HP OFFICEJET 330, Officejet 350 User Manual
HP OfficeJet Series 300
Printer Fax Copier Scanner
Technical Support Solutions Guide
Model 300
(PrinterFaxCopier Only)
Model 330
Model 350
1
Product Information
Subject Page
Introduction 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Description 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview of Product Capabilities 1-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Features 1-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Simultaneous Tasking Features 1-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Specifications 1-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Cartridges 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Programs 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Tray Capacities 1-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Print Area 1-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering Information 1-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Information 1-1
Introduction
This Technical Support Solutions Guide contains information necessary to support the HP OfficeJet Series 300
Printer/Fax/Copier/Scanner family of products. Although model and country-specific functionality may differ across
the HP OfficeJet product line, the support and service strategy is consistent. The products covered in this guide will be
commonly referred to as the HP OfficeJet Series 300 except where model or country-specific differences are noted.
This guide is divided into six chapters as follows:
D Chapter 1 Product Information
D Chapter 2 Installation and Configuration
D Chapter 3 Routine Maintenance
D Chapter 4 Calibration and Adjustment
D Chapter 5 Problem Resolution
D Chapter 6 Service and Support Information
This Technical Support Solutions Guide is designed to be used with the HP OfficeJet Models 300, 330, and 350 User’s
Guides as a complete technical support reference package. Typical user setup tasks are contained in the User’s Guides
and answers to questions related to such tasks can be found there. Refer to the User’s Guide for your model when
questions about setup, user settings and use are encountered. Refer to this guide for information on troubleshooting
and service and support programs.
Product Description
The HP OfficeJet Model 300 is a plain paper, thermal inkjet printer,facsimile(fax),convenience copier machine. The
HP OfficeJet Models 330 and 350 are plain paper, thermal inkjet printer, facsimile (fax), convenience copier, and
scanner machines. Models 330 and 350 can also fax documents directly from a personal computer (PC) or scan
documents into a PC. The Model 350 includes optical character recognition (OCR) software from Caere. For
answers to questions about the OCR software, contact Caere directly. All members of this series are CCITT/ITU
group 3-ECM compatible. Designed to fit on a desktop, they weigh 9.55 kg (21 lb). HP OfficeJet Series 300 machines
have a full-featured printer, which can be used with your PC and either Windows or DOS drivers. Each has 256 KB of
printer memory and a 16 KB printer buffer. The built-in fax machine feature provides many advanced fax features
including speed dialing capability for 65 stations, with a 10 seconds per page transmission speed and 24 page fax
memory. As a convenience copier, HP OfficeJet Series 300 machines can be set to copy up to 99 copies of an original
at a speed of 50 seconds per page. The Model 330 and 350 versions of the HP OfficeJet Series 300 use Eclipse FAX
SE which provides the ability to send faxes directly from the PC, receive faxes to the PC, and scan images into
PC-based files. HP OfficeJet Series 300 machines also use a management function that allows them to be set up from
the PC using Windows-based menus. All HP OfficeJet Series 300 machines use cut–sheet plain paper (100 sheet
paper tray capacity) and a thermal inkjet cartridge.
R
Product Information1-2
SL1
HP OfficeJet Model Series 300 Printer/Fax/Copier/Scanner
Overview of Product Capabilities
The following table provides an overview of HP OfficeJet Series 300 capabilities.
Overview of HP OfficeJet Series 300 Capabilities
Model 300 Model 330 Model 350
Print from a PC
Receive a Fax
Fax from the Automatic
Document Feeder (ADF)
Fax from memory
Copy from the ADF
Print from a PC
Fax from a PC
Receive a fax to a PC
Scan a document to a PC
Scan a document to a PC
with OCR*
Note: The Optical Character Recognition (OCR) package used with the Model 350
is OmniPage Limited Edition.
Product Information 1-3
Product Features
The following table lists the features of the HP OfficeJet Series 300 printer/fax/copier/scanner described in this guide.
HP OfficeJet Series 300 Features
Feature Description
Shares a single line with the telephone and a
telephone answering machine (TAM)
Speed dialing A two-digit number represents a telephone number.
Fax settings Settings allow the user or service person to customize
Halftone scanning The ability to interpret shades of gray into dot
Error Correction Mode Detects errors that occur during the transmission of a
Automatic Journals The HP OfficeJet can be set to print a summary sheet
Print from PC functionality Allows printing of print jobs from the personal
Copy functionality Allows for up to 99 copies of an original, includes
Polling and being polled Ability to have a document ready for retrieval by
Sending faxes at deferred times The ability to delay fax transmissions to another
Automatic and fixed print reduction modes Print reduction modes which fit an incoming
Automatic and manual redialing Automatically redials if the line is busy or no
Backup (Out-of-paper, out-of-ink) reception Stores incoming faxes and print jobs in memory if
Remote diagnostics Allows remote access to all user settings and
Sending to multiple fax numbers The ability to send a document to multiple (up to 10)
(Continued on next page)
Answering machine answers all calls. While your
greeting plays, the HP OfficeJet listens for a fax tone.
If fax tone is detected, the HP OfficeJet takes the call.
Provides quick and easy dialing for up to 60 locations and 5 groups of numbers.
the fax for specific needs.
patterns to produce an appearance of gray in an
image. Improves the image quality of photographs.
document and automatically requests resending of
the erroneous portion.
of each transaction or polling operation, to print a
journal of the last 30 transactions, print a record of
the speed dial numbers stored in memory, print a
menu structure diagram with current settings and to
print self-test and demo reports.
computer, when using appropriate printer driver.
copy reduction.
another fax station and to call other fax stations to
retrieve information.
station until a user-set time is reached.
document onto a given paper size.
answer; retains the last number dialed. Redials up to
5 times at 5 minute intervals.
out of paper or ink, or paper or ink is not installed.
machine parameters.
fax numbers.
Product Information1-4
HP OfficeJet Features (Continued)
Feature Description
Memory reception capacity Depending upon amount of information on pages
sent, memory allows for up to 24 page storage.
One-touch feature Ten programmable one-touch keys are provided for
easier, speedier faxing.
Fax to/from PC functionality
(HP OfficeJet Models 330 and 350 only, using the
Eclipse FAX SE software program provided)
The ability to send and receive faxes from the PC
using Eclipse FAX SE functionality. Faxes can be
sent directly from the PC without printing them and
faxes can be received either to paper or to the PC
The Model 300 can receive and print a fax sent from
where they can be viewed, filed or printed.
a remote PC over the telephone line, but it cannot
receive and upload a fax to a local PC.
HP OfficeJet Series 300 Manager Allows the user to setup and monitor the status of the
HP OfficeJet from the PC using Windows-based me-
nus.
Convenience Scanning
(HP OfficeJet Models 330 and 350 only)
Provides a convenience scanner to scan images into
PC-based files.
Software Programs Windows and DOS printer drivers, a scanner driver
and printer fonts are provided.
Product Information 1-5
Simultaneous Tasking Features
If HP OfficeJet
The HP OfficeJet Series 300 is capable of performing several tasks at the same time. Use the following chart as a
reference of which tasks can be performed simultaneously. Attempting to perform concurrent tasks not supported
may result in a display message or error condition.
Can I?
Series 300 is ...
Send
a print job
Receive
a paper fax
All HP OfficeJet Series 300s HP OfficeJet 330 and 350
Printing
a PC file
Printing
a paper fax
Receiving
a paper fax
Sending
a paper fax
Copying Yes
Receiving
a PC fax
Sending
a PC fax
Scanning Yes Yes No
Yes
prints when
first print
job ends
Yes
prints when
fax printing
ends
Yes
prints when
fax printing
ends
Yes No
prints when
copying ends
Yes No
Yes No
Yes
prints when
PC print
job ends
Yes
prints when
first print
job ends
No
phone line is
being used
phone line is
being used
Yes
prints when
copying ends
phone line is
being used
phone line is
being used
Send
a paper fax
Yes Yes Yes Yes
Yes Yes Yes Yes
No
phone line is
being used
No
phone line is
being used
No
ADF is
being used
No
phone line is
being used
No
phone line is
being used
ADF is
being used
Receive
a PC fax
No
phone line is
being used
No
phone line is
being used
Yes Yes No
No
phone line is
being used
No
phone line is
being used
Yes Yes No
Send
a PC fax
Yes (with
delay) sent
as soon as
first fax is
complete
Yes (with
delay) sent
as soon as
first fax is
complete
Yes (with
delay) sent
as soon as
first fax is
complete
Yes (with
delay) sent
as soon as
first fax is
complete
Scan
to the PC
Yes
No
ADF is
being used
ADF is
being used
Yes
Yes
ADF is
being used
Product Information1-6
The following task combinations can be performed simultaneously.
1. An incoming fax will be stored in memory while:
faxes in memory are printing
a local copy is printing
a print job is printing
a report is printing
2. A fax can be sent from the automatic document feeder while:
faxes in memory are printing
a print job is printing
a report is printing
3. Print jobs can be printed while:
a fax is being sent from the automatic document feeder
a delayed send fax from memory is being sent
a delayed send fax from the automatic document feeder is being sent
a broadcast fax from memory is being sent
a document is polled from the automatic document feeder
4. A delayed send fax from memory can be sent while:
a print job is printing
5. A broadcast fax from memory can be sent while:
a print job is printing
6. A delayed send fax from the automatic document feeder can be sent while:
a print job is printing
7. Remote fax machines can poll the HP OfficeJet Series 300 machine while:
faxes in memory are printing
a print job is printing
a report is printing
8. Faxes in memory can be printed while:
an incoming fax is stored in memory (and takes over the display)
Product Information 1-7
Product Specifications
Review the following table for product specifications of the HP OfficeJet Series 300 machines.
HP OfficeJet Series 300 Specifications
Function Specification Description
Overall Specifications Dimensions 17.25 w x 15.5 d x 11.125 h (inches)
438 w x 394 d x 283 h (mm)
Weight 19.5 lb (8.85 kg)
Power Source (autoranging) 100-240 Vac, 1.0 A, 50-60 Hz
Power Consumption 10 watts at idle, 45 watts maximum
Operating Environment Temperature range for best print quality:
15°C (59°F) to 35°C (95°F)
Allowable temperature/humidity range: 5°C
(41°F) to 40°C (104°F), 15-80% RH non-
condensing
Maximum noise level generated:
Sound Power, LwAd = 6.4 B(A)
Sound Pressure, LpAm = 50 dB(A)
Printer Specifications Print Method Plain paper drop-on-demand thermal inkjet
Printer Memory 16 KB printer buffer
Printer Command Language HP PCL Level 3
Printer Interface Parallel (Bi-Centronics)
Resolution
(dots per inch = dpi)
Print Speed
(page(s) per minute = ppm)
Windows:
Presentation mode = 600 x 300 dpi with
REt
Normal mode = 600 x 300 dpi with RE
Fast mode = 300 dpi
DOS (text):
Letter quality = 600 x 300 dpi with RE
Draft quality = 300 dpi with ink reduction
Windows print speed:
Presentation mode = 1 ppm
Normal mode = 2.5 ppm
Fast mode = 3 ppm
DOS print speed:
(characters per second = cps
(characters per inch = cpi)
Paper Sizes U.S. letter = 8.5 x 11 in.
Product Information1-8
Letter quality = 167 cps at 10 cpi
Draft quality = 240 cps at 10 cpi
U.S. legal = 8.5 x 14 in.
European A4 = 210 x 297 mm
Executive = 7.25 x 10.5 in
U.S. No. 10 envelope = 4.12 x 9.5 in
European DL envelope = 220 x 110 mm
U.S. transparency = 8.5 x 11 in.
European A4 transparency = 210x297 mm
Function Specification Description
Printer Specifications
(continued)
HP OfficeJet Series 300 Specifications (continued)
Internal Fonts Courier (Portrait Orientation):
Pitch: 5, 10, 16.67, 20 cpi
Point size: 6, 12 pt.
CG Times (Portrait Orientation):
Pitch: Proportional
Point size: 5, 6, 7, 8, 10, 12, 14 pt.
Letter Gothic (Portrait Orientation):
Pitch: 6, 12, 24 cpi
Point size: 6, 12 pt.
Univers (Portrait Orientation):
Pitch: Proportional
Point size: 5, 6, 7, 8, 10, 12, 14 pt.
Courier (Landscape Orientation):
Pitch: 10, 16.67, 20 cpi
Point size: 6, 12, 24 pt.
Letter Gothic (Landscape Orientation):
Point and Pitch: 6, 12, 24 pt for 12, 24 cpi;
4.75, 9.5, 19 pt for 16.67 cpi
Character Set Support PC-8, HP Roman 8, PC-8
Danish/Nor, UK ISO 4, German ISO 21,
French ISO 69, Italian ISO 15, Nor v.1 ISO
60, Swed Names ISO 11, Spanish ISO 17,
ASCII, Portug ISO 16, PC-850, ECMA-94
Latin 1, HP Legal
Printing Margins
(These numbers represent the
maximum printable area for this
device. However, your printer
driver may create a smaller
printable area.)
U.S. letter-size paper:
Top margin = 1.0 mm 〈± 1.0 mm)
Bottom margin = 10.9 mm (± 0.6 mm)
Left margin = 6.4 mm (± 1.0 mm)
Right margin = 6.4 mm (± 1.0 mm)
European A4-size paper:
Top margin = 1.0 mm 〈± 1.0 mm)
Bottom margin = 10.9 mm (± 0.6 mm)
Left margin = 3.4 mm (± 1.0 mm)
Right margin = 3.4 mm (± 1.0 mm)
Vertical Alignment ±0.002 in.
Scalable TrueTypet Fonts
for MicrosoftE Windows
Arial Black, CG Goudy Old Style,
Phyllis, Graphite Light, CG Poster
Bodoni, Lucida
Casual, Gill Sans
Shadow, Milestone Font, Signet
Roundhand, and PL Benguiat Frisky
Product Information 1-9
HP OfficeJet Series 300 Specifications (continued)
Function Specification Description
Printer Specifications
(continued)
Software Compatibility Microsoft Windows 3.1
Microsoft Windows 95
MS Word for Windows (6.0 and above)
WordPerfect for Windows (6.0a and above)
WordPro (Ami Pro) for Windows
(3.0 and above)
MS Excel for Windows (5.0)
Lotus 1-2-3 for Windows (4.0 and above)
Also compatible with DOS application
HP DeskJet 520
Fax Specifications Coding Schemes MH, MR, MMR
Compatibility CCITT/ITU Group 3
Distinctive Ring Detect Yes
Image Memory 24 pages (CCITT/ITU chart #1, about
400 kB)
Modem Speed 9600, 7200, 4800 and 2400 bits per second
Paper Sizes U.S. letter = 8.5 x 11 in.
U.S. legal = 8.5 x 14 in.
European A4 = 210 x 297 mm
Paper Weight (faxes sent) 16 to 24 lb (60 to 90 g/m2)
Scan Margins (faxes sent) Top margin = 3.0 mm ± 3.0 mm
Bottom margin = 0.0 mm ± 4.0 mm
Center line = 0.0 mm ± 2.5 mm
Width = 216.2 mm ± 2.6 mm
Scan Resolution Standard = 203 x 98 dpi
Fine = 203 x 196 dpi
Photo = 203 x 196 dpi (dithered)
Scan Width Maximum = 8.5 inches (216 mm)
Speed Dialing 60 locations and 5 groups
One-Touch Dialing 10 of the 60 Speed Dial locations
Transmission Speed 10 seconds per page
(CCITT/ITU chart #1 using ECM)
Reception Speed 20 seconds per page
(CCITT/ITU chart #1 using ECM)
Copier Specifications Copy Speed 50 seconds per page
Copier Resolution Fine or Standard = 300 x 300 dpi (Bi-level)
Photo = 300 x 300 dpi (grayscale)
Paper Sizes U.S. letter = 8.5 x 11 in.
U.S. legal = 8.5 x 14 in.
European A4 = 210 x 297 mm
Multiple Copies Up to 99 (per full paper tray)
Copy Reduction 100%, 95%, 90%, 85%, 80%,
75% (Legal-to-Letter), 70%
Product Information1-10
HP OfficeJet Series 300 Specifications (continued)
Function Specification Description
Copier Specifications
(Continued)
PC Scan
Specifications
Scan Margins Top margin = 3.0 mm ± 3.0 mm
Bottom margin = 2.0 mm ± 3.0 mm
Left: U.S. letter = 0.0 mm ± 3.0 mm
A4 = 0.0 mm ± 0.0 mm
Right: U.S. letter = 0.0 mm ± 3.0 mm
A4 = 0.0 mm ± 0.0 mm
Width = 216.2 mm ± 2.6 mm12
Scan Width Maximum = 8.5 inches (216 mm)
Current Connectivity TWAIN 1.6 Interface
Scan Resolution Software Determined
203 x 196 dpi
or 300 x 196 dpi
Print Cartridges
The HP OfficeJet uses one high–capacity black print cartridge, HP part number 51626A.
When printing text only on letter-size media, ink lasts, on average, about 1000 pages. Text used was CCITT/ITU test
image number 1, the Slerexe Company letter. If text of greater density is printed or quality mode is used, results may
vary considerably. Ink cartridge longevity is also affected by larger paper sizes containing more printed matter or
photos or illustrations. If the ink lasts much less than 1000 pages, ensure that you have removed both pieces of tape
from the print cartridge before beginning to use it, and that the conductive part of the cartridge surface is clean.
Software Programs
Several software programs and drivers are provided. The Eclipse FAX SE is provided and used with Models 330 and
350. The HP OfficeJet Series 300 Manager programs and Windows drivers are provided with all models.
Eclipse FAX SE allows the user to send high-quality faxes directly from the PC, receive faxes to the PC,
and scan images into PC-based files.
HP OfficeJet Series 300 Manager lets the user setup the HP OfficeJet Series 300 from the PC, using
Windows-based menus, rather than the device’s front panel. The Manager also serves as a status monitor,
displaying information and error messages. It also tells the user whether or not the HP OfficeJet Series
300 is properly connected.
Windows drivers are provided. A DOS driver is provided with many applications, but one may be ordered
separately from Hewlett Packard. See “Ordering Information” later in this chapter for information on how
to order the DOS driver.
Media
An HP OfficeJet Series 300 works with ordinary bond and photocopy papers. Paper properties are subject to change by
paper manufacturers, and Hewlett-Packard has no control over such changes. For optimum print quality, test paper
(printing on both sides) for suitability, before you purchase large quantities.
Use plain bond or white photocopy paper of high quality. It should be free of:
Carbon Loose Particles
Cuts or tears Dust
Grease spots Curled, bent or frayed edges
Product Information 1-11
Colored bond and photocopy paper (such as pink, yellow, or blue) can be used, as long as it meets these specifications:
D Paper Size U.S. letter 8 1/2 in x 11 in, (216 x 279 mm)
U.S. legal 8 1/2 in x 14 in, (215 x 356 mm)
Executive 7.25 x 10.5 in, (184 mm x 267 mm)
A4 metric 8.27 x 11.7 in, (210 mm x 297 mm)
D Envelope Size U.S. No. 10 4.12 x 9.5 in, (105 x 241 mm)
European DL 8.66 x 4.33 in, (220 x 110 mm)
D Paper Type Cut sheet
D Cut Edge Conditions Sharp blade cut, with no visible fray
D Finishing Dimensions ± 0.0313 inch of nominal, corners 90_± 0.20_
D Paper Grain Long grain
D Moisture Content 4% to 6% by weight
D Opacity 84% minimum
D Packaging Polylaminated moisture-proof ream wrap
D Paper weight 60 to 135 g/m
2 (
16 lb to 36 lb), 75 g/m
2 (
20 lb) recommended
D Wax Pick 2 inch minimum (Dennison)
When loading paper, observe the following precautions:
D Handle all paper by the edges only
D Load all paper types the same way
D Use only one paper type in the printer’s paper tray at a time
D Always load paper print side up in the media tray
Plain paper has a print side which is not visible to the naked eye, so before removing paper from its package for use in
the printer, check the outside package label. Always load the paper into the machine with the print side facing down.
The print side will be indicated by an arrow or other symbol on the label.
Avoid the following types of media:
D Paper greater than 135 g/m
2
(36 lb) or less than 60 g/m
2
(16 lb)
D Paper with cutouts or perforations
D Multiple part forms
D Carbon copy forms
D Paper sizes other than those listed in this document
Product Information1-12
Media Tray Capacities
Sheet capacity for the various paper tray is as follows:
Access door assembly (automatic document feed tray for faxes to be sent)
2
= 20 pages (paper weight ≤ 20 lb or 75 g/m
)
Minimum paper width = 6 in. (152 mm)
Maximum paper width = 8.5 in. (216 mm)
Maximum paper length = 17 in. (432 mm)
2
Input Tray = 100 sheets at a paper weight ≤ 20 lb (75 g/m
) or 20 envelopes (U.S. No. 10 or European
DL)
2
Output tray = 100 sheets at a paper weight ≤ 20 lb (75 g/m
)
Product Information 1-13
Media Print Area
Maximum printable area for the HP OfficeJet is dependent upon the media size being used. The printable areas for the
media sizes are shown in the following diagram. Data on the minimum margins that can be set effectively and the
amount of variation in those margins is shown in the table above the diagram. The minimum margins are also shown
on the diagram.
Paper Size Left Margin
U.S. Letter
8.5 x 11 in.
0.25 in. ± 0.04 in.
(6.4 mm ± 1.0 mm)
(215 x 279 mm)
European A4
210 x 297 mm
3.4 mm ± 1.0 mm
(0.13 in. ± 0.04 in.)
(8.27 x 11.7 in.)
1.0 mm
(0.04 in.)
Printable area
Letter: 8.0 by 10.5 in.
(203 by 267 mm)
Right Margin Top Margin Bottom Margin
0.25 in. ± 0.04 in.
(6.4 mm ± 1.0 mm)
3.4 mm ± 1.0 mm
(0.13 in. ± 0.04 in.)
0.04 in. ± 0.04 in.
(1.0 mm ± 1.0 mm)
1.0 mm ± 1.0 mm
(0.04 in. ± 0.04 in.)
Paper Size:
U.S. Letter 8.5 x 11 in. (215 x 279 mm)
U.S. Legal 11 x 14 in. (279 x 356 mm)
European A4 210 x 297 mm (8.27 x 11.7 in.)
0.42 in. ± 0.02 in.
(10.9 mm ± 0.06 mm)
10.9 mm ± 0.06 mm
(0.42 in. ± 0.02 in.)
Legal: 8.0 by 13.5 in.
(203 by 343 mm)
A4 198 by 284 mm
(7.8 by 11.2 in.)
10.9 mm
(0.42 in.)
U.S. = 0.25 in. (6.4 mm)
A4 = 3.4 mm (0.13 in.)
Maximum Media Print Area
U.S. = 0.25 in. (6.4 mm)
A4 = 3.4 mm (0.13 in.)
Product Information1-14
Ordering Information
Information on ordering exchange units under the HP Exchange program is provided with the program information in
Chapter 6 of this manual.
To order the supplies and accessories listed in the table below, contact your HP dealer. If your dealer is out of stock,
you can order directly from HP for fast shipping service:
Within the U.S.: Call 1-800-538-8787 for all supplies/accessories except documents.
Call 1-800-227-8164 to order user’s guides and technical reference guides.
Outside the U.S.: For phone numbers and addresses of contacts in Australia, Europe, China, India and Korea,
refer to the appropriate Product Support table in Chapter 6. The various countries have
different organizations to contact for support.
Availability, technical information and items shipped with the HP OfficeJet are subject to change without notice.
Ordering Information
Supply/Accessory HP Reorder Part Number
Centronics Parallel Interface Cable (shielded) HP C2950A (2 meter), or HP C2951A (3 meter)
High Capacity InkJet Print Cartridge 51626A
Media
HP Premium Transparency Film (U.S. Letter)
HP Premium Transparency Film (European A4)
HP Premium Glossy Paper (U.S. Letter)
HP Premium Glossy Paper (European A4)
HP OfficeJet and HP OfficeJet Series 300 User’s
Guides
United States (English)
Australia (English)
France (French)
German (German)
Netherlands (Dutch)
United Kingdom (English)
India (English)
Korea (Hungu)
China (Chinese)
HP DeskJet 500 Series Technical Reference Guide C2170-90099
Access Door (see diagram on next page) C2890-60064
Tray Wire (Document Catch) (see diagram on next
page)
Output Tray Assembly (see diagram on next page) C4661-60004
Tray Bridge (see diagram on next page) C4661-40006
Input Tray Assembly (see diagram on next page) C4661-60003
DOS Drivers C2890-10012 (Call HP Driver Distribution Center,
C3834A
C3835A
C3836A
C3837A
Model 300 Model 330 Model 350
C4662-90001 C4661-90001 C4663-90001
C4661-90021
C4661-90003
C4661-90005
C4661-90011
C4661-90000
C4662-90020
C4661-90018
C4662-90016
C4661-80001
Ph (303) 339-7009. Ask for the DOS Driver for HP
OfficeJet.)
Product Information 1-15
Access Door Assembly
Tray Wire (Document Catch)
Output Tray Assembly
Tray Bridge
Input Tray Assembly
Product Information1-16
2
Installation and Configuration
Subject Page
Introduction 2-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Printer Driver Software 2-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Microsoft Windows 3.1 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Microsoft Windows 95 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using DOS software applications 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware and Software Requirements 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the HP OfficeJet Series 300 Software 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Running the HP OfficeJet Series 300 Manager 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Running Eclipse FAX SE from the HP OfficeJet Series 300 Manager 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Parameters and Solving Problems with the OfficeJet Service
Application 2-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Running the Service Application 2-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP OfficeJet Service Application Characteristics 2-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Parameters 2-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a Parameter Report 2-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the Front Panel Language 2-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Remote Service 2-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Other PC Fax Programs With Models 330 and 350 2-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Control Panel and One-Touch Overlays 2-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Print Cartridge 2-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing an Interface Cable for Printing 2-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Power Cord 2-19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Tray Wire 2-19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing an Access Door Assembly 2-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing an Output Tray 2-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing an Input Tray 2-21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Paper in the Input (Paper) Tray 2-22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Envelopes in the Input (Paper) Tray 2-23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the Paper Size in the Front Panel Menu 2-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up for Printing 2-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up for Faxing (U.S. and Australian Installations) 2-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive fax calls only – no voice calls, on a dedicated fax line 2-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive fax and voice calls at the same phone number – without an answering machine 2-27. . . . . . . . . . . . .
Receive fax and voice calls at the same phone number – with an answering machine 2-28. . . . . . . . . . . . . . .
Receive fax and voice calls on the same line with distinctive ring 2-29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up for Distinctive Ring 2-30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the Reception Mode for Incoming Calls 2-31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the Number of Rings to Answer 2-32. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting Tone or Pulse Dialing 2-33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering the Date and Time 2-34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering the Header Information (company name and fax number) 2-35. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up for Faxing (U.K. Installation) 2-37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive fax calls only – no voice calls, on a dedicated fax line 2-38. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive fax and voice calls at the same phone number – without an answering machine 2-38. . . . . . . . . . . . .
Receive fax and voice calls at the same phone number – with an answering machine 2-39. . . . . . . . . . . . . . .
Setting Up for Faxing (Germany Installation) 2-40. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive fax calls only – no voice calls, on a dedicated fax line 2-41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation and Configuration
2-1
Subject Page
Setting Up for Faxing (Germany Installation) (Continued)
Receive fax and voice calls at the same phone number – without an answering machine 2-41. . . . . . . . . . . . .
Receive fax and voice calls at the same phone number – with an answering machine 2-42. . . . . . . . . . . . . . .
Setting Up for Faxing (France Installation) 2-43. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive fax calls only – no voice calls, on a dedicated fax line 2-44. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive fax and voice calls at the same phone number – without an answering machine 2-44. . . . . . . . . . . . .
Receive fax and voice calls at the same phone number – with an answering machine 2-45. . . . . . . . . . . . . . .
Setting Up for Faxing (Netherlands Installation) 2-46. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive fax calls only – no voice calls, on a dedicated fax line 2-47. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive fax and voice calls at the same phone number – without an answering machine 2-47. . . . . . . . . . . . .
Receive fax and voice calls at the same phone number – with an answering machine 2-48. . . . . . . . . . . . . . .
Installation and Configuration
2-2
Introduction
In this chapter contains information about installing the software applications provided with HP OfficeJet Series 300,
including the:
Printer Drivers
(including Windows driver software)
HP OfficeJet Series 300 Software
(including the HP OfficeJet Series 300 Manager and Eclipse FAX SE (PC fax applications)
Included is information about installing the:
control panel overlay (if a new one is being installed)
print cartridge
interface cable for printing
power cord
Instructions for installing the following customer orderable and installable parts are provided:
access door assembly
output tray assembly
input tray assembly
tray wire (document catch) (installation is optional)
Also provided is information on how to:
load paper
load envelopes
set the paper size in the menu
set up for printing
set up for faxing
Using Printer Driver Software
Detailed information on each of the software installations and their use is provided in the HP OfficeJet Series 300
User’s Guides. Also, the applications guides provided with each driver will provide specific information for the
installation and use of the software package.
Refer to the options listed below to determine which printer driver the user needs to install to make his computer and
software work with the HP OfficeJet. Printer drivers (also called printer software) are software files that control the
user’s printer and allow his software application to access the printer’s features.
Installation and Configuration
2-3
Using Microsoft Windows 3.1
Install the HP OfficeJet Series 300 Printer Software for Microsoft Windows 3.1 provided with the HP OfficeJet Series
300 machine. See the documentation that came with the printer software for installation instructions.
Using Microsoft Windows 95
Ensure that the user has installed the HP OfficeJet Series 300 Printer Software for Microsoft Windows 95 provided
with the HP OfficeJet Series 300 machine. See the documentation that came with the printer software for installation
instructions.
Using DOS software applications
For each DOS software application used, the user must install a specific printer driver. The user’s DOS software
application supplies printer drivers for many printer models. A printer driver that supports printer features may
already be in the software application. A DOS driver disk can also be ordered separately from Hewlett-Packard Driver
Distribution Center. See the section labeled “Ordering Information” in chapter 1of this guide for details on how to
order this disk. Additional information is provided in this section, see Setting Up for Printing.
Hardware and Software Requirements
The following are the minimum computer system requirements:
Parallel port must support bidirectional communication
4 Megabytes (MB) of Random Access Memory (RAM). 8 MB RAM recommended
5 MB hard disk space
Windows 3.1 operating system
Note: To have the customer add the HP OfficeJet Series 300 Manager to the Windows
StartUp group, so that the HP OfficeJet Series 300 Manager will run automatically
whenever Windows is started, make sure that the PC has enough memory to run the
HP OfficeJet Series 300 Manager simultaneously with all the other applications that
will be run. Then, have the customer open the HP OfficeJet Series 300 Manager
and StartUp groups, press the Ctrl key, and click and drag the HP OfficeJet Series
300 Manager icon into the StartUp group.
Installing the HP OfficeJet Series 300 Software
The information provided here will help with the installation of the HP OfficeJet Series 300 Software including the
HP OfficeJet Series 300 Manager and Eclipse FAX SE software applications. Additionally, other PC Fax programs
usable with the HP OfficeJet Series 300 are described. Detailed information on custom installation and usage is
provided in the HP OfficeJet Series 300 User’s Guide for each model.
Installation and Configuration
2-4
Use the following instructions when helping the user install the software for the first time in the HP OfficeJet Series
300. Have the user perform the following steps:
1. Check that the HP OfficeJet Series 300 device has been properly set up, and that it is connected to the computer,
turned on, and has paper loaded.
2. Close any open applications, saving files if necessary.
3. Insert Disk 1 of the HP OfficeJet Series 300 software
into the flexible disk drive.
4. From the Windows Program Manager menu bar,
choose File/Run. The Run dialog box appears.
5. In the Command Line box, type one of the following commands, depending on which flexible disk drive is used:
A:SETUP.EXE
or
B:SETUP.EXE.
6. An “initializing” screen appears, followed by a screen that asks the user to select Standard Installation,
Custom Installation, or Uninstall.
We recommend that first-time users choose Standard Installation, which copies all the HP OfficeJet Series 300
software to the hard disk and sets up the device for printing, scanning, and PC faxing. For information about Custom
Installation, see “Performing a Custom Installation” in the HP OfficeJet Series 300 User’s Guide. For information
about the uninstall option, see “Using the Uninstall Option” in the HP OfficeJet Series 300 User’s Guide.
Click the Standard Installation button and then the OK button.
7. A screen appears, allowing the user to specify the directory in which the HP OfficeJet Series 300 software will be
installed. The default directory is C:\HPOJET.
If this is acceptable, click the OK button. If it is not acceptable, follow the instructions on the screen to select a
different directory. Then click the OK button.
8. As installation takes place, screens are displayed that provide “must know” information about the HP OfficeJet
Series 300. Reading these screens will give the user a head start on understanding how his new product works. Be sure
he has read these screens completely before inserting a new installation disk.
9. After all the files have been copied to the hard disk, the setup program tries to communicate with the
HP OfficeJet Series 300.
If the device is properly connected and turned on, a screen appears, giving the name of the port to which the HP
OfficeJet Series 300 is connected. Click the OK button.
10. If the setup program cannot find the HP OfficeJet Series 300, follow the troubleshooting instructions on the screen
to correct the problem. Then click the Retry button. The setup program tries again to communicate with the HP
OfficeJet Series 300. If it succeeds, a screen appears, giving the name of the port to which the HP OfficeJet Series 300
is connected. Click the OK button.
11. The PC Fax Cover Sheet Information dialog box appears. Complete it as directed, pointing and clicking in each
field to fill it in. When finished, click the OK button.
12. The Fax Header dialog box appears. Complete it as directed and click the OK button.
Installation and Configuration
2-5
13. The Fax Receive Mode dialog box appears. Complete it as directed and click the OK button.
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If This Is the User’s Situation ...
The user has a separate telephone number dedicated to re-
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ceiving fax calls only (no voice calls).
The user has one telephone number for both voice and fax
calls, and doesn’t have a telephone answering machine.
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The user has one telephone number for both voice and fax
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calls, and does have a telephone answering machine.
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The user has one telephone number for both voice and fax
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calls, and subscribes to a distinctive ringing service from the
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telephone company.
Choose This Setting
Auto.
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Manual.
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Auto (The “rings to answer” setting
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of the answering machine must be
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less than that of the HP OfficeJet.)
Auto, and click the Distinctive Ring
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button in the Settings box.
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14. The Dialing Mode dialog box appears. Complete it as directed and click the OK button.
15. Next, the setup program creates the HP OfficeJet Series 300 program group and places it on the Windows desktop.
It should look similar to this:
The HP OfficeJet
Manager icon
Not present on the
Model 300
16. As a last step, the setup program gives the user the option of reading tips that will help him understand the basic
functions of the new product.
As the first “tips” screen appears, the HP OfficeJet Series 300 prints a Self Test report. This report shows samples of
new internal fonts, reviews the factory device settings, notifies the user about any print cartridge problems, and
provides product revision information.
Have the user click the Exit button when ready to leave the setup program.
If difficulties arise with the installation, review the following recommendations:
Problem
When reinstalling the software, and the setup program
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says there isn’t enough disk
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space.
The user’s C: drive is full,
so he tried to install the soft-
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ware on his D: drive, but the
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setup program still says he
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don’t have enough disk
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space.
The setup program cannot
locate the HP OfficeJet Se-
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ries 300.
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Installation and Configuration
2-6
Recommended Action
Use the setup program to uninstall the HP OfficeJet Series 300 software. Then
try installing again.
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The HP OfficeJet Series 300 software requires several files to reside in the drive
that contains the Windows application. If that drive is full, the setup program
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cannot install the HP OfficeJet Series 300 software. Have the user free as much
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space on the drive as he can by either deleting unneeded files or moving files to
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a different drive or onto diskettes. Then tell the user to try installing again.
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If the user has followed the troubleshooting directions on the screen, the most
likely problem is that a different centronics cable is needed. (About 10% of
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centronics cables cannot support bidirectional communications.)
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There is also a chance that user’s PC’s centronics port is either not set up for or
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cannot support bidirectional communications.
Problem
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The user is reinstalling the
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software. It ran correctly
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before, but now the setup
program cannot locate the
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Recommended Action
Make sure that the HP OfficeJet Series 300 Manager is not running. Have the
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user Exit from Windows and then try again. Make sure that (1) the device is
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properly cabled to the PC, (2) the device is turned on, and (3) the front panel
says “Ready.”
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device.
The user is trying to
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uninstall the software, but
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the setup program says it
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cannot delete the directory.
Either the directory contains files that do not belong to the HP OfficeJet Series
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300, or one or more files are open. Ascertain which of these conditions exists
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by questioning the user. Correct the problem and try again.
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Running the HP OfficeJet Series 300 Manager
The HP OfficeJet Series 300 Manager is one of two software applications that may be included with the HP OfficeJet
Series 300. The other software application is Eclipse FAX SE (available on the Models 330 and 350, but not on the
Model 300), which lets the user do PC faxing and scanning.
The HP OfficeJet Series 300 Manager allows the user to manage the way that his or her HP OfficeJet Series 300
works. It can be used it to do the following:
Monitor the status of the HP OfficeJet Series 300
Print logs and reports
Change the device settings that were made during installation, and make additional settings that control
faxing, printing, and copying
Note: The HP OfficeJet Series 300 Manager has one other important function: it must
be running in order to use Eclipse FAX SE. It can be either open as a window
or minimized.
To run the HP OfficeJet Series 300 Manager, the user must double-click the HP OfficeJet Series 300 Manager icon,
which is placed in the HP OfficeJet Series 300 group during installation. The HP OfficeJet Series 300 Manager
window appears.
The HP OfficeJet
Manager icon
Not present on the
Model 300
The user can minimize or close the HP OfficeJet Series 300 Manager as he would any other Windows application.
Remember that when this application is closed, the user can make copies, print, and send and receive paper faxes, but
cannot use Eclipse FAX SE to send and receive PC faxes or do PC scanning. (If the user has a Model 300, the Eclipse
FAX SE is not available.)
Detailed information on use of the Manager is provided in the HP OfficeJet Series 300 User’s Guide.
Installation and Configuration
2-7
Running Eclipse FAX SE from the HP OfficeJet Series 300 Manager
The HP OfficeJet Series 300 Models 330 and 350 include a software application, Eclipse FAX SE, that allows the user
to send and receive faxes directly to his or her PC, rather than to the device itself, and to do PC scanning.
Note: Eclipse FAX SE is a separate application from the HP OfficeJet Series 300
Manager, and is not available in the Model 300. Some of the settings that can be
made with the HP OfficeJet Series 300 Manager affect PC faxing. In addition,
the HP OfficeJet Series 300 Manager must be running in order to use Eclipse
FAX SE. It can be either open as a window or minimized.
There may be times when the user wants to run Eclipse FAX SE directly from the HP OfficeJet Series 300 Manager.
To do so, from the HP OfficeJet Series 300 Manager menu bar, have the user choose File/Run Eclipse FAX SE.
Eclipse FAX SE makes it possible for the user to do the following:
Set up to six phonebooks (lists of names and fax numbers) for use with PC faxes. (Phonebooks are
similar to the Speed Dial entries that are used for paper faxing.)
Create a document in any Windows application and then fax it directly from the PC
Receive faxes directly to the PC. Once an incoming fax has been received, the user can use Eclipse FAX
SE to view, print, and delete it
Forward a fax that has been received to another recipient
Fax a document to a file in order to use it later as a fax document
Scan a document into the PC to be sent as a fax, saved as a file, or printed
Add text and images to the faxes
Modify cover pages and include a letterhead and previously created second sheets with faxes.
Send two or more documents as a fax.
There are three ways to run Eclipse FAX SE.
1. In the HP OfficeJet Series 300 Manager menu bar, choose File/Run Eclipse FAX SE
2. Double-click the Eclipse FAX SE icon in the HP OfficeJet Series 300 program window.
The Eclipse FAX SE icon (not available in the Model 300)
The Eclipse FAX SE window appears. Note the menu bar across the top of the window. For additional information on
using the Eclipse FAX SE application, refer to the HP OfficeJet Series 300 User’s Guide for the user’s model.
3. Click the Fax or Scan button in the AutoPrompt window.
Detailed information on use of the Eclipse FAX SE is provided in the HP OfficeJet Series 300 User’s Guide.
Installation and Configuration
2-8
Changing Parameters and Solving Problems with the OfficeJet Service
Application
With assistance from a service representative, the OfficeJet Service Application is a program that allows the user to
easily change OfficeJet parameters from the PC. The service representative will use this tool to diagnose OfficeJet
problems by suggesting parameter changes. The user will key in the changes, and further testing will indicate whether
or not the problem is solved.
Running the Service Application
Ensure the the HP OfficeJet is connected and powered on. If the HP OfficeJet is not connected and powered on, your
attempt to run the service application will produce the following error message:
Windows 3.1 system: To run the Service Application, perform the following steps.
1. From the Program Manager, choose File, then Run.
2. Type the pathname: c:\hpojet\mgr\service.exe. The executable filename that you must run is service.exe.
Note: The actual pathname may differ from c:\hpojet\mgr\service.exe after a
custom installation. However, the service.exe file will always be in the
same directory as the OfficeJet Manager.
3. Click OK. The window that will appear is shown on the next page of this guide.
Windows 95 system: To run the Service Application, perform the following steps.
1. Click on Start. Then choose Run.
2. Type the pathname: c:\hpojet\mgr\service.exe. The executable filename that you must run is service.exe.
Note: The actual pathname may differ from c:\hpojet\mgr\service.exe after a
custom installation. However, the service.exe file will always be in the
same directory as the OfficeJet Manager.
3. Click OK. The window that will appear is shown on the next page of this guide.
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The following window will appear:
To access the HP OfficeJet Service Application, type the password solo. Then click OK. There will be a delay of
approximately 5 to 12 seconds before the HP OfficeJet Series 300 service application appears on the screen.
HP OfficeJet Service Application Characteristics
When the HP OfficeJet Service Application is up and running, its window will appear as follows:
Note: The “Code revision” number or “Last four error codes” numbers may differ
from those shown.
The OfficeJet Service Application contains five tab windows. They are:
Information Displays the code revision and the last four system error codes
Parameters Used to change HP OfficeJet Parameters
Report Used to print an HP OfficeJet Parameter Report
Language Used to set the HP OfficeJet front panel language
Remote Used to set the Remote Service ON or OFF
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Click on the tab (Information, Parameters, Report, Language, or Remote to move between windows.
The Apply button applies the selected parameter, language, or remote setting to the HP OfficeJet.
Exiting the Service Application
Whenever exiting the Service Application Program, allow 5 to 10 seconds for the hardware to
terminate the factory and service capability.
To exit or quit the program, click on the Exit button. After depressing the Exit button, be sure to wait 5 to 10 seconds
for the hardware to terminate the factory and service capability before taking any other action. During the transition
observe the HP OfficeJet front panel LCD display for the following events:
The phrase “Enter header number” appears on the top line of the HP OfficeJet LCD display.
A string of characters appears on the bottom line of the HP OfficeJet LCD display.
The HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” state
Changing Parameters
Clicking on the “Parameters” tab in the service application main menu causes the window to appear as follows:
To change an HP OfficeJet parameter, perform the following steps:
1. Enter the parameter number.
2. Click on Retrieve to display the current value.
3. Type the new value in the Enter new value dialog box.
Note: If the user enters the same value in the “Enter new value” dialog box that appears
in the “Current value” Dialog box, the Retrieve and Apply buttons will be grayed
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out. Either change the value in the “Enter new value” dialog box or enter a new
parameter number into the Parameter number dialog box.
4. Click on the Apply button to set the HP OfficeJet with the new parameter value.
If you want to change another parameter, repeat step 1.
Because there is no minimize button, use the alt and tab keys to hide or show the HP OfficeJet Service Application
window if another application has covered the Service Application window.
Exiting the Service Application
Whenever exiting the Service Application Program, allow 5 to 10 seconds for the hardware to
terminate the factory and service capability.
To exit or quit the program, click on the Exit button. After depressing the Exit button, be sure to wait 5 to 10 seconds
for the hardware to terminate the factory and service capability before taking any other action. During the transition
observe the OfficeJet front panel LCD display for the following events:
The phrase “Enter header number” appears on the top line of the HP OfficeJet LCD display.
A string of characters appear on the bottom line of the HP OfficeJet LCD display.
The HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” state
Printing a Parameter Report
Clicking on the “Report tab in the service application main menu causes the window to appear as follows:
To print a parameter report, click on the Print parameter report button.
Note: There is a 5 second delay before printing begins.
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Exiting the Service Application
Whenever exiting the Service Application Program, allow 5 to 10 seconds for the hardware to
terminate the factory and service capability.
To exit or quit the program, click on the Exit button. After depressing the Exit button, be sure to wait 5 to 10 seconds
for the hardware to terminate the factory and service capability before taking any other action. During the transition
observe the OfficeJet front panel LCD display for the following events:
The phrase “Enter header number” appears on the top line of the HP OfficeJet LCD display.
A string of characters appears on the bottom line of the HP OfficeJet LCD display.
The HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” state
Setting the Front Panel Language
Clicking on the “Language” tab in the service application main menu causes the window to appear as follows:
Select the language. Then Click Apply to set the front panel language.
Note: It takes 0 to 59 seconds (30 seconds on average) for the front panel menu of
the OfficeJet to change.
Exiting the Service Application
Whenever exiting the Service Application Program, allow 5 to 10 seconds for the hardware to
terminate the factory and service capability.
To exit or quit the program, click on the Exit button. After depressing the Exit button, be sure to wait 5 to 10 seconds
for the hardware to terminate the factory and service capability before taking any other action. During the transition
observe the OfficeJet front panel LCD display for the following events:
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