HP DeskJet 995C User Guide
quick help toc
• learn to print
• printing on paper and other media
• special features
• product maintenance
• solve a problem
• product specifications
quick help
hp deskjet 995c series
table of contents
learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
introducing the hp deskjet 995c series printer . . . . . . . . . . . . . . . . . 2
terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
notices and acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
setting printing margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
printing with the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . 13
using the taskbar icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
printing on paper and other media . . . . . . . . . . . . . . . . 19
envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
business cards, index cards, and other small media . . . . . . . . . . . . 28
photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
iron-on transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
manual two-sided printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Bluetooth wireless communications feature . . . . . . . . . . . . . . . . . . 48
infrared printing feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
automatic two-sided printing module . . . . . . . . . . . . . . . . . . . . . . 55
automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 61
print cartridge status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
replacing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
automatically cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . 68
manually cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . . . . 69
cleaning the printer case. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
refilling print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
maintaining print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
print cartridge part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
the hp deskjet toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
solve a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
printer lights are flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
printer is not printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
printer is too slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
problems with printouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
problems with the infrared printing feature . . . . . . . . . . . . . . . . . . 91
problems with the automatic two-sided printing module . . . . . . . . . 93
problems with the automatic paper-type sensor . . . . . . . . . . . . . . . 99
problems with the Bluetooth wireless communications feature . . . . . 101
product specifications . . . . . . . . . . . . . . . . . . . . . . . . . 103
product specifications for the hp deskjet 995c series printer . . . . . 104
Bluetooth wireless communications feature specifications . . . . . . . 109
infrared printing specifications. . . . . . . . . . . . . . . . . . . . . . . . . . 110
automatic two-sided printing module specifications . . . . . . . . . . . 111
minimum printing margins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
learn to print
• introducing the hp deskjet 995c series printer
• terms and conventions
• notices and acknowledgments
• learning about printer features
• using paper trays
• setting printing margins
• printing with the hp deskjet printer
• using the taskbar icon
1
introducing the hp deskjet 995c series printer
Congratulations! You have purchased an HP Deskjet printer which is
equipped with several new features:
• Advanced Bluetooth™ wireless communications feature allows
you to print with a wide range of productivity tools without a
cable connection
• Infrared printing feature allows you to print information from devices
other than your desktop computer
• Increased print speeds up to 17 pages per minute for black text and
13 pages per minute for text containing color graphics
• Greater flexibility in printing two-sided documents using the Automatic
Two-Sided Printing Module
• Better print performance using the Automatic Paper-Type Sensor
• Excellent photo quality through HP’s PhotoREt III, ColorSmart III
printing technology
HP Deskjet printers are designed to help you get the best results for your
printing needs. Read about these and other features in the following sections.
2
terms and conventions
The following terms and word conventions are used in quick help.
terms
The HP Deskjet 995c series printers are referred to as
HP Deskjet
.
HP Deskjet 9xx
symbols
The > symbol guides you through a series of software steps.
For example:
Click
Start
Toolbox
>
Programs
to open the HP Deskjet Toolbox.
>
hp deskjet 9xx series > hp deskjet 9xx series
cautions and warnings
A
Caution
equipment. For example:
A
Warning
For example:
indicates possible damage to the HP Deskjet printer or to other
Caution!
contacts. Touching these parts will result in clogs, ink failure, and bad
electrical connections.
Do not touch the print cartridge ink nozzles or copper
indicates possible harm to yourself or to others.
Warning!
Keep print cartridges out of the reach of children.
or
3
icons
A
A
icon indicates that additional information is provided. For example:
Note
icon indicates that additional information is available through the
Mouse
What’s This?
For best results use HP products.
help feature.
To find more information about options on each tab screen, point
to an option and click the right mouse button to display the
dialog box. Click
selected option.
What’s This?
to view more information about the
What’s This?
4
notices and acknowledgments
hewlett-packard company notices
The information contained in this document is subject to change
without notice.
Hewlett-Packard (HP) makes no warranty of any kind with regard to this
material including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or
use of this material.
All rights reserved. Reproduction, adaptation, or translation of this material
is prohibited without prior written permission of Hewlett-Packard, except as
allowed under copyright laws.
acknowledgments
Microsoft, MS, MS-DOS, and Windows are registered trademarks of
Microsoft Corporation.
Bluetooth trademarks are owned by Telefonaktiebolaget L M Ericsson, Sweden.
Pentium is a U.S. registered trademark of Intel Corporation.
TrueType is a U.S. trademark of Apple Computer, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Palm, Palm III, Palm V, and Palm VII are trademarks of Palm, Inc.
Copyright 2001 Hewlett-Packard Company
5
l
earning
about printer features
buttons and lights
The HP Deskjet printer buttons let you turn the printer on and off, cancel a
print job, or resume printing. The lights give you visual cues about the state
of the printer.
1. Cancel button 2. Print Cartridge Status symbol and light
3. Resume button and light 4. Power button and light
5. Bluetooth wireless connection status light
cancel button
Pressing this button cancels the current print job.
print cartridge status symbol and light
The light above the Print Cartridge Status symbol flashes when you need to
check the status of the print cartridges.
6
resume button and light
The light above the Resume button flashes when an action is required such
as loading paper or clearing a paper jam. When the problem is fixed, press
the Resume button to continue printing.
power button and light
The Power button turns the printer on and off. It takes approximately five
seconds for the printer to turn on after pressing the Power button. The green
light above the Power button flashes when printing is in progress.
Caution!
the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature
printer failure.
Always use the Power button on the front of the printer to turn
Bluetooth wireless connection status light
For more information about your printer’s Bluetooth wireless communications
feature, visit HP’s Website at
the
enter product name and number
http://www.hp.com
box, and then press
. Click
drivers
Enter
, type
.
995c
in
paper trays
The printer has an In tray and an Out tray. Place paper or other media in the
In tray for printing. Printed pages are deposited in the Out tray.
7
infrared lens
The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows
printing from an infrared sending device such as a Palm Pilot, laptop, or
notebook computer.
automatic two-sided printing module
The Automatic Two-Sided Printing Module is a special hardware feature that
enables the printer to automatically print on both sides of the page. If this
feature is not included with your printer, it can be purchased separately.
manual two-sided printing
Manual Two-Sided Printing is a feature that enables the printer to print both
sides of a page using the Rear Access Door.
8
automatic paper-type sensor
The Automatic Paper-Type Sensor automatically determines the correct paper
type for most paper or media placed in the printer’s In tray. This feature,
particularly when used with HP paper and media, assists in obtaining the
best printing results. The feature can be used with both HP and non-HP
media; however, it is optimized for HP media. Because Automatic is the
default printer setting, the printer is able to quickly select the appropriate
paper type.
Bluetooth wireless communications
The HP Deskjet printer is equipped with Bluetooth wireless technology which
allows the printer to interact with a range of productivity tools without the
need for a cable connection.
For more information about your printer’s Bluetooth wireless communications
feature, visit HP’s Website at
the
enter product name and number
http://www.hp.com
See also:
infrared printing feature
automatic two-sided printing module
manual two-sided printing
automatic paper-type sensor
. Click
box, and then press
drivers
Enter
, type
.
995c
in
9
using paper trays
in tray
The In tray holds paper or other media to be printed.
1. In tray pulled out 2. Paper length guide 3. Paper width guide
1. Out tray 2. In tray pushed in
10
out tray
Change the position of the Out tray for different printing needs.
1. Single envelope slot 2. Out tray down 3. Out tray extension
1. Out tray up
Out tray down
- Leave the tray in the down position for most types of printing
and single envelope printing.
Out tray extension
- Pull the tray extension out when printing a large number
of pages. Also extend the tray when you are printing in draft mode to prevent
the paper from falling out of the tray. When the print job finishes, push the
tray extension back into its storage slot.
Out tray up
- Place the tray in the up position to properly load banner paper.
It must remain in the up position to print banners.
Do not use the Out tray extension with legal-sized paper. It may cause
a paper jam.
11
setting printing margins
The printer cannot print outside a designated area of the page so your
document content must be contained within the printable area. Follow these
instructions to set printing margins:
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
The option selected varies depending on the software program
being used.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
Paper Size op tion.
The User Defined Paper Size dialog box appears.
4.
Select the appropriate width and length settings.
Paper width must be between 77 and 215 mm (3 x 8.5 in) and paper
length must be between 127 and 356 mm (5 x 14 in).
File
File
File
Setup
>
>
>
, then select
Print
Print Setup
>
Print
Setup
tab, then select
Properties
, then select
, then select
User Defined Paper Size
.
Properties
Properties
.
.
in the
5.
Click OK to return to the Setup screen.
6.
Click
7.
Click OK to print.
, then click OK to accept the new settings.
Apply
See also:
minimum printing margins
12
printing with the hp deskjet printer
The printer is controlled by software installed on the computer. The printer
software, also called a printer driver, provides dialog boxes to communicate
print requests to the printer.
printing in Windows 95, 98, Me, 2000, and NT 4.0
Follow these instructions to print in Windows 95, 98, Me, 2000, and
NT 4.0:
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
The option selected varies depending on the software program
you are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
File
File
File
>
Print
>
Print Setup
>
Print
screen:
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
3.
Select the
size, and photo paper printing.
4.
Select the
multiple pages per sheet, and poster printing.
tab to choose print quality options, paper type, paper
Setup
Features
tab to choose page orientation, two-sided printing,
13
5.
Select the
Advanced
tab to choose color options for text, ink volume,
print speed (Low Memory Mode), and to make color and
contrast adjustments.
6.
Click
7.
Click OK to print.
to return to the Print or Print Setup screen.
OK
To find more information about the options on each tab screen, point to
an option and click the right mouse button to display the
dialog box. Select
selected option.
What’s This?
to view more information about the
What’s This?
14
using
The Printer Settings taskbar icon allows you to determine the status of the print
cartridges and to adjust print settings such as default print quality and
automatic two-sided printing.
the taskbar icon
1. Printer Settings taskbar icon
opening the printer properties dialog box
1.
Double-click the
The Printer Properties dialog box appears.
2.
Select the available print options in the hp deskjet 9xx series screen.
3.
Click OK.
Printer Settings
taskbar icon.
15
locating the warning message indicator
The Printer Settings taskbar icon appears at the end of the taskbar. The color
and appearance of the icon indicate the status of warning messages.
• When the icon is blinking and outlined in yellow, unread warning
messages have been issued.
• When the icon is no longer blinking but still outlined in yellow,
previously read warning messages are pending.
• When the icon is no longer outlined in yellow, warning issues
are resolved.
displaying print cartridge warning messages
1.
Select the
Printer Settings
dialog box.
2.
Click the
Warning Information
The hp deskjet Toolbox is opened.
3.
Select the
Warning Information
print cartridge.
4.
Click
in the top right corner of the Toolbox to exit.
Close
taskbar icon to open the Default Print Settings
button.
tab to view warning messages about the
changing print options in the default print settings dialog box
1.
Click the
Printer Settings
The Default Print Settings
default print quality and turn on automatic two-sided printing.
2.
Select the following options:
•
Print Quality: Draft, Normal
•
Automatic Two-Sided Printing
16
taskbar icon.
dialog box appears. It allows you to change the
, or
Best
: If appropriate
3.
Click anywhere outside the dialog box.
A dialog box appears advising that the selections made determine what
print settings the printer will use when printing. If you don’t want to see
this dialog box again, select
4.
Click OK.
Don’t show me this message again
.
using printer settings taskbar icon shortcuts
1.
Right click the
Printer Settings
A shortcut menu appears displaying the names of installed printers. A
check mark appears next to the selected printer. You can select another
printer from the menu to change the default printer.
2.
Choose one of these options:
•
Change Default Print Settings
dialog box.
• Click
• Click
Open Toolbox
to turn off the
Exit
to open the hp deskjet Toolbox.
See also:
replacing print cartridges
the hp deskjet toolbox
taskbar icon.
to open the Default Print Settings
Printer Settings
taskbar icon.
17
18
printing on paper and other media
• envelopes
• transparencies
• labels
• business cards, index cards, and other small media
• photographs
• greeting cards
• posters
• banners
• iron-on transfers
• manual two-sided printing
19
envelopes
Print a single envelope using the envelope slot, or print a stack of envelopes
using the In tray.
printing a single envelope
preparing to print
1.
Place the envelope—with the flap side on the left and facing up—into the
single envelope slot.
2.
Push the envelope forward until it stops.
20
printing an envelope
If your software program includes an envelope-printing feature, do not follow
these instructions. Follow the instructions provided by the software program.
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
File
File
File
>
Print
>
Print Setup
>
Print
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
The option selected varies depending on the software program
being used.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
•
•
4.
Select the
•
•
Print Quality: Normal
Paper Type: Automatic
Paper Size
Orientation
Two -Sided Printing
tab, then choose the following:
Setup
or
Plain Paper
: Appropriate envelope size
Features
tab, then choose the following:
: Appropriate envelope orientation
: Unchecked
5.
Click
6.
Click OK to print.
to return to the Print or Print Setup screen.
OK
printing guidelines
• Verify that the Out tray is in the down position.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
21
printing multiple envelopes
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Place no more than 15 envelopes—with the flap side on the left and
facing up—in the tray.
4.
Push the envelopes forward until they stop.
5.
Slide the paper guides snugly against the edges of the envelopes. Slide
the tray forward until it stops.
printing the envelopes
If your software program includes an envelope-printing feature, do not follow
these instructions. Follow the instructions provided by the software program.
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
File
File
File
>
Print
>
Print Setup
>
Print
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
The option selected varies depending on the software program
you are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
22
3.
Select the
•
•
•
4.
Select the
•
•
5.
Click
6.
Click
Print Quality: Normal
Paper Type: Automatic
Paper Size
Orientation
Two -Sided Printing
OK
OK
tab, then choose the following:
Setup
or
Plain Paper
: Appropriate envelope size
Features
tab, then choose the following:
: Appropriate envelope orientation
: Unchecked
to return to the Print or Print Setup screen.
to print.
printing guidelines
• Never place more than 15 envelopes in the In tray at one time.
• Align the envelope edges before inserting them.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
For best results use HP products.
23
transparencies
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the transparency sheets to separate them, then align
the edges.
4.
Place no more than 30 transparency sheets in the tray with the rough
side down and the adhesive strip toward the printer.
5.
Push the transparencies forward until they stop.
6.
Slide the paper guides snugly against the transparency paper and slide
the tray forward until it stops.
24
printing transparencies
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
File
File
File
>
>
>
The option selected varies depending on the software program
you are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
•
•
4.
Select the
•
•
Print Quality: Draft, Normal
Paper Type: Automatic,
Paper Size
Orientation
Two -Sided Printing
Setup
Features
, then select
Print
Print Setup
>
Print
Setup
, then select
Properties
Properties
, then select
Properties
tab, then choose the following:
, or
Best
or appropriate transparency paper
: Appropriate size
tab, then choose the following:
: Appropriate orientation
: Unchecked
.
.
.
5.
Click
6.
Click OK to print.
to return to the Print or Print Setup screen.
OK
The printer waits for transparencies to dry before releasing them to the
Out tray.
printing guidelines
For best results use
For best results use HP products.
hp premium inkjet transparency film
.
25
labels
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the label sheets to separate them, then align the
label edges.
4.
Load no more than 20 label sheets—label side down—in the tray.
5.
Slide the paper guides snugly against the sheets and push in the tray.
printing labels
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
The option selected varies depending on the software program
you are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
26
File
File
File
>
Print
>
Print Setup
>
Print
screen:
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
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