HP deskjet colorpro cad schematic

HP DesignJet ColorPro CAD
HP DesignJet ColorPro GA

Service Manual

For HP Internal U s e Onl y

©Copyright Hewlett-Packard
Compa n y 1999

This document contains
proprietary information that is
protected by copyright. All rights
are reserved. No part of this
document may be photocopied,
reproduced, or translat ed to
another language with out th e
prior written con sen t of He wle tt­Packard Company.

First Edition, September 1999

Warra nt y

The information contained in this
document is subject to change
without notice.

Hewlett-Packard makes no
warrant y of any kind wit h
regard to this material,
including, but not limited to,
the implied warranties of
merchantability and fitness for
a particular purpose.

Hewlett- Packard shall not be
liable for errors contained herein
or for incidental or con s equential
damages in connection with the
furnishing, performance, or use
of this material.

WARNING

The procedu r es des cribed in this
manual are to be perf or m ed by
HP-qualified service pe r s onnel
only.

Electrical Shock Hazard

Serious shock hazard leading to
death or injury may result if you
do not take t he following
precautions:

- Ensure that th e ac pow er outlet
(mains) has a protective earth
(ground) terminal.

- Disconnect the Printer from the
power source prior to performing
any maintenance.

- Prevent water or any other
liquids from running onto
electrical components or circuits,
or through openings in the
enclosure.

Electrostatic Discharge

Refer to the beginning of Chapter
10 of this man ual , for preca utio ns
you should take to prevent
damage to the Printer circuits
from electrost atic discharge.

WARNING

The Warning symb ol calls
attention to a procedure, pract ice,
or the like, which, if not correctly
performed or adhered to, could
result in personal injury. Do not
proceed beyond a War ning
symbol until the in di cated
conditions are fully unders tood
and met.

CAUTION

The Caution symbol calls
attention to an oper atin g
procedure, practice, or the like,
which, if not correctly performed
or adhered to, could result in
damage to or destruction of part
or all of t h e pr o duct. Do not
proceed beyond a Caution
symbol until the in di cated
conditions are fully unders tood
and met.

Technical Marketing,
Barcelona Division,

Hewlett-Packard Espanola, S.A.
Avda. Graells, 501
08190 Sant Cugat del Valles
Spain

1

HP DesignJet ColorPro CAD
HP DesignJet ColorPro GA

Service Manual

Using this Manual

Purpose

This Service Manual contains information necessary to test,
calibrate and service:

n

HP DesignJet ColorPro CAD Printer (Model C7777A)

n

HP DesignJet ColorPro GA Printer (Model C7778A)

For information about using these printers, refer to the
corresponding User and Quick Reference Guides.

Readership

The procedures described in this Service Manual are to be
performed by HP Certified service personnel only.

Part Numbers

Part Numbers for Printer options, accessories and service parts are
located in Chapter 9.

2

HP DesignJets ColorPro CAD and GA Printers Servi ce Manua l

Table of Contents 1

Chapter 1 - Product Information
Chapter 2 - Operating Overview
Chapter 3 - Loading Paper and paper Beha viour
Chapter 4 - Install/Uninstall print er Softwa re
Chapter 5 - Maintenance and Ink
Chapter 6 - Functional Overview

Table of Contents

Chapter 7 - Removal & Replacement w/o Calibration
Chapter 8 - Troubleshooting
Chapter 9 - Parts & Diagrams
Chapter 10 - Removal & Replacement with Calibration
Chapter 11 - Calibration

HP DesignJets ColorPro CAD and GA Printers Service Manual

3

Table of Contents

4

HP DesignJets ColorPro CAD and GA Printers Servi ce Manua l

Chapter 1 Product Information

Technology Update

Modular Ink Delivery System

A modular ink delivery system is the separation of ink car tridges and printheads into
individual, single-color components. Traditional inkjet printers use one black and one tri­color ink cartridge, each with integrated printheads. HP’s modular ink delivery system
features four separat e ink cartr idges--o ne for each primary printing color--and four
corresponding long-life printheads, with tubes connecting the components. I nc luding the
standard and high-capacit y black ink cartr idges, t here are actually nine consumables, with
on ly eight used in the printer at o ne time.

Product Information 1-1

Technology Update

How It Works

By separating the ink cartridge from the pr intheads, a modu lar ink delivery syste m allows
the ink supply to remain in a permanent, fixed position. The printheads re main attached
to the carriage and move back and forth, delivering ink to the page as the paper advances
through the printer. Each printhead and ink cartridge is embedded with a tiny memory
device called a smart chip that recognizes and stor es t he unique operat ing characteristics
of the component to cr eate a totally integrat ed pr inting system that ensures consistent ,
high-quality printing at the lowest cost available.

A unique pressurization system maintains a constant supply of ink to the printheads.
Smart chips monitor the amount of ink used by counting every drop that passes through
each printhead. When the smart chips sense more ink is needed to maintain cont inuous
printing, a plunger in each cartridge temporarily pressurizes the cartridges to deliver more
ink to the printheads. With the modular ink delivery system, ink supply is instantly
replenished, even at top speeds.

The new, individually replaceable pr intheads ar e des igned for long life and each should
print 12,000 pages in black, 24,000 pages in color. As a result, you’ll go through many
ink cartridges before the corresponding printhead will need replacement. With their
modular design, ink cartridges contain twice the ink supply of current HP cartridges, so
you’ll also get longer lasting cartridges. When a co mponent approaches the end of its
print life, the smart chip not ifies the user through on-screen messages so a rep lacement
can be purchased prior to the part expiring.

By separating the pr intheads and ink cartridges, you only replace the co mponent t hat is
no longer usable. Pr intheads can be replaced one at a time without the need for cost ly or
extensive servicing and aren’t discarded when the ink is expended. HP printheads also use
a wet wiping system to eliminate nozzle clogging that plagues other permanent printhead
designs. Component replacement is easy. Simply pull out t he used part and snap in a
replacement.

Product Info rmation1-2

Technology Update

The Benefit s

Cuts up to 30 percent off the printing costs of other methods



Modular design means only the component that is no longer useful is replaced.



Longer-life printheads and higher-capacity ink cartridges means less frequent

replacement.

Achieves color laser speed in a personal desktop printer



Each Printhead has 304 nozzles (1,216 total, the most in the industry) resulting in

faster pr int sp eeds.



Prints in 1/2-inch swath as opposed to the 1/5- or 1/3-inch swaths of integrated

print cartridges.



Ink cartridge pressurization system keeps constant flow of ink to printhead. Smart

chips store component information and alert user to low-ink, ink-out and
printhead failure status.

Product Information 1-3

Spe cif ica tion s

Data Sheet

Print Method
Print Speed 1 Black Black Text

Print Speed 1 Color

Black Resolution
Color Resolution
Printhead Nozzles
Printer Command
Languag e
Font Capability

Memory HP DesignJet ColorPro CAD

Plain paper drop on-demand thermal inkjet printing.

Econofast Mode
Normal Mode
Best Mode

Color Highlights

Econofast Mode
Normal Mode
Best Mode

Mixed Text & Grap h i c s

Econofast Mode
Normal Mode
Best Mode

Full Page Color

Econofast Mode
Normal Mode
Best Mode

1

Approximate figures. Exact speed dependent on the system
conf igur ation, software program, and doc ument comp lexit y
Up to 600x600 dpi
PhotoREt II for photo qu ality
304 black, 912 color (304 per color printhead)
HP PCL 3 enhanced
Adobe PostScript 3 (With HP 2500CM onl y)
HP FontSmart v2.5 (110 TrueType fonts for windows)
HP FontSmart software provides easy-t o- use font manage me nt
capabilit i es
136 PostScript fonts with Adobe PostScript 3

4 Mb ytes st andard RAM

Letter / A4

11.0 ppm

9.0 ppm

7.5 ppm

Letter / A4

9.0 ppm

6.5 ppm

5.5 ppm

Letter / A4

9.0 ppm

3.0 ppm

1.5 ppm

Letter / A4

2.5 ppm

1.2 ppm

0.4 ppm

11x17 / A3

7.0 ppm

5.0 ppm

4.5 ppm

11x17 / A3

5.5 ppm

3.5 ppm

2.5 ppm

11x17 / A3

6.0 ppm

2.0 ppm

1.0 ppm

11x17 / A3

1.7 ppm

0.7 ppm

0.3 ppm

Product Info rmation1-4

HP DesignJet ColorPro GA

20 M bytes s tandard RAM
Two 72-pin SIMM slots for additional memory (EDO, 60ns)
expansion up to a total of 76 Mbytes

Connectivity /Network
Management

HP DesignJet ColorPro CAD

Network-capable printer for DOS and Windows environments
Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0,
Windows 3.1x/95/98
Centronics parallel, IEEE 1284 comp liant
One n etwor k interface slot accepts opt ional H P MIO Print Server s
with support for Novell Netware, Microsoft LAN Manager, Windows
for Workgroups, Windows for NT, IBM LAN Server, Unix
environment and Apple Talk (Ether Talk)

HP DesignJet ColorPro GA

Network-ready printer for DOS, Windows and Macintosh
environments
Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0,
Windows 3.1x/95/98
Centronics parallel, IEEE 1284 comp liant
HP MIO 10/100Base-TX print server with support for Novell
Netware, Microsoft LAN Ma nager , Win dows for Wor kgroups,
Windows NT, IBM LAN Server, Unix environment and AppleTalk
(EtherTalk)
Supports networking protocols IP X/S P X, TCP/IP, DLC/LLC,
AppleTalk and NetBE UI
Adobe PostScript 3 drivers for Windows a nd Macintosh QuickDraw

Paper Handling

Automatic switching between languages and ports.
HP JetAdmin printer management software provides easy printer
setup and configuration. Latest versions available from HP’s web

site (http:/ /www.hp.com/go/jetadmin)
HP WebJetAdmin printer management software available from HP’s
web site (http://www.hp.com/ go/webjetadmin) for simple
installa tions and co nfiguration fro m a common web b rowser.

Standard input capacity of 400 sheets through two trays (Tray 2 & 3)
of 150 sheet and 250 sheet capacity.
Standard output capacity of 150 sheets (face-up)
Rear Manu al feed – single she et only
Tray 1 (Input / Output Tray) – Sheets: up to 10, Cards: up to 4
Tray 2 (Upper Tray) – Sheets: up to 150, Cards: up to 60
Tray 3 (Lower Tray) – Sheets: up to 250
All input paths ha ndle standard media sizes (as listed below) up to
13 in.x19 in. (Supper A3)
Additionally, Tray 1 and the rear manual feed support all media sizes
as small as 4 in.x6 in. (101.6mmx152.4mm)
Built-in media size sensors prevents printing on the wrong size of
media

Product Information 1-5

Paper Size Handling

Maximum Print Wid th
Recommended Media
Weight

Minimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.)
Maximum Width: 330.2 mm (13in. ) x 482. 6 mm (19 in.)
320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media
All input paths handle the following pa per weights with the rear
straight-through paper path handling up to 0.3 mm thickness of paper

Smart Software
Features

Media Size / Type

Co ntrol Panel

Paper / Labels: 60 to 135 g/m
Cards: 110 to 200 g/m
Straight-through path: up to 0.3 mm thickness (0.012 in.) or approx.
200 g/m

2

(110 lb. Index)

2

2

(16 to 36 lb. Bond)

(110 lb. Index)

Built-in printer driver features:
HP ZoomSmart scaling technology, Billboard, Handout (N- up
printing), Mirror, Watermark, Print Pr eview, Quick Sets, LaserJet
Margin Emu lation

Paper: Super B 13 x 19 in., U.S. Tabloi d 11 x 17 in.,
U.S. Legal 8.5 x 14 in., U.S. Letter 8. 5 x 11 in.,
European A3 297 x 420 mm, European A4 210 x 297 mm,
European B4 257 x 364 mm

Transparencies: U.S. Letter 8.5 x 11 in. , Eur opean A4 210 x 297mm

Cards: U.S. Index card 4 x 6 in., Index card 5 x 8 in.,

European A5 card 105 x 148.5 mm, P ostcard 100 x 148 mm
Labels: U.S. Labels, 8.5 x 11 in.; European A4 Labels, 210 x 297mm

Intuitive operation and c omplete, easy-to-unders tand messages
Two- line 3 2 charact er LCD display and 2 L EDs

Buttons:

(Go), Job Cancel, Menu, Item, Value, Select

Indicators: Attention, Ready

Messages can be displayed in 14 languages: English, French, Italian,
Ger man, S panish, Por tugues e, Dutc h, Norwegian, Fi nnish, Swedish,
Danish, Polish, Cz ech and Russian

o

Operating
Environment

Opera ting temper ature: 5
Recommended operating conditions: 15
Storage temp era ture: -40

to 40oC (41o to 104oF)

o

to 60oC (-40o to 140oF)

o

to 35oC (59o to 95oF)

Relative Humidity: 20 to 80% RH non-condensing
Noise levels per ISO 9614-1: S ound Pressure, LwAm 62 dB(A)

Power Supply

Built-in Univer sal Power Supply

Power Requirements Input Voltage 100 – 240 AC (±10%), 50/60 Hz (±3 Hz)
Power Consumption

Less than 2 watts when off, 8 watts maximum non-printing, 35 wa tts
average printing, 65 watts maximum printing

Product Info rmation1-6

Dimensions

With paper tray closed
685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) H

With paper tray fully extended
685 mm (26.97in.) W x 745 mm (29.33in.) D x 337 mm (13.27in.) H

Desk Spac e Required
685 mm (26.97 in.) W x 532 mm (20.94 in.) D

Weight

Reliability & Es ti mated
Usage
System Requirements

Warranty
Produc t Ce r tifications

26.5 kg (58.48 lb.) without printheads and ink cartridges

27.0 kg (59.52 lb.) with printheads and ink cartridges
Up to 12,000 pages / month

Minimum:

Recommended:

50 Mb Free HardDisk space for 11 x 17 or A3 size pr inting.
Graphics intensive f iles ma y requ ire more disk space.

1 year on site warranty
Safety Certificat i o ns : CCIB (China), CSA (Canada), PSB (Singapore),
UL (USA), NOMi(Mexico), TUV-GS (Germany), SABS (South
Africa), J UN (Kor ea)
EMI C ertifica tions: FCC Part 15B C lass B when used with a Class B
computing device (USA), FCC Part 15B Class A when connected to
Local Area Network (LAN ) Devices, CTICK (Australia & New
Zealand), VCCI (Japan), CE (European Union), B mark (Poland), Gost
(Russia), BCIQ (Taiwan), RRL (Korea)

Windows 3.1x: 486DX-66, 8Mb R AM
Windows 95/98: 486DX-100, 8Mb RAM
Windows NT 4.0: 486DX-100, 16Mb RAM

Macintosh System 7.5.3: 68040 – 8Mb RAM

Windows 3.1x: Pentium 150/166, 16Mb RAM
Windows 95/98: Pentiu m 150/166, 16Mb RAM
Windows NT 4.0: Pentium 150/166, 32 Mb R AM
Mac i ntosh Syst e m 8 or la ter: P ow er PC – 16 Mb

Brands and product names listed are trademarks or registered trademarks of their
respective co mpanies.

Information in this document is subject to change without notice – for more information
or the latest updates, please go to the HP DesignJet web site locat ed at

http://www.designjet-online.hp.com/

Product Information 1-7

Spe cif ica tion s

Cable Specifications

1284-B Connector Pin Assignments

The pin numbers and their assigned signal names for the 1284-B connectors are given
below.

Note

The abbreviat ions used in the "Source" column:

H = host; P = printer; Bi-Di = bi-directional

PIN#SOURCE COMPATIBLE NIBBLE BYTE ECP EPP

1 H nStrobe HostClk HostClk HostClk nWrite
2 Bi-Di* Data 1 (Leas t Signific ant B it) AD1
3 Bi-Di* Data 2 AD2
4 Bi-Di* Data 3 AD3
5 Bi-Di* Data 4 AD4
6 Bi-Di* Data 5 AD5
7 Bi-Di* Data 6 AD6
8 Bi-Di* Data 7 AD7

9 Bi-Di* Data 8 (Most Significant Bit) AD8
10 P nAck PtrCl k PtrClk PeriphClk Intr
11 P Busy PtrBusy PtrBusy PeriphAck nW ait
12 P PError AckDataReq AckDataReq nAckReverse User Defined 1
13 P Select Xflag Xflag Xflag User Defined 3
14 H nAutoFd HostBusy HostBusy HostAck nDStrb
15 Not Defined
16 Logic Gnd
17 Chassi s Gnd
18 P Peripheral Logic High
19 Signal Ground (nStrobe)
20 Signal Ground (Data 1)
21 Signal Ground (Data 2)
22 Signal Ground (Data 3)
23 Signal Ground (Data 4)
24 Signal Ground (Data 5)
25 Signal Ground (Data 6)
26 Signal Ground (Data 7)
27 Signal Ground (Data 8)
28 Signal Ground (PError, Select, nAck)
29 Signal Ground (Busy, nFault)

Product Info rmation1-8

30 Signal Ground (nAutoFd, nSelectIn, nInit)
31 H nInit nInit nInit nReverseRequest nInit
32 P nFault nDataAvail nDataAvail nPeriphRequest User Defined 2
33 Not Defined
34 Not Defined
35 Not Defined
36 H nSel ectI n 1284 Acti ve 1284 Active 1284 Acti ve nA St r b

∗

Data signals will be driven by s ome but not all peripheral devices.

∗

Pins not defined by this sp ec ar e us ed by manuf actu rers at their own risk.

Product Information 1-9

Spe cif ica tion s

Centronics Parallel Pinout Information

PIN NUMBER PIN ID DESCRIPTION

1Strobe1A low puls e c aus es the printer to read on e byte of data

2 - 9 Data 0 - Dat e 7 These pins ar e t h e dat a lines. Data 0 is th e leas t sig nificant bit ( LS B )

10 Ac kn owledge The printer sends a low pulse to indic ate t h at it has accept ed a byt e of data and is

11 Busy The print er sen ds a high logic level t o indicate to the c om put er th at it c ann ot

12 P aper E rror The printer sends a high log ic level to indicate to the c om put er t h at it is ou t of

13 R ead y T he pr in ter sends a high log ic lev el to indicat e to th e c om put er th at it is in an onl in e

16 Sig n al Gr ound Signal interfac e gr oun d.

17 Chassis Ground Chassis ground.

18 +5 V The print er outputs a +5 volt hi gh logic level through a 2.2K ohm resist or .

19 - 30 Ground These pins are tied to signal ground

31 Reset/Input

32 Error

Clear

1

1

ready for more data.

receive data due to data entry, a full buffer or error status.

paper.

conditi on . T h e printer sends a low logic l ev el to indicat e that it is off line or that the
input buffer is full.

A low pulse sent by the computer resets the printer and clears the print buffer. The
reset occurs on the trailing edge of the pulse

The printer sends a low log ic lev el t o th e c omp ut er to in dicate that it is in an er ror
state.



$FWLYHORZ

Product Info rmation1-10

Spe cif i cati ons

The Centronics Parallel Cable has only 8 data lines, 5 status lines, 4 ground lines and
ground connections bet ween t he host PC and the peripheral. Each of the signal lines has a
correspond ing bit posit ion in a memor y address (register) in the host where data is read or
written. Sending data to the printer follows the sequence below:



Host places data in Data Out register



Host sends pulse on Strobe line



Printer sends pulse on Bus y in re sp onse to pulse on Strobe



Printer reads data on Data Out lines



Printer sends pu lse on ACK (Ackno wledge) line after data is read

This method of data transfer is also known as the Compatibility mode and the transfer
rate of data is slow. The printer while operating in compatibility mode is capable of
indicating limited printer error feedback to t he host computer. Su ch feedback includes:



Paper jam



Out of paper



Printer on or off line



Time out

Product Information1-11

Spe cif ica tion s

IEEE 1284 Pinout Information

Any standard IEEE 1284 compliant printer cable will work with the printer. The
customer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A (2
meters) or C2951A (3 meters).

PIN NUMBER PIN ID DESCRIPTION

1 HostClk Used in a closed-loop handshake with PeriphAck to transfer data or address

2 - 9 AD 1 - AD8 Host to peripheral device or periph eral devic e to h os t ad dress or data. D at a 1 is

10 PeriphClk Used in a clos ed-loop han ds h ak e w ith H ostA ck (nAut oFd) t o tr ans f er dat a f r om

11 PeriphAck The peripheral uses this signal for flow control in the forward direction.

12 nAckReverse The peripheral drives this signal low to acknowledge nReverseRequest. The

13 Xflag This is used by the peri pheral device to reply to the requested extensibility byte

14 HostAck The host drives this signal for flow control in the reverse direction. It is used in

16 Logic Ground Logic board ground.

17 Chassis Ground Chassis Ground.

inform at i on from the host to t h e peripheral d evice.

the least significant bit (bit 0).

the peripheral device to host.

Pherip hAc k also provid es a ni nth data bit to det ermi ne whether c omm an d or
data information is present on the data signals in the reverse direction.

host reli es up on nAckR everse to deter mi ne when it is per mit ted to drive the
data signals.

during the negotiation phase.

an interlocked han ds h ak e w ith PeriphClk. Host Ac k also provid es a ninth data
bit used to d etermine wh eth er c om m and or data information is present on the
data sign als in th e forward dir ec ti on .

18 Peripheral Logic H ig h This sign al is us ed t o pr ovi d e +5V high logic .

19-30 Ground These pins are tied to signal ground

31 nReverseRequest This signal is driven low to place the channel in the reverse direction. While in

ECP mode, the peripheral is only allowed to driver the bi-directional data
signals w h en nRevers eR equest is low and 1284 Activ e is hi gh.

Product Info rmation1-12

32 nPeriphRequest During EC P m ode the peripheral may drive this pin low to request

communications with the host. This request merely “hints” to the host; the host

has ultim at e c ontrol over th e trans fer direc ti on. This sign al pr ovides a
mechanism for peer-to-peer communication. This signal is valid in the forward
and reverse directions.

36 1284 Active Driven high by host whi le in ECP mode. Set low by the host to terminate ECP

mode and return the link to the Centronics (uni-directional) mode

The 1284 compliant cable supports the ECP (Extended Capabilities Port) mode in the
transfer of data. The ECP protocol includes a series of protocols that differ from standard
Centronics para llel port operation. These add it ional signaling methods a llow the host and
peripheral to negotiate any of faster transfer modes (e.g. DMA, FIFO and RLE
decompression). The protocol is hardware driven and the performance is limited by the
ISA bus bandwidth. The primary advantage is that once data transfer is negotiated, data
can flow without t he need of an ackno wledge or a return stat us signal. This ca n r e sult in a
transfer rate of up to 10 times faster than that of the compatibility mode that the
Centronics parallel cable supports.

To transfer data, the host first goes through a negotiation phase, which allows the host
and peripheral to select a mutually-supported communications mode. During the
negotiation phase, the host indicates which communication mode and options it would
like to use via the Extensibility Request Value. If the peripheral device does not support
the requested mode or options, it sets the Extensibility Flag low and the interface returns
to Compatibil ity Mode.

Product Information1-13

Spe cif ica tion s

Reliability Specifications

Category Specifications

Printer Usage Up to 12,000 pages / month
Mechanism Life 150,000 A size pages / 5 years

Product Info rmation1-14

Spe cif i cati ons

Interface Specifications

Category Specifications

Interface Specification



Centronics parallel, IEEE 1284

Compliant with 1284-B
receptacle (ECP)



64KB buffer size

Product Information1-15

Spe cif ica tion s

Physical Dimensions

With paper tray closed
(W x D x H )
With paper tray fully extended
(W x D x H )
Weight 26.5 kg (58.48 lb.) without printheads and

Desk space needed
(W x D)

27.0 x 24.0 x 13.3 inches
685 x 610 x 337 mm

27.0 x 29.3 x 13.3 inches
685 x 745 x 337 mm

ink cartridges

27.0 kg (59.52 lb.) with printheads and
ink cartridges

27.0 x 21.0 inches
685 x 532 mm

Product Info rmation1-16

Printer with paper tray closed

Printer with paper tray fully extended

Spe cif i cati ons

Packaging Dimensions Specifications

792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H

Product Information1-17

Spe cif ica tion s

Electrical Specifications

Category Specification

Input Voltage
Frequency 50/60 Hz (±3 Hz)
Interface

Specification

Power Consumption



Idle



Printing

Transient Spike Immunity



Amplitude



Pulse width



Rise time

100 to 240 Vac (±10%)

Centronics parallel,
IEEE 1284 Compliant with 1284-B recept acle (ECP)

4.4 watts
35 watts max.

1 kV
50 µseconds

1.2 µseconds

Product Info rmation1-18

Spe cif i cati ons

Environmental Specifications

Category Specifications

Temperature



Operating



Storage condition



Recommended oper at ing

Humidity



Operating



Storage condition



Recommended oper at ing

Altitude



Operating



Non-operating

5 °C to 40 °C (41 °F to 104 °F)

-40 °C to 60 °C (-40 °F to 140 °F)
15 °C to 35 °C (59 °F to 95 °F)

10%-80% RH non-condensing
10%-80% RH non-condensing
20%-80% RH non-condensing

0 to 3100 meters
0 to 4600 meters

Mechanical Vibration



Freq uency range



Operating (Random)



Non-operating (Random)



Swept Sine

Noise Levels per ISO 9296



Sound power L

pAm

5 to 500 Hz
Approximately 0.21 G rms
Approximately 2.09 G rms

0.5 (0 to peak)

49 dB(A) (By-stander position)

Product Information1-19

Spe cif ica tion s

Product Certif ic ations

Safety Certifications EMI Certifications

CCIB (China) C TICK (Australia and New Zealand)
CSA (Canada) VCCI (Japan)
NOM1 (Mexico) CE (European Union)
PSB (Singapore) GOST (Russia)
TUV-GS (Germany) B m a rk (Pol and)
UL (USA) GOST (Russia)
SABS (South Africa) BCIQ (Taiwan)
JUN (Korea) RRL (Korea)
EMI FCC Class B whe n used with a Class B computing

device (USA)

Product Info rmation1-20

Spe cif i cati ons

Media Sizes Supported

The following are the media sizes supported by the printer.

General type Sizes (mm) Sizes (inch) Remarks

Tray 1 (Input / Output Tray)

Post Card 100x148 3.94x5.83 Minimum Size
Including all media sizes in Tray 2 (Upper Tray) / Tray 3 (Lower Tray)

Tray 2 (Upper Tray) / Tray 3 (Lower Tray)

ISO-A4 210x297 8.27x11.7
US-Letter 215.9x279.4 8.5x11
US-Legal 215.9x355.6 8. 5x14

JIS-B4 257x364 10.11x14.33
US-B (Ledger) 279.4x431.8 11x17
ISO-A3 297x420 11.69x16.53
Super B 330.2x482.6 13x19 Maximum Size

Note

1. There are sensors mounted on Tray 2 (Upper Tray) and Tray 3 (Lower Tray) of the

printer to detect the sizes of paper in use on each tray.

2. The printer is capable of printing on custom-sized media provided that its

dimensions conform to the mini mum and maximum siz e definition.

3. Envelopes are not supported on the HP DesignJet ColorPro CAD/GA Printer.

Product Information1-21

Spe cif ica tion s

Recommende d Media Weight

Paper
Cardstock 110 to 200 g/m2 (110 lb. Index)

60 to 135 g/m2 (16 to 36 lb. Bond)

(up to 0.012 in. or 0.3 mm thickness for straight paper path)

Product Info rmation1-22

Spe cif i cati ons

Paper Ha ndling

Tray 1 (Input / Output Tray)

Sheets 10
Cards 4

Tray 2 (Upper Tray)

Sheets 150
Cards 60

Tray 2 (Upper Tray)

Sheets 250

Media Type Capacity (Pages)

Rear Manual Feed

All media sizes from 4x6 inches (101.6x152.4mm)
to 13x19 inches (330.2x482.6mm) and maximum
thickness of 0.3mm (0.012 inches)

Output Tray

Sheets (face-up) 150

Note

1. There is a sensor mounted on t he bypass paper feed to indicat e whet her it is in use.

1

Product Information1-23

Spe cif ica tion s

Printable Area

Printable area

(Portrait

orientation)

The table as follows will show the minimum margin of each media type (portr ait
orientatio n) for the HP DesignJet ColorPro Series Printer.

Please note that the printable area is smal ler than that of HP LaserJets. However in the
HP DesignJet ColorPro pr inter driver so ftware t here is a new utility that can
automatically ad just the margins of LaserJet formatted documents so t hat the y can be
printed without the loss of any formatting.

Printable area

(Landscape orient ation)

Product Info rmation1-24

Spe cif i cati ons

Media Margins (in portrait orientation)

Media Type

US Letter

8.5 x 11 in.

215.9 x 279.4 mm

Tabloid / Ledger

11 x 17 in.

279.4 x 431.8 mm

A4

8.27 x 11.69 in.

210.00 x 296.9 mm

A3

11.69 x 16.53 in.

296.9 x 419.9 mm

B4

10.12 x 14.33 in.

257.0 x 364.0 mm

Legal

8.5 x 14 in.

215.9 x 355.6 mm

Executive

7.25 x 10.50 in.

184.2 x 266.7 mm

A5

5.83 x 8.27 in.

148.0 x 210.0 mm

B5

7.16 x 10.12 in.

181.9 x 257.0 mm

4x6 Index Card

4.00 x 6.00

101.6 x 152.4

5x8 Index Card

5.00 x 8.00

127.0 x 203.2

Left Right Top Bottom Comments

0.25 in.

6.4 mm.

0.20 in.

5.1 mm.

0.13 in.

3.4 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.25 in.

6.4 mm.

0.25 in.

6.4 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.25 in.

6.4 mm.

0.20 in.

5.1 mm.

0.13 in.

3.4 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.25 in.

6.4 mm.

0.25 in.

6.4 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

Margins

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

Landscape
Orientation

Product Information1-25

A6 Card

4.13 x 5.83

105.0 x 148.0

Hagaki Card

3.94 x 5.83

100.0 x 148.0

Super B

13.00 x 19.00

330.2 x 482.6

Statement

5.50 x 8.50

139.7 x 215.9

C Size

17.00 x 22.00

431.8 x 558.8

A2

16.53 x 23.38

419.9 x 593.9

Hagaki

7.87 x 5.83

200.0 x 148.0

A3 Nobi

13.00 x 19.00

330.2 x 482.6

Custom

3.94 to 13.00 x 5.83 to 19.00
100 to 330 x 148 to 482

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.12 in.

3.1 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.12 in.

3.1 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.40 in.

10.2 mm.

0.40 in.

10.2 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.40 in.

10.2 mm.

0.40 in.

10.2 mm.

0.51 in.

13.0 mm.

0.51 in.

13.0 mm.

0.50 in.

12.7 mm.

*NEC only

*NEC only

Note

For the printable regions o f landscap e orientation, just reverse t he matrix on the t able
above. For example, the matr ix for US Letter size in portrait is 8.5 x 11 inches, so in
landscape the matrix is 11 x 8.5 inches.

Product Info rmation1-26

Spe cif i cati ons

Hewlett-Packard Ink Cartridge Specifications

Category Specification
Type

Printhead Nozzles
Black Resolution
Color Resolution
Ink Drop V o lume
Print Speed1 Blac k Black Text

Plain paper drop on-demand thermal inkjet printing
304 black, 912 color (304 per color printhead)
Up to 600x600 dpi
PhotoREt II for photo quality
35ng black, 8ng color drop volume for high resolution print ing

Econofast Mode
Normal Mode
Best Mo d e

Letter / A4

9 ppm
7 ppm
7 ppm

11x17 / A3

5 ppm
3 ppm
3 ppm

Print Speed1 Color

Color Highlights

Econofast Mode
Normal Mode
Best Mo d e

Mixed Text & Graphics

Econofast Mode
Normal Mode
Best Mo d e

Full Page Color Highlights

Econofast Mode
Normal Mode
Best Mo d e

1

Approximate figures. The exact speed is dependent on the
system configuration, software progr am and document
complexity.

Letter / A4

9 ppm
6 ppm
5 ppm

Letter / A4

7 ppm

3.5 ppm

1.2 ppm

Letter / A4

3.5 ppm

1.8 ppm

0.4 ppm

11x17 / A3

5 ppm
3 ppm
2 ppm

11x17 / A3

4 ppm
2 ppm

0.5 ppm

11x17 / A3

1 ppm

0.8 ppm

0.2 ppm

Product Information1-27

Spe cif ica tion s

System Requirement

The following CPUs and memory are required :

Minimum: Windows 3.1x: 486DX-66, 8 Mb RAM

Windows 95/98: 486DX-100, 8 Mb RAM
Windows NT 4.0/5.0: 486DX-66, 16 Mb RAM

Macintosh System 7.5.3 or later: 68040 – 8 Mb RAM

Recommended: Windows 3.1x: Pentium 150/166, 16 Mb R AM

Windows 95/98: Pentium 150/166, 16 Mb RAM
Windows NT 4.0/5.0: Pentium 150/166, 32 Mb RAM
Macintosh System 8 or later: Power PC – 16 Mb RAM

50 Mb free hard disk space for 11x17 or A3 size print ing.
Graphics intensive files may require more disk space.

Product Info rmation1-28

Product Overview

Printer External View

Model and Seri al Number

The serial number of the HP DesignJet ColorPro Series Printers can be found on the
labels at the back of each printer and at the top of the main case (concealed by the top
cover). The figure below shows how t he serial number is interpreted.

Serial Number = CCYMDVL###

CC (Country) T he co unt r y show where the printer was manufact ur ed.
Y (Year) The year the printer was manufactured.
M (Mont h) The mo nth t he printer was manufactur ed.
D (Day) The day the printer was manufactured.
V (Version) The printer model version 1 indicates HP DesignJet ColorPro, other

version numbers will be assigned as needed. Contact a technical support

engineer if you need to know which version a new number refers to.
L (Line) The factor y assembly line which manufact ur ed t his printer.
### These three digits allow a maximum of 27,000 unique serial numbers per

line per day. This unit number is in base 30.

Product Information1-29

Supplies and Accessories

Pr oduct Structur e

The following it e ms will be shipped in the box:

Basics

Printer
Extended Tray Cover (a)

Driver Kit

Starter CD (b)
HP JetDirect CD (HP DesignJet ColorPro GA
printer only)(b)

User’s Guide (d)

Hardcopy Kit

Setup Poster (c)
Getting Started Guide (Not available in U.S.)
Quick Reference Guide (e)
User ’s G uide (Ava ilable in U.S . only)

Accessory Ki t

Power Cord (f)
Four HP No. 10 Ink Cartridges (h)
(Black, Cyan, Magenta and Yellow)
Four HP No. 10 Printheads (g)
(Black, Cyan, Magenta and Yellow)

Product Info rmation1-30

Supplies and Accessories

Power Cord

US 8120-6805 #ABB, #ABM, #AC4, #AKY, #A2L, #ABA
Europe 8120-6802 #ABS, #AKB, #ACB, #ABT, #AKC, #ACT,

#AB7, #ABB, #ARG, # ARP, # AKY
Australia 8120-6803 #ABG, #AKY
Singapore / Malaysia 8120-6809 #AB4
SA 8120-6808 #ACQ
UK 8120-6801 #ABU

Product Information1-31

Supplies and Accessories

Network Interface

The following cards have been tested with the HP DesignJet ColorPro Series Printers.

JetDirect MI O print ser ver card
(Bundled with HP HP DesignJet
ColorPro GA)
JetDirect MI O print ser ver card

300X Print Server J3263A Ethernet

J4100A Ethernet

RJ-45 (10/100 base-TX)
BNC

J2556B Ethernet

RJ-45 (10/100 base-TX)

J2550B Ethernet

RJ-45 (10 Base-T)

J2552B Ethernet

BNC (Thin Coax)
RJ-45 (10 Base-T)
LocalTalk System 7

J2555B To ken Ring

DB9, RJ-45

RJ-45 (10/100 base-TX)
Parallel Port

Product Info rmation1-32

Supplies and Accessories

Print Cartridge

No. 10 Cyan Ink Cartridge C4841A
No. 10 Magenta Ink Cartridge C4842A
No. 10 Yellow Ink Cartridge C4843A
No. 10 Hi Capacity Black Ink Cartridge C4844A
No. 10 Cyan Pen C4801A
No. 10 Magenta Pen C4802A
No. 10 Yellow Pen C4803A
No. 10 Black Pen C4800A

Note

The HP DesignJet Co lorP ro S er ies Printer s are shipped w ith a Low Capacity Black Ink
Cartridge (C4840A).

Product Information1-33

Supplies and Accessories

Media

HP Bright White Paper (500 / A size) C1824A
HP Bright White Paper (500 / A4 size) C1825A
HP Bright White Paper (200 / 11x17 size) C1857A
HP Bright White Paper (200 / A3 size) C1858A
HP Premium InkJet Coated Paper (200 / A) 51634Y
HP Premium InkJet Coated Paper (200 / A4) 51634Z
HP Premium InkJet Coated Paper (100 / 11x17) C1855A
HP Premium InkJet Coated Paper (100 / A3) C1856A
HP Premium InkJet Heavyweight Paper (100 / A) C1852A
HP Premium InkJet Heavyweight Paper (100 / A4) C1853A
HP Premium Photo Paper (20 / 11x17) C6058A
HP Premium Photo Paper (20 / A3) C6059A
HP Premium Photo Paper (15 / A) C6039A

HP Premium Photo Paper (15 / A4) – European C6040A
HP Premium Photo Paper (15 / A4) – Asian C6043A
HP Premium InkJet Transparency Film (20 / A) C3828A
HP Premium InkJet Transparency Film (20 / A4) C3832A
HP Premium InkJet Transparency Film (50 / A) C3834A
HP Premium InkJet Transparency Film (50 / A4) C3835A
HP Premium InkJet Rapid-Dry Transparency Film (A) C6051A
HP Premium InkJet Rapid-Dry Transparency Film (A4) C6053A
HP Iron-On T-Shirt Transfers (10 / A) C6049A
HP Iron-On T-Shirt Transfers (10 / A4) C6050A
HP Greeting Card Paper C1812A
HP Greeting Card Paper (Europe Only) C6042A
HP White Labels 1”x2.5/8” Addressing Labels 92296A
HP White Labels 1.1/3”x4” Addressing Labels 92296B
HP White Labels 1”x4” Addressing Labels 92296C
HP White Labels 2”x4” Shipping Labels 92296D
HP White Labels 3.1/3”x4” Shipping Labels 92296E
HP White Labels 1/2”x1.3/4” Return Address Labels 92296F
HP White Labels 8.1/2”x11” White Full Sheet Labels 92296K
HP White Labels 99.1x38.1mm Addressing Labels 92296L
HP White Labels 99.1x38.8mm Addressing Labels 92296M
HP White Labels 63.5x38.1mm Addressing Labels 92296N
HP White Labels 100x51mm Addressing Labels 92296P
HP White Labels 199.6x289mm Full Sheet Labels 92296R
HP White Labels 99.1x67.7mm Parcel Labels C4296A
HP White Labels 63.5x46.6mm Addressing Labels C4297A

Product Info rmation1-34

Supplies and Accessories

Other Accessories

HP 64MB (2x32MB) 60ns EDO SIMM D4543A
HP 32MB (2x16MB) 60ns EDO SIMM D3648B
HP 16MB (2x8MB) 60ns EDO SIMM D3647B
HP DesignJet ColorPro CAD Po stscript 3
Upgrade Kit

Customer Replaceable Parts

Note

The following parts ar e custo mer replaceable parts. Replacing these part s r equire no
technical expert ise. These parts can be sent directly to the customer by the Customer
Care Centers after qualification. This process is based on the pre mise that customers
agree to replace the parts themse lves.

The exceptions to th is process are t he PCA Log ic and Service Station. These two parts
require some technica l capa bilit y and w ill only be sent to customers that have the
capabilities to replace t hese t wo modu les.

C3289A

PCA-Logic C2684-60200
CAD NamePlate (ColorPro CAD Printer) C7777-40001
GA NamePlate (ColorPro GA Printer) C7778-40001
Cover Main PCA C2684-60206
Side Cover Service Station C2684-60210
Assembly Secondary Access Door C2684-60212
Assembly Output Tray C2684-60214
Removable Trough C2684-60215
Assembly Dual Bin Tray C2684-60224
Adjuster Width Dual Bin C2684-60225
Adjuster Length Dual Bin C2684-60226
Media Plate C2684-60227
Adjuster Length I/O C2684-60232
Adjuster Width I/O C2684-60233
Tray Cover C2684-60108
CAD Front Cover (ColorPro CAD Printer) C7777-40002
GA Front Cover (ColorPro GA Printer) C7778-40002
Service Station C2684-60273
Plate Media 2 C2684-60274
Foot C2684-60275

Product Information1-35

Warranty and Support

The warranty for HP DesignJet ColorPro Series Printers varies depending on the product,
the date and the country of purchase.

For products returned under warranty, Hewlett-Packard may :



Provide on-s ite repair,



Replace the product with a remanufactured unit,



Replace the product with a product of equal or greater functionality or



Refund the purchased price.

Product Info rmation1-36

Warranty and Support

Hewlett-Packard Limited Warranty Statement

HP Product Duration of Limited Warranty

Software 1 year
Print Cartridges 90 days
Printer 1 year
Printheads 1 year

Extent of L imited Warranty

1. Hewlett-P ackar d (HP) war r ant s to the end user customer that HP products will be free

from defects in materials and workmanship, for a specified time after the date of
purchase by the customer. The duration of this limited warranty is stated above.
Certain additiona l condit io ns and limitations of HP’s warranty are stated in the user’s

guide. Those conditions and limitations include:
a. For software products, the warranty applies only to the media upon which the

product is recorded; and

b. H P does not w arrant the operation of any product to be unint errupte d or error fr e e.

2. HP’s limited warrant y covers onl y those de fects which arise as a result of normal use

of the product, and do not apply to any:
a. Improper or inadequate maintenance;
b. So ftware or interfacing not supplied by HP;
c. Unauthorized modificat ion or misuse;
d. Operation outside the product’s environment specifications, including duty cycle

abuse or use of a mechanical switch-box without a designated surge protector;

e. Use of non-supported printing media or memory boards; or
f. Improper site preparation or maintenance.

3. For HP printer products, the use of a non-HP print cartridge or a refilled print

cartridge does not affect either the warrant y to the customer or any HP support
contract with the customer; pr int cart r idge includes bot h toner cartr idges and ink
cartridges. However, if printer failure or damage is attributable to the use of a non­HP or refilled print cartridge, HP will charge its standard time and materials charges
to service the printer for the particular failure or damage.

4. If any software media product or print cartridge product proves defective during the

applicable warranty period, and if the product is covered by HP’s warranty, the
customer shall retur n the product for replacement.

Product Information1-37

5. If HP receives, during the applicable warrant y period, not ice o f a defect in a hardware

product which is covered by HP ’ s warr anty, HP shall either repair or replace the

product, at its option. Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of the product being replaced.

6. If HP is unable to repair or replace, as applicable, a defective product which is

covered by HP’s w a rranty, HP shal l within a reasonable time after being notified of
the defect, refund the purchase price for the pro duct, provided t he custo mer ret ur ns
the product.

7. The warranty is valid in any country where this product is distributed by Hewlett-

Packard. Contract s for additional ser vice s suc h as o n-s ite ser vic e ar e avai lable from
any authorized HP service facility in countries where this product is distributed by HP
or an authorized importer.

8. This limited Warrant y Statement gives the customer specific legal rig ht s. The

customer may also have ot her legal rig ht s which vary from state to state in the United
States, from province to pro vince in Canada, and from country to country elsewhere
in the world.

Limitations of Warr anty

1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLI E RS MAKES ANY

OTHER WARRANTY OF ANY KIND, WHETHER EXP RE SS OR IMPLIED,
WITH RESPECT TO HP PRODUCTS . HP AND ITS THI RD PARTY SUPPLI E S
SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF
MERCHANT ABILI TY AND FITNESS FOR A PARTI CUL AR P U RP OS E .

2. To the extent that this Limited Warranty Statement is inconsistent with the law of the

locality where the customer uses the HP product, this Limited Warranty Statement
shall be deemed modified to be consistent with such local law. Under such local law,
certain limitations of this Limited Warranty Statement may not apply to the customer.
For example, some states in the United States, as well as some governments outs ide
the United States (including pro vinces in Canada), ma y:
a. Preclude the disclaimers and l imitations in this Warranty Stat ement fro m limiting

the statutory rights of a customer (e.g. Australia and the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to make such disclaimers or

impose such limitations; or

c. Grant the customer additional warranty rights, specify the duration of implied

war ranties which the manufactur er cannot discla im, o r not allow li mitations on
how long an implied warra nty la s ts.

3. To the extent allowed by local law, the remedies provided in this Warranty Statement

are the customer’s so le and exclusive re med ies.

Product Info rmation1-38

Limitations of Li ability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS

WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY
DIRECT, INCIRECT, SPECIAL, INCIDENT AL, OR CONSE QUE NTIAL
DAMAGES, WHETHE R BASED ON CONT RACT, T ORT, OR ANY OTHER
LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBI LIT Y OF SUCH
DAMAGES.

Product Information1-39

Warranty and Support

Obtaining Printer Drivers

The HP DesignJet ColorPro Series Printer Driver Software is updated periodically. T he
latest versions can be obt ained from authorized Hewlett-Packar d dealers or any of the
sources listed below.

24-hour Modem Access

Internet

HP DesignJet ColorPro Series Printer drivers and product support information can be
obtained through the World Wide Web at:

http://www.designjet-online.hp.com

HP BBS Library

The HP DesignJet ColorPro Series Printer dr ivers ca n also be obtained at HP’s electronic
bulletin board library service. Refer to HP BBS Library under Service and Support
Resources for the list o f phone numbers.

Set modem communications software to: no parity, 8 bits, and 1 stop bit.

Product Info rmation1-40

Warranty and Support

Service Support Contracts

In the U.S.

HP SupportPack

The HP SupportPack is an enhancement to the cust omer’s original one-year warranty
repair service. The HP SupportPack provides next business day on-site support for the
duration of an additional two years of warra nty. This service enhancement provides
customers with a cost-effective and timely way to achieve quality support. The HP
SupportPack (ordered like any other HP product) is sold exclusively through resellers and
is not available direct ly from Hewlett-Packard. Customers MUST purchase this service
enhancement within 30 days of purchasing the printer. The HP SupportPack is not
transferable fro m one piece of equipment to anot her. Additional information on HP
SupportPack and the prices for the service upgrade are available through HPNN and the
In-Touch newsletter.

Non-U.S.

HP SupportPack

The HP SupportPack enhances the service offering during the warranty period by
upgrading warranty repair service to a next day exchange service. This service
enhancement prov ides customers with a cost-effective and t imely wa y to achieve qualit y
support. HP SupportPack is sold exclusively through resellers (ordered like any other HP
product) and is not available directly from Hewlett-Packard. Additional information on
HP SupportPack and the prices for the service upgrade is available through HPNN.

For other service and support contracts, contact the Hewlett-Packard office or Response
Center for that count r y.

Product Information1-41

Warranty and Support

Service and Support Resources

Hewlett-Pac kard News Network (HPNN)

HPNN is an electronic bullet in board service available only to HP authorized resellers.
This s erv ic e pro vides the fo llowing info rmation:



Presales Informat ion



Printer D rivers



HP SupportPack Information



Software Notes



Postsales Informat ion

For more information, call 1 [phone].

HP Customer Informati o n Center

The HP Customer Informat ion Cent er pro v ides presa les product information. This
service is available for resellers and end-users.

For more information, call 1 [phone], Monday – Friday, 6:00 AM – 5:00 PM U.S.

Pacific Time.

HP Reseller Response Line

The HP Reseller Response Line provides pre-sales and post-sales technical support for
HP authorized resellers.

For more information, call 1 [phone], Monday – Friday, 8:00 AM – 4:00 PM U.S.
Pacific Time.

Product Info rmation1-42

Warranty and Support

HP BBS Library

The HP electronic bulletin board library service, whic h is availa ble 24 hours a day, 7
days a week, contains drivers and support infor mation which can be downloaded to your
PC via modem.

Country Number Baud Rates

Austria + 43 (222)251658 2400 to 28800 or ISDN
Belgium + 32 ( 2) 778-3819 1200 to 28800
Denmark + 45 (45) 991905 300 to 28800
Finland (9600) 7280 2400 to 28800
France 3616 HP MICRO 1200 to 28800 (Service Minitel)
Italy + 39 (2) 9210-4244 Up to 28800
Netherlands + 31 (20) 647-5433 2400 to 28800
Norway + 47 (2) 273-5697 2400 to 28800
Sweden + 46 (8) 750-6262 2400 to 28800
Switzerland + 41 ( 64) 560200 Up to 28800 or ISDN
United Kingdom + 44 (1344) 361891 Up to 28800
Worldwide Int Code + 1 [phone] 300 to 28800

Set the modem for no parity, 8 data bits and 1 stop bit (N,8,1).

Product Information1-43

Warranty and Support

HP FAXback on Demand – HP FIRST

You can use this service to select documents, such as pro duct descriptions and technical
information. To access this service, use the handset o n your fax machine and dial the
appropriate number fro m the table in this section.

Use the following steps to use HP FIRST :

1. Call the system. You will need to use a to uch-tone t elephone o r the phone set of your

fax machine. A voice prompt will welcome you and guide you to the infor mation you
need. You will also need to give the phone number of the fax machine where you
wish to receive the documents you se lect.

2. We sug gest you initially reques t t he index which lists all available documents .

3. Once you receive the HP FIRST index, choose the documents you need.

4. Call HP FIRST again. A voice prompt will ask you for the index number of the

do cuments you have s elected and would like to have f axed to you.

5. Selected documents will be sent immediat ely to t he fax number you have specified.

Note

To obtain documents in English from outside the UK, dial your internat ional access
code and then (31) 20 681 5792 (international toll rates applicable).

Product Info rmation1-44

Warranty and Support

HP FIRST Telephone Numbers

Country Telephone Number
For US and Canada

For Custo mers in Europe:

U.K. 0800 96 02 71
For service in English outside U.K. + 31 20 681 5792
Austria 0600 8128
Belgium (Dutch) 0800 11906
Belgium (French) 0800 17043
Denmark 800 10453
Finland 800 13134
France 0800 905900
Germany 0130 810061
Italy 1678 59020
Norway 800 11 319
Portugal 05 05 31 33 42
Spain 900 993123
Sweden 020 795743
Switzerland (French) 0800 551 526
Switzerland (German) 0800 551 527
Netherlands 0800 022 2420

[phone]

For Customers in Asia-Pacific:

Australia 613 9272 2627
China 86 10 6564 5735
Hong Kong 2506 2422
India 9111 622 6420
Indonesia 21-352 2044
Korea 822 769 0543
Malaysia 03 298 2478
New Zealand 64 09 356 6642
Philippines (65) 275 7251
Singapore 275 7251
Taiwan [phone]
Thailand 662 661 3511

Product Information1-45

Warranty and Support

HP Telephone Support

Technical Phone Support for Customers

The HP Customer Support Center provides free technical assistance for peripherals
within the hardware warranty period.

For the product under warranty, call [phone].

For the product out of warranty, call :



1 [phone] at $2.50 per minute, or



1 [phone] at $25.00 per call using VISA / MasterCard.

(The above prices are subject ed to change wit hou t notice)

To ensure the call is dealt with quickly, have the following informat ion read y:



The product model number and serial number.



The operating system version and the co nfigurat ion.



A description of the softwar e inst alled and the accessories used.

HP North American Customer Support Center

Assistance from the Hewlett-Packard Nort h American Customer Support Center is
available Monday to Friday, 7:00 AM to 6:00 PM Mountain Time, except Wednesday,
(7:00 AM to 4:00 PM).



1 [phone]

HP European Customer Support Center

Assistance from the Hewlett-Packard European Custo mer Support Center is available in
English, Monday to Friday, 8:30 AM to 6:00 PM Central European time, except
Wednesday, (8:30 AM to 4:00 PM).



Int Code + 31 (20) 682-8291

HP provides free telephone support during the warranty period. After the warranty has
expired, support is available through the same telephone number for a fee. The fee is
charged on a per incident basis. When calling HP, please have the following infor mat ion
ready:



The product model number and serial number.



The operating system version and the co nfigurat ion.



A description of the softwar e inst alled and the accessories used.

Product Info rmation1-46

Warranty and Support

Warranty and Out-of-Warranty Support Telephone Numbers

Country (Language) Telephone Number

Austria (German) 0660-6386
Belgium (Dutch) 02 626 8806
Belgium (French) 02 626 8807
Denmark (Danish) 3929 4099
Finland (Finnish) 0203 47288
France (French) 04 50 43 9853
Ireland 01 622 5525
Germany (German) 0180 5 25 81 43
Italy (Italian) 02 26410350
Netherlands (Dutch) 020 606 8751
Norway (Norwegian) 22 11 6299
Portugal 01 441 7199
Spain (Spanish) 902-321 123
Sweden (Swedish) 08 619 2170
Switzerland (French) 0848 80 11 11
Switzerland (German) 0848 80 11 11
UK 0171 512 5202
English language support for other European countries [phone]

Product Information1-47

Warranty and Support

Contacting Hewlett-Packard

To contact HP, check your local telephone directory for the HP Sales and Service Office
near you. If you cannot find an HP office, contact one of the major HP Sales and Service
Offices or one of the following Worldwide Marketing Headquarters.

Asia Far East Sales Region Headquarter s

Hewlett-Packar d Asia Ltd.
22/F Peregrine Tower
Lippo Centre
89 Queensway, Central
Ho ng Kong

Canada Hew lett-Packard Ltd.

6877 Goreway Drive
Mississauga
Ontario L4V 1M8, Canada

Europe Euro pean Operations Headquarters

Hewlett-Packar d S.A.
150, route du Nant-d’Avril

PO Box 1217
Meyrin 2/ Geneva, Swit z erla nd

Latin America Hewlett-Packard Latin Am. Headquarters

Monte P elvoux 111
Lomas de Chapultepec
11000 Mexico D.F.

Middle East / Asia Middle East / Central Africa Sales Headquarters

Hewlett-Packar d S. A.
Rue de Veyrot 39
CH-1217 Meyrin 1/Geneva, Switzerland

U.S. Intercon Operations Headquarters

Hewlett-P ackar d Co mpany
3495 Deer Creek Road
PO Box 10495
Palo Alto, CA 94303-0896, USA

Product Info rmation1-48

Warranty and Support

Worldwide Customer Support Numbers

Customer Support Centers provide technical information via telephone directly with
online agents who are trained to assist with setup, configuration, startup and
troubleshooting of HP products.

Customer Support Center assistance can be obtained by calling one of the following
country-specif ic t elephone nu mbers:

Note

Check the world wide web at http://www.designjet-online.hp.com for t he most up-to­date customer support telephone numbers.

Country Telephone Number

For U.S .

For Latin A merica

Argentina [phone]/69
Brazil 55 11 709 1444
Chile 562 800 360999
Mexico City 01-800-22147000/1-800-9052900
Mexico Guadalajara [phone]
Mexico Monterey 91800 22147
Venezuela 582 239 5664

[phone]

Product Information1-49

Fo r E urope

Africa/Middle East 41 22/780 71 11
Austria 0660 6386
Belgium (Dutch) 02 6268806
Belgium (French) 02 6268807
Czech Republic 42 ( 2) 471 7327
Denmark 3929 4099
Finland 203 47288
France 01 43 62 34 34
Germany 180 5258 143
Greece 0168 96 411
Hungary 36 (1) 252 4505
Ireland 01662 5525
Italy 02 264 10350
Norway 22 11 6299
Poland 48 22 37 50 65
Portugal 01 441 7199
Russia 7095 923 50 01
Spain 902 321 123
Sweden 08 619 2170
Switzerland 0848 80 11 11
Netherlands 020 606 8751
Turkey 90 1 224 59 25
United Kingdom 0171 512 5202

Product Info rmation1-50

For Asia-Pacific

Australia (61-3) 9272-8000
China 86 10 6564 5959
Hong Kong 800 96 7729
India 9111 682 6035
Indonesia 21 350 3408
Korea (82-2) 3270-0700
Malaysia 03 295 2566
New Zealand 09 356-6640
Philippines 2 867 3551
Singapore 272 5300
Taiwan 866-2-7170055
Thailand 02 661 4011
Vietnam 8823 4530

Product Information1-51

Product Info rmation1-52

Chapter 2 Operating Overview

Using t he Control Pa nel

Th e Contr ol Pane l allo ws yo u to per f orm most major tasks w ith th e prin ter, includin g
controlling print status, resetting from recoverable error s and changing the printer’s
default settings.

Control Panel Lay out

The Control Panel on the front of the printer consists of six buttons on the panel, two
LEDs and a LCD multi-function display panel:

Operating Overview 2-1

Using t he Control Pa nel

The functions of each of the buttons are as follows :

Control Panel Key Function



[ GO ]

[ Cancel Job ]

[ Menu ]

[ Item ]
[ Value ]
[ Select ]

Puts the printer either online or offline.



Allows the printer to resume printing after going

offline. Also clears most printer messages and puts
the print er online.



Allo ws the pr inter to co ntinue printing afte r a no n-

critical warning message such as UNEXPECTED

PAPER SIZE



Exits the control pa nel menus. (To s ave the contro l

panel select ion, press the [ S elect ] butt on firs t.)



Displays unrecoverable error codes.

Press this only once to cancel t he print job that the printer
is processing. The duration requ ired to cancel the job will
depend on the size of the print job. Pressing the Cancel
Job butt on re peat e dly wi ll not canc el the next job o n the
print queue.
Press this to cycle t hro ugh the contro l panel menus.
To print a menu map from the control panel :

1. Press [ Menu ] until SELF TEST MENU appears.

2. Press [ Item ] unt il PRINT MENU MAP appears.

3. Press [ Select ] to print the menu map.
For more i nfor mation on eac h menu it em, se e Control
Panel Menus (Chapter 2).
Press this to cycle through selected menu items.
Press this to cycle through selected menu item’s values.



Saves the value for t he se lect ed item. An asterisk (*)

will appear next to the value, indicat ing that it is the
new default. Default settings will remain when the
printer is powered off, or until reset when you choose
to reset factory defaults from the [ RESETS ] menu.



Prints the selected printer infor mat ion page from the

control panel.

or TRAY x LOAD [ TYPE ] [ SIZE ].

Operating Overview2-2

Using t he Control Pa nel

Indicator Lights

There are two LEDs (lights) on the pr inter :

LED Indicators Color Function

Ready LED Green Lit up when the printer is printing

OR in normal state
OR when it is online.

Attent ion LED Red Blinks when the printer is in an error stat e

OR requires attention.

Error LED Green + Red

blinking rapidly

Both LEDs blink when the printer detects an
error. Power cycle the printer to correct. If the
error persists, push the on-line button once to
see the error message.

Operating Overview 2-3

Using t he Control Pa nel

Settings and Defaults

These are the various possible menu settings. The facto r y defaults, where applicable, are
indicated in bold. Other additional menu items may also appear, depending on which
hard ware modules have be en installe d in t he printer.

For more information on these settings, refer to Control Panel Menus (Chapter 2).

Paper Handling Menu

TRAY 2 TYPE =

TRAY 3 TYPE =

PLAIN

HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY

PLAIN

HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY

Diagnostics Menu

ALIGN PRNT –HD
CLEAN PRNT -HD LEVEL 1
CLEAN PRNT -HD LEVEL 2
CLEAN PRNT -HD LEVEL 3
PERFORM TRAY2 PAPER PATH TEST
PERFORM TRAY3 PAPER PATH TEST
PERFORM TRAY1 PAPER PATH TEST

Information Menu

BASE FW VER
PS FW VER (Available if PS installed)
MIO FW VER (Available if MIO installed)
CHECK TOTAL RAM SIZE
CHECK INK LEVELS
SERVICE ID

Operating Overview2-4

Self Test Menu

PRINT MENU MAP
PRINT PS FONT LI ST (Available if P S installed)
PRINT MARKETING DEMO (Available if Demo DI MM installed)
PRINT DIAGNOSTIC PAGE
PERFORM TRAY2 PAPER PATH TEST
PERFORM TRAY3 PAPER PATH TEST
PERFORM TRAY1 PAPER PATH TEST

Print Quality Menu

PRINT QUALITY =

NORMAL

ECONOFAST
BEST

Printing Menu

PAPER =

ORIENTATION =
APPEND CR TO LF =

LETTER

LEGAL
13X19
A4
A3
11X17
JISB4

PORTRAIT

LANDSCAPE

NO

YES

I/O Menu

(5 - 300 secs)

IN JOB TIMEOUT =
OUT JOB TIMEOUT =
I/O CHANNEL TIMEOUT =

45

(0 - 300 secs)

0

(0 - 300 secs)

0

Resets Menu

RESET TO FACTORY SETTINGS
RESET ACTIVE I/O CHANNEL
RESET ALL I/O CHANNELS
RESET MIO TO FACTORY SETTINGS (Available if MIO installed)

Operating Overview 2-5

Configuration Menu (Available if DIMM installed)

PERSONALITY =

AUTO

PCL
PS

(Available if PS installed)

MIO Me n u (Available if MIO installed)

CONFIGURE
MIO
(The remaining options will appear
depending on the type of MIO card installed.)

Postscrip t Menu (Available if PS installed)

PRINT PS ERRORS =
JAM RECOVERY =

COPIES =

OFF

ON

AUTO

ON
OFF

(1 – 99 pages)

1

Operating Overview2-6

Using t he Control Pa nel

Restoring Factory Def a ults

To restore t he default factory settings, press [ MENU ] till the Reset s Menu appears. Then
press [ ITEM ] until RESET TO FACTORY SETTINGS is shown in the LCD displa y.
Press [ SELECT ] to restore the facto r y defaults. T h is action will also clear the input
buffer for the active I/O channel.

Operating Overview 2-7

Using t he Control Pa nel

ColorPrinter

Control Panel Menus

The following is a summary diagram of all the menus available in the HP DesignJet
ColorPro Series Print er :

DesignJet

ColorPro Series

Operating Overview2-8

Using t he Control Pa nel

Paper Ha ndling Menu

Item Value Explanation

TRAY 2 TYPE=PLAIN PLAIN

HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY

Set this value to correspond with the
paper type currently loaded in Tray 2.

PLAIN: Plain paper

HP INKJET/HEAVY: HP Premium
Inkjet Paper or HP Premium Inkjet
Heavyweight Paper

HP PHOTO: HP Premium Photo Paper

TRNSPRNCY/IRON: HP Premium
Transparency Film or HP Iron-on T-Shirt
Transfer

TRAY 3 TYPE=PLAIN PLAIN

HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY

RAPID TRNSPRNCY: HP Premium
Inkjet Rapid-Dry Transparencie s.

Note:
It is not advisable to load the following
combination of paper types in Tray 2 and Tray 3
at the same time:



HP Premium Inkjet Paper and HP Pr emium

Inkjet Heavyweight Paper



HP Premium Tr ansparency Film and HP

Iron-on T-Shirt Transfer

Set this value to correspond with the
paper type currently loaded in Tray 3.

PLAIN: Plain paper

HP INKJET/HEAVY: HP Premium
Inkjet Paper or HP Premium Inkjet
Heavyweight Paper

HP PHOTO: HP Premium Photo Paper

TRNSPRNCY/IRON: HP Premium

Operating Overview 2-9

Transparency Film or HP Iron-on T-Shirt
Transfer

RAPID TRNSPRNCY: HP Premium
Inkjet Rapid-Dry Transparencie s.

Note:
It is not advisable to load the following
combination of paper types in Tray 2 and Tray 3
at the same time:



HP Premium Inkjet Paper and HP Pr emium

Inkjet Heavyweight Paper



HP Premium Tr ansparency Film and HP

Iron-on T-Shirt Transfer

Operating Overview2-10

Using t he Control Pa nel

Diagnostics Menu

Item Explanation

ALIGN PRNT-HDS

CLEAN PRNT-HD:
LEVEL 1

CLEAN PRNT-HD:
LEVEL 2

CLEAN PRNT-HD:
LEVEL 3

PERFORM TRAY 2 PAPER
PATH TEST

PERFORM TRAY 3 PAPER
PATH TEST

PERFORM TRAY 1 PAPER
PATH TEST

This item aligns the printheads to ensure printout of the best
po ssible p rint quality.
This item cleans the printheads. Level 1 is the basic level and
should be performed first. This option will cause the printer to
perform a dry wipe and spitting.
This item cleans the printheads. Level 2 is more thorough than
Level 1, but it should be performed only when Level 1 cleaning
do e s not solve the pr int qu a lity proble m. This opt ion wil l caus e
the printer to perform a wet wipe, followed by a dry wipe and
spitting.
This item cleans the printheads. Level 3 is most thorough, but it
should be performed only when Levels 1 and 2 cleaning do not
solv e the print quality problem, a s it use s the most ink . This
option will cause the printer to perform 3 wet wipes followed
by dry wipes and spitting. The maximum amount of ink used is
less than 0.1 cc.
This item performs a paper path test on Tray 2. When this is
selected, the printer will pick paper from Tray 2 until all the
paper has been ejected.
This item performs a paper path test on Tray 3. When this is
selected, the printer will pick paper from Tray 3 until all the
paper has been ejected.
This item performs a paper path test on Tray 1. When this is
selected, the printer will pick paper from Tray 1 until all the
paper has been ejected.

Note

1. The “PRNT-HD NOT ALIGNED” message will ap pear if the Secondary Access Door has been

opened even though the print heads have not been changed.

Operating Overview 2-11

Using t he Control Pa nel

Information Menu

Item Ex planation

CHECK INK LEVEL

BASE FW VER

This item displays t he amount of ink remaining in each ink
cartridge. The following screen appears on the LCD:

B C M Y
60% 80% 80% 80%

B, C, M and Y represent the black, cyan, magenta and yellow
cartridges respectively. The co r r esponding percent age under
each letter indicates the amount of ink left (fro m 0% to 99%).
This item displays t he firmw a re version of t he print er. Example:

VERSION=5.10

PS FW VER

MIO FW VER

CHECK TOTAL RAM
SIZE

SERVICE ID

This it e m displays the PostScript firmware version of the
printer. Example:

FIRMWARE VERSION=5.10

This item displays t he M IO print s e rver firmwar e vers ion.
Example:

MIO VERSION=3.10

This item displays the total amount of RAM available in the
printer. Example:

TOTAL RAM SIZE=6118K

This item displays t he Serv ice Id entification Number of the
printer. This number is used by HP Custo mer Care Cent er s for
support. The format taken is:

SERVICE ID=YYDDD

Where YY indicates the last two digits of the year of
manufacture and DDD indicates the number of days since the
printer was first used by the customer.

Operating Overview2-12

Using t he Control Pa nel

Self-Tes t Menu

Item Explanation

PRINT MENU MAP

PRINT PS FONT LI ST

PRINT DIAGNOSTIC PAGE

PRINT EXT DIAGNOSTIC
PAGE

The Menu Map sho ws the layout of the Co ntrol Panel
menu it e ms .
The PS Font List sho w s all the PS fonts curr e nt ly
available to the printer. This option is act ivated o nly if
PS P e rsonality module h as bee n in s ta l l e d .
The Diagnostic Page shows general printer information
and current network parameters. See Diagnostic Page

(Chapter 2).

The Extended Diagnostic Page shows printer
information which is used for troubleshooting. See
Extended Diagnostic Page (Chapter 2).

Operating Overview 2-13

Using t he Control Pa nel

Print Quality Menu

Item Value Explanation

PRINT QUALITY=
NORMAL

NORMAL
ECONOFAST
BEST

NORMAL: Normal mode delivers high
quality output and is the recommended setting
for speed and quality. Normal mode is the
default setting for most paper types.

ECONOFAST: Draft quality printing.
EconoFast mode prints faster than Normal
mode and delivers comparable output.

Using EconoFast will also cut down on the
frequency of replacing your ink car tr idges
because it uses less ink. EconoFast printing is
available only when you select plain paper or
transparency as the paper type.

BEST: High quality printing. Best mode
produces the highest print quality for all paper
types and eliminates the banding effect that
some time s occu rs in solid areas. However,
Best mode prints more slo w ly than Normal
mo de for most docume nts.

Note

2. When printing in either Normal or Econofast mode, the printer will print bi-directionally (that is,

from left to r ight and right to left).

3.

4. However in wh en printing in Best mode, the printer will print uni-directionally (that is, only from

right to left). Printing in Best mode will result in slower printing, but this can solve ban ding
problems.

Operating Overview2-14

Using t he Control Pa nel

Printing Menu

Item Value Explanation

PAPER=
LETTER

ORIENTATION=
PORTRAIT

APPEND CR TO LF=NONO

LETTER
LEGAL
13X19
A4
A3
11X17
JISB4
PORTRAIT
LANDSCAPE

YES

Sets the paper size.

Determine the default orientation of print
on the page.

Note:
It is best to set the page orie nt ation from
the printer driver or software applicat ion.
Select YES to append a carriage retu r n to
each line feed (LF) encountered in
backward-compatible PCL jobs (pure
te xt, no job control).

Some environments indicate a new line
using only the line feed control code.
This option a llows the user to append t he
required carriage retur n to each line feed.

Operating Overview 2-15

Using t he Control Pa nel

I/O Menu

Item Value Explanation

IN JOB TI MEOUT=
15

OUT JOB TIMEOUT=
15

5 to 300 S elects the amount of time (in seconds)

that the printer will wait within a print job
before ending it.

When the data from a print job is not
completely sent to the printer, the printer
wil l wait for this specif ied number of
seconds. After that, it will abort the job
and carry on to process the next pr int job.

Press [ Value ] once to change the setting
by increments of 1 or hold down [ Value ]
to scroll through the settings.

0 to 300 S elects the amount of time (in seconds)

that the printer will wait for the next print
job before switching to another port.

I/O CHANNEL
TIMEOUT=
120

This is useful especially when your printer
is connected to two different ports, such as
the parallel port and the network port.

Press [ Value ] once to change the setting
by increments of 1 or hold down [ Value ]
to scroll through the settings.

0 to 300 S elects the amount of time (in seconds)

that the printer will receive data from a
port before switching to the next port.

When the printer is connected to different
ports with simultaneous data being sent
from these ports, the printer will be able to
toggle between ports so that jobs sent
through all ports will be given equal
priority.

Press [ Value ] once to change the setting
by increments of 1 or hold down [ Value ]
to scroll through the settings.

Operating Overview2-16

Using t he Control Pa nel

Resets Menu

Item Explanation

RESET TO FACTORY
SETTINGS

RESET ACTI VE I/O
CHANNEL

RESET ALL I/O
CHANNELS

RESET MIO TO
FACTORY SETTINGS

Confi guration Menu

This item perfo rms a s imple reset and r e s tor es most of the
factory (default) settings. This item also clears the input buffer
for the active I/O.
This item performs a simple reset and clears the input and
output buffers (for t he act ive I/O channels onl y).
This item performs a simple reset and clears the input and
output buffers fo r all I/O channels.
This item resets the MIO print server and restor es most of the
factor y (default) set tings.

Item Value Explanation

PERSONALITY=AUTO AUTO

PCL
PS

Selects the default printer language
(personality).

Po s sible value s a re de ter mined by valid
languages which are installed in the
pr int e r ; for exa mp le, if you ha ve t he
PS mod u le ins t a lle d, yo u wil l be a ble to
select between AUTO, PCL or PS.

Normally, you should not change the
printer language (the default is AUTO).
If you change it to a specific printer
language, the printer will not
automatically switch from one
language to another unless specific
software commands are sent to t he
printer.

Operating Overview 2-17

Using t he Control Pa nel

MIO Me nu

This menu is available only if the MIO car d is ins talle d. It is co ntrolled by the MIO print
server which has been installed on the printer and thus varies accordingly. Please refer to
the documentat ion that comes with t he print server for more information.

PostScript Menu (for HP DesignJet ColorPro GA printer or wi t h
PostScript Upgrade Kit installed only)

Item Value Explanation

PRINT PS ERRORS=
OFF

JAM RECOVERY=
AUTO

OFF
ON

AUTO
ON
OFF

Select ON to print the PS error page
when a PS error occurs.
Det e rmin e s ho w the print er beha ve s
when a paper jam occurs.

AUTO: The printer automatically selects
t he best mode for pr in ter jam reco v ery
(usually ON). This is the default setting.

COPIES=1 1 to 99

ON: The printer automatically reprints

pages after a paper jam is cleared.
OFF: The printer does not reprint pages

following a pap er ja m. Printing
performance might be increased with th is
setting.
Sets the default number of copies by
selecting any number from 1 to 99.

Press [ Value ] once to change the setting
by increments of 1 or hold down
[ Value ] to scroll through the settings.

Operating Overview2-18

Using t he Control Pa nel

Aligning Printheads

To align the printheads fro m the LCD :

1. Press the [ Menu ] butto n until “Diagnos tic Menu”.

2. Press the [ Item ] button until “Align Printheads”.

3. Press the [ Select ] button.

4. LCD message “Printing Pattern Page”.

5. Printer prints alignment page with horizontal and vertical alignment patterns.

6. The following screen appears on the LCD:

A B C D E
3 3 3 3 3

7. The value “3” at A is flashing.

8. By pressing value change the value at A that matches the corresponding straight line

on the test page.

9. When the value for A is correct press the [ Item ] button to skip to B.

10. When all values are set press the [ Select ] button.

11. The printe r will d i splay signs of ac tiv ity. LCD message “Pr inting Conf irm Pag e ”.

12. The printer prints two squares and a cross. I f the printed lines are straight, the

printhead alignment procedure is complete.

All pens Missi ng

When the message “ALL PENS MI S SING” appear s o n t he LCD one of two possible
situations apply. Either all pr int heads ar e missing from the carriage or at least one of the
print heads is experiencing an ink short.
Following the message:

A. The printer will go automatically into Ink Head Diagnost ic Process “Prt-Hd Diag”
appears
B. The user has to pr ess “select ” to start the Ink Head Diagnostic Pro cess

The diagnost ic progra m will ask to insert the black print head only, after which t he
printer will check the print head. Subsequently the user will be asked to add one print
head at the time and the diagnostic program will perfor m checks on each pr int head
added.

Operating Overview 2-19

Note

1. The printer has only one data-lin e to check for shorts. It is possible that the original error message

will refer to a different print h ead as the one that is actually having the ink short. The Ink Head
Diagnostic Process will help you identify the print head having the problem.

2. Not all cases of ink shorts can be diagnosed by the Printhead Diagnostic Process. If the diagnostic

program is not able to diagnose correctly, r eplace the printheads one after another to identify the
faulty printh ead.

The Printhead Diagn ost ic Process in steps:

1. “PRNT-HD DIAG” appears on LCD

2. Press GO

3. Open the Print Head Access Cover and remove C, M and Y Pr intheads

4. Close Printhead Access Cover

5. LCD will display “Detecting”

6. If B Print Head faulty LCD shows “B PRNT-HD FAULTY”

7. Press GO

8. LCD displays “REPLACE B PRNT-HD”

9. User replaces Black Pr inthead

10. LCD shows “DETECTING”

Operating Overview2-20

Error Codes

Recoverable Error Codes

A recoverable error is one that is defined as an anomaly that will cause the pr inter to
pause until the user reso lves t he erro r.

The other two types of errors are: warning errors, which will highlight a potential
problem to the user but does not cause the printer to stop op er ation, and unrecoverable
errors, which are generally irresolvable by the user and will cause the printer to stop
functioning altogether.

Also note that if the pr inter is in the Me nu state, error messages w i ll not be displayed
until the printer is back in the Ready state.

Note: Brackets [ ] in the Message column indicate variables.

MESSAGE EXPLANATION SOL UTION

OFFLINE The printer is offline.
CANCELING JOB The printer is canceling current print job.
[COLOR] INK OUT,

REPLACE CART
[COLOR] CART
FAULTY, REPLACE
[COLOR] CART
MISSING, INSERT
[COLOR] PRNT-HD
FAULTY, REPLACE
[COLOR] PRNT-HD
MISSING, INSERT
PRNT-HD ACCESS
COVER OPEN
TOP COVER OPEN The Top Cover is open.

PAPER JAM, OPEN
TOP COVER

CARRIAGE JAM,
OPEN TOP COVER

CARRIAGE JAM,
OPEN ACC COVER

LEFT BACK PANEL
OUT
RIGHT BACK
PANEL OUT
TRAY 2 PAPER
GUIDE REMOVED
TRAY 3 OPEN OR
GUIDE REMOVED

MNL FEED LOAD
[TYPE] [SIZE]

One of the ink cartridges (Black, Cyan,
Magent a or Y ell ow ) is out of in k.
One of the ink cartridges (Black, Cyan,
Magent a or Y ell ow ) is faulty.
One of the ink cartridges (Black, Cyan,
Magent a or Y ell ow ) is mis s in g.
One of the printheads (Black, Cyan, Magenta
or Yellow) is faulty.
One of the printheads (Black, Cyan, Magenta
or Yellow) is missing.
The Printhead Access Cover is open.

There is pap er j am m ed in the printer.

The Carriage is jammed.

The Carriage is jammed.

The left side of the B ack Panel has not been
inserted properly.
The right side of the Back Panel has not
been ins ert ed properl y.
One of the Paper Guides in Tray 2 has been
removed.
Tray 3 is either open or on e of its P ap er
Guides has been removed.

You have chosen to print through Tray 1.

Press to set the printer online.
Replace the appropriate cartridge.
Replace the appropriate cartridge.
Insert the appropriate cartridge.
Replace the appropriate printhead.
Insert the appropriate printhead
Close the cover to resume printing.
Close the cover and press to resume

printing.
Open the Top Cover to remove paper. When
finished , close the To p Cover and press
resume printing.
Open the Top Cover to clear obstruction.
When fin ished, clos e the Top Cover an d pres s

to resume printing.
Open the Printhead Access Cover to remove
obstruction. When finished, close the
Printhead Access Cover and align printheads.
Open the Rear Access Cover and ensure that
the left side of the panel is properly installed.
Open the Rear Access Cover and ensure that
the right side of th e panel is properly installed.
Insert the Paper Guide back into Tray 2.

Ensure that both the Paper Guides are
proper ly ins ta lle d and that Tray 3 is ins erted
into the printer.
Load the paper type and size as specified in
the LCD Panel and press
printing.

to continue

to

Operating Overview 2-21

TRAY [NUMBER]
EMPTY, LOAD &
PRESS

PRESS TO
CONTINUE
MEDIA IN TRAY 1,
REMOVE

WRONG MEDIA
TYPE, [ACTION]

UNEXPECTED
PAPER SIZE

PRNT-HDS NOT
ALIGNED

NON HP [COLOR]
CART

[COLOR] CART
NEAR EXPIRY

[COLOR] INK LOW One of the ink cartridges (Black, Cyan,

The specif i ed t r ay is empty.

To continue your present task, press the
button.

There is media in Tray 1 which may not be
the type or siz e t h at is sp ecif ied in your
current print job.

The medi a typ e w hic h th e pr i nt er has
detected is not the type spe ci fied in your
print settings.

The specified paper size is different from the
paper size in the selected input tray. The
output was truncated to fit the paper in the
printer . S om e ou tput may hav e b een lost.
The printheads have not been aligned. For
best print quality, al ign the print h eads b efore
the ne xt print job.
A non-HP color cartridge has been detected.
HP does n ot gu ar an t ee n on- H P c art ri dges.
The use of incompatible cartridges may
disrupt the intricate printing system,
potentially resulting in reduced print quality
and even pri nter damag e.
One of the ink cartridges (Black, Cyan,
Magent a or Y ell ow ) is near expiry. To obtain
optimum print quality, it is recommended that
you do not us e exp ired ink car tridges.

Magent a or Y ell ow ) is low on in k. Y ou m ay
still continue to print with this cartridge until
the ink has totally run out.

Load the paper size and type which this tray
has been set up for

Remove the media in Tray 1 and press the
button to r es u me printing.

If you wish to print through Tray 1, set your
driver to pick from Tray 1 and send the print
job before putting media in Tray 1.
You may wish to either load in the right media,
or choose to print on existing media. You may
also cancel the current print job by pressing
the

[Cancel Print]

button.
Reload the correct media into the tray and
print again.

Align the printheads. For instructions, see
Align Pr inth eads.

Use original HP ink cartridges instead.

Be prepared to replace the mentioned color
ink ca rtridge.

Be prepared to replace the mentioned color
ink ca rtridge.

Operating Overview2-22

Error Codes

Unrecoverable Error Codes

Display error code on LCD: “ERROR CODE: XXXX-XXXX”
The unrecoverable error co des ar e coded and refer to the printer module that is experiencing a failure. Some of the codes in the list
below have a comment “Not Used”. These codes are only for development purposes and should no longer be triggered by the
firmware. We do supply the full list of unrecoverable codes because experience told us that under some unique circumstances some of
the development codes will still be displayed.

Error

No

111 RED_NO_ERROR
112 NONSPECIFIC_ERROR Standard error trap (no additional information).

121 ASSERT_ERROR

122 SAMPLE_ROM_T EST_ F AIL Problem with ROM on Main PCA –CRC Test failed Two types of ROM tests.
123 FULL_ROM_TEST_FAIL Problem with ROM on Main PCA –CRC Test failed

124 FRONT_PANEL_ERROR_TRAP Not used User asked for an error-trap.
125 STACK_SIZE_TOO_SMALL
126 RAM_ADDRESS_TEST_FAIL PCA error Ram address line test.
127 DEMO_MSG_Q_CREATE
128 PROCESSOR_FAULT Progr am errors affecting main CPU – reset or replace PCA i960 processor fault.

129 UNUSED_INTERRUP T_HI T Design of in terrupt is wrong – service routine is not recognized Interrupt wit h no vector ass igned.

Er ror M essage Co m men ts Error Meanin g

System/Selftest Errors

Assert will display additional information: the first extended code

displayed (after the “121”) is the file number that represents one of
the source m o dules i n the system. File numb ers are e n umerated in
AssertFilesPub.h. The next one or two extende d codes represent the
line number within the file that holds the assert() statement that
failed. One addition extended cod e is used if the l ine number is 999
or less, and two extended codes if the line numbe r is 1000 or
greater.

Stack Overflow => program error –reset printer otherwise replace
PCA

Program error - recources are not available –printer could be
working on other tasks - r eset or replace PCA

Emulator : p/s offendingTask.

Couldn't create qSelfTest queue.

Operating Overview 2-23

131 INK_LEAK_ERR_ K ISS error – Not used Pump detected OOI before level down.

132 INK_LEAK_ERR_C ISS error – Not used Pump detected OOI before level down.
133 INK_LEAK_ERR_M ISS error – Not used Pump detected OOI before level down.
134 INK_LEAK_ERR_Y ISS error – Not used Pump detected OOI before level down.

(Development error)

Operating Overview2-24

139 DEFERRED_ERROR_TRAP Error happened during power up but printer recovered Printer error-trapped in a previous lifetime.
141 NVM_ERR_NOT_INIT Not used Attempt to read/write before ini t.
142 NVM_ERR_GENERIC Not used Non-specific NVM error.
143 NVM_ERR_DEVICE_ABSENT NVM errors Reset printer =>Replace logic PCA Requested memor y device did not respond.
144 NVM_ERR_WRITE NVM errors Reset printer =>Replace logic PCA Protocol error on write operation to NVM.
145 NVM_ERR_READ NVM errors Reset printer =>Replace logic PCA Protocol error on read operation to NVM.
146 NVM_ERR_READBACK NVM errors Reset printer =>Replace logic PCA Failed readback/verify after write.
147 NVM_ERR_DATA_NOT_VALID NVM errors Reset printer =>Replace logic PCA Device works OK.
148 NVM_ERR_UNKNOWN_TAG NVM errors Reset printer =>Replace logic PCA Data tag invalid.
149 NVM_ERR_UNKNOWN_FORMAT NVM errors Reset printer =>Replace logic PCA Chip functions but has invalid format.
151 NVM_ERR_BAD_CHIP_TAG Penhead and cartr idge errors –Not used Acumen's chip tag unrecognized.

152 NVM_ERR_BAD_FAMILY Penhead and cartridge errors –Not used Acumen's family I D unrecognized.
153 NVM_ERR_BAD_COLOR Penhea d and cartridge errors –Not used Acumen's color code did not match device ID.
154 NVM_ERR_TSR_VALUE Penhead and cartrid ge errors –Not used Acumen TSR value = 0.
155 NVM_ERR_DROP_VALUE Penhead and cartridge errors –Not used Ac umen drop volume = 0.
156 NVM_ERR_BAD_TOKEN Penhe ad and cartridge errors –Not used Token area failed zero-write self test.
157 NVM_ERR_BAD_WRITE_P ROT Penhead and cartrid ge errors –No t used Write-pr otect area failed self test.
158 NVM_ERR_BAD_MODEL_NUM Penhead and cartridge errors –Not used Acumen Model Number field out of range.
159 NVM_ERR_INCOMPAT_INK Penhead and cartridge erro rs –Not used Non-approved bi t and "JETSERIE S".
161 NVM_ERR_BAD_MFG_WEEK Penhead and cartr idge errors –No t used Mfg week > 51.
162 NVM_ERR_SPARE Penhead and cartridge e rrors –Not used Previously was G as Gauge Gap.
163 NVM_ERR_POOL_ALLOC_FAIL System recources – Reset printer No memory to allocate pool fr om.
164 NVM_ERR_ACU_BA D _SI ZE Penhead and cartridge erro rs –Not used Toke n Write-p ro tected or Scratchpad size = 0.
165 NVM_ERR_DUPLICATE_TAG Penhead and cartridge errors –Not used Two identical tags wer e found in an Acumen chip.
166 NVM_ERR_TOKEN_M IS LOC Penhead and cartridge errors –Not used Status superfield not located in token area.

167 NVM_ERR_I2C_CONF_FAIL

Bus used for connecting devices on the PC A experiences error.
Reset Printer => Replace PCA

A failure was detected on the serial bus used to access N VM
devices (I2C bus). The following extended error codes apply :
001 = STUCK_LO_SDA
002 = STUCK_HI_SDA
004 = STUCK_LO_SCL
005 = STUCK_LO_SCL + STUCK_LO_SDA
006 = STUCK_LO_SCL + STUCK_HI_SDA
008 = STUCK_HI_SCL
009 = STUCK_HI_SCL + STUCK_L O _SDA
010 = STUCK_HI_SCL + STUCK_HI_SDA

171 MM_P RO C_ WAITING N ot u sed Memory Ma nager error tra p s.

Memory Manager

172 MM_SIGNAL_E RR Not used
173 MM_MAX_WAIT_ERR Not used M M debug = 0.

Operating Overview 2-25

181 CRIT_TASK_WD_TASK_1 Not used All are PCA timing issues Critical task 1 watchdog timeout.
182 CRIT_TASK_WD_TASK_2 Not used Critical task 2 watchdog timeout.
183 CRIT_TASK_WD_TASK_3 Not used Critical task 3 watchdog timeout.
184 CRIT_TASK_WD_TASK_4 Not used Critical task 4 watchdog timeout.
185 CRIT_TASK_WD_TASK_5 Not used Critical task 5 watchdog timeout.
186 CRIT_TASK_WD_TASK_6 Not used Critical task 6 watchdog timeout.
187 CRIT_TASK_WD_TASK_7 Not used Critical task 7 watchdog timeout.
188 CRIT_TASK_WD_TASK_8 Not used Critical task 8 watchdog timeout.
189 CRIT_TASK_WD_TASK_9 Not used Critical task 9 watchdog timeout.

Critical Task WatchDog Timeouts

211 SB_ERR_FO RCE_RESET Not used Failed to perform serial bus re set.
221 SB_ERR_BAD_XFER_CMD Not used Darwin Bus: bad transfer command format.
222 SB_ERR_NO_SLAVE_ADDR Not used Darwin Bus: no slave address found.
223 SB_ERR_MISSI N G _A CK Not used Darwin Bus : missing d ata acknowledge pulse.
224 SB_ERR_HARDWARE_FAULT Not used Darwin Bus: wrote 0, read 1.
225 SB_ERR_UNEX_STOP _BIT Not used Darwin Bus: unex pected stop bit.
226 SB_ERR_UNEX_START_BIT Not used Darwin Bus: unexpected start bit.
227 SB_ERR_DATA_ER ROR Not used Darwin Bus: wrote 1, read 0.
228 SB_ERR_MISSING_STOP Not used Darwin Bus: missing stop bit.
229 SB_ERR_MISSING_ST ART Not used Darwin Bus: missing start bit.

241 SB_ERR_RETRIGGER_ F AIL

242 SB_ERR_FORCE_RESET_FAIL

311 RED_DM_ERR_PAGE_DIR_RANGE PCL generic errors Page directory overflow.
312 RED_DM_ERR_NO_SCALER PCL generic errors No font scaler present.
313 RED_DM_ERR_BAD_HANDLE PCL generic errors Page index out of range.
314 RED _DM_ERR_BA D _ SY M B O LSET PCL g e neric errors Re queste d s y mb ol set doe s n 't match font head ers.
315 RED_DM_ERR_FONT_TYPE PCL generic errors Unknown or bad font type.
316 RED_DM_ERR_NO_ALT_WIDTHS PCL generic errors Needed alt width table and none exists.
317 RED_DM_ERR_NO_CAC HE_FONT PCL generic errors Couldn't allocate C ACHE_FONT structure.
318 RED_DM_ERR_CACHE_INIT PCL generic errors Cache already initialized.
319 RED_DM_ERR_CACHE_ALLOC PCL generic errors Cache memory allocation failed.
321 RED_DM_ERR_BAD_CALLER PCL generic errors Invalid caller number.
322 RED_DM_ERR_BAD_MET RIC S PCL generic errors Invalid FM_METRICS data.
323 RED_DM_ERR_NO_SS_ENTITY PCL gener i c errors No symbol set entity for unbound font.
324 RED_DM_ERR_MEM_ALLOC PCL generic errors malloc() failure.

Pens and Darwi n Errors

Personality

Power down to clear SRAM –information remained after reset­Pote ntially PCA problem
Power down to clear SRAM –information remained after reset­Pote ntially PCA problem

Exceeded maximum bus transaction retries.

Bus failed to execute forced reset.

Operating Overview2-26

325 RED_DM_ERR_INVALID_HDR PCL generic errors Font header not on available.
326 RED_DM_ER R_ D ELET E_ FONT PCL generic errors Ca n ’t d el ete font fro m li st.
327 RED_DM_ERR_MODIFY_FONT PCL generic errors Can’t make internal font permanent or temporary.
328 RED_DM_FONT_SELECTMODE_ERROR PCL generic errors
329 RED_DM_FONT_FORMAT_ERROR PCL generic errors
331 RED_DM_FONT_WEIGHT_ERROR PCL generic errors
332 RED_DM_FMTR_INVALID_CHANNEL PCL generic errors Miscellaneou s formatter error.
333 RED_DM_FMTR_CANNOT _SUBMIT_ INPUT PCL generic errors
334 RED_DM_FMTR_CANNOT _ ALLOC_ MEM PCL generic errors
335 RED_DM_PCL_ERROR PCL gener i c errors PCL subsystem.
336 RED_DM_PCL_INVALID_ORIENTATION PCL generic errors
337 RED_DM_PCL_INVALID_POSITION PCL generic errors
338 RED_DM_PCL_INVALID_CHARACTER PCL generic errors
339 RED_DM_PCL_ UNDERLINE_ER ROR PCL generic errors
341 RED_DM_PMGR_ERROR PCL generic errors Page Manager subsystem.
342 RED_DM_DL_WRIT E_ BUFF_E RROR PCL generic errors
343 RED_DM_DL_BAD_OPCODE PCL generic errors
344 RED_DM_DL_READ_BUF F_ERROR PCL generic errors
345 RED_DM_DL_BAD_T E XT_ REC_POS PCL generic errors
346 RED_DM_DL_BAD_FMGR_CALL PCL generic errors
347 RED_DM_DL_BAD_BYTE_COUNT PCL generi c errors
348 RED_DM_DL_BAD_CHAR_CALL PCL generic errors
349 RED_DM_DL_BAD_ORIENTATION PCL generic errors
351 RED_DM_DL_BAD_SWATH_POS PCL generic errors
352 RED_DM_DL_BAD_RENDER_POS PCL generic errors
353 RED_DM_PMGR_NO_PAGE_OPEN PCL generic errors
354 RED_DM_PMGR_NO_MEM PCL generic errors
355 RED_DM_PMGR_ED_PAGE_ERROR PCL generic errors
356 RED_DM_PMGR_NO_RENDER_RES PCL generic errors
357 RED_DM_PMGR_BAD_RE NDER_RE S PCL ge neric error s
358 RED_DM_PMGR_REVISIT_RASTER PCL generic errors
359 RED_DM_FOX_DETECT_SYSTEM_DEAD PCL generi c errors FOX Download subsystem.
361 RED_DM_FOX_DELETE_FONT_ERROR PCL gener ic errors
362 RED_DM_IO_BAD_MEM_BLO C K PCL generic errors I/O buffer management failure.
363 RED_DM_IO_NO_MEMO R Y Memo ry management or no t enough memory erro r malloc failure.

364 RED_DM_IO_WD_CREATE_FAIL

365 RED_DM_IO_GIVE_SEM_FAIL

366 RED_DM_IO_EXPECTED_TAG

367 RED_DM_IO_SEM_FAIL

I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement

WD timer creation failed.

Give semaphore failed.

BAD ReadCtrl tag.

Delete or create semaphore fail.

Operating Overview 2-27

368 RED_DM_IO_ECP_UNSUPPORTED_CHANN EL

369 RED_DM_IO_UNSUPPORTED_SOCKET

371 RED_DM_MLC_CREDIT_GONE_BAD

372 RED_DM_MLC_CREDIT_GONE_BAD2

373 RED_DM_MLC_INSUFFICIENT_MEM

374 RED_DM_MLC_COULDNT_ALLOC_OUTPUT

375 RED_DM_MLC_UNKNOWN_DATA_CONTROL

376 RED_DM_MLC_GE T_IN PUT_FAIL E D

377 RED_DM_MLC_DEFAULT_CONFIG_FAIL

378 RED_DM_MLC_M I DPA CKE T_C HANNEL

379 RED_DM_MLC_READ_STOPPED_ERROR

381 RED_DM_SOCKE T_MULTIPLE_READS

382 RED_DM_SOCKET_ILLEGAL_TAG
397 RED_DM_SYS_PARAMETE R_ERR Not used

398 RED_DM_INVAL ID_PEN Not used
399 RED_DM_NONSPEC_ERROR Not used Generic error trap (no additional information).

I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement I/O problems –f irmware problem => reset printer or
PCA replacemen t
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement
I/O p roblems –firmware prob lem => rese t p rinter or PCA
replacement

Data receiv ed on unsupported channel.

411 MECH _ BAD_ME CHWARE Not support e d M ec h wa re comma nd
412 MECH_BAD_RESOLUTIO N Print resolutio n not suppo rte d Someone as ke d f or an unsuppo rted resol uti on.
413 MECH_BAD_INIT Firmware code error – subsyst em failed TaskSpawn.
414 MECH_THERMAL_SHORT Not used Pen temperature went over 95 degrees.

415 MECH_CARRIAGE_JAM
416 MECH_NO_MEMORY Firmware error or not enou gh memory – reset printer

417 MECH_FAIL_ADC_CAL Not used Failed the internal AD C CAL.
418 MECH_ADC_RAIL Not used The ADC was at the rails (was 423).
419 MECH_VREF_PROB Not used The AD C was probably overdriven.

Mechanism Code Errors

Carriage blocked – Encoder strip/ carriage motor / carriag e PCA/
Harness/ Logic PCA error

Carriage servo failure detecte d.

Operating Overview2-28

421 MECH_BAD_BLACK_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Black pen had bad ID or TSR.

422 MECH_BAD_CYAN_PEN Not used – pen/ flexcable/ C a rriage PCA/ Logic PCA error Cyan pen had bad ID or TSR.
423 MECH_BAD_MAGENTA_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Magenta pen had bad ID TSR.
424 MECH_BAD_YELLOW_PEN Not used – pen/ fle xcable/ Carriage PCA/ Logic PCA error Yellow pen had bad ID TSR.
425 MECH_BLACK_OOI Not used – ISS/ Harness/ Logic PCA error B lack out of ink trap.
426 MECH_CYAN_OOI Not used – ISS/ Har nes s/ Logic PCA error Cyan out of ink trap.
427 MECH_MAGENTA_OOI Not used – ISS/ Harness/ Logic PCA error Magenta out of ink trap.
428 MECH_YELLOW_OOI Not used – ISS/ Harness/ Logic PCA error Yellow out of ink trap.
429 MECH_UDV_PROB Not used 12V supply was out of spec (was 424).
431 MECH_PEN_E_5_SHORT Pen failed Electrical short test on 5 V failed.
432 MECH _ S S_FAILURE Service Station/ harnes s / Lo gic PCA err or SS jamme d or SS OPTO failure.
433 MECH_NO_RAMP_MEMORY Not used Downloadable ramp allocation memory failed.
434 MECH _ BAD_SPI T _FREQ Not us ed - Lo gic PCA/ ba d p en Spi t Fr e quency or Sp it Cou nt out of ra ng e.
435 MECH_PEN_VP1_SHORT Pen / L ogic PCA/ carriage base/ Flexcable connect ion error Electrical short test on VP1 failed.
436 MECH_PEN_VP2_SHORT Pen / L ogic PCA/ carriage base/ Flexcable connect ion error Electrical short test on VP2 failed.
437 MECH_PEN_E_12_SHORT Pen / Logic PC A/ carriage base/ Flexcable connection error Electrical short test on 12 V failed.

438 MECH_ALL_PENS_BAD

439 MECH_CARRIAGE_LATCH_ERROR

441 MECH_PUMP_JAM ISS pump motor j am – IS S/ Logic PCA / Harness Pump could not move to desired pos ition.
442 MECH_ST ALLED _ MOT OR _EN CODER Encod er whe el / Line feed PCA / Logic PCA error Motor stall: pa per enc ode r signa l.
443 MECH_STALLED_MOTOR_EMF Not used Motor stall: EMF signal.
444 MECH_PAPER_ENCODER Encoder wheel / linefeed PCA / Logic PCA error Thrown when quadrature calibration fails.
445 MECH_NUDGE_ERROR Not used Nudge position error outside limits.
446 MECH_PAPE R_ JAM_ ERR O R Not able to feed out media / Linefe e d motor / Line feed PCA error Paper jam while ejecting .
451 ME CH _PEN_SHORT_O VE R Pe n issue / L ogic PC A / ca r r iage ba s e er ror Pe n S hort Test fail ed ( voltag e increase).
452 MECH_DARWIN_OVE RTEMP Darwin Senio r F a iled – PCA Darwin over tem perature.
453 MECH_DARWIN_JR_OVERTEMP Darwin Junior Failed – PCA Darwin Jr over temperat ure.
454 MECH_RESISTOR_TEST_FAIL Not used - pen issue/ flex cable/ carriage base/ logic PCA Resistor test > 100 nozzle failure.
455 MECH_SS_OUTOFL IM ITS Service Station / Logic PCA SS could not be homed wi thin reasonable limit.
456 MECH_SS_DIRTYPON1 Service Station / Logic PCA SS could not be freed fr om carriage - case 1.
457 MECH_SS_DIRTYPON2 Service Station / Logic PCA SS could not be freed fr om carriage - case 2.
458 MECH_SS_DIRTYPON3 Service Station / Logic PCA SS could not be freed fr om carriage - case 3.
459 MECH_SS_DIRTYPON4 Service Station / Logic PCA SS could not be freed fr om carriage - case 4.
461 MECH_SHORT_TIMER Pen short detected – pen issue The short test was not completed within required time.
462 MECH_SS_REHOMING_ERROR Service Station/ Logic PCA Error while rehoming service station.
463 MECH_SPIT_POSITION_ERROR Firmware error – Enc oder strip / SS / carriage base/ Logic PCA Error in spit pos ition.
464 MECH PAPERMOTOR NO INDEX Not used Thrown when index mark is not found.

Not used – pen issue/ Logic PCA/ Carriage base All 4 pens have a bad ID. This error could be caused

By a short on one of the pens, which cannot be
specifically id entified .

Not used – Rec overable error The c arriage latch is open.

This error should become something mor e
benign.

Operating Overview 2-29

465 MECH PAPERMOTOR STALL

466 MECH PAPERMOTOR SLOW MOVE

Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder
wheel/ Logic PC A
Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder
wheel/ Logic PC A

Thro wn w he n l inefee d m ov e is bad.

Thrown when paper motor moves too slowly.

511 IO_BAD_TIMER All errors point to I/O problem Hos t error/ Log ic PCA/ Conn ector
512 P1284_DOUBLE _R EAD All errors poi nt to I/ O problem Host error/ Logic PCA/ Connector
513 P1284_ISR_INVALID_STATE All errors point to I/O prob lem Host error/ Logic PCA/ Connector
514 P1284_BAD_TIME R All errors point to I/O problem Hos t error/ Logic PCA/ Conn ector
515 P1284_ISR_UNR ECOGNIZED All errors point to I/O problem Hos t error/ Logic PCA/ Connector
516 P1284_BAD_DMA _SIZE All er rors point to I/O problem Hos t error/ Logic PCA/ Conn ector
517 P1284_NO_READ All errors point to I/O problem Host error/ Logic PCA/ Connector
518 P1284_DMA_NOT_OF F All er rors point to I/O problem Hos t error/ Logic PCA/ Conn ector
519 P1284_DOUBLE _WRITE All errors poin t to I/O problem Hos t error/ Log ic PCA/ Conn ector
521 P1284_NO_WRITE All errors point to I/O problem Host error/ Logic PCA/ Connector
522 P1284_CORRUP TED_DMA_BUF All errors poin t to I/O problem Hos t error/ Logic PCA/ Conn ector
523 P1284_ECP2_AUTOHS_NOT_OFF All er rors point to I/O problem Hos t error/ Logic PCA/ Conn ector
549 PLL_EXPECTED_I NTS_OFF Paral lel port error – Host erro r/ Logic PCA or connec tor
551 PLL_INTERRUPTS_N EGATIVE Parallel port error – Host error/ Log ic PCA or connector
552 PLL_OUT_OF_TRIGGERS Parallel port error – Host error/ Logic PCA or connector
553 PLL_NO_TRIGGERS Parallel port error – Host error/ Logic PCA or connector
554 PLL_BAD_ECP_COMMAND Parallel port er ror – Host error/ Log ic PCA or connector
555 PLL_EXPECTED _BUFFER Parallel port e rror – Host error/ Logic PCA or connector
556 PLL_NO_COMPLETION _SET Parallel port e rror – Host error/ Logic PCA or connec tor
557 PLL_INPUT_ARG_ERROR Parallel port error – Host error/ Logic PCA or connector
558 PLL_INPUT_ENABLE_ERROR Parallel port error – Host error/ Logic PCA or connector
559 PLL_INPUT_NOT_DISABLED Parallel port e rror – Host error/ Logic PCA or connector
561 PLL_TOO_MANY_COMPLETIONS Parallel port error – Host error/ Logic PCA or connector

611 FLASH_ERR_FILE_SIG Error can only occur when flashing firmware
612 FLASH_ERR_MACH_TYPE Error can only occur when flashing firmware
613 FLASH_ERR_CHEC KSUM Error can only occur when flashing fir mwar e
614 FLASH_ERR_BLOCKSIZE Error can only occur when flashing firmwar e
621 FLASH_ERR_UNKNO WN_ST ATE Error can only occur when flashing firmwar e Impossible internal state.
622 FLASH_ERR_BUF_COUNT Error can only occur when flashing firmware
623 FLASH_ERR_UNK_LAMP Error can only occur when flashing firmware
624 FLASH_ERR_UNK_BUT TON Error can only occur when flashing firmware
625 FLASH_ERR_UNK_SUBSTATE Error can only occur when flashing firmwar e
626 FLASH_ERR_WP_UNIMPL Error ca n only occur when flashing firmware

I/O Manager

Flash Memory

Operating Overview2-30

631 FLASH_ERR_ERASE_CMD Error can only occur when flashing firmware Flash chip failure.
632 FLASH_ERR_ERASE_FAILED Error can only occur when flashin g fir mwar e
633 FLASH_ERR_TIME_E S_INIT Error can only occur when flashing firmware
634 FLASH_ERR_TIME_SUSPEND Error can only occur when flashing firmwar e
635 FLASH_ERR_TIME_PAGEBUF Error can only occur when flashing firmware
636 FLASH_ERR_TIME_QUEUE Error can only occur when flashing firmware
637 FLASH_ERR_TIME_CMD Error can only occur when flashing firmware

38 FLASH_ERR_VPP_BAD Error can only occur when flashing firmware
641 FLASH_ERR_WRITE_ START Error can only occur when flashing firmware
642 FLASH_ERR_WRITE_ F AILED Error can only occur when flashing firm war e
643 FLASH_ERR_D ATA_B AD Error can only occur wh en flashing fir mwar e Read-aft er -write fail ed.
651 FLASH_ERR_2MANY_ERASE Error can only occur when flashing firmware Excessive era se attempts.
661 FLASH_ERR_2MANY_WRITE Error can only occur when flashing firmwar e Excessive write attempts.
671 FLASH_ERR_BUF_DATA_BAD Error can only occur when flashing firmware Chip’s page buffer write failed.
672 FLASH_ERR_ENCODING Error ca n only occur when flashing firmware Block’s encoding method unknown.

711 RED_DM_PML_ERROR PCA problem can also be caused by MIO card PML subsystem (general).
712 RED_DM_PML_OPEN_SOCKET_ERROR PCA problem ca n also be caused by MIO card Could not open PML socket.
713 RED_DM_PML_IO_NOTIFY_ERROR PCA problem can also be caused by MIO card Could not set up callback.
714 RED_DM_PML_MEMPOOL_ERROR PCA problem ca n also be caused by MIO card Could not allocate PML pool.
715 RED_DM_PML_IO_READ_ERROR PCA problem can also be caused by MIO card Could not read from PML socket.
721 RED_DM_PM_INSUFFICIENT_MEM PCA problem can also be caused by MIO card PM could not get its structure.

811 SM_PRINTING_OFF Firmware issue – re set printer Printing has been cancelle d.

812 SM_NON_10X_ADVANCE Firmware issue - r eset printer Non-x10 advance performed in a shingled mode.
813 SM_SWING_BUF_NON_ZERO All data received=0 – reset printer Used in AssertSwingBuffersAllZero().
820 SM_N O _ MEMORY _FOR_LO G N ot e nough me m ory availa b l e – r e set pr i nter No memory for pri n t lo gging.

911 UI_MSG_Q_CREATE Not used Could not create the message queue.
912 UI_BUTTON_WD Not used Could not create button-reading watchdog.
913 UI_INDICATOR _WD Not used Could not cre a te in dicator-flashing wa tchdog.
914 UI_RESET_WD Not used Could not create re s e t button watchdog.
915 UI_UNKNOWN_IND_STATE Not used Unknown indicator state: state machi ne confused.

921 DEV_MGR_IDLE_INIT_ERR Reset printer Failed to start idle loop.
922 DEV_MGR_WD_START_ERR Reset printer Failed to create watchdog.
923 D M_ MSGQ_ C R EATIO N _ E R R OR Reset pri nter Failed to create a m e ssage qu eue.
924 DM_UNSUPPORTED_MESSAGE Reset printer Receiv ed an unrecognized DM message .

Personality (cont’d)

Swath Manager

User Interfa ce

Device Manager

Operating Overview 2-31

925 DM_MESSAGE_SEND_FAILED Reset printer Failed to send messa ge to dmEventMsgQ.
926 DM_MESSAGE_RECV_FAILED Reset printer Failed t o receive devi ce mgr messa ge

I/O Switcher

971 FMT_SEM_CREATE_ERROR

972 SWI_SEM_TAKE_ERROR Firmware error managing auto I/O switching – Reset Printer

Firmwa re error ma naging au t o I/ O s wi tching – Re s et Printer

Operating Overview2-32

Printer Diagnostic Pages

The HP DesignJet ColorPro Series Printer can t est-print up to two self-diagnostic pages:
the diagnostic page and extended diagnostic page. A PostScript (PS) configurat ion page
may also be printed if the PS Personality Modu le has been installed.
Please note that the default pick for diagnostic pages is determined by the firmware
version of the printer and can not be changed. Diagnostic pages will by default always
pick from Tray 2 or Tray 3 (depending on firmware rev.).

Diagnostic Page

The various fields on the page are as follows:

HP DesignJet ColorPro Seri es



Version: firmware version of the printer.



Service ID#: born-on-dat e, which takes the format YYDDD, where YY indicates the

year and DDD indicates the ordinal number of days in the year when the printer was
first used by the customer.



Index: number of pages printed.



Built-in Bitmap Fonts: the PCL fonts that reside in the printer.

Operating Overview 2-33

Printer Diagnostic Pages

Printhead Info



Pages Printed (approximate): this takes the format B C M Y, and shows how many

pages have been printed by each individual printhead.



Nozzles Disabled (<3 OK): t his shows, if any, the number of printhead nozzles that

are not functioning properly. I f any of the nozzles are disabled, the problem may be
rectified by trying any of the cleaning procedures. Disabled nozzles may also indicate
printhead end-of-life.



Printhead Status: t his shows the co nd ition of each printhead. When the indicating line

moves into the red zone, it means t hat t he printhead has reac hed t he end of its usefu l
serv ic e life .

Cartrid ge



Pages Printed (approximate): this takes the format B C M Y, and shows how many

pages have been printed by each individual cartridge.



Ink Cartridge Level: this shows t he amount of ink in each cartridge. When the

ind ic at ing line moves into the red zo ne, it means t hat t he ink in the cartridge is going
to finish soon.

Operating Overview2-34

Printer Diagnostic Pages

Extended D iagnostic Page

The extended diagnostic page is used by manufacturing to show the NVRAM values for
the printheads, cart r idges and PCA.

HP ColorPro Series Extended Diagnostic Test

PS Config ura tio n Page

Available only be pr inted if the PS Per s onality Mo dule ha s been inst a lled. It prints all the
PS fonts which are available on the module.

Operating Overview 2-35

Operating Overview2-36

Chapter 3 Loading Paper and Paper Behavior

Loading the Trays

Overview

The HP DesignJet Co lorP ro S er ies Printer has 3 paper tr ays and 1 Rear Manua l Feed.

Tray 1 - This tray is used as a bypass tray, and holds up to 10 sheets of paper. This tray
should be used for media types and sizes that ar e seldo m used.

Tray 2 - This tray holds up to 150 sheets of paper. It is recommended that you use this
tray to hold commonly-used paper.

Tray 3 - This tray holds up to 250 sheets of paper. It is recommended that you use this
tray to hold commonly-used paper.

Rear Manual Feed - The Rear Manual Feed is designed to provide a straight paper path
for printing on thicker media (up to 0.3mm), suc h as card stock or labels, without
bending. This paper path will only a llow yo u to print o n 1 sheet at a time.

Loading Paper and Paper Behavior 3-1

Load ing Co mmonly-Use d Media in Tr ay 2

Tray 2 is designed to hold up to 150 sheets of paper, and can accommodate the paper

sizes : Letter, A4, Legal, B4, A3, 11"x17", 13"x19" and 330x483mm.

1, 2

1. Remove Tray 1.

2. If you wish to change the paper size setting that has

been set for the tray, go to step 3. If you wish to load
paper using the existing tray setting, go to step 5.

3

3. Adjust the Paper Length and Paper Width guides to

the correct slots. Respective paper size markings are
indicated beside each slot.

3

4

4. If you are loading paper sizes : B4, A3, 11"x17",

13"x19" and 330x483mm, unlatch the tray lock,
extend the tray and relatch the tray lock.
If you are loading paper sizes : Letter, A4 and Legal,
check that the tray is not extended. If it is, unlatch
the tray lock, push in the tray and re-latch the tray
lock.

Loading Paper and Paper Behavior3-2

Load ing Co mmonly-Use d Media in Tr ay 2

5

7

8

5. Insert the paper, print side down, into the printer.

6. Tap the left side of the stack of paper to ensure that

it is flush with the right side of the tray.

7. Replace Tray 1.

8. If Tray 2 is extended, place the Extended Tray Cover

over the tray.

9. If you are loading a different type o f media, press [

Menu ] on the Control P anel unti l PAPER

HANDLING MENU

10. Press [ Item ] to select TRAY 2 TYPE= .

appears.

11. Press [ Value ] to select the media type you have
loaded into the tray and press [ Select ].

Loading Paper and Paper Behavior 3-3

Load ing Co mmonly-Use d Media in Tr ay 3

1

1. Grasp the sides of Tray 3 and pull it out of the
printer.

2. If you wish to change the paper size setting that has
been set for the tray, go to step 3. If you wish to load
paper using the existing tray setting, go to step 5.

3. Adjust the Paper Length and Paper Width guides to
the correct slots. Respective paper size markings are
indicated beside each slot.

4

4. If you are loading paper sizes : B4, A3, 11"x17",
13"x19" and 330x483mm, unlatch the tray lock,
extend the tray and relatch the tray lock.
If you are loading paper sizes : Letter, A4 and Legal,
check that the tray is not extended. If it is, unlatch
the tray lock, push in the tray and re-latch the tray
lock.

6

5. Load the paper, print side down, by aligning the
paper edge to the Paper Length guide first. Tap the
other end of the paper stack to ensure that the paper
stack is loaded correctly.

6. Re -inser t Tray 3 i nto the printe r .

Loading Paper and Paper Behavior3-4

Load ing Co mmonly-Use d Media in Tr ay 3

7

7. If Tray 3 is extended, place the Extended Tray Cover
over the tray.

8. If you are loading a different type o f media, press [

Menu ] on the C ont rol Panel until PAPER

HANDLING MENU

9. Press [ Item ] to select TRAY 3 TYPE= .

10. Press [ Value ] to select the media type you have
loaded into the tray and press [ Select ].

appears.

Loading Paper and Paper Behavior 3-5

Loading Paper in Tray 1

3

1. Set your driver to pick paper fr om Tray 1 and print
your document (i.e. send the print job to the printer).

2. After sending the print job, the LCD Panel will
display the mess age "TRAY 1 LOAD [ TYPE ]

[ SIZE ]

type and size as specified in your printer driver
respectively.

3. Slide the paper width guide to its outermost position.

4. Insert up to 10 sheets of paper along the right side of
Tray 1, print side down, until it stops.

5. Slid e the paper widt h g uide in until it stop s at the
edge of the paper.

6. Press the but ton to print.

" where [ TYPE ] and [ SIZE ] is t he media

Loading Paper and Paper Behavior3-6