HP Officejet 300 User Manual

User's Guide

HP OfficeJet Model 300

All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Eclipse FAX9is a US. registered trademark of Phoenix Technologies, Ltd. Microsoft9is a U.S. registered trademark of Microsoft Corporation. Windows is a U.S. trademark of Microsoft Corp.

Publication number: C4662-90001 First Edition, January 1996 Second Edition July 1996 Printed in USA.

This product approved for use in the United States Canada Only. Local

country laws may prohibit the use of this product outside of United States and Canada. It is strictly forbidden by law in virtually every country to connect nonapproved telecommunications equipment (fax machines) to public telephone networks.

and

Hewlett-Packard will not honor the warranty or provide service and support of this product if used outside of United States and Canada.

Safety Information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the user's guide.

WARNING: Potential Shock Hazard

2. Use only a grounded electrical outlet when connecting the HP OfficeJet to a power source. If you don't know whether the outlet is grounded, check with a qualified electrician.

3. Telephone lines can develop hazardous voltages. To avoid electric shock, do not touch the contacts on the end of the cord, or the TEL and LINE sockets on the back of the HP OfficeJet. Replace damaged cords immediately.

4. Never install telephone wiring during a lightning storm.

5. Observe all warnings and instructions marked on the product.

6. Unplug this product from wall outlets and telephone jacks before cleaning.

7. Do not install or use this product near water, or when you are wet.

8. Install the product securely on a stable surface.

9. Install the product in a protected location where no one can step on or trip over line cord, and the line cord will not be damaged.

10.If the product does not operate normally, see Troubleshooting.

11.No operatorserviceable parts inside. Refer servicing to qualified service personnel.

CAUTION:

This heading is followed by information that alerts you to potential damage to equipment or loss of data.

WARNING:

This heading is followed by information that alerts you to a potential safety hazard.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard shall not be liable for errors contained herein or for consequential damages in connection with the furnishing, performance, or use of this material.

Information regarding FCC Class B, Parts 15 and 68 requirements can be found in the back of the

User's Guide

This product may contain remanufactured parts that have been fully tested to meet 100% of original performance specifications.

Complete the following information. You'll need it if you contact your dealer or Hewlett-Packard Co.:

DATE OF PURCHASE

MO. DAY

SERIAL NUMBER

YEAR

(Located on the back of the machine.)

Contents

1. Using the HP OfficeJet Manager 1-1...............

Introducing the HP OfficeJet Manager 1-2..................

Running the HP OfficeJet Manager 1-3.....................

Using the HP OfficeJet Manager Help System 1-4.........

Using the File Menu 1-5.................................

Cleaning the Print Cartridge 1-5.......................

Using the OfficeJet Setup Menu 1-6.......................

Modifying Device Settings 1-6........................

UsingSendFaxSetup 1-8............................

Changing the Header for Your Outgoing Faxes 1-8......

Selecting Dialing Mode 1-9........................

Setting Automatic Redial Option 1-9.................

Setting up Speed Dialing 1-10.........................

Storing Speed Dial Codes for Individuals 1-11..........

Storing Speed Dial Codes for Groups 1-12.............

Changing Send Fax Quality 1-13.......................

Changing the contrast 1-13..........................

Changing the resolution 1-13........................

Using Receive Fax Setup 1-14.........................

Selecting Auto or Manual

Receive Mode for incoming faxes 1-15................

Changing the number of rings to answer 1-15...........

Setting Automatic Reduction 1-16....................

Setting Backup Reception 1-16......................

Distinctive Ring 1-17..............................

Silent Detect 1-17.................................

Remote Service 1-18...............................

Changing the Loaded Paper Size 1-18...................

Reducing Copies of Originals 1-19......................

Setting DOS Printing Options 1-19......................

Controlling Sound Settings 1-21........................

Using the Options Menu 1-22.............................

Being notified of errors or warnings 1-22.................

Printing Logs and Reports 1-23............................

Printing a Fax Log Report Automatically 1-23.............

Printing Fax Logs 1-23...............................

Printing HP OfficeJet Reports 1-26.....................

The Speed Dial Report 1-26.........................

The Menu Settings Report 1-28......................

The Self Test Report 1-32...........................

The Power Fail Report 1-34.........................

2. Sending Faxes 2-1..............................

What You Need to Know... 2-2...........................

Dialing from the front panel 2-2.......................

Sending a Fax 2-4......................................

Sending Faxes to Multiple Fax Numbers 2-6.................

Sending a Fax at a Future Time 2-7.......................

Sending a Fax to Another Fax Machine Upon Request

(Being Polled) 2-9.....................................

Asking to Receive a Fax from Another Fax Machine (Polling) 2-10

Adjusting the Resolution 2-11.............................

Adjusting the Contrast 2-12...............................

3. Making Copies and Printing 3-1..................

What You Need to Know 3-2.............................

Choosing media 3-2................................

Tips for loading paper and other media 3-3..............

Making Copies 3-4.....................................

Adjusting the Contrast 3-6...............................

Using the HP OfficeJet 3-7...............................

Printer Options 3-7.....................................

Opening the HP OfficeJet Printer Options 3-8................

Reviewing the Printer Settings 3-9.....................

Choosing the Grayscale Options 3-11....................

Reviewing the Grayscale Options 3-11................

Printing Envelopes with Windows Applications 3-12...........

Loading Envelopes 3-13..................................

4. Using the Front Panel 4-1........................

When and How to Use the Front Panel 4-2..................

Using the Menu Buttons 4-3..............................

Tutorial: Moving in the Menu System

and Entering Words and Symbols 4-4..................

Using Send Fax Setup 4-7...............................

Changing the Header for Your Outgoing Faxes 4-7........

Printing Logs and Reports 4-7............................

Changing the Send Fax Quality 4-8........................

Adjusting the Contrast 4-8...........................

Adjusting the Resolution 4-8..........................

Changing the Loaded Paper Size 4-9.......................

Using Speed Dial Setup 4-10..............................

Inserting a Pause in a Speed Dial Number 4-10............

Setting Up a Speed Dial Group 4-10.....................

Controlling Sounds 4-11.................................

Selecting Tone or Pulse Dialing Mode and Setting

Automatic Redial 4-11...............................

Using Receive Fax Setup 4-12.............................

Changing the Receive Mode 4-12.......................

Setting the Number of Rings to Answer, Setting Automatic Reduction, Setting Backup Reception, Enabling Silent Detect, Enabling Remote Service, Enabling Distinctive Ring 4-12...

Scheduling a Fax 4-13...................................

Controlling the Appearance of Your Printed Documents 4-13....

Changing Copy Reduction 4-14............................

Clean the Print Cartridge 4-14.............................

5. Troubleshooting & Maintenance 5-1...............

Troubleshooting 5-2....................................

When you need help 5-2.............................

Error Notification: Beeps, Blinking Light, Messages 5-8....

Understanding the Displayed Messages 5-9..............

Solving Problems While Printing, Faxing, or Copying 5-21..

Maintaining Your HP OfficeJet 5-27........................

Changing the Print Cartridge 5-28......................

6. Reference 6-1..................................

Product Specifications 6-2...............................

Ordering Information 6-6................................

Obtaining a Material Safety Data Sheet (MSDS) 6-7..........

Warranty Information 6-7...............................

One-Year Limited Warranty 6-7.......................

Exclusions 6-7.....................................

Warranty Limitations 6-8............................

Regulatory Information 6-8..............................

Notice to Users of the U. S. Telephone Network: FCC

Requirements 6-8..................................

Electromagnetic or Radio Frequency Interference:

FCC Requirements 6-10..............................

Notice to Users of the Canadian Telephone

Network: DOC Requirements 6-11.....................

LLL

If You Don't Read Anything Else...

We know you'll want to get started using your HP OfficeJet as quickly as possible, and this short section shows you how, with a summary of the basic information and procedures. If you have questions about any of this information, consult the online help or the appropriate chapter in this manual. Later, you may find this section useful when you need a quick reminder of a procedure.

Below is a summary of the HP OfficeJet's capabilities.

HP OfficeJet Printer/Fax/ Copier

HP OfficeJet Series 300 Manager (Windows software)

* For convenience and readability in this manual, the name "HP OfficeJet Series

300 Manager" has been shortened to "HP OfficeJet Manager."

prints (as an HP DeskJet).

sends and receive faxes.

makes convenience copies.

sets up the HP OfficeJet from your PC.

shows the current status of the HP OfficeJet.

prints reports.

)RUHZRUGL

Send faxes and make copies by loading your document in the

tray

fax/copy loading

Flip this

legal extension

legal-size documents.

backward to support

Lift the

top cover

change the print cartridge.

Remove received faxes, print jobs, reports, and copies from the

output tray

sl-1a

Load paper in the

paper tray

for received

faxes, print jobs, reports, and copies.

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Sending a Fax

1. Dial

the fax number using one of the

following methods.

Use the numeric buttons on the HP OfficeJet.

Press the

Speed Dial

button

and a 2-digit code.

Press one of the 10 One-Touch buttons.

2. Load

your document face-down in the

fax loading tray. Depending on the thickness of the

pages, you can load up to 20 pages in the loading tray.

Press

Start/Copy

to begin.

sl-46b

sl-19a

sl-47

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Making Copies

Adjust the document guide, if necessary, then load your document face-down in the loading tray.

Depending on the thickness of the page, you can load up to 20 pages.

sl-46b

Press

Start/Copy

, then enter the number of copies you want (up to 99 copies).

Note

: If you only want one copy, you don't need to enter the "1," just skip to Step 3.

Press

Start/Copy

again to begin

copying.

sl-47a

sl-46a

sl-47b

)RUHZRUGLY

1Usingthe

HP OfficeJet Manager

Topic Page

Introducing the HP OfficeJet Manager 1-2..................

Running the HP OfficeJet Manager 1-3.....................

Using the HP OfficeJet Manager Help System 1-4.........

Using the File Menu 1-5.................................

Cleaning the Print Cartridge 1-5.......................

Using the OfficeJet Setup Menu 1-6.......................

Modifying Device Settings 1-6........................

UsingSendFaxSetup 1-8............................

Setting up Speed Dialing 1-10.........................

Changing Send Fax Quality 1-13.......................

Using Receive Fax Setup 1-14.........................

Changing the Loaded Paper Size 1-18...................

Reducing Copies of Originals 1-19......................

Setting DOS Printing Options 1-19......................

Controlling Sound Settings 1-21........................

Using the Options Menu 1-22.............................

Being notified of errors or warnings 1-22.................

Printing Logs and Reports 1-23............................

Printing a Fax Log Report Automatically 1-23.............

Printing Fax Logs 1-23...............................

Printing HP OfficeJet Reports 1-26.....................

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Introducing the HP OfficeJet Manager

In this chapter, you will learn how to use the HP OfficeJet Manager, a software application program that allows you to manage tasks such as monitoring the status of your HP OfficeJet, printing logs and reports, and modifying device settings that were preinstalled at the factory. All of the information in this chapter can also be found in the

HP OfficeJet Manager's online help system.

To access the HP OfficeJet Manager, first make sure you have Windows 3.1 running on your PC.

Find the HP OfficeJet Series 300 window on your Program Manager screen. If it is minimized, (that is, it displays as an icon on your screen), double-click the icon to open it.

The HP OfficeJet Manager icon

Click the HP OfficeJet Manager icon.

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Running the HP OfficeJet Manager

To run the HP OfficeJet Manager, double-click the HP OfficeJet Manager icon. The HP OfficeJet Manager window appears. A menu bar is displayed across the top of the window, with the headings

OfficeJet Setup,Options,Reports

and

Help

File

All of the choices in the are described in this chapter.

TheStatusareashowsyouthesamein` formation as on the front panel display of your HP OfficeJet. When error mes` sages display here, press the

formation

to get directions on how to fix the prob` lem.

button (bottom right corner)

Menu Bar

More In`

This area shows information about your menu choices.

To look up menu options for each main menu, move your mouse so the screen pointer points to the menu heading. Then click the mouse button. Each of the menu options are explained in this chapter. To close the HP OfficeJet Manager, choose

File/Exit.

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Using the HP OfficeJet Manager Help System

The HP OfficeJet Manager has an online help system. When you choose menu appears. The menu items are explained below.

Help

from the HP OfficeJet Manager menu bar, a drop-down

Choose system.

Choose specific topics.

Choose about the HP OfficeJet Manager.

Choose solve problems and get customer support.

Choose version of the HP OfficeJet Manager.

Help on specific topics is also available from many HP OfficeJet M anager dialog boxes, as explained in the following pages. Clicking

Help

the relevant Help topic.

For more information on Windows-based help systems, refer to the Windows Help system in your Windows User's Guide.

Help/Contents

Help/Search

Help/Using OfficeJet Series 300 Manager

Help/Technical Support

Help/About OfficeJet Series 300 Manager

button in one of these dialog boxes will take you to the

to display the contents of the online help

for detailed information and instructions on

to learn more

for information about how to

to look up your

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Using the File Menu

When you choose following drop-down menu appears.

from the main OfficeJet Manager menu, the

File

Cleaning the Print Cartridge

If the print quality is poor, it may mean the print cartridge requires cleaning. However, as the problem can be attributed to other causes, refer to the Troubleshooting chapter first for alternate solutions, as unnecessarily cleaning the print cartridge shortens its life.

If you need to clean the print cartridge, choose

Cartridge

File/Clean Print

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Using the OfficeJet Setup Menu

When you choose

OfficeJet Setup

menu, a drop-down menu appears, which you can use to configure the HP Officejet device settings.

Modifying Device Settings

The table below summarizes all the device settings you can change with the HP OfficeJet Manager. It also lists factory settings (defaults).

Setting Use Whenever You Need To...

Send Fax Setup

Speed Dial Setup

Send Fax Quality

Change the number) printed at the top of all faxed pages.

Specify tone or pulse.

Specify automatic redial for faxes that fail the first time.

factory setting is Automatic Redial=On

Add, change, or delete frequently-used names and fax numbers.

Add, change, or delete a speed dial group, to send a fax to multiple recipients.

Print a report of speed dial entries.

Change the contrast (light, normal, or dark) for copies and outgoing faxes.

Change the resolution (standard, fine, or photo) for outgoing faxes.

factory setting is Resolution=Standard.

Fax Header

The factory setting is Contrast=Normal.

(current date and time, name, and

The factory setting is Dialing Mode=Tone.

from the main OfficeJet Manager

The

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Use Whenever You Need To...Setting

Receive Fax Setup

Loaded Paper Size Specify type of paper currently loaded: Letter, Legal, A4, Exec, or Enve`

Copy Reduction Specify the percentage of copy to be reduced, relative to the

Printing Options (DOS)

Sounds Turn off or adjust the volume of sounds device

Change the ceJet to automatically answer all phone calls or whether you want to manually answer the phone.

Change the number of rings before the HP OfficeJet answers (only applicable when receive mode is set to Auto). The factory setting is

Rings to Answer=2

Reduce page size of incoming faxes to match paper size loaded in tray. The factory setting is

If an error occurs, specify that incoming faxes be received to memory.

The factory setting is Backup Reception=On.

Specify a distinctive ringing service.

Distinctive Ring=Off.

Receive faxes from older-model fax machines that don't emit a fax signal.

Allow remote dial-in.

lope. Change this setting to match the size of paper.

factory setting for the U.S. is Loaded Paper Size=Letter.

original. Setup the HP OfficeJet as a printer for a DOS application.

makes.

Volume=Soft.

Receive Mode

The factory setting is Silent Detect=Off.

The factory setting is Copy Reduction=100%.

The factory settings are Ringer=On, Beeps=On, Ring and Beep

to indicate whether you want the HP Offi`

Automatic Reduction=On

The factory setting is

The factory setting is Remote Service=Off.

The

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Using Send Fax Setup

To set up header information, dialing mode, and automatic redial, choose box appears, with the fax header at the top of the page, as shown below. First, review the header information for outgoing faxes. All of the headers for your outgoing faxes will contain this information.

OfficeJet Setup/Send Fax Setup

. The Send Fax Setup dialog

Changing the Header for Your Outgoing Faxes

To change the month, day, or year in the number you want to change and type in a new number.

To change the numbers in the want to change and type in a new number. If you want to express time in terms of 24 hours rather than AM/PM (13:00 rather than 1:00 PM), change the time from AM/PM to the 24-hour clock first. Then change the numbers.

Type your name or your company name in the

Type your fax number in the

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Time

Fax Header Number

Date

box, double-click the

box, double-click the number you

Fax Header Name

box.

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Selecting Dialing Mode

Dialing Mode offers you an option between Pulse and Tone. In the

Dialing Mode

capability; choose

box, choose

Pulse

need to switch from like, for example, charging your fax number to a credit card. To switch from Pulse to Tone, type an asterisk (*) after the fax number.

Note, this feature only works if your Dialing Mode has been set to

Pulse;

you cannot switch from

example below shows you exactly how this procedure works.

EXAMPLE

Tone

if your telephone has touch-tone

if it does not. If you select pulse, you may

PulsetoTone

to perform certain transactions

TonetoPulse

when dialing. The

To send a fax to the number (111) 222-3333, and then switch to

Tone

dialing to enter a credit card number, you would enter the fax number as 111 222 3333 *. Then enter your credit card number.

You can place the * in Speed Dial entries and numbers you dial from the front panel of the OfficeJet, to switch from

PulsetoTone

Setting Automatic Redial Option

The factory setting is HP OfficeJet encounters a busy signal, it will redial that fax number automatically five times (the number varies by country). The first redial occurs after a 1-minute wait; the next four redials occur after 5-minute waits. During this wait period, the redial timer is displayed as a countdown. To initiate the next redial without waiting, press the

Redial/Pause

button located on the front panel (this applies to paper

faxes only).

Automatic Redial=On

. With this setting, if the

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Setting up Speed Dialing

The speed dialing feature allows you to store frequently used fax numbers (either for individuals or groups) by assigning code numbers to them, to speed up the dialing process.

After storing a name, you can send your fax by pressing the

Dial

button located on the left side of the front panel of the HP`OfficeJet, and entering the code number which corresponds to the name.

The first 10 speed dial codes are automatically assigned to the 10 One-Touch buttons on the right of the HP OfficeJet front panel. Store the 10 fax numbers you dial most frequently into speed dial codes 1 through 10. Then, just load your paper document and press the appropriate One-Touch button, before pressing Start.

The group speed dial feature allows you to store selected speed dial entries in groups. For example, you may want to create a group of client or vendor speed dial numbers. You can have as many as five groups of related fax numbers. After storing a number, you can send a fax to that number by simply pressing the located on the front panel of the HP OfficeJet and entering the group code (any number between 61 through 65). Your fax will be sent to every person in that group.

When you've finished assigning names and fax numbers to the speed

dial codes, click the dialog box. You may also click the box without saving your settings, o r the this topic.

button to save your settings and close the

Cancel

Speed Dial

button to close the dialog

Help

button to get help for

Speed

button

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Storing Speed Dial Codes for Individuals

Choose

OfficeJet Setup/Speed Dial Setup

In the

Name

and

Fax Number

boxes, across from each code, type the recipient's name (person or company name) and fax number. Use the Tab key to move from one column to the other. (Be sure to include any necessary prefixes; for example, 1 for long-distance numbers.)

Special Characters Use in Fax Numbers

asterisk (*) If the Dialing M ode is set to pulse, adding the asterisk switches the dialing

mode from pulse to tone. If the Dialing Mode is set to tone, the asterisk causes a "*" tone to be emitted.

pound or number sign (#)

hyphen (-) Inserts a 3-second pause in the fax number when you need to wait for an

space or blank Spaces and blanks are ignored.

If the Dialing Mode is set to tone, a pound or number sign causes a "#" tone to be emitted. If the Dialing Mode is set to pulse, this character is ignored.

access tone or when using a credit card. For example, placing "----"ina speed dial number causes four pauses to occur.

Click the

button to save your settings and close the dialog box.

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To delete an entry, highlight the name by clicking it, and press the Delete key on your keyboard.

To print a report showing all the information you have stored in speed dial codes, click the

Print Speed Dial Report

button at the bottom of

the dialog box.

Storing Speed Dial Codes for Groups

Speed Dial Setup

Select Click the

Group Dial Setup

Setup dialog box.

from the

OfficeJet Setup

menu.

button at the bottom of the Speed Dial

The first time you open this dialog box, Code 61 will be displayed in

Group Code

the

box. To select the next code, click on the arrow to the

right of this code.

In the

Group Name

box type a name for the group of related names

(for example, Clients).

Next, highlight each name that you want to add to this group and click the from the group by highlighting it and clicking the

Group

Add to Group

button. If you add a name by mistake, delete it

Remove from

button. (Note, you cannot add names by typing them in; you can only select them from the list of individuals you entered previously.)

Click the

button to save your settings and close the dialog box.

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Changing Send Fax Quality

When you choose

Quality dialog box appears.

OfficeJet Setup/Send Fax Quality

, the Send Fax

Changing the contrast

To modify the

Darken

Normal

(factory setting).

Lighten

Avoid sending faxes written in pencil, but if you do, change the contrast to Darken first.

Contrast

for originals that are too light.

for documents with acceptable lightness/darkness

for originals that are too dark.

of copies or outgoing faxes, click:

Changing the resolution

To modify the resolution (sharpness) of outgoing faxes, click:

Standard

illustrations), or when the transmission speed is more important than quality.

Fine

Photo

capture images containing different shades of gray or color. This selection causes documents to be scanned as halftone images.

Copies are automatically made with the best resolution. For this

reason, a photograph may not fit completely in memory and you may

not be able to make multiple copies. You will need to make

individual copies.

After you've made your changes, click

close the dialog box;

your settings;

to display help for this topic.

for text only faxes (no photographs or graphic

to make text and line drawings as sharp as possible.

when faxing or making copies of photographs or to

to save your settings and

Default

Cancel

close the dialog box without saving

return selections to factory settings; and

Help

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Using Receive Fax Setup

When you choose Setup dialog box appears. The settings in this dialog box were determined during installation. You need only modify these settings if the conditions that existed at setup have changed.

When you have finished, clickOKto save your settings and close the dialog box, or settings. Click

Help

to display help for this topic.

OfficeJet Setup/Receive Fax Setup

Cancel

to close the dialog box without saving your

Default

to return selections to factory settings; and

, the Receive Fax

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Selecting Auto or Manual

Receive Mode for incoming faxes

Before you select the auto or manual Receive Mode setting for

incoming faxes, review the setup information in your Installation

Guide to make sure your system is cabled correctly. Then make your

selection based on the following.

Choose

If This Is Your Situation...

A separate telephone number for receiving fax calls only (no voice calls).

One telephone number for both phone and fax calls, andnotelephone answering machine.

One telephone number for both phone and fax calls, and youdohave a telephone answering ma` chine.

One telephone number for both phone and fax calls, and you subscribe to a

service

from your telephone company.

distinctive ringing

this setting

Auto.

Manual.

Auto.

Auto, and click the Distinctive Ring button in the Settings box.

Changing the number of rings to answer

When the receive mode is set to Auto, HP OfficeJet answers the call automatically, after a specified number of rings.

To change the setting, click the arrow to the right of the

Answer

box to show the desired number, then click on the

number.

Answering machines also have a rings-to-answer feature. If you have

an answering machine connected (according to scenario 3 in the

Installation Guide), make sure the number of

Rings to Answer

dialog box is set to a higher number than that of your answering

machine.

The HP OfficeJet "listens" while the answering machine plays its

greeting. If the HP OfficeJet detects fax tones, it will cut off the

answering machine and receive the fax.

Rings to

in this

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Setting Automatic Reduction

Automatic Reduction

The your incoming fax to fit the paper loaded in the tray. The Factory setting is from the checkbox. The two scenarios below demonstrate what happens if you turn auto reduction on or off.

Automatic Reduction=On

setting automatically reduces each page of

. To turn it off, remove the check

Example 1

letter-size paper loaded in the HP OfficeJet. With

Reduction=On

original. With into two pages.

Example 2

letter-size paper loaded in the HP OfficeJet. With

Reduction=On Auto Reduction=Off

The HP OfficeJet cannot print on the bottom 1/2 inch of the page, so a fax that fills a letter-size page may print on two pages if Automatic Reduction is turned off. You should always leave the Automatic Reduction setting On, unless maintaining the original size is important to you.

You receive a fax on legal-size paper, but have

Auto

, the page will be a 75% reduction of the legal-size

Auto Reduction=Off

You receive a fax on letter-size paper and also have

, each page you receive may be reduced slightly. With

, the page may be split into two pages.

, the legal-size original will be split

Auto

Setting Backup Reception

The HP OfficeJet has a backup capability for receiving faxes and storing them in memory if it is unable to print them for the following reasons:

The paper tray is empty.

The wrong paper size is loaded for receiving faxes (only Letter, Legal, and A4 paper are valid for faxes).

The print cartridge is out of ink or is not installed.

There's a paper jam.

With the paper faxes will be received to memory. If incoming calls will be answered, nor incoming faxes received, until the circumstance listed above is corrected.

If you are printing a file from your PC or copying when a fax is received, the fax will be saved to memory, regardless of the

Reception

stored in memory print immediately.

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Backup Reception=On

setting. When the printing or copying is complete, faxes

(the factory setting), incoming

Backup Reception=Off

Backup

, no

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Distinctive Ring

"Distinctive ring" is a service provided by a telephone company. You

need to check with your telephone company to see if it is offered in

your area. If it is offered, it allows you to have two or three phone

numbers on the same phone line and is cheaper than having separate

lines. It is easy to tell the phone numbers apart because each one has

a distinctive ring: the first phone number has a single ring, the second

has a double ring, and the third has a triple ring.

Distinctive Ring

The

between voice and fax calls when both are received on the same

phone line, but it only works with your telephone company's

distinctive ring service. The factory setting is

the HP OfficeJet automatically (Receive mode is set to

calls. If you have subscribed to your telephone company's

all

distinctive ring service, ask your telephone company to assign the

single ring to phone numbers that receive voice calls and multiple

rings to phone number(s) that receive fax calls. Then Check the

Distinctive Ring

phone and receive faxes only when it detects a multiple ring.

(At the time of publication, distinctive ring services`also known by

other names`were available only in certain parts of the U.S. and

some Asian countries.)

feature allows the HP OfficeJet to distinguish

Distinctive Ring=Off

Auto

)answers

checkbox to allow the HP OfficeJet to answer the

;

Silent Detect

To receive faxes from older-model fax machines that don't emit a fax

signal, click the

these silent models represented about 5% of the fax machines in use.

The factory setting is

following are true:

Silent Detect

checkbox. At the time of publication,

Silent Detect=Off

. Modify only when all of the

You receive a fax from an older-model fax machine.

our telephone answering machine is directly connected to the

HP OfficeJet.

Receive Mode

The

is set to

Auto.

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Remote Service

If you've contacted a Hewlett-Packard service representative about a

problem, you may be asked to turn the remote service setting clicking the checkbox. The factory setting is

Off

Reset

it to

after the problem has been diagnosed.

Remote Service=Off

Changing the Loaded Paper Size

OfficeJet Setup/Loaded Paper Size

Use in the lower paper tray. The table below shows the paper sizes that you can use for each HP OfficeJet function.

Task Valid Paper Sizes

Printing Letter, Legal, A4, Exec, Envelope Faxing Letter, Legal, A4 Copying Letter, Legal, A4

Letter: 8.5 x 11 inches (216 x 279 mm)

to change the size of the paper

Legal: 8.5 x 14 inches (216 x 356 mm) A4: 8.27 x 11.7 inches (210 x 297 mm) Exec: 7.25 x 10.5 inches (184 x 267 mm) Envelope: Either (1) U.S. No. 10 envelopes, 4.12 x 9 .5 inches (105 x

241 mm), or (2) European DL envelopes, 220 x 110 mm (8.66 x 4.33 inches)

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Reducing Copies of Originals

To make reduced copies of originals, select

Reduction

and slide the mouse down the list of percentages displayed

OfficeJet Setup/Copy

in the drop-down menu. Release the mouse button after your

selection has be highlighted.

Setting DOS Printing Options

To set printing options for DOS software applications, choose

OfficeJet Setup/Printing Options (DOS)

HP OfficeJet DOS printing characteristics and any DOS application that prints afterward will use these settings unless the application's printer driver overrides them.

Your DOS software application supplies printer drivers for many

printer models. A printer driver that supports your printer features

may already be in your software application. Your access to some

printer features, such as font selection, depends on your software

application and the printer driver installed.

Note

:`If you use DOS software applications and Windows applications, be sure to exit Windows before running your DOS applications. Do not print from the Windows MS DOS Prompt.

The table below summarizes the choices you can make from the HP OfficeJet Manager for DOS printing.

. These selections update the

Font Font Size Print Quality Carriage Return

Orientation

The character set the printer uses for printing. Normal or Condensed. Letter (highest) or Draft (quickest). Carriage Return (CR) only or Carriage Return and

Line Feed (CR and LF). Portrait or Landscape.

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Do the following before changing any settings on this dialog box.

Determine if your DOS software application provides a printer driver that you can use.

Check the printer selection or printer setup menu in your software application for a list of printer models. The list below identifies recommended printer driver selections you can use and the type of support that each offers:

Use this printer driver: For this type of printer support:

HP DeskJet 520 printer All printer features HP DeskJet 510 printer All printer features HP DeskJet 500 printer All printer features except for some fonts and

Select the printer driver using the instructions provided by your

envelope printing

software application manual. If the HP DeskJet 520 printer is not listed, use one of the alternate

printer drivers listed and contact your software company to determine if an HP DeskJet 520 printer driver is available.

Print a few documents from your software applications to make sure documents are printing correctly.

Note:`

You may need to add or change the MODE statement in your computer's AUTOEXEC.BAT file. The MODE statement tells your computer where to send printing information. This statement is not always required. If the HP OfficeJet does not print, check your AUTOEXEC.BAT file to make sure the MODE statement for a Centronics parallel connection to the LPT1 port is:

MODE LPT1:,,P

If you are not familiar with your AUTOEXEC.BAT file, see your DOS manual for information.

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Controlling Sound Settings

To modify the sounds produced by your HP OfficeJet, select

OfficeJet Setup/Sounds

selected. To turn the ringer and beeps on/off, or to modify the volume, click the checkbox. Click the settings and close the dialog box.

. A marked setting indicates the feature is on or

button to save your

This table describes the different sounds that may be heard and the items on the

Type of Sound Occurs When... Adjust using...

Rings You receive a call on the telephone

line connect ed to the HP OfficeJet.

One Short Beep You press a button on the front

panel.

Three Short Beeps You press an incorrect button on the

front panel. Nine Short Beeps An error occurs. One Long Beep You send or receive a fax success`

fully (without error).

Sounds

dialog box that controls them.

Ringer

and

Ring and Beep Volume Beeps

and

Ring and Beep Volume Ring and Beep Volume

To adjust the volume of fax tones (of outgoing faxes), slide the volume control slider located on the right side of the HP OfficeJet toward the minus sign (-) to decrease the volume, and toward the plus sign (+) to increase it.

. .

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Using the Options Menu

The

Options

errors or warnings.

menu lets you select an alert option to notify you of

Being notified of errors or warnings

Whenever an error and/or warning occurs, you have the option to make the HP OfficeJet Manager window pop to the foreground, so that you ar e alerted immediately. The factory setting is (

Errors Occur

and selecting from the three choices shown below.

You can be notified when jams inside the device), when would alert you when the print cartridge is getting low), or HP OfficeJet Manager would never pop to the foreground to alert you to errors or warnings).

A list of error messages requiring a response from the user, together with recovery information is included in chapter 5, and also provided in the online help.

. Change this setting by choosing

Errors Occur

Warnings and Errors Occur

Options/Notify When

(for example, when paper

Notify When)

(a warning

(the

Never

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Printing Logs and Reports

The Reports menu offers three choices:

,and

Log

Print Reports.

Automatic Log,Print Fax

Printing a Fax Log Report Automatically

When you choose Manager menu, the Automatic Fax Log dialog box appears. You can choose to have the fax log printed whenever errors occur, whenever you send a fax, when either of those conditions occur, or never. The factory setting is error occurs). When you select printed every time you send a fax.

Reports/Automatic Log

(

Error Only

the log is printed automatically when an

Send or ErrororSend only

from the HP OfficeJet

, a report is

Printing Fax Logs

To print a log of the last fax or the last 30 faxes sent and received, choose (accessible from the report is shown on the next page.

Print Fax Log

from the

HP OfficeJet Manager

Reports/Automatic Logs

menu).A sample Fax Log

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HP OfficeJet

Printer/Fax/Copier

Personal

faxes

Last 30

Identification Result Pages Type Date Time Duration Diagnostic 555-3756 OK 03 Sent Oct-19 10:14A 00:02:05 001000000000

999-555-4783 Stop 02 Received Oct-19 01:21P 00:01:38 001000000000 555-1900 No Answer 00 Poll-in Oct-20 09:57A 00:00:09 001000000000403 Public Images Inc. Busy 00 Sent Oct-20 11:48A 00:00:08 001000000000 555-7990 Error 01 Poll-out Oct-20 04:38P 00:01:18 001000000000411 555-7990 Jammed 03 Sent Oct-20 05:10P 00:02:40 001000000000 Mary Henry No Document 00 Sent Oct-21 01:00A 00:00:21 001000000000 999-555-8012 PowerFail 01 Received Oct-21 08:43A 00:01:27 001000000000 555-4382 Power Fail 00 Sent Oct-21 08:43A 00:00:05 001000000000 The Corner Deli CoverOpen 00 Sent Oct-21 11:15A 00:00:14 001000000000 555-4164 No Dial Tone 00 Sent Oct-21 11:51A 00:00:12 001000000000

Fax Log Report

Austen Enterprises 111-2222 Apr-23-96 2:30PM

for

As the sample above shows in the eight columns, the Fax Log Report is a detailed record of who the fax was sent to, whether it was successful, the page count, whether it was sent or received, the date, time, duration, and diagnostic check. Each of these columns is explained in detail in the table below.

Heading Description

Identification The location a document is

number and only the first 20 digits are shown.

Note

: If you send a fax to a location using a speed dial name, the name not the fax number will be displayed. (In the example above, the name "Public Images Inc," not the number, is displayed.)

Result

"OK" indicates the fax was successfully transmitted.

"Stop"

means you pressed the

No answer

" means the receiving fax machine did not answer. Call the

recipient to make sure the fax machine is ready to receive faxes.

Busy

" indicates the receiving fax machine is busy and you should try again later, or set Auto Redial to "On" to allow the phone number to be redialed, automatically, up to five times.

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sent toorreceived from

STOP

button to cancel the fax.

is identified by the fax

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DescriptionHeading

Result (continued)

Pages The number of pages successfully sent or received.

Type "Sent"and "Received"indicates whether the fax was sent or received.

Date The date of transmission. Time Duration Diagnostic

Error

" means the fax failed during transmission, due to an error. Try again and/or contact the recipient to ensure the fax machine is ready to receive faxes. If receiving a fax, ask the sender to retransmit it.

Jammed

" machine for faxing or copying. Open the front panel by pulling the top ledge of the panel toward you, remove the paper jam and close the front panel. Resume faxing or copying.

No document

" (with the Send Fax Later feature) was not there.

Power fail

" of which are recorded in the Power Fail report. See "Power Fail Report" at the end of this chapter.

Cover open

" front panel was opened. Part or all of the document will need to be resent.

No dial tone

" phone line. Check your connections and try again.

Note

from memory (as with faxes scheduled for a future time and group faxes). For example, "02/02" means that two out of two pages were sent.

"Poll-in" means the fax was received after polling another fax machine. "Poll-out" the fax was sent to another fax machine that polled yours.

The time of the transmission. The time it took to transmit the fax in hours, minutes, and seconds. A 12- or 15-digit code used by HP service representatives to diagnose send/

receive problems.

" means the loaded paper jammed while being drawn into the

" means the document scheduled for faxing at a later time

" means the power failed during send or receive mode, details

" means the fax was aborted during transmittal because the

" means an absence of a dial tone on the connecting tele`

: The total number of pages sent is listed in this column if a fax is sent

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Printing HP OfficeJet Reports

Choose Samples and explanations for each report are provided at the end of this ch apter.

A Power Fail report is printed automatically if po w er fails while a fax is being transmitted, or is pending. If the Power Fail report issues either of these warnings "These faxes were in the process of being received but were not completely printed," or "These faxes were not completely sent," the fax(es) will have to be resent.

Reports/Print Reports

Speed Dial

fax numbers.

Menu Settings

currently-selected settings (marked with an asterisk) in a hierarchical diagram.

Self Test

current and factory settings of menu items, and informs you of print cartridge problems and the current version of your product.

Print Demo

OfficeJet and demonstrates print quality.

. This report lists stored speed dial codes, names, and

. This report describes the menu layout as well as

. This report prints samples of internal fonts, lists

. This report summarizes key features of the HP

to print any of the following reports.

The Speed Dial Report

The Speed Dial report lists speed dial codes, names, and fax numbers you have programmed using either the HP OfficeJet Manager or the front panel.

Heading Description

Speed Dial Code Number

Name The names that correspond to individual speed dial codes (1-60), or group

Fax Number The fax number you entered for this speed dial code.

A speed dial code programmed during Speed Dial setup. Codes 1 through 60 are allocated to individual speed dial numbers, and codes 61 through 65 are reserved for group speed dial numbers.

speed dial codes (61-65).

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HP OfficeJet

Personal Printer/Fax/Copier

Speed Dial Code Number Name Fax Number

01 ABC Property Mgmt 555-1900 02 Public Images Inc. 1-999-555-4783 03 W.M., Accountant 555-7379 04 S&H Office Supplies 555-2312 05 Old Pioneer Bank 1-999-555-3776

06 The Corner Deli 555-8989 07 Sturdy Constr. Co. 555-7584 08 Western Mortgage 555-9900 09 DJ's Realty 555-4387 10 D. Best Architects 1-999-555-6776

11 Donna Ortega 1-999-555-8012 12 Paul Arnold 1-999-555-8681 13 Alan Calderon 1-999-555-4914 14 Tracie Gomovich 555-4324 15 Steven K. Fong 555-8332

16 Mary Henry 1-999-555-5773 17 Pat Schultz 555-8464 18 Jeff Rutledge 555-2109 19 Jane Markowitz 555-4951 20 Mike Bentley 555-8146

Speed Dial Report

Austen Enterprises 111-2222 Apr-23-96 08:30AM

for

21 Jane Letrich 555-6562 22 Betty Matlock 555-9255 23 Alan Klein 555-4898

61 Area Managers

11 Donna Ortega 1-999-555-8012 12 Paul Arnold 1-999-555-8681 13 Alan Calderon 1-999-555-4914 14 Tracie Gomovich 555-4324 15 Steven K. Fong 555-8332 16 Susen Henry 1-999-555-5773

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The Menu Settings Report

The Menu Settings report shows both the menu layout and the currently-selected settings in a hierarchical diagram. The current selections are marked with an asterisk in the report, just as they are on the front panel display. Refer to this report to look at current selections and review other available ones before making changes. A sample report on the next page shows the selected factory settings.

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HP OfficeJet

Personal Printer/Fax/Copier

Time/Date, Header

Reports

Fax/Copy Contrast

Time/Date Fax Header

Fax Log

Menu Settings Self Test Print Demo Print All Speed Dial/One-Touch

Normal *

Lighten Darken

Menu Settings Report

Austen Enterprises. 111-2222 Apr-23-96 09:36 AM

Print Now

Automatic Log

for

Last Fax Last 30 Faxes

Error only*

Send or error Send only Off

Paper Size

Fax Settings

Letter (8.5x11 in) *

A4 (210x297mm) Legal (8.5x14 in) Exec (7.25x10.5 in) Envelopes

Speed Dial Setup Group Dial Setup Phone Setup

Rings to Answer Ringer

Ring/Beep Volume

Button Beeps

Dialing Mode

Auto Redial

Distinctive Ring

On *

Off

Soft*

Loud

On *

Off

Tone *

Pulse

On *

Off

Off *

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Printer Set` tings

Send Fax Later

Polling Set` up

Backup Reception

Silent De` tect

Auto Reduc` tion

Error Correc` tion

Character Set

Carriage Re` turn

Perf Skip Mode

Text Scale Mode

Orientation

Printer Font

Print Quality

Remote Ser` vice

Setup Cancel Send

Receive Send

On *

Off

Off *

On *

Off

PC-8 *

HP Roman 8 PC-8 Danish/Nor UK ISO 4 German ISO 21 French ISO 69 Italian ISO 15 Nor v.1 ISO 60 Swed Names ISO 11 Spanish ISO 17 ASCII Portug ISO 16 PC-850 ECMA-94 Latin 1 HP legal

CR only *

CR and LF

On *

Off

Off *

Portrait *

Landscape

Normal *

Condensed

Letter *

Draft

Off *

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Copier Settings

Clean Pen

Printer Status

Copy Reduc` tion

Ready*

Offline

100% *

95% 90% 85% 80% 75% Legal-to-Letter 70%

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The Self Test Report

To look at samples of internal fonts, review current and factory settings, locate any print cartridge problems, as well as product version information, you will need to print the Self Test report.

HP OfficeJet

Personal

Printer/Fax/Copier

Self Test Report

Austen Enterprises. 111-2222 Apr-23-96 09:52 AM

Font Samples:

Courier --- abcdefg ABCDEFG 123456789 @#$%^&*

Courier Italic --- abcdefg ABCDEFG 123456789 @#$%^&*

CG Times --- abcdefg ABCDEFG 123456789 @#$%^&*

CG Times Italic --- abcdefg ABCDEFG 123456789 @#$%^&*

Letter Gothic --- abcdefg ABCDEFG 123456789 @#$%^&*

Letter Gothic Italic --- abcdefg ABCDEFG 123456789 @#$%^&*

Univers --- abcdefg ABCDEFG 123456789 @#$%^&*

Univers Italic --- abcdefg ABCDEFG 123456789 @#$%^&*

Menu Feature Current Setting Factory Setting

Fax Header:

ACME Co. 619 555-1234

Automatic Log: Fax/Copy Contrast: Paper Size: Rings to Answer: Ringer: Ring/Beep Volume: Button Beeps: Dialing Mode: Auto Redial: Distinctive Ring: Remote Service: Backup Reception: Silent Detect: Auto Reduction: Character Set: Carriage Return: Perf Skip Mode: Text Scale Mode: Orientation: Printer Font: Print Quality: Printer Status: Copy Reduction:

Error only Normal Letter (8.5x11 in) 2 On

Soft On Tone On Off Off On Off On PC-8 CR only On Off Portrait Normal Draft Ready 100%

Error only Normal Letter (8.5x11 in) 2 On

On Tone On Off Off On Off On PC-8 CR only On Off Portrait Normal Letter Ready 100%

This symbol ( ) indicates that the current setting is different from the factory setting.

Self Test: PASSED Firmware Version 1.0 LIUType 15

Print Cartridge Tests:

11121

for

Soft

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Heading Description

Font Samples Sample characters and numbers shown for each of the eight internal fonts. MENU Features All menu items are listed. Current Settings The current selection for that menu item. Factory Settings The setting selected at the factory for that menu item. Self Test: Passed Internal electronics tested and are working correctly. Self Test: Failed The internal electronics failed their self test. Please call for service. (See

"Getting Help" in chapter 6 for Customer Support Center numbers.)

Firmware/Version The version number of your HP OfficeJet internal firmware. You may be

asked to provide this number when you talk to a customer support representative.

LIU Type The type of line interface unit (LIU) in your HP OfficeJet. The LIU (the

module into which you plugged your telephone cords) controls your fax transmissions (send and receive). You may be asked to provide this information when you talk to a customer support representative.

Print Cartridge Tests

This diagonal pattern and area will help you diagnose print cartridge nozzle problems. If the diagonal line is not continuous (if white gaps break the line), or if the area fill is not filled in solidly with ink (horizontal white lines appear in it), some of the nozzles in your print cartridge may be clogged, so they're not releasing ink.

If you think your nozzles are clogged, see "Solving Problems While Print` ing, Faxing, or Copying" in chapter 6 for cleaning and reseating instruc` tions.

11121

No gaps = Nozzles okay

White gaps = Clogged nozzles

Solid area fill = Nozzles okay

White lines = Clogged nozzles

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The Power Fail Report

A Power Fail report is printed automatically if power is lost while a fax is being transmitted or pending. The following sample shows you the information contained in the report.

If your power fail report heading is "These faxes were in the process of being received but were not completely printed," ask the sender to resend the document.

If your report's heading is, "These faxes were not completely sent," you may have to resend the entire document.

HP OfficeJet

Personal

Power failed at 08:43AM on Apr-23-96

These faxes were in the process of being received but were not completely

Identification Result Pages Type Date Time Duration Diagnostic 999 555 8012 Power fail 01 Received Oct-21 08:43A 00:01:27 001000000000

These faxes were not completely

Identification Result Pages Type Date Time Duration Diagnostic 5554382 Power fail 00 Sent Oct-21 08:43A 00:00:05 001000000000

Printer/Fax/Copier

sent:

Power Fail Report

Austen Enterprises. 111-2222 Apr-23-96 08:59AM

printed:

for

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US Lite

2 Sending Faxes

Topic Page

What You Need to Know... 2-2...........................

Dialing from the front panel 2-2.......................

Sending a Fax 2-4......................................

Sending a Fax to Multiple Fax Numbers 2-6.................

Sending a Fax at a Future Time 2-7.......................

Sending a Fax to Another Fax Machine Upon Request

(Being Polled) 2-9.....................................

Asking to Receive a Fax from Anoth er Fax Machine (Polling) 2-10

Adjusting the Resolution 2-11.............................

Adjusting the Contrast 2-12...............................

What You Need to Know...

This chapter explains how to send documents to other fax machines, as well as send a loaded document on request (being polled), or retrieve a document from another fax machine (polling).

To fax a document that is stapled or secured with paper clips, remove the staples and paper clips from the document before faxing.

CAUTION

Failure to remove staples and paper clips before faxing can cause permanent damage to the scanner inside the HP OfficeJet.

Dialing from the front panel

There are several ways to dial a fax number from the front panel.

Use the numeric keypad on the HP OfficeJet.

Press the

Speed Dial

(at the top left of the front panel) and a 2-digit code us` ing the numeric keypad on the HP OfficeJet.

Press one of the 10 OneTouch buttons at the right of the front panel.

button

Speed Dial

01 03 05

07 09

through

02 04

06 08 10

2`2

Redial/Pause

To immediately start redialing the last fax number you dialed, press

Redial/Pause

The

Redial/Pause

Immediately start redialing the last fax number you dialed. If you press

button allows you to do two things:

Redial/Pause

while the automatic redial timer is displayed, the next redial begins immediately. Note, however, you cannot redial a group of fax numbers.

Insert a pause into the dialing sequence. If you press

Redial/Pause

while in the middle of entering a fax number, a dash (-) is displayed in the fax number and the dialing will pause momentarily at that point.



Sending a Fax

1. Dial

the fax number using one of the

following methods.

Use the numeric buttons on the HP OfficeJet.

Press the

Speed Dial

button

and a 2-digit code.

Press one of the 10 One-Touch buttons.

Pick up the handset and dial from a telephone connected directly to your HP OfficeJet. If you dial this way, stay on the line through step 3.

2. Load

your document, face-down, in the fax loading tray. (Depending on the thickness of the paper, you can load up to 20 pages. However, if you have problems, try sending a few pages at a time.) Wait a few seconds while the HP OfficeJet beg in s to load the bottom page. Note that the selected resolution shows on the bottom line of the display.

sl-46b

sl-19a

Press

Start/Copy

Note:`

If you dialed from a telephone

to begin.

connected directly to your HP Office` Jet and a person picks up the phone on the receiving end, ask them to p ress the Start button on their machine to start receiving the fax. You can replace the handset at anytime.

2`4

sl-47

Helpful Hints:

If the line is busy, the fax number may be redialed automatically several times. Or, you may choose to manually redial with the button instead. See "Redialing with the beginning of this chapter.

If you want to send a fax to someone you're already talking to on a telephone connected directly to your HP OfficeJet, just load the document and press person on the other end to press the Start button on their fax machine after hearing the fax tone.

Start/Copy

; you don't need to dial. Ask the

Redial/Pause

Button" at the

Redial



Sending a Fax to Multiple Fax Numbers

To manually send a group fax, i.e. to several numbers not already grouped, follow the procedure below. However, if your document does not fit into memory, you may be required to send the document to each fax number, separately.

this:

Dial a fax number OR press

Speed Dial

code number. (The example shows "5552312.")

Press

Copy

Press number.

Repeat steps 1 and 2 until you've entered all your fax numbers (up to 10 fax num` bers can be entered). Then press2to quit adding fax numbers.

Load your document. The bottom line of the display will tell you how many fax numbers will be dialed ("3" in the example).

and a two-digit

Enter/Save

to enter another fax

(not

Start/

Using these buttons: For this display:

Enter/Save

through

Press START to send 5552312

Enter another? 1=Yes 2=No

Enter fax number 2:

Load document then press START

Loading document Group size: 3

Press START to send Group size: 3

Press

Start/Copy

document is scanned into memory, then the fax num` bers are dialed, one at a time, in the same sequence in which you entered them.

. First the

2`6

Start/Copy

Storing... Memory used: 40%

MENU: Fax Settings

Sending a Fax at a Future

Send Fax Later

this:

Press the display the menu.

Right Arrow

Press times to move to "Fax Set` tings."

Enter/Save

Press "Fax Settings."

Right Arrow

Press times to move to "Send Fax Later."

Enter/Save

Press "Send Fax Later."

Enter/Save

Press "Setup."

Time

If you want to send a fax at a futre time, you can schedule it to be sent automatically, up to 2 4 hours later. by following the procedure bewlow.

button to

to select

multiple

Using these buttons: For this display:

Enter/Save

Enter start time 12:00

Time/Date, Header

Fax Settings

FAX SETTINGS

Speed Dial Setup

FAX SETTINGS

Send Fax Later

SEND FAX LATER

Setup

Enter the time you want the fax to be sent at. (If you pre` viously set the time in AM/ PM format, you will be prompted to press

for PM.)

(Continued on next page)

for AM

through

Enter start time 01:00



Using

Do this: For this display:

Enter the fax number. OR press

Speed Dial

and a

these buttons:

through

Enter fax number 5554138

two-digit code number. OR press a One-Touch

button.

Press

Enter/Save

to save the

fax number you entered.

10.

Press1to store the document in memory until the fax start time, or press2to load the document in the fax loading tray until the fax start time.

Enter/Save

Store fax now? 1=Yes 2=No

Load document, then press START

Load document, in fax tray

11.

If you pressed1in step 10, load the document and press

Start/Copy

. (If the message "Memory full" displays, leave the entire document in the fax loading tray until the start time.)

If you pressed2in step 10, load the document and leave it there until the start time. You may remove the docu` ment if you need to send another fax or make copies; just replace it before the start time (shown on the bottom line of the display).

If you want to cancel a scheduled fax: Repeat steps 1 through 5, then press

Enter/Save

Start/Copy

Right Arrow

to display "Cancel Send," then press

to cancel the scheduled fax.

Storing... Memory used: 40%

Document loaded Faxat1:00AM

2`8

MENU: Fax Settings

Sending a Fax to Another Fax

Polling Setup

Machine Upon Request (Being Polled)

The following procedure allows another fax machine to instruct the HP OfficeJet to send it a paper fax. You can only be polled by one other fax machine at a time. You must repeat the procedure for each fax machine you want to poll the HP OfficeJet.

this:

Press the display the menu.

Press times to move to "Fax Set` tings."

Press "Fax Settings."

Press times to move to "Polling Setup."

Press "Polling Setup." ("Receive" displays.)

Press "Send."

button to

Right Arrow

Enter/Save

Right Arrow

Enter/Save

Right Arrow

Enter/Save

to select

multiple

to move to

Using these buttons: For this display:

Enter/Save

Load document

Time/Date, Header

Fax Settings

FAX SETTINGS

Speed Dial Setup

FAX SETTINGS

Polling Setup

POLLING SETUP

Receive

POLLING SETUP

Send

Load your document into the fax loading tray.

To cancel a to-be-polled setup: Remove the document from the fax loading tray, then press the

Stop

Waiting for poll

button.



MENU: Fax Settings

Asking to Receive a Fax from

Polling Setup

this:

Press the display the menu.

Right Arrow

Press times to move to "Fax Set` tings."

Enter/Save

Press "Fax Settings."

Right Arrow

Press times to move to "Polling Setup."

Enter/Save

Press "Polling Setup." ("Receive" is displayed.)

Enter/Save

Press "Receive."

Another Fax Machine (Polling)

The prcedure below explains how the HP OfficeJet can poll a fax machine (instruct the fax machine to send it a fax, one fax machine at a time). Repeat this procedure for additional polls.

button to

multiple

to select

multiple

to select

Using these buttons: For this display:

Enter/Save

Enter fax number:

Time/Date, Header

Fax Settings

FAX SETTINGS

Speed Dial Setup

FAX SETTINGS

Polling Setup

POLLING SETUP

Receive

Enter the number of the fax machine you want to poll (OR press two-digit code number).

Press number you entered. It will be dialed immediately.

Speed Dial

Enter/Save

to save the

2`10

and a

Enter/Save

through

Enter fax number: 5553658

Dialing . . . 5553658

Resolution

Adjusting the Resolution

As the Resolution setting affects the quality of outgoing faxes, the Resolution setting must be changed before faxing or copying. You can change the settings (1) by using the HP OfficeJet Manager described in chapter 1, or (2) by using the front panel and following the procedure below.

To change the resolution (sharpness) of outgoing faxes, select one of these options:

this:

Press the once to display the current resolution setting, which is marked with an asterisk (*). (The example shown is "Standard.")

Press times until the setting you want is displayed. (The example shown is "Photo.")

Press setting you displayed. Note that an asterisk denotes your new selection.

Press the Ready display.

Resolution

Enter/Save

multiple

to select the

to return to

Standard

illustrations), or when the transmission speed is more important than quality.

Fine

take longer to send a fax.

Photo

color (such as photographs). This selection causes documents to be scanned as halftone images.

button

for text only faxes (no photographs or graphic

to make text and line drawings as sharp as possible. It may

to capture images containing different shades of gray or

Using these buttons: For this display:

Resolution

Enter/Save

RESOLUTION

Standard *

RESOLUTION

Photo

RESOLUTION

Photo *

Ready Auto Apr-23-96 10:30 AM



MENU: Fax/Copy

Contrast

Adjusting the Contrast

The your outgoing faxes and copies, as they are scanned. Change the Contrast setting before faxing or copying. Either use the HP OfficeJet Manager ( chapter 1, or the front panel instructions described here.

Refer to the following when changing the lightness or darkness of outgoing faxes.

this:

Press the display the menu. "Time/ Date, Header" is displayed.

Press times to move to "Fax/Copy Contrast."

Press "Fax/Copy Contrast." Note that the current setting is marked with an asterisk (*).

Press contrast setting you want is displayed. ("Darken" is shown as an example.)

Press displayed setting. An asterisk denotes your new selection.

Press the Ready display.

button to

Right Arrow

Enter/Save

Right Arrow

Enter/Save

multiple

to select

until the

to select the

to return to

Fax/Copy

Darken Normal

Contrast setting affects the lightness and darkness of

OfficeJet Setup/Send Fax Quality

for originals that are too light. for documents with acceptable lightness/darkness

(factory setting).

Lighten

for originals that are too dark.

Using these buttons: For this display:

Enter/Save

dialog box) described in

Time/Date, Header

Fax/Copy Contrast

FAX/COPYCONTRAST

Normal *

FAX/COPY CONTRAST

Darken

FAX/COPY CONTRAST

Darken *

Ready Auto Apr-23-96 10:30 AM

2`12

3 Making Copies and

Printing

Topic Page

What You Need to Know 3-2.............................

Choosing media 3-2................................

Tips for loading paper and other media 3-3..............

Making Copies 3-4.....................................

Adjusting the Contrast 3-6...............................

Using the HP OfficeJet 3-7...............................

Printer Options 3-7.....................................

Opening the HP OfficeJet Printer Options 3-8................

Reviewing the Printer Settings 3-9.....................

Choosing the Grayscale Options 3-11....................

Printing Envelopes with Windows Applications 3-12...........

Loading Envelopes 3-13..................................

What You Need to Know

In this chapter you'll learn how to:

choose media for printing from your PC

load envelopes

control the printer settings

make copies with the HP OfficeJet

reduce your original document

change the resolution and contrast

Choosing media

You can print on or copy to any of these types o f media:

Cotton bond paper (16 to 36 lb, or 60 to 135 g/m2)

Copier paper (16 to 36 lb, or 60 to 135 g/m2)

HP Premium Glossy Paper

HP Premium Transparency Film

HP Premium Inkjet Paper

Refer to "Ordering Information" in chapter 6 for part numbers for HP Premium papers.

For receiving faxes and making copies, you can load Letter-, Legal-, or A4-size paper in the lower paper tray. For printing, load any of the allowable sizes listed in the table below.

Description Size

Letter Legal Executive U.S. No. 10

envelopes A4**

European DL envelopes*

* You cannot make copies or receive faxes on this paper size. ** A4 is the standard size for letters in European countries.



8.5l11 inches (216l279 mm)

8.5l14 inches (216l356 mm)

7.25l10.5 inches (184l267 mm)

4.12l9.5 inches (105l241 mm)

210l297 mm (8.27l11.7 inches) 220l110 mm (8.66l4.33 inches)

Letterhead paper

Transparencies

N N

Tips for Loading Paper and Other Media

Load media print side down. `Forplain paper, load the paper as indicated by an arrow on the

packaging.

`Forletterhead paper, load the letterhead side down and forward

as shown below.

`ForHP Premium Transparency Film, load the rough side down

and the adhesive strip forward as shown below.

`ForHP Premium Glossy Paper, load the glossy side down.

OJ-59

Do not force documents into the document feed mechanism. Load only one type and size of media at a time. Make sure that all media is free of rips, dust, wrinkles, curled or bent

edges, staples, and paper clips. Avoid media with cutouts or perforations; otherwise ink may stain

the inside of the machine. Avoid adhesive labels and media that is heavily textured or

embossed. Adhesive labels may come off inside the machine and cause subsequent media to jam.



Making Copies

Adjust the document guide, if necessary, then load your document, face-down, in the loading tray. (Depending on the thickness of the paper, you can load up to 20 pages. If you have a problem, try loading a few pages at a time.) Wait a few seconds while the HP OfficeJet loads the bottom page.

sl-46b

Press

Start/Copy

, then enter the number of copies you want (up to 99 copies).

Note

: If you only want one copy, you don't need to enter "1," just skip to step 3.

Press

Start/Copy

again to begin

copying.

sl-47a

sl-46a

sl-47b



Helpful Hints:

If the "Memory full" message displays after you try to make multiple copies, make one copy of that document at a time.

You cannot make copies while a phone connected directly to the HP OfficeJet is off the hook. If you press will try to fax your document.

As this device only prints on the following media sizes, make sure you have one of these sizes loaded in your loading tray before making copies.

Letter

:`8.5 x 11 inches (216 x 279 mm)

Legal

:`8.5 x 14 inches (216 x 356 mm)

:`210 x 297 mm (8.27 x 11.7 inches)

Start/Copy

, the HP OfficeJet



MENU: Fax/Copy

Contrast

Adjusting the Contrast

The your outgoing faxes and copies as they are scanned. Change the Contrast setting before copying. Either use the HP OfficeJet Manager

OfficeJet Setup/Scanned Image Quality

( chapter 1 or the front panel instructions described here.

Refer to the following when changing the lightness or darkness of copies. (Do not adjust the with the best resolution.)

this:

Press the display the menu. "Time/ Date, Header" is displayed.

Press times to move to "Fax/Copy Contrast."

Press "Fax/Copy Contrast." Note that the current setting is marked with an asterisk (*).

Press contrast setting you want is displayed. ("Darken" is shown as an example.)

Press displayed setting. An asterisk denotes your new selection.

Press the Ready display.

button to

Right Arrow

Enter/Save

Right Arrow

Enter/Save

multiple

to select

until the

to select the

to return to

Fax/Copy

Darken Normal

Contrast setting affects the lightness and darkness of

for originals that are too light. for documents with acceptable lightness/darkness

(factory setting).

Lighten

for originals that are too dark.

Using these buttons: For this display:

Enter/Save

Resolution

dialog box) described in

setting; copies are always made

Time/Date, Header

Fax/Copy Contrast

FAX/COPYCONTRAST

Normal *

FAX/COPY CONTRAST

Darken

FAX/COPY CONTRAST

Darken *

Ready Auto Apr-23-96 10:30 AM



Using the HP OfficeJet Printer Options

When you print a document using a Windows software program, you have the option to choose different font sizes and types that are compatible with different types of printers. The HP OfficeJet printer software allows you to choose specific settings, such as print quality and page orientation. Note, however, the settings made in your software program and in the HP OfficeJet printer software override settings made with the front panel.

Printer Options allows you to select the method for printing your document (Printout Mode); the print quality of your document; the orientation of text and images on the printed page; the type and size of paper or other media you are printing on.

The printer options the HP OfficeJet printer displays will depend on your software application. The table below provides specific printer commands for some popular software packages.

Print Setup Commands for Selected Windows Applications

Word for Windows 2.0 `

Word for Windows 6.0 ` double-click the printer;click the

WordPerfect for Windows 5.2, 6.1`

Quicken 2 for Windows`

Setup

Excel 4,0, 5.0, 7.0`

Ami Pro 3.0, 3.1 `

Lotus 1-2-3, Release 4`

File/Print Setup File/Print;

File/Printer Setup/Check Printer

File/Print/Printer Setup

File/Printer Setup

click the

button

File/Select Printer

Printer

button

;



Opening the HP OfficeJet Printer Options

When you choose dialog box appears.

Click the Setup dialog box. Each of the printers available to you is listed.

Printer...

File/Print

button in the Print dialog box to display the Print

in a Microsoft Word document, the Print



Highlight the HP OfficeJet Ser ies 300 Printer, then click the button; the HP OfficeJet printer dialog box appears.

Reviewing the Printer Settings

The table below shows the settings that you can change with the HP OfficeJet printer. It also gives the factory settings (defaults), where applicable.

Options

Option Use Whenever You Need To Print ... Printout

Black Text Documents that contain only black text, such as letters. Black Text is the

default mode.

Grayscale Documents that contain solid graphics, such as business graphs and

charts, to be printed in shades of gray. For grayscale printing of color images, use grayscale mode. With grays`

cale imaging, different colors and saturation levels of color are repre` sented as different shades of gray. For more information, see "Choosing the Grayscale Options," later in this chapter.

Print Quality

Best Documents with highest print quality. This mode prints more slowly than

Normal mode for all documents.

Normal Documents with letter quality printing. Normal is the default print quality

setting.

EconoFast Documents with draft quality printing. EconoFast prints faster and uses

less ink.



Use Whenever You Need To Print ...Option

Orientation

Portrait Across the width of the page (letter-style). Portrait is the default Orienta`

Landscape Acrossthe length of the page (spreadsheet-style).

Media

Plain Paper On bond or photocopy paper and envelopes. Plain Paper is the default

Transparency On HP Premium Transparency Film. If you are printing more than one

Transparency (Extra Dry Time)

HP Glossy Paper

HP Glossy Paper (Extra Dry Time)

HP Premium Inkjet Paper

tion setting.

Media setting.

page, the printer waits several minutes between printing transparencies to allow time for the ink to dry.

In high humidity where ink on transparencies may dry slowly. The printer stops printing after each transparency. You may want to remove each transparency from the printer OUT tray before restarting printing. Click OK in the dialog box to restart printing.

On HP Premium Glossy Paper. If you are printing more than one page, the printer waits several minutes between printing sheets to allow time for the ink to dry.

In high humidity where glossy pages may dry slowly. The printer stops printing after each sheet. You may want to remove each sheet from the printer OUT tray before restarting printing. Click OK in the dialog box to restart printing.

On HP Premium Inkjet Paper to enhance output.

Media Size

Letter Print on standard US paper size (8.5 x 11 in.) Letter is the default Media

Legal Print on US legal-sized paper (8.5 x 14 in.). Executive Print on US executive-sized paper (7.5 x 10.5 in.). No. 10 Print on standard US envelope size (4.125 x 9 .5 in.). A4 Print on standard European paper size (210 x 297 mm.). A4 is the default

DL Print on standard European envelope size (220 x 110 mm.).

Size in the US.

Media Size in Europe.



Choosing the Grayscale Options

When you choose Print Setup dialog box, the Grayscale Options dialog box appears.

Grayscale

as the Printout mode and

Options

in the

Reviewing the Grayscale Options

The table below shows the settings that you can change with Grayscale Options. It also gives the f actory settings (defaults), where applicable.

Use... Whenever You Need To Print ... Halftone

Pattern

Scatter

Cluster

Intensity

Color text.

Line graphics.

Free hand images.

Clip art images.

Business graphics.

Complex graphic images.

Photographic images.

Scanned images.

Scatter is the default setting.

Documents to be photocopied.

Lighter images (less ink) use the mouse to move the slider to the left. Move the slider to the right for darker images (more ink).



Printing Envelopes With Windows Applications

When using the HP OfficeJet to print envelopes from a Windows application, be sure to choose envelopes as the media size (in the Printer Options dialog box).

The HP OfficeJet automatically selects the correct Orientation when you choose an envelope media size. The Orientation controls in the HP OfficeJet Printer Setup dialog box are grayed out when you choose an envelope size.

You may, however, need to select printing orientation in your software program. Some programs use a print setup dialog provided by Windows to select common printer settings. This dialog does not automatically default to the correct orientation for envelopes. If the Orientation settings are not disabled (grayed out) when you select envelopes, you must select the correct orientation in the software program print setup dialog box.

Select Landscape orientation for the HP OfficeJet printer.



Loading Envelopes

Remove the output tray and setitaside.

Pull the paper tray toward you slightly. Remove the paper bridge and any paper currently loaded.

sl-6

sl-7

Load up to 20 envelopes, with flap up and top edge aligned with the right side of the input tray, as shown.

sl-8



Slide the green paper guide to the right until it's flush with the edge of the envelopes, and it snaps into place at the appropriate envelope setting. The envelope guide will pop up to keep the envelopes vertically aligned.

Close the paper tray gently until the envelope guide is flush with the envelopes. The paper tray does not close all the way. Don't force it or you may cause a paper jam.

Envelope guide

sl-9

U.S. No. 10 envelope

European DL envelope

Insert the output tray. An "out of fax paper" error

will display on the front panel card of the HP OfficeJet Manager, if it is open. Al` though the device is unable to detect the presence of enve` lopes even when properly loaded, it will print them.



sl-10

sl-11

4Usingthe

Front Panel

Topic Page

When and How to Use the Front Panel 4-2..................

Using the Menu Buttons 4-3..............................

Tutorial: Moving in the Menu System

and Entering Words and Symbols 4-4..................

Using Send Fax Setup 4-7...............................

Changing the Header for Your Outgoing Faxes 4-7........

Printing Logs and Reports 4-7............................

Changing the Send Fax Quality 4-8........................

Adjusting the Contrast 4-8...........................

Adjusting the Resolution 4-8..........................

Changing the Loaded Paper Size 4-9.......................

Using Speed Dial Setup 4-10..............................

Inserting a Pause in a Speed Dial Number 4-10............

Setting Up a Speed Dial Group 4-10.....................

Controlling Sounds 4-11.................................

Selecting Tone or Pulse Dialing Mode

and Setting Automatic Redial 4-11......................

Using Receive Fax Setup 4-12.............................

Changing the Receive Mode 4-12.......................

Setting the Number of Rings to Answer, Setting Automatic

Reduction, Setting Backup Reception, Enabling Silent Detect,

Enabling Remote Service, Enabling Distinctive Ring 4-12...

Scheduling a Fax 4-13...................................

Controlling the Appearance of Your Printed Documents 4-13....

Changing Copy Reduction 4-14............................

Clean the Print Cartridge 4-14.............................

When and How to Use the Front Panel

In this chapter, you will learn to modify device settings that control the management tasks of the HP OfficeJet, using the front panel buttons.

Menu maps are provided to step you through the procedures. They have been included in the same order and carry the same titles as the HP OfficeJet Manager menu options explained in chapter 1.

Use the front panel buttons only if you are unable to access the same menu options using the HP OfficeJet Manager software program.



Using the Menu Buttons

The figure below provides a quick overview of how to use the front panel buttons with the menu system.

Backspace

Press menu level, or, during data entry, delete the character to the left of the cursor.

to move back to a previous

Press menu system.

to enter the

Backspace Enter/Save

Load/Eject Printer Reset

Stop

Press menus immediately (when you don't want to make a selection) and return to the Ready display.

to cancel an operation in progress or exit the

Enter/Save

Press menu item or device setting shown on the bottom line of the display. Press twice to make your selection and return to the Ready display.

Left ArroworRight

Press

Arrow

to move to the next menu item, device setting, or character (during data entry).

to select the



Tutorial: Moving in the Menu System and Entering Words and Symbols

In this tutorial, you'll learn how to move through the menus and enter characters using the front panel buttons. The procedures for moving and making selections are the same for all menus.

For example, to enter the company name "Ab Co." into the fax header, follow the steps below.

Moving from one menu to another

this:

Press the display the menu. "Time/ Date, Header" is always the first menu displayed.

Press "Time/Date, Header."

Enter/Save

button to

to select

Using these buttons: For this display:

Time/Date, Header

Enter/Save

TIME/DATE, HEADER

Time/Date

Press

Right Arrow

to move to

"Fax Header."

Press

Enter/Save

to select

"Fax Header."

Entering Words and Symbols

To enter the first letter in

Co.

, use the numeric keypad (note the letters ABC above the2button). To enter the

Ab Co.

first letter in

,press2.

Press2several times and you notice that the three letters above the2cycle through the lowercase, then uppercase letters.

Press the2button multiple times until the "A" displays.

(Continued on next page)

Enter/Save

ABC

TIME/DATE, HEADER

Fax Header

Enter header name

Enter header name a

Enter header name A



Do this: For this display:

Press

Right Arrow

to move the blinking cursor one space to the right. (From now on, we will just show the

Arrow

button after the in`

Right

Using these buttons:

Enter header name A

struction for each letter of the company name.)

Now press the2button mul` tiple times until the lowercase "b" displays.

ABC

Enter header name

Press

Space

once to insert a

space.

Press the2button multiple times until the uppercase "C" displays.

Press6multiple times until the lowercase "o" displays.

Press

Symbols

multiple times until the "." displays. (Notice the many other symbols you can enter as well: * - & . , / ( )'=#@

(Continued on next page)

Space

ABC

MNO

Symbols

Enter header name Ab

Enter header name Ab C

Enter header name Ab Co

Enter header name Ab Co.



Do this: For this display:

Press

Enter/Save

to save the

name you entered ("Ab Co.").

Using these buttons:

Enter/Save

Enter header number

The display prompts you to enter your company's fax number. The numeric keypad will now enter numbers instead of letters.

10.

Now, press

Enter/Save

to return to the Ready menu.

again

Enter/Save

Ready 04-23-96 02:15 PM



Using Send Fax Setup

To change the header for your outgoing faxes, follow the menu map below. Remember, you can also change the header by selecting the same options from the OfficeJet Manager.

OfficeJet Setup/Send Fax Setup

menu in the HP

Changing the Header for Your Outgoing Faxes

Menu Time/Date,Header

...

Time/Date Fax Header

Printing Logs and Reports

You can print logs and reports using the front panel buttons and following the steps shown in the menu map below. However, you can do the same thing by selecting the OfficeJet Manager.

Reports

menu from the HP

Time/Date, Header

Reports

...

Fax Log Speed Dial Menu Settings Self Test Print Demo Print All

Print Now Automatic Log

Last fax Last 30 faxes

Error only Send or error Send only Off



Changing the Send Fax Quality

To modify the quality of outgoing faxes, follow the menu map below. Remember, you can also modify the quality of faxes by selecting the same options from the HP OfficeJet Manager.

OfficeJet Setup/Send Fax Quality

Adjusting the Contrast

Time/Date, Header Reports

Fax/Copy Contrast

...

Normal Lighten Darken

menu in the

Resolution

Adjusting the Resolution

Press the front panel chapter 2 to know which resolution settings to use in a given situation.

Resolution

button to change resolution. Refer to



Changing the Loaded Paper Size

Follow the menu map below to change the size of paper, which you can also do by accessing the in the HP OfficeJet Manager.

Time/Date, Header Reports Fax/Copy Contrast

Paper Size

...

Letter (8.5l11 in) A4 (210l297 mm) Legal (8.5l14 in) Exec (7.25l10.5 in) Envelopes

OfficeJet Setup/Loaded Paper Size



Using Speed Dial Setup

Follow the menu map below to set up speed dial numbers, which you can also do by accessing the from the HP OfficeJet Manager.

Time/Date, Header Reports Fax/Copy Contrast Paper Size

Fax Settings

...

OfficeJet Setup/Speed Dial Setup

Speed Dial Setup

...

Redial/Pause

Inserting a Pause in a Speed Dial Number

To insert a 3-second pause into a speed dial code, or while physically dialing a fax number, press the front panel dash (-) will display, indicating that the pause will occur at that point in the dialin g sequence. You can enter up to six pauses in a row, for pauses totaling 18 seconds.

Redial/Pause

button. A

Setting Up a Speed Dial Group

Time/Date, Header Reports Fax/Copy Contrast Paper Size

Fax Settings

...

Speed Dial Setup

Group Dial Setup

...



Time/Date, Header Reports Fax/Copy Contrast Paper Size

Fax Settings

...

Controlling Sounds

Follow the menu map below to set up the sounds, which you can also do by accessing the

OfficeJet Setup/Sounds

HP OfficeJet Manager.

Speed Dial Setup Group Dial Setup

Phone Setup

...

Rings to Answer

Ringer Ring/Beep Volume Buttons Beeps

...

Selecting Tone or Pulse Dialing Mode

menu from the

Time/Date, Header Reports Fax/Copy Contrast Paper Size

Fax Settings

...

and Setting Automatic Redial

Speed Dial Setup Group Dial Setup

Phone Setup

...

Rings to Answer Ringer Ring/Beep Volume Buttons Beeps

Dialing Mode Auto Redial

...



Using Receive Fax Setup

Follow the menu map belo w to modify th e receiv e fax setting, which you can also do by accessing the menu from the HP OfficeJet Manager.

OfficeJet Setup/Receive Fax Setup

Receive Mode

Time/Date, Header Reports Fax/Copy Contrast Paper Size

Fax Settings

...

Changing the Receive Mode

Press the front panel Refer to the Installation Guide and chapter 1 to find out which receive mode to use for your configuration.

Receive Mode

button to change receive mode.

Setting the Number of Rings to Answer, Setting Automatic Reduction, Setting Backup Reception, Enabling Silent Detect, Enabling Remote Service, Enabling Distinctive Ring

Speed Dial Setup Group Dial Setup

Phone Setup

Send Fax Later Polling Setup

Backup Reception Silent Detect Auto Reduction

Rings to Answer

Ringer Ring/Beep Volume Buttons Beeps Dialing Mode Auto Redial

Distinctive Ring Remote Service



Scheduling a Fax

Follow the menu map below to set up the fax schedule. Use the front panel setting to defer sending a fax for up to 24 hours later. Note, you cannot perform this function from the HP OfficeJet Manager.

Time/Date, Header Reports Fax/Copy contrast Paper Size

Fax Settings

Speed Dial Setup Group Dial Setup Phone Setup

Send Fax Later

...

Controlling the Appearance of Your Printed Documents

Follow the menu map below to modify the printer settings (only - and not the settings for faxes or copies), which you can also do by accessing the OfficeJet Manager. Refer to chapter 1 for more information on these settings.

Time/Date, Header Reports Fax/Copy contrast Paper Size Fax Settings

Printer Settings

...

OfficeJet/Printing Options (DOS)

Character Set Carriage Return Perf Skip Mode Text Scale Mode

menu from the HP



Time/Date, Header Reports Fax/Copy Contrast Paper Size Fax Settings Printer Settings

Copier Settings

Changing Copy Reduction

Follow the menu map below to reduce your copies, which you can also do by accessing the

OfficeJet Setup/Copy Reduction

the HP OfficeJet Manager.

Copy Reduction

100% 95% 90% 85% 80% 75% Legal-to-Letter 70%

menu from

Clean the Print Cartridge

Follow the menu map below for instructions on how to clean the print cartridge, which you can also do by accessing the

Print Cartridge

Arrow

Right Arrow

from the HP OfficeJet Manager. Use the

button to move to Clean Pen in the front panel

menu system.

Time/Date, Header

Reports

Fax/Copy Contrast

Paper Size

Fax Settings

Printer Settings

Copier Settings

Clean Pen



File/Clean

Left

5 Troubleshooting

& Maintenance

Troubleshooting 5-2....................................

When you need help 5-2.............................

Error Notification: Beeps, Blinking Light, Messages 5-8....

Understanding the Displayed Messages 5-9..............

Solving Problems

While Printing, Faxing, or Copying 5-21.................

Maintaining Your HP OfficeJet 5-27........................

Changing the Print Cartridge 5-28......................

Troubleshooting

In this chapter, you'll learn how to diagnose and solve problems, change the print cartridge, and understand the meanings of displayed messages.

When you need help

Review this "Troubleshooting" section for problem-solving

information.

The fastest way to solve most problems is to take the corrective steps outlined in this section.

Make sure you are o perating your HP OfficeJet in the correct

environment.

The HP OfficeJet is not supported with roll-over phone systems (such as the automatic answering systems often used in large companies), voicemail, call waiting, and other advanced features provided by your phone company.

Gather some basic information first if you plan to call HP for

help.

If you suspect that your HP OfficeJet will have to be returned or exchanged, have the following information readily available before you contact HP or your dealer:

Product name and serial number (printed on the back of the HP OfficeJet)

Description of problem, including any error messages that were displayed

Purchase date and proof of purchase

A valid credit card or purchase order number (required for HP's Express Exchange)

Call your dealer or the HP Customer Support Center.

If you are unable to resolve your problem after reviewing this chapter, either contact our dealer or the HP Customer Support Center for further assistance. An HP Customer Support representative will work with you to quickly determine and solve any problems you may have, and let you know whether repair is necessary.

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About the warranty

: Hewlett-Packard guarantees the HP OfficeJet against defects in materials and workmanship for one year. During the warranty period, HP will, at its optio n, either re pair or replace defective products. For further details about the warranty and its exclusions and limitations, refer to the "Warranty Information" in chapter 7.

If repair is needed during the warranty period, the HP Customer Support representative will explain the various repair options available. In most cases, you should receive a replacement HP OfficeJet within 24 hours of your call.

CAUTION

Whom to call if you're in the United States:

To avoid printing problems and ink spillage, please remove the print cartridge before repackaging and shipping the HP OfficeJet.

U.S. Customer Resources Organization Telephone

Number

Local Support (800)243-9816

Press 1

HP Audio Tips (24-hour automated support service)

HP FIRST Fax (24-hour automated support service)

HP Download Service (real time access over modem)

(800) 333-1917 Press 3

(800) 333-1917 Detailed product

(208) 344-1691 Electronic download

Support Provided

Help in locating nearest HP authorized dealer

Pre-recorded help messages for common questions and information on other HP customer resources

support information on common software applications and troubleshooting tips (all sent by facsimile)

of HP product information, troubleshooting hints and updated HP printer driver information

Hours of Operation

24 hours per day 7 days per week



U.S. Customer Resources Organization

Telephone Number

CompuServe (800) 524-3388 (Must

Internet (HP ftp site) ftp address:

Printer drivers by mail (303) 339-7009 Printer drivers may be

HP Customer Information Center

HP Direct (800) 538-8787 Customer-orderable

HP North American Response Center

be a subscriber. Ask for agent #51. CompuServe connect charges apply to caller)

ftp://ftp.hp.com/html/ officejet

.html#software

(800) 752-0900 Ordering of User's

(800) 633-3600 HP service contract

Support Provided

Interactive dialog with worldwide HP customer community for the exchange of information

Information on products, printer drivers and support for anyone with ftp access to the Internet

obtained by contacting the software application manufacturer, however, HP distributes some of the most popular software applications

guides, technical reference guides and other literature

supplies and accessories, except documentation

information

Hours of Operation

24 hours per day 7 days per week

24 hours per day 6 days per week, closed Sundays

6:00 am - 5:00 pm PST weekdays

7:00 am - 6:00 pm PST weekdays

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U.S. Customer Resources Organization

Post Warranty Support (fee-based support)

HP Customer Support Center

Telephone Number

(900) 555-1500 ($2.50 per minute U.S. Charges start only when you connect with a support technician) or 800 999-1148 ($25.00 fee per call U.S.,Visa or MasterCard) (prices subject to change without notice)

(208) 323-2551 Technical assistance

Support Provided

Post warranty assistanceon product questions and the most common software applications

with setup, operation, repair information and exchange program information

Hours of Operation

7:00 am - 6:00 pm MST Mon, Tu, Th, Fri

7:00 am - 4:00 pm MST Wed

6:00 am - 10:00 pm MST weekdays

9:00 am - 4:00 pm MST Saturday



Whom to call if you're in Canada:

Canadian Customer Resources Organization Telephone

Number

HP Direct From Toronto:

HP Audio Tips (24-hour automated support service)

HP FIRST Fax (24-hour automated support service)

HP Download Service (real time access over modem, setting=N,8,1)

1 (905) 206-4745 From rest of Canada:

1 (800) 387-3154 1 (800) 333-1917

Press 2 for audio tips

1 (800) 333-1917 Press 1 for faxed tips

(208) 344-1691 Electronic download

Support Provided

Ordering of supplies and accessories

Pre-recorded help messages for common questions and information on other HP customer resources

Detailed product support information on common software applications and troubleshooting tips (all sent by facsimile)

of HP product information, troubleshooting hints and updated HP printer driver information

Hours of Operation

8:00 am - 6:00 pm EST Weekdays

24 hours per day 7 days per week



Canadian Customer Resources Organization

Telephone Number

CompuServe To become a

subscriber, call 1 (800) 524-3388 and ask for agent #51

Internet (HP ftp site) ftp address:

HP Canada Customer Support Center

HP Canada Customer Information Center

Obsolete Product Support (fee-based support)

Log on and at the prompt, type GO HPPER

CompuServe connect charges apply to caller)

ftp://ftp.hp.com/html/ officejet.html# software

Quebec/Eastern Canada: 1 (800) 361-9790

Ontario/Western Canada: 1 (800) 268-1221

5150 Spectrum Way Mississauga, Ontario L4W 5G1 1 (800) 387-3867

1 (800) 999-1148 ($25.00 fee per call U.S.,Visa or MasterCard)

Support Provided

Interactive dialog with worldwide HP customer community for the exchange of information

Information on products, printer drivers and support for anyone with ftp access to the Internet

Assistance with repair and exchange program information

Mailing address

for correspon` dence

Pre-sales product

information Help in locating

nearest HP-au` thorized dealer.

Post warranty assistanceon product questions and the most common software applications

Hours of Operation

24 hours per day 7 days per week

8:00 am - 8:00 pm EST Weekdays

8:30 am - 5:00 pm Weekdays

7:00 am - 6:00 pm MST Mon, Tu, Th, Fri

7:00 am - 4:00 pm MST Wed



Error Notification: Beeps, Blinking Light, Messages

The HP OfficeJet notifies you with sound (beeps), a blinking

Display

For this error condition: Here's how you'll be notified:

An incorrect button was pressed.

You pressed a button with a function that wasn't available at that time. (Example: You can't use

the

An error interrupted an activity in progress.

An error occurred, which interrupted or cancelled the current activity. (Example: If you lift the top of the front panel while sending a fax, the fax will be cancelled.) You may need to take some action to clear the error before continuing to use the HP OfficeJet. Look up the displayed message in the following section for more information.

A serious internal problem was detected.

A serious problem with the internal mechanical or electronic components has been detected. Service is required.

button while sending a fax.)

light, and a message under the following conditions.

Three short beeps.

Nine short beeps. The front panel

Display

message is displayed that describes the problem and tells you how to solve it, if applicable.

Nine short beeps. The front panel

Display

ERROR" message is displayed, along with a three-digit code. (You can look up this message in the "Understanding the Displayed Messages" section next in this chapter.) Please record this code before calling for service.

light blinks on and off. An error

light blinks on and off. A "SYSTEM

See

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Understanding the Displayed Messages

The following front panel messages are listed alphabetically for easy reference.

This message: Has this meaning: And requires this action:

nn pages sent Poor Quality

Add paper then press START

Cancel pending fax? 1=Yes 2=No

Clear print jam then press START

The fax you just sent may contain poor print quality, caused by problems with the phone line.

You are printing and the paper tray is empty.

You pressed

Stop

while the HP OfficeJet was waiting to redial, to send a memory-stored fax.

A piece of paper has jammed inside the printer mechanism.

Contact the receiver and verify quality, or resend the fax.

Load paper for your print job, then press the

Start/Copy

button. If paper is already loaded in the

paper tray when you get this message, remove it. (Also check for any partially-loaded sheets and remove them, too.) Discard any damaged or curled sheets from the stack, then reload the stack and press

Start/Copy

Press1to cancel the memory-stored fax. Press2to continue redialing the memory-stored fax.

Remove the output tray and pull out all wrinkled or torn pieces of paper from the paper path. Also remove wrinkled or torn pieces of paper from the paper tray. Replace the output tray and press

Start/Copy

the

button when the

jam has been cleared.

sl-6

sl-57

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And requires this action:Has this meaning:This message:

Close cover

Copy cancelled

Delayed fax pending

Delete this fax? 1=Yes 2=No

Fax cancelled (fax number)

The front panel is open, the top cover is open, or both are open.

YoupressedtheStop button while copying was in progress.

You have already scheduled a delayed fax. Only one delayed fax can be scheduled at a time.

YoupressedtheStop button while a fax was being received or printed.

The bottom line displays the fax number you were sending to or receiving from when the fax was cancelled. The fax could have been cancelled because of one of the following:

1)YoupressedtheStop button.

2) You lifted the front panel.

3) You removed the document while it was being scanned.

4) The document jammed while it was being scanned.

First close the top cover, then press down on the front panel until it snaps into place.

sl-30b

No action is required.

Wait until after the delayed fax has been sent, then set up the next one. If you want to cancel the first delayed fax instead, select Send Fax Later,then select Cancel Send.

Press 1 to stop receiving and delete the fax, or press 2 to continue receiving and printing the fax.

If you intentionally cancelled the fax, no action is required. If not, you should resend the entire document. Note: It's possible that part of your document was successfully transmitted, but if you are unable to check with the person you were sending to, resend the entire document.

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And requires this action:Has this meaning:This message:

Fax failed from (fax number)

Fax failed from (unknown)

Fax in memory

Fax in memory Memory full

Fax in memory press START

A communication error between your HP OfficeJet and the sending fax machine resulted in a failed transmission.The fax number of the sending fax machine is displayed on the bottom line.

A communication error between your HP OfficeJet and the sending fax machine resulted in a failed transmission.The fax number of the sending fax machine is unknown.

One or more incoming faxes were stored in memory while the HP OfficeJet was either out of paper, out of ink, or the wrong paper size was loaded. This message is displayed alternately with the error message telling you what needs to be corrected.

One or more incoming faxes were stored in memory and filled the memory to capacity while the HP OfficeJet was either out of paper, out of ink, or the wrong paper size was loaded. This message is displayed alternately with the error message telling you what needs to be corrected.

Afaxwasstoredinmemory while the HP OfficeJet was not ready to print (out of paper, out of ink, wrong paper size loaded, or printer busy), but the problem has now been corrected.

No action is required. If you know who might have been sending the fax, contact them and ask them to resend it. Failed transmissions are most often caused by noise on the telephone line.

Read the message that alternates with this one (e.g., "Out of paper for fax/copy"). Correct the indicated problem.

Read the message that alternates with this one (e.g., "Out of ink, Replace pen"). Correct the indicated problem.

The HP OfficeJet cannot receive any more faxes until the problem is corrected and the memory-stored faxes are printed.

Press the Start/Copy button to print the fax stored in memory.

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And requires this action:Has this meaning:This message:

Fax poll failed

Fax printing disabled

Fax reception disabled

Faxsendfailed No dial tone

Faxsendfailed No document

Faxsendfailed Try again

Fax to each number separately

The HP OfficeJet tried to poll another fax machine. The poll failed because there was no answer, the line was busy, or the other fax machine was not ready to be polled.

The HP OfficeJet is out of ink. Incoming faxes will be received to memory until the print cartridge is replaced.

The HP OfficeJet is unable to receive faxes due to one of the following error conditions: the print cartridge is out of ink or not installed, paper has jammed during printing, you're out of paper, the wrong paper size is loaded for fax reception, or the memory is full.

You tried to send a fax, but your telephone line is not operational.

This message is displayed when there's an error with a fax you scheduled using the Send Fax Later feature. It indicates that there was no document in the fax loading tray at the time the fax was scheduled to be sent.

You tried to send a fax, but some kind of communication error occurred before the fax data could be transmitted.

The HP OfficeJet tried to store a document in memory before sending it to a group of fax numbers. There was not enough memory to store the document.

Check with the sender to make sure his/her machine is ready to be polled and to verify the fax number. Then set up to poll again. Refer to "Asking to Receive a Fax from Another Fax Machine (Polling)" in chapter 2 for more information.

Replace the print cartridge.

Read the message that alternates with this one, then correct the error it describes.

Check your telephone line connections to the wall jack and to the HP OfficeJet. Try again.

Send your fax as desired: either reschedule the fax using the Send Fax Later feature, or send the fax manually.

Try sending your fax again. The fax machine you're sending

to may not be ready to receive faxes. Try contacting someone at the receiving location.

You must send the fax to each fax number separately.



And requires this action:Has this meaning:This message:

Load document before Start Time

Memory full Press START

Memory full Press STOP

Open cover Clear copy jam

You scheduled a fax using the Send Fax Later feature and chose to send it directly from the fax loading tray.

You are in the middle of making multiple copies of a document and the memory is full.

The HP OfficeJet tried to store a document into memory before faxing it to multiple locations or at a future time. Either there's a received fax in memory waiting for an error condition to be corrected before it can be printed, or this document is too large to fit into the memory of the HP OfficeJet.

The document you loaded for copying was either loaded improperly or jammed while being scanned.

Load the document in the fax loading tray before the scheduled start time. In the meantime, you can send faxes as you normally would.

Press the Start/Copy button. The HP OfficeJet will make a single copy of your document.

Press the Stop button. If there's an error condition to correct, it will be displayed. If no error message is displayed, you can assume that this document is too large to fit into memory and you will need to send it to one location at a time.

If the document is

not

jammed,

remove it and reload it. If the document is jammed,

open the top of the front panel (pull the top ledge toward you) and remove the document. Close the front panel by pressing it down firmly until it snaps into place. Reload the document.

sl-56

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And requires this action:Has this meaning:This message:

Open cover Clear fax jam

Open cover Load pen

Out of ink Replace pen

The document you loaded for faxing was either loaded improperly or jammed while being scanned.

No print cartridge is loaded in the HP OfficeJet.

The print cartridge in the HP OfficeJetis out of ink.

If you have the Backup Reception feature turned on in the menu (On is the factory setting), your incoming faxes will be stored in memory until you replace the print cartridge. You can continue to print from your PC for a while, but your print quality may suffer and, eventually, you will get blank pages.

If the document is

remove it and reload it. If the document is jammed,

open the top of the front panel (pull the top ledge toward you) and remove the document. (See the illustration for the previous message.) Close the front panel by pressing it down firmly until it snaps into place. Reload the document.

Load a print cartridge using the instructions in "Changing the Print Cartridge" later in this chapter.

Note: If you get this message after recently installing a print cartridge, try removing it and reloading it. Make sure you have removed both pieces of tape from the print cartridge and there is no excessive adhesive left on the side of the cartridge. Also, make sure you have pushed the print cartridge fully forward in the carriage.

Replace the print cartridge as soon as possible using the instructions in "Changing the Print Cartridge" later in this chapter.

If the memory fills to capacity before you replace the print cartridge, the HP OfficeJet won't be able to receive faxes and the "Fax reception disabled" message will display., alternately, with this message.

Note: If you get this message after recently installing a print cartridge, try removing it and reloading it. Make sure that you have removed both pieces of tape from the print cartridge. And make sure you have pushed the print cartridge fully forward in the carriage.

not

jammed,



And requires this action:Has this meaning:This message:

Out of paper for fax/copy

Paper load failed Press START

Poll cancelled

Press START to send Group full

Printer busy

Printing. . . (Date and Time)

The HP OfficeJet has attempted to print a received fax or make a copy and one of these conditions exists:

1) The paper tray is empty or envelopes are loaded.

2) The wrong paper size is loaded for receiving faxes, making copies, and printing reports from the menu.

3) The paper loaded in the paper tray is buckled (not flat), so the HP OfficeJet can't pick it correctly.

The HP OfficeJet has failed to pick a piece of paper from the paper tray.

You pressed Stop after setting up a document to be polled. Your to-be-polled setup has been cancelled.

You have entered the limit, 10 fax numbers, while sending to a group of fax numbers (broadcasting).

The printer is in the middle of printing a file from your PC, so it is temporarily unavailable for other types of printing.

The HP OfficeJet is printing a file from your PC.

Received faxes and copies can only be printed on Letter-, A4-, or Legal-size paper, which you should load into the paper tray using the instructions in "Choosing Media" in chapter 3. Make sure the paper lays flat in the paper tray.

Press the Start/Copy button. If paper is picked correctly, the message will not be displayed again, and you can continue to use the HP OfficeJet normally.

If the message reappears, remove the stack of paper from the paper tray, straighten it, and reload it.

No action is required.

Press the Start/Copy to begin sending the fax to your group.

Wait for the print job to finish before starting another operation that requires printing (such as copying or printing reports).

No action is required. You may send a fax while printing, if desired. Received faxes will be stored in memory, then printed when your print job is complete.



And requires this action:Has this meaning:This message:

Printing. . . Waiting for data

Ready Out of fax paper

Redial pending Try again later

Remove document and reload

Removing document

Report cancelled

Report in memory press START

Self test (Please wait)

The printer has paused to wait for further print data.

Either there is no paper loaded in the paper tray, or envelopes are loaded.

You tried to send a fax from the fax loading tray while a memory-stored fax was waiting to redial (sending to a group or sending a delayed fax).

The HP OfficeJet was unable to load the document you placed into the fax loading tray.

A document is being ejected from the fax loading tray after you cancelled a fax or a copy, or after the power was lost during scanning.

YoupressedtheStop button while a report was being printed.

The HP OfficeJet stored an automatic report in memory while the paper tray was empty.

Each time the power is turned on, the HP OfficeJet tests itself to make sure it's in good working order. If it finds a problem, an error message will be displayed.

Usually, no action is required. However, if you are waiting

for the

last page

at the time you see this message, press Load/Eject to eject the last page.

If you are printing envelopes and have the correct media size selected in your software, you may continue. If you want to print received faxes, make copies, or print reports from the menu, Load Letter-, A4-, or Legal-size paper into the paper tray, using the instructions in "Choosing Media" in chapter 4.

Wait until the memory-stored fax has been sent before sending a fax from the fax loading tray.

Remove the document from the fax loading tray, straighten the stack, and reload it.

No action is required. If you don't want to wait while each page is ejected, open the front panel and remove the document yourself. Then close the front panel.

No action is required.

Press Start/Copy to begin printing the report.

Wait for a few seconds for this message to clear before using the HP OfficeJet.

If a "SYSTEM ERROR" message is displayed, advising you to call for service, please record the 3-digit error number before calling.

of your print job



And requires this action:Has this meaning:This message:

Store fax now? 1=Yes 2=No

Stored data lost Call for service

Stored data lost Check Settings

Storing. . . Memory used: xx%

While scheduling a fax, you are prompted to 1) store the document in memory for sending later, or 2) place the document in the fax loading tray until the designated start time.

Settings that were stored are lost. All settings are returned to the factory defaults.

You are storing a document in memory to be faxed later, or to be sent to a group of fax numbers. The bottom line shows you how much of the memory is being used to store the document. A total of about 24 pages (400 KB) of memory is available for faxing and copying.

If you want to store the fax in memory until the start time, press

1. If you don't want to use up the memory, or if you don't think your document will fit into memory, press 2 and place your document in the fax loading tray before the start time.

You can continue to use your HP OfficeJet, but the battery may be discharged. You should call for service at your convenience. See "Whom to call " earlier in this chapter.

You can continue to use your HP OfficeJet,but you should call for service at your con-venience. See "Whom to call if you're in the United States" or "Whom to call" earlier in this chapter.

Wait until the storing is complete, to make sure your document will fit into the available memory. If your document is too large for the available memory, a message will tell you what to do next.

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HP Officejet 300 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual