HP PhotoSmart A620 User Manual

HP Photosmart A620 Series - Help

Contents

1 HP Photosmart A620 series Help............................................................................................5

2 Get started

How do I? ...................................................................................................................................7

Find more information ................................................................................................................8

The HP Photosmart at a glance ................................................................................................9

Control panel buttons and indicator lights ...............................................................................10

The touch screen and stylus ....................................................................................................11

Use the touch screen .........................................................................................................11

Use the stylus ....................................................................................................................13

Printer menus ..........................................................................................................................13

How to use the printer menus ............................................................................................14

The menus .........................................................................................................................15

3 Paper basics

Choose the best paper for the job ...........................................................................................19

Load your paper ......................................................................................................................19

4 Print without a computer

Print from a PictBridge-certified camera or device ..................................................................21

Print from a memory card ........................................................................................................21

Supported memory cards ..................................................................................................22

Insert a memory card .........................................................................................................22

Print photos from a memory card ......................................................................................23

Save photos from a memory card to another device .........................................................25

Remove a memory card ....................................................................................................25

Print from a Bluetooth device ..................................................................................................25

Configure Bluetooth ...........................................................................................................26

Print photos from a Bluetooth device .................................................................................26

Print photos from an iPod ........................................................................................................27

1

Get creative .............................................................................................................................27

Draw on photos .................................................................................................................28

Add captions ......................................................................................................................28

Add frames ........................................................................................................................29

Add clip art .........................................................................................................................30

Create albums ...................................................................................................................31

Use Design Gallery ............................................................................................................32

Create and view slide shows .............................................................................................32

Specialty printing projects ..................................................................................................33

Panoramic photos ........................................................................................................33

Photo stickers ..............................................................................................................33

Passport photos ...........................................................................................................34

CD/DVD labels .............................................................................................................34

Enhance or edit your photos ....................................................................................................35

Use Photo Fix ....................................................................................................................35

Crop a photo ......................................................................................................................35

Remove red-eye from your photos ....................................................................................36

Adjust photo brightness .....................................................................................................36

Change print quality ...........................................................................................................36

Delete a photo ...................................................................................................................37

5 Print from a computer

Printer software ........................................................................................................................39

Printer Properties dialog box .............................................................................................39

What's This? help ..............................................................................................................40

Download printer software updates ...................................................................................40

Transfer photos to a computer ................................................................................................40

Transfer photos from a camera or other device ................................................................40

Transfer photos and files from a memory card ..................................................................41

Transfer photos from a memory card to the computer ................................................41

Transfer non-photo files from a memory card to the computer ...................................41

Delete photos and other files from a memory card ......................................................42

Enhance your photos ...............................................................................................................42

HP Real Life technology options .......................................................................................42

Maximum dpi .....................................................................................................................43

Change the print settings for the print job ................................................................................43

Change the print quality .....................................................................................................44

Change the paper type ......................................................................................................44

Change the paper size ......................................................................................................45

Resize a photo ...................................................................................................................45

Use advanced color settings .............................................................................................45

Create printing shortcuts ...................................................................................................46

Print preview ............................................................................................................................47

Print photos .............................................................................................................................47

Print borderless photos ......................................................................................................47

Print photos with a border ..................................................................................................49

Print postcards ...................................................................................................................50

Print black and white photos ..............................................................................................50

Print panoramic photos ......................................................................................................51

Print on index cards and other small media ......................................................................52

HP Photosmart software ..........................................................................................................52

2

Contents

6 Maintenance

Toolbox dialog box ..................................................................................................................53

Open the Toolbox ..............................................................................................................53

Use the Toolbox ................................................................................................................53

Align the print cartridge ............................................................................................................53

Clean the print cartridge automatically ....................................................................................54

View estimated ink levels ........................................................................................................54

Insert or replace the print cartridge ..........................................................................................55

Remove ink from your skin and clothing ..................................................................................56

Get print cartridge ordering information ...................................................................................56

Print a test page ......................................................................................................................57

Print a sample page .................................................................................................................57

HP Digital Imaging Monitor icon ..............................................................................................57

7 Troubleshooting

Software installation issues .....................................................................................................59

Printing and hardware issues ..................................................................................................62

Bluetooth printing problems .....................................................................................................69

Device messages ....................................................................................................................70

8 Shop for ink supplies.............................................................................................................75

9 HP support and warranty

Check the HP support Web site first ........................................................................................77

HP support by phone ...............................................................................................................77

Phone support period ........................................................................................................77

Placing a call ......................................................................................................................78

After the phone support period ..........................................................................................78

HP Warranty ............................................................................................................................79

Additional warranty options .....................................................................................................79

10 Specifications

System requirements ...............................................................................................................81

Printer specifications ...............................................................................................................81

11 Regulatory and environmental information

Regulatory notices ...................................................................................................................83

FCC statement ...................................................................................................................84

LED indicator statement ....................................................................................................84

VCCI (Class B) compliance statement for users in Japan .................................................84

Notice to users in Japan about power cord .......................................................................85

Notice to users in Korea ....................................................................................................85

European Union Regulatory Notice ...................................................................................85

Environmental product stewardship program ..........................................................................85

Paper use ..........................................................................................................................86

Plastics ..............................................................................................................................86

Material safety data sheets ................................................................................................86

Recycling program .............................................................................................................86

HP inkjet supplies recycling program ................................................................................86

Energy consumption ..........................................................................................................86

Disposal of Waste Equipment by Users in Private Households in the European

Union .................................................................................................................................87

3

4

1 HP Photosmart A620 series Help

Welcome to the HP Photosmart A620 series Help! For more information about the
HP Photosmart printer, see:

• “

Get started” on page 7
Paper basics” on page 19

• “

Print without a computer” on page 21

• “

Print from a computer” on page 39

• “

Maintenance” on page 53

• “

Shop for ink supplies” on page 75

• “

HP support and warranty” on page 77

• “

Specifications” on page 81

• “

Regulatory and environmental information” on page 83

• “

You can print information at any time from the HP Photosmart Help. Just click Print in
the top navigation bar of the HP Photosmart Help window.

HP Photosmart A620 series Help 5

Chapter 1

6 HP Photosmart A620 series Help

2 Get started

This section provides introductory information about the HP Photosmart A620 series
printer. This section contains the following topics:

•

How do I?
Find more information

•

The HP Photosmart at a glance

•

Control panel buttons and indicator lights

•

The touch screen and stylus

•

Printer menus

•

How do I?

Click any of the following links to get more information on how to perform creative and
common tasks using the HP Photosmart printer and software.

Print photos

• “

Print borderless photos” on page 47
Print photos with a border” on page 49

• “

Print postcards” on page 50

• “

Click any of the following links to view an animation on how to perform common tasks.

Get started 7

Chapter 2

Find more information

Your new HP Photosmart A620 series printer comes with the following documentation:

Setup instructions: The setup instructions explain how to set up
the printer, install the HP Photosmart software, and print a photo.
Read this document first. This document may be called Quick Start
Guide or Setup Guide, depending on your country/region,
language, or printer model.

Basics Guide: The Basics Guide describes the features of the
printer, explains how to use the printer without connecting it to a
computer, and contains troubleshooting tips and support
information.

Onscreen Help: The onscreen Help describes how to use the
printer with or without a computer and contains troubleshooting
information.

After you have installed the HP Photosmart software on your
computer, you can view the electronic Help on your computer:

www.hp.com/support If you have Internet access, you can get help and support from the

8 Get started

Help from your device: Help is available from your device and
contains additional information on select topics.

How to use the printer menus” on page 14 for information

See “
on accessing these help topics.

HP Web site. This Web site offers product documentation,
technical support, drivers, supplies, and ordering information.

The HP Photosmart at a glance

Figure 2-1 Front and rear views

Label Description

1 Input tray: Load paper here. Open the output tray first. The input tray

2 Input tray extension: Pull out to support paper.

3 Paper-width guide: Move to the width of the current paper to position

4 Print cartridge door: Open to insert or remove the HP 110 Tri-color

5 Output tray (open): The printer deposits prints here. The input tray

6 Camera port: Connect a PictBridge digital camera, the optional HP

7 Handle: Extend to carry the printer.

8 Printer screen: Lift up to adjust the viewing angle. You can preview

9 USB port: Connect the printer to a computer using the supplied USB

10 Power cord connection: Connect the power cord here.

opens automatically when you open the output tray. To close the
input tray you must close the output tray first.

the paper properly.

Inkjet print cartridge.

opens automatically when you open the output tray.

Bluetooth wireless printer adapter, an iPod, or a USB flash/thumb
drive here.

photos, make selections from the printer menu, and more from this
screen.

cable here.

The HP Photosmart at a glance 9

Chapter 2

Figure 2-2 Internal battery compartment

Label Description

1 Battery compartment cover: Open this cover on the bottom of the

2 Internal battery: The HP Photosmart Internal Battery. You must

3 Internal battery compartment: Insert the optional HP Photosmart

4 Battery compartment button: Slide this button to release the

printer to insert the optional HP Photosmart Internal Battery.

purchase the battery separately.

Internal Battery here.

compartment cover.

Control panel buttons and indicator lights

Figure 2-3 Control panel and indicator lights

Label Description

1 On: Press to turn the printer on or off.

2 Status light: Flashing if there is an error or if some user action is

3 Battery light: Solid if the optional battery is charged, flashing if the

required.

battery is charging.

10 Get started

The touch screen and stylus

This section describes how to use the touch screen and stylus to interact with the printer.

•

Use the touch screen
Use the stylus

•

Use the touch screen

Use your fingers on the touch screen for most operations, such as photo navigation,
printing, making selections in the printer menus, or touching the onscreen buttons in the
quick touch frame that borders the photo viewing area of the touch screen. The printer
chirps once for each button press. You can change the volume of the sounds or turn them
off in the Preferences menu. You can also use the stylus for these activities, but it is
designed primarily for drawing and entering captions through the touch screen keyboard.
For more information, see “

NOTE: The quick touch frame buttons are displayed only when the printer is turned

on.

Get creative” on page 27.

Figure 2-4 Quick touch frame

Label Description

1 Printer menu: Touch to access the printer menu.

2 Cancel: Press to stop a print action.

3 Arrows: Touch to navigate through photos or Get Creative menus.

4 Back: Press Back to step back one menu screen at a time.

5 Print: Touch to print the current photo or selected photos.

The printer status bar also appears on the top of most screens. The information available
on it varies according to what screen you are viewing. Touch it to open the printer status
dialog box which displays detailed information on the following:

• How many photos are being printed and how much time remains for the print job.

• How much charge remains in the optional battery.

The touch screen and stylus 11

Chapter 2

Table 2-1 Printer status bar icons

Printer status icon Description

Ink level: Indicates the amount of ink estimated to be remaining in

the print cartridge.

Estimated time remaining: Indicates estimated print time remaining
in the print queue.

Battery status: Indicates how much charge remains on the optional
printer battery, if installed.

Number of copies selected: Displays the number of photos selected
for printing.

Photo icons appear on photos and video clips in thumbnail and 1-up views. Some icons
show the status of a photo or video clip. Others can affect the photo or video clip when
touched.

Table 2-2 Photo icons

Photo icon Description

Print status: Indicates the photo is printing.

Copies: Touch in 1-up view to change the number of copies to be

printed.

Selection box: Touch to select or deselect a photo or frame of a
video.

Rotate: Touch in 1-up view to rotate the photo 90 degrees clockwise
for each press of the icon.

Red-eye: Indicates a photo in 1-up view that has red-eye removed.
The icon flashes on a photo undergoing red-eye removal.

Video: Indicates a video clip. Touch to play the video clip.

12 Get started

Related topics

View estimated ink levels” on page 54

“

Use the stylus

Use the stylus to draw on a photo or to enter a caption for a photo through the touch
screen keyboard. For more information, see “

NOTE: If the printer is set to a language that does not use the roman alphabet, the

printer displays the English keyboard.

CAUTION: To prevent damage to the touch screen, never use any sharp objects or

any device other than the stylus that comes with the printer or an approved
replacement.

There are two stylus storage areas on the printer: a slot that stores the stylus until you
need to use it and a hole where you can rest the stylus and keep it handy.

Get creative” on page 27.

Figure 2-5 Stylus storage areas

Label Description

1 Stylus well: Place the stylus here to keep it handy while you work

2 Stylus storage slot: Securely store the stylus here when moving the

Printer menus

The printer menus contain many features for printing photos, changing print settings, and
more. The menus, when opened, overlay the current photo on the screen.

This section contains the following topics:

•

How to use the printer menus
The menus

•

with your photos.

printer or between sessions.

Printer menus 13

Chapter 2

How to use the printer menus

The printer menus contain many features for printing photos, changing print settings, and
more.

Label Description

1 Menu name: The name of the current menu.

2 Menu option: The options available in the current menu.

3 Menu scroll arrows: Touch to scroll through menus or menu options.

TIP: The printer menus contain many useful commands and options, but common

functions, such as printing, are usually available by touching an icon on the quick
touch frame.

To use the printer menus

1. Touch the Menu icon on the quick touch frame to open the printer menus, and then

press the scroll arrows to navigate through the menus.

2. Touch a menu name to open the options under the menu. Menu options that are not
accessible are dimmed. The current menu option is indicated by a check mark.

3. Touch an option to open it or to perform the operation it indicates.

4. To exit a menu, touch the

14 Get started

icon on the quick touch frame.

The menus

Specialty Printing Projects

Some printer functions may be unavailable and grayed out in the printer menus when a
selected specialty printing project mode is turned on.

• Panoramic photos: Touch to turn panoramic printing On or Off (default). Touch

• Photo stickers: Touch to turn sticker printing On or Off (default). Touch On to print

• Passport photos: Touch to turn passport photo mode On or Off (default). A separate

• CD/DVD tattoo: Touch to turn CD/DVD tattoo mode On or Off (default).

Print options

• Print All: Touch to print all the still photos in the camera, one borderless photo per

• Print Index Page: Touch to print an index of all photos, 24 photos per page.

Slide show

• Start Slide Show: Touch to start a slide show.

• Slide Show Settings: Touch to set slide show preferences. You can choose Loop,

On to print all selected photos with a 3:1 aspect ratio; load 10 x 30 cm (4 x 12 inches)
paper before printing. When a photo is selected, a green bounding box shows the
area to be printed. Touch Off to print with a normal 3:2 aspect ratio.

one photo 16 times per page, and then load special sticker media. Touch Off to print
using 1-up mode.

page is printed for each selected photo (in the passport photo size that is chosen),
and each printed page contains the number of photos of the selected size that will fit
on the page.

page.

Duration between images, Transitions, and Random.

Tools

• Bluetooth

• Device address: Some devices with Bluetooth wireless technology require you
to enter the address of the device they are trying to locate. This menu option
shows the printer address.

• Device name: You can select a name for the printer that appears on other devices
with Bluetooth wireless technology when they locate the printer.

• Passkey: When the Bluetooth Security level of the printer is set to High, you
must enter a passkey to make the printer available to other Bluetooth devices.
The default passkey is 0000.

• Visibility: Select Visible to all (default) or Not visible. When Visibility is set to

Not visible

, only devices that know the printer address can print to it.

Printer menus 15

Chapter 2

• Security level: Select Low (default) or High. The Low setting does not require
users of other devices with Bluetooth wireless technology to enter the printer
passkey. High requires users of other devices with Bluetooth wireless technology
to enter the printer passkey.

• Reset Bluetooth options: Select to reset all items in the Bluetooth menu to their
default values.

• Photosmart Share (Instant Share): Touch to share photos on an inserted memory
card with family and friends. The printer must be connected to a computer and the
printer software must be installed on the computer.

• Test & Sample Pages

• Print test page: Touch to print a test page containing information about the printer

that can help in troubleshooting problems.

• Print sample page: Touch to print a sample page useful for checking the print

quality of the printer.

Cartridge

• Align cartridge: Touch to align the print cartridge, which ensures high print quality
prints. Do this if colors in the printouts are misaligned, or if the alignment page does
not print correctly when you install a new print cartridge.

• Clean cartridge: Touch to clean the print cartridge. After cleaning, you will be asked
if you want to continue to second-level cleaning (touch Yes or No), and if you touch
Yes another cleaning cycle is completed. Next you will be asked if you want to
continue to third-level cleaning (touch Yes or No).

Help

Help tips appear on the printer screen whenever you begin an Edit Photo or Get Creative
operation, such as cropping a photo or adding a frame. Follow the instructions on the
printer. If you turn this feature off, you can turn it back on by setting the Reset Help Tips
preference to Yes in Preferences.

• Photo printing tips: Touch to read the top ten printing tips.

• Printer features: Touch to see information about printer features.

• Print from imaging devices: Touch to see information about printing from imaging
devices.

• Get Creative tips: Touch to see information about the Get Creative aspects of the
printer.

• Printing specialty projects: Touch to see information on printing specialty projects.

• Troubleshooting and maintenance: Touch to see information on troubleshooting
and maintenance.

• Getting assistance: Touch to read how to obtain help with the printer.

Preferences

• Sound: Touch to change the sound volume to High, Medium (default), Low, or
Off.

• Reset Help Tips: Touch Yes to reset the help tips, if they have been turned off.

•

Photo Fix: Touch to turn Photo Fix enhancements On (default) or Off.

16 Get started

• Print quality: Touch to change the print quality. Choose between Best, Normal, or
Fast Normal print quality.

• Paper type: Touch to change the type of paper on which to print. Choose between
HP Advanced, HP Premium, Other, Plain, or Other, Photo. HP recommends using
HP Advanced Photo Paper for best results. If you are printing on non-HP paper or
other media, choose Other so that the printer sets itself appropriately.

• Date/time: Touch to show a date/time stamp on your printed photos. Touch Date/
time, Date only, or Off (default).

• Colorspace: Touch to choose a colorspace (a three-dimensional mathematical
model for organizing color). The colorspace you select affects the colors in your
printed photos. Select Adobe RGB, sRGB, or Auto-select (default). The Auto-
select default tells the printer to use the Adobe RGB colorspace, if available. The
printer defaults to sRGB if Adobe RGB is not available.

• Borderless: Touch to turn borderless printing On (default) or Off. When borderless
printing is turned off, all pages print with a narrow white border around the outside
edges of the paper.

• Demo Mode: Touch to turn Demo Mode On or Off (default). When Demo Mode is
on, the printer displays sample images a user can edit and print. If no interaction with
the demo takes place within two minutes, a slideshow starts with information about
printer features.

• Restore defaults: Touch to restore printer defaults: Yes or No (default). Touching
Yes restores the original factory preferences.

• Language: Touch to change the language used on the printer screen.

Printer menus 17

Chapter 2

18 Get started

3 Paper basics

Learn how to choose the right paper for your print job and how to load it into the input
tray for printing.

•

Choose the best paper for the job
Load your paper

•

Choose the best paper for the job

Use HP Advanced Photo Paper. It is especially designed to work with the inks in your
printer to create beautiful photos. Other photo papers will produce inferior results.

For a list of available HP-designed inkjet paper, or to purchase supplies, go to:

•

www.hpshopping.com (U.S.)
www.hpshopping.ca (Canada)

•

www.hp.com/eur/hpoptions (Europe)

•

www.hp.com (All other countries/regions)

•

The printer is set by default to print the best quality photos on HP Advanced Photo Paper.
If you print on a different type of paper, be sure to change the paper type. For information
on changing the paper type in the printer menu, see “
information on changing the paper type when printing from a computer, see “

print settings for the print job” on page 43.

Load your paper

Load your paper” on page 19. For

Change the

Paper loading tips:

• You can print on photo paper, index cards, L-size cards, A-6 cards, or panoramic
paper.

• Before loading paper, slide out the paper-width guide to make room for the paper.

• Load only one type and size of paper at a time. Do not mix paper types or sizes in
the input tray.

• Do not load more than 20 sheets of photo paper.

• Do not load more than 10 sheets of 10 x 30 cm (4 x 12 inches) photo paper for
panoramic printing. Loading more than ten sheets can cause paper feed problems.

• If you are using tabbed paper, load the paper so the tab feeds in last.

Paper basics 19

Chapter 3

To load paper

1. Open the output tray. The input tray opens automatically.

2. Load up to 20 sheets of photo paper with the print side or glossy side facing the front

of the printer. If you are using tabbed paper, load the paper so tab feeds in last. When
loading, slide the paper to the left side of the input tray and push the paper down firmly
until it stops.

3. Adjust the paper-width guide to fit close to the edge of the paper without bending the
paper.

To change the paper type

TIP: If you are printing on a paper type other than the recommended HP Advanced

Photo Paper, be sure to change the paper type setting to improve the results. Best
quality can be achieved with HP Advanced Photo Paper only.

1. Touch the Menu icon on the quick touch frame to open the printer menus.

2. Scroll to and touch Preferences.

3. Touch Paper type, and then touch the desired paper type to select it.

• HP Advanced Photo Paper (default)

• HP Premium Photo Paper

• Other, Plain

• Other, Photo

If you are printing from a computer, change the paper type and other printer settings in
the print dialog box. For more information, see “

“

Change the print settings for the print job” on page 43.

You can select from a greater number of paper sizes when you print from a computer
than when you print without a computer. When you print without a computer, the printer
senses the paper size being used.

20 Paper basics

Print from a computer” on page 39 and

4 Print without a computer

This section contains the following topics:

Print from a PictBridge-certified camera or device

•
Print from a memory card

•
Print from a Bluetooth device

•
Print photos from an iPod

•
Get creative

•
Enhance or edit your photos

•

Print from a PictBridge-certified camera or device

This section describes the procedure for printing from a PictBridge digital camera. The
procedure for printing from other PictBridge devices—such as camera phones and other
image capture devices—is very similar. Review the documentation that came with your
PictBridge device for specific information.

NOTE: If you disconnect the camera while printing, all print jobs are cancelled.

To print using a PictBridge-certified camera

1. Load HP Advanced Photo Paper into the printer.

2. Turn on the PictBridge-certified digital camera.

3. Make sure the USB configuration setting of the camera is set to Digital Camera, and

then connect the camera to the camera port of the printer using the USB cable that
came with the PictBridge-certified camera. The memory card/camera port light
flashes while the camera establishes a connection to the printer, and then turns solid.

See the camera documentation for more information about the USB configuration
setting. The name of the setting and its options may differ on non-HP digital cameras.

4. If you already selected photos for printing on the camera, the Print DPOF Photos?
dialog box is displayed on the camera. Select No to bypass printing pre-selected
photos. DPOF (Digital Print Order Format) lets the user mark photos on a digital
camera for printing and include other image information, such as number of copies
to be printed.

5. Use the options and controls on your camera to print your photos. See the camera
documentation for more information. The On light and the memory card/camera port
light on the printer flash while the photos are printing.

Print from a memory card

This section explains how to print digital photos that are stored on a memory card. You
can select photos while the memory card is in the camera (Digital Print Order Format, or
DPOF) or while the memory card is in the printer. Printing from a memory card requires
no computer and does not drain your digital camera's batteries.

•

Supported memory cards
Insert a memory card

•

Print without a computer 21

Chapter 4

• Print photos from a memory card
Save photos from a memory card to another device

•
Remove a memory card

•

Label Description

1 xD-Picture Card

2 Compact Flash I and II

3 Memory Stick

4 Secure Digital, MultiMediaCard (MMC)

Supported memory cards

The HP Photosmart printer can read a variety of memory cards. These cards are
manufactured by several vendors and are available in a variety of storage capacities.

• CompactFlash Type I and II

• MultiMediaCard

• Secure Digital

• Memory Sticks, Memory Stick Duo, Memory Stick PRO Duo

• xD-Picture Card

• miniSD Card with SD adapter

CAUTION: Using unsupported memory cards may damage the memory card and

the printer.

Insert a memory card

Find your memory card in the following table and use the instructions to insert the card
into the printer.

Memory card How to insert the memory card

CompactFlash

Front label faces up, and if the label has an arrow, the arrow points

•

toward the printer
Edge with metal pinholes goes into the printer first

•

22 Print without a computer

(continued)

Memory card How to insert the memory card

MultiMediaCard

•

•

Secure Digital

•

•

•

Memory Stick

•

•

•

xD-Picture Card

•

•

Print photos from a memory card

This section describes several ways to print photos from a memory card, including one
photo, multiple photos, multiple copies of the same photo, and so on.

Angled corner is on the right
Metal contacts face down

Angled corner is on the right
Metal contacts face down
If you are using a miniSD card, attach the adapter that came with

the card before you insert the card into the printer

Angled corner is on the left
Metal contacts face down
If you are using a Memory Stick Duo™ or Memory Stick PRO

™

Duo

card, attach the adapter that came with the card before you

insert the card into the printer

Curved side of card points toward you
Metal contacts face down

One touch photo prints

1. Navigate through the photos on the inserted memory card.

2. Touch the photo you want to print to display it in 1-up view.

3. Touch the Print icon on the quick touch frame once for each copy you want to print.

4. Navigate to the next photo you want to print. You do not have to wait for the first photo

to finish printing.
You can continue to browse through and print photos in 1-up view, or you can touch

and browse through your photos in thumbnail view.

To select, add copies, and print multiple photos

1. Navigate through the photos on the inserted memory card in the default thumbnail

view.

2. Touch a photo you want to print to view it in 1-up view, and then touch the Selection
box icon on the photo to select the photo.

Print from a memory card 23

Chapter 4

3. If you want several copies of the same photo, touch the Copies icon on the photo,
set the number of copies to be printed, and then touch OK.

4. Touch the arrow keys to browse through photos and select other photos you want to
print. To return to the thumbnail view, touch

.

5. When you finish selecting photos, press the Print icon on the quick touch frame to
print all selected photos.

To print all photos

NOTE: Make sure no photo is selected. If you are in 1-up view, touch to return

to thumbnail view first.

1. Touch the Print icon on the quick touch frame while viewing photos in the default
thumbnail view.

2. Touch Yes to print all photos on the inserted memory card.

To print a photo index

1. Touch the Menu icon on the quick touch frame.

2. Touch Print Options, and then touch Print Index Page.

A photo index shows thumbnail views and index numbers for photos on a memory card.
Use an index card instead of photo paper to cut costs when printing index pages.

To print camera-selected photos

NOTE: DPOF (Digital Print Order Format) provides information to the printer about

photos preselected on the camera for printing, along with information on the number
of copies to be printed and other image settings.

1. Insert a memory card that contains camera-selected (DPOF) photos.

2. Touch Yes when the printer asks you whether you want to print the camera-selected

photos.

To print a frame from a video clip

1. Insert a memory card that has a video clip on it.

2. Navigate to the video clip and display it in 1-up view. The first frame in the clip appears

with the video icon overlaying it.

3. Touch the icon to play the video clip.

4. When the frame you want to print appears, touch the Pause button, and then touch

the Print icon.

5. To print multiple frames from the video clip, touch the Pause button and then the
Select button on each frame you want to print. Then touch the

and then the

Print icon.

NOTE: The image resolution in video clips is typically lower than that of digital

photos; therefore, you may notice that the print quality of your video clip frames is
lower than the print quality of your photos.

NOTE: This printer supports several, but not all, video file formats. For a list of

supported video file formats, see “

Printer specifications” on page 81.

24 Print without a computer

To cancel printing

1. Touch Cancel on the quick touch frame when viewing a photo in 1-up view.

If the current photo is not in the print queue
▲ Click Yes in the Cancel All Printing dialog box.

If there is only one photo in the print queue

▲ The print is cancelled without displaying a dialog box.

If the current photo is in the print queue
▲ Touch This Image or All Images in the Cancel Printing dialog box.

Save photos from a memory card to another device

You can save photos from a memory card inserted in the printer to another device, such
as a thumb drive connected to the printer, without using a computer. For information on
transferring photos from a memory card to a computer, see “

computer” on page 40.

To save photos from a memory card to another device

1. Insert a memory card and connect a storage device to the camera port.

2. Touch Yes when prompted to save the photos to the storage device.

3. When prompted, remove the storage device.

Remove a memory card

CAUTION: Do not pull out the memory card while the memory card/camera port light

is flashing. A flashing light means the printer or computer is accessing the memory
card. Wait until the light remains solid. Removing a memory card while it is being
accessed may corrupt information on the card or damage the printer and card.

Transfer photos to a

To remove a memory card

▲ When the memory card/camera port light on the printer is solid, it is safe to pull the

card out of the slot.

Print from a Bluetooth device

This section describes how to print from any device with Bluetooth wireless technology,
a short-range communications technology that enables a wide range of devices to
connect with each other without the clutter of cables.

This section contains the following topics:

•

Configure Bluetooth
Print photos from a Bluetooth device

•

NOTE: For more information on Bluetooth wireless technology and HP, go to

www.hp.com/go/bluetooth.

Print from a Bluetooth device 25

Chapter 4

Configure Bluetooth

To access the full configuration options for Bluetooth wireless technology, you need to
configure both the printer and your computer. The way you access these settings
depends on the Bluetooth software you use. This section provides Bluetooth instructions
using the Widcomm software. In general, the default Bluetooth settings on the printer will
work for most users without the need for further configuration.

NOTE: Before you configure the printer, verify that Bluetooth connectivity functions

correctly on the device you want the printer to communicate with. Refer to the
documentation that came with the Bluetooth device for instructions.

To configure Bluetooth settings on the computer

1. Open the Toolbox dialog box. For more information, see “

on page 53.

2. Click the Configure Bluetooth Settings tab.

3. Make changes and then click Apply.

To configure Widcomm Bluetooth software on the computer

1. Right-click the Bluetooth icon in the Bluetooth tray, and select Explore My Bluetooth
Places.

2. In Bluetooth Tasks, click View devices in Range.

3. When the printer appears in the device list, click the Printer icon, then click OK.

4. Select Yes or No to choose the encryption options:

If the security level is set to High, select Yes, then click Next. You will be prompted
to enter a passkey.

a. To find the passkey, press the Menu button on the printer control panel.
b.Select Bluetooth, then select Display Passkey.

The passkey appears on the printer screen.

c. Enter the passkey in the Bluetooth Pin Code field, and then click OK.

5. From the Windows Control Panel, click Printers & Faxes, then click Add Printer.

6. Click Local Printer, then click Next. The Printer Properties dialog box appears.

7. Click the General tab, and enter a name for the printer.

8. Click OK.

Toolbox dialog box”

Print photos from a Bluetooth device

The basic procedure for printing from any device with Bluetooth wireless technology is
the same. For more detailed instructions, see the documentation that came with your
Bluetooth device.

To print from a Bluetooth device

1. Connect the optional Bluetooth adapter to the camera port on the printer.

2. Have the device you are printing from search for available Bluetooth printers.

3. Select the HP Photosmart A620 series printer when it appears on the device.

4. Send the print job from the Bluetooth device to the printer. See the documentation for

your Bluetooth device for specific instructions on starting a print job.

26 Print without a computer

Print photos from an iPod

If you have an iPod that can store photos, you can connect your iPod to the printer and
print the photos.

Before you begin

Check that the images you copy to the iPod are in JPEG format.

NOTE: iPods might not be available in your country/region.

To import photos to an iPod

1. Copy photos from a memory card to your iPod using the Belkin Media Reader for

iPod.

2. Verify that photos are on your iPod by selecting Photo Import on the iPod menu.
Photos appear as Rolls.

To print photos from an iPod

1. Connect the iPod to the camera port of the printer using the USB cable that came

with the iPod. Once the photos are read they appear on the touch screen.

2. Select the photo(s) you want to print and touch the Print icon on the quick touch
frame. The basic procedure for selecting and printing photos from an iPod is the same
as when printing from a memory card. For more information, see “

a memory card” on page 23.

Get creative

Print photos from

The printer provides several creative options you can apply to photos, including captions,
frames, special effects, and more. You can then print a modified photo. Get Creative
actions are not saved with the photo, so your original file remains untouched.

NOTE: The Get Creative features available on the printer may vary by country/region

and/or model.

• Draw on photos
Add captions

•
Add frames

•
Add clip art

•
Create albums

•
Use Design Gallery

•
Create and view slide shows

•
Specialty printing projects

•

Print photos from an iPod 27

Chapter 4

To access creative options

1. View a photo in 1-up view.

2. Touch Get Creative.

3. In the Get Creative Menu, touch the desired creative option. Use the onscreen

arrows to navigate through all the creative options available.

Draw on photos

The Scribble creative option lets you draw on the current photo with the stylus. You can
change the color and line weight or switch to an eraser tool to edit drawings already on
the photo.

To use the Scribble creative option

1. Touch Get Creative when viewing a photo in 1-up view.

2. Touch the Scribble creative option. Use the onscreen arrows to navigate to this

3. Select a draw color and line weight by touching the appropriate button on the touch

4. Use the stylus to draw on the current photo. You can touch the eraser button on the

Add captions

The Caption creative option lets you add text (24 characters maximum) to the current
photo by using an touch screen keyboard. You can select from five fonts and six colors

option if it is not visible.

screen.

touch screen to switch to the eraser tool and then erase part of anything you have
drawn.

After a drawing has been added to a photo, you can later delete it by touching the
Edit Photos button in 1-up view and then touching Remove Drawing.

28 Print without a computer

for the text. The keyboard is in the language set for the printer, so long as the language
uses roman characters. For non-roman languages, the English keyboard is displayed.

To use the Caption creative option

1. Touch Get Creative when viewing a photo in 1-up view.

2. Touch the Caption creative option. Use the onscreen arrows to navigate to this option

if it is not visible.

3. Type on the onscreen keyboard. You can switch among four keyboard layouts —
Uppercase, lowercase, numbers, and accents — by touching the appropriate key on
the keyboard: Caps, 123+, or àêö. Use the stylus to make typing easier.

4. Touch Done and chose a font and color when prompted.
After a caption has been added to a photo, the next time you select the photo and

access the Get Creative menu, you can click Remove Caption to delete the caption
from the photo.

Add frames

The Frames creative option lets you add a frame to the current photo. You can select
from several categories, including: Seasonal, Kids, General, and Special. Each frame
has a landscape and portrait version.

Get creative 29

Chapter 4

To use the Frames creative option

1. Touch Get Creative when viewing a photo in 1-up view.

2. Touch the Frames creative option. Use the onscreen arrows to navigate to this option

3. Touch the desired category to view the frames available in that category. Touch

4. Touch the desired frame.

5. Adjust the photo by using the Zoom buttons. You can move the photo around within

6. When you are finished, touch Done.

7. In the Add Frame To dialog box, touch This Photo or All photos, as desired.

Add clip art

The Clip Art creative option lets you add clip art to the current photo. You can select from
several categories, including: Seasonal, Kids, General, and Special.

if it is not visible.

to return to the main Frames window to select a different category.

the frame with your finger or rotate it by touching the Rotate button.

After a frame has been added to a photo, you can later delete it by touching the Edit
Photos button in 1-up view and then touching Remove Frame. Follow the prompts
on the touch screen.

To use the Clip Art creative option

1. Touch Get Creative when viewing a photo in 1-up view.

2. Touch the Clip Art creative option. Use the onscreen arrows to navigate to this option

if it is not visible.

3. Touch the desired category to view the clip art available in that category. Touch
to return to the main Clip Art window to select a different category.

4. Touch the desired clip art.

5. Adjust the clip art using the appropriate onscreen buttons to make it larger or smaller

or to rotate it. Move it around on the photo by dragging it with your finger or the stylus.

6. When you are finished, touch Done.

After clip art has been added to a photo, the next time you use the Clip Art creative
option with that photo, you will be prompted whether you want to add more clip art to
the photo or remove clip art currently on the photo.

30 Print without a computer

Create albums

The Albums creative option lets you add photos to photo album books. You can select
from several categories, including: Seasonal, Kids, General, and Special.

To use the Albums creative option

1. Touch Get Creative when viewing a photo in 1-up view.

2. Touch the Albums creative option. Use the onscreen arrows to navigate to this option

if it is not visible.

3. Touch the desired category to view the albums available in that category. Touch

4. Touch the desired album.

5. Follow the prompt to use selected photos (if any) or to select photos.

6. Touch Done when you are ready to preview the album.

7. In the Album Pages window the recommended number of pages that will create the

best looking album is displayed. Change the number of pages if desired, and then
touch OK.
The album opens with the selected photos placed on pages. The first selected photo
appears on the album cover page. Use the onscreen arrows to move among the
pages of the album.

8. Touch the Shuffle button to move photos among the template positions on the current
page. Touch Shuffle repeatedly, if necessary, until the photos are in the desired
positions.

NOTE: If you want to zoom or rotate a photo, do it before you enter album mode.

You cannot manipulate a photo when you are viewing it in an album.

to return to the main Album window to select a different category.

NOTE: If the template has both portrait and landscape positions, note that

photos will rotate only into positions with the same orientation as themselves.

9. Press the Print button to print the album.

NOTE: Deleting a photo used in an album also deletes the album.

Get creative 31

Chapter 4

Use Design Gallery

The Design Gallery creative option lets you apply special effects. You can modify the
effect by changing the settings available for that effect.

To use the Design Galley creative option

1. Touch Get Creative when viewing a photo in 1-up view.

2. Touch the Design Gallery creative option. Use the onscreen arrows to navigate to

this option if it is not visible.

3. Touch the desired effect and change its available variables when prompted, if you
want to modify how the effect looks on the current photo.

4. When you are finished, touch Done.

5. When prompted, touch This Photo or All photos, to apply the effect, as desired.

After a Design Galley effect has been applied to a photo, the next time you use the
Design Galley creative option with that photo, you will be prompted whether you want
to add more effects to the photo or remove the last effect applied to the photo.

Create and view slide shows

Play your favorite photos as a slide show on the printer touch screen. It is a fun and
convenient way to share your photos with family and friends. You can also print all or just
some of the photos in the slide show as you view it.

To view photos in a slide show

1. Insert a memory card.

2. Navigate through and select photos to view in the slide show.

3. Touch the Menu icon on the quick touch frame, touch Slide Show, and then Start
Slide Show.

If no photos are selected, you will be prompted to select some or to use all the photos
in the slide show.

To change slide show settings, touch the Settings icon before touching Start Slide
Show. For information on slide show settings, see the slide show section of “

menus” on page 15.

4. Touch anywhere on the touch screen to pause the slide show. Touch Resume to
continue the slide show.

5. Touch Exit to stop the slide show.

32 Print without a computer

The

To print from a slide show

1. When the photo you want to print is displayed, touch anywhere on the touch screen

to pause the slide show.

2. Touch the Print icon to print the photo. The slide show resumes after printing.

Specialty printing projects

This section discusses several specialty printing projects, special printing modes you can
turn on, when printing directly from the printer.

•

Panoramic photos
Photo stickers

•
Passport photos

•
CD/DVD labels

•

Panoramic photos

To use Panoramic Photos mode

1. Touch the Menu icon on the quick touch frame.

2. Touch Specialty Printing Projects, and then touch Panoramic Photos.

3. Touch On, and then load 10 x 30 cm (4 x 12 inches) paper when prompted.

4. Browse through your photos and touch one to open it in 1-up view.

While Panoramic Photos mode is on, the printer displays photos in the panoramic
aspect ratio. This means only part of each photo appears. To change the area of the
photo that prints, touch the photo to open it in 1-up view, and then touch the Crop
icon. The entire photo is displayed, but the crop box is in the panoramic aspect ratio.
Move the crop box around the photo with your finger to select the area of the photo
you want to print as a panoramic photo. For more information on cropping, see “

a photo” on page 35.

5. Touch the Print icon on the quick touch frame.

6. If you are finished printing in Panoramic Photos mode, touch Yes at the prompt to

exit Panoramic Photos mode and return to a normal 3:2 aspect ratio.

Crop

Photo stickers

You can print 16 copies of a single photo on 16-up photo sticker paper using the procedure
below.

NOTE: Photo sticker paper is not available in all countries/regions.

Load a single sheet of 16-up photo sticker paper at a time.

To use Photo Stickers mode

1. Touch the Menu icon on the quick touch frame.

2. Touch Specialty Printing Projects, and then touch Photo Stickers.

3. Touch On and then load photo sticker media when prompted.

4. Browse through your photos and touch one to open it in 1-up view.

Get creative 33

Chapter 4

5. Touch the Print icon on the quick touch frame. The printed sheet contains 16 copies
of a single photo.

6. If you are finished printing in Photo Stickers mode, touch Yes at the prompt to exit
Photo Stickers mode.

Passport photos

To use Passport Photos mode

1. Touch the Menu icon on the quick touch frame.

2. Touch Specialty Printing Projects, and then touch Passport Photos.

3. Touch On, and then select one of the following sizes, when prompted:

•2 x 2 inches

• 25 x 36 mm

• 35 x 45 mm

• 36 x 51 mm

• 45 x 55 mm

4. Touch OK and then load photo paper, if needed.

5. Browse through your photos and touch one to open it in 1-up view.

While Passport Photos mode is on, the printer displays photos in the selected aspect
ratio. This means only part of each photo appears. To change the area of the photo
that prints, touch the photo to open it in 1-up view, and then touch the Crop icon. The
entire photo is displayed, but the crop box is in the selected aspect ratio. Move the
crop box around the photo with your finger to select the area of the photo you want
to print as a passport photo. For more information on cropping, see “

Crop a photo”

on page 35.

6. Touch the Print icon on the quick touch frame. The printed sheet contains as many
copies of a photo as will fit on the page, depending on the passport photo size
selected.

7. If you are finished printing in Passport Photos mode, touch Yes at the prompt to exit
Passport Photos mode.

CD/DVD labels

To use CD Tattoo mode

1. Touch the Menu icon on the quick touch frame.

2. Touch Specialty Printing Projects, and then touch CD Tattoo.

3. Touch On, and then load CD/DVD label media, when prompted.

4. View the photo to be used as a CD/DVD label in 1-up mode, and then touch the
Crop icon.

5. When the circular crop box overlay area of the CD label is displayed on the screen,

move it around with your finger to position the label on the photo, and then press

Done. For more information on cropping, see “

6. Touch the Print icon on the quick touch frame.

7. If you are finished printing in CD Tattoo mode, touch Yes at the prompt to exit CD

Tattoo mode.

34 Print without a computer

Crop a photo” on page 35.

Enhance or edit your photos

You can enhance or edit your photos in various ways, as explained in the following:

•

Use Photo Fix
Crop a photo

•
Remove red-eye from your photos

•
Adjust photo brightness

•
Change print quality

•
Delete a photo

•

Use Photo Fix

Photo Fix automatically enhances your photos using HP Real Life Technologies that:

• Sharpen blurred photos.

• Improve the dark areas of a photo without affecting the light areas of a photo.

• Improve the overall brightness, color, and contrast of photos.

Photo Fix is on by default when you turn on the printer. If you want to print a photo without
using the Photo Fix improvements, turn off Photo Fix.

To turn off Photo Fix

1. Touch the Menu icon on the quick touch frame.

2. Touch Preferences, and then touch Photo Fix.

3. Touch Off.

Photo Fix remains off until you turn it on again. Photo Fix is always on for Bluetooth or
PictBridge printing.

Crop a photo

The Crop feature lets you crop the current photo. You can change the amount and area
of the photo to crop.

To crop a photo

1. Touch Edit Photo when viewing a photo in 1-up view.

2. Touch Crop Photo.

3. Touch the Zoom In and Zoom Out icons to adjust the amount of cropping.

4. Touch the Rotate icon if you want to rotate the crop box 90 degrees clockwise.

5. Drag the crop box with your finger to reposition it, and then press Done.

The crop box shows how much of the photo will be cropped. The crop box turns red
if the amount cropped causes the photo to print at a resolution below 100 dpi.

Enhance or edit your photos 35

Chapter 4

Remove red-eye from your photos

The printer provides a way to reduce red-eye that can occur in photos taken with a flash.

To remove red-eye

1. Touch Edit Photo when viewing a photo with red-eye in 1-up view.

2. Touch Remove Red-Eye.

The Red-eye icon flashes and then displays continuously after red-eye removal.
A message is displayed If the printer does not detect red-eye in the photo.

3. To undo red-eye removal, touch Edit Photo when viewing the photo with red-eye
removed and then touch Undo Red-Eye.

Adjust photo brightness

To adjust photo brightness

1. Touch Edit Photo when viewing a photo in 1-up view.

2. Touch Photo Brightness.

3. Touch the arrows to adjust to the desired brightness and then touch Done.

Change print quality

You can set the printer to print photos at a higher or lower level of quality. The default
print quality is determined by the paper type setting. The default print quality setting
produces the highest quality photos, but is also a slightly slower print mode. If you want
to print a photo quickly, and are not concerned with obtaining the highest quality, choose
a lower print quality setting.

To change the print quality setting

1. Touch the Menu icon on the quick touch frame, and then touch Preferences.

2. Touch Print Quality.

3. Select a print quality:

• Best

• Normal

• Fast Normal

4. Touch OK.

This print quality setting remains in effect until you change the paper type setting or
change the print quality setting. For information on changing the paper type, see “

your paper” on page 19.

36 Print without a computer

Load

Delete a photo

You can delete a photo or video clip from a memory card or storage device using the
printer.

To delete a photo

1. View the photo or video clip in 1-up view.

2. Touch Edit and touch Delete. Follow the prompts on the touch screen.

If you delete a photo used in an album, a message appears alerting you that deleting
the photo also deletes the album.
If you delete a photo or a video clip with a video frame currently in the print queue,
the deleted photo or video frame is removed from the print queue.

Enhance or edit your photos 37

Chapter 4

38 Print without a computer

5 Print from a computer

This section describes how to print photos when the HP Photosmart A620 series printer
is connected to a computer, and you want to print an image from an imaging application
such as Photosmart Essential.

This section contains the following topics:

•

Printer software
Transfer photos to a computer

•
Enhance your photos

•
Change the print settings for the print job

•
Print preview

•
Print photos

•
HP Photosmart software

•

Printer software

This section contains the following topics:

•

Printer Properties dialog box
What's This? help

•
Download printer software updates

•

Printer Properties dialog box

When connected to a computer, the printer is controlled by the printer software you
installed on the computer. Use this software, also known as the printer driver, to change
the print settings and to begin print jobs.

To change the print settings, open the Printer Properties dialog box.

NOTE: The Printer Properties dialog box is also referred to as the Printing

Preferences dialog box.

To open the Printer Properties dialog box

1. Open the file that you want to print.

2. Click File, click Print, and then click Properties or Preferences.

The Printer Properties dialog box is displayed.

NOTE: The path to the Printer Properties dialog box can vary depending on the

software program you are using.

What's This? help

Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “

What's This? help” on page 40.

Print from a computer 39

Chapter 5

What's This? help

Use What's This? help to learn more about the available printing options.

To use What's This? help

1. Move the cursor over the feature that you want to learn more about.

2. Click the right mouse button.

The What's This box is displayed.

3. Move the cursor over the What's This? box, and then click the left mouse button.
An explanation of the feature is displayed.

Download printer software updates

Download the latest printer software update every few months to ensure you have the
latest features and improvements.

To download a printer software update

1. Make sure you are connected to the Internet.

2. From the Windows Start menu, click Programs or All Programs, point to HP, and

then click HP Software Update.
The HP Software Update window is displayed.

3. Click Next.
HP Software Update searches the HP Web site for printer software updates.

• If the computer has the most recent version of the printer software installed, No

updates are available for your system at this time is displayed in the HP
Software Update window.

• If the computer does not have the most recent version of the printer software

installed, a software update is displayed in the HP Software Update window.

4. If a software update is available, select the check box beside the update name.

5. Click Install.

6. Follow the onscreen instructions.

Download HP Photosmart software

Installing the printer software update you download from the HP Web site does not update
the HP Photosmart software you might have installed on the computer. For information
about updating the HP Photosmart software, see the HP Photosmart Software Help.

Transfer photos to a computer

This section describes how to transfer photos and other files from cameras and memory
cards to a computer, and contains the following topics:

•

Transfer photos from a camera or other device
Transfer photos and files from a memory card

•

Transfer photos from a camera or other device

You can transfer photos to a computer from a connected camera or USB device (like a
Flash drive). To transfer photos, the device must be connected to the printer, and the

40 Print from a computer

printer must be connected to your computer with an appropriate USB cable. In addition
you must have installed the HP Photosmart software. You need to transfer the photos to
your computer to use them in image editing software, including the HP Photosmart
software that came with the printer.

To transfer photos to a computer

1. Connect the printer to the computer with a USB cable.

2. Connect a PictBridge camera to the camera port, or connect another device that

contains the photos you wish to transfer. Turn the camera or device on.

3. HP Solution Center opens on the computer. Click Transfer Photos, and then follow
the prompts on the computer. For more information, see the HP Photosmart Software
Help.

Transfer photos and files from a memory card

This section describes how to transfer photos and non-photo files from a memory card
inserted into the printer to a computer, and contains the following topics:

•

Transfer photos from a memory card to the computer
Transfer non-photo files from a memory card to the computer

•
Delete photos and other files from a memory card

•

Transfer photos from a memory card to the computer

Follow these steps to transfer photos from a memory card to the computer.

To transfer photos from a memory card to a computer

1. Make sure the printer is connected to the computer.

2. Insert a memory card that contains photos into the correct memory card slot in the

printer.

3. HP Solution Center opens on the computer. Click Transfer Photos, and then follow
the prompts on the computer. For more information, see the HP Photosmart Software
Help.

Transfer non-photo files from a memory card to the computer

Follow these steps to save non-photo files from a memory card to the computer.

To transfer files from a memory card to a computer

1. Make sure the printer is connected to the computer.

2. Insert a memory card that contains non-photo files into the correct memory card slot

in the printer.

3.

Right-click the HP Digital Imaging Monitor
select HP Photosmart A620 series > Open E.

NOTE: E may not be the drive letter the computer assigns.

Windows Explorer opens and shows the contents of the card.

4. Drag and drop files from the memory card to a location on the computer.

icon in the Windows taskbar, and

Transfer photos to a computer 41

Chapter 5

NOTE: You can also use Windows Explorer to copy files from the computer to the

memory card.

Delete photos and other files from a memory card

Follow these steps to delete photos and other files from a memory card.

To delete photos or files from a memory card

1. Make sure the printer is connected to the computer.

2. Insert a memory card that contains files into the correct memory card slot in the printer.

3.

Right-click the HP Digital Imaging Monitor
select HP Photosmart A620 series > Open E.

NOTE: E may not be the drive letter the computer assigns.

Windows Explorer opens and shows the contents of the card.

4. Select the files you want to delete, then select File > Delete.

Enhance your photos

The printer software offers several features to make printing digital photos easier and to
improve photo quality:

• Use the HP Real Life technology options to touch up photos. For more information,
see “

HP Real Life technology options” on page 42.

• Achieve the highest resolution with Maximum dpi. For more information, see

“

Maximum dpi” on page 43.

Learn how to add professional touches to digital photographs:

• Use advanced color settings to improve printed colors. For more information, see

“

Use advanced color settings” on page 45.

• Print black and white photos. For more information, see “

photos” on page 50.

• Use HP Advanced Photo Paper for easy to handle, sturdy, glossy photo paper with
an instant-dry finish resistant to water, smears, fingerprints and humidity. For more
information, see “

Choose the best paper for the job” on page 19.

icon in the Windows taskbar, and

Print black and white

HP Real Life technology options

HP Real Life technologies enhance the quality of your printed photos.
In most cases, you do not need to change the Basic default print setting. The Basic setting

sharpens the images that you print, and improves the quality and clarity of low resolution
images, such as those downloaded from the Internet.

You can change the setting to Full if the images that you print are under exposed or over
exposed, contain dark areas or red eye, or have colors that appear washed out.

You can also select the Off setting if you prefer to edit the image manually in a software
program such as HP Photosmart software.

42 Print from a computer

To change the HP Real Life technologies setting

1. Open the Printer Properties dialog box. For more information, see “

2. Click the Features tab.

3. In the HP Real Life technologies Photo fix drop-down list, select the appropriate

Maximum dpi

Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such

as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Photosmart printer will print.

Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.

To print in Maximum dpi mode

1. Open the Printer Properties dialog box. For more information, see “

2. Click the Features tab.

3. In the Paper Type drop-down list, click More, and then select the appropriate paper

4. In the Print Quality drop-down list, click Maximum dpi.

Printer Properties

dialog box” on page 39.

setting for the photo you are printing.

Printer Properties

dialog box” on page 39.

type.

NOTE: To view the maximum dpi that the HP Photosmart printer will print, click

Resolution.

5. Select any other print settings that you want, and then click OK.

Change the print settings for the print job

This section describes how to change print settings, such as paper type or print quality,
when printing from a computer. This section contains the following topics:

•

Change the print quality
Change the paper type

•
Change the paper size

•
Resize a photo

•
Use advanced color settings

•
Create printing shortcuts

•

Change the print settings for the print job 43

Chapter 5

Change the print quality

Choose the print quality and speed to optimize your photo printing.

To select a print quality and speed

1. Open the Printer Properties dialog box. For more information, see “

dialog box” on page 39.

2. Click the Features tab.

3. In the Paper Type drop-down list, select the type of paper that you have loaded.

4. In the Print Quality drop-down list, select the appropriate quality setting for your

project.

Print quality settings

• Draft produces draft-quality output at the fastest printing speed, while using the least
amount of ink.

• Fast Normal produces higher quality output than the Draft setting and prints more
quickly than the Normal setting.

• Normal provides the best balance between print quality and speed and is appropriate
for most documents.

• Best provides the best balance between high quality and speed and can be used for
high quality prints. For most documents, the Best setting prints more slowly than the
Normal setting.

• Maximum dpi optimizes the dots per inch (dpi) that the HP Photosmart prints. Printing
in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space. For more information, see “

Printer Properties

Maximum dpi” on page 43.

NOTE: To see the print resolution for the selected print quality, click the

Resolution button on the Features tab.

Change the paper type

For best results, always select a specific paper type that matches the media you are using
for the print job.

To select a specific paper type

1. Open the Printer Properties dialog box. For more information, see “

dialog box” on page 39.

2. Click the Features tab.

3. Click More in the Paper Type drop-down list, and then select the paper type that you

want to use.

4. Click OK.

5. Select any other print settings that you want, and then click OK.

44 Print from a computer

Printer Properties

Change the paper size

Use the Printer Properties dialog box instead of the software application's Page Setup
dialog box to select a paper size. Some software applications do not list all the paper
sizes the printer supports.

To select a paper size

1. Open the Printer Properties dialog box. For more information, see “

dialog box” on page 39.

2. Click the Features tab.

3. Select a paper size from the Size drop-down list.

For borderless printing, select a borderless paper size, or select a paper size, then
click the Borderless check box.

4. Select any other print settings that you want, and then click OK.

Resize a photo

Use the printer software to print a photo that is formatted for one paper size on another
paper size. Doing this can be useful if you do not have the correct paper size available.

To resize a photo for a different paper size

1. Open the Printer Properties dialog box. For more information, see “

dialog box” on page 39.

2. Click the Features tab.

3. Click Scale to paper size, and then select the target paper size in the drop-down list.

The target paper size is the size of the paper on which you are printing, not the size
for which the document was formatted.

4. Select any other print settings that you want, and then click OK.

Printer Properties

Printer Properties

Use advanced color settings

Use the More color options dialog box to adjust how printed colors appear.
Adjusting these settings causes the printed colors to differ from the colors that appear on

the computer monitor. These settings do not affect the original photo; they only affect how
it prints.

Follow these steps to specify advanced color settings:

To specify advanced color settings

1. Open the Printer Properties dialog box. For more information, see “

dialog box” on page 39.

2. Click the Color tab, and then click the More color options button.
The More color options dialog box is displayed.

Printer Properties

Change the print settings for the print job 45

Chapter 5

3. You can adjust the following settings:

• Adjust the Brightness, Saturation, and Color Tone to affect how overall colors
are printed.

• Adjust the Cyan, Magenta, Yellow, and Black sliders to specify the level of each
color that is used in printing.

NOTE: When you adjust color settings, the changes are reflected in the Preview

box.

4. After specifying the color settings, click OK.

5. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “

Create printing shortcuts

In addition to the printing shortcuts that are available in the Printing Shortcuts list in the
print driver, you can create your own printing shortcuts to save time and ensure
consistency between print jobs.

If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply select
it when printing on transparency film rather than changing the print settings each time.

What's This? help” on page 40.

To create a printing shortcut

1. Open the Printer Properties dialog box. For more information, see “

Printer Properties

dialog box” on page 39.

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

4. Change the print settings to those you want in the new printing shortcut.

5. In the Type new shortcut name here box, type a name for the new printing shortcut,

and then click Save.
The printing shortcut is added to the list.

To delete a printing shortcut

1. Open the Printer Properties dialog box. For more information, see “

Printer Properties

dialog box” on page 39.

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click the printing shortcut that you want to delete.

4. Click Delete.

The printing shortcut is removed from the list.

NOTE: Only the shortcuts that you have created can be deleted. The original HP

shortcuts cannot be deleted.

46 Print from a computer

Print preview

You can preview a document on the computer before printing it. If the print preview does
not look the way you want it to, close the preview window and make the necessary
adjustments to the document or to the print settings. For more information on changing
the print settings, see “

To preview a printed document

1. Open the Printer Properties dialog box. For more information, see “

dialog box” on page 39.

2. Click the Features or the Color tab.

3. Select the Show preview before printing check box.

4. Select any other print settings that you want, and then click OK.

Before the document prints, a preview is displayed.

5. Do one of the following:

• Click OK to print the document.

• Click Cancel to cancel the print job. Adjust the print settings as needed before
printing the document.

Print photos

This sections describes how to print several types of photos and contains the following
topics:

•

Print borderless photos
Print photos with a border

•
Print postcards

•
Print black and white photos

•
Print panoramic photos

•
Print on index cards and other small media

•

Change the print settings for the print job” on page 43.

Printer Properties

Print borderless photos

Use borderless printing to print to the edges of the paper.

Guidelines

• For tips on achieving the best quality prints, see “

• Verify that the photo paper you are using is not rippled or curled.

• Do not exceed the paper tray capacity when loading media. For more information,

Printer specifications” on page 81.

see “

Prepare to print

1. Verify that the printer is turned on.

2. Load photo paper. For more information, see “

photo enhancing” on page 42.

Paper basics” on page 19.

Print preview 47

Chapter 5

Print

NOTE: If your software program includes a photo printing feature, follow the

instructions that are provided with the software program. Otherwise, follow these
instructions.

1. Open the photo in a software program that allows editing, such as HP Photosmart
software.

2. Open the Print Properties dialog box. For more information, see “

Printer Properties

dialog box” on page 39.

3. Click the Printing Shortcuts tab.

4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the

following options:

• Print Quality: Normal or Best

NOTE: For maximum dpi quality, go to the Features tab, and then click

Maximum dpi in the Print Quality drop-down list.

• Paper Type: An appropriate photo paper type

• Paper Size: An appropriate borderless photo paper size

• Orientation: Portrait or Landscape

5. If necessary, change the HP Real Life technology options setting. For more
information, see “

HP Real Life technology options” on page 42.

6. Select any other print settings that you want, and then click OK.
If you printed on photo paper with a tear-off tab, remove the tab to make the document
completely borderless.

Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “

Related topics

“

Change the print settings for the print job” on page 43

48 Print from a computer

What's This? help” on page 40.

Print photos with a border

Guidelines

• To learn how to use the photo printing features, see the “

on page 42 page.

• Verify the photo paper you are using is not rippled or curled.

• Do not exceed the paper tray capacity when loading media. For more information,
see “

Printer specifications” on page 81.

Prepare to print

1. Verify that the printer is turned on.

2. Load photo paper. For more information, see “

Print

NOTE: If your software program includes a photo printing feature, follow the

instructions that are provided with the software program. Otherwise, follow these
instructions.

1. Open the photo in a software program that allows editing, such as HP Photosmart
software.

2. Open the Print Properties dialog box. For more information, see “

dialog box” on page 39.

3. Click the Printing Shortcuts tab.

4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then

select the following options:

• Print Quality: Normal or Best

photo enhancing”

Paper basics” on page 19.

Printer Properties

NOTE: For maximum dpi quality, go to the Features tab, and then click

Maximum dpi in the Print Quality drop-down list.

• Paper Type: An appropriate photo paper type

• Paper Size: An appropriate photo paper size

• Orientation: Portrait or Landscape

5. If necessary, change the HP Real Life technology options setting. For more
information, see “

6. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “

Related topics

Change the print settings for the print job” on page 43

“

HP Real Life technology options” on page 42.

What's This? help” on page 40.

Print photos 49

Chapter 5

Print postcards

Guidelines

• Use only cards and small media that meet the printer paper-size specifications. For
more information, see “

• Do not exceed the paper tray capacity when loading media. For more information,
see “

Prepare to print

1. Verify the printer is turned on.

2. Load cards. For more information, see “

Print

1. Open the Print Properties dialog box. For more information, see “

dialog box” on page 39.

2. Click the Features tab, and then specify the following print settings:

• Paper Type: Click More, click Specialty Papers, and then select an appropriate

• Print Quality: Normal or Best

• Size: An appropriate card size

3. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “

Printer specifications” on page 81.

Printer specifications” on page 81.

Paper basics” on page 19.

Printer Properties

card type.

What's This? help” on page 40.

NOTE: If an out-of-paper message is displayed, see “Paper basics” on page 19 for

help in resolving the problem.

Related topics

Change the print settings for the print job” on page 43

“

Print black and white photos

Guidelines

• To print a photo that is already black and white you do not need to adjust the color
settings; simply follow the instructions for the type and size of photo you want to print.
See “

Print from a computer” on page 39 for some basic photo print options.

• To print a color photo in black and white, use the Print in grayscale color option.

To print in grayscale

1. Open the Print Properties dialog box. For more information, see “

dialog box” on page 39.

2. Click the Color tab.

3. Select the Print in grayscale option.

4. Select any other print settings that you want, and then click OK.

50 Print from a computer

Printer Properties

Print panoramic photos

For true panoramic printing, you must have taken a panoramic photo. Also, use
HP panorama paper 10 x 30 cm (4 x 12 inch).

To create a panoramic print from a non-panoramic photo, see the panorama photos
section of “

Guidelines

• To learn how to use the photo printing features, see “

• Verify that the photo paper you are using is not rippled or curled.

• Do not exceed the paper tray capacity when loading media. For more information,

• For maximum fade resistance, use HP Advanced Photo Paper.

Prepare to print

1. Verify the printer is turned on.

2. Load paper. For more information, see the “

Print

1. Open the Print Properties dialog box. For more information, see “Printer Properties

2. On the Printing Shortcuts tab, select Photo printing-borderless or Photo

3. Set the following options as appropriate:

4. Select any other print settings you want, then click OK.

Specialty printing projects” on page 33.

Printer specifications” on page 81.

see “

NOTE: If the software program you are using includes a photo printing feature, follow

the instructions that are provided with the software program. Otherwise, follow these
instructions.

dialog box” on page 39.

printing-with white borders in the Printing Shortcuts list, then set the following
options:

• Print quality: Best

• Paper type: The appropriate photo paper type

• Paper size: The appropriate borderless photo panorama paper size

• Orientation: Portrait or Landscape

HP Real Life technology options” on page 42

• “

Use advanced color settings” on page 45

• “

Print black and white photos” on page 50

• “

Use What's This? help to learn more details about each of the features in the Printer
Properties dialog box. For more information, see “

photo enhancing” on page 42.

Paper basics” on page 19 section.

What's This? help” on page 40.

Related topics

“

Change the print settings for the print job” on page 43

Print photos 51

Chapter 5

Print on index cards and other small media

Guidelines

• Use only cards and small media that meet the printer paper-size specifications.

• Do not exceed the paper tray capacity when loading media. For more information,

Printer specifications” on page 81.

see “

• Print quality decreases when printing on plain paper such as index cards. This is to

be expected and does not indicate a problem. Printing on plain paper is useful for
print jobs, such as drafts, where print quality is not important.

Prepare to print

1. Verify the printer is turned on.

2. Load paper. For more information, see the “

Print

1. Open the Print Properties dialog box. For more information, see “

dialog box” on page 39.

2. Click the Features tab, and then specify the following print settings:

• Paper Type: Plain Paper

• Size: An appropriate card size

3. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “

Paper basics” on page 19 section.

Printer Properties

What's This? help” on page 40.

NOTE: If an out-of-paper message is displayed, see “Paper basics” on page 19 for

help in resolving the problem.

Related topics

Change the print settings for the print job” on page 43

“

HP Photosmart software

The HP Photosmart software coordinates the functions of HP imaging devices: scanners,
cameras, printers, and all-in-one devices. Depending on the devices you have installed
and their capabilities, you can quickly and easily organize, edit, and share digital images.

Organize, edit, and share digital images in creative ways

If you performed the default installation of the printer software, you also installed the
Photosmart Essential software. This software lets you easily:

• Print photos and digital images

• Transfer images from a camera or memory card

• Edit images

• Share photos with friends and family

For more information, see the HP Photosmart Software Help.

52 Print from a computer

6 Maintenance

This section contains basic maintenance procedures that can help keep your printer
performing well and producing top-quality photos.

•

Toolbox dialog box

•

Align the print cartridge

•

Clean the print cartridge automatically

•

View estimated ink levels

•

Insert or replace the print cartridge

•

Remove ink from your skin and clothing

•

Get print cartridge ordering information

•

Print a test page

•

Print a sample page

•

HP Digital Imaging Monitor icon

Toolbox dialog box

The Toolbox contains useful tools to enhance printer performance.

Open the Toolbox

•

•

Use the Toolbox

Open the Toolbox

From the Windows taskbar

1.

Double-click the HP Digital Imaging Monitor

2. Make sure the correct printer is selected, and then click the Settings button in the
HP Solution Center.

3. Select Print Settings > Printer Toolbox.

icon.

Use the Toolbox

Use the Toolbox to do the following:

Align the print cartridge” on page 53

• “

Clean the print cartridge automatically” on page 54

• “

Print a test page” on page 57

• “

Print a sample page” on page 57

• “

View estimated ink levels” on page 54

• “

Get print cartridge ordering information” on page 56

• “

Configure Bluetooth” on page 26

• “

Align the print cartridge

The printer automatically aligns the print cartridge after a new one is installed. You can
also align the print cartridge at other times to ensure optimal print quality. Indications that

Maintenance 53

Chapter 6

you need to align the print cartridge manually include documents that print at an angle,
colors not printing satisfactorily, or poor print quality.

To align the print cartridge from the printer

1. Load a sheet of HP Advanced Photo Paper in the input tray.

2. Touch the Menu icon in the quick touch frame, and then touch Cartridge.

3. Touch Align Cartridge and follow the prompts.

To align the print cartridge from a connected computer

1. Load a sheet of HP Advanced Photo Paper in the input tray.

2. Open the Toolbox dialog box. For more information, see “

on page 53.

3. Click Align the Print Cartridges.

4. Click Align, and follow the onscreen instructions.

Clean the print cartridge automatically

If the printed pages are missing lines or dots or contain ink streaks, the print cartridge
might be low on ink or need to be cleaned.

CAUTION: Clean the print cartridge only when necessary. Unnecessary cleaning

wastes ink and shortens the life of the cartridge.

Toolbox dialog box”

If the print cartridge is not low on ink, follow these steps to clean the cartridge either from
the printer or from a connected computer:

To clean the print cartridge from the printer

1. Touch the Menu icon on the quick touch frame, and then touch Cartridge.

2. Touch Clean Cartridge and follow the prompts.

To clean the print cartridge from a connected computer

1. Open the Toolbox dialog box. For more information, see “

on page 53.

2. Click Clean the Print Cartridge.

3. Click Clean.

4. Follow the onscreen instructions.

If the documents are still missing lines or dots after cleaning, replace the print cartridge.

View estimated ink levels

You can view the estimated ink level of the print cartridge installed in the printer either
from a connected computer or on the printer itself.

Toolbox dialog box”

54 Maintenance

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information see

www.hp.com/go/inkusage.

To view the estimated ink level of the print cartridge on the printer itself

▲ Check the ink level icon on the printer status bar at the top of the touch screen.

The ink-level icon shows the approximate amount of ink remaining in the cartridge
(100%, 75%, 50%, 25%, and nearly empty):

100%

75%

50%

25%

Low on ink (less than 25%).

To view the estimated ink level of the print cartridge from a connected computer

1. Open the Toolbox dialog box. For more information, see “

on page 53.

2. Click the Estimated Ink Levels tab.

Insert or replace the print cartridge

Use the HP 110 Tri-color Inkjet print cartridge to print black-and-white and color photos.
HP Vivera Inks deliver true-to-life photo quality and exceptional fade resistance, resulting

in vivid colors that last. HP Vivera Inks are specially formulated and scientifically tested
for quality, purity, and fade resistance.

CAUTION: Check that you are using the correct print cartridges. Also, note that HP

does not recommend modifying or refilling HP cartridges. Damage that results from
modifying or refilling HP cartridges is not covered by the HP warranty.

For best print quality, HP recommends that you install all retail print cartridges before the
date stamped on the box.

Toolbox dialog box”

Insert or replace the print cartridge 55

Chapter 6

To insert or replace a print cartridge

1. Make sure the power is on and you have removed the cardboard from inside the

printer.

2. Open the print cartridge door of the printer.

3. Remove the bright pink tape from the cartridge.

NOTE: Do not touch the copper-colored contacts on the print cartridge.

4. If you are replacing a cartridge, push down and pull outward on the cartridge in the

cradle to remove it.

5. Hold the replacement cartridge with the label on top. Slide the cartridge at a slight
upward angle into the cradle so the copper-colored contacts go in first. Push the
cartridge until it snaps into place.

6. Close the print cartridge door.
The printer starts print cartridge alignment. See “

on page 53 for more information.

Recycle the old cartridge. The HP Inkjet Supplies Recycling Program is available in
many countries/regions and lets you recycle used print cartridges free of charge. For
more information, go to

inkjet.html.

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Align the print cartridge”

Remove ink from your skin and clothing

Follow these instructions to remove ink from your skin and clothing:

Surface Remedy

Skin Wash the area with an abrasive soap.

White fabric

Color fabric

CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can

set the ink into the fabric.

Wash the fabric in cold water and use chlorine
bleach.

Wash the fabric in cold water and use sudsy
ammonia.

Get print cartridge ordering information

To view print cartridge ordering information and order cartridges online

1. Open the Toolbox dialog box. For more information, see “

on page 53.

2. Click the Estimated Ink Levels tab.

3. Click Print Cartridge Information.

If you are connected to the Internet, you can click the Shop Online button to order
cartridges online.

Toolbox dialog box”

56 Maintenance

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.

Print a test page

The information on a test page can be helpful if you need to contact HP support. It also
contains information about ink levels, print or ink cartridge performance, printer serial
number, and so on. You can print a test page either from the printer or, if the printer is
connected to a computer, from the printer driver software.

To print a test page from the printer

1. Touch the Menu icon on the quick touch frame.

2. Touch Tools, and then touch Print Test Page.

To print a test page from a computer

1. Open the Toolbox dialog box. For more information, see “

on page 53.

2. Click the Device Services tab.

3. Click Print a Test Page.

4. Click Print Page.

Print a sample page

Print a sample page to test the printer photo printing quality and to make sure the paper
is loaded correctly.

Toolbox dialog box”

To print a sample page from the printer

1. Touch the Menu icon on the quick touch frame.

2. Touch Tools, and then touch Print Sample Page.

To print a sample page from a computer

1. Open the Toolbox dialog box. For more information, see “

on page 53.

2. Click the Device Services tab.

3. Click Print a Sample Page.

4. Click Print Page.

HP Digital Imaging Monitor icon

After you install the printer software, the HP Digital Imaging Monitor icon appears in the
Windows taskbar. This icon helps you perform a variety of tasks.

Toolbox dialog box”

Print a test page 57

Chapter 6

The HP Digital Imaging Monitor icon shows the status of the printer:

The HP Digital Imaging Monitor icon has a green check mark when the printer is in an
idle state.

The HP Digital Imaging Monitor icon has an exclamation mark when there is an error. An
error message also appears. Click the error message or HP Digital Imaging Monitor icon
to return the icon to its idle state.

• Double-click the HP Digital Imaging Monitor icon to open the HP Solution Center.

• Right-click the HP Digital Imaging Monitor icon to select from the following menu
items:

• HP Photosmart A620 series > About: View the printer software version,

installed printers, and the printer name and serial number.

• Launch/Show HP Solution Center: Opens the HP Solution Center.

• About: Shows the version of the HP Digital Imaging Monitor icon.

• Close HP Digital Imaging Monitor: Removes the HP Digital Imaging Monitor

icon from the Windows taskbar. The icon reappears when you restart the
computer.

• HP Photosmart A620 series > Display Status: Describes the current status of

the printer.

58 Maintenance

7 Troubleshooting

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at

Before you begin, make sure:

• All the cable connections between the printer and computer are secure.

• You are using the most recent version of the printer software.

TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using

a longer USB cable may cause errors.

This section contains troubleshooting information for the HP Photosmart A620 series
printer.

•

Software installation issues
Printing and hardware issues

•
Bluetooth printing problems

•
Device messages

•

Software installation issues

• The printer software did not install successfully
One or more system components did not meet minimum system requirements

•
The computer did not read the HP Photosmart CD

•
A "There was an error writing to Dot4" message appeared

•
Missing HP Photosmart Software

•

www.hp.com/support.

The printer software did not install successfully

Cause: There may be a conflict with the virus protection application or another

software application that is running in the background on the computer that prevented
a successful software installation.

Solution:

1. Uninstall the printer software:

a. From the Windows Start menu, go to Programs > HP > HP Photosmart

A620 series > Uninstall Devices.

b. Follow the onscreen instructions.

2. Pause or disable any active virus protection applications.

3. Quit all software applications.

4. Reinstall the printer software according to the setup instructions that came with

the printer.

Troubleshooting 59

Chapter 7

One or more system components did not meet minimum system requirements

Cause: A component of the computer system does not meet the minimum or

recommended system requirements.

Solution:

• A red circle on the System Requirements dialog box indicates which part of the
system does not meet the minimum requirements for software installation. Click
Details for information about the minimum system requirement for the
component. Modify or upgrade the specified component.

• A yellow triangle on the System Requirements dialog box indicates a component
that does not meet the recommended system requirements. HP recommends the
suggested system requirements for optimal performance. Click Continue to
continue installing the software.

If the monitor's display resolution did not meet or was set below the minimum system
requirements, increase the computer monitor's display resolution:

1. Click Cancel in the System Requirements dialog box.

2. Right-click the Desktop and select Properties.

3. Click the Settings tab.

4. Set the Screen Resolution to 800 x 600 or higher.

5. Click Apply. A Monitor Settings message appears.

6. Click Yes to accept the changes.

7. Click Retry to continue the installation. If the installation does not continue, click
Cancel, then reinstall the printer software.

The computer did not read the HP Photosmart CD

Cause:

• The CD player or system may not be set to Autoplay.

• The CD was not properly inserted or installed.

• The CD or CD-ROM drive may be damaged.

Solution:

• Make sure the CD does not have any scratches or smudges. If there are smudges
on the surface of the CD, clean it with a soft, dry, lint-free cloth.

• Reinsert the CD, and follow these steps:

1. Navigate to the CD-ROM drive.

2. Double-click the HP Photosmart CD to open it.

3. Double-click setup.exe.

4. Follow the onscreen instructions.

60 Troubleshooting

• Try inserting a CD that you know autoplays. If that CD does not autoplay, you
may need to service the CD-ROM drive.

• If other CDs work but the HP Photosmart CD does not work, you may have a
damaged CD. You can download the printer software from

www.hp.com/

support.

A "There was an error writing to Dot4" message appeared

Cause: The printer software may have not installed correctly.

Solution:

• Unplug the USB cable from the computer, then plug it in again.

• Make sure the cable is securely attached to the computer and to the USB port on
the back of the printer.

• Restart the computer.

If this does not resolve the issue, follow these steps:

1. Disconnect the USB cable from the printer.

2. Uninstall the printer software:
a. From the Windows Start menu, go to Programs > HP > HP Photosmart

A620 series > Uninstall Devices.

b. Follow the onscreen instructions.

3. When the uninstall is complete, restart the computer.

4. Reinstall the printer software. Follow the onscreen installation instructions.

5. Connect the power cord to the back of the printer and turn on the printer.

6. When the computer prompts you, connect the USB cable to the USB port on the

back of the printer.

Missing HP Photosmart Software

Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP Photosmart.

If it is installed, restart your computer.

To install the HP Photosmart Software

1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then

start the Setup program.

2. When prompted, click Install More Software to install the HP Photosmart
Software.

3. Follow the onscreen instructions and the setup instructions provided in the box
with the HP Photosmart.

Software installation issues 61

Chapter 7

Printing and hardware issues

• The printout did not appear
The computer and printer lost communication

•
The Found New Hardware Wizard did not recognize the printer when it was connected

•
to the computer

The New Hardware Wizard did not appear when the printer and computer were

•
connected with a USB cable

The HP Digital Imaging Monitor icon does not appear in the Windows taskbar

•
The printer would not print when it was connected to the computer with a USB cable

•
through another USB device

A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows

•
taskbar

An Unknown device message appeared

•
The document or photo did not print using the selected default print settings

•
The printer does not print borderless photos when printing without a computer.

•
Could not save photos from the computer to the memory card

•
Printing is very slow

•
The printout is rippled or curled

•
A blank page came out of the printer

•
The printer ejected the paper when preparing to print.

•
Parts of the printed document are missing or are in the wrong place

•
Print quality is poor

•
The photo printout appears cropped

•
The printout does not appear as it should

•

The printout did not appear

Cause: The paper jammed while printing.
Solution: Try the following steps to clear the paper jam:

• If the paper came part way through the front of the printer, gently pull the paper

towards you to remove it.

• If the paper did not come part way through the front of the printer, try removing it

from the back of the printer:

• Remove the paper from the input tray, then gently pull down on the input tray

• Gently pull the jammed paper to remove it from the back of the printer.

• Lift the input tray up until it snaps back into paper-loading position.

• If you cannot grasp the edge of the jammed paper to remove it, try the following:

• Turn off the printer.

• Turn on the printer. The printer checks for paper in the paper path and will

•Press OK to continue.

62 Troubleshooting

until it pops open more fully. Do not attempt to extend it to a full horizontal
position. Doing so could damage the printer.

automatically eject the jammed paper.

The computer and printer lost communication

Cause:

• The computer might not be connected to the printer.

• The printer might be turned off.

• The printer might not be connected to a power source.

• You might be using a USB hub or docking station that has multiple devices
connected to it. Accessing another device can temporarily break the connection
to the printer.

Solution:

• Make sure the USB cable is securely attached to both the computer and to the
USB port on the back of the printer.

• Make sure that the printer power cord is securely attached and the printer is turned
on.

• Wait until the other device is no longer being accessed or connect the printer
directly to the computer.
If an HP Photosmart dialog box is displayed, click Retry to try to re-establish a
connection.

The Found New Hardware Wizard did not recognize the printer when it was
connected to the computer

Cause: You connected the printer to the computer before installing the software or

before the software prompted you to connect.

Solution:

1. Disconnect the USB cable from the printer and close the Found New Hardware

Wizard.

2. Insert the HP Photosmart CD that came with the printer. When the Install Wizard
appears, click Cancel.

3. From the Start menu, click Run.

4. Click Browse and navigate to the CD-ROM drive.

5. Select the Uninstaller.bat file and click Open.

6. Click OK to launch the Uninstaller.

7. Click Continue to uninstall the files created when you connected the printer to

the computer.

8. Click Restart. When the computer restarts, remove the HP Photosmart CD and
follow the installation instructions in the setup instructions that came in the box
with the printer.

Printing and hardware issues 63

Chapter 7

The New Hardware Wizard did not appear when the printer and computer were
connected with a USB cable

Cause: You may not be using the proper version of Windows, or there may be

something wrong with the USB cable or the USB cable connection.
Solution: Make sure the computer’s operating system is the proper version of

Windows and that the computer is connected to the USB port on the back of the printer
with a USB cable.

If that isn't the problem, try the following:

1. Disconnect the USB cable and power cord from the back of the printer.

2. Uninstall the printer software:
a. From the Windows Start menu, go to Programs >HP > HP Photosmart A620

series > Uninstall Devices.

b. Follow the onscreen instructions.

3. When the uninstall is complete, restart the computer.

4. Reinstall the printer software. Follow the onscreen installation instructions.

5. Connect the power cord to the back of the printer and turn on the printer.

6. When the computer prompts you, connect the USB cable to the USB port on the

back of the printer.

The HP Digital Imaging Monitor icon does not appear in the Windows taskbar

Cause: You may have selected Close HP Digital Imaging Monitor from the menu

when you right-clicked the HP Digital Imaging Monitor icon in the Windows Taskbar.
For more information, see “

HP Digital Imaging Monitor icon” on page 57.

Solution: Restart the computer.

The printer would not print when it was connected to the computer with a USB
cable through another USB device

Cause: Two-way communication between the printer and the computer was

interrupted by another device attached to the hub.

Solution:

1. Turn off the computer.

2. Connect the printer directly to a USB port on the computer.

3. Make sure the cable is securely attached to the computer and to the USB port on

the back of the printer.

4. Disconnect all USB devices (including the hub) from the computer.

5. Turn on the computer.

6. Try printing again. If the problem persists, repeat steps 1–5 using a different USB

port on the computer.

64 Troubleshooting

A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows
taskbar

Cause: There is a connection or communication problem between the printer and

the computer.

Solution:

1. Connect the printer directly to a USB port on the computer.

2. Unplug the USB cable from the computer, then plug it in again.

3. Disconnect all USB devices (including the hub) from the computer.

4. If you are using a USB hub to connect the printer and computer, unplug the printer

from the USB hub and connect it directly to the computer to verify communication.

5. Try printing the document again. If the problem persists, repeat steps 1–5 using
a different USB port on the computer.

An Unknown device message appeared

Cause:

• Static electricity may have built up in the cable between the computer and printer.

• The software could not identify the printer because the printer-USB connection
may be defective.

Solution:

1. Disconnect the USB cable from the printer.

2. Disconnect the power cord from the printer.

3. Wait about 10 seconds.

4. Plug the power cord back into the printer.

5. Plug the USB cable back into the USB port on the back of the printer.

6. If the problem persists, unplug the power cord and the USB cable and uninstall

the printer software:

a. From the Windows Start menu, go to Programs > HP > HP Photosmart

A620 series > Uninstall Devices.

b. Follow the onscreen instructions.

7. Restart the computer.

8. Reinstall the printer software and follow the onscreen instructions. Do not connect

the USB cable to the printer until prompted.

If “Unknown device” continues to appear, check

www.hp.com/support for more

information, or contact HP support.

The document or photo did not print using the selected default print settings

Cause: The printer default settings may be different than those in the software

application. The software application print settings override any that you set on the
printer.

Printing and hardware issues 65

Chapter 7

Solution: From the software application's File menu, select Print, then click
Properties and choose the desired print settings.

The printer does not print borderless photos when printing without a computer.

Cause: The borderless printing option may be turned off.
Solution: To turn on borderless printing, follow these steps:

1. Touch the Menu icon on the quick touch frame and then press the down scroll

arrow to navigate to the Preferences menu.

2. Touch Preferences.

3. If Borderless is set to Off, touch Borderless to turn it on.

4. Touch the

icon on the quick touch frame twice to exit the menus.

Could not save photos from the computer to the memory card

Cause: The memory card may be locked.
Solution: If the memory card has a lock switch, make sure it is in the unlocked

position.

Printing is very slow

Cause:

• You may be printing a high-resolution image. These take longer to print.

• You may have chosen Maximum dpi.

• The system resources may be too low. You may have chat, music download, or
virus software running in the background.

• You may be using outdated printer software.

Solution:

•In the Features tab of the Printer Properties dialog box, set the Print Quality to
Best or Normal instead of Maximum dpi, and try printing again.

•See “

View estimated ink levels” on page 54 for information on checking the level

of ink in the print cartridge. Replace the cartridge if necessary.

•See “Download printer software updates” on page 40 for information on updating
the printer software. To check the version of the software, select About from the

HP Digital Imaging Monitor

icon in the taskbar.

66 Troubleshooting

To improve the system resources, close all open programs except Windows Explorer
and Systray, then try printing again:

To improve system resources

1. Press Ctrl+Alt+Delete.

2. Select all programs except Windows Explorer and Systray. Hold Ctrl or Shift to

select multiple programs.

3. Click End Task. If a second message appears, click End Task again.

4. Repeat steps 1–3 until all programs except Windows Explorer and Systray are

closed.

5. Try printing again.

The printout is rippled or curled

Cause: The project you are printing is using a larger amount of ink than normal.
Solution: Lower the ink saturation using the Printer Properties dialog box.

1. Open the Printer Properties dialog box. For more information, see “

Printer

Properties dialog box” on page 39.

2. Click the Color tab.

3. Click More color options.

4. Reset the ink attributes by moving the Saturation slider closer to Muted.

5. Try printing again.

A blank page came out of the printer

Cause: The print cartridge may be out of ink.
Solution: Print a test page. For more information, see “

Print a test page”
on page 57. Replace the print cartridge if necessary. For more information, see “
or replace the print cartridge” on page 55.

The printer ejected the paper when preparing to print.

Cause: The printer might be in direct sunlight, which affects the operation of the

automatic paper sensor.

Solution: Move the printer out of direct sunlight.

Parts of the printed document are missing or are in the wrong place

Cause:

• You may have selected the incorrect paper orientation.

• You may have selected an incorrect paper size.

Printing and hardware issues 67

Insert

Chapter 7

Solution:

• Make sure you have selected the correct orientation on the Features tab of the
Printer Properties dialog box.

• Make sure you have selected the correct paper size. For more information, see

“

Change the paper size” on page 45.

Print quality is poor

Cause:

• You may have magnified the photo too much.

• The print cartridge may be running out of ink.

• You may not be using the best paper type for the output.

• You may be printing on the wrong side of the paper.

• You may have selected a low-resolution setting on the digital camera.

• You may need to clean the print cartridge.

Solution:

• Reduce the magnification.

• Print a test page. For more information, see “
Replace the print cartridge if necessary. For more information, see “

Print a test page” on page 57.

Insert or

replace the print cartridge” on page 55.

• Check the ink levels of the print cartridge from the Estimated Ink Level tab of the
Toolbox. For more information, see “

• Make sure you are using a paper type intended for the printer. Use HP-designed
photo paper for best results when printing photos.

• Choose paper that is specifically designed for the output rather than plain paper.
Use HP Advanced Photo Paper for best results when printing photos.

• Make sure the paper is loaded with the side to be printed facing up.

• Reduce the size of the image and try printing again. For better results in the future,
set the digital camera to a higher photo resolution.

•From the Device Services tab of the Toolbox, click Clean the Print Cartridge.

The photo printout appears cropped

Cause: You may have used the software application’s Page Setup dialog box to

select the paper size or type.
Solution: Select paper size and type from the Features tab of the Printer Properties

dialog box.

68 Troubleshooting

Toolbox” on page 53

The printout does not appear as it should

Cause: The paper may be marked, scratched, or wrinkled, or the paper may be

dark in color or contain metallic fibers.
Solution: If the paper is damaged, dark in color, or contains metallic fibers, the

sensor may not detect paper type and size accurately. Make sure the paper is clear,
free of scratches or wrinkles, light colored, and does not contain metallic fibers. Select
the appropriate paper type on the Features tab of the Printer Properties dialog box.

Bluetooth printing problems

Before contacting HP support, read this section for troubleshooting tips, or go to the online
support services at
came with your HP Bluetooth wireless printer adapter (if you are using one) and your
device with Bluetooth wireless technology.

•

My Bluetooth device cannot find the printer.
No page came out of the printer.

•
Print quality is poor.

•
The photo printed with borders.

•
My computer cannot set the device name using the Bluetooth wireless connection.

•

My Bluetooth device cannot find the printer.

Solution:

• If you are using the optional HP Bluetooth wireless printer adapter, make sure the

adapter is plugged into the camera port on the front of the printer. The light on the
adapter flashes when the adapter is ready to receive data.
If the printer has integrated Bluetooth wireless technology, check the Bluetooth
light on the printer. The light flashes when the printer is ready to receive data.

• Bluetooth Visibility may be set to Not visible. Change this setting to Visible to

all as follows:

• Touch the Menu icon on the quick touch frame.

• Touch Bluetooth, and then touch Visibility.

• Touch Visible to all.

• Bluetooth Security level may be set to High. Change this setting to Low as

follows:

• Touch the Menu icon on the quick touch frame.

• Touch Bluetooth.

• Touch Security level.

• Touch Low.

www.hp.com/support. Be sure to also read the documentation that

Bluetooth printing problems 69

Chapter 7

• The passkey (PIN) that the device with Bluetooth wireless technology is using for
the printer may be incorrect. Make sure the correct passkey for the printer is
entered in the device with Bluetooth wireless technology.

• You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 10 meters
(30 feet).

No page came out of the printer.

Solution: The printer may not recognize the type of file sent by the device with

Bluetooth wireless technology. For a list of the file formats that the printer supports,
see “

Specifications” on page 81.

Print quality is poor.

Solution: The photo you printed may be low resolution. For better results, set the

digital camera to a higher resolution. Photos taken with VGA-resolution cameras,
such as those found in wireless phones, may not have high enough resolution to
produce a high-quality print.

The photo printed with borders.

Solution: The printing program installed on your device with Bluetooth wireless

technology may not support borderless printing. Contact the vendor of the device, or
go to their support Web site to obtain the latest updates for the printing program.

My computer cannot set the device name using the Bluetooth wireless connection.

Solution: Use a USB cable to connect your computer to the printer in order to set

the printer Bluetooth device name using the printer Toolbox. The printer software must
already be installed on the computer.

Use the following instructions to get to the printer Toolbox.
Windows users only: Right-click the small monitor icon on the far right of the

Windows taskbar and select Launch/Show HP Solution Center. Click Settings,

Print Settings, and then Printer Toolbox. Click the Configure Bluetooth
Settings tab and enter the Bluetooth device name in the Device Name box

Device messages

The following is a list of error messages that may appear while your printer is connected
to a computer:

•

Low on ink
The print cartridge is old or damaged

•
The print cartridge is missing or incorrect

•

70 Troubleshooting

• The print carriage has stalled
The printer is out of paper

•
There is a paper jam

•
The paper loaded does not match the paper size selected

•
The memory card has been inserted upside down

•
The memory card is not inserted properly

•
Insert only one memory card at a time

•
There was a problem with the memory card

•
Communication with the printer has been lost

•

Low on ink

Cause: The print cartridge is estimated to be low on ink and may need to be

replaced soon.
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You

do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.

The print cartridge is old or damaged

Solution: The print cartridge may be old or damaged.

To troubleshoot a print cartridge

1. Replace remanufactured or refilled cartridges, if installed, with genuine HP

products.

2. Remove the cartridge and then reinstall it. For more information, see “

replace the print cartridge” on page 55.

3. Make sure the cartridge is compatible with the printer.

4. If this does not work, replace the cartridge.

The print cartridge is missing or incorrect

Solution: The print cartridge is not installed, is installed incorrectly, or is not

supported by your printer’s country/region settings. For more information, see “

or replace the print cartridge” on page 55.

To troubleshoot a print cartridge

1. Replace remanufactured or refilled cartridges, if installed, with genuine HP

products.

2. Remove the cartridge and then reinstall it. For more information, see “

replace the print cartridge” on page 55.

Device messages 71

Insert or

Insert

Insert or

Chapter 7

3. Make sure the cartridge is compatible with the printer.

4. If this does not work, replace the cartridge.

The print carriage has stalled

Solution: There is an obstruction blocking the path of the print carriage or the

cartridge service station. Contact HP support for help, or go to the online support
services at

www.hp.com/support.

The printer is out of paper

Solution: Check that paper has been loaded in the correct paper tray. See “

basics” on page 19 and refer to the setup instructions that came with your printer for

more information on loading paper.

There is a paper jam

Solution: Try the following steps to clear the paper jam:

• If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.

• If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:

• Remove the paper from the input tray, then gently pull down on the input tray

until it pops open more fully. Do not attempt to extend it to a full horizontal
position. Doing so could damage the printer.

• Gently pull the jammed paper to remove it from the back of the printer.

• Lift the input tray up until it snaps back into paper-loading position.

• If you cannot grasp the edge of the jammed paper to remove it, try the following:

• Turn off the printer.

• Turn on the printer. The printer checks for paper in the paper path and will

automatically eject the jammed paper.

•Press OK to continue.

Paper

The paper loaded does not match the paper size selected

Solution: The paper loaded does not match the paper size selected. Try the

following:

1. Change the type of paper selected for the print job.

2. If your printer has multiple paper trays, make sure the correct tray is selected for

the print job.

3. Make sure the correct paper is loaded in the paper tray.

72 Troubleshooting

The memory card has been inserted upside down

Solution: The memory card has been inserted upside down. Remove the memory

card and reinsert it with the gold contacts facing down.

The memory card is not inserted properly

Solution: The printer can detect the memory card but cannot read it. Push the

memory card gently into the memory card slot until it stops.

Insert only one memory card at a time

Solution: The printer has two or more different types of memory cards inserted

simultaneously. Alternatively, a memory card may be inserted while a digital camera
is connected to the camera port. Remove memory cards or disconnect the camera
until only one card is in the printer or only the camera is connected.

There was a problem with the memory card

Solution: There was a problem with the memory card. Try to copy your pictures

directly to a computer and then reformat the card using the camera.

Communication with the printer has been lost

Solution: Check that your printer is on and that the cover is closed, and then try

the following:

1. Make sure the printer cable is firmly connected to both the printer and computer.

2. Check the printer for a paper jam.

3. Try turning the printer off and then on again.

4. Make sure the printer cable you are using is designed for two-way (also known

as bi-directional) communication (IEEE-1284 compliant).

Device messages 73

Chapter 7

74 Troubleshooting

8 Shop for ink supplies

To find the print cartridge reorder number, see the printed documentation that came with
the HP Photosmart. You can also use the software that came with the HP Photosmart to
find out the reorder number for the print cartridge. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder number for your device and purchase print cartridges.

To order HP papers and other supplies, go to
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

NOTE: Ordering print cartridges online is not supported in all countries/regions. If it

is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.

To order print cartridges from your desktop

▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.

You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).

If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.

For more information, go to

www.hp.com/buy/supplies.

www.hp.com/buy/supplies. If prompted,

To order print cartridges through the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.

2. Click the Estimated Ink Levels tab.

3. Click Print Cartridge Ordering Information.

The print cartridge reorder numbers appear.

4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and

ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.

Shop for ink supplies 75

Chapter 8

76 Shop for ink supplies

9 HP support and warranty

This section contains the following topics:

Check the HP support Web site first

•
HP support by phone

•
HP Warranty

•
Additional warranty options

•

Check the HP support Web site first

Check the documentation that came with the printer. If you do not find the information
you need, check out the HP support Web site.

To check for online support

1. Visit the HP online support Web site at

available to all HP customers. It is the fastest source for up-to-date device information
and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the HP Photosmart

• Valuable HP Photosmart and troubleshooting information for common problems

• Proactive device updates, support alerts, and HP newsgrams that are available

when you register the HP Photosmart

2. For Europe only: Contact your local point of purchase. If the HP Photosmart has a
hardware failure, you will be asked to bring it back to your local point of purchase.
(Service is provided at no charge during the device limited warranty period. After the
warranty period, you will be quoted a service charge.)

3. If you do not find the information you need online, call HP support. Support options
and availability vary by device, country/region, language, and phone support period.

www.hp.com/support. HP online support is

HP support by phone

For a list of support phone numbers, see the phone number list in the printed
documentation.

This section contains information on the following:

•

Phone support period
Placing a call

•
After the phone support period

•

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to

www.hp.com/support. Standard phone company charges apply.

HP support and warranty 77

Chapter 9

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:

• Device model number (located on the label on the front of the device)

• Device serial number (located on the back or bottom of the device)

• Messages that appear when the situation occurs

• Answers to these questions:

• Has this situation happened before?

• Can you re-create it?

• Did you add any new hardware or software to your computer at about the time
that this situation began?

• Did anything else occur prior to this situation (such as a thunderstorm, device was
moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site:
HP dealer or call the support phone number for your country/region to learn more about
support options.

www.hp.com/support. Contact your

78 HP support and warranty

HP Warranty

Additional warranty options

Extended service plans are available for the printer at additional costs. Go to

www.hp.com/support, select your country/region and language, then explore the services

and warranty area for information about the extended service plans.

HP Warranty 79

Chapter 9

80 HP support and warranty

10 Specifications

This section lists the minimum system requirements for installing the HP Photosmart
software, and provides selected printer specifications.

•

System requirements
Printer specifications

•

System requirements

Operating System

Windows XP Home, XP Professional, x64 Edition, or Vista

Processor

Windows XP Home & XP Professional: Any Intel® Pentium® II, Celeron®, or compatible

•

processor, 233 MHz (Pentium III, 300 MHz or higher recommended)
x64 Edition: Pentium 4 with Intel EM64T support

•

Vista: 800 MHz 32-bit (x86) or 64-bit processor (1 GHz or higher recommended)

•

RAM

Windows XP Home & XP Professional: 128 MB (256 MB or higher recommended)

•

x64 Edition: 256 MB (512 MB or higher recommended)

•

Vista: 512 MB (1 GB or higher recommended)

•

Free Disk Space

400 MB

Video Display

SVGA 800 x 600, 16-bit color (32–bit color recommended)

Optical Drive

CD-ROM or DVD-ROM

Browser

®

Microsoft

Internet Explorer® 5.01 Service Pack 2 or higher

Connectivity

Available USB port and USB cable

•

Internet access recommended

•

Printer specifications

Connectivity
USB 2.0 full-speed: Windows XP Home,

XP Professional, or x64 Edition
HP recommends that the USB cable be less

than 3 meters (10 feet) in length

PictBridge: Using the camera port

Image File Formats

JPEG Baseline

Video File Formats

Motion JPEG AVI
Motion JPEG Quicktime

Specifications 81

Chapter 10

(continued)

Margins

Top 0.0 mm (0.0 inches) ; Bottom 0.0 mm
(0.0 inches) ; Left/right 0.0 mm (0.0 inches)

Media Types

HP Advanced Photo Paper (recommended)
HP Premium Photo Paper
Cards (index, A6, L-size)

Paper Tray

One 10 x 15 cm (4 x 6 inches) photo paper tray

Paper Tray Capacity

20 sheets of photo paper, maximum thickness
292 µm (11.5 mil) per sheet

10 sheets of 10 x 30 cm (4 x 12 inches) photo
paper for panoramic printing

Power Consumption

U.S.

Printing: 15.14 W
Idle: 8.61 W
Off: 6.66 W

International

Printing: 14.04 W
Idle: 8.58 W
Off: 7.06 W

MPEG-1

Media Sizes

Photo paper 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches)

Photo paper with tab 10 x 15 cm with 1.25 cm
tab (4 x 6 inches with 0.5 inch tab)

Index cards 10 x 15 cm (4 x 6 inches)
A6 cards 105 x 148 mm (4.1 x 5.8 inches)
L-size cards 90 x 127 mm (3.5 x 5 inches)
L-size cards with tab 90 x 127 mm with 12.5 mm

tab (3.5 x 5 inches with 0.5 inch tab)
Supported only when printing from a computer:

Hagaki, 101 x 203 mm (4 x 8 inches), Panorama
photo paper 10 x 30 cm (4 x 12 inches).

Environmental Specifications
Maximum during operation: 5–40° C (41–

104° F), 5–90% RH
Recommended during operation: 15–35 ° C

(59–95° F), 20–80% RH

Print Cartridge

HP 110 Tri-color Inkjet print cartridge
Visit www.hp.com/pageyield/ for information on

estimated cartridge yields.

Power Supply Model Number

HP Part # 0957–2121 (North America),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)

HP Part # 0957–2120 (Rest of world),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)

82 Specifications

11 Regulatory and environmental

information

The following regulatory and environmental information applies to the HP Photosmart
A620 series printers.

•

Regulatory notices
Environmental product stewardship program

•

Regulatory notices

The following regulatory notices apply to the HP Photosmart A620 series printers.

FCC statement

•
LED indicator statement

•
VCCI (Class B) compliance statement for users in Japan

•
Notice to users in Japan about power cord

•
Notice to users in Korea

•
European Union Regulatory Notice

•

Regulatory and environmental information 83

Chapter 11

FCC statement

LED indicator statement

VCCI (Class B) compliance statement for users in Japan

84 Regulatory and environmental information

Notice to users in Japan about power cord

Notice to users in Korea

European Union Regulatory Notice

Environmental product stewardship program

Hewlett-Packard is committed to providing quality products in an environmentally sound
manner. Design for recycling has been incorporated into this product. The number of
materials has been kept to a minimum while ensuring proper functionality and reliability.
Dissimilar materials have been designed to separate easily. Fasteners and other
connections are easy to locate, access, and remove using common tools. High priority
parts have been designed to access quickly for efficient disassembly and repair.

Environmental product stewardship program 85

Chapter 11

For more information, visit HP’s Commitment to the Environment Web site at:

www.hp.com/hpinfo/globalcitizenship/environment/index.html

This section contains the following topics:

•

Paper use
Plastics

•
Material safety data sheets

•
Recycling program

•
HP inkjet supplies recycling program

•
Energy consumption

•
Disposal of Waste Equipment by Users in Private Households in the European Union

•

Paper use

This product is suited for the use of recycled paper according to DIN 19309 and EN
12281:2002.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance
the ability to identify plastics for recycling purposes at the end of product life.

Material safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP Web site at:

www.hp.com/go/msds

Recycling program

HP offers an increasing number of product return and recycling programs in many
countries/regions, and partners with some of the largest electronic recycling centers
throughout the world. HP conserves resources by reselling some of its most popular
products. For more information regarding recycling of HP products, please visit:

For more information regarding recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling
Program is available in many countries/regions, and lets you recycle used print cartridges
and ink cartridges free of charge. For more information, go to the following Web site:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Energy consumption

This product is designed to reduce power consumption and save natural resources
without compromising product performance. It has been designed to reduce total energy
consumption both during operation and when the device is not active. Specific information
on power consumption may be found in the product specifications.

86 Regulatory and environmental information

Disposal of Waste Equipment by Users in Private Households in the European Union

Environmental product stewardship program 87