HP Pavilion 11 x360 PC Maintenance and Service Guide

HP Pavilion 11 x360 PC

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2014, 2015 HP Development
Company, L.P.

Intel and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Microsoft, Windows, and Windows are U.S.
registered trademarks of the Microsoft group
of companies. SD Logo is a trademark of its
proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

Second Edition: November 2015

First Edition: December 2014

Document Part Number: 798989-002

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 5

Speakers ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Changing your notebook to an entertainment stand ......................................................................... 8

Changing your notebook to a tablet ................................................................................................... 8

Top .......................................................................................................................................................................... 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Keys ................................................................................................................................................... 11

Service tag and PCID label ................................................................................................................................... 12

Service tag ......................................................................................................................................... 12

PCID label ........................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 14

Computer major components .............................................................................................................................. 14

Mass storage devices ........................................................................................................................................... 17

Display assembly subcomponents ...................................................................................................................... 18

Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 20

Tools required ...................................................................................................................................................... 20

Service considerations ......................................................................................................................................... 20

Plastic parts ....................................................................................................................................... 20

Cables and connectors ...................................................................................................................... 21

Drive handling ................................................................................................................................... 21

Grounding guidelines ........................................................................................................................................... 22

Electrostatic discharge damage ........................................................................................................ 22

Packaging and transporting guidelines .......................................................................... 23

Workstation guidelines ................................................................................ 23

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25

Component replacement procedures .................................................................................................................. 25

v

Bottom cover ..................................................................................................................................... 26

USB/audio board ................................................................................................................................ 29

WLAN module .................................................................................................................................... 30

WWAN module ................................................................................................................................... 32

Solid-state drive (M.2) ....................................................................................................................... 34

Hard drive .......................................................................................................................................... 35

RTC battery ........................................................................................................................................ 38

Memory module ................................................................................................................................ 40

Power button board .......................................................................................................................... 42

Fan ..................................................................................................................................................... 44

Heat sink ............................................................................................................................................ 46

Battery ............................................................................................................................................... 48

Speakers ............................................................................................................................................ 49

TouchPad button board ..................................................................................................................... 50

Display assembly ............................................................................................................................... 52

Power connector cable ...................................................................................................................... 58

System board .................................................................................................................................... 59

Keyboard ........................................................................................................................................... 62

6 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 64

Starting Setup Utility (BIOS) ................................................................................................................................ 64

Updating Setup Utility (BIOS) .............................................................................................................................. 64

Determining the BIOS version ........................................................................................................... 64

Downloading a BIOS update .............................................................................................................. 65

Synchronizing a tablet and keyboard (select products only) .............................................................................. 66

7 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 67

Starting Setup Utility (BIOS) ................................................................................................................................ 67

Updating the BIOS ................................................................................................................................................ 67

Determining the BIOS version ........................................................................................................... 67

Downloading a BIOS update .............................................................................................................. 68

Synchronizing a tablet and keyboard (select models only) ................................................................................ 69

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 70

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71

9 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 72

Creating recovery media and backups ................................................................................................................ 72

Creating HP Recovery media (select products only) ......................................................................... 72

Using Windows tools ........................................................................................................................................... 73

vi

Restore and recovery ........................................................................................................................................... 74

Recovering using HP Recovery Manager ........................................................................................... 74

What you need to know before you get started ............................................................. 74

Using the HP Recovery partition (select products only) ................................................. 75

Using HP Recovery media to recover .............................................................................. 75

Changing the computer boot order ................................................................................ 76

Removing the HP Recovery partition (select products only) ......................................... 76

10 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 77

Creating recovery media and backups ................................................................................................................ 77

Creating HP Recovery media (select models only) ........................................................................... 77

Using Windows tools ........................................................................................................................................... 78

Restore and recovery ........................................................................................................................................... 78

Recovering using HP Recovery Manager ........................................................................................... 79

What you need to know before you get started ............................................................. 79

Using the HP Recovery partition (select models only) ................................................... 80

Using HP Recovery media to recover .............................................................................. 80

Changing the computer boot order ................................................................................ 81

Removing the HP Recovery partition (select models only) ............................................ 81

11 Specications ............................................................................................................................................ 82

Computer specications ...................................................................................................................................... 82

Hard drive specications ..................................................................................................................................... 83

12 Power cord set requirements ...................................................................................................................... 84

Requirements for all countries ............................................................................................................................ 84

Requirements for specic countries and regions ................................................................................................ 84

13 Recycling .................................................................................................................................................. 86

Index ............................................................................................................................................................. 87

vii

viii

1 Product description

Category Description

Product Name

Processor Intel® Core M 5Y10c processor (0.8 GHz/2.0GHz, 4 MB L3, 800 MHz), dual core

Chipset Intel Bay Trail-M SoC

Graphics Internal graphics:

Panel 11.6-in [29.5-cm] (1366×768), high-denition (HD), white light emitting diode (WLED), AntiGlare,

Memory One customer-accessible/upgradable memory module slot

HP Pavilion11 x360 PC

Intel Pentium N3540 processor (2.16 GHz/2.66 GHz, 2 MB L2, 1333 MHz), quad core

Intel Pentium N3530 processor (2.16 GHz/2.58 GHz, 2 MB L2, 1333 MHz), quad core

Intel Pentium N3520 processor (2.17 GHz/2.42 GHz, 2 MB L2, 1333 MHz), quad core

Intel Celeron N2840 processor (2.16 GHz/2.58 GHz, 1 MB L2, 1333 MHz), dual core

Intel Celeron N2830 processor (1.83 GHz/2.41 GHz, 1 MB L2, 1333 MHz), dual core

Intel Celeron N2820 processor (2.13 GHz/2.39 GHz, 1 MB L2, 1066 MHz), dual core

Intel HD Graphics

Support for DX11

Support for HD playback, streaming, and recording @ 720p 30fps

TouchScreen with MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness: 200 nits; slim (3.6­mm)

Supports low-voltage dierential signaling (LVDS) (co-layout with eDP1.3+PSR)

Support for DDR3L-1333-MHz (DDR3L-1600-MHz downgrade to DDR3L-1333-MHz) – for use with Pentium
processors

Support for DDR3L-1066-MHz (DDR3L-1600-MHz downgrade to DDR3L-1066-MHz) – for use with Celeron
processors

Support for 8192-MB of system RAM in the following congurations:

●

8192 MB × 1

●

4096 MB × 1

Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness

Support for Serial ATA

Support for Accelerometer hard drive protection

Support for the following hard drives:

●

750-GB, 5400-rpm, 7.2-mm

●

500-GB, 5400-rpm, 7.0-mm

●

500-GB, 5400-rpm + 8 GB NAND Hybrid, 7.0-mm

●

320-GB, 5400-rpm, 7.0-mm

Solid-state drives Support M.2 SATA-3 (NGFF):

1

Category Description

128 GB 2280 M2 SATA-3 TLC

128 GB 2280 M2 SATA-3

Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only

Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), xed (no tilt), with activity light

Realtek ALC3227-CG audio codec

Two speakers

Beats Audio

Dual Speakers support 25 mm x 14 mm speaker

Formats: MP3, AAC,AAC+, EAAC+ OGG, MIDI

Ethernet Integrated 10/100 network interface card (NIC)

Co-layout with Giga-LAN

Sensor Sensor Hub (Accelerometer + Gyroscope + e-Compass)

Support Proximity Sensor for SAR certication (WWAN option)

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Support for the following WLAN formats:

●

Atheros AR9485 802.11b/g/n WiFi Adapter with 1 antenna

●

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter with 1 antenna

●

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter with 1 antenna

●

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter with 1 antenna

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

Integrated wireless wide area network (WWAN) options by way of wireless module

Support for the following WWAN formats:

HP hs3110 HSPA+ Mobile Broadband Module

Compatible with Miracast-certied devices

External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC.

SIM card slot

Ports AC adapter: HP Smart pin plug (4.5-mm barrel)

Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-detection

HDMI: v. 1.4, supporting up to 1080p, 1920×1080 at 60 Hz

RJ-45/Ethernet

(1) USB 3.0

(2) USB 2.0

Video: VGA (Dsub 15-pin) supporting 1920×1200 external resolution at 60 Hz, hot plug/unplug and auto­detection for correct output to wide-aspect vs. standard aspect video

Keyboard/pointing
devices

97%-size, textured, island-style keyboard (no numerical keypad)

Touchpad requirements:

HP Imagepad - Clickpad with image sensor

2 Chapter 1 Product description

Category Description

Taps enabled as default

Multitouch gestures enabled: 2-nger scroll, pinch

Support for PS/2 and SMB interface

Support for Windows 8.1 Modern TouchPad Gestures

Power requirements Support for the following AC adapters:

●

45-W HP Smart AC adapter (non-PFC, MSH) (for Germany only)

●

45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non-slim]) (not for India/People’s
Republic of China)

●

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) (only for India/People’s Republic of China)

Support for the following battery:

●

Embedded 2-cell, 29-Wh, Li-ion battery

Supports battery fast charge

Security Kensington Lock slot

TPM (Trusted Platform Module )

Operating system Preinstalled:

Windows 10

Windows 8.1

Windows 8.1 Small Screen Touch

Serviceability End user replaceable parts:

AC adapter

WWAN SIM card

3

2 External component identication

Right side

Component Description

(1) Hard drive light

(2) SIM slot (select models only) Supports a wireless subscriber identity module (SIM).

(3) Memory card reader Reads optional memory cards that enable you to store, manage, share,

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external

(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external

(6) HDMI port Connects an optional video or audio device, such as a high-denition

(7) RJ-45 (network) jack/status lights Connects a network cable.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

or access information.

To insert a card, hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the card until it is
rmly seated.

To remove a card, press in on the card it until it pops out.

drive, printer, scanner or USB hub.

drive, printer, scanner or USB hub.

television, any compatible digital or audio component, or a high-speed
High-Denition Multimedia Interface (HDMI) device.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(8) AC adapter light

(9) Power connector Connects an AC adapter.

4 Chapter 2 External component identication

●

On: The AC adapter is connected and the battery is charged.

●

O: The computer is using battery power.

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) Power button

(3) Power light

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

(4) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(5) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(6) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an

Left side 5

Component Description

optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.,

To access this document:

●

From the Start screen, type support, and then select the
HP Support Assistant app.

– or —

●

From the Windows desktop, click the question mark icon in
the notication area, at the far right of the taskbar.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio­in (microphone).

(7) Volume button Controls speaker volume.

To decrease speaker volume, press the – edge of the button.

To increase speaker volume, press the + edge of the button.

Speakers

Component Description

Speakers (2) Produce sound.

6 Chapter 2 External component identication

Display

Component Description

(1) Webcam light On: The webcam is in use.

(2) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.

(3) Internal microphone Records sound.

(4) WLAN antenna* Sends and receives wireless signals to communicate with wireless

local area networks (WLANs).

(5) Internal display switch Turns o the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.

To access this document:

From the Start screen, type support, and then select the HP Support Assistant app.

Display 7

Your computer can function as a classic notebook, and in addition, the display can be rotated so that the
computer transforms into an entertainment stand or a tablet.

Changing your notebook to an entertainment stand

To change your notebook to an entertainment stand, raise the display, and then rotate the display backward
to a stand position (about 315 degrees).

Changing your notebook to a tablet

To change your notebook to a tablet, raise the display, and then rotate the display backward until it is ush
with the computer bottom (360 degrees).

8 Chapter 2 External component identication

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 9

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

10 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, or on select models, the b key or
the spacebar.

(3) Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

(4) Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the radiance

backlight keybard feature o or on.

Top 11

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.

●

Serial number (s/n) (1). This is an alphanumeric identier that is unique to each product.

●

Part number/Product number (p/n) (2). This number provides specic information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.

●

Model/Warranty period (3).

Model is the alphanumeric identier used to locate documents, drivers, and support for the computer.

Warranty describes the duration (in years) of the warranty period for the computer.

12 Chapter 2 External component identication

PCID label

The PCID label provides the information required to properly reset the notebook rmware (BIOS) back to
factory shipped specications when replacing the system board. The label may have a dierent number of
characters depending on the operating system on the computer.

Windows 8 models

Non-Windows 8 models

Service tag and PCID label 13

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly (11.6-in [29.5-cm], AG, SVA, LED TouchScreen) (includes webcam/microphone module)

For use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 without WWAN 755730-001

For use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 with WWAN 756108-001

For use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 with the

following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0
Combo Adapter

For use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 without the

following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0
Combo Adapter

(2) Top cover (includes TouchPad)

Silver 756116-001

Red 759976-001

Purple 777409-001

(3) TouchPad button board (includes bracket and cable) not spared

(4) Power connector cable 755727-001

(5) Keyboard

NOTE: For a list of keyboard country codes, see Keyboard on page 62.

For use in models without WWAN 755896-xx1

For use in models with WWAN 785454-xx1

(6) System board equipped with (includes replacement thermal material):

Intel Pentium N3540 processor and the Windows 8.1 Standard operating system 789089-501

800298-001

802266-001

Intel Pentium N3540 processor and a non-Windows 8 operating system 789089-001

Intel Pentium N3530 processor and the Windows 10 operating system 764236-601

Intel Pentium N3530 processor and the Windows 8.1 Standard operating system 764236-501

Intel Pentium N3530 processor and a non-Windows 8 operating system 764236-001

Intel Pentium N3520 processor and the Windows 8.1 Standard operating system 755724-501

Intel Pentium N3520 processor and a non-Windows 8 operating system 755724-001

Intel Celeron N2840 processor and the Windows 8.1 Standard operating system for use in

models with WWAN

Intel Celeron N2840 processor and a non-Windows 8 operating system for use in models

with WWAN

Intel Celeron N2840 processor and the Windows 8.1 Standard operating system for use in

models without WWAN

Intel Celeron N2840 processor and a non-Windows 8 operating system for use in models

without WWAN

Intel Celeron N2830 processor and the Windows 8.1 Standard operating system for use in

models with WWAN

Intel Celeron N2830 processor and a non-Windows 8 operating system for use in models

with WWAN

794106-501

794106-001

789088-501

789088-001

764237-501

764237-001

Computer major components 15

Item Component Spare part number

Intel Celeron N2830 processor and the Windows 10 operating system for use in models

without WWAN

Intel Celeron N2830 processor and the Windows 8.1 Standard operating system for use in

models without WWAN

Intel Celeron N2830 processor and a non-Windows 8 operating system for use in models

without WWAN

Intel Celeron N2820 processor and the Windows 8.1 Standard operating system 755723-501

Intel Celeron N2820 processor and a non-Windows 8 operating system 755723-001

Intel Core M 5Y10c processor and 8 GB on-board system memory with the Windows 8.1

Standard operating system

Intel Core M 5Y10c processor and 8 GB on-board system memory with a non-Windows 8

operating system

Intel Core M 5Y10c processor and 4 GB on-board system memory with the Windows 8.1

Standard operating system

Intel Core M 5Y10c processor and 4 GB on-board system memory with a non-Windows 8

operating system

(7) Speaker Kit (includes left and right speakers and cable) 755738-001

(8) RTC battery (includes cable) 755735-001

(9) Heat sink (includes replacement thermal material) 755728-001

764235-601

764235-501

764235-001

790757-501

790757-001

790756-501

790756-001

(10) Fan 755729-001

(11) Power button board (includes cable) 755733-001

(12) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):

750-GB, 5400-rpm, 7.0-mm 752099-001

500-GB, 5400-rpm, 7.0-mm 778186-005

500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive connector

cable, and screws)

Solid-State Drives

128 GB solid-state drive (SSD), M.2, TLC 777774-001

128 GB solid-state drive (SSD), M.2 794310-001

Solid-state Drive Hardware Kit 783845-001

(13) Memory module (PC3L, 12800, 1600-MHz):

8-GB 693374-005

4-GB 691740-005

(14) WLAN module:

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-005

755740-001

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter for use only in Brazil 699834-201

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter with 1 antenna 753076-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter with 2

antenna

Intel Dual Band Wireless-AC 3160 802.11a/b/g/n/ac (1x1) WiFi and Bluetooth 4.0

combination WLAN adapter for use in Brazil

Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter with 1 antenna 733476-005

WWAN module (not illustrated)

HP hs3110 HSPA+ Mobile Broadband Module 748599-001

(15) 2-cell, 29-Wh, 3.82-Ah, Li-ion battery 751875-005

(16) USB board (includes cable) 755734-001

(17) Bottom cover

Red models with WWAN 755743-001

Red models without WWAN 755725-001

Red models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac

1x1 WiFi + BT 4.0 Combo Adapter

Silver models with WWAN 755744-001

Silver models without WWAN 755726-001

Silver models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac

1x1 WiFi + BT 4.0 Combo Adapter

784638-005

710662-205

800295-001

800296-001

Purple models with WWAN 777407-001

Purple models without WWAN 777406-001

Purple models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11

ac 1x1 WiFi + BT 4.0 Combo Adapter

Mass storage devices

Component Spare part number

Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):

750-GB, 5400-rpm, 7.0-mm 752099-001

500-GB, 5400-rpm, 7.0-mm 778186-005

500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005

Hard Drive Hardware Kit (includes hard drive bracket, connector cable, and screws) 755740-001

Solid-State Drives

128 GB solid-state drive (SSD), M.2, TLC 777774-001

128 GB solid-state drive (SSD), M.2 794310-001

External DVD±RW Double-Layer with SuperMulti Drive 747080-001

800297-001

Mass storage devices 17

Display assembly subcomponents

Item Component Spare part number

(1) Display enclosure

Silver models with WWAN 782925-001

Silver models without WWAN 758845-001

Red models with WWAN 782926-001

Red models without WWAN 758846-001

Purple models without WWAN 777405-001

Purple models with WWAN 782927-001

(2) Display cable 761350-001

(3) Webcam 758848-001

(4) Display hinge covers

For use in red models 758847-001

For use in silver models 759503-001

For use in purple models 777408-001

Sensor board (not illustrated) 788218-001

Antenna (not illustrated)

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

WLAN antenna for use on models with all WLAN modules except for Intel Dual Band

Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

WLAN antenna for use on models with the following WLAN module: Intel Dual Band Wireless-

AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

WWAN antenna 805726-001

Miscellaneous parts

Component Spare part number

AC adapter

45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) 741727-001

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001

65-W HP Smart AC adapter for use in models in Brazil (non-PFC, EM, 4.5-mm, 3 prong) 710412-001

Power cord (3-pin, black, 1.83-m):

For use in Argentina 755530-D01

For use in Australia 755530-011

For use in Brazil 755530-202

805106-001

805725-001

For use in the People’s Republic of China 755530-AA1

For use in Denmark 755530-081

For use in Europe 755530-021

For use in India 755530-D61

For use in Israel 755530-BB1

For use in Italy 755530-061

For use in Japan 755530-291

For use in North America 755530-001

For use in South Africa 755530-AR1

For use in South Korea 755530-AD1

For use in Switzerland 755530-111

For use in Taiwan 755530-AB1

For use in Thailand 755530-201

For use in the United Kingdom and Singapore 755530-031

Rubber Feet Kit (includes 2 rear rubber feet) 755736-001

Screw Kit 755737-001

Miscellaneous parts 19

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 and P1 screw drivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

20 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Service considerations 21

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

22 Chapter 4 Removal and replacement procedures preliminary requirements