HP EliteBook 1050 G1 Maintenance And Service Manual
HP EliteBook 1050 G1
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Xeon are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. NVIDIA
and Quadro are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. Red Hat Enterprise Linux is
a registered trademark of Red Hat, Inc. in the
United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part number: L21788-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 5
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, speakers, and ngerprint reader ......................................................................................... 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Plastics Kit ........................................................................................................................................................... 20
Display assembly subcomponents ...................................................................................................................... 21
Bracket Kit ............................................................................................................................................................ 23
Miscellaneous parts ............................................................................................................................................. 24
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Electrostatic discharge damage .......................................................................................................................... 25
Packaging and transporting guidelines .............................................................................................................. 26
Workstation guidelines ........................................................................................................................................ 27
Equipment guidelines .......................................................................................................................................... 27
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
v
Solid-state drive (M.2) ....................................................................................................................... 33
Memory module ................................................................................................................................ 35
WLAN/Bluetooth combo card ............................................................................................................ 37
Fingerprint reader board ................................................................................................................... 39
TouchPad ........................................................................................................................................... 40
NFC module ....................................................................................................................................... 42
Bottom speakers ............................................................................................................................... 43
Card reader/audio board ................................................................................................................... 45
Thermal module ................................................................................................................................ 46
System board .................................................................................................................................... 49
RTC battery ........................................................................................................................................ 53
Power button board .......................................................................................................................... 54
Top speaker ....................................................................................................................................... 56
Display assembly ............................................................................................................................... 57
Top cover/keyboard ........................................................................................................................... 66
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 67
Using Computer Setup ......................................................................................................................................... 67
Starting Computer Setup .................................................................................................................. 67
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 67
Navigating and selecting in Computer Setup ................................................................................... 67
Restoring factory settings in Computer Setup ................................................................................. 68
Updating the BIOS ............................................................................................................................. 68
Determining the BIOS version ......................................................................................... 68
Downloading a BIOS update ........................................................................................... 69
Changing the boot order using the f9 prompt .................................................................................. 70
TPM BIOS settings (select products only) ........................................................................................................... 70
Using HP Sure Start (select products only) ......................................................................................................... 70
7 Using HP PC Hardware Diagnostics ................................................................................................................ 71
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 71
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 71
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 72
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 72
Installing HP PC Hardware Diagnostics Windows ............................................................................. 72
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 72
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 73
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 73
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 73
vi
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 73
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 74
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 74
8 Backing up, restoring, and recovering ........................................................................................................... 76
Using Windows tools ........................................................................................................................................... 76
Creating HP Recovery media (select products only) ........................................................................................... 76
Using HP Recovery Manager to create recovery media .................................................................... 77
Before you begin ............................................................................................................. 77
Creating the recovery media ........................................................................................... 77
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 78
Restoring and recovery ........................................................................................................................................ 78
Restoring, resetting, and refreshing using Windows tools .............................................................. 78
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 78
Recovering using HP Recovery Manager ........................................................................................... 78
Recovering using the HP Recovery partition (select products only) ................................................ 79
Recovering using HP Recovery media ............................................................................................... 79
Changing the computer boot order ................................................................................................... 80
Removing the HP Recovery partition (select products only) ............................................................ 80
9 Specications .............................................................................................................................................. 81
Computer specications ...................................................................................................................................... 81
M.2 PCIe solid-state drive specications ............................................................................................................ 82
M.2 solid-state drive specications .................................................................................................................... 83
10 Statement of memory volatility .................................................................................................................. 84
Nonvolatile memory usage ................................................................................................................................. 86
Questions and answers ....................................................................................................................................... 88
Using HP Sure Start (select models only) ............................................................................................................ 89
11 Power cord set requirements ...................................................................................................................... 90
Requirements for all countries ............................................................................................................................ 90
Requirements for specic countries and regions ................................................................................................ 91
12 Recycling .................................................................................................................................................. 93
vii
Index ............................................................................................................................................................. 94
viii
1 Product description
Category Description
Product name HP EliteBook 1050 G1
Processor 8th generation Intel® Core™ processors
i7-8850H (2.6-GHz, turbo up to 4.3 GHz, 2400-MHz/9-MB L3 cache, six core, 45 W, Intel UHD Graphics 630
GPU)
i7-8750H (2.2-GHz, turbo up to 4.1 GHz, 2400-MHz/9-MB L3 cache, six core, 45 W, Intel UHD Graphics 630
GPU)
i5-8400H (2.5-GHz, turbo up to 4.2 GHz, 2400-MHz/8-MB L3 cache, quad core, 45 W, Intel UHD Graphics
630 GPU)
i5-8300H (2.3-GHz, turbo up to 4.0 GHz, 2400-MHz/8-MB L3 cache, quad core, 45 W, Intel UHD Graphics
630 GPU)
Support for Intel Dynamic Platform and Thermal Framework (Intel DPTF) in HP BIOS
Graphics Internal graphics (Intel Core i5 processors only)
Intel UHD Graphics 630
Discrete graphics
NVIDIA GeForce GTX 1050 with Max-Q Design with 4096 MB of dedicated video memory
Supports DisplayPort 1.3 (supported through Thunderbolt 3); DisplayPort 1.4 ready
Supports hybrid (switchable) graphics
Supports Nvidia Optimus Technology
Supports Open GL 4.5/Open CL 1.2/Vulkan 1.0
Supports Nvidia Surround Technology
Panel 39.6-cm (15.6-in), anti glare, LED, UWVA, 72% CG, eDP+PSR,16:9 aspect ratio
Full high-denition (FHD), anti glare (1920×1080), 400 nits, slim, ambient light sensor
Full high-denition (FHD), anti glare (1920×1080), 400 nits, slim, ambient light sensor, with HD camera
Full high-denition (FHD), anti glare (1920×1080), 400 nits, slim, ambient light sensor, with HD+IR
cameras
Full high-denition (FHD), anti glare (1920×1080), 650 nits, uslim, privacy
Full high-denition (FHD), anti glare (1920×1080), 650 nits, uslim, privacy, with HD+IR cameras
Ultra high-denition (UHD), anti glare (3840×2160), 400 nits, ambient light sensor
Ultra high-denition (UHD), anti glare (3840×2160), 400 nits, uslim, ambient light sensor, with HD camera
Ultra high-denition (UHD), anti glare (3840×2160), 400 nits, uslim, ambient light sensor, with HD+IR
cameras
Memory Two customer-accessible/upgradable memory module slots
DDR4-2666 dual channel support
1
Category Description
Supports up to 32 GB of system RAM in the following congurations
●
32768-MB total system memory (16384×2)
●
16384-MB total system memory (8192×2 or 16384×1)
●
8192-MB total system memory (8192×1) or (4096×2)
Primary storage, M.2 M.2 (NGFF), SS/DS, solid-state drive (2280)
SATA
512 GB, SATA-3, FIPS-140-2, TLC
256 GB, SATA-3, self-encrypting drive, Opal 2, TLC
PCIe (NVMe)
2 TB, TLC
1 TB, TLC
512 GB, TLC
512 GB, TLC, Opal 2
256 GB, TLC
256 GB, TLC, Opal 2
Secondary storage, M.2 M.2 (NGFF), SS/DS, solid-state drive (2280)
SATA
512 GB, SATA-3, FIPS-140-2, TLC
256 GB, SATA-3, self-encrypting drive, Opal 2, TLC
PCIe (NVMe)
2 TB, TLC
1 TB, TLC
512 GB, TLC
512 GB, TLC, Opal 2
256 GB, TLC
256 GB, TLC, Opal 2
Camera HD camera, 720p (select models only)
IR/RGB 720p FHD camera (select models only)
Audio HP Bang & Olufsen Audio (Conexant CX8400)
HP Noise Cancellation Software
HP Clear Sound Amp
2 Chapter 1 Product description
Intel SST Audio
Microphone (dual array)
Microphone (world facing)
Category Description
Stereo speakers (4)
Wireless Network WLAN Bluetooth
Bluetooth 5.0 only supported using combo card
Integrated WLAN options with dual antennas; soldered to system board
WLAN antennas (2) (congured at top of panel on all models)
Bluetooth disabled IOPT
WLAN disabled IOPT
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (non-vPro,
MU-MIMO supported)
●
Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro, MUMIMO supported)
NFC (select models only):
NFC Mirage WNC XRAV-1 (NXP NPC300 I2C 10mm × 17mm)
NFC antenna
External media card HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Ports HDMI 2.0 with discrete graphics; HDMI 1.4 with UMA graphics
USB 3.0 port
USB 3.0 charging port (S3/S5)
USB Type-C port with ThunderBolt (2)
Multi-pin AC port
Headphone/line out and microphone/line in combo jack
Docking HP Thunderbolt Dock 230W G2
HP ZBook Dock with Thunderbolt 3
Keyboard/pointing
devices
Power AC adapter (Smart, 4.5 mm)
Keyboard
Backlit, spill-resistant, standard notebook keyboard with DuraKeys
Backlit, spill-resistant, standard notebook keyboard with DuraKeys - privcy
TouchPad
Default to Microsoft PTP requirement
Glass with chemical-etched surface
150 W, slim
Power cord
1 meter, C5, 3-wire power cord
3
Category Description
Battery
6-cell, 95.6-Whr, 4.15 Ah, polymer battery (2.5-inch bay not available when selected)
4-cell, 64-Whr, 4.15 Ah, polymer battery
HP Fast Charge Technology
Security TPM 2.0 (Inneon; soldered down)
Security lock
Touch ngerprint sensor (select models only)
Drive encryption preboot option - password, ngerprint, selected smart cards
BIOS preboot power on - BIOS option (password, ngerprint)
Operating system Operating system version:
Windows 10, RS3
Preinstalled:
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Pro 64
FreeDOS 2.0
Restore media:
Windows 10 DRDVD
Windows 10 Pro 64 OSDVD
Windows 10 DRUSB
Windows 10 Pro 64 OSUSB
Certied:
Microsoft WHQL
Web-only support:
Windows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1607
Serviceability End-user replaceable parts
AC adapter
4 Chapter 1 Product description
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) Vent Enables airow to cool internal components.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Right 5
Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) USB Type-C power connector and
Thunderbolt™ ports (2) with HP Sleep and
Charge
(6) Power connector Connects an AC adapter.
(7) Battery light When AC power is connected:
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
6 Chapter 2 Components
Left
Component Description
(1) USB SuperSpeed port with
HP Sleep and Charge
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
(3) Security cable slot Attaches an optional security cable to the computer.
(4) Vent Enables airow to cool internal components.
Connects a USB device, provides high-speed data transfer, and even when the
computer is o, charges most products such as a cell phone, camera, activity
tracker, or smartwatch.
smartwatch, and provides high-speed data transfer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and o during
routine operation.
Left 7
Display
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera light (select products only) On: The camera is in use.
(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
8 Chapter 2 Components
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
(4) Near Field Communications (NFC) tapping area
and antenna* (select products only)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
Keyboard area 9
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Fn lock light On: The fn key is locked.
(4) Mute light
(5) Microphone mute light
(6) Num lk light On: Num lock is on.
(7) Wireless light On: An integrated wireless device, such as a wireless local area network
(8) Sharing or presenting light On: Sharing is on.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded
components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
●
On: Computer sound is o.
●
O: Computer sound is on.
●
On: Microphone is o.
●
O: Microphone is on.
(WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless
devices are o.
10 Chapter 2 Components
Component Description
(9) Call answer light On: Call answer is on.
(10) Call end light On: Call end is on.
Button, speakers, and ngerprint reader
Component Description
(1) Power button
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select
products only)
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved
information.
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon and then select Power Options.
Allows a ngerprint logon to Windows, instead of a password logon.
Keyboard area 11
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
the fn key.
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 13.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key Displays options for a selected object.
12 Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.
▲
Icon Description
To use an action key, press and hold the key.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Turns the embedded numeric keypad on and o.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oce
365® servers.
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
●
Answers a call.
Keyboard area 13
Icon Description
●
Starts a call during a 1-on-1 chat.
●
Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
●
Ends a call.
●
Declines incoming calls.
●
Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
14 Chapter 2 Components
Bottom
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Speakers (2) Produce sound.
Bottom 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1) HP product name (select products only)
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Components
3 Illustrated parts catalog
Computer major components
Item Component Spare part number
(1) Display assembly (non-touch)
NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see
Display assembly subcomponents on page 21.
(2) Top cover with keyboard (includes keyboard cable):
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 66.
Backlit keyboard L34212-xx1
Computer major components 17
Item Component Spare part number
Backlit, privacy keyboard L34213-xx1
(3) TouchPad L31559-001
(4) RTC battery not spared
(5) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory:
For use in models with UMA graphics memory:
(6) Top speaker L28672-001 (Speaker Kit)
(7) NFC module L02249-001
(8) Fingerprint reader board L33678-001
(9) Fingerprint reader bracket L28674-001 (Bracket Kit)
(10) Card reader board/audio board (includes cable) L31572-001
Thermal module (includes replacement thermal material):
(11) For use only with models with discrete graphics memory L28670-001
●
Intel Core i7-8850H processor L31553-001, -601
●
Intel Core i7-8750H processor L31552-001, -601
●
Intel Core i5-8400H processor L31551-001, -601
●
Intel Core i5-8300H processor L31550-001, -601
●
Intel Core i7-8850H processor L31557-001, -601
●
Intel Core i7-8750H processor L31556-001, -601
●
Intel Core i5-8400H processor L31555-001, -601
●
Intel Core i5-8300H processor L31554-001, -601
(12) For use only with models with UMA graphics memory L30973-001
(13) Power button board (includes cable) L28661-001
Speaker Kit L28672-001
(14) Left speaker
(15) Right speaker
(16) Memory module (DDR4-2400-MHz)
16 GB 937438-850
8 GB 937236-850
4 GB L10598-850
(17) Solid-state drive (M.2)
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
2-TB, PCIe, TLC L32557-001
1-TB, PCIe, TLC L32553-001
512-GB, PCIe, TLC L32559-001
512-GB, PCIe, self-encrypting drive (SED), OPAL 2, TLC L32558-001
512-GB, SATA, FIPS, TLC L32560-001
256-GB, PCIe, TLC L32555-001
256-GB, PCIe, self-encrypting drive (SED), OPAL 2 L32554-001
256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 L32556-001
(18) Memory cover L28674-001 (Bracket Kit)
(19) Battery (4-cell) L07046-855
(20) Battery (6-cell) L07045-855
(21) Bottom cover L31560-001
WLAN module (not illustrated)
Intel Wireless-AC 9560 802.11ac 2x2 WiFi + BT 5 Combo Adaptor (vPro) L32652-005
Intel Wireless-AC 9560 802.11ac 2x2 WiFi + BT 5 Combo Adaptor (non vPro) L32650-005
Computer major components 19
Plastics Kit
Item Component Spare part number
Plastics Kit L32730-001
(1) Card reader insert
(2) Fingerprint reader insert
(3) Central hook
20 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel
For use in models with an ambient light sensor:
For use in models without an ambient light sensor
(2) Display panel (includes display cable, bezel adhesive, and panel adhesive tape)
FHD L32562-001
FHD, privacy L32561-001
●
Equipped with only an HD camera L31564-001
●
Equipped with an IR camera L31565-001
●
Not equipped with a camera L31566-001
●
Equipped with only an HD camera L31567-001
●
Equipped with an IR camera L31568-001
●
Not equipped with a camera L31569-001
Display assembly subcomponents 21
Item Component Spare part number
UHD L32563-001
(3) Hinge cap (left and right; includes bezel adhesive) L31570-001
(4) Display hinges (includes left and right hinges and bezel adhesive) L28659-001
(5) Antenna (left and right, includes bezel adhesive) L31688-001
(6) Camera module, IR camera (includes bezel adhesive) L30660-001
(7) Camera cable, IR (separate cables for IR camera, IR camera on DreamColor display, IR
camera on displays without an ambient light sensor; includes bezel adhesive, cover
adhesive)
(8) Camera module, HD (includes bezel adhesive) L28470-001
(9) Camera cable, HD (separate cables for HD camera, HD camera on DreamColor displays;
includes bezel adhesive, cover adhesive)
(10) Display enclosure (includes bezel adhesive)
FHD display L31561-001
UHD display L31562-001
Privacy display L31563-001
Camera shutter (not illustrated) L31319-001
L31696-001 (Display Cable
Kit)
L31696-001 (Display Cable
Kit)
22 Chapter 3 Illustrated parts catalog
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