HP DESKJET 970C User Manual

HP DeskJet Printer User’s Guide for Windows

970C Series

English

HP Customer Care

Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with award-winning service and support that includes:

HP Customer Care Online

HP Customer Care

—

Click your way to a quick solution! start for answers to questions about your HP DeskJet printer—24 hours a day, seven days a week.

If you have a modem connected to your computer and subscribe to an online service, or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

English: http://www.hp.com/support/home_products French: http://www.hp.com/cposupport/fr German: http://www.hp.com/cposupport/de Japanese: http://www.jpn.hp.com/CPO_TC/eschome.htm Korean: http://www.hp.co.kr/go/support Portuguese: http://www.hp.com/cposupport/pt Simplified Chinese: http://www.hp.com.cn/go/support Spanish: http://www.hp.com/cposupport/es Traditional Chinese: http://support.hp.com.tw/psd

From

HP Customer Care Online

and

HP Customer Care Email

HP Customer Care Online

you can link to

HP Customer Care User Forums

is a great place to

HP Customer Care by Phone

Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call. (See page 43 in this

User’s Guide

for phone numbers.)

Acknowledgments

Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation (U.S. patent numbers 4955066 and 4974159).

MMX and Pentium are U.S. registered trademarks of Intel Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Edition 2, January 2000

Table of Contents

Chapter 1 Using Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Buttons and Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Paper Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Automatic Two-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . 10

HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 2 Using and Caring for Your Print Cartridges . . . . . . . . . . . . . . . . 29

Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Cleaning Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Damage Resulting from Refilling the Print Cartridges. . . . . . . . . . . . . . . . 36

Chapter 3 Getting Help When Things Go Wrong . . . . . . . . . . . . . . . . . . . . . . 37

Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Chapter 4 Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Part Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printer Quick Start Posters, User’s Guides, and

Network Guides for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Paper and Other Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Appendix A Setup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using a Parallel Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using a USB Cable

(Requires Windows 98 or Windows 2000 Professional.) . . . . . . . . . . . . . . 54

Appendix B Printing in Windows 3.1x and DOS . . . . . . . . . . . . . . . . . . . . . . . . . 59

HP DeskJet 970C Printer Properties Dialog Box. . . . . . . . . . . . . . . . . . . . . 59

Setup Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Features Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Color Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Services Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

How Do I? Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Appendix C Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Language Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Appendix D Frequently Asked Questions About USB

(Universal Serial Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Appendix E Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Introduction

Thank You For Buying an HP DeskJet Printer!

Here’s what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See “HP Customer Care by Phone” on page 43 for the appropriate telephone number.)

Printer

Documents about Automatic Two-Sided Printing Module

your printer

Quick Start

Parallel Ca

Setup

Qui

ble

Cabl

art

etu

e p

Printer software

Black print cartridge

Power cord

Quick Start poster

Color print cartridge

Note: You’ll need to buy a printer cable, such as the HP IEEE 1284-Compliant

Parallel Interface Cable (bidirectional). If you are using Windows 98 and want to use USB, purchase an HP USB-Compliant cable (see See “Ordering Information” on page 48.).

If your computer does not have a CD-ROM drive and if diskettes were not included with your printer, see See “Printer Software” on page 42. for information on ordering diskettes.

For information on printing across a network with the HP DeskJet 970C Series printer, see your HP DeskJet 970C Series Printer Network Guide for Windows.

iii

Special Features of Your HP DeskJet Printer

Your new HP DeskJet printer is equipped with these special features:

•

Stunning photo quality through HP’s PhotoREt printing technology

•

Uncompromising performance with print speeds of up to 12 pages per minute for black text and 10 pages per minute for text with color graphics

•

Innovative, easy-to-use automatic two-sided printing

•

Network-capable (supports HP JetDirect External Print Server)

Finding More Information

This

User’s Guide

•

Use the

•

Visit an HP web site for the latest product information, troubleshooting, and printer software updates (see page 42 for web site addresses).

For Windows 95, 98, and NT 4.0 Users

•

Consult the for information about hardware and software compatibility. To access the

Release Notes

shows you how to operate your printer. For more information:

Quick Start Poster

Release Notes

, click on

for installation.

file in the HP DeskJet 970C Series program group

Start Programs HP DeskJet 970C Series

For Windows 2000 Professional Users

•

If you are a Windows 2000 Professional user, visit HP’s web site at

http://www.hp.com/cposupport/eschome.html

for more information.

For Windows 3.1x Users

•

Consult the compatibility. Open this file by double-clicking the HP DeskJet 970C Series Release Notes icon in the HP DeskJet Utilities program group.

Release Notes

for information about hardware and software

For DOS Users

•

If you are using DOS, information can be found in a text document (

dosread.txt)

code>\djcp\

dosread.txt

see page 66. If you have diskettes, the file is located on the HP DeskJet Control Panel for DOS diskette.

. This document is on the printer software CD in the

directory. For example, “enu” is the language code for English, so

is located in the

\enu\djcp

directory. For a list of language codes,

\<language

Using Your Printer

Buttons and Lights

The buttons on the front of your HP DeskJet printer enable you to turn the printer on and off, cancel a print job, or resume printing. The lights provide you with visual cues about the state of your printer. The buttons and lights from left to right are:

Cancel Button – Press this button to

cancel the current print job.

Print Cartridge Status Light – When lit, the light above this symbol indicates that you need to check the status of your print cartridges. See “Print Cartridge Status” on page 29.

Resume Button and Light – Whenever the light above the Resume Button flashes, press the Resume Button to continue printing.

Warning

Power Button and Light – Use the Power Button to turn the printer on and off. The green light above the Power Button flashes when the printer is processing information.

Use only the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure.

Using Your Printer

Paper Trays

IN Tray

You place paper and other media types for printing in the IN tray. Pull out this tray for easy loading. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. Be sure to slide all media as far as it will go into the IN tray.

OUT Tray

The printer sends its completed pages to the OUT tray. The OUT tray has two different positions.

IN tray pushed in

Paper width guide

Paper length guide

IN tray pulled out

Paper width guide

Paper length guide

Single envelope slot

Down – For most types of printing (except banners). The down position also allows single envelope printing.

Up – For ease of loading media in the IN tray and for banner printing.

OUT tray down

OUT tray up

Using Your Printer

Automatic Two-Sided Printing

The Automatic Two-Sided Printing Module is a special hardware and software feature that enables your printer to automatically print on both sides of the page.

Installing the Automatic Two-Sided Printing Module

Turn the knob on the printer’s Rear Access Door counter-clockwise, and remove the door.

Press the button on each side of the Automatic Two-Sided Printing Module, and

insert the module into the back of the printer.

Release the buttons.

Using Your Printer

Printing with the Automatic Two-Sided Printing Module

Load appropriate paper.

Note: Not all paper types or sizes work with the Automatic Two-Sided

Printing Module. You can print on plain paper, HP Bright White Inkjet Paper, HP Premium Inkjet Heavyweight Paper, HP Felt-textured Greeting Card Paper, and HP Professional Brochure Paper, Glossy or Matte. Not all paper sizes can be used with the Automatic Two-Sided Printing Module.

Go to the for instructions.

On the HP Printer Properties

a b

c d

Select

HP Printer Properties

Check

Two-Sided Printing

Check

Automatic

make a selection, then click OK. Select

Book

Click

Apply

Book

. When the Two-Sided Printing Margin dialog box appears,

Tablet

to choose the page orientation.

dialog box. See “Printer Software” on page 5

Features

to choose the page orientation.

tab:

Click OK to close the Printer Properties dialog box.

Click

to print.

Note: After one side of the page is printed on, the paper will be held while

the ink dries. Once the ink is dry, the paper is pulled back in, and the reverse side is printed. As each page is finished, the page will drop into the OUT tray.

Note: If you have problems with Two-Sided Printing, see pages 39–40.

Basic Printer Maintenance

Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. Follow the cleaning instructions provided here.

•

Do not

clean the interior of the printer. Keep all fluids away from the interior.

Using Your Printer

•

To remove stains, smudges and/or dried ink from the exterior of the printer, use a soft cloth moistened with water. Do not use household cleaners or detergent. In the event that a household cleaner or detergent is used on the printer, wipe the printer’s exterior surfaces with a soft cloth moistened with water.

•

Do not lubricate the rod on which the print cartridge cradles move. Noise is normal when the cradles move back and forth.

For information on cleaning print cartridges and the print cartridge cradle, see “Cleaning Print Cartridges” on page 33.

Caution

Printer Software

For maximum performance and reliability, the printer should be handled and stored in an upright, level position.

Use your printer software to control how and what you print. Print quality, paper size and type, and Two-Sided Printing are just a few of the options available to you in the HP Printer Properties dialog box.

Note: If you are printing from Windows 3.1x or DOS, see page 59.

1 From your software program, select

File Print.

Your software program opens a Print dialog box, similar to the one on the right.

2 From the Print dialog box, click

Properties. The HP Printer Properties

dialog box opens.

Or try this:

1 If you don’t see a Print option in the File

menu, select File

File

Print Setup.

Printer Setup or

2 From the Printer Setup or Print Setup

dialog box, click Setup or Options.

Using Your Printer

Printer Properties Dialog Box Tabs

The three tabs located in the Printer Properties dialog box are

Note: If your printer is networked, you may see a fourth “Services” tab in the

Printer Properties dialog box.

•

Setup (see “Setup Tab” on page 7)

•

Features (see “Features Tab” on page 8)

•

Advanced (see “Advanced Tab” on page 9)

Simply click a tab, then choose your settings.

Printer Properties Dialog Box Buttons

The standard buttons at the bottom of the Printer Properties dialog box are:

•

Factory Settings – Returns all of the tab settings to the factory defaults.

•

OK – Accepts your changes and closes the dialog box.

•

Cancel – Cancels your changes and closes the dialog box.

•

Apply – Applies your changes.

•

Help – Displays a message telling you to click your right mouse button

for help.

Using Your Printer

Setup Tab

Print Quality

• Draft - Quick printing

• Normal - Every day printing

• Best - Highest quality printing

Select any photo paper type in Paper Type to enable Photo Paper

Printing.

•Click PhotoREt to automatically select the best configuration of print speed and quality.

•Click 2400 X 1200 dpi for source images greater than 600 dpi. This setting requires 400 MB or more hard-disk space and takes longer to print.

Print on z-fold paper.

Look here to see your current settings.

Choose from a wide range of paper types.

Choose a paper size or enter a paper size of your own.

Resize an image to fit on a specific paper size.

Note: Right-click on any item on this screen to view help related to that item.

Using Your Printer

Features Tab

Choose:

• Portrait -

• Landscape -

• Mirror Image - Reverses the printed image.

• Rotate 180 when using envelope or Hagaki paper size. Rotates the page image 180 degrees top to bottom.

- Enabled

Check here and choose:

• Book (binding on the

side) or Tablet (binding on the top).

• Automatic when using

the Automatic Two-Sided Printing Module.

Check here and choose:

• Number of pages printed per sheet.

• Border on each page on the sheet.

Look here to see your current settings.

Check here and choose the size of your poster by selecting the number of pages across and down.

Choose the number of copies to print.

Check here to print the last page of your document first, or leave unchecked to print the first page first.

Check here to see how your document will look before you print. Show HP

Preview will allow you to print, cancel

or create a graphic file of your document. You can change some print settings, visually see the effect, and print with the new settings.

Note: Right-click on any item on this screen to view help related to that item.

Using Your Printer

Advanced Tab

Check here to print in shades of gray.

Optimization is only available when printing in grayscale.

Slide to adjust colors to meet your needs.

Look here to see your current settings.

Slide to adjust the amount of ink on the page.

Note: Right-click on any item on this screen to view help related to that item.

Slide to provide extra drying time.

Using Your Printer

Printing on Different Types of Paper and Media

Single envelope slot

OUT tray down

OUT tray up

Paper length guides

IN tray pushed in

What do you want to print What you need to do

Single envelope

Stack of up to 15 envelopes

1 Slide the envelope, with its flap side on the left and

flap facing up, into the OUT tray’s single envelope slot. Continue sliding until the envelope stops.

2 Choose the print settings that match the type and size

of the envelope.

3 Print the envelope.

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Slide the envelopes, with their flap side on the left and

flap facing up, into the IN tray as far as they will go.

3 Slide the paper guides snugly against the edges of the

envelopes.

4 Choose the print settings that match the type and size

of the envelopes.

5 Print the envelopes.

IN tray pulled out

Paper length guidesPaper width guide

See next page

Using Your Printer

Note: See “Printer Software” on page 5 for instructions on how to use your printer

software.

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Print Quality: Choose Normal

- Paper Type: Choose Plain Paper

- Paper Size: Choose appropriate envelope size

Features Tab

- Orientation: Choose Portrait

- Two-Sided Printing: Unchecked

Setup Tab

- Print Quality: Choose Normal

- Paper Type: Choose Plain Paper

- Paper Size: Choose appropriate envelope size

Features Tab

- Orientation: Choose Portrait

- Two-Sided Printing: Unchecked

• Make sure paper is loaded in the IN tray.

• Make sure the OUT tray is in the down position.

• Avoid envelopes that have clasps or windows.

• Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

• If your software program includes an envelopeprinting feature, follow those instructions instead of the procedure here.

• Never load more than 15 envelopes at one time.

• Align the envelope edges before inserting them.

• Avoid envelopes that have clasps or windows.

• Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

• If your software program includes an envelopeprinting feature, follow those instructions instead of the procedure here.

Using Your Printer

Single envelope slot

OUT tray down

OUT tray up

Paper length guides

IN tray pushed in

What do you want to print What you need to do

Greeting Cards

Cards (index, business, and other small media)

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Insert up to 45 cards into the IN tray as far as they

will go.

3 Slide the paper guides snugly against the edges of the

cards.

4 Choose the print settings that match the type and size

of the cards.

5 Print the cards.

1 Pull out the IN tray. 2 Slide out both of the paper guides, and remove all

paper from the IN tray.

3 Insert up to 45 cards into the IN tray as far as they

will go.

4 Slide the paper guides snugly against the edges of the

cards.

5 Push in the IN tray. 6 Choose the print settings that match the type and size

of the cards.

7 Print the cards.

IN tray pulled out

Paper length guidesPaper width guide

See next page

Using Your Printer

Note: See “Printer Software” on page 5 for instructions on how to use your printer

software.

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Print Quality: Choose Normal

- Paper Type: Choose greeting card type

- Paper Size: Choose appropriate card size

Features Tab

- Orientation: Choose Portrait

- Two-Sided Printing: Unchecked

Setup Tab

- Print Quality: Choose Normal

- Paper Type: Choose Plain Paper

- Paper Size: Choose appropriate card size

Features Tab

- Orientation: Choose Portrait

- Two-Sided Printing: Unchecked

• For ease of loading small cards, raise the OUT tray. After you have inserted the cards, lower the OUT tray.

• Align the card edges before inserting the cards.

• If you have pre-folded greeting cards, unfold the cards, then load the cards into the IN tray.

• For ease of loading small cards, raise the OUT tray. After you have inserted the cards, lower the OUT tray.

• Align the card edges before inserting the cards.

Using Your Printer

Single envelope slot

OUT tray down

OUT tray up

Paper length guides

IN tray pushed in

What do you want to print What you need to do

Photos

1 Pull out the IN tray. 2 Slide out both of the paper guides, and remove all

paper from the IN tray.

3 Insert photo paper in the IN tray (HP logo side up or

glossy side down).

4 Slide the paper guides snugly against the sheets. 5 Push in the IN tray. 6 Choose the print settings that match the type and size

of the photo paper.

7 Print the photos.

IN tray pulled out

Paper length guidesPaper width guide

Labels

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Fan the edges of the label sheets to separate them,

then align the label edges.

3 Insert up to 20 label sheets (label side down). 4 Slide the paper guides snugly against the sheets. 5 Choose the print settings that match the type and size

of labels.

6 Print the labels.

See next page

Using Your Printer

Note: See “Printer Software” on page 5 for instructions on how to use your printer

software.

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Print Quality: Choose Best

- Paper Type: Choose photo paper type

- Photo Paper Printing: CLick PhotoREt to automatically select the best combination of print speed and quality.

Click 2400 x 1200 dpi for source images greater than 600 dpi. This setting requires 400 MB or more hard disk space and takes longer to print.

- Paper Size: Choose appropriate paper size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

Setup Tab

- Print Quality: Choose Normal

- Paper Type: Choose Plain Paper

- Paper Size: Choose A4 or Letter (8.5x11 in)

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

• For best results, use an HP photo paper.

• The photo needs to be in electronic (digital) form, before you can print it. Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of your photo.

• Use PhotoREt for most photo paper printing.

• If you have a parallel cable, you may be able to increase photo printing speed by enabling Hardware ECP. Open the HP DeskJet Toolbox. Click the

Configuration tab and check Attempt to Use Hardware ECP. Apply your changes and print your

photo.

• Use only paper labels that are designed specifically for use with inkjet printers.

• Never load more than 20 sheets at one time.

• Use only full sheets of labels.

• Make sure the sheets are not sticky, wrinkled, or pulling away from their protective backing.

• Do not use plastic or clear labels. The ink will not dry when used with plastic or clear labels.

Using Your Printer

Single envelope slot

OUT tray down

OUT tray up

Paper length guides

IN tray pushed in

What do you want to print What you need to do

Transparencies

Adhesive strip

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Fan the edges of the transparency sheets to separate

them, then align the edges.

3 Insert a stack of up to 30 transparency sheets, rough

side down and the adhesive strip towards the printer.

4 Slide the paper guides snugly against the

transparencies.

5 Choose the print settings that match the type and size

of the transparencies.

6 Print the transparencies. 7 The printer waits for transparencies to dry before

releasing them automatically. Press the Resume Button to continue printing.

IN tray pulled out

Paper length guidesPaper width guide

See next page

Using Your Printer

Note: See “Printer Software” on page 5 for instructions on how to use your printer

software.

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Print Quality: Choose Normal or Best

- Paper Type: Choose transparency type

- Paper Size: Choose appropriate size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

• For best results, use HP Premium Inkjet Transparency Film.

Using Your Printer

Single envelope slot

OUT tray down

OUT tray up

Paper length guides

IN tray pushed in

What do you want to print What you need to do

Banners

Posters

1 Tear off the number of sheets (up to 20) you need. 2 Tear off and discard the perforated strips, if any. 3 Slide out the paper guides, and remove all paper from

the IN tray.

4 Raise the OUT tray and leave it in the Up position. 5 Put the paper in the IN tray so that the unattached

edge is at the top of the stack. Insert the first edge into the IN tray until it stops. Make sure the IN tray is pushed in.

6 Slide paper guides snugly against the sheets. 7 Check Banner Printing and choose the appropriate

paper type and size.

8 Print the banner.

1 Load paper in the IN tray. 2 Slide the paper guides snugly against the sheets. 3 Choose the print settings that match the type and size

of your poster.

4 Print your poster.

IN tray pulled out

Paper length guidesPaper width guide

See next page

Using Your Printer

Note: See “Printer Software” on page 5 for instructions on how to use your printer

software.

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Banner Printing: Check this box

- Print Quality: Choose Normal

- Paper Type: Choose HP Banner Paper or

Plain Paper

- Paper Size: Choose A4 or Letter (8.5x11 in)

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

Setup Tab

- Print Quality: Choose Normal

- Paper Type: Choose Plain Paper

- Paper Size: Choose appropriate size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

- Poster Printing: Check this box and choose size

2x2, 3x3, or 4x4

• When printing banners, be sure that the OUT tray is raised into the up position and the IN tray is pushed in.

• Depending on the software program you are using to print your banner, you may need to check the HP DeskJet 970C Series Printer Release Notes for specific printing information.

• For best results, use HP Banner Paper.

• Trim the edges on each sheet and tape the sheets together.

Using Your Printer

Single envelope slot

OUT tray down

OUT tray up

Paper length guides

IN tray pushed in

What do you want to print What you need to do

Manual Two-Sided Printing Book Binding

Tablet Binding

1 Remove all paper from the OUT tray. 2 Load paper into the IN tray. 3 Slide the paper guides snugly against the sheets. 4 In the Features tab, click Two-Sided Printing, then

select Book or Tablet, and uncheck Automatic.

5 Choose the print settings that match the type and size

of your paper.

6 Begin printing. 7 Carefully follow the reloading instructions displayed

on your computer screen.

8 When the paper is properly reloaded, click Continue

in the message box on your computer screen.

IN tray pulled out

Paper length guidesPaper width guide

See next page

Using Your Printer

Note: See “Printer Software” on page 5 for instructions on how to use your printer

software.

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Print Quality: Choose Normal

- Paper Type: Choose appropriate type

- Paper Size: Choose appropriate size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Check this box, then choose Book (for binding on the side) or

Tablet (for binding at the top). Uncheck Automatic.

• You can do manual Two-Sided Printing with either the Rear Access Door or Automatic Two-Sided Printing Module attached.

• The printer automatically prints the odd-numbered pages first. The printer then displays a message on your computer screen, telling you how to reload the paper for printing the even-numbered pages.

Using Your Printer

Single envelope slot

OUT tray down

OUT tray up

Paper length guides

IN tray pushed in

What do you want to print What you need to do

Iron-on transfers

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Load the iron-on transfer paper with printable

side down.

3 Slide the paper guides snugly against the sheets. 4 Choose the print settings that match the type and size

of your iron-on transfers.

5 Print your transfers.

IN tray pulled out

Paper length guidesPaper width guide

See next page

Using Your Printer

Note: See “Printer Software” on page 5 for instructions on how to use your printer

software.

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Print Quality: Choose Normal

- Paper Type: Choose HP Iron-On T-Shirt

Transfers

- Paper Size: Choose appropriate size

Features Tab

- Orientation: Choose Mirror Image

- Two-Sided Printing: Unchecked

• When you print a mirror-imaged document, the text and pictures are flipped horizontally from what you see on your computer screen.

• For best results, use HP Iron-On T-Shirt Transfers.

Using Your Printer

HP DeskJet Toolbox

Use the HP DeskJet Toolbox for maintaining your printer, finding information, and more.

•

Non-networked printers, installed via the Setup Install method, have a Toolbox desktop icon or program group.

•

Networked printers, installed via the Add Printer method, have an extra

Services tab in the HP Printer Properties dialog box.

For Windows 95, 98, and Windows NT 4.0

•

Click Start Programs HP DeskJet 970C Series HP DeskJet 970C

Series Toolbox.

•

Click the HP Toolbox button that appears on the Taskbar at the bottom of the screen when the HP Toolbox is open.

The Toolbox has three tabs:

•

Printer Services (see “Printer Services Tab” on page 25)

•

Estimated Ink Level (see “Estimated Ink Level Tab” on page 26)

•

Configuration (see “Configuration Tab” on page 27)

Simply click a tab, then choose your option.

Using Your Printer

Printer Services Tab

Open an electronic copy of the User’s Guide.

Calibrate the printer when colored and black ink don’t line up on what you have printed.

Clean the print cartridges when lines and dots are missing from what you have printed.

After cleaning, print a test page to check for clarity.

Note: Right-click on any item on this screen to view help related to that item.

Using Your Printer

Estimated Ink Level Tab

Visual display of the color cartridge ink level

Visual display of the black cartridge ink level

Print cartridge part numbers and online ordering information

Note: Right-click on any item on this screen to view help related to that item.

Using Your Printer

Configuration Tab

Default setting if the Automatic Two-Sided Printing Module is installed.

If you are using a parallel cable, you can Enable Hardware ECP on the Configuration tab. When you check Attempt to Use

Hardware ECP, photos may

print more quickly.

Note: Right-click on any item on this screen to view help related to that item.

Using Your Printer

NOTES:

Using and Caring for Your Print Cartridges

Print Cartridge Status

The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wrong print cartridge type. If the problem is low ink, the light will stop flashing when you open the top cover. For any other print cartridge related problem, the Print Cartridge Status Light will continue to flash.

To check the status of your print cartridges, open the printer’s top cover. The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge Status icons.

Color print cartridge low on ink

Problem with black print cartridge

Problem with color print cartridge

Print Cartridge Status Light

Black print cartridge low on ink

Print cartridges OK

Yellow indicator arrow

Using and Caring for Your Print Cartridges

When the Print Cartridge Status Light flashes, open the printer’s top cover and follow the instructions below.

If the arrow points to... It means... To solve the problem...

Problem with color print cartridge The print cartridge is either:

• missing

• improperly installed

• the wrong print cartridge for the printer

• defective

Problem with black print cartridge The print cartridge is either:

• missing

• improperly installed

• the wrong print cartridge for the printer

• defective

Color print cartridge low on ink Color print cartridge is running low

on ink.

Black print cartridge low on ink Black print cartridge is running low

on ink.

1 Insert print cartridge if there is

none.

2 Reinsert print cartridge if there

is one.

3 If the above do not solve the

problem, verify the cartridge is an HP C65

4 If the problem persists, replace

the cartridge.

1 Insert print cartridge if there is

none.

2 Reinsert print cartridge if there

is one.

3 If the above do not solve the

problem, verify the cartridge is an HP 516

4 If the problem persists, replace

the cartridge.

Consider replacing the color cartridge with an HP C65 cartridge.

Consider replacing the black cartridge with an HP 516 cartridge.

78 Series cartridge.

45 Series cartridge.

78 Series

45 Series

Print cartridges OK Print cartridges are operational. No problems.

Using and Caring for Your Print Cartridges

Replacing Print Cartridges

Note: When buying replacement print cartridges, check the part numbers

carefully. The print cartridge numbers for your printer are:

Black HP 516

Tri-Color HP C6578 Series

Note: When a print cartridge runs out of ink, leave the empty cartridge in

the cradle until you can replace it. The printer does not print with only one print cartridge in the cradle.

To replace a print cartridge:

1 Press the Power Button to

turn on the printer. The print cartridges will move.

2 Open the top cover and raise

the cradle latch.

45 Series

Black

Tri-Color

Warning

3 Lift the print cartridge out of

the cradle and discard it.

Keep print cartridges out of the reach of children.

4 Remove the replacement print cartridge from its packaging and carefully

remove the protective vinyl tape.

Do NOT touch the ink nozzles

Remove the protective vinyl tape

Do NOT touch or remove the copper contacts

Using and Caring for Your Print Cartridges

Warning

Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connection. Also,

do NOT remove the copper strips; these are required electrical contacts.

5 Push the print cartridge firmly, straight down into the print cartridge cradle.

6 Close the cradle latch. When the latch is fully closed, you will hear a click.

7 Load plain white paper in the IN tray.

8 Close the top cover, then a calibration page will print.

Note: Any time you install a valid print cartridge, the printer software prints

a calibration page to ensure your print quality. If you are in the middle of printing and stop to change a print cartridge, the software will wait until your printing has completed before it executes the calibration test.

9 If the Print Cartridge Status Light continues to blink after you install the

new print cartridge, check the part number on the print cartridge to ensure you installed the correct one.

Using and Caring for Your Print Cartridges

Storing Print Cartridges

To maintain excellent print quality from your print cartridges:

•

Keep all print cartridges in their sealed packages, at room temperature (60-78˚ F or 15.6-26.6˚ C), until you are ready to use them.

•

Once installed, leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged.

•

If you store an unsealed print cartridge, do so in an airtight plastic container.

•

Do not unplug the printer until printing is complete and the print cartridge cradles have returned to their home position on the right side of the printer. The print cartridges will dry out if not stored in their home position.

Warning

Cleaning Print Cartridges

When Do You Need to Clean?

If You See Missing Lines or Dots...

Use only the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted outlet switch to turn the printer on and off may cause premature failure.

Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks.

Clean the print cartridges from the HP DeskJet Toolbox by doing the following:

1 Double-click the HP DeskJet Toolbox icon on the computer screen.

2 Click Clean the print cartridges and follow the on-screen directions.

Note: Unnecessary cleaning wastes ink and shortens the life of the print

cartridge.

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Using and Caring for Your Print Cartridges

If You See Ink Streaks...

Clean the print cartridges and the print cartridge cradle by following the instructions below.

1 Double-click the HP DeskJet Toolbox icon on the computer

screen.

2 Click Clean the print cartridges and follow the on-screen directions. If this

does not prevent streaks, follow the instructions for manually cleaning the print cartridges on page 35.

Caution

Manually Cleaning the Print Cartridges and Print Cartridge Cradle

Warning

Caution

Be careful not to get ink on your hands or clothing.

In order to properly clean the print cartridges and cradle, you will need distilled or bottled water and cotton swabs or a similar lint-free absorbent material that will not stick to the cartridges.

1 Press the Power Button to turn the printer on, then lift the top cover.

2 After the print cartridges move, unplug the power cord from the back of the

printer.

Keep new and used print cartridges out of the reach of children.

3 Remove the print cartridges and place them wide side down on a piece

of paper.

Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connection. Also,

do NOT remove the copper strips; these are required electrical contacts.

Using and Caring for Your Print Cartridges

4 Manually clean the print cartridges.

4.1 Dip a clean cotton swab into distilled water and squeeze any excess water

from the swab.

4.2 Clean the face and edges of the

print cartridge as shown. DO NOT wipe the nozzle plate.

Do not clean

nozzle plate

4.3 Inspect the cartridge for fibers

on the face and edges. If fibers are still present, repeat the cleaning process.

4.4 Repeat the cleaning process for

the other print cartridge.

Clean

Caution

Once you’ve removed the print cartridges, make sure that they are not outside of the printer longer than 30 minutes.

5 Manually clean the print cartridge cradle.

5.1 Using clean, moistened swabs, wipe

the underside of each wall of the cradle.

5.2 Repeat until no ink residue is seen on

a clean swab.

6 Reinsert the print cartridges, then close

the printer’s top cover.

7 Load white paper into the IN tray.

8 Reinsert the electrical power cord into

the back of the printer.

9 Print a test page. From the HP Toolbox, click Print a Test Page.

Note: If streaking still appears, repeat the procedure until the test printout

is clean. You will find additional maintenance tips at

http://www.hp.com/support/home_products.

Using and Caring for Your Print Cartridges

Damage Resulting from Refilling the Print Cartridges

To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP DeskJet printers, including genuine factory-filled HP print cartridges.

Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties.

Note: When buying replacement print cartridges, check the part numbers

carefully. The print cartridge numbers for your printer are:

Black HP 516

Tri-Color HP C6578 Series

45 Series

Getting Help When Things Go Wrong

Basic Troubleshooting

The following table lists the most common printing problems and their solutions.

What if... Check this...

You have problems with installation.

If you have USB installation problems, also see page

Printer software isn’t working from the CD.

Something unexpected happened during installation or you need to uninstall the printer driver for any reason.

• Make sure your printer is on and all connections are secure.

• Close any virus protection programs that are running on your computer. Either right-click the virus protection program’s icon on the taskbar and click Disable, or click the X in the upper-right corner of the program’s open window.

• Exit your software programs. Uninstall the printer software (see below), then repeat the installation procedure.

• If using a parallel printer cable, make sure that no other peripheral device (such as a scanner, tape back-up, switch box, etc.) is connected to the printer.

• If you’re still having problems with the installation, call an authorized HP dealer or HP Customer Care representative. For the phone number of the support center nearest you, see “HP Customer Care by Phone” on page 43.

• Make sure your CD-ROM drive is working by inserting a CD that you know works.

• If you suspect the CD is flawed, see “HP Customer Care by Phone” on page 43.

If you’re running Windows 95, 98, or NT 4.0, perform one of the following procedures:

1 Insert the printer software (either the CD or Disk 1) into your computer. 2 Begin the software installation again:

a Insert the CD into your CD-ROM drive. b Select Start Run. c Click Browse in the Run window. d Browse to the CD’s setup.exe

e Click OK. 3 Select Remove HP DeskJet 970C Series Software. 4 Follow the on-screen instructions.

Click Start Programs HP DeskJet 970C Series HP DeskJet 970C Series

Uninstall.

1 Click Start Settings Control Panel. 2 Click Add/Remove Programs. 3 Select HP DeskJet 970C Series (Remove only).

If you’re running Windows 3.1x:

1 In the Program Manager, locate your HP DeskJet Series group. 2 Double-click the Uninstall icon to uninstall your printer software.

Begin printer software install (see page 53, steps 6a, b, and c) and select Uninstall.

icon, then click Open.

Getting Help When Things Go Wrong

What if... Check this...

Text or graphics are in the wrong place.

The printer is really slow. • Check the amount of RAM and processor speed in your computer (see “System

No page came out of the printer.

A blank page came out of the printer.

Something is missing from the page.

• Make sure you have selected the correct orientation (portrait or landscape) on the

Features tab. See “Features Tab” on page 8.

• Make sure the media is correctly oriented in the IN tray.

• Make sure the paper guides fit snugly against the media.

Requirements” on page 66).

• Having less than 100 MB of free space on your computer’s hard drive can mean

longer processing times.

• Check the printer driver that you are using. Be sure to regularly check the HP web

site at http://www.hp.com/support/home_products for the most recent software updates.

• Large, complex documents containing graphics or photographs print slower than

text-only documents.

• When printing photographs, select PhotoREt in Photo Paper Printing instead of

2400 x 1200 dpi.

• You may be running numerous software programs simultaneously.

• Third-party devices connected between your printer and your computer can slow

the printer.

• Printing over a network can cause the printer to print slower.

• Make sure the power is on and all connections are secure.

• Make sure the printer cover is closed.

• Make sure the media is correctly loaded in the IN tray.

• If the Power Light is blinking, the printer is processing information. Be patient.

• If the Resume Light is blinking, press the Resume Button.

• If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print

Cartridge Status, and verify that the print cartridge cradle contains properly installed print cartridges.

• Determine whether paper is stuck in the printer. If it is, see “Clearing a Paper Jam”

on page 40.

• Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in

place.

• Make sure you have removed the protective piece of vinyl tape on each of the

print cartridges. See “Replacing Print Cartridges” on page 31.

• Lift the printer cover and check the Print Cartridge Status icons to make sure you

are not out of ink. See “Print Cartridge Status” on page 29.

• If you are trying to print a fax:

1 Save the fax in a graphic format (such as TIFF). 2 Place it in a word processing document, and print from there.

• Make sure you have set the correct margins.

• Make sure the margins are within the printable area. See “Minimum Printing

Margins” on page 65.

• Make sure the text and graphics are scaled correctly in your document.

Getting Help When Things Go Wrong

What if... Check this...

Text is printing off the edge of the page.

The print quality is poor. • Make sure you are using media intended for HP DeskJet printers, and that the

Colors are wrong or missing. • Verify that you removed the protective vinyl tape from the print cartridge.

Banners aren’t printing correctly.

The Automatic Two-Sided Printing Module is attached, but you can’t select the

Automatic option in the Two-Sided Printing section

of the Features tab.

• Make sure the margins are set correctly in your software program.

• Make sure the text and graphics in your document fit within the printable area of

the page. See “Minimum Printing Margins” on page 65.

• Make sure you have selected the right paper size in the Setup tab. See “Setup Tab”

on page 7.

• Uncheck Poster Printing in the Features tab. See “Features Tab” on page 8.

media is loaded print side down.

• Make sure you have selected the correct paper type in the Setup tab. See “Setup

Tab” on page 7.

• If the printing appears faded or dull, click Normal or Best instead of Draft on the

Setup tab. See “Setup Tab” on page 7.

• If the colors bleed or the ink smears, click Normal or Draft instead of Best on the

Setup tab. See “Setup Tab” on page 7.

• Make sure you are not out of ink. See “Replacing Print Cartridges” on page 31.

• You might need to clean the print cartridges. See “Cleaning Print Cartridges” on

page 33.

• If the color ink and black ink aren’t lining up on the printed page, go to the HP

Toolbox and click Calibrate the printer. See “Printer Services Tab” on page 25.

• Check the print cartridges status. See “Print Cartridge Status” on page 29.

• You might need to clean your color print cartridge. See “Cleaning Print

Cartridges” on page 33.

• Uncheck Print in Grayscale on the Advanced tab. See “Advanced Tab” on page 9.

• Make sure the OUT tray is up.

• Make sure you selected Banner on the Setup tab. See “Setup Tab” on page 7.

• If several sheets feed into the printer together, unfold and refold the paper.

• If the paper creases going through the printer, the paper might be unsuitable for

banner printing.

• If gaps in the printing appear at the ends of the sheets, the problem might be with

your software program. See Release Notes in the Program group. To get to these notes, click Start Programs HP DeskJet 970C Series.

1 Print one page. 2 Go to the Features tab, check Two-Sided Printing, then check Automatic.

1 Go to the Configuration tab of the HP DeskJet Toolbox. 2 Check Automatic Two-Sided Printing Module, then click Apply. 3 Click the X in the upper-right corner to close the dialog box. 4 Go to the Features tab of the HP DeskJet Printer Properties 5 Check Two-Sided Printing, then check Automatic.

dialog box.

Getting Help When Things Go Wrong

What if... Check this...

Two-Sided printing was selected, but printing is only on one side of the paper.

In Two-Sided Printing, the binding margin appears in the wrong place.

Print Cartridge Status Light won’t stop blinking.

The printer is jammed. • See “Clearing a Paper Jam” on page 40.

You have printing problems on a networked printer.

You are having USB problems.

• Re-attach the Automatic Two-Sided Printing Module. See “Installing the

Automatic Two-Sided Printing Module” on page 3.

• Check the Features tab to ensure you have checked Two-Sided Printing. See

“Features Tab” on page 8.

• Be sure that you have selected a supported media size (see page 47) in the

software program that you are using.

• Check the Setup tab to ensure you have chosen the correct paper orientation. See

“Setup Tab” on page 7.

• Make sure you selected Book or Tablet on the Features tab. For correct

orientation, see “Features Tab” on page 8.

• See “Print Cartridge Status” on page 29.

• Make sure the printer’s top cover is closed.

• See the HP DeskJet 970C Series Printer Network Guide for Windows.

• See Appendix D, “Frequently Asked Questions About USB (Universal Serial Bus)”

on page 67.

Clearing a Paper Jam

If the paper jams in the printer:

1 Pull the paper out of either the IN tray or the OUT tray.

2 Press the Resume Button on the front of the printer to clear the paper jam.

3 If the paper jam has cleared, print your document again. If the paper jam was

not cleared by pressing the Resume Button, and you cannot remove the jammed paper from the front of the printer, follow the steps in the next section.

If the Automatic Two-Sided Printing Module is attached and the paper jam is in the Module:

1 Turn your printer off.

2 Press the button on top of the Two-Sided

Printing Module and lower the access door.

3 Pull the jammed paper out of the Module,

then close the access door.

4 Turn your printer on, then print your document again.

Press top button to access rollers

Getting Help When Things Go Wrong

If the Automatic Two-Sided Printing Module is attached and the paper jam is in the back of the printer:

1 Turn your printer off.

2 Simultaneously press the release buttons,

located on each side of the module, to remove the module.

Press buttons to remove Module

3 Pull the jammed paper out of the printer, then replace the Module.

4 Turn your printer on, then print your document again.

If the Rear Access Door is attached and the paper jam is in the back of the printer:

1 Turn your printer off.

2 Turn the knob on the Rear Access Door (counter-

clockwise) and remove the door.

3 Pull the jammed paper out of the printer, then

replace the Rear Access Door.

4 Turn your printer on, then print your document

again.

Note: If you were printing labels, see if a label has come unglued from a

label sheet while going through the printer.

Note: If after clearing the paper jam the cartridge cradle sticks, remove and

reinstall the print cartridges. For instructions, see “Replacing Print Cartridges” on page 31.

Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care’s awardwinning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need— and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer Care

Online

is a great place to go for answers to questions

about your HP products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

English:

http://www.hp.com/support/home_products

French:

http://www.hp.com/cposupport/fr

German:

http://www.hp.com/cposupport/de

Japanese:

http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean:

http://www.hp.co.kr/go/support

Portuguese:

http://www.hp.com/cposupport/pt

Spanish:

http://www.hp.com/cposupport/es

Simplified Chinese:

http://www.hp.com.cn/go/support

Traditional Chinese:

http://support.hp.com.tw/psd

From HP Customer Care Online you can link to

HP Customer Care User Forums and HP Customer Care Email.

HP Customer Care User Forums

They’re friendly. They’re informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows operating systems. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

•

Download the printer software by accessing the HP

Customer Care Online web site. See “HP Customer

Care Online” on page 42 for the addresses of the HP web sites.

•

If you need diskettes rather than a CD, you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD-ROM drive. Be sure to take along at least 6 blank diskettes. To create the diskettes, begin the printer software installation. When the opening screen appears, select Make diskettes of your printer

software and follow the on-screen instructions.

Getting Help When Things Go Wrong

•

If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive or access to HP Customer Care Online, you can order the printer software on 3.5-inch diskettes by calling (661) 257-5565 (nominal shipping and handling charge may apply). Diskettes are delivered to you at no extra charge. Bonus software that may be provided on the CD will not be provided on disks.

•

If you are in the U. S. and need a software update, you can download the printer software from

http://www.hp.com/support/home_products.

If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs or diskettes plus shipping.

•

If you are outside the U.S. and cannot download the driver from HP Customer Care Online (see page 42), call the HP Customer Care Center (see page 43) nearest you.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call the

HP Customer Care Center. A trained service technician

will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

HP Customer Care by Phone

Within 90 days from the time of your purchase, phone support is provided to you free of charge. However, if you are calling long distance, long-distance charges may apply. Before placing a call for help, please make sure that:

1 You have checked your Quick Start Poster and this

User’s Guide for installation and troubleshooting tips.

2 You have checked HP Customer Care Online (see

page 42) for product help.

If you cannot solve your problem using the above, then call an HP service technician while you’re in

front of your computer and printer. Before you call, be sure you have the following information:

•

Your printer’s serial number (the label is on the printer’s bottom).

_________________________________

•

Your printer’s model number (the label is on the front of the printer).

_________________________________

•

The model of the computer.

_________________________________

•

The version of the printer software and software program (if applicable). To find your printer software version, go to the HP DeskJet toolbox, click on the printer icon in the title bar, then select About from the drop-down menu.

_________________________________

Then we can help you with your questions immediately!

See the list below for your country’s HP Customer Care

Center phone number:

Africa/Middle East 41 22/780 41 11 Argentina (541) 778-8380 Australia +61 3 8877 8000 Austria 43 (0) 660 6386 Belgium (Dutch) 32 (0)2 62688 06 Belgium (French) 32 (0)2 62688 07 Brazil 55 11 011 829-6612 Canada (905) 206-4663 Chile 800 36 0999 China 8610-65645959 Czech Republic 42 (2) 471 7321 Denmark 45 (0) 39 294099 Finland 358 (9) 2034 7288 France 33 (0) 143623434 Germany 49 (0) 180 532 6222 Greece 30 1 689 64 11 Hong Kong (800) 96 7729 Hungary 36 (1) 252 4505 India 91 11 682 60 35 Indonesia 6221 350 3408 Ireland 353 (0) 1662 5525 Israel 972-9-9524848 Italy 39 (0) 2 264 10350

Getting Help When Things Go Wrong

Japan, Tokyo 81 3 3335-8333 Japan, Osaka 81 6 6838 1155 Korea 02 3270 0700 Malaysia 03 2952566 Mexico D.F. 258 9922 Mexico, Guadalajara 01 800 472 6684 Middle East/Africa 41 22/780 41 11 Netherlands 31 (0) 20 606 8751 New Zealand (09) 356-6640 Norway 47 (0) 22 116299 Philippines 65 272 5300 Poland (+48) 22 519 06 00 Portugal 351 (0) 1 318 00 65 Russia 7095 923 50 01 Singapore 65 272 5300 Spain 34 (9) 02321 123 Sweden 46 (0) 8 6192170 Switzerland 41 (0) 84 8801111 Taiwan 886 2-2717-0055 Thailand (66-2) 661 4011 Turkey 90 1 224 59 25 United Kingdom 44 (0) 171 512 5202 U.S. (208) 344-4131 Venezuela 800 47 888 Venezuela, Caracas 207 8488

regular long-distance charges may apply.

Extended Warranty Options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:

•

Consult your reseller to get extended coverage.

•

If your reseller does not offer service contracts, please call HP directly and ask about our HP Service Agreements. In the U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For HP Service Agreements outside the U.S. and Canada, contact your local HP Sales Office.

After the Free Phone Support Period

You can still get help from HP for a fee. Prices are subject to change without notice. HP Customer Care Online help (see page 42) on the internet is still available for free!

•

For quick questions in the United States only, call (900) 555-1500. The charges are $2.50 per minute and begin when you connect with a service technician.

•

For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.

•

If, during your phone call, it is determined that your printer requires repair and you are within your printer’s Limited Warranty period (see page 70, Printer), you will not be charged for the phone support service. However, for countries where the above toll-free phone numbers are not available, the

Supplies and Accessories

Part Names and Numbers

Part Name Part Description Part Number

Interface Cables

HP IEEE 1284-Compliant Parallel Interface Cable • With one 1284-A connector for the computer port and one

HP USB-Compliant Interface Cable 2-meter length C6518A

HP JetDirect Print Servers for 970C Series Printers Only

HP JetDirect 170X External Print Server Ethernet/802.3 RJ-45 (10Base-T) Single Port J3258A

HP JetDirect 300X External Print Server Ethernet/802.3 RJ-45 (10Base-T/100Base-Tx) Single Port J3263

Print Cartridges

Print Cartridge

Power Cords

Power Cord U.S., Canada, Brazil, Latin America, Saudi Arabia 8120-8900

Power Cord Japan 8121-0021

Power Cord Singapore, Malaysia, Hong Kong 8121-0026

Power Cord South Africa 8121-0020

Power Cord India 8121-0025

Power Cord Argentina 8121-0019

Power Cord Australia 8121-0018

Power Cord China, Taiwan, Philippines 8121-0024

Power Cord Korea 8121-0017

Power Cord Europe, Jordan, Lebanon, North Africa, Israel, Russia,

Power Cord U.K., Middle East 8121-0022

Other Replaceable Parts

DJ970C Series Printer Top Cover Access Door Assembly C6426-60010

DJ970C Series Printer Cleanout Access Door Assembly C6426-60038

DJ970C Series Automatic Two-Sided Printing Module C6426-60033

1284-B connector for the printer port.

- 2-meter length

- 3-meter length

Black

Tri-color

Baltic countries, Thailand, Indonesia, Caribbean, Latin America

C2950A C2951A

45 Series

HP 516

HP C65

8121-0023

78 Series

Supplies and Accessories

Printer Quick Start Posters, User’s Guides, and Network Guides for Windows

Most HP printer documentation is available for viewing and printing at

http://www.hp.com/support/home_products.

Language

Arabic C6429-90223 C6429-90255 C6429-90071

Croatian C6429-90251 C6429-90128

Czech C6429-90224 C6429-90256 C6429-90072

Danish C6429-90225 C6429-90257 C6429-90073

Dutch C6429-90226 C6429-90258 C6429-90074

English C6429-90222 C6429-90259 C6429-90070

Estonian C6429-90246 C6429-90260

Finnish C6429-90227 C6429-90261 C6429-90075

French C6429-90228 C6429-90262 C6429-90076

German C6429-90229 C6429-90263 C6429-90077

Greek C6429-90230 C6429-90264 C6429-90078

Hebrew C6429-90231 C6429-90265 C6429-90079

Hungarian C6429-90232 C6429-90266 C6429-90080

Italian C6429-90233 C6429-90267 C6429-90081

Japanese C6429-90234 C6429-90281 C6429-90082

Korean C6429-90235 C6429-90268 C6429-90083

Lithuanian C6429-90247 C6429-90269

Norwegian C6429-90236 C6429-90270 C6429-90084

Polish C6429-90237 C6429-90271 C6429-90085

Portuguese C6429-90238 C6429-90272 C6429-90086

Romanian C6429-90248

Russian/Cyrillic C6429-90239 C6429-90273 C6429-90087

Simplified Chinese C6429-90240 C6429-90274 C6429-90088

Slovakian C6429-90249 C6429-90275

Slovenian C6429-90250 C6429-90129

Spanish C6429-90241 C6429-90276 C6429-90089

Swedish C6429-90242 C6429-90277 C6429-90090

Thai C6429-90243 C6429-90278 C6429-90091

Traditional Chinese C6429-90244 C6429-90279 C6429-90092

Turkish C6429-90245 C6429-90280 C6429-90093

Quick Start Poster

Part Numbers

User’s Guide

Part Numbers

Network Guide Part Numbers

Supplies and Accessories

Paper and Other Media

Availability of special media varies by country.

Paper Type Description Part Number

HP Bright White InkJet Paper

HP Premium Inkjet Paper

HP Premium Inkjet Heavyweight Paper

HP Professional Brochure & Flyer Paper, Matte

HP Professional Brochure & Flyer Paper, Glossy

HP Photo Paper, Two-Sided, Satin/Glossy Asian A4 (210 x 297 mm), 20 sheets

HP Premium Photo Paper, Glossy Asian A4 (210 x 297 mm), 15 sheets

HP Premium Plus Photo Paper, Glossy Asian A4 (210 x 297 mm), 20 sheets

HP Premium Plus Photo Paper, Matte European A4 (210 x 297 mm), 20 sheets

HP Premium Inkjet Transparency Film A4 (210 x 297 mm), 20 sheets

HP Banner Paper A4 (210 x 297 mm), 100 sheets

HP Matte Greeting Cards, White/Quarter-fold A4 (210 x 297 mm), 20 sheets, 20 envelopes

HP Glossy Greeting Cards, White/Half-fold A4 (210 x 297 mm), 10 sheets, 10 envelopes

HP Felt-textured Greeting Cards, Ivory/Half-fold HP Iron-on T-Shirt Transfers European A4 (210 x 297 mm), 10 sheets

HP Restickables, Large Round Inkjet Stickers U.S. letter, 10 sheets (90 stickers) C6822A HP Restickables, Large Square Inkjet Stickers U.S. letter, 10 sheets (90 stickers) C6823A

✳

These paper types can be used with the Automatic Two-Sided Printing Module.

✳

A4 (210 x 297 mm), 200 sheets A4 (210 x 297 mm), 500 sheets U.S. letter, 200 sheets U.S. letter, 500 sheets

A4 (210 x 297 mm), 200 sheets U.S. letter, 200 sheets

A4 (210 x 297 mm), 100 sheets C1853A

U.S. letter, 50 sheets C6955A

✳

Asian A4 (210 x 297 mm), 50 sheets European A4 (210 x 297 mm), 50 sheets U.S. letter, 50 sheets

European A4 (210 x 297 mm), 20 sheets U.S. letter, 20 sheets

European A4 (210 x 297 mm), 15 sheets U.S. letter, 15 sheets

European A4 (210 x 297 mm), 20 sheets European (102 x 152 mm finished size), 20 sheets U.S. (4 x 6 in. finished size), 20 sheets U.S. letter, 20 sheets

U.S. letter, 20 sheets

A4 (210 x 297 mm), 50 sheets U.S. letter, 20 sheets U.S. letter, 50 sheets

U.S. letter, 100 sheets

U.S. letter, 20 sheets, 20 envelopes

U.S. letter, 10 sheets, 10 envelopes

✳

U.S. letter, 20 sheets, 20 envelopes C6828A

Asian A4 (210 x 297 mm), 10 sheets U.S. letter, 10 sheets

C5977A C1825A C5976A C1824A

51634Z 51634Y

C6819A C6818A C6817A

C6765A C1847A C1846A

C6043A C6040A C6039A

C6933A C6832A C6945A C6944A C6831A

C6951A C6950A

C3832A C3835A C3828A C3834A

C1821A C1820A

C6042A C1812A

C6045A C6044A

C6050A C6065A C6049A

Note: To find out which recycled papers are recommended for your

printer, contact your local HP Sales Office and ask for the HP InkJet Printer Family Paper Specifications Guide, HP part number 5961-0920.

Supplies and Accessories

Ordering Information

To order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service.

In the U.S., you can buy supplies directly from HP at www.hp.com/go/shopping (the HP Shopping Village).

Country Phone or Fax Address

Argentina • (54 1) 787-7100

Australia/New Zealand • (03) 895-2895 China Resources Bldg.

Austria-South-East Area • (43-0222) 25 000, ext. 755

Belgium • 02/778 3092 (or 3090, 3091)

Brazil • Centro de Informacoes HP

Canada • Canada: (800) 387-3154,

Chile • (56 2) 203-3233

Denmark • 45 99 14 29

Finland • (90) 8872 2397

France • (1) 40 85 71 12

Germany • 07031-145444

International Sales Branch • (41) 22 780 4111

Italy • 02/9212.2336/2475

• Fax: (54 1) 787-7213

• Fax: (43-0222) 25 000, ext. 610

• Fax: 02/778 3076

Grande São Paulo: 822-5565 Demais Localidades: 0800-157751

• Fax: (011) 829-7116

(905) 206-4725

• Fax: (905) 206-3485/-3739

• Toronto: (416) 671-8383

• Fax: (56 2) 203-3234

• Fax: 42 81 58 10

• Fax: (90) 8872 2620

• Fax: (1) 47 98 26 08

• Fax: 07031-141395

• Fax: (41) 22 780-4770

• Fax: 02/92101757

Hewlett-Packard Argentina, Montañeses 2150 1428 Buenos Aires, Argentina

26 Harbour Road Wanchai, Hong Kong

Hewlett-Packard Ges.m.b.H. Ersattzteilverkauf Lieflb.1 A-1222 Wien

Hewlett-Packard Belgium SA/NV 100 bd. de la Woluwe/Woluwedal 1200 BRUXELLES

Centro de Informacoes HP Hewlett Packard Brasil S.A. Caixa Postal 134, Tua Clodomiro Amazonas, 258 CEp 04534-011, São Paulo - SP

Hewlett-Packard (Canada) Ltd. 5150 Spectrum Way Mississauga, Ontario L4W 5G1

Hewlett-Packard de Chile SA Av. Andres Bello 2777, Oficina 1302 Las Condes, Santiago, Chile

Hewlett-Packard A/S Kongevejen 25, 3460 BIRKEROD

Hewlett-Packard Oy Varaosamyynti, Piispankalliontie 17 02200 ESPOO

EuroParts 77 101 avenue du Vieux Chemin de Saint-Denis 92625 GENNEVILLIERS

Hewlett-Packard GmbH, HP Express Support Ersatzteil-Verkauf, Herrenberger Str. 130 71034 BÖEBLINGEN

Hewlett-Packard S. A., ISB 39 rue de Veyrot 1217 MEYRIN 1 GENEVE - SUISSE

Hewlett-Packard Italiana S. P. A. Ufficio Parti di ricambio Via G. Di Vittorio, 9 20063 Cernusco s/N (MI)

Supplies and Accessories

Country Phone or Fax Address

Japan • (03) 3335-8333 Hewlett-Packard Japan Ltd.

Korea • (02) 3270-0720

• Fax: (02) 3270-0894

Latin America Headquarters • (305) 267-4220

• Fax: (305) 267-4247

Mexico • (52 5) 258-4600

• Fax: (54 1) 258-4362

Netherlands • 0 33 450 1808

• Fax: 0 33 456 0891

Norway • 22735926

• Fax: 22735611

Spain • 1 6 31 14 81

• Fax: 1 6 31 12 74

Sweden • 8-4442239

• Fax: 8-4442116

Switzerland • 056/279 286

• Fax: 056/279 280

United Kingdom • +44 1765 690061

• Fax: +44 1765 690731

• +44 181 568 7100

• Fax: +44 181 568 7044

• +44 1734 521587

• Fax: +44 1734 521712

United States • (800) 227-8164

Venezuela • (58 2) 239-4244/4133

• Fax: (58 2) 207-8014

Elsewhere in the world Hewlett-Packard Company

29-21 Takaido-Higashi 3-chone, sugninami-ku Tokyo 168-8585

Hewlett-Packard Korea 16-58 Hangangro3ga Yongsangu Seoul, Korea

5200 Blue Lagoon Drive, Suite 930 Miami, FL 33126

Hewlett-Packard de México, S.A. de C.V Prolongación Reforma #470 Colonia Lomas de Santa Fe, C.P. 01210 México, D.F.

Hewlett-Packard Nederland B. V. Parts Direct Service Basicweg 10 3821 BR AMERSFOORT

Hewlett-Packard Norge A/S, Express Support Drammensveien 169-171 0212 Oslo

Hewlett-Packard Espanola S.A. Departamento de Venta de Piezas Ctra N-VI, Km. 16,500 28230 LAS ROZAS, Madrid

Hewlett-Packard Sverige AB Skalholtsgatan 9, Box 19 164 93 KISTA

Elbatex Datentechnik AG Schwimmbadstrasse 45, 5430 WETTINGEN

Express Terminals, 47 Allhallowgate Ripon, North Yorkshire

Parts First, Riverside Works Isleworth, Middlesex, TW7 7BY

Westcoast, 28-30 Richfield Avenue Reading, Berkshire, RG1 8BJ

Hewlett-Packard de Venezuela C.A. Tercera Transversal de Los Ruices Norte Edificio Segre, Caracas 1071, Venezuela Apartado Postal 50933, Caracas 1050

Intercontinental Headquarters 3495 Deer Creek Road, Palo Alto, CA 94304, U.S.A.

Supplies and Accessories

NOTES:

Setup Instructions

Using a Parallel Cable

1 Attach Automatic Two-Sided Printing Module.

a Turn knob on printer’s Rear Access Door

counter-clockwise and remove door.

b Press button on each side of

Automatic Two-Sided Printing Module, then insert module into back of printer.

Parallel Cable

2 Connect Parallel Cable

If you want to connect your 970C Series printer to a network, refer to the HP DeskJet 970C Series Printer Network Guide for Windows for instructions.

3 Plug in Electrical Power Cord.

4 Load White Paper.

5 Insert Print Cartridges.

a Press Power Button to

turn on printer.

b Remove vinyl tape from

print cartridges. Do NOT touch or remove

copper strip on print cartridges.

c Open top cover, then insert print cartridges. d Close top cover.

Printer will print a calibration page.

5c, d

Parallel Cable

Printable side

Black Tri-Color

Install Printer Software.

Windows 95, 98, and NT 4.0:

a Insert the HP Printer Software CD into your CD-ROM drive.

If a New Hardware Found dialog box appears, click Cancel.

b Select Start Run.

c Click Browse in the Run dialog box.

d Browse to Setup on the CD, then click Open.

Parallel Cable

e Setup.exe file appears in the Run dialog box. Click OK.

f Follow on-screen instructions to install your printer software.

Windows 3.1x:

a In Program Manager, select File Run. b Type the letter of the computer’s CD-ROM drive, followed by setup.exe (for

example, if you are installing from your CD in drive D, type D:\setup.exe) then click OK.

c Follow on-screen instructions to install your printer software.

USB Cable

Using a USB Cable

(Requires Windows 98 or Windows 2000 Professional. If you use Windows 2000 Professional, visit http://www.hp.com/cposupport/eschome.html for more information.)

Attach Automatic Two-Sided Printing Module.

a Turn knob on printer’s Rear Access Door

counter-clockwise and remove door.

b Press button on each side of

Automatic Two-Sided Printing Module, then insert module into back of printer.

2 Plug in Electrical Power Cord.

Do NOT plug in USB cable yet.

3 Load White Paper.

Printable side

Insert Print Cartridges.

a Press Power Button to turn on printer. b Remove vinyl tape from print cartridges.

Do NOT touch or remove copper strip on print cartridges.

c Open top cover, then insert print cartridges. d Close top cover.

Printer will print a calibration page.

5c, d

USB Cable

Black Tri-Color

5 Insert Printer Software.

a Turn on your computer and wait for Windows 98 or Windows 2000

Professional to start.

b Insert the HP Printer Software CD into your CD-ROM drive.

Note: Your printer software will not start until after you have connected

the USB cable.

USB Cable

6 Connect USB Cable.

• You can connect to any USB port.

• If the New Hardware Found Wizard dialog box does not appear after you plug in the USB cable, see “Frequently Asked Questions About USB (Universal Serial Bus)” on page 67.

• A USB cable, such as an HP USB-Compliant Interface Cable (part number C6518A), should be purchased separately

7 Install USB Software.

a Click Next.

The on-screen DeskJet printer model number will match the model number of the DeskJet printer that you are installing.

b Click Next.

Check Specify a Location,

then click Browse.

d Double-click on the CD icon,

then click on the win98usb folder, then click OK.

USB Cable

e Click Next.

The drive letter may be different on your system.

f Click Next.

USB Cable

g Click Finish

USB is now enabled on your computer. Proceed to Step 8 to install your printer software.

USB Problem?

• If Windows was unable to locate a driver, click Back and repeat steps 7c through7g.

• If Add New Hardware Wizard screen disappears before completing the USB software installation, detach and reattach the USB cable. Repeat step 7.

• See “Frequently Asked Questions About USB (Universal Serial Bus)” on page 67.

8 Install Printer Software.

a Click Next. b Follow on-screen instructions

to install your printer software.

Note: The on-screen DeskJet printer model number will match the model

number on the DeskJet printer that you are installing.

Printing in Windows 3.1x and DOS

• If you are using DOS, information can be found in a text document (dosread.txt). This document is on the printer software CD in the

\<language code>\djcp\ directory. For example, “enu” is the language

code for English, so dosread.txt is located in the \enu\djcp directory. For a list of language codes, see page 66. If you have diskettes, the file is located on the HP DeskJet Control Panel for DOS diskette.

• If you are a Windows 3.1x user, see the instructions below.

HP DeskJet 970C Printer Properties Dialog Box

1 Click File Print from the software program you are using.

Your software program opens a Print dialog box.

2 From the Print dialog box, click Properties.

The HP DeskJet 970C Printer Properties dialog box opens.

HP DeskJet 970C Dialog Box Tabs

The four tabs located in the HP DeskJet 970C dialog box are:

• Setup (see “Setup Tab” on page 60)

• Features (see “Features Tab” on page 60)

• Color (see “Color Tab” on page 61)

• Services (see “Services Tab” on page 61)

Simply click a tab, then choose your options.

The standard buttons at the bottom of the HP DeskJet 970C dialog box are:

• Default – Returns all of the tab settings to the factory defaults.

• OK – Accepts your changes and closes the dialog box.

• Cancel – Cancels your changes and closes the dialog box.

• Help – Displays help information.

Setup Tab

Print Quality

• Draft - Quick printing

• Normal - Every day printing

• Best - Highest quality printing

Click Cut Sheet for separated pieces of paper or Banner for connected pages

Features Tab

Choose a paper size from the menu

Click Select Paper Type to select from a wide range of paper types.

Check here and choose:

• None for single-sided printing (default)

• Book for binding on the side

• Tablet for binding on the top

Choose:

• Portrait -

• Landscape -

• Flip Horizontal - Reverses

the printed image.

Check here to print the last page of your document first, or leave unchecked to print the first page first.

Click here to choose:

• Number of pages printed per sheet.

• Border on each page on the sheet.

Choose the size of your poster by selecting the number of pages across and down.

Choose the number of copies to print.

Color Tab

Choose Automatic to use the system’s default ColorSmart II settings.

Check here to print in shades of gray.

Services Tab

Choose Manual, then

Options to adjust

color intensity.

Click the button related to the task you want to do.

Use the Services tab to perform routine printer maintenance.

HP DeskJet Toolbox

Use the HP DeskJet Toolbox for finding information and maintaining your printer. The HP DeskJet Toolbox is installed in the HP DeskJet Utilities group in the Program Manager. The Toolbox has two tabs:

• How Do I? (see “How Do I? Tab” on page 62)

• Printer Services (see “Services Tab” on page 61)

Simply click a tab, then choose an option.

How Do I? Tab

Click a button to read instructions on:

• Replacing Print Cartridges

• Loading Paper

• Changing Print Settings

Consult the Release Notes file in the HP DeskJet 970C Series program group for information about hardware and software compatibility. To access the Release Notes, click on Start Programs HP DeskJet 970C Series.

Specifications

DeskJet 970Cxi model no. C6429A DeskJet 970Cse model no. C6429B

Black Text Print Speed

Draft: 12 pages per min.

Mixed Text with Color Graphics Print Speed

Draft: 10 pages per min.

Duty Cycle

5,000 pages per month

Black TrueType™ Text Resolution (depends on paper type)

Draft: 300 x 600 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi

Color Resolution (depends on paper type)

Draft: 300 x 600 dpi Normal: PhotoREt Best: PhotoREt

Photo Paper Printing Resolution

PhotoREt 2400 x 1200 dpi

Print Technology

Drop-on-demand thermal inkjet printing

Software Compatibility

MS Windows compatible (3.1x, 95, 98, and NT 4.0) MS-DOS software programs

Memory

4 MB built-in RAM

Buttons/Lights

Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light

✳

I/O Interface

Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus

Dimensions

With Automatic Two-Sided Printing Module: 440 mm wide x 196 mm high x 430 mm deep

17.32 in wide x 7.72 in high x 16.93 in deep Without Automatic Two-Sided Printing Module:

440 mm wide x 196 mm high x 370 mm deep

17.32 in wide x 7.72 in high x 14.56 in deep

Weight

With Automatic Two-Sided Printing Module

6.8 kg (15 lb) without print cartridges Without Automatic Two-Sided Printing Module

5.9 kg (12.9 lb) without print cartridges

Operating

Maximum operating temperature: 41 to 104

Humidity: 15 to 80% RH noncondensing Recommended operating conditions for best print

quality: 59 to 95 20 to 80% RH noncondensing

Storage temperature: -40 to 140˚F, -40 to 60˚C

Power Consumption

2 watts maximum when off 4 watts average non-printing 25 watts average when printing

Power Requirements

Input Voltage: 100 to 240 VAC (±10%) Input Frequency: 50/60 Hz (+3 Hz)

Automatically accommodates the world-wide range of AC line voltages and frequencies.

Environment

˚F, 5 to 40 ˚C

˚F or 15 to 35˚C

✳

Approximate figures. Exact speed will vary depending on the system configuration, software program, and document complexity

Declared noise emissions in accordance with ISO 9296

Sound power level, LWAd (1B=10dB): 5.9 B in Normal mode.

Sound pressure level, LpAm (bystander positions): 46 dB in Normal mode.

Media Weight

Paper:

U.S. Letter Legal

Envelopes: 75 to 90 gsm (20 to 24 lb) Cards: 110 to 200 gsm (110 lb index

Banner Paper: 60 to 90 gsm (16 to 24 lb)

Media Handling

Sheets: up to 150 Banners: up to 20 sheets Envelopes: up to 15 Cards: up to 45 Transparencies: up to 30 Labels: up to 20 sheets of labels

OUT tray capacity: up to 50 sheets

Alignment

Vertical: +/- .058 mm (.002 in) in normal

Skew: +/- .152 mm (.006 in) on plain

60 to 90 gsm (16 to 24 lb) 75 to 90 gsm (20 to 24 lb)

max)

(use only U.S. letter- or A4-sized sheets)

mode

paper +/- .254 mm (.010 in) on HP transparency films

Media Size

Paper:

U.S. Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 279 mm (7.25 x 10.5 in) A4 210 x 297 mm A5 148 x 210 mm B5-JIS 182 x 257 mm

User Defined Size:

Width 77 to 216 mm (3.0 to 8.5 in) Length 77 to 356 mm (3.0 to 14 in)

Banner:

U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm

Envelopes:

U.S. No. 10 105 x 241 mm (4.3 x 9.5 in) Invitation A2 111 x 146 mm (4.37 x 5.75 in) DL 220x110 mm C6 114x162 mm

Index Cards: 76 x 127 mm (3 x 5 in)

A6: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels:

U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm

Transparencies:

U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm

✳

102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in)

✳

The Automatic Two-Sided Printing Module does not support all paper sizes.

Minimum Printing Margins

The printer cannot print outside a certain area of the page, so you must make sure the contents of your document fall within the printable area.

When you use nonstandard paper sizes and select the User Defined Paper Size setting from the Setup tab on the HP Printer Properties dialog box, the paper width must be between 3 and 8.5 inches (77 and 215 mm) and the paper length must be between 5 and 14 inches (127 and 356 mm).

These margins do not apply when you are using the Automatic Two-Sided Printing Module.

Letter, Legal, and Executive Paper

Left: 6.4 mm (0.25 in) Right: 6.4 mm (0.25 in) Top: 1.8 mm (0.07 in) Bottom: 11.7 mm (0.46 in)

A4 Paper

Left: 3.4 mm (0.134 in) Right: 3.4 mm (0.134 in) Top: 1.8 mm (0.07 in) Bottom: 11.7 mm (0.46 in)

A5, B5, and User Defined Paper Size

Left: 3.2 mm (0.125 in) Right: 3.2 mm (0.125 in) Top: 1.8 mm (0.07 in) Bottom: 11.7 mm (0.46 in)

Envelopes

Left: 3.2 mm (0.125 in) Right: 3.2 mm (0.125 in) Top: 1.8 mm (0.07 in) Bottom: 11.7 mm (0.46 in)

Banners, A4 (210 x 297 mm, 8.27 x 11.7 in)

Left: 3.4 mm (0.134 in) Right: 3.4 mm (0.134 in) Top: 0.0 mm (0.00 in) Bottom: 0.0 mm (0.00 in)

Banners, Letter (8.5 x 11 in)

Left: 6.4 mm (0.25 in) Right: 6.4 mm (0.25 in) Top: 0.0 mm (0.00 in) Bottom: 0.0 mm (0.00 in)

Photo with tear-off tab 112 x 152 mm (4 x 6.5 in)

Left: 3.2 mm (0.125 in) Right: 3.2 mm (0.125 in) Top: 3.2 mm (0.125 in) Bottom: 3.2 mm (0.125 in)

DOS margins can vary. See the manual for your specific DOS program for more information.

Cards (3 x 5, 4 x 6, 5 x 8, and A6)

Left: 3.2 mm (0.125 in) Right: 3.2 mm (0.125 in) Top: 1.8 mm (0.07 in) Bottom: 11.7 mm (0.46 in)

Hagaki Postcards

Left: 3.2 mm (0.125 in) Right: 3.2 mm (0.125 in) Top: 1.8 mm (0.07 in) Bottom: 11.7 mm (0.46 in)

System Requirements

Be sure your computer meets the following system requirements:

Minimum

Operating System

Microsoft Windows NT 4.0 Pentium 32 MB 40 MB

Microsoft Windows 95 or 98 Pentium 16 MB 40 MB

Processor Speed

Required

RAM

Required Free

Hard-disk

Space

Microsoft Windows 3.1x, Enhanced mode only

MS-DOS Version 3.3 or greater 486 4 MB 5 MB

Pentium 8 MB 40 MB

Language Codes

Language Code

Chinese, Simplified chs

Chinese, Traditional cht

Czech csy

Danish dan

German deu

English enu

Spanish esm

Finnish fin

French fra

Hungarian hun

Italian ita

Korean kor

Dutch nld

Norwegian non

Polish plk

Portuguese ptb

Russian rus

Swedish svc

Thai tha

Frequently Asked Questions About USB (Universal Serial Bus)

Note: If you are a Windows 2000 Professional user, visit HP’s web site at

http://www.hp.com/cposupport/eschome.html for more information.

What is the problem? Possible cause To solve the problem…

During installation, when I connect a USB cable between the printer and my computer, the “New Hardware Wizard” message did not appear.

During installation, when I connect a USB cable between the printer and my computer, an “Unknown device” message appears.

You may not be using Windows 98.

You may not have USB enabled.

Your USB cable may not be connected properly.

• Static electricity has built up in the cable between your computer and printer.

• You may have a defective USB cable.

Make sure Windows 98 is running and your computer is connected using a USB cable. If you do not have Windows 98, you need to use a parallel cable.

1 In Windows 98, click Start Settings Control

Panel.

2 Double-click the System icon. 3 Click the Device Manager tab. 4 Click the plus ( + ) icon next to the Universal Serial

Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer’s documentation or contact the manufacturer for more information on enabling and setting up USB.

5 If you cannot enable USB, you can always use a

parallel cable to connect your printer to your computer.

1 Disconnect and then reconnect the USB cable

from your printer.

2 Make sure that it is securely attached.

1 Disconnect the USB cable from your printer. 2 Unplug the printer from its power cable. 3 Wait approximately 30 seconds. 4 Plug the power back into the printer. 5 Plug the USB cable back into the printer. 6 If “Unknown device” continues to appear in the

“New hardware found” dialog, replace the USB cable or use a parallel cable.

What is the problem? Possible cause To solve the problem…

During installation, when I connect a USB cable between the printer and my computer, the “New Hardware Wizard” message appeared once, but the printer did not install, and now “New Hardware Wizard” will not appear again.

My printer is connected with a USB cable through another USB device or a hub and when I try to print I get a message saying “There was an error writing to <name of USB port>.”

I have a USB cable, and when I try to print I get a message saying “There was an error writing to LPT1.”

The printer is really slow

Installation was cancelled or had an error.

Your printer may not be getting good data from the other device or hub.

You may not have plugged your USB cable in before installing the software.

You may be using a USB cable and other USB devices are in use.

1 Select Start Settings Printers. 2 Double-click on Add Printer. 3 Click Next. 4 Click Next. 5 Click Have Disk. 6 Click Browse, then browse to the printer software

CD.

7 Browse to the language code folder. For a list of

language codes, see page 66.

8 Double-click 9xinf folder, then click OK. 9 Click OK. 10 Click Next. 11 In the list of ports you want to use with this

printer, select USB/DeskJet 970C/<printer serial

number>.

12 Click Next. 13 Click Next. 14 Click Finish.

Connect the printer directly to the USB port on the computer.

1 Disconnect the USB cable from your printer. 2 Insert the printer software CD (or Disk 1 if you

have diskettes) into your computer.

3 Click Start Run. 4 Browse the CD, select Setup, then click Open. 5 The setup.exe file will appear in the dialog box.

Click OK.

6 Select the Remove HP DeskJet 970C Series

software option to remove the software.

7 Connect the USB cable to your printer again. The

USB installation screen should appear again.

8 Repeat the “Install USB Software” step. See your

Quick Start Poster or page 56 in this User’s Guide.

1 Attach the printer’s USB cable directly to the

computer, rather than at the end of a daisy chain.

2 Avoid using other devices in the daisy chain while

printing.

Legal Information

Regulatory Notices

Hewlett-Packard Company Models C6429A, C6429B

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.

For further information, contact: Hewlett-Packard Company

Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, Ca 94304 (415) 857-1501

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and the receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced

radio/TV technician for help. LED Indicator Statement The display LEDs meet the requirements of

EN 60825-1.

Limited Warranty Statement

HP Product Duration of Limited Warranty

Software 90 Days Ink cartridges 90 Days Printer 1 Year

A. Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:

a. Improper or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not

provided or supported by HP; or

c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is covered by HP’s warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or likenew, provided that it has functionality at least equal to that of the product being replaced.

9. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France’s “Departements D’Outre-Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer.

B. Limitations of Warranty

1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO

THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of Liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local Law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this War-

ranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to

enforce such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify

the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

HP Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement stated above, HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.

Index

Numerics

2400 x 1200 dpi 7, 38, 63

accessories iii, 45 Advanced tab 6, 9 Automatic Two-Sided Printing

ink drying manual 18, 20 module installation 3 paper jams 41 paper types 4 Printer Properties dialog box 4

banners

choosing paper for metric sizes 64 minimum margins 65 printing 19

Best mode 63

print speed 63

bi-directional cable iii binding

book

tablet 20

book binding 20 buttons

Apply

Cancel 1, 6 Factory Settings 6 Help 6 OK 6 Power 1 Resume 1, 40

cables

connecting parallel iii recommended iii USB iii

37, 67

Cancel button 1 capacity, paper tray iv cards

choosing paper for metric sizes 64 minimum margins 65 printing 12

cleaning

print cartridges printer 4

color

printing

color resolution 63 Color tab

Windows 3.1x

computer, controlling from 1 Configuration tab 27 Customer Care 42 customer support 42

DeskJet Toolbox

accessing Configuration tab 27 Estimated Ink Levels tab 26 How Do I? tab 62 Printer Services tab 25 Windows 3.1x 62

dialog boxes

HP Printer Properties

dimensions 63 door, rear access 41 DOS, printing iv, 59 dpi

2400 x 1200 printing PhotoREt 7, 38, 63

Draft mode 63

print speed 63 drivers 42 duty cycle 63

7, 38, 63

energy usage 63 envelope slot 2 envelopes

choosing metric sizes 64 minimum margins 65 printing multiple 10

printing single 10 environment, operating 63 Estimated Ink Levels tab 26

Factory Settings button 6 FCC statement 69 features iv Features tab 6, 8

Windows 3.1x 60

getting help, See help

help iv

customer 42

electronic iv

HP Customer Care 42–44

information sources iv

on the printer iv

right-click iv

technical support 42

web sites and user forums iv high resolution printing

2400 x 1200 dpi

PhotoREt 7, 38, 63 How Do I? tab 62 HP Customer Care 42–44 HP JetDirect External Print Server iv

7, 38, 63

I/O interface 63 icons, print cartridge status 30 IN tray 2

capacity of 64

ink

drying cycle Estimated Ink Levels tab 26 streaking 33

installing

Automatic Two-Sided Printing

parallel port software 53 USB cable 56, 67 USB software 55, 56

module

jams, See paper jams

labels

and paper jams choosing types to use 64 printing 14

LED indicator statement 69 lights

Online Print Cartridge Status 1, 29, 32 Resume 1

maintenance

print cartridges printer 4

manual two-sided printing 18 margins

banners minimums, by paper type 65

media

size

weight, recommended 64

metric paper sizes 64 modes

2400 x 1200 dpi Best 63 Draft 63 Normal 63 printing speeds 63

noise

emissions printer 5

Normal mode 63

print speed 63

online support, web site iv operating environment 63 ordering

parts and accessories

OUT tray 2, 64

paper

metric sizes minimum margins, by type 65 size 64 specifications 64

weight of 64 paper guides 2 paper jams 37, 40

recovering from 40 paper sizes

and minimum margins

by paper type 64 paper trays

capacity

envelope slot 2

IN tray 2

OUT tray 2

positions 2 paper type

Automatic Two-Sided Printing

paper types 10–23

Automatic Two-Sided Printing

parallel cable setup 51 parts 45 Photo Paper Printing 7, 38, 63 photographs

printing PhotoREt iv, 7, 38, 63 posters

printing

iv, 64

18, 19

Power

button

consumption 63 cord iii

light 63 power adapter iii previewer 8 print cartridge status 29

icons 30 Print Cartridge Status light 63 print cartridges

cleaning

33, 34

damage from refilling 36

light 32

problems 32, 33

recommended temperatures

replacement 31

status 29

status light 1

storing 33

using 33 print margins 65 print modes

2400 x 1200 dpi

Best 63

Draft 63

Normal 63 print problems 33 print quality iv

2400 x 1200 dpi 7

and USB daisy chain 68

cleaning print cartridges 33

PhotoREt 7

using refilled print cartridges

print quality problems 33 print server iv print settings 5 print speed

Best mode

Draft mode 63

Normal mode 63

specifications 63 print technology 63

printer

accessories cleaning 4 components iii connections 37 controlling 1 dimensions 63 driver updates 42 drivers 42 list of parts iii maintenance 4 noise 5, 64 package contents iii paper trays 64 print settings 5 rear access door 3 recommended cables iii setting up iii software 42 software updates 42 specifications 63 weight 63

Printer Properties dialog box

Automatic Two-Sided Printing

iii

Windows 3.1x 59 Windows 95/98 5

Printer Services tab 25

cleaning print cartridges 33

printer software

downloading updates iv, 42

printing

2400 x 1200 dpi banners 19 cards 12 in DOS 59 in Windows 3.1x 59 increasing speed over USB 68 iron-on transfers 22 labels 14 multiple envelopes 10 over a network iii photographs 14 PhotoREt 7

posters 18, 19 quality 33 single envelope 10 types of media 10–23

printing problems 33, 37 problems

error writing to USB port ink streaks 33 installing printer software 37 LPT1 error 68 paper jams 40 print cartridges 33 printing 37 setup 37 USB 58, 67, 68 using refilledprint cartridges 36

quality iv

printing 33

rear access door 3, 41 recycle 1 regulatory notices 69 release notes iv, 62 requirements, system 66 resolution

2400 x 1200 dpi black 63 color 63 PhotoREt 7

True Type Text 63 Resume button 40, 63 Resume light 63

Services tab 25

Windows 3.1x 61 setting up printer iii setup

additional information

problems 37

USB cable 54

Setup tab 6, 7

Windows 3.1x 60 single envelope slot 2 size, media 64 software

HP JetDirect External Print

Servers

installing parallel port 53

installing Windows 3.1x 53

locating 5

print settings 5

USB installation 55

Windows printer drivers 42 software compatibility 63 specifications 63 speed, printing 63 status, Print Cartridge Status light 1 stuck paper, See paper jams supplies

system requirements 66

tablet binding 20 tabs

Advanced

Configuration 27

Estimated Ink Levels 26

Features 6, 8

How Do I? 62

Printer Services 25, 33

Setup 6, 7 technical support 42 Toolbox, DeskJet 24, 62 transfers, printing 22 trays

envelope slot

IN tray 2, 64

OUT tray 2, 64 troubleshooting 37

USB installation 67 True Type Text resolution 63 two-sided printing, See Automatic

Two-Sided Printing

Universal Serial Bus, See USB updates for software USB

cable setup communications enabled or not

enabling port 67 host controller 67 hubs 67 increasing speed 68 installation 67 installation screen 68 installing software 56 port 68 problems 58, 67, 68 root hub 67

warranty

extensions statement 70

web sites iv weight

paper

printer 63 recommended media 64

Windows

3.1x

53, 59

compatibility 66 obtaining printer drivers 42 software updates 42

Windows 95, 98, NT

toolbox

Environmental Statement

Hewlett-Packard continuously improves the design processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Hewlett-Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing life.

Reduction and Elimination

Paper Use: The printer’s automatic/manual two-

sided printing capability reduces paper usage and the resulting demands on natural resources. This printer is suited for the use of recycled papers according to DIN 19 309.

Ozone: Ozone-depleting chemicals such as CFCs

have been eliminated from Hewlett-Packard manufacturing processes.

Recycling

Design for recycling has been incorporated into this printer. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. Plastic parts have been primarily designed in no more than two colors to enhance recycling options. A few small parts are colored specifically to highlight customer access points.

Printer Packaging: The packaging materials for

this printer have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the HP DeskJet printer assists in minimizing both packaging materials and damage rates.

Plastic parts: All major plastics and plastic parts

are marked according to international standards. All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer.

Product Longevity: To ensure the longevity of

your DeskJet Printer, HP provides the following:

•

Extended Warranty - HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components. HP SupportPack must be purchased by the customer within 30 days of purchase. Contact the nearest HP dealer about this service.

•

Spare Parts and Consumables are available for five years after production has stopped.

•

Product Take-back - To return this product and ink cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions.

Energy Consumption

This printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this printer. This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a US registered service mark of the US EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency.

Energy consumption in off-mode: When the

printer is off, a minimal amount of energy is still being consumed. Energy consumption can be prevented by turning the printer power off, then disconnecting the end of the printer power cord from the electrical source.

HP DESKJET 970C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Thank You For Buying an HP DeskJet Printer!

Special Features of Your HP DeskJet Printer

Finding More Information

Using Your Printer

Buttons and Lights

Paper Trays

Automatic Two-Sided Printing

Basic Printer Maintenance

Printer Software

Printing on Different Types of Paper and Media

HP DeskJet Toolbox

Using and Caring for Your Print Cartridges

Print Cartridge Status

Replacing Print Cartridges

Storing Print Cartridges

Cleaning Print Cartridges

Damage Resulting from Refilling the Print Cartridges

Getting Help When Things Go Wrong

Basic Troubleshooting

Clearing a Paper Jam

HP Customer Care

Supplies and Accessories

Part Names and Numbers

Printer Quick Start Posters, User’s Guides, and Network Guides for Windows

Paper and Other Media

Ordering Information

Setup Instructions

Using a Parallel Cable

Printing in Windows 3.1x and DOS

HP DeskJet 970C Printer Properties Dialog Box

Setup Tab

Features Tab

Color Tab

Services Tab

HP DeskJet Toolbox

How Do I? Tab

Specifications

System Requirements

Language Codes

Frequently Asked Questions About USB (Universal Serial Bus)

Legal Information

Regulatory Notices

Limited Warranty Statement

HP Year 2000 Warranty

Index