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HP Photosmart D5300 series
基础知识手册
Basics Guide
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Hewlett-Packard Company notices
The information contained in this document is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except
as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
© 2007 Hewlett-Packard Development Company, L.P.
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Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
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HP Photosmart D5300 series
基础知识手册
简体中文
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目录
1
简体中文
2
3
HP Photosmart 概述
HP Photosmart 总览....................................................................................................5
控制面板功能...............................................................................................................6
查找更多信息...............................................................................................................7
放入纸张......................................................................................................................7
避免卡纸......................................................................................................................9
直接打印到 CD/DVD 上...............................................................................................9
打印 13 x 18 厘米（5 x 7 英寸）照片........................................................................11
更换墨盒....................................................................................................................13
疑难排解和支持
卸载并重新安装软件..................................................................................................16
硬件安装问题疑难排解...............................................................................................16
清除卡纸....................................................................................................................19
CD/DVD 打印疑难排解..............................................................................................20
墨盒疑难排解.............................................................................................................23
支持程序....................................................................................................................24
技术信息
系统要求....................................................................................................................25
产品规格....................................................................................................................25
墨盒产能....................................................................................................................25
规范声明....................................................................................................................26
保修...........................................................................................................................27
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HP Photosmart 概述
使用 HP Photosmart 从存储卡打印照片，或通过直接在可打印的 CD/DVD 光盘
表面上打印来为 CD/DVD 制作标签。HP Photosmart 附带有双面打印模块，您
可以通过此模块打印双面小册子和小本子，或仅仅为了节省纸张而进行双面打
印。您可以在不打开计算机的情况下从控制面板直接使用 HP Photosmart 的许
多功能。
注意 本手册介绍了基本操作和疑难排解，并提供了有关联系 HP 支持中心和
订购耗材的信息。
屏幕帮助详细介绍了完整的特性和功能，包括如何使用 HP Photosmart 随附
的 HP Photosmart 软件。
HP Photosmart 总览
简体中文
标签 描述
1
2
3
4
5
6
7
8
9
10
11
彩色图形显示屏（也称显示屏）
控制面板
存储卡插槽和“照片”指示灯
出纸盒
纸盒延长板（也称延长板）
CD/DVD 支架存放区
CD/DVD 支架
主进纸盒（也称进纸盒）
照片纸盒
CD/DVD 托盘
墨盒门
HP Photosmart 概述
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标签 描述
12
13
14
*
只用于 HP 提供的电源适配器
简体中文
控制面板功能
以下图示和相关表格提供了 HP Photosmart 控制面板功能的快速参考。
标签 图标 名称和描述
1
2
双面打印模块
背面 USB 端口
电源接口
彩色图形显示屏（也称显示屏）：显示存储卡上的照片。也用来显示状态和错误消
息。
警示灯：表示出现问题。有关详细信息，请参阅显示屏。
*
3
4
5
6
7
8
9
10
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向左箭头：按下向左箭头按钮可以返回至前一显示画面或存储卡上的上一张照片。
OK：选择要打印的照片或选择菜单选项。
向右箭头：按下向右箭头按钮可以浏览至下一显示画面或存储卡上的下一张照片。
打印照片：打印在存储卡上选择的照片。如果当前没有选择照片，则 HP Photosmart
会打印显示屏上显示的当前照片。
照片纸盒：选择或取消选择用于从存储卡打印的下一张照片的照片纸盒。当指示灯点
亮时，表示该照片纸盒被选中。当指示灯熄灭时，HP Photosmart 会用主进纸盒（而
非照片纸盒）中的纸张进行打印。
红眼消除：打开或关闭红眼消除功能。默认情况下，此功能是关闭的。打开此功能
后，HP Photosmart 会自动修正显示屏上显示的当前照片中的红眼色彩。
取消：停止当前操作，返回主屏幕。
开／关机：打开或关闭 HP Photosmart。在 HP Photosmart 关闭时，仍然会为其提
供少量电能。通过按住开／关机按钮 3 秒，可以进一步减少耗电量。这样将使
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（续）
标签 图标 名称和描述
HP Photosmart 进入待机／关闭状态。要完全切断电源，请关闭 HP Photosmart，然
后拔掉电源线。
查找更多信息
在很多印刷和屏幕资源中都提供了 HP Photosmart 的安装和使用信息。
•
安装手册
《安装手册》提供了 HP Photosmart 和软件的安装说明。请务必依次执行
《安装手册》中的步骤。
如果在安装过程中遇到问题，请参阅《安装手册》最后一节中的“疑难排
解”，或者参阅本手册中的位于第 16 页的“
•
屏幕帮助
屏幕帮助详细介绍了此《基础知识手册》中没有描述的 HP Photosmart 的功
能，包括那些只有使用与 HP Photosmart 一起安装的软件才可用的功能。
www.hp.com/support
•
如果能够访问 Internet，则可从 HP 网站获得帮助和支持信息。该网站提供技
术支持、驱动程序、耗材和订购信息。
放入纸张
本节介绍了在 HP Photosmart 中放入不同类型和尺寸的打印用纸的方法。
简体中文
疑难排解和支持”。
提示 为了防止纸张撕裂、起皱、卷曲或弯曲，应将所有纸张平放在密封袋中
保存。如果纸张存放不当，剧烈的温度和湿度变化可能会导致纸张卷曲，从
而无法在 HP Photosmart 上正常使用。
放入标准尺寸的纸张
1. 抬起出纸盒，将纸张放入主进纸盒。
2. 将纸张宽度导板滑到最外侧。
查找更多信息
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简体中文
3. 将一摞纸在平面上墩齐，然后检查以下事项：
•
确保纸张无裂缝、无尘、无褶皱、无卷曲或折边。
•
确保这摞纸中所有纸张的尺寸和类型都相同。
4. 将这摞纸短边朝前、打印面朝下放入主进纸盒中。将纸张向前推，直到不能
移动为止。
小心 确保将纸张放入主进纸盒中时 HP Photosmart 处于没有工作的闲置
状态。如果 HP Photosmart 正在处理墨盒或忙于其他任务，纸张会在还
没有准备就绪的设备内部停止。可以将纸张尽量往前推，使得
HP Photosmart 退出白纸。
提示 如果用的是信笺纸，请首先插入纸张顶端并将打印面朝下。
5. 向内滑动纸张宽度导轨，直到它停靠在纸张的边缘处。
不要在主进纸盒中放入过多的信封；确保纸完全可以装入主进纸盒中，并且
高度不超过纸张宽度导板的顶部。
6. 放下出纸盒。将出纸盒延长板朝自己的方向完全拉出。
注意 在使用 legal 大小的纸张时，请关闭纸盒延长板。
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在照片纸盒中放入最大 13 x 18 厘米照片纸
1. 抬起照片纸盒的盖子，在照片纸盒中放入照片纸。
2. 将这摞照片纸短边朝前、打印面朝下放到照片纸盒中。向前推照片纸，直到
3. 向内滑动纸张宽度导板，直到它停靠在照片纸的边缘处。
4. 放下照片纸盒的盖子。
避免卡纸
遵循以下操作规范可避免卡纸。
•
•
•
•
•
•
•
•
不能移动时为止。
如果使用的照片纸上有孔，在放入照片纸时，应将有孔的一边朝外。
不要在照片纸盒中放入过多的照片纸；确保照片纸可以装在照片纸盒中，并
且高度不超过纸张宽度导板顶部。
简体中文
经常从出纸盒中取出已打印好的纸张。
将所有未使用的纸张平放在密封袋中保存，以防纸张卷曲或起皱。
确保纸张平放在进纸盒中，并且边缘没有弯曲或撕裂。
如要打印标签，应使用新的标签打印纸（若是 2 年前购买的，请不要使用
了）。当纸张通过 HP Photosmart 时，旧纸上的标签可能会脱落，造成卡
纸。
不要在进纸盒中混用不同类型和尺寸的纸张；进纸盒中所有的纸张都必须尺
寸、类型完全相同。
调整进纸盒中的纸宽导纸板，使其紧贴所有纸张。确保纸宽导纸板没有将进
纸盒中的纸压弯。
不要将纸硬往进纸盒里推。
使用推荐用于 HP Photosmart 的纸张类型。
直接打印到 CD/DVD 上
1. 使用 HP Photosmart 附带的软件创建标签，并将其直接打印到可喷墨打印
的 CD/DVD 上。
2. 当提示时，请小心地取下 HP Photosmart 附带的 CD/DVD 支架。
CD/DVD 支架位于主进纸盒下面。
避免卡纸
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简体中文
3. 将可喷墨打印介质稳稳卡入 CD/DVD 支架，令可打印面朝上。CD/DVD 应该
放在带有箭头的支架末端的圈上。
注意 如果使用的是尺寸较小的介质，则仅在这时才需要将 CD/DVD 支架
圈翻到 CD/DVD 上。
4. 放低 CD/DVD 检修门以便能接触到 CD/DVD 托盘。
CD/DVD 检修门位于控制面板下。放低 CD/DVD 托盘时，它会位于出纸盒顶
部。
5. 将 CD/DVD 支架推入 HP Photosmart CD/DVD 托盘。推入 CD/DVD 支架
时，务必推到使 CD/DVD 支架上的线与 CD/DVD 托盘上的白线对齐时为止。
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注意 当在介质上打印时，HP Photosmart 会拉动 CD/DVD 支架。CD/
DVD 支架在设备后部伸出约 7.5 厘米（3 英寸）。如果 HP Photosmart
的位置比较靠近墙壁，则将其移离墙壁至少 3 英寸。
打印 13 x 18 厘米（5 x 7 英寸）照片
HP Photosmart 允许从存储卡直接打印照片，而无需先将文件传送到计算机中。
可以打印无边框照片（每页纸打印一张），或在一页纸上打印多张照片。
默认情况下，HP Photosmart 设置为自动检测所用纸张类型。打印照片时，为了
获得最佳打印效果，请将“纸张类型”设置为“自动”并在照片纸盒中放入照片
纸。如果在使用“自动”设置时出现打印质量问题，则只需更改“纸张类型”。
要获得最佳打印质量，HP 建议使用专为您要打印的项目类型设计的 HP 纸张和
原装 HP 墨水。HP 纸张和 HP 墨水都是专门设计的，组合使用可以提供高质量
的输出效果。
注意 所有从控制面板（而不是计算机）打印的照片都将是无边框照片。
简体中文
打印 13 x 18 厘米（5 x 7 英寸）照片
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简体中文
第 1 章
1
xD-Picture 卡
2
Secure Digital (SD)、Secure Digital Mini（需要适配器）、Secure Digital High
Capacity (SDHC)、MultiMediaCard (MMC)、MMC Plus、MMC Mobile（RSMMC；需要适配器）、TransFlash MicroSD 卡或 Secure MultiMedia 卡
3
CompactFlash (CF)（I 型和 II 型）
4
Memory Stick、Memory Stick Pro、Memory Stick Select、Memory Stick Magic
Gate、Memory Stick Duo 或 Duo Pro（适配器可选）、或 Memory Stick Micro（需
要适配器）
打印尺寸最大为 13 x 18 厘米的照片
1. 将存储卡插入 HP Photosmart 上的相应插槽中。
显示屏上会显示存储卡上最新的图像。
2. 将尺寸最大为 13 x 18 厘米的照片纸放入照片纸盒。
3. 如果照片纸盒指示灯熄灭，则按照片纸盒按钮以选择照片纸盒（其指示灯会
点亮）。
4. 按
或 滚动浏览照片，直至出现希望打印的照片。
5. 按 OK 按钮，选中希望打印的照片。
每按一次 OK 按钮，就会增加所选照片的打印份数。
6. 按下打印照片按钮。
提示 打印照片过程中，可以继续滚动浏览存储卡上的照片。当看到一张
希望打印的照片时，可以按下打印照片按钮将那张照片添加到打印序列。
7. 如果增加打印份数或要打印的其他所选照片，则在“选择格式”屏幕中执行
下列一项操作：
•
按 OK 按钮接受“显示 1 张”的默认值。
照片将打印在不同的页面上。
•
按钮以突出显示“显示 3 张”，然后按 OK 按钮。
按
照片将打印在同一页上（每页最多 3 张）。
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更换墨盒
当您需要更换墨盒时请按照下列说明操作。
如果您还没有 HP Photosmart 的更换打印墨盒，请单击计算机上的“购买 HP
耗材”图标进行订购。在运行 Windows 操作系统的计算机中，该图标位于“开
始”菜单中的“HP”文件夹下。
有关详细信息，请参阅
更换墨盒
1. 确保 HP Photosmart 已启动。
2. 打开墨盒门。
注意 当墨盒墨水量不足时，显示屏上会出现一条消息。也可以通过计算机
上 HP Photosmart 软件中的“打印机工具箱”或计算机上的“打印属性”对
话框来检查墨水量。
www.hp.com/buy/supplies。
小心 如果打开墨盒盖以取放墨盒时 HP Photosmart 处于关闭状态，则无
法为 HP Photosmart 更换墨盒。尝试取出墨盒时，如果未将墨盒牢固地
安装在正确的位置，则可能会损坏 HP Photosmart。
墨盒托架移动到 HP Photosmart 的最右侧。
简体中文
3. 等候墨盒托架停止移动，然后轻轻地向下压墨盒以松开它。
如果要更换三色墨盒，请取出左侧槽中的墨盒。
如果要更换黑色墨盒、照片墨盒或灰色照片墨盒，请取出右侧插槽中的墨盒。
更换墨盒
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1
三色墨盒的墨盒槽
2
黑色和照片墨盒的墨盒槽
4. 将墨盒朝外拉，使其脱离墨盒槽。
5. 取出黑色墨盒以安装照片墨盒或灰色照片墨盒时，应将黑色墨盒存放在墨盒
匣或密封的塑料容器中。
6. 从包装盒内取出新墨盒（注意只触摸黑色塑料部分），然后捏住粉红标签轻
轻地撕下塑料胶带。
1
铜色触点
2
带粉红标签的塑料胶带（安装前必须撕掉）
3
被胶带封住的墨嘴
小心 请勿触碰铜色触点或墨盒喷嘴。此外，请勿将胶带重新粘到墨盒
上。否则会引起墨水阻塞、不供墨以及电路接触不良。
7. 握住墨盒，使 HP 徽标在上方，将新墨盒插入空墨盒插槽。确保用力推动墨
盒，使其卡入到位。
如果是安装三色墨盒，请将墨盒滑入到左侧槽中。
如果安装黑色墨盒、照片墨盒或灰色照片墨盒，请将墨盒滑入到右侧插槽中。
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8. 关闭墨盒门。
如果安装了新墨盒，HP Photosmart 会打印一张墨盒校准页。
9. 出现提示时，请确保已在进纸盒中放入普通白纸，然后按 OK。
10.HP Photosmart 将打印一张测试页、校准打印头并校准打印机。回收或丢弃
该页。
出现成功或失败消息。
注意 校准打印机时如果在进纸盒中装入了彩色纸，校准将失败。请在进
纸盒中放入未使用过的普通白纸，然后重新校准。
11.按 OK 以继续。
简体中文
更换墨盒
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疑难排解和支持
本章包含 HP Photosmart 的疑难排解信息。此外还提供了有关安装和配置问题的特定信
息，以及一些可操作的主题。有关疑难排解的详细信息，请参阅软件随附的屏幕帮助。
如果在计算机上安装 HP Photosmart 软件之前，已经用 USB 电缆将 HP Photosmart 连
接到计算机上，则会引起许多问题。如果在软件安装屏幕提示连接前已经将 HP Photosmart
连接到计算机上，则必须执行下列操作：
疑难排解常见安装问题
1. 从计算机上拔下 USB 电缆。
2. 卸载软件（如果软件已安装）。
3. 重新启动计算机。
4. 关闭 HP Photosmart，等候一分钟，然后再重新打开设备。
5. 重新安装 HP Photosmart 软件。
小心 在软件安装屏幕提示您连接 USB 电缆之前，不要将电缆连接到计算机上。
有关支持联系信息，请参阅本手册封底内页。
卸载并重新安装软件
如果安装不完全，或者在软件安装屏幕出现提示之前就将 USB 电缆连接到了计算机，则
可能需要卸载然后重新安装软件。不要只是简单地从计算机中删除 HP Photosmart 应用
程序文件。一定要使用安装 HP Photosmart 随附软件时提供的卸载工具进行正确卸载。
从 Windows 计算机上卸载然后重新安装
1. 在 Windows 任务栏上，依次单击“开始”、“设置”、“控制面板”（或直接单
击“控制面板”）。
2. 双击“添加／删除程序”（或单击“卸载程序”）。
3. 选择“HP Photosmart 驱动程序软件”，然后单击“更改／删除”。
按屏幕说明操作。
4. 断开 HP Photosmart 和计算机的连接。
5. 重新启动计算机。
注意 重新启动计算机前，一定要断开 HP Photosmart 的连接。重新安装完软件
后，才能将 HP Photosmart 连接到计算机上。
6. 将 HP Photosmart CD-ROM 插入计算机的 CD-ROM 驱动器，然后启动 Setup 程序。
7. 按屏幕说明和 HP Photosmart 随附的《安装手册》中提供的说明进行操作。
硬件安装问题疑难排解
使用本节来解决在安装 HP Photosmart 的硬件时可能会出现的问题。
HP Photosmart 无法启动
原因: HP Photosmart 没有正确连接到电源上。
解决方法
•
确保电源线牢固地连接到 HP Photosmart 和电源适配器上。将电源线插到电源插
座、电涌保护器或接线板上。
16 HP Photosmart D5300 series
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1
电源接头
2
电源线和适配器
3
电源插座
•
如果使用接线板，则请确保接线板的开关已打开。或者，试着将 HP Photosmart
的电源线直接插到电源插座上。
•
测试电源插座，确保其工作正常。插上一台可正常工作的设备，看设备是否有
电。如果没电，则电源插座可能有问题。
•
如果将 HP Photosmart 插入到开关插座中，则请确保开关插座的开关已打开。如
果将开关转到打开，仍然未工作，则可能是电源插座出了问题。
原因: 您按开／关机按钮的速度太快了。
解决方法: 如果将开／关机按钮按得太快，HP Photosmart 可能会没有响应。按下开
／关机按钮一次。开启 HP Photosmart 可能需要几分钟。如果此时再次按开／关机按
钮，可能会将设备关闭。
小心 如果仍然无法打开 HP Photosmart，可能是因为出现机械故障。请从电源
插座中拔出 HP Photosmart 电源线并联系 HP：
www.hp.com/support。如出现提
示，请选择您所在国家／地区，然后单击“联系 HP”，以了解如何致电技术支
持。
连接了 USB 电缆，但是无法从计算机使用 HP Photosmart
原因: 安装软件前连接 USB 电缆。在看到提示之前就插入 USB 电缆会导致错误。
解决方法: 连接 USB 电缆之前，必须首先安装 HP Photosmart 随附的软件。在安装
过程中，除非屏幕说明提示您插入 USB 电缆，否则请不要将其插入。
安装完软件之后，使用 USB 电缆将计算机连接到 HP Photosmart 就水到渠成了。只
需将 USB 电缆的一端插入到计算机的背面，将另一端插入到 HP Photosmart 的背
面。可以连接到计算机背面的任何一个 USB 端口中。
简体中文
硬件安装问题疑难排解
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第 2 章
有关安装软件及连接 USB 电缆的详细信息，请参阅 HP Photosmart 随附的《安装手
册》。
HP Photosmart 不打印
解决方法: 如果 HP Photosmart 与计算机无法相互通信，请尝试执行以下操作：
•
查看位于 HP Photosmart 前面的开／关机指示灯。如果该指示灯未点亮，则表
示 HP Photosmart 已关机。请确保电源线已牢固地连接到 HP Photosmart 上，并
且已插入电源插座中。按下开／关机按钮打开 HP Photosmart。
•
确保墨盒已安装。
•
确保进纸盒中有纸。
•
检查 HP Photosmart 是否卡纸。
•
检查墨盒托架是否卡纸。
打开墨盒门，以便对墨盒托架进行维修。取出卡住墨盒托架的所有物体，包括任
何包装材料。关闭 HP Photosmart，然后重新打开该设备。
•
请检查 HP Photosmart 打印队列没有被暂停 (Windows) 或停止 (Mac)。如果被暂
停或停止了，请选择正确的设置来恢复打印。有关访问打印队列的详细信息，请
参阅安装在计算机上的操作系统的附带文档。
•
检查 USB 电缆。如果使用的电缆太旧，该电缆本身可能已经损坏。试着将 USB
电缆连接到其他产品上，看它是否完好。如果有问题，则可能需要更换 USB 电
缆。另外，请确认电缆的长度不超过 3 米 。
•
确保计算机支持 USB。有些操作系统不支持 USB 连接，如 Windows 95 和
Windows NT。请查看操作系统的文档资料，以了解更多的信息。
•
检查 HP Photosmart 与计算机之间的连接。确认 USB 电缆已牢固地插入到
HP Photosmart 后面的 USB 端口中。确保 USB 电缆的另一端插入到计算机的
USB 端口。正确连接电缆后，请关闭 HP Photosmart，然后重新打开该设备。
•
如果通过 USB 集线器连接 HP Photosmart，请确保集线器的电源已打开。如果集
线器的电源已打开，请尝试直接连接到计算机。
•
检查其他打印机或扫描仪。可能需要从计算机上拔掉旧产品。
•
试着将 USB 电缆连接到计算机的另一个 USB 端口上。检查完连接之后，请尝试
重新启动计算机。关闭 HP Photosmart，然后重新打开该设备。
•
如果 HP Photosmart 脱机，请关闭 HP Photosmart，然后重新打开该设备。开始
打印作业。
•
如有必要，请卸载然后安装与 HP Photosmart 一同安装的软件。
18 HP Photosmart D5300 series
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清除卡纸
有关安装 HP Photosmart 并将其与计算机相连的详细信息，请参阅 HP Photosmart
随附的《安装手册》。
如果 HP Photosmart 卡纸，请检查双面打印附件。如果仍然卡纸，请检查前门。
从双面打印附件中清除卡纸
1. 关闭 HP Photosmart。
2. 按住双面打印附件左右两侧的突出部位。从 HP Photosmart 中向外拉，取出双面打印
附件。
小心 试图从 HP Photosmart 的前面清除卡纸可能会损坏打印机的机械结构。始
终从 HP Photosmart 的双面打印配件查找和清除卡纸。
3. 慢慢地将纸从滚筒里拉出来。
小心 如果纸张在从滚筒里取出时破损，请检查滚筒和齿轮，看是否还有破碎的纸
片留在设备里。如果没有从 HP Photosmart 中取出所有纸片，则会发生更多的卡
纸情况。
4. 如果已清除卡纸，则继续步骤 5。
如果未能清除卡纸，请执行下列操作：
a. 将附件上的两个突出部位向一起压，打开双面打印附件。
简体中文
b. 从附件内取出所有纸张。
c. 关上双面打印附件盖，直到卡入到位。
清除卡纸
19
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第 2 章
简体中文
6. 打开 HP Photosmart，然后按 OK 继续当前作业。
从前门清除卡纸
1. 如果有必要，请抬起出纸盒。然后抬起墨盒门。
2. 慢慢地将纸从滚筒里拉出来。
小心 如果纸张在从滚筒里取出时破损，请检查滚筒和齿轮，看是否还有破碎的纸
片留在设备里。如果没有从 HP Photosmart 中取出所有纸片，则会发生更多的卡
纸情况。
3. 放下墨盒门。如果抬起了出纸盒，则放下出纸盒。
5. 更换双面打印附件。轻轻向前推动附件，直到卡入到位。
4. 按 OK 继续当前作业。
CD/DVD 打印疑难排解
参阅本节内容可解决使用 HP Photosmart 在 CD/DVD 表面打印时可能遇到的任何问题。
HP Photosmart 未检测到 CD/DVD 支架
原因: 可能未完全将 CD/DVD 支架推入 CD/DVD 托盘。
解决方法: 将 CD/DVD 支架推入 CD/DVD 托盘，直至支架上的线与托盘上的白线对
齐。标有箭头的支架顶端首先进入 CD/DVD 托盘。
20 HP Photosmart D5300 series
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原因: 可能已将 CD/DVD 支架插回存放区。
解决方法: 从主进纸盒下面的存放区取出 CD/DVD 支架。放低 CD/DVD 检修门（位
于控制面板下方）以查看 CD/DVD 托盘。
确保将可打印光盘放在 CD/DVD 支架上，令可打印的一面朝上。将 CD/DVD 支架推
入 CD/DVD 托盘，直至支架上的线与托盘上的白线对齐。标有箭头的支架顶部首先进
入 CD/DVD 托盘。
原因: 您可能将光盘直接插入了 CD/DVD 托盘，而未将其放在 CD/DVD 支架上。
解决方法: 从主进纸盒下面的存放区取出 CD/DVD 支架。取出 CD/DVD 托盘中的可
打印光盘，并将其放在 CD/DVD 支架上，令可打印的一面朝上。将支架推入 CD/DVD
托盘，直至支架上的线与托盘上的白线对齐。标有箭头的支架顶部首先进入 CD/DVD
托盘。
简体中文
原因: 当在一项打印作业中打印多张 CD/DVD 时，HP Photosmart 会提示插入下一
张光盘。
解决方法: 从 CD/DVD 托盘中取出 CD/DVD 支架。从 CD/DVD 支架中取出已打印
的 CD/DVD。将下一张光盘放入 CD/DVD 支架（可打印的一面朝上），重新将支架
插入 CD/DVD 托盘，直至支架上的线与托盘上的白线对齐。HP Photosmart 检测到
支架后，提示会消失。
CD/DVD 打印疑难排解
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简体中文
第 2 章
HP Photosmart 未检测到支架上的 CD/DVD
原因: 您已将 CD/DVD 支架插入 CD/DVD 托盘，而未将 CD/DVD 放在支架上。
解决方法: 从 CD/DVD 托盘中取出 CD/DVD 支架。将可打印光盘放在 CD/DVD 支
架上（可打印的一面朝上），并重新将支架插入 CD/DVD 托盘，直至支架上的线与托
盘上的白线对齐。
HP Photosmart 打印 CD/DVD 时被卡
原因: 当在 CD/DVD 上打印时，HP Photosmart 会拉动 CD/DVD 支架，令其通过设
备。支架在设备后部可以伸出大约 7.5 厘米（3 英寸）。如果 HP Photosmart 后面没
有足够的空间，则支架会停住且打印会停止。
解决方法: 确保 HP Photosmart 后方至少留有 7.5 厘米（3 英寸）的空间。另请确
保 HP Photosmart 背面上的插槽未被堵塞。
打印光盘上的图像被裁剪，且 CD/DVD 支架上有墨水
原因: 您未正确地将 CD/DVD 放在 CD/DVD 支架上。
解决方法: 如果要将常规尺寸（120 毫米）CD/DVD 放入 CD/DVD 支架上以便打
印，则不要将蓝色圈翻到光盘上。仅当在小尺寸（80 毫米）CD/DVD 上打印时才使
用蓝色圈。
在重试之前，请清洁 CD/DVD 支架，去除支架上的墨水。这样可以避免在设备内造成
墨水污染，进而在以后防止光盘、手和衣服被弄脏。
当 CD/DVD 支架清洁且变干燥之后，将新的可打印光盘放入支架，令可打印的一面朝
上。保持蓝色圈原位，即支架与光盘相对的一面，如下所示。将支架重新插入 CD/
DVD 托盘，直至支架上的线与托盘上的白线对齐，然后重新尝试打印。
HP Photosmart 打印到了光盘的非打印区域
原因: 您要打印的图案同放入的 CD/DVD 尺寸不符。
解决方法: 确保要打印的图案与放入 CD/DVD 支架的介质的尺寸相符合，包括内径
和外径。相应地更改软件设置，使图案和光盘中心对齐，且尺寸合适。有关更多信
息，请参阅所用软件的文档或联机帮助。
原因: 您可能将 CD/DVD 放反在支架上。
解决方法: 如果已将内容刻录在 CD/DVD 上，则需要重新将内容刻录在新的光盘
上。将新的光盘放入 CD/DVD 支架，令可打印面朝上。将支架重新插入 CD/DVD 托
盘，直至支架上的线与托盘上的白线对齐，然后重新尝试打印。
光盘上的图案未居中
原因: 图案设置可能不正确。
解决方法: 相应地更改软件设置，使图案和光盘中心对齐，且尺寸合适。有关更多信
息，请参阅所用软件的文档或联机帮助。
22 HP Photosmart D5300 series
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CD/DVD 上的墨水未干
原因: 光盘的可打印面不适合打印。
解决方法: 确保所用 CD/DVD 的可打印面适合喷墨打印。可喷墨打印的光盘一般有
一个白色打印面。（某些光盘的打印面为银色。）
原因: 您可能将 CD/DVD 放反在支架上。
解决方法: 如果已将内容刻录在 CD/DVD 上，则需要重新将内容刻录在新的光盘
上。将新的光盘放入 CD/DVD 支架，令可打印面朝上。将支架重新插入 CD/DVD 托
盘，直至支架上的线与托盘上的白线对齐，然后重新尝试打印。
HP Photosmart 报告了一个 CD/DVD 尺寸不匹配的错误
原因: 当前放在 CD/DVD 支架上的 CD/DVD 尺寸与从计算机启动打印作业时所指定
的尺寸不匹配。
解决方法: 取消打印作业，更换当前放在 CD/DVD 支架上的 CD/DVD，使所使用的
CD/DVD 尺寸与打印作业中指定的尺寸相同，或更改软件中的打印设置。
CD/DVD 支架被卡在存放区
原因: 您可能将 CD/DVD 支架插入了存放区，而该支架内含有 CD/DVD 且 CD/DVD
上覆盖有蓝色圈。
解决方法: 尽可能拉出 CD/DVD 支架，直至感觉有阻力。然后，将扁平且不锋利的
物体（如黄油刀或螺丝起子）插入存放区插槽左角，向下按蓝色圈。在按下蓝色圈
后，就可将 CD/DVD 支架拉出存放区插槽。
墨盒疑难排解
如果出现打印问题，则其中的某一墨盒可能有问题。有关更多信息，请参阅本手册中
位于第 13 页的“
•
将所有墨盒都保存在原密封包装盒中，直到用时再取出。
•
将墨盒保存在室内温度为 15.6 至 26.6 摄氏度或 60 至 78 华氏度的房间内。
•
一旦取下了墨盒上的保护胶带，就不要再重新贴上。重新贴上塑料胶带可能会损坏墨
盒。撕下塑料胶带后，应立即将墨盒放入 HP Photosmart 中。如果条件不允许，请把
它放在墨盒匣或气密的塑料容器中保存。
•
HP 建议在有可供安装的替换墨盒之前，请勿将墨盒从 HP Photosmart 中取出来。
•
从控制面板关闭 HP Photosmart，不要通过关闭电源板或拔掉 HP Photosmart 的电源
线来关闭设备。如果使用不正确的方法关闭 HP Photosmart，打印支架将无法返回正
确的位置，会导致墨盒中的墨水变干。
•
只有在必要时再打开墨盒盖。否则，墨盒将暴露在空气中，从而会缩短墨盒的使用寿
命。
简体中文
更换墨盒”。
注意 如果将墨盒盖长时间开着，HP Photosmart 将重新掩盖住墨盒，以防止其
暴露在空气中。
•
当发现打印质量明显下降时，请清洁墨盒。
提示 如果长时间没有使用墨盒，打印质量也可能会下降。
•
不要进行不必要的墨盒清洁。这会浪费墨水并且缩短墨盒的使用寿命。
•
小心处理墨盒。安装时，投掷、震动或草率处理墨盒可能会导致暂时的打印问题。如
果墨盒刚刚安装之后打印质量差，请等待半个小时以使墨盒恢复正常。
墨盒疑难排解
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支持程序
简体中文
如果遇到问题，请执行以下步骤：
1. 查阅 HP Photosmart 随附的文档。
2. 访问 HP 的在线支持网站：
www.hp.com/support。所有 HP 用户均可获取 HP 在线支
持。在这里可以迅速获取最新设备信息和专家帮助，其包含以下功能：
•
快速访问有资质的在线支持专家
•
为您的 HP Photosmart 提供软件和驱动程序更新
•
为常见问题提供有价值的 HP Photosmart 和故障排除信息
•
注册 HP Photosmart 后可以获取主动设备更新、支持提醒以及 HP 新闻简报
3. 联系惠普支持。支持选项和可用性因设备、国家／地区和语言的不同而有所不同。
有关支持的电话号码列表，请参阅本手册封底内页的内容。
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3
系统要求
产品规格
技术信息
本节提供了有关 HP Photosmart 的技术规格以及国际规范信息。
可以在自述文件中找到软件的系统要求。
有关产品规格的信息，请访问 HP 网站：www.hp.com/support。
纸张规格
•
主进纸盒容量：普通纸：最多 125 张（20 磅/75 gsm 纸）
•
出纸盒容量：普通纸：最多 50 张（20 磅/75 gsm 纸）
•
照片纸盒容量：照片纸：最多 20 张
注意 有关支持的介质尺寸的完整列表，请参阅打印机软件。
物理规格
•
高度：21.6 厘米
•
宽度：45.2 厘米
•
厚度：38.5 厘米
•
重量：6.8 千克
电源规格
•
功耗：最大 25W（打印时平均功率）
•
输入电压：AC 100 - 240 V，600 mA，50 - 60 Hz
•
DC 电压：DC 32 V===550 mA，16 V===400 mA
简体中文
墨盒产能
注意 只使用 HP 提供的电源适配器。
注意 在 HP Photosmart 关闭时，仍然会为其提供少量电能。通过启用待机／关闭功
能，可以减少能耗。要启用待机／关闭功能，请按住开／关机按钮 3 秒，直至
HP Photosmart 关闭。当 HP Photosmart 进入待机／关闭状态后，其重新打开所用的
时间将比平时长些。
环境规格
•
推荐的工作温度范围：15º C - 32º C
•
允许的工作温度范围：5º C - 35º C
•
湿度：15% - 80% 相对湿度，无冷凝
•
非工作（存放）温度范围：‐40º C - 60º C
•
在电磁场强的区域，HP Photosmart 的打印结果可能会稍微变形
•
HP 建议使用长度在 3 米以内的 USB 电缆，以便将因潜在的强电磁场所引起的注入噪
声降至最低
墨盒中的墨水以多种不同方式使用于打印过程，这些使用方式包括用来让设备和墨盒准备
就绪的初始化过程，还包括用于确保打印喷头清洁和墨水顺利流动的打印头维护过程。此
外，当墨盒用完后，墨盒中还会残留一些墨水。有关更多信息，请参见
inkusage。
www.hp.com/go/
技术信息
25
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第 3 章
规范声明
简体中文
有关估计墨盒产能的更多信息，请访问 www.hp.com/pageyield。
本 HP Photosmart 符合您所在国家／地区的产品规范要求。有关规范声明的完整列表，
请参阅屏幕帮助。
标准型号
为了便于识别，为产品指定了一个“标准型号”。本产品的标准型号为 SDGOB-0732。
不要将此标准型号与产品的市场名称（如 HP Photosmart D5300 series 等）或产品编号
（如 Q8360A 等）相混淆。
26 HP Photosmart D5300 series
Page 27
保修
简体中文
保修
27
Page 28
HP Photosmart D5300 series
Basics Guide
English
Page 29
Contents
1 HP Photosmart overview
The HP Photosmart at a glance.................................................................................................3
Control panel features................................................................................................................4
Find more information.................................................................................................................5
Load paper.................................................................................................................................5
Avoid paper jams........................................................................................................................7
Print directly onto a CD/DVD......................................................................................................8
Print up to 13 x 18 cm (5 x 7 inch) photos..................................................................................9
Replace the print cartridges......................................................................................................11
2 Troubleshooting and support
Uninstall and reinstall the software...........................................................................................15
Hardware setup troubleshooting...............................................................................................15
Clear paper jams......................................................................................................................18
CD/DVD print troubleshooting..................................................................................................19
Print cartridge troubleshooting..................................................................................................22
English
Support process.......................................................................................................................23
3 Technical information
System requirements................................................................................................................24
Product specifications...............................................................................................................24
Print cartridge yield...................................................................................................................24
Regulatory notices....................................................................................................................25
Warranty...................................................................................................................................26
2 HP Photosmart D5300 series
Page 30
1 HP Photosmart overview
Use the HP Photosmart to print photos from a memory card or label your CD/DVDs by
printing directly on the surface of printable CD/DVD discs. The Two-sided printing
accessory included with the HP Photosmart lets you print on both sides of the page, so
you can print brochures and booklets, or just save paper. You can access many
HP Photosmart functions directly from the control panel, without turning on your
computer.
NOTE: This guide introduces basic operations and troubleshooting, as well as
provides information for contacting HP support and ordering supplies.
The onscreen Help details the full range of features and functions, including use of
the HP Photosmart software that came with the HP Photosmart.
The HP Photosmart at a glance
English
Label Description
1 Color graphics display (also referred to as the
display)
2 Control panel
3 Memory card slots and Photo light
4 Output tray
5 Paper tray extender (also referred to as the tray
extender)
6 CD/DVD holder storage
7 CD/DVD holder
8 Main input tray (also referred to as the input tray)
9 Photo tray
HP Photosmart overview 3
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Chapter 1
(continued)
Label Description
10 CD/DVD tray
11 Print cartridge door
12 Two-sided printing accessory
13 Rear USB port
14 Power connection
* Use only with the power adapter supplied by HP.
Control panel features
The following diagram and related table provide a quick reference to the HP Photosmart
control panel features.
English
*
Label Icon Name and Description
1 Color graphics display (also referred to as the display): Shows photos on a memory
2 Attention light: Indicates a problem occurred. See the display for more information.
3 Left arrow: The left button returns to the previous display screen or photo on the
4 OK: Selects a photo for printing or selects a menu option.
5 Right arrow: The right button will navigate to the next display screen or photo on the
6 Print Photos: Prints the photos selected on your memory card. If no photos are
7 Photo Tray: Selects or deselects the Photo Tray for the next photo you print from a
4 HP Photosmart D5300 series
card. Also shows status and error messages.
memory card.
memory card.
currently selected, the HP Photosmart prints the photo currently showing on the
display.
memory card. When the light is on, it means the photo tray is selected. When the light
is off, the HP Photosmart prints on paper from the main input tray, rather than the
photo tray.
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(continued)
Label Icon Name and Description
8 Red-Eye Removal: Turns the Red-Eye Removal feature On or Off. By default, this
9 Cancel: Stops the current operation and returns to the main screen.
10 On: Turns the HP Photosmart on or off. When the HP Photosmart is off, a minimal
feature is turned off. When the feature is turned on, the HP Photosmart automatically
corrects red eye coloring in the photo currently shown on the display.
amount of power is still supplied to the device. You can further reduce power
consumption by holding down the On button for 3 seconds. This will put the
HP Photosmart in Standby/Off state. To completely remove power, turn the
HP Photosmart off, and then unplug the power cord.
Find more information
A variety of resources, both printed and onscreen, provide information about setting up
and using the HP Photosmart.
• Setup Guide
The Setup Guide provides instructions for setting up the HP Photosmart and installing
software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, see Troubleshooting in the last section of the
Setup Guide, or see “
• Onscreen Help
The onscreen Help provides detailed instructions on features of the HP Photosmart
that are not described in this Basics Guide, including features that are only available
using the software you installed with the HP Photosmart.
•
www.hp.com/support
If you have Internet access, you can get help and support from the HP Web site. This
Web site offers technical support, drivers, supplies, and ordering information.
Troubleshooting and support” on page 15 in this guide.
English
Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP Photosmart for your printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the
HP Photosmart.
To load full-size paper
1. Raise the output tray to load paper into the main input tray.
Find more information 5
Page 33
English
Chapter 1
2. Slide the paper-width guide to its outermost position.
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
4. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the HP Photosmart is idle and silent when you load
paper into the main input tray. If the HP Photosmart is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be in
place. You could push the paper too far forward, causing the HP Photosmart to
eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
5. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
6 HP Photosmart D5300 series
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6. Lower the output tray. Pull the output tray extender towards you, as far as it will go.
NOTE: When you use legal-size paper, leave the tray extender closed.
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray
1. Raise the photo tray lid to load photo paper in the photo tray.
2. Insert the stack of photo paper into the photo tray with the short edge forward and the
print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
3. Slide the paper-width guide inward against the stack of photo paper until the guide
stops.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
4. Lower the photo tray lid.
English
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• If you are printing labels, ensure that the label sheets are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the
HP Photosmart, and cause paper jams.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Avoid paper jams 7
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Chapter 1
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the HP Photosmart.
Print directly onto a CD/DVD
1. Use the software that came with the HP Photosmart to create a label and print it
directly on an inkjet printable CD/DVD.
2. When prompted, carefully remove the CD/DVD holder that came with the
HP Photosmart.
The CD/DVD holder is stored below the main input tray.
3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable
English
side up. The CD/DVD should be placed on the ring at the end of the holder with the
arrows.
NOTE: If you are using a smaller-sized media, only then should you flip the CD/
DVD holder ring over the CD/DVD.
4. Lower the CD/DVD access door to access the CD/DVD tray.
The CD/DVD access door is located just below the control panel. When in its lowered
position, the CD/DVD tray sits on top of the output tray.
8 HP Photosmart D5300 series
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5. Push the CD/DVD holder into the HP Photosmart CD/DVD tray. Make sure that you
push the CD/DVD holder until the lines on the CD/DVD holder line up to the white
lines on the CD/DVD tray.
NOTE: The HP Photosmart pulls the CD/DVD holder while printing on the media.
The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the
device. If the HP Photosmart is placed close to a wall, move it at least 3 inches
away from the wall.
Print up to 13 x 18 cm (5 x 7 inch) photos
The HP Photosmart enables you to print photos directly from your memory card without
first transferring the files to a computer. You can print borderless photos (one per sheet
of paper) or you can print multiple photos on a single sheet of paper.
By default, the HP Photosmart is set to detect the type of paper you are using
automatically. For the best results when printing photos, leave the Paper Type set to
Automatic, and load photo paper in the photo tray. You should only change the Paper
Type if you see print quality issues using the Automatic setting.
To achieve the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing along with genuine HP ink. HP papers
and HP ink are specifically designed to work well together to provide high-quality output.
English
Print up to 13 x 18 cm (5 x 7 inch) photos 9
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English
Chapter 1
NOTE: All photos that you print from the control panel, rather than from your
computer, will be borderless.
1 xD-Picture Card
2 Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity
(SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required),
TransFlash MicroSD Card, or Secure MultiMedia Card
3 CompactFlash (CF) types I and II
4 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
To print up to 13 x 18 cm (5 x 7 inch) photos
1. Insert your memory card into the appropriate slot on the HP Photosmart.
The most recent image on the card appears on the display.
2. Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray.
3. If the Photo Tray light is off, select the photo tray by pressing the Photo Tray button
(the light will turn on).
4. Press
or to scroll through your photos until the photo you want to print appears.
5. Press the OK button to select the photo you want to print.
Each time you press the OK button, you increment the number of copies of the
selected photo to be printed.
10 HP Photosmart D5300 series
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6. Press the Print Photos button.
TIP: While the photo is printing, you can continue scrolling through the photos
on your memory card. When you see a photo you want to print, you can press the
Print Photos button to add that photo to the print queue.
7. If you increased the number of copies or selected additional photos to print, do one
of the following in the Select Format screen:
• Press the OK button to accept the default of 1-Up.
The photos will be printed on separate pages.
• Press the
The photos will be printed on the same page (up to 3 per page).
button to highlight 3-Up, and then press the OK button.
Replace the print cartridges
Follow these instructions when you need to replace print cartridges.
NOTE: When the ink level for the print cartridge is low, a message appears on the
display. You can also check the ink levels by using the Printer Toolbox available
through the HP Photosmart Software on your computer or through the Print
Properties dialog box on your computer.
If you do not already have replacement print cartridges for the HP Photosmart, you can
order them by clicking the Shop for HP Supplies icon on your computer. On a Windows
computer this is located in the HP folder in the Start menu.
For more information see
To replace the print cartridges
1. Make sure the HP Photosmart is on.
www.hp.com/buy/supplies.
English
CAUTION: If the HP Photosmart is off when you open the print cartridge door to
access the print cartridges, the HP Photosmart will not release the cartridges for
changing. You might damage the HP Photosmart if the print cartridges are not
docked safely when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the HP Photosmart.
3. Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
Replace the print cartridges 11
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English
Chapter 1
If you are replacing the black, photo, or gray photo print cartridge, remove the print
cartridge from the slot on the right.
1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black and photo print cartridges
4. Pull the print cartridge toward you out of its slot.
5. If you are removing the black print cartridge in order to install the photo or gray photo
print cartridge, store the black print cartridge in the print cartridge protector or an
airtight plastic container.
6. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
electrical connections.
12 HP Photosmart D5300 series
Page 40
7. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps
into place.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black, photo, or gray photo print cartridge, slide it into the right
slot.
8. Close the print cartridge door.
English
If you installed a new print cartridge, the HP Photosmart prints a print cartridge
alignment page.
9. When prompted, ensure plain white paper is loaded in the input tray, then press
OK.
Replace the print cartridges 13
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English
Chapter 1
10. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure message appears.
NOTE: If you have colored paper loaded in the input tray when you align the
printer, the alignment will fail. Load unused plain white paper into the input tray,
and then try the alignment again.
11. Press OK to continue.
14 HP Photosmart D5300 series
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2 Troubleshooting and support
This chapter contains troubleshooting information for the HP Photosmart. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP Photosmart is connected to the computer using a USB cable
before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP Photosmart, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP Photosmart application files from your computer. Make sure to remove
them properly using the uninstall utility provided when you installed the software that came with the
HP Photosmart.
To uninstall from a Windows computer and then reinstall
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP Photosmart from your computer.
5. Restart your computer.
English
NOTE: It is important that you disconnect the HP Photosmart before restarting your
computer. Do not connect the HP Photosmart to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup
program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP Photosmart.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP Photosmart
hardware.
The HP Photosmart will not turn on
Cause: The HP Photosmart is not properly connected to a power supply.
Troubleshooting and support 15
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English
Chapter 2
Solution
• Make sure the power cord is firmly connected to both the HP Photosmart and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1 Power connection
2 Power cord and adapter
3 Power outlet
• If you are using a power strip, make sure the power strip is on. Or, try plugging the
HP Photosmart directly into a power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works,
and see if the appliance has power. If not, then there might be a problem with the power
outlet.
• If you plugged the HP Photosmart into a switched outlet, make sure the switch is on. If it is
switched to on but still does not work, then there might be a problem with the power outlet.
Cause: You pressed the On button too quickly.
Solution: The HP Photosmart might not respond if you press the On button too quickly. Press
the On button once. It might take a few minutes for the HP Photosmart to turn on. If you press
the On button again during this time, you might turn the device off.
CAUTION: If the HP Photosmart still does not turn on, it might have a mechanical failure.
Unplug the HP Photosmart from the power outlet and contact HP. Go to:
support. If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
I connected the USB cable, but I am having problems using the HP Photosmart with
my computer
Cause: The USB cable was connected before the software was installed. Connecting the USB
cable before prompted can cause errors.
Solution: You must first install the software that came with the HP Photosmart before
connecting the USB cable. During installation, do not plug in the USB cable until prompted by
the onscreen instructions.
Once you have installed the software, connecting your computer to the HP Photosmart with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
computer and the other into the back of the HP Photosmart. You can connect to any USB port
on the back of your computer.
16 HP Photosmart D5300 series
www.hp.com/
Page 44
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP Photosmart.
The HP Photosmart does not print
Solution: If the HP Photosmart and computer are not communicating with each other, try the
following:
• Look at the On light located on the front of the HP Photosmart. If it is not lit, the
HP Photosmart is turned off. Make sure the power cord is firmly connected to the
HP Photosmart and plugged into a power outlet. Press the On button to turn on the
HP Photosmart.
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Check that the HP Photosmart does not have a paper jam.
• Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any objects that
are blocking the print carriage, including any packing materials. Turn the HP Photosmart off
and then turn it on again.
• Check that the HP Photosmart print queue is not paused (Windows) or stopped (Mac). If it
is, choose the appropriate setting to resume printing. For more information about accessing
the print queue, see the documentation that came with the operating system installed on
your computer.
• Check the USB cable. If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you experience problems,
the USB cable might need to be replaced. Also verify that the cable does not exceed 3
meters (9.8 feet) in length.
• Make sure your computer is USB ready. Some operating systems, such as Windows 95
and Windows NT, do not support USB connections. Check the documentation that came
with your operating system for more information.
• Check the connection from the HP Photosmart to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of the HP Photosmart. Make sure the
other end of the USB cable is plugged into a USB port on your computer. After the cable is
connected properly, turn the HP Photosmart off and then on again.
• If you are connecting the HP Photosmart through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting directly to your computer.
• Check other printers or scanners. You might need to disconnect older products from your
computer.
English
Hardware setup troubleshooting 17
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Chapter 2
• Try connecting the USB cable to another USB port on your computer. After you check the
• If the HP Photosmart is offline, turn the HP Photosmart off and on again. Start a print job.
• If necessary, remove and then install the software you installed with the HP Photosmart
For more information on setting up the HP Photosmart and connecting it to your computer, see
the Setup Guide that came with the HP Photosmart.
Clear paper jams
If the HP Photosmart has a paper jam, check the Two-sided printing accessory. If paper is still
jammed, check the front door.
To clear a paper jam from the Two-sided printing accessory
1. Turn off the HP Photosmart.
2. Press in the tabs on the left and right side of the Two-sided printing accessory. Remove the
accessory by pulling it away from the HP Photosmart.
English
connections, try restarting your computer. Turn the HP Photosmart off and then on again.
again.
CAUTION: Trying to clear a paper jam from the front of the HP Photosmart can damage
the print mechanism. Always access and clear paper jams from the Two-sided printing
accessory of the HP Photosmart.
3. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.
4. If the paper jam is cleared, proceed to step 5.
If the paper jam is not cleared, do the following:
a. Open the Two-sided printing accessory by squeezing the tabs together.
b. Remove any paper from inside the accessory.
c. Close the Two-sided printing accessory cover until it locks into place.
18 HP Photosmart D5300 series
Page 46
5. Replace the Two-sided printing accessory. Gently push the accessory forward until it snaps into
place.
6. Turn on the HP Photosmart, and then press OK to continue the current job.
To clear a paper jam from the front door
1. If necessary, raise the output tray. Then, raise the print cartridge door.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.
3. Lower the print cartridge door. Also, lower the output tray if it is raised.
4. Press OK to continue the current job.
CD/DVD print troubleshooting
Use this section to solve any problems you might encounter while printing on CD/DVD surfaces with
the HP Photosmart.
The HP Photosmart does not detect the CD/DVD holder
Cause: You might not have pushed the CD/DVD holder far enough into the CD/DVD tray.
English
CD/DVD print troubleshooting 19
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English
Chapter 2
Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder
line up to the white lines on the tray. The end of the holder marked with arrows goes into the
CD/DVD tray first.
Cause: You might have inserted the CD/DVD holder back into the storage area.
Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower
the CD/DVD access door (located below the control panel) to access the CD/DVD tray.
Make sure you loaded a printable disc onto the CD/DVD holder with the printable side up. Push
the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white
lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first.
Cause: You might have inserted the disc directly into the CD/DVD tray without placing it on
the CD/DVD holder.
Solution: Remove the CD/DVD holder from the storage area below the main input tray.
Remove the printable disc from the CD/DVD tray and load it onto the CD/DVD holder with the
printable side up. Push the holder forward into the CD/DVD tray until the lines on the holder line
up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/
DVD tray first.
Cause: The HP Photosmart prompts you to insert the next disc when printing multiple CD/
DVDs in a print job.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD
from the holder. Load the next disc onto the CD/DVD holder with the printable side up and
20 HP Photosmart D5300 series
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reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines
on the tray. When the HP Photosmart detects the holder, the prompt disappears.
The HP Photosmart does not detect a CD/DVD on the holder
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a CD/DVD onto
the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the
CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the
lines on the holder line up to the white lines on the tray.
The HP Photosmart stalled while printing a CD/DVD
Cause: The HP Photosmart pulls the CD/DVD holder through the device while printing on the
CD/DVD. The holder can protrude about 7.5 cm (3 inches) from the back of the device. If there
is not sufficient space behind the HP Photosmart, the holder stops and printing stalls.
Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the HP Photosmart.
Also, make sure that the slot on the back of the HP Photosmart is not blocked.
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly.
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD holder to be
printed, do not flip the blue ring over the disc. The blue ring should only be used if you are
printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to remove ink from the holder. This avoids ink
contamination within the device, as well as protects your discs, hands, and clothing from stains
later.
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder with the
printable side up. Leave the blue ring in its original location on the opposite side of the holder
from your disc, as shown below. Reinsert the holder into the CD/DVD tray until the lines on the
holder line up to the white lines on the tray and try your print again.
English
The HP Photosmart is printing on a non-printable area of my disc
Cause: Your design is not the correct size for the CD/DVD you loaded.
Solution: Make sure the design you are printing is appropriate for the size of the media loaded
in the CD/DVD holder, including the diameter of the inner and outer rings. Change the software
settings accordingly to center and size your design for the disc you are using. Refer to the
documentation or the online help of the software you are using for additional information.
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might need to burn
your contents again onto a new disc. Load the new disc onto the CD/DVD holder with the
printable side up. Reinsert the holder into the CD/DVD tray until the lines on the holder line up
to the white lines on the tray and try your print again.
The design is not centered on my disc
Cause: Your design settings might not be correct.
CD/DVD print troubleshooting 21
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Chapter 2
Solution: Change the software settings to center and size your design for the disc you are
using. Refer to the documentation or the online help of the software you are using for additional
information.
The ink on the CD/DVD is not drying
Cause: The surface of the disc is not compatible for printing.
Solution: Make sure that the CD/DVD you use is compatible for inkjet printing. Inkjet printable
discs normally have a white printing surface. (Some discs also have a silver printing surface.)
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might need to burn
your contents again onto a new disc. Load the new disc onto the CD/DVD holder with the
printable side up. Reinsert the holder into the CD/DVD tray until the lines on the holder line up
to the white lines on the tray and try your print again.
The HP Photosmart reports a CD/DVD size mismatch error
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder does not match the
size you specified when you started the print job from the computer.
Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/DVD
holder with a CD/DVD that is the same size as specified in the print job, or change the print
settings in the software.
English
The CD/DVD holder is stuck in the storage area
Cause: You might have inserted the CD/DVD holder back into the storage area with a CD/
DVD loaded and the blue ring flipped over the disc.
Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance. Then, insert
a flat blunt object (such as a butter knife or screwdriver) into the left corner of the storage slot
and push down on the blue ring. With the blue ring pressed down, you should be able to pull the
CD/DVD holder out of the storage slot.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the print
cartridges. For more information, see “
• Keep all print cartridges in the original sealed packages until they are needed.
• Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• Do not reattach the protective tape once it has been removed from the print cartridge.
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge in the
HP Photosmart immediately after removing the plastic tape. If this is not possible, store it in a
print cartridge protector or airtight plastic container.
• HP recommends that you do not remove the print cartridges from the HP Photosmart until you
have replacement print cartridges available to install.
• Turn off the HP Photosmart from the control panel. Do not turn off the device by turning off a
power strip or unplugging the power cord from the HP Photosmart. If you improperly turn off the
HP Photosmart, the print carriage does not return to the correct position and the print cartridges
can dry out.
• Do not open the print cartridge door unless necessary. This exposes the print cartridges to air,
which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the
HP Photosmart will recap the print cartridges to protect them from exposure to air.
Replace the print cartridges” on page 11 in this guide.
22 HP Photosmart D5300 series
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• Clean the print cartridges when you notice a significant decrease in print quality.
TIP: You might notice a decrease in print quality if the print cartridges have not been used
for a long time.
• Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life of the
cartridges.
• Handle print cartridges carefully. Dropping, jarring, or rough handling during installation can
cause temporary printing problems. If print quality is poor right after cartridge installation, allow
half an hour for the print cartridge to recover.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart.
2. Visit the HP online support Web site at
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
• Valuable HP Photosmart and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP Photosmart
3. Call HP support. Support options and availability vary by device, country/region, and language.
For a list of support phone numbers, see the inside back cover of this guide.
www.hp.com/support. HP online support is available to
English
Support process 23
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3 Technical information
The technical specifications and international regulatory information for the HP Photosmart are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Product specifications
For product specifications, go to the HP Web site at www.hp.com/support.
Paper specifications
• Main input tray capacity: Plain paper sheets: Up to 125 (20 lb./75 gsm. paper)
• Output tray capacity: Plain paper sheets: Up to 50 (20 lb./75 gsm. paper)
• Photo tray capacity: Photo paper sheets: Up to 20
NOTE: For a complete list of supported media sizes, see the printer software.
Physical specifications
• Height: 21.6 cm (8.5 inches)
• Width: 45.2 cm (17.8 inches)
English
• Depth: 38.5 cm (15.2 inches)
• Weight: 6.8 kg (15 pounds)
Power specifications
• Power consumption: 25 watts maximum (average printing)
• Input voltage: AC 100 to 240 V ~ 600 mA 50-60 Hz
• DC voltage: DC 32 V===550 mA, 16 V===400 mA
NOTE: Use only with the power adapter supplied by HP.
NOTE: When the HP Photosmart is off, some amount of energy is still being consumed. Energy
consumption can be lessened by enabling the Standby/Off state. To enable the Standy/Off state,
press and hold the On button for 3 seconds until the HP Photosmart turns off. When the
HP Photosmart is in the Standby/Off state, it will take longer than usual to turn back on.
Environmental specifications
• Recommended operating temperature range: 15º to 32º C (59º to 90º F)
• Allowable operating temperature range: 5º to 35º C (41º to 95º F)
• Humidity: 15% to 80% RH non-condensing
• Non-operating (Storage) temperature range: -40º to 60º C (-4º to 122º F)
• In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart
may be slightly distorted
• HP recommends using a USB cable less than or equal to 3 metres (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Print cartridge yield
Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the device and cartridges for printing, and in printhead
servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink
is left in the cartridge after it is used. For more information, see
www.hp.com/pageyield for more information on estimated cartridge yields.
Visit
24 HP Photosmart D5300 series
www.hp.com/go/inkusage.
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Regulatory notices
The HP Photosmart meets product requirements from regulatory agencies in your country/region.
For a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0732. This regulatory number should not be
confused with the marketing name (HP Photosmart D5300 series, etc.) or product numbers
(Q8360A, etc.).
English
Regulatory notices 25
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Chapter 3
Warranty
English
26 HP Photosmart D5300 series
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