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Contents
Setting up
Setting up the digital send authentication solution 4
Digital send authentication solution specifications 12
Customer support and warranty
Contacting customer support 14
Hewlett-Packard limited warranty statement 14
English
Contents
3
1Setting up
The digital send authentication solution allows you to enable greater security settings for the
HP Officejet 9100 series all-in-one when connected to Microsoft
•User authentication through Windows NT
perform digital send activities or all activities from the control panel.
•Through Windows NT domain login, the all-in-one determines the e-mail address of the
current user and adds this address automatically to any e-mail messages sent.
•Administrator menus and settings can be locked to prevent unauthorized modification.
NOTE: The digital send authentication solution enables the same level of security as existing
Windows security protocols. It might not support all non-default Active Directory security settings.
To use the digital send authentication solution, the all-in-one must have a keyboard and a
supported HP Jetdirect print server installed. For more information, see “Specifications” on
page 12.
®
domain login can be required before users
®
Windows® networks:
LDAP settings and the digital send authentication solution
With the digital send authentication solution, you can use either the LDAP server included in
Active Directory or a separate, “external” LDAP server for LDAP searches.
To use the LDAP server in Active Directory, be sure to leave the LDAP server address in the
all-in-one configuration blank when you set up the digital send authentication solution. The LDAP
server automatically detects the address from the network and uses the login user’s credentials
with Kerberos authentication.
To use an “external” LDAP server for e-mail searches, be sure that all LDAP server settings for the
all-in-one are configured. The LDAP server uses the username and password specified in these
settings with simple (plain text) authentication.
NOTE: The LDAP server in Active Directory is used when logging in to the all-in-one—even if an
external LDAP server is set up. However, the external LDAP server is still used for LDAP searches
for e-mail.
Setting up the digital send authentication solution
To install the digital send authentication solution, complete the following tasks:
1. Back up your all-in-one settings
2. Upgrade the firmware
3. Install the digital send authentication DIMM
4. Configure the security settings
Setting up4
Step 1: Back up your all-in-one settings
Before setting up the digital send authentication solution, use the EWS to back up the all-in-one
settings. After you install the digital send authentication solution, use the EWS and restore
these settings.
1. Open the EWS.
In a supported Web browser, type the IP address that has been assigned to the all-in-one.
For example, if the IP address for the all-in-one is 123.123.123.123, you would type the
following address into your Web browser: http://123.123.123.123.
2. Click the Settings tab, and then click Backup in the left pane.
3. Configure the settings for the backup, and then click Apply.
Step 2: Upgrade the firmware
Check the version of the firmware installed in the all-in-one. If necessary, use the CD included
with the digital send authentication solution to upgrade the firmware.
NOTE: Only upgrade the firmware if the version number is lower than SMR3xxxx. If the
firmware version is higher than SMR3xxxx, go to “Install the digital send authentication DIMM”
on page 6.
To check the firmware version
NOTE: You can also check the firmware version using the EWS. Click the Information tab,
and then click Device in the left pane.
English
1. At the control panel, press the M
2. Press (down) to move to Print report, and then press (select).
3. Press (down) to move to Device config., and then press (select).
The all-in-one prints the configuration page. The firmware version is listed in the
Device Information section of the page.
ENU button.
To upgrade the firmware using the CD
Select one of the following methods to upgrade the firmware.
NOTE: Before starting to upgrade the firmware, make sure the all-in-one is in the Ready state.
In addition to the methods listed below, you can use other methods to upgrade the all-in-one
firmware. For more information, visit http://www.hp.com/support/officejet9100.
1. Insert the CD into the CD-ROM drive.
2. Upgrade the firmware using one of the following options.
CAUTION: Do not attempt to print or turn off the printer until the process is completed.
Setting up the digital send authentication solution5
Firmware Download Utility (FDU)
a. Double-click the Firmware Download Utility on the CD.
b. Select the FMW file, and then follow the onscreen instructions.
FTP
a. At the command prompt, type FTP (IP address) and press the Enter key.
b. At the User ID and password fields, press the Enter key. Both fields are blank by default.
c. At the ftp> prompt, type put D:/SMR30XXX.FMW (or applicable drive letter for your
CD-ROM drive and firmware file name). Be sure to type in the full path to the file and
be sure to insert the correct file name. The information is case-sensitive.
d. Press the Enter key.
The progress of the process is displayed at the command prompt and also on the
control panel of the printer.
e. After the process shows completed, type either bye or quit depending on the
operating system.
HP Web Jetadmin
NOTE: The HP Web Jetadmin software can be used to upgrade the firmware in one or several
all-in-ones simultaneously.
Instructions for upgrading firmware using the HP Web Jetadmin software might vary depending
on the version of the software you are using. For more information about upgrading firmware
using the HP Web Jetadmin software, see the online help available with the software.
a. Open the Web JetAdmin software and select Update from the drop-down list.
The Update Options are displayed.
b. Ensure that the Update Printer Firmware option is selected, and then click Next.
c. Select the version to flash from the Select New Firmware Version list, and then
click Update Firmware.
NOTE: For more information about the HP Web Jetadmin software and to download
the software, go to http://www.hp.com/go/webjetadmin.
3. Print a configuration page and verify that the firmware version is SMR3xxxx or higher.
If the firmware version on the configuration page is unchanged, see “Solving firmware
upgrade problems” on page 10.
Step 3: Install the digital send authentication DIMM
After upgrading the firmware, install the digital send authentication DIMM.
CAUTION: The DIMMs contain electronic components that can be damaged by static electricity.
To prevent the buildup of static electricity, maintain frequent contact with any bare sheet metal
surface on the all-in-one. If possible, wear a grounding wrist strap (or similar device). Handle the
DIMMs carefully at all times. Avoid touching electronic components or circuit paths. Failure to
follow these recommendations could result in damage to the parts.
Setting up6
To install the digital send authentication DIMM
1. Press (Power) to turn off the all-in-one.
2. Unplug the power cord and disconnect any cables.
3. On the left side of the all-in-one, unlatch and remove the side cover.
4. Remove the DIMM cover.
5. Remove the DIMM from the antistatic package.
6. Align the DIMM so that the notches on the lower edge line up with the raised marks in the
DIMM slot. You can use any empty slot.
English
7.Insert and press the DIMM into the slot until the DIMM snaps into place.
8. Replace the DIMM cover, and then replace the side cover.
Setting up the digital send authentication solution7
9. Reattach the power cord and any cables, and then press (Power) to turn on the all-in-one.
10. Print a configuration page and check the DIMM slot entries in the Device Information section
to verify that the DIMM is installed. If installed properly, the DIMM should be listed as
“Digital Send Authentication Solution”.
NOTE: You can also verify that the DIMM is installed using the EWS. Click the Information tab,
and then click Device in the left pane.
If the DIMM is not listed on the configuration page, see “Solving DIMM installation
problems” on page 10.
Step 4: Configure the security settings
After the DIMM is installed, set the security level for the all-in-one. You can enter these settings
using either the EWS (recommended) or the control panel.
Types of security
The digital send authentication solution offers two types of security: PIN and Windows NT.
These security settings require all-in-one users to log in for some or all control panel activities and
restrict access to the ADMIN and NETWORK & I/O menus in the control panel.
NOTE: Windows NT security supports Windows NT 4.0, Windows 2000, Windows XP, and
Windows 2003 environments.
Table 1-1Description of security settings
Access pointSecurity type
PIN securityWindows NT security
Control panel
activities
LCD ADMIN
menu access
NETWORK &
I/O menu access
a.With the Windows NT security option, the administrator can designate additional all-in-one
administrators.
Users must enter their PINs for all
control panel activities (such as
copy, fax, and e-mail activities).
Access to these menus is restricted.
An administrator PIN is required.
Users must perform Windows NT
login for:
•Only e-mail and network folder
activities.
-OR-
•All control panel activities.
Access to these menus is restricted.
Only the administrator or
designated all-in-one
administrators
a
can gain access.
Setting up8
Before you begin
1. Before setting security options, obtain the following information:
•DNS and NetBIOS domain names
For example, if you are using Active Directory 2003 and the domain is set to
“sales.mycompany.com”, then the full DNS domain name would be
“sales.mycompany.com” and the NetBIOS domain name would be “sales”.
•LM authentication settings (if the default settings on the server or domain have
been modified)
CAUTION: If the LM authentication setting on the all-in-one does not match the setting on the
server, activities that require login (such as network folder activities) might not function.
2. If you have recently changed the DNS or WINS settings, turn off and then turn on
the all-in-one.
To set the security level
EWS (recommended)
1. Open the EWS.
2. Click the Settings tab, and then click Security in the left pane.
3. Select the desired security setting from the Device access level list.
PIN
a. Select PIN, and then set a PIN number.
b. Click the Users PIN tab and configure the appropriate settings, as needed.
Windows NT
a. Select Windows NT, and then enter the Windows NT domain (both DNS and NetBIOS
domains) and password information.
b. Click the Administrators and Windows NT Login Access tabs and configure the
appropriate settings, as needed.
c. If LM authentication is enabled in the server, select Network Folder in the left pane,
and then configure the LM authentication setting to match the setting used on the server.
4. Click Apply.
All-in-one control panel
1. At the control panel, press the MENU button.
2. Press (down) to move to Admin, and then press (select).
3. Press (down) to move to ADMIN SETUP, and then press (select).
4. Press (down) to move to Device access, use the – or + to select the desired
security setting, and then press (select).
PIN
a. Select PIN, and then follow the instructions on the display to set a PIN number.
b. M
ove to Registered usersand configure the appropriate settings, as needed.
Windows NT
a. Select WinNT, and then enter the Windows NT domain (both DNS and NetBIOS
domains) and password information.
b. Select Administrators and WinNT login access and configure the appropriate
settings, as needed.
c. If LM authentication is enabled in the server, select LM authentication, and then
configure the LM authentication setting to match the setting used on the server.
5. Once these settings are configured, the all-in-one returns to the Ready state.
English
Setting up the digital send authentication solution9
2Troubleshooting
This section provides troubleshooting suggestions for some of the most common issues associated
with installing the digital send authentication solution.
For more all-in-one troubleshooting tips, see the onscreen user’s guide.
Solving firmware upgrade problems
The firmware upgrade was not successful.
Print a configuration page and verify that the firmware version is SMR3xxxx or higher. If the
firmware version is not higher than SMR3xxxx, try upgrading the firmware again.
The all-in-one was active when the firmware was being upgraded.
Before starting to upgrade the firmware, make sure that Ready appears on the all-in-one
control panel.
Solving DIMM installation problems
The DIMM might not be properly seated.
Remove the DIMM and then reinsert it into the slot until it snaps into place.
The DIMM slot might be defective.
Try inserting the DIMM into the other DIMM slot, and then print a configuration page and
check the DIMM slot entries in the Device Information section to verify that the DIMM is installed.
If installed properly, the DIMM should be listed as “Enhanced Digital Send Solution”.
The DIMM might be defective.
If you suspect that the DIMM is defective, contact HP support.
Solving network problems
The all-in-one is not set up correctly on the network.
Make sure that the all-in-one is set up properly and connected to the network. PING the device
and make sure that it is responding.
The print server installed in the all-in-one does not support digital
send features.
The print server shipped with the HP Officejet 9130 all-in-one supports digital send features.
However, other print servers might not support these features. For a list of print servers that
support digital send features, see “Specifications” on page 12 and the onscreen user’s guide.
Security settings of the Windows network might be incompatible.
The digital send authentication solution supports the default security settings for Windows
networks. However, it might not support all non-default security settings (for example,
enabling Server Message Block (SMB) signing as well as only accepting NTLMv2).
Troubleshooting10
The domain name or server name cannot be resolved.
Login or sending to network folder might fail if the domain name or the server name provided
during setup cannot be resolved to specific IP addresses. When setting up the digital send
authentication solution, be sure to do the following:
•Try to use fully qualified DNS names.
•Make sure the appropriate name servers (DNS, WINS, or both) are set up correctly on
the device.
•If you have recently changed the DNS or WINS settings, turn off and then turn on the
all-in-one.
The all-in-one does not use the login user’s e-mail address.
After a user logs in to the all-in-one, the all-in-one attempts to find the login user’s e-mail address
using LDAP search. If the LDAP search fails to locate the user’s e-mail address, the default
From: e-mail address will be used instead.
To enable the all-in-one to use user e-mail addresses instead of the default, verify the following:
•The user information is set up correctly in the LDAP server. If you are using an external LDAP
server for LDAP searches, make sure the user information is set up correctly in both the LDAP
server for Active Directory and the external LDAP server.
•The LDAP server contains the “sAMAccountName” and “mail” attributes. These attributes are
used in the LDAP search and must be defined.
English
Solving network problems11
3Specifications
This section provides technical specifications for the digital send authentication solution.
For all-in-one specifications, see the onscreen user’s guide.
Digital send authentication solution specifications
Physical specifications
Dimensions
(W x D x H)
Weight10 g (0.35 oz)
Product features and capacities
CompatibilityOnly compatible with the HP Officejet 9100 series
Component
requirements
ConnectivityServer operating system
requirements
29.36 x 90.34 x 3.18 mm
(1.16 x 3.56 x 0.13 inches)
all-in-one
•HP Digital Send Keyboard (C8240A)
•One of the following HP Jetdirect print servers:
•HP Jetdirect 620n Fast Ethernet print server
(J7934A)
•HP Jetdirect 680n 802.11b Wireless
print server (J6058A)
•HP Jetdirect 615n print server for Fast Ethernet
(J6057A)
•Microsoft Windows Server 2003
(with Service Pack 1)
•Microsoft Windows 2000 Server
(with Service Pack 4)
•Microsoft Windows NT Server 4.0
(with Service Pack 6a)
Specifications12
Directory service system
requirements
SMTP server requirements•Microsoft Windows Exchange 5.5
•Microsoft Active Directory in the following network
operating systems:
•Microsoft Windows Server 2003
•Microsoft Windows 2000 Server
•LDAP server 3.0 (basic features)
•Microsoft Windows 2000 Active Directory
•Microsoft Windows 2003 Active Directory
•Novell eDir
•Sun ONE
•Critical Path
(with Service Pack 4)
•Microsoft Windows Exchange 2000
(with Service Pack 4)
•Microsoft Windows Exchange 2003
(with Service Pack 1)
•Lotus Domino 6.5
•Novell Groupwise
Memory specifications
Memory64 MB
(with Service Pack 1)
(with Service Pack 4)
English
Form factorDIMM 100-pin
TechnologySDRAM
Data rate100 MHz/PC100
Environmental specifications
Operating
environment
Storage
environment
Operating temperature0° to 65° C (0° to 149° F)
Recommended operating
temperature
Recommended relative
humidity
Storage temperature-55° to 150° C (-67 to 302° F)
Storage relative humidityLess than or equal to 80% noncondensing
15° to 35° C (59° to 95° F)
15% to 80% noncondensing
Digital send authentication solution specifications13
ACustomer support and warranty
Contacting customer support
Visit http://www.hp.com/support/officejet9100 to find information for the all-in-one.
You will be able to view information about setting up and using the all-in-one,
downloading printer drivers, solving a problem, ordering supplies and accessories,
and viewing the all-in-one warranty.
Hewlett-Packard limited warranty statement
HP productDuration of Limited Warranty
Software1 year
Accessories1 year
Extent of limited warranty
1. Hewlett-Packard warrants to the end-user customer that the HP products specified
above will be free from defects in materials and workmanship for the duration
specified above, which duration begins on the date of purchase by the customer.
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will be uninterrupted or error free.
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of the product, and does not cover any other problems, including those that arise
as a result of:
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP; or
c. Operation outside the product’s specifications.
d. Unauthorized modification or misuse.
4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge
does not affect either the warranty to the customer or any HP support contract with
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the defective product to HP.
ENWW
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SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND,
WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF
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