HP PageWide 552dw User's Guide
HP PageWide Pro 552dw series
User Guide
Copyright and License
Trademark Credits
© 2016 Copyright HP Development Company,
L.P.
All rights reserved. Reproduction, adaptation,
or translation of this material is prohibited
without prior written permission of HP, except
as allowed under copyright laws.
The information contained in this document is
subject to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 2/2016
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Table of contents
1 Product basics ............................................................................................................................................... 1
Product features .................................................................................................................................................... 2
Environmental features ...................................................................................................................... 3
Accessibility features ........................................................................................................................... 3
Product views ......................................................................................................................................................... 4
Front view ............................................................................................................................................ 4
Back view ............................................................................................................................................. 5
Cartridge door view ............................................................................................................................. 5
Power on and o .................................................................................................................................................... 6
Turn the product on ............................................................................................................................. 6
Manage power ..................................................................................................................................... 6
Turn the product o ............................................................................................................................ 7
Use the control panel ............................................................................................................................................. 8
Control panel buttons .......................................................................................................................... 8
Control panel home screen ................................................................................................................. 9
Control panel dashboard ................................................................................................................... 10
Control panel application folders ..................................................................................................... 10
Control panel shortcuts ..................................................................................................................... 10
Help features ..................................................................................................................................... 11
Printer information ......................................................................................................... 11
Help animations .............................................................................................................. 12
Quiet Mode ........................................................................................................................................................... 13
To turn Quiet Mode on or o from the control panel ........................................................................ 13
To turn Quiet Mode on or o from the EWS ...................................................................................... 13
2 Connect the product ..................................................................................................................................... 14
Connect the product to a computer or a network ............................................................................................... 15
To connect the product using a USB cable ........................................................................................ 15
To connect the product to a network ................................................................................................ 16
Supported network protocols ......................................................................................... 16
Connect the product using a wired network .................................................................. 16
Connect the product using a wireless network (wireless models only) ......................... 16
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To connect the product to a wireless network using the Wireless Setup
Wizard ........................................................................................................... 17
To connect the product to a wireless network using WPS ........................... 17
To connect the product to a wireless network manually ............................. 18
Use Wi-Fi Direct to connect a computer or device to the product ...................................................................... 19
To turn on Wi-Fi Direct ....................................................................................................................... 19
To print from a wireless-capable mobile device ............................................................................... 19
To print from a wireless-capable computer (Windows) .................................................................... 19
To print from a wireless-capable computer (OS X) ........................................................................... 19
Install HP printer software for a wireless product already on the network ....................................................... 21
Open the printer software (Windows) ................................................................................................................. 21
Manage network settings .................................................................................................................................... 21
View or change network settings ..................................................................................................... 21
Set or change the product password ................................................................................................ 22
Manually congure TCP/IP parameters from the control panel ....................................................... 22
Link speed and duplex settings ........................................................................................................ 22
3 Printer management and services ................................................................................................................. 24
HP Embedded Web Server ................................................................................................................................... 25
About the EWS ................................................................................................................................... 25
About cookies .................................................................................................................................... 25
Open the EWS .................................................................................................................................... 26
Features ............................................................................................................................................. 26
Home tab ......................................................................................................................... 26
Web Services tab ............................................................................................................. 27
Network tab .................................................................................................................... 27
Tools tab .......................................................................................................................... 27
Settings tab ..................................................................................................................... 28
Web Services ........................................................................................................................................................ 28
What are Web Services? .................................................................................................................... 28
HP ePrint ......................................................................................................................... 28
Print apps ........................................................................................................................ 29
Set Up Web Services .......................................................................................................................... 29
Use Web Services ............................................................................................................................... 30
HP ePrint ......................................................................................................................... 30
Print apps ........................................................................................................................ 31
Remove Web Services ....................................................................................................................... 31
HP Web Jetadmin software ................................................................................................................................. 32
Product security features .................................................................................................................................... 32
Security statements .......................................................................................................................... 32
Firewall .............................................................................................................................................. 32
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Security settings ............................................................................................................................... 33
Firmware updates ............................................................................................................................. 34
HP Printer Assistant in the printer software (Windows) ..................................................................................... 34
Open the HP Printer Assistant ........................................................................................................... 34
Features ............................................................................................................................................. 34
Connected tab ................................................................................................................. 34
Print tab .......................................................................................................................... 34
Shop tab .......................................................................................................................... 35
Help tab ........................................................................................................................... 35
Tools tab .......................................................................................................................... 35
Estimated Levels tab ...................................................................................................... 35
HP Utility (OS X) ................................................................................................................................................... 35
AirPrint™ (OS X) ................................................................................................................................................... 36
4 Paper and print media .................................................................................................................................. 37
Understand paper use ......................................................................................................................................... 38
Supported media sizes ........................................................................................................................................ 39
Supported paper and print media sizes ............................................................................................ 39
Supported envelope sizes ................................................................................................................. 40
Supported card and label sizes ......................................................................................................... 40
Supported photo media sizes ........................................................................................................... 40
Supported paper types and tray capacity ........................................................................................................... 41
Tray 1 (multipurpose) on left side of the product ............................................................................ 41
Tray 2 (default tray) and Trays 3 and 4 (accessory trays) ................................................................ 42
Congure trays .................................................................................................................................................... 42
Load media .......................................................................................................................................................... 43
Load Tray 1 ........................................................................................................................................ 43
Load Tray 2 ........................................................................................................................................ 44
Load optional Tray 3 .......................................................................................................................... 45
Load optional Tray 4 .......................................................................................................................... 47
Load envelopes ................................................................................................................................. 47
Load letterhead or preprinted forms ................................................................................................ 49
Tips for selecting and using paper ...................................................................................................................... 50
5 Cartridges ................................................................................................................................................... 51
HP PageWide cartridges ...................................................................................................................................... 52
HP policy on non-HP cartridges ........................................................................................................ 52
Counterfeit HP cartridges .................................................................................................................. 52
Manage cartridges ............................................................................................................................................... 52
Store cartridges ................................................................................................................................. 53
Print with General Oice mode ......................................................................................................... 53
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Print when a cartridge is at estimated end of life ............................................................................ 53
Check the estimated cartridge levels ................................................................................................ 53
Order cartridges ................................................................................................................................ 54
Recycle cartridges ............................................................................................................................. 55
Replace cartridges ............................................................................................................................................... 55
Tips for working with cartridges ......................................................................................................................... 57
6 Print ........................................................................................................................................................... 58
Print from a computer ......................................................................................................................................... 59
To print from a computer (Windows) ................................................................................................ 59
To print from a computer (OS X) ........................................................................................................ 60
To set up printing shortcuts (Windows) ............................................................................................ 61
To set up printing presets (OS X) ....................................................................................................... 61
To adjust or manage colors ............................................................................................................... 62
Choose a preset color theme for a print job ................................................................... 62
Adjust the color options for a print job manually ........................................................... 62
Match colors to your computer screen ........................................................................... 63
Control access to color printing ...................................................................................... 64
Print from the control panel ................................................................................................................................ 64
Print using job storage ...................................................................................................................... 64
To enable job storage ...................................................................................................... 64
Disable or enable job storage (Windows) ..................................................... 64
Disable or enable job storage (OS X) ............................................................ 64
To apply job storage to one or all print jobs ................................................................... 64
Apply job storage to one or all print jobs (Windows) ................................... 65
Apply job storage to one or all print jobs (OS X) .......................................... 65
To print a job stored on the printer ................................................................................. 66
To delete a job stored on the printer .............................................................................. 66
Print from a USB device ..................................................................................................................... 67
Print with NFC ...................................................................................................................................................... 67
Print with HP ePrint ............................................................................................................................................. 67
Print o site by sending an email with the HP ePrint app ................................................................ 30
Print from an on-site computer or mobile device ............................................................................. 68
Print with AirPrint (OS X) ...................................................................................................................................... 68
Tips for print success ........................................................................................................................................... 69
Cartridge tips ..................................................................................................................................... 69
Paper loading tips ............................................................................................................................. 69
Printer settings tips (Windows) ......................................................................................................... 69
Printer settings tips (OS X) ................................................................................................................ 70
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7 Solve problems ............................................................................................................................................ 71
Problem-solving checklist ................................................................................................................................... 72
Check that the product power is on .................................................................................................. 72
Check the control panel for error messages ..................................................................................... 72
Test print functionality ...................................................................................................................... 72
Try sending a print job from a computer .......................................................................................... 72
Test the plug-and-print USB functionality ....................................................................................... 73
Factors that aect product performance ......................................................................................... 73
Information pages ............................................................................................................................................... 73
Factory-set defaults ............................................................................................................................................ 74
Cleaning routines ................................................................................................................................................. 75
Clean the printhead ........................................................................................................................... 75
Clean the touch screen ...................................................................................................................... 75
Jams and paper-feed issues ................................................................................................................................ 76
The product does not pick up paper ................................................................................................. 76
The product picks up multiple sheets of paper ................................................................................ 76
Prevent paper jams ........................................................................................................................... 76
Clear jams .......................................................................................................................................... 77
Jam locations .................................................................................................................. 77
Clear jams in Tray 1 (multipurpose tray) ........................................................................ 77
Clear jams in Tray 2 ......................................................................................................... 78
Clear jams in optional Tray 3 .......................................................................................... 79
Clear jams in optional Tray 4 .......................................................................................... 80
Clear jams in the left door ............................................................................................... 81
Clear jams in the output bin ............................................................................................ 82
Clear jams in the duplexer .............................................................................................. 82
Cartridge issues ................................................................................................................................................... 84
Relled or remanufactured cartridges ............................................................................................. 84
Interpret control panel messages for cartridges .............................................................................. 84
Cartridge Depleted .......................................................................................................... 84
Cartridge Low .................................................................................................................. 84
Cartridge Very Low .......................................................................................................... 85
Counterfeit or used [color] cartridge installed ............................................................... 85
Do not use SETUP cartridges .......................................................................................... 85
Genuine HP cartridge installed ....................................................................................... 85
Incompatible [color] ........................................................................................................ 85
Incompatible cartridges .................................................................................................. 85
Install [color] cartridge ................................................................................................... 86
Non-HP cartridges installed ........................................................................................... 86
Printer Failure ................................................................................................................. 86
Problem with Print System ............................................................................................. 86
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Problem with Printer Preparation .................................................................................. 87
Problem with SETUP cartridges ...................................................................................... 87
Use SETUP cartridges ..................................................................................................... 87
Used [color] installed ...................................................................................................... 87
Printing issues ..................................................................................................................................................... 87
The product does not print ............................................................................................................... 87
The product prints slowly .................................................................................................................. 88
Plug-and-print USB issues ................................................................................................................ 88
The Memory Device Options menu does not open when you insert the USB
accessory ........................................................................................................................ 89
The le does not print from the USB storage device ...................................................... 89
The le that you want to print is not listed in the Memory Device Options menu ........ 89
Improve print quality ......................................................................................................................... 89
Check for genuine HP cartridges .................................................................................... 90
Use paper that meets HP specications ......................................................................... 90
Use the correct paper type setting in the printer driver ................................................ 90
Change the paper type and size setting (Windows) .................................... 91
Change the paper type and size setting (OS X) ............................................ 91
Use the printer driver that best meets your printing needs .......................................... 91
Align the printhead ......................................................................................................... 92
Print a print-quality report ............................................................................................. 92
Connectivity issues .............................................................................................................................................. 92
Solve USB direct-connect problems .................................................................................................. 92
Solve network problems ................................................................................................................... 92
Poor physical connection ................................................................................................ 92
The computer is using the incorrect IP address for the product .................................... 93
The computer is unable to communicate with the product ........................................... 93
The product is using incorrect link and duplex settings for the network ...................... 93
New software programs might be causing compatibility problems .............................. 93
The computer or workstation might be set up incorrectly ............................................ 93
The product is disabled, or other network settings are incorrect ................................. 94
Wireless network issues ...................................................................................................................................... 94
Wireless connectivity checklist ......................................................................................................... 94
The product does not print, and the computer has a third-party rewall installed ........................ 94
The wireless connection does not work after moving the wireless router or product .................... 94
Cannot connect more computers to the wireless product ............................................................... 95
The wireless product loses communication when connected to a VPN ........................................... 96
The network does not appear in the wireless networks list ............................................................ 96
The wireless network is not functioning ........................................................................................... 96
Product software issues (Windows) .................................................................................................................... 96
Product software issues (OS X) ........................................................................................................................... 97
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A print job was not sent to the product that you wanted ................................................................. 97
You are using a generic printer driver when using a USB connection .............................................. 97
8 Service and support ..................................................................................................................................... 99
Customer support .............................................................................................................................................. 100
HP limited warranty statement ......................................................................................................................... 101
UK, Ireland, and Malta ..................................................................................................................... 102
Austria, Belgium, Germany, and Luxemburg .................................................................................. 102
Belgium, France, and Luxemburg ................................................................................................... 103
Italy .................................................................................................................................................. 104
Spain ................................................................................................................................................ 104
Denmark .......................................................................................................................................... 105
Norway ............................................................................................................................................ 105
Sweden ............................................................................................................................................ 105
Portugal ........................................................................................................................................... 106
Greece and Cyprus ........................................................................................................................... 106
Hungary ........................................................................................................................................... 106
Czech Republic ................................................................................................................................ 107
Slovakia ........................................................................................................................................... 107
Poland ............................................................................................................................................. 107
Bulgaria ........................................................................................................................................... 108
Romania .......................................................................................................................................... 108
Belgium and the Netherlands ......................................................................................................... 108
Finland ............................................................................................................................................. 109
Slovenia ........................................................................................................................................... 109
Croatia ............................................................................................................................................. 109
Latvia ............................................................................................................................................... 109
Lithuania .......................................................................................................................................... 110
Estonia ............................................................................................................................................. 110
Russia .............................................................................................................................................. 110
Appendix A Technical information ................................................................................................................. 111
Product specications ....................................................................................................................................... 112
Print specications .......................................................................................................................... 112
Physical specications .................................................................................................................... 112
Power consumption and electrical specications .......................................................................... 112
Acoustic emission specications .................................................................................................... 112
Environmental specications ......................................................................................................... 112
Environmental product stewardship program .................................................................................................. 114
Protecting the environment ............................................................................................................ 115
Ozone production ............................................................................................................................ 115
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Power consumption ........................................................................................................................ 115
European Union Commission Regulation 1275/2008 .................................................................... 115
Paper ............................................................................................................................................... 115
HP PageWide printing supplies ....................................................................................................... 115
Plastics ............................................................................................................................................ 115
Electronic hardware recycling ......................................................................................................... 116
Material restrictions ........................................................................................................................ 116
General battery information ......................................................................................... 116
Battery disposal in Taiwan ............................................................................................ 116
California Perchlorate Material Notice ......................................................................... 116
EU Battery Directive ...................................................................................................... 116
Battery notice for Brazil ................................................................................................ 117
Chemical substances ....................................................................................................................... 117
EPEAT ............................................................................................................................................... 117
Disposal of waste equipment by users ........................................................................................... 117
Toxic and hazardous substance table (China) ................................................................................ 118
Restriction on hazardous substances statement (Turkey) ............................................................ 118
Restriction on hazardous substances statement (Ukraine) ........................................................... 118
Restriction of hazardous substance statement (India) .................................................................. 118
China energy label for printer, fax, and copier ............................................................................... 119
China SEPA Eco Label user information .......................................................................................... 119
Regulatory information ..................................................................................................................................... 120
Regulatory notices .......................................................................................................................... 120
Regulatory model identication number ..................................................................... 120
FCC statement ............................................................................................................... 120
VCCI statement (Japan) ................................................................................................................... 121
Power cord instructions .................................................................................................................. 121
Power cord statement (Japan) ........................................................................................................ 121
EMC statement (Korea) ................................................................................................................... 121
Visual display workplaces statement for Germany ........................................................................ 121
European Union Regulatory Notice ................................................................................................. 122
European Union Regulatory Notice .............................................................................. 122
Wireless models only .................................................................................................... 122
Additional statements for wireless products ................................................................................. 123
Exposure to radio frequency radiation ......................................................................... 123
Notice to users in Brazil ................................................................................................ 123
Canadian statements .................................................................................................... 123
Japan statement ........................................................................................................... 124
Notice to users in Korea ................................................................................................ 124
Taiwan statement ......................................................................................................... 124
Mexico statement ......................................................................................................... 124
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Index ........................................................................................................................................................... 125
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1 Product basics
●
Product features
●
Product views
●
Power on and o
●
Use the control panel
●
Quiet Mode
ENWW 1
Product features
PageWide Pro 552dw
D3Q17A, D3Q17B, D3Q17C, D3Q17D
Tray capacity (75 GSM or 20–lb Bond paper)
●
Tray 1: 50 sheets
●
Tray 2: 500 sheets
●
Optional Tray 3: 500 sheets
●
Optional Tray 4: 500 sheets
●
Standard output bin: 300 sheets
●
Automatic Document Feeder (ADF): 50
sheets
Print
●
Simplex speeds up to 50 pages per minute
(ppm) for both color and black with
Professional quality
●
Duplex speeds up to 21 ppm for both color
and black with Professional quality
●
Up to 70 ppm in General Oice mode
●
Walkup Plug-and-Print USB Device port
●
Walkup printing of MS Oice documents
Connectivity
●
802.3 LAN (10/100) Ethernet port
●
Host USB Type A and Type B ports (back)
●
USB 2.0 Device port (front)
Wireless
●
Embedded wireless capability
●
802.11n 5GHz dual band support
●
HP ePrint—send documents to the product
email address for printing
●
HP Wireless Direct support
●
NFC-enabled (Near Field Communications);
walkup printing from smart phones and
tablets
2 Chapter 1 Product basics ENWW
Environmental features
Feature Environmental benet
Duplex printing Automatic duplex printing is available on all models of HP PageWide Pro 552dw
Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one
Recycling Reduce waste by using recycled paper.
Energy savings Sleep modes and timer options enable this product to quickly go into reduced
Accessibility features
The product includes several features that aid users with limited vision, hearing, dexterity or strength.
●
Online user guide that is compatible with text screen-readers.
●
Cartridges can be installed and removed using one hand.
●
All doors and covers can be opened using one hand.
series. Duplex printing saves the environment and saves you money.
sheet of paper. Access this feature through the printer driver.
Recycle cartridges by using the HP Planet Partners return process.
power states when not printing, thus saving energy.
ENWW Product features 3
Product views
●
Front view
●
Back view
●
Cartridge door view
Front view
Label Description
1 USB device connection port
2 Control panel
3 Tray 1 extension
4 Tray 1
5 Power button
6 Tray 2 – default paper tray
7 Cartridge door
8 Output bin
4 Chapter 1 Product basics ENWW
Back view
Label Description
1 Output bin stop
2 Ethernet connection port
3 USB Type A and USB Type B ports
4 Power cord connection
5 Left door
6 Duplexer
Cartridge door view
Label Description
1 Product serial number and product number
2 Cartridge part numbers
3 Cartridge slots
ENWW Product views 5
Power on and o
NOTICE: To prevent damage to the product, use only the power cord that is provided with the product.
●
Turn the product on
●
Manage power
●
Turn the product o
Turn the product on
1. Connect the power cord that is provided with the product to the connection port on the back of the
product.
2. Connect the power cord to a wall outlet with an adequate voltage rating.
NOTE: Make sure that your power source is adequate for the product voltage rating. The product uses
either 100-240 Vac or 200-240 Vac and 50/60 Hz.
3. Press and release the power button on the front of the product.
Manage power
HP PageWide Pro 552dw series printers include power-management features that can help reduce power
consumption and save energy.
●
Sleep Mode puts the product in a reduced power-consumption state if it has been idle for a specic
length of time. You can set the length of time before the product enters Sleep Mode from the control
panel.
●
Schedule On/O enables you to turn the product on or o automatically at days and time that you set
from the control panel. For example, you can set the product to turn o at 6 p.m. on Monday through
Friday.
Set the Sleep Mode time
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Power Management, and then touch Sleep Mode.
4. Select one of the time-interval options.
6 Chapter 1 Product basics ENWW
The product switches into a reduced power-consumption state when it has been idle for the amount of time
that you select.
Schedule the product to turn on or o
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Power Management, and then touch Schedule Printer On/O.
4. Turn the Schedule On or Schedule O option on.
5. Select the Schedule On or Schedule O options at the bottom of the screen, and then select the day and
time that you want to schedule.
The product switches on or o at the time you select on the day you select.
Turn the product o
NOTICE: Do not turn o the product if a cartridge is missing. Damage to the product can result.
▲
Press and release the power button on the front of the product to turn o your HP PageWide Pro 552dw
series printer.
A warning message appears on the control panel if you attempt to turn the product o when one or
more cartridges are missing.
NOTICE: To prevent print-quality problems, turn o the product by using the power button on the front
only. Do not unplug the product, turn o the powerstrip, or use any other method.
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Use the control panel
●
Control panel buttons
●
Control panel home screen
●
Control panel dashboard
●
Control panel application folders
●
Control panel shortcuts
●
Help features
NOTE: The small text on the control panel is not designed for prolonged viewing.
Control panel buttons
Buttons and indicator lights on the control panel of HP PageWide Pro 552dw series printers appear lit when
their function is available, and are darkened if their function is not available.
1 Home button.
Touch to view the control panel home screen.
2 Wireless network indicator.
Solid blue when the product is connected to a wireless network. Blinks when the product is searching for a
wireless connection. O when the product is connected to a wired network or by a USB cable.
3 NFC (Near Field Communications) indicator.
The product can be enabled for walkup printing from tablets and smart phones.
4 Back or Cancel button.
Touch to return to the previous screen, or to cancel the current process.
5 Help button.
Touch to view the Help menu options.
8 Chapter 1 Product basics ENWW
Control panel home screen
The control panel home screen displays a dashboard, application folders, and user-dened shortcuts to
screens for performing tasks.
1 Dashboard. Dashboard icons show current product status and provide access to screens for changing product settings
(see Control panel dashboard).
To view the full dashboard, touch the strip at the top of the home screen, or press and drag the handle at the center of the
dashboard strip.
2 Time and date display. This section also displays scheduled events, like scheduled o time (see Schedule the product to
turn on or o).
3 Sign in icon. The product can be set up to require users to sign in before using some applications.
Touch here to sign in with a PIN (personal identication number) or user name and password.
4 Application folders. These folders contain icons for dened tasks (for example, Print > Private Job).
Touch a folder to view the application icons that it contains.
5 Shortcuts. You can create a shortcut to any application or setup icon contained within the application folders.
Touch to show all available shortcut icons (see Control panel shortcuts).
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Control panel dashboard
To open the dashboard, touch the strip at the top of the home screen or swipe the dashboard tab downward.
To learn more about how to use the dashboard, touch on the control panel, and then select Control Panel
Tips > Use the Dashboard.
1 Larger icons appear across the top of the dashboard. These icons indicate the status of the product and enable you to
change product settings.
Swipe to scroll horizontally through the available icons. Touch an icon to view a status screen or to change product
settings.
2 A yellow or red triangle appears on an icon to indicate that user attention is required.
In the example above, a yellow warning indicates that the contents of one or more cartridges are low.
Control panel application folders
Folder icons appear on a strip across the bottom of the control panel home screen. Touch a folder icon to view
the application icons that it contains.
Application folders for HP PageWide Pro 552dw series printers include:
●
Print
●
Apps
Control panel shortcuts
You can create a shortcut to any application or setup icon contained within the application folders, and then
place that shortcut on the control panel home screen.
To learn more about how to use shortcuts, touch and then select Control Panel Tips.
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Create a shortcut on the home screen
1. Open an application folder, and then navigate to the application or setup icon for which you want to
create a shortcut.
2. Touch and hold the icon until the application folder strip turns green.
3. Drag the icon onto the green strip and then release it.
Remove a shortcut from the home screen
1. Touch the shortcuts icon at the lower left of the control panel home screen to display all available
shortcuts.
2. If necessary, scroll to view the shortcut icon that you want to remove.
3. Touch and hold the shortcut icon until the application folder strip turns red.
4. Drag the icon onto the red strip and then release it.
Help features
HP PageWide Pro 552dw series printers have built-in help that is accessible from the control panel. Help
features include tips, important product information that you can view or print, and animations that show
how to perform tasks or solve problems.
To view these help features, touch on the printer control panel.
●
Printer information
●
Help animations
Printer information
The Printer Information page displays the following information about your HP PageWide Pro 552dw series
printer:
●
Model name and number
●
Product serial number
ENWW Use the control panel 11
●
Product Service ID
●
Current rmware version number
●
Usage, status, and settings information if you print the full product information and printer status
report pages.
View or print a Printer Information page
1. On the printer control panel, touch .
2. Touch Printer Information.
3. If you want to print the full product information and printer status report pages, touch Print.
Help animations
The built-in help contains animations that show how to perform tasks or solve problems. To select and view
an available help animation:
1. On the printer control panel, touch .
2. Touch How To Videos.
3. Select the animation that you want to play in the printer control panel display.
12 Chapter 1 Product basics ENWW
Quiet Mode
To minimize printer noise, use Quiet Mode. You can enable this mode from either the control panel or the HP
Embedded Web Server (EWS).
NOTE: Quiet Mode slows the printer speed. If it hinders productivity, you can turn the mode o.
To turn Quiet Mode on or o from the control panel
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Quiet Mode and turn it on or o.
To turn Quiet Mode on or o from the EWS
1. Open the EWS. For more information, see Open the EWS.
2. Click the Settings tab.
3. In the Preferences section, click Quiet Mode and turn it on or o.
4. Click Apply.
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2 Connect the product
●
Connect the product to a computer or a network
●
Use Wi-Fi Direct to connect a computer or device to the product
●
Install HP printer software for a wireless product already on the network
●
Open the printer software (Windows)
●
Manage network settings
14 Chapter 2 Connect the product ENWW
Connect the product to a computer or a network
To connect the product using a USB cable
You can use a USB cable to connect the product to a computer.
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that
is no longer than 2 m (6.5 ft).
NOTICE: Do not connect the USB cable until the installation software prompts you to connect it.
1. Quit all open programs on the computer.
2. Install the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD
provided with the printer, and follow the onscreen instructions.
NOTE: If you are installing on a Mac, click About HP Easy Start to install the software.
3. When prompted, select the USB-Connect the printer to the computer using a USB cable option, and
then click the Next button.
NOTE: A dialog box displays a warning that Web Services (HP ePrint and print Apps) are unavailable
with a USB installation. Click Yes to proceed with the USB installation, or click No to cancel it.
4. When the software prompts you, connect the Type B end of the USB cable to the connection port (1) at
the rear of the product.
5. When the installation is complete, print a page from any program to make sure that the printing
software is correctly installed.
ENWW Connect the product to a computer or a network 15
To connect the product to a network
The product supports connection to either a wired or a wireless network.
Supported network protocols
HP PageWide Pro 552 products support the following network protocols.
●
TCP/IPv4
●
IPv6
●
DHCP, AutoIP
●
DHCP v6
●
HTTP server, HTTP client
●
SMTP client for alerts
●
SNMP v1
●
Open_ssl library
●
Bonjour
Connect the product using a wired network
Use this procedure to install the product on a wired network using Windows.
1. Connect the Ethernet cable to the product (1) and to the network. Turn the product on.
●
gSOAP
●
SAND box
●
LPD
●
Bootp, Bootp TCE improvement
●
Netbios
●
WINS
●
LLMNR
●
CIFS v6
2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns
an IP address or host name for the product.
3. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
4.
On the control panel dashboard, touch to display the IP address. Touch Print Details to print a page
with the IP address.
Connect the product using a wireless network (wireless models only)
You can connect the product to a wireless network using one of the following methods.
●
To connect the product to a wireless network using the Wireless Setup Wizard
●
To connect the product to a wireless network using WPS
●
To connect the product to a wireless network manually
16 Chapter 2 Connect the product ENWW
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network
settings from your system administrator, or complete the following tasks.
●
Obtain the wireless network name or service set identier (SSID).
●
Determine the security password or encryption key for the wireless network.
NOTE: Before installing the product software, make sure the product is not connected to the network using
an Ethernet cable.
To connect the product to a wireless network using the Wireless Setup Wizard
The Wireless Setup Wizard is the best method for installing the product on a wireless network.
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Network Setup, and then touch Wireless Settings.
4. Touch Wireless Setup Wizard.
5. The product scans for available wireless networks and returns a list of network names (SSIDs). Select
the SSID for your wireless router from the list if it is available. If the SSID for your wireless router is not in
the list, touch Enter SSID. When prompted for the type of network security, select the option that your
wireless router uses. A keypad opens on the control panel display.
6. Do one of the following:
●
If your wireless router uses WPA security, type the passphrase on the keypad.
●
If your wireless router uses WEP security, type the key on the keypad.
7. Touch OK , and wait while the product establishes a connection with the wireless router. Establishing the
wireless connection can take a few minutes.
To connect the product to a wireless network using WPS
Before you can connect your printer to a wireless network using WPS, make sure you have the following:
●
A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.
NOTE: The printer supports only connections using 2.4GHz.
●
A computer connected to the wireless network that you intend to connect the printer to. Be sure you
have installed the HP printer software on the computer.
If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your
router has a push button, follow the PIN method.
ENWW Connect the product to a computer or a network 17
Push Button method
1.
On the control panel, press and hold on the printer for more than three seconds to start WPS push
mode. The
2. Press the WPS button on your router.
The product begins a timer for approximately two minutes while a wireless connection is established.
PIN method
1. Locate the WPS PIN.
a. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
b.
c. Touch Network Setup, and then touch Wireless Settings.
d. Touch Wi-Fi Protected Setup, and then touch PIN.
2.
On the control panel, press and hold on the printer for more than three seconds to start WPS push
mode. The indicator starts blinking.
3. Open the conguration utility or software for the wireless router or wireless access point, and then enter
the WPS PIN.
indicator starts blinking.
touch the dashboard area on the home screen).
On the control panel dashboard, touch .
NOTE: For more information about using the conguration utility, see the documentation provided
with the router or wireless access point.
4.
Wait for about two minutes. If the printer connects successfully, the indicator stops blinking but
remains lit.
To connect the product to a wireless network manually
During the rst 120 minutes of product setup, or after resetting the product's network defaults (and without a
network cable attached to the product), the product's wireless radio will broadcast a wireless setup network
for the product.
The name of this network is “HP-Setup-xx-[product name]”.
NOTE: The “xx” in the network name is the last two characters of the product's MAC address. The product
name is HP PageWide Pro 552dw.
1. From a wireless enabled product, connect to the setup network for the device.
2. Open a web browser while connected to this setup network, and open the HP Embedded Web Server
(EWS) using the following IP address.
●
192.168.223.1
3. Find the Wireless Setup Wizard in the EWS and follow the instructions to manually connect the product.
NOTE: The product uses Automatic DHCP by default.
18 Chapter 2 Connect the product ENWW
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