HP Deskjet 990C, Deskjet 980C, Deskjet 960C Quick Reference Guide [pt]

hp deskjet

990c/980c/960c

quick reference guide

Guide de reférénce rapide

Guía de referencia rápida

guia de referência rápida

Windows

Macintosh

quick reference guide

hp deskjet 990c/980c/960c series

english

acknowledgements

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.

Mac, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

terms and conventions

The following terms and conventions are used in the quick reference guide:

terms

The HP Deskjet 990c, 980c, and 960c series printers may be referred to as

HP Deskjet

symbols

The > symbol guides you through a series of software steps. For example:

Click

Start

Programs

hp deskjet 9xx series

Release Notes

to view the Release Notes.

cautions

Caution

A For example:

indicates possible damage to the HP Deskjet printer or to other equipment.

Caution!

nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.

Do not touch the print cartridge ink

HP Deskjet 9xx

quick reference guide

hp deskjet 990c/980c/960c series

table of contents

introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

software updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

viewing quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Windows 95, 98, Me, 2000, and NT 4.0 users . . . . . . . . . . . . . . . . . . . . . . .4

Macintosh users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

viewing printer information in Windows 3.1x and DOS. . . . . . . . . . . . . . . . . . . 6

Windows 3.1x users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

DOS users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

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contacting hp customer care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

hp’s support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

hp customer care e-support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

obtaining hp customer care repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

obtaining a warranty extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

solving Windows installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

environmental statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover

iii

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introducing the hp deskjet printer

what’s in the box

Thank you for buying an HP Deskjet printer! Your printer box contains the following items:

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• HP Deskjet printer (990c series, 980c series, or 960c series)

• Automatic two-sided printing module (may not be available in all printer models)

• Power cord

• Printer software CD

•quick reference guide

• quick start poster

• Black print cartridge

• Tri-color print cartridge

If any of these items is missing from your box, talk to your HP dealer or contact HP customer care. See “contacting hp customer care” for more information.

1. printer 2.

6. tri-color print cartridge 7. power cord 8. automatic two-sided printing module (not available in all printer models)

quick start

poster 3.

quick reference guide

4. printer software 5. black print cartridge

print cartridges

printer cables

The HP Deskjet printer box includes both a black and a color print cartridge. Each print cartridge box, and the electronic

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quick help manual, contain installation instructions.

When you replace a print cartridge, verify that you have the correct part number:

• Black—

• Tri -color —hp 78 (hp c65

hp 45 (hp 516

45a

78d

• Large Tri-color—hp 78 (hp c65

1. black print cartridge 2. tri-color print cartridge 3. ink nozzles 4. copper contacts

5. protective vinyl tape

Caution!

cartridge, do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts.

When you replace a print

A printer cable is not included in the box. Purchase one of the following cables to connect the printer to your computer:

• An IEEE 1284-compliant parallel interface cable which is used with all Windows systems

• A USB-compliant interface cable

)

78a

which is used with both Macintosh systems and Windows 98, Me, and 2000 systems

software updates

Printer software, also called the printer driver, communicates your print requests to the printer. Use either of the following methods to obtain copies and updates of the printer software:

• Download the printer software from HP’s Website.

• Phone HP customer care to request a CD containing the software update files.

See “contacting hp customer care” for customer care telephone numbers and Website addresses.

finding information

Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate the printer, and find help when you need it. The following chart indicates where to find specific types of information.

for information about... see... platform

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Setting up the printer and installing the printer software

Printer features, specifications, maintenance, printer cartridges, how to print, and printer problem solving

Printer box contents, HP customer care, warranty information, and installation problem solving

Connecting the printer to a network

Hardware and software compatibility with the printer

quick start

quick help

(See “viewing information)

User’s Guide (See

information in Windows 3.1x and DOS” for information)

quick reference guide

HP’s

hp deskjet Click

deskjet 9xx series notes

poster Windows

release

” for

quick help

“viewing printer

Windows network guid

release notes

Start> Programs> hp

(all versions) and Macintosh

Windows (all versions) and Macintosh

eWindows

(all versions except 3.1)

Windows (all versions except 3.1)

Onscreen options in the printer software

What’s This

Click the right mouse button in the relevant screen.

Bubble help (Macintosh) Click the mouse button in the relevant screen.

help (Windows)

Windows (all versions except 3.1) and Macintosh

viewing quick help

The electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur.

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Windows 95, 98, Me, 2000, and NT 4.0 users

Open quick help through the hp printer assistant, a tool that also provides:

• Support through HP’s customer care

• Printing ideas

• Shopping links to other HP products

• Links to printer software updates

A printer assistant icon is displayed on the Windows desktop after you install the printer software.

accessing

To view quick help:

Double-click the

on your computer desktop

quick help

hp printer assistant

990c printer

assistant

icon

Adobe Acrobat versions of

The quick help manual is also available in the following languages:

• Arabic

• Bahasa Indonesia

• Bulgarian

• Croatian

• Estonian

• Greek

• Hebrew

• Kazak

• Lithuanian

• Romanian

• Slovak

• Slovene

• Turkish

quick help

The hp printer assistant appears. Click the

the manual’s topics.

You can also open quick help from the Start menu by clicking >

hp deskjet 9xx series

assistant

quick help

button to display

Start

Programs

9xx printer

If you want to view the manual in one of these languages:

Double-click the

hp printer assistant

on your computer desktop Click the

quick help

button in the hp

icon

printer assistant screen. Select

quick help is available in other

languages

at the bottom of the quick

help screen.

Insert the printer software CD into the

computer’s CD-ROM drive. Select your language from the list that

appears.

If Acrobat Reader is installed on

–

your computer, quick help is displayed.

If Acrobat Reader is not installed on

–

your computer, it installs automatically. quick help is then displayed.

Macintosh users

On Macintosh computers, Adobe Acrobat Reader is required to view the quick help manual. If you do not have Acrobat Reader, install it from the printer software CD.

To open quick help:

Insert the printer software CD into the

computer’s CD-ROM drive. The

hp deskjet screen is displayed.

Select the

User Manual

language. Do one of the following:

Double-click the

–

Manual

icon if Acrobat Reader is

installed on your computer.

folder for your

Electronic User

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Double-click the

–

Acrobat Reader 4.0

icon if Acrobat Reader is not installed on your computer.

Adobe Acrobat Reader installs automatically. After it is installed, double-click the

Manual

icon to display quick help.

Electronic User

viewing printer information in Windows

3.1x and DOS

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Windows 3.1x users

DOS users

In Windows 3.1x systems, information about operating the printer is located in an electronic User’s Guide. This option is available only with HP Deskjet 990c series printers.

You need Adobe Acrobat Reader to view the User’s Guide. If you do not have Acrobat Reader, install it from the printer software CD when you view the guide for the first time.

To open the User’s Guide:

Insert the printer software CD into the

computer’s CD-ROM drive.

Select

File> Run

in the Program

Manager.

Type

d:\setup.exe

Substitute the letter of your CD-ROM drive for “d” if necessary.

Click OK.

The hp deskjet screen is displayed. Select

View User’s Guide

If Acrobat Reader is installed on

–

your computer, the User’s Guide is displayed.

If Acrobat Reader is not installed on

–

your computer, follow the onscreen installation instructions. Once Acrobat Reader is installed, select

View User’s Guide

to display the

manual.

In DOS operating systems, information about the HP Deskjet printer is found in a text document called dosread.txt. This file is located on the printer software CD in the \<

language code>\djcp

directory. For <language code> substitute the relevant code from the list below. To read the file in English, for example, open dosread.txt in the

enu\djcp

for this language... use this code...

Bahasa Indonesia bin Bulgaria bul Chinese, Simplified chs Chinese, Traditional cht Czech csy Danish dan German deu English enu Spanish esm Finnish fin French fra Hungarian hun Italian ita Japanese jpn Korean kor Kazakh kzh Dutch nld Norwegian non Polish plk Portuguese ptb Russian rus Swedish svc Thai tha

directory.

contacting hp customer care

HP customer care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance—what you need, when you need it!

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hp’s support process

HP customer care's support process works most effectively if you look for help in the following order:

Use quick help.

See “viewing quick help” for more information.

Access HP customer care e-support.

Use your Internet connection any time of the day to:

Check HP's Web support pages for

–

product help Read the HP user community forum

–

messages or post a question Send HP an email message

–

See “hp customer care e-support” for more information.

Contact HP customer care by phone

during hours of operation. See “hp customer care by phone” for

more information.

hp customer care e-support

HP customer care e-support offers online support for as long as you own your HP printer. Get instant access to support information, helpful printing tips and the latest updates for your printer software (also referred to as the printer driver)— 24 hours a day, seven days a week, all at no cost to you.

hp support Websites

If you have a modem connected to your computer and subscribe to an Internet Service Provider or have direct access to the Internet, you can obtain a wide variety of information about your printer. Check the Websites shown in the chart on the next page.

If the country or language you need is not listed in the chart, access HP customer care online at

apcpo-support/regional.html

Website in your language is available.

www.hp.com/

to see if a

Support options and availability

Note

vary by product, country/region, and language.

for this language... use this Website...

English http://www.hp.com/go/support

French http://www.hp.com/cposupport/fr

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German http://www.hp.com/cposupport/de

Japanese http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean http://www.hp.co.kr/go/support

Portuguese http://www.hp.com/cposupport/pt

Simplified Chinese http://www.hp.com.cn/go/support

Spanish http://www.hp.com/cposupport/es

Swedish http://www.hp.com/cposupport/sv

Traditional Chinese http://taiwan.support.hp.com

Link to HP user community forums and HP customer care email from the HP customer care Website. Log on to the Website then select printer options appropriate for your printer. When the hp customer care screen appears, click

Connect with HP

hp user community forums

HP's customer care online user community forums let you read through the questions and answers left by other HP users to find a solution to your support question. You can also post your own question, then visit the site later for ideas and suggestions from knowledgeable users or forum moderators.

hp customer care email

One-to-one email gives direct answers to your questions from an HP customer care service technician. Enter your question on a Web form and receive an email reply. (Responses are normally provided within 48 hours, excluding holidays.) Email support is a great way to ask technical questions or obtain an answer that is tailored to your specific system.

hp customer care by phone

HP provides telephone support free of charge during the printer’s phone support period. (Standard phone company charges do apply, however.) The list below shows the phone support period for your region.

free phone support period

region phone support*

North America— Including Canada

Asia Pacific 1 year

Europe 30 days

Latin America 1 year

* Standard phone company charges apply.

before placing a call

Before placing a call for help, try these other free support options:

• quick help

•

quick start

• HP customer care e-support

• HP customer care audio tips (if you

are in the U.S.). Solutions to commonly asked HP Deskjet printer questions are provided when you phone our toll-free automated support line at (877) 283-4684.

poster

1 year

If you cannot solve the problem using these resources, call an HP customer care service technician while you are in front of your computer and printer. For faster service, please be prepared to provide information about the steps you have taken to solve the problem.

In addition, HP needs the following information to assist you:

• The printer's model number (the label is on the front of the printer)

• The printer's serial number (the label is on the bottom of the printer)

• The computer’s operating system

• The version of the printer driver (also

referred to as the printer software)

• Messages displayed around the time the situation occurred

• Answers to these questions:

Has this situation happened before?

–

Can you re-create it? When did this happen? Did you

–

add any new hardware or software around the time this situation began?

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support phone numbers

If you need help solving a problem, contact HP customer care using one of the phone numbers in the table on the right. If the phone number for your

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region is not listed, please refer to HP's Website at

guide/psd/cscinfo.htm

www.hp.com/cpso-support/

after the free phone support period

After the free phone support period, you can still get help from HP for a fee. Prices are subject to change without notice.

(However, HP customer care e-support is always available at no cost! See “hp customer care e-support” for more information.)

• For calls in the United States that may last less than 10 minutes, call (900) 555-1500. The charge is US$2.50 per minute, starting from the time you connect to a service technician. Charges will not exceed US$25.

• For calls in the United States that may last longer than ten minutes or calls from Canada, call (800) 999-1148. The fee is US$25 per call, charged to your Visa or MasterCard.

If HP determines during the call that your printer needs to be repaired and the printer is covered under the limited warranty, you will not be charged for the phone support service.

for this region...

Argentina +54 0810 555 5520

Australia +61 3 8877 8000

Austria +43 (0) 810 00 6080

Belgium (Dutch) +32 (0) 2 626 88 06

Belgium (French)

Brazil, inside Greater Sao Paulo

Brazil, outside Greater Sao Paulo

Canada 1 (905) 206 4663

Chile +56 800 36 0999

China +86 (0) 10 6564 5959

Czech Republic +42 02 6130 7310

Denmark +45 (0) 39 29 4099

English International

Finland +358 (0) 203 4 7 288

France +33 (0) 1 43 62 34 34

Germany +49 (0) 180 52 58 143

Greece +30 (0) 1 619 64 11

Hong Kong +852 (800) 96 7729

Hungary +36 (0) 1382 1111

India +91 11 682 60 35

Indonesia +62 (21) 350 3408

Ireland +353 (0) 1662 5525

Israel +972 (0) 9 9524848

Italy +39 (0) 2 264 10350

Japan +81 (0) 3 3335 8333

Korea +82 (2) 3270 0700

Korea, outside Seoul

Malaysia +60 (3) 2952566

Malaysia, Penang

use this phone number...

+32 (0) 2 626 88 07

+55 3747 7799

+55 0800 15 7751

+44 (0) 207 512 5202

+82 080 999 0700

+60 1 300 88 00 28

for this region...

Mexico 01 800 472 6684

Middle East, Dubai

Netherlands +31 (0) 20 606 8751

New Zealand +64 (9) 356 6640

Norway +47 22 116299

Philippines +66 (2) 867 3551

Poland +48 22 519 06 00

Portugal +351 21 317 6333

Republic of South Africa, inside RSA

Republic of South Africa, outside RSA

Russia, Moscow

Russia, St. Petersburg

Singapore +65 272 5300

Spain +34 9 02321 123

Sweden +46 (0) 8 6192170

Switzerland +41 (0) 84 8801111

Taiwan +886 2 2717 0055

Thailand +66 (2) 661 4000

Turkey +90 (0) 212 221 6969

United Kingdom

U.S. 1 (208) 344 4131

Venezuela + 58 800 47 888

Vietnam +84 (0) 8 823 4530

use this phone number...

+971 4 883 8454

+27 086 000 1030

+27 11 258 9301

+7 095 797 3520

+7 812 346 7997

+44 (0) 207 512 5202

obtaining hp customer care repair

If your HP printer needs repairing, call HP customer care phone support. (See HP’s support phone numbers on the previous page.) A trained HP customer care service technician will diagnose the problem and coordinate the repair process.

Customer care will direct you to the best solution, whether it is an authorized service provider or an HP facility. This service is free during your printer's limited warranty period. After the warranty period, you will be quoted a repair cost.

obtaining a warranty extension

If you would like to extend your warranty coverage beyond the limited warranty period, the following options are available:

• Consult your reseller to get extended coverage. U.S., visit HP’s service locator at

www.hp.com/service_

• If your reseller does not offer service contracts, call HP directly and ask about our HP service agreements. In the U.S. call (800) 446-0522; in Canada call (800) 268-1221. For HP service agreements outside of the U.S. and Canada, contact your local HP sales office.

To find HP resellers in the

locator

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solving Windows installation problems

View the information in this section if you have problems setting up your printer. If you need help after the printer is set up, see the quick help electronic manual.

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what is the problem? possible causes...

I inserted the installation CD, but the computer could not read it.

• The CD is not properly inserted in the CDROM drive

• The CD is damaged

• The CD-ROM is damaged

to solve the problem...

Reinsert the CD into the CD-ROM drive. Be careful to position the CD correctly.

If installation does not begin after a few seconds, either the CD or CD-ROM drive may be damaged.

Insert a different CD in the CD-ROM drive. If another CD works, you may have a damaged

CD. If you are not able to play any CD, you may

need to replace or repair your CD-ROM drive.

Replace the damaged CD by downloading the printer software (also known as the printer driver) from the HP Website.

If you do not have Web access, contact HP customer care to order the software on CD. For the phone number of the HP customer care center nearest to you, see “contacting hp customer care”.

what is the problem?

possible causes...

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The printer software did not install correctly.

For Windows 95, 98, Me, NT 4.0, and 2000:

• There may be a conflict with your virus protection program

• There may be a conflict with another software program

• There may be a conflict with a peripheral device connected to your printer

to solve the problem...

Uninstall your printer software.

Start> Programs> hp

Click

deskjet 9xx series 9xx series uninstall

Follow the directions that appear on your computer screen.

hp deskjet

For Windows 3.1x:

Open the program group.

Double-click the hp deskjet 9xx series

Follow the instructions that appear on your computer screen.

hp deskjet 9xx series

Uninstall

icon.

• Close any software programs (including virus protection programs) that are running.

• Disconnect any peripheral devices that use a parallel printer cable (such as a scanner or tape backup system).

Reinstall the printer software. See the quick start poster.

If you are still having problems with the software installation, contact HP customer care. See “contacting hp customer care”.

what is the problem?

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When I connect a USB cable between the printer and my computer, the New Hardware Wizard does not appear.

possible causes... to solve the problem...

You may not be using Windows 98, Me, or 2000.

Your USB cable may not be connected properly.

Your computer may not be USB enabled.

Make sure Windows 98, Me, or 2000 is running. If you do not have Windows 98, Me, or 2000, you need to use a parallel cable.

Disconnect and then reconnect the USB cable from your printer.

Make sure that the cable is securely attached.

In Windows 98, Me, or 2000:

Start

Click

Double-click the

Select the

Click the plus (+) icon next to the Universal Serial Bus Controller option.

• If you see a USB host controller and a USB root hub listed, USB is probably enabled.

• If you do not see thse devices listed, refer to your computer’s documentation or contact the computer’s manufacturer for more information on enabling and setting up USB.

Use a parallel cable to connect the printer to your computer if you cannot enable USB.

Settings > Control Panel

System

icon.

Device Manager

tab.

what is the problem?

possible causes...

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When I connect a USB cable between the printer and my computer, an “Unknown Device” message appears.

• Static electricity has built up in the cable between the printer and your computer

• You may have a defective USB cable

to solve the problem...

Disconnect the USB cable from the printer.

Unplug the printer from its power cord.

Wait approximately 30 seconds.

Plug the printer cord into the printer.

Plug the USB cable into the printer.

Replace the USB cable or use a parallel cable if “Unknown Device” continues to appear in the New Hardware Found dialog box.

what is the problem?

possible causes...

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When I insert the printer software CD and the files start to copy, the Copying Files... screen says that file hpzuci01.dll cannot be found.

All the following conditions are present:

• You are using a USB cable to connect the printer to your computer

• You are using Windows 98

• You are connecting more than one device at

the same time

to solve the problem...

Browse

Click The Open screen is displayed.

Select the following path to locate the hpzuci01.dll file:

Click OK. The Copying Files… screen reappears with the correct path and file name inserted in the Copy files from… field.

Click OK. Select

The hp deskjet 9xx installer screen appears. Click

complete installation.

c:\Program Files\Hewlett-Packard\hpz\ glue

Install hp deskjet 9xx series printer software

, then follow the onscreen instructions to

limited warranty statement

region software print cartridges printer

North America (including Canada) 90 days 90 days 1 year

Asia Pacific 90 days 90 days 1 year

Europe 90 days 90 days 1 year

Latin America 90 days 90 days 1 year

A. extent of limited warranty

Hewlett-Packard (HP) warrants to the enduser customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.

For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:

Improper or inadequate maintenance or modification;

Software, interfacing, media, parts, or supplies not provided or supported by HP; or

Operation outside the product’s specifications.

For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

printer failure or

If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge covered by HP’s warranty, HP shall replace the defective product. If HP receives notice of a defect in any hardware product covered by HP’s warranty during the applicable warranty period, HP shall either repair or replace the defective product at HP’s option.

If HP is unable to repair or replace, as applicable, a defective product covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price of the product.

HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

HP’s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France’s “Departements D’Outre-Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer.

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B. limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER

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EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. limitations of liability

To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. local law

This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom);

Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

hp year 2000 warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement stated above, HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.

environmental statement

Hewlett-Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Hewlett-Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of its printing life.

reduction and elimination

Paper use

sided printing capability reduces paper usage and the resulting demands on natural resources. This printer is suited for the use of recycled papers according to DIN 19 309.

Ozone

CFCs have been eliminated from HewlettPackard manufacturing processes.

: The printer’s automatic/manual two-

: Ozone-depleting chemicals such as

recycling

Design for recycling has been incorporated into this printer. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. Plastic parts have been primarily designed in no more than two colors to enhance recycling options. A few small parts are colored specifically to highlight customer access points.

Printer packaging

this printer have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the HP Deskjet printer assists in minimizing both packaging materials and damage rates.

Plastic parts

are marked according to international standards. All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer.

: The packaging materials for

: All major plastics and plastic parts

Product longevity

your HP Deskjet printer, HP provides the following:

Extended warranty:

•

provides coverage for the HP hardware and product and all HP supplied internal components. HP SupportPack must be purchased by the customer within 30 days of purchase. Contact the nearest HP dealer about this service.

Spare parts and consumables

•

for five (5) years after production has stopped.

Product take-back

•

print cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions.

: To ensure the longevity of

HP SupportPack

are available

: To return this product and

energy consumption

This printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only does this save natural resources, but it also saves money without affecting the high performance of the printer.

This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products.

ENERGY STAR is a US registered service mark of the US EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency.

Energy consumption in off-mode:

printer is off, a minimal amount of energy is still being consumed. Energy consumption can be prevented by turning the printer power off, then disconnecting the end of the printer power cord from the electrical source.

When the

english

index

Adobe Acrobat Reader

english

Automatic two-sided printing module

bubble help

cable, printer compatability

with other hardware

with other software contents, printer box customer care

DOS systems driver, printer

1, 2, 3

email support energy consumption

finding printer information

help

after phone support period

email support

HP customer care

phone support

printer repair

troubleshooting installation problems

user community forums

Web support help, onscreen HP printer assistant

9, 10

5, 6

phone support

print cartridges

printer printer box contents printer cable printer features printer repair printer software printer specifications printer, connecting to network printer, setting up

9, 10

1, 2, 3

2, 14, 15

1, 2, 3, 5

quick help manual quick start poster

3, 4, 5, 6

1, 3

recycling printer release notes

service contracts

software, printer

2, 3

troubleshooting

computer cannot read software CD hpzuci01.dll not found software does not install correctly USB installation problems

14, 15

USB user’s guide, Windows 3.1x

14, 15

virus protection programs

installation troubleshooting

Macintosh bubble help

network guide, Windows

warranty extension warranty, limited Websites, HP customer support Windows onscreen help

11, 19

regulatory notices

hewlett-packard company

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including interference that may cause undesired operation.

• Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.

For further information, contact: Hewlett-Packard Company

Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501

note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the

equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help.

LED indicator statement

The display LEDs meet the requirements of EN 60825-1.

Windows

Macintosh

Guide de référence rapide

hp deskjet 990c/980c/960c series

français

Marques déposées

Microsoft, MS-DOS et Windows sont des marques déposées de Microsoft Corporation.

Adobe et Acrobat sont des marques déposées d’Adobe Systems Incorporated.

Mac, Macintosh et Mac OS sont des marques commerciales d’Apple Computer, Inc., déposées aux Etats-Unis et dans d’autres pays.

Avertissement

Les informations contenues dans ce document peuvent faire l’objet de modifications sans préavis.

Hewlett-Packard n'offre aucune garantie concernant ce document. Ceci s'applique aux garanties implicites d'adéquation à la vente et à une application particulière sans se limiter à celles-ci.

Hewlett-Packard ne pourra être tenu responsable des erreurs contenues dans ce document, ni des dommages fortuits ou consécutifs ayant trait à la fourniture, la qualité ou l’usage de ce dernier.

Toute reproduction, photocopie ou traduction dans une autre langue des informations contenues dans ce document est strictement interdite sans le consentement écrit d’Hewlett-Packard Company.

Termes et conventions

Les termes et conventions suivants sont utilisés dans le guide de référence rapide :

Termes

Les imprimantes HP Deskjet 990c, 980c et 960c series sont appelées

HP Deskjet

Symboles

Le symbole > vous aide dans une série d’étapes logicielles. Par exemple :

Cliquez sur afficher les informations les plus récentes.

Démarrer

Programmes

hp deskjet 9xx series

Attention

équipement. Par exemple :

indique une action qui pourrait endommager l’imprimante HP Deskjet ou un autre

Attention !

contacts cuivrés de la cartouche. Ceci pourrait endommager la connexion électrique ou boucher les gicleurs.

Ne touchez pas aux gicleurs ni aux

HP Deskjet 9xx

Informations de dernière minute

pour

Guide de référence rapide

hp deskjet 990c/980c/960c series

Table des matières

Présentation de l’imprimante hp deskjet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Cartouches d’impression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Câbles de l’imprimante . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Mises à jour de logiciels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Recherche d’informations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Affichage de l’aide rapide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Utilisateurs de Windows 95, 98, Me, 2000 et NT 4.0 . . . . . . . . . . . . . . . . . .4

Utilisateurs Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Affichage des informations sur l’imprimante sous Windows 3.1x et DOS . . . . . .6

Utilisateurs de Windows 3.1x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Utilisateurs du DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

français

Service clientèle hp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Procédure de service hp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Service clientèle électronique hp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Service clientèle téléphonique hp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Réparation par le service clientèle hp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Prorogation de garantie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Résolution de problèmes d’installation sous Windows . . . . . . . . . . . . . . . . . .12

Garantie limitée . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Protection de l’environnement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . Couverture arrière intérieure

iii

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