top components 11

Front components

Component Description
(1) Drive light
(2) Speakers (2) Produce sound.
(3) Vent Enables airflow to cool internal components.
White: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
12 Chapter 2 External component identification

Right-side components

Component Description
(1) Battery light
(2) Media Card Reader Supports the following optional digital card formats:
Amber: A battery is charging.
White: A battery is close to full charge capacity.
Off: If the computer is plugged into an external power source,
the light turns off when the battery is fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.
Memory Stick (MS)
Memory Stick Pro (MSP)
Memory Stick Duo (adapter required)
Memory Stick Duo Pro (adapter required)
MultiMediaCard (MMC)
MultiMediaCard Plus
Secure Digital (SD) Memory Card
SD High Capacity (HC) Memory Card
microSD Memory Card (adapter required)
xD-Picture Card (XD)
(3) Powered USB port Provides power to a USB device, such as an optional external
MultiBay or an optional external optical drive, if used with a powered USB cable.
(4) USB port Connects optional USB devices.
Right-side components 13
Component Description
(5) Audio-out (headphone)/Audio-in (microphone)
jack
(6) RJ-11 (modem) jack Connects a modem cable.
(7) Power connector Connects an AC adapter.
(8) Security cable slot Attaches an optional security cable to the computer.
Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Also connects an optional headset microphone.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or stolen.
14 Chapter 2 External component identification

Left-side components

Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vent Enables airflow to cool internal components.
(3) Network activity light Amber: Data is being transmitted over the network.
(4) RJ-45 (network) jack Connects a network cable.
(5) Network connection light Green: The computer is connected to the network.
(6) USB/eSATA port Connects a high-performance eSATA component, such as an
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
eSATA external hard drive, or connects an optional USB device.
(7) HDMI port Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio component.
Left-side components 15

Bottom components

Component Description
(1) Battery release latches (2) Release the battery from the battery bay.
(2) Battery bay Holds the battery and the subscriber identity module (SIM).
(3) Service access door release latches (2). Release the service access door.
(4) Vents (3) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(5) Service access bay Provides access to the hard drive, 2 memory module slots, the
wireless local area network (WLAN) module, and the HP Mobile Broadband Module (select models only; not supported by the Linux operating system).
16 Chapter 2 External component identification

Display components

Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
(2) Internal microphone Records sound.
(3) Webcam light (select models only) On: The webcam is in use.
(4) Webcam (select models only) Records audio and video and captures still photographs.
Display components 17

Wireless antennas

Your computer has at least two antennas that send and receive signals from one or more wireless devices.
Component Description
(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with
wireless wide area networks (WWANs).
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with
* For optimal transmission, keep the area immediately around the antennas free from obstructions.
wireless local area networks (WLANs).
To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
18 Chapter 2 External component identification

Additional hardware components

Component Description
(1) Power cord* Connects an AC adapter to an AC outlet.
(2) AC adapter Converts AC power to DC power.
(3) Battery Powers the computer when the computer is not plugged into
external power.
*Power cords vary in appearance by country or region.
Additional hardware components 19

3 Illustrated parts catalog

Serial number label location

When you order parts or request information, the serial number label, located inside the battery bay, provides important information that you may need when contacting technical support.
Component Description
(1) Part number The number that provides specific information about the
product's hardware components. The part number helps a service technician to determine what components and parts are needed.
(2) Serial number An alphanumeric number that is unique to each
product.
(3) Product information The product name affixed to the front of your computer.
(4) Warranty period The duration of the warranty period for this computer.
(5) Model description The alphanumeric identifier you need to locate
documents, drivers, and support for your computer.
20 Chapter 3 Illustrated parts catalog

Computer major components

Computer major components 21
Item Description Spare part number
(1) 30.734-cm (12.1-in) Display assembly (includes 2 WLAN antennas and cables and, on select computer models, 2
WWAN antennas and cables)
NOTE: WWAN is available only on select models.
(2) Switch cover 610832-001
(3) Keyboard
(4) SIM (provided by your wireless vendor for use with WWAN option)
(5) Top cover
For use with models with fingerprint readers (includes TouchPad assembly) 610833-001
For use with models without fingerprint readers (includes TouchPad assembly) 610834-001
WXGA AntiGlare display assembly without webcam
WXGA AntiGlare display assembly with webcam
WXGA AntiGlare display assembly with webcam and WWAN
WXGA BrightView display assembly without webcam
WXGA BrightView display assembly with webcam
For use in Japan
For use in South Korea
For use in Taiwan
For use in Thailand
For use in the United States
610807-001
610808-001
610809-001
610810-001
610811-001
610826-291
610826-AD1
610826-AB1
610826-281
610826-001
(6) RTC battery 599516-001
(7) Fan 610824-001
(8) Modem module
NOTE: The modem module spare part kit does not include a modem module cable. The
modem module cable is included in the Cable Kit, spare part number 610806-001. See Cable
Kit on page 27 for more Cable Kit spare part information.
High-speed 56K modem 510100-011
Cable Kit 610806-001
(9a) Bluetooth module cable
(9b) TouchPad cable
(9c) Power connector cable
(9d) RJ-11 (modem) cable
(9e) Hard drive connector cable
(10) Heat sink 610825-001
22 Chapter 3 Illustrated parts catalog
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