This document contains
proprietary information that is
protected by copyright. All rights
are reserved. No part of this
document may be photocopied,
reproduced, or translat ed to
another language with out th e
prior written con sen t of He wle ttPackard Company.
First Edition, September 1999
Warra nt y
The information contained in this
document is subject to change
without notice.
Hewlett-Packard makes no
warrant y of any kind wit h
regard to this material,
including, but not limited to,
the implied warranties of
merchantability and fitness for
a particular purpose.
Hewlett- Packard shall not be
liable for errors contained herein
or for incidental or con s equential
damages in connection with the
furnishing, performance, or use
of this material.
WARNING
The procedu r es des cribed in this
manual are to be perf or m ed by
HP-qualified service pe r s onnel
only.
Electrical Shock Hazard
Serious shock hazard leading to
death or injury may result if you
do not take t he following
precautions:
- Ensure that th e ac pow er outlet
(mains) has a protective earth
(ground) terminal.
- Disconnect the Printer from the
power source prior to performing
any maintenance.
- Prevent water or any other
liquids from running onto
electrical components or circuits,
or through openings in the
enclosure.
Electrostatic Discharge
Refer to the beginning of Chapter
10 of this man ual , for preca utio ns
you should take to prevent
damage to the Printer circuits
from electrost atic discharge.
WARNING
The Warning symb ol calls
attention to a procedure, pract ice,
or the like, which, if not correctly
performed or adhered to, could
result in personal injury. Do not
proceed beyond a War ning
symbol until the in di cated
conditions are fully unders tood
and met.
CAUTION
The Caution symbol calls
attention to an oper atin g
procedure, practice, or the like,
which, if not correctly performed
or adhered to, could result in
damage to or destruction of part
or all of t h e pr o duct. Do not
proceed beyond a Caution
symbol until the in di cated
conditions are fully unders tood
and met.
Technical Marketing,
Barcelona Division,
Hewlett-Packard Espanola, S.A.
Avda. Graells, 501
08190 Sant Cugat del Valles
Spain
1
HP DesignJet ColorPro CAD
HP DesignJet ColorPro GA
Service Manual
Using this Manual
Purpose
This Service Manual contains information necessary to test,
calibrate and service:
n
HP DesignJet ColorPro CAD Printer (Model C7777A)
n
HP DesignJet ColorPro GA Printer (Model C7778A)
For information about using these printers, refer to the
corresponding User and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be
performed by HP Certified service personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are
located in Chapter 9.
2
HP DesignJets ColorPro CAD and GA Printers Servi ce Manua l
Table of Contents1
Chapter 1 - Product Information
Chapter 2 - Operating Overview
Chapter 3 - Loading Paper and paper Beha viour
Chapter 4 - Install/Uninstall print er Softwa re
Chapter 5 - Maintenance and Ink
Chapter 6 - Functional Overview
HP DesignJets ColorPro CAD and GA Printers Service Manual
3
Table of Contents
4
HP DesignJets ColorPro CAD and GA Printers Servi ce Manua l
Chapter 1 Product Information
Technology Update
Modular Ink Delivery System
A modular ink delivery system is the separation of ink car tridges and printheads into
individual, single-color components. Traditional inkjet printers use one black and one tricolor ink cartridge, each with integrated printheads. HP’s modular ink delivery system
features four separat e ink cartr idges--o ne for each primary printing color--and four
corresponding long-life printheads, with tubes connecting the components. I nc luding the
standard and high-capacit y black ink cartr idges, t here are actually nine consumables, with
on ly eight used in the printer at o ne time.
Product Information 1-1
Technology Update
How It Works
By separating the ink cartridge from the pr intheads, a modu lar ink delivery syste m allows
the ink supply to remain in a permanent, fixed position. The printheads re main attached
to the carriage and move back and forth, delivering ink to the page as the paper advances
through the printer. Each printhead and ink cartridge is embedded with a tiny memory
device called a smart chip that recognizes and stor es t he unique operat ing characteristics
of the component to cr eate a totally integrat ed pr inting system that ensures consistent ,
high-quality printing at the lowest cost available.
A unique pressurization system maintains a constant supply of ink to the printheads.
Smart chips monitor the amount of ink used by counting every drop that passes through
each printhead. When the smart chips sense more ink is needed to maintain cont inuous
printing, a plunger in each cartridge temporarily pressurizes the cartridges to deliver more
ink to the printheads. With the modular ink delivery system, ink supply is instantly
replenished, even at top speeds.
The new, individually replaceable pr intheads ar e des igned for long life and each should
print 12,000 pages in black, 24,000 pages in color. As a result, you’ll go through many
ink cartridges before the corresponding printhead will need replacement. With their
modular design, ink cartridges contain twice the ink supply of current HP cartridges, so
you’ll also get longer lasting cartridges. When a co mponent approaches the end of its
print life, the smart chip not ifies the user through on-screen messages so a rep lacement
can be purchased prior to the part expiring.
By separating the pr intheads and ink cartridges, you only replace the co mponent t hat is
no longer usable. Pr intheads can be replaced one at a time without the need for cost ly or
extensive servicing and aren’t discarded when the ink is expended. HP printheads also use
a wet wiping system to eliminate nozzle clogging that plagues other permanent printhead
designs. Component replacement is easy. Simply pull out t he used part and snap in a
replacement.
Product Info rmation1-2
Technology Update
The Benefit s
Cuts up to 30 percent off the printing costs of other methods
Modular design means only the component that is no longer useful is replaced.
Longer-life printheads and higher-capacity ink cartridges means less frequent
replacement.
Achieves color laser speed in a personal desktop printer
Each Printhead has 304 nozzles (1,216 total, the most in the industry) resulting in
faster pr int sp eeds.
Prints in 1/2-inch swath as opposed to the 1/5- or 1/3-inch swaths of integrated
print cartridges.
Ink cartridge pressurization system keeps constant flow of ink to printhead. Smart
chips store component information and alert user to low-ink, ink-out and
printhead failure status.
Product Information 1-3
Spe cif ica tion s
Data Sheet
Print Method
Print Speed 1 BlackBlack Text
Print Speed 1 Color
Black Resolution
Color Resolution
Printhead Nozzles
Printer Command
Languag e
Font Capability
MemoryHP DesignJet ColorPro CAD
Plain paper drop on-demand thermal inkjet printing.
Econofast Mode
Normal Mode
Best Mode
Color Highlights
Econofast Mode
Normal Mode
Best Mode
Mixed Text & Grap h i c s
Econofast Mode
Normal Mode
Best Mode
Full Page Color
Econofast Mode
Normal Mode
Best Mode
1
Approximate figures. Exact speed dependent on the system
conf igur ation, software program, and doc ument comp lexit y
Up to 600x600 dpi
PhotoREt II for photo qu ality
304 black, 912 color (304 per color printhead)
HP PCL 3 enhanced
Adobe PostScript 3 (With HP 2500CM onl y)
HP FontSmart v2.5 (110 TrueType fonts for windows)
HP FontSmart software provides easy-t o- use font manage me nt
capabilit i es
136 PostScript fonts with Adobe PostScript 3
4 Mb ytes st andard RAM
Letter / A4
11.0 ppm
9.0 ppm
7.5 ppm
Letter / A4
9.0 ppm
6.5 ppm
5.5 ppm
Letter / A4
9.0 ppm
3.0 ppm
1.5 ppm
Letter / A4
2.5 ppm
1.2 ppm
0.4 ppm
11x17 / A3
7.0 ppm
5.0 ppm
4.5 ppm
11x17 / A3
5.5 ppm
3.5 ppm
2.5 ppm
11x17 / A3
6.0 ppm
2.0 ppm
1.0 ppm
11x17 / A3
1.7 ppm
0.7 ppm
0.3 ppm
Product Info rmation1-4
HP DesignJet ColorPro GA
20 M bytes s tandard RAM
Two 72-pin SIMM slots for additional memory (EDO, 60ns)
expansion up to a total of 76 Mbytes
Connectivity /Network
Management
HP DesignJet ColorPro CAD
Network-capable printer for DOS and Windows environments
Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0,
Windows 3.1x/95/98
Centronics parallel, IEEE 1284 comp liant
One n etwor k interface slot accepts opt ional H P MIO Print Server s
with support for Novell Netware, Microsoft LAN Manager, Windows
for Workgroups, Windows for NT, IBM LAN Server, Unix
environment and Apple Talk (Ether Talk)
HP DesignJet ColorPro GA
Network-ready printer for DOS, Windows and Macintosh
environments
Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0,
Windows 3.1x/95/98
Centronics parallel, IEEE 1284 comp liant
HP MIO 10/100Base-TX print server with support for Novell
Netware, Microsoft LAN Ma nager , Win dows for Wor kgroups,
Windows NT, IBM LAN Server, Unix environment and AppleTalk
(EtherTalk)
Supports networking protocols IP X/S P X, TCP/IP, DLC/LLC,
AppleTalk and NetBE UI
Adobe PostScript 3 drivers for Windows a nd Macintosh QuickDraw
Paper Handling
Automatic switching between languages and ports.
HP JetAdmin printer management software provides easy printer
setup and configuration. Latest versions available from HP’s web
site (http:/ /www.hp.com/go/jetadmin)
HP WebJetAdmin printer management software available from HP’s
web site (http://www.hp.com/ go/webjetadmin) for simple
installa tions and co nfiguration fro m a common web b rowser.
Standard input capacity of 400 sheets through two trays (Tray 2 & 3)
of 150 sheet and 250 sheet capacity.
Standard output capacity of 150 sheets (face-up)
Rear Manu al feed – single she et only
Tray 1 (Input / Output Tray) – Sheets: up to 10, Cards: up to 4
Tray 2 (Upper Tray) – Sheets: up to 150, Cards: up to 60
Tray 3 (Lower Tray) – Sheets: up to 250
All input paths ha ndle standard media sizes (as listed below) up to
13 in.x19 in. (Supper A3)
Additionally, Tray 1 and the rear manual feed support all media sizes
as small as 4 in.x6 in. (101.6mmx152.4mm)
Built-in media size sensors prevents printing on the wrong size of
media
Product Information 1-5
Paper Size Handling
Maximum Print Wid th
Recommended Media
Weight
Minimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.)
Maximum Width: 330.2 mm (13in. ) x 482. 6 mm (19 in.)
320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media
All input paths handle the following pa per weights with the rear
straight-through paper path handling up to 0.3 mm thickness of paper
Smart Software
Features
Media Size / Type
Co ntrol Panel
Paper / Labels: 60 to 135 g/m
Cards: 110 to 200 g/m
Straight-through path: up to 0.3 mm thickness (0.012 in.) or approx.
200 g/m
Paper: Super B 13 x 19 in., U.S. Tabloi d 11 x 17 in.,
U.S. Legal 8.5 x 14 in., U.S. Letter 8. 5 x 11 in.,
European A3 297 x 420 mm, European A4 210 x 297 mm,
European B4 257 x 364 mm
Transparencies: U.S. Letter 8.5 x 11 in. , Eur opean A4 210 x 297mm
Cards: U.S. Index card 4 x 6 in., Index card 5 x 8 in.,
European A5 card 105 x 148.5 mm, P ostcard 100 x 148 mm
Labels: U.S. Labels, 8.5 x 11 in.; European A4 Labels, 210 x 297mm
Intuitive operation and c omplete, easy-to-unders tand messages
Two- line 3 2 charact er LCD display and 2 L EDs
Buttons:
(Go), Job Cancel, Menu, Item, Value, Select
Indicators: Attention, Ready
Messages can be displayed in 14 languages: English, French, Italian,
Ger man, S panish, Por tugues e, Dutc h, Norwegian, Fi nnish, Swedish,
Danish, Polish, Cz ech and Russian
o
Operating
Environment
Opera ting temper ature: 5
Recommended operating conditions: 15
Storage temp era ture: -40
to 40oC (41o to 104oF)
o
to 60oC (-40o to 140oF)
o
to 35oC (59o to 95oF)
Relative Humidity: 20 to 80% RH non-condensing
Noise levels per ISO 9614-1: S ound Pressure, LwAm 62 dB(A)
Power Supply
Built-in Univer sal Power Supply
Power RequirementsInput Voltage 100 – 240 AC (±10%), 50/60 Hz (±3 Hz)
Power Consumption
Less than 2 watts when off, 8 watts maximum non-printing, 35 wa tts
average printing, 65 watts maximum printing
Product Info rmation1-6
Dimensions
With paper tray closed
685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) H
With paper tray fully extended
685 mm (26.97in.) W x 745 mm (29.33in.) D x 337 mm (13.27in.) H
Desk Spac e Required
685 mm (26.97 in.) W x 532 mm (20.94 in.) D
Weight
Reliability & Es ti mated
Usage
System Requirements
Warranty
Produc t Ce r tifications
26.5 kg (58.48 lb.) without printheads and ink cartridges
27.0 kg (59.52 lb.) with printheads and ink cartridges
Up to 12,000 pages / month
Minimum:
Recommended:
50 Mb Free HardDisk space for 11 x 17 or A3 size pr inting.
Graphics intensive f iles ma y requ ire more disk space.
1 year on site warranty
Safety Certificat i o ns : CCIB (China), CSA (Canada), PSB (Singapore),
UL (USA), NOMi(Mexico), TUV-GS (Germany), SABS (South
Africa), J UN (Kor ea)
EMI C ertifica tions: FCC Part 15B C lass B when used with a Class B
computing device (USA), FCC Part 15B Class A when connected to
Local Area Network (LAN ) Devices, CTICK (Australia & New
Zealand), VCCI (Japan), CE (European Union), B mark (Poland), Gost
(Russia), BCIQ (Taiwan), RRL (Korea)
Windows 3.1x: 486DX-66, 8Mb R AM
Windows 95/98: 486DX-100, 8Mb RAM
Windows NT 4.0: 486DX-100, 16Mb RAM
Macintosh System 7.5.3: 68040 – 8Mb RAM
Windows 3.1x: Pentium 150/166, 16Mb RAM
Windows 95/98: Pentiu m 150/166, 16Mb RAM
Windows NT 4.0: Pentium 150/166, 32 Mb R AM
Mac i ntosh Syst e m 8 or la ter: P ow er PC – 16 Mb
Brands and product names listed are trademarks or registered trademarks of their
respective co mpanies.
Information in this document is subject to change without notice – for more information
or the latest updates, please go to the HP DesignJet web site locat ed at
http://www.designjet-online.hp.com/
Product Information 1-7
Spe cif ica tion s
Cable Specifications
1284-B Connector Pin Assignments
The pin numbers and their assigned signal names for the 1284-B connectors are given
below.
Note
The abbreviat ions used in the "Source" column:
H = host; P = printer; Bi-Di = bi-directional
PIN#SOURCECOMPATIBLENIBBLEBYTEECPEPP
1HnStrobeHostClkHostClkHostClknWrite
2Bi-Di*Data 1 (Leas t Signific ant B it)AD1
3Bi-Di*Data 2AD2
4Bi-Di*Data 3AD3
5Bi-Di*Data 4AD4
6Bi-Di*Data 5AD5
7Bi-Di*Data 6AD6
8Bi-Di*Data 7AD7
30Signal Ground (nAutoFd, nSelectIn, nInit)
31HnInitnInitnInitnReverseRequestnInit
32PnFaultnDataAvailnDataAvailnPeriphRequestUser Defined 2
33Not Defined
34Not Defined
35Not Defined
36HnSel ectI n1284 Acti ve1284 Active1284 Acti venA St r b
∗
Data signals will be driven by s ome but not all peripheral devices.
∗
Pins not defined by this sp ec ar e us ed by manuf actu rers at their own risk.
Product Information 1-9
Spe cif ica tion s
Centronics Parallel Pinout Information
PIN NUMBERPIN IDDESCRIPTION
1Strobe1A low puls e c aus es the printer to read on e byte of data
2 - 9Data 0 - Dat e 7These pins ar e t h e dat a lines. Data 0 is th e leas t sig nificant bit ( LS B )
10Ac kn owledgeThe printer sends a low pulse to indic ate t h at it has accept ed a byt e of data and is
11BusyThe print er sen ds a high logic level t o indicate to the c om put er th at it c ann ot
12P aper E rrorThe printer sends a high log ic level to indicate to the c om put er t h at it is ou t of
13R ead yT he pr in ter sends a high log ic lev el to indicat e to th e c om put er th at it is in an onl in e
16Sig n al Gr oundSignal interfac e gr oun d.
17Chassis GroundChassis ground.
18+5 VThe print er outputs a +5 volt hi gh logic level through a 2.2K ohm resist or .
19 - 30GroundThese pins are tied to signal ground
31Reset/Input
32Error
Clear
1
1
ready for more data.
receive data due to data entry, a full buffer or error status.
paper.
conditi on . T h e printer sends a low logic l ev el to indicat e that it is off line or that the
input buffer is full.
A low pulse sent by the computer resets the printer and clears the print buffer. The
reset occurs on the trailing edge of the pulse
The printer sends a low log ic lev el t o th e c omp ut er to in dicate that it is in an er ror
state.
$FWLYHORZ
Product Info rmation1-10
Spe cif i cati ons
The Centronics Parallel Cable has only 8 data lines, 5 status lines, 4 ground lines and
ground connections bet ween t he host PC and the peripheral. Each of the signal lines has a
correspond ing bit posit ion in a memor y address (register) in the host where data is read or
written. Sending data to the printer follows the sequence below:
Host places data in Data Out register
Host sends pulse on Strobe line
Printer sends pulse on Bus y in re sp onse to pulse on Strobe
Printer reads data on Data Out lines
Printer sends pu lse on ACK (Ackno wledge) line after data is read
This method of data transfer is also known as the Compatibility mode and the transfer
rate of data is slow. The printer while operating in compatibility mode is capable of
indicating limited printer error feedback to t he host computer. Su ch feedback includes:
Paper jam
Out of paper
Printer on or off line
Time out
Product Information1-11
Spe cif ica tion s
IEEE 1284 Pinout Information
Any standard IEEE 1284 compliant printer cable will work with the printer. The
customer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A (2
meters) or C2951A (3 meters).
PIN NUMBERPIN IDDESCRIPTION
1HostClkUsed in a closed-loop handshake with PeriphAck to transfer data or address
2 - 9AD 1 - AD8Host to peripheral device or periph eral devic e to h os t ad dress or data. D at a 1 is
10PeriphClkUsed in a clos ed-loop han ds h ak e w ith H ostA ck (nAut oFd) t o tr ans f er dat a f r om
11PeriphAckThe peripheral uses this signal for flow control in the forward direction.
12nAckReverseThe peripheral drives this signal low to acknowledge nReverseRequest. The
13XflagThis is used by the peri pheral device to reply to the requested extensibility byte
14HostAckThe host drives this signal for flow control in the reverse direction. It is used in
16Logic GroundLogic board ground.
17Chassis GroundChassis Ground.
inform at i on from the host to t h e peripheral d evice.
the least significant bit (bit 0).
the peripheral device to host.
Pherip hAc k also provid es a ni nth data bit to det ermi ne whether c omm an d or
data information is present on the data signals in the reverse direction.
host reli es up on nAckR everse to deter mi ne when it is per mit ted to drive the
data signals.
during the negotiation phase.
an interlocked han ds h ak e w ith PeriphClk. Host Ac k also provid es a ninth data
bit used to d etermine wh eth er c om m and or data information is present on the
data sign als in th e forward dir ec ti on .
18Peripheral Logic H ig hThis sign al is us ed t o pr ovi d e +5V high logic .
19-30GroundThese pins are tied to signal ground
31nReverseRequestThis signal is driven low to place the channel in the reverse direction. While in
ECP mode, the peripheral is only allowed to driver the bi-directional data
signals w h en nRevers eR equest is low and 1284 Activ e is hi gh.
Product Info rmation1-12
32nPeriphRequestDuring EC P m ode the peripheral may drive this pin low to request
communications with the host. This request merely “hints” to the host; the host
has ultim at e c ontrol over th e trans fer direc ti on. This sign al pr ovides a
mechanism for peer-to-peer communication. This signal is valid in the forward
and reverse directions.
361284 ActiveDriven high by host whi le in ECP mode. Set low by the host to terminate ECP
mode and return the link to the Centronics (uni-directional) mode
The 1284 compliant cable supports the ECP (Extended Capabilities Port) mode in the
transfer of data. The ECP protocol includes a series of protocols that differ from standard
Centronics para llel port operation. These add it ional signaling methods a llow the host and
peripheral to negotiate any of faster transfer modes (e.g. DMA, FIFO and RLE
decompression). The protocol is hardware driven and the performance is limited by the
ISA bus bandwidth. The primary advantage is that once data transfer is negotiated, data
can flow without t he need of an ackno wledge or a return stat us signal. This ca n r e sult in a
transfer rate of up to 10 times faster than that of the compatibility mode that the
Centronics parallel cable supports.
To transfer data, the host first goes through a negotiation phase, which allows the host
and peripheral to select a mutually-supported communications mode. During the
negotiation phase, the host indicates which communication mode and options it would
like to use via the Extensibility Request Value. If the peripheral device does not support
the requested mode or options, it sets the Extensibility Flag low and the interface returns
to Compatibil ity Mode.
Product Information1-13
Spe cif ica tion s
Reliability Specifications
CategorySpecifications
Printer UsageUp to 12,000 pages / month
Mechanism Life150,000 A size pages / 5 years
Product Info rmation1-14
Spe cif i cati ons
Interface Specifications
CategorySpecifications
Interface Specification
Centronics parallel, IEEE 1284
Compliant with 1284-B
receptacle (ECP)
64KB buffer size
Product Information1-15
Spe cif ica tion s
Physical Dimensions
With paper tray closed
(W x D x H )
With paper tray fully extended
(W x D x H )
Weight26.5 kg (58.48 lb.) without printheads and
Desk space needed
(W x D)
27.0 x 24.0 x 13.3 inches
685 x 610 x 337 mm
27.0 x 29.3 x 13.3 inches
685 x 745 x 337 mm
ink cartridges
27.0 kg (59.52 lb.) with printheads and
ink cartridges
27.0 x 21.0 inches
685 x 532 mm
Product Info rmation1-16
Printer with paper tray closed
Printer with paper tray fully extended
Spe cif i cati ons
Packaging Dimensions Specifications
792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H
Product Information1-17
Spe cif ica tion s
Electrical Specifications
CategorySpecification
Input Voltage
Frequency50/60 Hz (±3 Hz)
Interface
Specification
Power Consumption
Idle
Printing
Transient Spike Immunity
Amplitude
Pulse width
Rise time
100 to 240 Vac (±10%)
Centronics parallel,
IEEE 1284 Compliant with 1284-B recept acle (ECP)
4.4 watts
35 watts max.
1 kV
50 µseconds
1.2 µseconds
Product Info rmation1-18
Spe cif i cati ons
Environmental Specifications
CategorySpecifications
Temperature
Operating
Storage condition
Recommended oper at ing
Humidity
Operating
Storage condition
Recommended oper at ing
Altitude
Operating
Non-operating
5 °C to 40 °C (41 °F to 104 °F)
-40 °C to 60 °C (-40 °F to 140 °F)
15 °C to 35 °C (59 °F to 95 °F)
5 to 500 Hz
Approximately 0.21 G rms
Approximately 2.09 G rms
0.5 (0 to peak)
49 dB(A) (By-stander position)
Product Information1-19
Spe cif ica tion s
Product Certif ic ations
Safety CertificationsEMI Certifications
CCIB (China)C TICK (Australia and New Zealand)
CSA (Canada)VCCI (Japan)
NOM1 (Mexico)CE (European Union)
PSB (Singapore)GOST (Russia)
TUV-GS (Germany)B m a rk (Pol and)
UL (USA)GOST (Russia)
SABS (South Africa)BCIQ (Taiwan)
JUN (Korea)RRL (Korea)
EMIFCC Class B whe n used with a Class B computing
device (USA)
Product Info rmation1-20
Spe cif i cati ons
Media Sizes Supported
The following are the media sizes supported by the printer.
General typeSizes (mm)Sizes (inch)Remarks
Tray 1 (Input / Output Tray)
Post Card100x1483.94x5.83Minimum Size
Including all media sizes in Tray 2 (Upper Tray) / Tray 3 (Lower Tray)
JIS-B4257x36410.11x14.33
US-B (Ledger)279.4x431.811x17
ISO-A3297x42011.69x16.53
Super B330.2x482.613x19Maximum Size
Note
1. There are sensors mounted on Tray 2 (Upper Tray) and Tray 3 (Lower Tray) of the
printer to detect the sizes of paper in use on each tray.
2. The printer is capable of printing on custom-sized media provided that its
dimensions conform to the mini mum and maximum siz e definition.
3. Envelopes are not supported on the HP DesignJet ColorPro CAD/GA Printer.
Product Information1-21
Spe cif ica tion s
Recommende d Media Weight
Paper
Cardstock110 to 200 g/m2 (110 lb. Index)
60 to 135 g/m2 (16 to 36 lb. Bond)
(up to 0.012 in. or 0.3 mm thickness for straight paper path)
Product Info rmation1-22
Spe cif i cati ons
Paper Ha ndling
Tray 1 (Input / Output Tray)
Sheets10
Cards4
Tray 2 (Upper Tray)
Sheets150
Cards60
Tray 2 (Upper Tray)
Sheets250
Media TypeCapacity (Pages)
Rear Manual Feed
All media sizes from 4x6 inches (101.6x152.4mm)
to 13x19 inches (330.2x482.6mm) and maximum
thickness of 0.3mm (0.012 inches)
Output Tray
Sheets (face-up)150
Note
1. There is a sensor mounted on t he bypass paper feed to indicat e whet her it is in use.
1
Product Information1-23
Spe cif ica tion s
Printable Area
Printable area
(Portrait
orientation)
The table as follows will show the minimum margin of each media type (portr ait
orientatio n) for the HP DesignJet ColorPro Series Printer.
Please note that the printable area is smal ler than that of HP LaserJets. However in the
HP DesignJet ColorPro pr inter driver so ftware t here is a new utility that can
automatically ad just the margins of LaserJet formatted documents so t hat the y can be
printed without the loss of any formatting.
Printable area
(Landscape orient ation)
Product Info rmation1-24
Spe cif i cati ons
Media Margins (in portrait orientation)
Media Type
US Letter
8.5 x 11 in.
215.9 x 279.4 mm
Tabloid / Ledger
11 x 17 in.
279.4 x 431.8 mm
A4
8.27 x 11.69 in.
210.00 x 296.9 mm
A3
11.69 x 16.53 in.
296.9 x 419.9 mm
B4
10.12 x 14.33 in.
257.0 x 364.0 mm
Legal
8.5 x 14 in.
215.9 x 355.6 mm
Executive
7.25 x 10.50 in.
184.2 x 266.7 mm
A5
5.83 x 8.27 in.
148.0 x 210.0 mm
B5
7.16 x 10.12 in.
181.9 x 257.0 mm
4x6 Index Card
4.00 x 6.00
101.6 x 152.4
5x8 Index Card
5.00 x 8.00
127.0 x 203.2
LeftRightTopBottomComments
0.25 in.
6.4 mm.
0.20 in.
5.1 mm.
0.13 in.
3.4 mm.
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.25 in.
6.4 mm.
0.25 in.
6.4 mm.
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.25 in.
6.4 mm.
0.20 in.
5.1 mm.
0.13 in.
3.4 mm.
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.25 in.
6.4 mm.
0.25 in.
6.4 mm.
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
Margins
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
Landscape
Orientation
Product Information1-25
A6 Card
4.13 x 5.83
105.0 x 148.0
Hagaki Card
3.94 x 5.83
100.0 x 148.0
Super B
13.00 x 19.00
330.2 x 482.6
Statement
5.50 x 8.50
139.7 x 215.9
C Size
17.00 x 22.00
431.8 x 558.8
A2
16.53 x 23.38
419.9 x 593.9
Hagaki
7.87 x 5.83
200.0 x 148.0
A3 Nobi
13.00 x 19.00
330.2 x 482.6
Custom
3.94 to 13.00 x 5.83 to 19.00
100 to 330 x 148 to 482
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.12 in.
3.1 mm.
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.12 in.
3.1 mm.
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.40 in.
10.2 mm.
0.40 in.
10.2 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.50 in.
12.7 mm.
0.40 in.
10.2 mm.
0.40 in.
10.2 mm.
0.51 in.
13.0 mm.
0.51 in.
13.0 mm.
0.50 in.
12.7 mm.
*NEC only
*NEC only
Note
For the printable regions o f landscap e orientation, just reverse t he matrix on the t able
above. For example, the matr ix for US Letter size in portrait is 8.5 x 11 inches, so in
landscape the matrix is 11 x 8.5 inches.
Product Info rmation1-26
Spe cif i cati ons
Hewlett-Packard Ink Cartridge Specifications
CategorySpecification
Type
Printhead Nozzles
Black Resolution
Color Resolution
Ink Drop V o lume
Print Speed1 Blac kBlack Text
Plain paper drop on-demand thermal inkjet printing
304 black, 912 color (304 per color printhead)
Up to 600x600 dpi
PhotoREt II for photo quality
35ng black, 8ng color drop volume for high resolution print ing
Econofast Mode
Normal Mode
Best Mo d e
Letter / A4
9 ppm
7 ppm
7 ppm
11x17 / A3
5 ppm
3 ppm
3 ppm
Print Speed1 Color
Color Highlights
Econofast Mode
Normal Mode
Best Mo d e
Mixed Text & Graphics
Econofast Mode
Normal Mode
Best Mo d e
Full Page Color Highlights
Econofast Mode
Normal Mode
Best Mo d e
1
Approximate figures. The exact speed is dependent on the
system configuration, software progr am and document
complexity.
Letter / A4
9 ppm
6 ppm
5 ppm
Letter / A4
7 ppm
3.5 ppm
1.2 ppm
Letter / A4
3.5 ppm
1.8 ppm
0.4 ppm
11x17 / A3
5 ppm
3 ppm
2 ppm
11x17 / A3
4 ppm
2 ppm
0.5 ppm
11x17 / A3
1 ppm
0.8 ppm
0.2 ppm
Product Information1-27
Spe cif ica tion s
System Requirement
The following CPUs and memory are required :
Minimum:Windows 3.1x: 486DX-66, 8 Mb RAM
Windows 95/98: 486DX-100, 8 Mb RAM
Windows NT 4.0/5.0: 486DX-66, 16 Mb RAM
Macintosh System 7.5.3 or later: 68040 – 8 Mb RAM
Recommended:Windows 3.1x: Pentium 150/166, 16 Mb R AM
Windows 95/98: Pentium 150/166, 16 Mb RAM
Windows NT 4.0/5.0: Pentium 150/166, 32 Mb RAM
Macintosh System 8 or later: Power PC – 16 Mb RAM
50 Mb free hard disk space for 11x17 or A3 size print ing.
Graphics intensive files may require more disk space.
Product Info rmation1-28
Product Overview
Printer External View
Model and Seri al Number
The serial number of the HP DesignJet ColorPro Series Printers can be found on the
labels at the back of each printer and at the top of the main case (concealed by the top
cover). The figure below shows how t he serial number is interpreted.
Serial Number = CCYMDVL###
CC (Country)T he co unt r y show where the printer was manufact ur ed.
Y (Year)The year the printer was manufactured.
M (Mont h)The mo nth t he printer was manufactur ed.
D (Day)The day the printer was manufactured.
V (Version)The printer model version 1 indicates HP DesignJet ColorPro, other
version numbers will be assigned as needed. Contact a technical support
engineer if you need to know which version a new number refers to.
L (Line)The factor y assembly line which manufact ur ed t his printer.
###These three digits allow a maximum of 27,000 unique serial numbers per
line per day. This unit number is in base 30.
Product Information1-29
Supplies and Accessories
Pr oduct Structur e
The following it e ms will be shipped in the box:
Basics
Printer
Extended Tray Cover (a)
Driver Kit
Starter CD (b)
HP JetDirect CD (HP DesignJet ColorPro GA
printer only)(b)
User’s Guide (d)
Hardcopy Kit
Setup Poster (c)
Getting Started Guide (Not available in U.S.)
Quick Reference Guide (e)
User ’s G uide (Ava ilable in U.S . only)
Accessory Ki t
Power Cord (f)
Four HP No. 10 Ink Cartridges (h)
(Black, Cyan, Magenta and Yellow)
Four HP No. 10 Printheads (g)
(Black, Cyan, Magenta and Yellow)
The HP DesignJet Co lorP ro S er ies Printer s are shipped w ith a Low Capacity Black Ink
Cartridge (C4840A).
Product Information1-33
Supplies and Accessories
Media
HP Bright White Paper (500 / A size)C1824A
HP Bright White Paper (500 / A4 size)C1825A
HP Bright White Paper (200 / 11x17 size)C1857A
HP Bright White Paper (200 / A3 size)C1858A
HP Premium InkJet Coated Paper (200 / A)51634Y
HP Premium InkJet Coated Paper (200 / A4)51634Z
HP Premium InkJet Coated Paper (100 / 11x17)C1855A
HP Premium InkJet Coated Paper (100 / A3)C1856A
HP Premium InkJet Heavyweight Paper (100 / A)C1852A
HP Premium InkJet Heavyweight Paper (100 / A4)C1853A
HP Premium Photo Paper (20 / 11x17)C6058A
HP Premium Photo Paper (20 / A3)C6059A
HP Premium Photo Paper (15 / A)C6039A
HP Premium Photo Paper (15 / A4) – EuropeanC6040A
HP Premium Photo Paper (15 / A4) – AsianC6043A
HP Premium InkJet Transparency Film (20 / A)C3828A
HP Premium InkJet Transparency Film (20 / A4)C3832A
HP Premium InkJet Transparency Film (50 / A)C3834A
HP Premium InkJet Transparency Film (50 / A4)C3835A
HP Premium InkJet Rapid-Dry Transparency Film (A)C6051A
HP Premium InkJet Rapid-Dry Transparency Film (A4)C6053A
HP Iron-On T-Shirt Transfers (10 / A)C6049A
HP Iron-On T-Shirt Transfers (10 / A4)C6050A
HP Greeting Card PaperC1812A
HP Greeting Card Paper (Europe Only)C6042A
HP White Labels 1”x2.5/8” Addressing Labels92296A
HP White Labels 1.1/3”x4” Addressing Labels92296B
HP White Labels 1”x4” Addressing Labels92296C
HP White Labels 2”x4” Shipping Labels92296D
HP White Labels 3.1/3”x4” Shipping Labels92296E
HP White Labels 1/2”x1.3/4” Return Address Labels92296F
HP White Labels 8.1/2”x11” White Full Sheet Labels92296K
HP White Labels 99.1x38.1mm Addressing Labels92296L
HP White Labels 99.1x38.8mm Addressing Labels92296M
HP White Labels 63.5x38.1mm Addressing Labels92296N
HP White Labels 100x51mm Addressing Labels92296P
HP White Labels 199.6x289mm Full Sheet Labels92296R
HP White Labels 99.1x67.7mm Parcel LabelsC4296A
HP White Labels 63.5x46.6mm Addressing LabelsC4297A
Product Info rmation1-34
Supplies and Accessories
Other Accessories
HP 64MB (2x32MB) 60ns EDO SIMMD4543A
HP 32MB (2x16MB) 60ns EDO SIMMD3648B
HP 16MB (2x8MB) 60ns EDO SIMMD3647B
HP DesignJet ColorPro CAD Po stscript 3
Upgrade Kit
Customer Replaceable Parts
Note
The following parts ar e custo mer replaceable parts. Replacing these part s r equire no
technical expert ise. These parts can be sent directly to the customer by the Customer
Care Centers after qualification. This process is based on the pre mise that customers
agree to replace the parts themse lves.
The exceptions to th is process are t he PCA Log ic and Service Station. These two parts
require some technica l capa bilit y and w ill only be sent to customers that have the
capabilities to replace t hese t wo modu les.
C3289A
PCA-LogicC2684-60200
CAD NamePlate (ColorPro CAD Printer)C7777-40001
GA NamePlate (ColorPro GA Printer)C7778-40001
Cover Main PCAC2684-60206
Side Cover Service StationC2684-60210
Assembly Secondary Access DoorC2684-60212
Assembly Output TrayC2684-60214
Removable TroughC2684-60215
Assembly Dual Bin TrayC2684-60224
Adjuster Width Dual BinC2684-60225
Adjuster Length Dual BinC2684-60226
Media PlateC2684-60227
Adjuster Length I/OC2684-60232
Adjuster Width I/OC2684-60233
Tray CoverC2684-60108
CAD Front Cover (ColorPro CAD Printer)C7777-40002
GA Front Cover (ColorPro GA Printer)C7778-40002
Service StationC2684-60273
Plate Media 2C2684-60274
FootC2684-60275
Product Information1-35
Warranty and Support
The warranty for HP DesignJet ColorPro Series Printers varies depending on the product,
the date and the country of purchase.
For products returned under warranty, Hewlett-Packard may :
Provide on-s ite repair,
Replace the product with a remanufactured unit,
Replace the product with a product of equal or greater functionality or
Refund the purchased price.
Product Info rmation1-36
Warranty and Support
Hewlett-Packard Limited Warranty Statement
HP ProductDuration of Limited Warranty
Software1 year
Print Cartridges90 days
Printer1 year
Printheads1 year
Extent of L imited Warranty
1. Hewlett-P ackar d (HP) war r ant s to the end user customer that HP products will be free
from defects in materials and workmanship, for a specified time after the date of
purchase by the customer. The duration of this limited warranty is stated above.
Certain additiona l condit io ns and limitations of HP’s warranty are stated in the user’s
guide. Those conditions and limitations include:
a. For software products, the warranty applies only to the media upon which the
product is recorded; and
b. H P does not w arrant the operation of any product to be unint errupte d or error fr e e.
2. HP’s limited warrant y covers onl y those de fects which arise as a result of normal use
of the product, and do not apply to any:
a. Improper or inadequate maintenance;
b. So ftware or interfacing not supplied by HP;
c. Unauthorized modificat ion or misuse;
d. Operation outside the product’s environment specifications, including duty cycle
abuse or use of a mechanical switch-box without a designated surge protector;
e. Use of non-supported printing media or memory boards; or
f. Improper site preparation or maintenance.
3. For HP printer products, the use of a non-HP print cartridge or a refilled print
cartridge does not affect either the warrant y to the customer or any HP support
contract with the customer; pr int cart r idge includes bot h toner cartr idges and ink
cartridges. However, if printer failure or damage is attributable to the use of a nonHP or refilled print cartridge, HP will charge its standard time and materials charges
to service the printer for the particular failure or damage.
4. If any software media product or print cartridge product proves defective during the
applicable warranty period, and if the product is covered by HP’s warranty, the
customer shall retur n the product for replacement.
Product Information1-37
5. If HP receives, during the applicable warrant y period, not ice o f a defect in a hardware
product which is covered by HP ’ s warr anty, HP shall either repair or replace the
product, at its option. Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of the product being replaced.
6. If HP is unable to repair or replace, as applicable, a defective product which is
covered by HP’s w a rranty, HP shal l within a reasonable time after being notified of
the defect, refund the purchase price for the pro duct, provided t he custo mer ret ur ns
the product.
7. The warranty is valid in any country where this product is distributed by Hewlett-
Packard. Contract s for additional ser vice s suc h as o n-s ite ser vic e ar e avai lable from
any authorized HP service facility in countries where this product is distributed by HP
or an authorized importer.
8. This limited Warrant y Statement gives the customer specific legal rig ht s. The
customer may also have ot her legal rig ht s which vary from state to state in the United
States, from province to pro vince in Canada, and from country to country elsewhere
in the world.
Limitations of Warr anty
1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLI E RS MAKES ANY
OTHER WARRANTY OF ANY KIND, WHETHER EXP RE SS OR IMPLIED,
WITH RESPECT TO HP PRODUCTS . HP AND ITS THI RD PARTY SUPPLI E S
SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF
MERCHANT ABILI TY AND FITNESS FOR A PARTI CUL AR P U RP OS E .
2. To the extent that this Limited Warranty Statement is inconsistent with the law of the
locality where the customer uses the HP product, this Limited Warranty Statement
shall be deemed modified to be consistent with such local law. Under such local law,
certain limitations of this Limited Warranty Statement may not apply to the customer.
For example, some states in the United States, as well as some governments outs ide
the United States (including pro vinces in Canada), ma y:
a. Preclude the disclaimers and l imitations in this Warranty Stat ement fro m limiting
the statutory rights of a customer (e.g. Australia and the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to make such disclaimers or
impose such limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied
war ranties which the manufactur er cannot discla im, o r not allow li mitations on
how long an implied warra nty la s ts.
3. To the extent allowed by local law, the remedies provided in this Warranty Statement
are the customer’s so le and exclusive re med ies.
Product Info rmation1-38
Limitations of Li ability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY
DIRECT, INCIRECT, SPECIAL, INCIDENT AL, OR CONSE QUE NTIAL
DAMAGES, WHETHE R BASED ON CONT RACT, T ORT, OR ANY OTHER
LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBI LIT Y OF SUCH
DAMAGES.
Product Information1-39
Warranty and Support
Obtaining Printer Drivers
The HP DesignJet ColorPro Series Printer Driver Software is updated periodically. T he
latest versions can be obt ained from authorized Hewlett-Packar d dealers or any of the
sources listed below.
24-hour Modem Access
Internet
HP DesignJet ColorPro Series Printer drivers and product support information can be
obtained through the World Wide Web at:
http://www.designjet-online.hp.com
HP BBS Library
The HP DesignJet ColorPro Series Printer dr ivers ca n also be obtained at HP’s electronic
bulletin board library service. Refer to HP BBS Library under Service and SupportResources for the list o f phone numbers.
Set modem communications software to: no parity, 8 bits, and 1 stop bit.
Product Info rmation1-40
Warranty and Support
Service Support Contracts
In the U.S.
HP SupportPack
The HP SupportPack is an enhancement to the cust omer’s original one-year warranty
repair service. The HP SupportPack provides next business day on-site support for the
duration of an additional two years of warra nty. This service enhancement provides
customers with a cost-effective and timely way to achieve quality support. The HP
SupportPack (ordered like any other HP product) is sold exclusively through resellers and
is not available direct ly from Hewlett-Packard. Customers MUST purchase this service
enhancement within 30 days of purchasing the printer. The HP SupportPack is not
transferable fro m one piece of equipment to anot her. Additional information on HP
SupportPack and the prices for the service upgrade are available through HPNN and the
In-Touch newsletter.
Non-U.S.
HP SupportPack
The HP SupportPack enhances the service offering during the warranty period by
upgrading warranty repair service to a next day exchange service. This service
enhancement prov ides customers with a cost-effective and t imely wa y to achieve qualit y
support. HP SupportPack is sold exclusively through resellers (ordered like any other HP
product) and is not available directly from Hewlett-Packard. Additional information on
HP SupportPack and the prices for the service upgrade is available through HPNN.
For other service and support contracts, contact the Hewlett-Packard office or Response
Center for that count r y.
Product Information1-41
Warranty and Support
Service and Support Resources
Hewlett-Pac kard News Network (HPNN)
HPNN is an electronic bullet in board service available only to HP authorized resellers.
This s erv ic e pro vides the fo llowing info rmation:
Presales Informat ion
Printer D rivers
HP SupportPack Information
Software Notes
Postsales Informat ion
For more information, call 1 (408) 553-7303.
HP Customer Informati o n Center
The HP Customer Informat ion Cent er pro v ides presa les product information. This
service is available for resellers and end-users.
For more information, call 1 (800) 752-0900, Monday – Friday, 6:00 AM – 5:00 PM U.S.
Pacific Time.
HP Reseller Response Line
The HP Reseller Response Line provides pre-sales and post-sales technical support for
HP authorized resellers.
For more information, call 1 (800) 544-9976, Monday – Friday, 8:00 AM – 4:00 PM U.S.
Pacific Time.
Product Info rmation1-42
Warranty and Support
HP BBS Library
The HP electronic bulletin board library service, whic h is availa ble 24 hours a day, 7
days a week, contains drivers and support infor mation which can be downloaded to your
PC via modem.
CountryNumberBaud Rates
Austria+ 43 (222)2516582400 to 28800 or ISDN
Belgium+ 32 ( 2) 778-38191200 to 28800
Denmark+ 45 (45) 991905300 to 28800
Finland(9600) 72802400 to 28800
France3616 HP MICRO1200 to 28800 (Service Minitel)
Italy+ 39 (2) 9210-4244Up to 28800
Netherlands+ 31 (20) 647-54332400 to 28800
Norway+ 47 (2) 273-56972400 to 28800
Sweden+ 46 (8) 750-62622400 to 28800
Switzerland+ 41 ( 64) 560200Up to 28800 or ISDN
United Kingdom+ 44 (1344) 361891Up to 28800
WorldwideInt Code + 1 (208) 344-1691300 to 28800
Set the modem for no parity, 8 data bits and 1 stop bit (N,8,1).
Product Information1-43
Warranty and Support
HP FAXback on Demand – HP FIRST
You can use this service to select documents, such as pro duct descriptions and technical
information. To access this service, use the handset o n your fax machine and dial the
appropriate number fro m the table in this section.
Use the following steps to use HP FIRST :
1. Call the system. You will need to use a to uch-tone t elephone o r the phone set of your
fax machine. A voice prompt will welcome you and guide you to the infor mation you
need. You will also need to give the phone number of the fax machine where you
wish to receive the documents you se lect.
2. We sug gest you initially reques t t he index which lists all available documents .
3. Once you receive the HP FIRST index, choose the documents you need.
4. Call HP FIRST again. A voice prompt will ask you for the index number of the
do cuments you have s elected and would like to have f axed to you.
5. Selected documents will be sent immediat ely to t he fax number you have specified.
Note
To obtain documents in English from outside the UK, dial your internat ional access
code and then (31) 20 681 5792 (international toll rates applicable).
The HP Customer Support Center provides free technical assistance for peripherals
within the hardware warranty period.
For the product under warranty, call (208) 323-2551.
For the product out of warranty, call :
1 (900) 555-1500 at $2.50 per minute, or
1 (800) 999-1148 at $25.00 per call using VISA / MasterCard.
(The above prices are subject ed to change wit hou t notice)
To ensure the call is dealt with quickly, have the following informat ion read y:
The product model number and serial number.
The operating system version and the co nfigurat ion.
A description of the softwar e inst alled and the accessories used.
HP North American Customer Support Center
Assistance from the Hewlett-Packard Nort h American Customer Support Center is
available Monday to Friday, 7:00 AM to 6:00 PM Mountain Time, except Wednesday,
(7:00 AM to 4:00 PM).
1 (303) 635-1000
HP European Customer Support Center
Assistance from the Hewlett-Packard European Custo mer Support Center is available in
English, Monday to Friday, 8:30 AM to 6:00 PM Central European time, except
Wednesday, (8:30 AM to 4:00 PM).
Int Code + 31 (20) 682-8291
HP provides free telephone support during the warranty period. After the warranty has
expired, support is available through the same telephone number for a fee. The fee is
charged on a per incident basis. When calling HP, please have the following infor mat ion
ready:
The product model number and serial number.
The operating system version and the co nfigurat ion.
A description of the softwar e inst alled and the accessories used.
Product Info rmation1-46
Warranty and Support
Warranty and Out-of-Warranty Support Telephone Numbers
Country (Language)Telephone Number
Austria (German)0660-6386
Belgium (Dutch)02 626 8806
Belgium (French)02 626 8807
Denmark (Danish)3929 4099
Finland (Finnish)0203 47288
France (French)04 50 43 9853
Ireland01 622 5525
Germany (German)0180 5 25 81 43
Italy (Italian)02 26410350
Netherlands (Dutch)020 606 8751
Norway (Norwegian)22 11 6299
Portugal01 441 7199
Spain (Spanish)902-321 123
Sweden (Swedish)08 619 2170
Switzerland (French)0848 80 11 11
Switzerland (German)0848 80 11 11
UK0171 512 5202
English language support for other European countries+44 171 512 5202
Product Information1-47
Warranty and Support
Contacting Hewlett-Packard
To contact HP, check your local telephone directory for the HP Sales and Service Office
near you. If you cannot find an HP office, contact one of the major HP Sales and Service
Offices or one of the following Worldwide Marketing Headquarters.
AsiaFar East Sales Region Headquarter s
Hewlett-Packar d Asia Ltd.
22/F Peregrine Tower
Lippo Centre
89 Queensway, Central
Ho ng Kong
Latin AmericaHewlett-Packard Latin Am. Headquarters
Monte P elvoux 111
Lomas de Chapultepec
11000 Mexico D.F.
Middle East / AsiaMiddle East / Central Africa Sales Headquarters
Hewlett-Packar d S. A.
Rue de Veyrot 39
CH-1217 Meyrin 1/Geneva, Switzerland
U.S.Intercon Operations Headquarters
Hewlett-P ackar d Co mpany
3495 Deer Creek Road
PO Box 10495
Palo Alto, CA 94303-0896, USA
Product Info rmation1-48
Warranty and Support
Worldwide Customer Support Numbers
Customer Support Centers provide technical information via telephone directly with
online agents who are trained to assist with setup, configuration, startup and
troubleshooting of HP products.
Customer Support Center assistance can be obtained by calling one of the following
country-specif ic t elephone nu mbers:
Note
Check the world wide web at http://www.designjet-online.hp.com for t he most up-todate customer support telephone numbers.
Th e Contr ol Pane l allo ws yo u to per f orm most major tasks w ith th e prin ter, includin g
controlling print status, resetting from recoverable error s and changing the printer’s
default settings.
Control Panel Lay out
The Control Panel on the front of the printer consists of six buttons on the panel, two
LEDs and a LCD multi-function display panel:
Operating Overview2-1
Using t he Control Pa nel
The functions of each of the buttons are as follows :
Control Panel KeyFunction
[ GO ]
[ Cancel Job ]
[ Menu ]
[ Item ]
[ Value ]
[ Select ]
Puts the printer either online or offline.
Allows the printer to resume printing after going
offline. Also clears most printer messages and puts
the print er online.
Allo ws the pr inter to co ntinue printing afte r a no n-
critical warning message such as UNEXPECTED
PAPER SIZE
Exits the control pa nel menus. (To s ave the contro l
panel select ion, press the [ S elect ] butt on firs t.)
Displays unrecoverable error codes.
Press this only once to cancel t he print job that the printer
is processing. The duration requ ired to cancel the job will
depend on the size of the print job. Pressing the Cancel
Job butt on re peat e dly wi ll not canc el the next job o n the
print queue.
Press this to cycle t hro ugh the contro l panel menus.
To print a menu map from the control panel :
1. Press [ Menu ] until SELF TEST MENU appears.
2. Press [ Item ] unt il PRINT MENU MAP appears.
3. Press [ Select ] to print the menu map.
For more i nfor mation on eac h menu it em, se e ControlPanel Menus (Chapter 2).
Press this to cycle through selected menu items.
Press this to cycle through selected menu item’s values.
Saves the value for t he se lect ed item. An asterisk (*)
will appear next to the value, indicat ing that it is the
new default. Default settings will remain when the
printer is powered off, or until reset when you choose
to reset factory defaults from the [ RESETS ] menu.
Prints the selected printer infor mat ion page from the
control panel.
or TRAY x LOAD [ TYPE ] [ SIZE ].
Operating Overview2-2
Using t he Control Pa nel
Indicator Lights
There are two LEDs (lights) on the pr inter :
LED IndicatorsColorFunction
Ready LEDGreenLit up when the printer is printing
OR in normal state
OR when it is online.
Attent ion LEDRedBlinks when the printer is in an error stat e
OR requires attention.
Error LEDGreen + Red
blinking rapidly
Both LEDs blink when the printer detects an
error. Power cycle the printer to correct. If the
error persists, push the on-line button once to
see the error message.
Operating Overview2-3
Using t he Control Pa nel
Settings and Defaults
These are the various possible menu settings. The facto r y defaults, where applicable, are
indicated in bold. Other additional menu items may also appear, depending on which
hard ware modules have be en installe d in t he printer.
For more information on these settings, refer to Control Panel Menus (Chapter 2).
Paper Handling Menu
TRAY 2 TYPE =
TRAY 3 TYPE =
PLAIN
HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY
PLAIN
HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY
Diagnostics Menu
ALIGN PRNT –HD
CLEAN PRNT -HD LEVEL 1
CLEAN PRNT -HD LEVEL 2
CLEAN PRNT -HD LEVEL 3
PERFORM TRAY2 PAPER PATH TEST
PERFORM TRAY3 PAPER PATH TEST
PERFORM TRAY1 PAPER PATH TEST
Information Menu
BASE FW VER
PS FW VER (Available if PS installed)
MIO FW VER (Available if MIO installed)
CHECK TOTAL RAM SIZE
CHECK INK LEVELS
SERVICE ID
Operating Overview2-4
Self Test Menu
PRINT MENU MAP
PRINT PS FONT LI ST (Available if P S installed)
PRINT MARKETING DEMO (Available if Demo DI MM installed)
PRINT DIAGNOSTIC PAGE
PERFORM TRAY2 PAPER PATH TEST
PERFORM TRAY3 PAPER PATH TEST
PERFORM TRAY1 PAPER PATH TEST
Print Quality Menu
PRINT QUALITY =
NORMAL
ECONOFAST
BEST
Printing Menu
PAPER =
ORIENTATION =
APPEND CR TO LF =
LETTER
LEGAL
13X19
A4
A3
11X17
JISB4
PORTRAIT
LANDSCAPE
NO
YES
I/O Menu
(5 - 300 secs)
IN JOB TIMEOUT =
OUT JOB TIMEOUT =
I/O CHANNEL TIMEOUT =
45
(0 - 300 secs)
0
(0 - 300 secs)
0
Resets Menu
RESET TO FACTORY SETTINGS
RESET ACTIVE I/O CHANNEL
RESET ALL I/O CHANNELS
RESET MIO TO FACTORY SETTINGS (Available if MIO installed)
Operating Overview2-5
Configuration Menu (Available if DIMM installed)
PERSONALITY =
AUTO
PCL
PS
(Available if PS installed)
MIO Me n u (Available if MIO installed)
CONFIGURE
MIO
(The remaining options will appear
depending on the type of MIO card installed.)
Postscrip t Menu (Available if PS installed)
PRINT PS ERRORS =
JAM RECOVERY =
COPIES =
OFF
ON
AUTO
ON
OFF
(1 – 99 pages)
1
Operating Overview2-6
Using t he Control Pa nel
Restoring Factory Def a ults
To restore t he default factory settings, press [ MENU ] till the Reset s Menu appears. Then
press [ ITEM ] until RESET TO FACTORY SETTINGS is shown in the LCD displa y.
Press [ SELECT ] to restore the facto r y defaults. T h is action will also clear the input
buffer for the active I/O channel.
Operating Overview2-7
Using t he Control Pa nel
ColorPrinter
Control Panel Menus
The following is a summary diagram of all the menus available in the HP DesignJet
ColorPro Series Print er :
DesignJet
ColorPro Series
Operating Overview2-8
Using t he Control Pa nel
Paper Ha ndling Menu
ItemValueExplanation
TRAY 2 TYPE=PLAINPLAIN
HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY
Set this value to correspond with the
paper type currently loaded in Tray 2.
PLAIN: Plain paper
HP INKJET/HEAVY: HP Premium
Inkjet Paper or HP Premium Inkjet
Heavyweight Paper
HP PHOTO: HP Premium Photo Paper
TRNSPRNCY/IRON: HP Premium
Transparency Film or HP Iron-on T-Shirt
Transfer
TRAY 3 TYPE=PLAINPLAIN
HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY
RAPID TRNSPRNCY: HP Premium
Inkjet Rapid-Dry Transparencie s.
Note:
It is not advisable to load the following
combination of paper types in Tray 2 and Tray 3
at the same time:
HP Premium Inkjet Paper and HP Pr emium
Inkjet Heavyweight Paper
HP Premium Tr ansparency Film and HP
Iron-on T-Shirt Transfer
Set this value to correspond with the
paper type currently loaded in Tray 3.
PLAIN: Plain paper
HP INKJET/HEAVY: HP Premium
Inkjet Paper or HP Premium Inkjet
Heavyweight Paper
HP PHOTO: HP Premium Photo Paper
TRNSPRNCY/IRON: HP Premium
Operating Overview2-9
Transparency Film or HP Iron-on T-Shirt
Transfer
RAPID TRNSPRNCY: HP Premium
Inkjet Rapid-Dry Transparencie s.
Note:
It is not advisable to load the following
combination of paper types in Tray 2 and Tray 3
at the same time:
HP Premium Inkjet Paper and HP Pr emium
Inkjet Heavyweight Paper
HP Premium Tr ansparency Film and HP
Iron-on T-Shirt Transfer
Operating Overview2-10
Using t he Control Pa nel
Diagnostics Menu
ItemExplanation
ALIGN PRNT-HDS
CLEAN PRNT-HD:
LEVEL 1
CLEAN PRNT-HD:
LEVEL 2
CLEAN PRNT-HD:
LEVEL 3
PERFORM TRAY 2 PAPER
PATH TEST
PERFORM TRAY 3 PAPER
PATH TEST
PERFORM TRAY 1 PAPER
PATH TEST
This item aligns the printheads to ensure printout of the best
po ssible p rint quality.
This item cleans the printheads. Level 1 is the basic level and
should be performed first. This option will cause the printer to
perform a dry wipe and spitting.
This item cleans the printheads. Level 2 is more thorough than
Level 1, but it should be performed only when Level 1 cleaning
do e s not solve the pr int qu a lity proble m. This opt ion wil l caus e
the printer to perform a wet wipe, followed by a dry wipe and
spitting.
This item cleans the printheads. Level 3 is most thorough, but it
should be performed only when Levels 1 and 2 cleaning do not
solv e the print quality problem, a s it use s the most ink . This
option will cause the printer to perform 3 wet wipes followed
by dry wipes and spitting. The maximum amount of ink used is
less than 0.1 cc.
This item performs a paper path test on Tray 2. When this is
selected, the printer will pick paper from Tray 2 until all the
paper has been ejected.
This item performs a paper path test on Tray 3. When this is
selected, the printer will pick paper from Tray 3 until all the
paper has been ejected.
This item performs a paper path test on Tray 1. When this is
selected, the printer will pick paper from Tray 1 until all the
paper has been ejected.
Note
1. The “PRNT-HD NOT ALIGNED” message will ap pear if the Secondary Access Door has been
opened even though the print heads have not been changed.
Operating Overview 2-11
Using t he Control Pa nel
Information Menu
ItemEx planation
CHECK INK LEVEL
BASE FW VER
This item displays t he amount of ink remaining in each ink
cartridge. The following screen appears on the LCD:
B C M Y
60% 80% 80% 80%
B, C, M and Y represent the black, cyan, magenta and yellow
cartridges respectively. The co r r esponding percent age under
each letter indicates the amount of ink left (fro m 0% to 99%).
This item displays t he firmw a re version of t he print er. Example:
VERSION=5.10
PS FW VER
MIO FW VER
CHECK TOTAL RAM
SIZE
SERVICE ID
This it e m displays the PostScript firmware version of the
printer. Example:
FIRMWARE VERSION=5.10
This item displays t he M IO print s e rver firmwar e vers ion.
Example:
MIO VERSION=3.10
This item displays the total amount of RAM available in the
printer. Example:
TOTAL RAM SIZE=6118K
This item displays t he Serv ice Id entification Number of the
printer. This number is used by HP Custo mer Care Cent er s for
support. The format taken is:
SERVICE ID=YYDDD
Where YY indicates the last two digits of the year of
manufacture and DDD indicates the number of days since the
printer was first used by the customer.
Operating Overview2-12
Using t he Control Pa nel
Self-Tes t Menu
ItemExplanation
PRINT MENU MAP
PRINT PS FONT LI ST
PRINT DIAGNOSTIC PAGE
PRINT EXT DIAGNOSTIC
PAGE
The Menu Map sho ws the layout of the Co ntrol Panel
menu it e ms .
The PS Font List sho w s all the PS fonts curr e nt ly
available to the printer. This option is act ivated o nly if
PS P e rsonality module h as bee n in s ta l l e d .
The Diagnostic Page shows general printer information
and current network parameters. See Diagnostic Page
(Chapter 2).
The Extended Diagnostic Page shows printer
information which is used for troubleshooting. See
Extended Diagnostic Page (Chapter 2).
Operating Overview 2-13
Using t he Control Pa nel
Print Quality Menu
ItemValueExplanation
PRINT QUALITY=
NORMAL
NORMAL
ECONOFAST
BEST
NORMAL: Normal mode delivers high
quality output and is the recommended setting
for speed and quality. Normal mode is the
default setting for most paper types.
ECONOFAST: Draft quality printing.
EconoFast mode prints faster than Normal
mode and delivers comparable output.
Using EconoFast will also cut down on the
frequency of replacing your ink car tr idges
because it uses less ink. EconoFast printing is
available only when you select plain paper or
transparency as the paper type.
BEST: High quality printing. Best mode
produces the highest print quality for all paper
types and eliminates the banding effect that
some time s occu rs in solid areas. However,
Best mode prints more slo w ly than Normal
mo de for most docume nts.
Note
2. When printing in either Normal or Econofast mode, the printer will print bi-directionally (that is,
from left to r ight and right to left).
3.
4. However in wh en printing in Best mode, the printer will print uni-directionally (that is, only from
right to left). Printing in Best mode will result in slower printing, but this can solve ban ding
problems.
Operating Overview2-14
Using t he Control Pa nel
Printing Menu
ItemValueExplanation
PAPER=
LETTER
ORIENTATION=
PORTRAIT
APPEND CR TO LF=NONO
LETTER
LEGAL
13X19
A4
A3
11X17
JISB4
PORTRAIT
LANDSCAPE
YES
Sets the paper size.
Determine the default orientation of print
on the page.
Note:
It is best to set the page orie nt ation from
the printer driver or software applicat ion.
Select YES to append a carriage retu r n to
each line feed (LF) encountered in
backward-compatible PCL jobs (pure
te xt, no job control).
Some environments indicate a new line
using only the line feed control code.
This option a llows the user to append t he
required carriage retur n to each line feed.
Operating Overview 2-15
Using t he Control Pa nel
I/O Menu
ItemValueExplanation
IN JOB TI MEOUT=
15
OUT JOB TIMEOUT=
15
5 to 300S elects the amount of time (in seconds)
that the printer will wait within a print job
before ending it.
When the data from a print job is not
completely sent to the printer, the printer
wil l wait for this specif ied number of
seconds. After that, it will abort the job
and carry on to process the next pr int job.
Press [ Value ] once to change the setting
by increments of 1 or hold down [ Value ]
to scroll through the settings.
0 to 300S elects the amount of time (in seconds)
that the printer will wait for the next print
job before switching to another port.
I/O CHANNEL
TIMEOUT=
120
This is useful especially when your printer
is connected to two different ports, such as
the parallel port and the network port.
Press [ Value ] once to change the setting
by increments of 1 or hold down [ Value ]
to scroll through the settings.
0 to 300S elects the amount of time (in seconds)
that the printer will receive data from a
port before switching to the next port.
When the printer is connected to different
ports with simultaneous data being sent
from these ports, the printer will be able to
toggle between ports so that jobs sent
through all ports will be given equal
priority.
Press [ Value ] once to change the setting
by increments of 1 or hold down [ Value ]
to scroll through the settings.
Operating Overview2-16
Using t he Control Pa nel
Resets Menu
ItemExplanation
RESET TO FACTORY
SETTINGS
RESET ACTI VE I/O
CHANNEL
RESET ALL I/O
CHANNELS
RESET MIO TO
FACTORY SETTINGS
Confi guration Menu
This item perfo rms a s imple reset and r e s tor es most of the
factory (default) settings. This item also clears the input buffer
for the active I/O.
This item performs a simple reset and clears the input and
output buffers (for t he act ive I/O channels onl y).
This item performs a simple reset and clears the input and
output buffers fo r all I/O channels.
This item resets the MIO print server and restor es most of the
factor y (default) set tings.
ItemValueExplanation
PERSONALITY=AUTOAUTO
PCL
PS
Selects the default printer language
(personality).
Po s sible value s a re de ter mined by valid
languages which are installed in the
pr int e r ; for exa mp le, if you ha ve t he
PS mod u le ins t a lle d, yo u wil l be a ble to
select betweenAUTO, PCL or PS.
Normally, you should not change the
printer language (the default is AUTO).
If you change it to a specific printer
language, the printer will not
automatically switch from one
language to another unless specific
software commands are sent to t he
printer.
Operating Overview 2-17
Using t he Control Pa nel
MIO Me nu
This menu is available only if the MIO car d is ins talle d. It is co ntrolled by the MIO print
server which has been installed on the printer and thus varies accordingly. Please refer to
the documentat ion that comes with t he print server for more information.
PostScript Menu (for HP DesignJet ColorPro GA printer or wi t h
PostScript Upgrade Kit installed only)
ItemValueExplanation
PRINT PS ERRORS=
OFF
JAM RECOVERY=
AUTO
OFF
ON
AUTO
ON
OFF
Select ON to print the PS error page
when a PS error occurs.
Det e rmin e s ho w the print er beha ve s
when a paper jam occurs.
AUTO: The printer automatically selects
t he best mode for pr in ter jam reco v ery
(usually ON). This is the default setting.
COPIES=11 to 99
ON: The printer automatically reprints
pages after a paper jam is cleared.
OFF: The printer does not reprint pages
following a pap er ja m. Printing
performance might be increased with th is
setting.
Sets the default number of copies by
selecting any number from 1 to 99.
Press [ Value ] once to change the setting
by increments of 1 or hold down
[ Value ] to scroll through the settings.
Operating Overview2-18
Using t he Control Pa nel
Aligning Printheads
To align the printheads fro m the LCD :
1. Press the [ Menu ] butto n until “Diagnos tic Menu”.
2. Press the [ Item ] button until “Align Printheads”.
3. Press the [ Select ] button.
4. LCD message “Printing Pattern Page”.
5. Printer prints alignment page with horizontal and vertical alignment patterns.
6. The following screen appears on the LCD:
A B C D E
3 3 3 3 3
7. The value “3” at A is flashing.
8. By pressing value change the value at A that matches the corresponding straight line
on the test page.
9. When the value for A is correct press the [ Item ] button to skip to B.
10. When all values are set press the [ Select ] button.
11. The printe r will d i splay signs of ac tiv ity. LCD message “Pr inting Conf irm Pag e ”.
12. The printer prints two squares and a cross. I f the printed lines are straight, the
printhead alignment procedure is complete.
All pens Missi ng
When the message “ALL PENS MI S SING” appear s o n t he LCD one of two possible
situations apply. Either all pr int heads ar e missing from the carriage or at least one of the
print heads is experiencing an ink short.
Following the message:
A. The printer will go automatically into Ink Head Diagnost ic Process “Prt-Hd Diag”
appears
B. The user has to pr ess “select ” to start the Ink Head Diagnostic Pro cess
The diagnost ic progra m will ask to insert the black print head only, after which t he
printer will check the print head. Subsequently the user will be asked to add one print
head at the time and the diagnostic program will perfor m checks on each pr int head
added.
Operating Overview 2-19
Note
1. The printer has only one data-lin e to check for shorts. It is possible that the original error message
will refer to a different print h ead as the one that is actually having the ink short. The Ink Head
Diagnostic Process will help you identify the print head having the problem.
2. Not all cases of ink shorts can be diagnosed by the Printhead Diagnostic Process. If the diagnostic
program is not able to diagnose correctly, r eplace the printheads one after another to identify the
faulty printh ead.
The Printhead Diagn ost ic Process in steps:
1. “PRNT-HD DIAG” appears on LCD
2. Press GO
3. Open the Print Head Access Cover and remove C, M and Y Pr intheads
4. Close Printhead Access Cover
5. LCD will display “Detecting”
6. If B Print Head faulty LCD shows “B PRNT-HD FAULTY”
7. Press GO
8. LCD displays “REPLACE B PRNT-HD”
9. User replaces Black Pr inthead
10. LCD shows “DETECTING”
Operating Overview2-20
Error Codes
Recoverable Error Codes
A recoverable error is one that is defined as an anomaly that will cause the pr inter to
pause until the user reso lves t he erro r.
The other two types of errors are: warning errors, which will highlight a potential
problem to the user but does not cause the printer to stop op er ation, and unrecoverable
errors, which are generally irresolvable by the user and will cause the printer to stop
functioning altogether.
Also note that if the pr inter is in the Me nu state, error messages w i ll not be displayed
until the printer is back in the Ready state.
Note: Brackets [ ] in the Message column indicate variables.
MESSAGEEXPLANATIONSOL UTION
OFFLINEThe printer is offline.
CANCELING JOBThe printer is canceling current print job.
[COLOR] INK OUT,
REPLACE CART
[COLOR] CART
FAULTY, REPLACE
[COLOR] CART
MISSING, INSERT
[COLOR] PRNT-HD
FAULTY, REPLACE
[COLOR] PRNT-HD
MISSING, INSERT
PRNT-HD ACCESS
COVER OPEN
TOP COVER OPENThe Top Cover is open.
PAPER JAM, OPEN
TOP COVER
CARRIAGE JAM,
OPEN TOP COVER
CARRIAGE JAM,
OPEN ACC COVER
LEFT BACK PANEL
OUT
RIGHT BACK
PANEL OUT
TRAY 2 PAPER
GUIDE REMOVED
TRAY 3 OPEN OR
GUIDE REMOVED
MNL FEED LOAD
[TYPE] [SIZE]
One of the ink cartridges (Black, Cyan,
Magent a or Y ell ow ) is out of in k.
One of the ink cartridges (Black, Cyan,
Magent a or Y ell ow ) is faulty.
One of the ink cartridges (Black, Cyan,
Magent a or Y ell ow ) is mis s in g.
One of the printheads (Black, Cyan, Magenta
or Yellow) is faulty.
One of the printheads (Black, Cyan, Magenta
or Yellow) is missing.
The Printhead Access Cover is open.
There is pap er j am m ed in the printer.
The Carriage is jammed.
The Carriage is jammed.
The left side of the B ack Panel has not been
inserted properly.
The right side of the Back Panel has not
been ins ert ed properl y.
One of the Paper Guides in Tray 2 has been
removed.
Tray 3 is either open or on e of its P ap er
Guides has been removed.
You have chosen to print through Tray 1.
Press to set the printer online.
Replace the appropriate cartridge.
Replace the appropriate cartridge.
Insert the appropriate cartridge.
Replace the appropriate printhead.
Insert the appropriate printhead
Close the cover to resume printing.
Close the cover and press to resume
printing.
Open the Top Cover to remove paper. When
finished , close the To p Cover and press
resume printing.
Open the Top Cover to clear obstruction.
When fin ished, clos e the Top Cover an d pres s
to resume printing.
Open the Printhead Access Cover to remove
obstruction. When finished, close the
Printhead Access Cover and align printheads.
Open the Rear Access Cover and ensure that
the left side of the panel is properly installed.
Open the Rear Access Cover and ensure that
the right side of th e panel is properly installed.
Insert the Paper Guide back into Tray 2.
Ensure that both the Paper Guides are
proper ly ins ta lle d and that Tray 3 is ins erted
into the printer.
Load the paper type and size as specified in
the LCD Panel and press
printing.
to continue
to
Operating Overview 2-21
TRAY [NUMBER]
EMPTY, LOAD &
PRESS
PRESS TO
CONTINUE
MEDIA IN TRAY 1,
REMOVE
WRONG MEDIA
TYPE, [ACTION]
UNEXPECTED
PAPER SIZE
PRNT-HDS NOT
ALIGNED
NON HP [COLOR]
CART
[COLOR] CART
NEAR EXPIRY
[COLOR] INK LOWOne of the ink cartridges (Black, Cyan,
The specif i ed t r ay is empty.
To continue your present task, press the
button.
There is media in Tray 1 which may not be
the type or siz e t h at is sp ecif ied in your
current print job.
The medi a typ e w hic h th e pr i nt er has
detected is not the type spe ci fied in your
print settings.
The specified paper size is different from the
paper size in the selected input tray. The
output was truncated to fit the paper in the
printer . S om e ou tput may hav e b een lost.
The printheads have not been aligned. For
best print quality, al ign the print h eads b efore
the ne xt print job.
A non-HP color cartridge has been detected.
HP does n ot gu ar an t ee n on- H P c art ri dges.
The use of incompatible cartridges may
disrupt the intricate printing system,
potentially resulting in reduced print quality
and even pri nter damag e.
One of the ink cartridges (Black, Cyan,
Magent a or Y ell ow ) is near expiry. To obtain
optimum print quality, it is recommended that
you do not us e exp ired ink car tridges.
Magent a or Y ell ow ) is low on in k. Y ou m ay
still continue to print with this cartridge until
the ink has totally run out.
Load the paper size and type which this tray
has been set up for
Remove the media in Tray 1 and press the
button to r es u me printing.
If you wish to print through Tray 1, set your
driver to pick from Tray 1 and send the print
job before putting media in Tray 1.
You may wish to either load in the right media,
or choose to print on existing media. You may
also cancel the current print job by pressing
the
[Cancel Print]
button.
Reload the correct media into the tray and
print again.
Align the printheads. For instructions, see
Align Pr inth eads.
Use original HP ink cartridges instead.
Be prepared to replace the mentioned color
ink ca rtridge.
Be prepared to replace the mentioned color
ink ca rtridge.
Operating Overview2-22
Error Codes
Unrecoverable Error Codes
Display error code on LCD: “ERROR CODE: XXXX-XXXX”
The unrecoverable error co des ar e coded and refer to the printer module that is experiencing a failure. Some of the codes in the list
below have a comment “Not Used”. These codes are only for development purposes and should no longer be triggered by the
firmware. We do supply the full list of unrecoverable codes because experience told us that under some unique circumstances some of
the development codes will still be displayed.
Error
No
111RED_NO_ERROR
112NONSPECIFIC_ERRORStandard error trap (no additional information).
121ASSERT_ERROR
122SAMPLE_ROM_T EST_ F AILProblem with ROM on Main PCA –CRC Test failedTwo types of ROM tests.
123FULL_ROM_TEST_FAILProblem with ROM on Main PCA –CRC Test failed
124FRONT_PANEL_ERROR_TRAPNot usedUser asked for an error-trap.
125STACK_SIZE_TOO_SMALL
126RAM_ADDRESS_TEST_FAILPCA errorRam address line test.
127DEMO_MSG_Q_CREATE
128PROCESSOR_FAULTProgr am errors affecting main CPU – reset or replace PCAi960 processor fault.
129UNUSED_INTERRUP T_HI TDesign of in terrupt is wrong – service routine is not recognizedInterrupt wit h no vector ass igned.
Er ror M essageCo m men tsError Meanin g
System/Selftest Errors
Assert will display additional information: the first extended code
displayed (after the “121”) is the file number that represents one of
the source m o dules i n the system. File numb ers are e n umerated in
AssertFilesPub.h. The next one or two extende d codes represent the
line number within the file that holds the assert() statement that
failed. One addition extended cod e is used if the l ine number is 999
or less, and two extended codes if the line numbe r is 1000 or
greater.
Stack Overflow => program error –reset printer otherwise replace
PCA
Program error - recources are not available –printer could be
working on other tasks - r eset or replace PCA
Emulator : p/s offendingTask.
Couldn't create qSelfTest queue.
Operating Overview 2-23
131INK_LEAK_ERR_ KISS error – Not usedPump detected OOI before level down.
132INK_LEAK_ERR_CISS error – Not usedPump detected OOI before level down.
133INK_LEAK_ERR_MISS error – Not usedPump detected OOI before level down.
134INK_LEAK_ERR_YISS error – Not usedPump detected OOI before level down.
(Development error)
Operating Overview2-24
139DEFERRED_ERROR_TRAPError happened during power up but printer recoveredPrinter error-trapped in a previous lifetime.
141NVM_ERR_NOT_INITNot usedAttempt to read/write before ini t.
142NVM_ERR_GENERICNot usedNon-specific NVM error.
143NVM_ERR_DEVICE_ABSENTNVM errors Reset printer =>Replace logic PCARequested memor y device did not respond.
144NVM_ERR_WRITENVM errors Reset printer =>Replace logic PCAProtocol error on write operation to NVM.
145NVM_ERR_READNVM errors Reset printer =>Replace logic PCAProtocol error on read operation to NVM.
146NVM_ERR_READBACKNVM errors Reset printer =>Replace logic PCAFailed readback/verify after write.
147NVM_ERR_DATA_NOT_VALIDNVM errors Reset printer =>Replace logic PCADevice works OK.
148NVM_ERR_UNKNOWN_TAGNVM errors Reset printer =>Replace logic PCAData tag invalid.
149NVM_ERR_UNKNOWN_FORMATNVM errors Reset printer =>Replace logic PCAChip functions but has invalid format.
151NVM_ERR_BAD_CHIP_TAGPenhead and cartr idge errors –Not usedAcumen's chip tag unrecognized.
152NVM_ERR_BAD_FAMILYPenhead and cartridge errors –Not usedAcumen's family I D unrecognized.
153NVM_ERR_BAD_COLORPenhea d and cartridge errors –Not usedAcumen's color code did not match device ID.
154NVM_ERR_TSR_VALUEPenhead and cartrid ge errors –Not usedAcumen TSR value = 0.
155NVM_ERR_DROP_VALUEPenhead and cartridge errors –Not usedAc umen drop volume = 0.
156NVM_ERR_BAD_TOKENPenhe ad and cartridge errors –Not usedToken area failed zero-write self test.
157NVM_ERR_BAD_WRITE_P ROTPenhead and cartrid ge errors –No t usedWrite-pr otect area failed self test.
158NVM_ERR_BAD_MODEL_NUMPenhead and cartridge errors –Not usedAcumen Model Number field out of range.
159NVM_ERR_INCOMPAT_INKPenhead and cartridge erro rs –Not usedNon-approved bi t and "JETSERIE S".
161NVM_ERR_BAD_MFG_WEEKPenhead and cartr idge errors –No t usedMfg week > 51.
162NVM_ERR_SPAREPenhead and cartridge e rrors –Not usedPreviously was G as Gauge Gap.
163NVM_ERR_POOL_ALLOC_FAILSystem recources – Reset printerNo memory to allocate pool fr om.
164NVM_ERR_ACU_BA D _SI ZEPenhead and cartridge erro rs –Not usedToke n Write-p ro tected or Scratchpad size = 0.
165NVM_ERR_DUPLICATE_TAGPenhead and cartridge errors –Not usedTwo identical tags wer e found in an Acumen chip.
166NVM_ERR_TOKEN_M IS LOCPenhead and cartridge errors –Not usedStatus superfield not located in token area.
167NVM_ERR_I2C_CONF_FAIL
Bus used for connecting devices on the PC A experiences error.
Reset Printer => Replace PCA
A failure was detected on the serial bus used to access N VM
devices (I2C bus). The following extended error codes apply :
001 = STUCK_LO_SDA
002 = STUCK_HI_SDA
004 = STUCK_LO_SCL
005 = STUCK_LO_SCL + STUCK_LO_SDA
006 = STUCK_LO_SCL + STUCK_HI_SDA
008 = STUCK_HI_SCL
009 = STUCK_HI_SCL + STUCK_L O _SDA
010 = STUCK_HI_SCL + STUCK_HI_SDA
171MM_P RO C_ WAITINGN ot u sedMemory Ma nager error tra p s.
Memory Manager
172MM_SIGNAL_E RRNot used
173MM_MAX_WAIT_ERRNot usedM M debug = 0.
211SB_ERR_FO RCE_RESETNot usedFailed to perform serial bus re set.
221SB_ERR_BAD_XFER_CMDNot usedDarwin Bus: bad transfer command format.
222SB_ERR_NO_SLAVE_ADDRNot usedDarwin Bus: no slave address found.
223SB_ERR_MISSI N G _A CKNot usedDarwin Bus : missing d ata acknowledge pulse.
224SB_ERR_HARDWARE_FAULTNot usedDarwin Bus: wrote 0, read 1.
225SB_ERR_UNEX_STOP _BITNot usedDarwin Bus: unex pected stop bit.
226SB_ERR_UNEX_START_BITNot usedDarwin Bus: unexpected start bit.
227SB_ERR_DATA_ER RORNot usedDarwin Bus: wrote 1, read 0.
228SB_ERR_MISSING_STOPNot usedDarwin Bus: missing stop bit.
229SB_ERR_MISSING_ST ARTNot usedDarwin Bus: missing start bit.
241SB_ERR_RETRIGGER_ F AIL
242SB_ERR_FORCE_RESET_FAIL
311RED_DM_ERR_PAGE_DIR_RANGEPCL generic errorsPage directory overflow.
312RED_DM_ERR_NO_SCALERPCL generic errorsNo font scaler present.
313RED_DM_ERR_BAD_HANDLEPCL generic errorsPage index out of range.
314RED _DM_ERR_BA D _ SY M B O LSETPCL g e neric errorsRe queste d s y mb ol set doe s n 't match font head ers.
315RED_DM_ERR_FONT_TYPEPCL generic errorsUnknown or bad font type.
316RED_DM_ERR_NO_ALT_WIDTHSPCL generic errorsNeeded alt width table and none exists.
317RED_DM_ERR_NO_CAC HE_FONTPCL generic errorsCouldn't allocate C ACHE_FONT structure.
318RED_DM_ERR_CACHE_INITPCL generic errorsCache already initialized.
319RED_DM_ERR_CACHE_ALLOCPCL generic errorsCache memory allocation failed.
321RED_DM_ERR_BAD_CALLERPCL generic errorsInvalid caller number.
322RED_DM_ERR_BAD_MET RIC SPCL generic errorsInvalid FM_METRICS data.
323RED_DM_ERR_NO_SS_ENTITYPCL gener i c errorsNo symbol set entity for unbound font.
324RED_DM_ERR_MEM_ALLOCPCL generic errorsmalloc() failure.
Pens and Darwi n Errors
Personality
Power down to clear SRAM –information remained after resetPote ntially PCA problem
Power down to clear SRAM –information remained after resetPote ntially PCA problem
Exceeded maximum bus transaction retries.
Bus failed to execute forced reset.
Operating Overview2-26
325RED_DM_ERR_INVALID_HDRPCL generic errorsFont header not on available.
326RED_DM_ER R_ D ELET E_ FONTPCL generic errorsCa n ’t d el ete font fro m li st.
327RED_DM_ERR_MODIFY_FONTPCL generic errorsCan’t make internal font permanent or temporary.
328RED_DM_FONT_SELECTMODE_ERRORPCL generic errors
329RED_DM_FONT_FORMAT_ERRORPCL generic errors
331RED_DM_FONT_WEIGHT_ERRORPCL generic errors
332RED_DM_FMTR_INVALID_CHANNELPCL generic errorsMiscellaneou s formatter error.
333RED_DM_FMTR_CANNOT _SUBMIT_ INPUTPCL generic errors
334RED_DM_FMTR_CANNOT _ ALLOC_ MEMPCL generic errors
335RED_DM_PCL_ERRORPCL gener i c errorsPCL subsystem.
336RED_DM_PCL_INVALID_ORIENTATIONPCL generic errors
337RED_DM_PCL_INVALID_POSITIONPCL generic errors
338RED_DM_PCL_INVALID_CHARACTERPCL generic errors
339RED_DM_PCL_ UNDERLINE_ER RORPCL generic errors
341RED_DM_PMGR_ERRORPCL generic errorsPage Manager subsystem.
342RED_DM_DL_WRIT E_ BUFF_E RRORPCL generic errors
343RED_DM_DL_BAD_OPCODEPCL generic errors
344RED_DM_DL_READ_BUF F_ERRORPCL generic errors
345RED_DM_DL_BAD_T E XT_ REC_POSPCL generic errors
346RED_DM_DL_BAD_FMGR_CALLPCL generic errors
347RED_DM_DL_BAD_BYTE_COUNTPCL generi c errors
348RED_DM_DL_BAD_CHAR_CALLPCL generic errors
349RED_DM_DL_BAD_ORIENTATIONPCL generic errors
351RED_DM_DL_BAD_SWATH_POSPCL generic errors
352RED_DM_DL_BAD_RENDER_POSPCL generic errors
353RED_DM_PMGR_NO_PAGE_OPENPCL generic errors
354RED_DM_PMGR_NO_MEMPCL generic errors
355RED_DM_PMGR_ED_PAGE_ERRORPCL generic errors
356RED_DM_PMGR_NO_RENDER_RESPCL generic errors
357RED_DM_PMGR_BAD_RE NDER_RE SPCL ge neric error s
358RED_DM_PMGR_REVISIT_RASTERPCL generic errors
359RED_DM_FOX_DETECT_SYSTEM_DEADPCL generi c errorsFOX Download subsystem.
361RED_DM_FOX_DELETE_FONT_ERRORPCL gener ic errors
362RED_DM_IO_BAD_MEM_BLO C KPCL generic errorsI/O buffer management failure.
363RED_DM_IO_NO_MEMO R YMemo ry management or no t enough memory erro rmalloc failure.
364RED_DM_IO_WD_CREATE_FAIL
365RED_DM_IO_GIVE_SEM_FAIL
366RED_DM_IO_EXPECTED_TAG
367RED_DM_IO_SEM_FAIL
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
WD timer creation failed.
Give semaphore failed.
BAD ReadCtrl tag.
Delete or create semaphore fail.
Operating Overview 2-27
368RED_DM_IO_ECP_UNSUPPORTED_CHANN EL
369RED_DM_IO_UNSUPPORTED_SOCKET
371RED_DM_MLC_CREDIT_GONE_BAD
372RED_DM_MLC_CREDIT_GONE_BAD2
373RED_DM_MLC_INSUFFICIENT_MEM
374RED_DM_MLC_COULDNT_ALLOC_OUTPUT
375RED_DM_MLC_UNKNOWN_DATA_CONTROL
376RED_DM_MLC_GE T_IN PUT_FAIL E D
377RED_DM_MLC_DEFAULT_CONFIG_FAIL
378RED_DM_MLC_M I DPA CKE T_C HANNEL
379RED_DM_MLC_READ_STOPPED_ERROR
381RED_DM_SOCKE T_MULTIPLE_READS
382RED_DM_SOCKET_ILLEGAL_TAG
397RED_DM_SYS_PARAMETE R_ERRNot used
398RED_DM_INVAL ID_PENNot used
399RED_DM_NONSPEC_ERRORNot usedGeneric error trap (no additional information).
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement I/O problems –f irmware problem => reset printer or
PCA replacemen t
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
Data receiv ed on unsupported channel.
411MECH _ BAD_ME CHWARENot support e d M ec h wa re comma nd
412MECH_BAD_RESOLUTIO NPrint resolutio n not suppo rte dSomeone as ke d f or an unsuppo rted resol uti on.
413MECH_BAD_INITFirmware code error – subsyst em failedTaskSpawn.
414MECH_THERMAL_SHORTNot usedPen temperature went over 95 degrees.
415MECH_CARRIAGE_JAM
416MECH_NO_MEMORY Firmware error or not enou gh memory – reset printer
417MECH_FAIL_ADC_CALNot usedFailed the internal AD C CAL.
418MECH_ADC_RAILNot usedThe ADC was at the rails (was 423).
419MECH_VREF_PROBNot usedThe AD C was probably overdriven.
Mechanism Code Errors
Carriage blocked – Encoder strip/ carriage motor / carriag e PCA/
Harness/ Logic PCA error
Carriage servo failure detecte d.
Operating Overview2-28
421MECH_BAD_BLACK_PENNot used – pen/ flexcable/ Carriage PCA/ Logic PCA errorBlack pen had bad ID or TSR.
422MECH_BAD_CYAN_PENNot used – pen/ flexcable/ C a rriage PCA/ Logic PCA errorCyan pen had bad ID or TSR.
423MECH_BAD_MAGENTA_PENNot used – pen/ flexcable/ Carriage PCA/ Logic PCA errorMagenta pen had bad ID TSR.
424MECH_BAD_YELLOW_PENNot used – pen/ fle xcable/ Carriage PCA/ Logic PCA errorYellow pen had bad ID TSR.
425MECH_BLACK_OOINot used – ISS/ Harness/ Logic PCA errorB lack out of ink trap.
426MECH_CYAN_OOINot used – ISS/ Har nes s/ Logic PCA errorCyan out of ink trap.
427MECH_MAGENTA_OOINot used – ISS/ Harness/ Logic PCA errorMagenta out of ink trap.
428MECH_YELLOW_OOINot used – ISS/ Harness/ Logic PCA errorYellow out of ink trap.
429MECH_UDV_PROBNot used12V supply was out of spec (was 424).
431MECH_PEN_E_5_SHORTPen failedElectrical short test on 5 V failed.
432MECH _ S S_FAILUREService Station/ harnes s / Lo gic PCA err orSS jamme d or SS OPTO failure.
433MECH_NO_RAMP_MEMORYNot usedDownloadable ramp allocation memory failed.
434MECH _ BAD_SPI T _FREQNot us ed - Lo gic PCA/ ba d p enSpi t Fr e quency or Sp it Cou nt out of ra ng e.
435MECH_PEN_VP1_SHORTPen / L ogic PCA/ carriage base/ Flexcable connect ion errorElectrical short test on VP1 failed.
436MECH_PEN_VP2_SHORTPen / L ogic PCA/ carriage base/ Flexcable connect ion errorElectrical short test on VP2 failed.
437MECH_PEN_E_12_SHORTPen / Logic PC A/ carriage base/ Flexcable connection errorElectrical short test on 12 V failed.
438MECH_ALL_PENS_BAD
439MECH_CARRIAGE_LATCH_ERROR
441MECH_PUMP_JAMISS pump motor j am – IS S/ Logic PCA / HarnessPump could not move to desired pos ition.
442MECH_ST ALLED _ MOT OR _EN CODEREncod er whe el / Line feed PCA / Logic PCA errorMotor stall: pa per enc ode r signa l.
443MECH_STALLED_MOTOR_EMFNot usedMotor stall: EMF signal.
444MECH_PAPER_ENCODEREncoder wheel / linefeed PCA / Logic PCA errorThrown when quadrature calibration fails.
445MECH_NUDGE_ERRORNot usedNudge position error outside limits.
446MECH_PAPE R_ JAM_ ERR O RNot able to feed out media / Linefe e d motor / Line feed PCA errorPaper jam while ejecting .
451ME CH _PEN_SHORT_O VE RPe n issue / L ogic PC A / ca r r iage ba s e er rorPe n S hort Test fail ed ( voltag e increase).
452MECH_DARWIN_OVE RTEMPDarwin Senio r F a iled – PCADarwin over tem perature.
453MECH_DARWIN_JR_OVERTEMPDarwin Junior Failed – PCADarwin Jr over temperat ure.
454MECH_RESISTOR_TEST_FAILNot used - pen issue/ flex cable/ carriage base/ logic PCAResistor test > 100 nozzle failure.
455MECH_SS_OUTOFL IM ITSService Station / Logic PCASS could not be homed wi thin reasonable limit.
456MECH_SS_DIRTYPON1Service Station / Logic PCASS could not be freed fr om carriage - case 1.
457MECH_SS_DIRTYPON2Service Station / Logic PCASS could not be freed fr om carriage - case 2.
458MECH_SS_DIRTYPON3Service Station / Logic PCASS could not be freed fr om carriage - case 3.
459MECH_SS_DIRTYPON4Service Station / Logic PCASS could not be freed fr om carriage - case 4.
461MECH_SHORT_TIMERPen short detected – pen issueThe short test was not completed within required time.
462MECH_SS_REHOMING_ERRORService Station/ Logic PCAError while rehoming service station.
463MECH_SPIT_POSITION_ERRORFirmware error – Enc oder strip / SS / carriage base/ Logic PCAError in spit pos ition.
464MECH PAPERMOTOR NO INDEXNot usedThrown when index mark is not found.
Not used – pen issue/ Logic PCA/ Carriage baseAll 4 pens have a bad ID. This error could be caused
By a short on one of the pens, which cannot be
specifically id entified .
Not used – Rec overable errorThe c arriage latch is open.
This error should become something mor e
benign.
Operating Overview 2-29
465MECH PAPERMOTOR STALL
466MECH PAPERMOTOR SLOW MOVE
Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder
wheel/ Logic PC A
Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder
wheel/ Logic PC A
Thro wn w he n l inefee d m ov e is bad.
Thrown when paper motor moves too slowly.
511IO_BAD_TIMERAll errors point to I/O problem Hos t error/ Log ic PCA/ Conn ector
512P1284_DOUBLE _R EADAll errors poi nt to I/ O problem Host error/ Logic PCA/ Connector
513P1284_ISR_INVALID_STATEAll errors point to I/O prob lem Host error/ Logic PCA/ Connector
514P1284_BAD_TIME RAll errors point to I/O problem Hos t error/ Logic PCA/ Conn ector
515P1284_ISR_UNR ECOGNIZEDAll errors point to I/O problem Hos t error/ Logic PCA/ Connector
516P1284_BAD_DMA _SIZEAll er rors point to I/O problem Hos t error/ Logic PCA/ Conn ector
517P1284_NO_READAll errors point to I/O problem Host error/ Logic PCA/ Connector
518P1284_DMA_NOT_OF FAll er rors point to I/O problem Hos t error/ Logic PCA/ Conn ector
519P1284_DOUBLE _WRITEAll errors poin t to I/O problem Hos t error/ Log ic PCA/ Conn ector
521P1284_NO_WRITEAll errors point to I/O problem Host error/ Logic PCA/ Connector
522P1284_CORRUP TED_DMA_BUFAll errors poin t to I/O problem Hos t error/ Logic PCA/ Conn ector
523P1284_ECP2_AUTOHS_NOT_OFFAll er rors point to I/O problem Hos t error/ Logic PCA/ Conn ector
549PLL_EXPECTED_I NTS_OFFParal lel port error – Host erro r/ Logic PCA or connec tor
551PLL_INTERRUPTS_N EGATIVEParallel port error – Host error/ Log ic PCA or connector
552PLL_OUT_OF_TRIGGERSParallel port error – Host error/ Logic PCA or connector
553PLL_NO_TRIGGERSParallel port error – Host error/ Logic PCA or connector
554PLL_BAD_ECP_COMMANDParallel port er ror – Host error/ Log ic PCA or connector
555PLL_EXPECTED _BUFFERParallel port e rror – Host error/ Logic PCA or connector
556PLL_NO_COMPLETION _SETParallel port e rror – Host error/ Logic PCA or connec tor
557PLL_INPUT_ARG_ERRORParallel port error – Host error/ Logic PCA or connector
558PLL_INPUT_ENABLE_ERRORParallel port error – Host error/ Logic PCA or connector
559PLL_INPUT_NOT_DISABLEDParallel port e rror – Host error/ Logic PCA or connector
561PLL_TOO_MANY_COMPLETIONSParallel port error – Host error/ Logic PCA or connector
611FLASH_ERR_FILE_SIGError can only occur when flashing firmware
612FLASH_ERR_MACH_TYPEError can only occur when flashing firmware
613FLASH_ERR_CHEC KSUMError can only occur when flashing fir mwar e
614FLASH_ERR_BLOCKSIZEError can only occur when flashing firmwar e
621FLASH_ERR_UNKNO WN_ST ATEError can only occur when flashing firmwar eImpossible internal state.
622FLASH_ERR_BUF_COUNTError can only occur when flashing firmware
623FLASH_ERR_UNK_LAMPError can only occur when flashing firmware
624FLASH_ERR_UNK_BUT TONError can only occur when flashing firmware
625FLASH_ERR_UNK_SUBSTATEError can only occur when flashing firmwar e
626FLASH_ERR_WP_UNIMPLError ca n only occur when flashing firmware
I/O Manager
Flash Memory
Operating Overview2-30
631FLASH_ERR_ERASE_CMDError can only occur when flashing firmwareFlash chip failure.
632FLASH_ERR_ERASE_FAILEDError can only occur when flashin g fir mwar e
633FLASH_ERR_TIME_E S_INITError can only occur when flashing firmware
634FLASH_ERR_TIME_SUSPENDError can only occur when flashing firmwar e
635FLASH_ERR_TIME_PAGEBUFError can only occur when flashing firmware
636FLASH_ERR_TIME_QUEUEError can only occur when flashing firmware
637FLASH_ERR_TIME_CMDError can only occur when flashing firmware
38FLASH_ERR_VPP_BADError can only occur when flashing firmware
641FLASH_ERR_WRITE_ STARTError can only occur when flashing firmware
642FLASH_ERR_WRITE_ F AILEDError can only occur when flashing firm war e
643FLASH_ERR_D ATA_B ADError can only occur wh en flashing fir mwar eRead-aft er -write fail ed.
651FLASH_ERR_2MANY_ERASEError can only occur when flashing firmwareExcessive era se attempts.
661FLASH_ERR_2MANY_WRITEError can only occur when flashing firmwar eExcessive write attempts.
671FLASH_ERR_BUF_DATA_BADError can only occur when flashing firmwareChip’s page buffer write failed.
672FLASH_ERR_ENCODINGError ca n only occur when flashing firmwareBlock’s encoding method unknown.
711RED_DM_PML_ERRORPCA problem can also be caused by MIO cardPML subsystem (general).
712RED_DM_PML_OPEN_SOCKET_ERRORPCA problem ca n also be caused by MIO cardCould not open PML socket.
713RED_DM_PML_IO_NOTIFY_ERRORPCA problem can also be caused by MIO cardCould not set up callback.
714RED_DM_PML_MEMPOOL_ERRORPCA problem ca n also be caused by MIO cardCould not allocate PML pool.
715RED_DM_PML_IO_READ_ERRORPCA problem can also be caused by MIO cardCould not read from PML socket.
721RED_DM_PM_INSUFFICIENT_MEMPCA problem can also be caused by MIO cardPM could not get its structure.
811SM_PRINTING_OFFFirmware issue – re set printerPrinting has been cancelle d.
812SM_NON_10X_ADVANCEFirmware issue - r eset printerNon-x10 advance performed in a shingled mode.
813SM_SWING_BUF_NON_ZEROAll data received=0 – reset printerUsed in AssertSwingBuffersAllZero().
820SM_N O _ MEMORY _FOR_LO GN ot e nough me m ory availa b l e – r e set pr i nterNo memory for pri n t lo gging.
911UI_MSG_Q_CREATENot usedCould not create the message queue.
912UI_BUTTON_WDNot usedCould not create button-reading watchdog.
913UI_INDICATOR _WDNot usedCould not cre a te in dicator-flashing wa tchdog.
914UI_RESET_WDNot usedCould not create re s e t button watchdog.
915UI_UNKNOWN_IND_STATENot usedUnknown indicator state: state machi ne confused.
921DEV_MGR_IDLE_INIT_ERRReset printerFailed to start idle loop.
922DEV_MGR_WD_START_ERRReset printerFailed to create watchdog.
923D M_ MSGQ_ C R EATIO N _ E R R ORReset pri nterFailed to create a m e ssage qu eue.
924DM_UNSUPPORTED_MESSAGEReset printerReceiv ed an unrecognized DM message .
Personality (cont’d)
Swath Manager
User Interfa ce
Device Manager
Operating Overview 2-31
925DM_MESSAGE_SEND_FAILEDReset printerFailed to send messa ge to dmEventMsgQ.
926DM_MESSAGE_RECV_FAILEDReset printerFailed t o receive devi ce mgr messa ge
I/O Switcher
971FMT_SEM_CREATE_ERROR
972SWI_SEM_TAKE_ERRORFirmware error managing auto I/O switching – Reset Printer
Firmwa re error ma naging au t o I/ O s wi tching – Re s et Printer
Operating Overview2-32
Printer Diagnostic Pages
The HP DesignJet ColorPro Series Printer can t est-print up to two self-diagnostic pages:
the diagnostic page and extended diagnostic page. A PostScript (PS) configurat ion page
may also be printed if the PS Personality Modu le has been installed.
Please note that the default pick for diagnostic pages is determined by the firmware
version of the printer and can not be changed. Diagnostic pages will by default always
pick from Tray 2 or Tray 3 (depending on firmware rev.).
Diagnostic Page
The various fields on the page are as follows:
HP DesignJet ColorPro Seri es
Version: firmware version of the printer.
Service ID#: born-on-dat e, which takes the format YYDDD, where YY indicates the
year and DDD indicates the ordinal number of days in the year when the printer was
first used by the customer.
Index: number of pages printed.
Built-in Bitmap Fonts: the PCL fonts that reside in the printer.
Operating Overview 2-33
Printer Diagnostic Pages
Printhead Info
Pages Printed (approximate): this takes the format B C M Y, and shows how many
pages have been printed by each individual printhead.
Nozzles Disabled (<3 OK): t his shows, if any, the number of printhead nozzles that
are not functioning properly. I f any of the nozzles are disabled, the problem may be
rectified by trying any of the cleaning procedures. Disabled nozzles may also indicate
printhead end-of-life.
Printhead Status: t his shows the co nd ition of each printhead. When the indicating line
moves into the red zone, it means t hat t he printhead has reac hed t he end of its usefu l
serv ic e life .
Cartrid ge
Pages Printed (approximate): this takes the format B C M Y, and shows how many
pages have been printed by each individual cartridge.
Ink Cartridge Level: this shows t he amount of ink in each cartridge. When the
ind ic at ing line moves into the red zo ne, it means t hat t he ink in the cartridge is going
to finish soon.
Operating Overview2-34
Printer Diagnostic Pages
Extended D iagnostic Page
The extended diagnostic page is used by manufacturing to show the NVRAM values for
the printheads, cart r idges and PCA.
HP ColorPro Series Extended Diagnostic Test
PS Config ura tio n Page
Available only be pr inted if the PS Per s onality Mo dule ha s been inst a lled. It prints all the
PS fonts which are available on the module.
Operating Overview 2-35
Operating Overview2-36
Chapter 3 Loading Paper and Paper Behavior
Loading the Trays
Overview
The HP DesignJet Co lorP ro S er ies Printer has 3 paper tr ays and 1 Rear Manua l Feed.
Tray 1 - This tray is used as a bypass tray, and holds up to 10 sheets of paper. This tray
should beused for media types and sizes that ar e seldo m used.
Tray 2 - This tray holds up to 150 sheets of paper. It is recommended that you use this
tray to hold commonly-used paper.
Tray 3 - This tray holds up to 250 sheets of paper. It is recommended that you use this
tray to hold commonly-used paper.
Rear Manual Feed - The Rear Manual Feed is designed to provide a straight paper path
for printing on thicker media (up to 0.3mm), suc h as card stock or labels, without
bending. This paper path will only a llow yo u to print o n 1 sheet at a time.
Loading Paper and Paper Behavior3-1
Load ing Co mmonly-Use d Media in Tr ay 2
Tray 2 is designed to hold up to 150 sheets of paper, and can accommodate the paper
2. If you wish to change the paper size setting that has
been set for the tray, go to step 3. If you wish to load
paper using the existing tray setting, go to step 5.
3
3. Adjust the Paper Length and Paper Width guides to
the correct slots. Respective paper size markings are
indicated beside each slot.
3
4
4. If you are loading paper sizes : B4, A3, 11"x17",
13"x19" and 330x483mm, unlatch the tray lock,
extend the tray and relatch the tray lock.
If you are loading paper sizes : Letter, A4 and Legal,
check that the tray is not extended. If it is, unlatch
the tray lock, push in the tray and re-latch the tray
lock.
Loading Paper and Paper Behavior3-2
Load ing Co mmonly-Use d Media in Tr ay 2
5
7
8
5. Insert the paper, print side down, into the printer.
6. Tap the left side of the stack of paper to ensure that
it is flush with the right side of the tray.
7. Replace Tray 1.
8. If Tray 2 is extended, place the Extended Tray Cover
over the tray.
9. If you are loading a different type o f media, press [
Menu ] on the Control P anel unti l PAPER
HANDLING MENU
10. Press [ Item ] to select TRAY 2 TYPE= .
appears.
11. Press [ Value ] to select the media type you have
loaded into the tray and press [ Select ].
Loading Paper and Paper Behavior3-3
Load ing Co mmonly-Use d Media in Tr ay 3
1
1. Grasp the sides of Tray 3 and pull it out of the
printer.
2. If you wish to change the paper size setting that has
been set for the tray, go to step 3. If you wish to load
paper using the existing tray setting, go to step 5.
3. Adjust the Paper Length and Paper Width guides to
the correct slots. Respective paper size markings are
indicated beside each slot.
4
4. If you are loading paper sizes : B4, A3, 11"x17",
13"x19" and 330x483mm, unlatch the tray lock,
extend the tray and relatch the tray lock.
If you are loading paper sizes : Letter, A4 and Legal,
check that the tray is not extended. If it is, unlatch
the tray lock, push in the tray and re-latch the tray
lock.
6
5. Load the paper, print side down, by aligning the
paper edge to the Paper Length guide first. Tap the
other end of the paper stack to ensure that the paper
stack is loaded correctly.
6. Re -inser t Tray 3 i nto the printe r .
Loading Paper and Paper Behavior3-4
Load ing Co mmonly-Use d Media in Tr ay 3
7
7. If Tray 3 is extended, place the Extended Tray Cover
over the tray.
8. If you are loading a different type o f media, press [
Menu ] on the C ont rol Panel until PAPER
HANDLING MENU
9. Press [ Item ] to select TRAY 3 TYPE= .
10. Press [ Value ] to select the media type you have
loaded into the tray and press [ Select ].
appears.
Loading Paper and Paper Behavior3-5
Loading Paper in Tray 1
3
1. Set your driver to pick paper fr om Tray 1 and print
your document (i.e. send the print job to the printer).
2. After sending the print job, the LCD Panel will
display the mess age "TRAY 1 LOAD [ TYPE ]
[ SIZE ]
type and size as specified in your printer driver
respectively.
3. Slide the paper width guide to its outermost position.
4. Insert up to 10 sheets of paper along the right side of
Tray 1, print side down, until it stops.
5. Slid e the paper widt h g uide in until it stop s at the
edge of the paper.
6. Press the but ton to print.
" where [ TYPE ] and [ SIZE ] is t he media
Loading Paper and Paper Behavior3-6
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