HP DeskJet 990cxi User Manual

User’s Guide

Finding Information — What and How . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

For Windows 95, 98, 2000, and NT 4.0 Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

For Windows 3.1x Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

For DOS Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Printing Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

IN Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

OUT Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

How to Print in Windows 95, 98, 2000 and NT 4.0 . . . . . . . . . . . . . . . . . . . . . . 7

How to Print in Windows 3.1x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

HP DeskJet Toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Windows 95, 98, 2000, and NT 4.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Windows 3.1x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printer Settings Taskbar Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Warning Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Determining the Number of Pending Warning Messages . . . . . . . . . . . . . . . 16

Opening the Default Print Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . .17

Displaying Print Cartridge Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . 18

Opening the Printer Properties Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Printer Settings Taskbar Icon Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Automatic Paper-Type Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

How to Use the Automatic Paper-Type Sensor. . . . . . . . . . . . . . . . . . . . . . . . . .19

Automatic Two-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Printing with the Automatic Two-Sided Printing Module. . . . . . . . . . . . . . . . .21

Infrared (Ir) Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Infrared with a Laptop or Notebook running Windows 98 . . . . . . . . 23

Printing using a Palm Pilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Printing using an HP PhotoSmart Digital Camera. . . . . . . . . . . . . . . . . . . . . . 27

Printing using a Windows CE Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Printer Maintenance Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Beyond the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Getting the Right Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Manual Two-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Printing Single Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Printing a Stack of Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Printing Business Cards, Index Cards, and Other Small Media. . . . . . . . . . . . . 35

Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Printing Photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printing Greeting Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Printing Iron-On Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Printing Posters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Printing Banners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

User’s Guide: Table of Contents

Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

To Replace a Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Cleaning Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

When Do You Need to Clean?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

If You See Missing Lines or Dots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

If You See Ink Streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Manually Cleaning the Print Cartridges and Print Cartridge Cradle . . . . . 47

Damage Resulting from Refilling the Print Cartridges. . . . . . . . . . . . . . . . . . . . . 49

Problems? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

HP Customer Care Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Printer Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

HP Customer Care Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

HP Customer Care by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Extended Warranty Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

More About Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Language Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Environmental Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Acknowledgments

Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

Pentium is a U.S. registered trademark of Intel Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

Palm, Palm III, Palm V, and Palm VII are registered trademarks of 3Com Corporation or its subsidiaries.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Edition 1, July 2000

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Finding Information — What and How

User’s Guide: Finding Information — What and How

For Windows 95, 98, 2000, and NT 4.0 Users

• For complete information about your printer, view your electronic User’s Guide. Adobe® Acrobat® Reader is required to view your electronic User’s Guide.

- If you do not have Adobe Acrobat Reader installed, begin

printer software installation process, select View User’s Guide, and follow on-screen instructions to install Adobe Acrobat Reader.

- If you have Adobe Acrobat Reader installed, go to Start

Programs HP DeskJet 990C Series View User’s Guide.

• Consult the Release Notes file in the HP DeskJet 990C Series program group for information about hardware and software compatibility. To access the Release Notes, click on

Start Programs HP DeskJet 990C Series.

For Windows 3.1x Users

• Windows 3.1x specific information is only found in the electronic User’s Guide.

- If you have Adobe Acrobat Reader on your computer, begin the

printer software installation process and select View User’s

Guide.

- If you do not have Adobe Acrobat Reader on your computer,

begin the printer software installation process, select View

User’s Guide, then follow on-screen instructions to install

Adobe Acrobat Reader. Begin the printer software installation process again, and select View User’s Guide.

Whenever you want to view your electronic User’s Guide, insert your printer software CD, begin the software installation and select View User’s Guide.

• Consult the Release Notes for information about hardware and

software compatibility. Open this file by double-clicking the HP

DeskJet 990C Series Release Notes icon in the HP DeskJet

Utilities program group.

For DOS Users

If you are using DOS, information can be found in a text document (dosread.txt). This document is on the printer software CD in the

\<language code>\djcp\ directory. For example, “enu” is the

language code for English, so dosread.txt is located in the

\enu\djcp directory. For a list of language codes, see page 86.

If you have diskettes, the file is located on the HP DeskJet Control Panel for DOS diskette.

Buttons and Lights

Warning

Printing Basics

The HP DeskJet 990C Series printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right are:

Cancel Button – Press this

button to cancel the current print job.

Print Cartridge Status Light –

When lit, the light above this symbol indicates that you need to check the status of your print cartridges. See “Print Cartridge Status” on page 42 for more information.

Resume Button and Light –

When this light flashes an action is needed such as load paper or clear a paper jam. To continue printing, press the Resume Button. See “What do the flashing lights mean?” on page 62.

Power Button and Light – Use the Power Button to turn the

printer on and off. After the Power Button is pressed, it takes approximately five seconds for the printer to power on. When the green light above the Power Button flashes, printing is in progress.

Infrared (Ir) Lens – Use the infrared lens to print from an

infrared sending device such as a Palm Pilot, laptop, or notebook computer. See “Infrared (Ir) Printing” on page 22. When the light to the right of the infrared lens displays a solid beam, the infrared device is transmitting information to the printer.

Always use the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure.

Printing Basics: Paper Trays

Paper Trays

IN Tray

To print, place paper or other media types in the IN tray. Pull out the IN tray for easy loading. Be sure to slide the paper guides out of the way before loading the media print side down. Slide all media as far as it will go into the IN tray. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. Make sure the IN tray is pushed back in.

Load paper in the IN tray.

IN tray pulled out

Paper length guide

Paper width guide

Printed media is sent to the OUT tray.

OUT Tray

The printer sends finished pages to the OUT tray.

OUT Tray Down – This is the typical position for most types of printing. The down position also allows single envelope printing. For information about printing on other media, see “Beyond the Basics” on page 30.

OUT Tray Up – The OUT tray must be in the up position to properly load banner paper and must remain in the up position to print banners.

OUT Tray Extension – The OUT Tray Extension should be pulled out when you are printing a large number of pages. In addition, it must be extended when you are printing in draft mode to prevent paper from falling to the floor. To use the OUT Tray Extension, gently pull out the extension. When your print job finishes, push the OUT Tray Extension back into its storage slot.

Note:

may cause a paper jam.

Do not use the OUT Tray Extension with legal-sized paper. It

Automatic Two-Sided Printing Module (see page 20)

IN tray pushed in

Single envelope slot

OUT tray down

OUT Tray Extension

How to Print

Printing Basics: How to Print

The printer is controlled through printer software (sometimes called a “printer driver”) that you install on your computer. The printer software provides a dialog box (like the one shown here) that you use to communicate with the printer. In the dialog box, you select settings such as paper size and type, orientation, and print quality.

HP Printer Properties Dialog Box

• Windows 95, 98, 2000 or NT 4.0 users— see “How to Print in Windows 95, 98, 2000 and NT 4.0” on page 7.

• Windows 3.1x users—see “How to Print in Windows 3.1x” on page 11.

• DOS users—see “For DOS Users” on page 3.

Printing Basics: How to Print in Windows 95, 98, 2000 and NT 4.0

How to Print in Windows 95, 98, 2000 and NT 4.0

Finding the HP Printer Properties Dialog Box

How you find the HP Printer Properties dialog box depends on the software program and operating system that you are using. Since each software program is different, the dialog box that appears on your screen may differ from those shown here. One of the following methods will surely get you to the HP Printer Properties dialog box.

From your software program, try this:

When you see , it means to find and click the word that

Note:

follows.

1 Click File

Print.

Click click

File

and then

2 Your software program opens a Print dialog box, similar to the

previous example. From the Print dialog box, click whichever button you see—Properties, Setup, or Printer. The HP Printer Properties dialog box opens.

Or try this:

1 If you don’t see a Print option in the File menu, click

File Printer Setup or File Print Setup.

Click

Printer Setup

Click

Setup

HP Printer Properties dialog box.

2 From the Printer Setup or Print Setup dialog box, click Setup or

Options.

and then click

File

to open the

Click

Properties

the HP Printer Properties dialog box.

to open

HP Printer Properties Dialog Box

Printing Basics: How to Print in Windows 95, 98, 2000 and NT 4.0

There are three tabs located in the Printer Properties dialog box. Once you’ve opened this box, simply click a tab, then choose your settings.

• Setup (see page 8)

• Features (see page 9)

• Advanced (see page 10)

Setup Tab (Windows 95, 98, 2000 and NT 4.0)

Print Quality

•

Draft

•

Normal

•

Best

Paper Type

Choose from a wide range of paper types. The

Automatic

allows the printer’s optical sensor to detect the type of media that has been loaded and to automatically determine the paper type.

Paper Size

Choose a paper size or enter a custom size.

- Quick printing

- Every day printing

- Highest quality printing

option (the default setting)

Click here to print banners.

Click here to resize an image if it’s too large to fit on the specified paper size.

Right-click on any item shown on these screens to view helpful information.

Look here to see the results of your current settings.

Photo Paper Printing

If you manually select an HP Photo Paper (or any other photo paper), the Photo Paper Printing options become available.

•Click

PhotoREt

configuration of print speed and quality.

•Click

2400x1200 dpi

than 600 dpi. This setting requires 400 MB or more hard disk space and takes longer to print.

If you choose

Photo Paper Printing

to automatically select the best

for source images greater

Automatic

as the paper type, the

options are not available.

Features Tab (Windows 95, 98, 2000 and NT 4.0)

Choose the best page orientation.

•Click

Click here to select choose a method:

•

Book

•

Tabl et

Click

Automatic

Two-Sided Printing Module.

Click here to print multiple pages per sheet. Choose:

• Two or four pages per sheet.

• To print a border around each page on the sheet.

Click here to print the last page of your document first.

for vertical page layout.

Portrait Landscape Mirror Image

— binding on the side.

— binding on the top.

for horizontal page layout.

to reverse the printed image.

Two-Sided Printing

when using the Automatic

, then

Printing Basics: How to Print in Windows 95, 98, 2000 and NT 4.0

Look here to see the results of your current

settings.

Click here and choose the size of your poster by selecting the number of pages across and down.

Click here to view the effects of all selected settings for your document before you print. create a graphic file of your document. You can change some print settings, visually see the effects, and print with the new settings.

To preview the document after selecting this option, click OK and then click OK in the Print dialog box.

Show HP Preview

will allow you to print, cancel, or

Advanced Tab (Windows 95, 98, 2000 and NT 4.0)

Choose appropriate color options.

• Click here to print in shades of gray.

High Quality

quality for grayscale printing.

Black only

printing by using only the black pen (not recommended for use with glossy paper).

Optimize for Photocopy or Fax

available when printing in grayscale.

•

Automatic Image Enhancement

images and provides contrast optimization.

Slide to adjust the amount of ink on the page.

provides optimal print

provides faster grayscale

is only

sharpens

Printing Basics: How to Print in Windows 95, 98, 2000 and NT 4.0

Look here to see the results of your current settings.

Slide to adjust saturation, brightness, and color tone to meet your needs.

Slide to adjust drying time for the printed media.

Click

Low Memory Mode

printing by using less computer memory (unavailable when 2400 x 1200dpi is selected on the Setup tab).

to enable faster

The standard buttons at the bottom of every Printer Properties dialog box are shown here.

— Returns all of the tab settings to the factory defaults.

— Cancels your changes and

Cancel

closes the dialog box.

— Accepts your changes and closes

the dialog box.

— Applies your changes.

Apply

Factory Settings

— Displays a message telling you to click your

Help

right mouse button for help.

Printing Basics: How to Print in Windows 3.1x

How to Print in Windows 3.1

Note:

Use your printer software to control how and what you print. Print quality, paper size and type, and two-sided printing are just a few of the options available to you in the HP DeskJet 990C Printer Properties dialog box.

Note:

and NT 4.0 users are available to 3.1x users.

Windows 3.1x is not supported in Japan.

Not all printing features available to Windows 95, 98, 2000,

HP Printer Properties Dialog Box

1 Click File ➔ Print from the software program you are using.

Your software program opens a Print dialog box.

2 From the Print dialog box, click whichever button you see—

Properties, Setup, or Printer. The HP DeskJet 990C Series

Printer Properties dialog box opens.

The four tabs located in the HP DeskJet 990C Series dialog box are:

• Setup (see page 12)

• Features (see page 12)

• Color (see page 13)

• Services (see page 13)

Simply click a tab, then choose your options.

The standard buttons at the bottom of the HP DeskJet 990C Series dialog box are:

• Default – Returns all of the tab settings to the factory defaults.

• OK – Accepts your changes and closes the dialog box.

• Cancel – Cancels your changes and closes the dialog box.

• Help – Displays help information.

Setup Tab (Windows 3.1x)

Print Quality

•

- Highest quality printing

Best

- Every day printing

Normal EconoFast

- Quick printing

Printing Basics: How to Print in Windows 3.1x

Choose a paper size from the menu.

Click here to select from a wide range

of paper types.

Click

Cut Sheet

of paper.

for separated pieces

Features Tab (Windows 3.1x)

Two-sided Printing

•

— single-sided printing (default)

None

•

— binding on the side.

Book

•

— binding on the top.

Ta bl et

Choose the best page orientation.

•Click

Click

Flip Horizontal

Click here to print the last page of your document first.

for vertical page layout.

Portrait Landscape

for horizontal page layout.

to reverse the printed image.

Click here to print banners.

Click here to choose:

• Number of pages printed per sheet.

• To print a border on each page on the sheet.

Choose the size of your poster by selecting

the number of pages across and down.

Choose the number of copies to print.

Printing Basics: HP DeskJet Toolbox

Color Tab (Windows 3.1x)

Choose system’s default ColorSmart II settings.

Choose to adjust color intensity.

Click here to print in shades of gray.

Automatic

Manual

to use the

, then

Options

Services Tab (Windows 3.1x)

Use the perform routine printer maintenance.

Click the button related to the maintenance task you want to do.

Services

tab to

HP DeskJet Toolbox

Windows 95, 98, 2000, and NT 4.0

Use the HP DeskJet Toolbox for cleaning and calibrating your printer, finding information, and printing a test page.

•Click Start

Programs

HP DeskJet 990C Series HP

DeskJet 990C Series Toolbox.

• Right-click the Printer Settings taskbar icon and choose Open

Toolbox. See “Printer Settings Taskbar Icon” on page 16.

The HP Toolbox has four tabs.

• Printer Services

• Estimated Ink Level

• Configuration

Toolbox Tabs (Windows 95, 98, 2000 and NT 4.0)

Click the

• Open the electronic User’s Guide.

• Calibrate the printer when color and black ink

• Clean the print cartridges when lines and dots

• Check for clarity after cleaning, by printing a

• Check for printer problems by printing a

Printer Services

aren’t aligned.

are missing from what you have printed.

Test Pag e.

Diagnostics Page.

tab to:

Printing Basics: HP DeskJet Toolbox

If you are using a parallel cable, you can enable hardware ECP on the you check photos may print more quickly.

Click the

• Present a visual display of the black and color cartridge ink level.

• Show the print cartridge part numbers.

• View print cartridge ordering information.

Attempt to Use Hardware ECP

Estimated Ink Level

Configuration

tab. When

tab to:

Windows 3.1x

Printing Basics: HP DeskJet Toolbox

Note:

Windows 3.1x is not supported in Japan.

Use the HP DeskJet 990C Toolbox for finding information and maintaining your printer. The HP DeskJet Toolbox is installed in the HP DeskJet Utilities group in the Program Manager. The Toolbox has two tabs: How Do I? and Printer Services. You can also access Printer Services from the HP DeskJet 990C Series Printer Properties dialog box (see page 13). Simply click a tab, then choose an option.

HP Toolbox icon

How Do I?

Click a button to read instructions on:

• Replacing the print cartridges

• Loading paper

• Changing print settings

Printer Settings Taskbar Icon

Printing Basics: Printer Settings Taskbar Icon

Note:

Windows 3.1x.

Use the Printer Settings taskbar icon to determine the state of the printer, such as print cartridge status, and to adjust print settings, such as default print quality and automatic two-sided printing. The

Printer Settings taskbar icon appears at the end of the taskbar.

The Printer Settings taskbar icon is not available in

Warning Message Indicator

The outline color of the Printer Settings taskbar icon indicates whether or not print cartridge warning messages have been issued.

When the icon is:

• Outlined in yellow and blinking, print cartridge warning messages need to be checked.

• Outlined in yellow and not blinking, previously checked print cartridge warning messages are pending. Once the warning issues are resolved, the icon outline disappears.

Determining the Number of Pending Warning Messages

• Position the pointer over the Printer Settings taskbar icon.

A text box displays the name of your printer and indicates if any warning messages are pending. To view the warning messages see “Displaying Print Cartridge Warning Messages” on page 18.

Opening the Default Print Settings Dialog Box

Printing Basics: Printer Settings Taskbar Icon

1 Click the Printer Settings taskbar icon.

The Default Print Settings dialog box is displayed. This box allows you to change the default print quality of future documents and to turn on automatic two-sided printing. For information on these topics, see “How to Print” on page 6 or “Automatic Two-Sided Printing” on page 20.

Or try this: Right-click the Printer Settings taskbar icon. In the

shortcut menu that appears, click Change Default Print

Settings.

2 Select from the available options.

3 When finished, click anywhere outside the dialog box.

A dialog box indicates that this feature allows you to change the print settings used every time you print.

Note:

Don’t show me this message again. If you want to redisplay it again later on, open the Toolbox, go to the Configuration tab, and click Display Printer Settings Confirmation. See “HP DeskJet Toolbox” on page 13.

4 Click OK.

If you do not want to see this dialog box in the future, click

Printing Basics: Printer Settings Taskbar Icon

Displaying Print Cartridge Warning Messages

1 Click the Printer Settings taskbar icon to open the Default Print

Settings dialog box.

2 At the bottom of the dialog box, click the Warning Information

button.

The HP DeskJet Toolbox is displayed. The Warning Information tab displays any warning messages for your printer.

3 When finished viewing the messages, in the top-right corner of

the Toolbox, click the Close button.

Opening the Printer Properties Dialog Box

1 Double-click the Printer Settings taskbar icon.

The Printer Properties dialog box is displayed. For more information on this dialog box, see “HP Printer Properties Dialog Box” on page 8.

2 When finished with the dialog box, click OK.

Printer Settings Taskbar Icon Shortcuts

1 Right-click the Printer Settings taskbar icon.

A shortcut menu appears.

The menu displays the names of most installed printers. A check mark appears next to the selected printer.

2 If you want to work with a different printer, select that printer

from the menu.

Printing Basics: Automatic Paper-Type Sensor

3 Choose one of the following:

• Change Default Print Settings to display the Default Print

Settings dialog box.

• Open Toolbox to display the HP DeskJet Toolbox. For more

information on this box, see “HP DeskJet Toolbox” on page 13.

• Exit to turn off the Printer Settings taskbar icon.

Automatic Paper-Type Sensor

Note:

Windows 3.1x.

When you use the Automatic Paper-Type Sensor, your HP DeskJet 990C can automatically determine the correct paper type for most paper or media placed into the printer’s IN tray. This feature, especially when used with HP paper and media, can help you get the best printing results.

Note:

and media.

How to Use the Automatic Paper-Type Sensor

1 Open the HP Printer Properties dialog box. For more

2 Click the Setup tab.

The Automatic Paper-Type Sensor is not supported in

This feature is not recommended for printed or lined paper

information, see “Finding the HP Printer Properties Dialog Box” on page 7.

3 In the Paper Type box, make sure Automatic is selected.

Automatic is the default paper type setting.

Note:

Printing Basics: Automatic Two-Sided Printing

4 Select from the other printer settings as necessary.

When using the Automatic paper type setting, the print

Note:

quality setting is automatically set to Normal. If you wish to use a different print quality, you can manually change this setting. For more information, see “How to Print” on page 6.

5 Click OK.

As the printer begins to pull in the first page, an optical sensor (a blue light) quickly scans the page one or more times to determine the best paper type setting. This takes only a few seconds. After the paper type is determined, printing begins.

Note:

of each new print job.

Note:

non-HP media. However, it is optimized for HP media so your printer can quickly select the appropriate paper type. For a complete list of HP products, see “Paper and Other Media”on page 89.

Note:

Paper Type box of the Setup tab, select a paper type other than Automatic.

The Automatic Paper-Type Sensor only scans the first page

The Automatic Paper-Type Sensor works with both HP and

You can turn off the Automatic Paper-Type Sensor. In the

Automatic Two-Sided Printing

Note:

Windows 3.1x.

The Automatic Two-Sided Printing Module is a special hardware and software feature that enables your printer to automatically print on both sides of the page.

Installing the Automatic Two-Sided Printing Module

1 Turn the knob on the printer’s Rear Access Door counter-

The Automatic Two-Sided Printing Module is not supported in

clockwise, and remove the door.

Printing Basics: Automatic Two-Sided Printing

2 Insert the module into the back of the printer.

Printing with the Automatic Two-Sided Printing Module

1 Load the appropriate paper.

Note:

Printing Module. You can print on plain paper, HP Bright White Inkjet Paper, HP Premium Inkjet Heavyweight Paper, HP Felttextured Greeting Card Paper, HP Professional Brochure Paper, Glossy or Matte, and HP Photo Quality InkJet Paper, Semi-gloss or Matte. Not all paper weights and sizes can be used with the Automatic Two-Sided Printing Module.

Not all paper types work with the Automatic Two-Sided

2 Open the HP Printer Properties dialog box. For more information,

see “Finding the HP Printer Properties Dialog Box” on page 7.

3 On the Features tab:

a. Check Two-Sided Printing.

The Two-Sided Printing Margin dialog box appears.

b. Make a selection, then click OK.

c. Select Book or Table t as the page orientation.

d. Make sure Automatic is selected.

4 Click OK.

5 Click OK in the Print dialog box.

Note:

the ink dries. Once the ink is dry, the paper is pulled back in, and the reverse side is printed. As each page is finished, the page drops into the OUT tray.

Note:

After one side of the page is printed, the paper is held while

If you have problems with Two-Sided Printing, see page 71.

Infrared (Ir) Printing

Printing Basics: Infrared (Ir) Printing

Infrared (Ir) connectivity is a feature that enables wireless connectivity for personal digital assistants (PDAs), laptop or notebook computers, and other mobile devices. Use the Infrared feature to print to the HP DeskJet 990C from an infrared device such as a laptop or Palm device without any type of connecting cable. The 990C printer includes an infrared lens that can access and print information sent to it by another infrared device.

Supported Operating Systems

Some of the operating systems supported by infrared include:

• Windows 2000

• Windows 98

• Windows CE

•Palm

Supported Devices

Some of the devices supported by infrared include:

• Laptop or notebook computers with infrared capability (including the HP Omnibook)

• Some Personal Digital Assistants (including the Palm product line)

• Some Windows CE devices (including the HP Jornada)

• Digital cameras with infrared capability and the JetSend program (including the HP PhotoSmart)

• Some cellular phones with infrared capability

Note:

check the manufacturer's reference guide.

To determine if a specific device is supported by infrared,

Using Infrared with a Laptop or Notebook running Windows 98

Printing Basics: Infrared (Ir) Printing

Setting up a Laptop or Notebook for Infrared

To configure a laptop or notebook for infrared communication, you may need to make changes to your computer’s BIOS settings. The procedures for configuring a computer for infrared vary, depending on the specific device. For instructions on configuring your particular laptop or notebook, refer to one of the following:

• Reference guide or instructions that came with the device

• Device manufacturer’s web site or support telephone number

• Infrared Data Association (IrDA) web site at: http://www.irda.org

Enabling Infrared

1 Click Start Settings Control Panel.

The Control Panel window is displayed.

2 Double-click the Infrared icon.

The Infrared Monitor dialog box is displayed.

Note:

you must load the Infrared driver and/or configure the computer for infrared. The Infrared driver can be found on the Microsoft Windows 98/2000 software CD or downloaded from the Microsoft web site at http://www.microsoft.com.

Or try this: Click the Infrared icon at the end of the taskbar (if it’s

displayed).

If the Infrared icon in the Control Panel is not available,

Printing Basics: Infrared (Ir) Printing

3 Click the Options tab.

4 Click to select Enable infrared communication.

5 Click OK.

Preparing to Print

1 Click Start Settings Printers.

The Printers window is displayed.

2 Right-click the HP DeskJet 990C Series printer.

3 In the shortcut menu, click Properties.

The Properties dialog box is displayed.

4 Click the Details tab.

5 In the Print to the following port box, choose one of the

following:

• LPTx: (Infrared Printing (LPT) Port)

This is typically the LPT3 port.

• COMx: (Infrared Serial (COM) Port)

This is typically the COM4 port.

6 Click OK.

The Infrared icon at the end of the taskbar should look like . It indicates that infrared is enabled.

Note:

“Displaying the Infrared Icon on the Taskbar”on page 25.

If the Infrared icon is not displayed on the taskbar, see

Printing Basics: Infrared (Ir) Printing

Printing using Infrared

1 Locate the infrared lens on the laptop or notebook.

This is typically found on one of the sides of the computer.

2 Align the computer’s infrared lens with the printer’s infrared lens.

Position the computer up to 3 feet (1 meter) from the printer and within a 30-degree total angle from the printer’s infrared lens.

The path between the two infrared devices must be clear of

Note:

obstacles.

When the two infrared devices are lined up correctly, the infrared light on the printer will begin to blink. This indicates that a connection has been established between the two devices.

3 Send a file to print following the normal printing procedures. See

“How to Print” on page 6.

The infrared light on the printer displays a solid beam during the transfer process. When finished printing, the light will begin to blink again.

If the Infrared Monitor is displayed, the Status tab indicates the progress of the infrared activity as the printer receives and prints the file.

If the laptop or notebook is moved out of range of the

Note:

printer’s infrared lens at any time during the printing process, the infrared light will turn off and the printer may stop printing. If you realign the devices within approximately 3–30 seconds (depending on the laptop or notebook), the print job will resume.

Displaying the Infrared Icon on the Taskbar

The Infrared icon on the taskbar typically appears after your computer is configured for infrared. If the icon is not displayed on your taskbar, you can quickly turn it on.

1 Click Start Settings Control Panel.

The Control Panel window is displayed.

2 Double-click the Infrared icon.

The Infrared Monitor dialog box is displayed.

Printing Basics: Infrared (Ir) Printing

3 Click the Preferences tab.

4 Click to select Display the Infrared Monitor icon on the

taskbar.

5 Click OK.

Printing using a Palm Pilot

1 Locate the infrared lens on the Palm Pilot.

This is typically found on the top edge of the Palm Pilot.

2 Align the Palm Pilot’s infrared lens with the printer’s infrared lens.

Position the Palm Pilot up to 3 feet (1 meter) from the printer and within a 30-degree total angle from the printer’s infrared lens.

The path between the two infrared devices must be clear of

Note:

obstacles.

3 Do one of the following:

• Use the Beam command to send a single calendar appointment, or one or more business cards, to-do list items, or memos to the printer.

• Use the Print command to send one or more items (such as calendar appointments, e-mail messages, phone lists, or to-do lists) to the printer.

Note:

program. A printing program can greatly enhance the appearance of your printed information. When printing, follow the specific procedures of the program.

Printing (rather than beaming) requires a printing

Printing Basics: Infrared (Ir) Printing

The infrared light on the printer displays a solid beam during the transfer process. When finished printing, the light will turn off.

If the Palm Pilot is moved out of range of the printer’s

Note:

infrared lens at any time during the printing process, the infrared light will turn off and the printer may stop printing. If you realign the devices within approximately 3–30 seconds (depending on the device), the print job will resume.

Printing using an HP PhotoSmart Digital Camera

1 Locate the infrared lens on the digital camera.

This is typically found on the front of the camera.

2 Align the camera’s infrared lens with the printer’s infrared lens.

Position the camera up to 3 feet (1 meter) from the printer and within a 30-degree total angle from the printer’s infrared lens.

Note:

obstacles.

The path between the two infrared devices must be clear of

3 Send a photo to print following the normal sending or sharing

procedures of the camera.

The infrared light on the printer displays a solid beam during the transfer process. When finished printing, the light will turn off.

If the digital camera is moved out of range of the printer’s

Note:

Printing Basics: Infrared (Ir) Printing

Printing using a Windows CE Device

1 Locate the infrared lens on the Windows CE device.

This is typically found on one of the sides of the device.

2 Align the infrared lens of the Windows CE device with the

printer’s infrared lens. Position the Windows CE device up to 3 feet (1 meter) from the printer and within a 30-degree total angle from the printer’s infrared lens.

Note:

obstacles.

3 In the program from which to print, click File Print.

4 In the Printer box, choose either PCL Inkjet or JetSend (if

installed).

Note:

of your printed information. For information on JetSend, go to the following web site: http://www.jetsend.com.

The path between the two infrared devices must be clear of

The JetSend program can greatly enhance the appearance

5 In the Port box, choose IRDA.

6 Click OK.

The infrared light on the printer displays a solid beam during the transfer process. When finished printing, the light will turn off.

Note:

If the Windows CE device is moved out of range of the

Printer Maintenance Tips

Printing Basics: Printer Maintenance Tips

Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. To remove smudges, stains, and/or dried ink from the exterior of the printer, use a soft cloth moistened with water.

When cleaning your printer, keep these tips in mind:

• Do not clean the interior of the printer. Keep all fluids away from

the interior.

• Do not use household cleaners or detergent. In the event that a

household cleaner or detergent is used on the printer, wipe the printer’s exterior surfaces with a soft cloth moistened with water.

• Do not lubricate the print cartridge support rod. Noise is normal

when the print cartridge cradles slide back and forth.

For information on cleaning print cartridges and the print cartridge cradle, see page 46.

Caution

For maximum performance and reliability, the printer should be handled and stored in an upright, level position.

Do not tip your printer after heavy usage. If the printer is tipped soon after heavy printing, it is possible for excess ink to spill. Clean up spilled ink using the methods previously listed in this section.

Beyond the Basics

Getting the Right Paper

Most plain photocopy paper works fine in your printer, particularly paper that is marked for use in inkjet printers. To get the best results, use one of the Hewlett-Packard papers, which were developed especially for HP inks and your printer.

Brightness. Some papers are whiter than others and produce

sharper, more vibrant colors. For photographs, you’ll want to use HP Premium Plus Photo Paper or HP Premium Photo Paper for the best results. For projects that use other colored images, HP Bright White Inkjet or HP Premium Inkjet paper work well.

For a complete list of available HP media, see “Paper and Other Media” on page 89.

For information on supported paper weights and sizes, see “Media Weight” and “Media Size” on page 82.

Printing on Different Types of Paper and Media

Your printer is designed to encompass so many different types of print media that you’re practically set up as a small print shop. This chapter explains how to use the different printing materials.

When asked to open the HP Printer Properties dialog box, refer to the appropriate section for your operating system in this guide:

• Windows 95, 98, 2000 or NT 4.0 users— see “How to Print in Windows 95, 98, 2000 and NT 4.0” on page 7.

• Windows 3.1x users—see “How to Print in Windows 3.1x” on page 11.

Beyond the Basics: Manual Two-Sided Printing

Manual Two-Sided Printing

I should… Then… Guidelines…

Book Binding

Tablet Binding

Remove all paper from the OUT tray.

Load paper into the IN tray.

Slide the paper guides snugly against

the sheets. Push in the IN tray.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

•

Paper Type:

Choose either

Automatic

appropriate paper type

•

Print Quality:

Choose the appropriate print

quality

•

Paper Size:

Choose appropriate size

Features Tab

•

Orientation:

•

Two-Sided Printing:

content size box, click

Ta bl et Automatic

Check

Two-Sided

Printing,

Book

Begin printing.

Carefully follow the reloading instructions

Choose appropriate orientation

Check this box. In the

. Choose

Cancel

as the paper orientation. Clear the

check box.

then select

Ta bl et

displayed on your computer screen. When the paper is properly reloaded, click

Continue

or the

Book

• Manual Two-Sided Printing can be done using either the Rear Access Door or the attached Automatic Two-Sided Printing Module.

• The printer automatically prints the oddnumbered pages first. Then, a message appears on your computer screen telling you how to reload the paper in order to print the even-numbered pages.

Beyond the Basics: Printing Transparencies

Printing Transparencies

I should… Then… Guidelines…

Pull out the IN tray.

Slide out both of the paper guides, and

remove all paper from the IN tray. Fan the edges of the transparency sheets

to separate them, then align the edges. Insert a stack of up to 25 transparency

sheets, rough side down and the adhesive strip towards the printer.

Slide the paper guides snugly against

the transparencies. Push in the IN tray

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Paper Type: Choose either

appropriate transparency type

• Print Quality: Choose

• Paper Size: Choose appropriate size

Features Tab

• Orientation: Choose appropriate orientation

• Two-Sided Printing: Unchecked

Print the transparencies.

The printer waits for transparencies to dry before

releasing them automatically. Press the

to continue printing.

Button

Automatic

Draft, Normal

or the

, or

Resume

Best

• For best results, use HP Premium Inkjet Transparency Film.

Beyond the Basics: Printing Single Envelopes

Printing Single Envelopes

I should… Then… Guidelines…

Slide the envelope, with its flap side on

the left and flap facing up, into the single envelope slot. Push the envelope in until it stops.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Paper Type: Choose either

Paper

• Print Quality: Choose

• Paper Size: Choose appropriate envelope size

Features Tab

• Orientation: Choose appropriate envelope

orientation

• Two-Sided Printing: Unchecked

Print the envelope.

Automatic

Normal

Plain

• Make sure the OUT tray is in the down position.

• Avoid envelopes that have clasps or windows.

• Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

• If your software program includes an envelope-printing feature, follow those instructions instead of the procedure here.

Beyond the Basics: Printing a Stack of Envelopes

Printing a Stack of Envelopes

I should… Then… Guidelines…

Pull out the IN tray.

Slide out both of the paper guides and

remove all paper from the IN tray. Slide up to 15 envelopes, with their flap

side on the left and flap facing up, into the IN tray as far as they will go.

Slide the paper guides snugly against

the edges of the envelopes. Push in the IN tray.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Paper Type: Choose either

Paper

• Print Quality: Choose

• Paper Size: Choose appropriate envelope size

Features Tab

• Orientation: Choose appropriate envelope

orientation

• Two-Sided Printing: Unchecked

Print the envelopes.

Automatic

Normal

Plain

•

• Align the envelope edges before inserting

• Avoid envelopes that have clasps or

• Avoid envelopes that are shiny or

• If your software program includes an

load more than 15 envelopes at one

Never

time.

them.

windows.

embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

envelope-printing feature, follow those instructions instead of the procedure here.

Beyond the Basics: Printing Business Cards, Index Cards, and Other Small Media

Printing Business Cards, Index Cards, and Other Small Media

I should… Then… Guidelines…

Pull out the IN tray.

Slide out both paper guides and remove

all paper from the IN tray. Insert up to 45 cards or other small

media into the IN tray as far as they will go.

Push the paper length guide in as far as

it will go. Push the fine-length guide (colored portion of paper length guide) snugly against the media. Then push the paper width guide in.

Push in the IN tray.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Paper Type: Choose either

appropriate paper type

• Print Quality: Choose

• Paper Size: Choose appropriate media size

Features Tab

• Orientation: Choose appropriate orientation

• Two-Sided Printing: Unchecked

Print.

Automatic

Draft, Normal

, or

or the

Best

• Align the media edges before inserting the media.

• For ease of loading small media, pull out the IN tray and raise the OUT tray. After you have inserted the media, lower the OUT tray.

• If you get an “out of paper” message, make sure the media is positioned properly in the IN tray. Place the media on the right side and towards the printer. The IN tray should be pushed in so that the paper length guide can hold the media in place.

Beyond the Basics: Printing Labels

Printing Labels

I should… Then… Guidelines…

Pull out the IN tray.

Slide out both of the paper guides, and

remove all paper from the IN tray. Fan the edges of the label sheets to

separate them, then align the label edges.

Insert up to 20 label sheets (label side

down). Slide the paper guides snugly against

the sheets. Push in the IN tray.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Paper Type: Choose either

Paper

• Print Quality: Choose

• Paper Size: Choose

Features Tab

• Orientation: Choose appropriate orientation

• Two-Sided Printing: Unchecked

Print the labels.

A4 or Letter (8.5 x 11 in.)

Automatic

Normal

Plain

• Use only paper labels that are designed specifically for use with inkjet printers.

• Never load more than 20 sheets at one time.

• Use only full sheets of labels.

• Make sure the sheets are not sticky, wrinkled, or pulling away from their protective backing.

•

Do not

will not dry when used with plastic or clear labels.

use plastic or clear labels. The ink

Beyond the Basics: Printing Photographs

Printing Photographs

I should… Then… Guidelines…

Pull out the IN tray.

Slide out both of the paper guides, and

remove all paper from the IN tray. Insert up to 20 sheets of photo paper

(printable side down) into the IN tray. Slide the paper guides snugly against

the edges of the media. Push in the IN tray.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Paper Type: Choose either

paper

• Photo Paper Printing (available when a specific photo paper is selected as the paper type): Click

PhotoREt

combination of print speed and quality.

Click

2400 x 1200 dpi

than 600 dpi (requires 400 MB or more hard disk space and takes longer to print).

Click

Ph ot oRE t

2400 x 1200 dpi

Photo Paper Printing options are not

Note:

available in Windows 3.1x.

• Paper Size: Choose appropriate paper size

Features Tab

• Orientation: Choose appropriate orientation

• Two-Sided Printing: Unchecked

Print the photo.

to automatically select the best

Automatic

for source images greater

or a photo

• For best results use an HP photo paper.

• The photo needs to be in electronic (digital) form, before you can print it. Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of your photo.

• Use PhotoREt for most photo paper printing.

• After selecting your paper type, choose the appropriate paper size from the pull-down menu.

• If you have a parallel cable, you may be able to increase photo printing speed by enabling Hardware ECP. Open the HP DeskJet Toolbox. Click the tab and check

Apply your changes and print your

ECP.

photo.

Attempt to Use Hardware

Configuration

Beyond the Basics: Printing Greeting Cards

Printing Greeting Cards

I should… Then… Guidelines…

Pull out the IN tray.

Slide out both paper guides and remove

all paper from the IN tray. Insert up to 5 cards into the IN tray as far

as they will go. Slide the paper guides snugly against

the edges of the cards. Push in the IN tray.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Paper Type: Choose either

appropriate greeting card type

• Print Quality: Choose

• Paper Size: Choose appropriate card size

Features Tab

• Orientation: Choose appropriate orientation

• Two-Sided Printing: Choose if appropriate.

If using Automatic Two-Sided Printing, you

Note:

must use supported paper. See “Automatic TwoSided Printing Module Specifications” on page 83.

Print.

Automatic

Normal

Best

or the

• Align the card edges before inserting the cards.

• For ease of loading small cards, pull out the IN tray and raise the OUT tray. After you have inserted the media, lower the OUT tray.

• If you have pre-folded greeting cards, unfold the cards, then load the cards into the IN tray.

Beyond the Basics: Printing Iron-On Transfers

Printing Iron-On Transfers

I should… Then… Guidelines…

Pull out the IN tray.

Slide out both of the paper guides, and

remove all paper from the IN tray. Load the iron-on transfer paper with

printable side down. Slide the paper guides snugly against

the sheets. Push in the IN tray.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Paper Type: Choose either

Iron-On T-Shirt Transfers

• Print Quality: Choose

• Paper Size: Choose A4 or

Features Tab

Mirror Image

checked

• Orientation: Choose

• Two-Sided Printing: Unchecked

Print your transfer.

Normal

Mirror Image

Automatic or HP

Letter (8.5 x 11 in.)

Best

• When you print a mirror-imaged document, the text and pictures are flipped horizontally from what you see on your computer screen.

• For best results, use HP Iron-On T-Shirt Transfers.

Beyond the Basics: Printing Posters

Printing Posters

I should… Then… Guidelines…

Load paper in the IN tray.

Slide the paper guides snugly against

the sheets. Push in the IN tray.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Paper Type: Choose either

Paper

• Print Quality: Choose

• Paper Size: Choose appropriate size

Features Tab

• Orientation: Choose appropriate orientation

• Two-Sided Printing: Unchecked

• Poster Printing: Check this box and choose size

2x2, 3x3

Check

Printing

choose size.

Print your poster.

, or

Poster

, then

4x4

Automatic

Normal

• After printing, trim the edges on each sheet and tape the sheets together.

Plain

Beyond the Basics: Printing Banners

Printing Banners

I should… Then… Guidelines…

Tear off up to 20 sheets.

Tear off and discard the perforated

strips, if any. Pull out the IN tray.

Slide out the paper guides, and remove

all paper from the IN tray. Raise the OUT tray and leave it in the up

position to print your banners. Put the banner paper in the IN tray so

that the unattached edge of the banner paper stack is toward the printer.

Slide the paper guides snugly against

the sheets. Push in the IN tray.

Open the HP Printer Properties dialog

box (see page 7).

Choose HP Print Settings.

Setup Tab

• Banner Printing: Check this box

• Paper Type:

• Print Quality: Choose

• Paper Size: Choose either

297 mm)] or Banner [Letter (8.5 x 11 in.)]

Features Tab

• Orientation: Choose appropriate orientation

• Two-Sided Printing: Unchecked

Print the banner.

HP Banner Paper

Normal

Banner [A4 (210 x

• When printing banners, be sure that the OUT tray is placed in the up position and the IN tray is pushed in.

• For best results, use HP Banner Paper.

• If you are having problems printing a banner, see “Banners aren’t printing correctly” on page 68.

• Depending on the software program you are using to print your banner, you may need to check the HP DeskJet 990C Series Printer Release Notes for specific printing information.

Print Cartridges

Print Cartridge Status

The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wrong print cartridge type. If the problem is low ink, the light will stop flashing when you open the top cover. For any other print cartridge-related problem, the Print Cartridge Status Light will continue to flash.

To check the status of your print cartridges, open the printer’s top cover. The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge Status icons.

Print Cartridge Status Light

Color print cartridge low on ink

Problem with black print cartridge

Problem with color print cartridge

Black print cartridge low on ink

Print cartridges OK

Yellow indicator arrow

Print Cartridges: Print Cartridge Status

Print Cartridge Status

continued

When the Print Cartridge Status Light flashes, open the printer’s top cover and follow the instructions below. For more information on replacing print cartridges, see page 44.

If the arrow points to... It means... To solve the problem...

Problems with print cartridges The print cartridge is either:

• missing

• improperly installed

• the wrong print cartridge for the printer

• defective

Color Black

Print cartridges low on ink Color or black print cartridge is running low

on ink.

Color Black

Print cartridges OK Print cartridges are operational. No problems.

Insert a print cartridge if it is missing.

Remove and reinsert the existing print cartridge.

If there is still a problem, verify that the color cartridge

is an HP C65 black cartridge is an HP 516 cartridge.

If the problem persists, replace the cartridge.

• Consider replacing the color cartridge with an HP C65

• Consider replacing the black cartridge with an HP 516

Series or HP No. 78 cartridge, and the

Series or HP No. 45

Series or HP No. 78 cartridge.

Series or HP No. 45 cartridge.

Replacing Print Cartridges

Warning

Print Cartridges: Replacing Print Cartridges

To Replace a Print Cartridge

1 To access the print cartridge cradle, make sure the OUT tray is

down (1.1) and then press the Power Button (1.2) to turn on the printer.

2 Open the top cover. The cradle moves to an accessible position.

3 Raise the cradle latch.

4 Lift the print cartridge out and discard it.

Cradle latch

1.2

Cartridge

1.1

OUT tray in down position

Note:

numbers carefully. The print cartridge numbers for your printer are:

Note:

cartridge in the cradle until you can replace it. The printer does not print with only one print cartridge in the cradle.

When buying replacement print cartridges, check the part

Black HP 51645 Series or HP No. 45

Tri-Color HP C6578 Series or HP No. 78

When a print cartridge runs out of ink, leave the empty

Keep print cartridges out of the reach of children.

Print Cartridges: Replacing Print Cartridges

5 Remove the replacement print cartridge from its packaging and

carefully remove the protective vinyl tape.

touch the ink nozzles

NOT touch or remove the

Warning

Do NOT

copper contacts

Remove the protective vinyl tape

Do NOT touch the print cartridge ink nozzles or

copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Also, do NOT remove the copper strips; these are required electrical contacts.

6 Push the print cartridge firmly, straight down into the print

cartridge cradle.

7 Close the cradle latch. When the latch is fully closed, you will

hear a click.

8 Load plain white paper in the IN tray.

9 Close the top cover, then a calibration page will print.

Note:

Any time you install a new print cartridge, the printer software prints a calibration page to ensure your print quality. If you are in the middle of printing and stop to change a print cartridge, the software will wait until your printing has completed before it executes the calibration test.

10 If the Print Cartridge Status Light continues to blink after you

install the new print cartridge, check the part number on the print cartridge to ensure you installed the correct one.

Print Cartridges: Storing Print Cartridges

Storing Print Cartridges

To maintain excellent print quality from your print cartridges:

• Keep all print cartridges in their sealed packages, at room temperature (60-78° F or 15.6-26.6° C), until you are ready to use them.

• Once installed, leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged.

• Store unsealed print cartridges in an airtight plastic container.

• Do not unplug the printer until printing is complete and the print cartridge cradles have returned to their home position on the right side of the printer. The print cartridges will dry out if not stored in their home position.

• Do not attempt to reattach the vinyl tape previously removed from the print cartridges. Reattaching the tape will damage the cartridges.

Warning

strip, surge protector, or a wall-mounted outlet switch to turn the printer on and off may cause premature failure.

Only use the Power Button on the front of the printer to turn the printer on and off. Using a power

Cleaning Print Cartridges

When Do You Need to Clean?

Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks.

If You See Missing Lines or Dots

Clean the print cartridges from the HP DeskJet Toolbox by doing the following:

1 Open the HP DeskJet Toolbox. For more

information, see “HP DeskJet Toolbox” on page 13.

2 Click Clean the Print Cartridges and follow the on-screen

directions.

Note:

print cartridge.

Unnecessary cleaning wastes ink and shortens the life of the

Print Cartridges: Cleaning Print Cartridges

diam noft juestk

ed kitft ghocknor

Warning

Caution

If You See Ink Streaks

Clean the print cartridges and the print cartridge cradle by following the instructions below.

1 Open the HP DeskJet Toolbox. For more

information, see “HP DeskJet Toolbox” on page 13.

2 Click Clean the Print Cartridges and follow the

on-screen directions. If this does not prevent streaks, follow the instructions for manually cleaning the print cartridges in the next section.

Caution

Be careful not to get ink on your hands or clothing.

Manually Cleaning the Print Cartridges and Print Cartridge Cradle

In order to properly clean the print cartridges and cradle, you will need distilled or bottled water and cotton swabs or a similar lintfree absorbent material that will not stick to the cartridges.

1 Press the Power Button to turn the printer on, then lift the top

cover.

2 After the print cartridges move into an accessible position,

unplug the power cord from the back of the printer.

Keep new and used print cartridges out of the reach of children.

3 Remove the print cartridges and set them on a piece of paper

with the ink nozzle plate facing up.

Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink

failure, and bad electrical connection. Also, do NOT remove the copper strips; these are required electrical contacts.

Print Cartridges: Cleaning Print Cartridges

4 Manually clean the print cartridges

a. Dip a clean cotton swab into distilled water and squeeze any

excess water from the swab.

b. Clean the face and edges of the print cartridge as shown. Do

NOT wipe the nozzle plate.

Do NOT

nozzle plate

clean

Clean

c. Inspect the cartridge for fibers on the face and edges. If fibers

are still present, repeat the cleaning process.

d. Repeat the cleaning process for the other print cartridge.

Caution

Once you’ve removed the print cartridges, make sure that they are not outside of the print cartridge cradle longer than 30 minutes.

5 Manually clean the print cartridge cradle.

a. Using clean, moistened swabs, wipe the underside of each wall

of the cradle.

b. Repeat until no ink residue is seen on a clean swab.

Cradle wall

6 Reinsert the print cartridges, then close the printer’s top cover.

7 Load paper into the IN tray.

8 Reinsert the electrical power cord into the back of the printer.

9 Print a test page. From the HP Toolbox, click Print a Test Page.

Note:

If streaking still appears, repeat the procedure until the test

printout is clean. You will find additional maintenance tips at:

http://www.hp.com/go/support.

Damage Resulting from Refilling the Print Cartridges

To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP DeskJet printers, including genuine factory-filled HP print cartridges.

Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties.

Print Cartridges: Damage Resulting from Refilling the Print Cartridges

Note:

numbers carefully. The print cartridge numbers for your printer are:

When buying replacement print cartridges, check the part

Black HP 516

Tri-Color HP C6578 Series or HP No. 78

Series or HP No. 45

Troubleshooting Tips

Problems?

It’s frustrating when things go wrong, but the following pages contain tips that can help you determine what the problem is and how to fix it.

• Be sure cable connections are secure.

• Make sure that you are using the right cable for your operating

system.

• Check if your question is similar to those listed here and then

follow the instructions found in that section:

The printer software won’t install, what’s wrong? See pages 51–55.

Why won’t it print? See pages 56–61.

What do the flashing lights mean? See pages 62–64.

Is there a problem with your printout? See pages 65–70.

Is there a problem with your Automatic Two-Sided Printing Module? See pages 71–72.

Is there a problem with infrared (Ir) printing? See pages 73–74.

The printer software won’t install, what’s wrong?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

I inserted a CD, but the computer couldn’t read it.

• The CD wasn’t properly inserted.

• The CD player may be damaged.

• The CD may be damaged.

Reinsert the CD and try again. If this doesn’t solve your problem…

Try inserting a CD that you know works. If that CD doesn’t work, you

may need to replace your CD player. If other CDs work but the printer software CD doesn’t, you may have a

damaged CD. You can download the printer software from an HP web site (see page 75 for web site addresses).

If you don’t have Web access, contact HP Customer Care. See page 77,

to locate the phone number nearest you.

Problems?: Troubleshooting Tips

The printer software won’t install, what’s wrong?

What is the problem? Possible cause To solve the problem…

The software did not install correctly.

You need to uninstall the printer software for any reason.

• There may be a conflict with your virus protection program.

• There may be a conflict with another software program.

• There may be a conflict with a peripheral device connected to the printer.

• Your printer software didn’t install properly.

Continued

Uninstall your printer software.

For Windows 95, 98, 2000, or NT 4.0

Click

990C Series Uninstall

Follow the instructions that appear on your computer screen.

For Windows 3.1x:

Open the

Double-click the

Follow the instructions that appear on your computer screen.

Close any software programs (including virus protection programs) that

are running. Disconnect any peripheral devices that use a parallel printer cable (such

as a scanner or tape back-up system). Reinstall the printer software. See the Quick Start Poster.

If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 77.

Start

HP DeskJet 990C Series

Programs

HP DeskJet 990C Series Uninstall

HP DeskJet 990C Series

program group.

HP DeskJet

icon.

The printer software won’t install, what’s wrong? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

When I connect a USB cable between the printer and my computer, the “New Hardware Wizard” message did not appear.

You may not be using Windows 98 or 2000.

Your USB cable may not be connected properly.

You may not have USB enabled.

Make sure Windows 98 or 2000 is running and your computer is connected using a USB cable. If you do not have Windows 98 or 2000, you need to use a parallel cable.

Disconnect and then reconnect the USB cable from your printer.

Make sure that it is securely attached.

In Windows 98 or 2000, click

Double-click the

Click the

Click the plus ( + ) icon next to the Universal Serial Bus Controller

option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer’s documentation or contact the manufacturer for more information on enabling and setting up USB.

If you cannot enable USB, you can always use a parallel cable to

connect your printer to your computer.

Device Manager

System

icon.

tab.

Start

Settings

Control Panel

Problems?: Troubleshooting Tips

The printer software won’t install, what’s wrong?

What is the problem? Possible cause To solve the problem…

When I connect a USB cable between the printer and my computer, the “New Hardware Wizard” message appeared once, but the printer did not install, and now “New Hardware Wizard” will not appear again.

Installation was cancelled or had an error.

Continued

Select

Double-click on

Click

Browse to the language code folder. For a list of language codes, see

page 86. Double-click the

Click OK.

Click

In the list of ports you want to use with this printer, select

990C/<

Click

Start

Next Next Have Disk Browse

printer serial number>.

Next Next Finish

Settings

Add Printer

. .

, then browse to the printer software CD.

. .

Printers

folder, and then click OK.

Driver

USB/DeskJet

The printer software won’t install, what’s wrong? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

When I connect a USB cable between the printer and my computer, an “Unknown device” message appears.

• Static electricity has built up in the cable between your computer and printer.

• You may have a defective USB cable.

Disconnect the USB cable from your printer.

Unplug the printer from its power cable.

Wait approximately 30 seconds.

Plug the power back into the printer.

Plug the USB cable back into the printer.

If “Unknown device” continues to appear in the “New hardware found”

dialog box, replace the USB cable or use a parallel cable.

Why won’t it print?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

No page came out of the printer.

Power may be off or there may be a loose connection.

You may not have any paper in the IN tray.

The printer’s top cover may be open.

A problem may exist with one of the print cartridges.

The printer may be slow.

The printer is waiting for you to press the Resume Button .

You may have chosen

1200 dpi

2400 x

Make sure the power is on.

Make sure that all cable connections are secure.

Double-check that the media is placed in the IN tray correctly.

Close the printer’s top cover.

If the Print Cartridge Status Light is blinking, lift the printer’s cover, check the Print Cartridge Status. Verify that the print cartridges are installed properly. See page 44.

If the Power Light is blinking, the printer is in the process of printing. Be patient.

If the Resume Light is flashing, press the Resume Button .

Photo Paper Printing

Print your document again.

, select

PhotoREt

instead.

Why won’t it print? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

No page came out of the printer.

(continued)

There may be a paper jam and you are using the Rear Access Door.

There may be a paper jam in the Automatic Two-Sided Printing Module.

Pull the paper out of either the IN tray or the OUT tray.

Press the Resume Button on the front of the printer.

If you were printing labels, make sure a label did not become unglued

from the label sheet while going through the printer. If the paper jam has cleared, print your document again.

If the paper jam hasn’t cleared, open the Rear Access Door by turning

the knob (counter-clockwise) and removing the door. Pull the jammed paper out of the printer, then replace the Rear Access

Door. Print your document again.

Turn your printer off.

Press the button on top of the Automatic Two-Sided Printing Module

and lower the access door. Pull the jammed paper out of the Module, then close the access door.

Turn your printer back on.

Print your document again.

Why won’t it print? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

No page came out of the printer.

(continued)

There is a paper jam in the back of the printer and the Automatic TwoSided Printing Module is attached.

The Rear Access Door or the Automatic Two-Sided Printing module may be missing.

Turn your printer off.

Simultaneously press the release buttons, located on each side of the

Automatic Two-Sided Printing Module, to remove the Module. Pull the jammed paper out of the printer, then replace the Module (see

page 20). Turn your printer back on.

Print your document again.

Attach either the Rear Access Door or the Automatic Two-Sided Printing

Module to the back of the printer. Print your document again.

Why won’t it print? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

A blank page came out of the printer.

My printer is connected with a USB cable through another USB device or a hub and when I try to print I get a message saying “There was an error writing to <name of USB port>.”

You may be out of ink.

You may have forgotten to remove the vinyl tape from the print cartridge.

You may be trying to print a fax.

Your printer may not be getting good data from the other device or hub.

Lift the printer cover and check the Print Cartridge status icons to make

sure you are not out of ink. See “Print Cartridge Status” on page 42. If you are out of ink, replace the print cartridge. See “Replacing Print

Cartridges” on page 44.

Make sure you have removed the protective piece of vinyl tape on each of the print cartridges. See “Replacing Print Cartridges” on page 44.

Save the fax in a graphic format, such as TIFF.

Place it in a word processing document and print it from there.

Connect the printer directly to the USB port on the computer.

Why won’t it print? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

I have a USB cable, and when I try to print I get a message saying “There was an

You may not have plugged your USB cable in before installing the software.

error writing to LPT1.”

The printer is really slow. Your computer may have less than

minimum system requirements.

Too many software programs may be running at the same time.

Disconnect the USB cable from your printer.

Uninstall your printer software.

Click

990C Series Uninstall

Follow the instructions that appear on your computer screen.

Reconnect the USB cable to your printer. The USB installation screen

Start

Programs

HP DeskJet 990C Series

HP DeskJet

should appear again. Reinstall the printer software. See the Quick Start Poster.

Check the amount of RAM and processor speed in your computer. See

“System Requirements” on page 85. Free up some space on your hard drive. Having less than 100MB of free

space on your computer’s hard drive can mean longer processing times.

Close all unnecessary software programs.

Why won’t it print? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

The printer is really slow. (continued)

The printer will not turn on (all button lights are off).

You may be using outdated printer software.

You may be printing a complex document containing graphics or photographs.

• You may have chosen

1200 dpi

• You may be trying to print a photo.

cable and other USB devices are in use.

The Paper Type option may be set to

Automatic

The printer may have drawn too much power.

You may be using a USB

2400 x

Check the printer driver you are using. Check HP’s web site for the most recent software updates (see page 75 for web site addresses).

Be patient. Large, complex documents containing graphics or photographs print slower than text documents.

• In

Photo Paper Printing

then print your document again.

• If you have selected PhotoREt, are using a parallel cable, and are having trouble printing, enable hardware ECP to speed photo printing.

Open the

Click on the

Check

Apply your changes and try printing your photo again.

Attach the printer’s USB cable directly to the computer, rather than to a

hub (if one is being used). Avoid using other devices attached to the hub while printing.

When the paper type is set to print job to determine the appropriate paper type. This may take a few seconds. To avoid this, choose a specific paper type rather than using the default Automatic setting. See “Setup Tab” on page 8.

Disconnect the printer from the power cord for approximately 10 seconds. Reconnect the power cord and turn on the printer using the Power button.

HP DeskJet Toolbox

Configuration

Attempt to Use Hardware ECP

, select

Automatic

PhotoREt

(see page 13).

tab.

instead of

, the printer scans the first page of a

2400 x 1200 dpi

What do the flashing lights mean?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

The Power Light is flashing.

The Resume Light is flashing.

Your printer may be receiving data. Be patient. The light will stop flashing when the printer has finished receiving

data.

You may be out of paper.

There may be a paper jam and you are using the Rear Access Door.

Insert paper.

Press the Resume Button .

Pull the paper out of either the IN tray or the OUT tray.

Press the Resume Button on the front of the printer.

If you were printing labels, make sure a label did not become unglued

from the label sheet while going through the printer. If the paper jam has cleared, print your document again.

If the paper jam hasn’t cleared, open the Rear Access Door by turning

the knob (counter-clockwise) and removing the door. Pull the jammed paper out of the printer, then replace the Rear Access

Door. Print your document again.

What do the flashing lights mean? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

The Resume Light is flashing. (continued)

The Print Cartridge Status Light

is flashing.

There may be a paper jam and the Automatic Two-Sided Printing Module is attached.

You may be printing a two-sided document manually and the first side has finished printing.

The top cover may be open. Close the top cover.

There may be a problem with one of the print cartridges.

Turn your printer off.

Press the button on top of the Automatic Two-Sided Printing Module

and lower the access door. Pull the jammed paper out of the Module, then close the access door.

Turn your printer back on.

Print your document again.

Follow the on-screen directions for how to insert the paper.

Press the Resume Button .

See “Print Cartridge Status” on page 42.

What do the flashing lights mean? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

All of the upper lights are flashing.

The infrared light is flashing. The infrared lens of a laptop or

The printer may need to be reset.

notebook computer may be aligned with the infrared lens of the printer. This indicates that a connection has been established between the two devices.

Press the Power Button to turn the printer off. Then press the Power

Button again to turn the printer back on.

If that doesn’t solve the problem, press the Power button to turn the

printer off. Unplug the printer.

Plug the printer back in.

Press the Power Button to turn the printer on.

Position the laptop or notebook:

• More than 3 feet (1 meter) from the printer.

• So its infrared lens is not aligned with the infrared lens on the printer (there should be more than a 30-degree total angle between the two lenses).

Is there a problem with your printout?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Parts of the document are missing or are in the wrong place.

The document printed at an angle or is off-center.

You may have selected the wrong paper orientation.

You may have selected the wrong paper size.

You may have selected the wrong margins.

You may have accidentally left

Poster Printing

You may have incorrectly scaled text or graphics.

Paper may not be loaded correctly.

on.

Make sure you have selected the correct orientation (portrait or landscape) on the

Features

Make sure you have selected the correct paper size in the “Setup Tab” on page 8.

Make sure the margins are within the printable area. See “Minimum Printing Margins” on page 85.

Uncheck

Make sure text or graphics are scaled correctly using Scale to Fit on the

tab. See “Setup Tab” on page 8.

Setup

Make sure the media is correctly oriented in the IN tray.

Make sure the paper guides fit snugly against the media.

tab. See “Features Tab” on page 9.

Poster Printing

in the

Features

tab. See

Setup

tab. See “Features Tab” on page 9.

Is there a problem with your printout? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Print quality is poor. You may be running out of ink.

You may not be using the best media.

You may be printing on the wrong side of the media.

You may not have selected the correct paper type in the printer software.

You may be printing in Draft mode. Click

You may be printing in grayscale. Clear the

Check the print cartridges status. See “Print Cartridge Status” on

page 42.

If you are running out of ink, replace the print cartridge. See “Replacing

Print Cartridges” on page 44.

• Make sure that you are using media intended for HP DeskJet printers.

• Print quality is dramatically improved if you print on paper specifically designed for a certain output (photographs, for example), rather than using plain paper.

Make sure that the media is loaded print side down.

Make sure that you have selected the correct paper type in the See “How to Print” on page 6.

Normal

page 8.

“Advanced Tab” on page 10.

Print in Grayscale

instead of Draft on the

Best

check box on the

tab. See “Setup Tab” on

Setup

Advanced

tab. See

Setup

tab.

Is there a problem with your printout? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Print quality is poor.

(continued)

You may need to clean the print cartridges.

You may have forgotten to remove the vinyl tape from the print cartridge.

Your print cartridges may be out of alignment.

If you have smearing, you may be using too much ink.

See “Cleaning Print Cartridges” on page 46.

Make sure that you have removed the protective piece of vinyl tape on each of the print cartridges. See “Replacing Print Cartridges” on page 44.

If the color and black ink aren’t lining up on the printed page, go to the

Printer Services

“HP DeskJet Toolbox” on page 14.

Click

Normal

on page 8.

Reduce the amount of ink by going to the

Ink Volume

Increase the dry time by going to the

slider. See “Advanced Tab” on page 10.

Time

tab of the

Draft

slider. See “Advanced Tab” on page 10.

HP Toolbox

instead of Best on the

and click

Advanced

Calibrate the Printer

tab. See “Setup Tab”

Setup

tab and using the

. See

Dry

Problems?: Troubleshooting Tips

Is there a problem with your printout?

What is the problem? Possible cause To solve the problem…

Banners aren’t printing correctly.

You may have forgotten to raise the OUT tray.

You may have forgotten to select

Banner

You may have problems with the paper.

You may have problems with your banner software.

Continued

in the printer software.

Make sure that the OUT tray is up.

Make sure that you have selected on page 8.

• If several sheets feed into the printer together, unfold and refold the paper.

• If paper doesn’t feed into the printer correctly, be sure that the unattached edge of the banner paper stack is toward the printer (see page 41).

• If the paper creases going through the printer, the paper might be unsuitable for banner printing.

For Windows 95, 98, 2000, and NT 4.0

• If gaps in the printing appear at the ends of the sheets, the problem might be with your software program. See Release Notes by clicking

Programs

For Windows 3.1x

• If gaps in the printing appear at the ends of the sheets, the problem might be with your software program. See the Release Notes in the HP DeskJet 990C Series Program Group.

on the

Banner

DeskJet 990C Series

tab. See “Setup Tab”

Setup

Start

Is there a problem with your printout? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Photos aren’t printing correctly.

The document didn’t print using the selected default print settings.

You may not have inserted the photo paper correctly.

The photo paper may not be fully engaged.

You may not have selected the appropriate paper type or paper size.

You may not have selected print quality.

The printer’s default print settings may be different from the application’s print settings. In this situation, the application’s print settings will be used.

Best

Insert the photo media glossy side down.

Insert the photo paper as far as it will go into the IN tray.

Make sure that the paper guides rest snugly against the photo paper.

Go to the

Select an HP Photo Paper as the

Select the appropriate sized photo paper as the

Go to the

Select

Select the appropriate print settings within the application. See “How to Print” on page 6.

Best

tab in the printer software. See “Setup Tab” on page 8.

Setup

Paper Type.

Paper Size.

tab in the printer software. See “Setup Tab” on page 8.

Setup

print quality.

Is there a problem with your printout? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

The print quality is different if the paper type is set to

Automatic

specific paper type.

Automatic

type, but the printer does not use the optimal paper mode.

Automatic

type, but when preparing to print, the printer spits out the paper.

Paper falls to the floor after printing.

rather than the

is set as the paper

When the paper type is set to

Automatic

automatically set to the paper type is set to a specific paper type, the default print quality may be something different.

The paper may be marked, scratched, or wrinkled.

The paper may be letterhead or stationary with a preprinted pattern at the top edge.

The paper may be dark in color or contain metallic fibers.

The printer may have been placed in direct sunlight, overwhelming the Automatic Paper-Type Sensor.

The OUT Tray Extension may not be pulled out.

, the print quality is

Normal

. When

After selecting a paper type, choose the desired print quality. See “Setup Tab” on page 8.

The Automatic Paper-Type Sensor is less accurate if paper is damaged in any way. Make sure the paper is clear and free of scratches or wrinkles.

The Automatic Paper-Type Sensor always sets this type of letterhead or stationary to Plain Paper. Manually select the appropriate paper type. See “Setup Tab” on page 8.

The Automatic Paper-Type Sensor may set this type of media to Plain Paper. Manually select the appropriate paper type. See “Setup Tab” on page 8.

Move the printer out of direct sunlight.

Gently pull out the OUT Tray Extension. When your print job finishes, push the OUT Tray Extension back into its storage slot. See “OUT Tray” on page 5.

Is there a problem with your Automatic Two-Sided Printing Module?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

In the Two-Sided Printing section of the Features tab, the

Automatic

In the Two-Sided Printing section of the Features tab, you can’t select the option.

When

Printing

Features tab, the paper size automatically changes.

option is missing.

Automatic

Automatic Two-Sided

is selected in the

The Automatic Two-Sided Printing Module is not enabled in the Toolbox.

You may have selected an unsupported paper type or size in the

The paper size selected in the

Setup

Automatic Two-Sided Printing Module.

tab.

Setup

tab is not supported by the

Go to the

Tool box” on pag e 1 3.

Check

Go to the

“Features Tab” on page 9. Select

Choose a content size option and click OK.

Make sure

In the supported by the Automatic Two-Sided Printing Module. See “Automatic Two-Sided Printing Module Specifications” on page 83.

In the Automatic Two-Sided Printing Module. See “Automatic Two-Sided Printing Module Specifications” on page 83.

Configuration

Automatic Two-Sided Printing Module

Features

Two-Sided Printing

Automatic

tab, make sure you have selected a paper type and size

Setup

tab, make sure you have selected a paper size supported by the

Setup

tab of the HP DeskJet Toolbox. See “HP DeskJet

and click

tab of the HP Printer Properties dialog box. See

is selected.

Apply

Is there a problem with your Automatic Two-Sided Printing Module? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Automatic Two-Sided Printing was selected, but printing is only on one side of the paper.

The binding margin appears in the wrong place.

The application you are using to print supports only manual twosided printing. It does not support Automatic Two-Sided Printing.

You have the paper type and are using a media type that is not supported by the Automatic Two-Sided Printing Module.

You are using a media size that is not supported by the Automatic Two-Sided Printing Module.

You may not have chosen the correct paper orientation.

Automatic

selected as

Print using the manual two-sided printing feature. See “Manual Two-Sided Printing” on page 31.

Switch to a media type supported by the Automatic Two-Sided Printing Module or use manual two-sided printing. See “Automatic Two-Sided Printing Module Specifications” on page 83 or “Manual Two-Sided Printing” on page 31.

Switch to a media size supported by the Automatic Two-Sided Printing Module or use manual two-sided printing. See “Automatic Two-Sided Printing Module Specifications” on page 83 or “Manual Two-Sided Printing” on page 31.

Check the orientation for Two-Sided Printing—either Tab” on page 9.

Features

tab to ensure you have chosen the correct paper

Book

Tabl et

. See “Features

Is there a problem with infrared (Ir) printing?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

A connection cannot be established or the transmission seems to be taking longer than usual.

The device from which you are trying to print may not be IrDAcompliant.

Your laptop or notebook may not be configured for infrared.

The infrared driver may not be installed on your laptop or notebook.

Infrared may not be enabled on your laptop or notebook.

An infrared port may not be selected on your laptop or notebook.

The device from which you are trying to print and the printer are not positioned properly.

Make sure the device is IrDA-compliant; look for an IrDA symbol or refer to the user’s guide for the device.

Make sure your laptop or notebook is configured for infrared. See “Setting up a Laptop or Notebook for Infrared” on page 23.

Make sure the infrared driver is installed. The infrared driver can be found on the Microsoft Windows 98/2000 software CD or downloaded from the Microsoft web site at:

www.microsoft.com

Make sure that infrared is enabled on your laptop or notebook. See “Enabling Infrared” on page 23.

Select an infrared port. See “Preparing to Print” on page 24.

• Position the device from which you are printing up to 3 feet (1 meter) from the printer and within a 30-degree total angle from the printer’s infrared lens.

• Make sure the path between the two infrared devices is clear of obstacles.

• Make sure the two infrared lenses are clean—free from dirt and grease.

http://

Is there a problem with infrared (Ir) printing? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

A connection cannot be established or the transmission seems to be taking longer than usual. (continued)

The printer prints only part of a page or document.

Your Palm Pilot is only able to print a single calendar appointment.

Bright lights may be interfering with the signal.

The device from which you are printing may have been moved out of range of the printer’s infrared lens.

Your Palm Pilot may not have a printing application installed.

• Make sure that no bright light of any type is shinning directly into either infrared lens.

• Position the device from which you are printing closer to the infrared lens on the printer.

Try to realign the devices within approximately 3–30 seconds. If the print job does not resume, you must begin the printing process again.

A printing application must be installed in order to print more than one calendar appointment at a time.

HP Customer Care

Problems?: HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care’s award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need—and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer Care

Online is a great place to go for answers to questions about your

HP products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

English:

French:

German:

Japanese:

Korean:

Portuguese:

Simplified Chinese:

Spanish:

Swedish:

Traditional Chinese:

http://www.hp.com/go/support

http://www.hp.com/cposupport/fr

http://www.hp.com/cposupport/de

http://www.jpn.hp.com/CPO_TC/eschome.htm

http://www.hp.co.kr/go/support

http://www.hp.com/cposupport/pt

http://www.hp.com.cn/go/support

http://www.hp.com/cposupport/es

http://www.hp.com/cposupport/sv

http://support.hp.com.tw/psd

To choose your country or language, access HP Customer Care

Online at http://www.hp.com/apcpo-support/regional.html.

From there you can link to HP Customer Care User Forums and

HP Customer Care Email. Go to the page for your product (for

example, HP DeskJet 990C) and then choose Connect with HP.

Problems?: HP Customer Care

HP Customer Care Online

continued

HP Customer Care User Forums

They’re friendly. They’re informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions. To send an email, go to

http://contact.external.hp.com/support/menu/menu-post.html.

Printer Software Updates

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows operating systems. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

• Download the printer software by accessing the HP Customer

Care Online web site. See “HP Customer Care Online” on page 75

for the addresses of the HP web sites.

• If you are using Windows 95, 98, or 3.1x and need diskettes rather than a CD, you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD-ROM drive. Be sure to take along at least 6 blank diskettes. To create the diskettes, begin the printer software installation. When the opening screen appears, select Make

diskettes of your printer software and follow the on-screen

instructions.

• If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive or access to HP Customer Care

Online, you can order the printer software on 3.5-inch diskettes

by calling (661) 257-5565 (nominal shipping and handling charge may apply). Bonus software that may be provided on the CD will not be provided on diskettes.

Problems?: HP Customer Care

• If you are in the U. S. and need a software update, you can download the printer software from HP’s web site at: http://www.hp.com/go/support. If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs or diskettes plus shipping.

• If you are outside the U.S. and cannot download the driver from

HP Customer Care Online (see page 75), call the HP Customer Care Center (see page 77) nearest you.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call

the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s limited warranty period. Beyond the warranty period, repairs are charged on a time and materials basis.

HP Customer Care by Phone

Within one year from the time of your purchase, telephone support is provided to you free of charge. However, if you are calling long distance, long-distance charges may apply.

Before placing a call for help, please make sure that:

1 You have checked your Quick Start Poster and this User’s Guide for

installation and troubleshooting tips.

2 You have checked HP Customer Care Online (see page 75) for

product help.

If you cannot solve your problem using the above, then call an HP service technician while you’re in front of your computer and

printer.

Problems?: HP Customer Care

Before you call, be sure you have the following information:

- Your printer’s serial number (the label is on the bottom of the printer).

_________________________________________

- Your printer’s model number (the label is on the front of the printer).

_________________________________________

- The model of the computer.

_________________________________________

- The version of the printer software and software program (if applicable). To find your printer software version, go to the HP DeskJet toolbox, click on the printer icon in the title bar, then select About from the drop-down menu.

_________________________________________

Then we can help you with your questions immediately!

See the list below, or refer to HP’s web sit at:

http://www.hp.com/cposupport/mail_support.html for your

country’s HP Customer Care Center phone number:

• Argentina (541) 778-8380

• Australia +61 3 8877 8000

• Austria +43 (0) 711 420 10 80

• Belgium (Dutch) +32 (0)2 62688 06

• Belgium (French) +32 (0)2 62688 07

• Brazil 011 829-6612

• Canada (905) 206-4663

• Chile 800 36 0999

• China +86 (0) 10 6564 5959

• Czech Republic +42 02 6130 7310

• Denmark +45 (0) 39 29 4099

• English International +44 (0) 171 512 5202

• Finland +358 (0) 203 4 7 288

• France +33 (0) 143623434

• Germany +49 (0) 180 52 58 143

• Greece +30 (0) 1 619 64 11

•Hong Kong (800) 96 7729

• Hungary +36 (0) 1382 1111

• India +91 11 682 60 35

• Indonesia +62 (21) 350 3408

• Ireland +353 (0) 1662 5525

• Israel +972-(0)-9-9524848

• Italy +39 (0) 2 264 10350

• Japan 03-3335-8333

Problems?: HP Customer Care

• Korea +82 (2) 3270 0700

• Korea, outside Seoul 080 999 0700

• Malaysia +60 (3) 2952566

• Malaysia, Penang 1 300 88 00 28

• Mexico 01 800 472 6684

• Netherlands +31 (0) 20 606 8751

• New Zealand +64 (9) 356-6640

• Norway +47 22 116299

• Philippines +66 (2) 867 3551

• Poland +48 22 519 06 00

• Portugal +351 21 317 6333

• Republic of South Africa, inside RSA 086 000 1030

• Republic of South Africa, outside RSA +27-11 258 9301

• Russia, Moscow +7 095 797 3520

• Russia, St. Petersburg +7 812 346 7997

• Singapore +65 272 5300

• Spain +34 9 02321 123

• Sweden +46 (0) 8 6192170

• Switzerland +41 (0) 84 8801111

• Taiwan +886 2-2717-0055

• Thailand +66 (2) 661 4011

• Turkey +90 (0) 212 221 6969

• United Kingdom +44 (0) 207 512 5202

• U.S. (208) 344-4131

• Venezuela 800 47 888

• Vietnam +84 (0) 8 823 4530

After the Free Phone Support Period

You can still get help from HP for a fee. Prices are subject to change without notice. the internet is still available for free!

• For quick questions in the United States only, call (900) 555-1500. The charges are $2.50 per minute and begin when you connect with a service technician.

• For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.

• If, during your phone call, it is determined that your printer requires repair and you are within your printer’s Limited Warranty period (see the “Limited Warranty Statement” in your

Manual

However, for countries where the above toll-free phone numbers are not available, the regular long-distance charges may apply.

HP Customer Care Online

help (see page 75) on

Reference

), you will not be charged for the phone support service.

Extended Warranty Options

If you would like to extend your printer coverage beyond the limited warranty period, you have the following options:

• Consult your reseller to get extended coverage.

• If your reseller does not offer service contracts, please call HP directly and ask about our HP Service Agreements. In the U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For HP Service Agreements outside the U.S. and Canada, contact your local HP Sales Office.

Problems?: HP Customer Care

More About Your Printer

Specifications

DeskJet 990Cxi model no. C6455A DeskJet 990Cse model no. C6455B

Black Text Print Speed

Draft: Up to 17 pages per min.

Mixed Text with Color Graphics Print Speed

Draft: Up to 13 pages per min.

Black TrueType™ Text Resolution (depends on paper type)

Draft: 300 x 300 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi

Color Resolution (depends on paper type)

Draft: 300 x 300 dpi Normal: PhotoREt Best: PhotoREt

Photo Paper Printing Resolution

PhotoREt 2400 x 1200 dpi

✽

Approximate figures. Exact speed will vary depending on the paper type, system configuration, software programs, and document complexity.

✽

Print Technology

Drop-on-demand thermal inkjet printing

Software Compatibility

MS Windows compatible (3.1x, 95, 98, 2000, and NT 4.0) MS-DOS software programs

Duty Cycle

5,000 pages per month

Memory

8MB built-in RAM

Buttons/Lights

Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light Infrared Light

I/O Interface

Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus IrDA version 1.1, 4 Mbps

Dimensions

With Automatic Two-Sided Printing Module: 440 mm wide x 196 mm high x 435 mm deep

17.32 in wide x 7.72 in high x 17.13 in deep

Without Automatic Two-Sided Printing Module: 440 mm wide x 196 mm high x 375 mm deep

17.32 in wide x 7.72 in high x 14.76 in deep

Weight

With Automatic Two-Sided Printing Module:

6.65 kg (14.65 lb) without print cartridges

Operating Environment

Maximum operating conditions:

Temperature: 41 to 104 Humidity: 15 to 80% RH noncondensing

Recommended operating conditions for best print quality:

Temperature: 59 to 95 Humidity: 20 to 80% RH noncondensing

Storage conditions:

Temperature: -40 to 140

F, 5 to 40°C

F or 15 to 35°C

F, -40 to 60°C

Power Consumption

2 watts maximum when off 4 watts average non-printing 40 watts average when printing

More About Your Printer: Specifications

Power Requirements

Input Voltage: 100 to 240 VAC (±10%) Input Frequency: 50/60 Hz (+3 Hz)

Automatically accommodates the worldwide range of AC line voltages and frequencies.

Declared noise emissions in accordance with ISO 9296

Sound power level, LWAd (1B=10dB):

6.0 B in normal mode.

Sound pressure level, LpAm (bystander positions): 47 dB in normal mode.

Alignment

Skew: +/- .006 mm/mm (.006 in/in) on plain paper

+/- .012 mm/mm (.012 in/in) on HP transparency films

Media Weight

Paper:

U.S. Letter Legal

Envelopes: 75 to 90 g/m Cards: Up to 200 g/m Banner Paper: 60 to 90 g/m

60 to 90 g/m2 (16 to 24 lb) 75 to 90 g/m2 (20 to 24 lb)

(20 to 24 lb)

(110 lb index max)

(16 to 24 lb)

Media Handling Media Size

Sheets: up to 150 Banners: up to 20 sheets Envelopes: up to 15 Cards: up to 45 cards Greeting cards: up to 5 cards Transparencies: up to 30 Labels: up to 20 sheets of labels (use only

U.S. letter- or A4-sized sheets) Photo paper: up to 20 sheets OUT tray capacity:

Draft: Normal: Best:

up to 35 sheets

up to 50 sheets

Paper:

U.S. Letter Legal Executive A4 A5 B5-JIS

User Defined:

Width Length

Banner:

U.S. Letter A4

Envelopes:

U.S. No. 10 Invitation A2 DL C6

Index/Greeting Cards: 76 x 127 mm (3 x 5 in.)

A6: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels:

U.S. Letter A4

Transparencies:

U.S. Letter A4

Photo (with tear-off tab) 102 x 152 mm (4 x 6 in.)

216 x 279 mm (8.5 x 11 in.) 216 x 356 mm (8.5 x 14 in.) 184 x 279 mm (7.25 x 10.5 in.) 210 x 297 mm 148 x 210 mm 182 x 257 mm

77 to 216 mm (3.0 to 8.5 in.) 127 to 356 mm (5.0 to 14 in.)

216 x 279 mm (8.5 x 11 in.) 210 x 297 mm

105 x 241 mm (4.3 x 9.5 in.) 111 x 146 mm (4.37 x 5.75 in) 220 x 110 mm 114 x 162 mm

102 x 152 mm (4 x 6 in.) 127 x 203 mm (5 x 8 in.)

216 x 279 mm (8.5 x 11 in.) 210 x 297 mm

More About Your Printer: Specifications

Automatic Two-Sided Printing Module Specifications

Automatic Two-Sided Printing Module model no. C6463A

Duty Cycle

5,000 sides of pages per month

Dimensions

324 mm (12.75 in.) long x 133 mm (5.25 in.) wide x 111 mm (4.37 in.) high

Weight

0.79 kg (1.75 lbs.)

Declared noise emissions in accordance with ISO 9296

Sound power level, LWAd (1B=10dB):

6.1 B in normal mode. Sound pressure level, LpAm (bystander positions): 48 dB in normal mode.

Media Weight

Letter and A4 paper: 60 to 90 g/m2 (16 to 24 lb.) Cards: up to 160 g/m2 (90 lb. index maximum)

Minimum Printing Margins

Letter and Executive: Left and right margins 0.25 in. (6.4 mm)

Top and bottom margins 0.46 in. (11.7 mm)

A4-size: Left and right margins 3.4 mm (0.134 in.)

Top and bottom margins 11.7 mm (0.46 in.)

A5, B5, 5 x 8 in. Card, and User Defined Size: Left and right margins 3.17 mm (0.125 in.)

Top and bottom margins 11.7 mm (0.46 in.)

Media Size

Paper:

Letter 8.5 x 11 in. (216 x 279 mm) Executive 7.25 x 10.5 in. (184 x 279 mm) A4 (210 x 297 mm) A5 (148 x 210 mm) B5 (182 x 257 mm)

Cards:

5 x 8 in. (127 x 203 mm)

User Defined Size:

Minimum 100 mm x 148 mm

3.94 in x 5.83 in.

Maximum 216 mm x 297 mm

8.5 in x 11. 7 in.

Media Type

Plain paper HP Bright White Inkjet Paper

Letter-size, 500 sheets C1824A A4-size, 500 sheets C1825A Letter-size, 250 sheets C5976B A4-size, 250 sheets C5977B

HP Photo Quality Inkjet Paper, Matte Finish Letter-size, 100 sheets C7007A

HP Photo Quality Inkjet Paper, Semi Gloss Letter-size, 25 sheets C6983A

A4-size, 25 sheets (Europe) C6984A A4-size, 25 sheets (Asia) C7006A

HP Premium Inkjet Heavyweight Paper A4-size, 100 sheets C1853A

✻

More About Your Printer: Specifications

HP Felt-textured Greeting Card Paper, Ivory/ Half-fold

Letter-size, 20 sheets, 20 envelopes

HP Professional Brochure & Flyer Paper, Two-Sided Gloss Letter-size, 50 sheets C6817A

A4-size, 50 sheets (Europe) C6818A A4-size, 50 sheets (Asia) C6819A

HP Professional Brochure & Flyer Paper, Two-Sided Matte Finish

Letter-size, 50 sheets C6955A

✻

Media availability varies by country.

Note: The “HP Photo Paper, Two-Sided, Satin/Glossy” and “HP Glossy Greeting Cards, White Half-fold” paper types are not supported by the Automatic Two-Sided Printing module due to longer dry times.

C6828A

Infrared Printing Specifications

Range

3 feet (1 meter) 30 degree cone

Supported Operating Systems

Some of the operating systems supported by infrared include:

Windows 2000 Windows 98 Windows CE Palm

Supported Devices

Some of the devices supported by infrared include:

Laptop or notebook computers with infrared capability (including the HP Omnibook) Some Personal Digital Assistants (including the Palm product line) Some Windows CE devices (including the HP Jornada) Digital cameras with infrared capability and the JetSend program (including the HP PhotoSmart) Cellular phones with infrared capability

Supported Protocols

IrLPT JetSend OBEX

More About Your Printer: System Requirements

Minimum Printing Margins

The printer cannot print outside a certain area of the page, so you must make sure the contents of your document fall within the printable area. When you use nonstandard paper sizes and select

User Defined Paper Size setting from the Setup tab on the HP

Printer Properties dialog box, the paper width must be between 77 and 215 mm (3 and 8.5 inches) and the paper length must be between 127 and 356 mm (5 and 14 inches).

Paper Size

A4 Paper 3.4 mm (0.134 in.) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

Letter, Legal, and Executive Paper

A5, B5, and User Defined Paper Size

Cards (3x5 in, 4x6, 5x8, and A6)

Hagaki postcards 3.2 mm (0.125 in.) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

Envelopes 3.2 mm (0.125 in,) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

Banners: A4 (210 x 297 mm, 8.27 x 11.7 in.)

Banners: Letter (8.5 x 11 in.)

Photo with tear-off tab 112 x 152 mm (4 x 6.5 in.)

Left and Right

Margins

6.4 mm (0.25 in.) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

3.2 mm (0.125 in.) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

3.4 mm (0.134 in.) 0.0 mm (0.00 in.) 0.0 mm (0.00 in.)

6.4 mm (0.25 in.) 0.0 mm (0.00 in.) 0.0 mm (0.00 in.)

3.2mm (0.125 in.) 3.2mm (0.125 in.) 3.2mm (0.125 in.)

To p

Margin

Bottom

Margin

System Requirements

Be sure your computer meets the following system requirements:

Operating System

Microsoft Windows 2000 Pentium 133 MHz 64 MB 40 MB

Microsoft Windows 95, 98 or NT 4.0

Windows 3.1

MS-DOS Version 3.3 or greater

✻

If you are printing photographs, you will need at least 100 MB of free hard disk space. If you are

printing at 2400 x 1200 dpi, you will need at least 400 MB of free hard disk space.

Minimum Processor

Speed

Pentium 66 MHz 32 MB 40 MB

Pentium 66 MHz 8 MB 40 MB

486 Processor 4 MB 5MB

Required

RAM

Required Free

Hard-disk Space

✻

Note: DOS margins can vary. See the manual for your specific DOS program for more information.

Language Codes

Language Code

Bahasa Indonesia bin Bulgaria bul Chinese, Simplified chs Chinese, Traditional cht Czech csy Danish dan German deu English enu Spanish esm Finnish fin French fra Hungarian hun Italian ita Japanese jpn Kazakh kzh Kore an kor Dutch nld Norwegian non Polish plk Portuguese ptb Russian rus Swedish svc Thai tha

More About Your Printer: Language Codes

Supplies and Accessories

For ordering information see page 91.

More About Your Printer: Supplies and Accessories

Part Name Part Number

Interface Cables

HP IEEE 1284-Compliant Parallel Interface Cable (with

computer port and one 1284-B connector for the printer port

2-meter length 3-meter length

HP USB-Compliant Interface Cable

Print Cartridges

Black

Tri-color

Power Cords

U.S., Canada, Brazil, Latin America, Saudi Arabia

Japan

Singapore, Malaysia, Hong Kong

South Africa

India

Argentina

Australia

China, Taiwan, Philippines

Kore a

Europe, Jordan, Lebanon, North Africa, Israel, Russia, Baltic countries, Thailand, Indonesia, Caribbean, Latin America

U.K., Middle East

one 1284-A connector for the

)

C2950A C2951A

C6518A

HP 51645 Series or HP No. 45

HP C6578 Series or HP No. 78

8120-8900

8121-0021

8121-0026

8121-0020

8121-0025

8121-0019

8121-0018

8121-0024

8121-0017

8121-0023

8121-0022

Part Name Part Number

Other Replaceable Parts

DJ990C Series Printer Cleanout Access Door Assembly

Accessories

HP Two-Sided Printing Accessory (not available in all countries)

C6426-60038

C6463A

More About Your Printer: Supplies and Accessories

Printer Quick Start Posters, Reference Manuals, and Network Guides

Most HP printer documentation is available for viewing and printing at http://www.hp.com/go/support

Language

Arabic C6455-90074

Bahasa Indonesia C6455-90076

Bulgarian C6455-90075

Croatian C6455-90072

Czech C6455-90072

Danish C6455-90070

Dutch C6455-90074

English

Estonian C6455-90075

Finnish C6455-90070

French

German C6455-90074

Greek C6455-90075

Hebrew C6455-90075

Hungarian C6455-90072

Italian C6455-90074

Japanese C6455-90076

Kazakh C6455-90075

Korean C6455-90077

Quick Start

Poster

Request numbers with order

Part Numbers

Reference

Manual

C6455-90060 C6455-90050

C6455-90066 C6455-90056

C6455-90064 C6455-90054

C6455-90063 C6455-90053

C6455-90062 C6455-90052

C6455-90060 C6455-90050

C6455-90064 C6455-90054

C6455-90062 C6455-90052

C6455-90061 C6455-90051

C6455-90064 C6455-90054

C6455-90063 C6455-90053

C6455-90060 C6455-90050

C6455-90066 C6455-90056

C6455-90064 C6455-90054

C6455-90065 C6455-90055

Network

Guide

Part Numbers

Language

Lithuanian C6455-90075

Norwegian C6455-90070

Polish C6455-90072

Portuguese

Romanian C6455-90072

Russian/Cyrillic C6455-90075

Simplified Chinese C6455-90077

Slovakain C6455-90072

Slovenian C6455-90072

Spanish

Swedish C6455-90070

Thai C6455-90077

Traditional Chinese C6455-90077

Turkish C6455-90072

Quick Start

Poster

Request numbers with order

Reference

Manuals

C6455-90064 C6455-90054

C6455-90062 C6455-90052

C6455-90063 C6455-90053

C6455-90064 C6455-90054

C6455-90065 C6455-90055

C6455-90063 C6455-90053

C6455-90062 C6455-90052

C6455-90065 C6455-90055

C6455-90063 C6455-90053

Network

Guide

Paper and Other Media

Availability of special media varies by country.

More About Your Printer: Supplies and Accessories

Paper Type/Description Part Number

HP Bright White InkJet Paper

A4 (210 x 297 mm), 250 sheets A4 (210 x 297 mm), 500 sheets U.S. letter, 250 sheets U.S. letter, 500 sheets

HP Premium InkJet Paper

A4 (210 x 297 mm), 200 sheets U.S. letter, 200 sheets

HP Premium InkJet Heavyweight Paper

A4 (210 x 297 mm), 100 sheets C1853A

HP Professional Brochure & Flyer Paper, Two-Sided Matte Finish

U.S. letter, 50 sheets C6955A

HP Professional Brochure & Flyer Paper, Two-Sided Gloss

Asian A4 (210 x 297 mm), 50 sheets European A4 (210 x 297 mm), 50 sheets U.S. letter, 50 sheets

HP Photo Paper, Two-Sided, Satin/Glossy

Asian A4 (210 x 297 mm), 20 sheets European A4 (210 x 297 mm), 20 sheets U.S. letter, 20 sheets

❋

C5977B C1825A C5976B C1824A

C51634Z C51634Y

❋

C6819A C6818A C6817A

C6765A C1847A C1846A

Paper Type/Description Part Number

HP Premium Photo Paper, Glossy

Asian A4 (210 x 297 mm), 15 sheets European A4 (210 x 297 mm), 15 sheets U.S. letter, 15 sheets

HP Premium Plus Photo Paper, Glossy

A4 (210 x 297 mm), 20 sheets U.S. letter, 20 sheets

HP Premium Plus Photo Paper, Matte

A4 (210 x 297 mm), 20 sheets U.S. letter, 20 sheets

HP Premium Plus Photo Paper, Glossy

European (102 x 152 mm finished size), 20 sheets U.S. (4 x 6 in. finished size), 20 sheets

HP Premium Inkjet Transparency Film

A4 (210 x 297 mm), 20 sheets A4 (210 x 297 mm), 50 sheets U.S. letter, 20 sheets U.S. letter, 50 sheets

C6043A C6040A C6039A

C6832A C6831A

C6951A C6950A

C6945A C6944A

C3832A C3835A C3828A C3834A

More About Your Printer: Supplies and Accessories

Paper Type/Description Part Number

HP Banner Paper

A4 (210 x 297 mm), 100 sheets U.S. letter, 100 sheets

HP Matte Greeting Cards, White/Quarter-fold

A4 (210 x 297 mm), 20 sheets, 20 envelopes U.S. letter, 20 sheets, 20 envelopes

HP Felt-textured Greeting Cards, Ivory/Half-fold

❋

U.S. letter, 20 sheets, 20 envelopes C6828A

HP Glossy Greeting Cards, White/Half-fold

A4 (210 x 297 mm) 10 sheets, 10 envelopes U.S. letter, 10 sheets, 10 envelopes

HP Iron-on T-Shirt Transfers

Asian A4, (210 x 297 mm), 10 sheets European A4 (210 x 297 mm), 10 sheets U.S. letter, 10 sheets

HP Restickables, Large Round Inkjet Stickers

U.S. letter, 10 sheets (90 stickers) C6822A

HP Restickables, Large Square Inkjet Stickers

U.S. letter, 10 sheets (90 stickers) C6823A

C1821A C1820A

C6042A C1812A

C6045A C6044A

C6065A C6050A C6049A

Paper Type/Description Part Number

HP Photo Quality Inkjet Paper, Matte Finish

U.S. letter, 100 sheets C7007A

HP Photo Quality Inkjet Paper, Semi Gloss

Asian A4, (210 x 297 mm), 25 sheets European A4 (210 x 297 mm), 25 sheets U.S. letter, 25 sheets

❋

These paper types are supported by the Automatic Two-Sided Printing Module.

Note: To find out which recycled papers are recommended for your printer, contact your local HP Sales Office and ask for the HP InkJet Printer Family Paper Specifications Guide, HP part number 5961-0920.

❋

C7006A C6984A C6983A

More About Your Printer: Ordering Information

Ordering Information

To order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service.

In the U.S., you can buy supplies and accessories directly from HP at www.hpshopping.com, or call the HP Shopping Village at 1-888-999-4747. In Europe, you can buy supplies and accessories directly from HP at www.hp-go- supplies.com/order/index.shtml.

•

Argentina:

Fax: (54 1) 787-7213 Hewlett-Packard Argentina, Montañeses 2150 1428 Buenos Aires, Argentina

•

Australia/New Zealand:

China Resources Bldg. 26 Harbour Road Wanchai, Hong Kong

•

Austria-South-East Area:

43 (0) 7114 201080 Fax: (43-0222) 25 000, ext. 610 Hewlett-Packard Ges.m.b.H. Ersattzteilverkauf Lieblg. 1 A-1222 Wien

(54 1) 787-7100

(03) 895-2895

•

Belgium:

Fax: 02/778 3076 Hewlett-Packard Belgium SA/NV 100 bd. de la Woluwe/Woluwedal 1200 BRUXELLES

•

Brazil:

Grande São Paulo: 11 3747-7799 Demais Localidades: 0800-157751 Fax: (011) 829-7116 Centro de Informacoes HP Hewlett Packard Brasil S.A. Caixa Postal 134, Rua Clodomiro Amazonas, 258 CEP 04534-011, São Paulo - SP

•

Canada:

Fax: (905) 206-3485/-3739 Hewlett-Packard (Canada) Ltd. 5150 Spectrum Way Mississauga, Ontario L4W 5G1

To ro nt o:

•

Chile:

Fax: (56 2) 203-3234 Hewlett-Packard de Chile SA Av. Andres Bello 2777, Oficina 1302 Los Condes, Santiago, Chile

•

Denmark:

Fax: 42 81 58 10 Hewlett-Packard A/S Kongevejen 25, 3460 BIRKEROD

02/778 3092 (or 3090, 3091)

Centro de Informacoes HP

(800) 387-3154, (905) 206-4725

(416) 671-8383

(56 2) 203-3233

45 99 14 29

•

Finland:

Fax: (90) 8872 2620 Hewlett-Packard Oy Varaosamyynti, Piispankalliontie 17 02200 ESPOO

•

France:

Fax: (1) 47 98 26 08 EuroParts 77 101 avenue du Vieux Chemin de Saint-Denis 92625 GENNEVILLIERS

•

Germany:

Fax: 07031-141395 Hewlett-Packard GmbH, HP Express Support Ersatzteil-Verkauf, Herrenberger Str. 130 71034 BOEBLINGEN

•

International Sales Branch:

Fax: (41) 22 780-4770 Hewlett-Packard S. A., ISB 39, rue de Veyrot 1217 MEYRIN 1 GENEVE - SUISSE

•

Italy:

Fax: 02/92101757 Hewlett-Packard Italiana S. P. A. Ufficio Parti di ricambio Via G. Di Vittorio, 9 20063 Cernusco s/N (MI)

•

Japan:

Hewlett-Packard Japan Ltd. 29-21 Takaido-Higashi 3-chone, sugninami-ku Tokyo 168-8585

(90) 8872 2397

(1) 40 85 71 12

07031-145444

(41) 22 780 4111

02/9212.2336/2475

(03) 3335-8333

More About Your Printer: Ordering Information

•

(02) 3270-0720

Korea:

Fax: (02) 3270-0894 Hewlett-Packard Korea 16-58 Hangangro3ga Yongsangu Seoul, Korea

Latin America Headquarters:

Fax: (305) 267-4247 5200 Blue Lagoon Drive, Suite 930 Miami, FL 33126

Mexico:

Fax: (54 1) 258-4362 Hewlett-Packard de Mexico, S.A. de C.V Prolongación Reforma #470 Colonia Lomas de Santa Fe, C.P. 01210 Mexico

Netherlands:

Fax: 0 33 456 0891 Hewlett-Packard Nederland B. V. Parts Direct Service Basicweg 10 3821 BR AMERSFOORT

Norway:

Fax: 22735611 Hewlett-Packard Norge A/S, Express Support Drammensveien 169-171 0212 Oslo

Spain:

Fax: 1 6 31 12 74 Hewlett-Packard Espanola S.A. Departamento de Venta de Piezas Ctra N-VI, Km. 16,500 28230 LAS ROZAS, Madrid

(52 5) 258-4600

0 33 450 1808

22735926

1 6 31 14 81

(305) 267-4220

•

Sweden:

Fax: 8-4442116 Hewlett-Packard Sverige AB Skalholtsgatan 9, Box 19 164 93 KISTA

•

Switzerland:

Fax: 056/279 280 Elbatex Datentechnik AG Schwimmbadstrasse 45, 5430 WETTINGEN

•

United Kingdom:

+44 1765 690061 Fax: +44 1765 690731 Express Terminals, 47 Allhallowgate Ripon, North Yorkshire

• +44 181 568 7100

Fax: +44 181 568 7044 Parts First, Riverside Works Isleworth, Middlesex, TW7 7BY

• +44 1734 521587

Fax: +44 1734 521712 Westcoast, 28-30 Richfield Avenue Reading, Berkshire, RG1 8BJ

•

United States:

•

Ven ezuela:

Fax: (58 2) 207-8014 Hewlett-Packard de Venezuela C.A. Tercera Transversal de Los Ruices Norte Edificio Segre, Caracas 1071, Venezuela Apartado Postal 50933, Caracas 1050

8-4442239

056/279 286

(800) 227-8164

(58 2) 239-4244/4133

Elsewhere in the world

• Hewlett-Packard Company Intercontinental Headquarters, 3495 Deer Creek Road, Palo Alto, CA 94304, U.S.A.

Legal Information

More About Your Printer: Legal Information

Regulatory Notices

Hewlett-Packard Company

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.

For further information, contact:

Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, Ca 94304 (415) 857-1501

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

LED Indicator Statement

The display LEDs meet the requirements of EN 60825-1.

Limited Warranty Statement

Duration of HP Product

Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Year

A. Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:

a. Improper or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not pro-

vided or supported by HP; or

c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is covered by HP’s warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France’s “Departements D’Outre-Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer.

B. Limitations of Warranty

1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of Liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local Law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

More About Your Printer: Legal Information

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty

Statement from li miting the statutory rights of a consumer (e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce

such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the

duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

HP Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement stated above, HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.

More About Your Printer: Environmental Statement

Environmental Statement

Hewlett-Packard continuously improves the design processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. HewlettPackard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing life.

Reduction and Elimination

Paper Use:

paper usage and the resulting demands on natural resources. This printer is suited for the use of recycled papers according to DIN 19 309.

Ozone

Hewlett-Packard manufacturing processes.

Recycling

Design for recycling has been incorporated into this printer. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. Plastic parts have been primarily designed in no more than two colors to enhance recycling options. A few small parts are colored specifically to highlight customer access points.

Printer Packaging:

provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the HP DeskJet printer assists in minimizing both packaging materials and damage rates.

Plastic parts:

international standards. All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer.

The printer’s automatic/manual two-sided printing capability reduces

Ozone-depleting chemicals such as CFCs have been eliminated from

The packaging materials for this printer have been selected to

All major plastics and plastic parts are marked according to

Product Longevity:

the following:

• Extended Warranty - HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components. HP SupportPack must be purchased by the customer within 30 days of purchase. Contact the nearest HP dealer about this service.

• Spare Parts and Consumables are available for five years after production has stopped.

• Product Take-back - To return this product and ink cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions.

To ensure the longevity of your DeskJet Printer, HP provides

Energy Consumption

This printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this printer. This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energyefficient office products. ENERGY STAR is a US registered service mark of the US EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency.

Energy consumption in off-mode:

energy is still being consumed. Energy consumption can be prevented by turning the printer power off, then disconnecting the end of the printer power cord from the electrical source.

When the printer is off, a minimal amount of

Index

Numerics

2400 x 1200 dpi

, 37, 56, 61,

accessories adjusting color Advanced tab Automatic Image Enhancement Automatic Paper-Type Sensor

turning off using

automatic two-sided printing

Book Tablet

Automatic Two-Sided Printing Module

installing printing with

banners

ordering printing problems software compatibility specifications

, 8, 12,

book binding borders Brightness business cards

printing

buttons

Apply Cancel Factory Settings Help OK Power Resume

, 10,

, 44, 46, 47, 64,

, 32, 56,

cables

ordering

USB calibrating printer Cancel button cards

specifications

, 54, 55, 59, 60,

cleaning

print cartridge cradle print cartridges printer

color

brightness grayscale

, 85,

printing saturation settings

tone setting color resolution Color tab Color Tone ColorSmart II Configuration tab copies, printing multiple Customer Care, see HP Customer Care customer support, see HP Customer Care

Index

DeskJet Toolbox

accessing Configuration tab Estimated Ink Level tab How Do I? tab Printer Services tab Windows 3.1x

dialog boxes

HP Printer Properties door, rear access DOS, printing dpi

2400 x 1200 printing

PhotoREt drivers, see printer software dry time

decreasing

increasing duty cycle

, 37, 56, 61,

energy usage envelope slot envelopes

printing single

printing stack

specifications Estimated Ink Level tab

81 5

34 82

, 37, 56, 61,

Factory Settings button fax printing, problems Features tab

Windows 3.1x Windows 95, 98, 2000, NT 4.0

getting help, see help grayscale greeting cards

printing specifications

help

customer HP Customer Care right-click technical support user forums web sites

high resolution printing

2400 x 1200 dpi

PhotoREt How Do I? tab HP Customer Care

phone numbers

, 37, 56, 61,

I/O interface icons, print cartridge status IN tray

capacity of

use

index cards

printing specifications

tray capacity infrared Infrared Data Association infrared lens

solid beam Infrared light infrared printing

JetSend

setting up a laptop or notebook

supported devices

supported operating systems

using a laptop or notebook

using a Palm Pilot

using a Windows CD device

using an HP PhotoSmart digital camera

choosing an infrared port displaying the Infrared Taskbar

Icon

enabling preparing to print printing

Index

ink

drying time Estimated Ink Level tab ink levels, see Low on Ink ordering part numbers replacing streaking supplies volume

ink cartridges

cleaning damage from refilling Light ordering part numbers problems replacement status storing using

installing

printer software problems software USB cable

44 46

–

Ir, see infrared IrDA

iron-on transfers

ordering printing

jams, see paper jams JetSend

labels

paper jams with printing specifications

tray capacity landscape orientation language codes lights

Infrared

Infrared (Ir) Lens

Online

Power

Print Cartridge Status

Resume

, 62,

, 12,

, 42,

Low Memory Mode Low on Ink

checking ink level print cartridge status light

maintenance

print cartridges

printer manual two-sided printing margins, minimum printing media, see paper metric paper sizes mirror image modes

2400 x 1200 dpi

Best

Draft

Normal

printing speeds multiple copies multiple pages per sheet

2 pages per sheet

4 pages per sheet

draw page border

9 9

Index

online support, web sites operating environment Ordered Printing ordering

manuals paper and other media regional phone numbers

supplies orientation OUT Tray

Extension

paper

adjusting paper guides

minimum printing margins

ordering

printing on different types

size, recommended

specifications

supported types

User Defined Size

weight, recommended paper guides paper jams, clearing paper orientation

landscape

portrait

, 12,

–

, 12,

, 89,

, 62,

–

paper sizes

resizing to fit selecting specifications User Defined

paper trays

adjusting paper guides capacity envelope slot IN tray OUT tray

positions Paper Type parts

numbers

ordering

supplies Photo Paper Printing photo paper printing resolution photographs

printing PhotoREt portrait orientation posters

Power

previewer

printing

button

consumption

cord, ordering

light

, 37, 56, 61,

, 12,

, 37, 56, 61,

, 12,

print cartridge status

icons

Print Cartridge Status light print cartridges

cleaning damage from refilling light low on ink ordering part numbers problems recommended temperatures replacement status status light storing using

Print in Grayscale

Windows 3.1x Windows 95, 98, 2000, NT 4.0

print margins

specifications print order print problems, see problems print quality

2400 x 1200 dpi

improving

PhotoREt

problems

selecting

using refilled print cartridges

–

, 44, 49,

14 46

Index

print settings

changing current factory selecting software tabs

printer

accessories buttons cable, parallel cable, USB calibration cleaning connections driver updates, see printer software, updates drivers, see printer software Lights maintenance paper trays parts repair settings smudges on software software updates specifications trays

8 8 8

, 60, 61,

55 14

Printer Properties dialog box

Windows 3.1x Windows 95, 98, 200, NT 4.0

Printer Services tab

Windows 3.1x Windows 95, 98, 2000, NT 4.0

Printer Settings Taskbar Icon

Default Print Settings dialog box displaying print cartridge warning

messages

opening the Printer Properties dialog

box shortcut menu warning message indicator

printer settings, see print settings printer software

basic use downloading how to access print settings printer properties problems installing settings tabs

updates

printing

2400 x 1200 dpi banners book

borders business cards

color

envelopes, single

envelopes, stack faxes

from last page grayscale greeting cards how to print in DOS in Windows 3.1x in Windows 95, 98, 2000, NT index cards iron-on transfers labels mirror image multiple copies multiple pages per sheet orientation photographs PhotoREt posters quality small media tablet transparencies two-sided, book two-sided, tablet

printing problems, see problems

100

HP DeskJet 990cxi User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

For Windows 95, 98, 2000, and NT 4.0 Users

For Windows 3.1x Users

For DOS Users

Printing Basics

Paper Trays

IN Tray

OUT Tray

How to Print in Windows 95, 98, 2000 and NT 4.0

HP DeskJet Toolbox

Windows 95, 98, 2000, and NT 4.0

Windows 3.1x

Warning Message Indicator

Determining the Number of Pending Warning Messages

Opening the Default Print Settings Dialog Box

Displaying Print Cartridge Warning Messages

Opening the Printer Properties Dialog Box

Printer Settings Taskbar Icon Shortcuts

Automatic Paper-Type Sensor

How to Use the Automatic Paper-Type Sensor

Automatic Two-Sided Printing

Printing with the Automatic Two-Sided Printing Module

Using Infrared with a Laptop or Notebook running Windows 98

Printing using a Palm Pilot

Printing using an HP PhotoSmart Digital Camera

Printing using a Windows CE Device

Beyond the Basics

Getting the Right Paper

Printing on Different Types of Paper and Media

Manual Two-Sided Printing

Printing Transparencies

Printing Single Envelopes

Printing a Stack of Envelopes

Printing Labels

Printing Photographs

Printing Greeting Cards

Printing Iron-On Transfers

Printing Posters

Printing Banners

Print Cartridges

Print Cartridge Status

To Replace a Print Cartridge

Storing Print Cartridges

Cleaning Print Cartridges

When Do You Need to Clean?

If You See Missing Lines or Dots

If You See Ink Streaks

Manually Cleaning the Print Cartridges and Print Cartridge Cradle

Damage Resulting from Refilling the Print Cartridges

Problems?

HP Customer Care

HP Customer Care Online

Printer Software Updates

HP Customer Care Repair

HP Customer Care by Phone

Extended Warranty Options

More About Your Printer

Specifications

System Requirements

Language Codes

Ordering Information

Regulatory Notices

Limited Warranty Statement

HP Year 2000 Warranty

Environmental Statement

Index