HP MFP 586 User Manual

HP PAGEWIDE ENTERPRISE COLOR MFP 586 PRINTER SERIES

Firmware Readme

Product Name(s):

• HP PageWide Enterprise Color MFP 586dn

• HP PageWide Enterprise Color MFP 586f

• HP PageWide Enterprise Color MFP 586z

Model Number(s): G1W39A • G1W40A • G1W41A

This document contains information for the firmware revision number:
Firmware Datecode: 20200807
Firmware Revision: 2411097_060472
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1

Reminder: Dynamic security enabled printer. This Firmware includes dynamic security
measures, which may prevent supplies with non-HP chips or circuitry from working now or
in the future. More at: www.hp.com/go/learnaboutsupplies.

Please note that this firmware provides
a new user interface experience to help
increase productivity with your HP
Enterprise device.

NOTE: Products which have been upgraded to FutureSmart 4 can be downgrade
back to FutureSmart 3 by using the latest version of FutureSmart 3 found on
hp.com.
Downgrades will reset the device back to factory settings and all device
configurations will be lost.

More information on FutureSmart 4 can be found in the FutureSmart Solution Brief found
here:

http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-9365ENW

Description

-- What is included in the Firmware bundle?

-- Who needs this firmware?

-- Determining the current version level of your firmware

Enhancements and Fixes provided with this firmware revision
Enhancements and Fixes provided with the previous revision(s)

Installation Instructions

-- Additional Information to know

-- Using the Embedded Web Server

-- Using the Walk up USB port

-- Web JetAdmin

System Requirements
Technical Assistance
Customer Support
Internet
Additional Information
Legal Statements

-- Trademark Notices

-- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English)

-- License and Copyright

Description

This Readme file provides specific installation instructions and other information you
should know before you perform a firmware update for your HP LaserJet Series printer or
MFP. Installation instructions are provided for Single and Multiple Printer Updates.

This document provides specific update, installation and troubleshooting information. For
additional information on the device features, refer to the online user guide found on the
Windows Printing System Installer CD-ROM that came with your printer or at hp.com.

What is included in a Firmware bundle?
The HP LaserJet printer firmware update file available from the HP web site contains
firmware for the printer, embedded JetDirect (if applicable), HP paper handling
accessories used with the device in one convenient download file. When the Remote
Firmware Upgrade file is sent to the HP LaserJet Printer or MFP firmware for the engine
and all connected accessories are upgraded.

Who needs this firmware?
Similar to HP Inc. providing improved software for your HP LaserJet Printer or MFP, HP Inc.
provides firmware updates for your printer periodically through its supported lifecycle. A
firmware update may be necessary if it is determined that you may benefit from the
resolution of any issue that is documented below. These updates are available on the HP
support web site.
Determining the current version level of your firmware

To determine the current level of firmware installed on the device:
Go to the printer’s or MFP’s control panel.

1. Go to the printer’s control panel.

2. Swipe left and select the Reports application.

3. Select the Configuration/Status Pages menu.

4. Select the Configuration Page option.

5. Select the Print.

On the printed Configuration page look in the section marked "Device Information" for the
Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware
Revision will look something like this:

Firmware Datecode: 20170715
Firmware Revision: 2403732_013010

IMPORTANT NOTE:

This firmware file requires an interactive update method. You CANNOT update these
Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading.
Please use one of the following methods listed below to update the firmware of this
device.

Enhancements and Fixes provided with this Firmware
revision

The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200807
Firmware Revision: 2411097_060472
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1

For information on HP Security Bulletins addressed by firmware releases, please visit:

https://support.hp.com/security-bulletins

To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:

https://www.hp.com/go/alerts

ENHANCEMENT:

Base:

➢ Added device level notifications, such as paper out messages, to be displayed in

the Workpath notification area.

➢ Added support for both the HP and Honeywell barcode reader to allow input text

at the control panel by reading a barcode.

Digital Sending:

➢ No New Updates

Analog Fax:

➢ Added support for Mixed Originals for fax job with pages longer than 15 inches

in length.

Security/Authentication:

➢ The Embedded Web Server Security Log now provides access to device generated

Syslog event information. The log stores all generated syslog event messages to an
internal file that can be exported from the device EWS Security page.

➢ Added support for the HP Smartcard NIPRNet Solution for US Government to now

authenticate automatically using the Signature or PIV-Authentication certificate. The
preferred certificate for authentication is configured using the Prefer-GSC-IS over
PIV card setting.

Embedded JetDirect:

➢ No New Updates

FIXES:

Base:

➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases.
➢ The Date and Time stamp within the Service Event logs can be different compared

to the actual time, depending upon the time zone the printer is set to.

➢ The device status of "Printer is low on toner/ink" displays in the Window's printer

spooler when a long-life consumable, such as an image drum or fuser, is in a low
status.

➢ Scanning from 3rd Party TWAIN application takes longer than expected.
➢ When using the physical keyboard a press of the "Z" key will populate the screen

with a "y" in the email field when using the Polish language.

➢ 49.4A.04 error may occur intermittently when printing from certain types of

customized applications.

➢ Some media type strings are displayed incorrectly in Japanese language.
➢ The device may stop processing groups of mixed copy/print jobs when Serverless

Job Accounting/Local Quota is enabled.

➢ The configured auto-launch application may fail to launch if the user language is

changed when signing in.

➢ If an export file is created with the Import/Export feature where the "Local quota

and job accounting settings" is checked and the "Local Quota" setting in the
Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings >
Local Quota) then the "Local Quota" setting in the EWS will no longer be
available in the EWS after the import.

➢ A device administrator may be unable to access secured Embedded Web Server

features when a third-party Authorization proxy is registered.

➢ A "Copier disabled. Check copy control device" message appears on control

panel when a FIH accessory is connected, but insufficient copy credits are
available.

➢ Card Reader may fail after a power cycle and will require the device to be

registered again before it works.

➢ Device hangs with a "JetAdvantage Link is Loading" message on the control panel

when a kiosk app is uninstalled and then reinstalled without a reboot.

➢ Japanese Localization for "Retry the Job" is incorrect for email notification.
➢ A 49.4A.04 error may occur when printing certain types of PostScript files.
➢ Workpath based apps may intermittently fail to load due to a boot time race

condition.

➢ Certain Workpath apps may displayed a different time on the home screen when

compared to the Date/Time settings within the Embedded Web Server.

➢ Granted permission may not work properly after upgrading when using certain

Workpath apps.

➢ The Job Log does not display the full name of a Printed job.

Digital Sending:

➢ The Digital Send file name generated is incorrect when using the device date and

time suffix along with the preview option.

➢ The "Send test Email" function of the Control Panel Setup for Scan to Email always

fails with "SMTP Gateway not responding" when an SSL/TLS connection on port
465 is configured.

➢ Scan to Email will not work when using an Amazon email server.

Analog Fax:

➢ Sending 3 or more continuous IP fax jobs may result in a Communication Error.
➢ Incoming faxes fail to connect after being answered by the MFP.
➢ Fax speed dials with pauses ( , ) in the fax numbers cannot be restored after being

exported.

➢ Unable to block fax numbers with spaces and hyphen.

Security/Authentication:

➢ Uses NTLM for authentication when SmartCard authentication is specified.
➢ Scan to folder is sending unsigned packets when the server sets the "Signing

Enabled" flag.

➢ An intermittent 33.05.18 Security Alert may occur during a device power cycle.
➢ The HPAC app may launch prior to SIO Authentication and storing previous saved

credentials in the Cloud Vault.

➢ LDAP with secure connection fails on server with Channel Binding enabled.

➢ Scan to DFS Folder may stop working, but may recover if enough time passes or

printer is rebooted.

➢ In a network trace there will be no Tree Connect after successful Session Setup

packet when scanning to a DFS folder.

➢ A corresponding Event Log entry is not created when a Syslog event message is

sent for a Potential Intrusion Detection event.

➢ When scanning to a DFS share, a network trace shows "Bad network name"

response to Tree Connect packet.

Embedded JetDirect:

➢ The device may become unresponsive in the morning or after long idle periods

which will require a power cycle.

➢ The Current Settings page when printed in the Polish language is using incorrect

structure and words.

➢ The connection screen in Polish language is not localized correctly.
➢ Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials

when WiFi Direct is enabled.

➢ The Remote Control Panel feature will not load properly when using a Remote

Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage
Management Connector (VJAMc), device.

➢ The device is unable to make a connection to HP Command Center even though

the printer is online.

Current firmware revisions included in this firmware bundle:

DEVICE FIRMWARE REVISION

COMPONENT

FIRMWARE VERSION

HP PAGEWIDE COLOR MFP 586

Firmware Datecode: 20200807
Firmware Revision: 2411097_060472

Embedded JetDirect

JSI24110014

CPB

3.095

SCB

xxxxFA1744BR 1.0

Fax

Ver11.4A

HP Fleet Release Designation

Original Release FutureSmart 4.11.0.1

MD5 checksum for .bdl file

48b1424cc13084b9388ca042b0fc37d7

Enhancements and Fixes provided with this Firmware
revision

The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200205
Firmware Revision: 2410035_055370
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10.0.1

For information on HP Security Bulletins addressed by firmware releases, please visit:

https://support.hp.com/security-bulletins

To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:

https://www.hp.com/go/alerts

ENHANCEMENT:

Base:

➢ No New Updates

Digital Sending:

➢ No New Updates

Analog Fax:

➢ No New Updates

Security/Authentication:

➢ No New Updates

Embedded JetDirect:

➢ No New Updates

FIXES:

Base:

➢ Several PrintMarkerStatus supply OIDs are missing after upgrade to FutureSmart

Firmware Bundle version 4.10.

Digital Sending:

➢ No New Updates

Analog Fax:

➢ No New Updates

Security/Authentication:

➢ No New Updates

Embedded JetDirect:

➢ No New Updates

Current firmware revisions included in this firmware bundle:

DEVICE FIRMWARE REVISION

COMPONENT

FIRMWARE VERSION

HP PAGEWIDE COLOR MFP 586

Firmware Datecode: 20200205
Firmware Revision: 2410035_055370

Embedded JetDirect

JSI24100003

CPB

3.095

SCB

xxxxFA1744BR 1.0

Fax

Ver11.4A

HP Fleet Release Designation

Original Release FutureSmart 4.10.0.1

MD5 checksum for .bdl file

b6e63f46dd09955abcc15c6f6d759e86

Enhancements and Fixes provided with this Firmware
revision

The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20191224
Firmware Revision: 2410028_055014
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10

For information on HP Security Bulletins addressed by firmware releases, please visit:

https://support.hp.com/security-bulletins

To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:

https://www.hp.com/go/alerts

ENHANCEMENT:

Base:

➢ Import and export functionally was extended to include more settings: Home

Screen, Job apps, Contacts, Accounts and permissions, Energy/sleep, Local quota
and Job accounting settings, and Manage trays settings.

Digital Sending:

➢ No New Updates

Analog Fax:

➢ No New Updates

Security/Authentication:

➢ The default setting for “Allow firmware updates sent as print jobs (Port 9100)” has

changed to Disabled (previously Enabled).

Embedded JetDirect:

➢ Added the SLP keep alive setting to the Embedded Web Server's Networking

Settings menu.

FIXES:

Base:

➢ Unable to use an Alternate Login when Enable Pre Prompt Check is Enabled for the

Default Login Method.

➢ Monochrome print jobs may not be restricted properly based upon the available

quota credits when the Local Quota Service is enabled.

➢ JetAdvantage Link Apps are presented to the user in the incorrect language when

device language is set to Norwegian.

➢ A 49.38.07 error may occur when HP Secure Access authentication is used with

HPAC.

➢ An "Unknown conflict" warning will appear on the control panel when the Display

language is set to Norwegian.

➢ Incorrect localization with Expert Copy screens.
➢ Signing into the device from the Control Panel takes longer compared to previous

releases.

➢ Slower than expected print speeds may occur when printing PDF files at 1200dpi

with the HP Universal Printer Driver PostScript.

➢ A "LOCALIZATION ERROR" occurs after upgrading from FutureSmart 3 and

changing any setting within the Embedded Web Server's Copy/Print>Default Print
Options menu.

➢ The device status of "Printer is low on toner/ink" displays in the Window's printer

spooler when a long-life consumable, such as an image drum or fuser, is in a low
status.

➢ The Home button does not work when a Workpath application is installed.
➢ The PORT command in the Scan to Active FTP mode contains a null IP address.
➢ The Print List button to print a list of all the stored jobs in translated incorrectly in

German.

Digital Sending:

➢ No New Updates

Analog Fax:

➢ The left half of the Fax application control panel screen is missing.

Security/Authentication:

➢ User group permissions may not work in the Embedded Web Server once an

OXPd Authorization Agent is loaded.

➢ "The network folder path specified does not exist" warning is seen on the control

panel when scanning to a shared folder with networks that are not configured with
a DNS server.

Embedded JetDirect:

➢ A Back up and Restore will fail to complete successfully if an administrator first

accesses the HP Webservices Smart Cloud Tab within the Embedded Web Server.

➢ SNMPv3 fails to respond when the device is in a power save mode with certain

configuration options being set.

Current firmware revisions included in this firmware bundle:

DEVICE FIRMWARE REVISION

COMPONENT

FIRMWARE VERSION

HP PAGEWIDE COLOR MFP 586

Firmware Datecode: 20191224
Firmware Revision: 2410028_055014

Embedded JetDirect

JSI24100002

CPB

3.095

SCB

xxxxFA1744BR 1.0

Fax

Ver11.4A

HP Fleet Release Designation

Original Release FutureSmart 4.10

MD5 checksum for .bdl file

9815eefaeba9f656365c9c8d7998c72b

Enhancements and Fixes provided with this Firmware
revision

The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20191023
Firmware Revision: 2409058_053350
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.9.0.1

ENHANCEMENT:

Base:

➢ Added the ability to perform an Auto Reboot when a 61.00.00 error occurs.
➢ A 49.DE.11 error may occur when retrieving a stored job when the "Assist users

to their job" setting is enabled.

Digital Sending:

➢ No New Updates

Analog Fax:

➢ No New Updates

Security/Authentication:

➢ Added support for both Whitelisting and Non-Whitelisting for SIO (Sign In Once)

Enablement through HP Command Center.

Embedded JetDirect:

➢ No New Updates

FIXES:

Base:

➢ No New Updates

Digital Sending:

➢ No New Updates

Analog Fax:

➢ No New Updates

Security/Authentication:

➢ No New Updates

Embedded JetDirect:

➢ No New Updates

Current firmware revisions included in this firmware bundle:

DEVICE FIRMWARE REVISION

COMPONENT

FIRMWARE VERSION

HP PAGEWIDE COLOR MFP 586

Firmware Datecode: 20191023
Firmware Revision: 2409058_053350

Embedded JetDirect

JSI24090014

CPB

3.095

SCB

xxxxFA1744BR 1.0

Fax

Ver11.4A

HP Fleet Release Designation

Original Release FutureSmart 4.9.0.1

MD5 checksum for .bdl file

9cf4aa195f2bf81a43ab042dd81cf23f

Enhancements and Fixes provided with this Firmware
revision

The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190916
Firmware Revision: 2409048_052897
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.9

ENHANCEMENT:

Base:

➢ Added the ability to process Print, Copy, Scan and Stored jobs simultaneously

when Serverless Job Accounting is enabled.

➢ Added a "Grand Total" row on the Usage Page to sum up the Print, Copy and Fax

Equivalent Impressions for Letter/A4 pages.

➢ Job Accounting performance improvements have been made which modifies the

database to return the records in a "Last-In-First-Out" (LIFO) format.

➢ Added the ability to allow the printer to wake from sleep/standby mode when

swiping a digital badge on an attached security card reader.