HP DeskJet 920C, DeskJet 940C, DeskJet 948C Quick Reference Guide

quick reference guide

hp deskjet 948c/940c/920c series printers*

*some printer models not available in all regions

table of contents

introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

what’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

getting help in DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

contacting hp customer care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

hp’s support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

hp support Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

obtaining hp customer care repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

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solving Windows installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

environmental statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover

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acknowledgements

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.

Mac, Macintosh, and MacOS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

ENERGY STAR is a U.S. registered trademark of the United States Environmental Protection Agency.

notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

terms and conventions

The following terms and conventions are used in the quick reference guide:

terms

The HP Deskjet series printers are referred to as

HP Deskjet

symbols

The > symbol guides you through a series of software steps. For example:

Click

Start

Programs

hp deskjet series

quick help

cautions

Caution

A For example:

indicates possible damage to the HP Deskjet printer or to other equipment.

Caution!

nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.

Do not touch the print cartridge ink

HP printers

to view the quick help electronic guide.

introducing the hp deskjet printer

what’s in the box

printer cables

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Thank you for buying an HP Deskjet printer! Your printer box contains the following items:

• HP Deskjet printer (948c series, 940c series, or 920c series)

• Power c o rd

• Printer software CD

• quick reference guide

• quick start poster

• Black print cartridge

• Tri-Color print cartridge

If any of these items is missing from your box, talk to your HP dealer or contact HP Customer Care. See “contacting hp customer care” for more information.

print cartridges

The HP Deskjet printer box includes both a black and a color print cartridge. Each print cartridge box, and the electronic quick help manual, contains installation instructions.

When you replace a print cartridge, verify that you have the correct part number:

A printer cable is not included in the box. Purchase one of the following cables to connect the printer to your computer:

• An IEEE 1284-compliant parallel interface cable which is used with all Windows systems

• A USB-compliant interface cable which is used with both Macintosh systems and Windows 98, Me, NT and 2000 systems

software updates

Printer software, also called the printer driver, communicates your print requests to the printer. Use either of the following methods to obtain copies and updates of the printer software:

• Download the printer software from HP’s Website.

• Phone HP Customer Care to request a CD containing the software update files.

See “contacting hp customer care” for Customer Care telephone numbers and Website addresses.

• Black—

• Tri-Color—HP

HP 15 (6615A)

(C6578)

getting help

quick help

english

The electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur.

Windows 95, 98, Me, 2000, and NT 4.0 users

Open quick help through the hp printer assistant, a tool that also provides:

• Support through HP’s Customer Care

• Printing ideas

• Shopping links to other HP products

• Links to printer software updates

A printer assistant icon is displayed on the Windows desktop after you install the printer software.

accessing

To view quick help:

Double-click the icon on your computer desktop

The hp printer assistant appears.

Click the the manual’s topics.

You can also open quick help from the Start menu by clicking

hp deskjet series

quick help

hp printer assistant

button to display

Start

printer assistant

Programs

Adobe Acrobat versions of

The quick help manual is also available in the following languages:

• Arabic

• Bulgarian

• Bahasa Indonesia

• Croatian

• Estonian

• Greek

• Hebrew

• Kazakh

• Lithuanian

• Romanian

• Slovak

• Slovene

• Turkish

If you want to view the manual in one of these languages:

Double-click the icon on your computer desktop

Click the printer assistant screen.

quick help is available in other

Select

languages

help screen. Insert the printer software CD into the

computer’s CD-ROM drive.

hp printer assistant

quick help

at the bottom of the quick

quick help

button in the hp

Select your language from the list that appears.

–

If Acrobat Reader is installed on your computer, quick help is displayed.

–

If Acrobat Reader is not installed on your computer, it installs automatically. quick help is then displayed.

Macintosh users

On Macintosh computers, Adobe Acrobat Reader is required to view the quick help manual. If you do not have Acrobat Reader, install it from the printer software CD.

To open quick help:

Insert the printer software CD into the computer’s CD-ROM drive.

The

hp deskjet screen appears.

Select the language.

Do one of the following:

–

Double-click the

Manual

installed on your computer –or–

–

Double-click the

Installer

not installed on your computer.

Adobe Acrobat Reader installs automatically. After it is installed, double-click the icon to display quick help.

User Manual

folder for your

Electronic User

icon if Acrobat Reader is

Acrobat Reader

icon if Acrobat Reader is

Electronic User Manual

getting help in DOS

In DOS operating systems, information about the HP Deskjet printer is found in a text document called dosread.txt. This file is located on the printer software CD in the \< directory. For <language code> substitute the relevant code from the list below. To read the file in English, for example, open dosread.txt in the

enu\djcp

for this language... use this code...

Bahasa Indonesia bin Bulgaria bul Chinese, Simplified chs Chinese, Traditional cht Czech csy Danish dan German deu English enu Spanish esm Finnish fin French fra Hungarian hun Italian ita Japanese jpn Korean kor Kazakh kzh Dutch nld Norwegian non Polish plk Portuguese ptb Russian rus Swedish svc Thai tha

language code>\djcp

directory.

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contacting hp customer care

hp’s support process

english

HP Customer Care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance. However, Care's support process works most effectively if you look for help in the following order:

Use quick help. See “getting help” for more

information.

Access HP Customer Care e-support. See “hp support Websites” for more

information.

Contact HP Customer Care by phone during hours of operation.

for this language... use this Website...

English http://www.hp.com/go/support

French http://www.hp.com/cposupport/fr

German http://www.hp.com/cposupport/de

Italian http://www.hp.com/cposupport/it

Japanese http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean http://www.hp.co.kr/go/support

Portuguese http://www.hp.com/cposupport/pt

Simplified Chinese http://www.hp.com.cn/go/support

Spanish http://www.hp.com/cposupport/es

Swedish http://www.hp.com/cposupport/sv

Traditional Chinese http://taiwan.support.hp.com

HP Customer

See “hp customer care by phone” for more information.

Note

Support options and availability vary by product, country/region, and language.

hp support Websites

If you have access to the Internet, you can obtain a wide variety of information about your printer, plus access to user community forums and HP e-mail support. Check the Websites shown in the chart below. If the country or language you need is not listed in the chart, access HP Customer Care online

www.hp.com/apcpo-support/

regional.html

language is available.

to see if a Website in your

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