HP Officejet 6500, Officejet E709 User Manual

OFFICEJET 6500

User Guide

E709

HP Officejet 6500 (E709) All-in-One Series

User Guide

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

9. Use only the external power adaptor/ battery provided with the device.

card is supported by the product. SD Logo is a trademark of its proprietor.

Secure Digital memory

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that come s wi th the device.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see

troubleshoot.

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Maintain and

Contents

1 Get started

Find other resources for the product .......................................................................................11

Finding the device model number............................................................................................12

Accessibility..............................................................................................................................13

Understand the device parts...................................... ...............................................................13

Front view...........................................................................................................................14

Printing supplies area.........................................................................................................14

Back view.................................. ...... ... ...... .... ..... .... ...... ... ...... ... ...... .... ....... .. ....... .. ....... .........15

Device control panel buttons and lights..............................................................................15

Connection information.................................... ........... .......... ............ ........ ............. ........ .....17

Turn off the device................................................. ...................................................................18

Eco-Tips....................................................................................................................................18

2 Use the device

Use device control panel menus..............................................................................................19

Device control-panel message types............................................ ........ .... .......... ........ ... ......... ..20

Status messages............................................................................................ ....................20

Warning messages.............................................................. .................. ........... ............. .....20

Error messages................................................................................................................. .21

Critical error messages................................... ....................................................................21

Change device settings............................................................................................................21

Use the HP software......................................... ........................................................................22

Use the HP photo and imaging software............................................................................22

Use the HP productivity software.......................................................................................23

Load originals...........................................................................................................................24

Load an original on the scanner glass................................................................................24

Load an original in the automatic document feeder (ADF).................................................25

Select print media........................................................... ............ .... ............. .... ............ .... . ........27

Recommended papers for printing and copying.................................................................27

Recommended papers for photo printing...........................................................................28

Tips for selecting and using print media.............................................................................29

Understand specifications for supported media.................................................................30

Understand supported sizes....................................................................... ..................30

Understand supported media types and weights............................................ .............33

Set minimum margins.........................................................................................................34

Load media...............................................................................................................................35

Print on special and custom-sized media.................................................................................36

Print borderless............................... ......... ...... ....... ......... ...... ......... ...... ........... ..... .......... .. ..........37

Install the duplexer...................................................................................................................38

3Print

Change print settings........................... .....................................................................................40

Change settings from an application for curr ent jobs (Windows).......................................40

Change default settings for all future jobs (Windows)........................................................40

Change settings (Mac OS X)................................................................ ..............................41

Print on both sides (duplexing).................................................................................................41

Guidelines for printing on both sides of a page..................................................................41

Perform duplexing..............................................................................................................41

Print a Web page............................................................ ..........................................................42

Cancel a print job......................................................................................................................43

4Scan

Scan an original..................................................... ...................................................................44

Scan an original to a computer...........................................................................................45

Scan an original to a memory device.................................................................................45

Use Webscan via embedded Web server................................................................................45

Scan from a TWAIN-compliant or a WIA-compliant program...................................................46

Scan from a TWAIN-compliant program............................... ..............................................46

Scan from a WIA-compliant program......................... .........................................................46

Edit a scanned original.............................................................................................................46

Edit a scanned photo or graphic.........................................................................................46

Edit a scanned document using optical character reco gnition (OCR) software.................47

Change scan settings.............................................................................. .................................47

Cancel a scan job.....................................................................................................................47

5 Work with memory devices

Insert a memory card................................................................................................................48

Print DPOF photos............................. .......................................................................................49

Print Selected Photos.............................................................................................. .................50

View photos............................................................................ ..................................................50

View photos using your computer......................................................................................50

Print an index sheet from the device control panel...................................................................50

Save photos to your computer..................................................................................................51

Use Photo Fix tools..................................................................................................................51

Use Red Eye Removal.............................................................................................................51

Use Date Stamp.......................................................................................................................52

Set New Defaults......................................................................................................................52

6Fax

Send a fax................................................................................................................................53

Send a basic fax....................................................................................................... ..........54

Send a fax manually from a phone.....................................................................................54

Send a fax using monitor dialing........................................................................................55

Send a fax from memory....................................................................................................56

Schedule a fax to send later...............................................................................................56

Send a fax to multiple recipients................................................................................ .........57

Send a fax to multiple r ecipients from the device control panel ..................................58

Send a fax to multiple recipients from the HP Photosmart Studio Soft ware (Mac

OS X)............................................................................................................................58

Send a color original fax.....................................................................................................58

Change the fax resolution and Lighter / Darker settings......... .... ............ ..... ............ .... .....59

Change the fax resolution..................................... ... .....................................................59

Change the Lighter / Darker setting................................... ......... ............. ...................60

Set new default settings...............................................................................................61

Send a fax in Error Correction Mode..................................................................................61

Contents

Receive a fax................................................. ...........................................................................61

Receive a fax manually......................................................................................................62

Set up backup fax reception...............................................................................................63

Reprint received faxes from memory.............................. ....................................................64

Poll to receive a fax............................................................................................................64

Forward faxes to another number......................................................................................65

Set the paper size for received faxes.................................................................................65

Set automatic reduction for incoming faxes....................................... ......... ..... ......... ...... ....66

Block junk fax numbers......................................................................................................66

Set the junk fax mode...................................................................................................67

Add numbers to the junk fax list...................................................................................67

Remove numbers from the junk fax list........................................................................68

Print a Junk Fax Report................................................................................................68

View a list of blocked fax numbers...............................................................................68

Receive faxes to your computer (Fax to PC and Fax to Mac)............................................68

Fax to Pc and Fax to Mac requirements...................................................... .................69

Activate Fax to PC and Fax to Mac..............................................................................69

Modify Fax to PC or Fax to Mac settings........................................................ ..............70

Turn off Fax to PC or Fax to Mac.................................................................................70

Change fax settings............................................... ...................................................................70

Configure the fax header....................................................................................................71

Set the answer mode (Auto answer)..................................................................................71

Set the number of rings before answering..........................................................................72

Change the answer ring pattern for distinctive ring............................................................72

Set the fax error correction mode.......................................................................................73

Set the dial type..................................................................................................................73

Set the redial options............................................ ..............................................................74

Set the fax speed................................................................................................................74

Set the fax sound volume...................................................................................................75

Set up speed-dial entries.............................................. ............................................................75

Set up fax numbers as speed-dial entries or groups..........................................................75

Set up speed-dial entries.......................................................... ....................................76

Set up a speed-dial group............................................................................................76

Print and view a list of speed-dial entries...........................................................................77

View a list of speed-dial entries....................................................................................77

Print a list of speed-dial entries....................................................................................78

Fax over Internet Protocol (FoIP).............................................................................................78

Test fax setup...................................................................................... .....................................79

Use reports.......................................................................... .....................................................79

Print fax confirmation reports.................................. ... .........................................................80

Print fax error reports................................... .......................................................................81

Print and view the fax log...................................................................................................81

Clear the fax log.................................................................................................................82

Print the details of the last fax transaction.......................................................................... 82

Print a Caller ID History Report..........................................................................................83

Cancel a fax....................................... .......................................................................................83

7Copy

Make copies.................................. ...... ... ...... ... ...... .... ..... .... ...... ... ...... ... ...... .... ...... ... ...... ............84

Change the copy settings..................................................................................................... ....85

Set the number of copies................................ ..........................................................................85

Set the copy paper size............................................................................................................86

Set the copy paper type............................................................................................................86

Change copy speed or quality..................................................................................................8 6

Resize an original to fit onto letter or A4 paper........................................................................87

Copy a legal-size document onto letter paper..........................................................................88

Adjust the lightness and darkness of your copy.......................................................................88

Enhance light areas of your copy.............................................................................................89

Collate a copy job.....................................................................................................................89

Apply Margin Shift to a Copy Job.............................................................................................90

Two-sided copy jobs.......................................................... ...... .......... ....... .......... ....... ...............90

Cancel a copy job.....................................................................................................................91

8 Configure and manage

Manage the device.............................................................................................................. .....92

Monitor the device..............................................................................................................93

Administer the device.........................................................................................................9 3

Use device management tools.................................................................................................95

Toolbox (Windows)..................................................... .............. .... ............. ....... ........... ...... .95

Open the Toolbox.......................................................................................... ............... 95

Toolbox tabs .................................................................................................. .............. 96

Network Toolbox............................................. ........ ... ........ ..... ........ ..... ... ........ ..... ......... 96

Use the HP Solution Center (Windows).............................................................................97

Embedded Web server.......................................................................................................97

To open the embedded Web server.............................................................................98

Embedded Web server pages......................................................................................99

HP Printer Utility (Mac OS X)..............................................................................................99

Open the HP Printer Utility............................................................................................99

HP Printer Utility panels............................................... .................................................99

Use the HP Device Manager (Mac OS X)........................................................................100

Understand the printer status page........................................................................................100

Understand the network configuration page............................................................ ...............101

Configure network options...................................................... ................................................102

Change basic network settings.........................................................................................103

View and print network settings..................................................................................103

Turn the wireless radio on and off (some models only)..............................................103

Change advanced network settings.................................................................................103

Set link speed.............................................................................................................104

To View IP settings.................................................... .................................................104

To Change IP settings................................................................................................104

Contents

Set up faxing for the device ...................................................................................................104

Set up faxing (parallel phone systems)............................................................................105

Choose the correct fax setup for your home or office.................................................106

Case A: Separate fax line (no voice calls received)...................................................108

Case B: Set up the device with DSL................................................ ...........................109

Case C: Set up t he devi ce with a PBX phone system or an ISDN line.......... ... .........110

Case D: Fax with a distinctive ring service on the same line......................................111

Case E: Shared voice/fax line....................................................................................112

Case F: Shared voice/fax line with voice mail............................................................113

Case G: Fax line shared with co mputer modem (no voice calls received).................114

Case H: Shared voice/fax line with computer modem................................................117

Case I: Shared voice/fax line with answerin g machine..............................................121

Case J: Shared voice/fax line with computer modem and answering machine..........123

Case K: Shared voice/fax line with computer dial-up modem and voice mail............127

Serial-type fax setup....................................................................... ..................................128

Configure the device (Windows).............................................................................................129

Direct connection.......................................................... ........... ...... ........... ...... ........... .......129

Install the softwa r e before connecting the dev ice (r ecom m ended)............................130

Connect the device before installing the software......................................................130

Share the device on a locally shared network............................................................131

Network connection..........................................................................................................131

To install the device on a network..............................................................................132

To install the device software on client computers.....................................................132

To install the printer driver using Add Printer.............................................................133

Configure the device (Mac OS X)...........................................................................................133

Install the software for network or direct connection...................................................... ..133

Share the device on a locally shared network..................................................................133

Set up the device for wireless communication (some models only).......................................134

Understand 802.11 wireless network settings..................................................................135

To set up wireless communication using the installer (Windows)....................................137

To set up wireless communication using the installer (Mac OS X)...................................137

To set up wireless communication using the device control panel with wire less setup

wizard...............................................................................................................................137

To turn off wireless communication..................................................................................137

Connect the device us ing an ad hoc wireless network connection..................................1 3 8

Guidelines for reducing interference on a wireless network.............................................138

Configure your firewall to work with HP devices...............................................................138

Change the connection method.................................. ......................................................139

Guidelines for ensuring wireless network security............................................................140

To add hardware addresses to a WAP................................................ .......................140

Other guidelines.........................................................................................................140

Uninstall and reinstall the software.........................................................................................141

9 Maintain and troubleshoot

Work with ink cartridges............................. .............................................................................143

Information on ink cartridges and the printhead...............................................................144

Check the estimated ink levels.........................................................................................144

Replace the ink cartridges................................................................................................145

Advanced ink cartridge maintenance...............................................................................147

Clean the sensor........................................................................................................148

Clean the sensor windows on the ink cartridges........................................................149

Advanced printhead maintenance....................................................................................151

Clean the printhead....................................................................................................151

Align the printer..........................................................................................................152

Usage information collection............................................................................................153

Print and evaluate a print quality report..................................................................................154

To print a print quality report.............................................................................................154

To evaluate the Print Quality Diagnostic Page.................................................................155

Ink Levels.............................. ...... ... ...... ... ...... .... ...... ... ...... ... ...... .... ..... ....... ... ....... .. ......155

Good color bars........................................................................................... ........... ....155

Ragged, irregularly streaked, or faded bars...............................................................156

Regular white streaks in the bars...............................................................................157

Bar colors are not uniform..........................................................................................157

Large Black Font Text................................................................................................158

Alignment Patters.......................................................................................................158

Clean the device................................................... ..................................................................159

Clean the scanner glass...................................................................................................159

Clean the exterior............................................................................................................. 160

Clean the automatic document feeder....................................... .... ...................................160

General troubleshooting tips and resources..................................................................... ......163

Solve printing problems..........................................................................................................164

The device shuts down unexpectedly................................... ............................................164

Error message appears on control-panel display.............................................................165

Device takes a long time to print......................................................................................165

Blank or partial page printed.............................................................................................165

Something on the page is missing or incorrect.................................... ...... .......................166

Placement of the text or graphics is wrong.......................................................................166

Print troubleshooting........................................... ................ ............ ................ ........... ........ .....167

Envelopes print incorrectly...............................................................................................168

The product is not responding..........................................................................................168

The product prints meaningless characters.......................... ............................................171

Nothing happens when I try to print..................................................................................172

The margins are not printing as expected........................................................................175

Text or graphics are cut off at the edge of the page.........................................................176

A blank page came out while printing................................................................... ............178

Contents

Print quality troubleshooting...................................................................................................179

Wrong, inaccurate, or bleeding colors..............................................................................179

Ink is not filling the text or graphics completely................................................................182

The printout has a horizontal band of distortion near the bottom of a borderless

print...................................................................................................................................184

Printouts have horizontal streaks or lines.........................................................................185

Printouts are faded or have dull colors.............................................................................187

Printouts seem blurry or fuzzy..........................................................................................189

Printouts are slanted or skewed.......................................................................................190

Ink streaks on the back of the paper................................................................................191

Paper is not picked up from the input tray........................................................................192

Poor black text......................................................... .........................................................193

The product prints slowly................................................ ....... ...........................................195

Solve paper-feed problems....................................................................................................195

Solve copy problems..............................................................................................................197

No copy came out...................................... .......................................................................197

Copies are blank........................................ ........ ..... ........ ... ........ ..... ........ ... ........ ..... ........ ..198

Documents are missing or faded......................................................................................198

Size is reduced....................................................................................... ..........................198

Copy quality is poor..........................................................................................................198

Copy defects are apparent...............................................................................................199

Error messages appear....................................................................................................199

Solve scan problems..............................................................................................................199

Scanner did nothing........................................ ........ ... ........ ..... ........ ... ........ ..... ........ ... .......200

Scan takes too long..........................................................................................................200

Part of the document did not scan or text is missing........................................................201

Text cannot be edited.......................................................................................................201

Error messages appear....................................................................................................202

Scanned image quality is poor.........................................................................................202

Scan defects are apparent...............................................................................................203

Solve fax problems............................................................................. ....................................203

The fax test failed.............................................................................................................204

Solve network problems.........................................................................................................217

Solve wireless problems (some models only)........................................................................217

Basic wireless troubleshooting.........................................................................................218

Advanced wireless troubleshooting..................................................................................218

Make sure your computer is connected to your network............................................219

Make sure that the HP device is connected to your network......................................220

Check to see if the firewall software is blocking communication................................221

Make sure the HP device is online and ready............................................................221

Your wireless router is using a hidden SSID..............................................................222

Make sure the wireless version of the HP device is set as the default printer driver

(Windows only)...........................................................................................................222

Make sure the HP Network Devices Support service is running (Win dows only).......222

Add hardware addresses to a wireless access point (WAP)......................................223

Solve photo (memory card) problems....................................................................................223

The device cannot read the memory card........................................................................223

The device cannot read photos on the memory card.......................................................224

Solve device management problems.....................................................................................224

Embedded Web server cannot be opened.......................................................................224

Troubleshoot installation issues.............................................................................................225

Hardware installation suggestions...................................................................... ..............225

Software installation suggestions.....................................................................................226

Clear jams.............................. .... ...... ... ...... .. ....... ...... .... ..... .... ...... ... ...... ... ...... .... ...... ... .............227

Clear paper jams..............................................................................................................227

Avoid paper jams.................................................... .... ............. .... ............. .... ............. .......229

Errors......................................................................................................................................229

Printhead Problem.............................................................. ...... ........... ............. ..... ...........230

Incompatible Printhead..................................................... ........... .............. .... .............. .....230

Printhead problem and advanced printhead maintenance...............................................230

Printhead problem - The following printhead has a problem......................................230

Advanced printhead maintenance..............................................................................231

Fax Memory Full.......................................................... ...... ...............................................235

Device Disconnected........................................................ .................. .............. ................235

Ink Alert.............................. ...............................................................................................235

HP recommends you have a replacement available for when print quality becomes

no longer acceptable..................................................................................................236

The amount of ink in the following cartridge may be low enough to cause poor print

quality and cartridge changes may be required soon. HP recommends you have

replacement cartridges available to install when print quality is no longer

acceptable..................................................................................................................236

Ink system failure.................................................................................... ..... ...............236

Cartridge Problem................................ ......... ....... ...... ......... ...... ......... ...... ........... ..... .........237

The following cartridge appears to be missing or damaged.......................................237

Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots..............237

Cartridge Problem................................ ......... ....... ...... ......... ...... ......... ...... ........... ..... .........237

Paper Mismatch....................................... ..... ........ ... ........ ..... ........ ..... ........ ... ........ ..... .......237

The cartridge cradle cannot move....................................................................................238

Paper Jam...................................................................................................................... ..238

The printer is out of paper................................................................................................238

Incompatible Cartridge(s).................................................................................................238

Incompatible Cartridge(s)...........................................................................................238

Printer Offline................................... ........ ..... ........ ... ......... ... ........ ... .......... ... ........ ..... ........239

Printer Paused........................................................... ........... ...... .......... ....... .......... ...... .....239

Sensor issue........................................................ ................. ............ ........... ................ .....240

Sensor failure...................................................................................................................240

Previously used genuine HP cartridge.............................................................................240

Ink Service Capacity Warning..........................................................................................241

Document failed to print....................................................................................................241

General printer error................................................................................................. ........241

A HP supplies and accessories

Order printing supplies online.................................................... .............. ....... ............ ....... .....242

Accessories............................................................................................................................242

Supplies..................................................................................................................................242

Supported ink cartridges................................. ........ ..... ........ ..... ........ .... ........ ..... ........ ... ....243

HP media......................................................... .................................................................243

Contents

B Support and warranty

Obtain electronic support................................. ........ ..... ........ ... ........ ..... ........ ... ........ ..... ..........244

Warranty.................................................................................................................................245

Ink cartridge warranty information..........................................................................................246

Obtain HP telephone support.................................................................................................247

Support process...............................................................................................................247

Before you call....................................................... .......... ....... .......... ...... ........... ...... .........247

HP support by phone............................................................... .........................................248

Phone support period.................................................................................................248

Telephone support numbers................................. ..... ........ ... ........... ... ........ ..... ......... ..249

Placing a call............................... .......................................................................... ......250

After the phone support period...................................................................................250

Additional warranty options..............................................................................................250

HP Quick Exchange Service (Japan)...............................................................................251

HP Korea customer support.............................................................................................251

Prepare the device for shipment...................................................................................... .......252

Remove the device control-panel faceplate.....................................................................252

Remove the rear access panel or duplexer......................................................................254

Remove the output tray....................................................................................................254

Pack the device......................................................................................................................255

C Device specifications

Physical specifications.......................................... ................ ........... ................ ............. ...... ....256

Product features and capacities.............................................................................................256

Processor and memory specifications................................................................... ........ .........257

System requirements............................... ... .......... ... ........ ..... ........ ... ........ ..... ........ ... ........ .......257

Network protocol specifications..............................................................................................258

Embedded Web server specifications....................................................................................258

Print specifications........................................ ........... ........ ........ ............. ........ ........... ...............259

Copy specifications.............................. ............. ........ ............. ....... ............ ....... ............. ..... .....259

Fax specifications.......................................................................................... .........................259

Scan specifications........................................... .......... ....... .......... ....... .......... ...... ........... .........260

Environmental specifications............................................................................. .....................260

Electrical specifications..........................................................................................................260

Acoustic emission sp e cifications (print in Draft mode, noise levels per ISO 7779)................261

Memory card specifications....................................................................................................2 61

D Regulatory information

FCC statement........................................................................................................................263

Notice to users in Korea.........................................................................................................263

VCCI (Class B) compliance statement for users in Japan............................................. .........263

Notice to users in Japan about the power cord......................................................................264

Toxic and hazardous substance table....................................................................................264

LED indicator statement.........................................................................................................264

Noise emission statement for Germany.................................................................................264

Notice to users of the U.S. telephone network: FCC requirements........................................265

Notice to users of the Canadian telephone network...............................................................265

Notice to users in the European Economic Area............................................................ ........267

Notice to users of the German telephone network.................................................................267

Regulatory information for wireless products (some models only).........................................267

Exposure to radio frequency radiation........................................................................ ......268

Notice to users in Brazil....................................................................................................268

Notice to users in Canada................................................................................................268

Notice to users in Taiwan.................................................................................................268

European Union regulatory notice....................................................................................269

Australia wired fax statement.................................................................................................269

Regulatory model number......................................................................................................269

Declaration of conformity........................................... ........................................................... ..271

Environmental product stewardship program.........................................................................273

Paper use...................................................................................................................... ...273

Plastics.............................................................................................................................273

Material safety data sheets..................................... ..... ........ ... .......... ... ......... ..... ........ ... ....273

Recycling program........................................... ..... ... ........ ..... ........ ... .......... ... ........ ........ ....273

HP inkjet supplies recycling program...............................................................................273

Disposal of waste equipment by users in private households in the European

Union................................................................................................................................274

Power consumption..........................................................................................................274

Chemical Substances ................................................................. .............. ...... ............ .....275

Third-party licenses................................................................................................................276

Expat.................................................................................................................................276

OpenSSL..........................................................................................................................276

SHA2................................................................................................................................278

Index............................................................................................................................................280

1 Get started

This guide provides details about how to use the device a nd to resolve problems.

Find other resources for the product

• Finding the device model number

• Accessibility

• Understand the device parts

• Turn off the device

• Eco-Tips

•

NOTE: If you are using the device with a computer running Windows 2000, Windows XP x64, Windows XP Starter Edition, or Windows Vista Starter Edition, some features might not be available. For more informatio n, see

Find other resources for the product

You can obtain product information and furth er t r oub leshooting resources that are not included in this guide from the fo llowing resources:

Resource Description Location

Operating system compatibility.

Setup poster Provides illustrated setup

Readme file and release notes

Fax Getting Started Guide Provides instructions for

Wireless Getting Started Guide (some models only)

Toolbox (Microsoft Windows®)

HP Solution Center (Windows) Allows you to change device

information.

Provide late-breaking information and troubleshooting tips.

setting up the device’s fax function.

Provides instructions for setting up the device’s wireless function.

Provides information about printhead health and access to maintenance services.

For more information, see

Toolbox (Windows).

settings, order supplies, start, and access the onscreen Help. Depending on the devices you have installed, the HP Solution Center provides additional features, such as access to the HP photo and imaging

A printed version of this document is provided with the device, it is also available on the HP Website

support.

Included on the Starter CD.

A printed version of the document is provided with the device.

The Toolbox is typically installed with the device software as an available installation option.

Typically installed with the device software.

www.hp.com/

Get started 11

Chapter 1

(continued)

Resource Description Location

software and the Fax Setup Wizard. For more information, see

Use the HP Solution

Center (Windows).

HP Printer Utility (Mac OS X) Contains tools to configure

Device control panel Provides status, error, and

Logs and reports Provides information about

Printer Status report

HP Web sites Provide the latest printer

print settings, calibrate the device, clean the printhead, print the configuration page, order supplies online, and find support information from the Web site.

For more information, see

Printer Utility (Mac OS X).

warning information about operations.

events that have occurred.

Device information:

•

Product name

Model number

Serial number

Firmware version

number

Number of pages printed

•

from the trays and accessories

software, and product and support information.

The HP Printer Utility is typically installed with the device software.

For more information, see

Device control panel buttons and lights.

For more information, see

Monitor the device.

For more information, see

Understand the printer status page.

www.hp.com/support www.hp.com

HP telephone support Lists information to contact

HP. During the warranty period, this support is often free of charge.

Embedded Web Server Provides status information for

the product and the printing supplies and allows you to change device settings.

Finding the device model number

In addition to the model name that appears on the front of the device, this device ha s a specific model number. You can use this numb er to help determine which supplies or accessories are available for your product, as well as when obtaining support.

The model number is printed on a label located inside the device, near the i nk cartridges area.

12 Get started

For more information, see

Obtain HP telephone support.

For more information, see

Embedded Web server.

Accessibility

The device provides a number of features that ma ke it accessible for people with disabilities.

Visual

The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Brail le rea de rs, a nd voice-to-text applications. For users who are color blind, colo red buttons and tabs used in the software and on the device control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by u sers with limited st rength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at

For accessibility information for Mac OS X, visit the Apple We b sit e at

accessibility.

Understand the device parts

www.hp.com/accessibility.

www.apple.com/

This section contains the following topics:

•

Front view Printing supplies area

• Back view

• Device control panel buttons and l ig hts

• Connection information

•

Understand the device parts 13

Chapter 1

Front view

1 Automatic document feeder (ADF) 2 Device control panel 3 Display 4 Memory card slots 5 Output tray 6 Output tray extension 7 Input tray 8 Scanner glass 9 Scanner backing

Printing supplies area

14 Get started

Back view

1 Print-carriage access door 2 Ink cartridges 3 Printhead

1 Rear universal serial bus (USB) port 2 Ethernet por t 3 Power input 4 1-Line (fax), 2-EXT (phone) 5 Rear access panel 6 Duplexer (some models only)

Device control panel buttons and lights

The following diagram and related tabl e p r ovid e a quick reference to the device control panel features.

Understand the device parts 15

Chapter 1

Label Name and Description 1 Scan: Presents the menu for selecting a scan destination. 2 Photo: Presents the menu for selecting photo options (some models only). 3 NOTE: The button name and functionality depends on the country/region in which the device

4 NOTE: The button name and functionality depends on the country/region in which the device

5 Wireless light: The wireless light is lit when the wireless radio is active. (some models only) 6 Display: View menus and messages. 7 Keypad: Enters values. 8 Speed Dial: Selects a speed-dial number. 9 Fax: Presents the menu for selecting fax options. 10 Redial/Pause: Redial the most recently dialed number, or insert a 3-second pause in a fax

11 Auto Answer: Press this button to enable or disable Auto Answer. When Auto Answer is

12 Power: Turns the device on or off. The Power button is lit when the device is on. The light blinks

13 One-touch speed-dial buttons: Access the first five speed-dial numbers (some models

14 NOTE: The button name and functionality depends on the country/region in which the device

15 START FAX Color: Starts a color fax job. 16 START FAX Black: Starts a black-and-white fax job. 17 Attention light: When blinking, the attention light indicates an error has occurred that requires

18 Cancel: Stops a job, exits a menu, or exits settings. 19 Right arrow: Increases values on the display.

is sold.

Copy: Presents the menu for selecting copy options (some models only). Number of Copies: Select the number of copies.

is sold.

Quality: Selects Best, Normal, or Fast quality for copying. NOTE: On some models, stars indicate the quality setting. Three stars for Best, two stars for

Good, and one star for Fast. Reduce/Enlarge: Allows you to resize the copy.

number.

enabled, the light is lit, the device automatically answers incoming phone calls. When off, the device does not answer any incoming fax calls.

while performing a job. When the device is turned off, a minimal amount of power is still supplied. To completely

disconnect the power supply, turn the device off, and then unplug the power cord.

only).

is sold.

Resolution: Adjusts the resolution for the fax you are sending. Junk Fax Blocker: Presents the Junk Fax Blocker Set Up menu for managing unwanted fax

calls. You are required to subscribe to a caller ID service to use this feature.

your attention.

16 Get started

(continued)

Label Name and Description 20 OK: Selects a menu or a setting on the display. 21 Left arrow: Decreases values on the display. The left arrow will also delete a characters you

22 Back: Moves you one level up in the menu. 23 Setup: Presents the Setup Menu for generating reports and other maintenance settings, and

24 START COPY Color or START PC COPY Color: Starts a color copy job.

25 START COPY Black or START PC COPY Black: Starts a black-and-white copy job.

26 PRINT PHOTOS: Selects the photo function. Use this button to print photos from a memory

27 START SCAN: Starts a scan job and sends it to the destination you selected using the Scan To

enter on the display.

accessing the Help menu. The topic that you select from the Help menu opens a help window on your computer screen.

NOTE: To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on. The software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the computer. To determine the model you have, see the

card.

button.

Finding the device model number.

Connection information

Description Recommended number

USB connection One computer connected

Ethernet (wired) connection

Printer sharing Up to five computers.

of connected computers for best performance

with a USB cable to the rear USB 2.0 high-speed port on the device.

Up to five computers connected to the device using a hub or router.

The host computer must be turned on at all times, or the other computers cannot print to the device.

Supported software features

All features are supported.

All features are supported, including Webscan.

All features resident on the host computer are supported. Only print is supported from the other computers.

Understand the device parts 17

Setup instructions

Follow the setup poster guide for detailed instructions.

Follow the instructions in the getting started guide, and then see

network options in this

guide for further instructions.

Follow the instructions in

Share the device on a locally shared network.

Configure

Chapter 1 (continued)

Description Recommended number

of connected computers for best performance

Supported software features

Setup instructions

802.11 wireless (some models only)

Up to five computers connected to the device using a hub or router.

Turn off the device

Turn off the HP all-in-one by pressing the Power button located on the product. Wait until the Power light turns off before unplugg ing the power cord or turning off a power strip. If you improperly turn off the HP all-in-one, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.

Eco-Tips

HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions website for more information on HP's environmenta l initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

• Duplex printing: Use Paper-saving Printing to print two-sided document s with multiple pages on same sheet to reduce p aper usage. For more information, se e

on both sides (duplexing).

• Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store, organize, or print clips you have gathered from the Web. For more information, see

• Energy Savings Information: To determine the ENERGY STAR® qualification status for this product, see

• Recycled Materials: For more information regarding recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

All features are supported, including Webscan.

Print a Web page.

Power consumption.

Follow the instructions in

Set up the device for wireless communication (some models only).

18 Get started

2 Use the device

NOTE: If you are using HP Officejet 6500 E709a/E709d, you cann ot scan and print

at the same time. The device must finish one job be fore it can begin another.

This section contains the following topics:

•

Use device control panel menus Device control-panel message types

• Change device settings

• Use the HP software

• Load originals

• Select print media

• Load media

• Print on special and custom-sized media

• Print borderless

• Install the duplexer

•

Use device control panel menus

The following sections provide a quick reference to top-level m en us that appear on the control-panel display. To display a menu, press the menu button for the function you want to use.

• Scan: Presents a list of destinations. Some destinations require the HP Solution Center to be loaded.

• Fax: Allows you to enter a fax or speed-dial number, or display the Fax menu. Menu options include:

ƕ Modifying resolution ƕ Lightening/darkening ƕ Sending delayed faxes ƕ Setting up new defaults ƕ Polling to receive a Fax

• Photo: Menu options include:

ƕ Selecting print options ƕ Editing ƕ Transferring to a computer ƕ Selecting the number of copies to print ƕ Selecting the page layout

Use the device 19

Chapter 2

ƕ Selecting the paper size ƕ Selecting the paper type

NOTE: Listing will not present without memory card inserted.

• Copy: Menu options include:

ƕ Selecting copy quantities ƕ Reducing/enlarging ƕ Selecting media type and size ƕ Lightening/darkening a copy ƕ Collating copy jobs (some models only) ƕ Margin shifting copies ƕ Enhancing blurred and light areas in copy jobs ƕ Printing two-sided (some models only)

NOTE: The Copy menu is not available on the HP Office jet 6500 (E709d) or HP Officejet 6500 (E709r). To make a copy using these models, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on. The software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the compu ter.

To determine the model you have, see

Finding the device model number.

Device control-panel message types

This section contains the follo wing topics:

•

Status messages Warning messages

• Error messages

• Critical error messages

•

Status messages

Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. The y chan ge as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message READY appears if the device is turned on.

Warning messages

Warning messages inform you of events that require your attention, but they do not prevent the device from operating. An example of a warning message is a low ink warning. These messages appear until you resolve the condition.

20 Use the device

Error messages

Error messages communicate that some action m ust b e pe rformed, such as adding media or clearing a media jam. These messages are usually accompanied by a blinking red Attention light. Take the appropriate action to continue printing.

If the error message shows an error code, press the Power button to turn off the device, and then turn it on again. In most situations, this action solves the problem. If the message persists, your device might need service. For more informat ion, see

warranty.

Critical error messages

Critical error messages inform you of a device failure. Some of these messages can be cleared by pressing the Power button to turn off the device, and then turning it on again. If a critical error persists, service is required. For more information, see

warranty.

Change device settings

You can change the device settings from these places:

• From the device control panel.

• From the HP Solution Center (Windows) or HP Device Manager (Mac OS X).

• Embedded Web server, for more information, see NOTE: When you are configuring settings in HP Solution Center or in the HP Device

Manager, you cannot see the settings that ha ve been configured from the device control panel (such as the scan settings).

Support and

Embedded Web server.

To change settings from the device control p anel

1. At the device control panel, press the menu button for the function you are using (for

example, Fax).

2. To reach the option that you want to change, use one of the following methods:

• Press a control-panel button, and then use the left or right arrow keys to adjust

the value.

• Select the option from the menu on the control-panel display.

3. Select the value that you want, and then press OK.

To change settings from the HP Solution Center (Windows)

Ÿ Double-click the HP Solution Center icon on the desktop.

- Or Double-click the Digital Imaging Monitor icon in the taskbar.

Change device settings 21

Chapter 2

To change settings from the HP Device Manager (Mac OS X)

1. Click the HP Device Manager icon in the Dock. NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the

right side of the menu bar, type HP Device Manager in the box, and then click the HP Device Manager entry.

2. Select the device in the Devices drop-down menu.

3. On the Information and Settings menu, click an item that you want to change.

To change settings from the embedded We b server

1. Open the embedded Web server.

2. Select the page with the setting you want to change.

3. Change the setting and then click Apply.

Use the HP software

This section includes the following topics:

•

Use the HP photo and imaging software Use the HP productivity software

•

Use the HP photo and imaging software

You can use the HP photo and imaging software to access many features that are not available from the device control panel.

Installing the software on your computer is an option during setup. Access to the HP photo and imaging software differs by operating system (OS). For

example, if you have a Windows computer, the HP photo and imaging software entry point is the HP Photosmart Software window. If you have a Macin tosh computer, t he HP photo and imaging software entry point is the HP Photosmart Studio window. Regardl ess,

22 Use the device

the entry point serves as the launching pad for the HP photo and imaging software and services.

To open the HP Photosmart Software on a Windows computer

1. Do one of the following:

• On the Windows desktop, double-click the HP Photosmart Software icon.

• On the taskbar, click Start, point to Programs or All Programs, select HP, and then click HP Photosmart Software.

2. If you have more than one HP device installed, select the tab with your product's name.

NOTE: Tthe features available in the HP Photosmart So ftwa re vary depending on the devices you have installed. The software is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the software.

TIP: If the HP Photosmart Software on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software; then reinstall the software. F or more information, see the setup poster that came with your device.

To open the HP Photosmart Studio software on a Macintosh computer

Ÿ Click the HP Photosmart Studio icon in the Dock.

The HP Photosmart Studio window appears. From here, you can scan, import documents, and organize and share your photos.

NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Device Manager in the box, and then click the

HP Device Manager entry. TIP: When the HP Photosmart Studio software is opened, you can gain access

to the Dock menu shortcuts by selecting and holdin g the mouse button over the HP Photosmart Studio icon in the Dock.

Use the HP productivity software

The HP Document Manager (Windows only) allows you to organi ze and annotate selected files on your computer. You can scan documents using optical character recognition (OCR) technology and save them as text files that you can edit using word processing programs. The software also allows you to monitor the HP product you installed. Some productivity software, such as HP Document Manager are optionally

Use the HP software 23

Chapter 2

installed. The HP Solution Center, is automatically inst alled. F or more informa tion abo ut HP Solution Center, see

HP Document Manager allows you to:

• View and Organize Documents: You can view your documents as thumbnails, as a list with optional details, or view faxes, including fax-specific information such as the identification of the sender, so you can quickly recog nize the necessary document. The software makes it easy to open documents to view their content. You can organize your documents in different sets and subsets by placing them in different folders simply by dragging them to the desired lo cation. You even can have favorite folders available at any time in a special pane, and open them with one click of the mouse.

• Annotating and Editing Documents: If your document is in the image format, you can annotate the document in numerous ways by adding text or drawin gs, highlighting portions of the document, and more. If your document is in the text format, you can open and work with it using the document management software.

• Easy Sharing of Documents: Share, print, fax, or e-m ail your docu ments in variou s formats.

• Easy Transformation from Image Format to Text Format: Use the document manager software to make an editable document from your scanned document, then open and edit the document using your favorite word processor.

To open the HP Document Manager

Ÿ Double-click the HP Document Manager icon on your desktop.

Use the HP Solution Center (Windows).

Load originals

You can load an original for a copy or a scan job on the scanner glass or in the automatic document feeder (ADF). For more information on loading media in the main tray, see

Load media.

This section contains the follo wing topics:

•

Load an original on the scanner glass Load an original in the automatic document feeder (ADF)

•

NOTE: To make a copy using the HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on. The software must be installed and running. Also, the HP Digital Imaging Monitor in the W indows Taskbar must be in stalled and turned on at all times. On a Macintosh compute r , on ce the software is installed, it is always available when you turn on the computer.

To determine the model you have, see

Load an original on the scanner glass

You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass.

24 Use the device

Finding the device model n um ber.

NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see

NOTE: To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on. The software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the so ftware is installed, it is always available when you turn on the computer.

To determine the model you have, see

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load your original print side down in the right front corner of the glass. TIP: For more help on loading an original, refer to the engraved guid es along the

edge of the glass.

Clean the device.

Finding the device model number.

3. Close the lid.

Load an original in the automatic document feeder (ADF)

You can copy, scan, or fax a one-sided or two-sided, single- or multiple-page, A4- or letter-size document by placing it in the document fe eder tray.

NOTE: Two-sided documents cannot be scanned, copied, or faxed using the ADF. Some features, such as the Fit to Page copy feature, do not work when you load your originals in the ADF.

Load originals 25

Chapter 2

NOTE: To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on. The software must be installed and running. Also, the HP Digital Imaging Monitor in the W indows Taskbar must be in stalled and turned on at all times. On a Macintosh compute r , on ce the software is installed, it is always available when you turn on the computer.

To determine the model you have, see

Finding the device model n um ber.

CAUTION: Do not load photos in the ADF; this might cause damage to your photos.

The document feeder tray holds a maximum of 35 sheets of plain paper.

To load an original in the document feeder tray

1. Load your original, with the print side up, into the document feeder tray. Place the

pages so that the top edge of the document goes in first. Slide the media into the automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected.

TIP: For more help on loading originals in the aut omatic do cument fee der, refer to the diagram engraved in the document feeder tray.

2. Slide the width guides inward until they stop at the left and right edges of t he me dia. NOTE: Remove all originals from the document feeder tray before lifting the lid on

the device.

26 Use the device

+ 265 hidden pages

HP Officejet 6500, Officejet E709 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual