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Maintenance and Service Guide
HP EliteBook x360 1040 G6 Notebook PC
IMPORTANT! This document is intended for
HP authorized service providers only.
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© Copyright 2019 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
Thunderbolt, and XMM are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the United
States and/or other countries. DisplayPort and
the DisplayPort logo are trademarks owned by
the Video Electronics Standards Association
(VESA) in the United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: July 2019
Document Part Number: L66194-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow
the instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by applicable safety standards.
iii
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iv Safety warning notice
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Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 3
Locating hardware .................................................................................................................................................................... 3
Locating software ..................................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 7
Keyboard area ........................................................................................................................................................................... 8
Touchpad ............................................................................................................................................................... 8
Touchpad settings ........................................................................................................................... 8
Lights ................................................................................................................................................................... 10
Speaker and ngerprint .................................................................................................................................... 11
Special keys ........................................................................................................................................................ 12
Bottom ..................................................................................................................................................................................... 13
Labels ....................................................................................................................................................................................... 14
3 Illustrated parts catalog ........................................................................................................................................................................ 16
Computer major components .............................................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................................... 24
4 Removal and replacement procedures preliminary requirements ................................................................................................ 25
Tools required ......................................................................................................................................................................... 25
Service considerations .......................................................................................................................................................... 25
Plastic parts ........................................................................................................................................................ 25
Cables and connectors ..................................................................................................................................... 25
Drive handling .................................................................................................................................................... 26
Workstation guidelines ..................................................................................................................................... 26
Electrostatic discharge information .................................................................................................................................... 26
Generating static electricity ............................................................................................................................. 27
Preventing electrostatic damage to equipment ........................................................................................... 27
Personal grounding methods and equipment .............................................................................................. 28
Grounding the work area .................................................................................................................................. 28
Recommended materials and equipment ..................................................................................................... 28
Packaging and transporting guidelines .............................................................................................................................. 29
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5 Removal and replacement procedures .............................................................................................................................................. 30
Component replacement procedures ................................................................................................................................. 30
Bottom cover ...................................................................................................................................................... 31
Battery ................................................................................................................................................................. 32
Solid-state drive ................................................................................................................................................ 34
WWAN module ................................................................................................................................................... 35
Speakers ............................................................................................................................................................. 37
Fingerprint reader module cable .................................................................................................................... 38
Fingerprint reader module ............................................................................................................................... 39
NFC module cable .............................................................................................................................................. 40
NFC module ........................................................................................................................................................ 41
Touchpad cable .................................................................................................................................................. 42
Touchpad ............................................................................................................................................................ 43
System board ..................................................................................................................................................... 45
Fan/heat sink assembly .................................................................................................................................... 49
Audio jack board ................................................................................................................................................ 43
Power button board .......................................................................................................................................... 52
Display assembly ............................................................................................................................................... 43
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 55
Using Computer Setup .......................................................................................................................................................... 55
Starting Computer Setup ................................................................................................................................. 55
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ............................... 55
Navigating and selecting in Computer Setup ................................................................................................ 56
Restoring factory settings in Computer Setup ............................................................................................. 56
Updating the BIOS ............................................................................................................................................. 57
Determining the BIOS version ..................................................................................................... 57
Downloading a BIOS update ........................................................................................................ 57
Changing the boot order using the f9 prompt .............................................................................................. 58
TPM BIOS settings (select products only) .......................................................................................................................... 58
Using HP Sure Start (select products only) ........................................................................................................................ 59
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 60
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 61
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ................................................... 61
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings .......................................................... 62
8 Backing up, restoring, and recovering ................................................................................................................................................. 63
Backing up information and creating recovery media ..................................................................................................... 64
Using Windows tools ......................................................................................................................................... 64
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Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 64
Restoring and recovery ......................................................................................................................................................... 65
Restoring, resetting, and refreshing using Windows tools ......................................................................... 65
Recovering using HP Recovery media ............................................................................................................ 65
Changing the computer boot order ................................................................................................................ 65
9 Specications .......................................................................................................................................................................................... 66
Computer specications ........................................................................................................................................................ 66
10 Power cord set requirements ............................................................................................................................................................ 67
Requirements for all countries ............................................................................................................................................ 67
Requirements for specic countries and regions ............................................................................................................. 68
11 Statement of memory volatility ........................................................................................................................................................ 70
Nonvolatile memory usage .................................................................................................................................................. 72
Questions and answers ......................................................................................................................................................... 74
Using HP Sure Start (select models only) .......................................................................................................................... 75
12 Recycling ............................................................................................................................................................................................... 76
Index ............................................................................................................................................................................................................. 77
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1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP EliteBook x360 1040 G6 Notebook PC
Processors ● Intel® Core™ i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor (2400 MHz, 8.0 MB L3 cache,
15 W)
● Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor (2400 MHz, 8.0 MB L3 cache,
15 W)
● Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor (2400 MHz, 6.0 MB L3 cache,
15 W)
● Intel Core i5-8265U 1.60 GHz (turbo up to 3.90 GHz) quad-core processor (2400 MHz, 6.0 MB L3 cache,
15 W)
Graphics Internal graphics: Intel ultrahigh-denition (UHD) Graphics 620 and Intel high-denition (HD) Graphics 620
Panel ● 14.0 inch, ultrahigh-denition (UHD) (3840×2160), brightview, liquid crystal diode (LCD), white light-
emitting diode (WLED), UWVA, 72, 500 nits, eDP+PSR, ultraslim touch screen display assembly
● 14.0 inch, full high-denition (FHD) (1920×1080), antiglare, WLED, UWVA, 72, 950 nits, eDP+PSR, ultraslim
touch screen display assembly with privacy lter
● 14.0 inch, FHD (1920×1080), brightview, WLED, UWVA, 72, 950 nits, eDP+PSR, ultraslim touch screen
display assembly with privacy lter
● 14.0 inch, FHD (1920×1080), antiglare, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim touch screen
display assembly
● 14.0 inch, FHD (1920×1080), brightview, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim touch screen
display assembly
Memory Support for DDR4-2400, 1.2 V system memory
Support for up to 32 GB of system memory in the following congurations:
● 32768 MB (32 GB)
● 16384 MB (16 GB)
● 8192 MB (8 GB)
Storage Support for the following solid-state drives:
● 2 TB, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe), solid-state
drive with triple level cell (TLC)
● 1 TB, PCIe, NVMe, solid-state drive with TLC
● 512 GB, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
● 256 GB, PCIe, NVMe, solid-state drive with TLC
● 256 GB, M.2, SATA-3, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
● 256 GB, PCIe, NVMe, value solid-state drive
● 128 GB, M.2, SATA-3 solid-state drive with TLC
Audio and video Camera: HP FHD 1080p infrared camera
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Table 1-1 Product components and their descriptions (continued)
Category Description
Audio and video
(continued)
Wireless Near-eld communcations (NFC) options:
Power requirements Support for a 4 cell, 56 Wh, 3.75 Ah, Li-Ion battery
Microphones: Dual-array microphone
NFC module attaches to keyboard/top cover
Single antenna built into touchpad
Support for the Mirage WNC XRAV-1 NFC module with 1 antenna
Support for Out-of-Band Manageability and AMT enabled
Wireless local area network (WLAN) options:
WLAN module integrated onto the system board
Dual PCIe WLAN antennas built into display assembly
Support for the Intel 8265 ac 2×2 +Bluetooth® 4.2 M.2 non-vPro PCI-e+USB WW WLAN module with 2 antennas
Wireless wid area network (WWAN) options:
WWAN module slot built onto the system board
Dual PCIe WWAN antennas built into display assembly
Support for the HP IT4210 LTE/HSPA+ M.2 WWAN module with GPS and Intel XMM™ 7360 LTE Advanced M.2
WWAN module with GPS WWAN modules
Support for 65 W (non-PFC, slim, USB Type-C, straight, 1.8 m) and 65 W (non-PFC, USB Type-C, RC, 1.8 m)
AC adapters
Support for a 1.00 m, FDH, Prime, Sticker power cord with a C5 connector in 15 countries and regions
Support for a 1.00 m, FX, Prime, Sticker power cord with a C5 connector in Japan
Operating system ● Windows 10 Enterprise 64-bit
● Windows 10 Enterprise 64-bit LTSC
● Windows 10 Home 64-bit Advanced
● Windows 10 Home 64-bit Advanced Single Language
● Windows 10 Home 64-bit High-End Chinese Market CPPP
● Windows 10 Home 64-bit Plus
● Windows 10 Home 64-bit Plus Single Language
● Windows 10 Home 64-bit Plus Single Language APAC EM PPP
● Windows 10 Home 64-bit Plus Single Language India Market PPP
● Windows 10 Home 64-bit Plus Single Language Indonesia Market PPP
● Windows 10 Professional 64-bit
● Windows 10 Professional 64-bit CBB
● Windows 10 Professional 64-bit Chinese Market
● Windows 10 Professional 64-bit StF MSNA Plus
● FreeDOS 3.0
2 Chapter 1 Product description
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2 External component identication
The computer features top-rated components. This chapter provides details about the computer components,
where they're located, and how they work.
NOTE: Actual computer color, features, feature locations, and icon labels may vary from images depicted.
Locating hardware
To nd out what hardware is installed on the computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on the computer:
▲ Right-click the Start button, and then select Apps and Features.
Locating hardware 3
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Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
(3) USB Type-C power connector and Thunderbolt™
ports with HP Sleep and Charge (2)
(4) HDMI port Connects an optional video or audio device, such as a high-
(5) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
Connect AC adapters that have a USB Type-C connector, supplying
power to the computer and, if needed, charging the computer
battery.
– and –
Even when the computer is o, connect and charge most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-speed
data transfer.
– and –
Connect display devices that have a USB Type-C connector,
providing DisplayPort™ output.
NOTE: The computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may
be required.
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
4 Chapter 2 External component identication
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Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) Power button ● When the computer is o, press the button to turn on
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
(4) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Left side 5
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Table 2-2 Left-side components and their descriptions (continued)
Component Description
(5) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(6) Nano SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
6 Chapter 2 External component identication
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Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with WWANs.
(3) Camera light(s) On: One or more cameras are in use.
(4) Internal microphones (2) Record sound.
(5) Camera(s) Allow(s) you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(6) Camera privacy cover When closed, the camera privacy cover conceals the camera.
● To reveal the camera, slide the cover to the left.
● To conceal the camera, slide the cover to the right.
(7) Ambient light sensor Adjusts the brightness of the display, depending on the ambient light.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 7
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Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the Touchpad button.
– or –
▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads nger gestures to move the pointer or activate items on
(2) Left touchpad button Functions like the left button on an external mouse.
(3) NFC tapping area and antenna*
(select products only)
(4) Right touchpad button Functions like the right button on an external mouse.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
8 Chapter 2 External component identication
the screen.
Allows information to be shared wirelessly when this area is
tapped with an NFC-enabled device.
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Table 2-4 Touchpad components and their descriptions (continued)
Component Description
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area 9
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Lights
Table 2-5 Light components and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Fn lock light On: The fn key is locked.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(4) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a WLAN device and/or a
Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) Sharing or presenting light On: Sharing is on.
(8) Call answer light On: Call answer is on.
(9) Call end light On: Call end is on.
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Speaker and ngerprint
Table 2-6 Speaker and ngerprint components and their descriptions
Component Description
(1) Speakers Produce sound.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
Keyboard area 11
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Special keys
Table 2-7 Special key components and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o.
12 Chapter 2 External component identication
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Bottom
Table 2-8 Bottom components and their descriptions
Component Description
(1) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Speakers (2) Produce sound.
Bottom 13
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Labels
The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify the computer. When contacting support, the
serial number, the product number, or the model number may be requested. Locate this information
before contacting support.
The service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on the computer.
Table 2-9 Service label components
Item Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-10 Service label components
Item Component
(1) HP product name
(2) Product ID
14 Chapter 2 External component identication
Page 23
Table 2-10 Service label components (continued)
Item Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
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3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.
NOTE: Details about the computer, including model number, serial number, product identication, and length
of warranty, are on the service tag at the bottom of the computer. See Labels on page 14 for details.
16 Chapter 3 Illustrated parts catalog
Page 25
Computer major components 17
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Table 3-1 Computer components and spare part information
Item Component Spare part number
(1) 14.0 inch touch screen, LCD, WLED, UWVA, 72, eDP+PSR, ultraslim display assembly:
UHD (3840×2160), brightview, 550 nits display assembly for use with computer models
equipped with WWAN capability (includes left and right WWAN antenna cables
and transceivers)
FHD (1920×1080), antiglare, 950 nits display assembly with privacy lter for use with
computer models equipped with WWAN capability (includes left and right WWAN antenna
cables and transceivers)
FHD (1920×1080), antiglare, 950 nits display assembly with privacy lter for use with
computer models equipped with WLAN capability (includes left and right WLAN antenna
cables and transceivers)
FHD (1920×1080), antiglare, 400 nits low power display assembly for use with computer
models equipped with WWAN capability (includes left and right WWAN antenna cables
and transceivers)
FHD (1920×1080), antiglare, 400 nits low power display assembly for use with computer
models equipped with WLAN capability (includes left and right WLAN antenna cables
and transceivers)
FHD (1920×1080), antiglare display assembly for use with computer models equipped with
WWAN capability (includes left and right WWAN antenna cables and transceivers)
FHD (1920×1080), antiglare display assembly for use with computer models equipped with
WLAN capability (includes left and right WLAN antenna cables and transceivers)
FHD (1920×1080), brightview, 950 nits display assembly with privacy lter for use with
computer models equipped with WWAN capability (includes left and right WWAN antenna
cables and transceivers)
FHD (1920×1080), brightview, 950 nits display assembly with privacy lter for use with
computer models equipped with WLAN capability (includes left and right WLAN antenna
cables and transceivers)
L62993-001
L62989-001
L62992-001
L62988-001
L62987-001
L62984-001
L62983-001
L62991-001
L62990-001
FHD (1920×1080), brightview, 400 nits low power display assembly for use with computer
models equipped with WWAN capability (includes left and right WWAN antenna cables
and transceivers)
FHD (1920×1080), brightview, 400 nits low power display assembly for use with computer
models equipped with WLAN capability (includes left and right WLAN antenna cables
and transceivers)
FHD (1920×1080), brightview display assembly for use with computer models equipped
with WWAN capability (includes left and right WWAN antenna cables and transceivers)
FHD (1920×1080), brightview display assembly for use with computer models equipped
with WLAN capability (includes left and right WLAN antenna cables and transceivers)
(2) Keyboard/top cover with backlight and privacy lter (includes backlight cable and keyboard cable):
For use in Belgium L66882-A41
For use in Brazil L66882-201
For use in Bulgaria L66882-261
For use in Canada L66882-DB1
For use in the Czech Republic and Slovakia L66882-FL1
For use in Denmark L66882-081
L62986-001
L62985-001
L62982-001
L62981-001
18 Chapter 3 Illustrated parts catalog
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Table 3-1 Computer components and spare part information (continued)
Item Component Spare part number
For use in Denmark, Finland, and Norway L66882-DH1
For use in France L66882-051
For use in Germany L66882-041
For use in Greece L66882-151
For use in Hungary L66882-211
For use in Iceland L66882-DD1
For use in India L66882-D61
For use in Israel L66882-BB1
For use in Italy L66882-061
For use in Japan L66882-291
For use in Latin America L66882-161
For use in the Netherlands L66882-B31
For use in Northwest Africa L66882-FP1
For use in Norway L66882-091
For use in Portugal L66882-B31
For use in Romania L66882-271
For use in Russia L66882-251
For use in Saudi Arabia L66882-171
For use in Slovenia L66882-BA1
For use in South Korea L66882-AD1
For use in Spain L66882-071
For use in Sweden and Finland L66882-B71
For use in Switzerland L66882-BG1
For use in Taiwan L66882-AB1
For use in Thailand L66882-281
For use in Turkey L66882-141
For use in Turkey-F L66882-541
For use in the United Kingdom L66882-031
For use in the United States L66882-001
Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
For use in Belgium L66881-A41
For use in Brazil L66881-201
For use in Bulgaria L66881-261
Computer major components 19
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Table 3-1 Computer components and spare part information (continued)
Item Component Spare part number
For use in Canada L66881-DB1
For use in the Czech Republic and Slovakia L66881-FL1
For use in Denmark L66881-081
For use in Denmark, Finland, and Norway L66881-DH1
For use in France L66881-051
For use in Germany L66881-041
For use in Greece L66881-151
For use in Hungary L66881-211
For use in Iceland L66881-DD1
For use in India L66881-D61
For use in Israel L66881-BB1
For use in Italy L66881-061
For use in Japan L66881-291
For use in Latin America L66881-161
For use in the Netherlands L66881-B31
For use in Northwest Africa L66881-FP1
For use in Norway L66881-091
For use in Portugal L66881-B31
For use in Romania L66881-271
For use in Russia L66881-251
For use in Saudi Arabia L66881-171
For use in Slovenia L66881-BA1
For use in South Korea L66881-AD1
For use in Spain L66881-071
For use in Sweden and Finland L66881-B71
For use in Switzerland L66881-BG1
For use in Taiwan L66881-AB1
For use in Thailand L66881-281
For use in Turkey L66881-141
For use in Turkey-F L66881-541
For use in the United Kingdom L66881-031
For use in the United States L66881-001
(3) SIM slot bezel (included in the Hardware Kit, spare part number L63022-001)
20 Chapter 3 Illustrated parts catalog
Page 29
Table 3-1 Computer components and spare part information (continued)
Item Component Spare part number
(4a) Touchpad (includes rubber padding, does not include cable):
Equipped with NFC module antenna (includes adhesive) L62975-001
Not equipped with NFC module antenna L62974-001
(4b) Touchpad cable (included in the Cable Kit, spare part number L62980-001; includes adhesive)
(5a) NFC module (does not include cable; includes adhesive) L41023-001
(5b) NFC module cable (included in the Cable Kit, spare part number L62980-001; includes adhesive)
(6a) Fingerprint reader module (does not include bracket or cable) L62996-001
(6b) Fingerprint reader module bracket (included in the Hardware Kit, spare part number L63022-001)
(6c) Fingerprint reader module cable (included in the Cable Kit, spare part number L62980-001; includes adhesive)
(7) Speaker Kit (includes left and right speakers, cables, and rubber isolators) L62976-001
(8) System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 32 GB of system memory, and the Windows 10 and OSR operating systems
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 32 GB of system memory, and the OSR operating system
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 16 GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 16 GB of system memory, and a non-Windows operating system
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 8 GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 8 GB of system memory, and a non-Windows operating system
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 32 GB of system memory, and the Windows 10 and OSR operating systems
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 32 GB of system memory, and the OSR operating system
L63010-601
L63010-001
L63009-601
L63009-001
L63008-601
L63008-001
L70102-601
L70102-001
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 16 GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 16 GB of system memory, and a non-Windows operating system
Computer major components 21
L63007-601
L63007-001
Page 30
Table 3-1 Computer components and spare part information (continued)
Item Component Spare part number
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 8 GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor
(2400 MHz, 8.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 8 GB of system memory, and a non-Windows operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 16 GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 16 GB of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 8 GB of system memory, and the Windows 10 and OSR operating systems
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 8 GB of system memory, and the OSR operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 8 GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with
UMA memory, 8 GB of system memory, and the Windows 10 operating system
L63003-601
L63003-001
L63000-601
L63000-001
L70103-601
L70103-001
L63001-601
L63001-001
Equipped with an Intel Core i5-8265U 1.60 GHz (turbo up to 3.90 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 16 GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8265U 1.60 GHz (turbo up to 3.90 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 16 GB of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-8265U 1.60 GHz (turbo up to 3.90 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 8 GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8265U 1.60 GHz (turbo up to 3.90 GHz) quad-core processor
(2400 MHz, 6.0 MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with
UMA memory, 8 GB of system memory, and a non-Windows 10 operating system
(9) Power button board (includes cable and spacer) L62997-001
(10a) Audio jack board (includes cable) L63023-001
(10b) Audio jack board cable (included in the audio jack board spare part kit, spare part number L63023-001)
(11) Fan/heat sink assembly (includes fan cables and replacement thermal material) L62995-001
(12) WWAN module:
HP IT4210 LTE/HSPA+ M.2 WWAN module with GPS L15398-006
Intel XMM 7360 LTE Advanced M.2 WWAN module with GPS L27188-005
(13) Solid-state drive:
L62998-601
L62998-001
L63006-601
L63006-001
22 Chapter 3 Illustrated parts catalog
Page 31
Table 3-1 Computer components and spare part information (continued)
Item Component Spare part number
2 TB, PCIe, NVMe solid-state drive with TLC L63021-001
1 TB, PCIe, NVMe solid-state drive with TLC L63020-001
512 GB, PCIe, NVMe solid-state drive with TLC L63017-001
512 GB, PCIe, NVMe, value solid-state drive L63018-001
512 GB, PCIe, NVMe, SED solid-state drive with TLC and OPAL2 L63016-001
512 GB, PCIe, NVMe solid-state drive with 32 GB 3D XP L63019-001
256 GB, PCIe, NVMe solid-state drive with TLC L63013-001
256 GB, PCIe, NVMe, value solid-state drive L63015-001
256 GB, M.2 SATA-3, SED solid-state drive with TLC and OPAL2 L63014-001
128 GB, M.2 SATA-3 solid-state drive with TLC L63012-001
(14) Battery (4 cell, 56 Wh, 3.75 Ah, Li-Ion; includes cable) L07041-855
(15) Bottom cover (includes magnets and front and rear rubber foot strips):
For use only on computer models equipped with WLAN capability L62977-001
For use only on computer models equipped with WWAN capability L62978-001
Computer major components 23
Page 32
Miscellaneous parts
Table 3-2 Miscellaneous components and spare part information
Component Spare part number
AC adapter:
65 W AC adapter (non-PFC, slim, USB Type-C, straight, 1.8 m) L04650-850
65 W AC adapter (non-PFC, USB Type-C, RC, 1.8 m) L32392-001
Cable Kit (includes ngerprint reader module cable, NFC module cable, and touchpad cable) L62980-001
Duck head adapter:
For use in Europe and South Korea 854703-001
For use in North America L44792-001
For use in South Korea L44793-001
For use in the United States L854702-001
Hardware Kit (includes ngerprint reader module bracket, SIM slot bezel, speaker insulator, and acetate
cloth tape)
Pen (Wacom AES 2.0 with application launch button) L63024-001
Power cord (C5 connector, 1.00 m, FDH, Prime, Sticker):
For use in Argentina L36815-001
For use in Australia L36816-001
For use in Brazil L44789-001
For use in Denmark L36817-001
For use in Europe L36818-001
For use in India L36820-001
For use in Israel L36819-001
For use in Italy L44788-001
For use in North America L36822-001
For use in the People’s Republic of China L36823-001
For use in South Africa L36824-001
For use in Switzerland L36825-001
For use in Taiwan L36827-001
L63022-001
For use in Thailand L36826-001
For use in the United Kingdom L36828-001
Power cord (C5 connector, 1.00 m, FX, Prime, Sticker) for use in Japan L19347-001
Screw Kit L62979-001
24 Chapter 3 Illustrated parts catalog
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4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
● Torx T5 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.
Tools required 25
Page 34
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is o or in Hibernation, turn the computer on, and then shut it down through the operating
system.
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
● Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive
tray is closed.
● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
● Avoid dropping drives from any height onto any surface.
● After removing a hard drive or an optical drive, place it in a static-proof bag.
● Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
● Avoid exposing a drive to temperature extremes or liquids.
● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn o power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive devices
or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to
electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly throughout a normal
cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its
life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains
enough power to alter device parameters or melt silicon junctions.
26 Chapter 4 Removal and replacement procedures preliminary requirements
Page 35
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
● Dierent activities generate dierent amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Electronic components can then be packaged together inside plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
Electrostatic discharge information 27
Page 36
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide
proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and t
snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most
types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with a
maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn o power and input signals before inserting and removing connectors or test equipment.
● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
1,500
7,500
15,000
Materials and equipment that are recommended for use in preventing static electricity include:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or oor mats with hard tie to ground
28 Chapter 4 Removal and replacement procedures preliminary requirements
Page 37
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Packaging and transporting guidelines 29
Page 38
5 Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of your computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
30 Chapter 5 Removal and replacement procedures
Page 39
Bottom cover
NOTE: The bottom cover spare part kit includes magnets and front and rear rubber foot strips.
Description Spare part number
For use only on computer models equipped with WLAN capability L62977-001
For use only on computer models equipped with WWAN capability L62978-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
Remove the bottom cover:
1. Turn the computer upside down with the front toward you.
2. Remove the six Torx5 M2.0×5.0 screws that secure the bottom cover to the computer.
the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
3. Use a case utility tool (1) or similar thin plastic tool to separate the front edge of the bottom cover from
the keyboard/top cover.
Component replacement procedures 31
Page 40
Battery
4. Remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
Description Spare part number
4 cell, 56 WHr, 3.75 AHr, Li-ion battery (includes cable) L07041-855
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the ve Phillips M2.0×4.2 screws (2) that secure the battery to the keyboard/top cover.
32 Chapter 5 Removal and replacement procedures
Page 41
3. Remove the battery (3).
Reverse this procedure to install the battery.
Component replacement procedures 33
Page 42
Solid-state drive
Description Spare part number
2 TB, PCIe, NVMe solid-state drive with TLC L63021-001
1 TB, PCIe, NVMe solid-state drive with TLC L63020-001
512 GB, PCIe, NVMe solid-state drive with TLC L63017-001
512 GB, PCIe, NVMe, value solid-state drive L63018-001
512 GB, PCIe, NVMe, SED solid-state drive with TLC and OPAL2 L63016-001
512 GB, PCIe, NVMe solid-state drive with 32 GB 3D XP L63019-001
256 GB, PCIe, NVMe solid-state drive with TLC L63013-001
256 GB, PCIe, NVMe, value solid-state drive L63015-001
256 GB, M.2 SATA-3, SED solid-state drive with TLC and OPAL2 L63014-001
128 GB, M.2 SATA-3 solid-state drive with TLC L63012-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Disconnect the battery cable from the system board (see Battery on page 32).
Remove the solid-state drive:
1. Remove the slotted Torx M2.0×2.4 screw (1) that secures the solid-state drive to the system board.
2. Remove the solid-state drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to install the solid-state drive.
34 Chapter 5 Removal and replacement procedures
Page 43
WWAN module
Description Spare part number
HP IT4210 LTE/HSPA+ M.2 WWAN module with GPS L15398-006
Intel XMM 7360 LTE Advanced M.2 WWAN module with GPS L27188-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Disconnect the battery cable from the system board (see Battery on page 32).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The WWAN antenna cable labeled 5/MAIN connects to the WWAN module Main terminal. The
WWAN antenna cable labeled 6/AUX connects to the WWAN module Aux terminal.
2. Remove the Phillips M2.0×2.4 screw (2) that secures the WWAN module to the system board. (The WWAN
module tilts up.)
Component replacement procedures 35
Page 44
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with notches to prevent incorrect insertion.
Reverse this procedure to install the WWAN module.
36 Chapter 5 Removal and replacement procedures
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Speakers
Description Spare part number
Speaker Kit (includes left and right speakers, cables, and rubber isolators) L62976-001
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Detach the speaker cable (2) from the keyboard/top cover. (The speaker cable is attached to
the system board with tape.)
3. Remove the four Phillips M2.0×2.4 screws (3) that secure the speakers to the keyboard/top cover.
4. Remove the speakers (4).
NOTE: When removing the speakers, make note of the location and condition of the four rubber
isolators (5). These isolators are critical to the performance of the speakers. The absence of these isolators
or damage to them can degrade the speaker performance.
Reverse this procedure to install the speakers.
Component replacement procedures 37
Page 46
Fingerprint reader module cable
NOTE: The ngerprint reader module cable is included in the Cable Kit, spare part number L62980-001.
Before removing the ngerprint reader module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
Remove the ngerprint reader module cable:
1. Release the zero insertion force (ZIF) connector (1) to which ngerprint reader module cable is connected,
and then disconnect the ngerprint reader module cable from the system board.
2. Release the ZIF connector (2) to which ngerprint reader module cable is connected, and then disconnect
the ngerprint reader module cable from the ngerprint reader module.
3. Detach the ngerprint reader module cable (3) from the keyboard/top cover. (The ngerprint reader
module cable is attached to the system board with adhesive.)
4. Remove the ngerprint reader module cable (4).
Reverse this procedure to install the ngerprint reader module cable.
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Fingerprint reader module
NOTE: The ngerprint reader module spare part kit does not include the ngerprint reader module cable. The
ngerprint reader module cable is included in the Cable Kit, spare part number L62980-001.
Description Spare part number
Fingerprint reader module L62996-001
Before removing the ngerprint reader module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
Remove the ngerprint reader module:
1. Release the ZIF connector (1) to which the ngerprint reader module cable is connected, and then
disconnect the ngerprint reader module cable from the system board.
2. Detach the ngerprint reader module cable (2) from the keyboard/top cover. (The ngerprint reader
module cable is attached to the keyboard/top cover with adhesive.)
3. Remove the Phillips M2.0×2.4 screw (3) that secures the ngerprint reader module and bracket to
the keyboard/top cover.
4. Remove the ngerprint reader module bracket (4).
The ngerprint reader module bracket is included in the Hardware Kit, spare part number L63022-001.
5. Remove the ngerprint reader module (5) and cable.
Reverse this procedure to install the ngerprint reader module.
Component replacement procedures 39
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NFC module cable
NOTE: The NFC module cable is included in the Cable Kit, spare part number L62980-001.
Before removing the NFC module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
Remove the NFC module cable:
1. Release the ZIF connector (1) to which NFC module cable is connected, and then disconnect the NFC
module cable from the system board.
2. Release the ZIF connector (2) to which NFC module cable is connected, and then disconnect the NFC
module cable from the NFC module.
3. Detach the NFC module cable (3) from the keyboard/top cover. (The NFC module cable is attached to
the system board with adhesive.)
4. Remove the NFC module cable (4).
Reverse this procedure to install the NFC module cable.
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NFC module
NOTE: The NFC module spare part kit does not include the NFC module cable. The NFC module cable is
included in the Cable Kit, spare part number L62980-001.
Description Spare part number
NFC module L41023-001
Before removing the NFC module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
Remove the NFC module:
1. Release the ZIF connector (1) to which the NFC module cable is connected, and then disconnect the NFC
the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
module cable from the system board.
2. Detach the NFC module cable (2) from the keyboard/top cover. (The NFC module cable is attached to
the keyboard/top cover with adhesive.)
3. Release the ZIF connector (3) to which the NFC module antenna cable is connected, and then disconnect
the NFC module antenna cable from the NFC module.
4. Detach the NFC module (4) from the keyboard/top cover. (The NFC module is attached to the keyboard/
top cover with adhesive.)
5. Remove the NFC module and cable.
Reverse this procedure to install the NFC module.
Component replacement procedures 41
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Touchpad cable
NOTE: The touchpad cable is included in the Cable Kit, spare part number L62980-001.
Before removing the touchpad cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
Remove the touchpad cable:
1. Fold back the padding (1) the covers the touchpad.
2. Release the ZIF connector (2) to which touchpad cable is connected, and then disconnect
the touchpad cable from the system board.
3. Release the ZIF connector (3) to which touchpad cable is connected, and then disconnect
the touchpad cable from the touchpad.
4. Detach the touchpad cable (4) from the keyboard/top cover. (The touchpad cable is attached to
the keyboard/top cover with adhesive.)
5. Remove the touchpad cable (3).
Reverse this procedure to install the touchpad cable.
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Touchpad
NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is included in
the Cable Kit, spare part number L62980-001.
NOTE: The touchpad spare part includes rubber padding.
Before removing the touchpad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
Description Spare part number
Equipped with NFC module antenna (includes adhesive) L62975-001
Not equipped with NFC module antenna L62974-001
the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Remove the touchpad:
1. Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect
the touchpad cable from the system board.
2. Detach the touchpad cable (2) from the keyboard/top cover. (The touchpad cable is attached to
the keyboard/top cover with adhesive.)
3. Release the ZIF connector (3) to which the NFC module antenna cable is connected, and then disconnect
the NFC module antenna cable from the NFC module.
4. Detach the NFC module antenna cable (4) from the keyboard/top cover. (The NFC module antenna cable is
attached to the keyboard/top cover with adhesive.)
5. Remove the six Phillips M2.0×2.4 screws (5) that secure the touchpad to the keyboard/top cover.
Component replacement procedures 43
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6. Remove the touchpad (6).
Reverse this procedure to install the touchpad.
44 Chapter 5 Removal and replacement procedures
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System board
NOTE: The system board spare part kit includes a processor and replacement thermal material.
Description Spare part number
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 32 GB of system
memory, and the Windows 10 and OSR operating systems
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 32 GB of system
memory, and the OSR operating system
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 16 GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 16 GB of system
memory, and a non-Windows operating system
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 8 GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8665U 1.90 GHz (turbo up to 4.80 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 8 GB of system
memory, and a non-Windows operating system
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 32 GB of system
memory, and the Windows 10 and OSR operating systems
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 32 GB of system
memory, and the OSR operating system
L63010-601
L63010-001
L63009-601
L63009-001
L63008-601
L63008-001
L70102-601
L70102-001
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 16 GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 16 GB of system
memory, and a non-Windows operating system
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 8 GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8565U 1.80 GHz (turbo up to 4.60 GHz) quad-core processor (2400 MHz, 8.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 8 GB of system
memory, and a non-Windows operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 16 GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 16 GB of system
memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 8 GB of system
memory, and the Windows 10 and OSR operating systems
L63007-601
L63007-001
L63003-601
L63003-001
L63000-601
L63000-001
L70103-601
Component replacement procedures 45
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Description Spare part number
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 8 GB of system
memory, and the OSR operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 8 GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8365U 1.60 GHz (turbo up to 4.10 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 UHD graphics subsystem controller with UMA memory, 8 GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8265U 1.60 GHz (turbo up to 3.90 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 16 GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8265U 1.60 GHz (turbo up to 3.90 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 16 GB of system
memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-8265U 1.60 GHz (turbo up to 3.90 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 8 GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8265U 1.60 GHz (turbo up to 3.90 GHz) quad-core processor (2400 MHz, 6.0
MB L3 cache, 15 W), the Intel 620 HD graphics subsystem controller with UMA memory, 8 GB of system
memory, and a non-Windows 10 operating system
L70103-001
L63001-601
L63001-001
L62998-601
L62998-001
L63006-601
L63006-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
When replacing the system board, be sure to remove the solid-state drive (see Solid-state drive on page 34)
and the fan/heat sink assembly (see Fan/heat sink assembly on page 49) from the defective system board
and install them on the replacement system board.
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Webcam cable
(2) WLAN antenna cables
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black
WLAN antenna cable connects to the WLAN module #2/Aux terminal.
NOTE: Release the WLAN antenna cables from the retention clips (3) built into the fan/heat
sink assembly.
(4) WWAN antenna cables
46 Chapter 5 Removal and replacement procedures
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NOTE: The #5/blue WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/ red
WWAN antenna cable connects to the WWAN module #6/Aux terminal.
(5) Display panel cable cable
(6) Audio jack board ZIF connector cable
(7) Power button board ZIF connector cable
(8) Speaker cable
(9) Touchpad ZIF connector cable
(10) Keyboard backlight ZIF connector cable
(11) Keyboard ZIF connector cable
(12) NFC module ZIF connector cable
(13) Fingerprint reader module ZIF connector cable
2. Remove the six Phillips M2.0×4.2 screws (1) that secure the system board to the keyboard/top cover.
3. Remove the two Phillips M2.0×5.7 screws (2) that secure the system board to the keyboard/top cover.
Component replacement procedures 47
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4. Loosen the two Phillips M2.0×5.8 captive screws (3) that secure the system board to the keyboard/
top cover.
5. Lift the front edge of the system board (1) until it rests at an angle.
6. Slide the system board (2) up and forward until it is clear of the keyboard/top cover.
7. Remove the system board.
Reverse this procedure to install the system board.
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Fan/heat sink assembly
Description Spare part number
Fan/heat sink assembly (includes fan cables and replacement thermal material) L62995-001
Before removing the fan/heat sink assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
6. Remove the system board (see System board on page 45).
Remove the fan/heat sink assembly:
1. Disconnect the fan cables (1) from the system board.
2. Loosen the four Phillips M2.0×5.8 captive screws (2) that secure the fan/heat sink assembly to
the system board.
3. Loosen the four Phillips M2.0×3.4 captive screws (3) that secure the fan/heat sink assembly to
the system board.
4. Remove the fan/heat sink assembly (4).
Component replacement procedures 49
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NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board components each time the fan/heat sink assembly is removed. Replacement
thermal material is included with the fan/heat sink assembly and system board spare part kits. Thermal paste is
used on the processor (1) and the fan/heat sink assembly section (2) that services it.
Reverse this procedure to install the fan/heat sink assembly.
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Audio jack board
Description Spare part number
Audio jack board (includes cable) L63023-001
Before removing the audio jack board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
6. Remove the system board (see System board on page 45).
Remove the audio jack board:
1. Remove the Phillips M2.0×2.4 screw (1) that secures the audio jack board to the keyboard/top cover.
2. Lift the left side of the audio jack board (2) until it rests at an angle.
3. Remove the audio jack board and cable.
Reverse this procedure to install the audio jack board and cable.
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Power button board
Description Spare part number
Power button board (includes cable and spacer) L62997-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
6. Remove the system board (see System board on page 45).
Remove the power button board:
1. Remove the power button board spacer (1).
2. Remove the power button board (2) and cable.
Reverse this procedure to install the power button board.
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Display assembly
Description Spare part number
14.0 inch touch screen, LCD, WLED, UWVA, 72, eDP+PSR, ultraslim display assembly:
UHD (3840×2160), brightview, 550 nits display assembly for use with computer models equipped with
WWAN capability (includes left and right WWAN antenna cables and transceivers)
FHD (1920×1080), antiglare, 950 nits display assembly with privacy lter for use with computer models
equipped with WWAN capability (includes left and right WWAN antenna cables and transceivers)
FHD (1920×1080), antiglare, 950 nits display assembly with privacy lter for use with computer models
equipped with WLAN capability (includes left and right WLAN antenna cables and transceivers)
FHD (1920×1080), antiglare, 400 nits low power display assembly for use with computer models equipped
with WWAN capability (includes left and right WWAN antenna cables and transceivers)
FHD (1920×1080), antiglare, 400 nits low power display assembly for use with computer models equipped
with WLAN capability (includes left and right WLAN antenna cables and transceivers)
FHD (1920×1080), antiglare display assembly for use with computer models equipped with WWAN
capability (includes left and right WWAN antenna cables and transceivers)
FHD (1920×1080), antiglare display assembly for use with computer models equipped with WLAN
capability (includes left and right WLAN antenna cables and transceivers)
FHD (1920×1080), brightview, 950 nits display assembly with privacy lter for use with computer models
equipped with WWAN capability (includes left and right WWAN antenna cables and transceivers)
FHD (1920×1080), brightview, 950 nits display assembly with privacy lter for use with computer models
equipped with WLAN capability (includes left and right WLAN antenna cables and transceivers)
FHD (1920×1080), brightview, 400 nits low power display assembly for use with computer models
equipped with WWAN capability (includes left and right WWAN antenna cables and transceivers)
FHD (1920×1080), brightview, 400 nits low power display assembly for use with computer models
equipped with WLAN capability (includes left and right WLAN antenna cables and transceivers)
L62993-001
L62989-001
L62992-001
L62988-001
L62987-001
L62984-001
L62983-001
L62991-001
L62990-001
L62986-001
L62985-001
FHD (1920×1080), brightview display assembly for use with computer models equipped with WWAN
capability (includes left and right WWAN antenna cables and transceivers)
FHD (1920×1080), brightview display assembly for use with computer models equipped with WLAN
capability (includes left and right WLAN antenna cables and transceivers)
L62982-001
L62981-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 32).
6. Remove the system board (see System board on page 45).
Remove the display assembly:
1. Remove the six Phillips M2.5×5.7 screws that secure the display hinges to the keyboard/top cover.
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2. Swing the display assembly (1) back and around until it is in the upright position.
3. Separate the display assembly (2) from the keyboard/top cover and remove the display assembly.
Reverse this procedure to install the display assembly.
54 Chapter 5 Removal and replacement procedures
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6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system
and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must rst
disable FastBoot.
1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Clear the check box for Fast Boot.
3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow
the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Using Computer Setup 55
Page 64
Navigating and selecting in Computer Setup
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use
the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
● To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 55.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults
and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow
the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
56 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
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Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on the computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 55.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 57.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to locate
the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.
Using Computer Setup 57
Page 66
NOTE: If you connect your computer to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is
complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not
be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 55.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
58 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
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Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS for
attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 59
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7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must
use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP
PC Hardware Diagnostics (UEFI) to a USB device on page 61.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-
screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
60 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
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Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe les
are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
3. Enter the product name or number.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you
want.
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only)
Your computer supports Remote HP PC Hardware Diagnostics (UEFI). This is a rmware (BIOS) feature that
downloads HP PC Hardware Diagnostics UEFI to your computer.
It executes the diagnostics on your computer, and then may upload results to a precongured server.
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP
website or from a server that has been precongured for use. Your computer does not require
the traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61
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Customizing Remote HP PC Hardware Diagnostics (UEFI) settings
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to congure a server for remote
diagnostics or to customize which diagnostic tests are run, go to
product, and then follow the on-screen instructions.
http://www.hp.com/support. Select Find your
62 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
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8 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for
most products:
● Backing up your personal information—You can use Windows tools to back up your personal information
(see Using Windows tools on page 64).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools
on page 64).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (select
products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create
recovery media (select products only) on page 64.
● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 64).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
63
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Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and
recovery media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive,
as follows:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
64 Chapter 8 Backing up, restoring, and recovering
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Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, (see Using
Windows tools on page 64).
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were installed
at the factory. On select products, it can be created on a bootable USB
Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media
(select products only) on page 64.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
ash drive using the HP Cloud Recovery
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
– or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-
screen instructions.
Restoring and recovery 65
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9 Specications
Computer specications
Metric U.S.
Dimensions
Width 38.56 cm 15.18 in
Depth 25.8 cm 10.15 in
Height (front to back) 2.26 cm .89 in
Weight 2.09 or 2.29 kg (depending on
conguration)
Input power
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
19 V dc @ 4.62 A – 90 W
19.5 V dc @ 2.31 – 45 W (select models only)
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
4.61 lb or 5.05 (depending on
conguration)
66 Chapter 9 Specications
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10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac,
or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or
250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 67
Page 76
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
68 Chapter 10 Power cord set requirements
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Country/region Accredited agency Applicable note number
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall plug)
must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be
on each element. Corset approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,
and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL
and CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
Requirements for specic countries and regions 69
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11 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.
HP Business computer products that use Intel-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system, personal
data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the computer, including the nonvolatile memory
found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
conguration.
a. Turn on or restart the computer, and then quickly press esc.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to
restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection
to return to the prior menu.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under
the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for
DriveLock password on restart. Select OK to proceed.
70 Chapter 11 Statement of memory volatility
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h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning
message.
The computer will reboot.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader, one
or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or
tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then
follow the on-screen instructions to continue.
– or –
● Clear the contents of the drive using the following Disk Sanitizer commands steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then
follow the on-screen instructions to continue.
71
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Nonvolatile memory usage
Nonvolatile
Memory Type Amount (Size)
HP Sure Start ash
(select models
only)
Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory
8 MBytes No Yes Provides
256 Bytes No Yes Stores system
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose of
this memory?
protected
backup of
critical System
BIOS code, EC
rmware,
and critical
computer
conguration
data for select
platforms that
support HP Sure
Start.
For more
information, see
Using HP Sure
Start (select
models only)
on page 75.
date and time
and noncritical
data.
How is data input into this
memory?
Data cannot be written to this
device via the host processor.
The content is managed solely
by the HP Sure Start
Embedded Controller.
RTC battery backed-up CMOS
is programmed using
the Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
How is this memory writeprotected?
This memory is protected
by the HP Sure Start
Embedded Controller.
This memory is not writeprotected.
Controller (NIC)
EEPROM
DIMM Serial
Presence Detect
(SPD) conguration
data
System BIOS 9 MBytes Yes Yes Stores system
64 KBytes (not
customer
accessible)
256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)
No Yes Stores NIC
conguration
and NIC
rmware.
No Yes Stores memory
module
information.
BIOS code
and computer
conguration
data.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
DIMM SPD is programmed by
the memory vendor.
System BIOS code is
programmed at the factory.
Code is updated when
the system BIOS is updated.
Conguration data
and settings are input using
the Computer Setup (BIOS) or
a custom utility.
A utility is required to
write data to this memory
and is available from
the NIC vendor. Writing
data to this ROM in an
inappropriate manner will
render the NIC nonfunctional.
Data cannot be written to
this memory when
the module is installed in a
computer. The specic
write-protection method
varies by memory vendor.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the computer nonfunctional.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
72 Chapter 11 Statement of memory volatility
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Nonvolatile
Memory Type Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose of
this memory?
How is data input into this
memory?
How is this memory writeprotected?
the on-screen
instructions.
Intel Management
Engine Firmware
(present only in
select Elite or Z
models. For more
information, go to
http://www.hp.com/
support. Select
Find your product,
and then follow
the on-screen
instructions.)
Bluetooth ash
(select products
only)
802.11 WWAN
EEPROM
1.5 MBytes or 7
MBytes
2 Mbit No Yes Stores
4 Kbit to 8 Kbit No Yes Stores
Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.
Bluetooth
conguration
and rmware.
conguration
and calibration
data.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update utility.
Unique Provisioning Data can
be entered at the factory or by
an administrator using
the Management Engine
(MEBx) setup utility. The third
party data store contents can
be populated by a remote
management console or local
applications that have been
registered by an administrator
to have access to the space.
Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
802.11 WWAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
The Intel chipset is
congured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
rmware upgrade is
necessary to address a
unique issue.
Webcam (select
products only)
Fingerprint reader
(select products
only)
64 Kbit No Yes Stores webcam
conguration
and rmware.
512 KByte ash Yes Yes Stores
ngerprint
templates.
Webcam memory is
programmed using a utility
from the device manufacturer
that can be run from
Windows.
Fingerprint reader memory is
programmed by user
enrollment in HP ProtectTools
Security Manager.
Nonvolatile memory usage 73
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
rmware upgrade is
necessary to address a
unique issue.
Only a digitally signed
application can make
the call to write to
the ash.
Page 82
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question
and answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information
about resetting the keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?
The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between
the platform rmware and an operating system (OS). It is a replacement for the older BIOS architecture, but
supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information
and conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment,
you can use either a pointing device (Touchscreen, touchpad, pointing stick, or USB mouse) or the keyboard
to navigate and make menu and conguration selections. The UEFI BIOS also contains basic system
diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment allows
the loading and execution of software programs from storage devices to provide more functionality, such
as advanced hardware diagnostics (with the ability to display more detailed system information)
and advanced rmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by
the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.
4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How
would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number, data
width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory module
is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
conguration data.
6. How can the BIOS security be reset to factory defaults and data erased?
74 Chapter 11 Statement of memory volatility
Page 83
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure Boot
Keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen
instructions.
c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and then
follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores
the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure
Start congured and enabled. HP Sure Start is congured and already enabled so that most users can use the HP
Sure Start default conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 75
Page 84
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
76 Chapter 12 Recycling
Page 85
Index
A
AC adapter, spare part numbers 24
action key 12
ambient light sensor 7
antenna
locations 7
audio jack board
removal 51
spare part number 22, 51
audio, product description 1, 2
audio-in jack 5
audio-out jack 5
B
battery
removal 32
spare part number 23, 32
battery light 4
BIOS
determining version 57
downloading an update 57
updating 57
boot order
changing using the f9 prompt 58
bottom components 13
bottom cover
removal 31
spare part numbers 23, 31
buttons
left touchpad 8
power 5
right touchpad 8
volume 4
C
Cable Kit, spare part number 24
call answer light 10
call end light 10
camera 7
camera light 7
camera privacy cover 7
caps lock light 10
cautions
electrostatic discharge 26
components
bottom 13
display 7
ngerprint reader 11
left side 5
lights 10
right side 4
speakers 11
special keys 12
computer major components 16
Computer Setup
navigating and selecting 56
restoring factory settings 56
using a USB keyboard or USB
mouse to start Computer
Setup 55
computer setup 55
computer specications 66
D
display assembly
removal 53
spare part numbers 18, 53
display components 7
display panel, product description 1
duck head adapter, spare part
numbers 24
E
electrostatic discharge (ESD) 26
preventing damage 27
embedded numeric keypad 12
esc key 12
F
fan/heat sink assembly
removal 49
spare part number 22, 49
ngerprint reader 11
ngerprint reader component 11
ngerprint reader module
removal 39
spare part number 21, 39
ngerprint reader module bracket
removal 39
spare part number 21, 39
ngerprint reader module cable
removal 38
spare part number 21, 22, 38, 39
fn key 12
fn lock light 10
G
graphics, product description 1
grounding methods 28
guidelines
packaging 29
transporting 29
workstation 26
H
Hardware Kit, spare part number 24
hardware, locating 3
HDMI port 4
headphone jack 5
HP PC Hardware Diagnostics (UEFI)
using 60
HP Sure Start 75
I
internal microphones 7
J
jacks
audio-in 5
audio-out 5
headphone 5
microphone 5
K
keyboard/top cover
spare part numbers 18, 19
keys
action 12
esc 12
fn 12
num lk 12
Index 77
Page 86
Windows 12
Windows application 12
L
labels
serial number 14
service 14
left side components 5
light components 10
lights
battery 4
call answer 10
call end 10
camera 7
caps lock 10
fn lock 10
microphone mute 10
mute 10
num lk 10
power 5
presenting 10
sharing 10
wireless 10
M
memory
nonvolatile 70
volatile 70
memory, product description 1
microphone
product description 1, 2
microphone jack 5
microphone mute light 10
model name 1
mute light 10
N
NFC antenna
location 8
NFC module
removal 41
spare part number 21, 41
NFC module cable
removal 40
spare part number 21, 40, 41
NFC tapping area 8
nonvolatile memory 70
num lk key 12
num lk light 10
numeric keypad 12
O
operating system, product
description 2
P
packaging guidelines 29
pen, spare part number 24
ports
HDMI 4
Thunderbolt 4
USB SuperSpeed 4, 5
USB Type-C power connector 4
power button 5
power button board
removal 52
spare part number 22, 52
power button board spacer,
removal 52
power cord
requirements for all countries 67
requirements for specic countries
and regions 68
set requirements 67
spare part numbers 24
power lights 5
power requirements, product
description 2
presenting light 10
processor, product description 1
product description
audio 1, 2
display panel 1
graphics 1
memory 1
microphone 1, 2
operating system 2
power requirements 2
processors 1
product name 1
solid-state drive 1
storage 1
video 1, 2
wireless 2
product name 1
product name and number,
computer 14
R
removing personal data from volatile
system memory 70
right side components 4
S
Screw Kit, spare part number 24
security cable slot 6
serial number, computer 14
service labels, locating 14
setup utility
navigating and selecting 56
restoring factory settings 56
sharing light 10
SIM card slot 6
SIM slot bezel, spare part number 20
software
locating 3
software installed
locating 3
solid-state drive
product description 1
removal 34
spare part numbers 22, 34
speaker
components 11
Speaker Kit, spare part number 21
speakers
location 11, 13
removal 37
spare part number 21, 37
special key components 12
specications
computer 66
static electricity 27
Sure Start
using 59
system board
removal 45
spare part numbers 21, 45
system memory, removing personal
data from volatile 70
T
Thunderbolt port 4
touchpad
removal 43
spare part numbers 21, 43
touchpad buttons 8
touchpad cable
removal 42
spare part number 21, 42, 43
touchpad zone 8
78 Index
Page 87
TPM settings 58
transporting guidelines 29
U
USB SuperSpeed port 4, 5
USB Type-C power connector port 4
V
vents 13
video, product description 1, 2
volume button 4
W
Windows application key 12
Windows key 12
wireless antenna
locations 7
wireless light 10
wireless, product description 2
WLAN antenna
locations 7
workstation guidelines 26
WWAN antenna
locations 7
WWAN module
removal 35
spare part numbers 22, 35
Index 79
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