HP EliteBook x360 1040 G7 Service manual

Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2020 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Thunderbolt, vPro, and XMM are
trademarks of Intel Corporation or its
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Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
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countries. USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
Qualcomm is a trademark of Qualcomm
Incorporated, registered in the United States and
other countries, used with permission.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: August 2020

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select
Manuals.

Software terms

By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Document Part Number: M20768-001

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface,
such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user­accessible surface temperature limits dened by applicable safety standards.

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iv Safety warning notice ENWW

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 Components .............................................................................................................................................................................................. 5

Right ........................................................................................................................................................................................... 5

Left .............................................................................................................................................................................................. 6

Display ........................................................................................................................................................................................ 7

Keyboard area ........................................................................................................................................................................... 9

Touchpad ............................................................................................................................................................ 10

Touchpad settings ........................................................................................................................ 10

Lights ................................................................................................................................................................... 11

Button, speakers, and ngerprint reader ...................................................................................................... 12

Special keys ........................................................................................................................................................ 13

Hot keys (select products only) ....................................................................................................................... 14

Bottom ..................................................................................................................................................................................... 15

Top cover ................................................................................................................................................................................. 15

Rear .......................................................................................................................................................................................... 16

Labels ....................................................................................................................................................................................... 16

Inserting a nano SIM card (select products only) .............................................................................................................. 18

3 Illustrated parts catalog ........................................................................................................................................................................ 21

Computer major components .............................................................................................................................................. 21

Mass storage devices ............................................................................................................................................................ 30

Cables ....................................................................................................................................................................................... 30

Miscellaneous parts ............................................................................................................................................................... 31

4 Removal and replacement procedures preliminary requirements ................................................................................................ 35

Tools required ......................................................................................................................................................................... 35

Service considerations .......................................................................................................................................................... 36

Plastic parts ........................................................................................................................................................ 36

Cables and connectors ..................................................................................................................................... 36

Drive handling .................................................................................................................................................... 36

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Workstation guidelines ..................................................................................................................................... 36

Electrostatic discharge information .................................................................................................................................... 38

Generating static electricity ............................................................................................................................. 38

Preventing electrostatic damage to equipment ........................................................................................... 39

Personal grounding methods and equipment .............................................................................................. 39

Grounding the work area .................................................................................................................................. 39

Recommended materials and equipment ..................................................................................................... 40

Packaging and transporting guidelines .............................................................................................................................. 40

5 Removal and replacement procedures for authorized service provider parts ............................................................................ 43

Component replacement procedures ................................................................................................................................. 44

Preparation for disassembly ........................................................................................................................... 44

Bottom cover ...................................................................................................................................................... 44

Battery ................................................................................................................................................................. 45

Solid-state drive ................................................................................................................................................ 47

WWAN module ................................................................................................................................................... 48

Connector board cable ...................................................................................................................................... 50

Connector board ................................................................................................................................................ 51

Display assembly ............................................................................................................................................... 52

Speakers ............................................................................................................................................................. 54

Touchpad cable .................................................................................................................................................. 56

Touchpad ............................................................................................................................................................ 57

NFC module cable .............................................................................................................................................. 59

NFC module ........................................................................................................................................................ 60

System board ..................................................................................................................................................... 61

Fan/heat sink assembly .................................................................................................................................... 64

Sensor board cable ........................................................................................................................................... 66

Sensor board ...................................................................................................................................................... 67

WWAN antenna .................................................................................................................................................. 68

6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 71

Starting Setup Utility (BIOS) .................................................................................................................................................. 71

Updating Setup Utility (BIOS) ................................................................................................................................................ 72

Determining the BIOS version ......................................................................................................................... 72

Preparing for a BIOS update ............................................................................................................................ 73

Downloading a BIOS update ........................................................................................................ 73

Installing a BIOS update ............................................................................................................... 73

7 Backing up, restoring, and recovering ................................................................................................................................................. 75

Backing up information and creating recovery media ..................................................................................................... 76

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Using Windows tools for backing up .............................................................................................................. 76

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 76

Restoring and recovering your system ............................................................................................................................... 77

Creating a system restore ................................................................................................................................ 77

Restoring and recovery methods ................................................................................................................... 77

Recovering using HP Recovery media ............................................................................................................ 77

Changing the computer boot order ................................................................................................................ 78

Using HP Sure Recover (select products only) .............................................................................................. 78

8 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 79

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .................................................. 79

Customizing Remote HP PC Hardware Diagnostics UEFI settings ................................................................................. 79

9 Specications .......................................................................................................................................................................................... 81

Computer specications ........................................................................................................................................................ 81

35.6 cm (14.0 in) display specications ............................................................................................................................. 82

Solid-state drive specications ............................................................................................................................................ 82

Solid-state drive specications (SATA-3) ............................................................................................................................ 83

10 Statement of memory volatility ........................................................................................................................................................ 85

Current BIOS steps ................................................................................................................................................................. 85

Nonvolatile memory usage .................................................................................................................................................. 87

Questions and answers ......................................................................................................................................................... 89

Using HP Sure Start (select products only) ........................................................................................................................ 91

11 Power cord set requirements ............................................................................................................................................................ 93

Requirements for all countries ............................................................................................................................................ 93

Requirements for specic countries and regions ............................................................................................................. 93

12 Recycling ............................................................................................................................................................................................... 97

Index ............................................................................................................................................................................................................. 99

ENWW vii

viii ENWW

1 Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category Description

Product Name HP EliteBook x360 1040 G7 Notebook PC

Model number: 14-xxxxxx

CTO model number: 14t-xx0xxx, 14t-xx1xxx

Processors Intel® Core® i7-10810U 1.1 GHz (6 cores, 2666 MHz, 15 W)

Intel Core i7-10710U 1.1 GHz (6 cores, 2666 MHz, 15 W)

Intel Core i7-10610U 1.8 GHz (4 cores, 2666 MHz, 15 W)

Intel Core i5-10310U 1.7 GHz (4 cores, 2666 MHz, 15 W)

Intel Core i5-10210U 1.7 GHz (4 cores, 2666 MHz, 15 W)

Display 39.6 cm (14.0 in), UWVA

Liquid crystal display (LCD), 14.0 in, ultra high-denition (UHD) (3840×2160), BrightView, white light-emitting
diode (WLED), sRGB 95%, 550, eDP 1.4+PSR2, ultraslim touchscreen display panel; typical brightness: 400 nits

LCD, 14.0 in, full high-denition (FHD) (1920×1080) BrightView, WLED, 72%, eDP+PSR, Sure View Reect,
ultraslim touchscreen display panel; typical brightness: 1000 nits

LCD, 14.0 in, FHD (1920×1080), BrightView, WLED, 72%, eDP 1.4+PSR2 bent, low power (LP), touchscreen
display panel; typical brightness: 400 nits

LCD, 14.0 in, FHD (1920×1080) antiglare, WLED, 72%, eDP 1.4+PSR2, bent, LP touchscreen display panel;
typical brightness: 400 nits

LCD, 14.0 in, FHD (1920×1080), antiglare, WLED, 72%, eDP+PSR, Sure View Reect, ultraslim touchscreen
display panel; typical brightness: 1000 nits

Memory Supports the following congurations:

● 64 GB 3733 LPDDR4× 0.6 V IC FBGA200

● 32 GB 3733 LPDDR4× 0.6 V IC FBGA200

● 16 GB 3733 LPDDR4× 0.6 V IC FBGA200

Primary storage Storage – eMMC (embedded Multi-Media Controller): eMMC 32 GB MO-276 MMC v 5.0

Storage – M.2 solid-state drive: 256 GB, M.2 2280, Peripheral Component Interconnect Express (PCIe)-3×4, Non­Volatile Memory Express (NVMe), self-encrypted drive (SED) solid state drive with three-layer cell (TLC) and
OPAL2

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Table 1-1 Product components and their descriptions (continued)

Category Description

Storage – solid state drive:

● 2 TB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC

● 1 TB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC

● 512 GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC

● 512 GB, M.2 2280, PCIe-3×4, NVMe, SED solid-state drive with TLC and OPAL2

● 512 GB, M.2 2280, PCIe, NVMe, value solid-state drive

● 256 GB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC

● 256 GB, M.2 2280, PCIe, NVMe, value solid-state drive

● 128 GB, M.2 2280, SATA-3 solid-state drive with TLC

● 512 GB, M.2 2280, PCIe-3×2×2, NVMe + 32 GB, 3D Xpoint solid-state drive

● 256 GB, M.2 2280, PCIe-3×2×2, NVMe + 16 GB, 3D Xpoint solid-state drive

Audio and video HP Camera: Integrated HD 720p one-piece, xed, camera, with infrared and shutter // DualAryMic USB2

Dual-array digital microphone

Wireless Wireless Local Area Network (WLAN)

Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5 MU-MIMO M.2 1216 vPro 160 MHz MIPI + BRI WW with 2 antenna

Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5 MU-MIMO M.2 1216 non-vPro 160 MHz MIPI + BRI WW with 2 antenna

Wireless Wide Area Network (WWAN)

Intel XMM™ 7360 LTE-Advanced (Cat 9)

Qualcomm® X55 LTE+5G

Near eld
communication (NFC)

Keyboard/pointing
devices

Power requirements Battery: 4 cell, 78 Whr, polymer, HP Long Life

NFC Mirage WNC XRAV-1

Keyboard

Backlit, spill-resistant, quiet. notebook keyboard for WWAN with clickpad

Backlit, spill-resistant, quiet. privacy, notebook keyboard for WWAN with clickpad

Backlit, spill-resistant, quiet, notebook keyboard with clickpad

AC adapters:

65 W AC adapter (non-PFC, slim, USB Type-C®, straight)

65 W AC adapter (non-PFC, standard USB Type-C, straight, 1.8 m)

Power cord

C5, 1.0 m power cord

Premium with sticker

Operating system Windows® 10 Enterprise 64

Windows 10 Enterprise 64 LTSC 1809 (RS5)

2 Chapter 1 Product description ENWW

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Professional 64

Windows 10 Professional 64 CBB 1903

Windows 10 Professional 64 Chinese Market

Windows 10 Professional 64 StF MSNA Plus

FreeDOS

Serviceability End user replaceable part: AC adapter

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4 Chapter 1 Product description ENWW

2 Components

Right

Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) Battery light When AC power is connected:

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● O: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level.

When the battery has reached a critical battery level, the
battery light begins blinking rapidly.

● O: The battery is not charging.

ENWW Right 5

Table 2-1 Right-side components and their descriptions (continued)

Component Description

(2) USB Type-C Thunderbolt™ ports with HP Sleep

and Charge (2)

(3) HDMI port Connects an optional video or audio device, such as a high-

(4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.

– and –

Connect USB devices, provide high-speed data transfer, and
charge small devices, even when the computer is o.

– and –

Connect display devices that has a USB Type-C connector,
providing DisplayPort™ output.

NOTE: Your computer might also support a Thunderbolt docking

station.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.

charges small devices, even when the computer is o.

Left

Use the illustration and table to identify the components on the left side of the computer.

NOTE: Your computer might look slightly dierent from the following illustration.

Table 2-2 Left-side components and their descriptions

Component Description

(1) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

charges small devices, even when the computer is o.

6 Chapter 2 Components ENWW

Table 2-2 Left-side components and their descriptions (continued)

Component Description

Display

(2) Audio-out (headphone)/Audio-in (microphone)

combo jack

(3) Nano SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.

(4) Security cable slot Attaches an optional security cable to the computer.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: The security cable is designed to act as a deterrent, but it

might not prevent the computer from being mishandled or stolen.

Use the illustration and table to identify the display components.

ENWW Display 7

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

(2) Ambient light sensor Adjusts the brightness of the display, depending on the ambient light.

(3) Internal microphones (2) Record sound.

(4) Camera light(s) On: One or more cameras are in use.

(5) Camera Allows you to video chat, record video, and record still images. Some

(6) User-proximity sensor Uses facial recognition to monitor your presence in front of the

(7) WWAN antennas (select products only)* Send and receive wireless signals to communicate with wireless wide

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

area networks.

cameras also allow a facial recognition logon to Windows, instead of a
password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

computer to save power and add security. When you step away from
the computer, the sensor puts the computer into the Sleep state. When
you return to your computer, the sensor recognizes you and wakes the
computer without a key press or mouse movement.

area networks.

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

8 Chapter 2 Components ENWW

Keyboard area

ENWW Keyboard area 9

Touchpad

Touchpad settings

Use the illustration and table to identify the touchpad components.

To adjust touchpad settings and gestures, or to turn o the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

To turn on the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. 2. Using an external mouse, click the Touchpad button.

– or –

▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to

select the button.

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads nger gestures to move the pointer or activate items on

the screen.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Near Field Communications (NFC) tapping area

and antenna (select products only)*

(4) Right touchpad button Functions like the right button on an external mouse.

Allows you to wirelessly share information when you tap it with an
NFC-enabled device.

10 Chapter 2 Components ENWW

Lights

Use the illustration and table to identify the lights on the computer.

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(4) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(5) Camera privacy light ● On: The camera is o.

● O: The camera is on.

(6) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in the Sleep

state, a power-saving state. The computer shuts o power to
the display and other unnecessary components.

● O: Depending on your computer model, the computer is o,

in Hibernation, or in Sleep. Hibernation is the power-saving
state that uses the least amount of power.

(7) Fn lock light On: The fn key is locked.

ENWW Keyboard area 11

Button, speakers, and ngerprint reader

Use the illustration and table to identify the button, speakers, and ngerprint reader on the computer.

IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in

the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then
your notebook does not include a ngerprint reader.

Table 2-6 Button, speaker, and ngerprint reader components and their descriptions

Component Description

(1) Speakers (2) Produce sound.

12 Chapter 2 Components ENWW

Table 2-6 Button, speaker, and ngerprint reader components and their descriptions (continued)

Component Description

(2) Power button ● When the computer is o, press the button briey to turn on

(3) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password

the computer.

● When the computer is on, press the button briey to initiate

Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button briey

to exit Hibernation.

IMPORTANT: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button for at least 4
seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲ Right-click the Power meter icon and then select

Power Options.

logon.

▲ Touch your nger to the ngerprint reader.

Special keys

Use the illustration and table to identify the special keys on the computer.

IMPORTANT: To prevent ngerprint logon issues, make sure

when you register your ngerprint that all sides of your nger
are registered by the ngerprint reader.

ENWW Keyboard area 13

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with the

(2) fn key Executes frequently used system functions when pressed in

(3) Windows key Opens the Start menu.

(4) Action keys Execute frequently used system functions as dened by the icon

(5) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password

(6) Camera privacy key Turns the camera o (shutter closed) and on.If you record video

(7) Power button ● When the computer is o, press the button briey to turn on

fn key.

combination with another key. Such key combinations are called
hot keys.

NOTE: Pressing the Windows key again will close the Start menu.

symbols on f1 through f12 function keys.

logon.

▲ Touch your nger to the ngerprint reader.

IMPORTANT: To prevent ngerprint logon issues, make sure

when you register your ngerprint that all sides of your nger
are registered by the ngerprint reader.

when the camera is o (shutter closed), audio will still record.

the computer.

● When the computer is on, press the button briey to initiate

Sleep.

Hot keys (select products only)

Use the illustration and table to identify the hot keys on the computer.

A hot key is the combination of the fn key and another key.

To use a hot key:

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button briey

to exit Hibernation.

IMPORTANT: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button for at least 4
seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲ Right-click the Power meter icon and then select

Power Options.

14 Chapter 2 Components ENWW

▲ Press the fn key, and then press one of the keys listed in the following table.

Table 2-8 Hot keys and their descriptions

Bottom

Use the illustration and table to identify the bottom components.

Key Description

C Turns on scroll lock.

R Breaks the operation.

S Sends a programming query.

W Pauses the operation.

Table 2-9 Bottom components and their descriptions

Component Description

(1) Speakers Produce sound.

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

Top cover

Use the illustration and table to identify the top cover components.

ENWW Bottom 15

Rear

Table 2-10 Top cover component and its description

Component Description

Internal microphones (2) Record sound.

Use the illustration and table to identify the rear components.

Table

2-11 Rear component and its description

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and o during
routine operation.

Labels

Use the illustration and table to identify the label location and components.

The labels axed to the computer provide information you might need when you troubleshoot system problems
or travel internationally with the computer. Labels might be in paper form or imprinted on the product.

16 Chapter 2 Components ENWW

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,

inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Table 2-12 Service label components and their descriptions

Component

(1) HP product name

(2) Warranty period

(3) Product ID

(4) Serial number

Table 2-13 Service label components and their descriptions

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

ENWW Labels 17

Table 2-14 Service label components and their descriptions

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

Inserting a nano SIM card (select products only)

To insert a SIM card, follow these steps.

IMPORTANT: Inserting a SIM card of the wrong size or inserting the SIM tray in the wrong direction could

damage the SIM card, damage internal components, or cause the SIM card to become stuck in the slot. Do not
use SIM card adapters. To prevent damage to the SIM tray and internal connectors of the computer, use minimal
force when you insert or remove a SIM tray. Be sure to insert the SIM tray in the same orientation as it was when
you removed it.

Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer:

1. Go to http://www.hp.com/support, and then search for your computer by product name or number.

2. Select Product Information.

3. Refer to the listed options to determine which card to purchase.

To insert a SIM card, follow these steps:

1. Position the computer display-side up on a at surface.

2. Press in gently on the SIM tray (1) to release the tray.

3. Holding the end of the tray, pull the tray (2) straight out from the computer, and then insert the SIM card

(3).

NOTE: Be sure that the SIM card and SIM tray are properly aligned.

4. Replace the tray in the computer with the same orientation as it was when you removed it. Press in gently

on the tray (4) until it is rmly seated.

NOTE: The SIM tray in your computer might look slightly dierent from the illustration in this section.

18 Chapter 2 Components ENWW

To remove the card:

1. Release the SIM tray as described previously, and then remove the card.

2. Replace the tray in the computer. Press in gently on the tray until it is rmly seated.

ENWW Inserting a nano SIM card (select products only) 19

20 Chapter 2 Components ENWW

3 Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are

on the service tag on the bottom of your computer.

ENWW Computer major components 21

Table 3-1 Computer major component descriptions and part numbers

Item Component Spare part number

(1) Touchscreen display assembly:

14.0 in, LCD, UHD (3840×1980), BrightView, LED, UWVA, HDR 550; typical brightness: 400 nits M16039-001

14.0 in, LCD, FHD (1980×1080), BrightView, LED, UWVA, SVR; typical brightness: 1000 nits M16041-001

14.0 in, LCD, FHD (1980×1080), BrightView, LED, UWVA, LP; typical brightness: 400 nits M16038-001

14.0 in, LCD, FHD (1980×1080), BrightView, LED, UWVA, SVR; typical brightness: 1000 nits M16040-001

14.0 in, LCD, FHD (1980×1080), antiglare, LED, UWVA, LP; typical brightness: 400 nits M16037-001

(2) Top cover/keyboard

22 Chapter 3 Illustrated parts catalog ENWW

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

Top cover/keyboard equipped with backlight and privacy lter for use only on computer models with WWAN capability (includes
backlight cable and keyboard cable):

For use in Belgium M16933-A41

For use in Brazil M16933-211

For use in Bulgaria M16933-261

For use in Canada M16933-DB1

For use in the Czech Republic and Slovakia M16933-FL1

For use in Denmark M16933-081

For use in Denmark, Finland, and Norway M16933-DH1

For use in France M16933-051

For use in Germany M16933-041

For use in Greece M16933-151

For use in Hungary M16933-201

For use in Iceland M16933-DD1

For use in India M16933-D61

For use in Israel M16933-BB1

For use in Italy M16933-061

For use in Japan M16933-291

For use in Latin America M16933-161

For use in the Netherlands M16933-B31

For use in Northwest Africa M16933-FP1

For use in Norway M16933-091

For use in Portugal M16933-131

For use in Romania M16933-271

For use in Russia M16933-251

For use in Saudi Arabia M16933-171

For use in Slovenia M16933-BA1

For use in South Korea M16933-AD1

For use in Spain M16933-071

For use in Sweden and Finland M16933-B71

For use in Switzerland M16933-BG1

For use in Taiwan M16933-AB1

For use in Thailand M16933-281

For use in Turkey M16933-141

ENWW Computer major components 23

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

For use in Turkey-F M16933-541

For use in the Ukraine M16933-BD1

For use in the United Kingdom M16933-031

For use in the United States M16933-001

Top cover/keyboard equipped with backlight and privacy lter for use only on computer models not equipped with WWAN
capability (includes backlight cable and keyboard cable):

For use in Belgium M16931-A41

For use in Brazil M16931-211

For use in Bulgaria M16931-261

For use in Canada M16931-DB1

For use in the Czech Republic and Slovakia M16931-FL1

For use in Denmark M16931-081

For use in Denmark, Finland, and Norway M16931-DH1

For use in France M16931-051

For use in Germany M16931-041

For use in Greece M16931-151

For use in Hungary M16931-201

For use in Iceland M16931-DD1

For use in India M16931-D61

For use in Israel M16931-BB1

For use in Italy M16931-061

For use in Japan M16931-291

For use in Latin America M16931-161

For use in the Netherlands M16931-B31

For use in Northwest Africa M16931-FP1

For use in Norway M16931-091

For use in Portugal M16931-131

For use in Romania M16931-271

For use in Russia M16931-251

For use in Saudi Arabia M16931-171

For use in Slovenia M16931-BA1

For use in South Korea M16931-AD1

For use in Spain M16931-071

For use in Sweden and Finland M16931-B71

24 Chapter 3 Illustrated parts catalog ENWW

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

For use in Switzerland M16931-BG1

For use in Taiwan M16931-AB1

For use in Thailand M16931-281

For use in Turkey M16931-141

For use in Turkey-F M16931-541

For use in the Ukraine M16931-BD1

For use in the United Kingdom M16931-031

For use in the United States M16931-001

Top cover/keyboard equipped with backlight for use only on computer models with WWAN capability (includes backlight cable
and keyboard cable):

For use in Belgium M16932-A41

For use in Brazil M16932-211

For use in Bulgaria M16932-261

For use in Canada M16932-DB1

For use in the Czech Republic and Slovakia M16932-FL1

For use in Denmark M16932-081

For use in Denmark, Finland, and Norway M16932-DH1

For use in France M16932-051

For use in Germany M16932-041

For use in Greece M16932-151

For use in Hungary M16932-201

For use in Israel M16932-BB1

For use in Italy M16932-061

For use in Japan M16932-291

For use in Latin America M16932-161

For use in the Netherlands M16932-B31

For use in Northwest Africa M16932-FP1

For use in Norway M16932-091

For use in Portugal M16932-131

For use in Romania M16932-271

For use in Russia M16932-251

For use in Saudi Arabia M16932-171

For use in Slovenia M16932-BA1

For use in South Korea M16932-AD1

ENWW Computer major components 25

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

For use in Spain M16932-071

For use in Sweden and Finland M16932-B71

For use in Switzerland M16932-BG1

For use in Thailand M16932-281

For use in Turkey M16932-141

For use in Turkey-F M16932-541

For use in the Ukraine M16932-BD1

For use in the United Kingdom M16932-031

For use in the United States M16932-001

Top cover/keyboard equipped with backlight for use only on computer models not equipped with WWAN capability (includes
backlight cable and keyboard cable):

For use in Belgium M16930-A41

For use in Brazil M16930-211

For use in Bulgaria M16930-261

For use in Canada M16930-DB1

For use in the Czech Republic and Slovakia M16930-FL1

For use in Denmark M16930-081

For use in Denmark, Finland, and Norway M16930-DH1

For use in France M16930-051

For use in Germany M16930-041

For use in Greece M16930-151

For use in Hungary M16930-201

For use in Iceland M16930-DD1

For use in India M16930-D61

For use in Israel M16930-BB1

For use in Italy M16930-061

For use in Japan M16930-291

For use in Latin America M16930-161

For use in the Netherlands M16930-B31

For use in Northwest Africa M16930-FP1

For use in Norway M16930-091

For use in Portugal M16930-131

For use in Romania M16930-271

For use in Russia M16930-251

26 Chapter 3 Illustrated parts catalog ENWW

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

For use in Saudi Arabia M16930-171

For use in Slovenia M16930-BA1

For use in South Korea M16930-AD1

For use in Spain M16930-071

For use in Sweden and Finland M16930-B71

For use in Switzerland M16930-BG1

For use in Thailand M16930-281

For use in Turkey M16930-141

For use in Turkey-F M16930-541

For use in the Ukraine M16930-BD1

For use in the United Kingdom M16930-031

For use in the United States M16930-001

(3) WWAN antenna (includes left and right antenna cables and transceivers) M20836-001

(4a) Touchpad:

NOTE: The touchpad spare part kit does not include the touchpad bracket or touchpad cable. The touchpad bracket is not

available as a spare part. The touchpad cable is available in the Cable Kit, spare part number M20835-001.

For use only on computer models equipped with NFC capability M16010-001

For use only on computer models not equipped with NFC capability M16005-001

(4b) Touchpad bracket: The touchpad bracket is not available as a spare part.

(4c) Touchpad cable: The touchpad cable is available in the Cable Kit, spare part number M20835-001.

(5a) NFC module:

NOTE: The NFC module spare part kit does not include the NFC module cable. The NFC module cable

is available in the Cable Kit, spare part number M20835-001.

(5b) NFC module cable: The NFC module cable is available in the Cable Kit, spare part number M20835-001.

(6a) Solid-state drive:

2 TB, M.2 2280, PCIe-NVMe 3×4, SS solid-state drive with TLC L85358-005

1 TB, M.2 2280, PCIe-NVMe 3×4, SS solid-state drive with TLC L85348-005

512 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85360-005

512 GB, M.2 2280, PCIe, NVMe, SED solid-state drive with TLC L85368-005

512 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85364-005

256 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85350-005

M16045-001

256 GB, M.2 2280, PCIe, NVMe, SED solid-state drive with TLC M07245-005

256 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85354-005

128 GB, M.2 2280, SATA-3 solid-state drive with TLC L85346-005

ENWW Computer major components 27

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

512 GB, M.2 2280, PCIe + 32 GB, 3D Xpoint solid-state drive L85366-005

256 GB, M.2 2280, PCIe + 16 GB, 3D Xpoint solid-state drive L85356-005

(6b) Solid-state drive bracket: The solid-state drive bracket is not available as a spare part.

(7) WWAN module:

Intel XMM 7360 LTE-Advanced (Cat 9) L70670-005

Qualcomm X55 LTE+5G L83053-005

(8a) Connector board (includes audio-out (headphone)/audio-in (microphone) combo jack, nano SIM card

slot (select products only), and USB SuperSpeed port)

NOTE: The connector board spare part kit does not include the connector board cable. The connector

board cable is available in the Cable Kit, spare part number M20835-001.

(8b) Connector board cable: The connector board cable is available in the Cable Kit, spare part number M20835-001.

Nano SIM tray (not illustrated, for use only on computer models equipped with WWAN capability) M16053-001

(9) Fan/heat sink assembly (include replacement thermal material) M16006-001

(10) System board (includes integrated processor):

NOTE: All system board spare part kits include replacement thermal material.

Equipped with an Intel Core i7-10810U processor, 32 GB of system memory, and the Windows 10 OSR
operating system

Equipped with an Intel Core i7-10810U processor, 32 GB of system memory, and a non-Windows OSR
operating system

Equipped with an Intel Core i7-10810U processor, 16 GB of system memory, and the Windows 10 OSR
operating system

Equipped with an Intel Core i7-10810U processor, 16 GB of system memory, and a non-Windows OSR
operating system

Equipped with an Intel Core i7-10810U processor, 8 GB of system memory, and the Windows 10 OSR
operating system

M16050-001

M16024-601

M16024-001

M16023-601

M16023-001

M16025-601

Equipped with an Intel Core i7-10810U processor, 8 GB of system memory, and a non-Windows OSR
operating system

Equipped with an Intel Core i7-10710U processor, 32 GB of system memory, and the Windows 10
operating system

Equipped with an Intel Core i7-10710U processor, 32 GB of system memory, and a non-Windows
operating system

Equipped with an Intel Core i7-10710U processor, 16 GB of system memory, and the Windows 10
operating system

Equipped with an Intel Core i7-10710U processor, 16 GB of system memory, and a non-Windows
operating system

Equipped with an Intel Core i7-10710U processor, 8 GB of system memory, and the Windows 10
operating system

Equipped with an Intel Core i7-10710U processor, 8 GB of system memory, and a non-Windows
operating system

M16025-001

M16021-601

M16021-001

M16020-601

M16020-001

M16022-601

M16022-001

28 Chapter 3 Illustrated parts catalog ENWW

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

Equipped with an Intel Core i7-10610U processor, 32 GB of system memory, and the Windows 10 OSR
operating system

Equipped with an Intel Core i7-10610U processor, 32 GB of system memory, and a non-Windows OSR
operating system

Equipped with an Intel Core i7-10610U processor, 16 GB of system memory, and the Windows 10 OSR
operating system

Equipped with an Intel Core i7-10610U processor, 16 GB of system memory, and a non-Windows OSR
operating system

Equipped with an Intel Core i7-10610U processor, 8 GB of system memory, and the Windows 10 OSR
operating system

Equipped with an Intel Core i7-10610U processor, 8 GB of system memory, and a non-Windows OSR
operating system

Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and the Windows 10 OSR
operating system

Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and a non-Windows OSR
operating system

Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and the Windows 10
operating system

Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and a non-Windows
operating system

Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and the Windows 10 OSR
operating system

M16018-601

M16018-001

M16017-601

M16017-001

M16019-601

M16019-001

M16014-601

M16014-001

M16013-601

M16013-001

M16016-601

Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and a non-Windows OSR
operating system

Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and the Windows 10
operating system

Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and a non-Windows
operating system

Equipped with an Intel Core i5-10210U processor, 16 GB of system memory, and the Windows 10 OSR
operating system

Equipped with an Intel Core i5-10210U processor, 16 GB of system memory, and a non-Windows OSR
operating system

Equipped with an Intel Core i5-10210U processor, 8 GB of system memory, and the Windows 10
operating system

Equipped with an Intel Core i5-10210U processor, 8 GB of system memory, and a non-Windows
operating system

Nano SIM tray (not illustrated, for use only on computer models equipped with WWAN capability) M16053-001

(11a) Sensor board:

NOTE: The sensor board spare part kit does not include the sensor board cable. The sensor board cable is available in the

Cable Kit, spare part number M20835-001.

For use only on computer models equipped with a microphone M16047-001

For use only on computer models not equipped with a microphone M16046-001

M16016-001

M16015-601

M16015-001

M16011-601

M16011-001

M16012-601

M16012-001

ENWW Computer major components 29

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

(11b) Sensor board cable: The sensor board cable is available in the Cable Kit, spare part number M20835-001.

(12) Battery (4 cell, 78 Whr, 5.09 Ahr, LI) L84352-005

(13) Speakers (includes left and right speakers, cables, and rubber isolators) M16007-001

(14) Bottom cover

For use only on computer models equipped with WWAN capability M16004-001

For use only on computer models not equipped with WWAN capability M16003-001

Mass storage devices

To identify the mass storage devices, use this illustration and table.

Table 3-2 Mass storage device descriptions and part numbers

Item Component Spare part number

(1) Solid-state drives:

2 TB, M.2 2280, PCIe-NVMe 3×4, SS solid-state drive with TLC L85358-005

Cables

1 TB, M.2 2280, PCIe-NVMe 3×4, SS solid-state drive with TLC L85348-005

512 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85360-005

512 GB, M.2 2280, PCIe, NVMe, SED solid-state drive with TLC L85368-005

512 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85364-005

256 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85350-005

256 GB, M.2 2280, PCIe, NVMe, SED solid-state drive with TLC M07245-005

256 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85354-005

128 GB, M.2 2280, SATA-3 solid-state drive with TLC L85346-005

512 GB, M.2 2280, PCIe + 32 GB, 3D Xpoint solid-state drive L85366-005

256 GB, M.2 2280, PCIe + 16 GB, 3D Xpoint solid-state drive L85356-005

To identify the cables, use this illustration and table.

30 Chapter 3 Illustrated parts catalog ENWW

Table 3-3 Cable descriptions and part numbers

Item Component

NOTE: The following cables are available in the Cable Kit, spare part number M20835-001.

(1) Touchpad cable

(2) NFC module cable

(3) Connector board cable

(4) Sensor board cable

Miscellaneous parts

To identify the miscellaneous parts, use this table.

Table

3-4 Miscellaneous part descriptions and part numbers

Component Spare part number

AC adapter:

90 W AC adapter, (PFC, S-3P, 4.5 mm) 710413-001

65 W AC adapter, (non-PFC, slim, USB Type-C, straight, 1.8 m) L04650-850

65 W AC adapter (non-PFC, USB Type-C, RC, 1.8 m) L32392-001

65 W AC adapter (non-PFC, USB Type-C, 1.8 m) L67440-001

HP USB Type-C–to–RJ45 adapter 855560-001

Bracket Kit (includes the WWAN bracket) M16009-001

HP USB Type-C male–to–USB Type-C male cable (1 m) L65253-001

Cable Kit (includes the connector board cable, NFC module cable, sensor board cable, and touchpad cable) M20835-001

Dock:

ENWW Miscellaneous parts 31

Table 3-4 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

Thunderbolt® dock (120 W with cable) L15809-001

HP USB Type-C dock L16133-001

HP USB Type-A/C universal dock (includes cable) L64087-001

HP USB Type-C mini dock 935327-001

Thunderbolt dock (120 W with cable) L15809-001

Duckhead adapter:

C5NS, premium, sticker, black, for use in North America L50818-002

C5NS, premium, sticker, black, for use in South Korea L50818-001

HP USB stereo headset 840340-001

HP nano lock 918431-001

Miscellaneous Kit (includes battery gaskets [2], battery support sponges [2], and keyboard support
rubber)

Mouse:

HP comfort grip wireless mouse 691922-001

HP USB laser mouse 674318-001

HP USB travel mouse 757770-001

HP AES 2.0 pen with app button L57041-001

Power cord (C5, conventional, with sticker, 1.8 m):

Argentina L19357-002

Australia L19358-002

Brazil L19359-002

Denmark L19360-002

Europe L19361-002

India L19363-002

Israel L19362-002

Italy L19364-002

Japan L19365-002

M16036-001

North America L19367-002

The People's Republic of China L19368-002

South Africa L19369-002

South Korea L19366-002

Switzerland L19370-002

The United Kingdom L19373-002

Power cord (C5, premium, 1.8 m):

32 Chapter 3 Illustrated parts catalog ENWW

Table 3-4 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

Argentina L30811-001

Australia L22327-001

Brazil L30812-001

Denmark L22322-001

Europe L22321-001

India L22624-001

Israel L22323-001

Italy L30813-001

Japan L22330-001

North America L22319-001

The People's Republic of China L21930-001

South Africa L22325-001

South Korea L22328-001

Switzerland L22324-001

Taiwan L22329-001

Thailand L22326-001

The United Kingdom L22320-001

Power cord (C5, FDH, premium, 1.0 m):

Argentina L36815-001

Australia L36816-001

Brazil L44789-001

Denmark L36817-001

Europe L36818-001

India L36820-001

Israel L36819-001

Italy L44788-001

North America L36822-001

The People's Republic of China L36823-001

South Africa L36824-001

Switzerland L36825-001

Taiwan L36827-001

Thailand L36826-001

The United Kingdom L36828-001

ENWW Miscellaneous parts 33

Table 3-4 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

Power cord (C5, conventional, with sticker, 1.0 m):

Argentina L19357-001

Australia L19358-001

Brazil L19359-001

Denmark L19360-001

Europe L19361-001

India L19363-001

Israel L19362-001

Italy L19364-001

North America L19365-001

The People's Republic of China L19367-001

South Africa L19368-001

Switzerland L19369-001

Taiwan L19366-001

Thailand L19370-001

The United Kingdom L19373-001

Power cord for use in Brazil (C5, 1.0 m) 438722-001

Screw Kit M16008-001

34 Chapter 3 Illustrated parts catalog ENWW

4 Removal and replacement procedures

preliminary requirements

Use this information to properly prepare to disassemble and reassemble the computer.

Tools required

You need the following tools to complete the removal and replacement procedures:

● Magnetic Phillips P1 screwdriver

● Nonconductive, nonmarking pry tool

● Torx T6 screwdriver

● Tweezers

ENWW Tools required 35

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

Handle cables with extreme care to avoid damage.

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the
connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are
routed so that they cannot be caught or snagged as you remove or replace parts. Handle ex cables with
extreme care; these cables tear easily.

Drive handling

Note the following guidelines when handling drives.

IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,

damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is
closed.

Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging,
and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

36 Chapter 4 Removal and replacement procedures preliminary requirements ENWW

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and polystyrene foam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items

only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

ENWW Service considerations 37

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive devices
or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to
electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly throughout a normal
cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its
life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains
enough power to alter device parameters or melt silicon junctions.

IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these

precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described Personal

grounding methods and equipment on page 39.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Follow these static electricity guidelines.

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table

4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs (dual in-line packages) from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from polystyrene foam

Removing bubble pack from PCB (printed circuit board)

Packing PCBs in foam-lined box

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

NOTE: As little as 700 V can degrade a product.

38 Chapter 4 Removal and replacement procedures preliminary requirements ENWW

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.

● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide

proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and t
snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most

types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with a
maximum of 1 MΩ ±10% resistance between the operator and ground.

Table

4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, follow these precautions.

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

1,500

7,500

15,000

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

ENWW Electrostatic discharge information 39

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene

foam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity.

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

● Static-dissipative table or oor mats with hard tie to ground

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ±10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment.

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

40 Chapter 4 Removal and replacement procedures preliminary requirements ENWW

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

ENWW Packaging and transporting guidelines 41

42 Chapter 4 Removal and replacement procedures preliminary requirements ENWW

5 Removal and replacement procedures for

authorized service provider parts

This chapter provides removal and replacement procedures for authorized service provider parts.

IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are

on the service tag at the bottom of your computer.

ENWW 43

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.

You must remove, replace, or loosen as many as 42 screws when you service the parts described in this chapter.
Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

To remove and replace computer components, use these procedures.

See Removal and replacement procedures preliminary requirements on page 35 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer

on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Bottom cover

To remove the bottom cover, use this procedure and illustration.

Table

5-1 Bottom cover description and part number

Description Spare part number

For use only on computer models equipped with WWAN capability M16004-001

For use only on computer models not equipped with WWAN capability M16003-001

Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly

on page 44).

Remove the bottom cover:

1. Remove the six Torx T6M2.0 × 5.0 screws that secure the bottom cover to the computer.

44 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

2. Use a nonmarking, nonconductive tool (1) to release the rear edge (2) of the bottom cover from the

computer.

3. Remove the bottom cover (3) from the computer.

To replace the bottom cover, reverse the removal procedures.

Battery

To remove the battery, use this procedure and illustration.

5-2 Battery description and part number

Table

Description Spare part number

Battery (4 cell, 78 Whr, 5.09 Ahr, LI) L84352-005

ENWW Component replacement procedures 45

WARNING! To avoid personal injury and damage to the product:

● Do not puncture, twist, or crack the battery.

● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,

which can result in battery thermal runaway.

● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might

puncture the battery.

● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case. These

actions can apply undue force on the battery.

● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,

which can cause shorting across the connectors.

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the

computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

To prevent loss of information, save your work or shut down the computer through Windows before you remove
the battery.

Remove the battery:

1. Disconnect the battery cable (1) from the system board.

2. Remove the ve Phillips M2.0 × 3.0 screws (2) that secure the battery to the computer.

3. Remove the battery (3) from the computer.

To install the battery, reverse the removal procedures.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

Solid-state drive

To remove the M.2 solid-state drive, use this procedure and illustration.

Table 5-3 Solid-state drive descriptions and part numbers

Description Spare part number

2 TB, M.2 2280, PCIe-NVMe 3×4, SS solid-state drive with TLC L85358-005

1 TB, M.2 2280, PCIe-NVMe 3×4, SS solid-state drive with TLC L85348-005

512 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85360-005

512 GB, M.2 2280, PCIe, NVMe, SED solid-state drive with TLC L85368-005

512 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85364-005

256 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85350-005

256 GB, M.2 2280, PCIe, NVMe, SED solid-state drive with TLC M07245-005

256 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85354-005

128 GB, M.2 2280, SATA-3 solid-state drive with TLC L85346-005

512 GB, M.2 2280, PCIe + 32 GB, 3D Xpoint solid-state drive L85366-005

256 GB, M.2 2280, PCIe + 16 GB, 3D Xpoint solid-state drive L85356-005

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Disconnect the battery cable from the system board the battery (see Battery on page 45).

Remove the solid-state drive:

1. Remove the solid-state drive from the system board.

NOTE: The solid-state drive shield is not available as a spare part.

ENWW Component replacement procedures 47

2. Remove the Phillips PM2.0 × 3.0 screw (1) that secures the solid-state drive to the system board.

3. Pull the drive (2) away from the socket to remove it.

NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

WWAN module

To remove the WWAN module, use this procedure and illustration.

5-4 WWAN module descriptions and part numbers

Table

Description Spare part number

Intel XMM 7360 LTE-Advanced (Cat 9) L70670-005

Qualcomm X55 LTE+5G L83053-005

48 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Disconnect the battery cable from the system board the battery (see Battery on page 45).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The #5/blue WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/red

WWAN antenna cable connects to the WWAN module #6/Aux terminal.

2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the WWAN module to the top cover/keyboard. (The

WWAN module tilts up.)

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

ENWW Component replacement procedures 49

4. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be

installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Connector board cable

To remove the connector board cable, use this procedure and illustration.

NOTE: The connector board cable is available in the Cable Kit, spare part number M20833-001.

Before removing the connector board cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Disconnect the battery cable from the system board the battery (see Battery on page 45).

Remove the connector board cable:

1. Release the zero insertion force (ZIF) connector (1) to which the connector board cable is connected, and

then disconnect the cable from the system board.

2. Release the ZIF connector (2) to which the connector board cable is connected, and then disconnect the

cable from the connector board.

50 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

3. Remove the connector board cable (3).

Reverse this procedure to install the connector board cable.

Connector board

To remove the connector board, use this procedure and illustration.

Table

5-5 Connector board description and part number

Description Spare part number

Connector board (includes audio-out (headphone)/audio-in (microphone) combo jack, nano SIM card slot
(select products only), and USB SuperSpeed port)

NOTE: The connector board spare part kit does not include the connector board cable. The connector board

cable is available in the Cable Kit, spare part number M20835-001.

M16050-001

Before removing the connector board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Disconnect the battery cable from the system board the battery (see Battery on page 45).

4. Remove the WWAN module (see WWAN module on page 48).

Remove the connector board:

1. Remove the nano SIM tray (1) from the mini media card reader slot.

The nano SIM tray is available using spare part number M16053-001.

2. Release the ZIF connector (2) to which the connector board cable is connected, and then disconnect the

cable from the system board.

ENWW Component replacement procedures 51

3. Remove the two Phillips M2.0 × 5.0 screws (3) that secure the connector board to the computer.

4. Remove the connector board (4) and cable.

Reverse this procedure to install the connector board.

Display assembly

To remove the display assembly, use these procedures and illustrations.

Table

5-6 Connector board description and part number

Description Spare part number

Touchscreen display assembly:

14.0 in, LCD, UHD (3840×1980), brightview, LED, UWVA, HDR 550; typical brightness: 400 nits M16039-001

14.0 in, LCD, FHD (1980×1080), brightview, LED, UWVA, SVR; typical brightness: 1000 nits M16041-001

14.0 in, LCD, FHD (1980×1080), brightview, LED, UWVA, LP; typical brightness: 400 nits M16038-001

14.0 in, LCD, FHD (1980×1080), brightview, LED, UWVA, SVR; typical brightness: 1000 nits M16040-001

14.0 in, LCD, FHD (1980×1080), antiglare, LED, UWVA, LP; typical brightness: 400 nits M16037-001

Before removing the display panel, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Disconnect the battery cable from the system board the battery (see Battery on page 45).

Remove the display assembly:

52 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

1. Remove the WWAN module shield (1).

2. Disconnect the WLAN antenna cables (2) from the WLAN module terminals.

The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN
antenna cable connects to the WLAN module #2/Aux terminal.

3. Release the ZIF connector (3) to which the webcam/microphone module cable is connected, and disconnect

the cable from the system board.

4. Release the WLAN antenna cables and the webcam/microphone module cable from the retention clip (4)

built into the top cover/keyboard.

5. Release the ZIF connector (5) to which the display panel cable is connected, and disconnect the cable from

the system board.

6. Release the display panel cable from the retention clip (6) built into the top cover/keyboard.

ENWW Component replacement procedures 53

7. Remove the six Phillips M2.0 × 6.0 screws that secure the display assembly to the computer.

8. Swing the top edge of the display assembly (1) away from the top cover/keyboard. (The top cover/

keyboard disengages from the display assembly hinges.)

Speakers

9. Separate the display assembly (2) from the top cover/keyboard.

Reverse this procedure to install the display assembly.

To remove the speakers, use this procedure and illustration.

54 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

Table 5-7 Speaker description and part number

Description Spare part number

Speakers (includes left and right speakers, cables, and rubber isolators) M16007-001

Before removing the speakers, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Remove the battery (see Battery on page 45).

Remove the speakers:

1. Detach the keyboard cable from the right speaker. (The keyboard cable is attached to the right speaker

with double-side adhesive.)

2. Disconnect the right speaker cable (1) from the system board.

3. Release the WWAN antenna cable from the retention channel (2) built into the right speaker.

4. Remove the three Phillips M2.0 × 3.5 screws (3) that secure the right speaker to the computer.

5. Remove the right speaker (4) .

NOTE: When removing the right speaker, make note of the location of the rubber isolator (5). The

absence of or damage to this isolator can result in degraded right speaker performance.

6. Disconnect the left speaker cable (1) from the system board.

7. Release the WWAN antenna cable from the retention channel (2) built into the left speaker.

8. Remove the three Phillips M2.0 × 3.5 screws (3) that secure the left speaker to the computer.

ENWW Component replacement procedures 55

9. Remove the left speaker (4) .

NOTE: When removing the left speaker, make note of the location of the rubber isolator (5). The absence

of or damage to this isolator can result in degraded left speaker performance.

Reverse this procedure to install the speakers.

Touchpad cable

To remove the touchpad cable, use this procedure and illustration.

NOTE: The touchpad cable is available in the Cable Kit, spare part number M20833-001.

Before removing the touchpad cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Remove the battery (see Battery on page 45).

Remove the touchpad cable:

1. Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect the cable

from the system board.

2. Release the ZIF connector (2) to which the touchpad cable is connected, and then disconnect the cable

from the touchpad.

56 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

3. Remove the touchpad cable (3).

Reverse this procedure to install the touchpad cable.

Touchpad

To remove the touchpad, use this procedure and illustration.

Table

5-8 Touchpad description and part number

Description Spare part number

For use only on computer models equipped with NFC capability M16010-001

For use only on computer models not equipped with NFC capability M16005-001

NOTE: The touchpad spare part kit does not include the touchpad bracket or touchpad cable. The touchpad bracket is not available as a

spare part. The touchpad cable is available in the Cable Kit, spare part number M20835-001.

Touchpad bracket: The touchpad bracket is not available as a spare part.

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Remove the battery (see Battery on page 45).

Remove the touchpad:

1. Detach the touchpad cable (1) from the top cover/keyboard. (The touchpad cable is attached to the top

cover/keyboard with double-sided adhesive.)

2. Release the ZIF connector (2) to which the touchpad cable is connected, and then disconnect the cable

from the system board.

Steps 3 and 4 apply only to computer models equipped with an NFC module and cable.

ENWW Component replacement procedures 57

3. Detach the NFC module cable (3) from the top cover/keyboard. (The NFC module cable is attached to the

top cover/keyboard with double-sided adhesive.).

4. Release the ZIF connector (4) to which the NFC module cable is connected, and then disconnect the cable

from the system board.

5. Fold back the keyboard cable (5) until the touchpad screws are accessible.

6. Remove the three Phillips M2.0 × 2.0 broad head screws (1) that secure the touchpad to the computer.

7. Remove the touchpad bracket (2).

NOTE: The touchpad bracket is not available as a spare part component.

8. Lift the front edge (3) of the touchpad until it clears the top cover/keyboard.

58 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

9. Remove the touchpad from the computer (4).

Reverse this procedure to install the touchpad.

NFC module cable

To remove the NFC module cable, use this procedure and illustration.

NOTE: The NFC module cable is available in the Cable Kit, spare part number M20835-001.

Table 5-9 NFC module cable description and part number

Description Spare part number

NFC module cable:

NOTE: The NFC module cable spare part kit does not include the NFC module cable cable. The NFC module

cable cable is available in the Cable Kit, spare part number M20835-001.

M16045-001

Before removing the NFC module cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Remove the battery (see Battery on page 45).

Remove the NFC module cable:

1. Detach the NFC module cable (1) from the top cover/keyboard. (The NFC module cable cable is attached to

the top cover/keyboard with double-sided adhesive.)

2. Release the ZIF connector (2) to which the NFC module cable cable is connected, and then disconnect the

cable from the system board.

ENWW Component replacement procedures 59

3. Release the ZIF connector (3) to which the NFC module cable cable is connected, and then disconnect the

cable from the NFC module.

4. Remove the NFC module cable.

Reverse this procedure to install the NFC module cable.

NFC module

To remove the NFC module, use this procedure and illustration.

Table

Description Spare part number

NFC module cable:

NOTE: The NFC module cable spare part kit does not include the NFC module cable cable. The NFC module

cable cable is available in the Cable Kit, spare part number M20835-001.

Before removing the NFC module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Remove the battery (see Battery on page 45).

Remove the NFC module:

1. Detach the NFC module cable cable (1) from the top cover/keyboard. (The NFC module cable cable is

5-10 NFC module cable description and part number

M16045-001

attached to the top cover/keyboard with double-sided adhesive.)

2. Release the ZIF connector (2) to which the NFC module cable cable is connected, and then disconnect the

cable from the system board.

60 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

3. Detach the NFC module (3) from the top cover/keyboard. (The NFC module is attached to the top cover/

keyboard with double-sided adhesive.)

Reverse this procedure to install the NFC module.

System board

To remove the system board, use these procedures and illustrations.

Table

5-11 System board descriptions and part numbers

Description Spare part

NOTE: All system board spare part kits include an integrated processor and replacement thermal material.

Equipped with an Intel Core i7-10810U processor, 32 GB of system memory, and the Windows 10 OSR operating
system

Equipped with an Intel Core i7-10810U processor, 32 GB of system memory, and a non-Windows OSR operating
system

Equipped with an Intel Core i7-10810U processor, 16 GB of system memory, and the Windows 10 OSR operating
system

Equipped with an Intel Core i7-10810U processor, 16 GB of system memory, and a non-Windows OSR operating
system

Equipped with an Intel Core i7-10810U processor, 8 GB of system memory, and the Windows 10 OSR operating system M16025-601

Equipped with an Intel Core i7-10810U processor, 8 GB of system memory, and a non-Windows OSR operating system M16025-001

Equipped with an Intel Core i7-10710U processor, 32 GB of system memory, and the Windows 10 operating system M16021-601

Equipped with an Intel Core i7-10710U processor, 32 GB of system memory, and a non-Windows operating system M16021-001

number

M16024-601

M16024-001

M16023-601

M16023-001

Equipped with an Intel Core i7-10710U processor, 16 GB of system memory, and the Windows 10 operating system M16020-601

Equipped with an Intel Core i7-10710U processor, 16 GB of system memory, and a non-Windows operating system M16020-001

Equipped with an Intel Core i7-10710U processor, 8 GB of system memory, and the Windows 10 operating system M16022-601

ENWW Component replacement procedures 61

Table 5-11 System board descriptions and part numbers (continued)

Description Spare part

number

Equipped with an Intel Core i7-10710U processor, 8 GB of system memory, and a non-Windows operating system M16022-001

Equipped with an Intel Core i7-10610U processor, 32 GB of system memory, and the Windows 10 OSR operating
system

Equipped with an Intel Core i7-10610U processor, 32 GB of system memory, and a non-Windows OSR operating
system

Equipped with an Intel Core i7-10610U processor, 16 GB of system memory, and the Windows 10 OSR operating
system

Equipped with an Intel Core i7-10610U processor, 16 GB of system memory, and a non-Windows OSR operating
system

Equipped with an Intel Core i7-10610U processor, 8 GB of system memory, and the Windows 10 OSR operating system M16019-601

Equipped with an Intel Core i7-10610U processor, 8 GB of system memory, and a non-Windows OSR operating system M16019-001

Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and the Windows 10 OSR operating
system

Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and a non-Windows OSR operating
system

Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and the Windows 10 operating system M16013-601

Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and a non-Windows operating system M16013-001

Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and the Windows 10 OSR operating system M16016-601

Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and a non-Windows OSR operating system M16016-001

Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and the Windows 10 operating system M16015-601

M16018-601

M16018-001

M16017-601

M16017-001

M16014-601

M16014-001

Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and a non-Windows operating system M16015-001

Equipped with an Intel Core i5-10210U processor, 16 GB of system memory, and the Windows 10 OSR operating
system

Equipped with an Intel Core i5-10210U processor, 16 GB of system memory, and a non-Windows OSR operating
system

Equipped with an Intel Core i5-10210U processor, 8 GB of system memory, and the Windows 10 operating system M16012-601

Equipped with an Intel Core i5-10210U processor, 8 GB of system memory, and a non-Windows operating system M16012-001

Nano SIM tray (not illustrated, for use only on computer models equipped with WWAN capability) M16053-001

M16011-601

M16011-001

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Disconnect the battery cable from the system board (see Battery on page 45).

When you replace the system board, be sure to remove the following components (as applicable) from the
defective system board and install them on the replacement system board:

62 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

● Solid-state drive and shield (see Solid-state drive on page 47).

● WWAN module (see WWAN module on page 48).

● Fan/heat sink assembly (see Fan/heat sink assembly on page 64).

Sensor board and cable (see Sensor board on page 67).

●

Remove the system board:

1. Release the ZIF connector (1) to which the webcam/microphone module cable is connected, and disconnect

the cable from the system board.

2. Remove the WWAN module shield.

3. Disconnect the WLAN antenna cables (2) from the WLAN module terminals.

The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN
antenna cable connects to the WLAN module #2/Aux terminal.

4. Disconnect the following cables from the system board:

● Display panel cable ZIF connector cable (3)

● Right speaker cable (4)

● Keyboard ZIF connector cable (5)

● Touchpad ZIF connector cable (6)

● Backlight ZIF connector cable (7)

● Fingerprint reader ZIF connector cable (8)

● NFC module ZIF connector cable (9)

● Left speaker cable (10)

ENWW Component replacement procedures 63

5. Remove the four Phillips M2.0 × 5.0 screws that secure the system board to the computer.

6. Lift the front edge of the system board (1) until it rests at an angle.

7. Remove the system board (2) by sliding it up and forward at an angle.

Reverse this procedure to install the system board.

Fan/heat sink assembly

To remove the fan/heat sink assembly, use these procedures and illustrations.

5-12 Fan/heat sink assembly descriptions and part numbers

Table

Description Spare part number

Fan/heat sink assembly (includes replacement thermal material) M16006-001

Before removing the fan/heat sink assembly, follow these steps:

64 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Disconnect the battery cable from the system board the battery (see Battery on page 45).

4. Remove the system board (see System board on page 61).

Remove the fan/heat sink assembly:

1. Disconnect the fan cables (1) from the system board.

2. In the order indicated on the heat sink, loosen the four captive Phillips screws (2) that secure the fan/heat

sink assembly to the computer.

3. Loosen the four captive Phillips screws (3) that secure the fan/heat sink assembly to the computer.

4. Remove the fan/heat sink assembly from the system board (4).

ENWW Component replacement procedures 65

5. Thoroughly clean the thermal material from the surfaces of the fan/heat sink assembly and the system

board components each time the fan/heat sink assembly is removed. Replacement thermal material is
included with the fan/heat sink assembly and system board spare part kits. The following illustration
shows the replacement thermal material locations.

Thermal paste is used on the processor (1) and on the fan/heat sink assembly area (2) that services it.

Reverse this procedure to install the fan/heat sink assembly.

Sensor board cable

To remove the sensor board cable, use this procedure and illustration.

NOTE: The sensor board cable is available in the Cable Kit, spare part number M20835-001.

Before removing the sensor board cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Remove the battery (see Battery on page 45).

4. Remove the system board (see System board on page 61).

Remove the sensor board cable:

1. Turn the system board upside down with the rear toward you.

2. Release the ZIF connector (1) to which the sensor board cable is connected, and then disconnect the cable

from the system board.

3. Release the ZIF connector (2) to which the sensor board cable is connected, and then disconnect the cable

from the sensor board.

66 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

4. Remove the sensor board cable (3).

Reverse this procedure to install the sensor board cable.

Sensor board

To remove the sensor board, use this procedure and illustration.

Table

5-13 Sensor board description and part number

Description Spare part number

Sensor board:

NOTE: The sensor board spare part kit does not include the sensor board cable. The sensor board cable is available in the Cable Kit,

spare part number M20835-001.

For use only on computer models equipped with a microphone M16047-001

For use only on computer models not equipped with a microphone M16046-001

Before removing the sensor board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Remove the battery (see Battery on page 45).

4. Remove the system board (see System board on page 61).

Remove the sensor board:

1. Turn the system board upside down with the rear toward you.

2. Release the ZIF connector (1) to which the sensor board cable is connected, and then disconnect the cable

from the system board.

ENWW Component replacement procedures 67

3. Detach the sensor board (2) from the system board. (The sensor board is attached to the system board

with double-sided adhesive.)

4. Remove the sensor board (3) and cable.

Reverse this procedure to install the sensor board.

WWAN antenna

To remove the WWAN antenna, use this procedure and illustration.

Table

5-14 WWAN antenna description and part number

Description Spare part number

WWAN antenna (includes left and right cables and transceivers and adhesive) M20836-001

Before removing the WWAN antenna, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 44).

2. Remove the bottom cover (Bottom cover on page 44).

3. Remove the battery (see Battery on page 45).

4. Remove the speakers (see Speakers on page 54).

Remove the WWAN antenna:

1. Detach the transceivers (1) from the top cover/keyboard surface. (The transceivers are attached to the top

cover/keyboard with double-sided adhesive.)

2. Release the cables (2) from the routing path to which they are formed in the top cover/keyboard.

68 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

3. Release the cables from the rubber retention molds (3).

4. Remove the WWAN antenna.

Reverse this procedure to install the WWAN antenna.

ENWW Component replacement procedures 69

70 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer and quickly press f10.

– or –

Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

ENWW 71

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed les called SoftPaqs. Some download packages contain a le named
Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

● HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then select Specications.

● Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 71).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

● In Windows, press ctrl+alt+s.

To check for later BIOS versions, see Preparing for a BIOS update on page 73.

72 Chapter 6 Using Setup Utility (BIOS) ENWW

Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

ENWW Updating Setup Utility (BIOS) 73

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

74 Chapter 6 Using Setup Utility (BIOS) ENWW

7 Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%

charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

ENWW 75

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

For details:

▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches

the type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 77 to restore your

computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a
working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating
system software released since your initial purchase can be a lengthy process.

76 Chapter 7 Backing up, restoring, and recovering ENWW

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.

HP recommends that you attempt to restore your system using the Restoring and recovery methods

on page 77.

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system les and settings on the computer at a particular point.

When you use System Restore, it returns your computer to its state at the time you made the restore point. Your
personal les and documents should not be aected.

Restoring and recovery methods

After you run the rst method, test to see whether the issue still exists before you proceed to the next method,
which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 77.

For more information about the rst two methods, see the Get Help app:

Select the Start button, select the Get Help app, and then enter the task you want to perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

on page 76.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 77 to restore your

computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a
working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating
system software released since your initial purchase can be a lengthy process.

ENWW Restoring and recovering your system 77

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB ash drive,
depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

To change the boot order:

1. Insert the HP Recovery media.

2. Access the system Startup menu.

● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly
press esc, and then press f9 for boot options.

● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Using HP Sure Recover (select products only)

Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the hardware
and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specic device drivers

● Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-
screen instructions to nd your product and locate your documentation.

78 Chapter 7 Backing up, restoring, and recovering ENWW

8 Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI,
a rmware feature.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.

1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP

website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

ENWW Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 79

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

80 Chapter 8 Using HP PC Hardware Diagnostics ENWW

9 Specications

This chapter provides specications for your computer.

Computer specications

This section provides specications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specications, provide helpful information.

Table 9-1 Computer specications

Dimensions

Width 385 mm 15.18 in

Depth 258 mm 10.15 in

Metric U.S.

Height (front to back) 23 mm 0.89 in

Weight 2.09 kg 4.61 lb

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

ENWW Computer specications 81

Table 9-1 Computer specications (continued)

Metric U.S.

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

35.6 cm (14.0 in) display specications

This section provides specications for your display.

Table 9-2 Display specications

Metric U.S.

Active diagonal size 35.6 cm 14.0 in

Resolution 1920 × 1080 (FHD)

3840 × 2160 (UHD)

Surface treatment Antiglare (FHD, UHD panels)

BrightView (OLED panel)

Brightness 400 nits (UHD, sRGB 95% panel)

Viewing angle UWVA

Backlight WLED

Display panel interface eDP 1.4 + PSR2

Solid-state drive specications

This section provides specications for your solid-state drives.

Table

9-3 Solid-state drive specications

Dimensions

Height 1.0 mm 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

1000 nits (FHD, 72% NTSC panels)

400 nits (FHD, 72% NTSC panels)

eDP + PSR2

256 GB* 512 GB* 1 TB*

Weight < 10 g < 10 g < 10 g

Interface type PCIe PCIe PCIe

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms

82 Chapter 9 Specications ENWW

Table 9-3 Solid-state drive specications (continued)

256 GB* 512 GB* 1 TB*

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Transfer rate

Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s

Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s

Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Total logical sectors 468,883,296 1,000,215,216 1,500,336,388

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
Actual drive specications may dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

Solid-state drive specications (SATA-3)

This section provides specications for your solid-state drive.

Table

9-4 Solid-state drive specications

128 GB*

Dimensions

Height 1.35 mm

Weight < 10 g

Interface type SATA-3

Ready time, maximum (to not busy) 1.0 ms

Access times, logical 0.1 ms

Transfer rate up to 540 MB/s

Total logical sectors 234,441,648

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

ENWW Solid-state drive specications (SATA-3) 83

84 Chapter 9 Specications ENWW

10 Statement of memory volatility

For general information regarding nonvolatile memory in HP Business computers, and to restore nonvolatile
memory that can contain personal data after the system has been turned o and the hard drive has been
removed, use these instructions.

HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system conguration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, with the following assumptions:

● No subsequent modications were made to the system.

● No applications, features, or functionality were added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business computer system, personal
data can remain on volatile system memory (DIMMs) for a nite period of time and also remains in nonvolatile
memory. Use the following steps to remove personal data from the computer, including the nonvolatile memory
found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter.

Current BIOS steps

Use these instructions to restore nonvolatile memory.

1. Follow these steps to restore the nonvolatile memory that can contain personal data. Restoring or

reprogramming nonvolatile memory that does not store personal data is neither necessary nor
recommended.

a. Turn on or restart the computer, and then quickly press esc.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The

computer restarts.

c. During the restart, press esc while the "Press the ESC key for Startup Menu" message is displayed at

the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to

restore security level defaults. The computer reboots.

ENWW 85

e. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed at

the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.

Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection
to return to the prior menu.

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under

the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for
DriveLock password on restart. Select OK to proceed.

h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning

message. The computer reboots.

i. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed at

the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit, and

then select Shutdown.

k. Reboot the system. If the system has a Trusted Platform Module (TPM), ngerprint reader, or both,

one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap f1 to accept or f2 to reject.

l. Remove all power and system batteries for at least 24 hours.

2. Complete one of the following:

● Remove and retain the storage drive.

– or –

● Clear the drive contents by using a third-party utility designed to erase data from an SSD.

– or –

● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

If you clear data using Secure Erase, you cannot recover it.

a. Turn on or restart the computer, and then quickly press esc.

b. Select the Security menu and scroll down to the esc menu.

c. Select Hard Drive Utilities.

d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then

follow the on-screen instructions to continue.

– or –

Clear the contents of the drive using the following Disk Sanitizer commands steps:

86 Chapter 10 Statement of memory volatility ENWW

i. Turn on or restart the computer, and then quickly press esc.

ii. Select the Security menu and scroll down to the Utilities menu.

iii. Select Hard Drive Utilities.

iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to clear,

and then follow the on-screen instructions to continue.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer

into an AC outlet before starting.

Nonvolatile memory usage

Use this table to troubleshooting nonvolatile memory usage.

Table 10-1 Troubleshooting steps for nonvolatile memory usage

Nonvolatile
memory type Amount (Size)

HP Sure Start ash
(select models
only)

Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory

8 MB No Yes Provides

256 bytes No Yes Stores system

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

protected
backup of
critical System
BIOS code, EC
rmware, and
critical
computer
conguration
data for select
platforms that
support HP Sure
Start.

For more
information, see

Using HP Sure
Start (select
products only)
on page 91.

date and time
and noncritical
data.

How is data entered into this
memory?

Data cannot be written to this
device via the host processor.
The content is managed solely
by the HP Sure Start
Embedded Controller.

RTC battery backed-up CMOS
is programmed using
Computer Setup (BIOS), or by
changing the Windows date &
time.

How is this memory write­protected?

This memory is protected
by the HP Sure Start
Embedded Controller.

This memory is not write­protected.

Controller (NIC)
EEPROM

64 KB (not
customer
accessible)

No Yes Stores NIC

conguration
and NIC

rmware.

NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.

A utility must be used to
write data to this memory
and is available from the
NIC vendor. Writing data to
this ROM in an
inappropriate manner will
render the NIC non­functional.

ENWW Nonvolatile memory usage 87

Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued)

Does this
memory

Nonvolatile
memory type Amount (Size)

DIMM Serial
Presence Detect
(SPD) conguration
data

System BIOS 9 MB Yes Yes Stores system

256 bytes per
memory
module, 128
bytes
programmable
(not customer
accessible)

store
customer
data?

No Yes Stores memory

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

module
information.

BIOS code and
computer
conguration
data.

How is data entered into this
memory?

DIMM SPD is programmed by
the memory vendor.

System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are entered using the
Computer Setup (BIOS) or a
custom utility.

How is this memory write­protected?

Data cannot be written to
this memory when the
module is installed in a
computer. The specic
write-protection method
varies by memory vendor.

NOTE: Writing data to

this ROM in an
inappropriate manner can
render the computer non­functional.

A utility must be used for
writing data to this
memory and is available
on the HP website; go to

http://www.hp.com/
support. Select Find your

product, and then follow
the on-screen
instructions.

Intel Management
Engine Firmware
(present only in
select Elite or Z
models. For more
information, go to

http://www.hp.com/
support. Select

Identify your
product for
manuals and
specic product
information, and
then follow the on­screen
instructions.)

Bluetooth ash
(select products
only)

802.11 WLAN
EEPROM

1.5 MB or 7 MB Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.

2 megabits No Yes Stores

Bluetooth
conguration
and rmware.

4 kilobits to 8
kilobits

No Yes Stores

conguration
and calibration
data.

Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update utility.
Unique Provisioning Data can
be entered at the factory or by
an administrator using the
Management Engine (MEBx)
setup utility. The third-party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an administrator
to have access to the space.

Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.

802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.

The Intel chipset is
congured to enforce
hardware protection to
block all direct read-write
access to this area. An
Intel utility must be used
for updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.

A utility must be used for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.

A utility must be used for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.

88 Chapter 10 Statement of memory volatility ENWW

Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued)

Does this
memory

Nonvolatile
memory type Amount (Size)

Camera (select
products only)

Fingerprint reader
(select products
only)

64 kilobits No Yes Stores camera

512 KB ash Yes Yes Stores

store
customer
data?

Questions and answers

Use this section to answer your questions about nonvolatile memory.

1. How can the BIOS settings be restored (returned to factory settings)?

IMPORTANT: The restore defaults feature does not securely erase any data on your hard drive. See

question and answer 6 for steps to securely erase data.

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

conguration
and rmware.

ngerprint
templates.

How is data entered into this
memory?

Camera memory is
programmed using a utility
from the device manufacturer
that can be run from
Windows.

Fingerprint reader memory is
programmed by user
enrollment in HP ProtectTools
Security Manager.

How is this memory write­protected?

A utility must be used for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.

Only a digitally signed
application can make the
call to write to the ash.

The restore defaults feature does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

a. Turn on or restart the computer, and then quickly press esc.

b. Select Main, and then select Apply Factory Defaults and Exit.

ENWW Questions and answers 89

c. Follow the on-screen instructions.

d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?

The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between
the platform rmware and an operating system (OS). It replaces the older BIOS architecture but supports
much of the legacy BIOS functionality.

Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure runtime environment that supports a Graphic User Interface (GUI). In this environment,
you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard
to navigate and make menu and conguration selections. The UEFI BIOS also contains basic system
diagnostics.

The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the runtime environment allows
the loading and execution of software programs from storage devices to provide more functionality, such
as advanced hardware diagnostics (with the ability to display more detailed system information) and
advanced rmware management and recovery software.

HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

3. Where is the UEFI BIOS located?

The UEFI BIOS is located on a ash memory chip. You must use a utility to write to the chip.

4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How

would this data be written?

The DIMM SPD memory contains information about the memory module, such as size, serial number, data
width, speed and timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory module
is not installed in a computer. Various third-party tools are available to read SPD memory.

5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?

This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
conguration data.

6. How can the BIOS security be reset to factory defaults and erase the data?

IMPORTANT: Resetting results in the loss of information.

These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

a. Turn on or restart the computer, and then quickly press esc.

b. Select Main, and then select Reset Security to Factory Defaults.

90 Chapter 10 Statement of memory volatility ENWW

c. Follow the on-screen instructions.

d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

7. How can the Custom Secure Boot Keys be reset?

Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, disabling Secure Boot does not clear the keys. You
must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure that
you used to create the Custom Secure Boot Keys, but select to clear or delete all Secure Boot Keys.

a. Turn on or restart the computer, and then quickly press esc.

b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen

instructions.

c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and then

follow the on-screen instructions to continue.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption.

If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without
user intervention. Those select computer models ship with HP Sure Start congured and enabled. HP Sure Start
is congured and already enabled so that most users can use the HP Sure Start default conguration. Advanced
users can customize the default conguration.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support.

ENWW Using HP Sure Start (select products only) 91

92 Chapter 10 Statement of memory volatility ENWW