HP Pavilion 11 x360 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2014, 2015 HP Development
Company, L.P.
Intel and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Microsoft, Windows, and Windows are U.S.
registered trademarks of the Microsoft group
of companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: November 2015
First Edition: December 2014
Document Part Number: 798989-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Speakers ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Changing your notebook to an entertainment stand ......................................................................... 8
Changing your notebook to a tablet ................................................................................................... 8
Top .......................................................................................................................................................................... 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Keys ................................................................................................................................................... 11
Service tag and PCID label ................................................................................................................................... 12
Service tag ......................................................................................................................................... 12
PCID label ........................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Mass storage devices ........................................................................................................................................... 17
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 20
Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................ 23
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25
Component replacement procedures .................................................................................................................. 25
v
Bottom cover ..................................................................................................................................... 26
USB/audio board ................................................................................................................................ 29
WLAN module .................................................................................................................................... 30
WWAN module ................................................................................................................................... 32
Solid-state drive (M.2) ....................................................................................................................... 34
Hard drive .......................................................................................................................................... 35
RTC battery ........................................................................................................................................ 38
Memory module ................................................................................................................................ 40
Power button board .......................................................................................................................... 42
Fan ..................................................................................................................................................... 44
Heat sink ............................................................................................................................................ 46
Battery ............................................................................................................................................... 48
Speakers ............................................................................................................................................ 49
TouchPad button board ..................................................................................................................... 50
Display assembly ............................................................................................................................... 52
Power connector cable ...................................................................................................................... 58
System board .................................................................................................................................... 59
Keyboard ........................................................................................................................................... 62
6 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 64
Starting Setup Utility (BIOS) ................................................................................................................................ 64
Updating Setup Utility (BIOS) .............................................................................................................................. 64
Determining the BIOS version ........................................................................................................... 64
Downloading a BIOS update .............................................................................................................. 65
Synchronizing a tablet and keyboard (select products only) .............................................................................. 66
7 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 67
Starting Setup Utility (BIOS) ................................................................................................................................ 67
Updating the BIOS ................................................................................................................................................ 67
Determining the BIOS version ........................................................................................................... 67
Downloading a BIOS update .............................................................................................................. 68
Synchronizing a tablet and keyboard (select models only) ................................................................................ 69
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 70
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71
9 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 72
Creating recovery media and backups ................................................................................................................ 72
Creating HP Recovery media (select products only) ......................................................................... 72
Using Windows tools ........................................................................................................................................... 73
vi
Restore and recovery ........................................................................................................................................... 74
Recovering using HP Recovery Manager ........................................................................................... 74
What you need to know before you get started ............................................................. 74
Using the HP Recovery partition (select products only) ................................................. 75
Using HP Recovery media to recover .............................................................................. 75
Changing the computer boot order ................................................................................ 76
Removing the HP Recovery partition (select products only) ......................................... 76
10 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 77
Creating recovery media and backups ................................................................................................................ 77
Creating HP Recovery media (select models only) ........................................................................... 77
Using Windows tools ........................................................................................................................................... 78
Restore and recovery ........................................................................................................................................... 78
Recovering using HP Recovery Manager ........................................................................................... 79
What you need to know before you get started ............................................................. 79
Using the HP Recovery partition (select models only) ................................................... 80
Using HP Recovery media to recover .............................................................................. 80
Changing the computer boot order ................................................................................ 81
Removing the HP Recovery partition (select models only) ............................................ 81
11 Specications ............................................................................................................................................ 82
Computer specications ...................................................................................................................................... 82
Hard drive specications ..................................................................................................................................... 83
12 Power cord set requirements ...................................................................................................................... 84
Requirements for all countries ............................................................................................................................ 84
Requirements for specic countries and regions ................................................................................................ 84
13 Recycling .................................................................................................................................................. 86
Index ............................................................................................................................................................. 87
vii
viii
1 Product description
Category Description
Product Name
Processor Intel® Core M 5Y10c processor (0.8 GHz/2.0GHz, 4 MB L3, 800 MHz), dual core
Chipset Intel Bay Trail-M SoC
Graphics Internal graphics:
Panel 11.6-in [29.5-cm] (1366×768), high-denition (HD), white light emitting diode (WLED), AntiGlare,
Memory One customer-accessible/upgradable memory module slot
HP Pavilion11 x360 PC
Intel Pentium N3540 processor (2.16 GHz/2.66 GHz, 2 MB L2, 1333 MHz), quad core
Intel Pentium N3530 processor (2.16 GHz/2.58 GHz, 2 MB L2, 1333 MHz), quad core
Intel Pentium N3520 processor (2.17 GHz/2.42 GHz, 2 MB L2, 1333 MHz), quad core
Intel Celeron N2840 processor (2.16 GHz/2.58 GHz, 1 MB L2, 1333 MHz), dual core
Intel Celeron N2830 processor (1.83 GHz/2.41 GHz, 1 MB L2, 1333 MHz), dual core
Intel Celeron N2820 processor (2.13 GHz/2.39 GHz, 1 MB L2, 1066 MHz), dual core
Intel HD Graphics
Support for DX11
Support for HD playback, streaming, and recording @ 720p 30fps
TouchScreen with MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness: 200 nits; slim (3.6mm)
Supports low-voltage dierential signaling (LVDS) (co-layout with eDP1.3+PSR)
Support for DDR3L-1333-MHz (DDR3L-1600-MHz downgrade to DDR3L-1333-MHz) – for use with Pentium
processors
Support for DDR3L-1066-MHz (DDR3L-1600-MHz downgrade to DDR3L-1066-MHz) – for use with Celeron
processors
Support for 8192-MB of system RAM in the following congurations:
●
8192 MB × 1
●
4096 MB × 1
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
Support for Serial ATA
Support for Accelerometer hard drive protection
Support for the following hard drives:
●
750-GB, 5400-rpm, 7.2-mm
●
500-GB, 5400-rpm, 7.0-mm
●
500-GB, 5400-rpm + 8 GB NAND Hybrid, 7.0-mm
●
320-GB, 5400-rpm, 7.0-mm
Solid-state drives Support M.2 SATA-3 (NGFF):
1
Category Description
128 GB 2280 M2 SATA-3 TLC
128 GB 2280 M2 SATA-3
Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only
Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), xed (no tilt), with activity light
Realtek ALC3227-CG audio codec
Two speakers
Beats Audio
Dual Speakers support 25 mm x 14 mm speaker
Formats: MP3, AAC,AAC+, EAAC+ OGG, MIDI
Ethernet Integrated 10/100 network interface card (NIC)
Co-layout with Giga-LAN
Sensor Sensor Hub (Accelerometer + Gyroscope + e-Compass)
Support Proximity Sensor for SAR certication (WWAN option)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following WLAN formats:
●
Atheros AR9485 802.11b/g/n WiFi Adapter with 1 antenna
●
Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter with 1 antenna
●
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter with 1 antenna
●
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter with 1 antenna
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module
Support for the following WWAN formats:
HP hs3110 HSPA+ Mobile Broadband Module
Compatible with Miracast-certied devices
External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC.
SIM card slot
Ports AC adapter: HP Smart pin plug (4.5-mm barrel)
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-detection
HDMI: v. 1.4, supporting up to 1080p, 1920×1080 at 60 Hz
RJ-45/Ethernet
(1) USB 3.0
(2) USB 2.0
Video: VGA (Dsub 15-pin) supporting 1920×1200 external resolution at 60 Hz, hot plug/unplug and autodetection for correct output to wide-aspect vs. standard aspect video
Keyboard/pointing
devices
97%-size, textured, island-style keyboard (no numerical keypad)
Touchpad requirements:
HP Imagepad - Clickpad with image sensor
2 Chapter 1 Product description
Category Description
Taps enabled as default
Multitouch gestures enabled: 2-nger scroll, pinch
Support for PS/2 and SMB interface
Support for Windows 8.1 Modern TouchPad Gestures
Power requirements Support for the following AC adapters:
●
45-W HP Smart AC adapter (non-PFC, MSH) (for Germany only)
●
45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non-slim]) (not for India/People’s
Republic of China)
●
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) (only for India/People’s Republic of China)
Support for the following battery:
●
Embedded 2-cell, 29-Wh, Li-ion battery
Supports battery fast charge
Security Kensington Lock slot
TPM (Trusted Platform Module )
Operating system Preinstalled:
Windows 10
Windows 8.1
Windows 8.1 Small Screen Touch
Serviceability End user replaceable parts:
AC adapter
WWAN SIM card
3
2 External component identication
Right side
Component Description
(1) Hard drive light
(2) SIM slot (select models only) Supports a wireless subscriber identity module (SIM).
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share,
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external
(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external
(6) HDMI port Connects an optional video or audio device, such as a high-denition
(7) RJ-45 (network) jack/status lights Connects a network cable.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
or access information.
To insert a card, hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the card until it is
rmly seated.
To remove a card, press in on the card it until it pops out.
drive, printer, scanner or USB hub.
drive, printer, scanner or USB hub.
television, any compatible digital or audio component, or a high-speed
High-Denition Multimedia Interface (HDMI) device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
(8) AC adapter light
(9) Power connector Connects an AC adapter.
4 Chapter 2 External component identication
●
On: The AC adapter is connected and the battery is charged.
●
O: The computer is using battery power.
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Power button
(3) Power light
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(4) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(5) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(6) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
Left side 5
Component Description
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.,
To access this document:
●
From the Start screen, type support, and then select the
HP Support Assistant app.
– or —
●
From the Windows desktop, click the question mark icon in
the notication area, at the far right of the taskbar.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(7) Volume button Controls speaker volume.
To decrease speaker volume, press the – edge of the button.
To increase speaker volume, press the + edge of the button.
Speakers
Component Description
Speakers (2) Produce sound.
6 Chapter 2 External component identication
Display
Component Description
(1) Webcam light On: The webcam is in use.
(2) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.
(3) Internal microphone Records sound.
(4) WLAN antenna* Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
(5) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document:
From the Start screen, type support, and then select the HP Support Assistant app.
Display 7
Your computer can function as a classic notebook, and in addition, the display can be rotated so that the
computer transforms into an entertainment stand or a tablet.
Changing your notebook to an entertainment stand
To change your notebook to an entertainment stand, raise the display, and then rotate the display backward
to a stand position (about 315 degrees).
Changing your notebook to a tablet
To change your notebook to a tablet, raise the display, and then rotate the display backward until it is ush
with the computer bottom (360 degrees).
8 Chapter 2 External component identication
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 9
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
10 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, or on select models, the b key or
the spacebar.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the radiance
backlight keybard feature o or on.
Top 11
Service tag and PCID label
Service tag
When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.
●
Serial number (s/n) (1). This is an alphanumeric identier that is unique to each product.
●
Part number/Product number (p/n) (2). This number provides specic information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
●
Model/Warranty period (3).
Model is the alphanumeric identier used to locate documents, drivers, and support for the computer.
Warranty describes the duration (in years) of the warranty period for the computer.
12 Chapter 2 External component identication
PCID label
The PCID label provides the information required to properly reset the notebook rmware (BIOS) back to
factory shipped specications when replacing the system board. The label may have a dierent number of
characters depending on the operating system on the computer.
Windows 8 models
Non-Windows 8 models
Service tag and PCID label 13
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly (11.6-in [29.5-cm], AG, SVA, LED TouchScreen) (includes webcam/microphone module)
For use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 without WWAN 755730-001
For use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 with WWAN 756108-001
For use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 with the
following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0
Combo Adapter
For use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 without the
following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0
Combo Adapter
(2) Top cover (includes TouchPad)
Silver 756116-001
Red 759976-001
Purple 777409-001
(3) TouchPad button board (includes bracket and cable) not spared
(4) Power connector cable 755727-001
(5) Keyboard
NOTE: For a list of keyboard country codes, see Keyboard on page 62.
For use in models without WWAN 755896-xx1
For use in models with WWAN 785454-xx1
(6) System board equipped with (includes replacement thermal material):
Intel Pentium N3540 processor and the Windows 8.1 Standard operating system 789089-501
800298-001
802266-001
Intel Pentium N3540 processor and a non-Windows 8 operating system 789089-001
Intel Pentium N3530 processor and the Windows 10 operating system 764236-601
Intel Pentium N3530 processor and the Windows 8.1 Standard operating system 764236-501
Intel Pentium N3530 processor and a non-Windows 8 operating system 764236-001
Intel Pentium N3520 processor and the Windows 8.1 Standard operating system 755724-501
Intel Pentium N3520 processor and a non-Windows 8 operating system 755724-001
Intel Celeron N2840 processor and the Windows 8.1 Standard operating system for use in
models with WWAN
Intel Celeron N2840 processor and a non-Windows 8 operating system for use in models
with WWAN
Intel Celeron N2840 processor and the Windows 8.1 Standard operating system for use in
models without WWAN
Intel Celeron N2840 processor and a non-Windows 8 operating system for use in models
without WWAN
Intel Celeron N2830 processor and the Windows 8.1 Standard operating system for use in
models with WWAN
Intel Celeron N2830 processor and a non-Windows 8 operating system for use in models
with WWAN
794106-501
794106-001
789088-501
789088-001
764237-501
764237-001
Computer major components 15
Item Component Spare part number
Intel Celeron N2830 processor and the Windows 10 operating system for use in models
without WWAN
Intel Celeron N2830 processor and the Windows 8.1 Standard operating system for use in
models without WWAN
Intel Celeron N2830 processor and a non-Windows 8 operating system for use in models
without WWAN
Intel Celeron N2820 processor and the Windows 8.1 Standard operating system 755723-501
Intel Celeron N2820 processor and a non-Windows 8 operating system 755723-001
Intel Core M 5Y10c processor and 8 GB on-board system memory with the Windows 8.1
Standard operating system
Intel Core M 5Y10c processor and 8 GB on-board system memory with a non-Windows 8
operating system
Intel Core M 5Y10c processor and 4 GB on-board system memory with the Windows 8.1
Standard operating system
Intel Core M 5Y10c processor and 4 GB on-board system memory with a non-Windows 8
operating system
(7) Speaker Kit (includes left and right speakers and cable) 755738-001
(8) RTC battery (includes cable) 755735-001
(9) Heat sink (includes replacement thermal material) 755728-001
764235-601
764235-501
764235-001
790757-501
790757-001
790756-501
790756-001
(10) Fan 755729-001
(11) Power button board (includes cable) 755733-001
(12) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
750-GB, 5400-rpm, 7.0-mm 752099-001
500-GB, 5400-rpm, 7.0-mm 778186-005
500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive connector
cable, and screws)
Solid-State Drives
128 GB solid-state drive (SSD), M.2, TLC 777774-001
128 GB solid-state drive (SSD), M.2 794310-001
Solid-state Drive Hardware Kit 783845-001
(13) Memory module (PC3L, 12800, 1600-MHz):
8-GB 693374-005
4-GB 691740-005
(14) WLAN module:
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-005
755740-001
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter for use only in Brazil 699834-201
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter with 1 antenna 753076-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter with 2
antenna
Intel Dual Band Wireless-AC 3160 802.11a/b/g/n/ac (1x1) WiFi and Bluetooth 4.0
combination WLAN adapter for use in Brazil
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter with 1 antenna 733476-005
WWAN module (not illustrated)
HP hs3110 HSPA+ Mobile Broadband Module 748599-001
(15) 2-cell, 29-Wh, 3.82-Ah, Li-ion battery 751875-005
(16) USB board (includes cable) 755734-001
(17) Bottom cover
Red models with WWAN 755743-001
Red models without WWAN 755725-001
Red models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac
1x1 WiFi + BT 4.0 Combo Adapter
Silver models with WWAN 755744-001
Silver models without WWAN 755726-001
Silver models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac
1x1 WiFi + BT 4.0 Combo Adapter
784638-005
710662-205
800295-001
800296-001
Purple models with WWAN 777407-001
Purple models without WWAN 777406-001
Purple models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11
ac 1x1 WiFi + BT 4.0 Combo Adapter
Mass storage devices
Component Spare part number
Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
750-GB, 5400-rpm, 7.0-mm 752099-001
500-GB, 5400-rpm, 7.0-mm 778186-005
500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005
Hard Drive Hardware Kit (includes hard drive bracket, connector cable, and screws) 755740-001
Solid-State Drives
128 GB solid-state drive (SSD), M.2, TLC 777774-001
128 GB solid-state drive (SSD), M.2 794310-001
External DVD±RW Double-Layer with SuperMulti Drive 747080-001
800297-001
Mass storage devices 17
Display assembly subcomponents
Item Component Spare part number
(1) Display enclosure
Silver models with WWAN 782925-001
Silver models without WWAN 758845-001
Red models with WWAN 782926-001
Red models without WWAN 758846-001
Purple models without WWAN 777405-001
Purple models with WWAN 782927-001
(2) Display cable 761350-001
(3) Webcam 758848-001
(4) Display hinge covers
For use in red models 758847-001
For use in silver models 759503-001
For use in purple models 777408-001
Sensor board (not illustrated) 788218-001
Antenna (not illustrated)
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
WLAN antenna for use on models with all WLAN modules except for Intel Dual Band
Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
WLAN antenna for use on models with the following WLAN module: Intel Dual Band Wireless-
AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
WWAN antenna 805726-001
Miscellaneous parts
Component Spare part number
AC adapter
45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) 741727-001
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001
65-W HP Smart AC adapter for use in models in Brazil (non-PFC, EM, 4.5-mm, 3 prong) 710412-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 755530-D01
For use in Australia 755530-011
For use in Brazil 755530-202
805106-001
805725-001
For use in the People’s Republic of China 755530-AA1
For use in Denmark 755530-081
For use in Europe 755530-021
For use in India 755530-D61
For use in Israel 755530-BB1
For use in Italy 755530-061
For use in Japan 755530-291
For use in North America 755530-001
For use in South Africa 755530-AR1
For use in South Korea 755530-AD1
For use in Switzerland 755530-111
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in the United Kingdom and Singapore 755530-031
Rubber Feet Kit (includes 2 rear rubber feet) 755736-001
Screw Kit 755737-001
Miscellaneous parts 19
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
20 Chapter 4 Removal and replacement procedures preliminary requirements
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 21
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
22 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 23
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
24 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 76 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 25
Bottom cover
Description Spare part number
Red models with WWAN 755743-001
Red models without WWAN 755725-001
Red models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT
4.0 Combo Adapter
Silver models with WWAN 755744-001
Silver models without WWAN 755726-001
Silver models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi +
BT 4.0 Combo Adapter
Purple models with WWAN 777407-001
Purple models without WWAN 777406-001
Purple models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi +
BT 4.0 Combo Adapter
Rubber Kit (includes rear feet) 755736-001
800295-001
800296-001
800297-001
Before removing the bottom cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Position the computer upside-down.
2. Pry the two rear rubber feet o the bottom cover (1).
26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the two Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer.
4. Remove the two Phillips PM2.5×8.0 screws (1) and the seven Phillips PM2.0×7.0 screws (2) that secure
the bottom cover to the computer.
Component replacement procedures 27
5. Separate the bottom cover from the computer by lifting up at the seam near the display hinges (1), and
then lift the cover up and o the computer (2) far enough to access the USB/audio board connector on
the system board.
NOTE: When you lift the bottom cover, a cable is connected from the USB/audio board (installed on the
inside of the bottom cover) to the system board. Be sure not to pull the cable loose when lifting the
bottom cover.
6. Disconnect the USB/audio board cable from the system board by lifting the ZIF connector (1), and then
removing the USB/audio board cable from the system board connector (2).
Reverse this procedure to install the bottom cover.
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
USB/audio board
Description Spare part number
USB/audio board (includes cable) 755734-001
Before removing the USB/audio board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
To remove the USB/audio board:
1. Position the bottom cover upside-down.
2. Remove the Phillips PM2.0×3.0 screw (1).
3. Lift up on the rear of the board and lift the board o the bottom cover (2).
Reverse this procedure to install the USB/audio board.
Component replacement procedures 29
WLAN module
Description Spare part number
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-005
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter for use only in Brazil 699834-201
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter with 1 antenna 753076-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter with 2 antennas 784638-005
Intel Dual Band Wireless-AC 3160 802.11a/b/g/n/ac (1x1) WiFi and Bluetooth 4.0 combination WLAN
adapter for use in Brazil
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter with 1 antenna 733476-005
710662-205
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery.
Remove the WLAN module:
1. Disconnect the WLAN antenna cable (1) from the terminal on the WLAN module.
NOTE: The WLAN antenna cable connects to the WLAN module “Main” terminal labeled “1”.
2. Remove the two Phillips PM2.0×3.5 screws (2) that secure the WLAN module to the system board. (The
WLAN module tilts up.)
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 31
WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description Spare part number
HP hs3110 HSPA+ Mobile Broadband Module 748599-001
Before removing the WWAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery.
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue
WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the system board.
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WWAN module (3) by pulling the module away from the slot.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
Component replacement procedures 33
Solid-state drive (M.2)
Description Spare part number
128 GB solid-state drive (SSD), M.2, TLC 777774-001
128 GB solid-state drive (SSD), M.2 794310-001
Before removing the solid-state drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery.
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board.
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Hard drive
NOTE: The Hard Drive Hardware Kit, spare part number 755740-001, includes the hard drive bracket, hard
drive connector cable, and screws.
The Solid-State Drive Hardware Kit, spare part number 783845-001 includes the connector cable, top and
bottom brackets, PCBA, and screws.
Description Spare part number
750-GB, 5400-rpm, 7.0-mm 752099-001
500-GB, 5400-rpm, 7.0-mm 778186-005
500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005
Before removing the hard drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
computer on, and then shut it down through the operating system.
5. Disconnect the battery.
Remove the hard drive:
1. Disconnect the hard drive connector cable (1) from the system board.
2. Remove the Phillips PM2.0×7.0 screw (2) that secures the hard drive and battery to the computer.
3. Remove the three Phillips PM2.0×3.0 screws (3) that secure the hard drive to the computer.
Component replacement procedures 35
4. A small part of the hard drive sits under one of the battery screw tabs (4). To remove it, slide the hard
drive toward the top of the computer (5), and then lift it out of the computer (6).
5. If it is necessary to disassemble the hard drive, perform the following steps:
a. Disconnect the hard drive connector cable (1) from the hard drive.
b. Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the hard drive.
c. Remove the hard drive bracket (3) from the hard drive.
The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive
Hardware Kit, spare part number 755740-001.
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the hard drive.
Component replacement procedures 37
RTC battery
Description Spare part number
RTC battery (includes cable) 755735-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery.
computer on, and then shut it down through the operating system.
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Detach the RTC battery (2) from the system board. (The RTC battery is secured with double-sided tape.)
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
Component replacement procedures 39
Memory module
Description Spare part number
8-GB (PC3L, 12800, 1600-MHz) 693374-005
4-GB (PC3L, 12800, 1600-MHz) 691740-005
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery.
Remove the memory module:
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures 41
Power button board
Description Spare part number
Power button board (includes cable) 755733-001
Before removing the power button board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery.
Remove the power button board:
1. Disconnect the power button board cable (1) from the system board.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the power button board to the computer.
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the power button board and cable (3).
Reverse this procedure to install the power button board.
Component replacement procedures 43
Fan
Description Spare part number
Fan 755729-001
Before removing the fan, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery.
Remove the fan:
NOTE: You do not have to remove the heat sink to remove the fan. You must disengage the tape that
secures the fan to the heat sink.
1. Disconnect the fan cable (1) from the system board.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the fan to the system board.
3. Detach the tape (3) from the heat sink.
NOTE: You do not need to remove the tape from the fan.
44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the fan (4).
Reverse this procedure to install the fan.
Component replacement procedures 45
Heat sink
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery.
Description Spare part number
Heat sink (includes replacement thermal material) 755728-001
computer on, and then shut it down through the operating system.
6. Remove the fan (see Fan on page 44).
Remove the heat sink:
NOTE: You do not have to remove the fan to remove the heat sink. You must disengage the tape that
secures the heat sink to the fan.
1. Following the 1 through 4 sequence stamped into the heat sink, remove the four Phillips PM2.0×3.0
screws (1) that secure the heat sink to the system board.
46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the
system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the
heat sink section (2) that services it
Reverse this procedure to install the heat sink.
Component replacement procedures 47
Battery
Description Spare part number
2-cell, 29-Wh, 3.82-Ah, Li-ion battery 751875-005
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
Remove the battery:
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
1. Disconnect the battery cable from the system board (1).
2. Remove the four Phillips PM2.0×7.0 screws (2) that secure the battery to the computer.
3. Remove the battery (3).
Reverse this procedure to install the battery.
48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 48).
Remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Remove the four Phillips PM2.0×6.0 broadhead screws (2) that secure the speakers to the computer.
Description Spare part number
Speaker Kit (includes left and right speakers and cable) 755738-001
computer on, and then shut it down through the operating system.
NOTE: Make note of the rubber gaskets (3) that t around each screw. For installation, make sure the
gaskets are properly installed.
3. Remove the speakers (4).
Reverse this procedure to install the speakers.
Component replacement procedures 49
TouchPad button board
Description Spare part number
TouchPad button board (includes bracket and cable) not spared
Before removing the TouchPad button board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 48).
Remove the TouchPad button board:
1. Disconnect the TouchPad board cable from the system board (1).
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the bracket, and then rotate the front of the
bracket up and lift it o the computer (4).
3. Remove the three Phillips PM2.0×2.0 broadhead screws (5) that secure the TouchPad button board to
the computer.
4. Lift the foil and rubber gaskets from atop the left and right broadhead screw holes (1).
50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
5. Lift the bottom of the touchpad upward (2), and then lift it o the computer (3).
Reverse this procedure to install the TouchPad button board.
Component replacement procedures 51
Display assembly
Description Spare part number
Display assembly for use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 with WWAN 756108-001
Display assembly for use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 without
WWAN
Display assembly for use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 with the
following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
Display assembly for use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 without the
following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
755730-001
800298-001
802266-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 48).
To remove the display assembly:
1. Release the wireless antenna cables from the clips (1) built into the base enclosure.
NOTE: The number of antenna cables may vary.
2. Disconnect the webcam cable (2) from the system board.
52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Disconnect the display panel cable (3) from the system board.
4. Lift the black foam piece that covers the right screw on the right hinge (1).
5. Remove the two silver Phillips PM2.5×4.0 screws (2) and the two black Phillips PM2.5×5.0 screws (3)
that secure the display assembly and bracket to the computer.
CAUTION: Support the display assembly when removing the screws. Failure to support the display
assembly can result in damage to the display assembly and other computer components.
6. Lift the computer to force the hinges to rotate upward to an angle (4).
Component replacement procedures 53
7. Separate the display assembly from the computer (5).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display enclosure:
NOTE: The display enclosure is available using the following spare part numbers:
758846-001 for red models without WWAN
758845-001 for silver models without WWAN
777405-001 for purple models without WWAN
782925-001 for silver models with WWAN
782926-001 for red models with WWAN
782927-001 for purple models with WWAN
a. Remove the two screw covers (1).
b. Remove the two Phillips PM2.5×4.0 screws (2) that secure the enclosure to the display.
54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
c. Pry from the side to separate the enclosure from the display (3).
2. To remove the webcam module:
NOTE: The webcam is available using spare part number 758848-001.
a. Lift the webcam module (1) enough to gain access to the cable.
b. Disconnect the cable (2) from the module.
3. To remove the display hinge covers:
Component replacement procedures 55
NOTE: The display hinge covers are available using spare part number 758847-001 for red models,
759503-001 for silver models, and 777408-001 for purple models.
a. Separate the top hinge cover by prying and rotating it o (1).
b. Remove the four Phillips PM2.5×5.0 screws (2) that secure the bottom hinge cover to the display.
c. Remove the bottom display hinge cover from the display (3).
4. To remove the display cable:
NOTE: The display cable is available using spare part number 761350-001.
a. Disconnect the end of the display cable from the small connector at the bottom of the display
panel (1).
b. Disconnect the display cable from the large connector on the bottom of the display panel (2).
56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
c. Remove the cable from the tape (3) and clips (4) that secure it to the display enclosure , and then
lift the display cable from the display enclosure (5).
5. To remove the sensor board:
NOTE: The sensor board is available using spare part number 788218-001.
a. Disconnect the cable from the board (1).
b. Remove the Phillips PM2.0×3.0 screw that secures the board to the display enclosure (2).
c. Remove the sensor board from the display (3).
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 57
Power connector cable
Description Spare part number
Power connector cable 755727-001
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 48).
Remove the power connector cable:
1. Remove the black Phillips PM2.5×6.0 screw (1) that secures the bracket to the computer and the silver
Phillips PM3.0×5.0 screw (2) that secures the right display hinge.
2. Open the display assembly right hinge (3) as far as it will open.
3. Remove the bracket from the computer (4).
4. Disconnect the power connector cable (5) from the system board.
5. Remove the power connector (6) from the computer.
6. Remove the power connector cable.
Reverse this procedure to install the power connector cable.
58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part
System board for use in models equipped with:
Intel Pentium N3540 processor and the Windows 8.1 Standard operating system 789089-501
Intel Pentium N3540 processor and a non-Windows 8 operating system 789089-001
Intel Pentium N3530 processor and the Windows 10 operating system 764236-601
Intel Pentium N3530 processor and the Windows 8.1 Standard operating system 764236-501
Intel Pentium N3530 processor and a non-Windows 8 operating system 764236-001
Intel Pentium N3520 processor and the Windows 8.1 Standard operating system 755724-501
Intel Pentium N3520 processor and a non-Windows 8 operating system 755724-001
Intel Celeron N2840 processor and the Windows 8.1 Standard operating system for use in models with WWAN 794106-501
Intel Celeron N2840 processor and a non-Windows 8 operating system for use in models with WWAN 794106-001
Intel Celeron N2840 processor and the Windows 8.1 Standard operating system for use in models without WWAN 789088-501
Intel Celeron N2840 processor and a non-Windows 8 operating system for use in models without WWAN 789088-001
number
Intel Celeron N2830 processor and the Windows 8.1 Standard operating system for use in models with WWAN 764237-501
Intel Celeron N2830 processor and a non-Windows 8 operating system for use in models with WWAN 764237-001
Intel Celeron N2830 processor and the Windows 10 operating system for use in models without WWAN 764235-601
Intel Celeron N2830 processor and the Windows 8.1 Standard operating system for use in models without WWAN 764235-501
Intel Celeron N2830 processor and a non-Windows 8 operating system for use in models without WWAN 764235-001
Intel Celeron N2820 processor and the Windows 8.1 Standard operating system 755723-501
Intel Celeron N2820 processor and a non-Windows 8 operating system 755723-001
Intel Core M 5Y10c processor and 8 GB on-board system memory with the Windows 8.1 Standard operating system 790757-501
Intel Core M 5Y10c processor and 8 GB on-board system memory with a non-Windows 8 operating system 790757-001
Intel Core M 5Y10c processor and 4 GB on-board system memory with the Windows 8.1 Standard operating system 790756-501
Intel Core M 5Y10c processor and 4 GB on-board system memory with a non-Windows 8 operating system 790756-001
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 48).
Component replacement procedures 59
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
WLAN module (see WLAN module on page 30)
●
WWAN module (see WWAN module on page 32)
●
Memory module (see Memory module on page 40)
●
Solid-state drive (see Solid-state drive (M.2) on page 34)
●
Heat sink (see Heat sink on page 46)
●
Fan (see Fan on page 44)
Remove the system board:
1. Disconnect the following cables from the system board:
(1): Power connector cable
(2): Wireless antennas (may include one or two antennas)
(3): Keyboard cable
(4): Webcam cable
(5): Display cable
(6): Power button board cable
(7): Fan cable
(8): Speaker cable
(9): Touchpad board cable
(10): Hard drive cable
2. Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the system board (2) from the computer.
Reverse this procedure to install the system board.
Component replacement procedures 61
Keyboard
In this section, the rst table provides the main spare part number for the keyboards. The follow tables
provide the country codes.
Available keyboards for 755896-xx1:
Available keyboards for 785454-xx1:
Description Spare part number
Keyboard for use in models without WWAN (includes cable) 755896-xx1
Keyboard for use in models with WWAN (includes cable) 785454-xx1
For use in country or region Spare part number For use in country or region Spare part number
Brazil -201 South Korea -AD1
Canada -DB1 Taiwan -AB1
Japan -291 Thailand -281
Latin America -161 United States -001
For use in country
or region
Belgium -A41 Hungary -211 Slovenia -BA1
Bulgaria -261 Israel -BB1 Spain -071
Czech Republic
and Slovakia
Denmark, Finland, and
Norway
France -051 Portugal -131 United Kingdom -031
Germany -041 Russia -251 United States -001
Greece -151 Saudi Arabia -171
Spare part
number
-FL1 Italy -061 Switzerland -BG1
-DH1 The Netherlands -B31 Turkey -141
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Before removing the keyboard, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the hard drive (see Hard drive on page 35).
6. Remove the fan (see Fan on page 44).
62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
7. Remove the heat sink (see Heat sink on page 46).
8. Remove the battery (see Battery on page 48).
9. Remove the system board (see System board on page 59).
Remove the keyboard:
1. Remove the 16 Phillips PM2.0×3.0 screws that secure the keyboard to the top cover.
2. Remove the keyboard from the top cover.
Top covers are available using spare part numbers:
759976-001: Red models
756116-001: Silver models
777409-001: Purple models
Reverse this procedure to install the keyboard.
Component replacement procedures 63
6 Using Setup Utility (BIOS) in Windows 10
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc, and then press f10.
●
Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS):
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
64 Chapter 6 Using Setup Utility (BIOS) in Windows 10
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
– or –
▲
Use Setup Utility (BIOS).
To use Setup Utility (BIOS):
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 64).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 65.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
Updating Setup Utility (BIOS) 65
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Synchronizing a tablet and keyboard (select products only)
For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.
NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more
than 50% charged, or if your tablet is connected to AC power.
66 Chapter 6 Using Setup Utility (BIOS) in Windows 10
7 Using Setup Utility (BIOS) in Windows 8.1
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: If your tablet has a keyboard base, connect the tablet to the keyboard base before beginning the
steps in this chapter.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc, and then press f10.
●
Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than the one currently installed on
the computer, you need to know the version of the system BIOS that is installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by
typing support, selecting the HP Support Assistant app, and then selecting System Information, or by
using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 67).
2. Select Main, and then make note of your BIOS version.
3. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.
Starting Setup Utility (BIOS) 67
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the
taskbar.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
‒ or –
From the Windows desktop, right-click the Start button, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
68 Chapter 7 Using Setup Utility (BIOS) in Windows 8.1
Synchronizing a tablet and keyboard (select models only)
When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the Embedded
Controller rmware on the keyboard needs to be synchronized. If so, BIOS will start the synchronization. If the
synchronization is interrupted, a notication screen displays for 10 seconds before the tablet restarts and
attempts to synchronize again.
NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more
than 50% charged, or if your tablet is connected to AC power.
Synchronizing a tablet and keyboard (select models only) 69
8 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1. Start BIOS:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 71.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
70 Chapter 8 Using HP PC Hardware Diagnostics (UEFI)
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specic product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 71
9 Backing up, restoring, and recovering in
Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 72. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 73.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 74.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
72 Chapter 9 Backing up, restoring, and recovering in Windows 10
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 73.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 74.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Using Windows tools 73
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 74. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 72.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 74.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 76.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 72.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 72.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 72.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
74 Chapter 9 Backing up, restoring, and recovering in Windows 10
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 76.
3. Follow the on-screen instructions.
Restore and recovery 75
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 72.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
76 Chapter 9 Backing up, restoring, and recovering in Windows 10
10 Backing up, restoring, and recovering in
Windows 8.1
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most models.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant.
▲
From the Start screen, type support, and then select the HP Support Assistant app.
- or -
From the Windows desktop, click the question mark icon in the notication area, at the far right of the
taskbar.
IMPORTANT: If you will be using F11 startup recovery or USB media recovery to recover your system, the
tablet battery must have at least 70% battery power remaining before starting the recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select models only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select models only)
on page 77. For information on the recovery options that are available using the recovery media, see
Recovering using HP Recovery Manager on page 79.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Using Windows tools on page 78.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select models only)
IMPORTANT: If your computer does not list a Recovery Media Creation option, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information from the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
HP Recovery Manager is a software program that allows you to create recovery media after you successfully
set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes
corrupted. System recovery reinstalls the original operating system and the software programs installed at
the factory and then congures the settings for the programs. HP Recovery media can also be used to
customize the system or restore the factory image if you replace the hard drive.
Creating recovery media and backups 77
●
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
media that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB ash
drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to create
recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide
Telephone Numbers booklet included with the computer. You can also nd contact information from the
HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions. If you use an external optical drive, it must be connected directly to a USB port on the
computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP
Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select models only).
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 79.
Using Windows tools
You can create system restore points and create backups of personal information using Windows tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
▲
From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the
taskbar.
For more information and steps, see Help and Support.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
78 Chapter 10 Backing up, restoring, and recovering in Windows 8.1
IMPORTANT: Not all methods are available on all models.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see Help and Support.
▲
From the Start screen, type support, and then select the HP Support Assistant app.
- or -
From the Windows desktop, click the question mark icon in the notication area, at the far right of
the taskbar.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
▲
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
●
On select models, if you want to reset your computer using a minimized image, you can choose the HP
Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 79.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 79. If you have not already
created recovery media, see Creating HP Recovery media (select models only) on page 77.
●
On select models, if you want to recover the computer's original factory partition and content , or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 79.
●
On select models, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery
Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select models only) on page 81.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from support, or by using the HP Recovery
partition (select models only). If you have not already created recovery media, see Creating HP Recovery
media (select models only) on page 77.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select models only) on page 77.
Restore and recovery 79
●
To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select models only) on page 77.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery
(select models only).
Using the HP Recovery partition (select models only)
The HP Recovery partition allows you to perform a system recovery or minimized image recovery (select
models only) without the need for recovery discs or a recovery USB ash drive. This type of recovery can be
used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select models only).
1. From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery
Environment
- or-
Press f11 while the computer boots, or press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
80 Chapter 10 Backing up, restoring, and recovering in Windows 8.1
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 81.
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB
To change the boot order:
IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select models only).
1. Insert the HP Recovery media.
2. Start Computer Setup:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
ash drive.
For computers or tablets without keyboards attached:
▲
Turn on or restart the computer, quickly press the volume down button, and then tap f9 for boot
options.
- or -
Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot
options.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select models only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh
option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select models
only) on page 77.
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 81
11 Specications
Computer specications
Metric U.S.
Dimensions
Width 308 mm 12.13 in
Depth 215.1 mm 8.47 in
Height 21.9 mm 0.86 in
Weight 1.4 kg 3.08 lbs
Input power
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
82 Chapter 11 Specications
Hard drive specications
750-GB, 5400-rpm* 500-GB, 5400-rpm* 320-GB, 5400-rpm*
Dimensions
Height 7.0 mm 7.0 mm 7.0 mm
Length 100.4 mm 100.4 mm 100.4 mm
Width 69.9 mm 69.9 mm 69.9 mm
Weight 110 g 110 g 110 g
Interface type SATA SATA SATA
Transfer rate (synchronous,
maximum)
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.1 ms 1.5 ms 1.5 ms
Average (read/write) 11 ms 11/13 ms 11/13 ms
Maximum 18 ms 22 ms 22 ms
Logical blocks 1,285,971 976,773,168 628,142,448
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F) 0°C to 60°C (32°F to 140°F) 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
1.2 GB/sec 1.1 GB/sec 1.1 GB/sec
Hard drive specications 83
12 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
84 Chapter 12 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 85
13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
86 Chapter 13 Recycling
Index
A
AC adapter 4
AC adapter, spare part numbers 19
action keys
identifying 11
audio, product description 2
audio-out (headphone)/audio-in
(microphone) jack 5
B
backups 72, 77
battery
removal 48
spare part number 17, 48
BIOS
determining version 64, 67
downloading an update 65, 68
starting the Setup Utility 64, 67
updating 64, 67
boot order
changing 76, 81
bottom cover
removal 26
spare part number 17, 26
buttons
left TouchPad 9
power 5
right TouchPad 9
C
cables, service considerations 21
caps lock light, identifying 10
chipset, product description 1
components
display 7
left side 5
right side 4
top 9
computer
major components 14
specications 82
connector, power 4
connectors, service considerations
21
D
display assembly
removing 52
spare part number 15
spare part numbers 52
subcomponents 18
display assembly subcomponents
removing 52
display bezel
removing 54
display cable
removing 56
display cable, spare part number 18
display enclosure, spare part
number 18
display hinge
spare part number 18
display hinge covers
removing 55
display hinge covers, spare part
number 18
display panel, product description 1
drives, preventing damage 21
DVD±RW Double-Layer with
SuperMulti Drive
precautions 21
spare part number 17
E
electrostatic discharge 22
equipment guidelines 24
esc key, identifying 11
Ethernet, product description 2
external media cards, product
description 2
F
fan
removal 44
spare part number 16, 44
fn key, identifying 11
G
graphics, product description 1
grounding guidelines 22
guidelines
equipment 24
grounding 22
packaging 23
transporting 23
workstation 23
H
hard drive
precautions 21
product description 1
removal 35
spare part numbers 16, 17, 35
specications 83
hard drive bracket
removal 36
hard drive connector cable
removal 36
Hard Drive Hardware Kit
contents 17
spare part number 16, 17
hard drive light 4
HDMI port
identifying 4
heat sink
removal 46
spare part number 16, 46
hinge covers
removing 55
HP PC Hardware Diagnostics (UEFI)
using 70
HP Recovery Manager
correcting boot problems 76, 81
starting 75, 80
HP Recovery media
creating 72, 77
recovery 75, 80
HP Recovery partition
recovery 75, 80
removing 76, 81
I
internal display switch, identifying
7
internal microphone, identifying 7
Index 87
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
network 4
RJ-45 (network) 4
K
keyboard
removal 62
spare part number 62
spare part numbers 15
keys
action 11
esc 11
fn 11
Windows 11
L
lights
AC adapter 4
caps lock 10
hard drive 4
mute 10
power 5
RJ-45 (network) status 4
M
mass storage device 17
precautions 21
spare part numbers 17
memory card
inserting 4
removing 4
memory card reader, identifying 4
memory module
product description 1
removal 40
spare part numbers 16, 40
microphone
product description 2
minimized image recovery 75, 80
minimized image, creating 74, 79
model name 1
mute light, identifying 10
N
network jack, identifying 4
O
operating system, product
description 3
optical drive
precautions 21
product description 2
spare part number 17
original system recovery 74, 79
P
packaging guidelines 23
PCID label 13
plastic parts, service
considerations 20
ports
HDMI 4
product description 2
USB 2.0 4, 5
USB 3.0 4
power button board
removal 42
spare part number 16, 42
power button, identifying 5
power connector cable
removal 58
spare part number 15, 58
power connector, identifying 4
power cord
set requirements 84
power lights, identifying 5
power requirements, product
description 2, 3
processor, product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 2
graphics 1
hard drive 1
memory module 1
microphone 2
operating system 3
optical drive 2
ports 2
power requirements 2, 3
processors 1
product name 1
security 3
serviceability 3
video 2
wireless 2
product name 1
R
recover
options 74, 78
recovery
discs 73, 75, 78, 80
HP Recovery Manager 74, 79
media 75, 80
starting 75, 80
supported discs 73, 78
system 74, 79
USB ash drive 75, 80
using HP Recovery media 73, 78
recovery media
creating 72, 77
creating using HP Recovery
Manager 73, 78
recovery partition
removing 76, 81
removal/replacement
procedures 25
RJ-45 (network) jack, identifying 4
RJ-45 (network) status lights,
identifying 4
RTC battery
removal 38
spare part number 16, 38
Rubber Feet Kit, spare part number
19
S
Screw Kit, spare part number 19
security cable slot, identifying 5
security, product description 3
sensor board
removing 57
spare part number 18, 57
service considerations
cables 21
connectors 21
plastic parts 20
service tag 12
serviceability, product description 3
SIM slot, identifying 4
slots
memory card reader 4
88 Index
security cable 5
SIM 4
solid-state drive
removal 34
spare part numbers 34
Speaker Kit, spare part number 16,
49
speakers
identifying 6
removal 49
spare part number 16, 49
specications
computer 82
hard drive 83
supported discs, recovery 73, 78
system board
removal 59
spare part numbers 15, 59
system recovery 74, 79
system restore point
creating 73, 78
system restore point, creating 72,
77
webcam/microphone module
removing 55
Windows
system restore point 72, 73, 77,
78
Windows key, identifying 11
Windows tools
using 73, 78
wireless, product description 2
WLAN antenna, identifying 7
WLAN module
removal 30
spare part numbers 16, 30
workstation guidelines 23
WWAN module
removal 32
spare part number 17
spare part numbers 32
T
tools required 20
TouchPad
buttons 9
TouchPad button board
removal 50
TouchPad zone, identifying 9
transporting guidelines 23
U
USB 2.0 ports, identifying 4, 5
USB 3.0 ports, identifying 4
USB/audio board
removing 29
spare part number 17, 29
V
vents, identifying 5
video, product description 2
volume button 6
W
webcam
identifying 7
webcam light, identifying 7
webcam, spare part number 18
Index 89
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