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Color LaserJet Pro MFP M277
User Guide
www.hp.com/support/colorljMFPM277
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HP Color LaserJet Pro MFP M277
User Guide
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Copyright and License
© 2015 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Part number: B3Q10-90908
Edition 1, 4/2015
Trademark Credits
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, Adobe Photoshop®, Acrobat®, and
Adobe
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
®
is a registered trademark of The Open
UNIX
Group.
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Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ........................................................................................................................................................ 2
Product front view ............................................................................................................................... 2
Product back view ............................................................................................................................... 3
Control-panel view .............................................................................................................................. 4
Home screen layout .......................................................................................................... 5
How to use the touchscreen control panel ...................................................................... 6
Product specifications ........................................................................................................................................... 7
Introduction ......................................................................................................................................... 7
Technical specifications ...................................................................................................................... 7
Supported operating systems ............................................................................................................ 8
Mobile printing solutions .................................................................................................................... 9
Product dimensions .......................................................................................................................... 11
Power consumption, electrical specifications, and acoustic emissions .......................................... 12
Operating-environment range .......................................................................................................... 12
Product hardware setup and software installation ............................................................................................ 13
2 Paper trays ................................................................................................................................................. 15
Load paper into the single-sheet slot (Tray 1) ................................................................................................... 16
Introduction ....................................................................................................................................... 16
Load paper into the single-sheet priority feed slot ......................................................................... 16
Load an envelope in the single-sheet priority feed slot (Tray 1) ..................................................... 17
Tray 1 paper orientation ................................................................................................................... 19
Load paper into Tray 2 ......................................................................................................................................... 20
Introduction ....................................................................................................................................... 20
Load paper into Tray 2 ...................................................................................................................... 20
Load envelopes in Tray 2 .................................................................................................................. 22
Tray 2 paper orientation ................................................................................................................... 25
3 Supplies, accessories, and parts ................................................................................................................... 27
Order supplies, accessories, and parts ............................................................................................................... 28
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Ordering ............................................................................................................................................. 28
Supplies and accessories .................................................................................................................. 28
Customer self-repair parts ............................................................................................................... 28
Replace the toner cartridges ............................................................................................................................... 30
Introduction ....................................................................................................................................... 30
Remove and replace the toner cartridges ........................................................................................ 31
4 Print ........................................................................................................................................................... 37
Print tasks (Windows) .......................................................................................................................................... 38
How to print (Windows) ..................................................................................................................... 38
Automatically print on both sides (Windows) .................................................................................. 39
Manually print on both sides (Windows) .......................................................................................... 39
Print multiple pages per sheet (Windows) ....................................................................................... 40
Select the paper type (Windows) ...................................................................................................... 40
Print tasks (OS X) ................................................................................................................................................. 41
How to print (OS X) ............................................................................................................................ 41
Automatically print on both sides (OS X) .......................................................................................... 41
Manually print on both sides (OS X) .................................................................................................. 41
Print multiple pages per sheet (OS X) ............................................................................................... 41
Select the paper type (OS X) ............................................................................................................. 42
Mobile printing ..................................................................................................................................................... 43
Introduction ....................................................................................................................................... 43
Wi-Fi Direct and NFC Printing (wireless models only) ...................................................................... 43
HP ePrint via email ............................................................................................................................ 44
HP ePrint software ............................................................................................................................ 44
AirPrint ............................................................................................................................................... 45
Android embedded printing .............................................................................................................. 45
Use walk-up USB printing .................................................................................................................................... 46
5 Copy ........................................................................................................................................................... 47
Make a copy ......................................................................................................................................................... 48
Copy on both sides (duplex) ................................................................................................................................ 49
Copy on both sides automatically ..................................................................................................... 49
Copy on both sides manually ............................................................................................................ 49
6 Scan ........................................................................................................................................................... 51
Scan by using the HP Scan software (Windows) ................................................................................................. 52
Scan by using the HP Scan software (OS X) ........................................................................................................ 53
Scan to a USB flash drive ..................................................................................................................................... 54
Set up Scan to Network Folder ............................................................................................................................ 55
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Introduction ....................................................................................................................................... 55
Use the Scan to Network Folder Wizard (Windows) ......................................................................... 55
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ............. 55
Set up the Scan to Network Folder feature on a Mac ....................................................................... 56
Scan to a network folder ..................................................................................................................................... 58
Set up Scan to E-mail ........................................................................................................................................... 59
Introduction ....................................................................................................................................... 59
Use the Scan to E-Mail Wizard (Windows) ........................................................................................ 59
Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............................. 59
Set up the Scan to Email feature on a Mac ....................................................................................... 61
Scan to email ....................................................................................................................................................... 63
Additional scan tasks ........................................................................................................................................... 64
7 Fax ............................................................................................................................................................. 65
Set up to send and receive faxes ......................................................................................................................... 66
Before starting .................................................................................................................................. 66
Step 1: Identify the phone connection type ..................................................................................... 66
Step 2: Set up the fax ........................................................................................................................ 67
Dedicated phone line ...................................................................................................... 67
Shared voice/fax line ...................................................................................................... 68
Shared voice/fax line with an answering machine ........................................................ 69
Step 3: Configure the fax time, date, and header ............................................................................ 71
HP Fax Setup Wizard ....................................................................................................... 71
Product control panel ..................................................................................................... 71
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ........................... 72
Step 4: Run a fax test ........................................................................................................................ 72
Send a fax ............................................................................................................................................................ 74
Supported fax applications ............................................................................................................... 74
Send a fax by dialing manually from the product control panel ...................................................... 74
Fax from the flatbed scanner ........................................................................................................... 74
Fax from the document feeder ......................................................................................................... 75
Use speed dials and group-dial entries ............................................................................................ 75
Cancel a fax ....................................................................................................................................... 76
Send a fax using the HP software (Windows) ..................................................................................................... 77
Create, edit, and delete speed-dial entries ......................................................................................................... 78
Use the control panel to create and edit the fax phone book .......................................................... 78
Use phone-book data from other programs .................................................................................... 78
Delete phone book entries ................................................................................................................ 78
8 Manage the product ..................................................................................................................................... 79
Use HP Web Services applications ...................................................................................................................... 80
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Change the product connection type (Windows) ................................................................................................ 81
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 82
Advanced configuration with HP Utility for OS X ................................................................................................ 85
Open HP Utility .................................................................................................................................. 85
HP Utility features ............................................................................................................................. 85
Configure IP network settings ............................................................................................................................. 88
Introduction ....................................................................................................................................... 88
Printer sharing disclaimer ................................................................................................................. 88
View or change network settings ..................................................................................................... 88
Rename the product on a network ................................................................................................... 88
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 89
Product security features .................................................................................................................................... 90
Introduction ....................................................................................................................................... 90
Assign or change the system password using the Embedded Web Server ..................................... 90
Economy settings ................................................................................................................................................ 91
Introduction ....................................................................................................................................... 91
Print with EconoMode ....................................................................................................................... 91
Configure the Sleep/Auto Off After setting ...................................................................................... 91
Set the Shut Down After delay and configure the product to use 1 watt or less of power ............. 91
Configure the Delay Shut Down setting ........................................................................................... 92
HP Web Jetadmin ................................................................................................................................................. 93
Update the firmware ........................................................................................................................................... 94
Method one: Update the firmware using the control panel ............................................................. 94
Method two: Update the firmware using the Firmware Update Utility ............................................ 95
9 Solve problems ........................................................................................................................................... 97
Customer support ................................................................................................................................................ 98
Control panel help system .................................................................................................................................. 99
Restore the factory-set defaults ...................................................................................................................... 100
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel .................... 101
Change the “Very Low” settings ..................................................................................................... 101
For products with fax capability ................................................................................... 101
Order supplies ................................................................................................................................. 102
Product does not pick up paper or misfeeds .................................................................................................... 103
Introduction ..................................................................................................................................... 103
The product does not pick up paper ............................................................................................... 103
The product picks up multiple sheets of paper .............................................................................. 103
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 103
Clear paper jams ................................................................................................................................................ 105
Introduction ..................................................................................................................................... 105
Experiencing frequent or recurring paper jams? ............................................................................ 105
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Paper jam locations ........................................................................................................................ 106
Clear paper jams in the document feeder ...................................................................................... 107
Clear paper jams in the single-sheet slot (Tray 1) ......................................................................... 109
Clear paper jams in Tray 2 .............................................................................................................. 111
Clear paper jams in the rear door and the fuser area .................................................................... 113
Clear paper jams in the output bin ................................................................................................. 115
Clear paper jams in the duplexer (duplex models only) ................................................................. 116
Improve print quality ......................................................................................................................................... 117
Introduction ..................................................................................................................................... 117
Print from a different software program ....................................................................................... 117
Check the paper-type setting for the print job ............................................................................... 117
Check the paper type setting (Windows) ..................................................................... 117
Check the paper type setting (OS X) ............................................................................. 118
Check toner-cartridge status .......................................................................................................... 118
Print and interpret the print quality page ...................................................................................... 119
Clean the product ............................................................................................................................ 119
Print a cleaning page .................................................................................................... 119
Check the scanner glass for dirt and smudges ............................................................ 120
Visually inspect the toner cartridge ............................................................................................... 120
Check paper and the printing environment .................................................................................... 120
Step one: Use paper that meets HP specifications ...................................................... 120
Step two: Check the environment ................................................................................ 121
Calibrate the product to align the colors ........................................................................................ 121
Check other print job settings ......................................................................................................... 121
Check the EconoMode settings .................................................................................... 122
Adjust color settings (Windows) ................................................................................... 122
Try a different print driver .............................................................................................................. 123
Improve copy and scan image quality .............................................................................................................. 125
Introduction ..................................................................................................................................... 125
Check the scanner glass for dirt and smudges ............................................................................... 125
Eliminate lines or streaks when using the document feeder ........................................................ 126
Check the paper settings ................................................................................................................ 126
Check the image adjustment settings ............................................................................................ 126
Optimize for text or pictures .......................................................................................................... 127
Check the scanner resolution and color settings on the computer ............................................... 127
Resolution and color guidelines ................................................................................... 127
Color .............................................................................................................................. 128
Edge-to-edge copying .................................................................................................................... 128
Clean the pickup rollers and separation pad in the document feeder ........................................... 128
Improve fax image quality ................................................................................................................................ 130
Introduction ..................................................................................................................................... 130
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Check the scanner glass for dirt and smudges ............................................................................... 130
Check the send-fax resolution settings ......................................................................................... 131
Check the error-correction settings ............................................................................................... 131
Check the fit-to-page setting ......................................................................................................... 131
Clean the pickup rollers and separation pad in the document feeder ........................................... 131
Send to a different fax machine ..................................................................................................... 133
Check the sender's fax machine ..................................................................................................... 133
Solve wired network problems ......................................................................................................................... 134
Introduction ..................................................................................................................................... 134
Poor physical connection ................................................................................................................ 134
The computer is using the incorrect IP address for the product ................................................... 134
The computer is unable to communicate with the product ........................................................... 134
The product is using incorrect link and duplex settings for the network ...................................... 135
New software programs might be causing compatibility problems ............................................. 135
The computer or workstation might be set up incorrectly ............................................................ 135
The product is disabled, or other network settings are incorrect ................................................. 135
Solve wireless network problems ..................................................................................................................... 136
Introduction ..................................................................................................................................... 136
Wireless connectivity checklist ....................................................................................................... 136
The product does not print after the wireless configuration completes ...................................... 137
The product does not print, and the computer has a third-party firewall installed ..................... 137
The wireless connection does not work after moving the wireless router or product ................. 137
Cannot connect more computers to the wireless product ............................................................. 137
The wireless product loses communication when connected to a VPN ........................................ 138
The network does not appear in the wireless networks list .......................................................... 138
The wireless network is not functioning ........................................................................................ 138
Perform a wireless network diagnostic test .................................................................................. 138
Reduce interference on a wireless network ................................................................................... 138
Solve fax problems ............................................................................................................................................ 140
Introduction ..................................................................................................................................... 140
Fax troubleshooting checklist ........................................................................................................ 140
Solve general fax problems ............................................................................................................ 141
Faxes are sending slowly ............................................................................................. 141
Fax quality is poor ........................................................................................................ 142
Fax cuts off or prints on two pages .............................................................................. 143
Index ........................................................................................................................................................... 145
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1 Product overview
●
Product views
●
Product specifications
●
Product hardware setup and software installation
For more information:
www.hp.com/support/colorljMFPM277.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
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Product views
●
Product front view
●
Product back view
●
Control-panel view
Product front view
1
2
3
4
5
6
7
8
9
10
1 Document feeder
2 Scanner
3 Control panel (tilts up for easier viewing)
4 Walk-up USB port for printing and scanning without a computer
5 Output bin
6 Output bin extension
7 Front door (provides toner cartridge access)
8 Power on/off button
9 Single-sheet priority feed slot (Tray 1)
10 Main input tray (Tray 2)
2 Chapter 1 Product overview ENWW
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Product back view
1
2
3
4
5
6
1 Rear door (provides access for clearing jams)
2 Power connection
3USB port
4 Ethernet port
5 Fax line in port
6 Fax phone port
7 Duplexer (duplex models only)
8 Serial number and product number label
7
8
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Control-panel view
1 HP Back button Returns to the previous screen
1
2
3
4
5
2 Home button Provides access to the Home screen
3 Help button Provides access to the control-panel help system
4 Color touchscreen Provides access to menus, help animations, and product
5 Home page screen indicator The display indicates which Home screen the control panel is
NOTE: While the control panel does not have a standard Cancel button, during many product processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the product
completes it.
information.
currently displaying.
4 Chapter 1 Product overview ENWW
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Home screen layout
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the product control panel.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
1 2
3
1 Reset button Touch this button to reset any temporary job settings to the default product settings.
2 Connection Information
button
3 Product status This screen area provides information about the overall product status.
4
Copy
5
Scan
6
Fax
7
USB
8
Supplies
9
Apps
4 5 6 8
Touch this button to open the Connection Information menu, which provides network information.
The button appears as either a wired network icon
depending on the type of network to which the product is connected.
button
button
button
button
button
button
Touch this button to open the copy feature.
Touch this button to open the scan features:
●
Scan to USB Drive
●
Scan to Network Folder
●
Scan to E-mail
Touch this button to open the fax features.
Touch this button to open the USB Flash Drive menu.
Touch this button to view information about supplies status.
Touch this button to open the Apps menu to print directly from select Web applications.
7 10
9
or a wireless network icon ,
10
Setup
button
Touch this button to open the Setup menu.
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How to use the touchscreen control panel
Use the following actions to use the product touchscreen control panel.
Action Description Example
Touch
Swipe
Scroll
Touch an item on the screen to select that item
or open that menu. Also, when scrolling
through menus, briefly touch the screen to stop
the scrolling.
Touch the screen and then move the finger
horizontally to scroll the screen sideways.
Touch the screen, and then, without lifting the
finger, move the finger vertically to move the
screen.
Touch the Setup
menu.
Swipe the Home screen to access the Setup
button.
Scroll through the Setup menu.
button to open the Setup
6 Chapter 1 Product overview ENWW
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Product specifications
Introduction
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see
●
Technical specifications
●
Supported operating systems
●
Mobile printing solutions
●
Product dimensions
●
Power consumption, electrical specifications, and acoustic emissions
●
Operating-environment range
Technical specifications
www.hp.com/support/colorljMFPM277.
Model name
Product number
Paper handling Single-sheet priority feed slot (Tray 1)
Tray 2 (150-sheet capacity)
Automatic duplex printing Not available
Connectivity 10/100/1000 Ethernet LAN connection with
Hi-Speed USB 2.0
Print server for wireless network connectivity Not available
Easy-access USB port
HP near field communication (NFC) and Wi-Fi
Control-panel display and
input
Print Prints 18 pages per minute (ppm) on A4 and
Easy-access USB printing (no computer
M277n
B3Q10A
IPv4 and IPv6
Not available
Direct for printing from mobile devices
Color touchscreen control panel
19 ppm on letter-size paper
required)
M277dw
B3Q11A
Fax
Copy and Scan
NOTE: Copy and scan
speeds are subject to
change. For the most current
information, go to
www.hp.com/support/
colorljMFPM277.
Copies 19 pages per minute (ppm)
Scans 26 ppm
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Model name
M277n
M277dw
Product number
50-page document feeder
Scan to E-mail, Scan to USB, and Scan to
Network Folder options
Supported operating systems
The following information applies to the product-specific Windows PCL 6 and OS X print drivers and to the inbox software installation CD.
Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows
operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS
X print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
1. Go to
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
www.hp.com/support/colorljMFPM277.
B3Q10A
B3Q11A
Operating system Driver installed Notes
Windows® XP SP3 or later, 32bit
Windows Vista®, 32-bit The HP PCL 6 product-specific print
Windows Server 2003 SP2 or
later, 32-bit
Windows 7 SP1 or later, 32-bit
and 64-bit
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver and scan
application only.
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the full software
installation.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows XP in
April 2009. HP will continue to provide best-effort support
for the discontinued XP operating system.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-effort
support for the discontinued Server 2003 operating
system.
8 Chapter 1 Product overview ENWW
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Operating system Driver installed Notes
Windows 8, 32-bit and 64-bit The HP PCL 6 product-specific print
Windows 8.1, 32-bit and 64-bit The HP PCL 6 product-specific print
Windows Server 2008 SP2, 32bit
Windows Server 2008 SP2, 64bit
Windows Server 2008 R2, SP 1,
64-bit
Windows Server 2012, 64-bit The software installer does not
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the full software
installation.
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specific print drivers do
support it.
Windows 8 RT support is provided through Microsoft IN OS
Version 4, 32- bit driver.
Windows 8.1 RT support is provided through Microsoft IN
OS Version 4, 32- bit driver.
Download the driver from the HP Web site
support/colorljMFPM277, and use the Windows Add Printer
tool to install it.
www.hp.com/
Windows Server 2012 R2, 64 bit The software installer does not
OS X 10.7 Lion, OS X 10.8
Mountain Lion, and OS X 10.9
Mavericks
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljMFPM277 for
HP's all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to
Mobile printing solutions
The product supports the following software for mobile printing:
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specific print drivers do
support it.
The OS X print driver and print utility
are available for download from
hp.com and may also be available
via Apple Software Update. The HP
installer software for OS X is not
included in the in-box CD.
www.hp.com/go/upd and click the Specifications tab.
Download the driver from the HP Web site
support/colorljMFPM277, and use the Windows Add Printer
tool to install it.
For OS X, download the full installer from the support Web
site for this product.
1. Go to
2. Select Support Options, and then under Download
3. Click the operating system version, and then click the
www.hp.com/support/colorljMFPM277.
Options select Drivers, Software & Firmware.
Download button.
www.hp.com/
●
HP ePrint software
ENWW Product specifications 9
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NOTE: The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and
64-bit); Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64bit); and OS X versions 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
●
HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with
HP Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
●
HP All-in-One Remote app for iOS and Android devices
●
Google Cloud Print
●
AirPrint
●
Android Printing
10 Chapter 1 Product overview ENWW
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Product dimensions
Figure 1-1 Dimensions for the M277n models
1. Height 322.2 mm (12.7 in) 578 mm (22.8 in)
3
3
1
1
2
2
Product fully closed Product fully open
2. Depth 384 mm (15.1 in) 849 mm (33.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 17.4 kg (38.4 lb)
Figure 1-2 Dimensions for the M277dw models
3
3
1
2
2
1
ENWW Product specifications 11
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Product fully closed Product fully open
1. Height 322.2 mm (12.7 in) 578 mm (22.8 in)
2. Depth 417 mm (16.4 in) 1002 mm (39.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 18.3 kg (40.3 lb)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljMFPM277 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-1 Operating-environment specifications
Environment Recommended Allowed
Temperature 17° to 27°C (62.6° to 80.6°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
12 Chapter 1 Product overview ENWW
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Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
Go to
www.hp.com/support/colorljMFPM277 for HP's all-inclusive help for the product. Find the following
support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW Product hardware setup and software installation 13
Page 24
14 Chapter 1 Product overview ENWW
Page 25
2 Paper trays
●
Load paper into the single-sheet slot (Tray 1)
●
Load paper into Tray 2
For more information:
www.hp.com/support/colorljMFPM277.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 15
Page 26
Load paper into the single-sheet slot (Tray 1)
Introduction
Use the single-sheet priority feed slot to print single-page documents, documents that require multiple
paper types, or envelopes.
●
Load paper into the single-sheet priority feed slot
●
Load an envelope in the single-sheet priority feed slot (Tray 1)
●
Tray 1 paper orientation
Load paper into the single-sheet priority feed slot
1. Move the paper width guides in the single-sheet priority feed
slot outward.
2. Place the top edge of the sheet at the opening, and then
adjust the side guides so that they lightly touch the sheet, but
do not bend it.
16 Chapter 2 Paper trays ENWW
Page 27
3. Insert the single sheet into the slot and hold it. The product
will pull the sheet partially into the paper path. For
information about how to orient the paper, see
orientation on page 19.
NOTE: Depending on the size of the paper, you might need
to support the sheet with two hands until the sheet advances
into the product.
Tray 1 paper
4. At the computer, begin the printing process from the software
application. Make sure that the driver is set to the correct
paper type and size for the paper being printed from the
single-sheet priority feed slot.
Load an envelope in the single-sheet priority feed slot (Tray 1)
1. Move the paper width guides in the single-sheet priority feed
slot outward.
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2. Place the right edge of the envelope, face-up, at the opening,
and then adjust the side guides so that they lightly touch the
envelope, but do not bend it.
3. Insert the envelope into the slot and hold it. The product will
pull the envelope partially into the paper path..
NOTE: Depending on the size of the envelope, you might
need to support it with two hands until the envelope
advances into the product.
4. At the computer, begin the printing process from the software
application. Make sure that the driver is set to the correct
paper type and size for the envelope being printed from the
single-sheet priority feed slot.
18 Chapter 2 Paper trays ENWW
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Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the product
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the product
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the product
123
ENWW Load paper into the single-sheet slot (Tray 1) 19
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Load paper into Tray 2
Introduction
The following information describes how to load paper in Tray 2.
●
Load paper into Tray 2
●
Load envelopes in Tray 2
●
Tray 2 paper orientation
Load paper into Tray 2
1. Open the tray.
2. Adjust the paper guides by sliding the guides to the size of the
paper being used.
20 Chapter 2 Paper trays ENWW
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3. To load legal-size paper, extend the tray front by pressing the
blue latch and pulling the front of the tray.
NOTE: When loaded with legal-size paper, Tray 2 extends
from the front of the product approximately 51 mm (2 in).
4. Load paper into the tray.
ENWW Load paper into Tray 2 21
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5. Make sure that the paper stack is flat at all four corners. Slide
the paper length and width guides so that they are against
the stack of paper.
NOTE: To prevent jams, do not overfill the tray. Be sure that
the top of the stack is below the tray full indicator.
6. After making sure that the paper stack is below the tray full
indicator, close the tray.
Load envelopes in Tray 2
1. Open the tray.
22 Chapter 2 Paper trays ENWW
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2. Adjust the paper guides by sliding the guides to the size of the
envelopes being used.
3. Load envelopes into the tray.
ENWW Load paper into Tray 2 23
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4. Make sure that the envelope stack is flat at all four corners.
Slide the length and width guides so that they are against the
stack.
NOTE: To prevent jams, do not overfill the tray. Be sure that
the top of the stack is below the tray full indicator.
CAUTION: Loading more than five envelopes in Tray 2 can
result in jams.
5. After making sure that the stack is below the tray full
indicator, close the tray.
24 Chapter 2 Paper trays ENWW
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Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge toward the product
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the product
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the product
123
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26 Chapter 2 Paper trays ENWW
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3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
For more information:
www.hp.com/support/colorljMFPM277.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 27
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Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter
www.hp.com/buy/parts
the product IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 201A Black Original LaserJet Toner
Cartridge
HP 201X High Yield Black Original
LaserJet Toner Cartridge
HP 201A Cyan Original LaserJet Toner
Cartridge
HP 201X High Yield Cyan Original
LaserJet Toner Cartridge
HP 201A Yellow Original LaserJet
Toner Cartridge
Standard-capacity replacement black toner
cartridge
High-capacity replacement black toner
cartridge
Standard-capacity replacement cyan toner
cartridge
High-capacity replacement cyan toner
cartridge
Standard-capacity replacement yellow toner
cartridge
201A CF400A
201X CF400X
201A CF401A
201X CF401X
201A CF402A
HP 201X High Yield Yellow Original
LaserJet Toner Cartridge
HP 201A Magenta Original LaserJet
Toner Cartridge
HP 201X High Yield Magenta Original
LaserJet Toner Cartridge
Accessories
USB 2.0 printer cable A-to-B cable (2-meter standard) C6518A
High-capacity replacement yellow toner
cartridge
Standard-capacity replacement magenta
toner cartridge
High-capacity replacement magenta toner
cartridge
201X CF402X
201A CF403A
201X CF403X
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More
information about the CSR program and benefits can be found at
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at
www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or product name.
28 Chapter 3 Supplies, accessories, and parts ENWW
www.hp.com/go/csr-support and
Page 39
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the product warranty period.
Item Description Self-replacement
Single-sheet priority feed slot tray Replacement tray for single-sheet priority feed
slot (Tray 1)
150-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5886-000
options
Mandatory RM2-5865-000
Part number
ENWW Order supplies, accessories, and parts 29
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Replace the toner cartridges
Introduction
This product indicates when the toner cartridge level is low. The actual toner cartridge life remaining can
vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at
www.hp.com/
go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The product uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan
(C), and black (K). The toner cartridges are inside the front door.
Item Description Cartridge number Part number
HP 201A Black Original LaserJet Toner
Cartridge
HP 201X High Yield Black Original LaserJet
Toner Cartridge
HP 201A Cyan Original LaserJet Toner
Cartridge
HP 201X High Yield Cyan Original LaserJet
Toner Cartridge
HP 201A Yellow Original LaserJet Toner
Cartridge
HP 201X High Yield Yellow Original
LaserJet Toner Cartridge
HP 201A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement black
toner cartridge
High-capacity replacement black toner
cartridge
Standard-capacity replacement cyan toner
cartridge
High-capacity replacement cyan toner
cartridge
Standard-capacity replacement yellow
toner cartridge
High-capacity replacement yellow toner
cartridge
Standard-capacity replacement magenta
toner cartridge
201A CF400A
201X CF400X
201A CF401A
201X CF401X
201A CF402A
201X CF402X
201A CF403A
HP 201X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
201X CF403X
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
If the toner cartridge must be removed from the product for an extended period of time, place the cartridge
in the original plastic packaging, or cover the cartridge with a light-weight, opaque item.
The following illustration shows the toner-cartridge components.
30 Chapter 3 Supplies, accessories, and parts ENWW
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3
1 Handle
2 Imaging drum
3 Memory chip
2
1
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
Remove and replace the toner cartridges
1. Open the front door.
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2. Grasp the blue handle on the toner cartridge drawer, and then
pull out the drawer.
3. Grasp the handle on the toner cartridge, and then pull the
toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from the box, and
then pull the release tab on the packaging.
32 Chapter 3 Supplies, accessories, and parts ENWW
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5. Remove the toner cartridge from the opened packaging shell.
6. Gently rock the toner cartridge from front to back to
distribute the toner evenly inside the cartridge.
7. Do not touch the imaging drum on the bottom of the toner
cartridge. Fingerprints on the imaging drum can cause printquality problems.
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8. Insert the new toner cartridge into the drawer. Make sure that
the color chip on the cartridge matches the color chip on the
drawer.
9. Close the toner cartridge drawer.
10. Close the front door.
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11. Place the used toner cartridge in the packaging from the new
cartridge.
http://www.hp.com/recycle
12. Use the pre-paid self-addressed label to return the used
cartridge to HP for recycling (where available).
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36 Chapter 3 Supplies, accessories, and parts ENWW
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4Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Mobile printing
●
Use walk-up USB printing
For more information:
www.hp.com/support/colorljMFPM277.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 37
Page 48
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the product from the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings
on the Paper/Quality tab.
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4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.
5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows)
Use this procedure for products that have an automatic duplexer installed. If the product does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on
both sides manually.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog
box.
5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows)
Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the
job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
6. If prompted, touch the appropriate control panel button to continue.
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Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. From the Paper type drop-down list, select the paper type that best describes the paper being used,
and then click the OK button..
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
40 Chapter 4 Print ENWW
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Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then select other menus to adjust the print settings.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to products that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
ENWW Print tasks (OS X) 41
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3. Click Show Details, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.
42 Chapter 4 Print ENWW
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Mobile printing
Introduction
HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,
tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to
www.hp.com/go/LaserJetMobilePrinting (English only).
●
Wi-Fi Direct and NFC Printing (wireless models only)
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct and NFC Printing (wireless models only)
Wi-Fi Direct and NFC (Near Field Communication) enable printing from a wireless mobile device without
requiring a connection to a network or the Internet.
NFC capabilities enable easy one-to-one print connection for mobile devices using device-to-device touch.
Use Wi-Fi Direct to print wirelessly from the following devices:
●
iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
●
Android mobile devices using the HP ePrint App or the Android embedded print solution
●
PC and Mac devices using the HP ePrint Software
Enable or disable Wi-Fi Direct
Wi-Fi Direct capabilities must be enabled first from the product control panel.
1.
From the Home screen on the product control panel, touch the Connection Information
button.
2. Open the following menus:
●
Wi-Fi Direct
●
Settings
●
On/Off
3. Touch the On menu item. Touching the Off button disables Wi-Fi Direct printing.
For more information about wireless printing, go to
For more information about how to print using Wi-Fi Direct, go to the product support home page:
www.hp.com/support/colorljMFPM277.
www.hp.com/go/wirelessprinting.
ENWW Mobile printing 43
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HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the product's email address
from any email-enabled device.
To use HP ePrint, the product must meet these requirements:
●
The product must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the product, and the product must be registered with
HP Connected or HP ePrint Center.
1.
From the Home screen on the product control panel, touch the Connection Information
button.
2. Open the following menus:
●
●
●
3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the
terms of use and enable HP Web Services
The product enables Web Services, and then prints an information page. The information page
contains the printer code that you use to register this HP product at HP Connected or HP ePrint
Center.
ePrint
Settings
Enable Web Services
4. Go to
complete the ePrint via email setup process.
Go to
www.hp.com/support/colorljMFPM277 to review additional support information for this product.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to
your HP Connected account. The target HP printer can be located in the office or at locations across the
globe.
●
Windows: After installing the software, open the Print option from within your application, and then
select HP ePrint from the installed printers list. Click the Properties button to configure print options.
●
Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the
bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN
or WAN) to products that support UPD PostScript®.
Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
www.hpconnected.com or www.hp.com/go/eprintcenter to create an HP ePrint account and
Go to
www.hp.com/go/eprintsoftware for drivers and information.
44 Chapter 4 Print ENWW
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AirPrint
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X
10.7 Lion and newer. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod
touch (third generation or later) in the following mobile applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to the support
Web site for this product:
www.hp.com/support/colorljMFPM277
NOTE: AirPrint does not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to
HP printers that are either on a wireless network or within wireless range for wireless printing. The print
solution is built into the supported operating systems, so installing drivers or downloading software is not
necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go
to
www.hp.com/support/colorljMFPM277.
ENWW Mobile printing 45
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Use walk-up USB printing
1. Insert the USB flash drive into the walk-up USB port on the product.
2. The USB Flash Drive menu opens with the following options:
●
Print Documents
●
View and Print Photos
●
Scan to USB Drive
3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the
USB drive where the document is stored. When the summary screen opens, you can touch it to adjust
the settings. Touch the Print button to print the document.
4. To print photos, touch the View and Print Photos screen, and then touch the preview image to select
each photo that you want to print. Touch the Done button. When the summary screen opens, you can
touch it to adjust the settings. Touch the Print button to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.
46 Chapter 4 Print ENWW
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5Copy
●
Make a copy
●
Copy on both sides (duplex)
For more information:
www.hp.com/support/colorljMFPM277.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 47
Page 58
Make a copy
1. Load the document on the scanner glass according to the indicators on the product.
2.
From the Home screen on the product control panel, touch the Copy
3. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to
and touch the Optimize button. Swipe the control panel screen to scroll through the options, and then
touch an option to select it. The following copy-quality settings are available:
●
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.
●
Text: Use this setting for documents that contain mostly text.
●
Picture: Use this setting for documents that contain mostly graphics.
4. Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies.
5. Touch the Black or Color button to start copying.
button.
48 Chapter 5 Copy ENWW
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Copy on both sides (duplex)
●
Copy on both sides automatically
●
Copy on both sides manually
Copy on both sides automatically
1. Load the original documents into the document feeder with the first page facing up, and with the top of
the page leading.
2. Adjust the paper guides to fit the size of the document.
3.
From the Home screen on the product control panel, touch the Copy
4. Touch the Settings button.
5. Scroll to and touch the Two-Sided button.
6. Swipe through the options, and then touch an option to select it.
7. Touch the Black or Color button to start copying.
Copy on both sides manually
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-
left corner of the glass. Close the scanner.
2.
From the Home screen on the product control panel, touch the Copy
3. Touch the Settings button.
4. Scroll to and touch the Two-Sided button.
5. Swipe through the options, and then touch an option to select it.
6. Touch the Black or Color button to start copying.
7. The product prompts you to load the next original document. Place it on the glass, and then touch the
OK button.
button.
button.
8. Repeat this process until you have scanned the last page. Touch the Done button to finish printing the
copies.
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50 Chapter 5 Copy ENWW
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6Scan
●
Scan by using the HP Scan software (Windows)
●
Scan by using the HP Scan software (OS X)
●
Scan to a USB flash drive
●
Set up Scan to Network Folder
●
Scan to a network folder
●
Set up Scan to E-mail
●
Scan to email
●
Additional scan tasks
For more information:
www.hp.com/support/colorljMFPM277.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 51
Page 62
Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned
image as a file or send it to another software application.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
product.
2. Click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your product.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click Advanced Settings to gain access to more options.
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.
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Scan by using the HP Scan software (OS X)
Use the HP Scan software to initiate scanning from software on your computer.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
product.
2. Open HP Scan, which is located in the Hewlett-Packard folder inside the Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a file.
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Scan to a USB flash drive
1. Load the document on the scanner glass according to the indicators on the product.
2. Insert a USB flash drive into the walk-up USB port.
3.
From the Home screen on the product control panel, touch the Scan
4. Touch the Scan to USB Drive screen.
5. Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS on the
USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.
NOTE: When the summary screen opens, you can touch it to adjust settings.
You also can change the folder name.
button.
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Set up Scan to Network Folder
Introduction
To use this scan feature, the product must be connected to a network. This scan feature is not available until
you configure it. To configure this feature, use the Scan to Network Folder Setup Wizard (Windows), which is
installed in the HP program group for the product as part of the full software installation. You can also use
the HP Embedded Web Server to configure these features. The following instructions describe configuring
the feature by using both the Scan to Network Folder Wizard and the HP Embedded Web Server.
●
Use the Scan to Network Folder Wizard (Windows)
●
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows)
●
Set up the Scan to Network Folder feature on a Mac
Use the Scan to Network Folder Wizard (Windows)
Some HP products include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic configuration.
After installation, access the setup wizard by clicking the Start button, selecting the Programs or All
Programs item, and then clicking the HP item. Click the product name item, and then click the Scan to
Network Folder Wizard to start the configuration process.
1. To add a new network folder, click the New button.
2. Enter the network folder address or click the Browse button to locate a folder to be shared. Enter the
display name that will appear on the control panel. Click the Next button.
3. To share the folder with other users, check the box for that option. Enter the security pin if required.
Click the Next button.
4. Enter the User Name and Password. Click the Next button.
5. Review the information and verify all the settings are correct. If there is an error, click the Back button
to correct the error. When finished, click the Save and Test button to test the configuration and finish
the setup.
Set up the Scan to Network Folder feature via the HP Embedded Web Server
(Windows)
1. Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
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b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Scan tab.
3. On the left navigation pane, click the Network Folder Setup link.
4. On the Network Folder Configuration page, click the New button.
a. In the Network Folder Information section, enter the Display Name and Network Path. If required,
enter the network Username and Password.
NOTE: The network folder must be shared for this feature to work. It can be shared for only you
or for other users.
b. Optional: To secure the folder from unauthorized access, enter a PIN in the Secure the Folder
Access with a PIN section. This PIN will be required every time someone uses the scan to network
folder feature.
c. In the Scan Settings section, adjust the scan settings.
Review all the information, then click Save and Test to save the information and test the connection, or
Save Only to save the information only.
Set up the Scan to Network Folder feature on a Mac
1. Use one of the following methods to open the Embedded Web Server (EWS) interface.
Use a Web browser to open the HP Embedded Web Server (EWS)
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
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Use the HP Utility to open the HP Embedded Web Server (EWS)
a. Open the HP Utility by clicking the HP Utility icon on the Dock, or click the Go menu, and then
double-click HP Utility.
b. In the HP Utility, either click Additional Settings, and then click Open Embedded Web Server, or
click Scan to E-mail. The EWS opens.
2. Click the Scan tab.
3. On the left navigation pane, click the Network Folder Setup link.
4. On the Network Folder Configuration page, click the New button.
●
In the Network Folder Information section, enter the Display Name and Network Path. If required,
enter the network Username and Password.
●
In the Secure the Folder Access with a PIN section, enter the PIN.
NOTE: You can assign a 4-digit security PIN to prevent unauthorized persons from saving scans
to the network folder. The PIN must be entered on the product control panel each time a scan is
performed.
●
In the Scan Settings section, adjust the scan settings.
5. Review all the information, then click Save and Test to save the information and test the connection, or
Save Only to save the information only.
NOTE: To create additional network folders, repeat these steps for each folder.
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Scan to a network folder
Use the product control panel to scan a document and save it to a folder on the network.
NOTE: In order to use this feature, the product must be connected to a network and the Scan to Network
Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the
HP Embedded Web Server.
1. Load the document on the scanner glass according to the indicators on the product.
2. From the Home screen on the product control panel, touch the Scan button.
3. Touch the Scan to Network Folder item.
4. In the list of network folders, select the folder to which you want to save the document.
5. The control panel screen displays the scan settings.
●
If you want to change any of the settings, touch the Settings button, and then change the settings.
●
If the settings are correct, go to the next step.
6. Touch the Scan button to start the scan job.
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Set up Scan to E-mail
Introduction
To use this scan feature, the product must be connected to a network. This scan feature is not available until
you configure it. To configure this features, use the Scan to Email Setup Wizard (Windows), which is installed
in the HP program group for the product as part of the full software installation. You can also use the
HP Embedded Web Server to configure this feature. The following instructions describe configuring the
feature by using both the Scan to Email Setup Wizard and the HP Embedded Web Server.
●
Use the Scan to E-Mail Wizard (Windows)
●
Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
●
Set up the Scan to Email feature on a Mac
Use the Scan to E-Mail Wizard (Windows)
Some HP products include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic configuration.
After installation, access the setup wizard by clicking the Start button, selecting the Programs or All
Programs item, and then clicking the HP item. Click the product name item, and then click the Scan to E-mail
Wizard to start the configuration process.
1. To add a new outgoing email address, click the New button.
2. Enter the email address. Click the Next button.
3. In the Display Name box, type the name to display for this email address, and then click Next.
NOTE: To secure the email profile, enter a 4-digit PIN. After a security PIN is assigned to a profile, the
PIN must be entered on the product control panel before the product can send an email using that
profile.
4. Enter the name or the IP address of the SMTP server and the SMTP server port number. If the outgoing
SMTP server requires additional security authentication, click the check box labeled E-mail Log-in
Authentication and enter the required User ID and Password. Click the Next button when finished.
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically easy to find by doing an Internet search. For example, use terms
like “gmail smtp server name” or “yahoo smtp server name" to search.
5. Review the information and verify all the settings are correct. If there is an error, click the Back button
to correct the error. When finished, click the Save and Test button to test the configuration and finish
the setup.
NOTE: Create additional outgoing email profiles to scan from more than one email account.
Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
1. Open the HP Embedded Web Server (EWS):
ENWW Set up Scan to E-mail 59
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a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Scan tab.
3. On the left navigation pane, click the Scan to E-mail Setup link.
4. On the Scan to E-mail Setup page, there is a list of settings to configure. These settings are also listed
in the left navigation pane. To start, click the Outgoing E-mail Profiles link.
5. On the Outgoing E-mail Profiles page, click the New button.
●
In the E-mail Address area, enter the email address and display name.
●
In the SMTP Server Settings area, enter the SMTP server address and SMTP Port. The default port
is already entered and in most cases does not need to be changed.
NOTE: If you are using Google™ Gmail for email service, click the Always use secure connection
(SSL/TLS) check box.
●
In the SMTP Authentication area, click the check box SMTP server requires authentication for
outgoing e-mail messages to configure the SMTP User ID and Password if required.
Ask your network administrator or your Internet service provider for the SMTP server setting
information. If the SMTP server requires authentication, you also need to know the SMTP User ID
and password. SMTP server names and port names are typically easy to find by doing an Internet
search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name”
●
In the Optional PIN area, enter a PIN. This pin will be required every time an email is sent using the
email address.
●
In the E-mail Message Preferences area, configure the message preferences.
Review all the information, then click Save and Test to save the information and test the connection, or
Save Only to save the information only.
6. To add email addresses to the address book accessible from the product, click the E-mail Address Book
link and enter the required information. You can set up individual email addresses or email groups.
7. To configure default options, click the E-mail options link. Enter the default email subject, body text,
and other scan settings.
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Set up the Scan to Email feature on a Mac
1. Use one of the following methods to open the Embedded Web Server (EWS) interface.
Use a Web browser to open the HP Embedded Web Server (EWS)
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
Use the HP Utility to open the HP Embedded Web Server (EWS)
a. Open the HP Utility by clicking the HP Utility icon on the Dock, or click the Go menu, and then
double-click HP Utility.
b. In the HP Utility, either click Additional Settings, and then click Open Embedded Web Server, or
click Scan to E-mail. The EWS opens.
2. Click the Scan tab.
3. On the left navigation pane, click the Scan to E-mail Setup link.
4. On the Scan to E-mail Setup page, there is a list of settings to configure. These settings are also listed
in the left navigation pane. To start, click the Outgoing E-mail Profiles link.
5. On the Outgoing E-mail Profiles page, click the New button.
●
In the E-mail Address area, enter the email address and display name.
●
In the SMTP Server Settings area, enter the SMTP server address and SMTP Port. The default port
is already entered and in most cases does not need to be changed.
NOTE: If you are using Google™ Gmail for email service, click the Always use secure connection
(SSL/TLS) check box.
●
In the SMTP Authentication area, click the checkbox labeled SMTP server requires
authentication for outgoing e-mail messages to configure the SMTP User ID and Password if
required.
NOTE: Ask your network administrator or your Internet service provider for the SMTP server
setting information. If the SMTP server requires authentication, you also need to know the SMTP
User ID and password. SMTP server names and port names are typically easy to find by doing an
Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server
name”.
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●
In the Optional PIN area, enter a PIN. This pin will be required every time an email is sent using the
email address.
●
In the E-mail Message Preferences area, configure the message preferences.
6. To add email addresses to the address book accessible from the product, click the E-mail Address Book
link and enter the required information. You can set up individual email addresses or email groups.
7. To configure default options, click the E-mail options link. Enter the default email subject, body text,
and other scan settings.
8. Click Save and Test to complete the setup.
NOTE: Create additional outgoing email profiles to scan from more than one email account.
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Scan to email
Use the product control panel to scan a file directly to an email address. The scanned file is sent to the
address as an email message attachment.
NOTE: In order to use this feature, the product must be connected to a network and the Scan to Email
feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web
Server.
1. Load the document on the scanner glass according to the indicators on the product.
2.
From the Home screen on the product control panel, touch the Scan
3. Touch the Scan to E-mail item.
4. Touch the Send an E-mail item.
5. Select the From address that you want to use. This is also known as an “outgoing email profile.”
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a PIN is not
required to use this feature.
6. Touch the To button and pick the address or group to which you want to send the file. Touch the Done
button when finished.
●
To send the message to a different address, touch the New again and enter the email address.
7. Touch the Subject button if you would like to add a subject line
8. Touch the Next button.
9. The control panel screen displays the scan settings.
●
If you want to change any of the settings, touch the Settings button, and then change the settings.
●
If the settings are correct, go to the next step.
10. Touch the Scan button to start the scan job.
button.
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Additional scan tasks
Go to www.hp.com/support/colorljMFPM277.
Instructions are available for performing specific scan tasks, such as the following:
●
How to scan a general photo or document
●
How to scan as editable text (OCR)
●
How to scan multiple pages into a single file
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7Fax
●
Set up to send and receive faxes
●
Send a fax
●
Send a fax using the HP software (Windows)
●
Create, edit, and delete speed-dial entries
For more information:
www.hp.com/support/colorljMFPM277.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 65
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Set up to send and receive faxes
●
Before starting
●
Step 1: Identify the phone connection type
●
Step 2: Set up the fax
●
Step 3: Configure the fax time, date, and header
●
Step 4: Run a fax test
Before starting
Make sure that the product was fully set up before connecting the fax service.
NOTE: Use the telephone cable and any adapters that shipped with the product to connect the product to
the telephone jack.
NOTE: In countries/regions that use serial telephone systems, an adapter is shipped with the product. Use
the adapter to connect other telecom devices to the same telephone jack the product is connected to.
Complete the instructions in each of the following four steps:
Step 1: Identify the phone connection type on page 66.
Step 2: Set up the fax on page 67.
Step 3: Configure the fax time, date, and header on page 71.
Step 4: Run a fax test on page 72.
Step 1: Identify the phone connection type
Review the following equipment and service types to determine which setup method to use. The method
used depends on the equipment and services already installed on the phone system.
NOTE: The product is an analog device. HP recommends using the product on a dedicated analog telephone
line.
●
Dedicated phone line: The product is the only piece of equipment or service connected to the phone line
●
Voice calls: Voice and fax calls use the same phone line
●
Answering machine: An answering machine answers voice calls on the same phone line used for fax
calls
●
Voice mail: A voice-mail subscription service uses the same phone line as the fax
●
Distinctive ring service: A service from the telephone company that allows several phone numbers to
be associated with one phone line, and each number has a different ring pattern; the product detects
the ring pattern assigned to it and answers the call
●
Computer dial-up modem: A computer uses the phone line to connect to the Internet through a dial-up
connection
●
DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called
ADSL in some countries/regions
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●
PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services
digital network (ISDN) system
●
VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider
Step 2: Set up the fax
Click the link below that best describes the environment in which the product will be sending and receiving
faxes, and follow the setup instructions.
●
Dedicated phone line on page 67
●
Shared voice/fax line on page 68
●
Shared voice/fax line with an answering machine on page 69
Instructions for only three of the connection types are included here. For more information about connecting
the product with other connection types, go to the support Web site
NOTE: This product is an analog fax device. HP recommends using the product on a dedicated analog
telephone line. For a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct filters
and configure the digital settings correctly. For more information, contact the digital service provider.
NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voice mail is not supported with this product.
www.hp.com/support/colorljMFPM277.
Dedicated phone line
Follow these steps to set up the product on a dedicated phone line with no additional services.
1. Connect the telephone cable to the fax port on the product and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
product.
NOTE: On some products, the fax port might be above the phone port. Refer to the icons on the
product.
2. Set the product to answer fax calls automatically.
a. Turn the product on.
b.
From the Home screen on the product control panel, touch the Setup
ENWW Set up to send and receive faxes 67
button.
Page 78
c. Touch the Fax Setup menu.
d. Touch the Basic Setup menu.
e. Touch the Answer Mode setting.
f. Touch the Automatic option.
3. Continue to
Shared voice/fax line
Follow these steps to set up the product on a shared voice/fax line.
1. Disconnect any devices that are connected to the telephone jack.
2. Connect the telephone cable to the fax port on the product and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter to the telephone cable that came with the
product.
NOTE: On some products, the fax port might be above the phone port. Refer to the icons on the
product.
Step 3: Configure the fax time, date, and header on page 71.
3. Remove the plug from the telephone line out port on the rear of the product, and then connect a phone
to this port.
4. Set the product to answer fax calls automatically.
a. Turn the product on.
b.
From the Home screen on the product control panel, touch the Setup
c. Touch the Fax Setup menu.
d. Touch the Basic Setup menu.
e. Touch the Answer Mode setting, and then touch the Automatic option.
5. Set the product to check for a dial tone before sending a fax.
NOTE: This prevents the product from sending a fax while someone is on the telephone.
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button.
Page 79
a.
From the Home screen on the product control panel, touch the Setup
b. Touch the Fax Setup menu.
c. Touch the Advanced Setup menu.
d. Touch the Detect Dial Tone setting, and then touch On.
button.
6. Continue to
Step 3: Configure the fax time, date, and header on page 71.
Shared voice/fax line with an answering machine
Follow these steps to set up the product on a shared voice/fax line with an answering machine.
1. Disconnect any devices that are connected to the telephone jack.
2. Remove the plug from the telephone line out port on the rear of the product.
3. Connect the telephone cable to the fax port on the product and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
product.
NOTE: On some products, the fax port might be above the phone port. Refer to the icons on the
product.
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4. Connect the answering machine telephone cable to the telephone line out port on the rear of the
product.
NOTE: Connect the answering machine directly to the product, or the answering machine might record
fax tones from a sending fax machine and the product might not receive faxes.
NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the OUT
port on the answering machine for convenience.
NOTE: On some products, the fax port might be above the phone port. Refer to the icons on the
product.
5. Configure the rings to answer setting on the product.
a. Turn the product on.
b.
From the Home screen on the product control panel, touch the Setup
button.
c. Touch the Fax Setup menu.
d. Touch the Basic Setup menu.
e. Touch the Rings to Answer option.
f. Use the numeric keypad on the product control panel to set the number of rings to 5 or more, and
then touch the OK button.
g. Touch the Home
button to return to the main menu.
6. Set the product to answer fax calls automatically.
a.
From the Home screen on the product control panel, touch the Setup
button.
b. Touch the Fax Setup menu.
c. Touch the Basic Setup menu.
d. Touch the Answer Mode setting, and then touch the Automatic option.
e. Touch the Home
button to return to the main menu.
7. Set the product to check for a dial tone before sending a fax.
NOTE: This prevents the product from sending a fax while someone is on the telephone.
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a.
From the Home screen on the product control panel, touch the Setup
b. Touch the Fax Setup menu.
c. Touch the Advanced Setup menu.
d. Touch the Detect Dial Tone setting, and then touch the On button.
button.
8. Continue to
Step 3: Configure the fax time, date, and header on page 71.
Step 3: Configure the fax time, date, and header
Configure the product fax settings using one of the following methods:
●
HP Fax Setup Wizard on page 71 (recommended method)
●
Product control panel on page 71
●
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) on page 72 (if the software is
installed)
NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header
information is a legal requirement.
HP Fax Setup Wizard
Access the Fax Setup Wizard after initial setup and software installation by following these steps.
1. Click Start, and then click Programs.
2. Click HP, click the name of the product, and then click HP Fax Setup Wizard.
3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings.
4. Continue to
Product control panel
To use the control panel to set the date, time, and header, complete the following steps.
1.
From the Home screen, touch the Setup
2. Touch the Fax Setup menu.
3. Touch the Basic Setup menu.
4. Scroll to and touch the Time/Date button.
5. Select the 12-hour clock or 24-hour clock.
6. Use the keypad to enter the current time, and then touch the OK button.
NOTE: Touch the 123 button to open a keypad that contains special characters, if needed.
7. Select the date format.
8. Use the keypad to enter the current date, and then touch the OK button.
9. Touch the Fax Header menu.
Step 4: Run a fax test on page 72.
button.
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10. Use the keypad to enter the fax number, and then touch the OK button.
NOTE: The maximum number of characters for the fax number is 20.
11. Use the keypad to enter the company name or header, and then touch the OK button.
NOTE: The maximum number of characters for the fax header is 25.
12. Continue to Step 4: Run a fax test on page 72.
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
1. Start the HP EWS either from the Start menu or the a Web browser
Start menu
a. Click the Start button, and then click the Programs item.
b. Click your HP product group, and then click the HP Device Toolbox item.
Web browser
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Fax tab.
3. Follow the on-screen instructions to configure the fax settings.
4. Continue to
Step 4: Run a fax test on page 72.
Step 4: Run a fax test
Run a fax test to make sure that the fax is set up correctly.
1.
From the Home screen, touch the Setup
2. Scroll to and touch the Service menu.
button.
3. Touch the Fax Service menu.
4. Touch the Run Fax Test option. The product prints a test report.
5. Review the report.
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●
If the report indicates the product passed the test, the product is ready to send and receive faxes.
●
If the report indicates the product failed the test, review the report for more information about
fixing the problem. The fax troubleshooting checklist has more information on resolving fax
problems.
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Send a fax
●
Supported fax applications
●
Send a fax by dialing manually from the product control panel
●
Fax from the flatbed scanner
●
Fax from the document feeder
●
Use speed dials and group-dial entries
●
Cancel a fax
Supported fax applications
The PC fax program that came with the product is the only PC fax program that works with the product. To
continue to use a PC fax program previously installed on the computer, use the modem that is already
connected to the computer; it will not function through the product modem.
Send a fax by dialing manually from the product control panel
1. Place the document in the document feeder or on the flatbed scanner glass.
2.
On the product control panel, touch the Fax
3. Use the keypad to enter the fax number.
4. Touch the Start Fax button to send the fax.
Fax from the flatbed scanner
1. Place the document face-down on the scanner glass.
2.
From the Home screen on the product control panel, touch the Fax
3. Use the keypad to enter the fax number.
4. Touch the Start Fax button.
5. The product prompts you to confirm that you are sending from the scanner glass. Touch the Yes button.
6. The product prompts you to load the first page. Touch the OK button.
7. The product scans the first page and then prompts you to load another page. If the document has
multiple pages, touch the Yes button. Continue this process until you have scanned all the pages.
8. When you have scanned the last page, touch the No button at the prompt. The product sends the fax.
button.
button.
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Fax from the document feeder
1. Insert the originals into the document feeder face-up.
CAUTION: To prevent damage to the product, do not use an
original that contains correction tape, correction fluid, paper
clips, or staples. Also, do not load photographs, small
originals, or fragile originals into the document feeder.
2. Adjust the paper guides until they are snug against the paper.
3. From the Home screen on the product control panel, touch
the Fax
4. Use the keypad to enter the fax number.
5. Touch the Start Fax button.
button.
Use speed dials and group-dial entries
NOTE: Phone book entries must be set up using the Fax Menu prior to using the phone book to send faxes.
1. Load the document onto the scanner glass or into the
document feeder.
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2. From the Home screen on the product control panel, touch
the Fax
3. On the keypad, touch the fax phone book icon.
button.
4. Touch the name of the individual or group entry that you want
to use.
5. Touch the Start Fax button.
Cancel a fax
Cancel the current fax
▲
Touch the Cancel button on the control panel. Any pages that have not been transmitted are canceled.
Touching the Cancel button also stops group-dial jobs.
Cancel a pending fax job
Use this procedure to cancel a fax job in the following situations:
The product is waiting to redial after encountering a busy signal, an unanswered call, or a communication
error.
The fax is scheduled to be sent at a future time.
1.
From the Home screen, touch the Fax
2. Touch the Fax Menu button.
button.
3. Touch the Send Options button.
4. Touch the Fax Job Status button.
5. Touch the fax number for the job that you want to cancel.
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Send a fax using the HP software (Windows)
1. Load the document.
●
If you are loading an original on the scanner glass, place it on the scanner glass face-down, in the
left rear corner of the scanner glass.
●
If you are loading multiple pages in the document feeder, load the pages face-up, and then adjust
the paper guides until they are snug against the paper.
NOTE: If documents are in the document feeder and on the scanner glass at the same time, the
product processes the document in the document feeder and not the one on the scanner glass.
2. Click Start, click Programs (or All Programs in Windows XP), and then click HP.
3. Click the product name, and then click HP Send Fax. The fax software opens.
4. Enter the fax number of one or more recipients.
5. Click Send Now.
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Create, edit, and delete speed-dial entries
You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups
of fax numbers.
●
Use the control panel to create and edit the fax phone book
●
Use phone-book data from other programs
●
Delete phone book entries
Use the control panel to create and edit the fax phone book
1. From the Home screen on the product control panel, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Phone Book Setup button.
4. Touch the Individual Setup button or the Group Setup button to create a speed dial entry.
5. Touch an unassigned number from the list.
6. Use the keypad to enter a name for the entry, and then touch the OK button.
7. Use the keypad to enter the fax number for the entry, and then touch the OK button.
Use phone-book data from other programs
TIP: Before a phone book from another program can be imported, you must use the export feature in that
other program.
HP Device Toolbox can import contact information from the following software program phone books.
●
Microsoft Outlook
●
Lotus Notes
●
Microsoft Outlook Express
●
A phone book previously exported from another HP product's Device Toolbox software
Delete phone book entries
You can delete all phone book entries that are programmed in the product.
CAUTION: After phone book entries are deleted, they cannot be recovered.
1. From the Home screen on the product control panel, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Phone Book Setup button.
4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.
5. Touch the entry that you want to delete.
6. Touch the OK button to confirm the deletion.
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8 Manage the product
●
Use HP Web Services applications
●
Change the product connection type (Windows)
●
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●
Advanced configuration with HP Utility for OS X
●
Configure IP network settings
●
Product security features
●
Economy settings
●
HP Web Jetadmin
●
Update the firmware
For more information:
www.hp.com/support/colorljMFPM277.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
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Use HP Web Services applications
Several innovative applications are available for this product that you can download directly from the
Internet. For more information and to download these applications go to the HP Connected Web site at
www.hpconnected.com.
To use this feature, the product must be connected to a computer or network that has an Internet
connection. HP Web Services must be enabled on the product.
1.
From the Home screen on the product control panel, touch the Connection Information
button.
2. Open the following menus:
●
ePrint
●
Settings
3. Touch the Enable Web Services button.
After you download an application from the HP Connected Web site, it is available in the Apps menu on
the product control panel. This process enables both HP Web Services and the Apps
button.
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Change the product connection type (Windows)
If you are already using the product and you wish to change the way it is connected, use the Reconfigure
your HP Device shortcut on your computer desktop to change the connection. For example, you can
reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or
change from a network connection to a USB connection. You can change the configuration without inserting
the product CD. After you select the type of connection you wish to make, the program goes directly to the
portion of the product setup procedure that needs to change.
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Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the product
control panel.
●
View product status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray configurations
●
View and change the product control-panel menu configuration
●
View and print internal pages
●
Receive notification of product and supplies events
●
View and change network configuration
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based product connections. You do not have to have Internet
access to open and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is available only if you performed a full installation when you installed the
product. Depending on how the product is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Open the HP Embedded Web Server (EWS) from the Start menu
1. Click the Start button, and then click the Programs item.
2. Click your HP product group, and then click the HP Device Toolbox item.
Open the HP Embedded Web Server (EWS) from a Web browser
1.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP product.
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Tab or section Description
Home tab
Provides product, status, and
configuration information.
System tab
Provides the ability to configure the
product from your computer.
●
Device Status: Shows the product status and shows the approximate percent life
remaining of HP supplies.
●
Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual
supply life remaining can vary. Consider having a replacement supply available to install
when print quality is no longer acceptable. The supply does not need to be replaced
unless the print quality is no longer acceptable.
●
Device Configuration: Shows the information found on the product configuration page.
●
Network Summary: Shows the information found on the product network configuration
page.
●
Reports: Print the configuration and supplies status pages that the product generates.
●
Event Log: Shows a list of all product events and errors.
●
Device Information: Provides basic product and company information.
●
Paper Setup: Change the default paper-handling settings for the product.
●
Print Quality: Change the default print-quality settings for the product.
●
EcoSMART Console: Change the default times for entering Sleep mode or Auto Power
Down mode. Configure which events cause the product to wake.
●
Paper Types: Configure print modes that correspond to the paper types that the product
accepts.
●
System Setup: Change the system defaults for the product.
Print tab
Provides the ability to change
default print settings from your
computer.
Fax tab
(Fax products only)
●
Service: Perform the cleaning procedure on the product.
●
Save and Restore: Save the current settings for the product to a file on the computer.
Use this file to load the same settings onto another product or to restore these settings
to this product at a later time.
●
Administration: Set or change the product password. Enable or disable product features.
NOTE: The System tab can be password-protected. If this product is on a network, always
consult with the administrator before changing settings on this tab.
●
Printing: Change the default product print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
●
PCL5c: View and change the PCL5c settings.
●
PostScript: Turn off or on the Print PS Errors feature.
●
Receive Options: Configure how the product handles incoming faxes.
●
Phone Book: Add or delete entries in the fax phone book.
●
Junk Fax List: Set fax numbers to block from sending faxes to the product.
●
Fax Activity Log: Review recent fax activity for the product.
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Tab or section Description
Scan tab
(MFP models only)
Networking tab
(Network-connected products only)
Provides the ability to change
network settings from your
computer.
HP Web Services tab Use this tab to set up and use various Web tools with the product.
Configure the Scan to Network Folder and Scan to E-mail features.
●
Network Folder Setup: Configure folders on the network to which the product can save a
scanned file.
●
Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
●
Outgoing E-mail Profiles: Set an email address that will appear as the “from” address
for all emails sent from the product. Configure the SMTP Server information.
●
E-mail Address Book: Add or delete entries in the email address book.
●
E-mail Options: Configure a default subject line and body text. Configure default scan
settings for emails.
Network administrators can use this tab to control network-related settings for the product
when it is connected to an IP-based network. It also allows the network administrator to set
up Wireless Direct functionality. This tab does not appear if the product is directly connected
to a computer.
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Advanced configuration with HP Utility for OS X
Use the HP Utility to check product status or to view or change product settings from your computer.
You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or
Printers & Scanners.
2. Select the product in the list.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items:
●
Devices: Click this button to show or hide Mac products found by the HP Utility.
●
All Settings: Click this button to return to the HP Utility main view.
●
HP Support: Click this button to open a browser and go to the HP support Web site.
●
Supplies: Click this button to open the HP SureSupply Web site.
●
Registration: Click this button to open the HP registration Web site.
●
Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Item Description
Supplies Status Show the product supplies status and provides links for ordering supplies online.
Device Information Show information about the currently selected product, including the product Service ID
(if assigned), the firmware version (FW Version), the Serial Number, and the IP address.
Commands Send special characters or print commands to the product after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Color Usage
(Color products only)
Show information about color jobs that the product has produced.
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Item Description
File Upload Transfer files from the computer to the product. You can upload the following types of
Power Management Configure the product economy settings.
Update Firmware Transfer a firmware update file to the product.
HP Connected Access the HP Connected Web site.
Upload Fonts Upload fonts from the computer to the product.
Message Center Display error events that have occurred with the product.
Duplex Mode Turn on the automatic two-sided printing mode.
Network Settings
(Network-connected products only)
Supplies Management Configure how the product should behave when supplies are nearing the end of their
files:
◦
HP LaserJet printer command language (.PRN)
◦
Portable document format (.PDF)
◦
Postscript (.PS)
◦
Text (.TXT)
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour
settings, and other settings.
estimated life.
Trays Configuration Change paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the product.
NOTE: USB connections are not supported.
Proxy Server Settings Configure a proxy server for the product.
Basic Fax Settings
(MFP fax models only)
Fax Forwarding
(MFP fax models only)
Fax Logs
(MFP fax models only)
Fax Speed Dials
(MFP fax models only)
Junk Fax Blocking
(MFP fax models only)
Set up the fields in the fax header and configure how the product answers incoming
calls.
: Set up the product to send the incoming faxes to a different number.
View the logs of all faxes.
Add fax numbers to the speed dial list.
Store the fax numbers you want to block.
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Item Description
Scan to E-mail
(MFP products only)
Scan to Network Folder
(MFP products only)
Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to
email.
Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a
network folder.
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Configure IP network settings
Introduction
Use the following sections to configure the product network settings.
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the product on a network
●
Manually configure IPv4 TCP/IP parameters from the control panel
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP printer drivers. Go to Microsoft at
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the product control panel, touch the Connection Information
www.microsoft.com.
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the product on a network
If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded
Web Server.
1. Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
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b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Open the System tab.
3. On the Device Information page, the default product name is in the Device Status field. You can change
this name to uniquely identify this product.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1.
From the Home screen on the product control panel, touch the Setup
2. Scroll to and touch the Network Setup menu.
3. Touch the IPv4 Config Method menu, and then touch the Manual button.
4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes
button to confirm.
5. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes
button to confirm.
6. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the
Yes button to confirm.
button.
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Product security features
Introduction
The product includes several security features to restrict who has access to configuration settings, to secure
data, and to prevent access to valuable hardware components.
●
Assign or change the system password using the Embedded Web Server
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the
password in the Username field.
5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE: To change an existing password, first enter the existing password in the Old Password field.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
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