HP LaserJet Enterprise 500 Color M551dn, LaserJet Enterprise 500 Color M551n, LaserJet Enterprise 500 Color M551xh User Guide

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LASERJET ENTERPRISE 500 COLOR

User Guide

M551n M551dn M551xh

HP LaserJet Enterprise 500 color M551

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CF079-90908

Edition 2, 9/2011

Trademark Credits

, Adobe Photoshop®, Arobat®, and

Adobe PostScript

are trademarks of Adobe

Systems Incorporated.

Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

is a registered trademark of The

UNIX Open Group.

ENERGY STAR

and the ENERGY STAR

mark are registered U.S. marks.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging

the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal

injury, catastrophic loss of data, or extensive damage to the product.

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iv Conventions used in this guide ENWW

Table of contents

1 Product basics .................................................................................................................. 1

Product comparison .................................................................................................................. 2

Environmental features .............................................................................................................. 4

Accessibility features ................................................................................................................ 5

Product views .......................................................................................................................... 6

Product front view ..................................................................................................... 6

Product back view ..................................................................................................... 7

Interface ports ........................................................................................................... 7

Serial number and model number location ................................................................... 8

2 Control panel menus ......................................................................................................... 9

Control-panel layout ............................................................................................................... 10

Control-panel help ................................................................................................... 11

Control panel menus .............................................................................................................. 12

Sign In menu ......................................................................................................................... 12

Retrieve Job From USB menu ................................................................................................... 12

Retrieve Job From Device Memory menu ................................................................................... 13

Supplies menu ....................................................................................................................... 14

Trays menu ............................................................................................................................ 16

Administration menu ............................................................................................................... 17

Reports menu .......................................................................................................... 17

General Settings menu ............................................................................................. 17

Retrieve From USB Settings menu .............................................................................. 22

General Print Settings menu ...................................................................................... 22

Default Print Options menu ....................................................................................... 23

Display Settings menu .............................................................................................. 25

Manage Supplies menu ........................................................................................... 26

Manage Trays menu ................................................................................................ 27

Network Settings menu ............................................................................................ 28

Troubleshooting menu ............................................................................................................. 32

Device Maintenance menu ...................................................................................................... 34

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Backup/Restore menu .............................................................................................. 34

Calibrate/Cleaning menu ........................................................................................ 34

USB Firmware Upgrade menu ................................................................................... 35

Service menu .......................................................................................................... 35

3 Software for Windows ................................................................................................... 37

Supported operating systems and printer drivers for Windows ..................................................... 38

Select the correct printer driver for Windows ............................................................................. 38

HP Universal Print Driver (UPD) ................................................................................. 40

UPD installation modes ............................................................................. 40

Change print job settings for Windows ..................................................................................... 41

Priority print settings for Windows ............................................................................. 41

Change the settings for all print jobs until the software program is closed ....................... 41

Change the default settings for all print jobs ............................................................... 41

Change the product configuration settings .................................................................. 42

Remove the printer driver from Windows .................................................................................. 43

Supported utilities for Windows ............................................................................................... 44

HP Web Jetadmin ................................................................................................... 44

HP Embedded Web Server ....................................................................................... 44

HP ePrint ................................................................................................................ 44

Software for other operating systems ........................................................................................ 45

4 Use the product with Mac ............................................................................................... 47

Software for Mac ................................................................................................................... 48

Supported operating systems and printer drivers for Mac ............................................. 48

Install software for Mac operating systems .................................................................. 48

Install software for Mac computers connected directly to the product .............. 48

Install software for Mac computers on a wired network ................................. 49

Configure the IP address ............................................................ 49

Install the software ..................................................................... 50

Remove the printer driver from Mac operating systems ................................................. 51

Change print job settings for Mac ............................................................................. 52

Priority print settings for Mac ..................................................................... 52

Change the settings for all print jobs until the software program is closed ........ 52

Change the default settings for all print jobs ................................................ 52

Change the product configuration settings ................................................... 52

Software for Mac computers ..................................................................................... 53

HP Printer Utility for Mac ........................................................................... 53

Open the HP Printer Utility .......................................................... 53

HP Printer Utility features ............................................................ 53

Supported utilities for Mac ....................................................................................... 54

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HP Embedded Web Server ........................................................................ 54

HP ePrint ................................................................................................. 54

AirPrint ................................................................................................... 54

Basic print tasks with Mac ....................................................................................................... 55

Cancel a print job with a Mac .................................................................................. 55

Change the paper size and type with Mac ................................................................. 55

Resize documents or print on a custom paper size with Mac ........................................ 55

Create and use printing presets with Mac .................................................................. 56

Print a cover page with Mac ..................................................................................... 56

Use watermarks with Mac ........................................................................................ 56

Print multiple pages on one sheet of paper with Mac ................................................... 57

Print on both sides of the page (duplex printing) with Mac ........................................... 57

Store jobs with Mac ................................................................................................ 58

Set the color options with Mac .................................................................................. 59

Use the Services menu with Mac ............................................................................... 59

Solve problems with a Mac ..................................................................................................... 59

5 Connect the product with Windows ................................................................................. 61

Printer sharing disclaimer ........................................................................................................ 62

Connect with USB .................................................................................................................. 62

CD installation ........................................................................................................ 62

Connect to a network with Windows ........................................................................................ 63

Supported network protocols .................................................................................... 63

Install the product on a wired network with Windows .................................................. 65

Configure the IP address ........................................................................... 65

Install the software .................................................................................... 66

Configure network settings with Windows .................................................................. 67

View or change network settings ................................................................ 67

Set or change the network password .......................................................... 67

Manually configure IPv4 TCP/IP parameters from the control panel ................ 68

Manually configure IPv6 TCP/IP parameters from the control panel ................ 69

Link speed and duplex settings ................................................................... 70

6 Paper and print media ................................................................................................... 71

Understand paper use ............................................................................................................ 72

Special paper guidelines .......................................................................................... 72

Change the printer driver to match the paper type and size in Windows ...................................... 74

Supported paper sizes ............................................................................................................ 75

Supported paper types ........................................................................................................... 78

Tray and bin capacity ............................................................................................................. 80

Load paper trays .................................................................................................................... 82

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Load Tray 1 ............................................................................................................ 82

Print envelopes ......................................................................................... 84

Load Tray 2 ............................................................................................................ 84

Load the optional 500-sheet paper and heavy media tray (Tray 3) ................................ 85

Load standard-sized paper into Tray 3 ........................................................ 86

Load custom-size paper into Tray 3 ............................................................ 87

Paper orientation for loading trays ............................................................................ 90

Tray 1 ..................................................................................................... 90

Tray 2 or optional Tray 3 .......................................................................... 92

Configure trays ...................................................................................................................... 94

Configure a tray when loading paper ........................................................................ 94

Configure a tray to match print job settings ................................................................ 94

Configure a tray from the control panel ...................................................................... 94

Automatic overhead transparency sensing (auto sense mode) ....................................... 95

Auto-sense settings ................................................................................... 95

Select the paper by source, type, or size .................................................................... 95

Source .................................................................................................... 95

Type and size .......................................................................................... 96

7 Print cartridges, toner collection unit, and other supplies ................................................. 97

Printer sharing disclaimer ........................................................................................................ 98

Supplies information ............................................................................................................... 98

Supplies views ....................................................................................................................... 99

Print cartridge views ................................................................................................ 99

Manage print cartridges ....................................................................................................... 100

Change settings for print cartridges ......................................................................... 100

Print when a print cartridge is at or near end of life .................................... 100

Enable or disable the Very Low Settings options from the control panel ......... 100

Store and recycle supplies ...................................................................................... 101

Recycle supplies ..................................................................................... 101

Print-cartridge storage ............................................................................. 101

HP policy on non-HP print cartridges ......................................................... 101

HP anticounterfeit Web site .................................................................................... 101

Replacement instructions ....................................................................................................... 102

Replace the print cartridge ..................................................................................... 102

Replace the toner collection unit .............................................................................. 104

Solve problems with supplies ................................................................................................. 107

Check the print cartridges ...................................................................................... 107

Inspect the print cartridge for damage ...................................................... 108

Repeating defects ................................................................................... 109

Print the Supplies Status page .................................................................. 109

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Interpret control panel messages for supplies ............................................................ 110

10.XX.YY Supply memory error ................................................................ 110

Black cartridge low ................................................................................ 110

Black cartridge very low ......................................................................... 111

Cyan cartridge low ................................................................................ 111

Cyan cartridge very low ......................................................................... 111

Fuser kit low .......................................................................................... 112

Fuser kit very low ................................................................................... 112

Incompatible <color> cartridge ................................................................ 112

Incompatible fuser .................................................................................. 112

Magenta cartridge low ........................................................................... 113

Magenta cartridge very low .................................................................... 113

Replace <color> cartridge ....................................................................... 113

Replace fuser kit ..................................................................................... 113

Replace Supplies .................................................................................... 114

Replace toner collection unit .................................................................... 114

Supplies in wrong position ...................................................................... 115

Supplies low .......................................................................................... 115

Supplies very low ................................................................................... 115

Toner Collection Unit Almost Full .............................................................. 116

Unsupported supply installed ................................................................... 116

Used supply in use ................................................................................. 116

Wrong cartridge in <color> slot ............................................................... 116

Yellow cartridge low ............................................................................... 117

Yellow cartridge very low ........................................................................ 117

8 Print tasks .................................................................................................................... 119

Cancel a print job with Windows .......................................................................................... 120

Basic print tasks with Windows .............................................................................................. 121

Open the printer driver with Windows ..................................................................... 121

Get help for any printing option with Windows ........................................................ 122

Change the number of print copies with Windows .................................................... 122

Save custom print settings for reuse with Windows .................................................... 122

Use a printing shortcut with Windows ....................................................... 122

Create printing shortcuts ......................................................................... 124

Improve print quality with Windows ........................................................................ 127

Select the page size with Windows .......................................................... 127

Select a custom page size with Windows .................................................. 127

Select the paper type with Windows ........................................................ 127

Select the paper tray with Windows ......................................................... 127

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Select the print resolution ........................................................................ 127

Print on both sides (duplex) with Windows ............................................................... 129

Manually print on both sides with Windows .............................................. 129

Automatically print on both sides with Windows ........................................ 130

Print multiple pages per sheet with Windows ............................................................ 132

Select page orientation with Windows ..................................................................... 134

Set color options with Windows .............................................................................. 136

Use HP ePrint ....................................................................................................................... 137

Additional print tasks with Windows ...................................................................................... 138

Print colored text as black (grayscale) with Windows ................................................ 138

Print on preprinted letterhead or forms with Windows ................................................ 139

Print on special paper, labels, or transparencies with Windows .................................. 141

Print the first or last page on different paper with Windows ........................................ 144

Scale a document to fit page size with Windows ...................................................... 146

Add a watermark to a document with Windows ....................................................... 148

Create a booklet with Windows .............................................................................. 149

Use job storage features with Windows ................................................................... 150

Create a stored job with Windows ........................................................... 151

Print a stored job .................................................................................... 152

Delete a stored job ................................................................................. 153

Set job storage options with Windows ...................................................... 153

Print one copy for proof before printing all the copies .................. 153

Temporarily store a personal job on the product and print it later .. 154

Temporarily store a job on the product ....................................... 154

Permanently store a job on the product ...................................... 154

Make a permanently stored job private so that anyone who tries

to print it must provide a PIN .................................................... 154

Receive notification when someone prints a stored job ................. 155

Set the user name for a stored job ............................................. 155

Specify a name for the stored job .............................................. 155

Print special jobs with Windows ............................................................................. 156

Print business graphics or marketing material ............................................. 156

Supported glossy paper ........................................................... 156

Set the duplex alignment .......................................................... 157

Print weatherproof maps and outdoor signs ............................................... 157

Supported tough paper ............................................................ 157

Walk-up USB printing ........................................................................................................... 158

9 Color ............................................................................................................................ 159

Adjust color/color settings ..................................................................................................... 160

Change the color theme for a print job .................................................................... 160

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Change the color options ....................................................................................... 161

Manual color options ............................................................................................. 161

Use HP EasyColor ................................................................................................................ 163

Match colors to your computer screen ..................................................................................... 164

Sample book color matching .................................................................................. 164

Print color samples ................................................................................................ 165

PANTONE® color matching ................................................................................... 165

10 Manage and maintain ................................................................................................ 167

Print information pages ......................................................................................................... 168

Use the HP Embedded Web Server ........................................................................................ 170

Open the HP Embedded Web Server by using a network connection .......................... 170

HP Embedded Web Server features ......................................................................... 171

Information tab ...................................................................................... 171

General tab ........................................................................................... 171

Print tab ................................................................................................ 172

Troubleshooting tab ................................................................................ 173

Security tab ........................................................................................... 173

HP Web Services tab .............................................................................. 173

Networking tab ...................................................................................... 173

Other Links list ....................................................................................... 174

Use HP Web Jetadmin .......................................................................................................... 175

Product security features ........................................................................................................ 176

Security statements ................................................................................................ 176

IP Security ............................................................................................................ 176

Secure the HP Embedded Web Server ..................................................................... 176

Encryption support: HP High-Performance Secure Hard Disks (for models with an

encrypted hard disk) .............................................................................................. 176

Erase Job Data ..................................................................................................... 177

Erase Job Data ...................................................................................... 177

Data affected ......................................................................................... 177

Secure stored jobs ................................................................................................. 178

Lock the control panel menus .................................................................................. 178

Lock the formatter cage .......................................................................................... 178

Economy settings ................................................................................................................. 179

Optimize speed or energy usage ............................................................................ 179

Powersave modes ................................................................................................. 179

Disable or enable sleep mode ................................................................. 179

Set the sleep timer .................................................................................. 180

Set the sleep schedule ............................................................................. 180

Clean the product ................................................................................................................ 181

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Clean the paper path ............................................................................................ 181

Product updates ................................................................................................................... 181

11 Solve problems ........................................................................................................... 183

Self help ............................................................................................................................. 184

Solve general problems checklist ............................................................................................ 185

Factors that affect product performance ................................................................... 186

Restore factory settings ......................................................................................................... 187

Interpret control-panel messages ............................................................................................ 188

Control-panel message types .................................................................................. 188

Control-panel messages ......................................................................................... 188

Paper feeds incorrectly or becomes jammed ............................................................................ 189

The product does not pick up paper ........................................................................ 189

The product picks up multiple sheets of paper ........................................................... 189

Prevent paper jams ................................................................................................ 189

Clear jams .......................................................................................................................... 191

Jam locations ........................................................................................................ 191

Clear jams in the output bin area ............................................................................ 192

Clear jams in Tray 1 .............................................................................................. 193

Clear jams in Tray 2 .............................................................................................. 195

Clear jams in the right door .................................................................................... 196

Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) .................. 200

Clear jams in the lower right door (Tray 3) ............................................................... 201

Change jam recovery ............................................................................................ 202

Paper does not feed automatically .......................................................................................... 203

Improve print quality ............................................................................................................. 204

Use the correct paper type setting in the printer driver ............................................... 204

Change the paper type setting for Windows .............................................. 204

Change the paper type setting for Mac ..................................................... 204

Adjust color settings in the printer driver ................................................................... 205

Change the color theme for a print job ..................................................... 205

Change the color options ........................................................................ 206

Use paper that meets HP specifications .................................................................... 206

Print a cleaning page ............................................................................................ 207

Calibrate the product to align colors ........................................................................ 207

Check the print cartridges ...................................................................................... 208

Use the printer driver that best meets your printing needs ........................................... 208

The product does not print or it prints slowly ............................................................................ 210

The product does not print ...................................................................................... 210

The product prints slowly ........................................................................................ 211

Solve walk-up USB printing problems ...................................................................................... 212

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The Retrieve From USB Settings menu does not open when you insert the USB

accessory ............................................................................................................. 212

The file does not print from the USB storage accessory ............................................... 212

The file that you want to print is not listed in the Open From USB menu ........................ 213

Solve connectivity problems ................................................................................................... 214

Solve direct-connect problems ................................................................................. 214

Solve network problems ......................................................................................... 214

Poor physical connection ......................................................................... 214

The computer is using the incorrect IP address for the product ...................... 214

The computer is unable to communicate with the product ............................ 215

The product is using incorrect link and duplex settings for the network .......... 215

New software programs might be causing compatibility problems ................ 215

The computer or workstation might be set up incorrectly .............................. 215

The product is disabled, or other network settings are incorrect .................... 215

Solve product software problems with Windows ...................................................................... 216

A printer driver for the product is not visible in the Printer folder .................................. 216

An error message was displayed during the software installation ................................ 216

The product is in Ready mode, but nothing prints ...................................................... 216

Solve product software problems with Mac ............................................................................. 218

The product name does not appear in the product list in the Print & Fax list .................. 218

The printer driver does not automatically set up the selected product in the Print & Fax

list ....................................................................................................................... 218

A print job was not sent to the product that you wanted ............................................. 218

When connected with a USB cable, the product does not appear in the Print & Fax list

after the driver is selected. ...................................................................................... 219

You are using a generic printer driver when using a USB connection ........................... 219

Appendix A Supplies and accessories .............................................................................. 221

Order parts, accessories, and supplies ................................................................................... 222

Part numbers ....................................................................................................................... 223

Accessories .......................................................................................................... 223

Print cartridges and toner collection unit ................................................................... 223

Cables and interfaces ............................................................................................ 223

Maintenance kits ................................................................................................... 224

Appendix B Service and support ...................................................................................... 225

Hewlett-Packard limited warranty statement ............................................................................. 226

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. 227

Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement .......... 228

Data stored on the print cartridge ........................................................................................... 229

End User License Agreement .................................................................................................. 230

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OpenSSL ............................................................................................................................. 232

Customer self-repair warranty service ..................................................................................... 233

Customer support ................................................................................................................. 234

Appendix C Product specifications ................................................................................... 235

Physical specifications .......................................................................................................... 236

Power consumption, electrical specifications, and acoustic emissions .......................................... 236

Environmental specifications .................................................................................................. 236

Appendix D Regulatory information ................................................................................ 237

FCC regulations ................................................................................................................... 238

Environmental product stewardship program ........................................................................... 239

Protecting the environment ...................................................................................... 239

Ozone production ................................................................................................. 239

Power consumption ............................................................................................... 239

Paper use ............................................................................................................. 239

Plastics ................................................................................................................. 239

HP LaserJet print supplies ....................................................................................... 239

Return and recycling instructions ............................................................................. 240

United States and Puerto Rico .................................................................. 240

Multiple returns (more than one cartridge) .................................. 240

Single returns .......................................................................... 240

Shipping ................................................................................ 240

Non-U.S. returns .................................................................................... 241

Paper .................................................................................................................. 241

Material restrictions ............................................................................................... 241

Disposal of waste equipment by users in private households in the European Union ...... 242

Chemical substances ............................................................................................. 242

Material Safety Data Sheet (MSDS) ......................................................................... 242

For more information ............................................................................................. 242

Declaration of conformity ...................................................................................................... 243

Safety statements ................................................................................................................. 245

Laser safety .......................................................................................................... 245

Canadian DOC regulations .................................................................................... 245

VCCI statement (Japan) .......................................................................................... 245

Power cord instructions .......................................................................................... 245

Power cord statement (Japan) ................................................................................. 245

EMC statement (Korea) .......................................................................................... 246

Laser statement for Finland ..................................................................................... 246

GS statement (Germany) ........................................................................................ 246

Substances Table (China) ....................................................................................... 247

xiv ENWW

Restriction on Hazardous Substances statement (Turkey) ............................................. 247

Restriction on Hazardous Substances statement (Ukraine) ........................................... 247

Index ............................................................................................................................... 249

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xvi ENWW

1 Product basics

Product comparison

●

Environmental features

●

Accessibility features

●

Product views

●

ENWW 1

Product comparison

Model Features

HP LaserJet Enterprise 500 color M551n

Part number: CF081A

Performance

Prints up to 33 pages per minute (ppm) on Letter size paper and 32 ppm on A4

●

size paper

Paper handling

100-sheet multipurpose input tray (Tray 1)

●

500-sheet input tray (Tray 2)

●

250-sheet, face-down output bin

●

Supported operating systems

●

Windows

●

Windows Vista

Windows 7 (32-bit and 64-bit)

●

Windows Server 2003 (32-bit and 64-bit)

●

Windows Server 2008 (32-bit and 64-bit) R2 64-bit

●

Mac OS X v10.5 and v10.6

●

XP (32-bit and 64-bit)

(32-bit and 64-bit)

Connectivity

Hi-Speed USB 2.0 port

●

HP Jetdirect embedded print server for connecting to a 10/100 Base-TX network

●

Wireless accessory available

●

Memory

1 gigabyte (GB) of random access memory (RAM)

●

Control-panel display

4-line color

●

2 Chapter 1 Product basics ENWW

Model Features

HP LaserJet Enterprise 500 color M551dn

Part number: CF082A

HP LaserJet Enterprise 500 color M551xh

This model has the same features as HP LaserJet Enterprise 500 color M551n plus the following:

Paper handling

Automatic two-sided printing

●

Connectivity

Hardware integration pocket for installing accessories

●

USB port for walk-up printing

●

This model has the same features as HP LaserJet Enterprise 500 color M551dn plus the following:

Paper handling

500-sheet paper and heavy media tray (Tray 3)

●

Memory

HP Encrypted High Performance Hard Disk

●

Part number: CF083A

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Product comparison

Environmental features

Duplex Save paper by using duplex printing as your default print setting (select models only).

Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper.

Access this feature through the printer driver.

Recycling Reduce waste by using recycled paper.

Recycle print cartridges by using the HP return process.

Energy savings Instant on Fusing technology and HP Auto-On/Auto-Off Technology enable this product to

quickly go into reduced power states when not printing, thus saving energy.

HP Smart Web printing Use HP Smart Web printing to select, store, and organize text and graphics from multiple

Web pages and then edit and print exactly what you see onscreen. It gives you the control you need for printing meaningful information while minimizing waste.

Download HP Smart Web printing from this Web site:

NOTE: HP Smart Web printing is compatible with Windows browsers only.

Job storage Use the job storage features to manage print jobs. By using job storage, you activate printing

while you are at the shared product, eliminating lost print jobs that are then reprinted.

www.hp.com/go/smartweb.

4 Chapter 1 Product basics ENWW

Accessibility features

The product includes several features that aid you with accessibility issues.

Online user guide that is compatible with text screen-readers.

●

All doors and covers can be opened by using one hand.

●

Paper can be loaded in Tray 1 by using one hand.

●

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Accessibility features

Product views

Product front view

1 Output-bin extension

2 Standard output bin

3 Duplex reverse guide (select models only)

4 USB port on the control panel for walk-up printing and hardware integration pocket for installing accessories

(select models only)

5 Control panel

6 Right door (access for clearing jams)

7 Tray 1 (pull the handle to open the tray)

8 Power button (illuminates when turned on)

9 Lower-right door (access for clearing jams) (included with HP LaserJet Enterprise 500 color M551xh)

10 Tray 2

11 Optional Tray 3 (included with HP LaserJet Enterprise 500 color M551xh)

12 Front door (access to print cartridges and toner collection unit)

6 Chapter 1 Product basics ENWW

Product back view

1 Slot for a cable-type security lock

2Interface ports

3 Power connection

Interface ports

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1 USB port for a third-party device

2 Hi-Speed USB 2.0 printing port

3 RJ-45 network port

2 3

Product views

Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

8 Chapter 1 Product basics ENWW

2 Control panel menus

Control-panel layout

●

Control panel menus

●

Retrieve Job From USB menu

●

Retrieve Job From Device Memory menu

●

Supplies menu

●

Trays menu

●

Administration menu

●

Troubleshooting menu

●

Device Maintenance menu

●

ENWW 9

Control-panel layout

The control panel includes a color, graphical and text display, job-control buttons, and three lightemitting diode (LED) status lights.

2 3

1 Control panel display Shows status information, menus, help information, and error messages.

2 Up arrow

3 OK button Makes selections, resumes printing after continuable errors, and overrides

button Navigates menus and text, and increases the values of numerical items in

the display.

a non-HP print cartridge.

7Down arrow

9 Back arrow

11 Help

Ready

Data

Attention

Home

Stop

light

button

button Provides detailed information about product messages or menus.

Indicates that the product is ready to begin processing any job.

Indicates that the product is receiving data.

light

button Navigates menus and text, and decreases the values of numerical items in

button Navigates backward in nested menus.

Indicates that the product has a condition that requires intervention. Examples include an empty paper tray or an error message on the display.

the display.

Returns to the top level menu.

Halts the current job, presents a choice to resume or cancel the current job, clears paper from the product, and clears any continuable errors that are associated with the halted job. If the product is not printing a job, pressing the Stop

button pauses the product.

10 Chapter 2 Control panel menus ENWW

Control-panel help

The product has a built-in Help system that explains how to use each screen. To open the Help system, press the Help

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by pressing the arrow buttons on the control panel.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

button on the control panel.

ENWW

Control-panel layout

Control panel menus

To use all of the capabilities of this product, a firmware upgrade might be required. HP recommends that you periodically go to firmware is available.

NOTE: Print a configuration page to determine the version of firmware currently installed in this

product.

Navigate the control-panel menus

www.hp.com/go/lj500colorM551_software to see if a new version of

Press the Home

●

Use the up arrow button

●

Press the OK button to select the menu item.

●

button to access the menus.

and down arrow button to highlight a desired menu item.

Sign In menu

Table 2-1 Sign In menu

First level Second level Values

User Access Code Access Code

Administrator Access Code Access Code

Service Access Code Access Code

Retrieve Job From USB menu

Use the Retrieve Job From USB menu to view listings of jobs stored on an external USB memory device.

NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web

Server before it can be used.

To enable this feature by using the control-panel menus, access the Administration menu, General Settings sub menu, Retrieve From USB Settings sub menu, and then select Enable. To enable this feature by using the HP Embedded Web Server, access the Print tab.

Table 2-2 Retrieve Job From USB menu

First level Second level Values

Retrieve Job From USB OK

Cancel

Select a File or Folder Select from the provided list.

12 Chapter 2 Control panel menus ENWW

Retrieve Job From Device Memory menu

Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory.

Table 2-3 Retrieve Job From Device Memory menu

First level Second level Third level Fourth level Fifth level Values

Retrieve Job From Device Memory

NOTE: Select from a

list of folders.

All Jobs (With PIN)

NOTE: Individual job

names also appear.

All Jobs (No PIN)

NOTE: Individual job

names also appear.

Print Enter PIN to

Copies Range: 1 – 9999

Print and Delete Enter PIN to

Copies Range: 1 – 9999

Delete Enter PIN to

Print Copies Range: 1 – 9999

Print and Delete Copies Range: 1 – 9999

Delete Delete All Jobs Yes

Default = 1

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Retrieve Job From Device Memory menu

Supplies menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-4 Supplies menu

First level Second level Third level Fourth level Values

Manage Supplies Print Supplies

Status

Supply Settings Black Cartridge Very Low

Low Threshold

Color Cartridges Very Low

Low Threshold

Toner Collection

Settings

Very Low

Unit

Settings

Stop

Prompt to continue*

Continue

1-100%

Stop

Prompt to continue*

Continue

Cyan Cartridge

Magenta Cartridge

Yellow Cartridge

Stop*

1-100%

Prompt to continue

Continue

Fuser Kit Very Low

Settings

Low Threshold

Settings

Color/Black Mix Auto*

Supply Messages Low Message On*

Stop

Prompt to continue*

Continue

1-100%

Mostly Color Pages

Mostly Black Pages

Off

14 Chapter 2 Control panel menus ENWW

Table 2-4 Supplies menu (continued)

First level Second level Third level Fourth level Values

Level Gauge On*

Off

Reset Supplies New Fuser Kit No*

Yes

Black Cartridge The status is

displayed.

Cyan Cartridge The status is

displayed.

Magenta Cartridge

Yellow Cartridge The status is

Toner Collection Unit

Fuser Kit The status is

The status is

displayed.

The status is

displayed.

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Supplies menu

Trays menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-5 Trays menu

First level Second level Values

Manage Trays Use Requested Tray Exclusively*

First

Manually Feed Prompt Always*

Unless loaded

Size/Type Prompt Display*

Do not display

Use Another Tray Enabled*

Disabled

Alternative Letterhead Mode Disabled*

Enabled

Duplex Blank Pages Auto*

Yes

Image Rotation Standard*

Alternate

Override A4/Letter Yes*

Tray 1 Size Select from a provided list.

Tray 1 Type Select from a provided list.

Tray 2 Size Select from a provided list.

Tray 2 Type Select from a provided list.

Tray 3 Size Select from a provided list.

Tray 3 Type Select from a provided list.

16 Chapter 2 Control panel menus ENWW

Administration menu

Reports menu

Table 2-6 Reports menu

First level Second level

Configuration/Status Pages Print

Administration Menu Map

Configuration Page

Supplies Status Page

Usage Page

File Directory Page

Current Settings Page

Color Usage Job Log

Other Pages Print

Demonstration Page

RGB Samples

CMYK Samples

PCL Font List

PS Font List

General Settings menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-7 General Settings menu

First level Second level Third level Fourth level Values

Date/Time Settings Date/Time Format Date Format DD/MMM/YYYY

MMM/DD/YYYY*

YYYY/MMM/DD

Time Format 12 hour (AM/PM)*

24 hours

Date/Time Date Month

Set values from the lists.

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Day

Year

Administration menu

Table 2-7 General Settings menu (continued)

First level Second level Third level Fourth level Values

Time Hour

Minute

AM/PM

Time Zone Month

Day

Year

Adjust for Daylight

Savings

Energy Settings Sleep Timer Settings Sleep/Auto Off Timer Enable*

Sleep/Auto Off After The default value is 45

Wake/Auto On

Events

All Events*

Set values from the lists.

Off*

Disable

minutes.

Enter a value between 1 and 120 minutes.

Network port

Optimum Speed/

Energy Usage

Print Quality Adjust Color Highlights Cyan Density

Midtones Cyan Density

Faster First Page*

Magenta Density

Yellow Density

Black Density

Magenta Density

Yellow Density

Black Density

Power button only

Save Energy

Save More Energy

Save Most Energy

-5 to 5

Default = 0

-5 to 5

Default = 0

18 Chapter 2 Control panel menus ENWW

Table 2-7 General Settings menu (continued)

First level Second level Third level Fourth level Values

Shadows Cyan Density

Magenta Density

Yellow Density

Black Density

Restore Color Values

Image Registration Adjust Tray <X> Print Test Page

X1 Shift

Y1 Shift

X2 Shift

Y2 Shift

Auto Sense Behavior Tray 1 Sensing Fuser Kit

Adjust Paper Types Select from a list of paper

types that the product supports. The available options are the same for each paper type.

Print Mode Select from a list of print

-5 to 5

Default = 0

-5.00 mm to 5.00 mm

Default = 0

Expanded sensing

Transparency only

modes.

Default = Auto Sense

Behavior

Resistance Mode Normal*

Down

Humidity Mode Normal*

High

Pre-Rotation Mode Off*

Fuser Temp Mode Normal*

Down

Paper Curl Mode Normal*

Reduced

Optimize Normal Paper Standard*

Smooth

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Administration menu

Table 2-7 General Settings menu (continued)

First level Second level Third level Fourth level Values

Heavy Paper Standard*

Smooth

Envelope Control Normal*

Alternate 1

Alternate 2

Environment Normal*

Low Temp

Line Voltage Normal*

Low Voltage

Tray 1 Normal*

Alternate

Background Normal*

Alternate 1

Alternate 2

Alternate 3

Uniformity Control Normal*

Alternate 1

Alternate 2

Alternate 3

Tracking Control On*

Off

Registration Normal*

Alternate

Transfer Control Normal*

Alternate 1

Alternate 2

Alternate 3

Fuser Temp Normal*

Alternate

Restore Optimize

20 Chapter 2 Control panel menus ENWW

Table 2-7 General Settings menu (continued)

First level Second level Third level Fourth level Values

Edge Control Off

Light

Normal*

Maximum

Jam Recovery Auto*

Off

Auto Recovery Enable

Disable*

Manage Stored Jobs Quick Copy Job

Storage Limit

Quick Copy Job Held

Timeout

Default Folder Name

Sort Stored Jobs By Job Name*

Restore Factory Settings

Reset All

1-300

Default = 32

Off*

1 Hour

4 Hours

1 Day

1 Week

Date

General

General Security

Calibration

Restrict Color Enable color

Disable color

Color if allowed*

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Administration menu

Retrieve From USB Settings menu

Table 2-8 Retrieve From USB Settings menu

First level Second level Values

Enable Retrieve from USB Enable

Disable*

General Print Settings menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-9 General Print Settings menu

First level Second level Values

Manual Feed Enabled

Disabled*

Courier Font Regular*

Dark

Wide A4 Enabled

Disabled*

Print PS Errors Enabled

Disabled*

Print PDF Errors Enabled

Disabled*

Personality Auto*

PCL

PDF

PCL Form Length Range: 5 – 128

Default = 60

Orientation Portrait*

Landscape

Font Source Internal*

Soft

USB <X>

22 Chapter 2 Control panel menus ENWW

Table 2-9 General Print Settings menu (continued)

First level Second level Values

Font Number Range: 0 – 999

Default = 0

Font Pitch Range: 0.44 – 99.99

Default = 10

Font Point Size Range: 4.00 – 999.75

Default = 12.00

Symbol Set Select from a list of symbol sets.

Append CR to LF No*

Yes

Suppress Blank Pages No*

Yes

Media Source Mapping Standard*

Classic

Default Print Options menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-10 Default Print Options menu

First level Second level Values

Number of Copies Range: 1 – X

Default = 1

Default Paper Size Select from a list of sizes

that the product supports.

Default Custom Paper Size

Y Dimension Range: 5.00 – 18.50

MM X Dimension Range: 76 – 312

Y Dimension Range: 127 – 470

Unit of Measure Inches X Dimension Range: 2.99 – 12.28

Default = 12.28

Default = 18.5

Default = 312

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Default = 470

Administration menu

Table 2-10 Default Print Options menu (continued)

First level Second level Values

Sides 1-sided*

2-sided

2-Sided Format Book-style*

Flip-style

Edge to Edge Enabled

Disabled*

24 Chapter 2 Control panel menus ENWW

Display Settings menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-11 Display Settings menu

First level Second level Values

Display Brightness Range: -10 to 10

Default = 0

Language Select from a list of languages that the

product supports.

Show IP Address Display*

Hide

Inactivity Timeout Range: 10 – 300 seconds

Default = 60

Clearable Warnings On

Job*

Continuable Events Auto continue (10 seconds)*

Press OK to continue

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Administration menu

Manage Supplies menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-12 Manage Supplies menu

First level Second level Third level Fourth level Values

Print Supplies Status

Supply Settings Black Cartridge Very Low Settings Stop

Prompt to continue*

Continue

Low Threshold

Settings

Color Cartridges Very Low Settings Stop

Low Threshold

Settings

Toner Collection Unit Very Low Settings Stop*

Fuser Kit Very Low Settings Stop

Low Threshold

Settings

1-100%

Prompt to continue*

Continue

Cyan Cartridge

Magenta Cartridge

Yellow Cartridge

1-100%

Prompt to continue

Continue

Prompt to continue*

Continue

Color/Black Mix Auto*

Mostly Color Pages

Mostly Black Pages

Supply Messages Low Message On*

Off

Level Gauge On*

Off

Reset Supplies New Fuser Kit No*

Yes

26 Chapter 2 Control panel menus ENWW

Manage Trays menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-13 Manage Trays menu

First level Values

Use Requested Tray Exclusively*

First

Manually Feed Prompt Always*

Unless loaded

Size/Type Prompt Display*

Do not display

Use Another Tray Enabled*

Disabled

Alternative Letterhead Mode Disabled*

Enabled

Blank Pages Auto*

Yes

Override A4/Letter Yes*

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Administration menu

Network Settings menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-14 Network Settings menu

First level Values

I/O Timeout Range: 5 – 300 sec

Default = 15

Jetdirect Menu See the table that follows for details.

Table 2-15 Jetdirect Menu

First level Second level Third level Fourth level Fifth level Values

Information Print Sec Report Yes

No*

TCP/IP Enable On*

Off

Host Name Use the arrow

buttons to edit the host name.

NPIXXXXXX*

IPv4 Settings Config Method Bootp*

DHCP

Auto IP

Manual

Manual Settings

NOTE: This menu

is available only if you select the Manual option under the Config Method menu.

Subnet Mask Enter the address

Default Gateway Enter the address

Default IP Auto IP*

DHCP Release Yes

IP Address Enter the address

Legacy

No*

28 Chapter 2 Control panel menus ENWW

Table 2-15 Jetdirect Menu (continued)

First level Second level Third level Fourth level Fifth level Values

DHCP Renew Yes

No*

Primary DNS Range: 0 – 255

Default =

xxx.xxx.xx.xx

Secondary DNS Range: 0 – 255

Default = 0.0.0.0

IPv6 Settings Enable On*

Off

Address Manual Settings Enable On

Off*

Address Select from a

provided list.

DHCPV6 Policy Router Specified

Router Unavailable*

Always

Primary DNS Select from a

provided list.

Secondary DNS Select from a

provided list.

Proxy Server Select from a

provided list.

Proxy Port Default = 00080

Idle Timeout Default = 0270

General Security Secure Web HTTPS Required*

HTTPS Optional

IPSEC Keep

Disable*

802.1x Reset

Keep*

Reset Security Yes

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Administration menu

No*

Table 2-15 Jetdirect Menu (continued)

First level Second level Third level Fourth level Fifth level Values

Diagnostics Embedded Tests LAN HW Test Yes

No*

HTTP Test Yes

No*

SNMP Test Yes

No*

Data Path Test Yes

No*

Select All Tests Yes

No*

Execution Time Range: 1 – 60 hours

Default = 1

Execute Yes

No*

Ping Test Dest Type IPv4

IPv6

Dest IPv4 Range: 0 – 255

Default =

127.0.0.1

Dest IPv6 Select from a

provided list.

Default = : : 1

Packet Size Default = 64

Timeout Default = 001

Count Default = 004

Print Results Yes

No*

Execute Yes

No*

Ping Results Packets Sent Default = 00000

Packets Received Default = 00000

Percent Lost Default = 000

30 Chapter 2 Control panel menus ENWW

Table 2-15 Jetdirect Menu (continued)

First level Second level Third level Fourth level Fifth level Values

RTT Min Default = 0000

RTT Max Default = 0000

RTT Average Default = 0000

Ping In Progress Yes

No*

Refresh Yes

No*

Link Speed Auto*

10T Half

10T Full

100TX Half

100TX Full

100TX Auto

1000T Full

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Administration menu

Troubleshooting menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-16 Troubleshooting menu

First level Second level Third level Fourth level Values

Exit Troubleshooting

NOTE: This item only

displays if you are backing out of the

Troubleshooting menu.

NOTE: The product

shuts down and restarts when this menu item is selected.

Print Event Log

View Event Log

Print Paper Path Page

Print Quality Pages Print PQ

Print Diagnostic Page

Color Band Test Print Test Page

Copies Range: 1 – 30

Troubleshooting Pages

Default = 1

Diagnostic Tests Disable Cartridge

Check

Paper Path Sensors Start Test

Paper Path Test Print Test Page Print

Source Tray Select from a list of the

Test Duplex Path Off*

Number of Copies Range: 1 – 500

Manual Sensor Test Select from a list of the

Manual Tray/Bin

Sensor Test

available trays.

Default = 1

product sensors.

Select from a list of the

product sensors.

32 Chapter 2 Control panel menus ENWW

Table 2-16 Troubleshooting menu (continued)

First level Second level Third level Fourth level Values

Component Test Select from a list of

available components.

Repeat Off*

Print/Stop Test

Retrieve Diagnostic Data

Diagnostic Files Device Data File

Include Crash Dumps Off

Cleanup Debug Info Off

Generate Debug Data

Export to USB

Debug Information File*

On*

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Troubleshooting menu

Device Maintenance menu

Backup/Restore menu

CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the

product. Service personnel should not back up or restore customer data under any circumstances.

In the following table, asterisks (*) indicate the factory default setting.

Table 2-17 Backup/Restore menu

First level Second level Third level Values

Backup Data Scheduled Backups Enable Scheduling Disabled*

Enabled

Backup Time Default = current time

Days Between Backups Default = 1

Backup Now

Export Last Backup

Restore Data Insert a USB drive that contains

the backup file.

Calibrate/Cleaning menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-18 Calibrate/Cleaning menu

First level Second level Values

Cleaning Settings Auto Cleaning Off*

Cleaning Interval Select from a list of cleaning intervals.

Auto Cleaning Size Letter*

Print Cleaning Page

Clean Laser Glass

Quick Calibration

Full Calibration

Delay Calibration at Wake/Power On

Yes*

34 Chapter 2 Control panel menus ENWW

USB Firmware Upgrade menu

To display: At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu.

Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions.

Service menu

The Service menu is locked and requires a personal identification number (PIN) for access. This menu is intended for use by authorized service personnel.

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Device Maintenance menu

36 Chapter 2 Control panel menus ENWW

3 Software for Windows

Supported operating systems and printer drivers for Windows

●

Select the correct printer driver for Windows

●

Change print job settings for Windows

●

Remove the printer driver from Windows

●

Supported utilities for Windows

●

Software for other operating systems

●

ENWW 37

Supported operating systems and printer drivers for Windows

The product supports the following Windows operating systems:

Operating systems Supported by product Supported by installer CD in box

Windows (32-bit)

Windows® XP (64-bit)

Windows Vista

Windows 7 (32-bit and 64-bit)

Windows Server 2003 (32-bit)

Windows Server 2003 (64-bit)

Windows Server 2008 (32-bit and 64bit) R2 64-bit

XP Service Pack 2 or greater

(32-bit and 64-bit)

For the 64-bit versions of Windows XP, you can download the printer driver from the Internet and install it by using the Windows Add Printer Wizard.

The product supports the following Windows printer drivers:

HP PCL 6 (this is the default printer driver, installed from the in-box software CD)

●

HP PCL 6 Universal Print Driver (HP UPD PCL 6)

●

HP postscript emulation Universal Print Driver (HP UPD PS)

●

HP PCL 5 Universal Print Driver (HP UPD PCL 5)

●

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

NOTE: For more information about the UPD, see www.hp.com/go/upd.

Select the correct printer driver for Windows

Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following printer drivers are available at

lj500colorM551_software.

38 Chapter 3 Software for Windows ENWW

www.hp.com/go/

HP PCL 6 driver

Provided as the default driver on the in-box software CD. This driver is

●

automatically installed unless you download a different one from the Internet.

Recommended for all Windows environments

●

Provides the overall best speed, print quality, and product-feature support for

●

most users

Developed to align with the Windows Graphic Device Interface (GDI) for the

●

best speed in Windows environments

Might not be fully compatible with third-party and custom software programs

●

that are based on PCL 5

HP UPD PCL 6 driver

HP UPD PS driver

HP UPD PCL 5 driver

Recommended for all Windows environments

●

Provides the overall best speed, print quality, and product-feature support for

●

most users

Developed to align with the Windows GDI for the best speed in Windows

●

environments

Might not be fully compatible with third-party and custom software programs

●

that are based on PCL 5

●

Recommended for printing with Adobe highly graphics-intensive software programs

Provides support for printing from postscript emulation needs, or for postscript

●

flash font support

Recommended for general office printing in Windows environments

●

Compatible with previous PCL versions and older HP LaserJet products

●

The best choice for printing from third-party or custom software programs

●

The best choice when operating with mixed environments, which require the

●

product to be set to PCL 5 (UNIX

Designed for use in corporate Windows environments to provide a single

●

driver for use with multiple printer models

software programs or with other

, Linux, mainframe)

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Preferred when printing to multiple printer models from a mobile Windows

●

computer

Select the correct printer driver for Windows

HP Universal Print Driver (UPD)

The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.

The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.

For more information, go to

UPD installation modes

Traditional mode

Dynamic mode

www.hp.com/go/upd.

Use this mode if you are installing the driver from a CD for a single computer.

●

When installed from the CD that comes with the product, UPD operates like

●

traditional printer drivers. It operates with a specific product.

If you use this mode, you must install UPD separately for each computer and

●

for each product.

To use this mode, download UPD from the Internet. See

●

upd.

Dynamic mode allows you to use a single driver installation, so you can

●

discover and print to HP products in any location.

Use this mode if you are installing UPD for a workgroup.

●

www.hp.com/go/

40 Chapter 3 Software for Windows ENWW

Change print job settings for Windows

Priority print settings for Windows

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the

●

program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the

●

program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box.

Printer Properties dialog box (printer driver): Click Properties in the Print dialog box

●

to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software. You can change most of the print settings here.

Default printer driver settings: The default printer driver settings determine the settings used

●

in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

Printer control panel settings: Settings changed at the printer control panel have a lower

●

priority than changes made anywhere else.

Change the settings for all print jobs until the software program is closed

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

The steps can vary; this procedure is most common.

Change the default settings for all print jobs

1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the

default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

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Windows 7: Click Start, and then click Devices and Printers.

2. Right-click the driver icon, and then select Printing Preferences.

Change print job settings for Windows

Change the product configuration settings

1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the

default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

Windows 7: Click Start, and then click Devices and Printers.

2. Right-click the driver icon, and then select Properties or Printer properties.

3. Click the Device Settings tab.

4. To automatically configure product settings, expand the Installable Options list, click the

Automatic Configuration setting, and select the Update Now option.

42 Chapter 3 Software for Windows ENWW

Remove the printer driver from Windows

NOTE: You can also remove the printer driver by running the printer driver install from the CD and

choosing the uninstall option.

NOTE: These steps can vary depending on your personal settings.

Windows XP

1. Click Start, Control Panel, and then Add or Remove Programs.

2. Find and select the product from the list.

3. Click the Change/Remove button to remove the software.

Windows Vista

1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a

program.

2. Find and select the product from the list.

3. Select the Uninstall/Change option.

Windows 7

1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a

program.

2. Find and select the product from the list.

3. Select the Uninstall option.

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Remove the printer driver from Windows

Supported utilities for Windows

HP Web Jetadmin

HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit

www.hp.com/go/webjetadmin.

When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web Jetadmin host.

HP Embedded Web Server

The product is equipped with the HP Embedded Web Server, which provides access to information about product and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Mozilla Firefox.

The HP Embedded Web Server resides on the product. It is not loaded on a network server.

The HP Embedded Web Server provides an interface to the product that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the HP Embedded Web Server, type the IP address for the product in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see

For a complete explanation of the features and functionality of the HP Embedded Web Server, see

the HP Embedded Web Server on page 170.

HP ePrint

With HP ePrint , you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile device. HP ePrint works with any email-capable device. If you can e-mail, you can print to an HP ePrintenabled product. For more details, go to

NOTE: The product must be connected to a network and have Internet access to use HP ePrint.

HP ePrint is disabled as a default setting in the product. Use this procedure to enable it.

1. Type the product IP address into the address line of a Web browser to open the HP Embedded

2. Click the Web Services tab.

Print information pages on page 168).

Use

www.hpeprintcenter.com.

Web Server.

3. Select the option to enable Web Services.

44 Chapter 3 Software for Windows ENWW

Software for other operating systems

OS Software

UNIX For HP-UX and Solaris networks, go to

model scripts using the HP Jetdirect printer installer (HPPI) for UNIX.

For the latest model scripts, go to

Linux For information, go to

SAP For drivers, go to

www.hp.com/go/sap/drivers

www.hplip.net.

www.hp.com/go/unixmodelscripts.

www.hp.com/go/jetdirectunix_software to install

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Software for other operating systems

46 Chapter 3 Software for Windows ENWW

4 Use the product with Mac

Software for Mac

●

Basic print tasks with Mac

●

Solve problems with a Mac

●

ENWW 47

Software for Mac

Supported operating systems and printer drivers for Mac

The product supports the following Mac operating systems:

Mac OS X v10.5 and v10.6

●

NOTE: For Mac OS X v10.5, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X

v10.6, Intel Core Processor Macs are supported.

The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers. The HP printer PPD and PDE files, in combination with the built-in Apple PostScript printer drivers, provide full printing functionality and access to specific HP printer features.

Install software for Mac operating systems

Install software for Mac computers connected directly to the product

This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft).

1. Connect the USB cable to the product and the computer.

2. Install the software from the CD. Click the product icon, and follow the onscreen instructions.

If you did not add a printer during the CD install process, continue with the next step.

At the computer, open the Apple menu the Print & Fax icon.

, click the System Preferences menu, and then click

4. Click the plus (+) symbol in the lower left corner of the Printer Names column, select the product

from the Add Printer window, and then make sure that the product driver is listed in the Print Using area.

48 Chapter 4 Use the product with Mac ENWW

5. Click Add to create the printer queue.

NOTE: For Mac OS X v10.5 and v10.6, the installation procedure should automatically

configure the installed options.

6. Print a page from any program to make sure that the software is correctly installed.

NOTE: If the installation failed, reinstall the software.

Install software for Mac computers on a wired network

Configure the IP address

1. Connect the network cable to the product and to the network.

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2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and

assigns an IP address or host name for the product.

At the product control panel, press the Home

4. Open the following menus:

Administration

●

Reports

●

Configuration/Status Pages

●

Configuration Page

●

button.

Software for Mac

5. Find the IP address on the Embedded Jetdirect page.

Jetdirect Page

6. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure

the IP address. Otherwise, the network configuration was successful.

IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address.

Install the software

HP Color LaserJet

Page 1

1. Install the software from the CD. Click the product icon, and follow the onscreen instructions.

If you did not add a printer during the CD install process, continue with the next step.

At the computer, open the Apple menu

, click the System Preferences menu, and then click

the Print & Fax icon.

3. Click the plus (+) symbol in the lower left corner of the Printer Names column.

By default, Mac OS X uses the Bonjour method to find the driver and add the product to the printer pop-up menu. This method is best in most situations. If Mac OS X cannot find the HP printer driver, an error message displays. Reinstall the software.

If you are connecting the product to a large network, you might need to use IP printing to connect rather than Bonjour. Follow these steps:

a. From the Add Printer window, click the IP Printer button.

b. From the Protocol drop-down list, select the HP Jetdirect-Socket option. Enter the IP

address or host name for the product. From the Print Using drop-down list, select the product model if one is not already selected.

4. Print a page from any program to make sure that the software is correctly installed.

50 Chapter 4 Use the product with Mac ENWW

Remove the printer driver from Mac operating systems

You must have administrator rights to remove the software.

1. Open System Preferences.

2. Select Print & Fax.

3. Highlight the product.

4. Click the minus (-) symbol.

5. Delete the print queue, if necessary.

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Software for Mac

Change print job settings for Mac

Priority print settings for Mac

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the

●

program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the

●

program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box.

Default printer driver settings: The default printer driver settings determine the settings used

●

in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

Printer control panel settings: Settings changed at the printer control panel have a lower

●

priority than changes made anywhere else.

Change the settings for all print jobs until the software program is closed

1. On the File menu, click the Print button.

2. Change the settings that you want on the various menus.

Change the default settings for all print jobs

1. On the File menu, click the Print button.

2. Change the settings that you want on the various menus.

3. On the Presets menu, click the Save As... option and type a name for the preset.

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

Change the product configuration settings

From the Apple menu icon.

2. Select the product in the left side of the window.

3. Click the Options & Supplies button.

, click the System Preferences menu and then click the Print & Fax

4. Click the Driver tab.

5. Configure the installed options.

52 Chapter 4 Use the product with Mac ENWW

Software for Mac computers

HP Printer Utility for Mac

Use the HP Utility to set up product features that are not available in the printer driver.

You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network.

Open the HP Printer Utility

From the dock, click HP Utility.

▲

-or-

From Applications, open the Hewlett-Packard folder, and then click HP Utility.

HP Printer Utility features

The HP Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. At the top of any page, click the HP Support link to access technical assistance, online supplies ordering, online registration, and recycling and return information.

Menu Item Description

Information And Support

Device Information Shows information about the currently selected product.

File Upload Transfers files from the computer to the product.

Upload Fonts Transfers font files from the computer to the product.

Update Firmware Transfers a firmware update file to the product.

Commands Sends special characters or print commands to the product after the

Printer Settings Trays Configuration Changes the default tray settings.

Output Devices Manages settings for the optional output accessories

Duplex Mode Turns on the automatic two-sided printing mode.

Stored Jobs Manages print jobs that are stored on the product hard disk.

E-mail Alerts Configures the product to send e-mail notices for certain events.

Network Settings Configures the network settings, such as the IPv4 and IPv6 settings.

Supplies

Supplies Status Shows the product supplies status and provides links for online

supplies-ordering.

print job.

Configures how the product should behave when supplies are

Management

nearing the end of their estimated life.

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Protect Direct Ports Disables printing over USB or parallel ports.

Additional Settings Provides access to the HP Embedded Web Server.

Software for Mac

Supported utilities for Mac

HP Embedded Web Server

The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities. Access the HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional Settings option.

You can also access the HP Embedded Web Server from the Safari Web browser:

1. Select the page icon in the left side of the Safari toolbar.

2. Click the Bonjour logo.

3. In the list of printers, double-click this product. The HP Embedded Web Server opens.

HP ePrint

NOTE: The product must be connected to a network and have Internet access to use HP ePrint.

www.hpeprintcenter.com.

AirPrint

HP ePrint is disabled as a default setting in the product. Use this procedure to enable it.

1. Type the product IP address into the address line of a Web browser to open the HP Embedded

Web Server.

2. Click the Web Services tab.

3. Select the option to enable Web Services.

Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:

Mail

●

Photos

●

Safari

●

Select third-party applications

●

To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to

www.hp.com/go/airprint.

NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/go/ lj500colorM551_firmware.

54 Chapter 4 Use the product with Mac ENWW

Basic print tasks with Mac

Cancel a print job with a Mac

If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel.

NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than

one process is running (for example, the product is printing a document while receiving a fax), pressing the Cancel button clears the process that currently appears on the product control panel.

You can also cancel a print job from a software program or a print queue.

To stop the print job immediately, remove the remaining print media from the product. After printing stops, use one of the following options:

Product control panel: To cancel the print job, press and release the Cancel button on the

●

product control panel.

Software program: Typically, a dialog box appears briefly on the computer screen, allowing

●

you to cancel the print job.

Mac print queue: Open the print queue by double-clicking the product icon in the dock.

●

Highlight the print job, and then click Delete.

Change the paper size and type with Mac

1. On the File menu in the software program, click the Print option.

2. In the Copies & Pages menu, click the Page Setup button.

3. Select a size from the Paper Size drop-down list, and then click the OK button.

4. Open the Finishing menu.

5. Select a type from the Media-type drop-down list.

6. Click the Print button.

Resize documents or print on a custom paper size with Mac

Mac OS X 10.5 and 10.6

Use one of these methods.

1. On the File menu, click the Print option.

2. Click the Page Setup button.

3. Select the product, and then select the correct settings for the Paper Size and

Orientation options.

1. On the File menu, click the Print option.

2. Open the Paper Handling menu.

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3. In the Destination Paper Size area, click the Scale to fit paper size

box, and then select the size from the drop-down list.

Basic print tasks with Mac

Create and use printing presets with Mac

Use printing presets to save the current printer driver settings for reuse.

Create a printing preset

1. On the File menu, click the Print option.

2. Select the driver.

3. Select the print settings that you want to save for reuse.

4. In the Presets menu, click the Save As... option, and type a name for the preset.

5. Click the OK button.

Use printing presets

1. On the File menu, click the Print option.

2. Select the driver.

3. In the Presets menu, select the printing preset.

NOTE: To use printer-driver default settings, select the standard option.

Print a cover page with Mac

1. On the File menu, click the Print option.

2. Select the driver.

3. Open the Cover Page menu, and then select where to print the cover page. Click either the

Before Document button or the After Document button.

4. In the Cover Page Type menu, select the message that you want to print on the cover page.

NOTE: To print a blank cover page, select the standard option from the Cover Page Type

menu.

Use watermarks with Mac

1. On the File menu, click the Print option.

2. Open the Watermarks menu.

3. From the Mode menu, select the type of watermark to use. Select the Watermark option to print

a semi-transparent message. Select the Overlay option to print a message that is not transparent.

4. From the Pages menu, select whether to print the watermark on all pages or on the first page

only.

56 Chapter 4 Use the product with Mac ENWW

5. From the Text menu, select one of the standard messages, or select the Custom option and type

a new message in the box.

6. Select options for the remaining settings.

Print multiple pages on one sheet of paper with Mac

1. On the File menu, click the Print option.

2. Select the driver.

3. Open the Layout menu.

4. From the Pages per Sheet menu, select the number of pages that you want to print on each

sheet (1, 2, 4, 6, 9, or 16).

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

Print on both sides of the page (duplex printing) with Mac

Use automatic duplex printing

1. Insert enough paper into one of the trays to accommodate the print job.

2. On the File menu, click the Print option.

3. Open the Layout menu.

4. From the Two-Sided menu, select a binding option.

Print on both sides manually

1. Insert enough paper into one of the trays to accommodate the print job.

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2. On the File menu, click the Print option.

3. Open the Finishing menu, and click the Manual Duplex tab or open the Manual Duplex

menu.

Basic print tasks with Mac

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button. Follow the instructions in the pop-up window that appears on the computer

screen before replacing the output stack in Tray 1 for printing the second half.

6. Go to the product, and remove any blank paper that is in Tray 1.

7. Insert the printed stack face-up with the bottom edge feeding into the printer first in Tray 1. You

must print the second side from Tray 1.

8. If prompted, press the appropriate control-panel button to continue.

Store jobs with Mac

You can store jobs on the product so you can print them at any time. You can share stored jobs with other users, or you can make them private.

1. On the File menu, click the Print option.

2. Open the Job Storage menu.

3. In the Job Storage Mode drop-down list, select the type of stored job.

Proof and Hold: This feature provides a quick way to print and proof one copy of a job

●

and then print more copies.

Personal Job: When you send a job to the product, the job does not print until you request

●

it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.

Quick Copy: If the optional hard disk is installed on the product, you can print the

●

requested number of copies of a job and then store a copy of the job on the optional hard disk. Storing the job allows you to print additional copies of the job later.

Stored Job: If the optional hard disk is installed on the product, you can store a job such as

●

a personnel form, time sheet, or calendar on the product and allow other users to print the job at any time. Stored jobs also can be protected by a PIN.

4. To use a custom user name or job name, click the Custom button, and then enter the user name

or the job name.

Select which option to use if another stored job already has that name.

Use Job Name + (1 - 99) Append a unique number to the end of the job name.

Replace Existing File Overwrite the existing stored job with the new one.

5. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a

PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the product prompts them to enter this PIN number.

58 Chapter 4 Use the product with Mac ENWW

Set the color options with Mac

Use the Color Options menu or the Color/Quality Options menu to control how colors are interpreted and printed from software programs.

1. On the File menu, click the Print option.

2. Select the driver.

3. Open the Color Options menu or the Color/Quality Options menu.

4. Open the Advanced menu, or select the appropriate tab.

5. Adjust the individual settings for text, graphics, and photographs.

Use the Services menu with Mac

If the product is connected to a network, use the Services menu to obtain product and supply-status information.

1. On the File menu, click the Print option.

2. Open the Services menu.

3. To open the embedded Web server and perform a maintenance task, do the following:

a. Select the Device Maintenance tab.

b. Select a task from the drop-down list.

c. Click the Launch button.

4. To go to various support Web sites for this product, do the following:

a. Select the Services on the Web tab.

b. Select an option from the menu.

c. Click the Go! button.

Solve problems with a Mac

See Solve product software problems with Mac on page 218.

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Solve problems with a Mac

60 Chapter 4 Use the product with Mac ENWW

5 Connect the product with Windows

Printer sharing disclaimer

●

Connect with USB

●

Connect to a network with Windows

●

ENWW 61

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at

Connect with USB

This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft).

CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.

CD installation

1. Quit all open programs on the computer.

2. Install the software from the CD, and follow the onscreen instructions.

3. When prompted, select the Connected directly to the computer option, and then click the

Install button.

4. When the software prompts you, connect the USB cable to the product and the computer.

www.microsoft.com.

5. At the end of the installation, click the Finish button, or click the More Options button to install

more software.

6. On the More Options screen, you can install more software, or click the Exit button.

7. Print a page from any program to make sure that the software is correctly installed.

NOTE: If the installation failed, reinstall the software.

62 Chapter 5 Connect the product with Windows ENWW

Connect to a network with Windows

You can configure network parameters from the control panel, the HP Embedded Web Server, or for most networks, from the HP Web Jetadmin software.

NOTE: HP Web Jetadmin software is not supported on Mac OS X operating systems.

For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator’s Guide. The guide comes with products in which an HP Jetdirect embedded print server is installed.

Supported network protocols

Table 5-1 Supported network protocols

Network type Supported protocols

TCP/IP IPv4 and IPv6 networks

TCP/IP IPv4 networks only

Bonjour (mDNS)

●

Simple Network Management Protocol (SNMP) v1, v2, and v3

●

Hyper Text Transfer Protocol (HTTP)

●

Secure HTTP (HTTPS)

●

File Transfer Protocol (FTP)

●

Port 9100

●

Line printer daemon (LPD)

●

Intenet Printing Protocol (IPP)

●

Secure IPP

●

Web Services Dynamic Discovery (WS Discovery)

●

IPsec/Firewall

●

Auto IP

●

Service Location Protocol (SLP)

●

Trivial File Transfer Protocol (TFTP)

●

Telnet

●

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Internet Group Management Protocol (IGMP) v2

●

Bootstrap Protocol (BOOTP)/DHCP

●

Windows Internet Name Service (WINS)

●

IP Direct Mode

●

WS Print

●

Connect to a network with Windows

Table 5-1 Supported network protocols (continued)

Network type Supported protocols

TCP/IP IPv6 networks only

Other supported network protocols

Dynamic Host Configuration Protocol (DHCP) v6

●

Multicast Listener Discovery Protocol (MLD) v1

●

Internet Control Message Protocol (ICMP) v6

●

Internetwork Packet Exchange/Sequenced Packet Exchange (IPX/SPX)

●

AppleTalk

●

NetWare Directory Services (NDS)

●

Bindery

●

Novell Distributed Print Services (NDPS)

●

iPrint

●

Table 5-2 Advanced Security features for network management

Service name Description

IPsec/Firewall Provides network-layer security on IPv4 and IPv6 networks. A firewall provides

simple control of IP traffic. IPsec provides additional protection through authentication and encryption protocols.

Kerberos Allows you to exchange private information across an open network by assigning a

unique key, called a ticket, to each user who logs on to the network. The ticket is then embedded in messages to identify the sender.

SNMP v3 Employs a user-based security model for SNMP v3, which provides user

authentication and data privacy through encryption.

SSL/TLS Allows you to transmit private documents via the Internet and guarantee privacy

and data integrity between the client and server applications.

IPsec batch configuration Provides network-layer security through the simple control of IP traffic to and from

the product. This protocol provides the benefits of encryption and authentication and allows for multiple configurations.

64 Chapter 5 Connect the product with Windows ENWW

Install the product on a wired network with Windows

Configure the IP address

1. Connect the network cable to the product and to the network.

2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and

assigns an IP address or host name for the product.

At the product control panel, press the Home

4. Open the following menus:

Administration

●

Reports

●

Configuration/Status Pages

●

Configuration Page

●

button.

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Connect to a network with Windows

5. Find the IP address on the Embedded Jetdirect page.

Jetdirect Page

6. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure

the IP address. Otherwise, the network configuration was successful.

IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address.

Install the software

HP Color LaserJet

Page 1

1. Quit all programs on the computer.

2. Install the software from the CD.

3. Follow the onscreen instructions.

4. When prompted, select the Connect through a wired network option.

5. From the list of available printers, select the printer that has the correct IP address.

6. At the end of the installation, click the Finish button, or click the More Options button to install

more software.

7. Print a page from any program to make sure that the software is correctly installed.

66 Chapter 5 Connect the product with Windows ENWW

Configure network settings with Windows

View or change network settings

Use the embedded Web server to view or change IP configuration settings.

1. Print a configuration page, and locate the IP address.

If you are using IPv4, the IP address contains only digits. It has this format:

●

xxx.xxx.xxx.xxx

If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It

●

has a format similar to this:

xxxx::xxxx:xxxx:xxxx:xxxx

2. To open the embedded Web server, type the IP address into the address line of a Web browser.

3. Click the Networking tab to obtain network information. You can change settings as needed.

Set or change the network password

Use the embedded Web server to set a network password or change an existing password.

1. Open the embedded Web server, click the Networking tab, and click the Security link.

NOTE: If a password has previously been set, you are prompted to type the password. Type the

password, and then click the Apply button.

2. Type the new password in the New Password box and in the Verify password box.

3. At the bottom of the window, click the Apply button to save the password.

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Connect to a network with Windows

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway.

At the control panel, press the Home

2. Open each of the following menus:

Administration

●

Network Settings

●

Jetdirect Menu

●

TCP/IP

●

IPv4 Settings

●

Config Method

●

Manual

●

Manual Settings

●

IP Address, Subnet Mask, or Default Gateway

●

3. Use the numeric keypad, or press the up arrow

the number for the first byte of the IP address, subnet mask, or default gateway.

4. Press the OK button to move to the next set of numbers. To move to the previous set of numbers,

press the back arrow

button.

or the down arrow to increase or decrease

5. Repeat steps 3 and 4 until the IP address, subnet mask, or default gateway is complete, and then

press the OK button to save the setting.

68 Chapter 5 Connect the product with Windows ENWW

Manually configure IPv6 TCP/IP parameters from the control panel

Use the control-panel Administration menus to manually set an IPv6 address.

At the control panel, press the Home

2. To enable manual configuration, open each of the following menus:

Administration

●

Network Settings

●

Jetdirect Menu

●

TCP/IP

●

IPv6 Settings

●

Address

●

Manual Settings

●

Enable

●

Select the On option, and then press the OK button.

3. To configure the address, open each of the following menus:

Administration

●

Network Settings

●

button.

Jetdirect Menu

●

TCP/IP

●

IPv6 Settings

●

Address

●

Use the numeric keypad, or press the up arrow the OK button.

NOTE: If you are using the arrow buttons, you must press the OK button after entering each

digit.

or the down arrow to enter the address. Press

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Connect to a network with Windows

Link speed and duplex settings

The link speed and communication mode of the print server must match the network. For most situations, leave the product in Auto mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.

NOTE: Making changes to these settings causes the product to turn off and then on. Make changes

only when the product is idle.

At the control panel, press the Home

button.

2. Open each of the following menus:

Administration

●

Network Settings

●

Jetdirect Menu

●

Link Speed

●

3. Select one of the following options.

Setting Description

Auto The print server automatically configures itself for the highest link speed and

communication mode allowed on the network.

10T Half 10 megabytes per second (Mbps), half-duplex operation

10T Full 10 Mbps, full-duplex operation

100TX Half 100 Mbps, half-duplex operation

100TX Full 100 Mbps, full-duplex operation

100TX Auto Limits auto-negotiation to a maximum link speed of 100 Mbps

1000T Full 1000 Mbps, full-duplex operation

4. Press the OK button. The product turns off and then on.

70 Chapter 5 Connect the product with Windows ENWW

6 Paper and print media

Understand paper use

●

Change the printer driver to match the paper type and size in Windows

●

Supported paper sizes

●

Supported paper types

●

Tray and bin capacity

●

Load paper trays

●

Configure trays

●

ENWW 71

Understand paper use

This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product.

For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.

It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.

CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might

cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

Special paper guidelines

This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results.

CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise

dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product.

Media type Do Do not

Envelopes

Labels

Transparencies

Store envelopes flat.

●

Use envelopes where the seam

●

extends all the way to the corner of the envelope.

Use peel-off adhesive strips that are

●

approved for use in laser printers.

Use only labels that have no

●

exposed backing between them.

Use labels that lie flat.

●

Use only full sheets of labels.

●

Use only transparencies that are

●

approved for use in color laser printers.

Do not use envelopes that are

●

wrinkled, nicked, stuck together, or otherwise damaged.

Do not use envelopes that have

●

clasps, snaps, windows, or coated linings.

Do not use self-stick adhesives or

●

other synthetic materials.

Do not use labels that have

●

wrinkles or bubbles, or are damaged.

Do not print partial sheets of labels.

●

Do not use transparent print media

●

not approved for laser printers.

Place transparencies on a flat

●

surface after removing them from the product.

72 Chapter 6 Paper and print media ENWW

Media type Do Do not

Letterhead or preprinted forms

Heavy paper

Glossy or coated paper

Use only letterhead or forms

●

approved for use in laser printers.

Use only heavy paper that is

●

approved for use in laser printers and meets the weight specifications for this product.

Use only glossy or coated paper

●

that is approved for use in laser printers.

Do not use raised or metallic

●

letterhead.

Do not use paper that is heavier

●

than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.

Do not use glossy or coated paper

●

designed for use in inkjet products.

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Understand paper use

Change the printer driver to match the paper type and size in Windows

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Select a size from the Paper size drop-down list.

5. Select a paper type from the Paper type drop-down list.

6. Click the OK button.

74 Chapter 6 Paper and print media ENWW

Supported paper sizes

This product supports a number of paper sizes, and it adapts to various media.

NOTE: To obtain best results, select the correct paper size and type in the printer driver before

printing.

Table 6-1 Supported paper and print media sizes

Size and dimensions Tray 1 Tray 2 Tray 3 (optional)

Letter

215.9 x 279 mm (8.5 x 11 in)

Legal

215.9 x 355.6 mm (8.5 x 14 in)

210 x 297 mm (8.27 x 11.69 in)

RA4

215 x 305 mm (8.47 x 12.01 in)

148 x 210 mm (5.83 x 8.27 in)

B5 (JIS)

182 x 257 mm (7.17 x 10.12 in)

B6 (JIS)

128 x 182 mm (5.04 x 7.17 in)

Executive

184.2 x 266.7 mm (7.25 x 10.5 in)

Statement

140 x 216 mm (5.5 x 8.5 in)

4x6

101.6 x 152.4 mm (4 x 6 in)

10 x 15 cm

101.6 x 152.4 mm (4 x 6 in)

3x5

76.2 x 127.0 mm (3.0 x 5.0 in)

5x7

127 x 177.8 mm (5 x 7 in)

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Supported paper sizes

Table 6-1 Supported paper and print media sizes (continued)

Size and dimensions Tray 1 Tray 2 Tray 3 (optional)

5x8

127 x 203.2 mm (5 x 8 in)

105 x 148 mm (4.13 x 5.83 in)

Postcard (JIS)

100 x 148 mm (3.94 x 5.83 in)

Double Postcard (JIS)

148 x 200 mm (5.83 x 7.87 in)

16K

184 x 260 mm (7.24 x 10.24 in)

16K

195 x 270 mm (7.68 x 10.63 in)

16K

197 x 273 mm (7.8 x 10.8 in)

8.5 x 13

215.9 x 330.2 mm (8.5 x 13 in)

Envelope Commercial #10

104.9 x 241.3 mm (4.13 x 9.49 in)

Envelope #9

98.43 mm x 225.43 mm (3.88 x 8.88 in)

Envelope B5

176 x 250 mm (6.93 x 9.84 in)

Envelope C5 ISO

162 x 229 mm (6.93 x 9.84 in)

Envelope C6

114 x 162 mm (4.49 x 6.38 in)

Envelope DL ISO

110 x 220 mm (4.33 x 8.66 in)

Envelope Monarch

98.4 x 190.5 mm (3.88 x 7.5 in)

76 Chapter 6 Paper and print media ENWW

Table 6-1 Supported paper and print media sizes (continued)

Size and dimensions Tray 1 Tray 2 Tray 3 (optional)

Custom

76.2 x 127 mm to 215.9 x 355.6 mm (3.0 x 5.0 in to

8.5 x 14 in)

Custom

101.6 x 148 mm to 215.9 x 297 mm (4.0 x 5.85 in to 8.5 x 11.69 in)

Custom

148 x 215.9 mm to 210 x 355.6 mm (5.83 x 8.5 in to

8.27 x 14 in)

ENWW

Supported paper sizes

Supported paper types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/

lj500colorM551.

Paper type Tray 1

Plain Paper

Light 60–74 g/m

Midweight (96–110 g/m2)

Heavy (111–130 g/m2)

Extra Heavy (131–175 g/m2)

Color Transparency

Labels

Letterhead

Preprinted

Prepunched

Colored

Rough

Tray 2

Tray 3 (optional)

Bond

Recycled

Envelope

Cardstock

Mid-weight glossy (96–110 g/m2)

Heavy glossy (111–130 g/m2)

Extra-heavy glossy (131–175 g/m2)

Card glossy (176–220 g/m2)

Opaque film

HP EcoSMART Lite Paper

HP Tough Paper

HP Matte (105 g/m2)

78 Chapter 6 Paper and print media ENWW

Paper type Tray 1

Tray 2

Tray 3 (optional)

HP Matte (120 g/m

)

HP Matte (160 g/m2)

HP Matte (200 g/m2)

HP Soft Gloss (120 g/m2)

HP Glossy (130 g/m2)

HP Glossy (160 g/m2)

HP Glossy (220 g/m2)

The stack height for Tray 2 is 30 mm (1.18 in) for glossy paper and 40 mm (1.57 in) for short paper (A5, A6, 4x6, and landscape).

ENWW

Supported paper types

Tray and bin capacity

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators.

Tray or bin Paper type Specifications Quantity

Tray 1 Paper Range:

60 g/m (58 lb) bond

Envelopes

Less than 60 g/m 90 g/m

Labels Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 10 mm

Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 10 mm

Glossy paper Range:

105 g/m (58 lb) bond

Tray 2 Paper Range:

60 g/m (59 lb) bond

(16 lb) bond to 220 g/m

(24 lb) bond

(16 lb) bond to 220 g/m

(16 lb) bond to

(28 lb) bond to 220 g/m

Maximum stack height: 10 mm (0.39 in)

Equivalent to 100 sheets of 75 g/m (20 lb) bond

Up to 10 envelopes

(0.39 in)

Up to 50 sheets

Maximum stack height: 10 mm (0.39 in)

Up to 50 sheets

Equivalent to 500 sheets of 75 g/m (20 lb) bond

Maximum stack height: 56 mm (2.2 in)

For A5, A6, and 4x6 paper sizes, and for paper printed in a landscape orientation the maximum stack height is 40 mm (1.57 in),

Labels Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)

Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)

Glossy paper Range:

105 g/m

(28 lb) bond to 220 g/m

Maximum stack height: 30 mm (1.18 in)

(58 lb) bond

80 Chapter 6 Paper and print media ENWW

Tray or bin Paper type Specifications Quantity

Tray 3 Paper Range:

60 g/m (59 lb) bond

Labels Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)

Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)

Glossy paper Range:

105 g/m (58 lb) bond

Output bin Paper

(16 lb) bond to 220 g/m

(28 lb) bond to 220 g/m

Equivalent to 500 sheets of 75 g/m (20 lb) bond

Maximum stack height: 56 mm (2.2 in)

Up to 300 sheets of 75 g/m bond

(20 lb)

ENWW

Tray and bin capacity

Load paper trays

Load Tray 1

1. Open Tray 1.

2. Slide out the tray extension.

3. Fold out the tray extension to support the

paper and set the side guides to the correct width.

82 Chapter 6 Paper and print media ENWW

HP LaserJet Enterprise 500 Color M551dn, LaserJet Enterprise 500 Color M551n, LaserJet Enterprise 500 Color M551xh User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product basics

Product comparison

Environmental features

Accessibility features

Product views

Product front view

Product back view

Interface ports

Serial number and model number location

Control panel menus

Control-panel layout

Control-panel help

Control panel menus

Sign In menu

Retrieve Job From USB menu

Retrieve Job From Device Memory menu

Supplies menu

Trays menu

Administration menu

Reports menu

General Settings menu

Retrieve From USB Settings menu

General Print Settings menu

Default Print Options menu

Display Settings menu

Manage Supplies menu

Manage Trays menu

Network Settings menu

Troubleshooting menu

Device Maintenance menu

Backup/Restore menu

Calibrate/Cleaning menu

USB Firmware Upgrade menu

Service menu

3 Software for Windows

Supported operating systems and printer drivers for Windows

Select the correct printer driver for Windows

HP Universal Print Driver (UPD)

UPD installation modes

Change print job settings for Windows

Priority print settings for Windows

Change the settings for all print jobs until the software program is closed

Change the default settings for all print jobs

Change the product configuration settings

Remove the printer driver from Windows

Supported utilities for Windows

HP Web Jetadmin

HP Embedded Web Server

HP ePrint

Software for other operating systems

4 Use the product with Mac

Software for Mac

Supported operating systems and printer drivers for Mac

Install software for Mac operating systems

Install software for Mac computers connected directly to the product

Install software for Mac computers on a wired network

Configure the IP address

Install the software

Remove the printer driver from Mac operating systems

Change print job settings for Mac

Priority print settings for Mac

Change the settings for all print jobs until the software program is closed

Change the default settings for all print jobs

Change the product configuration settings

Software for Mac computers

HP Printer Utility for Mac

Open the HP Printer Utility

HP Printer Utility features

Supported utilities for Mac

HP Embedded Web Server

HP ePrint

AirPrint

Basic print tasks with Mac

Cancel a print job with a Mac

Change the paper size and type with Mac

Resize documents or print on a custom paper size with Mac