quick help toc
• learn to print
• printing on paper and other media
• special features
• product maintenance
• solve a problem
• product specifications
quick help
hp deskjet 995c series
table of contents
learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
introducing the hp deskjet 995c series printer . . . . . . . . . . . . . . . . . 2
terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
notices and acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
setting printing margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
printing with the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . 13
using the taskbar icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
printing on paper and other media . . . . . . . . . . . . . . . . 19
envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
business cards, index cards, and other small media . . . . . . . . . . . . 28
photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
iron-on transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
manual two-sided printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Bluetooth wireless communications feature . . . . . . . . . . . . . . . . . . 48
infrared printing feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
automatic two-sided printing module . . . . . . . . . . . . . . . . . . . . . . 55
automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 61
print cartridge status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
replacing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
automatically cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . 68
manually cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . . . . 69
cleaning the printer case. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
refilling print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
maintaining print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
print cartridge part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
the hp deskjet toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
solve a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
printer lights are flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
printer is not printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
printer is too slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
problems with printouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
problems with the infrared printing feature . . . . . . . . . . . . . . . . . . 91
problems with the automatic two-sided printing module . . . . . . . . . 93
problems with the automatic paper-type sensor . . . . . . . . . . . . . . . 99
problems with the Bluetooth wireless communications feature . . . . . 101
product specifications . . . . . . . . . . . . . . . . . . . . . . . . . 103
product specifications for the hp deskjet 995c series printer . . . . . 104
Bluetooth wireless communications feature specifications . . . . . . . 109
infrared printing specifications. . . . . . . . . . . . . . . . . . . . . . . . . . 110
automatic two-sided printing module specifications . . . . . . . . . . . 111
minimum printing margins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
learn to print
• introducing the hp deskjet 995c series printer
• terms and conventions
• notices and acknowledgments
• learning about printer features
• using paper trays
• setting printing margins
• printing with the hp deskjet printer
• using the taskbar icon
1
introducing the hp deskjet 995c series printer
Congratulations! You have purchased an HP Deskjet printer which is
equipped with several new features:
• Advanced Bluetooth™ wireless communications feature allows
you to print with a wide range of productivity tools without a
cable connection
• Infrared printing feature allows you to print information from devices
other than your desktop computer
• Increased print speeds up to 17 pages per minute for black text and
13 pages per minute for text containing color graphics
• Greater flexibility in printing two-sided documents using the Automatic
Two-Sided Printing Module
• Better print performance using the Automatic Paper-Type Sensor
• Excellent photo quality through HP’s PhotoREt III, ColorSmart III
printing technology
HP Deskjet printers are designed to help you get the best results for your
printing needs. Read about these and other features in the following sections.
2
terms and conventions
The following terms and word conventions are used in quick help.
terms
The HP Deskjet 995c series printers are referred to as
HP Deskjet
.
HP Deskjet 9xx
symbols
The > symbol guides you through a series of software steps.
For example:
Click
Start
Toolbox
>
Programs
to open the HP Deskjet Toolbox.
>
hp deskjet 9xx series > hp deskjet 9xx series
cautions and warnings
A
Caution
equipment. For example:
A
Warning
For example:
indicates possible damage to the HP Deskjet printer or to other
Caution!
contacts. Touching these parts will result in clogs, ink failure, and bad
electrical connections.
Do not touch the print cartridge ink nozzles or copper
indicates possible harm to yourself or to others.
Warning!
Keep print cartridges out of the reach of children.
or
3
icons
A
A
icon indicates that additional information is provided. For example:
Note
icon indicates that additional information is available through the
Mouse
What’s This?
For best results use HP products.
help feature.
To find more information about options on each tab screen, point
to an option and click the right mouse button to display the
dialog box. Click
selected option.
What’s This?
to view more information about the
What’s This?
4
notices and acknowledgments
hewlett-packard company notices
The information contained in this document is subject to change
without notice.
Hewlett-Packard (HP) makes no warranty of any kind with regard to this
material including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or
use of this material.
All rights reserved. Reproduction, adaptation, or translation of this material
is prohibited without prior written permission of Hewlett-Packard, except as
allowed under copyright laws.
acknowledgments
Microsoft, MS, MS-DOS, and Windows are registered trademarks of
Microsoft Corporation.
Bluetooth trademarks are owned by Telefonaktiebolaget L M Ericsson, Sweden.
Pentium is a U.S. registered trademark of Intel Corporation.
TrueType is a U.S. trademark of Apple Computer, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Palm, Palm III, Palm V, and Palm VII are trademarks of Palm, Inc.
Copyright 2001 Hewlett-Packard Company
5
l
earning
about printer features
buttons and lights
The HP Deskjet printer buttons let you turn the printer on and off, cancel a
print job, or resume printing. The lights give you visual cues about the state
of the printer.
1. Cancel button 2. Print Cartridge Status symbol and light
3. Resume button and light 4. Power button and light
5. Bluetooth wireless connection status light
cancel button
Pressing this button cancels the current print job.
print cartridge status symbol and light
The light above the Print Cartridge Status symbol flashes when you need to
check the status of the print cartridges.
6
resume button and light
The light above the Resume button flashes when an action is required such
as loading paper or clearing a paper jam. When the problem is fixed, press
the Resume button to continue printing.
power button and light
The Power button turns the printer on and off. It takes approximately five
seconds for the printer to turn on after pressing the Power button. The green
light above the Power button flashes when printing is in progress.
Caution!
the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature
printer failure.
Always use the Power button on the front of the printer to turn
Bluetooth wireless connection status light
For more information about your printer’s Bluetooth wireless communications
feature, visit HP’s Website at
the
enter product name and number
http://www.hp.com
box, and then press
. Click
drivers
Enter
, type
.
995c
in
paper trays
The printer has an In tray and an Out tray. Place paper or other media in the
In tray for printing. Printed pages are deposited in the Out tray.
7
infrared lens
The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows
printing from an infrared sending device such as a Palm Pilot, laptop, or
notebook computer.
automatic two-sided printing module
The Automatic Two-Sided Printing Module is a special hardware feature that
enables the printer to automatically print on both sides of the page. If this
feature is not included with your printer, it can be purchased separately.
manual two-sided printing
Manual Two-Sided Printing is a feature that enables the printer to print both
sides of a page using the Rear Access Door.
8
automatic paper-type sensor
The Automatic Paper-Type Sensor automatically determines the correct paper
type for most paper or media placed in the printer’s In tray. This feature,
particularly when used with HP paper and media, assists in obtaining the
best printing results. The feature can be used with both HP and non-HP
media; however, it is optimized for HP media. Because Automatic is the
default printer setting, the printer is able to quickly select the appropriate
paper type.
Bluetooth wireless communications
The HP Deskjet printer is equipped with Bluetooth wireless technology which
allows the printer to interact with a range of productivity tools without the
need for a cable connection.
For more information about your printer’s Bluetooth wireless communications
feature, visit HP’s Website at
the
enter product name and number
http://www.hp.com
See also:
infrared printing feature
automatic two-sided printing module
manual two-sided printing
automatic paper-type sensor
. Click
box, and then press
drivers
Enter
, type
.
995c
in
9
using paper trays
in tray
The In tray holds paper or other media to be printed.
1. In tray pulled out 2. Paper length guide 3. Paper width guide
1. Out tray 2. In tray pushed in
10
out tray
Change the position of the Out tray for different printing needs.
1. Single envelope slot 2. Out tray down 3. Out tray extension
1. Out tray up
Out tray down
- Leave the tray in the down position for most types of printing
and single envelope printing.
Out tray extension
- Pull the tray extension out when printing a large number
of pages. Also extend the tray when you are printing in draft mode to prevent
the paper from falling out of the tray. When the print job finishes, push the
tray extension back into its storage slot.
Out tray up
- Place the tray in the up position to properly load banner paper.
It must remain in the up position to print banners.
Do not use the Out tray extension with legal-sized paper. It may cause
a paper jam.
11
setting printing margins
The printer cannot print outside a designated area of the page so your
document content must be contained within the printable area. Follow these
instructions to set printing margins:
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
The option selected varies depending on the software program
being used.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
Paper Size op tion.
The User Defined Paper Size dialog box appears.
4.
Select the appropriate width and length settings.
Paper width must be between 77 and 215 mm (3 x 8.5 in) and paper
length must be between 127 and 356 mm (5 x 14 in).
File
File
File
Setup
>
>
>
, then select
Print
Print Setup
>
Print
Setup
tab, then select
Properties
, then select
, then select
User Defined Paper Size
.
Properties
Properties
.
.
in the
5.
Click OK to return to the Setup screen.
6.
Click
7.
Click OK to print.
, then click OK to accept the new settings.
Apply
See also:
minimum printing margins
12
printing with the hp deskjet printer
The printer is controlled by software installed on the computer. The printer
software, also called a printer driver, provides dialog boxes to communicate
print requests to the printer.
printing in Windows 95, 98, Me, 2000, and NT 4.0
Follow these instructions to print in Windows 95, 98, Me, 2000, and
NT 4.0:
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
The option selected varies depending on the software program
you are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
File
File
File
>
Print
>
Print Setup
>
Print
screen:
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
3.
Select the
size, and photo paper printing.
4.
Select the
multiple pages per sheet, and poster printing.
tab to choose print quality options, paper type, paper
Setup
Features
tab to choose page orientation, two-sided printing,
13
5.
Select the
Advanced
tab to choose color options for text, ink volume,
print speed (Low Memory Mode), and to make color and
contrast adjustments.
6.
Click
7.
Click OK to print.
to return to the Print or Print Setup screen.
OK
To find more information about the options on each tab screen, point to
an option and click the right mouse button to display the
dialog box. Select
selected option.
What’s This?
to view more information about the
What’s This?
14
using
The Printer Settings taskbar icon allows you to determine the status of the print
cartridges and to adjust print settings such as default print quality and
automatic two-sided printing.
the taskbar icon
1. Printer Settings taskbar icon
opening the printer properties dialog box
1.
Double-click the
The Printer Properties dialog box appears.
2.
Select the available print options in the hp deskjet 9xx series screen.
3.
Click OK.
Printer Settings
taskbar icon.
15
locating the warning message indicator
The Printer Settings taskbar icon appears at the end of the taskbar. The color
and appearance of the icon indicate the status of warning messages.
• When the icon is blinking and outlined in yellow, unread warning
messages have been issued.
• When the icon is no longer blinking but still outlined in yellow,
previously read warning messages are pending.
• When the icon is no longer outlined in yellow, warning issues
are resolved.
displaying print cartridge warning messages
1.
Select the
Printer Settings
dialog box.
2.
Click the
Warning Information
The hp deskjet Toolbox is opened.
3.
Select the
Warning Information
print cartridge.
4.
Click
in the top right corner of the Toolbox to exit.
Close
taskbar icon to open the Default Print Settings
button.
tab to view warning messages about the
changing print options in the default print settings dialog box
1.
Click the
Printer Settings
The Default Print Settings
default print quality and turn on automatic two-sided printing.
2.
Select the following options:
•
Print Quality: Draft, Normal
•
Automatic Two-Sided Printing
16
taskbar icon.
dialog box appears. It allows you to change the
, or
Best
: If appropriate
3.
Click anywhere outside the dialog box.
A dialog box appears advising that the selections made determine what
print settings the printer will use when printing. If you don’t want to see
this dialog box again, select
4.
Click OK.
Don’t show me this message again
.
using printer settings taskbar icon shortcuts
1.
Right click the
Printer Settings
A shortcut menu appears displaying the names of installed printers. A
check mark appears next to the selected printer. You can select another
printer from the menu to change the default printer.
2.
Choose one of these options:
•
Change Default Print Settings
dialog box.
• Click
• Click
Open Toolbox
to turn off the
Exit
to open the hp deskjet Toolbox.
See also:
replacing print cartridges
the hp deskjet toolbox
taskbar icon.
to open the Default Print Settings
Printer Settings
taskbar icon.
17
18
printing on paper and other media
• envelopes
• transparencies
• labels
• business cards, index cards, and other small media
• photographs
• greeting cards
• posters
• banners
• iron-on transfers
• manual two-sided printing
19
envelopes
Print a single envelope using the envelope slot, or print a stack of envelopes
using the In tray.
printing a single envelope
preparing to print
1.
Place the envelope—with the flap side on the left and facing up—into the
single envelope slot.
2.
Push the envelope forward until it stops.
20
printing an envelope
If your software program includes an envelope-printing feature, do not follow
these instructions. Follow the instructions provided by the software program.
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
File
File
File
>
Print
>
Print Setup
>
Print
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
The option selected varies depending on the software program
being used.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
•
•
4.
Select the
•
•
Print Quality: Normal
Paper Type: Automatic
Paper Size
Orientation
Two -Sided Printing
tab, then choose the following:
Setup
or
Plain Paper
: Appropriate envelope size
Features
tab, then choose the following:
: Appropriate envelope orientation
: Unchecked
5.
Click
6.
Click OK to print.
to return to the Print or Print Setup screen.
OK
printing guidelines
• Verify that the Out tray is in the down position.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
21
printing multiple envelopes
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Place no more than 15 envelopes—with the flap side on the left and
facing up—in the tray.
4.
Push the envelopes forward until they stop.
5.
Slide the paper guides snugly against the edges of the envelopes. Slide
the tray forward until it stops.
printing the envelopes
If your software program includes an envelope-printing feature, do not follow
these instructions. Follow the instructions provided by the software program.
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
File
File
File
>
Print
>
Print Setup
>
Print
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
The option selected varies depending on the software program
you are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
22
3.
Select the
•
•
•
4.
Select the
•
•
5.
Click
6.
Click
Print Quality: Normal
Paper Type: Automatic
Paper Size
Orientation
Two -Sided Printing
OK
OK
tab, then choose the following:
Setup
or
Plain Paper
: Appropriate envelope size
Features
tab, then choose the following:
: Appropriate envelope orientation
: Unchecked
to return to the Print or Print Setup screen.
to print.
printing guidelines
• Never place more than 15 envelopes in the In tray at one time.
• Align the envelope edges before inserting them.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
For best results use HP products.
23
transparencies
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the transparency sheets to separate them, then align
the edges.
4.
Place no more than 30 transparency sheets in the tray with the rough
side down and the adhesive strip toward the printer.
5.
Push the transparencies forward until they stop.
6.
Slide the paper guides snugly against the transparency paper and slide
the tray forward until it stops.
24
printing transparencies
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
File
File
File
>
>
>
The option selected varies depending on the software program
you are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
•
•
4.
Select the
•
•
Print Quality: Draft, Normal
Paper Type: Automatic,
Paper Size
Orientation
Two -Sided Printing
Setup
Features
, then select
Print
Print Setup
>
Print
Setup
, then select
Properties
Properties
, then select
Properties
tab, then choose the following:
, or
Best
or appropriate transparency paper
: Appropriate size
tab, then choose the following:
: Appropriate orientation
: Unchecked
.
.
.
5.
Click
6.
Click OK to print.
to return to the Print or Print Setup screen.
OK
The printer waits for transparencies to dry before releasing them to the
Out tray.
printing guidelines
For best results use
For best results use HP products.
hp premium inkjet transparency film
.
25
labels
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the label sheets to separate them, then align the
label edges.
4.
Load no more than 20 label sheets—label side down—in the tray.
5.
Slide the paper guides snugly against the sheets and push in the tray.
printing labels
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
The option selected varies depending on the software program
you are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
26
File
File
File
>
Print
>
Print Setup
>
Print
screen:
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
3.
Select the
•
Print Quality: Normal
•
Paper Type: Automatic
•
Paper Size
4.
Select the
•
Orientation
•
Two -Sided Printing
5.
Click
OK
6.
Click OK to print.
tab, then choose the following:
Setup
, or the appropriate paper type
: Choose A4 or
Features
tab, then choose the following:
Letter (8.5 x 11 in)
: Appropriate orientation
: Unchecked
to return to the Print or Print Setup screen.
printing guidelines
• Use only paper labels that are designed specifically for inkjet printers.
• Never place more than 20 sheets of labels in the In tray at one time.
• Use only full sheets of labels.
• Make sure the sheets are not sticky, wrinkled, or pulling away from the
protective backing.
• Do not use plastic or clear labels. The ink will not dry when used with
these labels.
For best results use HP products.
27
business cards, index cards, and other
small media
preparing to print
1.
Pull out the In tray, then raise the Out tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Align the media edges.
4.
Place no more than 45 cards or other small media in the tray.
5.
Push the cards or media forward until they stop, then lower the Out tray.
6.
Slide the paper length guides snugly against the edges of the media.
7.
Slide the colored fine length guide snugly against the media.
8.
Slide the paper width guides snugly against the media.
9.
Push in the In tray.
28
printing business cards, index cards, and other small media
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
File
File
File
>
>
>
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
•
•
4.
Select the
•
•
Print Quality: Draft, Normal
Paper Type: Automatic
Paper Size
Orientation
Two -Sided Printing
Setup
Features
, then select
Print
Print Setup
>
Print
Setup
, then select
Properties
Properties
, then select
Properties
tab, then choose the following:
, or
Best
or the appropriate paper type
: Appropriate size
tab, then choose the following:
: Appropriate orientation
: Unchecked
.
.
.
5.
Click
6.
Click OK to print.
to return to the Print or Print Setup screen.
OK
printing guidelines
If an
out of paper
properly in the In tray.
For best results use HP products.
message appears, verify the media is positioned
29
photographs
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the photo paper to separate them, then align the photo
paper edges.
4.
Place no more than 20 sheets of photo paper—print side down—in
the tray.
5.
Slide the paper guides snugly against the edges of the photo paper and
slide in the tray.
30
printing photographs
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
File
File
File
>
Print
>
Print Setup
>
Print
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
Paper Type: Automatic
•
Photo Paper Printing
-
-
Setup
PhotoREt
2400 x 1200 dpi
for best print speed and quality, or
400 MB or more hard disk space and takes longer to print)
•
Paper Size
: Appropriate paper size
screen:
, then select
, then select
>
, then select
Setup
Properties
.
Properties
Properties
.
.
tab, then choose the following:
or the appropriate paper type
:
for source images greater than 600 dpi (requires
4.
Select the
•
Orientation
•
Two -Sided Printing
5.
Click OK to return to the Print or Print Setup screen.
6.
Click OK to print.
Features
tab, then choose the following:
: Appropriate orientation
: Unchecked
31
printing guidelines
• Use
hp premium plus photo pape
r or
hp premium photo paper
best results.
• Take a digital picture, scan a photo, or have your local camera shop
provide an electronic file of the photo. The photo must be in an
electronic format (digital) before it can be printed.
• Use PhotoREt for most photo paper printing.
• Select the paper type then select the appropriate paper size from the
pull-down menu.
For best results use HP products.
See also:
problems with printouts
for
32
greeting cards
preparing to print
1.
Pull out the In tray, then raise the Out tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the greeting cards to separate them.
4.
Align the edges of the cards, then place no more than 5 cards in
the tray.
5.
Push the cards forward until they stop, then lower the Out tray.
6.
Slide the paper guides snugly against the edges of the cards and slide in
the tray.
33
printing greeting cards
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
File
File
File
>
Print
>
Print Setup
>
Print
The option selected varies depending on the software program
you are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
Paper Type: Automatic
• Print Quality: Normal or Best
•
Paper Size
4.
Select the
•
Orientation
•
Two -Sided Printing
Setup
: Appropriate card size
Features
: Appropriate orientation
screen:
, then select
, then select
>
, then select
Setup
Properties
.
Properties
Properties
tab, then choose the following:
or the appropriate greeting card type
tab, then choose the following:
: If appropriate
.
.
5.
Click
OK
6.
Click OK to print.
34
to return to the Print or Print Setup screen.
printing guidelines
• Unfold pre-folded cards, then place them in the In tray.
• If an
out of paper
properly in the In tray.
For best results use HP products.
See also:
manual two-sided printing
message appears, verify the media is positioned
35
posters
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the sheets to separate them, then align the edges.
4.
Place the paper in the tray.
5.
Slide the paper guides snugly against the paper and slide in the tray.
printing posters
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
The option selected varies depending on the software program you
are using.
File
File
File
>
Print
>
Print Setup
>
Print
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
36
3.
Select the
•
Paper Type: Automatic
•
Print Quality: Normal
•
Paper Size
4.
Select the
•
Orientation
•
Poster Printing
•
Two -Sided Printing
5.
Click OK to return to the Print or Print Setup screen.
6.
Click OK to print.
tab, then choose the following:
Setup
or
Plain Paper
: Appropriate size
Features
tab, then choose the following:
: Appropriate orientation
: Select this option then select
: Unchecked
2x2, 3x3
, or
4x4
printing guidelines
Trim the edges on the sheets and tape the sheets together after printing.
For best results use HP products.
37
banners
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Raise the Out tray and slide the paper guides snugly against the paper.
Leave the Out tray up.
4.
Select up to 20 sheets of banner paper. Remove and discard any
perforated strips.
5.
Place the banner paper in the In tray with the unattached edge of the
paper facing the printer.
6.
Push in the tray.
38
printing banners
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
File
File
File
>
Print
>
Print Setup
>
Print
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
Banner Printing:
• Paper Type: hp banner paper
•
Print Quality: Normal
•
Paper Size: Banner [A4 (210 x 297 mm)] or Banner [Letter (8.5 x 11 in)]
4.
Select the
•
Orientation
•
Two -Sided Printing
Setup
Features
: Appropriate orientation
screen:
, then select
, then select
>
, then select
Setup
Properties
.
Properties
Properties
tab, then choose the following:
Select this box
tab, then choose the following:
: Unchecked
.
.
5.
Click
OK
6.
Click OK to print.
to return to the Print or Print Setup screen.
39
printing guidelines
• Use
hp banner paper
for best results.
• See the HP Deskjet 9xx Series Printer release notes for specific printing
information.
For best results use HP products.
See also:
problems with printouts
40
iron-on transfers
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the iron-on transfer paper to separate them, then align
the edges.
4.
Place the iron-on transfer paper in the tray with the printable side down.
5.
Slide the paper guides snugly against the transfer paper and push in
the tray.
printing iron-on transfers
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
File
File
File
>
Print
>
Print Setup
>
Print
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
41
3.
Select the
•
Paper type: Automatic
•
Print Quality: Normal
•
Paper Size: A4 (210 x 297 mm)
4.
Select the
•
Orientation: Mirror Image
•
Two -Sided Printing
5.
Click OK to return to the Print or Print Setup screen.
6.
Click OK to print.
tab, then choose the following:
Setup
or
hp iron-on t-shirt transfers
or
Best
or
Features
tab, then choose the following:
: Unchecked
Letter (8.5 x 11 in)
printing guidelines
• Remember that when printing a document with a mirror-image, the
text and pictures are horizontally reversed from what you see on the
computer screen.
• Use
hp iron-on t-shirt transfer paper
For best results use HP products.
for best results.
42
manual two-sided printing
preparing to print
1.
Pull out the In tray.
2.
Remove all paper from the Out tray.
3.
Place paper in the In tray.
4.
Slide the paper guides snugly against the edges of the paper.
5.
Push in the tray.
printing manually
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
The option selected varies depending on the software program you
are using.
File
File
File
>
Print
>
Print Setup
>
Print
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
Print Quality
•
Paper Type: Automatic
•
Paper Size
tab, then choose the following:
Setup
: Appropriate print quality
or appropriate paper type
: Appropriate size
43
4.
Select the
•
Orientation
•
Two -Sided Printing
Features
tab, then choose the following:
: Appropriate orientation
: Check this box
The Two-Sided Printing Margin dialog box appears.
a. Select the appropriate page content option, then click
OK
the Features screen.
b. Select
c. Deselect the
5.
Click OK to return to the Print or Print Setup screen.
6.
Click OK to print.
Book or Tablet
Automatic
.
option.
Follow the instructions displayed on your screen when prompted to
reload the paper.
Book binding
to return to
Tablet binding
7.
Click
44
Continue
when the paper is properly reloaded.
printing guidelines
• Print two-sided documents using one of the following methods:
- Use the Rear Access Door for manual two-sided printing.
- Use the Automatic Two-Sided Printing Module.
• The printer automatically prints odd-numbered pages first. Once the
odd-numbered pages are printed, a message appears prompting you
to reload the paper so that the even-numbered pages can be printed.
For best results use HP products.
See also:
automatic two-sided printing module
45
46
special features
• Bluetooth wireless communications feature
• infrared printing feature
• automatic two-sided printing module
• automatic paper-type sensor
47
Bluetooth wireless communications feature
For more information about your printer’s Bluetooth wireless communications
feature, visit HP’s Website at
the
enter product name and number
http://www.hp.com
box, and then press
. Click
drivers
Enter
, type
.
995c
in
48
infrared printing feature
infrared printing with a laptop or notebook computer
setting up the laptop or notebook in Windows 98
If the operating system you are using is Windows 98, the computer’s
BIOS settings may need to be reconfigured for infrared printing. Use
one of the following methods to locate instructions for configuring the
laptop or notebook:
• See the instructions that came with the laptop or notebook.
• Log onto the laptop manufacturer’s Website or contact its
customer support.
• Log onto the Infrared Data Association (IrDA) website at:
http://www.irda.org
1.
Click
Start
>
Settings
The Control Panel screen appears.
2.
Do one of the following:
• Double-click the
• Click the
Infrared
.
>
Control Panel
Infrared
icon.
.
icon at the end of the taskbar if it is displayed.
3.
Select the
4.
Select the
5.
Click OK.
Options
Enable infrared communications
tab.
box.
printing in Windows 98
1.
Locate the infrared lens on the laptop or notebook.
See the computer’s operating manual for the location of the infrared lens.
2.
Align the computer’s infrared lens with the printer’s infrared lens.
The computer should be positioned no more than one meter (three feet)
from the printer and within a 30-degree total angle from the printer’s
infrared lens.
49
3.
Remove any obstacles between the two devices.
The infrared light begins to blink when the devices are correctly aligned.
4.
Send a file to print following normal print procedures.
The infrared light on the printer displays a solid beam during the transfer
process. When printing is complete, the light begins to blink.
If the Infrared Monitor is displayed, the Status tab indicates the progress
of the infrared activity as the printer receives and prints the file.
If the laptop or notebook is moved out of range of the printer’s infrared
lens at any time during the printing process, the infrared light turns off
and the printer stops printing. Realign the devices within 3-30 seconds,
and the print job will resume.
selecting the printer in Windows 2000
1.
Click
2.
Right-click
3.
Select
4.
Select the
5.
Select
>
Start
Properties
IR Local Port
Settings
hp deskjet 9xx series printer
Ports
.
tab.
.
>
Printers
to open the Printers window.
to view the shortcut menu.
6.
Click OK.
printing in Windows 2000
1.
Locate the infrared lens on the laptop or notebook.
See the computer’s operating manual for the location of the infrared lens.
2.
Align the computer’s infrared lens with the printer’s infrared lens.
The computer should be positioned no more than one meter (three feet)
from the printer and within a 30-degree total angle from the printer’s
infrared lens.
3.
Remove any obstacles between the two devices.
The infrared light begins to blink when the devices are correctly aligned.
50
4.
Send a file to print following normal print procedures.
The infrared light on the printer displays a solid beam during the transfer
process. When printing is complete, the light begins to blink.
If the Infrared Monitor is displayed, the Status tab indicates the progress
of the infrared activity as the printer receives and prints the file.
If the laptop or notebook is moved out of range of the printer’s infrared
lens at any time during the printing process, the infrared light turns off
and the printer stops printing. Realign the devices within 3-30 seconds,
and the print job will resume.
displaying the infrared icon on the taskbar
The infrared icon appears on the taskbar after you configure your laptop or
notebook for infrared printing. If the icon does not appear, follow these
instructions to turn it on:
1.
Click
2.
Double-click the
Start
>
Settings
>
Infrared
Control Panel
icon.
.
The Infrared Monitor dialog box is displayed.
3.
Select the
Preferences
tab.
4.
Click the
5.
Click OK.
Display the Infrared Monitor icon on the taskbar
box.
infrared printing with a Palm Pilot
1.
Locate the infrared lens on the Palm Pilot.
2.
Align the Palm Pilot’s infrared lens with the printer’s infrared lens.
The Palm Pilot should be positioned no more than one meter (three feet)
from the printer and within a 30-degree total angle from the printer’s
infrared lens.
3.
Remove any obstacles between the Palm Pilot and printer.
51
4.
Do one of the following:
• Use the
command to print a single calendar appointment, one
Beam
or more business cards, to-do list items, or memos.
• Use the
command to send one or more items such as calendar
Print
appointments, email messages, phone lists, or to-do lists to the printer.
The infrared light projects a solid beam on the printer during the
information transfer process. When the information transfer is complete,
the light turns off.
Printing, rather than beaming, requires a printing program which
enhances the appearance of your printed information. Follow the
specific procedures provided by the printing program when printing.
infrared printing with an hp photosmart digital camera
1.
Locate the infrared lens on the digital camera.
See the camera’s operating manual for the location of the infrared lens.
2.
Align the camera’s infrared lens with the printer’s infrared lens.
The camera should be positioned no more than one meter (three feet)
from the printer and within a 30-degree total angle from the printer’s
infrared lens.
3.
Remove any obstacles between the camera and printer.
4.
Send a photo to print following normal sending or sharing procedures of
the camera. See the camera’s operating manual for instructions.
The infrared light projects a solid beam on the printer during the
information transfer process. When the information transfer is completed,
the light turns off.
52
infrared printing with a Windows CE device
1.
Locate the infrared lens on the Windows CE device.
See the device’s operating manual for the location of the infrared lens.
2.
Align the infrared lens on the Windows CE device with the printer’s
infrared lens.
The Windows CE device should be positioned no more than one meter
(three feet) from the printer and within a 30-degree total angle from the
printer’s infrared lens.
3.
Remove any obstacles between the CE device and the printer.
4.
Open the file you want to print.
5.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
File
File
File
>
Print
>
Print Setup
>
Print
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
screen:
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
53
6.
Choose one of the following options in the Printer box:
•
•
7.
Select
8.
Click OK.
PCL inkjet
JetSend
in the Port box.
IRDA
The infrared light projects a solid beam on the printer during the
information transfer process. When information transfer is complete, the
light turns off.
For information on using Calibre’s PrintConnect Suite with your printer,
here
click
For information on using IS/Complete’s IrPrint with your printer, click
For information on using HP’s JetSend with your printer, click
.
here
here
.
.
54
automatic two-sided printing module
installing the automatic two-sided printing module
1.
Turn the latch counter-clockwise on the printer’s Rear Access Door and
remove the door.
2.
Insert the module in the back of the printer.
55
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Place one of the following paper types in the tray:
• hp plain paper
• hp bright white inkjet paper
• hp premium inkjet heavyweight paper
• hp felt-textured greeting card paper
• hp professional brochure paper, glossy or matte
• hp photo quality inkjet paper, semi-gloss or matte
Not all paper types, weights, and sizes can be used with the Automatic
Two-Sided Printing Module. Use one of the paper types listed above
when using the Automatic Two-Sided Printing Module.
4.
Push the paper forward until it stops.
5.
Slide the paper guides snugly against the edges of the paper and push
in the In tray.
56
printing with the automatic two-sided printing module
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
File
File
File
>
>
>
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
Orientation
•
Two -Sided Printing
Features
The Two-Sided Printing Margin dialog box appears.
, then select
Print
Print Setup
>
Print
Setup
, then select
Properties
Properties
, then select
tab, then choose the following:
: Appropriate orientation
: Check this box
.
.
Properties
.
a. Select the appropriate page content option, then click
to return to
OK
the Features screen.
b. Select
c. Select the
4.
Click OK to return to the Print or Print Setup screen.
5.
Click OK to print.
Book or Tablet
Automatic
.
option.
The printer pauses while the first side of the printed page dries. Once
dry, the other side of the page is printed and released into the Out tray.
See also:
automatic two-sided printing module specifications
57
auto
The Automatic Paper-Type Sensor automatically determines the correct paper
type for most paper or media placed in the In tray. This feature, particularly
when using HP paper and media, provides the best printing results.
matic paper-type sensor
using the automatic paper-type sensor
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
•
Print Quality
•
Paper Type: Automatic
•
Paper Size
>
File
Print
>
File
Print Setup
>
File
Print
Setup
: Appropriate option
: Appropriate size
screen:
, then select
, then select
>
Setup
tab then choose the following:
Properties
, then select
.
Properties
Properties
.
.
4.
Click OK to return to the Print or Print Setup screen.
5.
Click OK to print.
An blue optical sensor light scans the first page one or more times
to determine the best paper type setting. Once determined, the page
is printed.
The Automatic Paper-Type Sensor works best with HP media so your
printer can quickly select the appropriate paper type.
58
turning off the automatic paper-type sensor
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
File
File
File
>
>
>
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
3.
Select the
4.
Click OK to return to the Print or Print Setup screen.
5.
Click OK to print.
Setup
, then select
Print
Print Setup
>
Print
Setup
Properties
, then select
, then select
.
Properties
Properties
.
.
tab, then select any paper type other than
Automatic
.
59
60
product maintenance
• print cartridge status light
• replacing print cartridges
• automatically cleaning print cartridges
• manually cleaning print cartridges
• cleaning the printer case
• refilling print cartridges
• maintaining print cartridges
• print cartridge part numbers
• the hp deskjet toolbox
61
print cartridge status light
understanding the print cartridge status light
The Print Cartridge Status light flashes when one or both of the print
cartridges are low on ink, improperly installed, or malfunctioning. This light
also flashes if the wrong print cartridge type is used.
1. Print Cartridge Status light
If the ink level is low in a print cartridge, the Print Cartridge Status light stops
flashing when the printer’s top cover is opened. If the problem is not related
to low ink, the light continues to flash after the cover is opened.
62
checking the print cartridge status
Open the printer’s top cover when the Print Cartridge Status light flashes. The
yellow arrow on the print cartridge cradle points to one of five Print Cartridge
Status icons revealing the exact nature of the problem.
1. Color cartridge problem icon 2. Black cartridge problem icon
3. Color cartridge low-ink icon 4. Black cartridge low-ink icon
5. Cartridges OK icon 6. Yellow indicator arrow
troubleshooting problems with the color or black print cartridge
If the yellow arrow points to a print cartridge problem icon, the print
cartridge is either missing, improperly installed, defective, or is the wrong
print cartridge for the printer. To correct the problem:
1.
Insert the proper print cartridge if one is missing.
The printer needs both a black print cartridge and a color
print cartridge.
2.
Remove and reinsert the print cartridge if both print cartridges
are installed.
63
3.
Verify that the correct print cartridges are installed if there is still
aproblem.
4.
Replace the cartridges if the problem persists.
solving problems with low ink
If the arrow points to the color or the black low ink icon, replace the relevant
print cartridge.
verifying that the problem is solved
If the arrow points to the print cartridge OK icon, both print cartridges are
operational and the problem is solved.
64
repla
Before buying replacement print cartridges, verify the correct part numbers.
When a print cartridge is empty, leave the empty print cartridge in the print
cartridge cradle until it is replaced. The printer requires both print cartridges.
cing print cartridges
Warning!
out of the reach of children.
To replace a print cartridge:
1.
Verify that the Out tray is down.
2.
Press the
3.
Open the top cover.
The cradle moves to the center of the printer.
4.
Raise the cradle latch.
5.
Lift the print cartridge out of the print cartridge cradle and discard it.
Power
Keep both new and used print cartridges
button to turn on the printer.
1. Out tray (in down position) 2. Press Power button 3. Open top cover
4. Raise cradle latch 5. Lift out cartridge
65
6.
Remove the replacement print cartridge from its packaging and carefully
remove the protective vinyl tape.
Caution!
contacts. Touching these parts will result in clogs, ink failure, and bad
electrical connections. In addition, do not remove the copper strips.
They are required electrical contacts.
1. Black cartridge 2. Color cartridge 3. Ink nozzles 4. Copper contacts–Do not touch or
remove the copper contacts 5. Protective vinyl tape–Remove only the protective vinyl tape
Do not touch the print cartridge ink nozzles or copper
7.
Insert the print cartridge firmly into the cradle.
66
8.
Secure the cradle latch.
You hear a click when the latch is fully secured.
9.
Close the top cover.
• A calibration page prints. The printer generates a calibration page to
test print quality each time a print cartridge is installed.
• If you are in the middle of printing and stop to change a print
cartridge, the calibration page prints after the print job is complete.
If the Print Cartridge Status light continues to blink after installing a new print
cartridge, check the part number on the cartridge to make sure the correct
cartridge is installed.
See also:
print cartridge part numbers
67
automatically cleaning print cartridges
If your printed pages are missing lines or dots, or if they contain ink streaks,
the print cartridges need to be cleaned.
Print cartridges are cleaned automatically using the following procedure:
1.
Open the hp deskjet toolbox.
2.
Select
Clean the Print Cartridges
If you have questions about the cleaning feature, point to the Clean the
Print Cartridge option and click the right mouse button to display the
What’s This?
dialog box. Click
If your printouts are still missing lines or dots after cleaning, the ink level may
be low in the print cartridge. If so, one or both print cartridges may need to
be replaced.
If ink streaks still appear on your printouts after cleaning, the print cartridges
and print cartridge cradle may need to be cleaned manually.
Only clean print cartridges when it is necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
and follow the on-screen directions.
What’s This?
for more information.
See also:
the hp deskjet toolbox
replacing print cartridges
cleaning the printer case
68
manually cleaning print cartridges
If the printer is used in a dusty environment, a small amount of debris may
accumulate inside the case. This debris can include dust, hair, carpet, or
clothing fibers. When it gets on the print cartridges and cradle, it can cause
ink streaks and smudges on printed pages. Ink streaking is easily corrected
by manually cleaning the cartridges and cradle.
gathering cleaning supplies
You will need the following items to clean the print cartridges and cradle:
• Distilled or bottled water. Tap water contains contaminants that
damage print cartridges.
• Cotton swabs or other soft, lint-free material that will not stick to
the cartridges.
Be careful not to get ink on your hands or clothing as you clean.
preparing to clean
Remove the print cartridges from the printer before cleaning.
1.
Press the
The print cartridges move to the center of the printer.
button to turn on the printer; raise the top cover.
Power
2.
Disconnect the power cord from the back of the printer.
3.
Remove the print cartridges and place them on a piece of paper with the
ink nozzle plate facing up.
See the illustration in "Cleaning the Print Cartridges and Print Cartridge
Cradle" for the location of the ink nozzle plate.
Do not leave the cartridges outside the printer for more than 30 minutes.
Caution!
contacts. Do not remove the copper strips.
Do not touch the print cartridge ink nozzles or copper
69
cleaning the print cartridges and print cartridge cradle
1.
Dip the end of a clean cotton swab into the distilled water and remove
any excess water.
2.
Clean the face and edges of the first print cartridge with the swab, as
shown in the following illustration.
Do Not
1. Nozzle plate 2. Clean these areas
3.
Inspect the face and edges of the print cartridge for fibers.
Repeat steps 1 and 2 above if fibers are still present.
4.
Repeat the cleaning process for the other print cartridge.
wipe the nozzle plate.
70
5.
Wipe the underside of the print cartridge cradle walls using clean,
moistened cotton swabs.
Repeat this process until no ink residue appears on a clean swab.
1. Print cartridge cradle 2. Cradle wall
6.
Reinsert the print cartridges and close the printer’s top cover.
7.
Reconnect the power cord to the back of the printer.
8.
Print a test page from the HP Deskjet Toolbox by selecting
Test Page
9.
Repeat the cleaning procedure if smeared ink still appears on
.
the printouts.
See also:
the hp deskjet toolbox
Print a
71
cle
aning the printer case
The printer ejects ink onto paper in a fine mist, and small amounts of ink may
be deposited on the printer case over time. Follow these guidelines when
cleaning the outside of the printer:
• Use a soft damp cloth to remove dust, smudges, stains, and spilled ink
from the printer case exterior. Use water only. Do not use household
cleaners or detergents.
• Do not clean the printer’s interior. Keep all liquids away from
the interior.
• Do not lubricate the rod on which the print cartridge cradle moves. It
is normal to hear noise as the cradle moves back and forth on the rod
when the printer is new. The noise decreases with use.
The printer should be handled and stored in an upright, level position
for maximum performance and reliability.
72
refi
lling print cartridges
Do not refill HP print cartridges. Refilling print cartridges causes the electronic
and mechanical components of the print cartridge to exceed their normal life
cycle. It also creates many potential problems, such as:
•
Poor print quality.
cartridge nozzles and cause inconsistent print quality. Non-HP inks
can also contain elements that corrode the cartridges’ electrical
components, resulting in poor printouts.
•
Potential damage.
electrical components in the printer. This can cause severe printer
damage, resulting in downtime and repair costs.
Caution!
cartridges is specifically excluded from the HP printer’s
warranty coverage.
To get the best performance from your printer, Hewlett-Packard recommends
using only genuine factory-filled HP print cartridges.
See also:
print cartridge part numbers
Damage that results from modifying or refilling HP print
Non-HP inks can contain elements that clog the
Ink from a refilled cartridge can leak onto the
73
maintaining print cartridges
The following tips will help maintain HP print cartridges and ensure consistent
print quality:
• Keep all print cartridges in their sealed packages until they are
needed. Print cartridges should be stored at room temperature
(60–78 degrees F or 16–27 degrees C) .
• If print cartridges have been removed from their sealed packages and
not used, store the cartridges in an airtight plastic container. Store
print cartridges with the nozzle-side up. Do not allow anything to
touch the nozzles.
• If the vinyl tape has been removed from the print cartridge, do not
attempt to reattach it. Reattaching the tape will damage the
print cartridge.
• Once print cartridges are installed in the printer, leave them in the
print cartridge cradle unless they are being manually cleaned. This
prevents ink from evaporating or clogging the print cartridges.
Caution!
print cartridge cradle returns to the home position on the right side of
the printer. Print cartridges dry out if not stored in the home position.
Do not unplug the printer until printing is complete and the
74
pr
int cartridge part numbers
When replacing print cartridges for the HP Deskjet 9xx series printer, buy
print cartridges with the following part numbers:
•
•
•
: HP 51645A Series or HP No. 45
Black
Tri-color
Large Tri-color
: HP C6578D Series or HP No. 78
: HP C6578A Series or HP No. 78
75
t
he
hp deskjet toolbox
Windows 95, 98, Me, 2000, and NT 4.0
The HP Deskjet Toolbox contains a number of useful tools to calibrate
the printer, clean the print cartridges, print a test page, and print a
diagnostics page.
To open the HP Deskjet Toolbox:
• Click
hp deskjet 9xx series Toolbox
OR
• Right-click the Printer Settings Taskbar icon and select
>
Start
To find out more about HP Deskjet Toolbox utilities, open the Toolbox,
point to an option, and click the right mouse button to display the
What’s This?
tool selected.
Programs
dialog box. Click
>
hp deskjet 9xx series
.
What’s This?
>
for information about the
Open Toolbox
.
76
solve a problem
• printer lights are flashing
• printer is not printing
• printer is too slow
• problems with printouts
• problems with the infrared printing feature
• problems with the automatic two-sided printing module
• problems with the automatic paper-type sensor
• problems with the Bluetooth wireless communications feature
77
printer lights are flashing
Flashing lights indicate the printer status.
power light
The printer may be receiving data and is preparing to print. The light stops
flashing when the printer has finished receiving data.
resume light
printer may be out of paper
1.
Place paper in the In tray.
2.
Press the
a paper jam occurs when the rear access door is used
1.
Remove the paper from the In and Out trays.
2.
Press the
If you are printing labels verify that a label did not get stuck while going
through the printer.
3.
Print the document if the paper jam is cleared.
If the paper jam did not clear, proceed to step 4.
Resume
Resume
button on the front of the printer.
button.
4.
Open and remove the Rear Access Door.
5.
Remove the paper jam from the printer.
6.
Replace and close the Rear Access Door.
7.
Press the
manually printing the first side of a two-sided document
1.
Follow the onscreen instructions for inserting the paper to print the
second side.
2.
Press the
78
Resume
Resume
button.
button.
print cartridge light
• The top cover is open. Close the top cover.
• There may be a problem with one of the print cartridges.
all lights are flashing
The printer may need to be restarted.
1.
2.
Press the
Press the
button to turn off the printer.
Power
button to turn on the printer.
Power
Proceed to step 3 if the lights continue to flash.
3.
Press the
4.
Disconnect the printer from the power source.
5.
Reconnect the printer to the power source.
6.
Press the
button to turn off the printer.
Power
button to turn on the printer.
Power
Bluetooth wireless connection status light
For more information about your printer’s Bluetooth wireless communications
feature, visit HP’s Website at:
the
enter product name and number
http://www.hp.com
box, and then press
. Click
drivers
Enter
, type
.
995c
in
See also:
print cartridge status light
If you continue to have problems, contact
HP Customer Care
.
79
pri
nter is not printing
paper does not come out of the printer
Follow these instructions to correct the problem.
check the printer
Verify the following:
1.
The printer is connected to the power source.
2.
The cable connections are secure.
3.
The printer is turned on.
4.
The media is correctly placed in the In tray.
5.
The printer’s top cover is closed.
6.
The Rear Access Door is attached.
check the printer lights
1.
Lift the printer cover to verify that the print cartridges are properly
installed if the Print Cartridge Status light is blinking.
2.
If the
light is blinking, the printer is in the process of printing.
Power
3.
If the
Resume
reinstall the printer software
See the quick start setup poster for more information.
80
light is blinking, press the
Resume
button.
error messages appear when using a USB connection
the error message "there was an error writing to lpt1" appears
You may not have plugged in the USB cable before installing the software.
1.
Disconnect the USB cable from the printer.
2.
Insert the printer software CD into the computer.
3.
Click
4.
Browse the CD, select
The setup.exe file appears in the Open dialog box.
5.
Click OK.
6.
Select the
the software.
7.
Connect the USB cable to the printer.
The USB installation screen appears.
8.
Install the USB software.
See the quick reference guide or quick start setup poster for
more information.
>
Start
.
Run
, then click
Setup
Remove hp deskjet 9xx series software
Open
.
option to remove
the error message "there was an error writing to <name of USB port>" appears
The printer may not be receiving correct data from the other USB device or
hub. Connect the printer directly to the USB port on the computer.
81
paper jams when using the rear access door
1.
Remove the paper from the In and Out trays.
2.
Press the
3.
If you are printing labels, verify that a label did not become detached
Resume
from the label sheet while passing through the printer.
4.
Print the document if the paper jam is cleared.
Proceed to step 5 if the paper jam is not cleared.
5.
Open the Rear Access Door by turning the latch counterclockwise and
removing the door.
button on the front of the printer.
6.
Remove the paper jam, then replace the Rear Access Door.
7.
Print the document.
82
printer does not turn on
The printer may have drawn too much power.
1.
Disconnect the power cord from the printer.
2.
Wait approximately 10 seconds.
3.
Reconnect the power cord to the printer.
4.
Press the
See also:
printing with the hp deskjet printer
button to turn on the printer.
Power
If you continue to have problems, contact
HP Customer Care
.
83
print
The print speed and overall performance of the printer can be affected by
several variables.
er is too slow
computer does not meet system requirements
1.
Verify the comp uter’s RAM and processor speed.
See "Product Specifications" for more information.
2.
Close all unnecessary software programs.
Too many software programs may be running at the same time.
3.
Increase space on the hard drive.
If your computer has less than 100 MB available on the hard drive, the
printer processing time will be longer.
printer software is outdated
1.
Verify the printer driver being used.
2.
Log onto HP’s Website to download the most recent software updates for
the printer. See the quick reference guide for Website information.
84
complex documents, graphics, or photographs are printing
Documents containing graphics or photographs print slower than text
documents. To increase printing speed, try the following options:
• To use less computer memory, select the
hp deskjet 9xx series screen, then select the
• If the printer is operating at 2400 x 1200 dpi, select the
and select the
PhotoREt
option instead of 2400 x 1200.
Advanced
tab on the
Low Memory Mode
Setup
option.
tab
conflicting USB cable connections
A printing conflict may arise when the printer and several USB devices are
attached to a hub. There are two methods for solving the conflict:
• Attach the printer’s USB cable directly to the computer instead of
ahub
• When the printer is attached to a hub, do not use other USB devices
also attached to the hub while printing
85
automatic paper type option is enabled
When the Automatic option is enabled, the printer takes a few seconds to scan
the first page of the print job. This is done to determine the appropriate paper
type. To increase the print speed, turn off the Automatic Paper-Type Sensor.
turning off the automatic paper-type sensor
1.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
2.
Select the
3.
To increase print speed, choose a specific paper type.
The Automatic Paper-Type Option is deselected.
See also:
printing with the hp deskjet printer
the hp deskjet toolbox
product specifications for the hp deskjet 995c series printer
automatic paper-type sensor
File
File
File
Setup
>
Print
>
Print Setup
>
Print
tab.
, then select
, then select
>
, then select
Setup
Properties
Properties
.
.
Properties
.
If you continue to have problems, contact
86
HP Customer Care
.
pro
blems with printouts
blank pages are printing
The printer may process pages containing no text or images if:
• One or both print cartridges is empty
• The vinyl tape is not removed from the print cartridge
• A fax is being printed
check the print cartridges
1.
Raise the printer’s top cover to view the Print Cartridge Status icons.
2.
Replace the print cartridge if it is empty.
3.
Remove the protective piece of vinyl tape if it is still attached to the
print cartridge.
save a facsimile (fax) file in graphic format
1.
Save the fax in a graphic format with a .tiff file name extension.
2.
Copy and insert the graphic in a word processing document.
3.
Save the document.
4.
Print the document in the word processing program.
document is printed off-center or at an angle
1.
Verify that the paper is correctly placed in the In tray.
2.
Verify that the paper guides fit snugly against the paper.
3.
Reprint the document.
87
parts of the document are missing or printed in the
wrong place
Follow these instructions to reset paper orientation, page size, print margins,
and other options:
1.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
File
File
File
>
Print
>
Print Setup
>
Print
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
2.
Select the
•
•
3.
Select the
Orientation
Poster Printing
Features
: Appropriate orientation
Setup
is selected.
screen:
, then select
, then select
>
, then select
Setup
Properties
.
Properties
Properties
.
.
tab, then choose the following options:
: Deselect
Poster Printing
if appropriate
tab then verify that the appropriate paper size
4.
Verify that the margins are set within the printable area.
5.
Select
Scale to Fit
on the Setup tab screen to verify that the text and
graphics are correctly scaled.
printout does not reflect new print settings
The printer’s default settings may differ from the software application’s print
settings. Select the appropriate print settings within the application.
88
photos are not printing correctly
1.
Confirm that the photo media is placed in the In tray with the print
side down.
2.
Slide the paper forward until it stops.
3.
Slide the paper guides snugly against the paper and push in the tray.
4.
Use one of the following methods to display the
hp deskjet 9xx series screen:
• Click
• Click
• Click
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
5.
Select the
•
Paper Type
•
Paper Size
•
Print Quality: Best
File
File
File
Setup
>
>
>
, then select
Print
Print Setup
>
Print
tab, then choose the following options:
: an
hp photo paper
: Appropriate size
, then select
, then select
Setup
Properties
Properties
.
.
Properties
.
6.
Click
7.
Click OK to reprint the photo.
> OK to return to the Print or Print Setup screen.
Apply
89
banners are not printing correctly
1.
Verify that the Out tray is raised.
2.
Verify that
3.
Verify the paper position and type:
Banner
• Unfold and refold the paper when several sheets feed into the printer
at once.
• Confirm that the unattached edge of the banner paper stack is facing
the printer.
• Verify that the correct paper for banner printing is used.
4.
Confirm that the printer software is operating correctly if gaps appear on
the ends of the sheets when printing.
• Click
Start
• Choose
See also:
replacing print cartridges
minimum printing margins
is selected on the Setup tab.
>
Programs
A4 or Letter (8.5 x 11 in)
>
hp deskjet 9xx series
to view release notes.
.
If you continue to have problems, contact
90
HP Customer Care
.
pro
blems with the infrared printing feature
infrared icon is not displayed
Correct the problem by performing one or more of these options:
• Follow the instructions that came with the laptop or notebook to
configure it for infrared printing.
• Log on to the laptop or notebook manufacturer’s Website or contact
the support telephone number.
• Log on to the Infrared Data Association (IrDA) website at:
http://www.irda.org
• Download the infrared driver from the Microsoft Windows 98/2000
software CD or from the Microsoft Website at:
http://www.microsoft.com
.
.
infrared light is flashing
The flashing infrared light is not a signal that something is wrong with the
infrared print feature. It confirms that a connection has been established
between the printer and the laptop or notebook.
printer stopped printing
If the device is moved out of range of the printer’s infrared lens, the infrared
light turns off and the printer stops printing. Realign both devices within 30
seconds and the print job will resume.
91
printer is taking too long to print
Position the device closer to the printer’s infrared lens and verify
the following:
1.
An infrared port is selected on the laptop or notebook.
2.
The device and the printer are correctly aligned.
3.
The device is IrDA-compliant.
Look for an IrDA symbol or see the device’s user guide for information.
4.
There is no bright light shining directly into either devices’ infrared lens.
printer prints only a single calendar appointment
The Palm Pilot may not have an enhanced printing application installed. You
must install an enhanced printing application to print more than one calendar
appointment at a time.
An enhanced printing application may not be available in your region.
See also:
infrared printing feature
If you continue to have problems, contact
92
HP Customer Care
.
problems with the automatic two-sided printing module
binding margin is in the wrong place
You may have chosen an incorrect paper orientation.
1.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
The option selected varies depending on the software program you
are using.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
2.
Select the
3.
Verify that either
4.
Click
File
File
File
Apply
>
Print
>
Print Setup
>
Print
Features
.
screen:
, then select
, then select
>
Setup
tab.
or
Book
Tablet
Properties
Properties
, then select
is selected.
.
.
Properties
.
5.
Click
6.
Click OK to print the document.
to return to the Print or Print Setup screen.
OK
93
paper jams occur inside the automatic two-sided
printing module
1.
Remove the paper from the In and Out trays.
2.
Press the
Resume
Proceed to step 3 if the paper jam is not cleared.
3.
Turn off the printer.
4.
Press the button on top of the Automatic Two-Sided Printing Module and
lower the access door.
5.
Remove the paper jam from the module and close the access door.
button on the front of the printer.
6.
Turn on the printer.
7.
Reprint the document.
94
paper jams occur in the printer when the automatic
two-sided printing module is attached
1.
Remove the paper from the In and Out trays.
2.
Press the
Resume
Proceed to step 3 if the paper jam is not cleared.
3.
Turn off the printer.
4.
Simultaneously press the release buttons located on each side of the
Automatic Two-Sided Printing Module.
5.
Remove the module.
button on the front of the printer.
6.
Remove the paper jam and replace the module.
7.
Turn on the printer.
8.
Reprint the document.
95
automatic option for two-sided printing is missing in the
features tab
The Automatic Two-Sided Printing Module may not be enabled in the
Toolbox. Follow these instructions to correct the problem.
selecting automatic two-sided printing module
1.
Click
hp deskjet 9xx series Toolbox
2.
Select the
3.
Select
4.
Click
printing with the automatic two-sided printing module
1.
Open the file you want to print.
2.
Use one of the following methods to display the
hp deskjet 9xx series
• Click
• Click
• Click
The option selected varies depending on the software program you
are using.
Start
>
Programs
>
hp deskjet 9xx series
.
Configuration
Automatic Two-Sided Printing Module
Apply,
then exit the Toolbox.
>
File
Print
>
File
Print Setup
>
File
Print
tab
.
screen:
, then click
, then click
>
Setup
, then click
Properties
Properties
Properties
>
.
.
.
.
The hp deskjet 9xx series screen appears displaying three tab options:
Setup, Features, and Advanced.
96
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