AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Thunderbolt, vPro, and XMM are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
Qualcomm is a trademark of Qualcomm
Incorporated, registered in the United States and
other countries, used with permission.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: August 2020
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: M20567-001
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface,
such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the useraccessible surface temperature limits dened by applicable safety standards.
Right ........................................................................................................................................................................................... 5
Left .............................................................................................................................................................................................. 6
Keyboard area ........................................................................................................................................................................... 9
Button, speakers, and ngerprint reader ...................................................................................................... 12
Special keys ........................................................................................................................................................ 13
Hot keys (select products only) ....................................................................................................................... 14
Top cover ................................................................................................................................................................................. 15
Inserting a nano SIM card (select products only) .............................................................................................................. 18
3 Illustrated parts catalog ........................................................................................................................................................................ 19
Computer major components .............................................................................................................................................. 19
Mass storage devices ............................................................................................................................................................ 28
Miscellaneous parts ............................................................................................................................................................... 29
4 Removal and replacement procedures preliminary requirements ................................................................................................ 33
Using HP PC Hardware Diagnostics ..................................................................................................................................... 34
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .............................. 34
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 34
Service considerations .......................................................................................................................................................... 35
ENWWv
Plastic parts ........................................................................................................................................................ 35
Cables and connectors ..................................................................................................................................... 35
Electrostatic discharge information .................................................................................................................................... 37
Preventing electrostatic damage to equipment ........................................................................................... 38
Personal grounding methods and equipment .............................................................................................. 38
Grounding the work area .................................................................................................................................. 38
Recommended materials and equipment ..................................................................................................... 39
Packaging and transporting guidelines .............................................................................................................................. 39
5 Removal and replacement procedures for authorized service provider parts ............................................................................ 41
Preparation for disassembly ........................................................................................................................... 42
System board ..................................................................................................................................................... 58
Determining the BIOS version ......................................................................................................................... 68
Preparing for a BIOS update ............................................................................................................................ 69
Downloading a BIOS update ........................................................................................................ 69
Installing a BIOS update ............................................................................................................... 69
viENWW
7 Backing up, restoring, and recovering ................................................................................................................................................. 71
Backing up information and creating recovery media ..................................................................................................... 72
Using Windows tools for backing up .............................................................................................................. 72
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 72
Restoring and recovering your system ............................................................................................................................... 73
Creating a system restore ................................................................................................................................ 73
Restoring and recovery methods ................................................................................................................... 73
Recovering using HP Recovery media ............................................................................................................ 73
Changing the computer boot order ................................................................................................................ 74
Using HP Sure Recover (select products only) .............................................................................................. 74
9 Statement of memory volatility ........................................................................................................................................................... 79
Current BIOS steps ................................................................................................................................................................. 79
Questions and answers ......................................................................................................................................................... 83
Using HP Sure Start (select products only) ........................................................................................................................ 85
10 Power cord set requirements ............................................................................................................................................................ 87
Requirements for all countries ............................................................................................................................................ 87
Requirements for specic countries and regions ............................................................................................................. 87
Index ............................................................................................................................................................................................................. 93
ENWWvii
viiiENWW
1Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
(4)Security cable slotAttaches an optional security cable to the computer.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: The security cable is designed to act as a deterrent, but it
might not prevent the computer from being mishandled or stolen.
Use the illustration and table to identify the display components.
ENWWDisplay7
Table 2-3 Display components and their descriptions
ComponentDescription
(1)WLAN antennas*Send and receive wireless signals to communicate with wireless local
(2)Ambient light sensorAdjusts the brightness of the display, depending on the ambient light.
(3)Internal microphones (2)Record sound.
(4)Camera light(s)On: One or more cameras are in use.
(5)CameraAllows you to video chat, record video, and record still images. Some
(6)User-proximity sensorUses facial recognition to monitor your presence in front of the
(7)WWAN antennas (select products only)*Send and receive wireless signals to communicate with wireless wide
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
area networks.
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
computer to save power and add security. When you step away from
the computer, the sensor puts the computer into the Sleep state. When
you return to your computer, the sensor recognizes you and wakes the
computer without a key press or mouse movement.
area networks.
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
8Chapter 2 ComponentsENWW
Keyboard area
ENWWKeyboard area9
Touchpad
Touchpad settings
Use the illustration and table to identify the touchpad components.
To adjust touchpad settings and gestures, or to turn o the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Choose a setting.
To turn on the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.2. Using an external mouse, click the Touchpad button.
– or –
▲Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
ComponentDescription
(1)Touchpad zoneReads nger gestures to move the pointer or activate items on
the screen.
(2)Left touchpad buttonFunctions like the left button on an external mouse.
(3)Near Field Communications (NFC) tapping area
and antenna (select products only)*
(4)Right touchpad buttonFunctions like the right button on an external mouse.
Allows you to wirelessly share information when you tap it with an
NFC-enabled device.
10Chapter 2 ComponentsENWW
Lights
Use the illustration and table to identify the lights on the computer.
Table 2-5 Lights and their descriptions
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(2)Privacy key lightOn: Privacy screen is on, which helps prevent side-angle viewing.
(3)Mute light●On: Computer sound is o.
●O: Computer sound is on.
(4)Microphone mute light●On: Microphone is o.
●O: Microphone is on.
(5)Camera privacy light●On: The camera is o.
●O: The camera is on.
(6)Power light●On: The computer is on.
●Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power to
the display and other unnecessary components.
●O: Depending on your computer model, the computer is o,
in Hibernation, or in Sleep. Hibernation is the power-saving
state that uses the least amount of power.
(7)Fn lock lightOn: The fn key is locked.
ENWWKeyboard area11
Button, speakers, and ngerprint reader
Use the illustration and table to identify the button, speakers, and ngerprint reader on the computer.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then
your notebook does not include a ngerprint reader.
Table 2-6 Button, speaker, and ngerprint reader components and their descriptions
ComponentDescription
(1)Speakers (2)Produce sound.
12Chapter 2 ComponentsENWW
Table 2-6 Button, speaker, and ngerprint reader components and their descriptions (continued)
ComponentDescription
(2)Power button●When the computer is o, press the button briey to turn on
(3)Fingerprint readerAllows a ngerprint logon to Windows, instead of a password
the computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button briey
to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button for at least 4
seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Right-click the Power meter icon and then select
Power Options.
logon.
▲ Touch your nger to the ngerprint reader.
Special keys
Use the illustration and table to identify the special keys on the computer.
IMPORTANT: To prevent ngerprint logon issues, make sure
when you register your ngerprint that all sides of your nger
are registered by the ngerprint reader.
ENWWKeyboard area13
Table 2-7 Special keys and their descriptions
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with the
(2)fn keyExecutes frequently used system functions when pressed in
(3)Windows keyOpens the Start menu.
(4)Action keysExecute frequently used system functions as dened by the icon
(5)Fingerprint readerAllows a ngerprint logon to Windows, instead of a password
(6)Camera privacy keyTurns the camera o (shutter closed) and on.If you record video
(7)Power button●When the computer is o, press the button briey to turn on
fn key.
combination with another key. Such key combinations are called
hot keys.
NOTE: Pressing the Windows key again will close the Start menu.
symbols on f1 through f12 function keys.
logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make sure
when you register your ngerprint that all sides of your nger
are registered by the ngerprint reader.
when the camera is o (shutter closed), audio will still record.
the computer.
●When the computer is on, press the button briey to initiate
Sleep.
Hot keys (select products only)
Use the illustration and table to identify the hot keys on the computer.
A hot key is the combination of the fn key and another key.
To use a hot key:
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button briey
to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button for at least 4
seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Right-click the Power meter icon and then select
Power Options.
14Chapter 2 ComponentsENWW
▲Press the fn key, and then press one of the keys listed in the following table.
Table 2-8 Hot keys and their descriptions
Bottom
Use the illustration and table to identify the bottom components.
KeyDescription
CTurns on scroll lock.
RBreaks the operation.
SSends a programming query.
WPauses the operation.
Table 2-9 Bottom components and their descriptions
ComponentDescription
(1)SpeakersProduce sound.
(2)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Top cover
Use the illustration and table to identify the top cover components.
ENWWBottom15
Rear
Table 2-10 Top cover component and its description
ComponentDescription
Internal microphones (2)Record sound.
Use the illustration and table to identify the rear components.
Table
2-11 Rear component and its description
ComponentDescription
VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and o during
routine operation.
Labels
Use the illustration and table to identify the label location and components.
The labels axed to the computer provide information you might need when you troubleshoot system problems
or travel internationally with the computer. Labels might be in paper form or imprinted on the product.
16Chapter 2 ComponentsENWW
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-12 Service label components and their descriptions
Component
(1)HP product name
(2)Warranty period
(3)Product ID
(4)Serial number
Table 2-13 Service label components and their descriptions
Component
(1)HP product name
(2)Model number
(3)Product ID
(4)Serial number
(5)Warranty period
ENWWLabels17
Table 2-14 Service label components and their descriptions
Component
(1)HP product name
(2)Product ID
(3)Serial number
(4)Warranty period
Inserting a nano SIM card (select products only)
To insert a SIM card, follow these steps.
18Chapter 2 ComponentsENWW
3Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
on the service tag on the bottom of your computer.
ENWWComputer major components19
Table 3-1 Computer major component descriptions and part numbers
ItemComponentSpare part number
(1)33.8 mm (13.3 in) touchscreen display assembly:
Top cover/keyboard equipped with backlight and privacy lter for use only on computer models equipped with WWAN capability
(includes backlight cable and keyboard cable):
For use in BelgiumM16982-A41
For use in BrazilM16982-201
For use in BulgariaM16982-261
For use in CanadaM16982-DB1
For use in the Czech Republic and SlovakiaM16982-FL1
For use in DenmarkM16982-081
For use in Denmark and FinlandM16982-DH1
For use in FranceM16982-051
For use in GermanyM16982-041
For use in GreeceM16982-151
For use in HungaryM16982-211
For use in IcelandM16982-DD1
M16085-001
For use in IndiaM16982-D61
For use in IsraelM16982-BB1
For use in ItalyM16982-061
For use in JapanM16982-291
For use in Latin AmericaM16982-161
For use in the NetherlandsM16982-B31
For use in Northwest AfricaM16982-FP1
For use in NorwayM16982-091
For use in PortugalM16982-131
For use in RomaniaM16982-271
For use in RussiaM16982-251
For use in Saudi ArabiaM16982-171
For use in SloveniaM16982-BA1
For use in South KoreaM16982-AD1
For use in SpainM16982-071
For use in Sweden and FinlandM16982-B71
For use in SwitzerlnadM16982-BG1
ENWWComputer major components21
Table 3-1 Computer major component descriptions and part numbers (continued)
ItemComponentSpare part number
For use in TaiwanM16982-AB1
For use in ThailandM16982-281
For use in TurkeyM16982-141
For use in Turkey-FM16982-541
For use in the UkraineM16982-BD1
For use in the United KingdomM16982-031
For use in the United StatesM16982-001
Top cover/keyboard equipped with backlight and privacy lter for use only on computer models not equipped with WWAN
capability (includes backlight cable and keyboard cable):
For use in BelgiumM16980-A41
For use in BrazilM16980-201
For use in BulgariaM16980-261
For use in CanadaM16980-DB1
For use in the Czech Republic and SlovakiaM16980-FL1
For use in DenmarkM16980-081
For use in Denmark and FinlandM16980-DH1
For use in FranceM16980-051
For use in GermanyM16980-041
For use in GreeceM16980-151
For use in HungaryM16980-211
For use in IcelandM16980-DD1
For use in IndiaM16980-D61
For use in IsraelM16980-BB1
For use in ItalyM16980-061
For use in JapanM16980-291
For use in Latin AmericaM16980-161
For use in the NetherlandsM16980-B31
For use in Northwest AfricaM16980-FP1
For use in NorwayM16980-091
For use in PortugalM16980-131
For use in RomaniaM16980-271
For use in RussiaM16980-251
For use in Saudi ArabiaM16980-171
For use in SloveniaM16980-BA1
22Chapter 3 Illustrated parts catalogENWW
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