HP Pavilion 11-h010nr User Manual
User Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Windows is a U.S.
registered trademark of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: September 2013
Document Part Number: 731205-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
http://www.microsoft.com for details.
See
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Starting right ................................................................................................................................................... 1
Visit the HP Apps Store ........................................................................................................................ 1
Best practices ....................................................................................................................................... 1
Fun things to do .................................................................................................................................... 2
More HP resources .............................................................................................................................. 2
2 Getting to know your computer ..................................................................................................................... 4
Finding your hardware and software information ................................................................................. 4
Locating hardware ............................................................................................................... 4
Locating software ................................................................................................................. 4
Tablet edge components ...................................................................................................................... 5
Display .................................................................................................................................................. 7
Keyboard base ..................................................................................................................................... 9
Top ....................................................................................................................................... 9
TouchPad .......................................................................................................................... 10
Lights ................................................................................................................................. 11
Keys ................................................................................................................................... 12
Right side ........................................................................................................................... 13
Left side ............................................................................................................................. 14
Releasing the tablet from the keyboard base .................................................................... 15
Changing your tablet's settings .......................................................................................................... 15
Changing your tablet's view ............................................................................................... 15
Turning your tablet's autorotate lock on or off ................................................... 15
Adjusting your tablet's screen brightness .......................................................... 16
Locating system information ............................................................................................................... 16
3 Connecting to a network .............................................................................................................................. 17
Connecting to a wireless network ....................................................................................................... 17
Using the wireless controls ................................................................................................ 17
Using the wireless button .................................................................................. 17
Using operating system controls ....................................................................... 18
Sharing data and drives and accessing software .............................................................. 18
Using a WLAN ................................................................................................................... 19
Using an Internet service provider .................................................................... 19
Setting up a WLAN ............................................................................................ 19
Configuring a wireless router ............................................................................ 20
v
Protecting your WLAN ....................................................................................... 20
Connecting to a WLAN ...................................................................................... 20
Using Bluetooth wireless devices (select models only) ..................................................... 21
4 Enjoying entertainment features ................................................................................................................. 22
Multimedia features ............................................................................................................................ 23
Using the webcams ............................................................................................................................ 26
Using audio ........................................................................................................................................ 26
Connecting speakers ......................................................................................................... 27
Connecting headphones and microphones ....................................................................... 27
Using Beats Audio ............................................................................................................. 27
Accessing Beats Audio Control Panel ............................................................... 27
Enabling and disabling Beats Audio .................................................................. 28
Testing your audio features ............................................................................................... 28
Using video ......................................................................................................................................... 29
Connecting video devices using an HDMI cable ............................................................... 30
Setting up HDMI audio ...................................................................................... 31
5 Navigating the screen ................................................................................................................................... 32
Using the TouchPad ........................................................................................................................... 32
Using TouchPad gestures ................................................................................................. 32
Tapping ............................................................................................................. 33
Scrolling ............................................................................................................ 34
Pinching/zooming .............................................................................................. 34
Rotating (select models only) ............................................................................ 35
2-finger click (select models only) ..................................................................... 35
Flicking (select models only) ............................................................................. 36
Edge swipes ...................................................................................................... 36
Right-edge swipe .............................................................................. 36
Top-edge swipe ................................................................................ 37
Left-edge swipe ................................................................................ 37
Using the touch screen ....................................................................................................................... 38
Using touch screen gestures ............................................................................................. 38
One-finger slide ................................................................................................. 38
Tapping ............................................................................................................. 39
Scrolling ............................................................................................................ 40
Pinching/zooming .............................................................................................. 40
Rotating (select models only) ............................................................................ 41
Edge swipes ...................................................................................................... 41
Right-edge swipe .............................................................................. 41
Left-edge swipe ................................................................................ 42
vi
Top-edge swipe and bottom-edge swipe .......................................... 42
Using the on-screen keyboard ........................................................................................................... 43
Using the keyboard and mouse .......................................................................................................... 43
Using the keys ................................................................................................................... 43
Using the action keys ........................................................................................ 43
Using Microsoft Windows 8 shortcut keys ......................................................... 45
Using the hot keys ............................................................................................. 46
6 Managing power ............................................................................................................................................ 47
Initiating Sleep and Hibernation ......................................................................................................... 47
Manually initiating and exiting Sleep .................................................................................. 47
Manually initiating and exiting Hibernation (select models only) ....................................... 48
Setting password protection on wakeup ............................................................................ 48
Using the power meter and power settings ........................................................................................ 48
Running on battery power .................................................................................................................. 49
Factory-sealed battery ....................................................................................................... 49
Conserving battery power .................................................................................................. 49
Identifying low battery levels .............................................................................................. 49
Resolving a low battery level ............................................................................................. 50
Resolving a low battery level when external power is available ........................ 50
Resolving a low battery level when no power source is available ..................... 50
Resolving a low battery level when the computer cannot exit Hibernation ....... 50
Running on external AC power .......................................................................................................... 50
Troubleshooting power problems ...................................................................................... 51
Shutting down (turning off) the computer ........................................................................................... 51
7 Maintaining your computer .......................................................................................................................... 53
Improving performance ...................................................................................................................... 53
Handling drives .................................................................................................................. 53
Using Disk Defragmenter ................................................................................................... 53
Using Disk Cleanup ........................................................................................................... 54
Updating programs and drivers .......................................................................................................... 54
Cleaning your computer ..................................................................................................................... 54
Cleaning procedures .......................................................................................................... 55
Cleaning the display (All-in-Ones, Notebooks, or Tablets) ............................... 55
Cleaning the edges or cover ............................................................................. 55
Cleaning the TouchPad, keyboard, or mouse ................................................... 55
Traveling with or shipping your computer ........................................................................................... 56
vii
8 Securing your computer and information .................................................................................................. 57
Using passwords ................................................................................................................................ 57
Setting Windows passwords .............................................................................................. 58
Setting Setup Utility (BIOS) passwords ............................................................................. 58
TPM Embedded Security device (select models only) ....................................................................... 58
Using Internet security software ......................................................................................................... 59
Using antivirus software ..................................................................................................... 59
Using firewall software ....................................................................................................... 60
Installing software updates ................................................................................................................. 60
Installing critical security updates ...................................................................................... 60
Installing HP and third-party software updates .................................................................. 60
Securing your wireless network .......................................................................................................... 60
Backing up your software applications and information ..................................................................... 60
9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 61
Starting Setup Utility (BIOS) ............................................................................................................... 61
Updating the BIOS ............................................................................................................................. 61
Determining the BIOS version ........................................................................................... 61
Downloading a BIOS update ............................................................................................. 62
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 62
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 63
10 Backing up, restoring, and recovering ..................................................................................................... 64
Creating recovery media and backups ............................................................................................... 64
Creating HP Recovery media ............................................................................................ 65
Restore and recovery ......................................................................................................................... 66
Using Windows Refresh for quick and easy recovery ....................................................... 67
Remove everything and reinstall Windows ........................................................................ 67
Recovering using HP Recovery Manager .......................................................................... 68
What you need to know ..................................................................................... 68
Using the HP Recovery partition (select models only) ...................................... 69
Using HP Recovery media to recover ............................................................... 69
Changing the computer boot order ................................................................... 69
Removing the HP Recovery partition ................................................................................. 70
11 Specifications .............................................................................................................................................. 71
Input power ......................................................................................................................................... 71
Operating environment ....................................................................................................................... 71
12 Electrostatic Discharge .............................................................................................................................. 72
viii
Index ................................................................................................................................................................... 73
ix
x
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this
chapter to learn about best practices after you set up your computer, fun things to do with your
computer, and where to find additional HP resources.
Visit the HP Apps Store
The HP Apps Store offers a wide choice of popular games, entertainment and music apps,
productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection
is updated regularly and includes regional content and country-specific offers. Be sure to check the
HP Apps Store frequently for new and updated features.
IMPORTANT: You must be connected to the Internet to access the HP Apps Store.
To view and download an app:
1. From the Start screen, select the Store app.
2. Select HP Picks to view all the available apps.
3. Select the app you want to download, and then follow the on-screen instructions. When the
download is complete, the app appears on the Start screen.
Best practices
To get the most out of your smart investment, after you set up and register the computer, we
recommend the following steps:
● If you haven’t already done so, connect to a wired or wireless network. See details in
to a network on page 17.
Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows®
●
features.
Become familiar with the computer hardware and software. For more information, see
●
know your computer on page 4 and Enjoying entertainment features on page 22 for
information.
Update or purchase antivirus software. Learn more at
●
Back up your hard drive by creating recovery discs or a recovery flash drive. See
●
restoring, and recovering on page 64.
Connecting
Getting to
Using antivirus software on page 59.
Backing up,
Visit the HP Apps Store 1
Fun things to do
You know that you can watch a YouTube video on the computer. But did you know that you can
●
also connect your computer to a TV or gaming console? For more information, see
video devices using an HDMI cable on page 30.
You know that you can listen to music on the computer. But did you know that you can also
●
stream live radio to the computer and listen to music or talk radio from all over the world? See
Using audio on page 26.
● Experience music the way the artist intended, with deep controlled bass and clear, pure sound.
Using Beats Audio on page 27.
See
Use the TouchPad and the new Windows touch gestures for smooth control of images and
●
pages of text. See
Navigating the screen on page 32.
More HP resources
You have already used Setup poster to turn on the computer and locate this guide. To locate
resources that provide product details, how-to information, and more, use this table.
Resource Contents
Connecting
Setup poster
Windows 8 Basics guide
Help and Support
To access Help and Support, from the Start screen,
type h, and then select Help and Support. For U.S.
support, go to
worldwide support, go to
country/us/en/wwcontact_us.html.
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
HP SmartFriend
To get more information on HP SmartFriend, go to
http://www.hpremoteservices.com.
Safety & Comfort Guide
To access this guide:
1. From the Start screen, type support, select the
HP Support Assistant app.
2. Select My computer, and then select User
guides.
http://www.hp.com/go/contactHP. For
http://welcome.hp.com/
Overview of computer setup and features
●
Overview of using Windows® 8
●
● A broad range of how-to information and troubleshooting tips
Online chat with an HP technician
●
Email support
●
Support telephone numbers
●
HP service center locations
●
● Subscription service that provides specially trained HP
technicians 24/7 to diagnose and resolve your software,
hardware, accessories, and network problems quickly.
● Proper workstation setup
Guidelines for posture and work habits that increase your
●
comfort and decrease your risk of injury
Electrical and mechanical safety information
●
– Or –
Go to
http://www.hp.com/ergo.
2 Chapter 1 Starting right
Resource Contents
Regulatory, Safety and Environmental Notices
To access this guide:
1. From the Start screen, type support, select the
HP Support Assistant app.
2. Select My computer, and then select User
guides.
Limited Warranty*
To access this guide:
1. From the Start screen, type support, select the
HP Support Assistant app.
2. Select My computer, and then select Warranty
and services.
– Or –
http://www.hp.com/go/orderdocuments.
Go to
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed
copy from
● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
●
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
http://www.hp.com/go/orderdocuments or write to:
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
Important regulatory notices, including proper battery disposal
●
information
● Specific warranty information about this computer
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/
More HP resources 3
2 Getting to know your computer
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager. A list reveals
all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
Mode Steps
1. From the Start screen, right-click using the mouse.
– or –
Swipe from the top of the TouchPad to reveal all apps.
2. Select the All apps icon.
1. From the Start screen, gently swipe your finger from the top edge or the bottom edge of the display
bezel onto the screen.
2. Tap All apps.
4 Chapter 2 Getting to know your computer
Tablet edge components
Components Description
(1)
Power button ● When the computer is off, press the button to turn on
the tablet.
When the computer is on, press the button briefly to
●
initiate Sleep.
● When the computer is in the Sleep state, press the
button briefly to exit Sleep.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and
●
Windows® shutdown procedures are ineffective,
press and hold the power button down for at least 5
seconds to turn off the tablet.
Swipe from the right edge of the TouchPad or
touch screen to display the charms, tap Search, and then
tap the search box. In the search box, type power, select
Settings, and then select Power options, or see
Managing power on page 47.
– or –
To learn more about your power settings, on the
Start screen, type p. In the search box, type power, select
Settings, and then select Power options, or see
Managing power on page 47.
(2) Alignment post connectors (2) Align and attach the tablet to the keyboard base.
(3) Micro SD Card Reader Supports micro SD cards.
Tablet edge components 5
Components Description
(4)
(5) Docking port/power connector Connects the tablet to the keyboard base and connects an
(6)
(7) Volume button Controls speaker volume on the tablet.
Audio-out (headphone)/Audio-in
(microphone) combo jack
Power connector Connects an AC adapter.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices. To access
this guide, from the Start screen, type support, select the
HP Support Assistant app, select My computer, and
then select User guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
AC adapter.
To increase speaker volume, press the + edge of the
●
button.
To decrease speaker volume, press the – edge of the
●
button.
(8) Webcam (rear) Records video, captures still photographs, and allows
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,
select the HP Support Assistant app, select My computer, and then select User guides.
video conferences and online chat by means of streaming
video.
Swipe from the right edge of the TouchPad or
touch screen to display the charms, tap Search, and then
tap the search box. type c, and then select CyberLink
YouCam from the list of applications.
– or –
From the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
6 Chapter 2 Getting to know your computer
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with
(2) HP TrueVision HD Webcam (front) Records video, captures still photographs, and allows you
(3) Webcam light (front) On: The webcam is in use.
(4) Ambient light sensor The ambient light sensor automatically adjusts the display
(5) Internal microphone Records sound.
(6) Speakers (2) Produce sound.
wireless local area networks (WLANs).
to video conference and chat online using streaming video.
Swipe from the right edge of the TouchPad or
touch screen to display the charms, tap Search, and then
tap the search box. type c, and then select CyberLink
YouCam from the list of applications.
– or –
From the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
brightness based on the lighting conditions in your
environment.
Display 7
Component Description
(7)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,
select the HP Support Assistant app, select My computer, and then select User guides.
Windows button Returns you to the Start screen from any app or window.
8 Chapter 2 Getting to know your computer
Keyboard base
Top
Component Description
(1) Alignment posts Align and attach the tablet to the keyboard base.
(2) Docking connector Connects the tablet to the keyboard base.
(3) Release latch Releases the tablet. To release the tablet, slide the release latch
to the left.
Keyboard base 9
TouchPad
Component Description
(1) TouchPad zone Reads your finger gesture to move the pointer or activate
(2) Left TouchPad button Functions like the left button of an external mouse.
items on the screen.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Caps lock light
(2)
Mute light ● Amber: Computer sound is off.
White: Caps lock is on.
●
Off: Caps lock is off.
●
Off: Computer sound is on.
●
Keyboard base 11
Keys
Component Description
(1) esc key Displays system information when pressed in combination with the
(2) fn key Executes frequently used system functions when pressed in
(3)
(4) Action keys Execute frequently used system functions.
Windows key Returns you to the Start screen from an open app or the Windows
fn key (select models only).
combination with the b key or the esc key (select models only).
desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
NOTE: Action keys do not display or function on the on-screen
keyboard of the tablet.
12 Chapter 2 Getting to know your computer
Right side
Component Description
(1)
(2)
(3)
(4) AC adapter light ● White: The AC adapter is connected and the battery is
(5)
Memory card reader Connects optional memory cards that store, manage, share, or
access information.
1. To insert the memory card, hold the card, label side up with
connectors facing the slot and push in the card until it is
firmly seated.
1. To remove the memory card, press in on the card and
quickly release it until it pops out.
HDMI port Connects an optional video or audio device, such as a high-
USB 3.0 port Connects optional USB devices, such as a keyboard, mouse,
Power connector Connects an AC adapter.
definition television, any compatible digital or audio component, or
a high-speed HDMI device.
external drive, printer, scanner or USB hub.
charged.
Amber: The AC adapter is connected and the battery is
●
charging.
● Off: The computer is using battery power.
Keyboard base 13
Left side
Component Description
(1)
(2)
USB 2.0 port Connects optional USB devices, such as a keyboard, mouse,
Audio-out (headphone)/Audio-in
(microphone) combo jack
external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this guide, from the Start
screen, type support, select the HP Support Assistant app,
select My computer, and then select User guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
14 Chapter 2 Getting to know your computer
Releasing the tablet from the keyboard base
To release the tablet from the keyboard base, follow these steps:
1. Slide the release latch on the keyboard base to the left (1).
2. Lift and remove the tablet (2).
Changing your tablet's settings
You can change view and screen brightness.
Changing your tablet's view
Your tablet's orientation, or view, changes automatically from landscape to portrait view, or from
portrait to landscape view.
To change the view of your tablet from landscape view to portrait view:
Hold the tablet horizontally, and then turn it 90 degrees to the right (in a clockwise direction).
▲
To change the view of your tablet from portrait view to landscape view:
Hold the tablet vertically, and then turn it 90 degrees to the left (in a counter-clockwise direction).
▲
Turning your tablet's autorotate lock on or off
Autorotate automatically changes the orientation of the tablet screen depending on which way you
are holding the tablet. You can lock the screen orientation in place so that it does not automatically
rotate.
Changing your tablet's settings 15
To turn your tablet's autorotate lock on or off:
1. Swipe from the right edge of the TouchPad or touch screen to display the charms, and then tap
Settings.
2. Tap the Screen icon at the bottom right. Tap the autorotate lock icon to lock your current tablet
screen in place and to prevent rotation. The icon displays a lock symbol when autorotate lock is
active. To turn off the autorotate lock, tap the autorotate lock icon again.
Adjusting your tablet's screen brightness
To adjust the screen brightness:
1. Swipe from the right edge of the TouchPad or touch screen to display the charms, and then tap
Settings.
2. Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen
brightness.
NOTE: From the Windows desktop, you can also tap the Power Meter icon in the notification area
at the far right of the taskbar, tap Adjust screen brightness, and then move the slider next to
Screen brightness at the bottom of the screen.
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base.
You may need the information when travelling internationally or when you contact support:
Serial number
●
Product number
●
Warranty period
●
● Regulatory and wireless certification information
Using Windows, briefly press the fn+esc key combination (select models only) to display the System
Information screen, which provides the product name and serial number of your computer, as well as
information about the memory, processor, BIOS, and keyboard.
16 Chapter 2 Getting to know your computer
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