HP Officejet 4620 e, Officejet 4622 e Getting Started Guide

OFFICEJET 4610/4620

Getting Started Guide Guide de mise en route Guía de instalación inicial

www.hp.com/go/OJ4620

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Informations relatives aux droits d'auteur

Edition 1, 3/2012 Reproduction, adaptation or translation without prior

written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark credits

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Édition 1, 3/2012 Aucune partie de ce document ne peut être reproduite,

adaptée ou traduite sans accord écrit préalable, sauf

dans le cadre déni par la réglementation en matière

de droits d'auteur.

Les informations ci-incluses sont sujettes à modication

sans préavis. Les seules garanties relatives aux produits et services

HP sont énoncées dans les déclarations de garantie expresse accompagnant ces produits et services. Les informations contenues dans ce guide ne peuvent en aucun cas constituer de garantie supplémentaire. HP ne saurait être tenu responsable des erreurs ou omissions de nature technique ou rédactionnelle qui pourraient subsister dans ce document.

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Microsoft et Windows sont des marques déposées de Microsoft Corporation aux États-Unis.

Contents

Use the printer ................................................................................................................................... 4

HP Digital Solutions ............................................................................................................5

HP ePrint ...........................................................................................................................6

Update the printer ..............................................................................................................8

Set up and use fax ............................................................................................................................. 9

Set up fax .........................................................................................................................9

Use fax ........................................................................................................................... 14

Fax and digital phone services ........................................................................................... 17

Set up wireless (802.11) communication ..............................................................................................18

Solve setup problems ....................................................................................................................... 20

Problems setting up the printer ...........................................................................................20

Problems installing the software ..........................................................................................21

Problems setting up fax ..................................................................................................... 21

Wireless (802.11) setup problems ....................................................................................... 23

Problems using HP ePrint ................................................................................................... 25

Use the embedded web server (EWS) ................................................................................................ 26

HP limited warranty statement ......................................................................................................... 27

Safety Information

Always follow basic safety precautions when using

this printer to reduce risk of injury from re or electric

shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Observe all warnings and instructions marked on the printer.

3. Unplug this printer from wall outlets before cleaning.

4. Do not install or use this printer near water, or when you are wet.

5. Install the printer securely on a stable surface.

6. Install the printer in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the printer does not operate normally, see the user guide. For information about nding the

user guide, see “Where is the user guide?” on page 4.

8. Refer servicing to qualied service personnel.

There are no user-serviceable parts inside.

Note: Ink from the cartridges is used in the

printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print

nozzles clear and ink owing smoothly. In

addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage.

English

Use the printer

Thank you for purchasing this printer! With this printer, you can print documents and photos, scan documents to a connected computer, make copies, and send and receive faxes.

English

Where is the user guide?

The user guide for this printer (also called “Help”) is placed on your computer while installing the recommended HP software.

To scan, copy, and send faxes, you can use the printer control panel. You can also use the control panel to change settings, print reports, or get help for the printer.

Tip: You can also change the printer settings

using the printer software or embedded web server (EWS). For more information about these tools, see the user guide. For information about

nding the user guide, see “Where is the user

guide?” on this page.

This guide provides information on the following topics:

Troubleshooting information

•

Information about supported printing supplies and accessories (if available

•

for the printer) Detailed instructions for using the printer

•

Important notices, environmental, and regulatory information

•

You can open this guide either from the HP printer software (Microsoft (Mac OS X):

Windows: Click Start, select Programs or All Programs, select HP, select the folder for your HP printer,

•

and then select Help. Mac OS X: From the Finder, click Help > Mac Help. In the Help Viewer window, choose your printer from

•

the Mac Help pop-up menu.

Also, an Adobe Acrobat version of this guide is available on HP’s support website (www.hp.com/go/customercare).

Tip: If you cannot nd the user guide on your computer, it might not have been copied to your computer

when you installed the HP software. For more information, see “How do I install the user guide?” on page 20.

Regulatory and compliance information for the European Union is available in the “Technical

information” section of the user guide (also called “Help”). Also, the Declaration of Conformity is available at the following website: www.hp.eu/certicates.

Windows®) or from the Help menu

Use the printer

HP Digital Solutions

The printer includes a collection of digital solutions that can help you simplify and streamline your work.

Scan to Computer

You can simply walk up to the printer, press a button on the control panel, and scan documents directly to a computer. You can then attach the scanned documents to your email and share them with your business partners.

Note: If you are using a computer running

Microsoft does not appear in the list of destinations on the printer control panel display, you will need to

Windows® and if your computer

Learn more!

For more information about setting up and using these digital solutions, see the user guide. For

information about nding the user guide, see

“Where is the user guide?” on page 4.

English

restart your HP software’s scan function on the destination computer. To restart the scan function, click the Start on your computer desktop, select Programs or All Programs, select HP, select the folder for your HP printer, and then select your HP printer. In the window that appears, select

Print, Scan & Fax, and then select the Manage Scan to Computer option under Scan.

HP Digital Fax (Fax to PC and Fax to Mac)

Never lose important faxes misplaced within a stack of paper pages again!

Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and also

eliminate the hassle of dealing with bulky paper les.

In addition, you can turn off fax printing altogether— saving money on paper and ink, as well as helping reduce paper consumption and waste.

Use the printer

HP ePrint

Note: HP ePrint is only supported by HP Ofcejet

4620 e-All-in-One series.

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer

English

when you enable Web Services. No additional drivers or software are needed.

Once you have signed up for an account on ePrintCenter (www.eprintcenter.com), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use the HP

Set up HP ePrint

To set up HP ePrint, complete the following steps.

Note: If you have already installed the HP

printer software, see the user guide for setup instructions.

1. Place the HP software CD into the computer, and

then follow the onscreen instructions.

Note: If the rewall software on your

computer displays any messages during the installation, select the “always permit/allow” option in the messages. Selecting this option allows the software to install successfully on your computer.

ePrint email address of your printer to print, and get help for HP ePrint.

Note: To use HP ePrint, the printer must be

connected to the Internet using wireless connection. You cannot use these web features if the printer is connected using a USB cable.

Learn more!

To learn more about the Web Services Terms of Use, visit ePrintCenter (www.eprintcenter.com).

3. If you are connecting to a wireless network, enter

the wireless network name and password (if prompted).

4. When prompted, do the following:

Accept the Web Services Terms of Use.

•

Enable the printer to automatically check for

•

and install product updates. If your network uses proxy settings when

•

connecting to the Internet, enter these settings.

5. After the printer prints an information page,

follow the instructions to nish the setup.

2. Follow the instructions for your operating system: Windows: When prompted, click Network

•

(Ethernet/Wireless), and then follow the onscreen instructions.

Mac OS X: Double-click the HP Installer icon on

•

the software CD, and then follow the onscreen instructions.

Note: If prompted, temporarily connect the

printer to the computer with a USB cable. While connected, the computer sends the wireless settings to the printer. After these settings are sent, the installation program will prompt you to disconnect the USB cable.

Learn more!

For more information about managing and

conguring HP ePrint settings and to learn

about the latest features, visit ePrintCenter (www.eprintcenter.com).

Use the printer

Use HP ePrint

To print documents using HP ePrint, complete the following steps:

HP ePrint guidelines

1. On your computer or mobile device, open your

email application.

Note: For information about using the email

application on your computer or mobile device, see the documentation provided with the application.

2. Create a new email message, and then attach the

le that you want to print. For a list of les that can

be printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see “HP ePrint guidelines” on this page.

3. Enter the email address of your printer in the “To”

line of the email message, and then select the option to send the email message.

Note: The ePrint server does not accept email

print jobs if there are multiple email

addresses included in the “To” or “Cc” elds.

Only enter the email address of your HP

printer in the “To” eld. Do not enter any

additional email addresses in the other

elds.

Maximum size of email and attachments:

•

5 MB Maximum number of attachments: 10

•

Supported le types:

•

- PDF

- HTML

- Standard text le formats

- Microsoft Word, PowerPoint

- Image les, such as PNG, JPEG, TIFF, GIF, BMP

Note: You might be able to use other

types of les with HP ePrint. However,

HP cannot guarantee that the printer

will print other types of les because

they have not been fully tested.

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Finding your HP ePrint email address

To obtain the HP ePrint email address for your printer, press the Home screen on the printer control panel.

(HP ePrint) button from the

Use the printer

Remove Web Services

To remove Web Services, complete the following steps:

1. On the printer control panel, press the

ePrint) button, and then press the button.

2. Using the buttons on the right, scroll to and select

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Remove Web Services, and then press the button to the right of OK.

Update the printer

Note: This section is only applicable to HP

Ofcejet 4620 e-All-in-One series.

HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services has been enabled, you can check for and install printer updates.

To update the printer, complete the following steps:

(HP

(Setup)

Note: If you remove Web Services, HP ePrint

will cease to work. To use HP ePrint again, you must set it up. For more information, see ”Set up HP ePrint” on page 6.

To enable the printer to automatically check for updates:

1. On the printer control panel, press the

ePrint) button, and then press the button.

2. Using the buttons on the right, select Printer Update, select Auto Update: Off, and then select On.

(HP

(Setup)

1. On the printer control panel, press the

ePrint) button, press the then press the button to the right of Printer Update.

2. Press the button to the right of Check for Update Now, and then follow the instructions on the display.

(Setup) button, and

(HP

Set up and use fax

This printer allows you to send and receive black-and-white and color faxes.

Set up fax

Check the “Finding fax setup information” box for your country/region. If your country/region is included in the list, visit the website for setup information. If your country/region is not listed, follow the instructions provided in this guide.

Learn more!

For more information about fax features available with the printer, see the user guide.

For information about nding the user guide, see

“Where is the user guide?” on page 4.

English

Finding fax setup information

If you are in one of the following countries/regions, visit the appropriate website for information about setting up fax.

Austria Belgium Dutch French Denmark Finland France Germany Ireland Italy Norway Netherlands Portugal Spain Sweden Switzerland French German United Kingdom

www.hp.com/at/faxcong

www.hp.be/nl/faxcong www.hp.be/fr/faxcong www.hp.dk/faxcong www.hp./faxcong www.hp.com/fr/faxcong www.hp.com/de/faxcong www.hp.com/ie/faxcong www.hp.com/it/faxcong www.hp.no/faxcong www.hp.nl/faxcong www.hp.pt/faxcong www.hp.es/faxcong www.hp.se/faxcong

www.hp.com/ch/fr/faxcong www.hp.com/ch/de/faxcong www.hp.com/uk/faxcong

Set up and use fax

Step 1: Connect the printer to the phone line

Before you begin…

Before beginning, be sure you have done the following:

Installed ink cartridges

English

•

Loaded A4- or letter-size paper in the tray

•

Have the telephone cord and adapter (if

•

provided with the printer) ready.

For more information, see the setup poster included in the box with the printer.

1. Using the phone cord provided in the box with the

printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.

Note: You might need to use the adapter

provided for your country/region to connect the printer to your telephone wall jack.

Note: If the phone cord that came with the

printer is not long enough, purchase a coupler at an electronics store that carries phone accessories to extend the length. You also need another phone cord, which can be a standard phone cord that you might already have in your

home or ofce. For more information, see the

user guide.

be able to fax successfully. Because phone cords

that you might be using in your home or ofce

can be different from the one provided with the printer, HP recommends that you use the phone cord that is provided with the printer.

2. Connect any other telephone equipment. For more

information about connecting and setting up additional devices or services with the printer, see the boxes in this section or see the user guide.

Note: If you encounter problems setting up the

printer with other equipment or services, contact the telephone company or service provider.

Tip: If you subscribe to a voicemail service on

the same phone line that you will use for faxing, you cannot receive faxes automatically. Because you must be available to respond in person to incoming fax calls, be sure to turn off the Auto Answer feature.

If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service or to obtain a separate telephone line for faxing.

CAUTION: If you use a phone cord other than

the one provided with the printer, you might not

1 Telephone wall jack 2 1-LINE port on printer

Set up and use fax

What is a distinctive ring service?

Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You

can set up the printer to answer incoming calls that have a specic ring pattern.

If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or

triple rings for a fax number. When the printer detects the specied ring pattern, it answers the call and

receives the fax.

For information about setting up distinctive ring, see “Step 3: Congure fax settings” on page 12.

Connecting to a DSL/ADSL line

If you subscribe to a DSL/ADSL service, follow these steps to connect the fax.

1. Connect the DSL/ADSL lter and telephone cord provided by your

DSL/ADSL service provider between the telephone wall jack and the

DSL/ADSL lter.

2. Connect the telephone cord provided with the printer between the

DSL/ADSL lter and the 1-Line port on the printer.

1 Telephone wall jack

2 DSL/ADSL lter and telephone cord (provided by your DSL/ADSL service provider)

3 Telephone cord provided in the box with the printer, connected to the 1-LINE port on the printer

Connecting additional equipment

Remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port.

If you are connecting additional equipment, such as a dial-up computer modem or a telephone, you will

need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

English

Note: If you subscribe to a DSL/ADSL service, connect the DSL/ADSL lter to the parallel splitter,

and then use the HP-provided telephone cord to connect the other end of the lter to the 1-Line port

on the printer. Remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a telephone set or telephone answering machine to the 2-EXT port. Next, connect the second port of the parallel splitter to the DSL/ADSL modem which is connecting to the computer.

1 Telephone wall jack 2 Parallel Splitter

3 DSL/ADSL lter (available from your DSL/ADSL service provider)

4 Phone cord provided with printer, connected to the 1-LINE port on the printer 5 DSL/ADSL Modem 6 Computer 7 Telephone, connected to the 2-EXT port on the printer

Set up and use fax

Step 2: Test fax setup

Test your fax setup to check the status of the printer and make sure it is set up properly for faxing.

The fax test does the following:

• Tests the fax hardware

• Veries the correct type of phone cord is

English

connected to the printer

• Checks that the phone cord is plugged into the

correct port

• Checks for a dial tone

• Checks for an active phone line

• Tests the status of your phone line connection

Step 3: Congure fax settings

Change fax settings to meet your needs after you have connected the printer to a phone line.

Tip: To use the same fax resolution and lighter/

darker settings for all faxes sent from the printer,

congure the settings as you wish, and then

select Set as Defaults.

1. From the Home screen on the printer control

panel, press the

2. Using the buttons on the right, scroll to and select Tools, and then select Run Fax Test.

The printer displays the status of the test on the display and prints a report with the results of the test. If the test fails, review the report for

information on how to x the problem, make the

suggested changes, and rerun the test. For additional troubleshooting information, see

“Problems setting up the printer” on page 20.

(Setup) button.

Where can I change fax settings?

You can congure fax settings using the following

tools:

Printer control panel

From the Home screen, press the button to the right of Fax, press the

then select the setting you want to congure.

(Setup) button, and

HP software

If you have installed the HP software on your

computer, you can congure fax settings using

the software that was installed on your computer. For more information about using these tools or

settings, see the user guide.

If you want to congure this setting… …do this:

Auto Answer

Set the answer mode to On if you want the printer to automatically receive incoming faxes. The printer will

answer calls after the number of rings specied in

the Rings to Answer setting.

Rings to Answer (Optional)

Set the number of rings to answer

Note: If an answering machine is connected

to the printer, the rings to answer for the printer must be set to a higher number than the answering machine.

1. From the Home screen on the printer control panel, press the

2. Using the buttons on the right, scroll to and select Fax Setup, and then select Auto Answer.

3. Scroll to and select ON or Off .

1. From the Home screen on the printer control

panel, press the

2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Rings to Answer.

3. Scroll to the desired number of rings, and then

press the button to the right of OK.

(Setup) button.

Set up and use fax

If you want to congure this setting… …do this:

Distinctive Ring

Change the answer ring pattern for distinctive ring.

Note: If you are using a distinctive ring service,

you can use more than one telephone number on the same telephone line. You can change this setting to enable the printer to determine automatically which ring pattern it should use for fax calls only.

Tip: You can also use the Ring Pattern Detection

feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.

1. Verify that the printer is set to answer fax calls automatically.

2. From the Home screen on the printer control panel, press the

3. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then

select Distinctive Ring. A message appears stating that this setting

should not be changed unless you have multiple phone numbers on the same telephone line.

4. Press the button to the right of OK, and then select Yes to continue.

5. Do one of the following:

Select the ring pattern assigned by your

•

telephone company to fax calls.

- Or -

Select Auto Detect, and then follow the

•

instructions on the printer control panel.

Note: If you are using a PBX phone system

that has different ring patterns for internal and external calls, you must call the fax number from an external number.

(Setup) button.

English

Fax Speed

Set the fax speed used to communicate between the printer and other fax machines when sending and receiving faxes.

Note: If you experience problems sending and

receiving faxes, try using a lower fax speed.

Fax Error Correction Mode

If the printer detects an error signal during the transmission and the error-correction setting is turned on, the printer can request that a portion of the fax be resent.

Note: If you have problems sending and

receiving faxes, turn off error correction. Also, turning off this setting might be useful when you are trying to send a fax to another country/ region or receive a fax from another country/ region or if you are using a satellite phone connection.

Volume

Change the volume of the printer sounds, including the fax tones.

1. From the Home screen on the printer control panel, press the

2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Fax Speed.

3. Scroll to and select the desired option, and then press the button to the right of OK.

1. From the Home screen on the printer control

panel, press the

2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Error Correction Mode.

3. Scroll to and Select On or Off, and then press the button to the right of OK.

1. From the Home screen on the printer control

panel, press the

2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Fax Sound Volume.

3. Scroll to select Soft, Loud, or Off, and then press

the button to the right of OK.

(Setup) button.

Set up and use fax

Use fax

In this section, you will learn how to send and receive faxes.

Send faxes

You can send faxes in a variety of ways. Using the

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printer control panel, you can send black-and-white or color faxes. You can also send faxes manually from an attached phone, which allows you to speak with the recipient before sending the fax.

You can also send documents on your computer as

faxes, without printing them rst.

Learn more!

See the user guide for more information about the following topics:

Send a fax using monitor dialing

•

Send a fax from a computer

•

Send a fax from memory

•

Schedule a fax to send later

•

Send a fax to multiple recipients

•

For information about nding the user guide, see

“Where is the user guide?” on page 4.

Send a fax from the printer control panel

1. Load your document print-side down on the

right-front corner of the scanner glass or print-side up in the automatic document feeder (ADF).

2. From the Home screen, press the button to the right of Fax.

3. Enter the fax number by using the keypad.

Tip: To add a pause in the fax number you

are entering, press * repeatedly, until a dash (-) appears on the display.

Send a fax from an extension phone

1. Load your document print-side down on the

right-front corner of the scanner glass or print-side up in the ADF.

2. From the Home screen, press the button to the right of Fax.

3. Dial the number by using the keypad on the phone that is connected to the printer.

Note: Do not use the keypad on the control panel

of the printer when manually sending a fax. You must use the keypad on your phone to dial the recipient’s number.

4. If the recipient answers the telephone, you can engage in a conversation before sending the fax.

4. Press the button to the right of Start Fax, and then press the button to the right of Black or Color.

Tip: If the recipient reports issues with the

quality of the fax you sent, you can try changing the resolution or contrast or your fax.

Proceed to the next step to transmit the fax.

5. When you are ready to send the fax, press the button to the right of OK, and then press the button to the right of Black or Color.

If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones. The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete.

Note: If a fax machine answers the call, you will

hear fax tones from the receiving fax machine.

Set up and use fax

Receive faxes

You can receive faxes automatically or manually.

Note: If you receive a legal-size or larger fax and

the printer is not currently set to use legal-size

paper, the printer reduces the fax so that it ts

on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages.

If you are copying a document when a fax arrives, the fax is stored in the printer’s memory until the

copying nishes. As a result, the number of fax pages

that can be stored in memory might be reduced.

Receive a fax automatically

If you turn on the Auto Answer option (the default setting) from the printer control panel, the printer automatically answers incoming calls and receives

faxes after the number of rings specied by the Rings to Answer setting. For information about conguring

this setting, see “Step 3: Congure fax settings” on

page 12.

Learn more!

See the user guide for more information about the following topics:

Reprint received faxes from memory

•

Poll to receive a fax

•

Forward faxes to another number

•

Set the paper size for received faxes

•

Set automatic reduction for incoming faxes

•

Block junk fax numbers

•

For information about nding the user guide,

see “Where is the user guide?” on page 4.

Faxes and your voice mail service

If you subscribe to a voicemail service on the same phone line that you will use for faxing, you cannot receive faxes automatically. Instead, turn off the Auto Answer setting so that you can receive faxes manually. Be sure you initiate the manual fax before the voicemail picks up the line.

English

Receive a fax manually

When you are on the phone, the person you are speaking with can send you a fax while you are still connected (called “manual faxing”).

You can receive faxes manually from a phone that is connected to the printer (through the 2-EXT port) or a phone that is on the same phone line (but not directly connected to the printer).

1. Make sure the printer is turned on and you have

paper loaded in the main tray.

2. Remove any originals from the document feeder

tray.

3. Set the Rings to Answer setting to a high number

to allow you to answer the incoming call before the printer answers. Or turn off the Auto Answer setting so that the printer does not automatically answer incoming calls.

If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing.

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.

5. When you hear fax tones from a sending fax machine, do the following:

a. From the Home screen on the printer control

panel, press the button to the right of Fax, press the button to the right of OK, and then press the button to the right of Receive Fax Manually.

b. After the printer begins to receive the fax,

you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Set up and use fax

Reprint received faxes from memory

If you turn on the Backup Fax Reception, received faxes are stored in memory, whether the printer has an error condition or not.

Note: If you set Backup Fax Reception as On

Error Only, faxes will not be stored in memory if the printer runs out of ink when receiving faxes.

Note: All faxes stored in memory are deleted

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from memory when you turn off the power. For more information about using this feature, see

the user guide. For information about nding the

user guide, see “Where is the user guide?” on page 4.

1. Make sure you have paper loaded in the main

tray.

Working with reports and logs

You can print several different types of fax reports:

Fax conrmation reports

•

Fax error reports

•

Fax Log

•

Other reports

•

2. From the Home screen on the printer control panel, press the

3. Using the buttons on the right, scroll to and select Fax Setup, select Fax Tools, and then select Reprint Faxes in Memory.

The faxes are printed in the reverse order from which they were received with the most recently

received fax printed rst, and so on.

4. If you want to stop reprinting the faxes in memory, press the

These reports provide useful system information about the printer.

Note: You can also view the call history on the

printer control panel display. To view the call history, from the Home screen on the printer control panel, press the button to the right of Fax, press the button to the right of Quick Contacts, and then, scroll to and select Call History. However, this list cannot be printed.

(Cancel) button.

(Setup) button.

To print a report

1. From the Home screen on the printer control

panel, press the

2. Using the buttons on the right, scroll to and select Fax Setup, and then select Fax Reports.

To clear the fax log

Note: Clearing the fax log also deletes all faxes

stored in memory.

1. From the Home screen on the printer control

panel, press the

2. Using the buttons on the right, do one of the

following:

Scroll to and select Tools.

•

- Or -

Scroll to and select Fax Setup, and then select

•

Fax Tools.

(Setup) button.

3. Scroll to the fax report you want to print, and then press the button to the right of OK.

3. Scroll to and select Clear Fax Log.

Set up and use fax

Fax and digital phone services

Many telephone companies provide their customers with digital phone services, such as the following:

• DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.)

• PBX: A private branch exchange (PBX) phone system

• ISDN: An integrated services digital network (ISDN) system.

• FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see the user guide.

HP printers are designed specically for use with

traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog

lters or converters when setting up the printer for

faxing.

Note: HP does not guarantee that the printer

will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. Contact your telephone company to determine which setup options are available for their line services.

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Set up wireless (802.11) communication

Complete the following steps in the order listed to establish a wireless connection to the printer.

Step 1: Install software for your printer

To set up wireless communication, run the installation

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program from the HP software CD provided with the printer. The installation program installs the software and creates a wireless connection.

Note: Before you set up wireless communication,

make sure the printer hardware is set up. For more information, see the setup poster that came with the printer or instructions on the printer control panel display.

Follow the instructions for your operating system.

1. Place the HP software CD into the computer, and

then follow the onscreen instructions.

Note: If the rewall software on your

Note: This section is only applicable to HP

Ofcejet 4620 e-All-in-One series.

2. Follow the instructions for your operating system. Windows: When prompted, click Network

•

(Ethernet/Wireless), and then follow the onscreen instructions.

Mac OS X: Double-click the HP Installer icon on

•

the software CD, and then follow the onscreen instructions.

3. If prompted, enter the wireless network name and

password.

What is my wireless network name and password?

While you are installing the software, you will be prompted to enter the wireless network name (also called an “SSID”) and a wireless password:

The wireless network name is the name of your

•

wireless network. Depending on the level of security required, your

•

wireless network might use either a WPA key or WEP passphrase.

If you have not changed the wireless network name or the wireless password since setting up your

wireless network, you can sometimes nd them on

the back or side of the wireless router. In addition, if you are using a computer running

Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then

click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not available in all languages.)

If you cannot nd the wireless network name and

password or cannot remember this information, see the documentation available with your computer or

with the wireless router. If you still cannot nd this

information, contact your network administrator or the person who set up the wireless network.

For more information about the network connections types, the wireless network name, and the wireless password (WPA passphrase, WEP key), see the user guide.

Set up wireless (802.11) communication

Step 2: Test the wireless connection

To test the wireless connection and make sure it is working properly, complete the following steps:

1. Make sure the printer is turned on and paper is

loaded in the tray.

2. On the printer control panel, press the

(Wireless) button.

3. Using the buttons on the right, scroll to and select Print Reports, and then select Wireless Test Report.

Change the connection type

The printer prints a report with the results of the test. If the test fails, review the report for information on how

to x the problem and rerun the test.

For additional troubleshooting information, see “Wireless (802.11) setup problems” on page 23.

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After you have installed the HP software and connected the printer to your computer or to a network, you can change the connection type.

To change from a wireless connection to a USB connection, connect the USB cable to the printer.

•

To change from a USB connection to a wireless connection, follow the instructions for your operating system.

•

Mac OS XWindows

1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software.

2. Click Convert a USB connected printer to wireless.

3. Follow the display instructions to complete

the setup.

1. Open HP Utility. (HP Utility is located in the Hewlett-Packard folder in the Applications

folder at the top level of the hard disk.)

2. Click Applications on the toolbar.

3. Double-click HP Setup Assistant, and then

follow the onscreen instructions.

Solve setup problems

The following sections provide help with problems you might have while setting up the printer.

Problems setting up the printer

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Make sure you have removed all packing tape

•

and material from outside and inside the printer. Make sure you use the SETUP cartridges that

•

came with your printer when you rst set up the

printer. Make sure you have loaded plain, white, unused

•

A4- or letter-size (8.5x11 inch) paper in the printer.

Make sure that any cords and cables that you are

•

using are in good working order. Make sure you have securely connected the

•

power cord and that the power source is working properly.

If you need more help, see the user

guide. For information about nding

the user guide, see “Where is the user guide?” on page 4.

blinking. When the printer is rst turned on, it

takes approximately 45 seconds to warm up. Make sure the printer is displaying the home

•

screen and that no other lights on the printer control panel are lit or blinking.

Make sure you have correctly loaded paper in the

•

tray and that the paper is not jammed in the printer.

Make sure you have closed all latches and covers

•

properly.

Make sure the (Power) light is on and not

•

How do I install the user guide?

Depending on the option you select when you install the HP software, the user guide might not be installed on your computer.

To install the user guide, complete the following steps:

1. Insert the software CD provided with the printer

into your computer, and then follow the onscreen instructions.

2. In the screen showing recommended software,

select the option for your operating system:

Windows: Select the option with “Help” in

•

the name. Mac OS X: Select the HP Recommended

•

Software option.

3. Follow the onscreen instructions to nish

installing the user guide.

Tip: If you cannot nd the HP software CD or if

your computer does not have a CD or DVD drive, you can download the HP software from HP’s support website (www.hp.com/go/ customercare). From this website, search for your printer, and then select Software & Driver Downloads. Select your operating system, select the option for driver downloads, and then select the option that has “Full Feature Software and Drivers” in the name.

Solve setup problems

Problems installing the software

Before installing software, make sure that all other

•

programs are closed. If you are using a computer running Windows,

•

make sure that you are specifying the correct drive letter if the computer does not recognize the path to the CD drive that you type.

If the computer cannot recognize the HP software

•

CD in the CD drive, inspect the HP software CD for damage. You can also download the HP

Problems setting up fax

This section contains information about solving problems you might have when setting up fax for the printer.

Note: If the printer is not set up properly for

faxing, you might experience problems when sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax

software from the HP website (www.hp.com/go/ customercare).

If you are using a computer running Windows

•

and are connecting using a USB cable, make sure that the USB drivers have not been disabled in the Windows Device Manager.

test report to check the status of the printer. The test will fail if the printer is not set up properly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see “Step 2: Test fax setup” on page 12.

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Step 1: Check the fax setup

Check the status of the printer and make sure it is set up properly for faxing. For more information, see “Set up and use fax” on page 9.

Tip: If you receive a fax communication error

that includes an error code, you can nd an

explanation of the error code at HP’s support website (www.hp.com/go/customercare). If prompted, choose your country/region, and then type “fax error codes” in the Search box.

If you are unable to solve the problems using the suggestions provided in the fax test, go to Step 2.

Step 2: Check the list of possible problems

If you have run the fax text but are still having problems setting up fax, check the following list of possible problems and solutions:

Solve setup problems

The printer is having problems sending and receiving faxes

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• Make sure you use the phone cord or adapter that came with the printer. (If you do not use this phone cord or adapter, the display might always show Phone Off Hook.)

• Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment is not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial-up modem to send email or access the Internet.

• If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the printer directly to the telephone wall jack.

• Make sure that one end of the phone cord is connected to the telephone wall jack, while the other end is connected to the port labeled “1-LINE” on the back of the printer.

• Try connecting a working phone directly to the telephone wall jack and check for a dial tone. If you do not hear a dial tone, contact your telephone company to check the line.

up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.

• Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. Phone lines with poor sound quality (noise) can cause faxing problems. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.

• If you are using a DSL/ADSL service, make sure that you have a DSL/ADSL lter connected. Without the lter, you cannot fax successfully.

• If you are using either a PBX or an ISDN

converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region.

• If you are using a Fax over IP service, try to use a slower connection speed. If this does not work, contact your Fax over IP service’s support department.

• Make sure you connect the printer to an analog phone line, or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If it does not sound like a normalsounding dial tone, it might be a phone line set

The printer can send faxes but cannot receive faxes

• If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings.

• If Auto Answer is set to Off, or if you subscribe to a voicemail service on the same phone line that you will use for faxing, you can only receive faxes manually.

• If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically.

• If you have an answering machine on the same phone line with the printer:

- Check that the answering machine is working properly.

- Make sure the printer is set to receive faxes automatically.

- Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine.

- Disconnect the answering machine and then try receiving a fax.

- Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.

• Other equipment using the same phone line might be causing the fax test to fail. You can disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes, then one or more of the other equipment is causing problems. Try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem.

Solve setup problems

The printer cannot send faxes but can receive faxes

• The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press the * button repeatedly, until a dash (-) appears on the display.

• If you are having problems sending a fax manually from a phone that is connected directly to the printer—and if you are in the following countries/regions—you must use the keypad on the telephone to send the fax:

Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam

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Wireless (802.11) setup problems

Note: This section is only applicable to HP

Ofcejet 4620 e-All-in-One series.

This section provides information about solving problems you might encounter when connecting the printer to your wireless network.

Follow these instructions in the order listed.

After resolving the problems…

After you resolve any problems and have successfully connected the printer to your wireless network, complete the following steps for your operating system:

Windows

1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software.

2. Click Connect a new printer, and then select

the type of connection you want to use.

Note: If you are still encountering problems, see

the problem-solving information in the user guide.

(For information about nding the user guide,

see “Where is the user guide?” on page 4.) Or visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting).

Mac OS X

1. Open HP Utility. (HP Utility is located in the Hewlett-Packard folder in the Applications

folder at the top level of the hard disk.)

2. Click the Applications icon on the HP Utility toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions.

Solve setup problems

Step 1: Make sure the wireless (802.11) light is turned on

If the blue light near the printer’s wireless button is not lit, the wireless capabilities might not have been turned on.

To turn on wireless, press the the printer control panel. If you see a Wireless is Off option in the list, using the buttons on the right, select

(Wireless) button on

Wireless Settings, select Wireless: On/Off, and then select On.

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Step 2. Make sure the computer is connected to the network

Make sure your computer is connected to your wireless network. If the computer is not connected to the network, you cannot use the printer over the network. If you are unable to get your computer

connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer.

Step 3. Restart components of the wireless network

Turn off the router and the printer, and then turn them

back on in this order: router rst and then the printer.

If you still are unable to connect, turn off the router, printer, and your computer, and then turn them back

on in this order: router rst, then the printer, and

then the computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue.

Step 4. Run the Wireless Test Report

For wireless networking issues, run the Wireless Test Report.

For more information, see ”Step 2: Test the wireless connection” on page 19.

Tip: If the Wireless Test Report indicates the

signal is weak, try moving the printer closer to the wireless router.

Reducing interference

The following tips might help reduce the chances for interference in a wireless network:

Keep the wireless devices away from large

•

metal objects, such as ling cabinets, and

other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.

Keep the wireless devices away from large

•

masonry structures and other building structures as these objects can absorb radio waves and lower signal strength.

Position the access point or wireless router in

•

a central location in line of sight with the wireless devices on the network.

Keep all wireless devices on the network

•

within range of one another.

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