HP OiceJet Pro 6970 All-in-One series
User Guide
Copyright information
HP Company notices
Acknowledgements
© Copyright 2018 HP Development Company,
L.P.
The information contained in this document is
subject to change without notice.
All rights reserved. Reproduction, adaptation,
or translation of this material is prohibited
without prior written permission of HP, except
as allowed under copyright laws.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.
ENERGY STAR and the ENERGY STAR mark are
registered trademarks owned by the U.S.
Environmental Protection Agency.
Mac, OS X, and AirPrint are trademarks of Apple
Inc., registered in the U.S. and other countries.
Safety information
Always follow basic safety precautions when
using this product to reduce risk of injury from
re or electric shock.
- Read and understand all instructions in the
documentation that comes with the printer.
- Observe all warnings and instructions marked
on the product.
- Unplug this product from wall outlets before
cleaning.
- Do not install or use this product near water,
or when you are wet.
- Install the product securely on a stable
surface.
- Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
- If the product does not operate normally, see
Solve a problem.
- There are no user-serviceable parts inside.
Refer servicing to qualied service personnel.
Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started .................................................................................................................................................... 2
Accessibility ............................................................................................................................................................ 2
HP EcoSolutions (HP and the Environment) .......................................................................................................... 2
Manage power ..................................................................................................................................... 3
Quiet Mode ........................................................................................................................................... 4
Optimize Printing Supplies .................................................................................................................. 5
Understand the printer parts ................................................................................................................................. 5
Top and front view ............................................................................................................................... 6
Printing supplies area .......................................................................................................................... 7
Back view ............................................................................................................................................. 7
Use the printer control panel ................................................................................................................................. 7
Overview of buttons and lights ........................................................................................................... 8
Control panel display icons ................................................................................................................. 8
Function tabs ....................................................................................................................................... 9
Change printer settings ..................................................................................................................... 10
Use shortcuts .................................................................................................................................... 10
Dashboard ......................................................................................................................................... 10
Paper basics ......................................................................................................................................................... 10
Recommended papers for printing ................................................................................................... 11
Order HP paper supplies ................................................................................................................... 12
Tips for selecting and using paper .................................................................................................... 12
Load paper ........................................................................................................................................................... 13
Load an original on the scanner glass ................................................................................................................. 19
Load an original in the document feeder ............................................................................................................ 19
Update the printer ............................................................................................................................................... 20
Open the HP printer software (Windows) ............................................................................................................ 21
Turn the printer o .............................................................................................................................................. 21
3 Print ........................................................................................................................................................... 22
Print documents .................................................................................................................................................. 22
Print brochures .................................................................................................................................................... 23
Print on envelopes ............................................................................................................................................... 24
Print photos ......................................................................................................................................................... 25
Print on special and custom-size paper .............................................................................................................. 26
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Print on both sides (duplexing) ........................................................................................................................... 28
Print with AirPrint™ ............................................................................................................................................. 29
Tips for successful printing ................................................................................................................................. 29
4 Copy and scan .............................................................................................................................................. 32
Copy ..................................................................................................................................................................... 32
Scan ...................................................................................................................................................................... 32
Scan to a computer ............................................................................................................................ 33
Scan to a memory device .................................................................................................................. 34
Scan to email ..................................................................................................................................... 34
Set up Scan to Email ....................................................................................................... 34
Scan a document or photo to email ................................................................................ 35
Change account settings ................................................................................................. 36
Scan using Webscan .......................................................................................................................... 36
Scanning documents as editable text ............................................................................................... 37
Scan documents as editable text ................................................................................... 37
Guidelines for scanning documents as editable text ..................................................... 38
Create a new scan shortcut (Windows) ............................................................................................. 38
Change scan settings (Windows) ...................................................................................................... 39
Tips for copy and scan success ............................................................................................................................ 40
5 Fax ............................................................................................................................................................. 41
Send a fax ............................................................................................................................................................ 41
Send a standard fax .......................................................................................................................... 41
Send a standard fax from the computer ........................................................................................... 42
Send a fax from a phone ................................................................................................................... 42
Send a fax using monitor dialing ...................................................................................................... 43
Send a fax using printer memory ...................................................................................................... 43
Send a fax to multiple recipients ...................................................................................................... 44
Send a fax in Error Correction Mode ................................................................................................. 44
Receive a fax ........................................................................................................................................................ 45
Receive a fax manually ...................................................................................................................... 45
Set up backup fax .............................................................................................................................. 46
Reprint received faxes from memory ............................................................................................... 46
Forward faxes to another number .................................................................................................... 47
Set automatic reduction for incoming faxes .................................................................................... 47
Block unwanted fax numbers ........................................................................................................... 48
Receive faxes using HP Digital Fax .................................................................................................... 49
Set up phone book contacts ................................................................................................................................ 49
Create and edit a phone book contact .............................................................................................. 50
Create and edit a group phone book contact .................................................................................... 50
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Delete phone book contacts ............................................................................................................. 51
Print a list of phone book contacts ................................................................................................... 52
Change fax settings ............................................................................................................................................. 52
Congure the fax header ................................................................................................................... 52
Set the answer mode (Auto answer) ................................................................................................. 52
Set the number of rings before answering ....................................................................................... 53
Change the answer ring pattern for distinctive ring ......................................................................... 53
Set the dial type ................................................................................................................................ 54
Set the redial options ........................................................................................................................ 54
Set the fax speed ............................................................................................................................... 55
Set the fax sound volume ................................................................................................................. 55
Fax and digital phone services ............................................................................................................................ 56
Fax on Voice over Internet Protocol .................................................................................................................... 56
Use reports .......................................................................................................................................................... 56
Print fax conrmation reports .......................................................................................................... 57
Print fax error reports ....................................................................................................................... 58
Print and view the fax log ................................................................................................................. 58
Clear the fax log ................................................................................................................................ 58
Print the details of the last fax transaction ...................................................................................... 58
Print a Caller ID Report ...................................................................................................................... 59
View the Call History ......................................................................................................................... 59
Additional fax setup ............................................................................................................................................ 59
Set up faxing (parallel phone systems) ............................................................................................ 60
Select the correct fax setup for your home or oice ..................................................... 61
Case A: Separate fax line (no voice calls received) ......................................................... 62
Case B: Set up the printer with DSL ................................................................................ 63
Case C: Set up the printer with a PBX phone system or an ISDN line ............................. 64
Case D: Fax with a distinctive ring service on the same line .......................................... 64
Case E: Shared voice/fax line .......................................................................................... 65
Case F: Shared voice/fax line with voice mail ................................................................. 67
Case G: Fax line shared with computer modem (no voice calls received) ...................... 67
Set up the printer with a computer dial-up modem .................................... 68
Set up the printer with a computer DSL/ADSL modem ................................ 69
Case H: Shared voice/fax line with computer modem ................................................... 70
Shared voice/fax with computer dial-up modem ........................................ 70
Shared voice/fax with computer DSL/ADSL modem .................................... 71
Case I: Shared voice/fax line with answering machine .................................................. 73
Case J: Shared voice/fax line with computer modem and answering machine ............. 74
Shared voice/fax line with computer dial-up modem and answering
machine ........................................................................................................ 74
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Shared voice/fax line with computer DSL/ADSL modem and answering
machine ........................................................................................................ 76
Case K: Shared voice/fax line with computer dial-up modem and voice mail ............... 77
Serial-type fax setup ......................................................................................................................... 79
Test fax setup .................................................................................................................................... 79
6 Web Services ............................................................................................................................................... 81
What are Web Services? ....................................................................................................................................... 81
Set up Web Services ............................................................................................................................................. 81
Use Web Services ................................................................................................................................................. 83
HP ePrint ............................................................................................................................................ 83
Print apps .......................................................................................................................................... 84
Remove Web Services .......................................................................................................................................... 84
7 Work with cartridges ................................................................................................................................... 85
Information on cartridges and the printhead ..................................................................................................... 85
Check the estimated ink levels ............................................................................................................................ 86
Replace the cartridges ......................................................................................................................................... 86
Order cartridges ................................................................................................................................................... 88
Store printing supplies ........................................................................................................................................ 88
Anonymous usage information storage .............................................................................................................. 89
Ink cartridge warranty information ..................................................................................................................... 89
8 Network setup ............................................................................................................................................. 90
Set up the printer for wireless communication ................................................................................................... 90
Before you begin ............................................................................................................................... 90
Set up the printer on your wireless network .................................................................................... 91
Change the connection type ............................................................................................................. 91
Test the wireless connection ............................................................................................................. 92
Turn on or o the wireless capability of the printer ......................................................................... 92
Change network settings ..................................................................................................................................... 92
Use Wi-Fi Direct .................................................................................................................................................... 94
9 Printer management tools ........................................................................................................................... 97
Toolbox (Windows) .............................................................................................................................................. 97
HP Utility (OS X) ................................................................................................................................................... 97
Embedded web server ......................................................................................................................................... 97
About cookies .................................................................................................................................... 98
Open the embedded web server ....................................................................................................... 98
Embedded web server cannot be opened ........................................................................................ 99
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10 Solve a problem ....................................................................................................................................... 100
Jams and paper-feed issues .............................................................................................................................. 100
Clear a paper jam ............................................................................................................................. 100
Read general instructions in the Help for clearing paper jams .................................... 100
Clear a print carriage jam ................................................................................................................ 105
Read general instructions in the Help for clearing a print carriage jams .................... 105
Learn how to avoid paper jams ....................................................................................................... 106
Solve paper-feed problems ............................................................................................................. 106
Printing issues ................................................................................................................................................... 107
Fix problems with page not printing (unable to print) ................................................................... 107
Read general instructions in the Help for unable to print issues ................................ 107
Fix print quality issues .................................................................................................................... 111
Read general instructions in the Help for resolving print quality issues ..................... 111
Copy issues ........................................................................................................................................................ 114
Scan issues ........................................................................................................................................................ 115
Fax issues ........................................................................................................................................................... 115
Run the fax test ............................................................................................................................... 115
What to do if the fax test failed ...................................................................................................... 116
Troubleshoot fax problems ............................................................................................................. 119
Read general instructions in the Help for specic fax problems ................................................... 119
The display always shows Phone O Hook .................................................................. 119
The printer is having problems sending and receiving faxes ...................................... 120
The printer cannot receive faxes, but can send faxes .................................................. 121
The printer cannot send faxes, but can receive faxes .................................................. 122
Fax tones are recorded on my answering machine ...................................................... 122
The computer cannot receive faxes (HP Digital Fax) ................................................... 123
Network and connection issues ........................................................................................................................ 123
Fix wireless connection ................................................................................................................... 123
Find network settings for wireless connection .............................................................................. 123
Fix Wi-Fi Direct connection ............................................................................................................. 124
Fix Ethernet connection .................................................................................................................. 124
Printer hardware issues ..................................................................................................................................... 124
Get help from the printer control panel ............................................................................................................ 125
Understand printer reports ............................................................................................................................... 126
Printer status report ....................................................................................................................... 126
Network conguration page ........................................................................................................... 126
Print quality report .......................................................................................................................... 126
Wireless test report ......................................................................................................................... 126
Web access test report .................................................................................................................... 127
Solve problems using Web Services .................................................................................................................. 127
Maintain the printer ........................................................................................................................................... 127
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Clean the scanner glass .................................................................................................................. 128
Clean the exterior ............................................................................................................................ 128
Clean the document feeder ............................................................................................................. 129
Maintain the printhead and cartridges ........................................................................................... 129
Restore original factory defaults and settings ................................................................................................. 130
HP support ......................................................................................................................................................... 131
Appendix A Technical information ................................................................................................................. 133
Specications ..................................................................................................................................................... 133
Regulatory information ..................................................................................................................................... 135
Regulatory model identication number ....................................................................................... 136
FCC statement ................................................................................................................................. 136
Notice to users in Korea .................................................................................................................. 137
VCCI (Class B) compliance statement for users in Japan ................................................................ 137
Notice to users in Japan about the power cord .............................................................................. 137
Noise emission statement for Germany ......................................................................................... 137
Visual display workplaces statement for Germany ........................................................................ 137
Notice to users of the U.S. telephone network: FCC requirements ................................................ 138
Notice to users of the Canadian telephone network ...................................................................... 139
Notice to users of the German telephone network ........................................................................ 140
Australia wired fax statement ........................................................................................................ 140
European Union Regulatory Notice ................................................................................................. 140
Products with wireless functionality ............................................................................ 140
European telephone network declaration (Modem/Fax) ............................................. 140
Declaration of conformity ............................................................................................................... 141
Regulatory information for wireless products ............................................................................... 142
Exposure to radio frequency radiation ......................................................................... 142
Notice to users in Brazil ................................................................................................ 142
Notice to users in Canada ............................................................................................. 143
Notice to users in Taiwan .............................................................................................. 143
Notice to users in Mexico .............................................................................................. 144
Notice to users in Japan ................................................................................................ 144
Notice to users in Korea ................................................................................................ 144
Environmental product stewardship program .................................................................................................. 144
Eco-Tips ........................................................................................................................................... 145
European Union Commission Regulation 1275/2008 .................................................................... 145
Paper ............................................................................................................................................... 145
Plastics ............................................................................................................................................ 145
Material safety data sheets ............................................................................................................ 145
Recycling program .......................................................................................................................... 145
HP inkjet supplies recycling program ............................................................................................. 145
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Power consumption ........................................................................................................................ 146
Disposal of waste equipment by users ........................................................................................... 146
Chemical substances ....................................................................................................................... 146
Restriction of hazardous substance (Ukraine) ............................................................................... 146
Restriction of hazardous substance (India) .................................................................................... 146
China SEPA Eco Label User Information .......................................................................................... 147
China Energy Label for Printer, Fax and Copier ............................................................................... 147
The Table of Hazardous Substances/Elements and their Content (China) .................................... 148
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ............... 149
EPEAT ............................................................................................................................................... 149
Battery disposal in Taiwan .............................................................................................................. 150
California Perchlorate Material Notice ............................................................................................ 150
EU Battery Directive ........................................................................................................................ 151
Battery notice for Brazil .................................................................................................................. 152
Index ........................................................................................................................................................... 153
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1 How do I?
● Get started
● Print
●
Copy and scan
● Fax
● Web Services
● Work with cartridges
● Network setup
● Solve a problem
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2 Get started
This guide provides details about how to use the printer and how to resolve problems.
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Understand the printer parts
●
Use the printer control panel
●
Paper basics
●
Load paper
●
Load an original on the scanner glass
●
Load an original in the document feeder
●
Update the printer
●
Open the HP printer software (Windows)
●
Turn the printer o
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software is accessible for users with visual impairments or low vision by using your operating
system's accessibility options and features. The software also supports most assistive technology such as
screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons
and tabs used in the HP software have simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated
by users with limited strength and reach.
Support
For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging
website (www.hp.com/accessibility).
For accessibility information for OS X, visit the Apple website at www.apple.com/accessibility.
HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the oice.
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For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program. For more information about HP's environmental
initiatives, visit www.hp.com/ecosolutions.
●
Manage power
●
Quiet Mode
●
Optimize Printing Supplies
Manage power
Use Sleep Mode, Auto-o and Schedule Printer On/O to conserve electricity.
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after ve minutes of inactivity.
Use the following instructions to change the period of inactivity before the printer sleeps.
1. From the printer control panel, do one of the following.
● Touch or swipe down the tab at the top of the screen to open the Dashboard, touch .
● Touch or swipe down the tab at the top of the screen to open the Dashboard, touch , and then
touch Power Management.
2. Touch Sleep Mode, and then touch the desired option.
Auto- o
This feature turns the printer o after 8 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use
● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
Schedule On and O
Use this feature to automatically turn the printer on or o on selected days. For example, you can schedule
the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you save energy
during the night and weekends.
Use the following instructions to schedule the day and time for On and O.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch .
2. Touch Schedule Printer On/O.
3. Touch the desired option, and follow the onscreen messages to set the day and time to turn the printer
o and on.
ENWW HP EcoSolutions (HP and the Environment) 3
CAUTION: Always turn the printer o properly, using either Schedule O or (the Power button) located
on the front left side of the printer.
If you improperly turn the printer o, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
Never turn o the printer when cartridges are missing. HP recommends that you replace any missing
cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining
cartridges, or damage to the ink system.
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when
printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation
print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o.
Quiet Mode is o by default.
NOTE: Quiet Mode does not work if you print photos or envelopes.
You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can
schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.
To turn on Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Quiet Mode .
3. Touch O next to Quiet Mode to turn it on.
To create a schedule for Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Quiet Mode .
3. Touch O next to Quiet Mode to turn it on.
4. Touch O next to Schedule, and then change the start time and end time of the schedule.
To turn on Quiet Mode while the printer is printing
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then select the current print job in progress.
2. On the printing screen, touch (Quiet Mode) to turn it on.
NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print
job.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Quiet Mode .
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3. Select On or O .
4. Click Save Setting.
To turn Quiet Mode on or o from the printer software (OS X)
1. Open HP Utility. For more information, see HP Utility (OS X).
2. Select the printer.
3. Click Quiet Mode .
4. Select On or O .
5. Click Apply Now.
To turn Quiet Mode on or o from the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the embedded web server.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode , and then select On or O .
4. Click Apply.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
● Optimize paper usage by printing on both sides of the paper.
● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
Understand the printer parts
This section contains the following topics:
●
Top and front view
●
Printing supplies area
●
Back view
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Top and front view
1 Document feeder
2 Document feeder paper-width guides
3 Document feeder tray
4 Cartridge access door
5 Scanner lid
6 Scanner glass
7 Front USB port
NOTE: This feature is available with some models of the printer.
8 Power button
9 Input tray (also referred to as the paper tray)
10 Paper-width guides
11 Output tray extender
12 Output tray
13 Control panel display
14 Control panel
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Printing supplies area
1 Cartridges
2 Printhead
3 Cartridge access door
NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time. Do not turn the printer o when a cartridge is missing.
Back view
1 Power input
2 Fax port (1-LINE)
3 Fax port (2-EXT)
4 Ethernet network port
5 Rear universal serial bus (USB) port
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Use the printer control panel
This section contains the following topics:
●
Overview of buttons and lights
●
Control panel display icons
●
Function tabs
●
Change printer settings
●
Use shortcuts
●
Dashboard
Overview of buttons and lights
The following diagram and related table provide a quick reference to the printer control panel features.
Label Name and Description
1 Home button: Returns to the home screen from any other screen.
2 Control panel display: Touch the screen to select menu options, or scroll through the menu items. For information about the icons
that appear on the display, see Control panel display icons.
3 Wireless light: Indicates the status of the printer's wireless connection.
● Solid blue light indicates that wireless connection has been established and you can print.
● Blinking light indicates wireless error. Refer to the message on the printer display.
● If the wireless light is o, wireless is turned o.
4 Help button: Opens the Help menu when on the Home screen, or shows contextual help content if it is available for the current
operation when on other screens.
5 Back button: Returns to the previous menu.
Control panel display icons
To access the icons, touch or swipe down the tab at the top of a screen to open the Dashboard, and then touch
the icon.
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Icon Purpose
Setup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax
setup, and other maintenance settings and generating reports.
Wireless: Displays wireless status and menu options. For more information, see Set up the printer for wireless
communication.
NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon or
the wireless icon depends on the way your printer is connected to the network. If the network connection of the
printer has not been set up, then the printer control panel display shows (Wireless) by default.
HP ePrint: Displays the Web Services Summary menu, where you can check ePrint status details, change ePrint
settings, or view the printer email address. For more information, see HP ePrint .
Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You
can also change settings and print a guide.
Ink: Displays the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink
alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to
replace the cartridges until prompted to do so.
Fax Status: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
HP EcoSolutions: Displays a screen where you can congure some of the printer's environmental features.
Function tabs
Function tabs are located at the bottom of the screen.
Function tab Purpose
(Shortcuts)
Copy Copy document, or ID card.
Scan Scan document or photo to email, USB ash drive, network folder, or computer.
Print Print photo or document from USB ash drive, or manage print jobs.
Fax Set up fax, send fax, or reprint received fax.
Access to shortcuts you have created.
Apps Access to the apps for your printer.
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Change printer settings
Use the control panel to change the printer function and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in computer.
For more information about these tools, see Printer management tools.
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
1. From the control panel display, select a function tab, touch and slide your nger across the screen, and
then touch the icon to select the desired function.
2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch
the setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
TIP: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
TIP:
Use shortcuts
Using shortcuts on the printer control panel, you can create a collection of the tasks frequently used from all
features available in the function folders.
Once shortcuts are created, you can access to them on the Home screen or through the Shortcuts tab.
Dashboard
The Dashboard on the printer control panel lets you access the icons on the display, check the status of the
printer, or monitor and manage current and scheduled printer tasks.
To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.
Paper basics
Touch (Home) to return to the Home screen.
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
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HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
● HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x
15 cm), and 5 x 7 inches (13 x 18 cm) in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers
exceptional results with professional quality and durability.
● HP Advanced Photo Paper
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
● HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
ENWW Paper basics 11
Business documents
● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
● HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
● HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
● HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
● HP Oice Paper
HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
Order HP paper supplies
The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
● Load only one type and one size of paper at a time into a tray or document feeder.
● Make sure the paper is loaded correctly when loading from the input tray or document feeder.
12 Chapter 2 Get started ENWW
● Do not overload the tray or document feeder.
● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:
● Multipart forms
● Media that is damaged, curled, or wrinkled
● Media with cutouts or perforations
● Media that is heavily textured, embossed, or does not accept ink well
● Media that is too lightweight or stretches easily
● Media that contains staples or clips
Load paper
To load standard paper
1. Lift the output tray.
2. Pull out the input tray to extend it.
3. Slide the paper-width guides out as far as possible.
ENWW Load paper 13
4. Insert the paper print-side down in the center of the tray and slide it forward until it stops.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input
tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load paper while the printer is printing.
5. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close
the tray.
6. A message appears on the control panel display prompting you to change the paper setting if you have
changed the media type or size, or retain the setting if you have replaced what was previously loaded.
7. Pull out the output tray extension.
14 Chapter 2 Get started ENWW
To load cards and photo paper
1. Lift the output tray.
2. Pull out the input tray to extend it.
3. Insert the paper print-side down in the center of the tray and slide it forward until it stops.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input
tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close
the tray.
5. A message appears on the control panel display prompting you to change the paper setting if you have
changed the media type or size, or retain the setting if you have replaced what was previously loaded.
ENWW Load paper 15
6. Pull out the output tray extension.
To load legal paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Unlock and open the front side of the paper tray.
3. Load paper.
● Insert a stack of paper into the paper tray with the short edge forward and the print side down.
16 Chapter 2 Get started ENWW
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the
tray. Besides, make sure the stack of paper does not exceed the stack height marking on the edge
of the tray.
NOTE: Do not load paper while the printer is printing.
● Slide the paper forward until it stops.
● Slide the paper-width guides inward until they stop at the edges of the paper.
4. Push the paper tray back in.
5. Pull out the output tray extension.
To load an envelope
1. Lift the output tray.
ENWW Load paper 17
2. Pull out the input tray to extend it.
3. Insert the envelopes with the side you want to print on down, and load according to the graphic.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input
tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load envelopes while the printer is printing.
4. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and then
push the tray in to close.
5. A message appears on the control panel display prompting you to change the paper setting if you have
changed the media type or size, or retain the setting if you have replaced what was previously loaded.
18 Chapter 2 Get started ENWW
6. Pull out the output tray extension.
Load an original on the scanner glass
You can copy, scan, or fax originals by loading them on the scanner glass.
NOTE: Many of the special features do not work correctly if the scanner glass and lid backing are not clean.
For more information, see Maintain the printer.
NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load your original print-side down and align it with the marking on the rear left corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner
glass.
3. Close the lid.
Load an original in the document feeder
You can copy, scan, or fax a document by placing it in the document feeder.
CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only
paper that is supported by the document feeder.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the
document feeder. For those features to work, load your originals on the scanner glass.
ENWW Load an original on the scanner glass 19
To load an original in the document feeder
1. Lift the document feeder extension.
NOTE: This feature is available with some models of the printer.
2. Load your original print-side up into the document feeder.
a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of
the document goes in rst. If you are loading an original printed in landscape orientation, place the
pages so that the left edge of the document goes in rst.
b. Slide the paper into the document feeder until you hear a tone or see a message on the printer
control panel display indicating that the loaded pages were detected.
TIP: For more help on loading originals in the document feeder, refer to the diagram engraved in the
document feeder tray.
3. Slide the paper-width guides inward until they stop at the left and right edges of the paper.
Update the printer
By default, if the printer is connected to a network and Web Services has been enabled, the printer
automatically checks for updates.
To update the printer using the printer control panel
1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( Setup )
2. Touch Printer Maintenance .
20 Chapter 2 Get started ENWW
3. Touch Update the Printer .
4. Touch Check for Printer Update Now.
To enable the printer to automatically check for updates
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch ( Setup ).
2. Touch Printer Maintenance.
3. Touch Update the Printer.
4. Select Install Automatically (Recommended) or Alert When Available.
To update the printer using the embedded web server
1. Open the EWS.
For more information, see Embedded web server.
2. Click the Tools tab.
3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator or the
person who set up the network.
Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following.
● Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon
with the printer's name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
Turn the printer o
Press (the Power button) to turn o the printer. Wait until the power light turns o before unplugging the
power cord or turning o a power strip.
CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position,
causing problems with the cartridges and print quality issues.
ENWW Open the HP printer software (Windows) 21
3 Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specic types of paper, or use special features.
TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP
ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For
more information, see HP ePrint .
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or
tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this
time, this website might not be available in all languages.)
●
Print documents
●
Print brochures
●
Print on envelopes
●
Print photos
●
Print on special and custom-size paper
●
Print on both sides (duplexing)
●
Print with AirPrint™
●
Tips for successful printing
Print documents
To print documents (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
22 Chapter 3 Print ENWW
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print documents (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
● Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
● Select the orientation.
● Enter the scaling percentage.
4. Click Print.
Print brochures
To print brochures (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. On the File menu in your software application, click Print .
3. Make sure your printer is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties , Options , Printer
Setup , Printer , or Preferences .
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print brochures (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
ENWW Print brochures 23
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
b. From the pop-up menu, choose Paper Type/Quality, and then choose the option that provides the
best quality or maximum dpi.
4. Click Print.
Print on envelopes
Avoid envelopes with the following characteristics:
● Very slick nish
● Self-stick adhesives, clasps, or windows
● Thick, irregular, or curled edges
● Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the
software program you are using.
To print envelopes (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. On the File menu in your software, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print envelopes (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
24 Chapter 3 Print ENWW
3. Select the appropriate envelope size from the Paper Size pop-up menu.
If you do not see options on the Print dialog, click Show Details.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain
Paper.
5. Click Print.
Print photos
You can print a photo from either a computer or a USB ash drive.
NOTE: This feature is available with some models of the printer.
CAUTION: Do not remove the USB ash drive from the printer USB port while it is being accessed by the
printer. This can damage the les on the drive. When removing the USB ash drive, make sure the USB port
light is not blinking.
NOTE: The printer does not support encrypted USB ash drives or USB ash drives using the NTFS le
system.
Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the
quality of your printout. Photo paper should be at before printing.
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or
tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this
time, this website might not be available in all languages.)
To print a photo from the computer (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
5. Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
ENWW Print photos 25
To print a photo from the computer (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
● Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size ensure that you have loaded the correct paper.
● Select the orientation.
4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
● Paper Type: The appropriate photo paper type
● Quality: Select the option that provides the best quality or maximum dpi.
● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.
– O: applies no changes to the image.
– On: automatically focuses the image; moderately adjusts image sharpness.
5. Select any other print settings you want, and then click Print.
To print photos from a USB ash drive
You can connect a USB ash drive (such as a keychain drive) to the USB port on the front of the printer.
NOTE: This feature is available with some models of the printer.
1. Insert a USB ash drive into the front USB port.
2. From the control panel display, touch the Photo tab.
3. From the Photo menu, touch View and Print to display photos.
4. On the printer display, select a photo that you want to print and touch Continue.
5. Scroll up or down to specify the number of photos to print.
6. Touch (Edit) to select options to edit the selected photos. You can rotate, crop a photo, or adjust
photo brightness.
7. Touch Done and touch Continue to preview the selected photo. If you wish to adjust layout or paper
type, touch (Settings), and then touch your selection.
8. Touch Print to begin printing.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before printing the document. If
not, set the size in the printer driver. You might need to reformat existing documents to print them correctly
on custom-size paper.
To set up custom sizes (Windows)
1. Depending on your operating system, do one of the following:
26 Chapter 3 Print ENWW
● Windows 10: From the Windows Start menu, click All apps, select Windows System, and then click
Devices, select Devices and printers under Related settings menu. Select the printer name, and
select Print server properties .
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices
and printers. Click or tap the printer name, and click or tap Print server properties.
● Windows 7: From the Windows Start menu, click Devices and Printers. Select the printer name,
and select Print server properties.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Right-
click an empty area in the
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes. From the File menu, click Server Properties.
2. Select the Create a new form check box.
3. Enter the name of the custom size paper.
4. Enter the dimensions of the custom size in the Form description (measurements) section.
5. Click Save Form, and then click Close.
To print on special or custom-size paper (Windows)
NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server
Properties.
Printers window, and select Server Properties.
1. Load the appropriate paper in the input tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. On the Layout tab or Paper/Quality tab, click the Advanced button.
6. On the Paper/Quality tab, select the custom size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
7. Select any other print settings that you want, and then click OK.
8. Click Print or OK to begin printing.
To print on special or custom-size paper (OS X)
Before you can print on custom-size paper, you must set up the custom size in the HP software.
1. Load the appropriate paper in the tray.
2. Create the new custom paper size.
ENWW Print on special and custom-size paper 27
a. In the software you want to print from, click File, and then click Print.
b. Make sure your printer is selected.
c. Click Manage Custom Sizes in the Paper Size pop-up menu.
If you do not see options on the Print dialog, click Show Details.
d. Click +, and then select the new item in the list and type a name for the custom paper size.
e. Enter the height and width for your custom paper.
f. Click Done or OK, and then click Save.
3. Use the created custom paper size to print.
a. From the File menu in your software application, click Print.
b. Make sure your printer is selected.
c. Choose the custom paper size name you created in the Paper Size pop-up menu.
d. Select any other print settings you want, and then click Print.
Print on both sides (duplexing)
To print on both sides of the page (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. On the Printing Shortcut tab, select a shortcut which supports the Print On Both Sides setting. Select
an option from the Print On Both Sides drop-down list.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print on both sides of the paper (OS X)
1. From the File menu in your software, choose Print.
2. In the Print dialog, choose Layout from the pop-up menu.
3. Choose the type of binding you want for your two-sided pages, and then click Print.
28 Chapter 3 Print ENWW
Print with AirPrint™
Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print
wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later)
in the following mobile applications:
● Mail
● Photos
● Safari
● Supported third-party applications, for example Evernote
To use AirPrint, ensure the following:
● The printer must be connected to the same network as your AirPrint enabled device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, visit the HP
Mobile Printing website at www.hp.com/go/mobileprinting . If a local version of this website is not
available in your country/region or language, you might be directed to the HP Mobile Printing site in
another country/region or language.
● Load paper that matches the paper settings of the printer (see Load paper for more information).
Accurately setting the paper size for the paper that is loaded, enables a mobile device to know what
paper size it is printing.
Tips for successful printing
Ink tips
Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.
You can print your document on both sides of the paper. For more information, see Print on both sides
(duplexing).
● If the print quality is not acceptable, see Printing issues for more information.
● Use Original HP cartridges.
Original HP cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.
Install both the black and color cartridges correctly.
●
For more information, see Replace the cartridges.
● Check the estimated ink levels in the cartridges to make sure there is suicient ink.
Ink level warnings and indicators provide estimates for planning purposes only.
For more information, see Check the estimated ink levels.
ENWW Print with AirPrint™ 29
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print quality
becomes unacceptable.
● Always turn o the printer by pressing (the Power button) to allow the printer to protect the nozzles.
Paper loading tips
For more information, also see Load paper.
● Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.
Upon loading paper in input tray, you will be prompted to set the media size and media type.
● Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type
to avoid a paper jam.
● Load paper with the print-side down.
● Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
Printer settings tips (Windows)
● To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the HP
printer software.
To open the HP printer software, see Open the HP printer software (Windows) for more information.
● To select the number of pages to print per sheet, on the Layout tab of the printer driver, select the
appropriate option from the Pages per Sheet drop-down list.
● If you want to change the page orientation, on the Layout tab of the printer driver, select the
appropriate option from the Orientation area.
● To view more printing settings, on the Layout or Paper/Quality tab of the printer driver, click the
Advanced button to open the Advanced Options dialog box.
NOTE: The preview on the Layout tab cannot reect what you select from the Pages per Sheet
Layout, the Booklet, or the Page Borders drop-down lists.
● Print in Grayscale: Allows you to print a black and white document using the black ink only. Select
Black Ink Only, and then click the OK button.
● Pages per Sheet Layout: Helps you specify the order of the pages if you print document in more
than two pages per sheet.
● Borderless Printing: Select this feature to print photos without border. Not all paper types support
this feature. You will see an alert icon beside the option if the selected paper type in the Media
drop-down list does not support it.
● Preserve Layout: This feature only works with the duplex printing. If the image is larger than the
printable area, select this feature to scale the page content to be within the smaller margins so
that extra pages are not created.
● HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.
● Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each
side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding
method from the drop-down list, and then click OK.
30 Chapter 3 Print ENWW
● Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side.
● Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
● Page Borders: Allows you to add the borders to the pages if you print the document with two or
more pages per sheet.
● You can use printing shortcut to save time setting printing preferences. A printing shortcut stores the
setting values that are appropriate for a particular kind of job, so that you can set all the options with a
single click.
To use it, go to the Printing Shortcut tab, select a printing shortcut, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE: You cannot delete the default printing shortcuts.
Printer settings tips (OS X)
● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
Select the option if your reading habit is from left to right.
Select the option if your reading habit is from right to left.
ENWW Tips for successful printing 31
4 Copy and scan
●
Copy
●
Scan
●
Tips for copy and scan success
Copy
To copy document or ID card
1. Make sure you have paper loaded in the input tray. For more information, see Load paper.
2. Place your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Copy .
4. Select Document , ID Card , or Photo.
5. Scroll left or right to select the number of copies, or make other settings.
To save your settings as defaults for future jobs, touch ( Copy Settings ), and then touch Save
TIP:
Current Settings.
Scan
6. Touch Start Black or Start Color.
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a
computer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be searched and
edited.
When scanning a borderless original, use the scanner glass and not the document feeder.
NOTE: Some scan functions are only available after you have installed the HP printer software.
TIP: If you have problems scanning documents, see Scan issues.
●
Scan to a computer
●
Scan to a memory device
●
Scan to email
●
Scan using Webscan
●
Scanning documents as editable text
●
Create a new scan shortcut (Windows)
32 Chapter 4 Copy and scan ENWW
●
Change scan settings (Windows)
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
You can use the HP printer software to scan documents into editable text. For more information, see Scanning
documents as editable text.
To enable the scan to a computer feature (Windows)
If the printer is connected to the computer with a USB connection, the feature for scanning to computer is
enabled by default and cannot be disabled.
If you are using network connection, follow these instructions if the feature has been disabled, and you wish
to enable it again.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
To enable the scan to a computer feature (OS X)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature
has been disabled, and you wish to enable it again.
1. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder.
2. Under Scan Settings, click Scan to Computer.
3. Ensure that Enable Scan to Computer is selected.
To scan a document or photo to a le (Windows)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
● Choose Save as PDF to save the document (or photo) as a PDF le.
● Choose Save as JPEG to save the photo (or document) as an image le.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
ENWW Scan 33
To scan an original from HP printer software (OS X)
1. Open HP Easy Scan.
HP Easy Scan is located in the Applications folder.
2. Click Scan .
3. Choose the type of scan prole you want and follow the onscreen instructions.
Scan to a memory device
You can scan directly to a USB ash drive from the printer control panel without using a computer or the HP
printer software.
NOTE: This feature is available with some models of the printer.
CAUTION: Do not remove the ash drive from the printer USB port while it is being accessed by the printer.
This can damage the les on the USB ash drive.
NOTE: The printer does not support encrypted USB ash drives.
You can also use the HP printer software to scan documents into editable text. For more information, see
Scanning documents as editable text.
To scan an original to a memory device from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Insert a USB ash drive.
The Memory Device Options screen appears.
3. Make changes to scan options, if needed.
4. Touch Start Scan .
Scan to email
The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the
specied recipients directly from your HP All-in-One printer. You can set up your email addresses, log in to
your accounts with the given PIN codes, and then scan and email your documents.
This section contains the following topics:
●
Set up Scan to Email
●
Scan a document or photo to email
●
Change account settings
Set up Scan to Email
To set up Scan to Email
1. Enable Web Services on the printer. For more information, see Set up Web Services.
2. From Home screen, touch Apps, and then touch Scan-to-Email app.
3. On the Welcome screen, touch Continue.
4. Touch in the Email: box to enter your email address, and then touch Done.
5. Touch Continue.
34 Chapter 4 Copy and scan ENWW
6. A PIN will be sent to the email address you entered. Touch Continue.
7. Touch the PIN to enter your PIN and then touch Done.
8. Touch Store Email or Auto-login, depending upon how you want the printer to store your login
information.
9. Select your scan type by touching Photo or Document.
10. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
11. Verify the email information, and touch Continue.
12. Touch Scan to Email.
13. Touch OK when the scan completes, and then touch Yes to send another email, or No to nish.
Scan a document or photo to email
To scan a document or photo to email from the control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From Home screen, touch Apps, and then touch Scan-to-Email app.
3. On the control panel display, select the account that you want to use, and touch Continue.
NOTE: Select My account is not listed if you do not have an account. You will be prompted to enter
your email address and receive a PIN.
4. If prompted, enter the PIN.
5. Select your scan type by touching Photo or Document.
6. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
7. To add or remove recipients, touch Modify Recipient(s), and when nished touch Done.
8. Verify the email information and touch Continue.
9. Touch Scan to Email.
10. Touch OK when the scan completes, and then touch Yes to send another email, or No to nish.
To scan a document or photo to email from HP printer software (Windows)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an
attachment.
ENWW Scan 35
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
Change account settings
To change account settings from the printer control panel
1. From Home screen, touch Apps, and then touch Scan-to-Email app.
2. Select the account that you want to change, and touch Modify.
3. Select which setting you want to modify, and follow the onscreen prompts.
● Auto-login
● Store Email
● Remove from list
● Change PIN
● Delete Account
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see Embedded web server.
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Embedded web server.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
4. Select Webscan from EWS to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the embedded web server. For more information, see Embedded web server.
36 Chapter 4 Copy and scan ENWW
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan .
TIP: To scan documents as editable text, you must install the HP printer software. For more information,
see Scanning documents as editable text.
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a format that you can
search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
●
Scan documents as editable text
●
Guidelines for scanning documents as editable text
Scan documents as editable text
Use the following guidelines for scanning documents as editable text.
To scan a document to editable text (Windows)
You can scan dierent types of printed documents into a format in which you can search and edit.
If Save as Editable Text (OCR) is not in the list of available scan options, you need to reinstall your software
and choose that option.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Select Save as Editable Text (OCR) and click Scan .
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan documents as editable text (OS X)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open HP Scan.
HP Scan is located in the Applications/HP folder at the top level of the hard disk.
3. Click the Scan button. A dialog appears requesting conrmation of your scanning device and the scan
settings preset.
4. Follow the onscreen instructions to complete the scan.
5. When all of the pages have been scanned, select Save from the File menu. The Save dialog appears.
6. Select the type of editable text.
I want to...
ENWW Scan 37
Follow these steps
Extract just the text, without any of the formatting of the
original
Select TXT from the Format pop-up menu.
Extract the text, as well as some of the formatting of the
original
Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop-up menu.
7. Click Save.
Guidelines for scanning documents as editable text
Use the following guidelines to ensure the software successfully converts your documents.
● Make sure the scanner glass or document feeder window is clean..
Smudges or dust on the scanner glass or document feeder window can prevent the software from
converting the document to editable text
● Make sure the document is loaded correctly.
Make sure the original is properly loaded and aligned with the marking on the rear left corner of the
glass. Make sure that the document is not skewed.
● Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear and of high quality.
The following conditions can cause the software to not convert the document successfully:
● The text on the original is faint or wrinkled.
Select RTF from the Format pop-up menu.
● The text is too small.
● The structure of the document is too complex.
● The text is tightly spaced. For example, if the text that the software converts has missing or
combined characters, "rn" might appear as "m."
● The text is on a colored background. Colored backgrounds can cause images in the foreground to
blend too much.
● Choose the correct prole.
Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan
settings designed to maximize the quality of your OCR scan.
Windows: Use the Editable Text (OCR) or Save as PDF shortcuts.
OS X: Use the Documents with Text preset.
● Save your le in the correct format.
If you want to extract just the text from the document, without any of the formatting of the original,
select a plain text format, such as Text (.txt) or TXT.
If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format,
such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable
PDF .
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
38 Chapter 4 Copy and scan ENWW
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Click Create New Scan Shortcut .
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create .
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
. This makes available the options for working with graphics when scanning.
JPEG
6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
5. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
6. When you have nished changing settings, do one of the following.
● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is
nished.
● Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you
can reuse them next time. Otherwise, the changes only aect the current scan. Then click Scan .
Learn more about using the HP Scan software. Click here to go online for more information. At this time,
this website might not be available in all languages.
● Customize scan settings, such as image le type, scan resolution, and contrast levels.
● Scan to network folders and cloud drives.
● Preview and adjust images before scanning.
ENWW Scan 39
Tips for copy and scan success
Use the following tips to copy and scan successfully.
● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
● Load your original print-side down on the scanner glass and align it with the marking on the rear left
corner of the glass.
● To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
● If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the
printer software.
● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
● If you want to scan a document with several pages into one le instead of multiple les, start the scan
with the printer software instead of selecting Scan from the printer display.
40 Chapter 4 Copy and scan ENWW
5 Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a
later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used
numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the
contrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the
fax is set up correctly by running the fax setup test from the printer control panel.
●
Send a fax
●
Receive a fax
●
Set up phone book contacts
●
Change fax settings
●
Fax and digital phone services
●
Fax on Voice over Internet Protocol
●
Use reports
●
Additional fax setup
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●
Send a standard fax
●
Send a standard fax from the computer
●
Send a fax from a phone
●
Send a fax using monitor dialing
●
Send a fax using printer memory
●
Send a fax to multiple recipients
●
Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the
document feeder.
NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
ENWW Send a fax 41
To send a standard fax from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4. Enter the fax number by using the keypad or by selecting from the phone book
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
5. Touch Black or Color .
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
To send a standard fax from the computer (OS X)
1. Open the document on your computer that you want to fax.
2. From the File menu in your software, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Enter a fax number or a name from your Contacts that already has a fax number entry.
5. When you have nished lling out the fax information, click Fax.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
42 Chapter 5 Fax ENWW
To send a fax from an extension phone
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. From the printer control panel display, touch Fax .
4. Touch Send Now.
5. When you are ready to send the fax, touch Black or Color .
The telephone is silent while the fax is transmitting. If you want to speak to the recipient later, remain on
the line until the transmission is complete. If you were nished talking to the recipient, you can hang up
the telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a
phone book contact to store the PIN for your calling card.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4. Touch Black or Color .
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch ( Phone book ), and then touch
( Contact ) to select the phone book contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax using printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into
memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the
pages into memory, you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
ENWW Send a fax 43
To send a fax using printer memory
1. Ensure that Scan and Fax Method is turned on.
a. From the printer control panel display, touch Fax .
b. Touch Setup , and then touch Preferences .
c. Touch Scan and Fax Method to turn it on.
2. Load your original print-side up in the document feeder.
3. From the printer control panel display, touch Fax .
4. Touch Send Now.
5. Enter the fax number by using the keypad.
Or touch ( Phone book ), and then touch ( Contact ), ( Group ), or ( Call history ) to
select a number or group to dial.
6. Touch Send Fax .
The printer scans the originals into memory and sends the fax when the receiving fax machine is
available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or more
individual recipients.
To send a fax to multiple recipients using group phone book
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4. Touch ( Phone book ), and then touch ( Group ).
5. Touch the name of the group that you want to send.
6. Touch Send Fax .
Printer sends the document to all the numbers in the selected group.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM o only
if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM o:
44 Chapter 5 Fax ENWW
● The quality and transmission speed of faxes you send and receive are aected.
● The Speed is automatically set to Medium .
● You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Scroll to Error Correction Mode to touch to turn the feature on or o.
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Automatic Reduction
feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
●
Receive a fax manually
●
Set up backup fax
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set automatic reduction for incoming faxes
●
Block unwanted fax numbers
●
Receive faxes using HP Digital Fax
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer
incoming calls.
ENWW Receive a fax 45
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.
5. Do the following when you hear fax tones from a sending fax machine.
a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive
Now.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On , the printer stores all received faxes in memory. This
enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer continues
to store incoming faxes as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored
in memory print automatically, and then they are deleted from memory.
O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security
purposes. If an error condition occurs that prevents the printer from printing (for example, the
printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might
need to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray. For more information, see Load paper.
2. From the printer control panel display, touch Fax .
46 Chapter 5 Fax ENWW
3. Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed rst, and so on.
4. Touch Received Fax List.
5. Touch to select a fax, and then touch Print.
If you want to stop reprinting the faxes in memory, touch (Cancel).
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done . Enter the required information for each of the following prompts: start date, start time,
end date, and end time.
7. Fax forwarding is activated. Touch OK to conrm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On .
NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on
one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on a
second page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and A4/
Letter-size paper is loaded in the input tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
ENWW Receive a fax 47
3. Touch Preferences .
4. Scroll to Automatic Reduction and touch to turn the feature on or o.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the
printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5. Touch (Plus Sign).
6. Do one of the following.
● To select a fax number to block from the call history list, touch ( Call history ).
● Manually enter a fax number to block, and touch Add.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be dierent.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5. Touch the number you want to remove, and then touch Remove.
To print a junk fax list
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
48 Chapter 5 Fax ENWW
3. Touch Print Fax Reports .
4. Touch Junk Fax Report.
5. Touch Print to begin printing.
Receive faxes using HP Digital Fax
You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves
paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
HP Digital Fax requirements
● The destination folder of the computer must be available at all times. Faxes will not be saved if the
computer is asleep or in hibernate mode.
● Paper must be loaded in the input tray. For more information, see Load paper.
To set up or modify HP Digital Fax (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard .
3. Follow the onscreen instructions.
To set up or modify HP Digital Fax (OS X)
1. Open HP Utility. For more information, see HP Utility (OS X).
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
To turn o HP Digital Fax
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences and then touch HP Digital Fax.
4. Touch Turn O HP Digital Fax.
5. Touch Yes.
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP printer software and the printer EWS. For more
information, see Printer management tools.
ENWW Set up phone book contacts 49
●
Create and edit a phone book contact
●
Create and edit a group phone book contact
●
Delete phone book contacts
●
Print a list of phone book contacts
Create and edit a phone book contact
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3. Touch ( Phone book ), and then touch ( Contact ).
4. Touch (Plus Sign) to add a contact.
5. Touch Name, and then enter the name of the phone book contact, and then touch Done .
6. Touch Fax Number, and then enter the fax number for the phone book contact, and then touch Done .
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
7. Touch Add.
To change phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3. Touch ( Phone book ), and then touch ( Contact ).
4. Touch (Edit) to edit a contact.
5. Touch the phone book contact that you want to edit.
6. Touch Name and then edit the name of the Phone Book contact, and then touch Done .
7. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done .
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
8. Touch Done .
Create and edit a group phone book contact
You can store groups of fax numbers as group phone book contacts.
50 Chapter 5 Fax ENWW
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3. Touch ( Phone book ), and then touch ( Group ).
4. Touch (Plus Sign) to add a group.
5. Touch Name, and then enter the name of the group, and then touch Done .
6. Touch Number of Members, select the phone book contacts you want to include in this group, and then
touch Select.
7. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3. Touch ( Phone book ), and then touch ( Group ).
4. Touch (Edit) to edit a group.
5. Touch the group phone book contact that you want to edit.
6. Touch Name and then edit the name of the group phone book contact, and then touch Done .
7. Touch Number of Members.
8. If you want to add a contact to the group, touch (Plus Sign). Touch a contact name, and then touch
Select.
If you want to remove a contact from the group, touch to deselect the contact.
9. Touch Done .
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3. Touch ( Phone book ), and then touch ( Contact ).
4. Touch (Edit).
5. Touch the name of the phone book contact you want to delete.
6. Touch Delete.
7. Touch Yes to conrm.
ENWW Set up phone book contacts 51
Print a list of phone book contacts
You can print a list of your phone book contacts.
1. Load paper in the tray. For more information, see Load paper.
2. From the printer control panel display, touch Fax .
3. Touch Setup , and then touch Reports .
4. Touch Print Phone Book.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
●
Congure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Set the fax sound volume
Congure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP printer software. You can also set up the fax header from the printer
control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done .
5. Enter your fax number, and then touch Done .
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
● Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
● Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
52 Chapter 5 Fax ENWW
To set the answer mode
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Auto Answer to turn it on or o.
You may also access this feature by pressing (the Fax Status button) on the Home screen.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Rings to Answer .
4. Touch to set the number of rings.
5. Touch Done .
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings .
NOTE: The printer cannot receive faxes when the main phone number is o the hook.
ENWW Change fax settings 53
To change the answer ring pattern for distinctive ring
1. Ensure that the printer is set to answer fax calls automatically.
For more information, see Set the answer mode (Auto answer).
2. From the printer control panel display, touch Fax .
3. Touch Setup , and then select Preferences .
4. Touch Distinctive Ring .
5. A message appears stating that this setting should not be changed unless you have multiple numbers
on the same telephone line. Touch
6. Do one of the following:
● Touch one ring pattern, touch Fax Wizard, and then follow the wizard.
● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it nishes, the ring pattern is automatically set to the default, which is All Standard Rings .
NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external
calls, you must call the fax number from an external number.
Yes to continue.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Dial Type.
4. Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o.
● Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On .
● No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is O .
● Connection problem redial: If this option is turned on, the printer redials automatically if there has been
a problem connecting with the receiving fax machine. Connection problem redial works only for sending
faxes from memory. The default is On .
54 Chapter 5 Fax ENWW
To set the redial options
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Auto Redial .
4. Touch Busy Redial , No Answer Redial , or Connection Problem Redial to switch it on or o.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
● An Internet phone service
● A PBX (private branch exchange) system
● Fax on Voice over Internet Protocol (VoIP)
● An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Speed . The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 bps)
Medium v.17 (14400 bps)
Slow v.29 (9600 bps)
To set the fax speed
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Speed .
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Fax Volume.
4. Touch to select Soft, Loud, or O .
You may also access this feature by pressing (the Fax Status button) on the Home screen.
ENWW Change fax settings 55
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
● PBX: A private branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service.
● Dial a special access code along with the fax number.
● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the
printer. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
Use reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A
conrmation message that indicates whether a fax was successfully sent appears briey on the control panel
display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Check the estimated ink levels.
56 Chapter 5 Fax ENWW
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. For more
information, see Work with cartridges.
This section contains the following topics:
●
Print fax conrmation reports
●
Print fax error reports
●
Print and view the fax log
●
Clear the fax log
●
Print the details of the last fax transaction
●
Print a Caller ID Report
●
View the Call History
Print fax conrmation reports
You can print a conrmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after
each fax is sent or received.
To enable fax conrmation
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch to select one of the following options.
O Does not print a fax conrmation report when you send and receive faxes successfully. This is the
default setting.
On (Fax Send) Prints a fax conrmation report for every fax you send.
On (Fax Receive) Prints a fax conrmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints a fax conrmation report for every fax you send and receive.
To include an image of the fax on the report
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch On (Fax Send) or On (Fax Send and Fax Receive) .
5. Touch Fax conrmation with image.
ENWW Use reports 57
Print fax error reports
You can congure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Error Reports.
4. Touch to select one of the following.
On (Fax Send and Fax
Receive)
O Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
Prints whenever a fax error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Last 30 Transactions Fax Logs .
5. Touch Print to begin printing.
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Tools.
3. Touch Clear Fax Logs/Memory.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
58 Chapter 5 Fax ENWW
3. Touch Print Fax Reports .
4. Touch Last Transaction Log.
5. Touch Print to begin printing.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
To view the call history
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3. Touch ( Phone book ).
4. Touch ( Call history ).
Additional fax setup
After completing all the steps in the Getting Started Guide, use the instructions in this section to complete
your fax setup. Keep your Getting Started Guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with equipment and
services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some
important fax settings such as the answer mode and fax header information. You can access these tools
through the HP printer software. After you run these tools, follow the procedures in this section to complete
your fax setup.
This section contains the following topics:
●
Set up faxing (parallel phone systems)
●
Serial-type fax setup
●
Test fax setup
ENWW Additional fax setup 59
Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/region
uses. The instructions for fax setup dier depending on whether you have a serial- or parallel-type phone
system.
● If you do not see your country/region listed in the table, you probably have a serial-type phone system.
In a serial-type phone system, the connector type on your shared telephone equipment (modems,
phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the
printer. Instead, all equipment must be connected at the telephone wall jack.
NOTE: You might need to connect the phone cord to your country/region adapter.
● If your country/region is listed in the table, you probably have a parallel-type telephone system. In
a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by
using the "2-EXT" port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to
the telephone wall jack.
Table 5-1 Countries/regions with a parallel-type phone system
Argentina Australia Brazil
Canada Chile China
Colombia Greece India
Indonesia Ireland Japan
Korea Latin America Malaysia
Mexico Philippines Poland
Portugal Russia Saudi Arabia
Singapore Spain Taiwan
Thailand USA Venezuela
Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone
company.
This section contains the following topics:
●
Select the correct fax setup for your home or oice
●
Case A: Separate fax line (no voice calls received)
●
Case B: Set up the printer with DSL
●
Case C: Set up the printer with a PBX phone system or an ISDN line
●
Case D: Fax with a distinctive ring service on the same line
●
Case E: Shared voice/fax line
●
Case F: Shared voice/fax line with voice mail
●
Case G: Fax line shared with computer modem (no voice calls received)
60 Chapter 5 Fax ENWW
●
Case H: Shared voice/fax line with computer modem
●
Case I: Shared voice/fax line with answering machine
●
Case J: Shared voice/fax line with computer modem and answering machine
●
Case K: Shared voice/fax line with computer dial-up modem and voice mail
Select the correct fax setup for your home or oice
To fax successfully, you need to know what types of equipment and services (if any) share the same phone
line with the printer. This is important because you might need to connect some of your existing oice
equipment directly to the printer, and you might also need to change some fax settings before you can fax
successfully.
1. Determine if your telephone system is serial or parallel.
For more information, see Set up faxing (parallel phone systems).
a. Serial-type telephone system—See Serial-type fax setup.
b. Parallel-type telephone system—Go to step 2.
2. Select the combination of equipment and services sharing your fax line.
● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)
● PBX: A private branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
● Distinctive ring service: A distinctive ring service through your telephone company provides
multiple telephone numbers with dierent ring patterns.
● Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
● Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If
you answer Yes to any of the following questions, you are using a computer dial-up modem:
● Do you send and receive faxes directly to and from your computer software applications
through a dial-up connection?
● Do you send and receive email messages on your computer through a dial-up connection?
● Do you access the Internet from your computer through a dial-up connection?
● Answering machine: An answering machine that answers voice calls at the same phone number
you use for fax calls on the printer.
● Voice mail service: A voice mail subscription through your telephone company at the same number
you use for fax calls on the printer.
3. From the following table, select the combination of equipment and services applicable to your home or
oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
NOTE: If your home or oice setup is not described in this section, set up the printer as you would a regular
analog phone. Connect one end of the phone cord to your telephone wall and the other end to the port
labeled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
ENWW Additional fax setup 61
Other equipment or services sharing your fax line Recommended fax setup
DSL PBX Distinctive
ring service
Case A: Separate fax line (no
Case B: Set up the printer with
Case C: Set up the printer with
Case D: Fax with a distinctive
Case E: Shared voice/fax line
Case F: Shared voice/fax line
Case G: Fax line shared with
Case H: Shared voice/fax line
Case I: Shared voice/fax line
Voice
calls
Computer dialup modem
Answering
machine
Voice mail
service
voice calls received)
DSL
a PBX phone system or an
ISDN line
ring service on the same line
with voice mail
computer modem (no voice
calls received)
with computer modem
with answering machine
Case J: Shared voice/fax line
Case K: Shared voice/fax line
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
Figure 5-1 Back view of the printer
with computer modem and
answering machine
with computer dial-up modem
and voice mail
62 Chapter 5 Fax ENWW
1 Telephone wall jack.
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a separate fax line
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect a DSL lter between the telephone wall jack and the printer.
The DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate
correctly with the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL lter, you cannot send and receive faxes with
the printer.
Figure 5-2 Back view of the printer
1 Telephone wall jack.
2 DSL (or ADSL) lter and cord supplied by your DSL provider.
3 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
ENWW Additional fax setup 63
To set up the printer with DSL
1. Obtain a DSL lter from your DSL provider.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled
1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
If you do not use the supplied cord to connect from the DSL lter to the printer, you might not be able to
fax successfully. This special phone cord is dierent from the phone cords you might already have in
your home or oice.
You might need to obtain additional phone cords for this setup.
3. Connect an additional phone cord from the DSL lter to the telephone wall jack.
4. Run a fax test.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the
following:
● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that
is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct
switch type for your country/region, if possible.
NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
● If you are using a PBX phone system, set the call waiting tone to "o."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call
waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn o
the call-waiting tone.
● If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
● You might need to connect the phone cord to your country/region adapter.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have
multiple phone numbers on one phone line, each with a dierent ring pattern, set up the printer as described
in this section.
64 Chapter 5 Fax ENWW
Figure 5-3 Back view of the printer
1 Telephone wall jack.
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a distinctive ring service
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your
fax number.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based
on this call, automatically determines the distinctive ring pattern assigned by your telephone company
to fax calls. For more information, see Change the answer ring pattern for distinctive ring.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring
setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other oice
equipment (or voice mail) on this phone line, set up the printer as described in this section.
ENWW Additional fax setup 65
Figure 5-4 Back view of the printer
1 Telephone wall jack.
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
3 Telephone (optional).
To set up the printer with a shared voice/fax line
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Do one of the following:
● If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on
the back of the printer, and then connect a phone to this port.
● If you have a serial-type phone system, you might plug your phone directly on top of the printer
cable which has a wall plug attached to it.
3. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
4. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
66 Chapter 5 Fax ENWW
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail
service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Figure 5-5 Back view of the printer
1 Telephone wall jack.
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with voice mail
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn o the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the
printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the
printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
ENWW Additional fax setup 67
●
Set up the printer with a computer dial-up modem
●
Set up the printer with a computer DSL/ADSL modem
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these
directions for setting up the printer.
Figure 5-6 Back view of the printer
1 Telephone wall jack.
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem.
To set up the printer with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
68 Chapter 5 Fax ENWW
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
Connect one end of the phone cord to the 1-LINE port on the back of the printer. Connect the other
end of the cord to the DSL/ADSL lter.
You might need to connect the phone cord to your country/region adapter.
4 Computer.
5 Computer DSL/ADSL modem.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-7 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled
1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL lter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
ENWW Additional fax setup 69
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
●
Shared voice/fax with computer dial-up modem
●
Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-8 Example of a parallel splitter
Figure 5-9 Back view of the printer
1 Telephone wall jack.
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
3 Parallel splitter.
70 Chapter 5 Fax ENWW
4 Computer with modem.
5 Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
7. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up
your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
ENWW Additional fax setup 71
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
4 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
5 DSL/ADSL modem.
6 Computer.
7 Telephone.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-10 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service
need to be connected to additional DSL lters to avoid noise when making voice calls.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled
1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the
back of the printer, and then connect a phone to this port.
72 Chapter 5 Fax ENWW
4. Connect the DSL lter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answering
machine that answers voice calls at this phone number, set up the printer as described in this section.
Figure 5-11 Back view of the printer
1 Telephone wall jack.
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
3 Answering machine.
4 Telephone (optional).
To set up the printer with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT
on the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
ENWW Additional fax setup 73
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer. (The maximum number of rings varies by country/region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your
modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are
using your computer dial-up modem to send an email or access the Internet.
●
Shared voice/fax line with computer dial-up modem and answering machine
●
Shared voice/fax line with computer DSL/ADSL modem and answering machine
Shared voice/fax line with computer dial-up modem and answering machine
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-12 Example of a parallel splitter
74 Chapter 5 Fax ENWW
Figure 5-13 Back view of the printer
1 Telephone wall jack.
2 "IN" phone port on your computer.
3 "OUT" phone port on your computer.
4 Telephone (optional).
5 Answering machine.
6 Computer with modem.
7 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.
3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"
on the back of the computer (the computer dial-up modem).
4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
ENWW Additional fax setup 75
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)
10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax line with computer DSL/ADSL modem and answering machine
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
4 Phone cord connected to the 1-LINE port on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
5 DSL/ADSL modem.
6 Computer.
7 Answering machine.
8 Telephone (optional).
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
76 Chapter 5 Fax ENWW
Figure 5-14 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL
service need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2. Connect one end of the phone cord to the DSL/ADSL lter, and then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL/ADSL lter to the splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on
the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the
printer.
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
ENWW Additional fax setup 77
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your
computer dial-up modem to send an email or access the Internet.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
● If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),
as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-15 Example of a parallel splitter
● If your computer has two phone ports, set up the printer as follows:
Figure 5-16 Back view of the printer
1 Telephone wall jack.
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem.
4 Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
78 Chapter 5 Fax ENWW
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Turn o the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Serial-type fax setup
For information on setting up the printer for faxing using a serial-type phone system, see the Fax
Conguration website for your country/region.
Austria www.hp.com/at/faxcong
Germany www.hp.com/de/faxcong
Switzerland (French) www.hp.com/ch/fr/faxcong
Switzerland (German) www.hp.com/ch/de/faxcong
United Kingdom www.hp.com/uk/faxcong
Finland www.hp./faxcong
Denmark www.hp.dk/faxcong
Sweden www.hp.se/faxcong
Norway www.hp.no/faxcong
Netherlands www.hp.nl/faxcong
Belgium (Dutch) www.hp.be/nl/faxcong
Belgium (French) www.hp.be/fr/faxcong
Portugal www.hp.pt/faxcong
Spain www.hp.es/faxcong
France www.hp.com/fr/faxcong
Ireland www.hp.com/ie/faxcong
Italy www.hp.com/it/faxcong
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:
● Tests the fax hardware
● Veries the correct type of phone cord is connected to the printer
● Checks that the phone cord is plugged into the correct port
ENWW Additional fax setup 79
● Checks for a dial tone
● Checks for an active phone line
● Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on
how to x the problem and rerun the test.
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the cartridges are installed, and that full-size paper is loaded in the input tray before starting
the test.
3. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch
( Setup ).
4. Touch Fax Setup .
5. Touch Tools , and then touch Run Fax Test.
The printer displays the status of the test on the display and prints a report.
6. Review the report.
● If the test passes and you are still having problems faxing, check the fax settings listed in the
report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
● If the test fails, review the report for more information on how to x any problems found.
80 Chapter 5 Fax ENWW
6 Web Services
This section contains the following topics:
●
What are Web Services?
●
Set up Web Services
●
Use Web Services
●
Remove Web Services
What are Web Services?
The printer oers innovative, web-enabled solutions that can help you quickly access the Internet, obtain
documents, and print them faster and with less hassle—and all without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet
cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
HP ePrint
● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint .
NOTE: You can sign up for an account on HP Connected (might not be available in all countries/
regions), and sign in to congure the ePrint settings.
Once you have signed up for an account on HP Connected (might not be available in all countries/
regions), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control
who can use your printer's HP ePrint email address to print, and get help for HP ePrint .
Print apps
● Print apps allow you to easily locate and print preformatted web content, directly from your printer. You
can also scan and store your documents digitally on the Web.
● Print apps provide a wide range of content, from store coupons to family activities, news, travel, sports,
cooking, photos, and many more. You can even view and print your online images from popular photo
sites.
● Certain print apps also allow you to schedule the delivery of app content to your printer.
● Preformatted content designed specically for your printer means no cut-o text and pictures and no
extra pages with only one line of text. On some printers, you can also choose paper and print quality
settings on the print preview screen.
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet
or wireless connection.
ENWW What are Web Services? 81
To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch
( Setup ).
2. Touch Web Services Setup .
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. If the Printer Update Options screen is displayed, select Install Automatically (Recommended) or Alert
When Available.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions
to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to the Web
under Print. The printer's home page (embedded web server) opens.
3. Click the Web Services tab.
4. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions
to accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
82 Chapter 6 Web Services ENWW
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
Use Web Services
The following section describes how to use and congure Web Services.
●
HP ePrint
●
Print apps
HP ePrint
To use HP ePrint , do the following:
● Be sure you have an Internet- and email-capable computer or mobile device.
● Enable Web Services on the printer. For more information, see Set up Web Services.
TIP: For more information about managing and conguring HP ePrint settings and to learn about the latest
features, visit HP Connected This site might not be available in all countries/regions..
To print documents using HP ePrint
1. On your computer or mobile device, open your email application.
2. Create a new email message, and then attach the le that you want to print.
3. Enter the HP ePrint email address in the “To” eld, and then select the option to send the email
message.
NOTE: Do not enter any additional email addresses in either the "To" or "Cc" elds. The HP ePrint
server does not accept print jobs if there are multiple email addresses.
To nd the HP ePrint email address
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard and then do one of the following.
a. Touch ( Setup ), then touch Web Services Setup, and then touch Touch Display Email Address.
b. Touch or swipe down the tab at the top of the screen to open the Dashboard, then touch
( Setup ), and then touch Web Services Setup.
2. Touch Print Info. The printer prints an information page that contains the printer code and instructions
on how to customize the email address.
To turn o HP ePrint
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch
2. Touch HP ePrint , and then touch O .
ENWW Use Web Services 83
( HP ePrint ), and then touch (Web Services Settings).
NOTE: To remove all Web Services, see Remove Web Services.
Print apps
Print apps allow you to easily locate and print preformatted web content, directly from your printer.
To use print apps
1. From the Home screen, then touch Apps .
2. Touch the print app you want to use.
For more information about individual print app, visit HP Connected . This site might not be available in all
countries/regions.
To manage print apps
● You can manage your print apps with HP Connected . This site might not be available in all countries/
regions. You can add, congure, or remove print apps, and set the order in which they appear on your
printer control panel display.
Remove Web Services
Use the following instructions to remove Web Services.
To remove Web Services using the printer control panel
1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ),
and then touch (Web Services Settings).
2. Touch Remove Web Services.
To remove Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer.
84 Chapter 6 Web Services ENWW
7 Work with cartridges
To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
TIP: If you have problems copying documents, see Printing issues.
This section contains the following topics:
●
Information on cartridges and the printhead
●
Check the estimated ink levels
●
Replace the cartridges
●
Order cartridges
●
Store printing supplies
●
Anonymous usage information storage
●
Ink cartridge warranty information
Information on cartridges and the printhead
The following tips help maintain HP cartridges and ensure consistent print quality.
● The instructions in this guide are for replacing cartridges, and are not intended for rst time installation.
● Keep all cartridges in the original sealed packages until they are needed.
● Be sure to turn o the printer properly. For more information, see Turn the printer o .
● Store cartridges at room temperature (15-35° C or 59-95° F).
● Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary
● If you are transporting the printer, do the following to prevent ink leaking from the printer or other
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality
issues and possible extra ink usage or damage to the ink system. Never turn o the printer when cartridges
are missing.
Related topics
printing problems.
damage from occurring to the printer:
● Make sure you turn o the printer by pressing (the Power button). Wait until all sounds of
internal motion stop before unplugging the printer.
● Make sure you leave the cartridges installed.
● The printer must be transported sitting at; it should not be placed on its side, back, front, or top.
● Check the estimated ink levels
ENWW Information on cartridges and the printhead 85
Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control panel.
To check the estimated ink levels from the printer control panel
▲ From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Ink) to check the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have
to replace the cartridges until prompted to do so.
NOTE: If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of dierent ways, including in the
initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink owing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information, see www.hp.com/go/inkusage .
Replace the cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program.
If you do not already have replacement cartridges for the printer, see Order cartridges.
NOTE: At this time, some portions of the HP website are available in English only.
NOTE: Not all cartridges are available in all countries/regions.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality
issues and possible extra ink usage or damage to the ink system. Never turn o the printer when cartridges
are missing.
To replace the cartridges
1. Make sure the printer is turned on and the scanner lid is closed.
2. Open the cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
86 Chapter 7 Work with cartridges ENWW
3. Press the front of the cartridge to release it, and then remove it from the slot.
4. Remove the new cartridge from its packaging.
ENWW Replace the cartridges 87
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