HP EliteBook x360 1030 G4 Service manual
Maintenance and Service Guide
HP EliteBook x360 1030 G4 Notebook PC
© Copyright 2019 HP Development Company,
L.P.
AMD, Athlon, Ryzen, and Radeon are
trademarks of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Chrome is a trademark of Google LLC.
DisplayPort and the DisplayPort logo are
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries. Intel, Celeron, Core,
Optane, Pentium, Thunderbolt,and XMM are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
NVIDIA and GeForce are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. SDHC, SDXC, and
microSD are trademarks or registered
trademarks of SD-3C LLC. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. Miracast
is a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: August 2019
Document Part Number: L79515-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
Touchpad ........................................................................................................................................... 10
Touchpad settings ........................................................................................................... 10
Lights ................................................................................................................................................. 11
Speakers and ngerprint reader ....................................................................................................... 12
Special keys ....................................................................................................................................... 13
Hot keys (select products only) ......................................................................................................... 14
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
Inserting a SIM card (select products only) ......................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Cable Kit ............................................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 25
Workstation guidelines ..................................................................................................................... 25
Electrostatic discharge information .................................................................................................................... 25
Generating static electricity .............................................................................................................. 26
Preventing electrostatic damage to equipment ............................................................................... 26
Personal grounding methods and equipment .................................................................................. 27
Grounding the work area ................................................................................................................... 27
Recommended materials and equipment ........................................................................................ 27
Packaging and transporting guidelines .............................................................................................................. 28
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 32
WWAN module ................................................................................................................................... 34
Fingerprint reader board ................................................................................................................... 36
Touchpad ........................................................................................................................................... 37
Speaker assembly ............................................................................................................................. 38
NFC module ....................................................................................................................................... 39
Audio jack board ................................................................................................................................ 40
System board .................................................................................................................................... 41
Heat sink/fan assembly .................................................................................................................... 44
Display assembly ............................................................................................................................... 46
Power button board .......................................................................................................................... 48
Keyboard/top cover ........................................................................................................................... 49
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 50
Using Computer Setup ......................................................................................................................................... 50
Starting Computer Setup .................................................................................................................. 50
Navigating and selecting in Computer Setup ................................................................................... 50
Restoring factory settings in Computer Setup ................................................................................. 50
Updating the BIOS ............................................................................................................................. 51
Determining the BIOS version ......................................................................................... 51
Downloading a BIOS update ........................................................................................... 51
Changing the boot order using the f9 prompt .................................................................................. 52
TPM BIOS settings (select products only) ........................................................................................................... 52
Using HP Sure Start (select products only) ......................................................................................................... 53
7 Backing up, restoring, and recovering ........................................................................................................... 54
Backing up information and creating recovery media ........................................................................................ 54
Using Windows tools ......................................................................................................................... 54
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 54
Restoring and recovery ........................................................................................................................................ 55
Restoring, resetting, and refreshing using Windows tools .............................................................. 55
Recovering using HP Recovery media ............................................................................................... 55
Changing the computer boot order ................................................................................................... 55
Using HP Sure Recover (select products only) .................................................................................. 56
vi
8 Using HP PC Hardware Diagnostics ................................................................................................................ 57
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 57
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 57
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 58
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 58
Installing HP PC Hardware Diagnostics Windows ............................................................................. 58
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 58
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 59
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 59
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 59
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 60
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 60
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 60
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 60
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 60
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 60
9 Specications .............................................................................................................................................. 62
Computer specications ...................................................................................................................................... 62
33.8 cm (13.3 in.) display specications ............................................................................................................. 63
10 Power cord set requirements ...................................................................................................................... 64
Requirements for all countries ............................................................................................................................ 64
Requirements for specic countries and regions ................................................................................................ 65
11 Statement of memory volatility .................................................................................................................. 67
Nonvolatile memory usage ................................................................................................................................. 69
Questions and answers ....................................................................................................................................... 70
Using HP Sure Start (select models only) ............................................................................................................ 72
12 Recycling .................................................................................................................................................. 73
Index ............................................................................................................................................................. 74
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP EliteBook x360 1030 G4 Notebook PC
Processors 8th generation Intel® Core® processors
i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, quad core, 15 W; Intel
UHD Graphics 620)
i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, quad core, 15 W; Intel
UHD Graphics 620)
i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W; Intel
UHD Graphics 620)
i7-8665U (1.9 GHz, turbo up to 4.8 GHz, 8 MB SmartCache, quad core, 15 W; Intel
UHD Graphics 620)
Graphics Intel UHD Graphics 620
Supports HD decode, DX12, HDMI 1.4b, HDCP 2.2 via DisplayPort™ up to 4K @ 60 Hz
and via HDMI up to 4K @ 30 Hz
Supports three independent displays through HP Thunderbolt™ Dock 120 W G2:
maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz (DisplayPort
2) or 4K @ 60 Hz (one DisplayPort) and 4K @ 60 Hz (USB Type-C output port using a
Type C-to-DisplayPort adapter)
Panels 33.8 cm (13.3 in), ultrawide viewing angle (UWVA), LED backlight, ultraslim (2.0
mm), eDP + PSR, touch screen
Full high-denition (FHD) (1920 × 1080), BrightView, 400 nits
FHD (1920 × 1080), antiglare, 400 nits
FHD (1920 × 1080), BrightView, privacy, 1000 nits
FHD (1920 × 1080), antiglare, privacy, 1000 nits
Ultra high-denition (UHD) (3840 × 2160), 500 nits
Supports privacy lter, narrow bezel
Memory On-board (soldered) memory
LPDDR3, 2133 MHz, dual-channel support
Supports up to 16 GB of system RAM in the following congurations:
● 16 GB
● 8 GB
Operating system recovery storage 32 GB eMMC
Primary storage M.2 solid-state drives (2280)
2 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC
1
Table 1-1 Product components and their descriptions (continued)
Category Description
1 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC
512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC
512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC, Opal 2
512 GB, SATA-3, SS, TLC, FIPS-140-2
512 GB, PCIe, value
512 GB + 32 GB Optane™ Memory Module
256 GB, PCIe, Gen 3 × 4, NVMe, SS, TLC
256 GB, PCIe, NVMe, SS, value
256 GB, SATA-3, self-encrypting drive (SED), Opal 2, TLC
256 GB + 32 GB Optane Memory Module
128 GB, SATA-3, SS, TLC
Audio and video HD Bang & Olufsen audio
Four premium stereo speakers
Hybrid FHD RGB 1080p + IR camera
Supports WDR (Wide Dynamic Range)
Premium stereo speakers (4)
Integrated multi-array microphone including rear-facing 3rd microphone
Discrete ampliers (4)
RJ-45 (network) No direct RJ-45 (network) support – available from accessories only
The following support S4/S5 wake on LAN (via out of band): HP USB-C Dock G5, HP
USB-C/A Universal Dock G2, HP USB-C Universal Dock, HP USB-C Dock G4, HP
Thunderbolt Dock 120W G2, HP USB-C Mini Dock
The following support S0/S0ix/S4/S5 MAPT (via out of band): HP USB-C Dock G5, HP
USB-C/A Universal Dock G2, HP USB-C Universal Dock, HP USB-C Dock G4, HP
Thunderbolt Dock 120W G2, HP USB-C Mini Dock
Wireless networking Bluetooth®
Bluetooth 5.0 support
Wireless local area network (WLAN) (select models only)
Integrated WLAN options with dual antennas (M.2 12 × 16 soldered down PCIe/USB):
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit
transfer speeds)
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit
transfer speeds)
2 Chapter 1 Product description
Two WLAN antennas congured at top of display assembly
Compatible with Wi-Fi CERTIFIED Miracast™ devices
Supports HP Connection Optimizer
Table 1-1 Product components and their descriptions (continued)
Category Description
Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
Support Turbo Lite Wi-Fi
Support Dynamic BIOS SAR for Intel modules
Near-Field Communication (NFC) (select models only):
NXP NPC300 Near Field Communication Module (NXP NPC300 I2C 10 mm × 17 mm)
NFC antenna
Wireless wide area network (WWAN) (select models only):
WWAN cards are compatible with a programmable removable eSIM
Two WWAN antennas (worldwide 5-band, congured at top of display panel)
Supports the following WWAN formats:
Integrated WWAN options with dual antennas (M.2 30 × 42 socket USB2):
● Intel XMM™ 7262 LTE-Advanced (CAT 6)
Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe):
● Intel XMM 7360 LTE-Advanced (CAT 9)
● Intel XMM 7560 LTE-Advanced Pro (CAT 16)
WWAN modules are compatible with a programmable removable eSIM
Support for models without WWAN
Separate power on sequences and PCIe congurations in the BIOS
External media cards Micro SD Media Reader Slot - supports SD, SDHC, SDXC
Ports Audio-out (headphone)/audio-in (microphone) combo jack
HDMI 1.4
USB 3.1 Gen1 Type-A charging port
(2) USB Type-C Thunderbolt port (supports PD 3.0, BC 1.2)
External nano SIM slot for WWAN
Keyboard/pointing devices HP Premium Collaboration Keyboard
Backlit, spill-resistant with HP Dura keys
Backlit, spill-resistant with HP Dura keys, privacy
Touchpad
Glass
Support for Microsoft® precison touchpad default gestures
Firmware PTP (Point to Point) with Filter Driver
Power requirements AC adapter
65 W straight USB Type-C
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Power cord
Premium 1.0 m (C5)
Duck head power cord (C5NS), 1.0 m
Duck head (C5NS)
Battery
4 cell, 56.2 Whr, 7.3 Ahr long-life polymer battery
Security Security lock
Touch ngerprint reader
Supports Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Full volume encryption
Preboot authentication (password)
Power-on authentication (password)
Operating system Windows® 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 High-end Chinese Market
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
Windows 10 Pro 64 StF MSNA Plus
FreeDOS 3.0
Restore media
Windows 10 Driver DVD
Windows 10 Driver USB
Windows 10 Professional 64-bit OS DVD
Windows 10 Professional 64-bit OS USB
4 Chapter 1 Product description
Certied
Microsoft WHQL
Web-only support
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1809
Serviceability End user replaceable parts
AC adapter
Battery
Solid-state drive
WWAN module
5
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
NOTE: Actual computer color, features, feature locations, and icon labels may vary from the images
depicted.
Right
Table 2-1 Right-side components and their descriptions
Component Description
(1) Volume buttons Control speaker volume on the computer.
(2) Battery light When AC power is connected:
● White: The battery charge is greater than 90%.
● Amber: The battery charge is from 0 to 90%.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level. When the
battery has reached a critical battery level, the battery light begins blinking
rapidly.
● O: The battery is not charging.
(3) USB Type-C power connectors
and Thunderbolt™ ports with
HP Sleep and Charge (2)
Connect an AC adapter that has a USB Type-C connector, supplying power to the
computer and, if needed, charging the computer battery.
– and –
Even when the computer is o, connect and charge most USB devices that have a
Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch,
and provide high-speed data transfer.
– and –
Connect a display device that has a USB Type-C connector, providing
DisplayPort™ output.
NOTE: Your computer may also support a Thunderbolt docking station.
NOTE: Cables and/or adapters (purchased separately) may be required.
6 Chapter 2 Components
Left
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(4) Nano security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
(5) HDMI port Connects an optional video or audio device, such as a high-denition television,
any compatible digital or audio component, or a high-speed High Denition
Multimedia Interface (HDMI) device.
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB SuperSpeed port with HP
Sleep and Charge
(2) Audio-out (headphone)/Audio-
in (microphone) combo jack
(3) Power button ● When the computer is o, press the button to turn on the computer.
Connects a USB device, provides high-speed data transfer, and even when the
computer is o, charges most products such as a cell phone, camera, activity
tracker, or smartwatch.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or
a television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety information,
see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
● When the computer is on, press the button briey to initiate Sleep.
● When the computer is in the Sleep state, press the button briey to exit
Sleep (select products only).
● When the computer is in Hibernation, press the button briey to exit
Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn o the
computer.
Left 7
Table 2-2 Left-side components and their descriptions (continued)
Component Description
To learn more about your power settings, see your power options.
▲ Right-click the Power icon and then select Power Options.
(4) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
(5) Nano SIM card slot Supports a wireless subscriber identity module (SIM) card.
8 Chapter 2 Components
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WWAN antennas (select products only)* Send and receive wireless signals to communicate with wireless wide area
networks (WWANs).
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
(3) Camera light(s) On: One or more cameras are in use.
(4) Internal microphones Record sound.
(5) Camera(s) Allow(s) you to video chat, record video, and record still images. Some cameras
also allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.
(6) Ambient light sensor Adjusts the brightness of the display, depending on the ambient light.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 9
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the Touchpad button.
– or –
▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Near Field Communications (NFC) tapping area
(4) Right touchpad button Functions like the right button on an external mouse.
10 Chapter 2 Components
and antenna (select products only)*
on the screen.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(3) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(4) Num lk light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6) Sharing or presenting light On: Sharing is on.
(7) Call answer light On: Call answer is on.
(8) Call end light On: Call end is on.
Keyboard area 11
Speakers and ngerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
Table 2-6 Speakers and ngerprint reader and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
12 Chapter 2 Components
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 14.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) num lk key Turns the embedded numeric keypad on and o.
Keyboard area 13
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-8 Hot keys and their descriptions
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Bottom
Table 2-9 Bottom components and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
(2) Speakers (2) Produce sound.
14 Chapter 2 Components
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-10 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-11 Service label components
Component
(1) HP product name
(2) Product ID
Labels 15
Table 2-11 Service label components (continued)
Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Components
Inserting a SIM card (select products only)
IMPORTANT: Inserting a SIM card of the wrong size could damage the SIM card or cause the SIM card to
become stuck in the slot. The use of SIM card adapters is not recommended. To prevent damage to the SIM
card or the connectors, use minimal force when inserting or removing a SIM card.
NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for
your computer:
1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.
To insert a SIM card, follow these steps:
1. Turn o the computer by using the Shut down command.
2. Press in on the SIM card tray, and then remove it from the slot.
3. Insert the SIM card into the SIM card tray (1), and then replace the tray in the computer. Press gently on
the tray (2) until it is rmly seated.
NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.
To remove a SIM card, reverse these steps.
Inserting a SIM card (select products only) 17
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
18 Chapter 3 Illustrated parts catalog
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