HP EliteBook x360 1030 G4 Service manual

Maintenance and Service Guide

HP EliteBook x360 1030 G4 Notebook PC

AMD, Athlon, Ryzen, and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Chrome is a trademark of Google LLC. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Intel, Celeron, Core, Optane, Pentium, Thunderbolt,and XMM are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Miracast is a registered trademark of Wi-Fi Alliance.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

First Edition: August 2019

Document Part Number: L79515-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 6

Right ....................................................................................................................................................................... 6

Left ......................................................................................................................................................................... 7

Display .................................................................................................................................................................... 9

Keyboard area ...................................................................................................................................................... 10

Touchpad ........................................................................................................................................... 10

Touchpad settings ........................................................................................................... 10

Lights ................................................................................................................................................. 11

Speakers and ngerprint reader ....................................................................................................... 12

Special keys ....................................................................................................................................... 13

Hot keys (select products only) ......................................................................................................... 14

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

Inserting a SIM card (select products only) ......................................................................................................... 17

3 Illustrated parts catalog .............................................................................................................................. 18

Computer major components .............................................................................................................................. 18

Cable Kit ............................................................................................................................................................... 21

Miscellaneous parts ............................................................................................................................................. 21

4 Removal and replacement procedures preliminary requirements .................................................................... 24

Tools required ...................................................................................................................................................... 24

Service considerations ......................................................................................................................................... 24

Plastic parts ....................................................................................................................................... 24

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 25

Workstation guidelines ..................................................................................................................... 25

Electrostatic discharge information .................................................................................................................... 25

Generating static electricity .............................................................................................................. 26

Preventing electrostatic damage to equipment ............................................................................... 26

Personal grounding methods and equipment .................................................................................. 27

Grounding the work area ................................................................................................................... 27

Recommended materials and equipment ........................................................................................ 27

Packaging and transporting guidelines .............................................................................................................. 28

5 Removal and replacement procedures for authorized service provider parts .................................................... 29

Component replacement procedures .................................................................................................................. 29

Preparation for disassembly ............................................................................................................. 29

Bottom cover ..................................................................................................................................... 29

Battery ............................................................................................................................................... 31

Solid-state drive ................................................................................................................................ 32

WWAN module ................................................................................................................................... 34

Fingerprint reader board ................................................................................................................... 36

Touchpad ........................................................................................................................................... 37

Speaker assembly ............................................................................................................................. 38

NFC module ....................................................................................................................................... 39

Audio jack board ................................................................................................................................ 40

System board .................................................................................................................................... 41

Heat sink/fan assembly .................................................................................................................... 44

Display assembly ............................................................................................................................... 46

Power button board .......................................................................................................................... 48

Keyboard/top cover ........................................................................................................................... 49

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 50

Using Computer Setup ......................................................................................................................................... 50

Starting Computer Setup .................................................................................................................. 50

Navigating and selecting in Computer Setup ................................................................................... 50

Restoring factory settings in Computer Setup ................................................................................. 50

Updating the BIOS ............................................................................................................................. 51

Determining the BIOS version ......................................................................................... 51

Downloading a BIOS update ........................................................................................... 51

Changing the boot order using the f9 prompt .................................................................................. 52

TPM BIOS settings (select products only) ........................................................................................................... 52

Using HP Sure Start (select products only) ......................................................................................................... 53

7 Backing up, restoring, and recovering ........................................................................................................... 54

Backing up information and creating recovery media ........................................................................................ 54

Using Windows tools ......................................................................................................................... 54

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 54

Restoring and recovery ........................................................................................................................................ 55

Restoring, resetting, and refreshing using Windows tools .............................................................. 55

Recovering using HP Recovery media ............................................................................................... 55

Changing the computer boot order ................................................................................................... 55

Using HP Sure Recover (select products only) .................................................................................. 56

8 Using HP PC Hardware Diagnostics ................................................................................................................ 57

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 57

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 57

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 58

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 58

Installing HP PC Hardware Diagnostics Windows ............................................................................. 58

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 58

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 59

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 59

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 59

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 60

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 60

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 60

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 60

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 60

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 60

9 Specications .............................................................................................................................................. 62

Computer specications ...................................................................................................................................... 62

33.8 cm (13.3 in.) display specications ............................................................................................................. 63

10 Power cord set requirements ...................................................................................................................... 64

Requirements for all countries ............................................................................................................................ 64

Requirements for specic countries and regions ................................................................................................ 65

11 Statement of memory volatility .................................................................................................................. 67

Nonvolatile memory usage ................................................................................................................................. 69

Questions and answers ....................................................................................................................................... 70

Using HP Sure Start (select models only) ............................................................................................................ 72

12 Recycling .................................................................................................................................................. 73

Index ............................................................................................................................................................. 74

vii

viii

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP EliteBook x360 1030 G4 Notebook PC

Processors 8th generation Intel® Core® processors

i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)

i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)

i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)

i7-8665U (1.9 GHz, turbo up to 4.8 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)

Graphics Intel UHD Graphics 620

Supports HD decode, DX12, HDMI 1.4b, HDCP 2.2 via DisplayPort™ up to 4K @ 60 Hz and via HDMI up to 4K @ 30 Hz

Supports three independent displays through HP Thunderbolt™ Dock 120 W G2: maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz (DisplayPort

2) or 4K @ 60 Hz (one DisplayPort) and 4K @ 60 Hz (USB Type-C output port using a Type C-to-DisplayPort adapter)

Panels 33.8 cm (13.3 in), ultrawide viewing angle (UWVA), LED backlight, ultraslim (2.0

mm), eDP + PSR, touch screen

Full high-denition (FHD) (1920 × 1080), BrightView, 400 nits

FHD (1920 × 1080), antiglare, 400 nits

FHD (1920 × 1080), BrightView, privacy, 1000 nits

FHD (1920 × 1080), antiglare, privacy, 1000 nits

Ultra high-denition (UHD) (3840 × 2160), 500 nits

Supports privacy lter, narrow bezel

Memory On-board (soldered) memory

LPDDR3, 2133 MHz, dual-channel support

Supports up to 16 GB of system RAM in the following congurations:

● 16 GB

● 8 GB

Operating system recovery storage 32 GB eMMC

Primary storage M.2 solid-state drives (2280)

2 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC

Table 1-1 Product components and their descriptions (continued)

Category Description

1 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC

512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC

512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC, Opal 2

512 GB, SATA-3, SS, TLC, FIPS-140-2

512 GB, PCIe, value

512 GB + 32 GB Optane™ Memory Module

256 GB, PCIe, Gen 3 × 4, NVMe, SS, TLC

256 GB, PCIe, NVMe, SS, value

256 GB, SATA-3, self-encrypting drive (SED), Opal 2, TLC

256 GB + 32 GB Optane Memory Module

128 GB, SATA-3, SS, TLC

Audio and video HD Bang & Olufsen audio

Four premium stereo speakers

Hybrid FHD RGB 1080p + IR camera

Supports WDR (Wide Dynamic Range)

Premium stereo speakers (4)

Integrated multi-array microphone including rear-facing 3rd microphone

Discrete ampliers (4)

RJ-45 (network) No direct RJ-45 (network) support – available from accessories only

The following support S4/S5 wake on LAN (via out of band): HP USB-C Dock G5, HP USB-C/A Universal Dock G2, HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120W G2, HP USB-C Mini Dock

The following support S0/S0ix/S4/S5 MAPT (via out of band): HP USB-C Dock G5, HP USB-C/A Universal Dock G2, HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120W G2, HP USB-C Mini Dock

Wireless networking Bluetooth®

Bluetooth 5.0 support

Wireless local area network (WLAN) (select models only)

Integrated WLAN options with dual antennas (M.2 12 × 16 soldered down PCIe/USB):

● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit

transfer speeds)

● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit

transfer speeds)

2 Chapter 1 Product description

Two WLAN antennas congured at top of display assembly

Compatible with Wi-Fi CERTIFIED Miracast™ devices

Supports HP Connection Optimizer

Table 1-1 Product components and their descriptions (continued)

Category Description

Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)

Support Turbo Lite Wi-Fi

Support Dynamic BIOS SAR for Intel modules

Near-Field Communication (NFC) (select models only):

NXP NPC300 Near Field Communication Module (NXP NPC300 I2C 10 mm × 17 mm)

NFC antenna

Wireless wide area network (WWAN) (select models only):

WWAN cards are compatible with a programmable removable eSIM

Two WWAN antennas (worldwide 5-band, congured at top of display panel)

Supports the following WWAN formats:

Integrated WWAN options with dual antennas (M.2 30 × 42 socket USB2):

● Intel XMM™ 7262 LTE-Advanced (CAT 6)

Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe):

● Intel XMM 7360 LTE-Advanced (CAT 9)

● Intel XMM 7560 LTE-Advanced Pro (CAT 16)

WWAN modules are compatible with a programmable removable eSIM

Support for models without WWAN

Separate power on sequences and PCIe congurations in the BIOS

External media cards Micro SD Media Reader Slot - supports SD, SDHC, SDXC

Ports Audio-out (headphone)/audio-in (microphone) combo jack

HDMI 1.4

USB 3.1 Gen1 Type-A charging port

(2) USB Type-C Thunderbolt port (supports PD 3.0, BC 1.2)

External nano SIM slot for WWAN

Keyboard/pointing devices HP Premium Collaboration Keyboard

Backlit, spill-resistant with HP Dura keys

Backlit, spill-resistant with HP Dura keys, privacy

Touchpad

Glass

Support for Microsoft® precison touchpad default gestures

Firmware PTP (Point to Point) with Filter Driver

Power requirements AC adapter

65 W straight USB Type-C

Table 1-1 Product components and their descriptions (continued)

Category Description

Power cord

Premium 1.0 m (C5)

Duck head power cord (C5NS), 1.0 m

Duck head (C5NS)

Battery

4 cell, 56.2 Whr, 7.3 Ahr long-life polymer battery

Security Security lock

Touch ngerprint reader

Supports Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)

Full volume encryption

Preboot authentication (password)

Power-on authentication (password)

Operating system Windows® 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 High-end Chinese Market

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Pro 64

Windows 10 Pro 64 Chinese Market

Windows 10 Pro 64 StF MSNA Plus

FreeDOS 3.0

Restore media

Windows 10 Driver DVD

Windows 10 Driver USB

Windows 10 Professional 64-bit OS DVD

Windows 10 Professional 64-bit OS USB

4 Chapter 1 Product description

Certied

Microsoft WHQL

Web-only support

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Enterprise 64

Windows 10 Enterprise 64 LTSB 1809

Serviceability End user replaceable parts

AC adapter

Battery

Solid-state drive

WWAN module

2 Components

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

NOTE: Actual computer color, features, feature locations, and icon labels may vary from the images

depicted.

Right

Table 2-1 Right-side components and their descriptions

Component Description

(1) Volume buttons Control speaker volume on the computer.

(2) Battery light When AC power is connected:

● White: The battery charge is greater than 90%.

● Amber: The battery charge is from 0 to 90%.

● O: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When the

battery has reached a critical battery level, the battery light begins blinking rapidly.

● O: The battery is not charging.

(3) USB Type-C power connectors

and Thunderbolt™ ports with HP Sleep and Charge (2)

Connect an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.

– and –

Even when the computer is o, connect and charge most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer.

– and –

Connect a display device that has a USB Type-C connector, providing DisplayPort™ output.

NOTE: Your computer may also support a Thunderbolt docking station.

NOTE: Cables and/or adapters (purchased separately) may be required.

6 Chapter 2 Components

Left

Table 2-1 Right-side components and their descriptions (continued)

Component Description

(4) Nano security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not

prevent the computer from being mishandled or stolen.

(5) HDMI port Connects an optional video or audio device, such as a high-denition television,

any compatible digital or audio component, or a high-speed High Denition Multimedia Interface (HDMI) device.

Table 2-2 Left-side components and their descriptions

Component Description

(1) USB SuperSpeed port with HP

Sleep and Charge

(2) Audio-out (headphone)/Audio-

in (microphone) combo jack

(3) Power button ● When the computer is o, press the button to turn on the computer.

Connects a USB device, provides high-speed data transfer, and even when the computer is o, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before

putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer speakers are

disabled.

● When the computer is on, press the button briey to initiate Sleep.

● When the computer is in the Sleep state, press the button briey to exit

Sleep (select products only).

● When the computer is in Hibernation, press the button briey to exit

Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of

unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button for at least 5 seconds to turn o the computer.

Left 7

Table 2-2 Left-side components and their descriptions (continued)

Component Description

To learn more about your power settings, see your power options.

▲ Right-click the Power icon and then select Power Options.

(4) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts o power to the display and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a power-saving

state that uses the least amount of power.

(5) Nano SIM card slot Supports a wireless subscriber identity module (SIM) card.

8 Chapter 2 Components

Display

Table 2-3 Display components and their descriptions

Component Description

(1) WWAN antennas (select products only)* Send and receive wireless signals to communicate with wireless wide area

networks (WWANs).

(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local area

networks (WLANs).

(3) Camera light(s) On: One or more cameras are in use.

(4) Internal microphones Record sound.

(5) Camera(s) Allow(s) you to video chat, record video, and record still images. Some cameras

also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and software

installed on your product.

(6) Ambient light sensor Adjusts the brightness of the display, depending on the ambient light.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Display 9

Keyboard area

Touchpad

Touchpad settings

To adjust touchpad settings and gestures, or to turn o the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

To turn on the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the Touchpad button.

– or –

▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to

select the button.

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your nger gestures to move the pointer or activate items

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Near Field Communications (NFC) tapping area

(4) Right touchpad button Functions like the right button on an external mouse.

10 Chapter 2 Components

and antenna (select products only)*

on the screen.

Allows you to wirelessly share information when you tap it with an NFC-enabled device.

Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(3) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(4) Num lk light On: Num lock is on.

(5) Wireless light On: An integrated wireless device, such as a wireless local area

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

(6) Sharing or presenting light On: Sharing is on.

(7) Call answer light On: Call answer is on.

(8) Call end light On: Call end is on.

Keyboard area 11

Speakers and ngerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

Table 2-6 Speakers and ngerprint reader and their descriptions

Component Description

(1) Speakers (2) Produce sound.

(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password

logon.

▲ Touch your nger to the ngerprint reader.

IMPORTANT: To prevent ngerprint logon issues, make

sure when you register your ngerprint that all sides of your nger are registered by the ngerprint reader.

12 Chapter 2 Components

Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are called hot keys.

See Hot keys (select products only) on page 14.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

keys. When num lk is pressed, the keypad can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is turned back on.

(6) num lk key Turns the embedded numeric keypad on and o.

Keyboard area 13

Hot keys (select products only)

A hot key is the combination of the fn key and another key.

To use a hot key:

▲ Press the fn key, and then press one of the keys listed in the following table.

Table 2-8 Hot keys and their descriptions

Key Description

C Turns on scroll lock.

E Turns on the insert function.

R Breaks the operation.

S Sends a programing query.

W Pauses the operation.

Bottom

Table 2-9 Bottom components and their descriptions

Component Description

(1) Vent Enables airow to cool internal components.

(2) Speakers (2) Produce sound.

14 Chapter 2 Components

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Table 2-10 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-11 Service label components

Component

(1) HP product name

(2) Product ID

Labels 15

Table 2-11 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

16 Chapter 2 Components

Inserting a SIM card (select products only)

IMPORTANT: Inserting a SIM card of the wrong size could damage the SIM card or cause the SIM card to

become stuck in the slot. The use of SIM card adapters is not recommended. To prevent damage to the SIM card or the connectors, use minimal force when inserting or removing a SIM card.

NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for

your computer:

1. Go to http://www.hp.com/support, and then search for your computer by product name or number.

2. Select Product Information.

3. Refer to the listed options to determine which card to purchase.

To insert a SIM card, follow these steps:

1. Turn o the computer by using the Shut down command.

2. Press in on the SIM card tray, and then remove it from the slot.

3. Insert the SIM card into the SIM card tray (1), and then replace the tray in the computer. Press gently on

the tray (2) until it is rmly seated.

NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.

To remove a SIM card, reverse these steps.

Inserting a SIM card (select products only) 17

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions

Item Component Spare part number

(1) Display assembly , touch screen

NOTE: Touch displays are available only as full hinge-ups. Individual components are not

available as spare parts for touch screen displays.

FHD, antiglare L70759-001

FHD, antiglare (privacy) L70760-001

FHD, BrightView L70761-001

FHD, BrightView (privacy) L70762-001

UHD, BrightView L70763-001

(2) Power button board (Includes cable and bracket) L31857-001

(3) Top cover with keyboard

For a detailed list of country codes, see Keyboard/top cover on page 49.

For use in nonprivacy models L70776-xx1

For use in privacy models L70777-xx1

(4) Audio jack board L31858-001

(5) NFC module

NOTE: The NFC antenna is available as spare part number L70753-001.

(6) Touchpad (includes bracket)

L02249-001

For use in models without NFC L70774-001

For use in models with NFC L70775-001

(7) Fingerprint reader bracket

NOTE: Included in the Hardware Kit

(8) Fingerprint reader board (includes cable)

NOTE: The ngerprint reader board cable is also available in the Cable Kit, spare part

number L70755-001. The ngerprint reader bracket is available in the Hardware Kit, spare part number L70758-001.

(9) Battery (4 cell, 56 Whr) L02478-855

(10) System board (includes processor, graphics subsystem with UMA memory, system

memory, and replacement thermal material)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

Intel Core i7-8665U processor and 16 GB of system memory L70771-xx1

Intel Core i7-8665U processor and 16 GB of system memory (OSR) L70772-xx1

Intel Core i7-8665U processor and 8 GB of system memory L70773-xx1

Intel Core i7-8565U processor and 16 GB of system memory L70767-xx1

L70758-001

L70757-001

Intel Core i7-8565U processor and 16 GB of system memory (OSR) L70769-xx1

Computer major components 19

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

Intel Core i7-8565U processor and 8 GB of system memory L70770-xx1

Intel Core i5-8365U processor and 16 GB of system memory L70766-xx1

Intel Core i5-8365U processor and 16 GB of system memory (OSR) L75101-xx1

Intel Core i5-8365U processor and 8 GB of system memory L78696-xx1

Intel Core i5-8365U processor and 8 GB of system memory (OSR) L70768-xx1

Intel Core i5-8265U processor and 16 GB of system memory L70764-xx1

Intel Core i5-8265U processor and 8 GB of system memory L70765-xx1

(11) WWAN module

Intel XMM 7360 LTE-Advanced (CAT 9) L15398-001

Intel XMM 7560 LTE-Advanced Pro (CAT 16) L27188-001

(12) Solid-state drive

2 TB, PCIe, NVMe, TLC L31877-001

1 TB, PCIe, NVMe, TLC L31874-001

512 GB, PCIe, NVMe, TLC L31879-001

512 GB, PCIe, NVMe, self-encrypting drive (SED), OPAL 2, TLC L31880-001

512 GB, PCIe, NVMe, value L76713-001

512 GB, PCIe, NVMe + 32 GB Optane memory L76714-001

256 GB, PCIe, NVMe, TLC L31875-001

256 GB, SATA-3, self-encrypting drive (SED), OPAL 2, TLC L31881-001

256 GB, PCIe, NVMe, value L31876-001

256 GB, PCIe, NVMe + 16 GB Optane memory L79586-001

128 GB, SATA-3, TLC L31873-001

(13) Heat sink/fan assembly L70756-001

(14) Shield sensor bracket

NOTE: Included in the Hardware Kit.

(15) Speaker assembly L83078-001

(16) Bottom cover L70754-001

L70758-001

20 Chapter 3 Illustrated parts catalog

Cable Kit

Table 3-2 Cable Kit components and their descriptions

Item Description Spare part number

Cable Kit, includes the following cables: L70755-001

(1) Fingerprint reader cable

(2) NFC cable

(3) Audio cable

(4) Touchpad cable

Miscellaneous parts

Table

3-3 Miscellaneous parts and their descriptions

Component Spare part number

Pen (with app launch button) L16131-001

Cable Kit L70755-001

Hardware Kit (includes ngerprint reader bracket, system board sensor bracket, USB protective tape,

WLAN protective tape, WWAN protective tape, SIM tray, and SIM insert (models with SIM)

Screw Kit L34182-001

AC adapter:

L70758-001

65 W, USB Type-C, non-PFC, 3 pin 860209-850

65 W, USB Type-C, non-PFC, 1.8 m L32392-001

Cable Kit 21

Table 3-3 Miscellaneous parts and their descriptions (continued)

Component Spare part number

Power cord (3 pin, C5, black, 1.0 m, duckhead), for use in:

Argentina L36815-001

Australia L36816-001

Brazil L44789-001

Denmark L36817-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L36818-001

India L36820-001

Israel L36819-001

Italy L44788-001

Japan L36821-001

North America L36822-001

People’s Republic of China L36823-001

South Africa L36824-001

Switzerland L36825-001

Taiwan L36827-001

Thailand L36826-001

United Kingdom L36828-001

Power cord (3 pin, C5, black, 1.0 m, standard), for use in:

Argentina L30811-001

Australia L22327-001

Brazil L30812-001

Denmark L22322-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22321-001

India L22624-001

Israel L22323-001

Italy L30813-001

Japan L22330-001

North America L22319-001

People’s Republic of China 920689-014

South Africa L30777-001

South Korea L22328-001

Switzerland L22324-001

Taiwan L22329-001

22 Chapter 3 Illustrated parts catalog

Table 3-3 Miscellaneous parts and their descriptions (continued)

Component Spare part number

Thailand L30779-001

United Kingdom L22320-001

Power cord (C5N5, duckhead, 1.0 m), for use in:

North America L50818-002

South Korea L50818-001

Power cord (C5)

Japan 226768-001

Miscellaneous parts 23

4 Removal and replacement procedures

preliminary requirements

Tools required

You need the following tools to complete the removal and replacement procedures:

● Nonconductive, nonmarking pry tool

● Magnetic Phillips P1 screwdriver

● Torx T5 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed so that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

24 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and polystyrene foam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information 25

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs (dual in-line packages) from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from polystyrene foam

Removing bubble pack from PCB (printed circuit board)

Packing PCBs in foam-lined box

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

26 Chapter 4 Removal and replacement procedures preliminary requirements

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:

● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To

provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with

most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, use the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene

foam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

1,500

7,500

15,000

HP recommends the following materials and equipment to prevent static electricity:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

Electrostatic discharge information 27

● Static-dissipative table or oor mats with hard tie to ground

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ±10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

28 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

authorized service provider parts

IMPORTANT: Components described in this chapter should be accessed only by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

IMPORTANT: This computer does not have user-replaceable parts. Only HP authorized service providers

should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

There are as many as 48 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 24 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Bottom cover

Table

5-1 Bottom cover description and part number

Description Spare part number

Bottom cover L70754-001

Before removing the bottom cover, follow these steps:

▲ Prepare the computer for disassembly (Preparation for disassembly on page 29).

Remove the bottom cover:

1. Remove the four Torx T5 2.0 × 7.0 screws (1) and loosen the captive Torx screw (2) that secures the

bottom cover to the computer.

Component replacement procedures 29

2. Insert a nonmarking, nonconductive, thin tool near the hinge (1) and pull up to release the cover (2).

3. Remove the bottom cover (3).

Reverse the removal procedures to install the bottom cover.

30 Chapter 5 Removal and replacement procedures for authorized service provider parts

Battery

Table 5-2 Battery description and part number

Description Spare part number

Battery, 4 cell, 56 Whr L02478-855

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 29).

Remove the battery:

1. Disconnect the battery cable from the system board (1).

2. Remove the ve Phillips M2.0 × 3.0 screws (2) that secure the battery to the computer, and then remove

the battery from the computer (3).

Component replacement procedures 31

Solid-state drive

Table 5-3 Solid-state drive description and part number

Description Spare part number

2 TB, PCIe, NVMe, TLC L31877-001

1 TB, PCIe, NVMe, TLC L31874-001

512 GB, PCIe, NVMe, TLC L31879-001

512 GB, PCIe, NVMe, self-encrypting drive (SED), OPAL 2, TLC L31880-001

512 GB, PCIe, NVMe, value L76713-001

512 GB, PCIe, NVMe + 32 GB Optane memory L76714-001

256 GB, PCIe, NVMe, TLC L31875-001

256 GB, SATA-3, self-encrypting drive (SED), OPAL 2, TLC L31881-001

256 GB, PCIe, NVMe, value L31876-001

256 GB, PCIe, NVMe + 16 GB Optane memory L79586-001

128 GB, SATA-3, TLC L31873-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 29).

3. Remove the battery. (see Battery on page 31).

Remove the solid-state drive:

1. Remove the tape from the solid-state drive (1).

32 Chapter 5 Removal and replacement procedures for authorized service provider parts

2. Move the cover aside for the solid-state drive (2).

3. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive to the system board.

4. Remove the drive by pulling it away from the connector (2).

Reverse this procedure to install the solid-state drive.

Component replacement procedures 33

WWAN module

Table 5-4 WWAN module description and part number

Description Spare part number

Intel XMM 7360 LTE-Advanced (CAT 9) L15398-001

Intel XMM 7560 LTE-Advanced Pro (CAT 16) L27188-001

CAUTION: To prevent an unresponsive system, replace the wireless board only with a wireless board

authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the board and then receive a warning message, remove the board to restore device functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 29).

3. Remove the battery (see Battery on page 31).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The #5 red WWAN antenna cable connects to the WWAN module #5 Main terminal. The #6 blue

WWAN antenna cable connects to the WWAN module #6 Aux terminal.

2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WWAN module to the system board. (The

WWAN module tilts up.)

34 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Remove the WWAN module (3) by pulling the board away from the slot at an angle.

NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, you must install a

protective sleeve on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Component replacement procedures 35

Fingerprint reader board

Table 5-5 Fingerprint reader board description and part number

Description Spare part number

Fingerprint reader board (includes cable)

NOTE: The ngerprint reader board cable is also available in the Cable Kit, spare part number

L70755-001. The ngerprint reader bracket is available in the Hardware Kit, spare part number L70758-001.

L70757-001

Before removing the ngerprint reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 29).

3. Remove the battery (see Battery on page 31).

Remove the ngerprint reader board:

1. Remove the two Phillips M2.0 × 2.0 screws (1) that secure the ngerprint reader bracket to the

computer, and then remove the bracket (2).

2. Disconnect the cable from the reverse ZIF connector on the ngerprint reader board (3).

3. Remove the ngerprint reader board from the computer (4).

Reverse this procedure to install the ngerprint reader assembly.

36 Chapter 5 Removal and replacement procedures for authorized service provider parts

Touchpad

Table 5-6 Touchpad description and part number

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 29).

3. Remove the battery (see Battery on page 31).

Remove the touchpad:

1. Disconnect the touchpad cable from the touchpad ZIF connector (1).

2. Remove the six Phillips M2.0 × 2.0 screws (2) that secure the touchpad to the computer, and then

Description Spare part number

Touchpad for use in models without NFC (includes bracket) L70774-001

Touchpad for use in models with NFC module (includes bracket) L70775-001

Touchpad cable (available in the Cable Kit) L70755-001

remove the touchpad from the computer (3).

Reverse the removal procedures to install the touchpad.

Component replacement procedures 37

Speaker assembly

Table 5-7 Speaker assembly description and part number

Description Spare part number

Speaker assembly L83078-001

Before removing the speaker assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 29).

3. Remove the battery (see Battery on page 31).

4. Remove the touchpad (see Touchpad on page 37).

Remove the speaker assembly:

1. Disconnect the speaker cables from the system board (1), and then remove the tape that secures the

cables to the computer (2).

2. Remove the four Phillips M2.0 × 3.0 screws that secure the speakers (3).

3. Remove the speaker cable from the clips built into the chassis (4).

4. Disconnect the NFC cable so that you can remove the speaker cables (5).

5. Remove the speakers from the computer (6).

Reverse this procedure to install the speaker.

38 Chapter 5 Removal and replacement procedures for authorized service provider parts

NFC module

Table 5-8 NFC module description and part number

Description Spare part number

NFC module

NOTE: The NFC module spare part kit does not include the NFC board cable. The NFC module cable is

included in the Cable Kit, spare part number L70755-001. The NFC antenna is available as spare part number L70753-001.

L02249-001

Before removing the NFC module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Disconnect all external devices from the computer.

3. Remove the bottom cover (see Bottom cover on page 29).

4. Remove the battery (see Battery on page 31).

Remove the NFC module:

1. Disconnect the NFC cable from the ZIF connector on the NFC module (1).

2. Disconnect the antenna cable from the ZIF connector on the NFC module (2).

3. Use a tool to release the NFC module from the adhesive that secures it to the computer (3), and then

remove the NFC module from the computer (4).

Reverse this procedure to install the NFC module.

Component replacement procedures 39

Audio jack board

Table 5-9 Audio jack board description and part number

Description Spare part number

Audio jack board

NOTE: The audio cable is available in the Cable Kit, spare part number L70755-001.

L31858-001

Before removing the audio module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 29).

3. Remove the battery (see Battery on page 31).

Remove the audio jack board:

1. Remove the protective tape from the audio jack board (1).

2. Disconnect the cable from the ZIF connector on the audio jack board (2).

3. Remove the Phillips M2.0 × 3.0 screw (3), and then remove the audio jack board from the computer (4).

Reverse this procedure to install the audio jack board.

40 Chapter 5 Removal and replacement procedures for authorized service provider parts

System board

NOTE: The system board spare part kit includes replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

Table 5-10 System board description and part number

Description Spare part number

System board equipped with the following processor and system memory: