HP Pavilion 11 x2 PC, Pavilion 11 x2 Maintenance And Service Manual

HP Pavilion 11 x2 PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Celeron are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: December 2013

Document Part Number: 731204-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 4

Tablet ................................................................................................................................................... 4

Display components ............................................................................................................ 4

Edge components ................................................................................................................ 6

Keyboard base ..................................................................................................................................... 8

Top ....................................................................................................................................... 8

Keys ..................................................................................................................................... 9

Lights ................................................................................................................................. 10

TouchPad .......................................................................................................................... 11

Left side ............................................................................................................................. 12

Right side ........................................................................................................................... 13

3 Illustrated parts catalog ............................................................................................................................... 14

Locating the serial number, product number, and model number ...................................................... 14

Tablet major components ................................................................................................................... 15

Keyboard base major components ..................................................................................................... 19

Miscellaneous parts ............................................................................................................................ 21

Sequential part number listing ............................................................................................................ 22

4 Removal and replacement preliminary requirements ............................................................................... 27

Tools required .................................................................................................................................... 27

Service considerations ....................................................................................................................... 27

Plastic parts ....................................................................................................................... 27

Cables and connectors ...................................................................................................... 27

Grounding guidelines ......................................................................................................................... 28

Electrostatic discharge damage ......................................................................................... 28

Packaging and transporting guidelines ............................................................. 29

Workstation guidelines ..................................................................... 29

5 Removal and replacement procedures ....................................................................................................... 31

Tablet component replacement procedures ....................................................................................... 31

Display enclosure .............................................................................................................. 31

Sensor board ..................................................................................................................... 32

Wireless antenna ............................................................................................................... 34

Front-facing webcamera .................................................................................................... 36

Rear-facing webcamera ..................................................................................................... 37

WLAN module .................................................................................................................... 38

Power button board ........................................................................................................... 39

Volume button board ......................................................................................................... 41

Vibrator module ................................................................................................................. 42

RTC battery ....................................................................................................................... 43

Solid-state drive ................................................................................................................. 44

Heat sink ............................................................................................................................ 46

TouchScreen board ........................................................................................................... 48

Bezel .................................................................................................................................. 50

Speakers ............................................................................................................................ 52

Power connector board ...................................................................................................... 53

System board ..................................................................................................................... 54

Display panel cable ............................................................................................................ 58

Tablet battery ..................................................................................................................... 59

Keyboard base component replacement procedures ......................................................................... 61

Bottom cover ...................................................................................................................... 61

Keyboard base battery ....................................................................................................... 62

TouchPad .......................................................................................................................... 64

Card reader board ............................................................................................................. 65

HDMI/USB board ............................................................................................................... 67

Power connector cable ...................................................................................................... 68

Audio/USB board ............................................................................................................... 69

Docking board .................................................................................................................... 71

Hinge assembly ................................................................................................................. 72

6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 75

Starting Setup Utility (BIOS) ............................................................................................................... 75

Updating the BIOS ............................................................................................................................. 75

Determining the BIOS version ........................................................................................... 75

Downloading a BIOS update ............................................................................................. 76

Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 77

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 77

7 Specifications ................................................................................................................................................ 78

8 Backing up, restoring, and recovering ....................................................................................................... 80

Creating recovery media and backups ............................................................................................... 81

Creating HP Recovery media ............................................................................................ 81

Restore and recovery ......................................................................................................................... 83

Recovering using HP Recovery Manager .......................................................................... 83

What you need to know ..................................................................................... 84

Using the HP Recovery partition (select models only) ...................................... 84

Using HP Recovery media to recover ............................................................... 85

Changing the computer boot order ................................................................... 85

Removing the HP Recovery partition ................................................................................. 85

9 Power cord set requirements ...................................................................................................................... 86

Requirements for all countries ............................................................................................................ 86

Requirements for specific countries and regions ............................................................................... 86

10 Recycling ..................................................................................................................................................... 88

Index ................................................................................................................................................................... 89

vii

viii

1 Product description

Category Description

Product Name

HP Pavilion 11 x

Processor

●

Intel Core i5-4202U 1.60-GHz processor (dual core, 4.5W)

● Intel Core i3-4012U 1.5-GHz processor (dual core, 4.5W)

●

Intel® Pentium® N3510 processor (1333-MHz FSB, quad core, 4.5 W)

●

Intel Celeron® N2910 processor (1066-MHz FSB, quad core, 4.5 W)

Chipset Intel soldered on socket (SOC)

Graphics Internal graphics: Intel HD Graphics

Supports HD playback, streaming, and recording @ 720p 30fps

Supports DX11

Panel 11.6-in (1366×768), high-definition (HD), IPS light-emitting diode (LED), AntiGlare, UWVA,

TouchScreen with MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness: 400 nits; ultraslim (2.5-mm)

Supports low-voltage differential signaling (LVDS)

Memory Supports DDR3L-1333-MHz (DDR3L-1600-MHz downgrade to DDR3L-1333-MHz)

Supports DDR3L-1066-MHz (DDR3L-1600-MHz downgrade to DDR3L-1066-MHz)

Supports up to 4096-MB maximum on-board system memory (8 pieces of 256-MB × 16)

Storage Supports the M2 SATA-3 (NGFF) solid-state drive

Supports the following solid-state drive configurations:

● 128-GB solid-state drive

● 64-GB solid-state drive

Audio and video Front-facing webcamera: 2.0-MP FHD (1080p), fixed (no tilt)

Rear-facing webcamera: 2.0-MP FHD (1080p), fixed (no tilt)

Single digital microphone with appropriate echo-cancellation and noisesuppression software

Beats Audio

Two speakers

Supports MP3, AAC, AAC+, EAAC+, OGG, and MIDI formats

Category Description

Sensors

●

Accelerometer

● Ambient Light Sensor

●

Digital compass

●

Gyroscope

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

One built-in WLAN antenna

Supports Miracast

Supports the following WLAN modules:

●

Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter

●

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data

from and writes data to digital memory cards such as Secure Digital (SD).

Ports Tablet:

● Docking connector (supports charging/docking/audio-out/video-out)

●

Headphone/microphone combo jack

●

Power connector

Keyboard base:

●

Docking connector (supports charging/docking/audio-out/video-out)

●

HDMI v1.4a supporting up to 1080p @ 60Hz

● Headphone/microphone combo jack

●

Power connector

●

USB 3.0

●

USB 2.0

Keyboard/pointing devices 100%-size, textured, island-style keyboard

Touchpad requirements:

●

Image Sensor ClickPad

●

Multitouch gestures enabled:

◦ Touch

◦

Long touch

◦

Swipe

◦ Drag

◦

Double tap

Supports Palm rejection

Taps enabled as default

2 Chapter 1 Product description

Category Description

Power requirements Tablet and keyboard base support the following AC adapters:

● 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm)

●

45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm)

Tablet supports a 2-cell, 21-Wh, 2.86-Ah, Li-ion battery

Keyboard base supports a 2-cell, 28-Wh, 4.00-Ah, Li-ion battery

Security Software-based trusted platform module (TPM) solution

Operating system Preinstalled:Microsoft® Windows 8 Standard (64-bit) and Microsoft Windows 8

Professional (64-bit)

Serviceability End user replaceable parts: AC adapter

2 External component identification

Tablet

Display components

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs.

4 Chapter 2 External component identification

Item Component Description

(2) HP TrueVision HD Webcamera (front) Records video, captures still photographs, and allows

you to video conference and chat online using streaming video.

Swipe from the right edge of the TouchPad or TouchScreen to display the charms, tap Search, and then tap the search box. Type camera, and then select Camera from the list of applications.

– or –

From the Start screen, type camera, and then select

Camera from the list of applications.

(3) Webcamera light (front) On: The webcam is in use.

(4) Ambient light sensor The ambient light sensor automatically adjusts the

display brightness based on the lighting conditions in your environment.

(5) Internal microphone Records sound.

(6) Speakers (2) Produce sound. Display

(7) Windows button Returns you to the Start screen from an open app or

the

Windows desktop.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,

and then select the HP Support Assistant app.

Tablet 5

Edge components

Item Component Description

(1) Power button

●

When the computer is off, press the button to turn on the tablet.

●

When the computer is on, press the button briefly to initiate Sleep.

● When the computer is in the Sleep state, press

the button briefly to exit Sleep.

CAUTION: Pressing and holding down the

power button will result in the loss of unsaved information.

●

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the tablet.

To learn more about your power settings, see your power options:

Swipe from the right edge of the TouchPad or touch screen to display the charms, tap Search, and then tap the search box. In the search box, type power, select Settings, and then select Power options.

– or –

From the Start screen, type power, select

Power and sleep settings, and then select Power and sleep from the list of applications.

(2) Alignment post connectors (2) Align and attach the tablet to the keyboard base.

(3) Micro SD Card Reader Supports micro SD cards.

6 Chapter 2 External component identification

Item Component Description

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out (headphone) and audio-in (microphone).

(5) Docking port/power connector Connects the tablet to the keyboard base and

connects an AC adapter.

(6) Power connector Connects an AC adapter.

(7) Volume button Controls speaker volume on the tablet.

●

To increase speaker volume, press the + edge of the button.

●

To decrease speaker volume, press the – edge of the button.

(8) Webcamera (rear) Records video, captures still photographs, and allows

video conferences and online chat by means of streaming video.

Swipe from the right edge of the TouchPad or TouchScreen to display the charms, tap Search, and then tap the search box. Type camera, and then select Camera from the list of applications.

– or –

From the Start screen, type camera, and then select Camera from the list of applications.

Tablet 7

Keyboard base

Top

Item Component Description

(1) Alignment posts Align and attach the tablet to the keyboard base.

(2) Docking connector Connects the tablet to the keyboard base.

(3) Release latch Releases the tablet. To release the tablet, slide the

release latch to the left.

8 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in

combination with the fn key (select models only).

(2) fn key Executes frequently used system functions when

pressed in combination with the b key or the esc key (select models only).

(3) Windows key Returns to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return

to the previous screen.

(4) Action keys Execute frequently used system functions.

NOTE: Action keys do not display or function on the

tablet on-screen keyboard.

Keyboard base 9

Lights

Item Component Description

(1) Caps lock light

●

White: Caps lock is on.

● Off: Caps lock is off.

(2) Mute light

●

Amber: Computer sound is off.

● Off: Computer sound is on.

10 Chapter 2 External component identification

TouchPad

Item Component Description

(1) TouchPad zone Reads your finger gesture to move the pointer or

activate items on the screen.

(2) Left TouchPad button Functions like the left button of an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard base 11

Left side

Item Component Description

(1) USB 2.0 port Connects optional USB devices, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(2) Audio-out (headphone)/Audio-in (microphone)

combo jack

WARNING! To reduce the risk of personal injury,

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out (headphone) and audio-in (microphone).

12 Chapter 2 External component identification

Right side

Item Component Description

(1) Memory card reader Connects optional memory cards that store, manage,

share, or access information.

● To insert the memory card, hold the card label

side up with connectors facing the slot, and then push in the card until it is firmly seated.

● To remove the memory card, press in on the

card and quickly release it until it pops out.

(2) HDMI port Connects an optional video or audio device, such as

a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device.

(3) USB 3.0 port Connects optional USB devices, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(4) AC adapter light

●

White: The AC adapter is connected and the battery is charged.

● Amber: The AC adapter is connected and the

battery is charging.

●

Off: The computer is using battery power.

(5) Power connector Connects an AC adapter.

Keyboard base 13

3 Illustrated parts catalog

Locating the serial number, product number, and model number

The serial number and product number are located on the left edge of the tablet. You may need the information when you travel internationally or when you contact support.

14 Chapter 3 Illustrated parts catalog

Tablet major components

Item Component Spare part number

(1) Display enclosure (includes power button actuator and volume button actuator):

In flyer red finish 740182-001

In pearl white finish 740183-001

In sparkling black finish 740181-001

Tablet major components 15

Item Component Spare part number

(2) Sensor board (includes cable, double-sided adhesive, and microphone) 742731-001

Webcamera Kit, includes: 740191-001

(3) Front-facing webcamera (includes bracket and cable)

(4) Rear-facing webcamera (includes cable and double-sided adhesive)

(5) WLAN module:

Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 717384-005

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-005

(6) Vibrator module (includes cable) 741723-001

(7) RTC battery (includes cable and double-sided adhesive) 741724-001

(8) m2 SATA solid-state drive:

128 GB 742736-001

64 GB 742737-001

(9) Heat sink:

For use only on computer models equipped with an Intel Pentium or Intel Celeron

processor (includes replacement thermal material)

740186-001

For use only on computer models equipped with an Intel Core processor (includes

thermal material)

750355–001

(10) Antenna Kit (includes left and right wireless antenna cables and transceivers) 741722-001

(11) Bezel (includes power connector light pipe and regulatory label):

Bezel for use only on computer models equipped with the Ralink WLAN module in

the Asia Pacific regions and countries and Japan

740200-001

Bezel for use only on computer models equipped with the Ralink WLAN module in

Europe, the Middle East, and Africa

740199-001

Bezel for use only on computer models equipped with the Ralink WLAN module in

Latin America

742766-001

Bezel for use only on computer models equipped with the Ralink WLAN module in

North America

740198-001

Bezel for use only on computer models equipped with the Ralink WLAN module in

the People's Republic of China

742767-001

Bezel for use only on computer models equipped with the Ralink WLAN module in

South Korea and Taiwan

740201-001

Bezel for use only on computer models equipped with the Intel WLAN module in

the Asia Pacific regions and countries and Japan

745776-001

Bezel for use only on computer models equipped with the Intel WLAN module in

Europe, the Middle East, and Africa

745775-001

Bezel for use only on computer models equipped with the Intel WLAN module in

Latin America

745778-001

Bezel for use only on computer models equipped with the Intel WLAN module in

North America

745774-001

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Bezel for use only on computer models equipped with the Intel WLAN module in

the People's Republic of China

745779-001

Bezel for use only on computer models equipped with the Intel WLAN module in

South Korea and Taiwan

745777-001

(12) Speaker Kit (includes left and right speakers and cables) 740193-001

(13) Power connector board (includes cable) 742735-001

(14) Power button board (includes cable and double-sided adhesive) 740189-001

(15) Volume button board (includes cable and double-sided adhesive) 742732-001

(16) TouchScreen board (includes cable and double-sided adhesive) 742734-001

(17) System board equipped with a graphics subsystem with UMA memory (includes replacement thermal material)

Equipped with an Intel Pentium N3510 processor (1333-MHz FSB, quad core,

4.5 W), 4-GB of system memory, and the Windows 8 Professional operating system

741029-601

Equipped with an Intel Pentium N3510 processor (1333-MHz FSB, quad core,

4.5 W), 4-GB of system memory, and the Windows 8 Standard operating system

741029-501

Equipped with an Intel Pentium N3510 processor (1333-MHz FSB, quad core,

4.5 W), 4-GB of system memory, and the FreeDOS or Linux operating system

741029-001

Equipped with an Intel Celeron N2910 processor (1066-MHz FSB, quad core,

4.5 W), 4-GB of system memory, and the Windows 8 Professional operating system

741030-601

Equipped with an Intel Celeron N2910 processor (1066-MHz FSB, quad core,

4.5 W), 4-GB of system memory, and the Windows 8 Standard operating system

741030-501

Equipped with an Intel Celeron N2910 processor (1066-MHz FSB, quad core,

4.5 W), 4-GB of system memory, and the FreeDOS or Linux operating system

741030-001

Equipped with an Intel Celeron N2910 processor (1066-MHz FSB, quad core,

4.5 W), 2-GB of system memory, and the Windows 8 Professional operating system

741031-601

Equipped with an Intel Celeron N2910 processor (1066-MHz FSB, quad core,

4.5 W), 2-GB of system memory, and the Windows 8 Standard operating system

741031-501

Equipped with an Intel Celeron N2910 processor (1066-MHz FSB, quad core,

4.5 W), 2-GB of system memory, and the FreeDOS or Linux operating system

741031-001

System board equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB

L3 cache, dual core, 4.5 W), 4-GB of system memory, and the Windows 8 Professional operating system

750187–601

System board equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB

L3 cache, dual core, 4.5 W), 4-GB of system memory, and the Windows 8 Standard operating system

750187–501

System board equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB

L3 cache, dual core, 4.5 W), 4-GB of system memory, and the FreeDOS or Linux operating system

750187–001

System board equipped with an Intel Core i3-4012Y 1.50-GHz processor (3.00-MB

L3 cache, dual core, 4.5 W), 4-GB of system memory, and the Windows 8 Professional operating system

750188–601

System board equipped with an Intel Core i3-4012Y 1.50-GHz processor (3.00-MB

L3 cache, dual core, 4.5 W), 4-GB of system memory, and the Windows 8 Standard operating system

750188–501

Tablet major components 17

Item Component Spare part number

System board equipped with an Intel Core i3-4012Y 1.50-GHz processor (3.00-MB

L3 cache, dual core, 4.5 W), 4-GB of system memory, and the FreeDOS or Linux operating system

750188–001

System board equipped with an Intel Pentium N3520 2.17-GHz (SC turbo up to 2.42-

GHz) processor (1333-MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 4-GB of system memory, and the Windows 8 Professional operating system

754647–601

System board equipped with an Intel Pentium N3520 2.17-GHz (SC turbo up to 2.42-

GHz) processor (1333-MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 4-GB of system memory, and the Windows 8 Standard operating system

754647–501

System board equipped with an Intel Pentium N3520 2.17-GHz (SC turbo up to 2.42-

GHz) processor (1333-MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 4-GB of system memory, and the FreeDOS or Linux operating system

754647–001