Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: February 2017
Document Part Number: 913093-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
Special keys ............................................................................................................................................................ 8
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 14
Service label ......................................................................................................................................................... 14
Computer major components .............................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement preliminary requirements ..................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Fan ..................................................................................................................................................... 34
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 54
Using Computer Setup ......................................................................................................................................... 54
Using HP Sure Start (select products only) ......................................................................................................... 57
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 58
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 58
9 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
vi
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 66
10 Statement of memory volatility .................................................................................................................. 67
Questions and answers ....................................................................................................................................... 71
Using HP Sure Start (select models only) ............................................................................................................ 72
11 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specic countries and regions ................................................................................................ 73
Index ............................................................................................................................................................. 76
vii
viii
1Product description
CategoryDescription
Product NameHP EliteBook x360 1030 G2
Processors
ChipsetIntel premium chipset integrated with processor
C5 connector, 3-pin, black, 1.83-m, 5–15 power cord
●
C5 connector, 3-pin, black, 1.00-m power cord
●
C5 connector, 3-pin, black, 0.50-m power cord
●
Option-917, 3-cord, 1.83-m, RoHS power cord
●
Option-917, 3-cord, 1.00-m, RoHS power cord
Support for a 3-cell, 57-WHr, 4.94-AHr, Li-ion battery
2Chapter 1 Product description
CategoryDescription
Security
Operating systemPreinstalled:
●
Support for Trusted Platfom Module (TPM) 1.2/2.0 (default) (Inneon; soldered to
system board)
●
Support for drive encryption preboot (password)
●
Support for power-on authentication (password)
●
Support for integrated active smart card reader
●
Support for security cable lock
●
Support for ngerprint reader (landed, touch, with 8×8 sensor)
●
Support for preboot authentication (password, smart card)
●
Windows Home 64-bit (not available on computer models equipped with an Intel i7 processor
and more than 4-GB of system memory and not available on computer models equipped with
more than or equal to 8-GB of system memory)
●
Windows Home 64-bit Chinese Market – CPPP (only available in the People’s Republic of China,
but not available on computer models equipped with an Intel i7 processor and more than 4-GB
of system memory and not available on computer models equipped with more than or equal to
8-GB of system memory)
●
Windows Home 64-bit Chinese Market – CPPP-High-End (only available in the People’s Republic
of China on computer models equipped with an Intel i7 processor and more than 4-GB of
system memory and on computer models equipped with more than or equal to 8-GB of
system memory)
●
Windows Home 64-bit High-End (only available on computer models equipped with an Intel i7
processor and more than 4-GB of system memory and on computer models equipped with
more than or equal to 8-GB of system memory)
●
Windows Home 64-bit High-End Single Language (only available on computer models
equipped with an Intel i7 processor and more than 4-GB of system memory and on computer
models equipped with more than or equal to 8-GB of system memory)
●
Windows Home 64-bit Single Language (not available on computer models equipped with an
Intel i7 processor and more than 4-GB of system memory and not available on computer
models equipped with more than or equal to 8-GB of system memory)
●
Windows Professional 64-bit
●
Windows Professional 64-bit StF MSNA High-End (only available on computer models equipped
with an Intel i7 processor and more than 4-GB of system memory and on computer models
equipped with more than or equal to 8-GB of system memory)
●
Windows Professional 64-bit StF MSNA Standard (not available on computer models equipped
with an Intel i7 processor and more than 4-GB of system memory and not available on
computer models equipped with more than or equal to 8-GB of system memory)
Restore media: DRDVD/SRDVD: DRDVD Windows 10 64-bit
Certied: Microsoft WHQL: Windows 10 64-bit
Web-only support: Windows 10 Enterprise 64-bit and Windows 10 Enterprise 64-bit LTSB 1507
ServiceabilityEnd user replaceable part: AC adapter and pen
3
2External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
4Chapter 2 External component identication
Display
ItemComponentDescription
(1)WWAN antennas (2)* (select products only)Send and receive wireless signals to communicate with WWANs.
(2)Internal microphones (2)Record sound.
(3)Infrared camera lights (2)On: The infrared camera is in use.
(4)WebcamRecords video and captures photographs. Some models allow you
to video conference and chat online using streaming video.
To use the webcam:
▲
Type camera in the taskbar box, and then select Camera.
(5)Infrared cameraAllows a facial recognition logon to Windows, instead of a
password logon.
(6)Webcam lightOn: The webcam is in use.
(7)WLAN antennas (2)*Send and receive wireless signals to communicate with WLANs.
NOTE: The position of the WLAN antennas may dier,
depending on model.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Display5
ItemComponentDescription
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then select User Guides.
Fingerprint reader
ComponentDescription
Fingerprint reader (select models only)Allows a ngerprint logon to Windows, instead of a
password logon.
6Chapter 2 External component identication
Lights
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all
capital letters.
(2)fn lock lightOn: The fn key is locked.
(3)Privacy key lightOn: Privacy zone is on, which helps prevent side-angle viewing.
(4)Mute light
(5)Microphone mute light
(6)num lk lightOn: Num lock is on.
(7)Wireless lightOn: An integrated wireless device, such as a WLAN, WWAN, and/or
(8)Sharing or presenting lightOn: Sharing is on.
(9)Call answer lightOn: Call answer is on.
●
On: Computer sound is o.
●
O: Computer sound is on.
●
On: Microphone sound is o.
●
O: Microphone sound is on.
a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(10)Call end lightOn: Call end is on.
Lights7
Special keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with the esc key, or other key. These key
combinations are called hot keys.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close the
Start menu.
(4)Actions keysExecute frequently used system functions.
(5)Embedded numeric keypadA numeric keypad superimposed over the keyboard alphabet keys.
When num lk is pressed, the keypad can be used like an external
numeric keypad. Each key on the keypad performs the function
indicated by the icon in the upper-right corner of the key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6)num lk keyTurns the embedded numeric keypad on and o.
8Chapter 2 External component identication
TouchPad
ItemComponentDescription
(1)TouchPad zoneReads nger gestures to move the pointer to activate items on
the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
(4)Near eld communications (NFC) tapping area (select
models only)
Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the computer and
transfer data back and forth.
TouchPad9
Left side
ComponentDescription
(1)Power button
(2)Power light
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Type power options in the taskbar search box, and then
select Power Options.
– or –
Right click the Power icon meter and then select
Power Options.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unnedded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(3)USB 3.x charging portWhen the computer is on, connects and charges a USB device,
(4)Audio-out (headphone)/Audio-in
(microphone) jack
10Chapter 2 External component identication
such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
ComponentDescription
(4)Audio-out (headphone)/Audio-in
(microphone) jack (continued)
(5)Volume buttonControls speaker volume on the computer.
(6)SIM card slot (select models only)Supports a wireless SIM card.
(7)Smart card readerSupport optional smart cards.
1.Type support in the taskbar search box, and then select
the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then select
User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side11
Right side
ComponentDescription
(1)microSD memory card readerReads optional memory cards that store, manage, share or
access information.
To insert a card:
1.Hold the card label-side up, with the connectors facing
the computer.
2.Inser the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card;
▲
Press in on the card, and then remove it from the memory
card reader.
(2)USB Type-C Thunderbolt portConnects and charges a USB device that has a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– or –
Connects a display device that has a USB Type-C connector,
providing display output.
NOTE: The computer may also support a Thunderbolt
docking station.
(3)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(4)HDMI portConnects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a HDMI device.
(5)USB 3.x charging portWhen the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
(6)Battery lightWhen AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.
12Chapter 2 External component identication
ComponentDescription
Bottom
(6)Battery light (continued)
(7)Power connectorConnects an AC adapter.
●
O: The battery is not charging.
ItemComponentDescription
(1)Speakers (2)Produce sound.
(2)Vents (3)Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom13
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then
follow the on-screen instructions.
Service label
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
The service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on the computer.
14Chapter 3 Illustrated parts catalog
Component
(1)HP product name (select products only)
(2)Serial number
(3)Product number
(4)Warranty period
(5)Model name (select products only)
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Service label15
Computer major components
16Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
(1)Display assembly: The TouchScreen display is spared only as an entire assembly.
(2)Keyboard/top cover (includes keyboard cable, top cover shielding, and magnets):
For use in Belgium920484-A41
For use in Brazil920484-201
For use in Bulgaria920484-261
For use in Canada920484-DB1
For use in the Czech Republic and Slovakia920484-FL1
For use in Denmark920484-081
For use in France920484-051
For use in Germany920484-041
For use in Greece920484-151
For use in Hungary920484-211
For use in Iceland920484-DD1
For use in India920484-D61
For use in Israel920484-BB1
For use in Italy920484-061
For use in Japan920484-291
For use in Latin America920484-161
For use in the Netherlands920484-B31
For use in Norway920484-091
For use in the Northwest Africa920484-FP1
For use in Portugal920484-131
For use in Romania920484-271
For use in Russia920484-251
For use in Saudi Arabia920484-171
For use in Slovenia920484-BA1
For use in South Korea920484-AD1
For use in Spain920484-071
For use in Sweden and Finland920484-B71
For use in Switzerland920484-BG1
For use in Taiwan920484-AB1
For use in Thailand920484-281
Computer major components17
ItemComponentSpare part number
For use in Turkey920484-141
For use in the United Kingdom920484-031
For use in the United States920484-001
(3)TouchPad (includes NFC board cable)
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad
cable. The TouchPad cable is included in the Cable Kit, spare part number 917893-001,
which also includes the NFC board cable. The TouchPad bracket is not spared as a separate
component.